IT Support Engineer

  • Mount Anvil
  • Barbican, London, UK
  • Oct 05, 2018
Full time Information Technology Desktop Support Helpdesk Technical Support IT

Job Description

About Us

Mount Anvil has been creating exceptional homes and places that are known for world-class design, lasting quality and genuine customer care in London for over 26 years – more than 5,500 of them built, and more than 3,500 in the pipeline. Our brand is recognised around the world and is synonymous with quality.

Our core values demonstrate a consistent focus on people and culture; These values are reflected in our people and how Mount Anvil treats its employees, we are an award-winning company and proud to be recognised as one of the best places to work in Property 2018, Four consecutive years as the UK's Number One Company for health and safety and 11 years in a row as a Sunday Times Best 100 Small Companies to Work For.

We care deeply about the physical and mental wellbeing of our people as manifested in our excellent benefits package which includes; Private Medical Insurance, Life Assurance, Free Fit Bits, 25 days leave as standard increasing with every year you work here up to 30 days, enhanced Paternity and Maternity Leave, among others.

About The Role

We have an exciting new opportunity for an excellent an IT Support Engineer to join us on a Full Time and Permanent basis providing support to Mount Anvil’s user base with proactive, friendly and responsive support, 1st time fixes and effective triage & escalation of technical requests.  This will can be in person, on the telephone or via remote support.

The post holder will be based in Barbican. Working Hours: 37.5 per week, Monday – Friday however the successful candidate will need to work flexible shifts and scheduling including nights, weekends, and holidays and have the flexibility to travel and navigate to locations in Central London.

Salary is up to £25,000 depending on experience.

Duties & Responsibilities

  • Managing their own time and workload, owning support tickets to resolution ensure they’re managed to an appropriate SLA
  • Creating knowledge base articles, help guides and support literature for use internally (within IT) and publishing to the business
  • Continuously developing their skills and knowledge of the IT arena to stay informed of current and future technologies being leveraged in the organisation
  • Traveling to sites to set up new user hardware, providing desktop support and perform maintenance

 Skills & Experience

  • Previous experience working in a busy Service Desk environment, successfully meeting all SLA’s
  • Experience of working within an ITIL or SDI environment
  • The expertise to work in a Wintel environment
  • Capability of managing email within an Office 365 setting
  • Comfortable configuring modern mobile handsets for connectivity, email and cloud services
  • The ability to explain complex IT concepts in simple terms

About You

The successful candidate will be confident, with clear communication and a real focus on providing outstanding customer service. You will have an excellent organisational ability, passion, curiosity and ability to build relationships inside and outside the business.


Technical Customer Service, Computer-Electronics-Telecomm Install-Maintain-Repair, Desktop Service and Support, Network and Server Administration, Systems Analysis - IT


Circa £25,000 depending on experience

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