Senior Business Systems Analyst - Automation and Low/No Code Specialist Hybrid working - 50/50 split Circa £70,000 + excellent benefits Are you an aspiring leader with a passion for automation and leveraging Microsoft technologies to drive business innovation? Join my clients dynamic organisation in Newcastle as a Senior Business Systems Analyst, where you'll lead initiatives focused on automation, low/no code solutions, and maximising the potential of Microsoft technologies. Key Responsibilities: Strategic Leadership: Provide strategic direction and leadership in the adoption and implementation of automation solutions, leveraging low/no code platforms and Microsoft technologies to drive efficiency and productivity across the organisation. Requirements Management: Lead the development and sign-off of Requirements Specification documents for automation projects, collaborating closely with stakeholders to ensure alignment with business objectives. Change Management: Drive effective change management processes for automation initiatives, overseeing modifications to project documentation and ensuring clarity and consistency throughout the project life cycle. Cross-Functional Collaboration: Foster collaboration and communication across departments, serving as a liaison between technical teams and business units to ensure seamless project delivery. Team Mentorship: Mentor and support junior members of the team, providing guidance and expertise in automation and low/no code solutions to help them grow and develop in their roles. Technical Experience Required: Power Platform - specifically Power Apps & Power Automate Automation tools such as PowerShell, RBA, UIPath Experience working in an Azure environment Exposure to alternative low/no code technologies would be a bonus Skills/Experience Required: Leadership Experience: Previous experience in a leadership role within an end-user organisation, with a focus on driving automation initiatives and leveraging low/no code platforms. Analytical Expertise: Strong analytical skills, with the ability to gather and interpret business requirements and translate them into actionable automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. Technical Proficiency: Proficiency in Microsoft technologies, including Azure services, Dynamics Power Platform, and Power Apps, with a strong understanding of automation principles and low/no code development. This is an exceptional opportunity for an aspiring leader to make a significant impact in driving automation and innovation within our organisation. If you're ready to take on a leadership role and drive digital transformation using Microsoft technologies, we want to hear from you. Please send your CV for immediate review. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Senior Business Systems Analyst - Automation and Low/No Code Specialist Hybrid working - 50/50 split Circa £70,000 + excellent benefits Are you an aspiring leader with a passion for automation and leveraging Microsoft technologies to drive business innovation? Join my clients dynamic organisation in Newcastle as a Senior Business Systems Analyst, where you'll lead initiatives focused on automation, low/no code solutions, and maximising the potential of Microsoft technologies. Key Responsibilities: Strategic Leadership: Provide strategic direction and leadership in the adoption and implementation of automation solutions, leveraging low/no code platforms and Microsoft technologies to drive efficiency and productivity across the organisation. Requirements Management: Lead the development and sign-off of Requirements Specification documents for automation projects, collaborating closely with stakeholders to ensure alignment with business objectives. Change Management: Drive effective change management processes for automation initiatives, overseeing modifications to project documentation and ensuring clarity and consistency throughout the project life cycle. Cross-Functional Collaboration: Foster collaboration and communication across departments, serving as a liaison between technical teams and business units to ensure seamless project delivery. Team Mentorship: Mentor and support junior members of the team, providing guidance and expertise in automation and low/no code solutions to help them grow and develop in their roles. Technical Experience Required: Power Platform - specifically Power Apps & Power Automate Automation tools such as PowerShell, RBA, UIPath Experience working in an Azure environment Exposure to alternative low/no code technologies would be a bonus Skills/Experience Required: Leadership Experience: Previous experience in a leadership role within an end-user organisation, with a focus on driving automation initiatives and leveraging low/no code platforms. Analytical Expertise: Strong analytical skills, with the ability to gather and interpret business requirements and translate them into actionable automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. Technical Proficiency: Proficiency in Microsoft technologies, including Azure services, Dynamics Power Platform, and Power Apps, with a strong understanding of automation principles and low/no code development. This is an exceptional opportunity for an aspiring leader to make a significant impact in driving automation and innovation within our organisation. If you're ready to take on a leadership role and drive digital transformation using Microsoft technologies, we want to hear from you. Please send your CV for immediate review. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
ROLE : IT SERVICE DESK ANALYST SALARY : up to £25,000 PA ROLE : PERMANENT, 37.5 HOURS PER WEEK LOCATION : MUCH HADHAM, HERTFORDSHIREThis position is full-time on site. We are unable to offer a Hybrid working pattern. About the role We have an exciting opportunity for someone with excellent IT skills and a customer focussed approach to join our friendly IT department. Providing effective and efficient support across the service, this varied role would be an excellent opportunity for someone looking to expand their skill set or progress their career in IT. Whilst in the role you will; diagnose and resolve technical issues via telephone, email or Service Desk and redirecting where necessary provide guidance and training to users on how to use various software applications, tools and systems effectively assist with the installation, configuration and deployment of software applications and hardware devices contribute to the continuous improvement of IT support processes and procedures About you We are seeking someone who has a solid understanding of IT systems, networks, hardware and software by working in a technical support role or similar. The IT team provide support to both employees and learners, therefore you will require a positive attitude, excellent communication skills as well as empathy and understanding of users' perspectives and capabilities. The successful candidate will be required to manage and maintain our service helpdesk so if you are familiar with ticketing systems for logging and tracking incidents and requests then we would like to hear from you! You will need to hold a valid UK driving licence and have access to a car as you will be required to troubleshoot and install hardware at our external locations across Herts and Essex. Mileage will be paid! Why work for us Based across 60 acres of beautiful countryside, St Elizabeth's is a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions. Over the past 120 years, St Elizabeth's has grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24-hour health provision provided by specialist nurses and therapists.In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment: 23 days' annual leave per annum - 5 service related day's accrued up to 5 years Eligible for Blue Light card - discounts on big brands! Discounted gym membership Employee recognition scheme Life assurance Free on-site parking Recommend a friend payment up to £500! Confidential employee assistance programme Fully paid for DBS Contributory pension scheme - eligible employees are automatically enrolled after 3 months at 5% (3% employer contribution) terms and conditions apply How to apply Please complete an application form and upload an up to date CV on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. The salary advertised is based on full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close an advert if we receive sufficient applications ahead of the deadline. If you require reasonable adjustments at application or interview stage, please do let us know as soon as possible. Equality, Diversity & Inclusion At St Elizabeth's we embrace diversity and aspire to create a diverse and inclusive working culture. We are proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming all applications from across the community. Safeguarding St Elizabeth's Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.Registered Charity REF-
May 01, 2024
Full time
ROLE : IT SERVICE DESK ANALYST SALARY : up to £25,000 PA ROLE : PERMANENT, 37.5 HOURS PER WEEK LOCATION : MUCH HADHAM, HERTFORDSHIREThis position is full-time on site. We are unable to offer a Hybrid working pattern. About the role We have an exciting opportunity for someone with excellent IT skills and a customer focussed approach to join our friendly IT department. Providing effective and efficient support across the service, this varied role would be an excellent opportunity for someone looking to expand their skill set or progress their career in IT. Whilst in the role you will; diagnose and resolve technical issues via telephone, email or Service Desk and redirecting where necessary provide guidance and training to users on how to use various software applications, tools and systems effectively assist with the installation, configuration and deployment of software applications and hardware devices contribute to the continuous improvement of IT support processes and procedures About you We are seeking someone who has a solid understanding of IT systems, networks, hardware and software by working in a technical support role or similar. The IT team provide support to both employees and learners, therefore you will require a positive attitude, excellent communication skills as well as empathy and understanding of users' perspectives and capabilities. The successful candidate will be required to manage and maintain our service helpdesk so if you are familiar with ticketing systems for logging and tracking incidents and requests then we would like to hear from you! You will need to hold a valid UK driving licence and have access to a car as you will be required to troubleshoot and install hardware at our external locations across Herts and Essex. Mileage will be paid! Why work for us Based across 60 acres of beautiful countryside, St Elizabeth's is a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions. Over the past 120 years, St Elizabeth's has grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24-hour health provision provided by specialist nurses and therapists.In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment: 23 days' annual leave per annum - 5 service related day's accrued up to 5 years Eligible for Blue Light card - discounts on big brands! Discounted gym membership Employee recognition scheme Life assurance Free on-site parking Recommend a friend payment up to £500! Confidential employee assistance programme Fully paid for DBS Contributory pension scheme - eligible employees are automatically enrolled after 3 months at 5% (3% employer contribution) terms and conditions apply How to apply Please complete an application form and upload an up to date CV on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. The salary advertised is based on full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close an advert if we receive sufficient applications ahead of the deadline. If you require reasonable adjustments at application or interview stage, please do let us know as soon as possible. Equality, Diversity & Inclusion At St Elizabeth's we embrace diversity and aspire to create a diverse and inclusive working culture. We are proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming all applications from across the community. Safeguarding St Elizabeth's Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.Registered Charity REF-
Technical Systems Analyst - Cloud experience This award-winning specialist UK Financial Services Company are seeking an Technical Systems Analyst with a mixture of on-premise and Cloud experience who's eager to use and grow their technological skills in a role that provides the opportunity to make a real difference in a time of planned growth within the organisation. Joining the Operations team, the role holder will be required to define and manage the transition of business and project requirements to technical requirements for the Operations and Platform teams from development and testing environments through to live production. An exciting time to join with the company currently migrating from on-premise to the cloud, and an opportunity to really make an impact. Key Activities Requirement Gathering - collaborate with the business units and technical teams to manage the transition of project requirements to identify and define and document technical changes and objectives. Technical Analysis - Translate business requirements into functional specifications and technical requirements Solution Design - Recommend improvements and alternative solutions to resolve problems, and assist with the design of applications to meet functional and technical requirements. Collaboration - work closely with software and platform engineers to ensure requirements meet the stakeholders expectations. Testing & Implementation - Assist the QA team in translating requirements into test conditions and expected results for testing. Documentation - create system documentation, user manuals and training methods. Training and Support - Provide training to users and other stakeholders on new systems and features Continuous Improvement - Research and evaluate alternative solutions and recommend the most efficient and cost effective solution for system design. Skills, Experience, and Qualifications Proven experience as a Systems Analyst or in a related role Technical proficiency with an understanding of technologies such as Cloud Platforms (Azure/AWS/GCP) and on-prem infrastructure (Server/Storage and networks), Cloud patterns, PaaS, SaaS, Terraform, ADO. Strong verbal and written communication skills for liaising with stakeholders. Analytical thinking - An ability to analyse complex situations and make informed decisions. Team Leadership - capability to lead, motivate and coordinate teams effectively Attention to detail - Ensuring all aspects of requirements from documentation to execution are carried out meticulously.
