Service Desk Analyst / 1st Line Support Engineer - Crawley, West Sussex / WFH / Hybrid £25,000 plus benefits, excellent training & career path / 3 days in the office, hybrid working An exciting and growing manged service provider based in Crawley and London, seek a Service Desk Analyst / 1st Line Support Engineers to grow with their continuously growing business and develop a long term career path with them. Core function of the 1st Line Support Engineer / Service Desk Analyst position: Provide 1st line desktop support. Provide basic desktop and server admin support. Liaise with vendors and other IT personnel for problem resolution. Providing telephone support to customers by answering calls and raising tickets. Occasional commutes to London Office and Client sites. Ticket escalations to senior engineering team. Key Responsibilities/Accountabilities for the 1st Line Support Engineer / Service Desk Analyst position: Answer the telephone as first point of contact and log any service ticket using the service desk staging process ensuring that any quick service tickets are worked on over the phone. Act as an overflow for the sale and administrator phone to ensure this is answered as quickly as possible but prioritising the support desk duties at all times. Triaged any service ticket logged by email using the service desk staging process to ensure the SLA, type, sub type and item level (If applicable) is set correctly. Attempt to resolve any service tickets on first touch that have either been logged via phone, email or assigned directly and escalate to 2nd line using our escalation process if unable to resolve within an acceptable amount of time. Help the NOC manager manage the queues and bring any issues to his/her attention. Identify any repeat issues during the staging process and use our problem ticket process to identify potential problem tickets. Ensure all your time sheets and ticket updates are as accurate as possible. Manage ticketing system queues and service tickets where ownership is given to ensure that the support desk processes are followed, and all service tickets are left in the right configuration to reflect the issue or last update. Ensure all engineering time sheets and service ticket updates are as accurate as possible. Attend client site if a hands and feet request is required by the company. Escalate service tickets to second line engineers in accordance with the companies escalation process to ensure our SLA's are met Maintain key KPI's to ensure the service desk SLA agreements to clients are met. Technical skills required for the 1st Line Support Engineer / Service Desk Analyst position - please note this is a wish list and training can be provided on areas missing: Demonstrate an understanding of technical ability proficient with 1st and ideally some 2nd line. 12 months commercial IT Support experience in: MS Server and Desktops - MCITP. Support of email systems for client (Exchange, Outlook). Networking Admin skills. MS Office. Proven experience in installing, configuring and troubleshooting Windows 8 and Windows 10. Experience with supporting users on remote desktop services. Experience of providing remote user support on the telephone and on external client sites. Experience with administrative tasks associated with Active Directory services. Experience of troubleshooting Office Suite 2013 to 2019. Experience with Office 365 and Exchange online. Experience in dealing with VIP users. Experience with virtualization for example - VMware. Experience with monitoring systems. Good understanding of networking - OSI network layers, TCP/IP, DHCP. Although not essential, it would be advantageous to have experience with the following for the 1st Line Support Engineer / Service Desk Analyst position: ConnectWise. Solarwinds N-Able. Mimecast. Sophos. EDR. Service Desk Analyst / 1st Line Support Engineer - Canary Wharf, London /WFH/Hybrid £25,000 plus benefits, excellent training & career path / 2 to 3 days in the office / hybrid working
Mar 29, 2024
Full time
Service Desk Analyst / 1st Line Support Engineer - Crawley, West Sussex / WFH / Hybrid £25,000 plus benefits, excellent training & career path / 3 days in the office, hybrid working An exciting and growing manged service provider based in Crawley and London, seek a Service Desk Analyst / 1st Line Support Engineers to grow with their continuously growing business and develop a long term career path with them. Core function of the 1st Line Support Engineer / Service Desk Analyst position: Provide 1st line desktop support. Provide basic desktop and server admin support. Liaise with vendors and other IT personnel for problem resolution. Providing telephone support to customers by answering calls and raising tickets. Occasional commutes to London Office and Client sites. Ticket escalations to senior engineering team. Key Responsibilities/Accountabilities for the 1st Line Support Engineer / Service Desk Analyst position: Answer the telephone as first point of contact and log any service ticket using the service desk staging process ensuring that any quick service tickets are worked on over the phone. Act as an overflow for the sale and administrator phone to ensure this is answered as quickly as possible but prioritising the support desk duties at all times. Triaged any service ticket logged by email using the service desk staging process to ensure the SLA, type, sub type and item level (If applicable) is set correctly. Attempt to resolve any service tickets on first touch that have either been logged via phone, email or assigned directly and escalate to 2nd line using our escalation process if unable to resolve within an acceptable amount of time. Help the NOC manager manage the queues and bring any issues to his/her attention. Identify any repeat issues during the staging process and use our problem ticket process to identify potential problem tickets. Ensure all your time sheets and ticket updates are as accurate as possible. Manage ticketing system queues and service tickets where ownership is given to ensure that the support desk processes are followed, and all service tickets are left in the right configuration to reflect the issue or last update. Ensure all engineering time sheets and service ticket updates are as accurate as possible. Attend client site if a hands and feet request is required by the company. Escalate service tickets to second line engineers in accordance with the companies escalation process to ensure our SLA's are met Maintain key KPI's to ensure the service desk SLA agreements to clients are met. Technical skills required for the 1st Line Support Engineer / Service Desk Analyst position - please note this is a wish list and training can be provided on areas missing: Demonstrate an understanding of technical ability proficient with 1st and ideally some 2nd line. 12 months commercial IT Support experience in: MS Server and Desktops - MCITP. Support of email systems for client (Exchange, Outlook). Networking Admin skills. MS Office. Proven experience in installing, configuring and troubleshooting Windows 8 and Windows 10. Experience with supporting users on remote desktop services. Experience of providing remote user support on the telephone and on external client sites. Experience with administrative tasks associated with Active Directory services. Experience of troubleshooting Office Suite 2013 to 2019. Experience with Office 365 and Exchange online. Experience in dealing with VIP users. Experience with virtualization for example - VMware. Experience with monitoring systems. Good understanding of networking - OSI network layers, TCP/IP, DHCP. Although not essential, it would be advantageous to have experience with the following for the 1st Line Support Engineer / Service Desk Analyst position: ConnectWise. Solarwinds N-Able. Mimecast. Sophos. EDR. Service Desk Analyst / 1st Line Support Engineer - Canary Wharf, London /WFH/Hybrid £25,000 plus benefits, excellent training & career path / 2 to 3 days in the office / hybrid working
Linux Systems Admin 48-60K DOE Hybrid Cambridge Our client is a dynamic and innovative technology company dedicated to providing cutting-edge solutions within frequency control manufacturing with multiple of there products out in space currently! I am on the hunt for a Linux Systems administrator, who also can troubleshoot around Windows 10/11 & Azure technology. You will be responsible for managing and maintaining our Linux-based systems and infrastructure. You will play a key role in ensuring the stability, security, and performance of our systems while also providing support to internal teams and stakeholders. The ideal candidate will have a strong background in Linux administration, excellent problem-solving skills, and a passion for technology. The unicorn for this role, would have some exposure to Candence IC Design Key Responsibilities: Install, configure, and maintain Linux servers and systems Monitor system performance and troubleshoot issues as they arise Collaborate with cross-functional teams to support various projects and initiatives Install & configure Redhat Linux 8 Familiarity with virtualization technologies (VMware) Have a base understanding of M365 & windows 10/11 to chip in when needed around the business Occasional 1s & 2nd line Office 365 & linux support. Client VPN & authorisation Weekly & daily back ups Qualifications: Bachelor s degree in computer science, Information Technology, or related field Proven experience as a Linux Systems Administrator or similar role In-depth knowledge of Linux operating systems (Red Hat) Strong scripting skills (Python) for automation and task simplification This is for a global company who is growing to the UK scene, it has huge opportunity within the business, the right person needs to be detail orientated and happy to be part of a 20 strong UK team. Location: Cambridge, UK Must be a UK resident and looking for a new position, it would be great to learn about you and your ambitions. To find out more please Option 1: Click the apply button, don t worry if you don t have an up-to-date CV, we can discuss whatever you have to hand. Option 2: Look for me on LinkedIn, you should be able to find me easily, there s not many tech recruiters with the surname Hibbard (Andrew Hibbard)
