Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. Crisis24's Crisis & Security Consulting (CSC) division, specifically the All-Hazards Response team, is on the lookout for a Senior Consultant. This role is ideally suited for candidates based in the UK or in mainland Europe. As a part of our dynamic and agile Response Group, the successful applicant will have the chance to enhance their skill set and knowledge, enabling them to contribute across various teams within the organization. Candidates should possess comprehensive experience in crisis management at both tactical and strategic levels and have a wide-ranging understanding of different industries. The position involves readiness to deploy globally at short notice, often in challenging situations, requiring confidence and the ability to provide immediate support and guidance to high-level / C-Suite stakeholders. What You Will Work On Summary You will deliver All Hazards Response services, providing expert advice and guidance to clients facing crises, from threats and violence to political and cyber-related issues. This role entails global deployment, often without prior notice, creating documentation in line with CSC's methodologies, conducting sensitive investigations, and potentially training as a subject matter expert for example as a crisis communications consultant. You will also support the development of junior team members and collaborate with the global consulting team on service delivery, maintaining accurate records across platforms such as Salesforce. Specifics Provide advice and guidance to clients in response to case activations on the following peril types: Active Assailant / Workplace Violence; Political Violence & Terrorism; Cyber Extortion; and Any other crisis-level event in which All-Hazard Response are engaged. Deployment globally in support of any new case activation, often with no notice. Produce all relevant documentation in support of assigned response cases, in line with CSC's doctrine and methodology. Coordinate and conduct sensitive investigational support to clients. Train as a Crisis Communications consultant. Support the development of more junior team members and work in cooperation with the wider global consulting team on all other aspects of consulting services delivery. Keep Salesforce and any other platforms used by Crisis24 up to date and accurate in relation to relevant accounts and proposals. Obtain the skill set and knowledge to actively respond as a Special Risks Response Consultant when required. Support to Insurance Partners Deliver onboarding briefings to new policy holders. Provide capability briefings in support of marketing the wider insurance policies. Assist in the delivery of update reports to insurance underwriters during ongoing cases. Generation of new response retainers, providing services to insurance partners or private clients. Direct engagement contracts for new response cases when insurance options are not present. Assist wider CSC team members in any business development briefings and activity when required. Support the implementation of a business development plan for the region. Scope, price, manage and/or oversee the development of client proposals and responses to RFPs. Represent CSC, Crisis24 and GardaWorld in client pitches/senior-level presentations/in-person meetings. Duty officer Following training, there may be a requirement to join the Duty Officer roster for All-Hazards Response activations. Account management Client liaison and account/client relationship management of new and existing consulting clients. Other Support the wider Crisis24 and GardaWorld business as required. Who You Will Work With Under the guidance of the Associate Director for All Hazards Response, you will collaborate on a variety of response cases and projects. These initiatives are diverse in terms of geography, industry, and complexity, necessitating effective management of pressures. You will be an integral part of both the Response Group and the wider CSC team, frequently assisting other teams within Crisis24 and GardaWorld. Owing to the sensitive nature of the case activity, All Hazards personnel are often visible to the highest levels of leadership within Crisis24 and GardaWorld. What You Will Bring Summary Candidates should have at least 10 years of experience in Crisis Management, preferably within a corporate or consulting environment, and a solid background in Security Risk and Crisis Management. You should be knowledgeable about crisis response processes, the specialist insurance market, and have a track record of developing new business opportunities. The role demands extensive global travel, often to high-risk areas, and requires strong analytical, problem-solving, and communication skills. Candidates must be adaptable, motivated to work irregular hours, and committed to continuous professional development. Specifics 10+ years of experience in Crisis Management, preferably in a corporate and/or consulting setting. Strong working knowledge of Security Risk and Crisis Management. In-depth knowledge and experience of crisis response processes. An understanding of specialist insurance markets. Demonstrable commercial experience developing new business opportunities. Extensive travel experience globally, including in high-threat/hostile environments. Strong analytical and problem-solving skills; a creative thinker who can apply initiative and create solutions to solve clients' problems. Ability to manage multiple cases simultaneously with strong attention to detail. Personable and able to communicate effectively at all levels with team members and clients, with the gravitas to influence at a very senior level, including verbal communications and presentations skills. Able to relate well to others with confidence and empathy, build trust and be calm and resourceful during difficult and emotive situations. The flexibility and motivation to work irregular hours and maintain quality delivery. Invested in development; maintains a high level of industry knowledge and awareness of geopolitical and security/crisis management issues and trends. The annual leave year runs from 1 January to 31 December. Your paid annual leave entitlement will be 25 days per annum (pro rata for part time hours). Group Life Insurance effective upon commencement of employment. Death in Service pays out at 4x base salary. Employee Assistance Program effective upon commencement of employment. Full details will be provided after joining the company. A Discretionary Bonus Scheme, effective in the year following your employment, and based on company performance in the previous fiscal year. Group Pension Scheme, to which you will be automatically enrolled from the beginning of the third month following start date: We will match your contributions up to 5%. The minimum contribution you can make to the scheme is 4%. You will be entitled to opt out should you wish. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
Apr 19, 2024
Full time
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. Crisis24's Crisis & Security Consulting (CSC) division, specifically the All-Hazards Response team, is on the lookout for a Senior Consultant. This role is ideally suited for candidates based in the UK or in mainland Europe. As a part of our dynamic and agile Response Group, the successful applicant will have the chance to enhance their skill set and knowledge, enabling them to contribute across various teams within the organization. Candidates should possess comprehensive experience in crisis management at both tactical and strategic levels and have a wide-ranging understanding of different industries. The position involves readiness to deploy globally at short notice, often in challenging situations, requiring confidence and the ability to provide immediate support and guidance to high-level / C-Suite stakeholders. What You Will Work On Summary You will deliver All Hazards Response services, providing expert advice and guidance to clients facing crises, from threats and violence to political and cyber-related issues. This role entails global deployment, often without prior notice, creating documentation in line with CSC's methodologies, conducting sensitive investigations, and potentially training as a subject matter expert for example as a crisis communications consultant. You will also support the development of junior team members and collaborate with the global consulting team on service delivery, maintaining accurate records across platforms such as Salesforce. Specifics Provide advice and guidance to clients in response to case activations on the following peril types: Active Assailant / Workplace Violence; Political Violence & Terrorism; Cyber Extortion; and Any other crisis-level event in which All-Hazard Response are engaged. Deployment globally in support of any new case activation, often with no notice. Produce all relevant documentation in support of assigned response cases, in line with CSC's doctrine and methodology. Coordinate and conduct sensitive investigational support to clients. Train as a Crisis Communications consultant. Support the development of more junior team members and work in cooperation with the wider global consulting team on all other aspects of consulting services delivery. Keep Salesforce and any other platforms used by Crisis24 up to date and accurate in relation to relevant accounts and proposals. Obtain the skill set and knowledge to actively respond as a Special Risks Response Consultant when required. Support to Insurance Partners Deliver onboarding briefings to new policy holders. Provide capability briefings in support of marketing the wider insurance policies. Assist in the delivery of update reports to insurance underwriters during ongoing cases. Generation of new response retainers, providing services to insurance partners or private clients. Direct engagement contracts for new response cases when insurance options are not present. Assist wider CSC team members in any business development briefings and activity when required. Support the implementation of a business development plan for the region. Scope, price, manage and/or oversee the development of client proposals and responses to RFPs. Represent CSC, Crisis24 and GardaWorld in client pitches/senior-level presentations/in-person meetings. Duty officer Following training, there may be a requirement to join the Duty Officer roster for All-Hazards Response activations. Account management Client liaison and account/client relationship management of new and existing consulting clients. Other Support the wider Crisis24 and GardaWorld business as required. Who You Will Work With Under the guidance of the Associate Director for All Hazards Response, you will collaborate on a variety of response cases and projects. These initiatives are diverse in terms of geography, industry, and complexity, necessitating effective management of pressures. You will be an integral part of both the Response Group and the wider CSC team, frequently assisting other teams within Crisis24 and GardaWorld. Owing to the sensitive nature of the case activity, All Hazards personnel are often visible to the highest levels of leadership within Crisis24 and GardaWorld. What You Will Bring Summary Candidates should have at least 10 years of experience in Crisis Management, preferably within a corporate or consulting environment, and a solid background in Security Risk and Crisis Management. You should be knowledgeable about crisis response processes, the specialist insurance market, and have a track record of developing new business opportunities. The role demands extensive global travel, often to high-risk areas, and requires strong analytical, problem-solving, and communication skills. Candidates must be adaptable, motivated to work irregular hours, and committed to continuous professional development. Specifics 10+ years of experience in Crisis Management, preferably in a corporate and/or consulting setting. Strong working knowledge of Security Risk and Crisis Management. In-depth knowledge and experience of crisis response processes. An understanding of specialist insurance markets. Demonstrable commercial experience developing new business opportunities. Extensive travel experience globally, including in high-threat/hostile environments. Strong analytical and problem-solving skills; a creative thinker who can apply initiative and create solutions to solve clients' problems. Ability to manage multiple cases simultaneously with strong attention to detail. Personable and able to communicate effectively at all levels with team members and clients, with the gravitas to influence at a very senior level, including verbal communications and presentations skills. Able to relate well to others with confidence and empathy, build trust and be calm and resourceful during difficult and emotive situations. The flexibility and motivation to work irregular hours and maintain quality delivery. Invested in development; maintains a high level of industry knowledge and awareness of geopolitical and security/crisis management issues and trends. The annual leave year runs from 1 January to 31 December. Your paid annual leave entitlement will be 25 days per annum (pro rata for part time hours). Group Life Insurance effective upon commencement of employment. Death in Service pays out at 4x base salary. Employee Assistance Program effective upon commencement of employment. Full details will be provided after joining the company. A Discretionary Bonus Scheme, effective in the year following your employment, and based on company performance in the previous fiscal year. Group Pension Scheme, to which you will be automatically enrolled from the beginning of the third month following start date: We will match your contributions up to 5%. The minimum contribution you can make to the scheme is 4%. You will be entitled to opt out should you wish. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
Technical Consultant - Microsoft Cloud SecurityRemote - UK55-65k Package + Great Benefits Our globally recognised consultancy client specialises in software licensing and transformational infrastructure solutions. This fantastic company has grown enormously across the board, doubling in size over the last few years. To meet expectations, they now have an immediate and exciting opening for a Technical Consultant to be based Remotely in the UK. Technical Consultant rewards: Competitive salary ranging from 55-65k per annum Flexible remote working Regular monthly gatherings Access to cutting-edge technology Opportunities for career advancement Technical Consultant responsibilities: Executing technical deliverables for customer projects Leading the implementation of related solutions Assisting scoping and design workshops to understand customer challenges and propose solutions that meet requirements Writing post-delivery documents and statement of works Working closely with project management teams, ensuring project milestones and deadlines are met Deliver exceptional customer satisfaction and quality of work Diagnosing and fixing technical challenges Technical Consultant skills, traits, and experience: Technical Consultant/Internal Technical Specialist/Senior Support Analyst/Engineer SC-4200, SC300 preferred MS-500, AZ500 preferred Defender Sentinel Entra ID - Identity, AM & Security Project focused Troubleshooting Excellent communications skills Customer focused Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing, and IT recruitment services to the technology community throughout the UK, Europe, North America, and Australia.
Apr 19, 2024
Full time
Technical Consultant - Microsoft Cloud SecurityRemote - UK55-65k Package + Great Benefits Our globally recognised consultancy client specialises in software licensing and transformational infrastructure solutions. This fantastic company has grown enormously across the board, doubling in size over the last few years. To meet expectations, they now have an immediate and exciting opening for a Technical Consultant to be based Remotely in the UK. Technical Consultant rewards: Competitive salary ranging from 55-65k per annum Flexible remote working Regular monthly gatherings Access to cutting-edge technology Opportunities for career advancement Technical Consultant responsibilities: Executing technical deliverables for customer projects Leading the implementation of related solutions Assisting scoping and design workshops to understand customer challenges and propose solutions that meet requirements Writing post-delivery documents and statement of works Working closely with project management teams, ensuring project milestones and deadlines are met Deliver exceptional customer satisfaction and quality of work Diagnosing and fixing technical challenges Technical Consultant skills, traits, and experience: Technical Consultant/Internal Technical Specialist/Senior Support Analyst/Engineer SC-4200, SC300 preferred MS-500, AZ500 preferred Defender Sentinel Entra ID - Identity, AM & Security Project focused Troubleshooting Excellent communications skills Customer focused Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing, and IT recruitment services to the technology community throughout the UK, Europe, North America, and Australia.
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Apr 19, 2024
Full time
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Apr 19, 2024
Full time
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
IT Infrastructure Engineer My client, a Manufacturing company are looking for an experienced Infrastructure Engineer to join their team and maintain the companies IT Infrastructure responsible for over 200 users! Whilst keeping on top of the Servers, Networks, Desktops and Telephones you will lead the way for future IT implementations and change. Role: IT Infrastructure Engineer Salary: up to £45,000 Location : Wellingborough Key Responsibilities: Leading incidents and requests to resolution. Plan and perform the design and installation of a brand-new ERP System. Monitor network performance and troubleshoot support, installations, deployment for servers, networks, desktop and telephony infrastructure. Conducting regular security audits and implementing robust measures to safeguard my clients data and systems against cyber threats. Manage and maintain my clients server infrastructure to provide optimal performance and uptime within applications. Technologies: Windows Server Windows OS Azure Intune Veeam VMWare Hyper V If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Apr 18, 2024
Full time
IT Infrastructure Engineer My client, a Manufacturing company are looking for an experienced Infrastructure Engineer to join their team and maintain the companies IT Infrastructure responsible for over 200 users! Whilst keeping on top of the Servers, Networks, Desktops and Telephones you will lead the way for future IT implementations and change. Role: IT Infrastructure Engineer Salary: up to £45,000 Location : Wellingborough Key Responsibilities: Leading incidents and requests to resolution. Plan and perform the design and installation of a brand-new ERP System. Monitor network performance and troubleshoot support, installations, deployment for servers, networks, desktop and telephony infrastructure. Conducting regular security audits and implementing robust measures to safeguard my clients data and systems against cyber threats. Manage and maintain my clients server infrastructure to provide optimal performance and uptime within applications. Technologies: Windows Server Windows OS Azure Intune Veeam VMWare Hyper V If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Fantastic opportunity for a senior applications analyst to join a leading organisation based in Birmingham on a 2 year fixed term contract. Paying up to £54,000 base + 40 days annual leave and a 14.5% pension. Hybrid working. Role Summary The primary responsibility of the Lead Application Analyst is to provide Application Management and Support for the business systems. As Service Owner for one or more services will be responsible for excellent customer service, consistently meeting service levels and key performance indicators as agreed with our customers. Main Duties Service Level Management Ensure that service delivery meets agreed service levels, negotiating service level requirements with customers, diagnosing service problems and implementing improvements to the service. Creates and maintains a catalogue of available services. Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency. Owns the transition process, develops the organisation's approach and defines the acceptance criteria for service transition. The postholder will actively engage with project managers to ensure quality outputs within the agreed acceptance criteria. Manage application enhancements designed to improve business performance, maintain all associated documentation, investigates issues, and provides advice on application security, licensing, upgrades, backups, and disaster recovery needs. Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Coordinate the implementation of agreed remedies and preventative measures and analyse patterns and trends to prevent future incidents.