May 01, 2024
Full time
Technical Systems Analyst - Cloud experience This award-winning specialist UK Financial Services Company are seeking an Technical Systems Analyst with a mixture of on-premise and Cloud experience who's eager to use and grow their technological skills in a role that provides the opportunity to make a real difference in a time of planned growth within the organisation. Joining the Operations team, the role holder will be required to define and manage the transition of business and project requirements to technical requirements for the Operations and Platform teams from development and testing environments through to live production. An exciting time to join with the company currently migrating from on-premise to the cloud, and an opportunity to really make an impact. Key Activities Requirement Gathering - collaborate with the business units and technical teams to manage the transition of project requirements to identify and define and document technical changes and objectives. Technical Analysis - Translate business requirements into functional specifications and technical requirements Solution Design - Recommend improvements and alternative solutions to resolve problems, and assist with the design of applications to meet functional and technical requirements. Collaboration - work closely with software and platform engineers to ensure requirements meet the stakeholders expectations. Testing & Implementation - Assist the QA team in translating requirements into test conditions and expected results for testing. Documentation - create system documentation, user manuals and training methods. Training and Support - Provide training to users and other stakeholders on new systems and features Continuous Improvement - Research and evaluate alternative solutions and recommend the most efficient and cost effective solution for system design. Skills, Experience, and Qualifications Proven experience as a Systems Analyst or in a related role Technical proficiency with an understanding of technologies such as Cloud Platforms (Azure/AWS/GCP) and on-prem infrastructure (Server/Storage and networks), Cloud patterns, PaaS, SaaS, Terraform, ADO. Strong verbal and written communication skills for liaising with stakeholders. Analytical thinking - An ability to analyse complex situations and make informed decisions. Team Leadership - capability to lead, motivate and coordinate teams effectively Attention to detail - Ensuring all aspects of requirements from documentation to execution are carried out meticulously.
Key Accountabilities: As part of our team, you will be responsible for the following: First-Line IT Support: Take ownership of customer incidents or service requests and see them through to resolution. Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs). Maintain accurate support tickets and provide daily progress updates to clients. Escalation and Client Rapport: Escalate incidents or service requests that cannot be resolved by the Service Desk. Create a positive impression by building rapport with customers, focusing on their business needs, and delivering exceptional service. Handle queries and updates professionally, maintaining a high level of customer satisfaction. Infrastructure Assistance: Assist with infrastructure tasks as needed. Ensure user security across all systems. Complete service requests promptly. Administration and Technical Expertise: Manage Active Directory, end-user devices, Office 365, and business applications. Demonstrate expertise in IT infrastructure, desktop systems, and business applications. Span technical knowledge across various versions of MS Windows, basic TCP/IP networking, Citrix, and all MS Office versions, including Office 365. Skills & Experience: The successful candidate will exhibit the following qualities: Proactivity and Adaptability: Thrive in a fast-paced, ever-changing environment. Effective Communication: Excellent interpersonal and communication skills, both verbal and written. Customer-focused attitude with a positive approach. Polished telephone manner, active listening, and empathy skills. Problem-Solving Abilities: Strong diagnostic skills and a proactive approach to resolving issues. Collaborative team player who supports colleagues. Technical Proficiency: Familiarity with service management toolsets (e.g., ServiceNow) and best practices (ITIL). Proven experience in IT infrastructure, desktop systems, and business applications. Quality and Consistency: Ability to follow processes, policies, procedures, and guidelines to maintain consistent service quality. Track Record: Demonstrated success working in a Service Desk role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Full time
Key Accountabilities: As part of our team, you will be responsible for the following: First-Line IT Support: Take ownership of customer incidents or service requests and see them through to resolution. Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs). Maintain accurate support tickets and provide daily progress updates to clients. Escalation and Client Rapport: Escalate incidents or service requests that cannot be resolved by the Service Desk. Create a positive impression by building rapport with customers, focusing on their business needs, and delivering exceptional service. Handle queries and updates professionally, maintaining a high level of customer satisfaction. Infrastructure Assistance: Assist with infrastructure tasks as needed. Ensure user security across all systems. Complete service requests promptly. Administration and Technical Expertise: Manage Active Directory, end-user devices, Office 365, and business applications. Demonstrate expertise in IT infrastructure, desktop systems, and business applications. Span technical knowledge across various versions of MS Windows, basic TCP/IP networking, Citrix, and all MS Office versions, including Office 365. Skills & Experience: The successful candidate will exhibit the following qualities: Proactivity and Adaptability: Thrive in a fast-paced, ever-changing environment. Effective Communication: Excellent interpersonal and communication skills, both verbal and written. Customer-focused attitude with a positive approach. Polished telephone manner, active listening, and empathy skills. Problem-Solving Abilities: Strong diagnostic skills and a proactive approach to resolving issues. Collaborative team player who supports colleagues. Technical Proficiency: Familiarity with service management toolsets (e.g., ServiceNow) and best practices (ITIL). Proven experience in IT infrastructure, desktop systems, and business applications. Quality and Consistency: Ability to follow processes, policies, procedures, and guidelines to maintain consistent service quality. Track Record: Demonstrated success working in a Service Desk role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Role: IT Support Analyst Location: Maidstone, Kent Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced IT Support Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing IT support team. As an IT Support Analyst, you will report directly to the local IT Support Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge of client and service OSs and Microsoft Office applications. - Knowledge of Backup and Restore processes. - IT Operating Model change experience. - Experience in dealing with customers, providing telephone and remote virtual desktop support. - Service performance measurement and reporting skills. - Experience in communicating effectively and working as part of a team. - Good business communication skills. Benefits: - On-site gym - On-site canteen - Competitive pension package - EAP Schemes - Wellbeing days At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
May 01, 2024
Contractor
Role: IT Support Analyst Location: Maidstone, Kent Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced IT Support Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing IT support team. As an IT Support Analyst, you will report directly to the local IT Support Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge of client and service OSs and Microsoft Office applications. - Knowledge of Backup and Restore processes. - IT Operating Model change experience. - Experience in dealing with customers, providing telephone and remote virtual desktop support. - Service performance measurement and reporting skills. - Experience in communicating effectively and working as part of a team. - Good business communication skills. Benefits: - On-site gym - On-site canteen - Competitive pension package - EAP Schemes - Wellbeing days At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Role: Senior Service Analyst Location: Maidstone, Kent Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team within this newly established vacancy. As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge of client and service OSs and Microsoft Office applications. - Knowledge of Backup and Restore processes. - IT Operating Model change experience. - Experience in dealing with customers, providing telephone and remote virtual desktop support. - Service performance measurement and reporting skills. - Experience in communicating effectively and working as part of a team. - Good business communication skills. Benefits: - On-site gym - On-site canteen - Competitive pension package - EAP Schemes - Wellbeing days At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
May 01, 2024
Contractor
Role: Senior Service Analyst Location: Maidstone, Kent Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team within this newly established vacancy. As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge of client and service OSs and Microsoft Office applications. - Knowledge of Backup and Restore processes. - IT Operating Model change experience. - Experience in dealing with customers, providing telephone and remote virtual desktop support. - Service performance measurement and reporting skills. - Experience in communicating effectively and working as part of a team. - Good business communication skills. Benefits: - On-site gym - On-site canteen - Competitive pension package - EAP Schemes - Wellbeing days At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview: The Technical Business Analyst (TBA) will elicit, understand and document Functional and Non-Functional requirements whilst working closely with the TP ICAP Business, Corporate and Technology teams. The TBA will ensure, together with the project team, that requirements are accurately translated into a Roadmap with Milestones and User Stories. The TBA will work on complex Order Management and Deal Management Systems, including integration with Enterprise services and third party systems. The TBA will analyse, understand and model existing business processes within the company and recommend improvements to ensure the effectiveness of the processes. Role Responsibilities: Requirements Analysis and Capture, Prioritisation, Estimation, SDLC and Delivery Work closely with the business product owners, business product analysts, and the development team, to ensure the delivery roadmap is in line with business priorities Help the development teams identify Stories which can be grouped to form minimum viable deliveries in order to support the identification in order to deploy regularly to production Help team members understand the focus and delivery value of each milestone and each release Be capable of articulating the business requirements to support planning and estimation Be responsible for capturing business needs in user stories and use cases and ensure that here is sufficient detail to allow scope definition, estimation and prioritisation Support the use of preferred planning and prioritisation tooling to capture and track deliveries, identify issues and help with roadmap and iteration planning and prioritisation Be proactive in supporting the team's engagement in a well defined SDLC that supports planning, prioritisation and delivery needs Support the team through help with defining scope and guiding estimation of work to be done by leveraging domain and business knowledge Identify opportunities to consolidate deliveries so as to more effectively address root cause issues across multiple platforms or business products Challenge the business on their assumptions of what they need to uncover what their problems actually are so that development will be equipped to propose more efficient or effective solutions, or at a minimum ensure deliveries are addressing root cause issues Ensure that business prioritisation gates in the SDLC are utilised effectively by guiding the business product owners and analysts through the SDLC Communication and Leadership Work with the business product owners to shepherd their articulation of business needs and priorities and capture these using preferred tooling in recognised formats such as user stories and use cases Participate in retrospectives and seek opportunities to drive best practice Support members of the software team in delivering high quality and innovative software solutions that meet business needs by working with team members at each stage in the feature lifecycle: estimation, prioritisation, test case analysis, development, testing, deployment Collaborate with the development team, the PEs, TLs and TDMs and the business to establish and analyse trade-offs between usability and delivery Be a liaison between the business units, technology and support teams Be supportive of other team members where possible and seek opportunities to mentor, and share experience and domain knowledge with other team members Seek to become a subject matter expert for the business areas that are interfaced into and be able to support the wider team in their acquisition of knowledge in the general domain and in specific business products Change, Risk and Issue Management Identify and support team to identify and escalate risks as appropriate Work with the Team Leaders to provide time and resource estimates, identify potential areas of risk and suggest mitigating actions Share complex business needs or issues with other team members and influence their decision making where necessary Ensure business risks are fully communicated and understood Assist and facilitate prioritisation of software defects and enhancements Experience / Competences: Education/Professional Qualifications Degree or equivalent industry experience Experience Experience of delivering platforms and services across multiple teams Experience of multi-year projects from inception to maintenance Experience of regulatory driven projects Experience of mentoring colleagues and supporting colleague growth and advancement Experience of transitioning applications and/or products from vendors or remote locations to local teams Knowledge of Financial Markets, Systems and Over the Counter (OTC) products Financial sector experience Experience of using agile tooling to support team delivery Excellent attention to detail, highly organised with a proactive approach Strong analytical ability and problem solving skills Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - City Quays - Belfast
May 01, 2024
Full time
The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview: The Technical Business Analyst (TBA) will elicit, understand and document Functional and Non-Functional requirements whilst working closely with the TP ICAP Business, Corporate and Technology teams. The TBA will ensure, together with the project team, that requirements are accurately translated into a Roadmap with Milestones and User Stories. The TBA will work on complex Order Management and Deal Management Systems, including integration with Enterprise services and third party systems. The TBA will analyse, understand and model existing business processes within the company and recommend improvements to ensure the effectiveness of the processes. Role Responsibilities: Requirements Analysis and Capture, Prioritisation, Estimation, SDLC and Delivery Work closely with the business product owners, business product analysts, and the development team, to ensure the delivery roadmap is in line with business priorities Help the development teams identify Stories which can be grouped to form minimum viable deliveries in order to support the identification in order to deploy regularly to production Help team members understand the focus and delivery value of each milestone and each release Be capable of articulating the business requirements to support planning and estimation Be responsible for capturing business needs in user stories and use cases and ensure that here is sufficient detail to allow scope definition, estimation and prioritisation Support the use of preferred planning and prioritisation tooling to capture and track deliveries, identify issues and help with roadmap and iteration planning and prioritisation Be proactive in supporting the team's engagement in a well defined SDLC that supports planning, prioritisation and delivery needs Support the team through help with defining scope and guiding estimation of work to be done by leveraging domain and business knowledge Identify opportunities to consolidate deliveries so as to more effectively address root cause issues across multiple platforms or business products Challenge the business on their assumptions of what they need to uncover what their problems actually are so that development will be equipped to propose more efficient or effective solutions, or at a minimum ensure deliveries are addressing root cause issues Ensure that business prioritisation gates in the SDLC are utilised effectively by guiding the business product owners and analysts through the SDLC Communication and Leadership Work with the business product owners to shepherd their articulation of business needs and priorities and capture these using preferred tooling in recognised formats such as user stories and use cases Participate in retrospectives and seek opportunities to drive best practice Support members of the software team in delivering high quality and innovative software solutions that meet business needs by working with team members at each stage in the feature lifecycle: estimation, prioritisation, test case analysis, development, testing, deployment Collaborate with the development team, the PEs, TLs and TDMs and the business to establish and analyse trade-offs between usability and delivery Be a liaison between the business units, technology and support teams Be supportive of other team members where possible and seek opportunities to mentor, and share experience and domain knowledge with other team members Seek to become a subject matter expert for the business areas that are interfaced into and be able to support the wider team in their acquisition of knowledge in the general domain and in specific business products Change, Risk and Issue Management Identify and support team to identify and escalate risks as appropriate Work with the Team Leaders to provide time and resource estimates, identify potential areas of risk and suggest mitigating actions Share complex business needs or issues with other team members and influence their decision making where necessary Ensure business risks are fully communicated and understood Assist and facilitate prioritisation of software defects and enhancements Experience / Competences: Education/Professional Qualifications Degree or equivalent industry experience Experience Experience of delivering platforms and services across multiple teams Experience of multi-year projects from inception to maintenance Experience of regulatory driven projects Experience of mentoring colleagues and supporting colleague growth and advancement Experience of transitioning applications and/or products from vendors or remote locations to local teams Knowledge of Financial Markets, Systems and Over the Counter (OTC) products Financial sector experience Experience of using agile tooling to support team delivery Excellent attention to detail, highly organised with a proactive approach Strong analytical ability and problem solving skills Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - City Quays - Belfast
Primary Details Time Type: Full time Worker Type: Employee Cyber Security Analyst London Permanent (Hybrid) At QBE, our purpose is to enable a more resilient future. We are an international insurer and reinsurer with a local presence in 27 countries. The Opportunity: We're looking for a Cyber Security Analyst to join our Global Security Operations team. In this role, you'll use your security skills and knowledge to classify, analyse, prioritise and remediate security alerts/events of interest that have been triaged and escalated by Tier 1 Security Analysts team in Philippines. Your new role Reporting to our Global Security Operations Lead, you'll be providing effective and proactive response to cyber security-related incidents and enquiries to better protect QBE's assets and services. You'll advise business stakeholders in the event of a security incident, and support incident management and escalation processes to the appropriate Application and System Owners. Other responsibilities: Design/architecture for new security applications to improve the current security posture globally for QBE Provide recommendations for updates to IR handling processes and procedures Provide guidance regarding security technical support Review new security products and ascertain their suitability Execute threat hunting activities using various proprietary and open source tools Document incidents, requests and problem management information Use security tools and resources to correlate suspicious events, providing context around the event, determine root cause and provide regular updates and recommend modifications to existing systems and procedures Perform deep-dive incident analysis of various data sources by analysing and investigating security related logs against short and medium-term threats and IOCs About you You'll have an experience with ITSM technology such as ServiceNow or equivalent and k nowledge of MS threat detection technology such as Defender and Sentinel or equivalent. Other skills you'll need: Experience of security solutions and technologies, such as: Windows, Linux, Networking, Security Architecture Experience and knowledge of packet flow/TCP/UDP traffic, Firewall and proxy technologies, cloud solutions, anti-virus, static and dynamic malware analysis techniques Experience of performing analytics with different types of logs, i.e. Network, active directory, database, DNS, Firewall, Proxies, host-based security, Cloud and applications logs etc Experience in managing 2nd/3rd level security events Experience on known SIEM, Log Correlation and Case Management Tools Excellent troubleshooting and problem-solving skills Knowledge of various security frameworks and methodologies such as OWASP 10, SANS TOP 25, NIST Incident Reponses, CERT Model, Diamond Model, MITRE ATT&CK, and the Extended Cyber Kill Chain Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (). Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include: 5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award" Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year" Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year" We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers." ESG & Sustainability At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report ( Link ) . About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! To find out more about why you should work for QBE, visit our careers website. What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. APPLY NOW and let's make it happen!" How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
May 01, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee Cyber Security Analyst London Permanent (Hybrid) At QBE, our purpose is to enable a more resilient future. We are an international insurer and reinsurer with a local presence in 27 countries. The Opportunity: We're looking for a Cyber Security Analyst to join our Global Security Operations team. In this role, you'll use your security skills and knowledge to classify, analyse, prioritise and remediate security alerts/events of interest that have been triaged and escalated by Tier 1 Security Analysts team in Philippines. Your new role Reporting to our Global Security Operations Lead, you'll be providing effective and proactive response to cyber security-related incidents and enquiries to better protect QBE's assets and services. You'll advise business stakeholders in the event of a security incident, and support incident management and escalation processes to the appropriate Application and System Owners. Other responsibilities: Design/architecture for new security applications to improve the current security posture globally for QBE Provide recommendations for updates to IR handling processes and procedures Provide guidance regarding security technical support Review new security products and ascertain their suitability Execute threat hunting activities using various proprietary and open source tools Document incidents, requests and problem management information Use security tools and resources to correlate suspicious events, providing context around the event, determine root cause and provide regular updates and recommend modifications to existing systems and procedures Perform deep-dive incident analysis of various data sources by analysing and investigating security related logs against short and medium-term threats and IOCs About you You'll have an experience with ITSM technology such as ServiceNow or equivalent and k nowledge of MS threat detection technology such as Defender and Sentinel or equivalent. Other skills you'll need: Experience of security solutions and technologies, such as: Windows, Linux, Networking, Security Architecture Experience and knowledge of packet flow/TCP/UDP traffic, Firewall and proxy technologies, cloud solutions, anti-virus, static and dynamic malware analysis techniques Experience of performing analytics with different types of logs, i.e. Network, active directory, database, DNS, Firewall, Proxies, host-based security, Cloud and applications logs etc Experience in managing 2nd/3rd level security events Experience on known SIEM, Log Correlation and Case Management Tools Excellent troubleshooting and problem-solving skills Knowledge of various security frameworks and methodologies such as OWASP 10, SANS TOP 25, NIST Incident Reponses, CERT Model, Diamond Model, MITRE ATT&CK, and the Extended Cyber Kill Chain Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (). Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include: 5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award" Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year" Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year" We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers." ESG & Sustainability At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report ( Link ) . About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! To find out more about why you should work for QBE, visit our careers website. What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. APPLY NOW and let's make it happen!" How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Job Description Head of Portfolio - Professional Services Location: University of Warwick Campus, Coventry Department: Information & Digital Group - Portfolio Delivery Position type: Full Time, Permanent Salary: Competitive Reference: About the role: Heads of Portfolio are accountable for the planning and delivery of portfolios (groups of projects and products) which span across significant areas of University operations and services. They will be driving forward a 'digital first' approach, championing the use of technology, transformative practices, and a culture of continuous improvement to deliver service excellence. You will lead the Professional Services Portfolio, which includes all HR and payroll systems, applications, and projects, as well as products and projects supporting the Estates, Finance and Campus Commercial groups. You will: Provide strategic leadership for the vision, development and innovation of a portfolio of digital projects and products; Define the portfolio roadmap, in collaboration with Enterprise Architecture, Digital Business Partners, Business Owners & Product Managers; Be accountable for the fulfilment of the portfolio roadmap, driving the definition, design, prioritisation, planning and execution of change and continuous improvement initiatives across the portfolio; Hold overall budgetary responsibility for the portfolio. You will be a key interface with senior university leaders relevant to your portfolio, utilising the 'voice of the customer' and University strategies to inform roadmaps and prioritisation. About you: You will have experience of managing portfolio's (collections of products and projects) in the Professional Services area (e.g. covering HR, Finance and/or the built environment). You will have significant line and matrix management experience of managing technical teams, product managers, project/delivery managers, business analysts and other change specialists, who are aligned to the Professional Services Portfolio within the Information and Digital Group. You will use your technical expertise of leading teams through the different stages of change initiatives and agile methodologies, to develop a strategy for delivery within your portfolio, continually improving the service and looking for new ways of working that will support complex and significant products and projects. You will be an inspirational leader, have excellent communication skills, and the ability to understand and interpret business needs, translating these into action plans and roadmaps. Your ability to influence extends to developing strong relationships across the University at a strategic level. For further information regarding the skills required for this role please see the personal specification section of the attached job description via the apply button. How to apply: To apply please click the apply button and complete your essential personal details and attach a CV and cover letter. Closing date: 11.55pm, 21 April 2024. Please ensure your CV includes your most recent employment experience along with any additional relevant experience and education history. Your cover letter should detail how you meet each of the essential and desirable criteria for this post. To streamline our hiring process, we kindly request that all candidates submit their applications through our official website. This ensures that all applications are received in a uniform format and can be processed efficiently by our HR team. Our commitment to inclusion: Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding. We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages. The University currently holds a Race Equality Charter Bronze Award, Athena Swan Sliver Award and a Disability Smart Bronze Award. The University of Warwick is also one of the six founder institutions of the EUTOPIA European University Alliance.
May 01, 2024
Full time
Job Description Head of Portfolio - Professional Services Location: University of Warwick Campus, Coventry Department: Information & Digital Group - Portfolio Delivery Position type: Full Time, Permanent Salary: Competitive Reference: About the role: Heads of Portfolio are accountable for the planning and delivery of portfolios (groups of projects and products) which span across significant areas of University operations and services. They will be driving forward a 'digital first' approach, championing the use of technology, transformative practices, and a culture of continuous improvement to deliver service excellence. You will lead the Professional Services Portfolio, which includes all HR and payroll systems, applications, and projects, as well as products and projects supporting the Estates, Finance and Campus Commercial groups. You will: Provide strategic leadership for the vision, development and innovation of a portfolio of digital projects and products; Define the portfolio roadmap, in collaboration with Enterprise Architecture, Digital Business Partners, Business Owners & Product Managers; Be accountable for the fulfilment of the portfolio roadmap, driving the definition, design, prioritisation, planning and execution of change and continuous improvement initiatives across the portfolio; Hold overall budgetary responsibility for the portfolio. You will be a key interface with senior university leaders relevant to your portfolio, utilising the 'voice of the customer' and University strategies to inform roadmaps and prioritisation. About you: You will have experience of managing portfolio's (collections of products and projects) in the Professional Services area (e.g. covering HR, Finance and/or the built environment). You will have significant line and matrix management experience of managing technical teams, product managers, project/delivery managers, business analysts and other change specialists, who are aligned to the Professional Services Portfolio within the Information and Digital Group. You will use your technical expertise of leading teams through the different stages of change initiatives and agile methodologies, to develop a strategy for delivery within your portfolio, continually improving the service and looking for new ways of working that will support complex and significant products and projects. You will be an inspirational leader, have excellent communication skills, and the ability to understand and interpret business needs, translating these into action plans and roadmaps. Your ability to influence extends to developing strong relationships across the University at a strategic level. For further information regarding the skills required for this role please see the personal specification section of the attached job description via the apply button. How to apply: To apply please click the apply button and complete your essential personal details and attach a CV and cover letter. Closing date: 11.55pm, 21 April 2024. Please ensure your CV includes your most recent employment experience along with any additional relevant experience and education history. Your cover letter should detail how you meet each of the essential and desirable criteria for this post. To streamline our hiring process, we kindly request that all candidates submit their applications through our official website. This ensures that all applications are received in a uniform format and can be processed efficiently by our HR team. Our commitment to inclusion: Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding. We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages. The University currently holds a Race Equality Charter Bronze Award, Athena Swan Sliver Award and a Disability Smart Bronze Award. The University of Warwick is also one of the six founder institutions of the EUTOPIA European University Alliance.
Technical Systems Analyst - Cloud experience This award-winning specialist UK Financial Services Company are seeking an Technical Systems Analyst with a mixture of on-premise and Cloud experience who's eager to use and grow their technological skills in a role that provides the opportunity to make a real difference in a time of planned growth within the organisation. Joining the Operations team, the role holder will be required to define and manage the transition of business and project requirements to technical requirements for the Operations and Platform teams from development and testing environments through to live production. An exciting time to join with the company currently migrating from on-premise to the cloud, and an opportunity to really make an impact. Key Activities Requirement Gathering - collaborate with the business units and technical teams to manage the transition of project requirements to identify and define and document technical changes and objectives. Technical Analysis - Translate business requirements into functional specifications and technical requirements Solution Design - Recommend improvements and alternative solutions to resolve problems, and assist with the design of applications to meet functional and technical requirements. Collaboration - work closely with software and platform engineers to ensure requirements meet the stakeholders expectations. Testing & Implementation - Assist the QA team in translating requirements into test conditions and expected results for testing. Documentation - create system documentation, user manuals and training methods. Training and Support - Provide training to users and other stakeholders on new systems and features Continuous Improvement - Research and evaluate alternative solutions and recommend the most efficient and cost effective solution for system design. Skills, Experience, and Qualifications Proven experience as a Systems Analyst or in a related role Technical proficiency with an understanding of technologies such as Cloud Platforms (Azure/AWS/GCP) and on-prem infrastructure (Server/Storage and networks), Cloud patterns, PaaS, SaaS, Terraform, ADO. Strong verbal and written communication skills for liaising with stakeholders. Analytical thinking - An ability to analyse complex situations and make informed decisions. Team Leadership - capability to lead, motivate and coordinate teams effectively Attention to detail - Ensuring all aspects of requirements from documentation to execution are carried out meticulously.
May 01, 2024
Full time
Technical Systems Analyst - Cloud experience This award-winning specialist UK Financial Services Company are seeking an Technical Systems Analyst with a mixture of on-premise and Cloud experience who's eager to use and grow their technological skills in a role that provides the opportunity to make a real difference in a time of planned growth within the organisation. Joining the Operations team, the role holder will be required to define and manage the transition of business and project requirements to technical requirements for the Operations and Platform teams from development and testing environments through to live production. An exciting time to join with the company currently migrating from on-premise to the cloud, and an opportunity to really make an impact. Key Activities Requirement Gathering - collaborate with the business units and technical teams to manage the transition of project requirements to identify and define and document technical changes and objectives. Technical Analysis - Translate business requirements into functional specifications and technical requirements Solution Design - Recommend improvements and alternative solutions to resolve problems, and assist with the design of applications to meet functional and technical requirements. Collaboration - work closely with software and platform engineers to ensure requirements meet the stakeholders expectations. Testing & Implementation - Assist the QA team in translating requirements into test conditions and expected results for testing. Documentation - create system documentation, user manuals and training methods. Training and Support - Provide training to users and other stakeholders on new systems and features Continuous Improvement - Research and evaluate alternative solutions and recommend the most efficient and cost effective solution for system design. Skills, Experience, and Qualifications Proven experience as a Systems Analyst or in a related role Technical proficiency with an understanding of technologies such as Cloud Platforms (Azure/AWS/GCP) and on-prem infrastructure (Server/Storage and networks), Cloud patterns, PaaS, SaaS, Terraform, ADO. Strong verbal and written communication skills for liaising with stakeholders. Analytical thinking - An ability to analyse complex situations and make informed decisions. Team Leadership - capability to lead, motivate and coordinate teams effectively Attention to detail - Ensuring all aspects of requirements from documentation to execution are carried out meticulously.
IT Support Analyst -Wigan - £24-28k VMware, Azure, AD, DHCP, WAN/LAN, IT Support This well-established organisation requires a driven and self-motivated IT Support Analyst to join their busy technical services team and motivate those around them. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm and will have worked extensively within a Service driven ITIL environment.The current vacancy is for an innovative IT solutions organisation who are looking for a IT Support Analyst to provide specialist support.Key Responsibilities:-Support all server and desktop based operating systems and applications-Citrix, Active Directory, Exchange, VMware TCP/IP, DNS, PC Imaging Software, Networking-Monitor and make recommendations regarding the performance of servers within the environment-Good knowledge of remote connections-Good attention to detailThe company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path.Email your cv for consideration to Alex or call for further information.Please follow us on for similar rolesErin Associates Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
IT Support Analyst -Wigan - £24-28k VMware, Azure, AD, DHCP, WAN/LAN, IT Support This well-established organisation requires a driven and self-motivated IT Support Analyst to join their busy technical services team and motivate those around them. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm and will have worked extensively within a Service driven ITIL environment.The current vacancy is for an innovative IT solutions organisation who are looking for a IT Support Analyst to provide specialist support.Key Responsibilities:-Support all server and desktop based operating systems and applications-Citrix, Active Directory, Exchange, VMware TCP/IP, DNS, PC Imaging Software, Networking-Monitor and make recommendations regarding the performance of servers within the environment-Good knowledge of remote connections-Good attention to detailThe company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path.Email your cv for consideration to Alex or call for further information.Please follow us on for similar rolesErin Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Hybrid! Lovley working environment Career progression potential. Job Title: HR Systems Analyst Salary: £40,000 - £45,000 Location: Preston Hybrid : 2-3 days in office per week. JGA are partnered with an exciting manufacturing business who are seeking an HR Systems expert to join their team, owning their HR, Payroll, T&A and Benefits systems, responsible for systems project management, improving processes, data analytics and reporting, If you are ready for the next step in your HR Systems career, and want to work for a value driven HR function then we want to hear from you! Responsibilities : Analyse and optimize existing systems for efficiency. Support reporting requirements from people systems. Evaluate and implement new system solutions. Create project documentation and technical specifications. Manage system access and permissions, ensuring compliance. Maintain system compliance with GDPR and data cleansing. Collaborate with partners for system development and testing. Develop training materials and provide user support. Serve as the main contact for system issues. Monitor system adoption and report on levels. Support project work for process improvements. Maintain confidentiality and ensure legal compliance. Uphold safety and quality standards in all processes. Fulfil duty of care to employees and others. Adhere to health and safety policies. Skills : Software and programming knowledge. System analysis proficiency. Strong analytical skills. Effective client communication. Systems implementation experience. Familiarity with HCM practices. Excellent IT skills. Clear written and verbal communication. Ability to work under pressure and manage deadlines. Attention to detail. Interpersonal skills. Self-sufficiency and initiative. Proactive attitude and team player. Quick problem-solving abilities. Positive mindset. Collaboration skills. Sounds like you? Contact Sam at JGA today! JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. We are also committed to protecting and respecting your privacy. We are a specialist payroll, HR & Marketing recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
May 01, 2024
Full time
Hybrid! Lovley working environment Career progression potential. Job Title: HR Systems Analyst Salary: £40,000 - £45,000 Location: Preston Hybrid : 2-3 days in office per week. JGA are partnered with an exciting manufacturing business who are seeking an HR Systems expert to join their team, owning their HR, Payroll, T&A and Benefits systems, responsible for systems project management, improving processes, data analytics and reporting, If you are ready for the next step in your HR Systems career, and want to work for a value driven HR function then we want to hear from you! Responsibilities : Analyse and optimize existing systems for efficiency. Support reporting requirements from people systems. Evaluate and implement new system solutions. Create project documentation and technical specifications. Manage system access and permissions, ensuring compliance. Maintain system compliance with GDPR and data cleansing. Collaborate with partners for system development and testing. Develop training materials and provide user support. Serve as the main contact for system issues. Monitor system adoption and report on levels. Support project work for process improvements. Maintain confidentiality and ensure legal compliance. Uphold safety and quality standards in all processes. Fulfil duty of care to employees and others. Adhere to health and safety policies. Skills : Software and programming knowledge. System analysis proficiency. Strong analytical skills. Effective client communication. Systems implementation experience. Familiarity with HCM practices. Excellent IT skills. Clear written and verbal communication. Ability to work under pressure and manage deadlines. Attention to detail. Interpersonal skills. Self-sufficiency and initiative. Proactive attitude and team player. Quick problem-solving abilities. Positive mindset. Collaboration skills. Sounds like you? Contact Sam at JGA today! JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. We are also committed to protecting and respecting your privacy. We are a specialist payroll, HR & Marketing recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Are you a skilled IT professional with a passion for providing exceptional technical support? We are seeking a2nd Line analystTo join our dynamic team. As a key member of our IT support department, you will play a crucial role in ensuring smooth operations and outstanding service for our clients.Responsibilities: Technical Support:Provide 2nd line technical support to end-users, addressing hardware and software issues promptly and efficiently. Incident Management:Take ownership of customer incidents or service requests, seeing them through to resolution. Ticket Management:Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs). Client Communication:Maintain accurate support tickets and provide daily progress updates to clients. Escalation:Escalate incidents or service requests that require higher-level resolution. Positive Customer Interaction:Build rapport with customers, focusing on their business needs and delivering excellent service. Infrastructure Assistance:Assist with infrastructure tasks as needed. User Security:Maintain user security across all systems. Service Request Completion:Ensure timely completion of service requests. Administration:Manage Active Directory, end-user devices, Office 365, and business applications. Skills & Qualifications: Experience:At least 4 years of experience in a commercial IT support environment, preferably within a Managed Service Provider. Technical Proficiency: Familiarity with service management toolsets (e.g., ServiceNow) and best practices (ITIL). Proficiency in diagnosing and troubleshooting complex IT issues. Knowledge of various versions of MS Windows, basic TCP/IP networking, Citrix, and MS Office (including Office 365). Communication Skills: Excellent verbal and written communication skills. Ability to interact effectively with users at all levels. Problem-Solving Attitude: Proactive approach to resolving issues. Ability to prioritize and escalate problems appropriately. Team Player: Collaborate effectively with colleagues. Adaptability: Thrive in a fast-paced and ever-changing environment. If you are a dedicated IT professional looking for an exciting opportunity to contribute to a growing organisation, we encourage you to apply! Join us in delivering top-notch service and technical support to our valued clients. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Are you a skilled IT professional with a passion for providing exceptional technical support? We are seeking a2nd Line analystTo join our dynamic team. As a key member of our IT support department, you will play a crucial role in ensuring smooth operations and outstanding service for our clients.Responsibilities: Technical Support:Provide 2nd line technical support to end-users, addressing hardware and software issues promptly and efficiently. Incident Management:Take ownership of customer incidents or service requests, seeing them through to resolution. Ticket Management:Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs). Client Communication:Maintain accurate support tickets and provide daily progress updates to clients. Escalation:Escalate incidents or service requests that require higher-level resolution. Positive Customer Interaction:Build rapport with customers, focusing on their business needs and delivering excellent service. Infrastructure Assistance:Assist with infrastructure tasks as needed. User Security:Maintain user security across all systems. Service Request Completion:Ensure timely completion of service requests. Administration:Manage Active Directory, end-user devices, Office 365, and business applications. Skills & Qualifications: Experience:At least 4 years of experience in a commercial IT support environment, preferably within a Managed Service Provider. Technical Proficiency: Familiarity with service management toolsets (e.g., ServiceNow) and best practices (ITIL). Proficiency in diagnosing and troubleshooting complex IT issues. Knowledge of various versions of MS Windows, basic TCP/IP networking, Citrix, and MS Office (including Office 365). Communication Skills: Excellent verbal and written communication skills. Ability to interact effectively with users at all levels. Problem-Solving Attitude: Proactive approach to resolving issues. Ability to prioritize and escalate problems appropriately. Team Player: Collaborate effectively with colleagues. Adaptability: Thrive in a fast-paced and ever-changing environment. If you are a dedicated IT professional looking for an exciting opportunity to contribute to a growing organisation, we encourage you to apply! Join us in delivering top-notch service and technical support to our valued clients. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Key Accountabilities:As part of our team, you will be responsible for the following: First-Line IT Support: Take ownership of customer incidents or service requests and see them through to resolution. Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs). Maintain accurate support tickets and provide daily progress updates to clients. Escalation and Client Rapport: Escalate incidents or service requests that cannot be resolved by the Service Desk. Create a positive impression by building rapport with customers, focusing on their business needs, and delivering exceptional service. Handle queries and updates professionally, maintaining a high level of customer satisfaction. Infrastructure Assistance: Assist with infrastructure tasks as needed. Ensure user security across all systems. Complete service requests promptly. Administration and Technical Expertise: Manage Active Directory, end-user devices, Office 365, and business applications. Demonstrate expertise in IT infrastructure, desktop systems, and business applications. Span technical knowledge across various versions of MS Windows, basic TCP/IP networking, Citrix, and all MS Office versions, including Office 365. Skills & Experience:The successful candidate will exhibit the following qualities: Proactivity and Adaptability: Thrive in a fast-paced, ever-changing environment. Effective Communication: Excellent interpersonal and communication skills, both verbal and written. Customer-focused attitude with a positive approach. Polished telephone manner, active listening, and empathy skills. Problem-Solving Abilities: Strong diagnostic skills and a proactive approach to resolving issues. Collaborative team player who supports colleagues. Technical Proficiency: Familiarity with service management toolsets (e.g., ServiceNow) and best practices (ITIL). Proven experience in IT infrastructure, desktop systems, and business applications. Quality and Consistency: Ability to follow processes, policies, procedures, and guidelines to maintain consistent service quality. Track Record: Demonstrated success working in a Service Desk role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Key Accountabilities:As part of our team, you will be responsible for the following: First-Line IT Support: Take ownership of customer incidents or service requests and see them through to resolution. Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs). Maintain accurate support tickets and provide daily progress updates to clients. Escalation and Client Rapport: Escalate incidents or service requests that cannot be resolved by the Service Desk. Create a positive impression by building rapport with customers, focusing on their business needs, and delivering exceptional service. Handle queries and updates professionally, maintaining a high level of customer satisfaction. Infrastructure Assistance: Assist with infrastructure tasks as needed. Ensure user security across all systems. Complete service requests promptly. Administration and Technical Expertise: Manage Active Directory, end-user devices, Office 365, and business applications. Demonstrate expertise in IT infrastructure, desktop systems, and business applications. Span technical knowledge across various versions of MS Windows, basic TCP/IP networking, Citrix, and all MS Office versions, including Office 365. Skills & Experience:The successful candidate will exhibit the following qualities: Proactivity and Adaptability: Thrive in a fast-paced, ever-changing environment. Effective Communication: Excellent interpersonal and communication skills, both verbal and written. Customer-focused attitude with a positive approach. Polished telephone manner, active listening, and empathy skills. Problem-Solving Abilities: Strong diagnostic skills and a proactive approach to resolving issues. Collaborative team player who supports colleagues. Technical Proficiency: Familiarity with service management toolsets (e.g., ServiceNow) and best practices (ITIL). Proven experience in IT infrastructure, desktop systems, and business applications. Quality and Consistency: Ability to follow processes, policies, procedures, and guidelines to maintain consistent service quality. Track Record: Demonstrated success working in a Service Desk role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Role: IT Support AnalystLocation: Maidstone, Kent £Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours)Our client, a leading international manufacturer, is currently recruiting an experienced IT Support Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing IT support team.As an IT Support Analyst, you will report directly to the local IT Support Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include:- Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities.- Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs)- Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services.- Follow up on end customer survey feedback to establish opportunities for future CX improvement.- Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for:- Experience in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation.- Technical knowledge of AD for user and computer management.- Basic knowledge of Networking, WAN and LAN technologies.- Technical knowledge of client and service OSs and Microsoft Office applications.- Knowledge of Backup and Restore processes.- IT Operating Model change experience.- Experience in dealing with customers, providing telephone and remote virtual desktop support.- Service performance measurement and reporting skills.- Experience in communicating effectively and working as part of a team.- Good business communication skills.Benefits:- On-site gym - On-site canteen - Competitive pension package- EAP Schemes- Wellbeing daysAt KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
May 01, 2024
Full time
Role: IT Support AnalystLocation: Maidstone, Kent £Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours)Our client, a leading international manufacturer, is currently recruiting an experienced IT Support Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing IT support team.As an IT Support Analyst, you will report directly to the local IT Support Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include:- Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities.- Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs)- Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services.- Follow up on end customer survey feedback to establish opportunities for future CX improvement.- Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for:- Experience in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation.- Technical knowledge of AD for user and computer management.- Basic knowledge of Networking, WAN and LAN technologies.- Technical knowledge of client and service OSs and Microsoft Office applications.- Knowledge of Backup and Restore processes.- IT Operating Model change experience.- Experience in dealing with customers, providing telephone and remote virtual desktop support.- Service performance measurement and reporting skills.- Experience in communicating effectively and working as part of a team.- Good business communication skills.Benefits:- On-site gym - On-site canteen - Competitive pension package- EAP Schemes- Wellbeing daysAt KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
eDiscovery Analyst THE ROLE You will deliver innovative, technology focused solutions throughout the disputes and investigations processes. You must have a good understanding of the EDRM model and solid eDiscovery (right hand side) experience. Experience of various technologies that can be used within the project lifecycle. You will learn from senior colleagues the technical aspects of the platforms that the company uses, they will be technical e-Disclosure specialists and you will work together to implement fit-for-purpose project workflows and ensure their eDisclosure Service Providers deliver first class service. You will ensure the overall provision of high quality services and build the reputation of the eDiscovery function both internally and externally. You must be enthusiastic and inquisitive about the use of technology and have a willingness to quickly learn and master different forms/applications of technology. You must also have the independent thinking and inner motivation to keep up to date with industry advancements. This is a challenging but enjoyable role and limited travel may be required from time to time KEY RESPONSIBILITIES To deliver services to the Disputes and Investigations, Competition, and, Corporate groups Work collaboratively with associates and the eDisclosure team, utilising technology wherever possible Work with eDisclosure Service Providers to ensure they are providing access to advanced technology and delivering a quality service Work on eDisclosure projects. To work with paralegals in creating and managing project documentation To work with colleagues to provide frontline technical and operational support for document review and data management platforms To work with a team of e-Disclosure specialists and paralegals To provide document review platform support to fee earners To manage and QC document productions To review and recommend technology solutions that may benefit the firm This role will involve supporting senior in-house eDiscovery specialists alongside eDiscovery service providers. To work under the direction of the Managers/Seniors To work with Managers to develop project management plans To take the lead on individual cases, reporting to and updating Managers/Senior Executives on a regular basis. To assist in the preparation of presentations to internal and external audiences System implementation and support To assist and enable internal stakeholders to work effectively with relevant IT systems for handling case-related information Document review software expertise To work with Third-Party Partners To advise on eDiscovery processes and protocols These responsibilities outlined above cannot fully encompass all tasks that may be required. SKILLS/EXPERIENCE A solid understanding of eDiscovery Technology and its application including full knowledge of EDRM model Experience in an appropriate level in the eDiscovery or technical client data field Able to work collaboratively and to build strong business relationships with internal and external contacts Excellent interpersonal and communication skills Direct technical experience with industry leading tools such as Relativity, Axcelerate, Reveal/Brainspace, Everlaw, Nuix etc. Excellent proven organisational skills Keeping fully up to speed with technical and professional developments in your field Able to interpret a range of data to identify trends and critical issues, track performance or report on progress Able to provide sound advice and recommendations on complex or ambiguous issues Highly personally responsive and helpful in response to issues and problems Able to make complex technical information accessible, understandable and engaging Proactive in discussions Able to lead and manage people An understanding of the legal framework of eDiscovery, existing protocols, practices and relevant legal standards id desirable Academic legal training or experience as a legal practitioner is desirable Experience related to eDiscovery and other Litigation Support processes is desirable Experience of supervising more junior staff Proficiency in MS Windows and MS Office Applications Financial management skills are desirable About Brimstone Consulting : We specialise in finding highly qualified staff in the following areas: Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE's etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance; IT- (full SDLC- BA's PM's , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients' specifications. We may store applications in our cloud storage facilities that may include dropbox. end
May 01, 2024
Full time
eDiscovery Analyst THE ROLE You will deliver innovative, technology focused solutions throughout the disputes and investigations processes. You must have a good understanding of the EDRM model and solid eDiscovery (right hand side) experience. Experience of various technologies that can be used within the project lifecycle. You will learn from senior colleagues the technical aspects of the platforms that the company uses, they will be technical e-Disclosure specialists and you will work together to implement fit-for-purpose project workflows and ensure their eDisclosure Service Providers deliver first class service. You will ensure the overall provision of high quality services and build the reputation of the eDiscovery function both internally and externally. You must be enthusiastic and inquisitive about the use of technology and have a willingness to quickly learn and master different forms/applications of technology. You must also have the independent thinking and inner motivation to keep up to date with industry advancements. This is a challenging but enjoyable role and limited travel may be required from time to time KEY RESPONSIBILITIES To deliver services to the Disputes and Investigations, Competition, and, Corporate groups Work collaboratively with associates and the eDisclosure team, utilising technology wherever possible Work with eDisclosure Service Providers to ensure they are providing access to advanced technology and delivering a quality service Work on eDisclosure projects. To work with paralegals in creating and managing project documentation To work with colleagues to provide frontline technical and operational support for document review and data management platforms To work with a team of e-Disclosure specialists and paralegals To provide document review platform support to fee earners To manage and QC document productions To review and recommend technology solutions that may benefit the firm This role will involve supporting senior in-house eDiscovery specialists alongside eDiscovery service providers. To work under the direction of the Managers/Seniors To work with Managers to develop project management plans To take the lead on individual cases, reporting to and updating Managers/Senior Executives on a regular basis. To assist in the preparation of presentations to internal and external audiences System implementation and support To assist and enable internal stakeholders to work effectively with relevant IT systems for handling case-related information Document review software expertise To work with Third-Party Partners To advise on eDiscovery processes and protocols These responsibilities outlined above cannot fully encompass all tasks that may be required. SKILLS/EXPERIENCE A solid understanding of eDiscovery Technology and its application including full knowledge of EDRM model Experience in an appropriate level in the eDiscovery or technical client data field Able to work collaboratively and to build strong business relationships with internal and external contacts Excellent interpersonal and communication skills Direct technical experience with industry leading tools such as Relativity, Axcelerate, Reveal/Brainspace, Everlaw, Nuix etc. Excellent proven organisational skills Keeping fully up to speed with technical and professional developments in your field Able to interpret a range of data to identify trends and critical issues, track performance or report on progress Able to provide sound advice and recommendations on complex or ambiguous issues Highly personally responsive and helpful in response to issues and problems Able to make complex technical information accessible, understandable and engaging Proactive in discussions Able to lead and manage people An understanding of the legal framework of eDiscovery, existing protocols, practices and relevant legal standards id desirable Academic legal training or experience as a legal practitioner is desirable Experience related to eDiscovery and other Litigation Support processes is desirable Experience of supervising more junior staff Proficiency in MS Windows and MS Office Applications Financial management skills are desirable About Brimstone Consulting : We specialise in finding highly qualified staff in the following areas: Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE's etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance; IT- (full SDLC- BA's PM's , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients' specifications. We may store applications in our cloud storage facilities that may include dropbox. end
CENTRAL BEDFORDSHIRE COUNCIL
Shefford, Bedfordshire
Central Bedfordshire Council are seeking experienced Infrastructure Specialists to support our key projects and work streams, on both permanent and fixed term (12 and 24 month) contract basis. You will have a critical role in moving our key programmes of work, including moving our data centre systems into the cloud, Voice Automation and the many direct improvements to infrastructure across our service areas. Your expertise in providing 3rd line Infrastructure support will also be essential. About Us Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest-growing areas in the country.As a council, we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it's all about our 289,000 residents. We're totally focused on helping to improve their lives and making Central Bedfordshire a great place to live and work.We have set values and principles to represent the way we work and how we operate as an organisation. This is a great time to join us on our journey. Key Responsibilities:? Develop, design, implement and maintain the council's Azure-cloud infrastructure services providing Windows server and PAAS instances Maintain and support on-premises solutions including Virtual Server and backup / restore systems Maintain and develop our ExchangeOnline and EntraID platforms Package and develop applications and devices using Intune across our client estate of Windows, MacOS, IOS and Android systems Prepare relevant, accurate technical documentation Manage changes in accordance with ITIL processes. ?Skills, Qualifications and Experience: You will hold Microsoft Azure certifications such as Virtual Desktop, Solutions Architect Expert and M365 Administrator Expert. Proven experience as an Infrastructure Engineer / Specialist in a large organisation?and have the ability to hit the ground running with minimal supervision Proficiency in configuring and supporting Azure environments including compute, identity and AI and virtual learning, as well as expertise in configuring Azure virtual servers, virtual desktop, EntraID Excellent technical and customer skills are required as you will be a specialist to provide professional advice to IT colleagues and swift resolution of third-line incidents and requests to our staff This is an opportunity to join us and be involved in our datacentre migrations to Azure, moving all our systems to new IAAS and PAAS solutions, working with tools through Microsoft's cloud platform along with cloud backup and restore solutions. It is a challenging and rewarding role within a supportive team environment, and a chance for you to make a significant impact on Central Bedfordshire Council's IT infrastructure. This role is covered by the Code of practice of the English language requirements for public sector workers. This post is subject to the disclosure of criminal records. Benefits: Annual leave allowance of 25 days+ statutory holidays rising to 32 days with length of service Generous family-friendly policies and practices Local Government Pension Scheme (LGPS) - This is a valuable part of our rewards package for employees and includes life insurance Staff electric vehicle (EV) leasing scheme at competitive rates (permanent staff only) A comprehensive IT package Annually paid social work fees for qualified social workers in adults and children's (including senior practitioners) and Team Managers where required Access to discounts on top UK retailers and local retailers A hybrid working arrangement A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions The ability to work abroad for up to a month a year Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Network Engineer, Systems Administrator, IT Infrastructure Engineer, Infrastructure Analyst, IT Operations Engineer, Cloud Infrastructure Specialist, Infrastructure Architect, DevOps Engineer, IT Support Engineer, Systems Engineer will also be considered.
May 01, 2024
Full time
Central Bedfordshire Council are seeking experienced Infrastructure Specialists to support our key projects and work streams, on both permanent and fixed term (12 and 24 month) contract basis. You will have a critical role in moving our key programmes of work, including moving our data centre systems into the cloud, Voice Automation and the many direct improvements to infrastructure across our service areas. Your expertise in providing 3rd line Infrastructure support will also be essential. About Us Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest-growing areas in the country.As a council, we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it's all about our 289,000 residents. We're totally focused on helping to improve their lives and making Central Bedfordshire a great place to live and work.We have set values and principles to represent the way we work and how we operate as an organisation. This is a great time to join us on our journey. Key Responsibilities:? Develop, design, implement and maintain the council's Azure-cloud infrastructure services providing Windows server and PAAS instances Maintain and support on-premises solutions including Virtual Server and backup / restore systems Maintain and develop our ExchangeOnline and EntraID platforms Package and develop applications and devices using Intune across our client estate of Windows, MacOS, IOS and Android systems Prepare relevant, accurate technical documentation Manage changes in accordance with ITIL processes. ?Skills, Qualifications and Experience: You will hold Microsoft Azure certifications such as Virtual Desktop, Solutions Architect Expert and M365 Administrator Expert. Proven experience as an Infrastructure Engineer / Specialist in a large organisation?and have the ability to hit the ground running with minimal supervision Proficiency in configuring and supporting Azure environments including compute, identity and AI and virtual learning, as well as expertise in configuring Azure virtual servers, virtual desktop, EntraID Excellent technical and customer skills are required as you will be a specialist to provide professional advice to IT colleagues and swift resolution of third-line incidents and requests to our staff This is an opportunity to join us and be involved in our datacentre migrations to Azure, moving all our systems to new IAAS and PAAS solutions, working with tools through Microsoft's cloud platform along with cloud backup and restore solutions. It is a challenging and rewarding role within a supportive team environment, and a chance for you to make a significant impact on Central Bedfordshire Council's IT infrastructure. This role is covered by the Code of practice of the English language requirements for public sector workers. This post is subject to the disclosure of criminal records. Benefits: Annual leave allowance of 25 days+ statutory holidays rising to 32 days with length of service Generous family-friendly policies and practices Local Government Pension Scheme (LGPS) - This is a valuable part of our rewards package for employees and includes life insurance Staff electric vehicle (EV) leasing scheme at competitive rates (permanent staff only) A comprehensive IT package Annually paid social work fees for qualified social workers in adults and children's (including senior practitioners) and Team Managers where required Access to discounts on top UK retailers and local retailers A hybrid working arrangement A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions The ability to work abroad for up to a month a year Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Network Engineer, Systems Administrator, IT Infrastructure Engineer, Infrastructure Analyst, IT Operations Engineer, Cloud Infrastructure Specialist, Infrastructure Architect, DevOps Engineer, IT Support Engineer, Systems Engineer will also be considered.
Red Snapper Recruitment are recruiting for a Data Analyst on behalf of Jersey Financial Services Commission (JFSC). JFSC are responsible for regulating, developing, and supervising Jersey's financial services industry for AML/CFT/CPF (Anti-Money Laundering, Combating the Financing of Terrorism & Countering Proliferation Financing). The successful candidate will join the JFSC at a key stage in its development, as it seeks to play an enhanced role in the continued success of Jersey as a highly regarded International Financial Centre. The Systems and Data team is responsible for targeting and exploiting synergies between the JFSC's data, systems, regulated entities, and Registry customers to empower Jersey's financial industry. By providing our staff and customers with business-enabling data and systems that are easy to access, compliance will be easier for industry to achieve, and effectiveness will be easier for the JFSC to demonstrate - enhancing business integrity and supporting the JFSC in fulfilling its primary purpose. Location: St. Helier, Jersey Salary: £47,978 - £53,060 Vacancy type : Permanent Hours: Full time, 35 hours per week (Hybrid) Main duties and responsibilities Effective engagement and collaboration with key stakeholders resulting in adequate understanding of data usage and reporting requirements. Proficient use of Microsoft technologies including Fabric, T-SQL and PowerBI to deliver timely, reliable, and high-quality reporting & analytics solutions. Generating actionable insights and implementing data governance frameworks and best practices that ensure compliance and mitigate risks associated with data management. Support the Data Manager through the delivery of relevant data tooling which supports the Data Strategy. Contribute to the administration and configuration of the Data Platform to ensure data models are up to date and accurate. Deliver advances to improve efficiencies and reduce dependencies on individuals across the business Provide ongoing support and guidance for stakeholders that enables them to leverage data and reporting assets. Facilitate the improvement and innovation of data across the JFSC through active engagement, collaboration, and successful delivery of key initiatives. Person Specification Technical expertise in business analysis & requirements gathering, data analytics, modelling & transformation, and report & dashboard design. Excellent interpersonal and communication skills and understanding data architecture, migration, and technology change programs. Ability to use a range of tools in the Microsoft suite, including Fabric, PowerBI, SSMS and Excel are essential. Fast paced developments in data-related technologies means a keen interest in continuous learning and development is desirable. Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
May 01, 2024
Full time
Red Snapper Recruitment are recruiting for a Data Analyst on behalf of Jersey Financial Services Commission (JFSC). JFSC are responsible for regulating, developing, and supervising Jersey's financial services industry for AML/CFT/CPF (Anti-Money Laundering, Combating the Financing of Terrorism & Countering Proliferation Financing). The successful candidate will join the JFSC at a key stage in its development, as it seeks to play an enhanced role in the continued success of Jersey as a highly regarded International Financial Centre. The Systems and Data team is responsible for targeting and exploiting synergies between the JFSC's data, systems, regulated entities, and Registry customers to empower Jersey's financial industry. By providing our staff and customers with business-enabling data and systems that are easy to access, compliance will be easier for industry to achieve, and effectiveness will be easier for the JFSC to demonstrate - enhancing business integrity and supporting the JFSC in fulfilling its primary purpose. Location: St. Helier, Jersey Salary: £47,978 - £53,060 Vacancy type : Permanent Hours: Full time, 35 hours per week (Hybrid) Main duties and responsibilities Effective engagement and collaboration with key stakeholders resulting in adequate understanding of data usage and reporting requirements. Proficient use of Microsoft technologies including Fabric, T-SQL and PowerBI to deliver timely, reliable, and high-quality reporting & analytics solutions. Generating actionable insights and implementing data governance frameworks and best practices that ensure compliance and mitigate risks associated with data management. Support the Data Manager through the delivery of relevant data tooling which supports the Data Strategy. Contribute to the administration and configuration of the Data Platform to ensure data models are up to date and accurate. Deliver advances to improve efficiencies and reduce dependencies on individuals across the business Provide ongoing support and guidance for stakeholders that enables them to leverage data and reporting assets. Facilitate the improvement and innovation of data across the JFSC through active engagement, collaboration, and successful delivery of key initiatives. Person Specification Technical expertise in business analysis & requirements gathering, data analytics, modelling & transformation, and report & dashboard design. Excellent interpersonal and communication skills and understanding data architecture, migration, and technology change programs. Ability to use a range of tools in the Microsoft suite, including Fabric, PowerBI, SSMS and Excel are essential. Fast paced developments in data-related technologies means a keen interest in continuous learning and development is desirable. Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
SaaS client based in Hertfordshire is looking to expand there app support function in the UK, this is due to continuous growth and new client acquisitions across Europe and the US. This is a pure hand on role where you will be leading and mentoring junior analysts, reporting into the Director. This team is responsible for the provision of 3rd/4th level technical application support for a range of Unix and Windows-based systems running in Azure, AWS and on-prem. These systems are mainly Web and Java applications developed in a variety of open-source technologies including Unix, Java, Docker, Maria DB, Tomcat etc. You will provide incident/problem diagnosis and resolution. Typically, the issues escalated to the team are complex and span across technologies, networks, and hardware. The role therefore requires a broad and high degree of technical knowledge across multiple platforms and technologies. You will ideally come from a retail background and worked with POS or EPOS systems This is a onsite role, 5 days a week in the office Excellent role to work with global brands within retail and excellent career prospects Great package on offer Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
May 01, 2024
Full time
SaaS client based in Hertfordshire is looking to expand there app support function in the UK, this is due to continuous growth and new client acquisitions across Europe and the US. This is a pure hand on role where you will be leading and mentoring junior analysts, reporting into the Director. This team is responsible for the provision of 3rd/4th level technical application support for a range of Unix and Windows-based systems running in Azure, AWS and on-prem. These systems are mainly Web and Java applications developed in a variety of open-source technologies including Unix, Java, Docker, Maria DB, Tomcat etc. You will provide incident/problem diagnosis and resolution. Typically, the issues escalated to the team are complex and span across technologies, networks, and hardware. The role therefore requires a broad and high degree of technical knowledge across multiple platforms and technologies. You will ideally come from a retail background and worked with POS or EPOS systems This is a onsite role, 5 days a week in the office Excellent role to work with global brands within retail and excellent career prospects Great package on offer Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
Role: Senior Service Analyst Location: Maidstone, Kent £Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours)Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team within this newly established vacancy.As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include:- Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities.- Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs)- Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services.- Follow up on end customer survey feedback to establish opportunities for future CX improvement.- Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for:- Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation.- Technical knowledge of AD for user and computer management.- Basic knowledge of Networking, WAN and LAN technologies.- Technical knowledge of client and service OSs and Microsoft Office applications.- Knowledge of Backup and Restore processes.- IT Operating Model change experience.- Experience in dealing with customers, providing telephone and remote virtual desktop support.- Service performance measurement and reporting skills.- Experience in communicating effectively and working as part of a team.- Good business communication skills.Benefits:- On-site gym - On-site canteen - Competitive pension package- EAP Schemes- Wellbeing daysAt KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
May 01, 2024
Full time
Role: Senior Service Analyst Location: Maidstone, Kent £Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours)Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team within this newly established vacancy.As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include:- Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities.- Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs)- Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services.- Follow up on end customer survey feedback to establish opportunities for future CX improvement.- Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for:- Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation.- Technical knowledge of AD for user and computer management.- Basic knowledge of Networking, WAN and LAN technologies.- Technical knowledge of client and service OSs and Microsoft Office applications.- Knowledge of Backup and Restore processes.- IT Operating Model change experience.- Experience in dealing with customers, providing telephone and remote virtual desktop support.- Service performance measurement and reporting skills.- Experience in communicating effectively and working as part of a team.- Good business communication skills.Benefits:- On-site gym - On-site canteen - Competitive pension package- EAP Schemes- Wellbeing daysAt KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market