Mar 29, 2024
Full time
Linux Systems Admin 48-60K DOE Hybrid Cambridge Our client is a dynamic and innovative technology company dedicated to providing cutting-edge solutions within frequency control manufacturing with multiple of there products out in space currently! I am on the hunt for a Linux Systems administrator, who also can troubleshoot around Windows 10/11 & Azure technology. You will be responsible for managing and maintaining our Linux-based systems and infrastructure. You will play a key role in ensuring the stability, security, and performance of our systems while also providing support to internal teams and stakeholders. The ideal candidate will have a strong background in Linux administration, excellent problem-solving skills, and a passion for technology. The unicorn for this role, would have some exposure to Candence IC Design Key Responsibilities: Install, configure, and maintain Linux servers and systems Monitor system performance and troubleshoot issues as they arise Collaborate with cross-functional teams to support various projects and initiatives Install & configure Redhat Linux 8 Familiarity with virtualization technologies (VMware) Have a base understanding of M365 & windows 10/11 to chip in when needed around the business Occasional 1s & 2nd line Office 365 & linux support. Client VPN & authorisation Weekly & daily back ups Qualifications: Bachelor s degree in computer science, Information Technology, or related field Proven experience as a Linux Systems Administrator or similar role In-depth knowledge of Linux operating systems (Red Hat) Strong scripting skills (Python) for automation and task simplification This is for a global company who is growing to the UK scene, it has huge opportunity within the business, the right person needs to be detail orientated and happy to be part of a 20 strong UK team. Location: Cambridge, UK Must be a UK resident and looking for a new position, it would be great to learn about you and your ambitions. To find out more please Option 1: Click the apply button, don t worry if you don t have an up-to-date CV, we can discuss whatever you have to hand. Option 2: Look for me on LinkedIn, you should be able to find me easily, there s not many tech recruiters with the surname Hibbard (Andrew Hibbard)
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to 30,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - (phone number removed). This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to 30,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - (phone number removed). This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
T3/Implementation Engineer - 80,000 (DOE) - Bracknell - Hybrid Working! Role : T3/Implementation Engineer Location : Bracknell Salary : 70,000 - 80,000 + Unbelievable Benefits! Interviewing Immediately - Apply Now Fancy working for a global IT company who have branches in the US, UK, Germany and many more? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. Responsibilities: Work customer incidents and consultations that have been escalated from the Tier 2 team. Perform analysis and troubleshooting of Spectra Logic products in customer environments. Identify possible product/service/process quality issues affecting the field and bring them to the attention of the Support Manager(s) and Dev Engineering, via the defined RFA escalation process. Take corrective action to provide timely resolution of technical problems affecting customer experience. Availability for Scheduled Installation Deployments and Preventative Maintenance engagements, as well as short notice Fly-and-Fix travel to customer sites when required for onsite support. Use gathered information to initiate and manage product or process improvements. Attend cross-functional meetings geared toward improving product quality, discussing product changes, and prioritizing enhancements and bug fixes. Manage and organize the collection, verification, and dissemination of product technical information (specifically the Support Confluence space). Requirements: Advanced knowledge of Storage Hardware (Tape, Disk), Backup Applications, Servers, SAN, Cloud, plus Windows and Unix/Linux Operating Systems. Experience with controlling situations with displeased customers, leading to potentially stressful and time consuming resolution paths of customer issues. Ideal candidates will possess excellent troubleshooting skills utilizing logical processes and possess the ability to learn new technical concepts quickly. Excellent written and verbal communications skills. Detail oriented, with creative problem-solving skills. Strong interpersonal skills, with ability to communicate at all organizational levels. Good organizational and time management skills, a strong work-ethic in addition to a positive attitude are required. Ability to work on multiple projects while adapting to shifting priorities. Please do not hesitate and apply today, I am looking to move very fast with this position. This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
T3/Implementation Engineer - 80,000 (DOE) - Bracknell - Hybrid Working! Role : T3/Implementation Engineer Location : Bracknell Salary : 70,000 - 80,000 + Unbelievable Benefits! Interviewing Immediately - Apply Now Fancy working for a global IT company who have branches in the US, UK, Germany and many more? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. Responsibilities: Work customer incidents and consultations that have been escalated from the Tier 2 team. Perform analysis and troubleshooting of Spectra Logic products in customer environments. Identify possible product/service/process quality issues affecting the field and bring them to the attention of the Support Manager(s) and Dev Engineering, via the defined RFA escalation process. Take corrective action to provide timely resolution of technical problems affecting customer experience. Availability for Scheduled Installation Deployments and Preventative Maintenance engagements, as well as short notice Fly-and-Fix travel to customer sites when required for onsite support. Use gathered information to initiate and manage product or process improvements. Attend cross-functional meetings geared toward improving product quality, discussing product changes, and prioritizing enhancements and bug fixes. Manage and organize the collection, verification, and dissemination of product technical information (specifically the Support Confluence space). Requirements: Advanced knowledge of Storage Hardware (Tape, Disk), Backup Applications, Servers, SAN, Cloud, plus Windows and Unix/Linux Operating Systems. Experience with controlling situations with displeased customers, leading to potentially stressful and time consuming resolution paths of customer issues. Ideal candidates will possess excellent troubleshooting skills utilizing logical processes and possess the ability to learn new technical concepts quickly. Excellent written and verbal communications skills. Detail oriented, with creative problem-solving skills. Strong interpersonal skills, with ability to communicate at all organizational levels. Good organizational and time management skills, a strong work-ethic in addition to a positive attitude are required. Ability to work on multiple projects while adapting to shifting priorities. Please do not hesitate and apply today, I am looking to move very fast with this position. This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Ashby Computer Services LLP is looking for a 1st Line IT Support Technician to join our team in Northampton. In the role of 1st Line IT Support Technician, you will be given the opportunity to challenge yourself, push boundaries, grow your skills and deliver technical solutions to our customers. About Us: Ashby Computers are a Microsoft Gold Accredited MSP, evolving its team to meet some healthy growth ambitions. We are a leading player in outsourced IT Solutions that pride ourselves on delivering the best for our business partners. Key Responsibilities: Dealing with first-line support queries within the parameters provided Assisting in the running of the Information Technology for the supported companies Ensuring that customer backup regimes are adhered to and recorded and faults rectified or passed through the support team Ensuring that customer Anti-virus updates and scans are completed and recorded Assisting end users with the configuration of their installed software and computers as well as new machine setups Ensuring that customer system security is maintained and issues are reported Office 365 installation and administration First-line support with server infrastructure Remote installations of new IT kit Required Skills: Proven background working within an IT helpdesk role MSP Experience would be preferred Must be articulate, possess excellent IT and communication skills and work well under pressure Must be strong team player Will have at least 5 GCSEs Grade C or above (or equivalent), including Maths & English Own transport and driving licence is ideal as travel to client sites may be required Desirable Skills: Vlan, setup and configurations Firewall and internet connectivity setups and firewall rule administration Installation of server operating system and Active directory installation Ubiquiti knowledge, installation, and administration ESET antivirus software Office 365 migration techniques Benefits: Competitive bonus 28 days holiday including 8 bank holidays Pension scheme Internal examination assistance Potential to progress through the company Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered.
