Service Desk Engineer - £28 - 31K - Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit, fast paced team. You will be working alongside a project team who are working on a significant programme of IT improvements for the business Key Responsibilities: Provide technical support and resolution for all incidents reported across the group. Ensure all incidents and service requests are resolved within the timescales defined in the SLA. Provide service desk communications and notifications for service outages to IT users, liaising with suppliers and colleagues. Knowledge and experience of Windows Server 2008 upwards, Exchange 13/Office365, Active Directory, VMWare / Hyper-V, Laptop/desktop installation. Respond to alerts notified to the Service Desk from monitoring tools, ensuring these are assigned to and resolved by the correct support teams or vendors. Escalate any issues or concerns within the company IT service. Carry out daily IT support and handover tasks as required. Be part of a rota to ensuring the Service Desk is covered during core support hours. Identify and solve common first line level hardware faults and problems. Escalate faults to third level support, or third-party suppliers as required. Clean driving licence. Experience in working in an IT service desk/support environment. This is an excellent opportunity for an enthusiastic and passionate 1st/2nd line Service Desk engineer to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Jasmine Brady for more information on / email your CV to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Service Desk Engineer - £28 - 31K - Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit, fast paced team. You will be working alongside a project team who are working on a significant programme of IT improvements for the business Key Responsibilities: Provide technical support and resolution for all incidents reported across the group. Ensure all incidents and service requests are resolved within the timescales defined in the SLA. Provide service desk communications and notifications for service outages to IT users, liaising with suppliers and colleagues. Knowledge and experience of Windows Server 2008 upwards, Exchange 13/Office365, Active Directory, VMWare / Hyper-V, Laptop/desktop installation. Respond to alerts notified to the Service Desk from monitoring tools, ensuring these are assigned to and resolved by the correct support teams or vendors. Escalate any issues or concerns within the company IT service. Carry out daily IT support and handover tasks as required. Be part of a rota to ensuring the Service Desk is covered during core support hours. Identify and solve common first line level hardware faults and problems. Escalate faults to third level support, or third-party suppliers as required. Clean driving licence. Experience in working in an IT service desk/support environment. This is an excellent opportunity for an enthusiastic and passionate 1st/2nd line Service Desk engineer to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Jasmine Brady for more information on / email your CV to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Your new company Establishedin the early 70s, the College is an inspected boarding/day school, with a reputation forquality and academic excellence. With anexpanding course portfolio and growing student body, we now require anenthusiastic, hard-working and experienced Senior IT Support Engineer to jointhe College IT team.Youwill support the IT Manager in ensuring the highest professional servicestandards are provided in the College in relation to all aspects IT support toboth students and staff and across all of its further and higher educationprovision. The Job Deploy, configure, secure,monitor and migrate Linux servers and services Configure, support and monitor the network Support Windows servers, including MSSQL, IIS and AD services Support Microsoft Office Suite, Microsoft Teams and Office 365 platform Support for Google Classroom and Adobe Creative Suite AD SAML SSO integration and deployment Instal and configure Windows and Mac computer systems, network equipment, printers and scanners Diagnose Hardware/software faults and solve technical problems either on the phone, using remote support software or face to face Ensure security updates are applied. Monitor and maintain computer systems and networks Set up new users' accounts and profiles, ensuring that they know how to log in and deal with password issues, inducting new staff and student users, as part of the on-boarding process Maintain records of software licenses Manage stocks of equipment, consumables and other supplies Identify internal training requirements Troubleshoot email delivery issues and work with service providers Plan and undertake scheduled maintenance upgrades Account administration for students and staff on all platforms Solving access problems Support students and staff with their own devices on site Maintain and troubleshoot classroom Audio Visual equipment Basic repairs and replacing parts on PCs and laptops: for example, power supplies/ batteries, fans, hard drives, RAM, etc. Obtaining replacement or specialist components, fixtures or fittings Deal with specialist consultants and developers as needed Any other ad hoc duties the role may reasonably require Person Specification We are looking for a technically minded candidate with 5+ yearsof experience in 2nd/3rd line IT and network support and systemsadministration, who has ideally attained a HE qualification in Computer Scienceor a technical field such as Engineering or Physics, or relevant industryexperience, and has good verbal and written communication skills. Required Skills and Experience of: Linux system administration preferably on Debian/Ubuntu: installing, securing,configuring and troubleshooting servers and services. Basic scripting skills (e.g. Bash) are expected. Configuring, securing, monitoring and supporting the network, dealing with connectivity issues. Computer hardware and software; PCs, laptops, servers, printers, scanners, mobile devices, networking equipment, Wi-Fi, structured cabling, projection and AV equipment, IP telephony, Windows and MacOS MySQL/MariaDB/MSSQL database maintenance: creating, dumping and restoring databases, using SQL to query and update data MS Office including Office 365 AD Administration on Windows Server in a hybrid Azure environment PowerShell scripting for AD, O365 and Exchange Online administration Awareness of IT security standards and practice Single Sign on (SSO) e.g. SAML integration on Azure AD/Entra DesirableSkills and Experience of: Managing mobile device management (MDM) for devices such as iPads Moodle platform upgrades, support and PHP tweaking Raspberry PI devices SMTP relay smart hosts Python scripting Web proxies such as Squid. Familiarity with SIP would be an advantage. Basic web skills (CSS) and graphics manipulation is an advantage. IP CCTV systems Server firmware and BIOS upgrades LDAP and Shibboleth authentication services, with Apache Tomcat running on Java The candidate will demonstrate good communication skills and be able to interactwith both technical and non-technical users. Dedicated to the delivery of excellent customer service, the role holder will have a flexible approach to work and the ability to problem-solve Work well under pressure with a logical approach to tasks Close attention to detail with an ability to see the bigger picture Excellent interpersonal skills and the ability to work in a team environment A proactive approach and the ability to be self-managing and innovative Excellent listening and questioning skills, combined with the ability to interact confidently with internal clients to establish what the problem is and explain the solution Good time management skills Flexibilitywith out of hours work is essential. The ideal candidate will have experiencegained within a similar position and be self-motivated with a friendly andhelpful personality and have good verbal and communication skills. Responsibleto the IT Manager, working hours are normally Monday to Friday 8.30am to 5.30pmwith occasional evening or Saturday shifts to conduct student inductions. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Your new company Establishedin the early 70s, the College is an inspected boarding/day school, with a reputation forquality and academic excellence. With anexpanding course portfolio and growing student body, we now require anenthusiastic, hard-working and experienced Senior IT Support Engineer to jointhe College IT team.Youwill support the IT Manager in ensuring the highest professional servicestandards are provided in the College in relation to all aspects IT support toboth students and staff and across all of its further and higher educationprovision. The Job Deploy, configure, secure,monitor and migrate Linux servers and services Configure, support and monitor the network Support Windows servers, including MSSQL, IIS and AD services Support Microsoft Office Suite, Microsoft Teams and Office 365 platform Support for Google Classroom and Adobe Creative Suite AD SAML SSO integration and deployment Instal and configure Windows and Mac computer systems, network equipment, printers and scanners Diagnose Hardware/software faults and solve technical problems either on the phone, using remote support software or face to face Ensure security updates are applied. Monitor and maintain computer systems and networks Set up new users' accounts and profiles, ensuring that they know how to log in and deal with password issues, inducting new staff and student users, as part of the on-boarding process Maintain records of software licenses Manage stocks of equipment, consumables and other supplies Identify internal training requirements Troubleshoot email delivery issues and work with service providers Plan and undertake scheduled maintenance upgrades Account administration for students and staff on all platforms Solving access problems Support students and staff with their own devices on site Maintain and troubleshoot classroom Audio Visual equipment Basic repairs and replacing parts on PCs and laptops: for example, power supplies/ batteries, fans, hard drives, RAM, etc. Obtaining replacement or specialist components, fixtures or fittings Deal with specialist consultants and developers as needed Any other ad hoc duties the role may reasonably require Person Specification We are looking for a technically minded candidate with 5+ yearsof experience in 2nd/3rd line IT and network support and systemsadministration, who has ideally attained a HE qualification in Computer Scienceor a technical field such as Engineering or Physics, or relevant industryexperience, and has good verbal and written communication skills. Required Skills and Experience of: Linux system administration preferably on Debian/Ubuntu: installing, securing,configuring and troubleshooting servers and services. Basic scripting skills (e.g. Bash) are expected. Configuring, securing, monitoring and supporting the network, dealing with connectivity issues. Computer hardware and software; PCs, laptops, servers, printers, scanners, mobile devices, networking equipment, Wi-Fi, structured cabling, projection and AV equipment, IP telephony, Windows and MacOS MySQL/MariaDB/MSSQL database maintenance: creating, dumping and restoring databases, using SQL to query and update data MS Office including Office 365 AD Administration on Windows Server in a hybrid Azure environment PowerShell scripting for AD, O365 and Exchange Online administration Awareness of IT security standards and practice Single Sign on (SSO) e.g. SAML integration on Azure AD/Entra DesirableSkills and Experience of: Managing mobile device management (MDM) for devices such as iPads Moodle platform upgrades, support and PHP tweaking Raspberry PI devices SMTP relay smart hosts Python scripting Web proxies such as Squid. Familiarity with SIP would be an advantage. Basic web skills (CSS) and graphics manipulation is an advantage. IP CCTV systems Server firmware and BIOS upgrades LDAP and Shibboleth authentication services, with Apache Tomcat running on Java The candidate will demonstrate good communication skills and be able to interactwith both technical and non-technical users. Dedicated to the delivery of excellent customer service, the role holder will have a flexible approach to work and the ability to problem-solve Work well under pressure with a logical approach to tasks Close attention to detail with an ability to see the bigger picture Excellent interpersonal skills and the ability to work in a team environment A proactive approach and the ability to be self-managing and innovative Excellent listening and questioning skills, combined with the ability to interact confidently with internal clients to establish what the problem is and explain the solution Good time management skills Flexibilitywith out of hours work is essential. The ideal candidate will have experiencegained within a similar position and be self-motivated with a friendly andhelpful personality and have good verbal and communication skills. Responsibleto the IT Manager, working hours are normally Monday to Friday 8.30am to 5.30pmwith occasional evening or Saturday shifts to conduct student inductions. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 1st Line IT Support Engineer to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking to grow your IT Support career in the future. The role is to provide mainly but mainly 1st Line support but also handling some 2nd Line queries, to a mix of national and international customers while providing an outstanding level of customer service. Working with a variety of technologies and platforms across different sized organisations. You will enjoy working closely with team members and external IT Engineers and will have the opportunity to demonstrate your already gained technical knowledge and ability while learning news skills and technologies as the role progresses. There is plenty of opportunity with this company to progress your career within IT Support. The role is currently office based, but there may be an opportunity if desired to become an IT Engineer and be field based. A driving license is preferred but not essential. Please note; this role is based in the office 5 days a week, Monday to Friday. It is essential candidates can commute to this location on a daily bases. Skills and Experience: Solid experience of 1st Line IT Technical Support Some experience of handling 2nd line queries is desirable Outstanding communication and customer service skills Ability to work independently within sometimes a high pressurised environment handling multiple tickets Enjoys working as part of a close team and building relationships with external customers High attention to detail and strong problem solver Full experience of the MS Suite MS Office 365, Windows 10/11/Active Directory Experience of working for an MSP or across multiple office sites is desirable but not essential Experience of working with network technologies (Firewalls, Switches and Routers, Wifi) Experience in Cloud Solutions Comfortable and experienced working with SLA s clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies (VMWare and Hyper V)
May 01, 2024
Full time
A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 1st Line IT Support Engineer to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking to grow your IT Support career in the future. The role is to provide mainly but mainly 1st Line support but also handling some 2nd Line queries, to a mix of national and international customers while providing an outstanding level of customer service. Working with a variety of technologies and platforms across different sized organisations. You will enjoy working closely with team members and external IT Engineers and will have the opportunity to demonstrate your already gained technical knowledge and ability while learning news skills and technologies as the role progresses. There is plenty of opportunity with this company to progress your career within IT Support. The role is currently office based, but there may be an opportunity if desired to become an IT Engineer and be field based. A driving license is preferred but not essential. Please note; this role is based in the office 5 days a week, Monday to Friday. It is essential candidates can commute to this location on a daily bases. Skills and Experience: Solid experience of 1st Line IT Technical Support Some experience of handling 2nd line queries is desirable Outstanding communication and customer service skills Ability to work independently within sometimes a high pressurised environment handling multiple tickets Enjoys working as part of a close team and building relationships with external customers High attention to detail and strong problem solver Full experience of the MS Suite MS Office 365, Windows 10/11/Active Directory Experience of working for an MSP or across multiple office sites is desirable but not essential Experience of working with network technologies (Firewalls, Switches and Routers, Wifi) Experience in Cloud Solutions Comfortable and experienced working with SLA s clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies (VMWare and Hyper V)
We are seeking a dedicated and driven 2nd Line Support professional to join our Technology team in the industrial / manufacturing industry. The successful candidate will have a solid grounding in IT support and a commitment to excellent customer service. Client Details Our client is a leading player in the industrial / manufacturing sector with a significant workforce. They focus on delivering high-quality products and services to a diverse range of clients. The company prides itself on its innovative approach to manufacturing and its commitment to using cutting-edge technology. Description 2nd Line Support Engineer - Sutton Coldfield Provide second level technical support to users, resolving issues and escalating where necessary. Monitor and maintain computer systems and networks. Perform troubleshooting to diagnose and resolve problems. Test and evaluate new technology. Ensure IT systems and software are kept up to date. Provide 1st and 2nd line support to the business through management of incidents and service requests raised through IT Service Desk. Ensure Service Desk tickets are resolved within target SLA and all Service Desk processes are followed. Provide remote and desk-side support to end users. Support both business and IT projects. Assist in ensuring IT systems and processes are secure and aligned with best practice. Profile 2nd Line Support Engineer - Sutton Coldfield A successful 2nd Line Support should have: A degree or equivalent qualification in a relevant field such as Computer Science or Information Technology. Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience. Working knowledge of Active Directory Users and Computers and of Azure, AD / Entra ID, security and Licence administration of Office 365 stack: Exchange, SharePoint, OneDrive and Teams. Able to deploy and configure desktop OS and Office Software. Networking knowledge, TCP/IP, Wi-Fi, switches and patching. Strong problem-solving skills and a logical mind. Knowledge of network management and data backup/recovery. Familiarity with various operating systems and platforms. Attention to detail and high levels of accuracy. Job Offer 2nd Line Support Engineer - Sutton Coldfield A competitive salary within the range of 24,000 - 30,000 per annum. Standard company benefits package. Opportunities for professional development and career progression within the industrial / manufacturing industry. Work in a supportive team environment. If you are a dedicated IT professional looking to take the next step in your career, we encourage you to apply today for this 2nd Line Support role.
May 01, 2024
Full time
We are seeking a dedicated and driven 2nd Line Support professional to join our Technology team in the industrial / manufacturing industry. The successful candidate will have a solid grounding in IT support and a commitment to excellent customer service. Client Details Our client is a leading player in the industrial / manufacturing sector with a significant workforce. They focus on delivering high-quality products and services to a diverse range of clients. The company prides itself on its innovative approach to manufacturing and its commitment to using cutting-edge technology. Description 2nd Line Support Engineer - Sutton Coldfield Provide second level technical support to users, resolving issues and escalating where necessary. Monitor and maintain computer systems and networks. Perform troubleshooting to diagnose and resolve problems. Test and evaluate new technology. Ensure IT systems and software are kept up to date. Provide 1st and 2nd line support to the business through management of incidents and service requests raised through IT Service Desk. Ensure Service Desk tickets are resolved within target SLA and all Service Desk processes are followed. Provide remote and desk-side support to end users. Support both business and IT projects. Assist in ensuring IT systems and processes are secure and aligned with best practice. Profile 2nd Line Support Engineer - Sutton Coldfield A successful 2nd Line Support should have: A degree or equivalent qualification in a relevant field such as Computer Science or Information Technology. Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience. Working knowledge of Active Directory Users and Computers and of Azure, AD / Entra ID, security and Licence administration of Office 365 stack: Exchange, SharePoint, OneDrive and Teams. Able to deploy and configure desktop OS and Office Software. Networking knowledge, TCP/IP, Wi-Fi, switches and patching. Strong problem-solving skills and a logical mind. Knowledge of network management and data backup/recovery. Familiarity with various operating systems and platforms. Attention to detail and high levels of accuracy. Job Offer 2nd Line Support Engineer - Sutton Coldfield A competitive salary within the range of 24,000 - 30,000 per annum. Standard company benefits package. Opportunities for professional development and career progression within the industrial / manufacturing industry. Work in a supportive team environment. If you are a dedicated IT professional looking to take the next step in your career, we encourage you to apply today for this 2nd Line Support role.
We are looking for a customer focused and experienced IT Solutions Engineer to support our long standing client based on-site in Yeovil, Somerset. The site benefits from: Easy access to travel links Free parking Subsidised employee rates at the on-site restaurant This is a full-time permanent position working 37.5 - hours a week, Monday - Friday. The successful candidate may also be required to support the out of hours on-call rota. Due to the nature of the client's work, the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. As an experienced IT Solutions Engineer you will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics for backup and storage solutions. As an IT Solutions Engineer you will be responsible for: Responding to users within set service level agreements (SLAs) Providing 3rd line technical support and assisting 1st/2nd line support resolution Meeting agreed build standards Explaining technical concepts and providing guidance to the Customer Assisting the 3rd line support team with projects and problem resolution Assisting the 3rd line support team with Microsoft Windows support where applicable We re looking for a person with demonstrable relevant experience managing Backup infrastructure and clients, along with the following skills: Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills Good organisational and project management skills Good diagnostic and troubleshooting skills Works to best practices where possible Ability to communicate technical information at all levels Desirable skills / qualifications: IBM Spectrum Protect and Protect Plus Veritas Netbackup Storage systems Hitachi, NetApp Microsoft Windows Server & infrastructure services training / certification This is an excellent opportunity to join us and as an employee, you will gain access to a large library of training courses and accreditations to help further your skills and development. As an FDS Employee you will benefit from: Flexible benefits including, private medial and health insurance, basic cover paid by employer Free eye test vouchers Company pension scheme Income protection after 6 months service should you be off work due to serious illness 23 days holiday rising by 1 day per year to max 25 Option to purchase / sell additional holiday Life insurance Employee Assistance Programme, free confidential advise covering a range of areas including mental health and financial support Apply now for consideration! By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed on our website.
May 01, 2024
Full time
We are looking for a customer focused and experienced IT Solutions Engineer to support our long standing client based on-site in Yeovil, Somerset. The site benefits from: Easy access to travel links Free parking Subsidised employee rates at the on-site restaurant This is a full-time permanent position working 37.5 - hours a week, Monday - Friday. The successful candidate may also be required to support the out of hours on-call rota. Due to the nature of the client's work, the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. As an experienced IT Solutions Engineer you will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics for backup and storage solutions. As an IT Solutions Engineer you will be responsible for: Responding to users within set service level agreements (SLAs) Providing 3rd line technical support and assisting 1st/2nd line support resolution Meeting agreed build standards Explaining technical concepts and providing guidance to the Customer Assisting the 3rd line support team with projects and problem resolution Assisting the 3rd line support team with Microsoft Windows support where applicable We re looking for a person with demonstrable relevant experience managing Backup infrastructure and clients, along with the following skills: Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills Good organisational and project management skills Good diagnostic and troubleshooting skills Works to best practices where possible Ability to communicate technical information at all levels Desirable skills / qualifications: IBM Spectrum Protect and Protect Plus Veritas Netbackup Storage systems Hitachi, NetApp Microsoft Windows Server & infrastructure services training / certification This is an excellent opportunity to join us and as an employee, you will gain access to a large library of training courses and accreditations to help further your skills and development. As an FDS Employee you will benefit from: Flexible benefits including, private medial and health insurance, basic cover paid by employer Free eye test vouchers Company pension scheme Income protection after 6 months service should you be off work due to serious illness 23 days holiday rising by 1 day per year to max 25 Option to purchase / sell additional holiday Life insurance Employee Assistance Programme, free confidential advise covering a range of areas including mental health and financial support Apply now for consideration! By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed on our website.
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: 1st Line Support Engineer Location: Redditch Salary: 22,000 - 26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude. My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at Jordan com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Role: 1st Line Support Engineer Location: Redditch Salary: 22,000 - 26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude. My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at Jordan com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: 2nd Line Support Engineer Location: Nottingham Salary: 28,000 - 35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Nottingham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Role: 2nd Line Support Engineer Location: Nottingham Salary: 28,000 - 35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Nottingham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
The IT Field Installation Engineer will be responsible for installing, maintaining and troubleshooting network infrastructure in our properties across London. This position also requires excellent problem-solving skills to rectify any system or hardware issues promptly and efficiently. Client Details IT field installation engineer - London This organisation is a large property company that manages a multitude of properties across the country. Committed to providing excellent service, they have a team of dedicated professionals who utilise the latest technology to ensure smooth operations. Description IT field installation engineer - London Installation of IT Hardware, Wi-fi & network infrastructure in various properties. Supporting Windows Hardware and software. Regular maintenance and troubleshooting of network systems. Prompt response to any system or hardware issues. Knowledge and ticketing systems. Regular reporting on system performance and maintenance activities. Close collaboration with the technology team to implement new IT projects. Ensuring all installations comply with industry standards. Training staff members on new technology systems. Keeping abreast of the latest developments in the property technology sector. Profile IT field installation engineer - London A successful IT Field Installation Engineer should have: Previous IT field engineering experience or a client facing 2nd line support engineering background. Experience providing Face to Face / Remote IT support. An academic qualification in Information Technology, Computer Science or a related field. A good understanding of network infrastructure and IT Hardware / systems installations. A full clean drivers License is required. Ability to troubleshoot and solve hardware and system issues. Excellent communication skills to train staff members. Interest in keeping updated with the latest technology. Experience of using Hand tools for IT installs. Job Offer IT field installation engineer - London A competitive salary range of 30000 - 36,000 per annum. A comprehensive benefits package (details provided upon application) 26 days holiday. The opportunity to work in a supportive and professional environment in London. The chance to be part of a team at the forefront of property technology. We encourage all suitable candidates who are excited about working in the property technology sector to apply for this IT Field Installation Engineer position in London.
May 01, 2024
Full time
The IT Field Installation Engineer will be responsible for installing, maintaining and troubleshooting network infrastructure in our properties across London. This position also requires excellent problem-solving skills to rectify any system or hardware issues promptly and efficiently. Client Details IT field installation engineer - London This organisation is a large property company that manages a multitude of properties across the country. Committed to providing excellent service, they have a team of dedicated professionals who utilise the latest technology to ensure smooth operations. Description IT field installation engineer - London Installation of IT Hardware, Wi-fi & network infrastructure in various properties. Supporting Windows Hardware and software. Regular maintenance and troubleshooting of network systems. Prompt response to any system or hardware issues. Knowledge and ticketing systems. Regular reporting on system performance and maintenance activities. Close collaboration with the technology team to implement new IT projects. Ensuring all installations comply with industry standards. Training staff members on new technology systems. Keeping abreast of the latest developments in the property technology sector. Profile IT field installation engineer - London A successful IT Field Installation Engineer should have: Previous IT field engineering experience or a client facing 2nd line support engineering background. Experience providing Face to Face / Remote IT support. An academic qualification in Information Technology, Computer Science or a related field. A good understanding of network infrastructure and IT Hardware / systems installations. A full clean drivers License is required. Ability to troubleshoot and solve hardware and system issues. Excellent communication skills to train staff members. Interest in keeping updated with the latest technology. Experience of using Hand tools for IT installs. Job Offer IT field installation engineer - London A competitive salary range of 30000 - 36,000 per annum. A comprehensive benefits package (details provided upon application) 26 days holiday. The opportunity to work in a supportive and professional environment in London. The chance to be part of a team at the forefront of property technology. We encourage all suitable candidates who are excited about working in the property technology sector to apply for this IT Field Installation Engineer position in London.
Elevation Recruitment Group
Huddersfield, Yorkshire
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield Site based - Monday Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
May 01, 2024
Full time
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield Site based - Monday Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
Senior IT Field Engineer Office based in Leeds- Supporting West Yorkshire region on a field basis Up to 40,000 base salary + company car (full UK driving license required) I'm working with a managed service provider in Leeds that are looking to expand their IT team due to a significant period of growth including onboarding of new clients and projects. For this role, you will be responsible for supporting these new clients, visiting their sites and supporting them on a 2nd and 3rd line basis. You will need to have strong networking and server experience to be considered for the role, tech stack to include: Active Directory Azure Office 365 Windows Server VMware/ Hyper V DNS / DHCP Veeam backups This is the perfect opportunity if you're looking to further expand on your skillset or get more hands on with projects such as server migrations and builds. The company believe in personal growth and development and encourage their staff to utilize the free certifications that they provide (completion of these also enables you to receive a salary increase of 1,000 per certification) as well as offering any promotional opportunities to internal staff first. If you would like to be considered, please apply now! A follow up call to discuss further details of the role will be scheduled to shortlisted candidates. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Senior IT Field Engineer Office based in Leeds- Supporting West Yorkshire region on a field basis Up to 40,000 base salary + company car (full UK driving license required) I'm working with a managed service provider in Leeds that are looking to expand their IT team due to a significant period of growth including onboarding of new clients and projects. For this role, you will be responsible for supporting these new clients, visiting their sites and supporting them on a 2nd and 3rd line basis. You will need to have strong networking and server experience to be considered for the role, tech stack to include: Active Directory Azure Office 365 Windows Server VMware/ Hyper V DNS / DHCP Veeam backups This is the perfect opportunity if you're looking to further expand on your skillset or get more hands on with projects such as server migrations and builds. The company believe in personal growth and development and encourage their staff to utilize the free certifications that they provide (completion of these also enables you to receive a salary increase of 1,000 per certification) as well as offering any promotional opportunities to internal staff first. If you would like to be considered, please apply now! A follow up call to discuss further details of the role will be scheduled to shortlisted candidates. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles . The Partner Engineering Team is a highly technical team working directly with strategic partners, developers and content creators to help build new integrations and experiences that leverage Snap's platform products like Camera Kit. We're looking for a strong iOS software engineer to join the Partner Engineering team at Snap Inc! What you'll do: Help manage technical relationships with development teams of our strategic partners and clients of Snap's platform products Create and manage the on-boarding process for new strategic clients, ensuring the best developer experience for their engineering teams as they integrate our software Field technical questions and investigate, research, debug and solve integration issues, interacting with customers and internal engineers as needed Help strategic clients design and architect their integrations - providing 1:1 technical and product feedback to partner product and engineering executives Enhance, expand, and help write documentation and resource materials, including sample apps and code examples Collect feedback and feature requests and help prioritize features internally - be the voice of external developers internally Track developer experience metrics and keep internal stakeholders updated Evangelize our platform products to the world Help pitch our platform products at conferences, hackathons, developer meetups etc. Knowledge, Skills & Abilities: Experience building and maintaining full stack applications that use APIs and SDKs Excellent problem solving, debugging, and QA Ability to communicate and explain complex concepts to existing and potential partners and community members Willingness to travel occasionally Minimum Qualifications: BS/BA in a technical field such as computer science or equivalent years of experience Experience in developing mobile applications for the iOS environment Preferred Qualifications: Advanced degree in a related technical field Image processing, camera pipelines, or AR Understanding of product release cycles and maintaining production software Developing software systems of medium-to-large scope and complexity "Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week. At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don't be shy and contact us at . Our Benefits: Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success! A Decade of Snap : Learn about our origin story, values, mission, culture of innovation, and more. CitizenSnap : In our third annual CitizenSnap Report, we demonstrate progress towards our environmental, social, and governance (ESG) goals, and we lay out our plans looking forward. The DEI Innovation Summit : Watch highlights from the 2nd annual DEI Innovation Summit, which brings together thought leaders and DEI experts for a day of courageous conversations to enable bold action. Snap News : Stay up to date on the latest and greatest product and innovation news at Snap
May 01, 2024
Full time
Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles . The Partner Engineering Team is a highly technical team working directly with strategic partners, developers and content creators to help build new integrations and experiences that leverage Snap's platform products like Camera Kit. We're looking for a strong iOS software engineer to join the Partner Engineering team at Snap Inc! What you'll do: Help manage technical relationships with development teams of our strategic partners and clients of Snap's platform products Create and manage the on-boarding process for new strategic clients, ensuring the best developer experience for their engineering teams as they integrate our software Field technical questions and investigate, research, debug and solve integration issues, interacting with customers and internal engineers as needed Help strategic clients design and architect their integrations - providing 1:1 technical and product feedback to partner product and engineering executives Enhance, expand, and help write documentation and resource materials, including sample apps and code examples Collect feedback and feature requests and help prioritize features internally - be the voice of external developers internally Track developer experience metrics and keep internal stakeholders updated Evangelize our platform products to the world Help pitch our platform products at conferences, hackathons, developer meetups etc. Knowledge, Skills & Abilities: Experience building and maintaining full stack applications that use APIs and SDKs Excellent problem solving, debugging, and QA Ability to communicate and explain complex concepts to existing and potential partners and community members Willingness to travel occasionally Minimum Qualifications: BS/BA in a technical field such as computer science or equivalent years of experience Experience in developing mobile applications for the iOS environment Preferred Qualifications: Advanced degree in a related technical field Image processing, camera pipelines, or AR Understanding of product release cycles and maintaining production software Developing software systems of medium-to-large scope and complexity "Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week. At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don't be shy and contact us at . Our Benefits: Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success! A Decade of Snap : Learn about our origin story, values, mission, culture of innovation, and more. CitizenSnap : In our third annual CitizenSnap Report, we demonstrate progress towards our environmental, social, and governance (ESG) goals, and we lay out our plans looking forward. The DEI Innovation Summit : Watch highlights from the 2nd annual DEI Innovation Summit, which brings together thought leaders and DEI experts for a day of courageous conversations to enable bold action. Snap News : Stay up to date on the latest and greatest product and innovation news at Snap
Hott Source Limited
Newcastle Upon Tyne, Tyne And Wear
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Newcastle Upon Tyne, United Kingdom Salary : £25,000 - £30,000 + Excellent BenefitsA long-standing (20+ years) IT Solutions and Service Provider has an exciting new opportunity for a 2nd Line Engineer to join them in Newcastle, supporting the infrastructure of high-profile customers. This business partners with leading tech vendors including Microsoft, VMware, Cisco, and many more. They add to their customer base year upon year leading them to where they are today, one of the UK's best rated MSPs with an extensive list of clients in the local area and further afield.Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, migrating workloads to the Cloud, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (Microsoft Azure) who can maintain their clients' IT systems and services, managing tickets and requests. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent customer service skills (MSP experience desirable) Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Company pool cars Weekly team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
May 01, 2024
Full time
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Newcastle Upon Tyne, United Kingdom Salary : £25,000 - £30,000 + Excellent BenefitsA long-standing (20+ years) IT Solutions and Service Provider has an exciting new opportunity for a 2nd Line Engineer to join them in Newcastle, supporting the infrastructure of high-profile customers. This business partners with leading tech vendors including Microsoft, VMware, Cisco, and many more. They add to their customer base year upon year leading them to where they are today, one of the UK's best rated MSPs with an extensive list of clients in the local area and further afield.Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, migrating workloads to the Cloud, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (Microsoft Azure) who can maintain their clients' IT systems and services, managing tickets and requests. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent customer service skills (MSP experience desirable) Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Company pool cars Weekly team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Hemel Hempstead, United Kingdom Salary : £32,000 - £36,000 + Excellent BenefitsAn education focused IT Solutions and Service Provider has an exciting new opportunity for a 2nd Line Engineer to join them in Hemel Hempstead, supporting the infrastructure of high-profile customers. This business partners with leading tech vendors including Microsoft, VMware, Cisco, and many more. They add to their customer base year upon year leading them to where they are today, one of the UK's best rated MSPs with an extensive list of clients in the local area and further afield.Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, migrating workloads to the Cloud, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (Microsoft Azure) who can maintain their clients' IT systems and services, managing tickets and requests. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent customer service skills (MSP experience desirable) Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Company pool cars Weekly team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
May 01, 2024
Full time
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Hemel Hempstead, United Kingdom Salary : £32,000 - £36,000 + Excellent BenefitsAn education focused IT Solutions and Service Provider has an exciting new opportunity for a 2nd Line Engineer to join them in Hemel Hempstead, supporting the infrastructure of high-profile customers. This business partners with leading tech vendors including Microsoft, VMware, Cisco, and many more. They add to their customer base year upon year leading them to where they are today, one of the UK's best rated MSPs with an extensive list of clients in the local area and further afield.Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, migrating workloads to the Cloud, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (Microsoft Azure) who can maintain their clients' IT systems and services, managing tickets and requests. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent customer service skills (MSP experience desirable) Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Company pool cars Weekly team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
IT Support Engineer - User Support, Desktop Support, 2nd Line, Technical Support Our leading global law firm are looking to recruit an IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) on a permanent basis to build a strong relationship with the Partners, Associates and Business Services personnel. In providing this support the IT Support Engineer will work collaboratively with, and be able to call upon the resources of, the various wider IT functions including Infrastructure, InfoSec, Desktop Team, Applications, and others. These wider IT functions are based in London and other European locations. A key part of the role will be to maintain a first-class service, providing technical support, and fostering effective communication among the global IT teams. The key responsibilities for this IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) are: Providing 1st and 2nd line support to all staff as required Dealing with requests as they come in through ServiceNow Imaging laptops to firm standard Responsible for onboarding new joiners and giving inductions Support AV within the Firm (Webex, MS Teams and Zoom) Assisting with servers and comms room equipment Asset tagging equipment and keeping records Keeping records of warranties and support contracts across London and Frankfurt Maintenance of Iphone and Ipads Maintenance of Home office systems Maintenance of appropriate stock levels of IS consumables Maintenance of IS equipment inventory Workstation maintenance, including configuration to the prevailing agreed standard, i.e. network connections for all software, e-Mail and internet and printing Laptop configuration and maintenance (dealing with security issues and setting up appropriate users profiles, etc.) Printer maintenance Dealing with some aspects of network support (e.g. adding, changing and/or deleting users from the Firm's network, as needed) Monitoring the LAN/WAN (basic diagnostics) Hardware maintenance and documentation To be considered for this IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) you must match this criteria: Bachelor's degree in information technology, Computer Science, a related field or equivalent experience. Proven experience as an IT Support Engineer or in a similar role. Strong knowledge of desktop operating systems, hardware, and software applications. Experience with ITIL framework is an advantage. Excellent communication and business partnership skills. Ability to work independently and collaboratively in a team environment. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable.
May 01, 2024
Full time
IT Support Engineer - User Support, Desktop Support, 2nd Line, Technical Support Our leading global law firm are looking to recruit an IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) on a permanent basis to build a strong relationship with the Partners, Associates and Business Services personnel. In providing this support the IT Support Engineer will work collaboratively with, and be able to call upon the resources of, the various wider IT functions including Infrastructure, InfoSec, Desktop Team, Applications, and others. These wider IT functions are based in London and other European locations. A key part of the role will be to maintain a first-class service, providing technical support, and fostering effective communication among the global IT teams. The key responsibilities for this IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) are: Providing 1st and 2nd line support to all staff as required Dealing with requests as they come in through ServiceNow Imaging laptops to firm standard Responsible for onboarding new joiners and giving inductions Support AV within the Firm (Webex, MS Teams and Zoom) Assisting with servers and comms room equipment Asset tagging equipment and keeping records Keeping records of warranties and support contracts across London and Frankfurt Maintenance of Iphone and Ipads Maintenance of Home office systems Maintenance of appropriate stock levels of IS consumables Maintenance of IS equipment inventory Workstation maintenance, including configuration to the prevailing agreed standard, i.e. network connections for all software, e-Mail and internet and printing Laptop configuration and maintenance (dealing with security issues and setting up appropriate users profiles, etc.) Printer maintenance Dealing with some aspects of network support (e.g. adding, changing and/or deleting users from the Firm's network, as needed) Monitoring the LAN/WAN (basic diagnostics) Hardware maintenance and documentation To be considered for this IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) you must match this criteria: Bachelor's degree in information technology, Computer Science, a related field or equivalent experience. Proven experience as an IT Support Engineer or in a similar role. Strong knowledge of desktop operating systems, hardware, and software applications. Experience with ITIL framework is an advantage. Excellent communication and business partnership skills. Ability to work independently and collaboratively in a team environment. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable.
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line Service Desk Engineer Epsom, KT17 4NL £35,000 - £40,000 per annum Perm/Full-time A hugely successful and highly regarded organisation within the financial services sector is looking for a 2nd Line Service Desk Engineer to join their busy team. Along with a salary of up to £40,000 per annum, you will receive a fantastic range of benefits including a generous pension, private healthcare, personal development training, rising holiday and lots more. The organisation is going through a period of growth currently following a big investment in IT, therefore it's a great time to join them. You will be providing first response and analysis on incidents and follow through to resolution. This role would suit an experienced 2nd Line Engineer with experience of working in a structured service desk environment, who is looking to progress their career in a fantastic working environment. As 2nd Line Service Desk Engineer your responsibilities will include: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process We are looking for a 2nd Line Service Desk Engineer who has the following skills and experience: Minimum 3 years previous experience in 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Good experience with Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably). Azure knowledge preferred. Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level This is a fantastic opportunity to play a key role in a growing team within a very well established (100 years+) FS institution who can offer great career progression. To apply for this role as 2nd Line Service Desk Engineer, please click apply online and upload an updated copy of your CV.
May 01, 2024
Full time
2nd Line Service Desk Engineer Epsom, KT17 4NL £35,000 - £40,000 per annum Perm/Full-time A hugely successful and highly regarded organisation within the financial services sector is looking for a 2nd Line Service Desk Engineer to join their busy team. Along with a salary of up to £40,000 per annum, you will receive a fantastic range of benefits including a generous pension, private healthcare, personal development training, rising holiday and lots more. The organisation is going through a period of growth currently following a big investment in IT, therefore it's a great time to join them. You will be providing first response and analysis on incidents and follow through to resolution. This role would suit an experienced 2nd Line Engineer with experience of working in a structured service desk environment, who is looking to progress their career in a fantastic working environment. As 2nd Line Service Desk Engineer your responsibilities will include: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process We are looking for a 2nd Line Service Desk Engineer who has the following skills and experience: Minimum 3 years previous experience in 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Good experience with Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably). Azure knowledge preferred. Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level This is a fantastic opportunity to play a key role in a growing team within a very well established (100 years+) FS institution who can offer great career progression. To apply for this role as 2nd Line Service Desk Engineer, please click apply online and upload an updated copy of your CV.
In Technology Group Limited
Nottingham, Nottinghamshire
Role: 2nd Line Support Engineer Location: Nottingham Salary: £28,000 - £35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Nottingham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on / to discuss in further detail. Alternatively, send your CV directly to me at This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Role: 2nd Line Support Engineer Location: Nottingham Salary: £28,000 - £35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Nottingham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on / to discuss in further detail. Alternatively, send your CV directly to me at This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
In Technology Group Limited
Redditch, Worcestershire
Role: 1st Line Support Engineer Location: Redditch Salary: £22,000 - £26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude. My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Jordan com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Role: 1st Line Support Engineer Location: Redditch Salary: £22,000 - £26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude. My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Jordan com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
But I'm a really good 2nd line engineer - can't I try and fix these 3rd line issues? But I want to progress! What you need is a company willing . No, urging! you to do more, learn more, and to progress your career. This Whiteley based IT Service Provider has proven experience in developing its staff, paying for and giving time to staff to complete certifications and offering career progression into new roles across the business. They'll work with you to improve your experience and give you exposure to work on delivery IT projects for their customers. 3rd Line IT Support Engineer £34,000 - £40,000 basic Whiteley Office Your New Challenge As an experienced 2nd line / 3rd line support engineer, you will be one of the most senior engineers on the busy service desk, providing IT support and ad hoc project delivery both remotely and onsite to their valued clients. This is a fantastic opportunity for an established 2nd line / 3rd line support engineer, to be given the platform needed to progress your career and get more involved in project delivery. You'll be supporting and delivering a range of IT solutions to a range of clients across Office 365, Azure, Intune, SharePoint, Windows Server, Hyper-V/VMWare, and networking technologies. The Business: With over 15 years under their belt, these guys know what they are doing and are experts within their fields. This growing IT Managed Service Provider isn't slowing down anytime soon. As they become more established, and well known across the South Coast, the business continues to grow, opening the door to many more internal opportunities. Internal progression is key to the business, so as it continues to grow, and their client base expands, the doors are opened to a range of career progression opportunities, and naturally salary increases. If you are a social butterfly, who loves to work as a team, and enjoy the occasional office banter, then this role is for you. You'll enjoy coming into the office every day, with convenient on-site parking, and a modern office, to help you rewind at lunch and after a long busy day in the office. About You: First and foremost, you should be an experienced 2nd line / 3rd line support engineer (or a blend of the two!), ideally from an MSP background. You should have some experience supporting Microsoft Technologies: Microsoft 365 & Office 365 Azure AD, Intune, SharePoint Windows 7 -10 Server 2008 - 2016 AD HyperV / VMware Networking - routing, switching, DNS, DHCP Desktop technologies Don't worry if you don't tick all the boxes, full training and support will be provided to help with along your journey. What next? For an informal chat, please call Kate Amos on 07596 _ 233 _ 048 or email kate com. Don't worry if your CV isn't up to date, we can deal with that later. Alternatively, if you do have an up to date CV, please click apply and I will look forward to reviewing your application.
May 01, 2024
Full time
But I'm a really good 2nd line engineer - can't I try and fix these 3rd line issues? But I want to progress! What you need is a company willing . No, urging! you to do more, learn more, and to progress your career. This Whiteley based IT Service Provider has proven experience in developing its staff, paying for and giving time to staff to complete certifications and offering career progression into new roles across the business. They'll work with you to improve your experience and give you exposure to work on delivery IT projects for their customers. 3rd Line IT Support Engineer £34,000 - £40,000 basic Whiteley Office Your New Challenge As an experienced 2nd line / 3rd line support engineer, you will be one of the most senior engineers on the busy service desk, providing IT support and ad hoc project delivery both remotely and onsite to their valued clients. This is a fantastic opportunity for an established 2nd line / 3rd line support engineer, to be given the platform needed to progress your career and get more involved in project delivery. You'll be supporting and delivering a range of IT solutions to a range of clients across Office 365, Azure, Intune, SharePoint, Windows Server, Hyper-V/VMWare, and networking technologies. The Business: With over 15 years under their belt, these guys know what they are doing and are experts within their fields. This growing IT Managed Service Provider isn't slowing down anytime soon. As they become more established, and well known across the South Coast, the business continues to grow, opening the door to many more internal opportunities. Internal progression is key to the business, so as it continues to grow, and their client base expands, the doors are opened to a range of career progression opportunities, and naturally salary increases. If you are a social butterfly, who loves to work as a team, and enjoy the occasional office banter, then this role is for you. You'll enjoy coming into the office every day, with convenient on-site parking, and a modern office, to help you rewind at lunch and after a long busy day in the office. About You: First and foremost, you should be an experienced 2nd line / 3rd line support engineer (or a blend of the two!), ideally from an MSP background. You should have some experience supporting Microsoft Technologies: Microsoft 365 & Office 365 Azure AD, Intune, SharePoint Windows 7 -10 Server 2008 - 2016 AD HyperV / VMware Networking - routing, switching, DNS, DHCP Desktop technologies Don't worry if you don't tick all the boxes, full training and support will be provided to help with along your journey. What next? For an informal chat, please call Kate Amos on 07596 _ 233 _ 048 or email kate com. Don't worry if your CV isn't up to date, we can deal with that later. Alternatively, if you do have an up to date CV, please click apply and I will look forward to reviewing your application.