Apr 18, 2024
Contractor
Fantastic opportunity for a senior applications analyst to join a leading organisation based in Birmingham on a 2 year fixed term contract. Paying up to £54,000 base + 40 days annual leave and a 14.5% pension. Hybrid working. Role Summary The primary responsibility of the Lead Application Analyst is to provide Application Management and Support for the business systems. As Service Owner for one or more services will be responsible for excellent customer service, consistently meeting service levels and key performance indicators as agreed with our customers. Main Duties Service Level Management Ensure that service delivery meets agreed service levels, negotiating service level requirements with customers, diagnosing service problems and implementing improvements to the service. Creates and maintains a catalogue of available services. Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency. Owns the transition process, develops the organisation's approach and defines the acceptance criteria for service transition. The postholder will actively engage with project managers to ensure quality outputs within the agreed acceptance criteria. Manage application enhancements designed to improve business performance, maintain all associated documentation, investigates issues, and provides advice on application security, licensing, upgrades, backups, and disaster recovery needs. Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Coordinate the implementation of agreed remedies and preventative measures and analyse patterns and trends to prevent future incidents.
IT Infrastructure Engineer My client, a Manufacturing company are looking for an experienced Infrastructure Engineer to join their team and maintain the companies IT Infrastructure responsible for over 200 users! Whilst keeping on top of the Servers, Networks, Desktops and Telephones you will lead the way for future IT implementations and change. Role: IT Infrastructure Engineer Salary: up to 45,000 Location : Wellingborough Key Responsibilities: Leading incidents and requests to resolution. Plan and perform the design and installation of a brand-new ERP System. Monitor network performance and troubleshoot support, installations, deployment for servers, networks, desktop and telephony infrastructure. Conducting regular security audits and implementing robust measures to safeguard my clients data and systems against cyber threats. Manage and maintain my clients server infrastructure to provide optimal performance and uptime within applications. Technologies: Windows Server Windows OS Azure Intune Veeam VMWare Hyper V If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Apr 18, 2024
Full time
IT Infrastructure Engineer My client, a Manufacturing company are looking for an experienced Infrastructure Engineer to join their team and maintain the companies IT Infrastructure responsible for over 200 users! Whilst keeping on top of the Servers, Networks, Desktops and Telephones you will lead the way for future IT implementations and change. Role: IT Infrastructure Engineer Salary: up to 45,000 Location : Wellingborough Key Responsibilities: Leading incidents and requests to resolution. Plan and perform the design and installation of a brand-new ERP System. Monitor network performance and troubleshoot support, installations, deployment for servers, networks, desktop and telephony infrastructure. Conducting regular security audits and implementing robust measures to safeguard my clients data and systems against cyber threats. Manage and maintain my clients server infrastructure to provide optimal performance and uptime within applications. Technologies: Windows Server Windows OS Azure Intune Veeam VMWare Hyper V If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
IT Support Analyst x 3 (ITIL/ITSM) x 2 - Hybrid - Swindon - Progression - FinTech - New! Salary: 36,000 + Excellent Package A leading organization in the FinTech Space requires a number of Graduate/Junior IT Support Analysts to join its fantastic growing team. Key Role Responsibilities: Responsible for the prevention of recurring incidents by determining true root cause, and driving implementation of corrective actions Follow-up on corrective actions & action items to ensure that all appropriate tasks are completed Record all known errors in the Known Errors database Partake in Post Incident reports for all Major Incidents to senior IT leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations with focus on Problem Management advantageous Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader growing rapidly in a unique space!
Apr 18, 2024
Full time
IT Support Analyst x 3 (ITIL/ITSM) x 2 - Hybrid - Swindon - Progression - FinTech - New! Salary: 36,000 + Excellent Package A leading organization in the FinTech Space requires a number of Graduate/Junior IT Support Analysts to join its fantastic growing team. Key Role Responsibilities: Responsible for the prevention of recurring incidents by determining true root cause, and driving implementation of corrective actions Follow-up on corrective actions & action items to ensure that all appropriate tasks are completed Record all known errors in the Known Errors database Partake in Post Incident reports for all Major Incidents to senior IT leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations with focus on Problem Management advantageous Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader growing rapidly in a unique space!
A market leading company based in Maidenhead are looking for a Senior Credit Underwriter Analyst to join their growing team. This is a fantastic experience for someone with 2 years plus experience in Credit Control. The company has an amazing culture with fantastic offices, excellent benefits and incentives. Responsibilities: Report directly to credit manager and assist with the day-to-day management of a dedicated customer ledger. Deliver timely credit decisions within stated credit parameters and own underwriting authority with the ability to provide commercially balanced recommendations Make recommendations with supporting substantiated rationale on deals outside of own personal credit underwriting mandate Obtain and analyse financial, risk and market information Maintenance of credit processes to ensure integrity and accuracy of data Communicate credit decisions and requirements in a clear and concise manner to other parts of the business Keep up to date with market information to understand the implications this may have upon credit decisions and risks Help develop and improve processes and controls by identifying areas of improvement and following through with recommendations to implementation Requirements: At least 3 years' experience in a credit analyst role or similar Proven analytical skills with ability to document findings and make recommendations Strength of character to stand by decisions and explain to those less familiar with credit risk Demonstrable ability to think around a subject, considering risk implications of our current policies and procedure Ability to take calculated risks with favourable outcomes Strong financial literacy and ability to interpret financial information from a credit-worthiness perspective Contribution to development of credit policies & to business process improvement Strong record of success in a fast-paced environment, with ability to manage own work and deadlines. By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.
Apr 18, 2024
Full time
A market leading company based in Maidenhead are looking for a Senior Credit Underwriter Analyst to join their growing team. This is a fantastic experience for someone with 2 years plus experience in Credit Control. The company has an amazing culture with fantastic offices, excellent benefits and incentives. Responsibilities: Report directly to credit manager and assist with the day-to-day management of a dedicated customer ledger. Deliver timely credit decisions within stated credit parameters and own underwriting authority with the ability to provide commercially balanced recommendations Make recommendations with supporting substantiated rationale on deals outside of own personal credit underwriting mandate Obtain and analyse financial, risk and market information Maintenance of credit processes to ensure integrity and accuracy of data Communicate credit decisions and requirements in a clear and concise manner to other parts of the business Keep up to date with market information to understand the implications this may have upon credit decisions and risks Help develop and improve processes and controls by identifying areas of improvement and following through with recommendations to implementation Requirements: At least 3 years' experience in a credit analyst role or similar Proven analytical skills with ability to document findings and make recommendations Strength of character to stand by decisions and explain to those less familiar with credit risk Demonstrable ability to think around a subject, considering risk implications of our current policies and procedure Ability to take calculated risks with favourable outcomes Strong financial literacy and ability to interpret financial information from a credit-worthiness perspective Contribution to development of credit policies & to business process improvement Strong record of success in a fast-paced environment, with ability to manage own work and deadlines. By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.
Department of Work & Pensions
Newcastle Upon Tyne, Tyne And Wear
Infrastructure Operations Engineer: Pay up to 43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over 195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to 43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Apr 18, 2024
Full time
Infrastructure Operations Engineer: Pay up to 43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over 195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to 43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Job Title: Housing Senior Systems Analyst Contract Duration: 3 months Salary: £440.44/day Location: Havering, Greater London Work Arrangement: Hybrid Job Description: We are seeking a skilled and experienced Housing Senior Systems Analyst to join a local authority Housing Systems Team in Havering. As a pivotal member of the team, you will be directly responsible for ensuring the smooth operation and optimisation of our ICT systems used within the Housing Service. Your role will encompass a range of tasks including application support, system administration, data integrity maintenance, performance monitoring, and collaboration with both internal stakeholders and external software suppliers. Responsibilities: Provide high-standard application support services across ICT systems within the Housing Service. Process cyclical system functions such as Rents and Service Charges in collaboration with users. Maintain data integrity and accuracy within ICT systems. Administer system security and user access rights. Monitor ICT systems performance and data interfaces effectively using trend analysis and system reports. Liaise with software suppliers to identify and resolve system faults. Collaborate with external contractors to create and monitor system interfaces, e.g., Repairs. Support the implementation of ICT projects related to the Housing Service. Contribute to planning, designing, and delivering training to users of ICT systems within the Housing Service. Requirements: Successful experience managing and supporting multi-functional software in a diverse business environment. Experience working in an IT service desk environment supporting complex systems. Demonstrated ability to manage stakeholders to resolve shared problems effectively. Experience processing routine annual billing cycles of computer software, e.g., Rents and Service Charges processes. Experience in software updates installation (e.g., upgrades) for ICT systems, including system integration and testing. Demonstrable knowledge of relational database architecture and proficiency in SQL, PowerBi, SSRS, or similar reporting software. Strong organisational and time management skills to prioritize demanding workloads and tight deadlines with minimal supervision. Qualifications: Formal project management qualification (e.g., PRINCE2, AGILE) or equivalent experience. Formal qualification in an IT-related discipline (e.g., ITIL, Microsoft). If you are passionate about utilising your skills to contribute to the effective operation of housing systems within a local authority setting, we encourage you to apply.
Apr 18, 2024
Full time
Job Title: Housing Senior Systems Analyst Contract Duration: 3 months Salary: £440.44/day Location: Havering, Greater London Work Arrangement: Hybrid Job Description: We are seeking a skilled and experienced Housing Senior Systems Analyst to join a local authority Housing Systems Team in Havering. As a pivotal member of the team, you will be directly responsible for ensuring the smooth operation and optimisation of our ICT systems used within the Housing Service. Your role will encompass a range of tasks including application support, system administration, data integrity maintenance, performance monitoring, and collaboration with both internal stakeholders and external software suppliers. Responsibilities: Provide high-standard application support services across ICT systems within the Housing Service. Process cyclical system functions such as Rents and Service Charges in collaboration with users. Maintain data integrity and accuracy within ICT systems. Administer system security and user access rights. Monitor ICT systems performance and data interfaces effectively using trend analysis and system reports. Liaise with software suppliers to identify and resolve system faults. Collaborate with external contractors to create and monitor system interfaces, e.g., Repairs. Support the implementation of ICT projects related to the Housing Service. Contribute to planning, designing, and delivering training to users of ICT systems within the Housing Service. Requirements: Successful experience managing and supporting multi-functional software in a diverse business environment. Experience working in an IT service desk environment supporting complex systems. Demonstrated ability to manage stakeholders to resolve shared problems effectively. Experience processing routine annual billing cycles of computer software, e.g., Rents and Service Charges processes. Experience in software updates installation (e.g., upgrades) for ICT systems, including system integration and testing. Demonstrable knowledge of relational database architecture and proficiency in SQL, PowerBi, SSRS, or similar reporting software. Strong organisational and time management skills to prioritize demanding workloads and tight deadlines with minimal supervision. Qualifications: Formal project management qualification (e.g., PRINCE2, AGILE) or equivalent experience. Formal qualification in an IT-related discipline (e.g., ITIL, Microsoft). If you are passionate about utilising your skills to contribute to the effective operation of housing systems within a local authority setting, we encourage you to apply.
Job Title: Housing Senior Systems Analyst Contract Duration: 3 months Salary: 440.44/day Location: Havering, Greater London Work Arrangement: Hybrid Job Description: We are seeking a skilled and experienced Housing Senior Systems Analyst to join a local authority Housing Systems Team in Havering. As a pivotal member of the team, you will be directly responsible for ensuring the smooth operation and optimisation of our ICT systems used within the Housing Service. Your role will encompass a range of tasks including application support, system administration, data integrity maintenance, performance monitoring, and collaboration with both internal stakeholders and external software suppliers. Responsibilities: Provide high-standard application support services across ICT systems within the Housing Service. Process cyclical system functions such as Rents and Service Charges in collaboration with users. Maintain data integrity and accuracy within ICT systems. Administer system security and user access rights. Monitor ICT systems performance and data interfaces effectively using trend analysis and system reports. Liaise with software suppliers to identify and resolve system faults. Collaborate with external contractors to create and monitor system interfaces, e.g., Repairs. Support the implementation of ICT projects related to the Housing Service. Contribute to planning, designing, and delivering training to users of ICT systems within the Housing Service. Requirements: Successful experience managing and supporting multi-functional software in a diverse business environment. Experience working in an IT service desk environment supporting complex systems. Demonstrated ability to manage stakeholders to resolve shared problems effectively. Experience processing routine annual billing cycles of computer software, e.g., Rents and Service Charges processes. Experience in software updates installation (e.g., upgrades) for ICT systems, including system integration and testing. Demonstrable knowledge of relational database architecture and proficiency in SQL, PowerBi, SSRS, or similar reporting software. Strong organisational and time management skills to prioritize demanding workloads and tight deadlines with minimal supervision. Qualifications: Formal project management qualification (e.g., PRINCE2, AGILE) or equivalent experience. Formal qualification in an IT-related discipline (e.g., ITIL, Microsoft). If you are passionate about utilising your skills to contribute to the effective operation of housing systems within a local authority setting, we encourage you to apply.
Apr 18, 2024
Contractor
Job Title: Housing Senior Systems Analyst Contract Duration: 3 months Salary: 440.44/day Location: Havering, Greater London Work Arrangement: Hybrid Job Description: We are seeking a skilled and experienced Housing Senior Systems Analyst to join a local authority Housing Systems Team in Havering. As a pivotal member of the team, you will be directly responsible for ensuring the smooth operation and optimisation of our ICT systems used within the Housing Service. Your role will encompass a range of tasks including application support, system administration, data integrity maintenance, performance monitoring, and collaboration with both internal stakeholders and external software suppliers. Responsibilities: Provide high-standard application support services across ICT systems within the Housing Service. Process cyclical system functions such as Rents and Service Charges in collaboration with users. Maintain data integrity and accuracy within ICT systems. Administer system security and user access rights. Monitor ICT systems performance and data interfaces effectively using trend analysis and system reports. Liaise with software suppliers to identify and resolve system faults. Collaborate with external contractors to create and monitor system interfaces, e.g., Repairs. Support the implementation of ICT projects related to the Housing Service. Contribute to planning, designing, and delivering training to users of ICT systems within the Housing Service. Requirements: Successful experience managing and supporting multi-functional software in a diverse business environment. Experience working in an IT service desk environment supporting complex systems. Demonstrated ability to manage stakeholders to resolve shared problems effectively. Experience processing routine annual billing cycles of computer software, e.g., Rents and Service Charges processes. Experience in software updates installation (e.g., upgrades) for ICT systems, including system integration and testing. Demonstrable knowledge of relational database architecture and proficiency in SQL, PowerBi, SSRS, or similar reporting software. Strong organisational and time management skills to prioritize demanding workloads and tight deadlines with minimal supervision. Qualifications: Formal project management qualification (e.g., PRINCE2, AGILE) or equivalent experience. Formal qualification in an IT-related discipline (e.g., ITIL, Microsoft). If you are passionate about utilising your skills to contribute to the effective operation of housing systems within a local authority setting, we encourage you to apply.
Following the successful implementation of Workday Financials across several geographic regions, Our Client have an exciting opportunity for a Workday Financials Functional Lead to join their team in London. This newly created role will support the deployment of Workday into the remaining global entities, whilst building on the existing functionality, and support existing users. What you'll be doing * Support day to day system administration; including security, configuration and design of Workday Financials. * Maintain and develop business processes across all of Workday Financials and functional areas. Current modules are core financials plus expenses. * Provide support to end-users of the Workday platform through jira, answering inquiries, resolving issues, and following through on any reported or unresolved issues ensuring a timely and reliable response. * Collaborating closely with our external Workday consultants and Workday (as appropriate and required) directly and overseeing tickets to conclusion while ensuring accurate change management/testing protocol is followed. * Engaging with our community, end-users & senior Finance members to assess business needs and translate those needs into effective streamline technical solutions that promote user adoptions. * Experience holding requirements gathering sessions and documenting outcome, including designing process flow. * Hands on with the bi-annual compulsory releases, implement new functionality and ensuring a successful delivery is always achieved through diligent planning and testing of processes, configuration and integrations. * Stay current with industry trends and best practices to identify system improvements and enhancements. What we're looking for: * Drive and self-motivation, with the desire and commitment to succeed, deliver excellence and make positive change; * Relationship building, with excellent interpersonal skills and the ability to quickly build rapport; * Collaboration, able to work well with others across diverse backgrounds to share information, develop skills, and deliver results; * Resilience with the ability to persist and adapt; * Smart problem-solving and analytical abilities, with a curious and inquisitive mind, and an openness to new ideas; * Professional integrity and a respect for company values. Other requirements * Demonstrable proven experience of having led Workday projects or other Finance systems * Previous Workday certifications an advantage * Solid experience in a Workday Analyst role, with strong transactional experience * Completed multiple system implementation projects with involvement in integrations
Apr 18, 2024
Full time
Following the successful implementation of Workday Financials across several geographic regions, Our Client have an exciting opportunity for a Workday Financials Functional Lead to join their team in London. This newly created role will support the deployment of Workday into the remaining global entities, whilst building on the existing functionality, and support existing users. What you'll be doing * Support day to day system administration; including security, configuration and design of Workday Financials. * Maintain and develop business processes across all of Workday Financials and functional areas. Current modules are core financials plus expenses. * Provide support to end-users of the Workday platform through jira, answering inquiries, resolving issues, and following through on any reported or unresolved issues ensuring a timely and reliable response. * Collaborating closely with our external Workday consultants and Workday (as appropriate and required) directly and overseeing tickets to conclusion while ensuring accurate change management/testing protocol is followed. * Engaging with our community, end-users & senior Finance members to assess business needs and translate those needs into effective streamline technical solutions that promote user adoptions. * Experience holding requirements gathering sessions and documenting outcome, including designing process flow. * Hands on with the bi-annual compulsory releases, implement new functionality and ensuring a successful delivery is always achieved through diligent planning and testing of processes, configuration and integrations. * Stay current with industry trends and best practices to identify system improvements and enhancements. What we're looking for: * Drive and self-motivation, with the desire and commitment to succeed, deliver excellence and make positive change; * Relationship building, with excellent interpersonal skills and the ability to quickly build rapport; * Collaboration, able to work well with others across diverse backgrounds to share information, develop skills, and deliver results; * Resilience with the ability to persist and adapt; * Smart problem-solving and analytical abilities, with a curious and inquisitive mind, and an openness to new ideas; * Professional integrity and a respect for company values. Other requirements * Demonstrable proven experience of having led Workday projects or other Finance systems * Previous Workday certifications an advantage * Solid experience in a Workday Analyst role, with strong transactional experience * Completed multiple system implementation projects with involvement in integrations
Senior Threat Intelligence Analyst About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services. Position Overview: As a Senior Cyber Threat Intelligence Analyst, you will be responsible for the day-today delivery of Cyber Threat Intelligence to clients spanning multiple industries, as well as leadership and coaching of junior analysts, and ongoing development of our service. This is a hands-on role and requires both a broad technical knowledge of Cyber Security, as well as specific focused knowledge of CTI tools and processes. Knowledge and/or experience of modern IT Systems, particularly Microsoft solutions and network infrastructure is advantageous. Responsibilities: Proactively research and analyse emerging cyber threats, malware variants, and attacker Tactics, Techniques, and Procedures (TTPs) from various open and closed sources, including threat intelligence feeds, dark web monitoring, and open-source reporting. Develop and maintain comprehensive threat intelligence reports and briefings tailored for technical and non-technical audiences, translating complex information into actionable insights for informed decision-making. Lead or participate in incident response activities, including investigation, analysis of evidence, and collaboration with other teams like IT operations and forensics. Conduct advanced threat hunting to proactively identify hidden threats within the organisation's network, utilising advanced tools and techniques. Participate in vulnerability management activities, collaborating with the vulnerability management team to prioritise and remediate critical vulnerabilities identified through intelligence gathering and risk assessments. Contribute to the development and implementation of comprehensive security policies and procedures to strengthen the organisation's overall cyber defence posture. Stay up to date with the latest cyber security trends and developments through continuous learning and participation in industry conferences and training programs. Mentor and support junior cyber security analysts within the team. Analyse large volumes of complex data from security tools, logs, and incident reports to identify potential threats and assess their risk level. Professional Experience: Demonstrable understanding of the Cybersecurity Ecosystem and Infrastructure Technologies (e.g. firewall logs, network security tools, malware detonation devices, proxies, IPS/IDS). Experience in secured cloud architectures (Azure, AWS, or similar) and engineering solutions. An understanding of operating systems and their programming interfaces such as UNIX Shell and PowerShell. Experience with scripting languages (Python, Bash) and familiarity with APIs beneficial. An awareness of cyber security related standards and regulations, for example, NIST, CIS, ISO 27001 and PCI DSS. Experience leading teams and providing deputy support to Management. Experience designing a service, reviewing effectiveness of services, procurement, or business project work. Qualifications: One or more of the following industry certifications: SANS301/SANS401/FOR578, Crest CRTIA/CCTIM, Security+, or similar. Ideally a BSc or MSc in Cyber Security, preferably including modules on Ethical Hacking, Digital Forensics, Information Security or Threat Intelligence Please note you need to be eligible to undergo the Security Clearance process for this position. This means you will need to be a British national with 5 years residency in the UK. Click here for the list of benefits. Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
Apr 18, 2024
Full time
Senior Threat Intelligence Analyst About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services. Position Overview: As a Senior Cyber Threat Intelligence Analyst, you will be responsible for the day-today delivery of Cyber Threat Intelligence to clients spanning multiple industries, as well as leadership and coaching of junior analysts, and ongoing development of our service. This is a hands-on role and requires both a broad technical knowledge of Cyber Security, as well as specific focused knowledge of CTI tools and processes. Knowledge and/or experience of modern IT Systems, particularly Microsoft solutions and network infrastructure is advantageous. Responsibilities: Proactively research and analyse emerging cyber threats, malware variants, and attacker Tactics, Techniques, and Procedures (TTPs) from various open and closed sources, including threat intelligence feeds, dark web monitoring, and open-source reporting. Develop and maintain comprehensive threat intelligence reports and briefings tailored for technical and non-technical audiences, translating complex information into actionable insights for informed decision-making. Lead or participate in incident response activities, including investigation, analysis of evidence, and collaboration with other teams like IT operations and forensics. Conduct advanced threat hunting to proactively identify hidden threats within the organisation's network, utilising advanced tools and techniques. Participate in vulnerability management activities, collaborating with the vulnerability management team to prioritise and remediate critical vulnerabilities identified through intelligence gathering and risk assessments. Contribute to the development and implementation of comprehensive security policies and procedures to strengthen the organisation's overall cyber defence posture. Stay up to date with the latest cyber security trends and developments through continuous learning and participation in industry conferences and training programs. Mentor and support junior cyber security analysts within the team. Analyse large volumes of complex data from security tools, logs, and incident reports to identify potential threats and assess their risk level. Professional Experience: Demonstrable understanding of the Cybersecurity Ecosystem and Infrastructure Technologies (e.g. firewall logs, network security tools, malware detonation devices, proxies, IPS/IDS). Experience in secured cloud architectures (Azure, AWS, or similar) and engineering solutions. An understanding of operating systems and their programming interfaces such as UNIX Shell and PowerShell. Experience with scripting languages (Python, Bash) and familiarity with APIs beneficial. An awareness of cyber security related standards and regulations, for example, NIST, CIS, ISO 27001 and PCI DSS. Experience leading teams and providing deputy support to Management. Experience designing a service, reviewing effectiveness of services, procurement, or business project work. Qualifications: One or more of the following industry certifications: SANS301/SANS401/FOR578, Crest CRTIA/CCTIM, Security+, or similar. Ideally a BSc or MSc in Cyber Security, preferably including modules on Ethical Hacking, Digital Forensics, Information Security or Threat Intelligence Please note you need to be eligible to undergo the Security Clearance process for this position. This means you will need to be a British national with 5 years residency in the UK. Click here for the list of benefits. Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
Data Business Analyst - Security Cleared Remote / Inside IR35 / £500 / 2-year programme SR2 are working with a public sector consultancy who are onboarding a large multi-functional team, of which needs BA support. You must have active security clearance (SC) and we can put you through NPPV3 (police clearance) if you do not already have this. This programme will last 2 years, so the contract has the potential to be long term for the right person. Due to the technical nature of this project, we are looking for Business Analysts who have experience working on data heavy or technical projects. For example, any experience with data mapping, APIs and technical system implementations, would be very beneficial. This is an AWS environment so the ideal candidate will have significant experience working in similar AWS programmes. Requirements: Senior Business Analyst with 8 years+ of experience Active SC clearance Strong technical project experience - required Data mapping experience - ideal Experience in AWS and API environments - required Overview: 2 year programme Start date mid-May 2024 Remote first (1 day s month onsite in London) Inside IR35 £500 a day Please apply with a copy of your CV and Emma from SR2 will contact potential candidates regarding next steps.
Apr 18, 2024
Full time
Data Business Analyst - Security Cleared Remote / Inside IR35 / £500 / 2-year programme SR2 are working with a public sector consultancy who are onboarding a large multi-functional team, of which needs BA support. You must have active security clearance (SC) and we can put you through NPPV3 (police clearance) if you do not already have this. This programme will last 2 years, so the contract has the potential to be long term for the right person. Due to the technical nature of this project, we are looking for Business Analysts who have experience working on data heavy or technical projects. For example, any experience with data mapping, APIs and technical system implementations, would be very beneficial. This is an AWS environment so the ideal candidate will have significant experience working in similar AWS programmes. Requirements: Senior Business Analyst with 8 years+ of experience Active SC clearance Strong technical project experience - required Data mapping experience - ideal Experience in AWS and API environments - required Overview: 2 year programme Start date mid-May 2024 Remote first (1 day s month onsite in London) Inside IR35 £500 a day Please apply with a copy of your CV and Emma from SR2 will contact potential candidates regarding next steps.
Hays are recruiting an ERP analyst for a manufacturing business based in Dudley. You will manage the upgrade and implementation across three working systems. Due to this being a manufacturing plant, the ideal candidate will have sector experience. The role is on-site 5 days a week. Permanent - Dudley This role will require you to undergo security clearance, you must have indefinite leave to remain (5yeasr+) and UK citizenship to be considered Reporting to the IT Manager, the purpose of this role is to: Examine the business structure to understand how it operates and its aims Document Business Requirements Process Improvements Conduct training workshops for users on the current business systems. Business system application administration Work with 3rd party support to solve issues and roll out improvements/updates to the business systems The role will work across functional departments to promote the use of business systems. Integration of Business Systems Automation Knowledge of ERP & Finance systems Reporting and writing using SQL Reporting Services and Power BI Key Responsibilities Work with the IT Manager and Senior Business Systems Analyst to drive improvements across the existing suite of Business Systems. Support ERP & Finance applications Reporting and writing using SQL Reporting Services and Power BI Project implementation and management Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 18, 2024
Full time
Hays are recruiting an ERP analyst for a manufacturing business based in Dudley. You will manage the upgrade and implementation across three working systems. Due to this being a manufacturing plant, the ideal candidate will have sector experience. The role is on-site 5 days a week. Permanent - Dudley This role will require you to undergo security clearance, you must have indefinite leave to remain (5yeasr+) and UK citizenship to be considered Reporting to the IT Manager, the purpose of this role is to: Examine the business structure to understand how it operates and its aims Document Business Requirements Process Improvements Conduct training workshops for users on the current business systems. Business system application administration Work with 3rd party support to solve issues and roll out improvements/updates to the business systems The role will work across functional departments to promote the use of business systems. Integration of Business Systems Automation Knowledge of ERP & Finance systems Reporting and writing using SQL Reporting Services and Power BI Key Responsibilities Work with the IT Manager and Senior Business Systems Analyst to drive improvements across the existing suite of Business Systems. Support ERP & Finance applications Reporting and writing using SQL Reporting Services and Power BI Project implementation and management Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Front End Senior Developer Hybrid London 12 months contract Inside IR35 As a Senior Frontend Developer, you'll leverage your expert knowledge of Microsoft Development Technologies to design, build, and enhance integrated back-office solutions. Collaborating closely with stakeholders, including Senior Product Owners, Test Analysts, and Solution Architects, you'll establish optimal solutions that meet requirements and adhere to technical constraints. Your responsibilities will encompass the full lifecycle of product delivery, from design to implementation and early life support. Expect to contribute to planning and estimation, integrate with bespoke data sources, and engage with third parties as needed. As part of the Digital Channel product area Team the Senior Developer will be responsible for the design, development, implementation and early life support of the Team deliverables. Key Knowledge/Skills: Proficiency in agile practices with proven experience Mastery of industry-standard development methodologies and tools Expertise in C# .Net, C# .Net Core, TDD, Object-Oriented Design, ASP.Net MVC, and Git version control Extensive knowledge of HTML, CSS, JavaScript, TypeScript, JQuery, and ReactJS Familiarity with cloud patterns and Azure technologies, including API Manager, Active Directory, Functions, Service Bus, SQL Server, CosmosDB, Storage, Azure DevOps, Azure Pipelines, Bicep, and App Insights Experience in maintaining high-volume web applications on Azure, ensuring accessibility (WCAG 2.1) compliance, and integrating with Crownpeak CMS
Apr 18, 2024
Contractor
Front End Senior Developer Hybrid London 12 months contract Inside IR35 As a Senior Frontend Developer, you'll leverage your expert knowledge of Microsoft Development Technologies to design, build, and enhance integrated back-office solutions. Collaborating closely with stakeholders, including Senior Product Owners, Test Analysts, and Solution Architects, you'll establish optimal solutions that meet requirements and adhere to technical constraints. Your responsibilities will encompass the full lifecycle of product delivery, from design to implementation and early life support. Expect to contribute to planning and estimation, integrate with bespoke data sources, and engage with third parties as needed. As part of the Digital Channel product area Team the Senior Developer will be responsible for the design, development, implementation and early life support of the Team deliverables. Key Knowledge/Skills: Proficiency in agile practices with proven experience Mastery of industry-standard development methodologies and tools Expertise in C# .Net, C# .Net Core, TDD, Object-Oriented Design, ASP.Net MVC, and Git version control Extensive knowledge of HTML, CSS, JavaScript, TypeScript, JQuery, and ReactJS Familiarity with cloud patterns and Azure technologies, including API Manager, Active Directory, Functions, Service Bus, SQL Server, CosmosDB, Storage, Azure DevOps, Azure Pipelines, Bicep, and App Insights Experience in maintaining high-volume web applications on Azure, ensuring accessibility (WCAG 2.1) compliance, and integrating with Crownpeak CMS
Norton Rose Fulbright Llp
Newcastle Upon Tyne, Tyne And Wear
Practice Group / Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our London and International Offices. The key focus of the team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical expertise is also required as the expectation will be that you are part of the team actively assisting in resolving issues as well as your leadership responsibilities. The role will involve but is not limited to the following: Team Management: Ensuring that your team rota is managed, and the appropriate number of staff are onsite at the prescribed times. Taking joint responsibility with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager Assist in the implementation of and adherence to ITIL processes and best practices within the Service Desk Assisting in measuring and reporting on KPIs and SLAs for your team Leading the First Line Team: Ensuring that trend analysis and potential problem areas are correctly being identified and reported by your team Ensuring regular one to ones are held with these teams to discuss monthly performance, address any training needs and review status of yearly Objectives and providing the Service Desk Manager with a monthly overview of these sessions Ensuring that there is sufficient cover on the desk in 1st Line on a daily basis Monitoring the ServiceNow call queues to ensure that all tickets are handed within SLA and to the appropriate standards. Escalation Point: Initial escalation point for customer escalations Part of the internal Service Desk escalation team, acting as a technical point of contact for the Service Desk Analysts, Senior Service Desk Analysts and Apprentices Process Management: Identifying service improvement initiatives for the Service Desk and ensuring these are documented, reported up and adhered to by the Service Desk Assist the Service Desk Manager with the creation of, maintenance of and distribution of all Service Desk Processes Quality Management: Identifying any ticket quality issues within the team by way of a monthly review, creating reports on each team member's performance, and ensuring that any issues are acted upon quickly and efficiently Ensure that the monthly reporting regarding Quality Management is available to the Service Desk Manager and EMEA Service Delivery Manager on a monthly basis Major Incident Management: Together with the Service Desk Manager (Desktop Support), take ownership of the Major Incident process during office hours, ensuring that all aspects of the process are followed Ensure that the Service Desk are aware of any Major Incidents underway, and potential workarounds for these Skills and Experience Required Proven experience in team supervision, work load prioritization and resource management Quantifiable experience in the following ITIL service management disciplines: Incident, Major Incident and Request Fulfilment Some experience of the ITIL Problem and Change disciplines. Ability to manage personal and team workloads (including management of team rotas) Proven ability to be able to measure and monitor the team's operational performance through agreed KPIs. Providing management reports for the Service Desk Manager/Customer Services Manager on both team and individual analyst performance Significant experience working with high profile, VIP customers, in a demanding and time critical environment The role requires the proven ability to prioritise personal and team workloads to meet daily, changing, business requirements. The candidate will play a very active role in the day to day 'business as usual' co-ordination of the team. The ability to re-prioritise team and personal workloads as required throughout the day is essential. Candidates must have knowledge of supporting the majority of the following: Microsoft Windows 10 and Windows 11 Microsoft Office 365 or above Signify/RSA tokens and software tokens iPhone devices - configuring and troubleshooting Printing solutions (desktop and MFD) Active Directory Dealroom / File transfer solutions Mimecast email management NexThink experience preferred Worksite DMS (or other Document Management Systems) Document Management tools Expert, CMS, Interaction Encryption software Shift information The EMEA Service Desk provide support from 8am-8pm Monday to Friday on a shift basis. Between the Service Desk Team Leaders, onsite leadership support is expected between 8am and 8pm. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We a
Apr 18, 2024
Full time
Practice Group / Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our London and International Offices. The key focus of the team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical expertise is also required as the expectation will be that you are part of the team actively assisting in resolving issues as well as your leadership responsibilities. The role will involve but is not limited to the following: Team Management: Ensuring that your team rota is managed, and the appropriate number of staff are onsite at the prescribed times. Taking joint responsibility with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager Assist in the implementation of and adherence to ITIL processes and best practices within the Service Desk Assisting in measuring and reporting on KPIs and SLAs for your team Leading the First Line Team: Ensuring that trend analysis and potential problem areas are correctly being identified and reported by your team Ensuring regular one to ones are held with these teams to discuss monthly performance, address any training needs and review status of yearly Objectives and providing the Service Desk Manager with a monthly overview of these sessions Ensuring that there is sufficient cover on the desk in 1st Line on a daily basis Monitoring the ServiceNow call queues to ensure that all tickets are handed within SLA and to the appropriate standards. Escalation Point: Initial escalation point for customer escalations Part of the internal Service Desk escalation team, acting as a technical point of contact for the Service Desk Analysts, Senior Service Desk Analysts and Apprentices Process Management: Identifying service improvement initiatives for the Service Desk and ensuring these are documented, reported up and adhered to by the Service Desk Assist the Service Desk Manager with the creation of, maintenance of and distribution of all Service Desk Processes Quality Management: Identifying any ticket quality issues within the team by way of a monthly review, creating reports on each team member's performance, and ensuring that any issues are acted upon quickly and efficiently Ensure that the monthly reporting regarding Quality Management is available to the Service Desk Manager and EMEA Service Delivery Manager on a monthly basis Major Incident Management: Together with the Service Desk Manager (Desktop Support), take ownership of the Major Incident process during office hours, ensuring that all aspects of the process are followed Ensure that the Service Desk are aware of any Major Incidents underway, and potential workarounds for these Skills and Experience Required Proven experience in team supervision, work load prioritization and resource management Quantifiable experience in the following ITIL service management disciplines: Incident, Major Incident and Request Fulfilment Some experience of the ITIL Problem and Change disciplines. Ability to manage personal and team workloads (including management of team rotas) Proven ability to be able to measure and monitor the team's operational performance through agreed KPIs. Providing management reports for the Service Desk Manager/Customer Services Manager on both team and individual analyst performance Significant experience working with high profile, VIP customers, in a demanding and time critical environment The role requires the proven ability to prioritise personal and team workloads to meet daily, changing, business requirements. The candidate will play a very active role in the day to day 'business as usual' co-ordination of the team. The ability to re-prioritise team and personal workloads as required throughout the day is essential. Candidates must have knowledge of supporting the majority of the following: Microsoft Windows 10 and Windows 11 Microsoft Office 365 or above Signify/RSA tokens and software tokens iPhone devices - configuring and troubleshooting Printing solutions (desktop and MFD) Active Directory Dealroom / File transfer solutions Mimecast email management NexThink experience preferred Worksite DMS (or other Document Management Systems) Document Management tools Expert, CMS, Interaction Encryption software Shift information The EMEA Service Desk provide support from 8am-8pm Monday to Friday on a shift basis. Between the Service Desk Team Leaders, onsite leadership support is expected between 8am and 8pm. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We a
Marks Sattin are currently recruiting a Purchase to Pay Analyst on behalf of a leading law firm based in Leeds! The role will involve supporting the firms Purchase to Pay processes. You will support the Service Delivery Manager on Purchase to Pay service improvement, including assisting with the implementation of new technologies and automation. Duties will include however not be limited to; Establishing effective working relationships with the Purchase to Pay team and cross functional teams in order to support the project Work with International finance teams to ensure the firms Supplier Master Data is accurate Utilise various data sources to ensure data is accurate Provide regular updates on the progress Highlight any key risks to Senior Stakeholders Drive data consistency across all offices The successful candidate will have; An understanding of International Purchase to Pay functions - with proven experience An understanding of SAR (Solicitors Accounts Rules) An understanding of Data Management The ability to build and maintain relationships with International teams Excellent communication skills Salary is ranging £25,000 - £28,000 depending on your level of experience 35 hours per week Hybrid working If this opportunity is of interest, please apply within!
Apr 18, 2024
Full time
Marks Sattin are currently recruiting a Purchase to Pay Analyst on behalf of a leading law firm based in Leeds! The role will involve supporting the firms Purchase to Pay processes. You will support the Service Delivery Manager on Purchase to Pay service improvement, including assisting with the implementation of new technologies and automation. Duties will include however not be limited to; Establishing effective working relationships with the Purchase to Pay team and cross functional teams in order to support the project Work with International finance teams to ensure the firms Supplier Master Data is accurate Utilise various data sources to ensure data is accurate Provide regular updates on the progress Highlight any key risks to Senior Stakeholders Drive data consistency across all offices The successful candidate will have; An understanding of International Purchase to Pay functions - with proven experience An understanding of SAR (Solicitors Accounts Rules) An understanding of Data Management The ability to build and maintain relationships with International teams Excellent communication skills Salary is ranging £25,000 - £28,000 depending on your level of experience 35 hours per week Hybrid working If this opportunity is of interest, please apply within!
Business Intelligence Manager We are looking for an experienced Business Intelligence Manager who can lead a team aimed at driving the development and implementation of the companies BI Strategy, ensuring it aligns with company goals and objectives. The role will involve direct management of 4 BI Analysts as well as another 8 people who are part of a customer analytics team. The company are looking to do a lot more in the AI space so exposure to how this can benefit and drive the company forward would be a real advantage. Required Skills and Experience: Experience of BI platforms and other Tools, such as PowerBI, Tableau, SAS etc. Management experience, leading teams and driving strategies. Understanding of data, how it can be important to a business in driving them forward. Experience of working with cross business teams, such as Sales and Marketing. Strong project experience, driving data projects across the business to ensure completion.
Apr 18, 2024
Full time
Business Intelligence Manager We are looking for an experienced Business Intelligence Manager who can lead a team aimed at driving the development and implementation of the companies BI Strategy, ensuring it aligns with company goals and objectives. The role will involve direct management of 4 BI Analysts as well as another 8 people who are part of a customer analytics team. The company are looking to do a lot more in the AI space so exposure to how this can benefit and drive the company forward would be a real advantage. Required Skills and Experience: Experience of BI platforms and other Tools, such as PowerBI, Tableau, SAS etc. Management experience, leading teams and driving strategies. Understanding of data, how it can be important to a business in driving them forward. Experience of working with cross business teams, such as Sales and Marketing. Strong project experience, driving data projects across the business to ensure completion.