Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Hardware Technical Manager Bournemouth area - Office/Hybrid working Salary: up to 75,000 I have a new opportunity to join my growing client, a company at the forefront of automation. They are looking to add a Hardware Technical Manager to their team, with strong server experience. You will be working on world class software, with a company that has been pioneering AI for the last 2 decades. Whilst initially the role would be more in-office than remote, once you are fully onboarded and to-grips with the team and service, there will be more opportunity for flexible working. Requirements: Bachelor's degree in Computer Science, Electrical Engineering, or related field Proven experience in a technical leadership role, with a focus on server management and restructuring Experience with C/C++ Deep understanding of server hardware architecture, components, and configurations Hands-on experience with server restructuring projects, including hardware upgrades, migrations, and consolidation efforts Strong knowledge of server virtualisation technologies and cloud platforms (e.g., AWS, Azure) Excellent project management skills, with the ability to prioritise tasks, manage timelines, and deliver results within budget constraints Strong communication skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders If you have strong experience with the skill set above, and the role looks like a great fit, then please send your updated CV to (url removed) and give me a call on (phone number removed) to discuss your application in further detail. INTERVIEW IMMEDIATELY - FAST OFFER Role: Hardware Technical Manager Salary: up to 75,000 Location: Bournemouth area - office/hybrid working In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Hardware Technical Manager Bournemouth area - Office/Hybrid working Salary: up to 75,000 I have a new opportunity to join my growing client, a company at the forefront of automation. They are looking to add a Hardware Technical Manager to their team, with strong server experience. You will be working on world class software, with a company that has been pioneering AI for the last 2 decades. Whilst initially the role would be more in-office than remote, once you are fully onboarded and to-grips with the team and service, there will be more opportunity for flexible working. Requirements: Bachelor's degree in Computer Science, Electrical Engineering, or related field Proven experience in a technical leadership role, with a focus on server management and restructuring Experience with C/C++ Deep understanding of server hardware architecture, components, and configurations Hands-on experience with server restructuring projects, including hardware upgrades, migrations, and consolidation efforts Strong knowledge of server virtualisation technologies and cloud platforms (e.g., AWS, Azure) Excellent project management skills, with the ability to prioritise tasks, manage timelines, and deliver results within budget constraints Strong communication skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders If you have strong experience with the skill set above, and the role looks like a great fit, then please send your updated CV to (url removed) and give me a call on (phone number removed) to discuss your application in further detail. INTERVIEW IMMEDIATELY - FAST OFFER Role: Hardware Technical Manager Salary: up to 75,000 Location: Bournemouth area - office/hybrid working In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Your Mission We are looking for someone who is inquisitive and analytical, with an excellent attention to detail and passion for quality. Working in a small agile team, you will primarily be testing our own internal developments, working closely with the on-site developers, business analysts, project manager and business users. We are aiming to Automate as much as possible, so any automation experience is a positive. Your Responsibilities: Work as part of a small agile team as a Software Test Engineer / Software Tester. Have knowledge or experience using Agile methodologies. Work with the team to ensure that all issues are tested correctly in each sprint. Collaborate closely with developers and business analysts to agree test scenarios and expected results. Participate proactively in team meetings. Identify test data requirements. Assist with UAT when required. Provide support for any Production Issues raised. React quickly to change. Create Regression and Functional Tests using our own internal Automation framework, using Cypress. Create manual test cases to cover current sprint development, while maintaining an overall manual regression test suite. Essential skills and attributes: 3-5 years' experience in an Information Technology environment, ideally specialising in automated Software Testing. Basic/Intermediate SQL skills Management and ownership of defects/issues from conception to closure Excellent communication skills Continuous integration, continuous deployment and continuous delivery. Use of test management tools, such as MS Test Manager, Jira, HipTest, Microsoft dev-ops Desirable skills: Cypress (or any current UI Automation Framework) Visual Studio Experience testing Microsoft Dynamics 365 Financials / BI Reports Experience of open-source tools. (GIT, Confluence, Jira. BitBucket) Experience in energy (i.e., Power, Gas, Water) / utility sectors At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. "We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability." What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue (Apply online only)+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Apr 19, 2024
Full time
Your Mission We are looking for someone who is inquisitive and analytical, with an excellent attention to detail and passion for quality. Working in a small agile team, you will primarily be testing our own internal developments, working closely with the on-site developers, business analysts, project manager and business users. We are aiming to Automate as much as possible, so any automation experience is a positive. Your Responsibilities: Work as part of a small agile team as a Software Test Engineer / Software Tester. Have knowledge or experience using Agile methodologies. Work with the team to ensure that all issues are tested correctly in each sprint. Collaborate closely with developers and business analysts to agree test scenarios and expected results. Participate proactively in team meetings. Identify test data requirements. Assist with UAT when required. Provide support for any Production Issues raised. React quickly to change. Create Regression and Functional Tests using our own internal Automation framework, using Cypress. Create manual test cases to cover current sprint development, while maintaining an overall manual regression test suite. Essential skills and attributes: 3-5 years' experience in an Information Technology environment, ideally specialising in automated Software Testing. Basic/Intermediate SQL skills Management and ownership of defects/issues from conception to closure Excellent communication skills Continuous integration, continuous deployment and continuous delivery. Use of test management tools, such as MS Test Manager, Jira, HipTest, Microsoft dev-ops Desirable skills: Cypress (or any current UI Automation Framework) Visual Studio Experience testing Microsoft Dynamics 365 Financials / BI Reports Experience of open-source tools. (GIT, Confluence, Jira. BitBucket) Experience in energy (i.e., Power, Gas, Water) / utility sectors At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. "We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability." What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue (Apply online only)+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Systems Service Engineer Our client, who are an Automation company based in Telford, are looking for a Systems Service Engineer to join their team on a permanent basis. The purpose of this role is to offer prompt, efficient, thorough and safe on-site service and commissioning of complete Electrical Control Systems including PLCs, AC/DC drive, general control gear and SCADA systems These sites may be anywhere in the United Kingdom or overseas You will be reporting directly to the Production & Service Manager Job Responsibilities Reactive site support on customer automation control applications to include PLC, VSD's, Robots network and SCADA systems 24/7 reactive callout support (rostered cover) Methodical problem-solving approach Workshop testing of engineered automation Control Systems Investigation and Repair of components to include PLC, VSD's, Robots network and SCADA systems To be capable of reading electrical schematic diagrams and PLC software listings To be capable of keeping accurate and up to date site logs and timesheets Accurate marking-up of project schematics and documentation Assist with the development and delivery of bespoke training courses to meet the customer's requirements Support and train colleagues where possible Assist other engineers with on-site commissioning and service of engineered automation Control Systems Assist sales with technical support, site audits and quotations Assist in the development of the service department to increase its capabilities and competitiveness within the marketplace To adhere to the Company's Quality and Health and Safety procedures and any other Company policies and procedures Other engineering duties deemed to be within your capabilities Communication Skills To be able to communicate with customers, other contractors and other commissioning engineers with regard to problems, progress and targets To be capable of communicating with other on-site personnel Physical Demands The position sometimes requires consistently long hours without time off. You should be prepared to spend long periods of time on your feet Working Conditions Working at customer sites across the UK and abroad. Due to the nature of specific projects, there is a possibility that there may be prolonged periods of time spent overseas Knowledge, Skills and Experience Variable speed drives experience for Siemens, ABB, Danfoss, Rockwell, CT and Servo drives PLC experience for Rockwell, Siemens, Mitsubishi, Omron products and software Robot experience would be advantageous Personal Qualities Being a great team player as well as the ability to work off own initiative Excellent communication skills, both oral & written Confident and pro-active with an organised approach to work Situational adaptability Good problem solver Hands on attitude Enthusiastic and able to be relied upon The package for this role includes a salary of 45,000 + company van + 5% pension + overtime + on call payment Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 19, 2024
Full time
Systems Service Engineer Our client, who are an Automation company based in Telford, are looking for a Systems Service Engineer to join their team on a permanent basis. The purpose of this role is to offer prompt, efficient, thorough and safe on-site service and commissioning of complete Electrical Control Systems including PLCs, AC/DC drive, general control gear and SCADA systems These sites may be anywhere in the United Kingdom or overseas You will be reporting directly to the Production & Service Manager Job Responsibilities Reactive site support on customer automation control applications to include PLC, VSD's, Robots network and SCADA systems 24/7 reactive callout support (rostered cover) Methodical problem-solving approach Workshop testing of engineered automation Control Systems Investigation and Repair of components to include PLC, VSD's, Robots network and SCADA systems To be capable of reading electrical schematic diagrams and PLC software listings To be capable of keeping accurate and up to date site logs and timesheets Accurate marking-up of project schematics and documentation Assist with the development and delivery of bespoke training courses to meet the customer's requirements Support and train colleagues where possible Assist other engineers with on-site commissioning and service of engineered automation Control Systems Assist sales with technical support, site audits and quotations Assist in the development of the service department to increase its capabilities and competitiveness within the marketplace To adhere to the Company's Quality and Health and Safety procedures and any other Company policies and procedures Other engineering duties deemed to be within your capabilities Communication Skills To be able to communicate with customers, other contractors and other commissioning engineers with regard to problems, progress and targets To be capable of communicating with other on-site personnel Physical Demands The position sometimes requires consistently long hours without time off. You should be prepared to spend long periods of time on your feet Working Conditions Working at customer sites across the UK and abroad. Due to the nature of specific projects, there is a possibility that there may be prolonged periods of time spent overseas Knowledge, Skills and Experience Variable speed drives experience for Siemens, ABB, Danfoss, Rockwell, CT and Servo drives PLC experience for Rockwell, Siemens, Mitsubishi, Omron products and software Robot experience would be advantageous Personal Qualities Being a great team player as well as the ability to work off own initiative Excellent communication skills, both oral & written Confident and pro-active with an organised approach to work Situational adaptability Good problem solver Hands on attitude Enthusiastic and able to be relied upon The package for this role includes a salary of 45,000 + company van + 5% pension + overtime + on call payment Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Elevation Recruitment Group are pleased to be supporting one of our key clients in Sheffield as they look to recruit a Systems Manager. Sheffield office based role Mon - Fri £30,000 - £45,000 This is a great opportunity for a tech-savvy professional to take charge of our client s diverse range of Applications. This role is integral to their business s success, requiring a candidate with expertise in ERP, web development, hardware management, and a keen eye for continuous improvement. Key Duties & Responsibilities: Become a super user of Epicor, demonstrating proficiency in report writing using SQL, screen design, and user restrictions Utilise Crystal Reports to create bespoke forms and enhance reporting capabilities Implement changes and improvements to our Magento 2 platform, enhancing the overall user experience Utilise Elementor to manage and optimize email signatures linked to Outlook Work with Klayvio for email marketing, ensuring seamless integration with our website Day to day support of Outlook / Office 365 including set up roles and automated messages based on predefined criteria to enhance communication efficiency Oversee and maintain hardware components including computers, printers, cables, data points, and onsite servers Troubleshoot hardware issues and coordinate with vendors for necessary repairs or replacements Collaborate with the management team to identify software needs and propose solutions that align with the business objectives. Proactively suggest, manage, and implement systems improvements based on evolving business requirements. Lead projects such as implementing drop shipping and other initiatives to enhance business processes Work closely with stakeholders to understand requirements and deliver solutions that meet or exceed expectations Facilitate integration with customers and suppliers for live data exchange using protocols such as FTP and EDI Ensure data integrity and security during integration processes. We are keen to speak with Tech savvy self-starters who possess the following skills & experience: Demonstrable experience of supporting ERP platforms Crystal Report writing experience SQL experience Understanding and passion for improving web based UX - Magento Experience of using Marketing automation platforms such as Klayvio Experience of supporting Microsoft Tech stack Strong hardware and infrastructure management skills, including knowledge of onsite server maintenance Experience with system requirements analysis and continuous improvement initiatives Project management experience Familiarity with integration protocols such as FTP and EDI If you are a proactive problem-solver with a passion for innovation and a track record of successfully implementing and managing diverse systems, this could be the ideal role for you! Apply now for more info!
Apr 19, 2024
Full time
Elevation Recruitment Group are pleased to be supporting one of our key clients in Sheffield as they look to recruit a Systems Manager. Sheffield office based role Mon - Fri £30,000 - £45,000 This is a great opportunity for a tech-savvy professional to take charge of our client s diverse range of Applications. This role is integral to their business s success, requiring a candidate with expertise in ERP, web development, hardware management, and a keen eye for continuous improvement. Key Duties & Responsibilities: Become a super user of Epicor, demonstrating proficiency in report writing using SQL, screen design, and user restrictions Utilise Crystal Reports to create bespoke forms and enhance reporting capabilities Implement changes and improvements to our Magento 2 platform, enhancing the overall user experience Utilise Elementor to manage and optimize email signatures linked to Outlook Work with Klayvio for email marketing, ensuring seamless integration with our website Day to day support of Outlook / Office 365 including set up roles and automated messages based on predefined criteria to enhance communication efficiency Oversee and maintain hardware components including computers, printers, cables, data points, and onsite servers Troubleshoot hardware issues and coordinate with vendors for necessary repairs or replacements Collaborate with the management team to identify software needs and propose solutions that align with the business objectives. Proactively suggest, manage, and implement systems improvements based on evolving business requirements. Lead projects such as implementing drop shipping and other initiatives to enhance business processes Work closely with stakeholders to understand requirements and deliver solutions that meet or exceed expectations Facilitate integration with customers and suppliers for live data exchange using protocols such as FTP and EDI Ensure data integrity and security during integration processes. We are keen to speak with Tech savvy self-starters who possess the following skills & experience: Demonstrable experience of supporting ERP platforms Crystal Report writing experience SQL experience Understanding and passion for improving web based UX - Magento Experience of using Marketing automation platforms such as Klayvio Experience of supporting Microsoft Tech stack Strong hardware and infrastructure management skills, including knowledge of onsite server maintenance Experience with system requirements analysis and continuous improvement initiatives Project management experience Familiarity with integration protocols such as FTP and EDI If you are a proactive problem-solver with a passion for innovation and a track record of successfully implementing and managing diverse systems, this could be the ideal role for you! Apply now for more info!
Location: Leatherhead, Surrey Contract: Permanent, Full time Salary: Competitive ESP has a requirement for an experienced Technical Project manager who can help the business to manage several key Dynamics projects which we are currently undertaking. ESP is experiencing rapid growth and need their processes mapped, updated, automated, and linked in several areas. This role is exciting as it offers unique experience to get to know the utilities sector and also a green-field site in terms of scope. The successful participant will get the opportunity to grow the company s efficiency and help develop other members of staff. Key Accountabilities: Owning and delivering projects which will be key to ESP s continued growth.Working with the current team with advice and guidance to help them deliver their projects. Working closely with Business Change management to help with the development of the department and adding value by identifying and uncovering opportunities to improve/automate processes. Key Responsibilities: Managing the full process of projects including: Setting up and leading workshops. Managing stakeholders to ensure participation and gain consensus and accountability. Producing detailed documentation where appropriate. Identify where existing or desired processes are lacking and able to suggest and detail improvements Working with the project team to transfer results through to a workable solution and make coherent recommendations. Demonstrable technical experience of Dynamics 365 and Power Apps will be extremely useful as you will be required to work with technical teams both internally and externally. Person Specification: A pragmatic and common-sense approach is a must. Experience of dealing with, and getting the most out of people from multiple departments and backgrounds. Able to drive project meetings and analysis workshops and capture requirements ensuring nothing is missed. Leading the way with stakeholders, managing expectations and delivering results in a consistent and calm manner. Essential: Experience of Dynamics 365. Configuration and Power Apps. Demonstrable knowledge of business analysis principles, methodologies, and tools. A positive and pragmatic approach to problem solving. Able to clearly articulate messages to a variety of audiences. An analytical approach Comprehensive experience of capturing business requirements and processes Track record of identifying process improvements and automation opportunities. Able to work independently. Excellent written and reporting skills. Desirable: Reporting tool knowledge (e.g. Power BI) Knowledge of Azure DevOps Closing date 03-05-2024 REF-(Apply online only)
Apr 19, 2024
Full time
Location: Leatherhead, Surrey Contract: Permanent, Full time Salary: Competitive ESP has a requirement for an experienced Technical Project manager who can help the business to manage several key Dynamics projects which we are currently undertaking. ESP is experiencing rapid growth and need their processes mapped, updated, automated, and linked in several areas. This role is exciting as it offers unique experience to get to know the utilities sector and also a green-field site in terms of scope. The successful participant will get the opportunity to grow the company s efficiency and help develop other members of staff. Key Accountabilities: Owning and delivering projects which will be key to ESP s continued growth.Working with the current team with advice and guidance to help them deliver their projects. Working closely with Business Change management to help with the development of the department and adding value by identifying and uncovering opportunities to improve/automate processes. Key Responsibilities: Managing the full process of projects including: Setting up and leading workshops. Managing stakeholders to ensure participation and gain consensus and accountability. Producing detailed documentation where appropriate. Identify where existing or desired processes are lacking and able to suggest and detail improvements Working with the project team to transfer results through to a workable solution and make coherent recommendations. Demonstrable technical experience of Dynamics 365 and Power Apps will be extremely useful as you will be required to work with technical teams both internally and externally. Person Specification: A pragmatic and common-sense approach is a must. Experience of dealing with, and getting the most out of people from multiple departments and backgrounds. Able to drive project meetings and analysis workshops and capture requirements ensuring nothing is missed. Leading the way with stakeholders, managing expectations and delivering results in a consistent and calm manner. Essential: Experience of Dynamics 365. Configuration and Power Apps. Demonstrable knowledge of business analysis principles, methodologies, and tools. A positive and pragmatic approach to problem solving. Able to clearly articulate messages to a variety of audiences. An analytical approach Comprehensive experience of capturing business requirements and processes Track record of identifying process improvements and automation opportunities. Able to work independently. Excellent written and reporting skills. Desirable: Reporting tool knowledge (e.g. Power BI) Knowledge of Azure DevOps Closing date 03-05-2024 REF-(Apply online only)
Head of Support/Support Manager - Associate Director level Boutique Treasury Consultancy - London (Hybrid role) We require an Associate Director with Global Delivery to oversee the following responsibilities: Delivering and upselling Transition Services for Treasury Management Systems to customers during the implementation lifecycle and post implementation lifecycle. Product deployment. An area that is rapidly scaling for my client and represents a significant volume of product implementation scope for them as an organization. Transition services, extended to clients throughout the implementation and post-implementation phases, encompass a comprehensive support framework. Leveraging certified consultants, delivering prompt responses to address client inquiries, offer strategic guidance, and provide assistance as needed. In this role you will support the Director of Global Delivery to oversee both of these services, enabling them to define structure and standards enabling Global Delivery to reach significant scale as a core delivery capability for the Group. Your duties will include establishing, refining, guiding and overseeing and overseeing the delivery of Transition Services through a dedicated team of internal resources for Transition Services. As part of your responsibilities you will also be expected to help define Deployment and Sales assets for the Transition Service and, eventually product deployment. In this regard, driving strategy with the Director of Global Delivery to enhance the Transtion-As-A-Service and Deployment teams in terms of tools, approach/methodology, legal agreement refinement, automations of process and refinements to perfect outcomes with customers. You will also support the Director of Global Delivery, Directors and Partners in Treasury Systems to upsell Transition Services to customers, both during ongoing Professional Services implementation or post go-live/hypercare. From a product deployment perspective, you will work closely with the Director of Global Delivery and a future extended management structure for product deployment to operationalise deployment processes for the product to customers globally. Jointly, you will oversee the establishment and growth of a new deployment team in relation to this product, which is expected to be located to two major hubs: one in the UK and one in South Africa. Role Objectives Day-to-Day responsibilities in relation to Transition Services: Manage support staff to efficiently clear client support tickets. Identify knowledge gaps, and/or training needs for staff members to provide the in-depth knowledge expected by clients. Undertakes reviews with team Ensure adherence to service level agreements (SLAs) for resolving client support tickets. Utilise Freshdesk ticketing application to organise and prioritise support tasks. Communicate with clients via ticket emails and Calendly meetings to address their support needs. Monitor client's usage time and notify them when unused time hits Generate monthly usage reports detailing time spent on each ticket and client's unused time balance Act as the main escalation point for all project and production support related queries and issues. Ensure each Support Ticket is promptly actioned, resulting in timely resolution of client issues. Aim to close tickets out with client satisfaction. Work with Managed Testing Service experts to standardise and align MTS ticketing requests with the existing Transition Service ticketing workflow in Global Delivery s Freshdesk platform. Establish, own and update roadmap of improvements for Transition Services with Director of Global Delivery. Provide feedback to the Director of Global Delivery on Support processes, creating procedures with ClickUp. Escalate problematic clients/support issues to the Director of Global Delivery. Who You ll Work With You will initially head the Transition-As-A-Service team for Treasury Systems and, eventually, the formation of a new product deployment team, under the guidance of and working closely with the Director for Global Delivery. As the Lead of these two teams you will be responsible for driving the strategic direction of the team, structured approaches for delivery, working closely with senior customer contacts, Directors and Partners in the product organizations and the Director of Global delivery. Initially you will be required to interact continuously with the functional and project management resources within the Implement Treasury Systems capabilities functioning as the main point of coordination and escalation with our clients and their senior stakeholders to oversee and drive a pipeline of support and change request projects This includes new functionality or extensions of existing functionality in the Treasury Management System. You will need: 8 years+ background in Treasury Systems implementation with at least 2 years relevant experience in managing implementation teams. Strong technical understanding of deployment and support methodologies or approaches, having designed or overseeng the formation of these methodologies or approaches. Experience in client engagement covering both design, deployment and post go-live / hypercare. Relevant and useful experience in Managed Services, Support Services and managing Treasury Systems deployment teams. Ability to scale and run global groups of expertise that support full deployments, change requests and technical implementations. Willingness to manage customer support and deployment projects across multiple timezones and travel to the United Kingdom (UK) for extended periods, as may be required from time to time. Strong interpersonal skills with proven track record of approaches to managing clients. Technical understanding of project management toolsets, agile work toolsets and ticket service desk applications.
Apr 19, 2024
Full time
Head of Support/Support Manager - Associate Director level Boutique Treasury Consultancy - London (Hybrid role) We require an Associate Director with Global Delivery to oversee the following responsibilities: Delivering and upselling Transition Services for Treasury Management Systems to customers during the implementation lifecycle and post implementation lifecycle. Product deployment. An area that is rapidly scaling for my client and represents a significant volume of product implementation scope for them as an organization. Transition services, extended to clients throughout the implementation and post-implementation phases, encompass a comprehensive support framework. Leveraging certified consultants, delivering prompt responses to address client inquiries, offer strategic guidance, and provide assistance as needed. In this role you will support the Director of Global Delivery to oversee both of these services, enabling them to define structure and standards enabling Global Delivery to reach significant scale as a core delivery capability for the Group. Your duties will include establishing, refining, guiding and overseeing and overseeing the delivery of Transition Services through a dedicated team of internal resources for Transition Services. As part of your responsibilities you will also be expected to help define Deployment and Sales assets for the Transition Service and, eventually product deployment. In this regard, driving strategy with the Director of Global Delivery to enhance the Transtion-As-A-Service and Deployment teams in terms of tools, approach/methodology, legal agreement refinement, automations of process and refinements to perfect outcomes with customers. You will also support the Director of Global Delivery, Directors and Partners in Treasury Systems to upsell Transition Services to customers, both during ongoing Professional Services implementation or post go-live/hypercare. From a product deployment perspective, you will work closely with the Director of Global Delivery and a future extended management structure for product deployment to operationalise deployment processes for the product to customers globally. Jointly, you will oversee the establishment and growth of a new deployment team in relation to this product, which is expected to be located to two major hubs: one in the UK and one in South Africa. Role Objectives Day-to-Day responsibilities in relation to Transition Services: Manage support staff to efficiently clear client support tickets. Identify knowledge gaps, and/or training needs for staff members to provide the in-depth knowledge expected by clients. Undertakes reviews with team Ensure adherence to service level agreements (SLAs) for resolving client support tickets. Utilise Freshdesk ticketing application to organise and prioritise support tasks. Communicate with clients via ticket emails and Calendly meetings to address their support needs. Monitor client's usage time and notify them when unused time hits Generate monthly usage reports detailing time spent on each ticket and client's unused time balance Act as the main escalation point for all project and production support related queries and issues. Ensure each Support Ticket is promptly actioned, resulting in timely resolution of client issues. Aim to close tickets out with client satisfaction. Work with Managed Testing Service experts to standardise and align MTS ticketing requests with the existing Transition Service ticketing workflow in Global Delivery s Freshdesk platform. Establish, own and update roadmap of improvements for Transition Services with Director of Global Delivery. Provide feedback to the Director of Global Delivery on Support processes, creating procedures with ClickUp. Escalate problematic clients/support issues to the Director of Global Delivery. Who You ll Work With You will initially head the Transition-As-A-Service team for Treasury Systems and, eventually, the formation of a new product deployment team, under the guidance of and working closely with the Director for Global Delivery. As the Lead of these two teams you will be responsible for driving the strategic direction of the team, structured approaches for delivery, working closely with senior customer contacts, Directors and Partners in the product organizations and the Director of Global delivery. Initially you will be required to interact continuously with the functional and project management resources within the Implement Treasury Systems capabilities functioning as the main point of coordination and escalation with our clients and their senior stakeholders to oversee and drive a pipeline of support and change request projects This includes new functionality or extensions of existing functionality in the Treasury Management System. You will need: 8 years+ background in Treasury Systems implementation with at least 2 years relevant experience in managing implementation teams. Strong technical understanding of deployment and support methodologies or approaches, having designed or overseeng the formation of these methodologies or approaches. Experience in client engagement covering both design, deployment and post go-live / hypercare. Relevant and useful experience in Managed Services, Support Services and managing Treasury Systems deployment teams. Ability to scale and run global groups of expertise that support full deployments, change requests and technical implementations. Willingness to manage customer support and deployment projects across multiple timezones and travel to the United Kingdom (UK) for extended periods, as may be required from time to time. Strong interpersonal skills with proven track record of approaches to managing clients. Technical understanding of project management toolsets, agile work toolsets and ticket service desk applications.
IT Manager - Edinburgh (hybrid) Up To 70k Lorien are closely working with an award-winning software provider for the financial services market and are looking to recruit an IT Manager to lead their internal IT department. Their team was established a year ago with the goal of providing top-notch support to their staff. Now, they aim to enhance their in-house expertise with an experienced, hands-on leader. As the head of this crucial team, you'll bring your wealth of experience and advanced technical skills to the table. This role is diverse and demanding, offering an exciting opportunity to be part of their forward-thinking and innovative team. Primary Responsibilities You will be a proactive technical manager with extensive expertise in Windows Hybrid Domain Administration, Microsoft 365, and end-user computing. Additionally, you will lead a team of two IT Support Engineers. Their focus is on building a first-rate infrastructure, so your familiarity with Microsoft standard configurations for Hybrid AD/AAD, as well as modern practices like scripting, automation, and infrastructure-as-code, is crucial. Your role will involve a balanced allocation of time between operational support for their staff and development projects aimed at refining and expanding their IT infrastructure. As they serve clients regulated by the FCA, the security and compliance requirements are stringent. You will be accountable for continually evolving the processes in accordance with policies and ensuring compliance. Skills, Knowledge & Qualifications Required: Strong understanding of Azure, specifically Azure Sentinel, Azure Site Recovery, Azure Networking, Azure Firewall, Azure Active Directory, Azure Virtual Machines. Familiar with managing or mentoring a small IT team. Exposure to working in an IT/EUC support role. Proficiency in Windows system administration, including Active Directory and Windows Server 201x. Scripting expertise in PowerShell/Bash. Experience in ticket management following ITIL practices. Desirable: Familiarity with automation tools like Terraform, Azure DevOps, and Ansible. Knowledge of database administration, specifically MS-SQL. Expertise in internal network design, implementation, and management. Experience in setting up office wired and wireless networks to serve 20-200 users. Past exposure in managing office internet access and secure inter-office communications. Linux administration, particularly CentOS and AlmaLinux. In return for your efforts, our client wants to support and express their appreciation to their staff by offering an excellent benefits package, a couple of fantastic centrally located offices and the chance to work alongside inspiring individuals. This is a great opportunity to join a growing team and be part of a collaborative environment where your expertise will be valued and rewarded. Apply now with your latest CV for immediate consideration. Ind-PC1 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 19, 2024
Full time
IT Manager - Edinburgh (hybrid) Up To 70k Lorien are closely working with an award-winning software provider for the financial services market and are looking to recruit an IT Manager to lead their internal IT department. Their team was established a year ago with the goal of providing top-notch support to their staff. Now, they aim to enhance their in-house expertise with an experienced, hands-on leader. As the head of this crucial team, you'll bring your wealth of experience and advanced technical skills to the table. This role is diverse and demanding, offering an exciting opportunity to be part of their forward-thinking and innovative team. Primary Responsibilities You will be a proactive technical manager with extensive expertise in Windows Hybrid Domain Administration, Microsoft 365, and end-user computing. Additionally, you will lead a team of two IT Support Engineers. Their focus is on building a first-rate infrastructure, so your familiarity with Microsoft standard configurations for Hybrid AD/AAD, as well as modern practices like scripting, automation, and infrastructure-as-code, is crucial. Your role will involve a balanced allocation of time between operational support for their staff and development projects aimed at refining and expanding their IT infrastructure. As they serve clients regulated by the FCA, the security and compliance requirements are stringent. You will be accountable for continually evolving the processes in accordance with policies and ensuring compliance. Skills, Knowledge & Qualifications Required: Strong understanding of Azure, specifically Azure Sentinel, Azure Site Recovery, Azure Networking, Azure Firewall, Azure Active Directory, Azure Virtual Machines. Familiar with managing or mentoring a small IT team. Exposure to working in an IT/EUC support role. Proficiency in Windows system administration, including Active Directory and Windows Server 201x. Scripting expertise in PowerShell/Bash. Experience in ticket management following ITIL practices. Desirable: Familiarity with automation tools like Terraform, Azure DevOps, and Ansible. Knowledge of database administration, specifically MS-SQL. Expertise in internal network design, implementation, and management. Experience in setting up office wired and wireless networks to serve 20-200 users. Past exposure in managing office internet access and secure inter-office communications. Linux administration, particularly CentOS and AlmaLinux. In return for your efforts, our client wants to support and express their appreciation to their staff by offering an excellent benefits package, a couple of fantastic centrally located offices and the chance to work alongside inspiring individuals. This is a great opportunity to join a growing team and be part of a collaborative environment where your expertise will be valued and rewarded. Apply now with your latest CV for immediate consideration. Ind-PC1 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Audio Visual Project Manager Job Description: My client is seeking an experienced Audio Visual Project Manager with expertise in smart homes to lead their projects in designing and implementing cutting-edge AV solutions. As an integral member of the team, you will be responsible for managing all aspects of AV projects, from initial concept to final installation, with a focus on delivering exceptional results for clients' smart home environments. Responsibilities: Lead the planning, coordination, and execution of audio visual projects for smart homes, ensuring alignment with client requirements, timelines, and budgets. Collaborate with clients, architects, interior designers, and subcontractors to develop customised AV solutions that enhance the functionality and aesthetics of smart home environments. Manage project schedules, resources, and budgets to ensure on-time delivery and cost-effective execution. Oversee the installation, configuration, and integration of audio, video, lighting, and control systems, including smart home automation technologies. Conduct site visits, inspections, and quality assurance checks to ensure adherence to project specifications and industry standards. Provide technical expertise and guidance to project team members, subcontractors, and clients throughout the project lifecycle. Proactively identify risks, issues, and opportunities for improvement, and implement appropriate mitigation strategies. Foster positive relationships with clients and stakeholders by delivering high-quality workmanship and superior customer service. Requirements: Proven experience as an Audio Visual Project Manager Strong technical knowledge of audio visual systems, home automation technologies, and integration protocols. Experience with leading AV manufacturers and products, such as Crestron, Control4, Lutron, etc. Excellent project management skills, including the ability to prioritize tasks, manage multiple projects simultaneously, and drive results. Exceptional communication, negotiation, and interpersonal skills. Ability to travel to project sites Benefits: 29 days holiday + Christmas shutdown + Birthday off Company credit card for all expenses Social events / awards Training and certifications If this role sounds like something of interest, please apply with an up-to-date CV and a member of our team will be in contact with more information regarding the opportunity.
Apr 18, 2024
Full time
Audio Visual Project Manager Job Description: My client is seeking an experienced Audio Visual Project Manager with expertise in smart homes to lead their projects in designing and implementing cutting-edge AV solutions. As an integral member of the team, you will be responsible for managing all aspects of AV projects, from initial concept to final installation, with a focus on delivering exceptional results for clients' smart home environments. Responsibilities: Lead the planning, coordination, and execution of audio visual projects for smart homes, ensuring alignment with client requirements, timelines, and budgets. Collaborate with clients, architects, interior designers, and subcontractors to develop customised AV solutions that enhance the functionality and aesthetics of smart home environments. Manage project schedules, resources, and budgets to ensure on-time delivery and cost-effective execution. Oversee the installation, configuration, and integration of audio, video, lighting, and control systems, including smart home automation technologies. Conduct site visits, inspections, and quality assurance checks to ensure adherence to project specifications and industry standards. Provide technical expertise and guidance to project team members, subcontractors, and clients throughout the project lifecycle. Proactively identify risks, issues, and opportunities for improvement, and implement appropriate mitigation strategies. Foster positive relationships with clients and stakeholders by delivering high-quality workmanship and superior customer service. Requirements: Proven experience as an Audio Visual Project Manager Strong technical knowledge of audio visual systems, home automation technologies, and integration protocols. Experience with leading AV manufacturers and products, such as Crestron, Control4, Lutron, etc. Excellent project management skills, including the ability to prioritize tasks, manage multiple projects simultaneously, and drive results. Exceptional communication, negotiation, and interpersonal skills. Ability to travel to project sites Benefits: 29 days holiday + Christmas shutdown + Birthday off Company credit card for all expenses Social events / awards Training and certifications If this role sounds like something of interest, please apply with an up-to-date CV and a member of our team will be in contact with more information regarding the opportunity.
Project Manager - Migration to Eloqua experience Job Type Contract/Temporary Location London Negotiable Job Ref BBBH95 Date Added April 2nd, 2024 Project Manager - Experienced in Migrating to Eloqua We have an exciting opportunity for a Project Manager with experience in migrations to Eloqua to join a British Publishing, business intelligence and events group. Length : 6 months Location : Hybrid - 2 days a week in London Role Summary The Conference Brands Migration to Eloqua project is a project to migrate the companies event brands from legacy platforms to an existing instance of Eloqua. The Project Manager role will be responsible for the planning, execution and closing of the project by ensuring that it is completed on time, within budget and with good quality based on agreed scope. Skills and Experience Strong leadership, senior stakeholder management and the ability to collaborate cross-functional teams is essential The ability to lead, guide and motivate the project team members to achieve their objectives. Good understanding of change and project methodologies. Effective problem-solving skills to address issues and obstacles that may arise throughout the project lifecycle. Proficiency in Project Management software and tools. Experience in Eloqua Migrations across multiple divisions. Knowledge and Qualifications Experience in managing technology type of project, primary related to Eloqua Marketing Automation. Experience managing projects with international or cross-cultural environment will be beneficial. Bachelor's or Master's degree in Project Management, Engineering or IT is preferrable. Professional qualifications such as Project Management Professional (PMP) certificate or PRINCE2 Practitioner is of an advantage. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. With insight across the whole of Lorien, we'll keep you ahead of the curve on the talent market.
Apr 18, 2024
Full time
Project Manager - Migration to Eloqua experience Job Type Contract/Temporary Location London Negotiable Job Ref BBBH95 Date Added April 2nd, 2024 Project Manager - Experienced in Migrating to Eloqua We have an exciting opportunity for a Project Manager with experience in migrations to Eloqua to join a British Publishing, business intelligence and events group. Length : 6 months Location : Hybrid - 2 days a week in London Role Summary The Conference Brands Migration to Eloqua project is a project to migrate the companies event brands from legacy platforms to an existing instance of Eloqua. The Project Manager role will be responsible for the planning, execution and closing of the project by ensuring that it is completed on time, within budget and with good quality based on agreed scope. Skills and Experience Strong leadership, senior stakeholder management and the ability to collaborate cross-functional teams is essential The ability to lead, guide and motivate the project team members to achieve their objectives. Good understanding of change and project methodologies. Effective problem-solving skills to address issues and obstacles that may arise throughout the project lifecycle. Proficiency in Project Management software and tools. Experience in Eloqua Migrations across multiple divisions. Knowledge and Qualifications Experience in managing technology type of project, primary related to Eloqua Marketing Automation. Experience managing projects with international or cross-cultural environment will be beneficial. Bachelor's or Master's degree in Project Management, Engineering or IT is preferrable. Professional qualifications such as Project Management Professional (PMP) certificate or PRINCE2 Practitioner is of an advantage. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. With insight across the whole of Lorien, we'll keep you ahead of the curve on the talent market.
As the E-commerce Project Manager you will be working within one of the best known and admired brands in the world to help build and maintain effective relationships with the Online Experience team. Inside IR35 contract. Hybrid working - 3 days in the office, 2 days wfh. As the Project Manage you will be collaborating with EU stakeholders and BA's to gather requirements aligned with the stakeholders needs and HQ vision. As a strong communicator, you will be engaging with third party vendors and have experience within ecommerce. Projects could relate to Trade In, payment, backoffice configurations, but not limited to. Skills & experience: Essential - eCommerce /retail experience. Extensive experience in using Agile/Sprints & a product (MVP) centric design; Applying DevOps (CICD) and automation throughout the program development and roll-outs. Overall delivery operational experience (Demand and supply, resource fulfilment, financial process-internal-external.) Knowledge of corporate global ERP systems. Exposure to the collaboration tools such as Jira/Confluence is preferred. Highly desirable - SAP Hybris, and Adobe Experience Manager (AEM.) Project management/Vendor Management. If this E-commerce Project Manager role is of interest, then please apply now.
Apr 18, 2024
Contractor
As the E-commerce Project Manager you will be working within one of the best known and admired brands in the world to help build and maintain effective relationships with the Online Experience team. Inside IR35 contract. Hybrid working - 3 days in the office, 2 days wfh. As the Project Manage you will be collaborating with EU stakeholders and BA's to gather requirements aligned with the stakeholders needs and HQ vision. As a strong communicator, you will be engaging with third party vendors and have experience within ecommerce. Projects could relate to Trade In, payment, backoffice configurations, but not limited to. Skills & experience: Essential - eCommerce /retail experience. Extensive experience in using Agile/Sprints & a product (MVP) centric design; Applying DevOps (CICD) and automation throughout the program development and roll-outs. Overall delivery operational experience (Demand and supply, resource fulfilment, financial process-internal-external.) Knowledge of corporate global ERP systems. Exposure to the collaboration tools such as Jira/Confluence is preferred. Highly desirable - SAP Hybris, and Adobe Experience Manager (AEM.) Project management/Vendor Management. If this E-commerce Project Manager role is of interest, then please apply now.
Big Red Recruitment Midlands Limited
Burton-on-trent, Staffordshire
Do you want to help build the testing environment for one of the UK s leading retailers? You ll be joining an IT department implementing testing for the first time thus giving you the autonomy to help implement best practice, move the business towards automation, and manage 3rd party testers. As a Test Lead you ll work closely with the Test Manager to define testing strategy, select appropriate tooling, grow the team, and implement test automation. You ll manage all test activities for key IT projects, mentor junior members of the team, maintain test documentation, orchestrating UAT testing, design and execute test cases, implement new testing initiatives, and evaluate the overall performance of the test function. The role is based in Burton on Trent, 3 days a week in the office (2 from home) at the start but will reduce to a more flexible hybrid approach once you re settled in. With the role being hybrid please ensure that you live a commutable distance from Burton on Trent before applying. SALARY: up to £50 000 depending on experience Ideally you will have: Experience of test automation with a real interest in this area. Mentoring of less experienced test analysts. Proficient in use of test tools e.g. JIRA. Working experience of generating and executing functional, non-functional and regression tests. If you feel this exciting opportunity is for you and want to hear more, please apply as we have interview slots available. Please note that unfortunately we can t offer visa sponsorship for this role. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Apr 18, 2024
Full time
Do you want to help build the testing environment for one of the UK s leading retailers? You ll be joining an IT department implementing testing for the first time thus giving you the autonomy to help implement best practice, move the business towards automation, and manage 3rd party testers. As a Test Lead you ll work closely with the Test Manager to define testing strategy, select appropriate tooling, grow the team, and implement test automation. You ll manage all test activities for key IT projects, mentor junior members of the team, maintain test documentation, orchestrating UAT testing, design and execute test cases, implement new testing initiatives, and evaluate the overall performance of the test function. The role is based in Burton on Trent, 3 days a week in the office (2 from home) at the start but will reduce to a more flexible hybrid approach once you re settled in. With the role being hybrid please ensure that you live a commutable distance from Burton on Trent before applying. SALARY: up to £50 000 depending on experience Ideally you will have: Experience of test automation with a real interest in this area. Mentoring of less experienced test analysts. Proficient in use of test tools e.g. JIRA. Working experience of generating and executing functional, non-functional and regression tests. If you feel this exciting opportunity is for you and want to hear more, please apply as we have interview slots available. Please note that unfortunately we can t offer visa sponsorship for this role. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about cloud computing and love the challenge of solving the most complex technical problems? Come join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. We are Azure Customer Experience Engineering - a global Azure Engineering Support organization (part of Azure Customer Experience group) that is customer-obsessed, and support engaged, with an engineering mindset. As an Azure Customer Experience Engineer, you are the primary support and engineering contact accountable for the customer's Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. You will also act as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers. In this role, you will work together with field teams (Customer Success Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams with our mission to turn Azure customers into fans with a world-class engineering-led support experience. This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications • Experience: Demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations. Substantial cloud experience. • Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution. • Customer Obsession: Passion for customers and focus on delivering the right customer experience. • Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. • Technical Skills: Some understanding of cloud computing technologies. Optionally, demonstrated hands on experience in one or more of the following: o Core IaaS: Compute, Storage, Networking, High Availability o Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks o Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. o Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc. o Preferred but not required: Cosmos DB, Azure Kubernetes Service o Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Responsibilities • Technical Oriented - o Utilizes engineering tools, customer telemetry and direct input. Flags the patterns of defects/signals in the products or issues across customers. Inform customers and partners about the complex thematic active issues, progress made on them, and discuss next steps. o Synthesizes feedback from customers and partners to learn about the product usage and identify and resolve feature and knowledge gaps and key performance indicators (KPIs) in the current product. Leads team in sharing insights and best practices with customers and partners on these service improvements. Recommends changes to content improvement or troubleshooting guides and develops metrics to evaluate the changes • Customer Solution Lifecycle Management - o Utilizes cross systems to conduct health checks to ensure customer environment (e.g., product, service, feature) is optimized and configured for deployment. Provides guidance to customers on understanding and implementing new versions. Serves as a connecting point between the engineering team and customers throughout the solution's lifecycle. Utilizes any resources to respond and resolve the immediate issues throughout the solution lifecycle. Proactively provides guidance to customers on designing configurations and deploying solutions on Microsoft platforms. o Handles complex escalations on customer issues from the support or field teams. Conducts impact analysis to determine the priority of the escalations. Conducts deep root cause analysis of the issues and converts them into improvement opportunities. Serves as an escalation resource in areas of subject matter expertise. Represents the team on highly complex issues and answers a large variety of technical questions and concerns. • Relationship/Experience Management - o Acts as a voice of customers and leverages customers feedback to provide input on business plans developed by the relevant product and business groups. Identifies customer usage patterns and driving resolutions on reoccurring customer issues with engineering and product and business groups. Leads their team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products. Closes the loop of feedback with the customers on product features. o Partners with other teams (e.g., program managers, software engineers, product, customer service support CSS teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. Leads discussions with stakeholders on customer progression and provides expertise on resolutions plans for common types of customer issues. Proactively communicates the translation of signals into actionable insights/trends to product teams to improve service reliability. Leads coordination with stakeholders (e.g., engineering/product teams) to develop mechanisms that improve customer health engagement and reduce the turnover time. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .
Apr 18, 2024
Full time
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about cloud computing and love the challenge of solving the most complex technical problems? Come join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. We are Azure Customer Experience Engineering - a global Azure Engineering Support organization (part of Azure Customer Experience group) that is customer-obsessed, and support engaged, with an engineering mindset. As an Azure Customer Experience Engineer, you are the primary support and engineering contact accountable for the customer's Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. You will also act as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers. In this role, you will work together with field teams (Customer Success Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams with our mission to turn Azure customers into fans with a world-class engineering-led support experience. This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications • Experience: Demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations. Substantial cloud experience. • Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution. • Customer Obsession: Passion for customers and focus on delivering the right customer experience. • Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. • Technical Skills: Some understanding of cloud computing technologies. Optionally, demonstrated hands on experience in one or more of the following: o Core IaaS: Compute, Storage, Networking, High Availability o Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks o Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. o Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc. o Preferred but not required: Cosmos DB, Azure Kubernetes Service o Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Responsibilities • Technical Oriented - o Utilizes engineering tools, customer telemetry and direct input. Flags the patterns of defects/signals in the products or issues across customers. Inform customers and partners about the complex thematic active issues, progress made on them, and discuss next steps. o Synthesizes feedback from customers and partners to learn about the product usage and identify and resolve feature and knowledge gaps and key performance indicators (KPIs) in the current product. Leads team in sharing insights and best practices with customers and partners on these service improvements. Recommends changes to content improvement or troubleshooting guides and develops metrics to evaluate the changes • Customer Solution Lifecycle Management - o Utilizes cross systems to conduct health checks to ensure customer environment (e.g., product, service, feature) is optimized and configured for deployment. Provides guidance to customers on understanding and implementing new versions. Serves as a connecting point between the engineering team and customers throughout the solution's lifecycle. Utilizes any resources to respond and resolve the immediate issues throughout the solution lifecycle. Proactively provides guidance to customers on designing configurations and deploying solutions on Microsoft platforms. o Handles complex escalations on customer issues from the support or field teams. Conducts impact analysis to determine the priority of the escalations. Conducts deep root cause analysis of the issues and converts them into improvement opportunities. Serves as an escalation resource in areas of subject matter expertise. Represents the team on highly complex issues and answers a large variety of technical questions and concerns. • Relationship/Experience Management - o Acts as a voice of customers and leverages customers feedback to provide input on business plans developed by the relevant product and business groups. Identifies customer usage patterns and driving resolutions on reoccurring customer issues with engineering and product and business groups. Leads their team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products. Closes the loop of feedback with the customers on product features. o Partners with other teams (e.g., program managers, software engineers, product, customer service support CSS teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. Leads discussions with stakeholders on customer progression and provides expertise on resolutions plans for common types of customer issues. Proactively communicates the translation of signals into actionable insights/trends to product teams to improve service reliability. Leads coordination with stakeholders (e.g., engineering/product teams) to develop mechanisms that improve customer health engagement and reduce the turnover time. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .
SOFTWARE DEVELOPMENT MANAGER / LONDON - HYBRID / UP TO £90,000 / GREAT BENEFITS Exciting new opportunity for an experienced Software Development Manager to join a dynamic, growing organisation. As the Software Development Manager, you will be responsible for managing a team while designing and creating new applications that fit with our team standards to execute and deliver projects efficiently and on time. The Gateway is a mission critical, payment processing solution built by a small, agile team. It is Java based and becoming cloud-native by implementing key features as micro services. The Gateway team is pushing the frontiers of payments technology and is in the process of operationalizing and scaling the product. Our team works hard, covers for one another, and maintains work-life balance. We own our results and we take pride in ownership of everything we do. We need help! Changing the world isn t easy, and we have a lot of work ahead of us. From new product features, to automation, to supporting micro services, there are a lot of opportunities for us to grow, and we re looking for great people to come along for the ride. What s on offer? Highly competitive salary between £70,000 - £90,000 ( dependent on experience) Annual company bonus Hybrid working (2 days per week in the London office) Industry leading pension scheme 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays Life assurance & Income protection Discounts & perks platform Employee wellbeing How you'll make an impact: The Software Development Manager will play an important role in the design and analysis of software projects with a high level of technical experience. For this role, we need someone excited about solving problems and being able to juggle multiple items in a day, taking joy in being very efficient in driving items through a pipeline process. Primary responsibilities are to solve current reported problems and find opportunities to resolve those with long term solutions. Other responsibilities may include planning, design, development and testing software systems or applications for software enhancements and new products. Our goal is that about 50% of your responsibility is to provide technical leadership, direction, guidance, and support for the members of your team and about 50% of the role will be development. Other responsibilities include: Manage a small team of highly motivated developers and Systems Analysts Be in position to quickly and effectively resolve customer reported issues; taking ownership of the support process and collaborating with others on best solutions, effectively being a positive force for other teams by allowing focused development to continue. Become product domain expert and develop techniques to help team members gain expertise Contribute to the development and maintenance of the application architecture and ensures all development conforms to defined standards Analyze, design, program, debug and modify software enhancements and/or new products used in local, networked or internet related computer programs Support technological aspects of a software development project so that the end product meets business & technology requirements and is delivered on-time and on-budget Culturally, you're A highly motivated manager and engineer who loves working on small, high performing teams. Someone who cares deeply for team results, checks your ego at the door and takes pride in owning results. A mentor who is capable at guiding the technical development of less experienced developers at the functional, component architectural levels Technically, you Are comfortable working on front-end web code, back end services, data stores, and infrastructure systems Have experience writing modern software deployed in the cloud Are comfortable with encryption schemes, modern APIs, and front-end frameworks Have worked on agile teams to deliver software iteratively Experience you'll bring: BS in an engineering field OR can make us feel intensely confident that you don t need one. 4+ years of experience managing team members 4+ years of experience with Java 2+ years of experience with cloud solutions - Azure, Google, Amazon 4+ years experience working on agile teams to deliver software iteratively Experience with designing and architecting applications Experience with continuous integration/continuous delivery Excellent overall knowledge of Enterprise Level technologies Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills What s Next? If you have the necessary skills and are keen to join a leading business then please APPLY TODAY for immediate consideration.
Apr 18, 2024
Full time
SOFTWARE DEVELOPMENT MANAGER / LONDON - HYBRID / UP TO £90,000 / GREAT BENEFITS Exciting new opportunity for an experienced Software Development Manager to join a dynamic, growing organisation. As the Software Development Manager, you will be responsible for managing a team while designing and creating new applications that fit with our team standards to execute and deliver projects efficiently and on time. The Gateway is a mission critical, payment processing solution built by a small, agile team. It is Java based and becoming cloud-native by implementing key features as micro services. The Gateway team is pushing the frontiers of payments technology and is in the process of operationalizing and scaling the product. Our team works hard, covers for one another, and maintains work-life balance. We own our results and we take pride in ownership of everything we do. We need help! Changing the world isn t easy, and we have a lot of work ahead of us. From new product features, to automation, to supporting micro services, there are a lot of opportunities for us to grow, and we re looking for great people to come along for the ride. What s on offer? Highly competitive salary between £70,000 - £90,000 ( dependent on experience) Annual company bonus Hybrid working (2 days per week in the London office) Industry leading pension scheme 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays Life assurance & Income protection Discounts & perks platform Employee wellbeing How you'll make an impact: The Software Development Manager will play an important role in the design and analysis of software projects with a high level of technical experience. For this role, we need someone excited about solving problems and being able to juggle multiple items in a day, taking joy in being very efficient in driving items through a pipeline process. Primary responsibilities are to solve current reported problems and find opportunities to resolve those with long term solutions. Other responsibilities may include planning, design, development and testing software systems or applications for software enhancements and new products. Our goal is that about 50% of your responsibility is to provide technical leadership, direction, guidance, and support for the members of your team and about 50% of the role will be development. Other responsibilities include: Manage a small team of highly motivated developers and Systems Analysts Be in position to quickly and effectively resolve customer reported issues; taking ownership of the support process and collaborating with others on best solutions, effectively being a positive force for other teams by allowing focused development to continue. Become product domain expert and develop techniques to help team members gain expertise Contribute to the development and maintenance of the application architecture and ensures all development conforms to defined standards Analyze, design, program, debug and modify software enhancements and/or new products used in local, networked or internet related computer programs Support technological aspects of a software development project so that the end product meets business & technology requirements and is delivered on-time and on-budget Culturally, you're A highly motivated manager and engineer who loves working on small, high performing teams. Someone who cares deeply for team results, checks your ego at the door and takes pride in owning results. A mentor who is capable at guiding the technical development of less experienced developers at the functional, component architectural levels Technically, you Are comfortable working on front-end web code, back end services, data stores, and infrastructure systems Have experience writing modern software deployed in the cloud Are comfortable with encryption schemes, modern APIs, and front-end frameworks Have worked on agile teams to deliver software iteratively Experience you'll bring: BS in an engineering field OR can make us feel intensely confident that you don t need one. 4+ years of experience managing team members 4+ years of experience with Java 2+ years of experience with cloud solutions - Azure, Google, Amazon 4+ years experience working on agile teams to deliver software iteratively Experience with designing and architecting applications Experience with continuous integration/continuous delivery Excellent overall knowledge of Enterprise Level technologies Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills What s Next? If you have the necessary skills and are keen to join a leading business then please APPLY TODAY for immediate consideration.
Senior Marketing Specialist (HubSpot) - Edinburgh Hybrid - To 50K Candidates must have a proven track record working with HubSpot to be considered Lorien's client, a great central Edinburgh based firm who started out in the SEO domain and have since grown and evolved to become a key name in the Digital Transformation and CRM space, is looking for a Senior (Inbound) Marketing specialist with a solid grasp of HubSpot to come on board, take the reins across the duties below, and join a team we've recently introduced great new talent into ourselves. As well as flexible hybrid working and an office in the heart of the city centre (very commutable by train/bus/tram), they also offer a comprehensive benefits package, ongoing funded and supported training and upskilling opportunities, and a lot more. Here's what you'll get up to: Using your expertise and position as the key client contact and internal Project Manager for each account you own to craft and manage inbound strategies, liaising closely with personnel from across the business including service, sales and tech Assess and fulfil customer requirements using the full extent of HubSpot and its marketing functionality (including Automation/Ads/Email and Landing Pages/Campaigns and Assets/Lead Capture/etc.) Organise and drive cross-functional team members, and line up strategies from other departments to deliver value-adding results Ensure ongoing and fruitful relationships between the business and its accounts, and identifying commercial opportunities to upsell/implement new services And what they'd like to see in you: Previous record of delivering marketing projects and campaign management Demonstrable background with HubSpot Preferably a background in digital agency / marketing organisations Ability to work in a cross-functional team setting and bring a commercial mindset to the table Willingness to mentor less senior personnel to improve the function as you upskill yourself There is plenty more we can say about this fantastic firm and opportunity, so if this sounds like a great next step for you and you're up to the challenge, let us know and pop your latest CV over for us to discuss! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 18, 2024
Full time
Senior Marketing Specialist (HubSpot) - Edinburgh Hybrid - To 50K Candidates must have a proven track record working with HubSpot to be considered Lorien's client, a great central Edinburgh based firm who started out in the SEO domain and have since grown and evolved to become a key name in the Digital Transformation and CRM space, is looking for a Senior (Inbound) Marketing specialist with a solid grasp of HubSpot to come on board, take the reins across the duties below, and join a team we've recently introduced great new talent into ourselves. As well as flexible hybrid working and an office in the heart of the city centre (very commutable by train/bus/tram), they also offer a comprehensive benefits package, ongoing funded and supported training and upskilling opportunities, and a lot more. Here's what you'll get up to: Using your expertise and position as the key client contact and internal Project Manager for each account you own to craft and manage inbound strategies, liaising closely with personnel from across the business including service, sales and tech Assess and fulfil customer requirements using the full extent of HubSpot and its marketing functionality (including Automation/Ads/Email and Landing Pages/Campaigns and Assets/Lead Capture/etc.) Organise and drive cross-functional team members, and line up strategies from other departments to deliver value-adding results Ensure ongoing and fruitful relationships between the business and its accounts, and identifying commercial opportunities to upsell/implement new services And what they'd like to see in you: Previous record of delivering marketing projects and campaign management Demonstrable background with HubSpot Preferably a background in digital agency / marketing organisations Ability to work in a cross-functional team setting and bring a commercial mindset to the table Willingness to mentor less senior personnel to improve the function as you upskill yourself There is plenty more we can say about this fantastic firm and opportunity, so if this sounds like a great next step for you and you're up to the challenge, let us know and pop your latest CV over for us to discuss! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Development Engineer Location: Hybrid/London Salary: £60,000 - £65,000 Our client is looking for a Developer in the Java/Microservices/AWS space to join a growing practice. What you'll be doing: You will be part of an agile team contributing to the build of digital products, developing new and enhancing existing software components. Your primary role is to develop clean code, adhering to SOLID principles that is well tested, performant and maintainable. They should adhere to the agreed development life cycle, frameworks and quality criteria and collaborate readily with other agile delivery team members to enable the right outcome for the customer. This includes, working with Quality Assurance to support test automation, DevOps engineers to support security, configurability and smooth code deployment, plus pairing with other team members/new colleagues to assist with knowledge transfer, on boarding and pair coding/code reviews. In this role, you will be primarily responsible for: * Delivery of high-quality development work results (structure, content, form) * Integrating the application Front End services (with a basic understanding of web Front End technologies) * Managing the exchange of data between different Back End services (owned by separate development teams) and Front End application and third party API integration * Development of all Server Side logic, working with BA and Quality Assurance to ensure business logic is implemented as required and fully testable * Introducing and owning technical user stories for integration and service optimisation * Documenting solutions through flowcharts, diagrams, code comments, clear code and via Confluence/knowledge base articles * Ensuring compliance with quality guidelines (Unit Tests, Code Quality, Test Driven Development) * Addressing non-functional requirements and operational/support-relevant topics during conception and implementation (eg logging, capacity/performance management, monitoring and distributed tracing/debugging) * End-to-end thinking during development - supporting and improving releases from test to integration and production environments * Proactive skill and artefact building with regards assessing and adopting new technologies * Presentation and demonstration of concepts and services via show-and-tell demos, tech-talks and taking part in direct user feedback and evaluation sessions * Providing and collaborating to produce development work estimates * Following agile software development life cycles, but maintaining foresight to reduce tech debt where possible and not at the cost of good documentation, test automation and non-functional considerations * Working under pressure and at pace when required to meet urgent client needs. What experience you'll bring: In order to be successful in this role, you will have proven experience in and a solid understanding of most of the following: * Delivering integration micro-service patterns using Java Spring Boot * Applying SOLID principles and creating clean code * Experience working with streaming data (eg Apache Kafka) and AWS native messaging/streaming features * API specification/design and documentation * Working with SQL and NoSQL data sources such as Postgres and Mongo Experience with DevOps tooling and application hosting services such as: * Jenkins, Drone, AWS CodeCommit/Pipeline/Deploy * Atlassian stack, Azure DevOps/Docker/Kubernetes/Function as a Service deployments * Broader AWS knowledge (eg S3, KMS, EKS) * Great attention to detail, organisational skills and a keen analytical mind * Experience with Front End JavaScript frameworks, such as React * Proven delivery success in large scale development projects (including, for example, enterprise integration patterns, high assurance/secure services, high throughput/availability non-functional demands) * Demonstrable collaborative team working and taking ownership of delivery commitments and addressing challenges Education and Experience * SC Cleared * Experienced in consulting and ability to cope with pressured environments. * Ideally Public Sector/Central Government experience * Proven experience as Microservices Developer * Ideally AWS or Kubernetes Application Developer Certified Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Apr 18, 2024
Full time
Development Engineer Location: Hybrid/London Salary: £60,000 - £65,000 Our client is looking for a Developer in the Java/Microservices/AWS space to join a growing practice. What you'll be doing: You will be part of an agile team contributing to the build of digital products, developing new and enhancing existing software components. Your primary role is to develop clean code, adhering to SOLID principles that is well tested, performant and maintainable. They should adhere to the agreed development life cycle, frameworks and quality criteria and collaborate readily with other agile delivery team members to enable the right outcome for the customer. This includes, working with Quality Assurance to support test automation, DevOps engineers to support security, configurability and smooth code deployment, plus pairing with other team members/new colleagues to assist with knowledge transfer, on boarding and pair coding/code reviews. In this role, you will be primarily responsible for: * Delivery of high-quality development work results (structure, content, form) * Integrating the application Front End services (with a basic understanding of web Front End technologies) * Managing the exchange of data between different Back End services (owned by separate development teams) and Front End application and third party API integration * Development of all Server Side logic, working with BA and Quality Assurance to ensure business logic is implemented as required and fully testable * Introducing and owning technical user stories for integration and service optimisation * Documenting solutions through flowcharts, diagrams, code comments, clear code and via Confluence/knowledge base articles * Ensuring compliance with quality guidelines (Unit Tests, Code Quality, Test Driven Development) * Addressing non-functional requirements and operational/support-relevant topics during conception and implementation (eg logging, capacity/performance management, monitoring and distributed tracing/debugging) * End-to-end thinking during development - supporting and improving releases from test to integration and production environments * Proactive skill and artefact building with regards assessing and adopting new technologies * Presentation and demonstration of concepts and services via show-and-tell demos, tech-talks and taking part in direct user feedback and evaluation sessions * Providing and collaborating to produce development work estimates * Following agile software development life cycles, but maintaining foresight to reduce tech debt where possible and not at the cost of good documentation, test automation and non-functional considerations * Working under pressure and at pace when required to meet urgent client needs. What experience you'll bring: In order to be successful in this role, you will have proven experience in and a solid understanding of most of the following: * Delivering integration micro-service patterns using Java Spring Boot * Applying SOLID principles and creating clean code * Experience working with streaming data (eg Apache Kafka) and AWS native messaging/streaming features * API specification/design and documentation * Working with SQL and NoSQL data sources such as Postgres and Mongo Experience with DevOps tooling and application hosting services such as: * Jenkins, Drone, AWS CodeCommit/Pipeline/Deploy * Atlassian stack, Azure DevOps/Docker/Kubernetes/Function as a Service deployments * Broader AWS knowledge (eg S3, KMS, EKS) * Great attention to detail, organisational skills and a keen analytical mind * Experience with Front End JavaScript frameworks, such as React * Proven delivery success in large scale development projects (including, for example, enterprise integration patterns, high assurance/secure services, high throughput/availability non-functional demands) * Demonstrable collaborative team working and taking ownership of delivery commitments and addressing challenges Education and Experience * SC Cleared * Experienced in consulting and ability to cope with pressured environments. * Ideally Public Sector/Central Government experience * Proven experience as Microservices Developer * Ideally AWS or Kubernetes Application Developer Certified Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Candidates must have had experience working in Telco/carrier in mobile/security/infrastructure environments and there is a need for someone with heavy Nokia understanding . This position requires being in the office twice per week. Every first and third Monday of the month specifically are mandatory to attend in person for Planning Sessions related to the upcoming sprints. What you'll do Author High Level and Low Level Design Documents to support Client's network Own software/hardware selection perform bug scrubs and security vulnerability assessments and work with Test and Delivery engineers to review test plans, defects, test reports, MOP and change tickets. Drive platform improvements enable automation and implement new solutions that enable DevOps capabilities and support business strategy of building once and deploy multiple time. Competent in designing Carrier grade network solutions for projects, complying with client's design standards Good experience with service provider technologies for supporting carrier routing, switching and security Elicit business and technical requirements working with various partners during requirements collection phase. Strong understanding of Reliability matrix, availability matrix, longevity of design, commercial aspect of solutions Steer network security elements' feature roadmap by working closely with our strategic technology partners for software release planning, budget submissions and provide inputs for case preparation. Must haves: Experience working for a Service Provider Strong Nokia experience Competent in designing carrier grade network solutions for projects, complying with Client's design standards Good experience with service provider technologies for supporting carrier routing, switching and security Strong understanding of Reliability matrix, availability matrix, longevity of design, commercial aspect of solutions Demonstrable document writing skills in producing artefacts such as HLD and LLD , presentation and technical diagrams as part of project engagements Possess excellent communication skills to convey Risks, obtain sign-off, timely escalate issues to management, and send weekly project updates FortinetNSE4 certification and strong hands-on experience of FortiGate firewalls, FortiAnalyser and fortimanager Strong understanding of distributed hardware architecture and hands-on experience with Nokia 7750 Strong experience on ISIS, MPLS, RSVP, TE, Hierarchical QOS, LACP, BGP Good understanding of configuring firewall policies , address objects, NAT, Interfaces, Zones, Dynamic Routing (BGP), logging. Solid grasp of firewall architecture Nice to have: Ability to apply Open-config and Vendor specific NETCONF-YANG models, JSON and XML payload for network automation to configure and manage firewalls Knowledge of Python and GIT to manage configuration templates and develop Automation solutions Knowledge of Palo Alto firewalls, F5LTM/GTM (or other load balancing) and Mobile 5G technologies.
Apr 18, 2024
Full time
Candidates must have had experience working in Telco/carrier in mobile/security/infrastructure environments and there is a need for someone with heavy Nokia understanding . This position requires being in the office twice per week. Every first and third Monday of the month specifically are mandatory to attend in person for Planning Sessions related to the upcoming sprints. What you'll do Author High Level and Low Level Design Documents to support Client's network Own software/hardware selection perform bug scrubs and security vulnerability assessments and work with Test and Delivery engineers to review test plans, defects, test reports, MOP and change tickets. Drive platform improvements enable automation and implement new solutions that enable DevOps capabilities and support business strategy of building once and deploy multiple time. Competent in designing Carrier grade network solutions for projects, complying with client's design standards Good experience with service provider technologies for supporting carrier routing, switching and security Elicit business and technical requirements working with various partners during requirements collection phase. Strong understanding of Reliability matrix, availability matrix, longevity of design, commercial aspect of solutions Steer network security elements' feature roadmap by working closely with our strategic technology partners for software release planning, budget submissions and provide inputs for case preparation. Must haves: Experience working for a Service Provider Strong Nokia experience Competent in designing carrier grade network solutions for projects, complying with Client's design standards Good experience with service provider technologies for supporting carrier routing, switching and security Strong understanding of Reliability matrix, availability matrix, longevity of design, commercial aspect of solutions Demonstrable document writing skills in producing artefacts such as HLD and LLD , presentation and technical diagrams as part of project engagements Possess excellent communication skills to convey Risks, obtain sign-off, timely escalate issues to management, and send weekly project updates FortinetNSE4 certification and strong hands-on experience of FortiGate firewalls, FortiAnalyser and fortimanager Strong understanding of distributed hardware architecture and hands-on experience with Nokia 7750 Strong experience on ISIS, MPLS, RSVP, TE, Hierarchical QOS, LACP, BGP Good understanding of configuring firewall policies , address objects, NAT, Interfaces, Zones, Dynamic Routing (BGP), logging. Solid grasp of firewall architecture Nice to have: Ability to apply Open-config and Vendor specific NETCONF-YANG models, JSON and XML payload for network automation to configure and manage firewalls Knowledge of Python and GIT to manage configuration templates and develop Automation solutions Knowledge of Palo Alto firewalls, F5LTM/GTM (or other load balancing) and Mobile 5G technologies.
Responsive Engineering
Newcastle Upon Tyne, Tyne And Wear
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: £32,000 - £38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
Apr 18, 2024
Full time
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: £32,000 - £38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
Senior Microsoft 365 Engineer - Remote £60,000 - £72,000 per annum, plus excellent benefits, health care, pension, certifications, and learning opportunities Are you a seasoned Microsoft 365 Engineer with a passion for complex deployments, troubleshooting, and supporting team growth? Are you ready to take on a remote role that offers excellent benefits, a dynamic work environment, and the opportunity to contribute to ground-breaking projects? I'm looking to talk to you about your next role in MS365 Engineering and Configuration My Client are committed to pioneering technology excellence. We provide an innovative and collaborative environment where professionals can thrive. As a Senior Microsoft 365 Engineer, you'll play a crucial role in building robust solutions, supporting team growth, and contributing to the success of our dynamic organization, in an environment where radical candour and disruptive innovation are central tennants of a progressive and exciting role. Responsibilities: As a Senior Microsoft 365 Engineer, your duties will include, but are not limited to: Building robust solutions based on MS365 architects' designs. Collaborating closely with the engineering team to deliver technical solutions. Application packaging for deployment to a zero-trust Windows and Mac estate. Managing and overseeing Azure AD, Office 365, and Kandji MDM. Scripting PowerShell (Windows), Bash, and Shell (Mac) automations. Responding as a T2 resource to MS365, MDM, and Azure-related tickets. Implementing cross-tool integrations (SSO, data sharing, automation). Supporting the deployment, onboarding, and offboarding of end-users. Advocating for improved use of tooling. Undertaking ad-hoc projects and other activities as required. Working with the project manager, Technology manager, and other stakeholders to establish delivery approaches and plans. Supporting the Project Manager and Project Team in building and deploying designed solutions. System Administration: Microsoft Intune Kandji (Mac MDM) Azure Ensuring end-user devices are fully supported and effectively managed. Supporting the service desk: Assisting the Service Desk for call escalation and 3rd line support when necessary. Writing internal documentation to aid in the development of service desk engineers. Training and mentoring 1st/2nd line engineers. Desirable Qualifications, we'd LOVE to see Degree in Computer Science, Information Technology, or equivalent job experience. Microsoft 365 Certified: Modern Desktop Administrator Associate. Any expert-level M365 and/or Azure certifications are very advantageous. Confidently writing PowerShell scripts that automate environment standup. Experience & Skills we'd be keen to see on the CV Strong knowledge of all MS365 offerings and some Azure offerings. Ideally some experience in ITIL v3/v4. Willingness to work with leadership to develop a technical roadmap. Ability to work through diagnostic issues and assist in development. Excellent knowledge of the Microsoft Azure platform, particularly Intune. Excellent teamwork skills balanced with the ability to work independently. To connect with us and explore this exciting opportunity further, please reach out to us on LinkedIn or email me directly at axata (dot) gurung (at) circlerecruitment (dot) com. We eagerly await your application and the potential to welcome you to our team. Happy job hunting! Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 18, 2024
Full time
Senior Microsoft 365 Engineer - Remote £60,000 - £72,000 per annum, plus excellent benefits, health care, pension, certifications, and learning opportunities Are you a seasoned Microsoft 365 Engineer with a passion for complex deployments, troubleshooting, and supporting team growth? Are you ready to take on a remote role that offers excellent benefits, a dynamic work environment, and the opportunity to contribute to ground-breaking projects? I'm looking to talk to you about your next role in MS365 Engineering and Configuration My Client are committed to pioneering technology excellence. We provide an innovative and collaborative environment where professionals can thrive. As a Senior Microsoft 365 Engineer, you'll play a crucial role in building robust solutions, supporting team growth, and contributing to the success of our dynamic organization, in an environment where radical candour and disruptive innovation are central tennants of a progressive and exciting role. Responsibilities: As a Senior Microsoft 365 Engineer, your duties will include, but are not limited to: Building robust solutions based on MS365 architects' designs. Collaborating closely with the engineering team to deliver technical solutions. Application packaging for deployment to a zero-trust Windows and Mac estate. Managing and overseeing Azure AD, Office 365, and Kandji MDM. Scripting PowerShell (Windows), Bash, and Shell (Mac) automations. Responding as a T2 resource to MS365, MDM, and Azure-related tickets. Implementing cross-tool integrations (SSO, data sharing, automation). Supporting the deployment, onboarding, and offboarding of end-users. Advocating for improved use of tooling. Undertaking ad-hoc projects and other activities as required. Working with the project manager, Technology manager, and other stakeholders to establish delivery approaches and plans. Supporting the Project Manager and Project Team in building and deploying designed solutions. System Administration: Microsoft Intune Kandji (Mac MDM) Azure Ensuring end-user devices are fully supported and effectively managed. Supporting the service desk: Assisting the Service Desk for call escalation and 3rd line support when necessary. Writing internal documentation to aid in the development of service desk engineers. Training and mentoring 1st/2nd line engineers. Desirable Qualifications, we'd LOVE to see Degree in Computer Science, Information Technology, or equivalent job experience. Microsoft 365 Certified: Modern Desktop Administrator Associate. Any expert-level M365 and/or Azure certifications are very advantageous. Confidently writing PowerShell scripts that automate environment standup. Experience & Skills we'd be keen to see on the CV Strong knowledge of all MS365 offerings and some Azure offerings. Ideally some experience in ITIL v3/v4. Willingness to work with leadership to develop a technical roadmap. Ability to work through diagnostic issues and assist in development. Excellent knowledge of the Microsoft Azure platform, particularly Intune. Excellent teamwork skills balanced with the ability to work independently. To connect with us and explore this exciting opportunity further, please reach out to us on LinkedIn or email me directly at axata (dot) gurung (at) circlerecruitment (dot) com. We eagerly await your application and the potential to welcome you to our team. Happy job hunting! Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Role Title:Cyber Security Assurance Specialist Key Role Responsibilities Review new business proposals and provide specialist advice on security issues and implications. Set policies, standards and guidelines for how the organisation conducts security operations across the business and ensures alignment. Develop & establish supplier chain security agreements / contracts / questionnaires and manage completion and disengagement. Lead reviews of governance practices with appropriate and sufficient independence from management activity. Develop policies, standards, processes, guidelines for ensuring appropriate security standards are in place and are adhered to. Ensure architectural security principles are applied during project design to reduce risk. Drives adoption and adherence to policy, standards and guidelines. Design, architect and deliver security aspects within projects and provide expert assurance for secure implementation. Lead and support product security activities, including technical reviews and assessments of product security architectures and designs across a diverse range of complex infrastructure, data and application systems. Ensure timely and robust incident management resolution, including major incident response coordination and management. Deputise for the Senior IT Security Manager as and when required. Education, Qualifications & Training Achieved one or more relevant qualification / certification (i.e. CISSP, CISA, CISM Knowledge & Experience Expert knowledge of security data tools, information security controls, security best practice and management strategies. Experience of designing control maturity tests and conducting control maturity assessments. Experience of overseeing and leading remediation of security assessments, technical testing, and vulnerability analysis including Cyber Essentials, Cyber Essentials Plus, and NIST CSF. Experience in incident response and overseeing improvement actions such as development and tuning of security monitoring, alerting, and reporting. Technical knowledge and broad hands-on experience of working with security technologies such as the Microsoft XDR stack, vulnerability management tools (Nessus and Rapid 7), EDR platforms, SIEMs (Splunk / Azure Sentinel), Powershell automation etc. Previous exposure to enterprise networking and infrastructure technologies Role Specific Skills & Behaviours Ability to work supportively and collaboratively with colleagues across Technology & transformation as well as the wider business. Ability to effectively coordinate and manage major incident responses. Ability to work under pressure and maintain customer service ethic. Ability to be creative. Ability to present complex security solutions and situations to those without technical knowledge. Ability to formulate effective and appropriate recommendations based on sound technical knowledge. Ability to confidently challenge deadlines, priorities and suggest alternative ways of achieving targets. Meticulous documentation skills used for service descriptions and in service/asset management tooling and knowledge bases. Excellent written and oral communication skills. Customer focused - always assessing the impact and urgency for customers as the priority. Able to develop the skills and competencies of others. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 18, 2024
Full time
Role Title:Cyber Security Assurance Specialist Key Role Responsibilities Review new business proposals and provide specialist advice on security issues and implications. Set policies, standards and guidelines for how the organisation conducts security operations across the business and ensures alignment. Develop & establish supplier chain security agreements / contracts / questionnaires and manage completion and disengagement. Lead reviews of governance practices with appropriate and sufficient independence from management activity. Develop policies, standards, processes, guidelines for ensuring appropriate security standards are in place and are adhered to. Ensure architectural security principles are applied during project design to reduce risk. Drives adoption and adherence to policy, standards and guidelines. Design, architect and deliver security aspects within projects and provide expert assurance for secure implementation. Lead and support product security activities, including technical reviews and assessments of product security architectures and designs across a diverse range of complex infrastructure, data and application systems. Ensure timely and robust incident management resolution, including major incident response coordination and management. Deputise for the Senior IT Security Manager as and when required. Education, Qualifications & Training Achieved one or more relevant qualification / certification (i.e. CISSP, CISA, CISM Knowledge & Experience Expert knowledge of security data tools, information security controls, security best practice and management strategies. Experience of designing control maturity tests and conducting control maturity assessments. Experience of overseeing and leading remediation of security assessments, technical testing, and vulnerability analysis including Cyber Essentials, Cyber Essentials Plus, and NIST CSF. Experience in incident response and overseeing improvement actions such as development and tuning of security monitoring, alerting, and reporting. Technical knowledge and broad hands-on experience of working with security technologies such as the Microsoft XDR stack, vulnerability management tools (Nessus and Rapid 7), EDR platforms, SIEMs (Splunk / Azure Sentinel), Powershell automation etc. Previous exposure to enterprise networking and infrastructure technologies Role Specific Skills & Behaviours Ability to work supportively and collaboratively with colleagues across Technology & transformation as well as the wider business. Ability to effectively coordinate and manage major incident responses. Ability to work under pressure and maintain customer service ethic. Ability to be creative. Ability to present complex security solutions and situations to those without technical knowledge. Ability to formulate effective and appropriate recommendations based on sound technical knowledge. Ability to confidently challenge deadlines, priorities and suggest alternative ways of achieving targets. Meticulous documentation skills used for service descriptions and in service/asset management tooling and knowledge bases. Excellent written and oral communication skills. Customer focused - always assessing the impact and urgency for customers as the priority. Able to develop the skills and competencies of others. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk