Lewis Paige Recruitment Ltd
Aberdeen, Aberdeenshire
2nd Line Senior Service Delivery Analyst Aberdeen, Scotland Salary to £32,000 Are you a seasoned IT professional with a penchant for troubleshooting and problem-solving? Do you possess a keen ability to communicate effectively across diverse user groups? If so, we have an exciting opportunity for you to join our client's team as a 2nd Line Senior Service Delivery Analyst at their regional law firm. Essential Skills: Proficiency in high-level troubleshooting and root cause analysis. Ability to think logically and systematically. Effective communication skills and adeptness in handling a broad spectrum of users. Capability to understand and assess users' abilities. Previous IT support experience. Familiarity with Windows Desktop, Windows Server, Microsoft Office, VMWare, Networking, Microsoft 365, Apple iOS/Android, and Communication Platforms (Teams, Zoom, Webex). Knowledge of Microsoft Active Directory & Group Policy. Desirable Skills: Experience in mentoring junior team members to facilitate learning and development. Capacity to intervene in cases requiring a more meticulous approach. Ability to work autonomously and lead projects to completion when necessary. Demonstrated willingness to assist others at all times. Empathy and understanding towards less technical individuals, with an openness to comprehend their roles within the business. Key Responsibilities: Handle escalated Service Requests from Helpdesk Tickets, Phone, Email, or User Engagement. Serve as an escalation point for helpdesk engineers, maintaining a calm and logical approach in difficult encounters with end-users and during serious incidents. Manage operational time efficiently and provide comprehensive reporting data. Diagnose and resolve technical hardware and software issues to the best of your ability, seeking assistance when necessary. Provide general administration support for the firm's systems. Escalate problems to appropriate levels of support as required. This role may require travel to other offices and therefore you must be able to drive and own your own car. The salary for this role is in the region of £32,000. This is an office based position at offices in Aberdeen.
Mar 28, 2024
Full time
2nd Line Senior Service Delivery Analyst Aberdeen, Scotland Salary to £32,000 Are you a seasoned IT professional with a penchant for troubleshooting and problem-solving? Do you possess a keen ability to communicate effectively across diverse user groups? If so, we have an exciting opportunity for you to join our client's team as a 2nd Line Senior Service Delivery Analyst at their regional law firm. Essential Skills: Proficiency in high-level troubleshooting and root cause analysis. Ability to think logically and systematically. Effective communication skills and adeptness in handling a broad spectrum of users. Capability to understand and assess users' abilities. Previous IT support experience. Familiarity with Windows Desktop, Windows Server, Microsoft Office, VMWare, Networking, Microsoft 365, Apple iOS/Android, and Communication Platforms (Teams, Zoom, Webex). Knowledge of Microsoft Active Directory & Group Policy. Desirable Skills: Experience in mentoring junior team members to facilitate learning and development. Capacity to intervene in cases requiring a more meticulous approach. Ability to work autonomously and lead projects to completion when necessary. Demonstrated willingness to assist others at all times. Empathy and understanding towards less technical individuals, with an openness to comprehend their roles within the business. Key Responsibilities: Handle escalated Service Requests from Helpdesk Tickets, Phone, Email, or User Engagement. Serve as an escalation point for helpdesk engineers, maintaining a calm and logical approach in difficult encounters with end-users and during serious incidents. Manage operational time efficiently and provide comprehensive reporting data. Diagnose and resolve technical hardware and software issues to the best of your ability, seeking assistance when necessary. Provide general administration support for the firm's systems. Escalate problems to appropriate levels of support as required. This role may require travel to other offices and therefore you must be able to drive and own your own car. The salary for this role is in the region of £32,000. This is an office based position at offices in Aberdeen.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Mar 27, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Mar 27, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Reference: /RK/28-02/1089/5 Job Title: Junior Business Analyst Salary: Competitive Working Hours: Variable Shift Rota - 06:30 - 22:00 - 37.5 hours per week Location: Newcastle, Nevillie Street Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Would you be interested to join a leading facilities managementcompany with a reputation for excellence We are seeking to recruit a Junior Business Analyst to join our expanding team, enhance our contract and support our People performance and portfolio. OCS is undertaking an exciting period of growth and change which is expanding the information needs of the contract, the appointment to this role is very important in meeting those needs. You will support the senior management team with reliable service delivery of systems throughout the contract, in delivering a Safe, efficient, and Quality service to our customers and clients by using a suite of management information. This is a broad-ranging role in a fast-paced environment and diverse team, providing the post holder with the opportunity to utilise and develop skills in data analysis and business strategy. The post holder will make a key contribution to the business by delivering clear insight into a wide range of data performance metrics, including the scrutiny of underlying trends and the use of benchmarking to measure performance. This will be achieved by working collaboratively with key stakeholders and our talented colleagues, across the contract. The successful candidate will have a methodical approach, a keen eye for detail and possess well developed numerical, analytical, and organisational skills. Excellent written and oral communication skills are an essential part of the role and will be required to effectively understand, present, and explain complex information to a range of audiences across contract. Your primary responsibilities will include: Responsibility for the support function for planning scheduling and delivery of reactive service requirement including (but not limited to) routine cleaning, specialist cleaning to Assets and locations within the contract scope. Operational day to day delivery of a centralised supplies ordering service in line with the agreed process up to and including contract uniforms and PPE. Support the accurate reporting of all operational changes to the diagrams, programmes and schedules are monitored proactively and that changes are communicated to operational teams Contribute to improving customer service by ensuring timeliness in response to queries, complaints and service requests received by the helpdesk. Seek and act on feedback from Internal and External Stakeholders to ensure continuous improvement of the services. Ability to provide data-driven insights and recommendations to influence business strategy and direction. Creating Management Information (MI) and doing detailed data analysis, using products such as Microsoft packages, smartsheets and Power BI to deliver and present their findings and proposed solutions where appropriate. Where possible, identify and maximise efficiencies in business processes to help generate internal value within the organisation, whilst ensuring compliance is maintained within existing workstreams. Facilitating the provision of added value via process and data analysis Gather requirements from internal and external users and translate these into technical requirements, authoring and owning discovery documents and processes. operates. About You: Applicant must have the right to work in the UK Previous experience of working within a large organisation Analytical capabilities with experience of problem solving. Excellent written and oral English communication and interpersonal skills. Strong proficiency in Microsoft packages, including Excel, Word, and PowerPoint. Experience with smartsheets & Power BI Ability to transform data into reports, dashboards, and insights. Detailed approach to workload Experience of working within a high demanding role Ability to prioritize workload. jn Experience of working within a team as well as use own initiative Must be flexible to the business needs Benefits: Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to "CHROMA", our internal colleague-led diversity and inclusion community - join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to "Opportunity" our internal Learning and Development platform Required professional membership fees paid for Win monthly Atalian Servest Superstar Awards How to apply If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!
Mar 22, 2024
Full time
Reference: /RK/28-02/1089/5 Job Title: Junior Business Analyst Salary: Competitive Working Hours: Variable Shift Rota - 06:30 - 22:00 - 37.5 hours per week Location: Newcastle, Nevillie Street Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Would you be interested to join a leading facilities managementcompany with a reputation for excellence We are seeking to recruit a Junior Business Analyst to join our expanding team, enhance our contract and support our People performance and portfolio. OCS is undertaking an exciting period of growth and change which is expanding the information needs of the contract, the appointment to this role is very important in meeting those needs. You will support the senior management team with reliable service delivery of systems throughout the contract, in delivering a Safe, efficient, and Quality service to our customers and clients by using a suite of management information. This is a broad-ranging role in a fast-paced environment and diverse team, providing the post holder with the opportunity to utilise and develop skills in data analysis and business strategy. The post holder will make a key contribution to the business by delivering clear insight into a wide range of data performance metrics, including the scrutiny of underlying trends and the use of benchmarking to measure performance. This will be achieved by working collaboratively with key stakeholders and our talented colleagues, across the contract. The successful candidate will have a methodical approach, a keen eye for detail and possess well developed numerical, analytical, and organisational skills. Excellent written and oral communication skills are an essential part of the role and will be required to effectively understand, present, and explain complex information to a range of audiences across contract. Your primary responsibilities will include: Responsibility for the support function for planning scheduling and delivery of reactive service requirement including (but not limited to) routine cleaning, specialist cleaning to Assets and locations within the contract scope. Operational day to day delivery of a centralised supplies ordering service in line with the agreed process up to and including contract uniforms and PPE. Support the accurate reporting of all operational changes to the diagrams, programmes and schedules are monitored proactively and that changes are communicated to operational teams Contribute to improving customer service by ensuring timeliness in response to queries, complaints and service requests received by the helpdesk. Seek and act on feedback from Internal and External Stakeholders to ensure continuous improvement of the services. Ability to provide data-driven insights and recommendations to influence business strategy and direction. Creating Management Information (MI) and doing detailed data analysis, using products such as Microsoft packages, smartsheets and Power BI to deliver and present their findings and proposed solutions where appropriate. Where possible, identify and maximise efficiencies in business processes to help generate internal value within the organisation, whilst ensuring compliance is maintained within existing workstreams. Facilitating the provision of added value via process and data analysis Gather requirements from internal and external users and translate these into technical requirements, authoring and owning discovery documents and processes. operates. About You: Applicant must have the right to work in the UK Previous experience of working within a large organisation Analytical capabilities with experience of problem solving. Excellent written and oral English communication and interpersonal skills. Strong proficiency in Microsoft packages, including Excel, Word, and PowerPoint. Experience with smartsheets & Power BI Ability to transform data into reports, dashboards, and insights. Detailed approach to workload Experience of working within a high demanding role Ability to prioritize workload. jn Experience of working within a team as well as use own initiative Must be flexible to the business needs Benefits: Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to "CHROMA", our internal colleague-led diversity and inclusion community - join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to "Opportunity" our internal Learning and Development platform Required professional membership fees paid for Win monthly Atalian Servest Superstar Awards How to apply If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!
Required: 2 line Support experience, Apple Mac / MacOS, Windows, M365, Networking, Client-centric approach Working for a growing Managed Service Provider, as an IT Support Technician, you will be responsible for providing on-site support for a key client within the Financial services sector. Based at the client HQ, you will provide Level 2 support across the whole estate, whilst also providing the highest level of customer service. Key is your Apple Mac / MacOS experience - this is absoloutely essential as one of your core stengths! Working to stringent SLAs, it is essential that you provide a significant contribution to the team, triaging and resolving incidents from the ticketing system, as well as documenting solutions as you go. The company has a high work ethic and strives for a high-performance culture and it is therefore essential that you hold the same outlook and that you are committed to continuous improvement. Key Responsibilities Manage and prioritise support tickets, ensuring you adhere to SLA targets Deliver exceptional customer service Maintain comprehensive ticket records Escalation of support issues as necessary and when appropriate Help upskills more Junior staff including Helpdesk Analysts A Client-First attitude: creating strong working relationships with all levels of staff on the client site, going out of your way to proactively manage support issues Documentation: Includes update client documentation to reflect system changes and devising training solutions in order to address common issues Required Skills and Experience Excellent knowledge of Apple Mac issues - fault diagnosis & resolution Strong knowledge of Windows Desktop and Windows Server environments, MS 365, Google products, networking including DHCP, DNS, IP and VLANs and networking hardware, switches, routers, etc; Experience using ticketing systems and knowledge of ServiceNow / Autotask Excellent problem-solving skills Personal skills & attributes must include Exceptional communication skills, the ability to build strong work relationships, Client-first ethic, ultra professional and proactive If you are a dynamic, personable IT Support Technician with strong skills and an even stronger work ethic, then my client would like to speak with you! In return, they can offer a fantastic work environment with excellent opportunities for career development. Please note that this role is based 5 days on site in Central London. Due to the amount of application received, we can only respond to those that meet this criteria.
Mar 22, 2024
Full time
Required: 2 line Support experience, Apple Mac / MacOS, Windows, M365, Networking, Client-centric approach Working for a growing Managed Service Provider, as an IT Support Technician, you will be responsible for providing on-site support for a key client within the Financial services sector. Based at the client HQ, you will provide Level 2 support across the whole estate, whilst also providing the highest level of customer service. Key is your Apple Mac / MacOS experience - this is absoloutely essential as one of your core stengths! Working to stringent SLAs, it is essential that you provide a significant contribution to the team, triaging and resolving incidents from the ticketing system, as well as documenting solutions as you go. The company has a high work ethic and strives for a high-performance culture and it is therefore essential that you hold the same outlook and that you are committed to continuous improvement. Key Responsibilities Manage and prioritise support tickets, ensuring you adhere to SLA targets Deliver exceptional customer service Maintain comprehensive ticket records Escalation of support issues as necessary and when appropriate Help upskills more Junior staff including Helpdesk Analysts A Client-First attitude: creating strong working relationships with all levels of staff on the client site, going out of your way to proactively manage support issues Documentation: Includes update client documentation to reflect system changes and devising training solutions in order to address common issues Required Skills and Experience Excellent knowledge of Apple Mac issues - fault diagnosis & resolution Strong knowledge of Windows Desktop and Windows Server environments, MS 365, Google products, networking including DHCP, DNS, IP and VLANs and networking hardware, switches, routers, etc; Experience using ticketing systems and knowledge of ServiceNow / Autotask Excellent problem-solving skills Personal skills & attributes must include Exceptional communication skills, the ability to build strong work relationships, Client-first ethic, ultra professional and proactive If you are a dynamic, personable IT Support Technician with strong skills and an even stronger work ethic, then my client would like to speak with you! In return, they can offer a fantastic work environment with excellent opportunities for career development. Please note that this role is based 5 days on site in Central London. Due to the amount of application received, we can only respond to those that meet this criteria.
Junior IT Support Analyst 4 days onsite Our client, a small financial services organisation have an exciting opportunity for a Junior IT Support Analyst who is looking to enhance their skillset and career by working alongside a talented IT Manager, supporting the wider business needs. This role requires some commercial IT Support/Helpdesk experience but would be the ideal fit for a curious and enthusiastic individual who is eager to learn and pick up new skills within the financial services sector. You will be based in their head office a short walk from Bank station with the ability to work from home, once up to speed, on Fridays. Role responsibilities: Ensure overnight backups have run successfully Check any other overnight routines and batch file updates etc. Ensure network resilience Monitor server and firewall status Ensure constant internet availability Address outstanding IT issues, log items and provide helpdesk support to users Perform system maintenance routines Run reports as required Maintain "Password Policy" in accordance with Company Handbook On-going maintenance of other hardware to include ancillary items, including the telephone network, printers etc. Skills required: 1st Line support on Microsoft Windows environment. Hardware and Software support Windows 10/11 and server 2019 and above support. Maintain Windows updates. O365 support including basic understanding on Azure Cloud Services. Azure AD Support Basic understanding of Network devices such as Switches/ WiFi Mesh Printer (Canon) and PaperCut Support. Backup - Veeam Support (Backup and Replication). Security - Firewall Basic understanding of Cisco Firewall is preferable. Cyber Security - Good understanding of cybersecurity and ensuring cyber essential is kept up to date. Auditing - Use software to audit the network environment and permissions. Auditing - shared drives. Database - SQL Server DB Support with SSRS would be preferable. Telephony - BT One phone support (preferable). Junior IT Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Mar 22, 2024
Full time
Junior IT Support Analyst 4 days onsite Our client, a small financial services organisation have an exciting opportunity for a Junior IT Support Analyst who is looking to enhance their skillset and career by working alongside a talented IT Manager, supporting the wider business needs. This role requires some commercial IT Support/Helpdesk experience but would be the ideal fit for a curious and enthusiastic individual who is eager to learn and pick up new skills within the financial services sector. You will be based in their head office a short walk from Bank station with the ability to work from home, once up to speed, on Fridays. Role responsibilities: Ensure overnight backups have run successfully Check any other overnight routines and batch file updates etc. Ensure network resilience Monitor server and firewall status Ensure constant internet availability Address outstanding IT issues, log items and provide helpdesk support to users Perform system maintenance routines Run reports as required Maintain "Password Policy" in accordance with Company Handbook On-going maintenance of other hardware to include ancillary items, including the telephone network, printers etc. Skills required: 1st Line support on Microsoft Windows environment. Hardware and Software support Windows 10/11 and server 2019 and above support. Maintain Windows updates. O365 support including basic understanding on Azure Cloud Services. Azure AD Support Basic understanding of Network devices such as Switches/ WiFi Mesh Printer (Canon) and PaperCut Support. Backup - Veeam Support (Backup and Replication). Security - Firewall Basic understanding of Cisco Firewall is preferable. Cyber Security - Good understanding of cybersecurity and ensuring cyber essential is kept up to date. Auditing - Use software to audit the network environment and permissions. Auditing - shared drives. Database - SQL Server DB Support with SSRS would be preferable. Telephony - BT One phone support (preferable). Junior IT Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Required: 2 line Support experience, Apple Mac / MacOS, Windows, M365, Networking, Client-centric approach Working for a growing Managed Service Provider, as an IT Support Technician, you will be responsible for providing on-site support for a key client within the Financial services sector. Based at the client HQ, you will provide Level 2 support across the whole estate, whilst also providing the highest level of customer service. Key is your Apple Mac / MacOS experience - this is absoloutely essential as one of your core stengths! Working to stringent SLAs, it is essential that you provide a significant contribution to the team, triaging and resolving incidents from the ticketing system, as well as documenting solutions as you go. The company has a high work ethic and strives for a high-performance culture and it is therefore essential that you hold the same outlook and that you are committed to continuous improvement. Key Responsibilities Manage and prioritise support tickets, ensuring you adhere to SLA targets Deliver exceptional customer service Maintain comprehensive ticket records Escalation of support issues as necessary and when appropriate Help upskills more Junior staff including Helpdesk Analysts A Client-First attitude: creating strong working relationships with all levels of staff on the client site, going out of your way to proactively manage support issues Documentation: Includes update client documentation to reflect system changes and devising training solutions in order to address common issues Required Skills and Experience Excellent knowledge of Apple Mac issues - fault diagnosis & resolution Strong knowledge of Windows Desktop and Windows Server environments, MS 365, Google products, networking including DHCP, DNS, IP and VLANs and networking hardware, switches, routers, etc; Experience using ticketing systems and knowledge of ServiceNow / Autotask Excellent problem-solving skills Personal skills & attributes must include Exceptional communication skills, the ability to build strong work relationships, Client-first ethic, ultra professional and proactive If you are a dynamic, personable IT Support Technician with strong skills and an even stronger work ethic, then my client would like to speak with you! In return, they can offer a fantastic work environment with excellent opportunities for career development. Please note that this role is based 5 days on site in Central London. Due to the amount of application received, we can only respond to those that meet this criteria.
Mar 22, 2024
Full time
Required: 2 line Support experience, Apple Mac / MacOS, Windows, M365, Networking, Client-centric approach Working for a growing Managed Service Provider, as an IT Support Technician, you will be responsible for providing on-site support for a key client within the Financial services sector. Based at the client HQ, you will provide Level 2 support across the whole estate, whilst also providing the highest level of customer service. Key is your Apple Mac / MacOS experience - this is absoloutely essential as one of your core stengths! Working to stringent SLAs, it is essential that you provide a significant contribution to the team, triaging and resolving incidents from the ticketing system, as well as documenting solutions as you go. The company has a high work ethic and strives for a high-performance culture and it is therefore essential that you hold the same outlook and that you are committed to continuous improvement. Key Responsibilities Manage and prioritise support tickets, ensuring you adhere to SLA targets Deliver exceptional customer service Maintain comprehensive ticket records Escalation of support issues as necessary and when appropriate Help upskills more Junior staff including Helpdesk Analysts A Client-First attitude: creating strong working relationships with all levels of staff on the client site, going out of your way to proactively manage support issues Documentation: Includes update client documentation to reflect system changes and devising training solutions in order to address common issues Required Skills and Experience Excellent knowledge of Apple Mac issues - fault diagnosis & resolution Strong knowledge of Windows Desktop and Windows Server environments, MS 365, Google products, networking including DHCP, DNS, IP and VLANs and networking hardware, switches, routers, etc; Experience using ticketing systems and knowledge of ServiceNow / Autotask Excellent problem-solving skills Personal skills & attributes must include Exceptional communication skills, the ability to build strong work relationships, Client-first ethic, ultra professional and proactive If you are a dynamic, personable IT Support Technician with strong skills and an even stronger work ethic, then my client would like to speak with you! In return, they can offer a fantastic work environment with excellent opportunities for career development. Please note that this role is based 5 days on site in Central London. Due to the amount of application received, we can only respond to those that meet this criteria.
Junior IT Support Analyst 4 days onsite Our client, a small financial services organisation have an exciting opportunity for a Junior IT Support Analyst who is looking to enhance their skillset and career by working alongside a talented IT Manager, supporting the wider business needs. This role requires some commercial IT Support/Helpdesk experience but would be the ideal fit for a curious and enthusiastic individual who is eager to learn and pick up new skills within the financial services sector. You will be based in their head office a short walk from Bank station with the ability to work from home, once up to speed, on Fridays. Role responsibilities: Ensure overnight backups have run successfully Check any other overnight routines and batch file updates etc. Ensure network resilience Monitor server and firewall status Ensure constant internet availability Address outstanding IT issues, log items and provide helpdesk support to users Perform system maintenance routines Run reports as required Maintain Password Policy in accordance with Company Handbook On-going maintenance of other hardware to include ancillary items, including the telephone network, printers etc. Skills required: 1st Line support on Microsoft Windows environment. Hardware and Software support Windows 10/11 and server 2019 and above support. Maintain Windows updates. O365 support including basic understanding on Azure Cloud Services. Azure AD Support Basic understanding of Network devices such as Switches/ WiFi Mesh Printer (Canon) and PaperCut Support. Backup Veeam Support (Backup and Replication). Security Firewall Basic understanding of Cisco Firewall is preferable. Cyber Security Good understanding of cybersecurity and ensuring cyber essential is kept up to date. Auditing Use software to audit the network environment and permissions. Auditing shared drives. Database SQL Server DB Support with SSRS would be preferable. Telephony BT One phone support (preferable). Junior IT Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
Mar 22, 2024
Full time
Junior IT Support Analyst 4 days onsite Our client, a small financial services organisation have an exciting opportunity for a Junior IT Support Analyst who is looking to enhance their skillset and career by working alongside a talented IT Manager, supporting the wider business needs. This role requires some commercial IT Support/Helpdesk experience but would be the ideal fit for a curious and enthusiastic individual who is eager to learn and pick up new skills within the financial services sector. You will be based in their head office a short walk from Bank station with the ability to work from home, once up to speed, on Fridays. Role responsibilities: Ensure overnight backups have run successfully Check any other overnight routines and batch file updates etc. Ensure network resilience Monitor server and firewall status Ensure constant internet availability Address outstanding IT issues, log items and provide helpdesk support to users Perform system maintenance routines Run reports as required Maintain Password Policy in accordance with Company Handbook On-going maintenance of other hardware to include ancillary items, including the telephone network, printers etc. Skills required: 1st Line support on Microsoft Windows environment. Hardware and Software support Windows 10/11 and server 2019 and above support. Maintain Windows updates. O365 support including basic understanding on Azure Cloud Services. Azure AD Support Basic understanding of Network devices such as Switches/ WiFi Mesh Printer (Canon) and PaperCut Support. Backup Veeam Support (Backup and Replication). Security Firewall Basic understanding of Cisco Firewall is preferable. Cyber Security Good understanding of cybersecurity and ensuring cyber essential is kept up to date. Auditing Use software to audit the network environment and permissions. Auditing shared drives. Database SQL Server DB Support with SSRS would be preferable. Telephony BT One phone support (preferable). Junior IT Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
Salary : £24,000 - £26,000 Depending on experience Location : Meppershall Contract : Full time, PermanentCentrality have an exciting opportunity for a 1st Line Support Analyst to join our experienced service desk team, you'll be responsible for receiving, logging, processing and monitoring tickets received into our IT Service Desk, ensuring all client support requirements are managed in a courteous and professional manner. You'll be used to problem solving with clients, ensuring that incidents and requests are resolved and implemented to agreed standards and timescales utilising the call-logging software, you'll understand when an incident you are working on needs escalating to a senior team member. You'll be able to demonstrate good interpersonal skills such that you feel just as comfortable dealing with a junior member of a customer's team as you would be conversing with a director, you'll be expected to maintain good customer care. There's a real team spirit at Centrality and you'll be expected to muck in when your teammates need help, that might mean getting involved in other aspects of the day-to-day Service Centre that are not normally part of your role. You'll be open to doing things in a new way and embrace change. We'll also expect you to take advantage of appropriate training opportunities as they arise, in order to keep up to date with relevant skills and advancing technologies. The hours for this role are shift based, working 40 hours per week to cover 07.00 to 19.00 Monday to Sunday, you will only work the occasional weekend (around one weekend in seven). Shifts are based on earlies, mids and lates, when working a weekend, you'll be given the two days off in the week. After the initial induction, attendance at our office in Meppershall is required at least three days per week. What you will need to bring When you join Team Centrality, you will be rewarded with the opportunity to work with a team of likeminded individuals who enjoy working with a diverse range of customers. We value an individual's contribution their opinions and feedback and have a commitment to equality, inclusion, and diversity. These are the key attributes we look for in our team:• High levels of integrity, doing what they say they will do• Professionalism and passion for customer excellence• Thirst and personal commitment for continual learning• Ability to develop positive relationships, and seek feedback to improve• Pride in delivering positive outcomes• Interest to want to work with the latest Microsoft Technologies You'll need to have the following Qualifications, skills, and experience for this role: • GCSE Maths and English at grade C or higher• Able to work using own initiative with a 'can do' approach and attitude • Previous experience in a customer service role, User-focussed, empathetic and when appropriate, a firm approach• Pleasant, confident and professional telephone manner• Enthusiastic with a passion for technology• Good problem-solving skills and techniques• Ability to prioritise, work under pressure and to tight deadline• Good attention to detail and quality• Willing to participate in professional development specific to role• Excellent communication & interpersonal skills, written and oral, confident with all levels of user up to and including director level• A strong, amiable and flexible team-player• Able to work using own initiative• CompTIA A+ qualification would be desirable• Microsoft Technology Associate certification would be desirable Experience and Knowledge• Some knowledge and understanding of IT systems is desirable; however full training will be provided What Centrality can offer you in return At Centrality you will enjoy fast-paced, challenging and stimulating work within small agile teams. Everyone gets involved in team-based projects and we strive to make everyone feel an important part of Centrality and for them to feel empowered to make a difference.We are committed to providing a range of comprehensive benefits to reward our team for the high quality of work they deliver, and ensure you have the tools and resources to be successful. Our employee rewards include: • 25 days holiday as year increasing to 30 with service• Company bonus scheme• Commitment and sponsorship for technical and professional development• Employee Assistance, Westfield Health Cash, free yearly flu vaccination vouchers• Flexible working dependent upon on the role• Company parties and team social nights out to celebrate our success as a team• Free onsite refreshments, snacks, and a tuck shop• Monthly pizza, just eat vouchers• Support for charity/volunteering• Endless Starbucks coffee and fruitYour personal development is important to us, so much so we offer you up to 10 training days per year to invest in your ongoing development, aligned to your current or future role with us.You may have experience in the following: 1st Line Support Analyst, First Line Support Analyst, 1st Level Support Analyst, First Level Support Analyst, Helpdesk Support Analyst, Customer Support Analyst, IT Support Analyst, Service Desk Analyst, etc. REF-
Mar 21, 2024
Full time
Salary : £24,000 - £26,000 Depending on experience Location : Meppershall Contract : Full time, PermanentCentrality have an exciting opportunity for a 1st Line Support Analyst to join our experienced service desk team, you'll be responsible for receiving, logging, processing and monitoring tickets received into our IT Service Desk, ensuring all client support requirements are managed in a courteous and professional manner. You'll be used to problem solving with clients, ensuring that incidents and requests are resolved and implemented to agreed standards and timescales utilising the call-logging software, you'll understand when an incident you are working on needs escalating to a senior team member. You'll be able to demonstrate good interpersonal skills such that you feel just as comfortable dealing with a junior member of a customer's team as you would be conversing with a director, you'll be expected to maintain good customer care. There's a real team spirit at Centrality and you'll be expected to muck in when your teammates need help, that might mean getting involved in other aspects of the day-to-day Service Centre that are not normally part of your role. You'll be open to doing things in a new way and embrace change. We'll also expect you to take advantage of appropriate training opportunities as they arise, in order to keep up to date with relevant skills and advancing technologies. The hours for this role are shift based, working 40 hours per week to cover 07.00 to 19.00 Monday to Sunday, you will only work the occasional weekend (around one weekend in seven). Shifts are based on earlies, mids and lates, when working a weekend, you'll be given the two days off in the week. After the initial induction, attendance at our office in Meppershall is required at least three days per week. What you will need to bring When you join Team Centrality, you will be rewarded with the opportunity to work with a team of likeminded individuals who enjoy working with a diverse range of customers. We value an individual's contribution their opinions and feedback and have a commitment to equality, inclusion, and diversity. These are the key attributes we look for in our team:• High levels of integrity, doing what they say they will do• Professionalism and passion for customer excellence• Thirst and personal commitment for continual learning• Ability to develop positive relationships, and seek feedback to improve• Pride in delivering positive outcomes• Interest to want to work with the latest Microsoft Technologies You'll need to have the following Qualifications, skills, and experience for this role: • GCSE Maths and English at grade C or higher• Able to work using own initiative with a 'can do' approach and attitude • Previous experience in a customer service role, User-focussed, empathetic and when appropriate, a firm approach• Pleasant, confident and professional telephone manner• Enthusiastic with a passion for technology• Good problem-solving skills and techniques• Ability to prioritise, work under pressure and to tight deadline• Good attention to detail and quality• Willing to participate in professional development specific to role• Excellent communication & interpersonal skills, written and oral, confident with all levels of user up to and including director level• A strong, amiable and flexible team-player• Able to work using own initiative• CompTIA A+ qualification would be desirable• Microsoft Technology Associate certification would be desirable Experience and Knowledge• Some knowledge and understanding of IT systems is desirable; however full training will be provided What Centrality can offer you in return At Centrality you will enjoy fast-paced, challenging and stimulating work within small agile teams. Everyone gets involved in team-based projects and we strive to make everyone feel an important part of Centrality and for them to feel empowered to make a difference.We are committed to providing a range of comprehensive benefits to reward our team for the high quality of work they deliver, and ensure you have the tools and resources to be successful. Our employee rewards include: • 25 days holiday as year increasing to 30 with service• Company bonus scheme• Commitment and sponsorship for technical and professional development• Employee Assistance, Westfield Health Cash, free yearly flu vaccination vouchers• Flexible working dependent upon on the role• Company parties and team social nights out to celebrate our success as a team• Free onsite refreshments, snacks, and a tuck shop• Monthly pizza, just eat vouchers• Support for charity/volunteering• Endless Starbucks coffee and fruitYour personal development is important to us, so much so we offer you up to 10 training days per year to invest in your ongoing development, aligned to your current or future role with us.You may have experience in the following: 1st Line Support Analyst, First Line Support Analyst, 1st Level Support Analyst, First Level Support Analyst, Helpdesk Support Analyst, Customer Support Analyst, IT Support Analyst, Service Desk Analyst, etc. REF-
2nd Line Senior Service Delivery Analyst Aberdeen, Scotland Salary to 32,000 Are you a seasoned IT professional with a penchant for troubleshooting and problem-solving? Do you possess a keen ability to communicate effectively across diverse user groups? If so, we have an exciting opportunity for you to join our client's team as a 2nd Line Senior Service Delivery Analyst at their regional law firm. Essential Skills: Proficiency in high-level troubleshooting and root cause analysis. Ability to think logically and systematically. Effective communication skills and adeptness in handling a broad spectrum of users. Capability to understand and assess users' abilities. Previous IT support experience. Familiarity with Windows Desktop, Windows Server, Microsoft Office, VMWare, Networking, Microsoft 365, Apple iOS/Android, and Communication Platforms (Teams, Zoom, Webex). Knowledge of Microsoft Active Directory & Group Policy. Desirable Skills: Experience in mentoring junior team members to facilitate learning and development. Capacity to intervene in cases requiring a more meticulous approach. Ability to work autonomously and lead projects to completion when necessary. Demonstrated willingness to assist others at all times. Empathy and understanding towards less technical individuals, with an openness to comprehend their roles within the business. Key Responsibilities: Handle escalated Service Requests from Helpdesk Tickets, Phone, Email, or User Engagement. Serve as an escalation point for helpdesk engineers, maintaining a calm and logical approach in difficult encounters with end-users and during serious incidents. Manage operational time efficiently and provide comprehensive reporting data. Diagnose and resolve technical hardware and software issues to the best of your ability, seeking assistance when necessary. Provide general administration support for the firm's systems. Escalate problems to appropriate levels of support as required. This role may require travel to other offices and therefore you must be able to drive and own your own car. The salary for this role is in the region of 32,000. This is an office-based position at offices in Aberdeen.
Mar 21, 2024
Full time
2nd Line Senior Service Delivery Analyst Aberdeen, Scotland Salary to 32,000 Are you a seasoned IT professional with a penchant for troubleshooting and problem-solving? Do you possess a keen ability to communicate effectively across diverse user groups? If so, we have an exciting opportunity for you to join our client's team as a 2nd Line Senior Service Delivery Analyst at their regional law firm. Essential Skills: Proficiency in high-level troubleshooting and root cause analysis. Ability to think logically and systematically. Effective communication skills and adeptness in handling a broad spectrum of users. Capability to understand and assess users' abilities. Previous IT support experience. Familiarity with Windows Desktop, Windows Server, Microsoft Office, VMWare, Networking, Microsoft 365, Apple iOS/Android, and Communication Platforms (Teams, Zoom, Webex). Knowledge of Microsoft Active Directory & Group Policy. Desirable Skills: Experience in mentoring junior team members to facilitate learning and development. Capacity to intervene in cases requiring a more meticulous approach. Ability to work autonomously and lead projects to completion when necessary. Demonstrated willingness to assist others at all times. Empathy and understanding towards less technical individuals, with an openness to comprehend their roles within the business. Key Responsibilities: Handle escalated Service Requests from Helpdesk Tickets, Phone, Email, or User Engagement. Serve as an escalation point for helpdesk engineers, maintaining a calm and logical approach in difficult encounters with end-users and during serious incidents. Manage operational time efficiently and provide comprehensive reporting data. Diagnose and resolve technical hardware and software issues to the best of your ability, seeking assistance when necessary. Provide general administration support for the firm's systems. Escalate problems to appropriate levels of support as required. This role may require travel to other offices and therefore you must be able to drive and own your own car. The salary for this role is in the region of 32,000. This is an office-based position at offices in Aberdeen.
The demand for newly trained and qualified Cyber Security professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits; due to the fact that companies across the globe try to protect themselves from an increase in cyber attacks We can help you develop the skills alongside industry certifications employers are looking for and launch your new career in Cyber Security. Newto Training can support you at any stage of your career journey whether you're new to the industry or looking to exchange your skills, this Cyber Security course is designed to get you role-ready if you're considering a career in Cyber Security. This is a training course which leads to guaranteed interviews upon completion. Fees apply. Within our Cyber Security training programme you will cover the following certifications: CompTIA Network+: Network+ certifies the essential skills needed to confidently design, configure, manage and troubleshoot any wired and wireless devices. CompTIA Security+: Security+ provides a global benchmark for best practices in IT network and operational security, one of the fastest-growing fields in IT. Microsoft Azure Foundations.: This provides you with the fundamental knowledge of cloud concepts, along with Azure services, workloads, security, privacy and support. CompTIA CySA+ Cybersecurity Analyst (CySA+): applies behavioral analytics to the IT security field to improve the overall state of IT security. CompTIA PenTest+: CompTIA PenTest+ is for intermediate level cybersecurity professionals who are tasked with penetration testing to manage vulnerabilities on a network. Upon completion of your course we'll put you in touch with our partner companies to get you interviews for a role in I.T. Course cost - £1795, or, £179.50 per month No prior industry experience required - No matter your background, previous studies or work history - if you think you have the base-line skills needed then we can help you launch the career you want. APPLY NOW for more information.
Mar 21, 2024
Full time
The demand for newly trained and qualified Cyber Security professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits; due to the fact that companies across the globe try to protect themselves from an increase in cyber attacks We can help you develop the skills alongside industry certifications employers are looking for and launch your new career in Cyber Security. Newto Training can support you at any stage of your career journey whether you're new to the industry or looking to exchange your skills, this Cyber Security course is designed to get you role-ready if you're considering a career in Cyber Security. This is a training course which leads to guaranteed interviews upon completion. Fees apply. Within our Cyber Security training programme you will cover the following certifications: CompTIA Network+: Network+ certifies the essential skills needed to confidently design, configure, manage and troubleshoot any wired and wireless devices. CompTIA Security+: Security+ provides a global benchmark for best practices in IT network and operational security, one of the fastest-growing fields in IT. Microsoft Azure Foundations.: This provides you with the fundamental knowledge of cloud concepts, along with Azure services, workloads, security, privacy and support. CompTIA CySA+ Cybersecurity Analyst (CySA+): applies behavioral analytics to the IT security field to improve the overall state of IT security. CompTIA PenTest+: CompTIA PenTest+ is for intermediate level cybersecurity professionals who are tasked with penetration testing to manage vulnerabilities on a network. Upon completion of your course we'll put you in touch with our partner companies to get you interviews for a role in I.T. Course cost - £1795, or, £179.50 per month No prior industry experience required - No matter your background, previous studies or work history - if you think you have the base-line skills needed then we can help you launch the career you want. APPLY NOW for more information.
1st / 2nd Line IT Support Analyst 1st / 2nd Line Support Analyst required to join a leading manufacturing organisation based in Maldon to help support the businesses IT function. A fast-paced environment within an exciting business and a fantastic team behind you! This is a fantastic opportunity for any 1st / 2nd Line Support Analyst to take the next step in their career and be presented with a broad range of bespoke and off-the-shelf technologies. As well as day to day user support and troubleshooting the 1st / 2nd Line Support Analyst will also be heavily involved in the deployment and integration of new technical features to the IT estate. The organisation is open to the type of background and experience individuals have and will consider junior candidates as well as people with a number of years experience. Responsibilities of the role: * Provide First Line to end users of business applications (training also where needed) * Work closely with Third Parties and Colleagues to resolve IT Issues * Diagnose and Solve IT Software, Hardware and Infrastructure issues * Carry out IT Audits and Health Checks of software, hardware and Infrastructure * Monitor and control projects related to business info systems improvement and deployment. * At least 12 months experience within 1st / 2nd line Support (less than this will be considered) * Experience in support Office 365 / 2016, Active Directory as well as Windows 10 * Exposure to support ERP Systems (Desirable) * Excellent communication skills on all levels, both written and verbal * A keen eye and high levels of attention to detail * Any offer for this position will be subject to Right to Work If you are a 1st / 2nd Line Support Analyst with relevant experience then please take advantage of this excellent opportunity to fully utilise your skillset in a new environment, by hitting apply now IT Support/Technical Support/IT Helpdesk/Service Desk/ First Line Support/1st/2nd Line Support/ IT Support Engineer/IT Support Analyst/1st Line/2nd Line/ERP
Feb 03, 2022
Full time
1st / 2nd Line IT Support Analyst 1st / 2nd Line Support Analyst required to join a leading manufacturing organisation based in Maldon to help support the businesses IT function. A fast-paced environment within an exciting business and a fantastic team behind you! This is a fantastic opportunity for any 1st / 2nd Line Support Analyst to take the next step in their career and be presented with a broad range of bespoke and off-the-shelf technologies. As well as day to day user support and troubleshooting the 1st / 2nd Line Support Analyst will also be heavily involved in the deployment and integration of new technical features to the IT estate. The organisation is open to the type of background and experience individuals have and will consider junior candidates as well as people with a number of years experience. Responsibilities of the role: * Provide First Line to end users of business applications (training also where needed) * Work closely with Third Parties and Colleagues to resolve IT Issues * Diagnose and Solve IT Software, Hardware and Infrastructure issues * Carry out IT Audits and Health Checks of software, hardware and Infrastructure * Monitor and control projects related to business info systems improvement and deployment. * At least 12 months experience within 1st / 2nd line Support (less than this will be considered) * Experience in support Office 365 / 2016, Active Directory as well as Windows 10 * Exposure to support ERP Systems (Desirable) * Excellent communication skills on all levels, both written and verbal * A keen eye and high levels of attention to detail * Any offer for this position will be subject to Right to Work If you are a 1st / 2nd Line Support Analyst with relevant experience then please take advantage of this excellent opportunity to fully utilise your skillset in a new environment, by hitting apply now IT Support/Technical Support/IT Helpdesk/Service Desk/ First Line Support/1st/2nd Line Support/ IT Support Engineer/IT Support Analyst/1st Line/2nd Line/ERP
To see more Mandarin jobs please follow us onWeChat: teamchinapf AND pfteamchina Ref: 21012 Your New Job Title: Mandarin speaking IT Infrastructure Engineer Your New Salary: Highly competitive + good benefits Job status: Permanent Location: West London Reporting to: Senior Infrastructure Engineer & Team Leader Summary: The Infrastructure Engineer will assist the Senior Infrastructure Engineer providing end to end solutions and managing the IT life cycle ensuring operational efficiency and maintenance contracts. The position will mainly focus on BAU Infrastructure project and support work and assisting with support desk duties when required. The Infrastructure Engineer is also responsible for supporting the Windows desktop environment, Market data, company's bespoke trading applications and business requirements. The role also requires supporting both the Senior Infrastructure Engineer and IT Support Analyst and provides cover when necessary. What You'll be Doing Each Day: The Infrastructure Engineer will possess the technical skills required to manage the infrastructure and services. Design and implement short- and long-term strategic plans to ensure IT infrastructure capacity meets existing and future requirements. To provide excellent problem solving, troubleshooting skills, effective communication, inter-personal management abilities. Application monitoring, performance and capacity tuning on a daily basis. Extensive problem solving and debugging skills using SQL. Duty to respond and answer all Jira service desk tickets in a timely & respectable manner. Provide regular updates to all Jira tickets assigned to you. Escalation point for junior member and provides support and cover for senior team members. Responsible to work flexible hours and weekends if and when required and to be on call as a part of the helpdesk on call service roster. Identify any improvements that can be made to service, recommendations for preventative maintenance and needs for user training. Follow change control procedures when implementing core system updates/upgrades. Escalate problems to 3rd party service providers when required and track case until resolution. Responsible for maintaining call logs, user guides, KBs, setup guides, IT records and documentation. Provide BAU Infrastructure, Active Directory & Exchange support and administration. Perform regular software upgrades on existing systems to maintain patch compliance and supported versions with the vendors. Always keep up to date on the latest security vulnerabilities and reacts and responds to new threats and remediates them as a priority. Provide Desktop and telephone support. Maintain systems uptime and availability. Develop, implement, and maintain IT policies and procedures. Ensure that all IT policies are followed and implemented. Take control of and manage system incidents, changes and new requests from start to finish. Maintain and enforce company IT security and compliance. Coordinate and managing all development for main trading application and data integration. Ensure that SLA's are adhered to with suppliers. Other tasks as deemed necessary from time to time. The Skills You'll Need to Succeed: Educated to degree level in an IT related subject or equivalent, with relevant advanced IT qualifications Advanced support experience within VMWare and Windows. Advanced support experience with Active Directory and Exchange DAG Experience in maintaining a Dell VxRail / RecoverP oint hyper converged environment. Managing backup s and recovery tasks. Strong knowledge of enterprise firewall solutions (Cisco ASA and Checkpoint) Strong knowledge of routing and switching. Monitor infrastructure capacity and ensure systems meet business operational requirements Strong project management capability, requiring the ability to work on multiple streams at once. Strong scripting capabilities to automate tasks PowerShell. Jira Service Management Adhering to a strict change control process. Please view all our Chinese jobs at Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Nov 04, 2021
Full time
To see more Mandarin jobs please follow us onWeChat: teamchinapf AND pfteamchina Ref: 21012 Your New Job Title: Mandarin speaking IT Infrastructure Engineer Your New Salary: Highly competitive + good benefits Job status: Permanent Location: West London Reporting to: Senior Infrastructure Engineer & Team Leader Summary: The Infrastructure Engineer will assist the Senior Infrastructure Engineer providing end to end solutions and managing the IT life cycle ensuring operational efficiency and maintenance contracts. The position will mainly focus on BAU Infrastructure project and support work and assisting with support desk duties when required. The Infrastructure Engineer is also responsible for supporting the Windows desktop environment, Market data, company's bespoke trading applications and business requirements. The role also requires supporting both the Senior Infrastructure Engineer and IT Support Analyst and provides cover when necessary. What You'll be Doing Each Day: The Infrastructure Engineer will possess the technical skills required to manage the infrastructure and services. Design and implement short- and long-term strategic plans to ensure IT infrastructure capacity meets existing and future requirements. To provide excellent problem solving, troubleshooting skills, effective communication, inter-personal management abilities. Application monitoring, performance and capacity tuning on a daily basis. Extensive problem solving and debugging skills using SQL. Duty to respond and answer all Jira service desk tickets in a timely & respectable manner. Provide regular updates to all Jira tickets assigned to you. Escalation point for junior member and provides support and cover for senior team members. Responsible to work flexible hours and weekends if and when required and to be on call as a part of the helpdesk on call service roster. Identify any improvements that can be made to service, recommendations for preventative maintenance and needs for user training. Follow change control procedures when implementing core system updates/upgrades. Escalate problems to 3rd party service providers when required and track case until resolution. Responsible for maintaining call logs, user guides, KBs, setup guides, IT records and documentation. Provide BAU Infrastructure, Active Directory & Exchange support and administration. Perform regular software upgrades on existing systems to maintain patch compliance and supported versions with the vendors. Always keep up to date on the latest security vulnerabilities and reacts and responds to new threats and remediates them as a priority. Provide Desktop and telephone support. Maintain systems uptime and availability. Develop, implement, and maintain IT policies and procedures. Ensure that all IT policies are followed and implemented. Take control of and manage system incidents, changes and new requests from start to finish. Maintain and enforce company IT security and compliance. Coordinate and managing all development for main trading application and data integration. Ensure that SLA's are adhered to with suppliers. Other tasks as deemed necessary from time to time. The Skills You'll Need to Succeed: Educated to degree level in an IT related subject or equivalent, with relevant advanced IT qualifications Advanced support experience within VMWare and Windows. Advanced support experience with Active Directory and Exchange DAG Experience in maintaining a Dell VxRail / RecoverP oint hyper converged environment. Managing backup s and recovery tasks. Strong knowledge of enterprise firewall solutions (Cisco ASA and Checkpoint) Strong knowledge of routing and switching. Monitor infrastructure capacity and ensure systems meet business operational requirements Strong project management capability, requiring the ability to work on multiple streams at once. Strong scripting capabilities to automate tasks PowerShell. Jira Service Management Adhering to a strict change control process. Please view all our Chinese jobs at Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Are you a customer focussed IT Support individual looking to continue providing first class client support to some high-profile clients across the UK? You will be joining a growing MSP and will be part of a busy and constantly growing Support team. We are looking for IT professionals who are keen to continue developing their skills set, allowing them to progress within the organisation. This company pride themselves on developing their staff and promoting from within. We are looking for individuals at all levels from Junior-Senior. Location: Cambridge Salary: to £30k base, plus profit share bonus, 5% Pension, BUPA Healthcare, 25 days holiday etc Hours: between 8am - 6:30pm mon-fri What you will bring to the team: Previous experience in an IT Support environment, proving support via phone, email etc. Experience of remote service management Experience of any of the following Microsoft tech would be beneficial: Azure AD, Office 365, SharePoint and virtualization with VMware vsphere. Experience monitoring and troubleshooting performance issues. Strong communication skills with the will to consistently provide a first-class service to clients. A keen problem solver. Keywords: It Service Desk Engineer, VMware, Azure Active Directory, IT Support Analyst, 1st Line Support, 2nd Line Support, Service Desk Engineer, IT Support Engineer, Desktop Support, IT Helpdesk Engineer, Office 365, Application Support, IT Support
Nov 04, 2021
Full time
Are you a customer focussed IT Support individual looking to continue providing first class client support to some high-profile clients across the UK? You will be joining a growing MSP and will be part of a busy and constantly growing Support team. We are looking for IT professionals who are keen to continue developing their skills set, allowing them to progress within the organisation. This company pride themselves on developing their staff and promoting from within. We are looking for individuals at all levels from Junior-Senior. Location: Cambridge Salary: to £30k base, plus profit share bonus, 5% Pension, BUPA Healthcare, 25 days holiday etc Hours: between 8am - 6:30pm mon-fri What you will bring to the team: Previous experience in an IT Support environment, proving support via phone, email etc. Experience of remote service management Experience of any of the following Microsoft tech would be beneficial: Azure AD, Office 365, SharePoint and virtualization with VMware vsphere. Experience monitoring and troubleshooting performance issues. Strong communication skills with the will to consistently provide a first-class service to clients. A keen problem solver. Keywords: It Service Desk Engineer, VMware, Azure Active Directory, IT Support Analyst, 1st Line Support, 2nd Line Support, Service Desk Engineer, IT Support Engineer, Desktop Support, IT Helpdesk Engineer, Office 365, Application Support, IT Support
Our client is passionate about helping their customers and communities live sustainable lives now and in the long term. They are trusted experts in the design, build, and operation of Heat and Energy networks. Through the innovative new solutions they build, and through the continuous optimisation of the networks they operate, they are instrumental in the delivery of the UK's Climate change agenda. They are currently looking for a Temporary Junior System Support Analyst to join their busy team in Shipley, West Yorkshire. The focus of this role is to support the Systems Manager to maintain all aspects of the IT infrastructure. You will take ownership for incidents and escalate them where necessary to see them through to resolution. Junior System Support Analyst Duties: Serving as the first point of contact for IT support within the organization Logging, prioritizing, and processing support calls through the internal helpdesk Installing, configuring, and maintaining software and hardware components of computer, mobile and networking systems Planning and undertaking scheduled maintenance, patching and upgrades Setup and ongoing admin of user accounts and security access Investigating, diagnosing, and resolving software and hardware faults Maintaining and updating technical documentation regularly Stock management and asset control of all IT hardware Proactive monitoring of systems for alerts Ongoing maintenance of system backups. Junior System Support Analyst Requirements: Good problem solving/troubleshooting skills Strong interpersonal and communications skills, both written and verbal Excellent customer service skills Ability to provide advice to non-technical aware end users Organized with good time management skills A 'can do' attitude to challenging issues Excellent planning, organizational and administrative skills Good working knowledge of Microsoft products including Office 365, Windows 10, Active Directory, Windows Server, and Exchange Knowledge of network infrastructure including TCP/IP A minimum of 2-3 years proven experience in an IT support role (1st/2ndline) Desirable: Experience administering Microsoft server environments (2012 R2, 2016, 2019) Knowledge of VMWare Knowledge of Veeam Backup and replication software A Solid understanding of advanced networking, including VPNs and VLANS Exposure to MS Azure. About the Company: Our client is one of the UK's largest, most experienced, and capable providers of prepayment, metering and other related services to community and district heating schemes. They make a success of schemes owned by local authorities, housing associations and private landlords. They help to optimize energy efficiency, keep costs fair, and protect the most vulnerable residents from fuel poverty. They are passionate about helping their customers and communities live sustainable lives now and in the long term. They are trusted experts in the design, build, and operation of Heat and Energy networks. Through the innovative new solutions they build, and through the continuous optimization of the networks they operate, they are instrumental in the delivery of the UK's Climate change agenda. If you think you are suitable for the Temporary Junior System Support Analyst role then please apply today!
Oct 07, 2021
Seasonal
Our client is passionate about helping their customers and communities live sustainable lives now and in the long term. They are trusted experts in the design, build, and operation of Heat and Energy networks. Through the innovative new solutions they build, and through the continuous optimisation of the networks they operate, they are instrumental in the delivery of the UK's Climate change agenda. They are currently looking for a Temporary Junior System Support Analyst to join their busy team in Shipley, West Yorkshire. The focus of this role is to support the Systems Manager to maintain all aspects of the IT infrastructure. You will take ownership for incidents and escalate them where necessary to see them through to resolution. Junior System Support Analyst Duties: Serving as the first point of contact for IT support within the organization Logging, prioritizing, and processing support calls through the internal helpdesk Installing, configuring, and maintaining software and hardware components of computer, mobile and networking systems Planning and undertaking scheduled maintenance, patching and upgrades Setup and ongoing admin of user accounts and security access Investigating, diagnosing, and resolving software and hardware faults Maintaining and updating technical documentation regularly Stock management and asset control of all IT hardware Proactive monitoring of systems for alerts Ongoing maintenance of system backups. Junior System Support Analyst Requirements: Good problem solving/troubleshooting skills Strong interpersonal and communications skills, both written and verbal Excellent customer service skills Ability to provide advice to non-technical aware end users Organized with good time management skills A 'can do' attitude to challenging issues Excellent planning, organizational and administrative skills Good working knowledge of Microsoft products including Office 365, Windows 10, Active Directory, Windows Server, and Exchange Knowledge of network infrastructure including TCP/IP A minimum of 2-3 years proven experience in an IT support role (1st/2ndline) Desirable: Experience administering Microsoft server environments (2012 R2, 2016, 2019) Knowledge of VMWare Knowledge of Veeam Backup and replication software A Solid understanding of advanced networking, including VPNs and VLANS Exposure to MS Azure. About the Company: Our client is one of the UK's largest, most experienced, and capable providers of prepayment, metering and other related services to community and district heating schemes. They make a success of schemes owned by local authorities, housing associations and private landlords. They help to optimize energy efficiency, keep costs fair, and protect the most vulnerable residents from fuel poverty. They are passionate about helping their customers and communities live sustainable lives now and in the long term. They are trusted experts in the design, build, and operation of Heat and Energy networks. Through the innovative new solutions they build, and through the continuous optimization of the networks they operate, they are instrumental in the delivery of the UK's Climate change agenda. If you think you are suitable for the Temporary Junior System Support Analyst role then please apply today!
Trainee IT Support Technician - Great Career Starter Perth, Perthshire Salary to £19,000 CV Screen is recruiting for a 1st Line Support Technician for a fantastic organisation based in Perth, Perthshire. This is a full-time permanent post, where you will work in the office on Tuesdays, Wednesdas and Thursdays, with Monday and Friday at home. Role has a salary of £18000 depending on experience. The Trainee IT Support Technician will work on a busy helpdesk and will ideally have some experience of supporting a range of Windows Operating Systems including Windows 7 and 10 and MS Office software packages and related hardware. ITIL service management skills are desirable. The role would suit a Trainee or Graduate looking for their first role within IT. Required skills: - Excellent customer service skills, it is desirable to have worked in an IT Support capacity (either helpdesk or Service Desk) - Service Management experience (ITIL preferable) - Strong customer service and problem-solving skills Who would suit this role? This is a superb opportunity for a junior IT Support Analyst or 1st Line Support Technician looking to join a leading Environmental company employing hundreds of staff in offices throughout the UK. Salary: Basic salary to £19,000 basic plus pension. Location: Perth, Perthshire Commute from: Stirling / Dundee / Dunfermline / Falkirk / Crieff / Kirkcaldy / Forfar To Apply: Please email your CV to Peter Strutt of CV Screen in strict confidence. CV Screen is the Recruitment Agency managing this vacancy. Summary: - IT Support Technician vacancy in Perth. Perthshire - Must have IT Support experience with Windows and ITIL preferable - Strong technical troubleshooting and problem-solving skills CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website.
Oct 06, 2021
Full time
Trainee IT Support Technician - Great Career Starter Perth, Perthshire Salary to £19,000 CV Screen is recruiting for a 1st Line Support Technician for a fantastic organisation based in Perth, Perthshire. This is a full-time permanent post, where you will work in the office on Tuesdays, Wednesdas and Thursdays, with Monday and Friday at home. Role has a salary of £18000 depending on experience. The Trainee IT Support Technician will work on a busy helpdesk and will ideally have some experience of supporting a range of Windows Operating Systems including Windows 7 and 10 and MS Office software packages and related hardware. ITIL service management skills are desirable. The role would suit a Trainee or Graduate looking for their first role within IT. Required skills: - Excellent customer service skills, it is desirable to have worked in an IT Support capacity (either helpdesk or Service Desk) - Service Management experience (ITIL preferable) - Strong customer service and problem-solving skills Who would suit this role? This is a superb opportunity for a junior IT Support Analyst or 1st Line Support Technician looking to join a leading Environmental company employing hundreds of staff in offices throughout the UK. Salary: Basic salary to £19,000 basic plus pension. Location: Perth, Perthshire Commute from: Stirling / Dundee / Dunfermline / Falkirk / Crieff / Kirkcaldy / Forfar To Apply: Please email your CV to Peter Strutt of CV Screen in strict confidence. CV Screen is the Recruitment Agency managing this vacancy. Summary: - IT Support Technician vacancy in Perth. Perthshire - Must have IT Support experience with Windows and ITIL preferable - Strong technical troubleshooting and problem-solving skills CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website.
IT Helpdesk Assistant - Up to £35,000 Market Leading Law Firm - Central London - Up to £35,000 Your new role I'm looking to speak with 1st/2nd Line Support Analysts from a Legal/Professional Services background. You will be assisting end user queries on the phone and deskside, ranging from junior-to-senior level staff/stakeholders. 35-40 hour weeks within shifts ranging from 8am-6pm. There will be an out of hours shift rota which is implemented every 6-8 weeks. What you'll need to succeed Minimum 2+ years experience in a similar role (Legal background advantageous) Windows 10, AD & Group Policy Citrix (XenDesktop) MDM Support & InTune (iOS, Android etc) Networking (LAN & Routers/Switches - CompTIA A+ can help) Desirable: Any IT Quals (MCP, MCSE etc) BigHand (Or any digital dictation knowledge) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 11, 2021
Full time
IT Helpdesk Assistant - Up to £35,000 Market Leading Law Firm - Central London - Up to £35,000 Your new role I'm looking to speak with 1st/2nd Line Support Analysts from a Legal/Professional Services background. You will be assisting end user queries on the phone and deskside, ranging from junior-to-senior level staff/stakeholders. 35-40 hour weeks within shifts ranging from 8am-6pm. There will be an out of hours shift rota which is implemented every 6-8 weeks. What you'll need to succeed Minimum 2+ years experience in a similar role (Legal background advantageous) Windows 10, AD & Group Policy Citrix (XenDesktop) MDM Support & InTune (iOS, Android etc) Networking (LAN & Routers/Switches - CompTIA A+ can help) Desirable: Any IT Quals (MCP, MCSE etc) BigHand (Or any digital dictation knowledge) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job title: L1 Support Service Desk (Fresher)
Location: Gothenburg, Sweden
Language: Swedish native/ C1
Availability (notice period) to join once confirmed: Immediate
Expected Monthly Salary in SEK: SEK 19-22K Gross monthly/ EUR 16-17 P/H
Contract: Direct
Years of relevant experience: Fresher/Junior
An exciting opportunity has emerged for a multilingual service desk analyst to provide Level 1 End User IT support, instruct users on the use of software, announce urgent / important information from the IT group, as well as receive and assign software, hardware and network requests to the appropriate team. Skills and Experienced required:
Basic knowledge of networks, email systems and the ability to understand the IT environment
Fluent German
Ability to learn effectively and possess a high level of flexibility
Customer focused and approachable
Demonstrate an analytical approach when it comes to problem solving
Any previous experience in the IT / Helpdesk / Service Desk fields
Prior experience of IT infrastructure support (not essential)
Dec 12, 2018
Full time
Job title: L1 Support Service Desk (Fresher)
Location: Gothenburg, Sweden
Language: Swedish native/ C1
Availability (notice period) to join once confirmed: Immediate
Expected Monthly Salary in SEK: SEK 19-22K Gross monthly/ EUR 16-17 P/H
Contract: Direct
Years of relevant experience: Fresher/Junior
An exciting opportunity has emerged for a multilingual service desk analyst to provide Level 1 End User IT support, instruct users on the use of software, announce urgent / important information from the IT group, as well as receive and assign software, hardware and network requests to the appropriate team. Skills and Experienced required:
Basic knowledge of networks, email systems and the ability to understand the IT environment
Fluent German
Ability to learn effectively and possess a high level of flexibility
Customer focused and approachable
Demonstrate an analytical approach when it comes to problem solving
Any previous experience in the IT / Helpdesk / Service Desk fields
Prior experience of IT infrastructure support (not essential)
Junior Developer
£20,000
Wrexham
ShortList is looking for a Junior ASP.NET Developer to join a high profile business near Chester. The Junior Developer role will be responsible for working across a range of interesting products for household name companies.
The work is all ASP.NET MVC based, so some ASP.NET development experience is key.
Key requirements for the Junior Developer role:
- 1-2 years of .NET development experience in a commercial environment or a good degree in a Computer Science or Software Engineering
- exposure to any of the following: ASP.NET, C#, VB.NET, HTML5 and CSS3
- Knowledge and understanding of Entity Framework and Agile Methods will be a significant plus
- Basic SQL Server knowledge
- Understanding of mobile development technologies
The right Junior Developer for this role will be a quick learner who is keen to expand their .NET development skills in a well structured environment with lots of mentoring on offer. This company has a great track record of training and developing their staff and have an incredibly high staff retention rate.
If you are a Junior Developer who feels that they are not progressing quickly enough in your current role then I would like to talk with you now.
The company offers a supportive and friendly work environment with an impressive benefits package. The salary on offer for the Junior Developer is circa £20,000.
The Junior Developer role is commutable from Chester, Wrexham, Shrewsbury, Warrington, Crewe and Nantwich.
** ASP.NET ** MVC ** C# ** VB.NET ** Entity Framework **
ShortList Recruitment is acting as an Employment Agency in relation to this vacancy.
ShortList specialise in the full spectrum of IT positions, from CIO to Helpdesk Analyst, on both a permanent and contract basis
May 02, 2017
Junior Developer
£20,000
Wrexham
ShortList is looking for a Junior ASP.NET Developer to join a high profile business near Chester. The Junior Developer role will be responsible for working across a range of interesting products for household name companies.
The work is all ASP.NET MVC based, so some ASP.NET development experience is key.
Key requirements for the Junior Developer role:
- 1-2 years of .NET development experience in a commercial environment or a good degree in a Computer Science or Software Engineering
- exposure to any of the following: ASP.NET, C#, VB.NET, HTML5 and CSS3
- Knowledge and understanding of Entity Framework and Agile Methods will be a significant plus
- Basic SQL Server knowledge
- Understanding of mobile development technologies
The right Junior Developer for this role will be a quick learner who is keen to expand their .NET development skills in a well structured environment with lots of mentoring on offer. This company has a great track record of training and developing their staff and have an incredibly high staff retention rate.
If you are a Junior Developer who feels that they are not progressing quickly enough in your current role then I would like to talk with you now.
The company offers a supportive and friendly work environment with an impressive benefits package. The salary on offer for the Junior Developer is circa £20,000.
The Junior Developer role is commutable from Chester, Wrexham, Shrewsbury, Warrington, Crewe and Nantwich.
** ASP.NET ** MVC ** C# ** VB.NET ** Entity Framework **
ShortList Recruitment is acting as an Employment Agency in relation to this vacancy.
ShortList specialise in the full spectrum of IT positions, from CIO to Helpdesk Analyst, on both a permanent and contract basis
My client are an award winning provider of world-class web & mobile solutions for leading names in a variety of sectors. Their customers choose them for their ability develop business-leading solutions that add significant competitive value which is easily noticeable on a day-to-day basis.
They are currently recruiting for a Senior Software Tester to join their technical testing team. You will be involved in a hands-on capacity, including the full testing lifecycle. As a Senior Software Tester, you will have commercial experience of testing Web Applications and be comfortable with Microsoft .Net technologies, as well as being comfortable mentoring more junior members of the team.
As a Senior Software Tester, your main responsibilities will be to develop a test strategy for the integration of a platform to third party systems, as well as managing a small team and collaborating with the project and development teams. Your work as a Senior QA Tester will be gauged on your ability to interpret complex functional specifications while preparing test conditions, test data and undertaking the prioritisation and execution of test cases.
Desirable Skills & Experience for the Senior Test Analyst:
* Full SDLC experience and thorough understanding of functional, non-functional, integration, regression and UAT testing
* Self-motivated, enthusiast and the ability to complete complex test scenarios
* Excellent communication skills, methodical approach and acute attention to detail
* Experience of QA for Web applications including deep understanding of web technologies (HTML, CSS, JavaScript, XML)
* Experience across varying methodologies such as waterfall, v-model, agile.
* Experience in automated testing, e.g. Selenium is desirable
* Experience in mentoring juniors
This is an excellent opportunity for a Senior Software Tester looking to contribute to evolving processes in a dynamic and challenging environment.
This is also a fantastic opportunity to join a company who offer great career progression opportunities. The working environment is relaxed but challenging, so would suit a Senior Tester that has a good personality and is comfortable in a customer facing position.
This role will pay up to £33,000 as a basic salary plus benefits dependent on your experience. We are looking at anyone with 3 years + experience.
ShortList Recruitment is acting as an Employment Agency in relation to this vacancy.
ShortList specialise in the full spectrum of IT positions, from CIO to Helpdesk Analyst, on both a permanent and contract basis
Sep 09, 2016
My client are an award winning provider of world-class web & mobile solutions for leading names in a variety of sectors. Their customers choose them for their ability develop business-leading solutions that add significant competitive value which is easily noticeable on a day-to-day basis.
They are currently recruiting for a Senior Software Tester to join their technical testing team. You will be involved in a hands-on capacity, including the full testing lifecycle. As a Senior Software Tester, you will have commercial experience of testing Web Applications and be comfortable with Microsoft .Net technologies, as well as being comfortable mentoring more junior members of the team.
As a Senior Software Tester, your main responsibilities will be to develop a test strategy for the integration of a platform to third party systems, as well as managing a small team and collaborating with the project and development teams. Your work as a Senior QA Tester will be gauged on your ability to interpret complex functional specifications while preparing test conditions, test data and undertaking the prioritisation and execution of test cases.
Desirable Skills & Experience for the Senior Test Analyst:
* Full SDLC experience and thorough understanding of functional, non-functional, integration, regression and UAT testing
* Self-motivated, enthusiast and the ability to complete complex test scenarios
* Excellent communication skills, methodical approach and acute attention to detail
* Experience of QA for Web applications including deep understanding of web technologies (HTML, CSS, JavaScript, XML)
* Experience across varying methodologies such as waterfall, v-model, agile.
* Experience in automated testing, e.g. Selenium is desirable
* Experience in mentoring juniors
This is an excellent opportunity for a Senior Software Tester looking to contribute to evolving processes in a dynamic and challenging environment.
This is also a fantastic opportunity to join a company who offer great career progression opportunities. The working environment is relaxed but challenging, so would suit a Senior Tester that has a good personality and is comfortable in a customer facing position.
This role will pay up to £33,000 as a basic salary plus benefits dependent on your experience. We are looking at anyone with 3 years + experience.
ShortList Recruitment is acting as an Employment Agency in relation to this vacancy.
ShortList specialise in the full spectrum of IT positions, from CIO to Helpdesk Analyst, on both a permanent and contract basis