Mar 28, 2024
Full time
Ashby Computer Services LLP is looking for a 1st Line IT Support Technician to join our team in Northampton. In the role of 1st Line IT Support Technician, you will be given the opportunity to challenge yourself, push boundaries, grow your skills and deliver technical solutions to our customers. About Us: Ashby Computers are a Microsoft Gold Accredited MSP, evolving its team to meet some healthy growth ambitions. We are a leading player in outsourced IT Solutions that pride ourselves on delivering the best for our business partners. Key Responsibilities: Dealing with first-line support queries within the parameters provided Assisting in the running of the Information Technology for the supported companies Ensuring that customer backup regimes are adhered to and recorded and faults rectified or passed through the support team Ensuring that customer Anti-virus updates and scans are completed and recorded Assisting end users with the configuration of their installed software and computers as well as new machine setups Ensuring that customer system security is maintained and issues are reported Office 365 installation and administration First-line support with server infrastructure Remote installations of new IT kit Required Skills: Proven background working within an IT helpdesk role MSP Experience would be preferred Must be articulate, possess excellent IT and communication skills and work well under pressure Must be strong team player Will have at least 5 GCSEs Grade C or above (or equivalent), including Maths & English Own transport and driving licence is ideal as travel to client sites may be required Desirable Skills: Vlan, setup and configurations Firewall and internet connectivity setups and firewall rule administration Installation of server operating system and Active directory installation Ubiquiti knowledge, installation, and administration ESET antivirus software Office 365 migration techniques Benefits: Competitive bonus 28 days holiday including 8 bank holidays Pension scheme Internal examination assistance Potential to progress through the company Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered.
GreatFind Recruitment
Kingston Upon Thames, Surrey
We are recruiting a 2nd line Service Desk Engineer for a leading managed service provider in the education sector! Could this be you? This is a permanent position in the Surbiton Area with an excellent salary of up to £38,000! Apply today! Role Overview Responsible for managing the day-to-day essentials of a service desk and collaborating with other engineers to ensure fast and reliable ticket resolution as well as this you will be escalation point for 1st/2nd line. As directed by the management, you will also provide support and maintenance to client sites, maintaining the company's excellent reputation. Responsibilities: Provide hardware, software, and peripheral support for workstations and ICT equipment. Escalations: Advanced troubleshooting of issues that 1st/2nd line cannot resolve. Group Policy GPO. M365 troubleshooting, ie mail flow issues. Ability to create new WDS/MDT build images/sequences and add applications. Working on mini projects. Offering first- and second-line technical support to customers, mostly remotely, but also on-site when required. Configure email accounts and manage network-wide settings. Maintaining, updating, and supporting various ICT networks. Keep management informed about client requests for supplies and products. Create system-specific projects with open-source software. Install new PCs & other equipment as necessary. Provide support to school administrators and users regarding the school's IT systems. The installation, configuration and maintenance of antivirus software. Requirements: Experience working in a similar IT Support environment with a school or educational setting. Working knowledge of MDMs: MS Intune, Meraki device manager, Jamf School, Apple School Manager. Excellent understanding of Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS, Win10 / Win 11 / Mac OSX / iOS, Google Workspace for Education, Microsoft 365, Azure, Hyper-V and VMWare ESXi. Experienced in network communications and network switching hardware - diagnosing faults, configuring switches, and designing topologies efficiently. Excellent communication skills. Person Specification: Problem solver. Highly Organised. Analytically minded. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Mar 28, 2024
Full time
We are recruiting a 2nd line Service Desk Engineer for a leading managed service provider in the education sector! Could this be you? This is a permanent position in the Surbiton Area with an excellent salary of up to £38,000! Apply today! Role Overview Responsible for managing the day-to-day essentials of a service desk and collaborating with other engineers to ensure fast and reliable ticket resolution as well as this you will be escalation point for 1st/2nd line. As directed by the management, you will also provide support and maintenance to client sites, maintaining the company's excellent reputation. Responsibilities: Provide hardware, software, and peripheral support for workstations and ICT equipment. Escalations: Advanced troubleshooting of issues that 1st/2nd line cannot resolve. Group Policy GPO. M365 troubleshooting, ie mail flow issues. Ability to create new WDS/MDT build images/sequences and add applications. Working on mini projects. Offering first- and second-line technical support to customers, mostly remotely, but also on-site when required. Configure email accounts and manage network-wide settings. Maintaining, updating, and supporting various ICT networks. Keep management informed about client requests for supplies and products. Create system-specific projects with open-source software. Install new PCs & other equipment as necessary. Provide support to school administrators and users regarding the school's IT systems. The installation, configuration and maintenance of antivirus software. Requirements: Experience working in a similar IT Support environment with a school or educational setting. Working knowledge of MDMs: MS Intune, Meraki device manager, Jamf School, Apple School Manager. Excellent understanding of Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS, Win10 / Win 11 / Mac OSX / iOS, Google Workspace for Education, Microsoft 365, Azure, Hyper-V and VMWare ESXi. Experienced in network communications and network switching hardware - diagnosing faults, configuring switches, and designing topologies efficiently. Excellent communication skills. Person Specification: Problem solver. Highly Organised. Analytically minded. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
2nd Line Support Engineer + Projects for a MSP IT Consultant - MSP (Microsoft Service Partner) Looking for an experienced 2nd Line (or above) Support person with experience supporting SME's (Small Medium Enterprises) IT Systems, to work for a MSP ( managed service provider) in Croydon, managing 2nd Line Support issues, advising clients on improvements and delivering technical installations and upgrade projects on client sites (Software, Hardware and Infrastructure). Applicants must be confident supporting: Microsoft Windows Server Microsoft Windows Desktop Operating Systems (Windows 10 & 11) Active Directory Office 365 Network Infrastructure (DNS/DHCP) As client visits will play a regular part of this role, a full UK driving licence is required (company car or pool car can be provided). Applicants with Microsoft accreditations / certified training preferred, the employer will support MS-100 / Microsoft 365 Certified: Enterprise Administrator Expert certification and offer excellent ongoing training. Salary is negotiable, it's likely to be around £28500 depending on experience + package. Office is based just off of the Purley Way in Croydon, with some flexible WFH available and Field / Site based travel required.
Mar 28, 2024
Full time
2nd Line Support Engineer + Projects for a MSP IT Consultant - MSP (Microsoft Service Partner) Looking for an experienced 2nd Line (or above) Support person with experience supporting SME's (Small Medium Enterprises) IT Systems, to work for a MSP ( managed service provider) in Croydon, managing 2nd Line Support issues, advising clients on improvements and delivering technical installations and upgrade projects on client sites (Software, Hardware and Infrastructure). Applicants must be confident supporting: Microsoft Windows Server Microsoft Windows Desktop Operating Systems (Windows 10 & 11) Active Directory Office 365 Network Infrastructure (DNS/DHCP) As client visits will play a regular part of this role, a full UK driving licence is required (company car or pool car can be provided). Applicants with Microsoft accreditations / certified training preferred, the employer will support MS-100 / Microsoft 365 Certified: Enterprise Administrator Expert certification and offer excellent ongoing training. Salary is negotiable, it's likely to be around £28500 depending on experience + package. Office is based just off of the Purley Way in Croydon, with some flexible WFH available and Field / Site based travel required.
Infrastructure Engineer St Ives, Cambridgeshire. Monday - Friday 8:00am - 5:00pm £35,000 - £45,000 Depending on experience Benefits: 25 Days holiday + 8 bank holidays, Company Events, Cycle to work scheme, Health & well-being programme, referral programme, Onsite parking, Uniform and Safety garments provided, 24/7 free access to Udemy for business as well as mentoring and other growth opportunities. Due to growth, our client based in St Ives is seeking an experienced Infrastructure Engineer to join their growing team. We are seeking a candidates with at least 6 years experience and ideally experience of working with multiple clients. You will provide day-to-day front-end support to clients to include resolving incidents and fulfilling service requests to minimise client disruption. Whilst this role is office based, you will be required to visit clients' premises at times, therefore a Full driving licence and own transport is required. Who are we? We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our wonderful client base. What our client can offer you: Provide prompt, accurate and consistent communication to clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures. Onboard new clients, assessing and documenting current systems and infrastructure. Implement change/new systems and hardware at clients sites. Investigate, diagnose and resolve technical incidents, escalating where appropriate. Travel to and from sites across the UK (some overnight stays possible). Guide and support 1st,2nd and 3rd line service desk analysts as well as field service technicians, mentoring and coaching to enhance skills and abilities. What we are looking for: Microsoft 365 certified: Modern Desktop Administrator Associate, Draytek DCNA certified, 3CX Qualified (advanced), MCSA Windows Server 2016-19 or equivalent, MTA:Networking security and windows server administrator fundamental, Microsoft Certified :Azure Fundamentals, Microsoft Exchange qualifications, Microsoft 365 certified: fundamentals or equivalent. Experience of working in a Service Desk Environment for at least 6 years. Experience of working with a variety of clients. Expert knowledge of mobile phone devices, both apple and android. Knowledge of hardware such as printers and Bluetooth peripherals. Previous experience in supporting and implementing client hardware and software. Previous experience in implementing various Firewall technologies. Experience in supporting and diagnosing LAN, WAN and VLAN typologies. So, are you ready for your next job? Hit on the apply button today If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.
Mar 28, 2024
Full time
Infrastructure Engineer St Ives, Cambridgeshire. Monday - Friday 8:00am - 5:00pm £35,000 - £45,000 Depending on experience Benefits: 25 Days holiday + 8 bank holidays, Company Events, Cycle to work scheme, Health & well-being programme, referral programme, Onsite parking, Uniform and Safety garments provided, 24/7 free access to Udemy for business as well as mentoring and other growth opportunities. Due to growth, our client based in St Ives is seeking an experienced Infrastructure Engineer to join their growing team. We are seeking a candidates with at least 6 years experience and ideally experience of working with multiple clients. You will provide day-to-day front-end support to clients to include resolving incidents and fulfilling service requests to minimise client disruption. Whilst this role is office based, you will be required to visit clients' premises at times, therefore a Full driving licence and own transport is required. Who are we? We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our wonderful client base. What our client can offer you: Provide prompt, accurate and consistent communication to clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures. Onboard new clients, assessing and documenting current systems and infrastructure. Implement change/new systems and hardware at clients sites. Investigate, diagnose and resolve technical incidents, escalating where appropriate. Travel to and from sites across the UK (some overnight stays possible). Guide and support 1st,2nd and 3rd line service desk analysts as well as field service technicians, mentoring and coaching to enhance skills and abilities. What we are looking for: Microsoft 365 certified: Modern Desktop Administrator Associate, Draytek DCNA certified, 3CX Qualified (advanced), MCSA Windows Server 2016-19 or equivalent, MTA:Networking security and windows server administrator fundamental, Microsoft Certified :Azure Fundamentals, Microsoft Exchange qualifications, Microsoft 365 certified: fundamentals or equivalent. Experience of working in a Service Desk Environment for at least 6 years. Experience of working with a variety of clients. Expert knowledge of mobile phone devices, both apple and android. Knowledge of hardware such as printers and Bluetooth peripherals. Previous experience in supporting and implementing client hardware and software. Previous experience in implementing various Firewall technologies. Experience in supporting and diagnosing LAN, WAN and VLAN typologies. So, are you ready for your next job? Hit on the apply button today If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.
T3/Implementation Engineer - £80,000 (DOE) - Bracknell - Hybrid Working! Role : T3/Implementation Engineer Location : Bracknell Salary : £70,000 - £80,000 + Unbelievable Benefits! Interviewing Immediately - Apply Now Fancy working for a global IT company who have branches in the US, UK, Germany and many more? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. Responsibilities: Work customer incidents and consultations that have been escalated from the Tier 2 team. Perform analysis and troubleshooting of Spectra Logic products in customer environments. Identify possible product/service/process quality issues affecting the field and bring them to the attention of the Support Manager(s) and Dev Engineering, via the defined RFA escalation process. Take corrective action to provide timely resolution of technical problems affecting customer experience. Availability for Scheduled Installation Deployments and Preventative Maintenance engagements, as well as short notice Fly-and-Fix travel to customer sites when required for onsite support. Use gathered information to initiate and manage product or process improvements. Attend cross-functional meetings geared toward improving product quality, discussing product changes, and prioritizing enhancements and bug fixes. Manage and organize the collection, verification, and dissemination of product technical information (specifically the Support Confluence space). Requirements: Advanced knowledge of Storage Hardware (Tape, Disk), Backup Applications, Servers, SAN, Cloud, plus Windows and Unix/Linux Operating Systems. Experience with controlling situations with displeased customers, leading to potentially stressful and time consuming resolution paths of customer issues. Ideal candidates will possess excellent troubleshooting skills utilizing logical processes and possess the ability to learn new technical concepts quickly. Excellent written and verbal communications skills. Detail oriented, with creative problem-solving skills. Strong interpersonal skills, with ability to communicate at all organizational levels. Good organizational and time management skills, a strong work-ethic in addition to a positive attitude are required. Ability to work on multiple projects while adapting to shifting priorities.Please do not hesitate and apply today, I am looking to move very fast with this position.This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT SupportBuilt on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
T3/Implementation Engineer - £80,000 (DOE) - Bracknell - Hybrid Working! Role : T3/Implementation Engineer Location : Bracknell Salary : £70,000 - £80,000 + Unbelievable Benefits! Interviewing Immediately - Apply Now Fancy working for a global IT company who have branches in the US, UK, Germany and many more? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. Responsibilities: Work customer incidents and consultations that have been escalated from the Tier 2 team. Perform analysis and troubleshooting of Spectra Logic products in customer environments. Identify possible product/service/process quality issues affecting the field and bring them to the attention of the Support Manager(s) and Dev Engineering, via the defined RFA escalation process. Take corrective action to provide timely resolution of technical problems affecting customer experience. Availability for Scheduled Installation Deployments and Preventative Maintenance engagements, as well as short notice Fly-and-Fix travel to customer sites when required for onsite support. Use gathered information to initiate and manage product or process improvements. Attend cross-functional meetings geared toward improving product quality, discussing product changes, and prioritizing enhancements and bug fixes. Manage and organize the collection, verification, and dissemination of product technical information (specifically the Support Confluence space). Requirements: Advanced knowledge of Storage Hardware (Tape, Disk), Backup Applications, Servers, SAN, Cloud, plus Windows and Unix/Linux Operating Systems. Experience with controlling situations with displeased customers, leading to potentially stressful and time consuming resolution paths of customer issues. Ideal candidates will possess excellent troubleshooting skills utilizing logical processes and possess the ability to learn new technical concepts quickly. Excellent written and verbal communications skills. Detail oriented, with creative problem-solving skills. Strong interpersonal skills, with ability to communicate at all organizational levels. Good organizational and time management skills, a strong work-ethic in addition to a positive attitude are required. Ability to work on multiple projects while adapting to shifting priorities.Please do not hesitate and apply today, I am looking to move very fast with this position.This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT SupportBuilt on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Ashby Computer Services LLP is looking for a 1st Line IT Support Technician to join our team in Northampton. In the role of 1st Line IT Support Technician, you will be given the opportunity to challenge yourself, push boundaries, grow your skills and deliver technical solutions to our customers. About Us: Ashby Computers are a Microsoft Gold Accredited MSP, evolving its team to meet some healthy growth ambitions. We are a leading player in outsourced IT Solutions that pride ourselves on delivering the best for our business partners. Key Responsibilities: Dealing with first-line support queries within the parameters provided Assisting in the running of the Information Technology for the supported companies Ensuring that customer backup regimes are adhered to and recorded and faults rectified or passed through the support team Ensuring that customer Anti-virus updates and scans are completed and recorded Assisting end users with the configuration of their installed software and computers as well as new machine setups Ensuring that customer system security is maintained and issues are reported Office 365 installation and administration First-line support with server infrastructure Remote installations of new IT kit Required Skills: Proven background working within an IT helpdesk role MSP Experience would be preferred Must be articulate, possess excellent IT and communication skills and work well under pressure Must be strong team player Will have at least 5 GCSEs Grade C or above (or equivalent), including Maths & English Own transport and driving licence is ideal as travel to client sites may be required Desirable Skills: Vlan, setup and configurations Firewall and internet connectivity setups and firewall rule administration Installation of server operating system and Active directory installation Ubiquiti knowledge, installation, and administration ESET antivirus software Office 365 migration techniques Benefits: Competitive bonus 28 days holiday including 8 bank holidays Pension scheme Internal examination assistance Potential to progress through the company Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered.
Mar 28, 2024
Full time
Ashby Computer Services LLP is looking for a 1st Line IT Support Technician to join our team in Northampton. In the role of 1st Line IT Support Technician, you will be given the opportunity to challenge yourself, push boundaries, grow your skills and deliver technical solutions to our customers. About Us: Ashby Computers are a Microsoft Gold Accredited MSP, evolving its team to meet some healthy growth ambitions. We are a leading player in outsourced IT Solutions that pride ourselves on delivering the best for our business partners. Key Responsibilities: Dealing with first-line support queries within the parameters provided Assisting in the running of the Information Technology for the supported companies Ensuring that customer backup regimes are adhered to and recorded and faults rectified or passed through the support team Ensuring that customer Anti-virus updates and scans are completed and recorded Assisting end users with the configuration of their installed software and computers as well as new machine setups Ensuring that customer system security is maintained and issues are reported Office 365 installation and administration First-line support with server infrastructure Remote installations of new IT kit Required Skills: Proven background working within an IT helpdesk role MSP Experience would be preferred Must be articulate, possess excellent IT and communication skills and work well under pressure Must be strong team player Will have at least 5 GCSEs Grade C or above (or equivalent), including Maths & English Own transport and driving licence is ideal as travel to client sites may be required Desirable Skills: Vlan, setup and configurations Firewall and internet connectivity setups and firewall rule administration Installation of server operating system and Active directory installation Ubiquiti knowledge, installation, and administration ESET antivirus software Office 365 migration techniques Benefits: Competitive bonus 28 days holiday including 8 bank holidays Pension scheme Internal examination assistance Potential to progress through the company Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered.
A very exciting opportunity to come and work for a very high profile network client based in Farnborough at as a 3rd Line System Administrator has arisen. Excellent Benefits : Medical cover, Pension, Bonus, Holidays including birthday off, Vouchers for retailer, Electric car scheme, Cycling scheme and lots more. As a 3rd Line System Administrator you'll have experience . Predominantly on the networking side Someone who is used to providing support (ideally in the defence sector) VMware, VLAN's, Windows servers (operations and configurations) Working in an ITIL environment CCNA, JNCIA, ITIL Certification, Windows certification Mixed bag between working and infrastructure On call allowance - 3 shifts alternating between 8-6pm (half an hour lunch) - 8-4, 9-5, 10-6 - 1 week in every 4 weeks - 5% of annual salary Overall purpose of the job: The main purpose and function of this role is to provide end user escalation support for identified andassociated services incorporating hardware, software and Anti-Virus within the PaaS-D and the CEA wide rangingcontract. As the Level 3 System Administrator you will lead and coordinate escalations for technical support for theL2 System Admin role within the project. You will take an ownership approach to the escalations andprovide advice and support to resolve any issues for networking and products deployed within PaaS-D andCEA. Key responsibilities As a 3rd Line System Administrator for this job: Act as technical escalation for the 2nd Line System Admin roles. Maintain a patching and upgrade plan for services deployed Conduct fault analysis and predictive failure calculations (Problem Management) Provide advice and support to resolve any networking issues for products deployed in the UK oroversea and Ex and Or Ops Own and maintain an up-to-date secure sanitation process within agreed secure locations Keep accurate and updated records for escalations and outcomes Take preventative measures by notifications and monitor checks to ensure systems are runningcorrectly prior to escalations Alongside troubleshooting identify process optimisation opportunities to enhance the experiencewithin PaaS-D and CEA deployment Produce reports and analyse data as part of resolution Knowledge and experience required as A 3rd Line System Engineer Knowledge of administration within hardware and software protocols within ITIL environment Expert Level 3 and Level 2 support Technical troubleshooting of applications provided within the deployment Strong organisation and communication skills Strong self-starter against project and task deliverables Time management skills to meet and support tight deadline Agile approach to tasks multitasking when required against deadlines Experience of supporting installation from software to hardware customer endorsement Understanding of problem solving and critical planning skills within timelines Specialised knowledge of defining, documenting, and implementing firmware and softwarepatching principles Experience of working within the Defence sector Team Orientated and ability to work on own initiative but owning and driving areas of remit Ability to work independently, take ownership and drive solutions when asked outside of remit. High attention to detail Must be able to manage multiple, often competing, priorities effectively within an SLA basedoutcome Excellent Industry knowledge and the ability to listen and understand requirements and proactivelycommunicate in a dynamic agile environment. Skills (Essential) Demonstratable experience and working knowledge of: Hypervisors and Virtualisation - VMWare ESXi, vCentre and vSphere VEEAM Backup and Replication Windows and Exchange PowerShell Antivirus platform and ecosystem - ESET Knowledge of TCP/IP, WAN/LAN and VLAN's, MPLS Asset and network monitoring tools such as PRTG, Lansweeper etc Firewall and Switch CLI configuration Operating systems - Windows server 2016/2019 and Windows 10 Confident using command line interfaces
Mar 27, 2024
Full time
A very exciting opportunity to come and work for a very high profile network client based in Farnborough at as a 3rd Line System Administrator has arisen. Excellent Benefits : Medical cover, Pension, Bonus, Holidays including birthday off, Vouchers for retailer, Electric car scheme, Cycling scheme and lots more. As a 3rd Line System Administrator you'll have experience . Predominantly on the networking side Someone who is used to providing support (ideally in the defence sector) VMware, VLAN's, Windows servers (operations and configurations) Working in an ITIL environment CCNA, JNCIA, ITIL Certification, Windows certification Mixed bag between working and infrastructure On call allowance - 3 shifts alternating between 8-6pm (half an hour lunch) - 8-4, 9-5, 10-6 - 1 week in every 4 weeks - 5% of annual salary Overall purpose of the job: The main purpose and function of this role is to provide end user escalation support for identified andassociated services incorporating hardware, software and Anti-Virus within the PaaS-D and the CEA wide rangingcontract. As the Level 3 System Administrator you will lead and coordinate escalations for technical support for theL2 System Admin role within the project. You will take an ownership approach to the escalations andprovide advice and support to resolve any issues for networking and products deployed within PaaS-D andCEA. Key responsibilities As a 3rd Line System Administrator for this job: Act as technical escalation for the 2nd Line System Admin roles. Maintain a patching and upgrade plan for services deployed Conduct fault analysis and predictive failure calculations (Problem Management) Provide advice and support to resolve any networking issues for products deployed in the UK oroversea and Ex and Or Ops Own and maintain an up-to-date secure sanitation process within agreed secure locations Keep accurate and updated records for escalations and outcomes Take preventative measures by notifications and monitor checks to ensure systems are runningcorrectly prior to escalations Alongside troubleshooting identify process optimisation opportunities to enhance the experiencewithin PaaS-D and CEA deployment Produce reports and analyse data as part of resolution Knowledge and experience required as A 3rd Line System Engineer Knowledge of administration within hardware and software protocols within ITIL environment Expert Level 3 and Level 2 support Technical troubleshooting of applications provided within the deployment Strong organisation and communication skills Strong self-starter against project and task deliverables Time management skills to meet and support tight deadline Agile approach to tasks multitasking when required against deadlines Experience of supporting installation from software to hardware customer endorsement Understanding of problem solving and critical planning skills within timelines Specialised knowledge of defining, documenting, and implementing firmware and softwarepatching principles Experience of working within the Defence sector Team Orientated and ability to work on own initiative but owning and driving areas of remit Ability to work independently, take ownership and drive solutions when asked outside of remit. High attention to detail Must be able to manage multiple, often competing, priorities effectively within an SLA basedoutcome Excellent Industry knowledge and the ability to listen and understand requirements and proactivelycommunicate in a dynamic agile environment. Skills (Essential) Demonstratable experience and working knowledge of: Hypervisors and Virtualisation - VMWare ESXi, vCentre and vSphere VEEAM Backup and Replication Windows and Exchange PowerShell Antivirus platform and ecosystem - ESET Knowledge of TCP/IP, WAN/LAN and VLAN's, MPLS Asset and network monitoring tools such as PRTG, Lansweeper etc Firewall and Switch CLI configuration Operating systems - Windows server 2016/2019 and Windows 10 Confident using command line interfaces
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Mar 27, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
3rd Line Systems AdministratorIT Networking & Infrastructure 100% On-Site in Farnborough, GU14 SC Cleared Role (Must be Eligible) up to £40k + Generous Benefits + On-Call Allowance Do you have IT Networking, Infrastructure and System Administration experience, and are you seeking a new job in Farnborough, Surrey? Deerfoot IT Recruitment is working with a leading tech solutions provider who require an experienced 3rd Line Systems Administrator to work on defence related projects. As a Level 3 Systems Administrator, you will provide technical support, ensuring optimal performance of hardware, software and anti-virus solutions within a dynamic defence sector environment. In your first few weeks in this System Administrator role, you can expect to: Act as technical escalation for the 2nd Line System Admins Maintain a patching and upgrade plan for services deployed Provide expert support for networking issues Conduct fault analysis and predictive failure calculations (Problem Management) Own and maintain an up-to-date secure sanitation process within agreed secure locations. To apply for this 3rd Line Systems Administrator role you will have require technical experience as outlined below, alongside extensive experience in Level 2 and Level 3 technical support and administration within ITIL environments. Visualisation: VMware ESXi, vSphere, vCentre Backup and Replication: VEEAM Scripting: Windows and Exchange PowerShell Antivirus Platform: ESET Networking: TCP/IP, WAN/LAN, VLANs, MPLS Network Monitoring Tools: PRTG, Lansweeper etc. Firewall and Switch CLI Configuration OS: Windows 10, Windows Server 2016/2019 Command Line Interfaces You will also need excellent organisation and communication skills, with the ability to work autonomously and meet tight deadlines. You will take an agile approach to multitasking and problem-solving will maintain a high attention to details to manage priorities effectively. You may also have prior experience in defence sector support. You might also hold relevant certifications such as CCNA and JNCIA or ITIL and Windows Certifications. You'll receive a salary of up to £40,000 and a generous benefits package (including private medical, life assurance and lots more) for your knowledge, expertise and flexibility. To apply for this full-time 3rd Line Systems Administrator job in Farnborough, please contact Deerfoot IT Recruitment today. Please also refer any friends or colleagues for this role. Please note you must be eligible for SC Clearance to apply for this position (have been resident in the UK for a minimum of five years). Visa sponsorship is not available for this position. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is also a climate-action workforce in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 27, 2024
Full time
3rd Line Systems AdministratorIT Networking & Infrastructure 100% On-Site in Farnborough, GU14 SC Cleared Role (Must be Eligible) up to £40k + Generous Benefits + On-Call Allowance Do you have IT Networking, Infrastructure and System Administration experience, and are you seeking a new job in Farnborough, Surrey? Deerfoot IT Recruitment is working with a leading tech solutions provider who require an experienced 3rd Line Systems Administrator to work on defence related projects. As a Level 3 Systems Administrator, you will provide technical support, ensuring optimal performance of hardware, software and anti-virus solutions within a dynamic defence sector environment. In your first few weeks in this System Administrator role, you can expect to: Act as technical escalation for the 2nd Line System Admins Maintain a patching and upgrade plan for services deployed Provide expert support for networking issues Conduct fault analysis and predictive failure calculations (Problem Management) Own and maintain an up-to-date secure sanitation process within agreed secure locations. To apply for this 3rd Line Systems Administrator role you will have require technical experience as outlined below, alongside extensive experience in Level 2 and Level 3 technical support and administration within ITIL environments. Visualisation: VMware ESXi, vSphere, vCentre Backup and Replication: VEEAM Scripting: Windows and Exchange PowerShell Antivirus Platform: ESET Networking: TCP/IP, WAN/LAN, VLANs, MPLS Network Monitoring Tools: PRTG, Lansweeper etc. Firewall and Switch CLI Configuration OS: Windows 10, Windows Server 2016/2019 Command Line Interfaces You will also need excellent organisation and communication skills, with the ability to work autonomously and meet tight deadlines. You will take an agile approach to multitasking and problem-solving will maintain a high attention to details to manage priorities effectively. You may also have prior experience in defence sector support. You might also hold relevant certifications such as CCNA and JNCIA or ITIL and Windows Certifications. You'll receive a salary of up to £40,000 and a generous benefits package (including private medical, life assurance and lots more) for your knowledge, expertise and flexibility. To apply for this full-time 3rd Line Systems Administrator job in Farnborough, please contact Deerfoot IT Recruitment today. Please also refer any friends or colleagues for this role. Please note you must be eligible for SC Clearance to apply for this position (have been resident in the UK for a minimum of five years). Visa sponsorship is not available for this position. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is also a climate-action workforce in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
In Technology Group Limited
Aylesbury, Buckinghamshire
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to £32,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - . This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 27, 2024
Full time
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to £32,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - . This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Mar 27, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
DEERFOOT IT RESOURCES LIMITED
Farnborough, Hampshire
3rd Line Systems Administrator IT Networking & Infrastructure 100% On-Site in Farnborough, GU14 SC Cleared Role (Must be Eligible) up to 40k + Generous Benefits + On-Call Allowance Do you have IT Networking, Infrastructure and System Administration experience, and are you seeking a new job in Farnborough, Surrey? Deerfoot IT Recruitment is working with a leading tech solutions provider who require an experienced 3rd Line Systems Administrator to work on defence related projects. As a Level 3 Systems Administrator, you will provide technical support, ensuring optimal performance of hardware, software and anti-virus solutions within a dynamic defence sector environment. In your first few weeks in this System Administrator role, you can expect to: Act as technical escalation for the 2nd Line System Admins Maintain a patching and upgrade plan for services deployed Provide expert support for networking issues Conduct fault analysis and predictive failure calculations (Problem Management) Own and maintain an up-to-date secure sanitation process within agreed secure locations. To apply for this 3rd Line Systems Administrator role you will have require technical experience as outlined below, alongside extensive experience in Level 2 and Level 3 technical support and administration within ITIL environments. Visualisation: VMware ESXi, vSphere, vCentre Backup and Replication: VEEAM Scripting: Windows and Exchange PowerShell Antivirus Platform: ESET Networking: TCP/IP, WAN/LAN, VLANs, MPLS Network Monitoring Tools: PRTG, Lansweeper etc. Firewall and Switch CLI Configuration OS: Windows 10, Windows Server 2016/2019 Command Line Interfaces You will also need excellent organisation and communication skills, with the ability to work autonomously and meet tight deadlines. You will take an agile approach to multitasking and problem-solving will maintain a high attention to details to manage priorities effectively. You may also have prior experience in defence sector support. You might also hold relevant certifications such as CCNA and JNCIA or ITIL and Windows Certifications. You'll receive a salary of up to 40,000 and a generous benefits package (including private medical, life assurance and lots more) for your knowledge, expertise and flexibility. To apply for this full-time 3rd Line Systems Administrator job in Farnborough, please contact Deerfoot IT Recruitment today. Please also refer any friends or colleagues for this role. Please note you must be eligible for SC Clearance to apply for this position (have been resident in the UK for a minimum of five years). Visa sponsorship is not available for this position. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires. Each time Deerfoot sends a CV to a recruiting client, we donate 1 to The Born Free Foundation phone number removed . Deerfoot is also a climate-action workforce in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 27, 2024
Full time
3rd Line Systems Administrator IT Networking & Infrastructure 100% On-Site in Farnborough, GU14 SC Cleared Role (Must be Eligible) up to 40k + Generous Benefits + On-Call Allowance Do you have IT Networking, Infrastructure and System Administration experience, and are you seeking a new job in Farnborough, Surrey? Deerfoot IT Recruitment is working with a leading tech solutions provider who require an experienced 3rd Line Systems Administrator to work on defence related projects. As a Level 3 Systems Administrator, you will provide technical support, ensuring optimal performance of hardware, software and anti-virus solutions within a dynamic defence sector environment. In your first few weeks in this System Administrator role, you can expect to: Act as technical escalation for the 2nd Line System Admins Maintain a patching and upgrade plan for services deployed Provide expert support for networking issues Conduct fault analysis and predictive failure calculations (Problem Management) Own and maintain an up-to-date secure sanitation process within agreed secure locations. To apply for this 3rd Line Systems Administrator role you will have require technical experience as outlined below, alongside extensive experience in Level 2 and Level 3 technical support and administration within ITIL environments. Visualisation: VMware ESXi, vSphere, vCentre Backup and Replication: VEEAM Scripting: Windows and Exchange PowerShell Antivirus Platform: ESET Networking: TCP/IP, WAN/LAN, VLANs, MPLS Network Monitoring Tools: PRTG, Lansweeper etc. Firewall and Switch CLI Configuration OS: Windows 10, Windows Server 2016/2019 Command Line Interfaces You will also need excellent organisation and communication skills, with the ability to work autonomously and meet tight deadlines. You will take an agile approach to multitasking and problem-solving will maintain a high attention to details to manage priorities effectively. You may also have prior experience in defence sector support. You might also hold relevant certifications such as CCNA and JNCIA or ITIL and Windows Certifications. You'll receive a salary of up to 40,000 and a generous benefits package (including private medical, life assurance and lots more) for your knowledge, expertise and flexibility. To apply for this full-time 3rd Line Systems Administrator job in Farnborough, please contact Deerfoot IT Recruitment today. Please also refer any friends or colleagues for this role. Please note you must be eligible for SC Clearance to apply for this position (have been resident in the UK for a minimum of five years). Visa sponsorship is not available for this position. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires. Each time Deerfoot sends a CV to a recruiting client, we donate 1 to The Born Free Foundation phone number removed . Deerfoot is also a climate-action workforce in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to 32,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - (phone number removed). This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 27, 2024
Full time
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to 32,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - (phone number removed). This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
Mar 26, 2024
Full time
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
Desktop IT Support Analyst (macOS-focused) Dynamic creative organisation is seeking a Desktop Support Analyst to join their team. The ideal candidate should possess at least one year of experience in an IT Support role, preferably in a creative industry or equivalent qualification. This role provides 1st and 2nd line macOS focused technical support to users, handling walk-in requests, calls, and emails directed to the internal IT department. Responsibilities: Provide company-wide 1st/2nd line IT support Log and track using the Helpdesk ticketing system and resolve promptly or escalate as required Assist in project work Offer desk-side, telephone, and email IT support, troubleshooting problems and being available to assist - proactive and helpful Assist with laptops, AV systems, and meeting rooms Set up new starters and do onboarding Configure and deploy devices and phones Microsoft Office 365, Dropbox, Google Suite, Adobe Creative Suite, Jamf and conferencing systems Conduct IT inductions, participate in staff training sessions, and create user guides. Assist with the installation of new hardware and software Provide support for printers and scanners, liaising with suppliers for repairs and maintenance. Office moves when happening Monitor meeting rooms and printers and report any technical issues to the supplier. Coordinate computer repairs, and manage deliveries and collections. Cycle laptops and assets in line with new staff. Implement changes and requests from the Head of IT or System Administrator Administer user accounts and licenses. Perform off-boarding processes for leavers and work with HR to collect devices back from leavers. Assist with admin and maintenance activities. Perform general IT support tasks. Undertake and implement basic security. Process administrative tasks for the team. Appetite to grow and learn. Ability to operate calmly under pressure. Ability to operate as an individual Can-do attitude Ideally you have: Minimum of 1 year of IT Support experience, preferably in a creative agency or equivalent qualification Proficiency in Mac OS, Windows 10, Microsoft Office applications (versions 2016 and above), experience with administration of Exchange Online and Office 365 apps highly desirable Familiarity with remote support tools such as TeamViewer, Splashtop, Apple Remote Desktop, and Microsoft Remote Desktop Experience supporting Microsoft Teams, Zoom, Webex, Google Meet Knowledge of Dropbox Enterprise, OneDrive, and Google Drive Recent technical working knowledge of some or all of the following: Mac OS, Windows 10, Windows Server 2012/2016, Microsoft Office 2016, Crowdstrike or similar AV products, Active Directory User and Computer administration, basic network troubleshooting, WiFi, iPhone/iPad/Android, Citrix/Remote Desktop, VOIP telephone systems administration Experience with MDM systems and mobile device deployment, such as Microsoft InTune and Jamf Extensive benefits package Eligo Recruitment is acting as an Employment Agency in relation to this vacancy.
Mar 26, 2024
Full time
Desktop IT Support Analyst (macOS-focused) Dynamic creative organisation is seeking a Desktop Support Analyst to join their team. The ideal candidate should possess at least one year of experience in an IT Support role, preferably in a creative industry or equivalent qualification. This role provides 1st and 2nd line macOS focused technical support to users, handling walk-in requests, calls, and emails directed to the internal IT department. Responsibilities: Provide company-wide 1st/2nd line IT support Log and track using the Helpdesk ticketing system and resolve promptly or escalate as required Assist in project work Offer desk-side, telephone, and email IT support, troubleshooting problems and being available to assist - proactive and helpful Assist with laptops, AV systems, and meeting rooms Set up new starters and do onboarding Configure and deploy devices and phones Microsoft Office 365, Dropbox, Google Suite, Adobe Creative Suite, Jamf and conferencing systems Conduct IT inductions, participate in staff training sessions, and create user guides. Assist with the installation of new hardware and software Provide support for printers and scanners, liaising with suppliers for repairs and maintenance. Office moves when happening Monitor meeting rooms and printers and report any technical issues to the supplier. Coordinate computer repairs, and manage deliveries and collections. Cycle laptops and assets in line with new staff. Implement changes and requests from the Head of IT or System Administrator Administer user accounts and licenses. Perform off-boarding processes for leavers and work with HR to collect devices back from leavers. Assist with admin and maintenance activities. Perform general IT support tasks. Undertake and implement basic security. Process administrative tasks for the team. Appetite to grow and learn. Ability to operate calmly under pressure. Ability to operate as an individual Can-do attitude Ideally you have: Minimum of 1 year of IT Support experience, preferably in a creative agency or equivalent qualification Proficiency in Mac OS, Windows 10, Microsoft Office applications (versions 2016 and above), experience with administration of Exchange Online and Office 365 apps highly desirable Familiarity with remote support tools such as TeamViewer, Splashtop, Apple Remote Desktop, and Microsoft Remote Desktop Experience supporting Microsoft Teams, Zoom, Webex, Google Meet Knowledge of Dropbox Enterprise, OneDrive, and Google Drive Recent technical working knowledge of some or all of the following: Mac OS, Windows 10, Windows Server 2012/2016, Microsoft Office 2016, Crowdstrike or similar AV products, Active Directory User and Computer administration, basic network troubleshooting, WiFi, iPhone/iPad/Android, Citrix/Remote Desktop, VOIP telephone systems administration Experience with MDM systems and mobile device deployment, such as Microsoft InTune and Jamf Extensive benefits package Eligo Recruitment is acting as an Employment Agency in relation to this vacancy.
Job Title: 1st/2nd Line Engineer - Healthcare Sector Location: Uxbridge, London About Us: We are a leading Managed Service Provider (MSP) specializing in delivering IT solutions to the healthcare sector. With a focus on innovation and reliability, we strive to empower healthcare organizations with cutting-edge technology to enhance patient care and streamline operations. Position Overview: We are seeking a skilled and motivated 1st/2nd Line Engineer to join our dynamic team and provide technical support to our healthcare sector clients. In this role, you will be responsible for resolving IT issues promptly, maintaining systems, and ensuring the smooth operation of our clients' IT infrastructure. Key Responsibilities: Provide first and second-line technical support to clients, resolving IT issues efficiently and effectively. Respond to support requests via phone, email, or in person, and escalate issues as necessary to ensure timely resolution. Perform system administration tasks such as user account management, software installation, and configuration. Troubleshoot hardware, software, and network problems, identifying root causes and implementing solutions. Proactively monitor systems and perform routine maintenance to prevent issues and minimize downtime. Collaborate with team members and third-party vendors to resolve complex technical issues and optimize system performance. Document support activities, solutions, and configurations to maintain accurate records and facilitate knowledge sharing. Requirements: Proven experience working in a similar role, providing technical support within the healthcare sector or a related industry. Strong knowledge of Microsoft Windows operating systems and Office 365 applications. Familiarity with healthcare-specific software and systems such as Electronic Health Records (EHR) and Picture Archiving and Communication Systems (PACS) is highly desirable. Experience with network troubleshooting, including TCP/IP, DNS, DHCP, and VPN technologies. Excellent problem-solving skills and the ability to diagnose and resolve technical issues independently. Strong communication skills with the ability to interact professionally with clients and colleagues. Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus. Why Join Us: Opportunity to work with cutting-edge technology and make a positive impact on the healthcare industry. Collaborative and supportive work environment with opportunities for professional growth and development. Chance to be part of a forward-thinking company dedicated to delivering exceptional IT solutions and services. Salary - £30,000 - £40,000 Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Mar 26, 2024
Full time
Job Title: 1st/2nd Line Engineer - Healthcare Sector Location: Uxbridge, London About Us: We are a leading Managed Service Provider (MSP) specializing in delivering IT solutions to the healthcare sector. With a focus on innovation and reliability, we strive to empower healthcare organizations with cutting-edge technology to enhance patient care and streamline operations. Position Overview: We are seeking a skilled and motivated 1st/2nd Line Engineer to join our dynamic team and provide technical support to our healthcare sector clients. In this role, you will be responsible for resolving IT issues promptly, maintaining systems, and ensuring the smooth operation of our clients' IT infrastructure. Key Responsibilities: Provide first and second-line technical support to clients, resolving IT issues efficiently and effectively. Respond to support requests via phone, email, or in person, and escalate issues as necessary to ensure timely resolution. Perform system administration tasks such as user account management, software installation, and configuration. Troubleshoot hardware, software, and network problems, identifying root causes and implementing solutions. Proactively monitor systems and perform routine maintenance to prevent issues and minimize downtime. Collaborate with team members and third-party vendors to resolve complex technical issues and optimize system performance. Document support activities, solutions, and configurations to maintain accurate records and facilitate knowledge sharing. Requirements: Proven experience working in a similar role, providing technical support within the healthcare sector or a related industry. Strong knowledge of Microsoft Windows operating systems and Office 365 applications. Familiarity with healthcare-specific software and systems such as Electronic Health Records (EHR) and Picture Archiving and Communication Systems (PACS) is highly desirable. Experience with network troubleshooting, including TCP/IP, DNS, DHCP, and VPN technologies. Excellent problem-solving skills and the ability to diagnose and resolve technical issues independently. Strong communication skills with the ability to interact professionally with clients and colleagues. Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus. Why Join Us: Opportunity to work with cutting-edge technology and make a positive impact on the healthcare industry. Collaborative and supportive work environment with opportunities for professional growth and development. Chance to be part of a forward-thinking company dedicated to delivering exceptional IT solutions and services. Salary - £30,000 - £40,000 Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself