Location: Gloucester (hybrid and remote options available) Job Type: Temporary Duration of booking: Expected to be ongoing. Proposed start date: ASAP Pay Rates: Up to£26 per hour Umbrella or £23 per hour PAYE inclusive of holidaypay Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am - 5pm Sector: Healthcare Based: Office / Hospital Skills Knowledge and Experience Expert technical specialist knowledge of ESR or similar system. Demonstrable relational advanced database experience and skills including extraction, manipulation and presentation of complex data etc. Expert skills in the use of data extraction from ESR or similar system, including the tailoring of unique reports using ESR BI and PC applications such as Excel, Publisher, Word and Access, using skills at an advanced level of expertise. Experience of managing and leading staff. Experience of working in the NHS and an understanding of the current issues facing the NHS relating to workforce challenges. Minimum of 3 years' experience of working within information analysis. Experience in high level analysis, interpretation and resolving highly complex statistical/ information problems and presenting this in a manner that all audiences can understand. Key Responsibilities Apply expert analytical skills to progress workforce development plans in conjunction with Organisational leaders and project leads, with regular proactive dialogue to determine trends areas of focus to assist with planning and development of service Carry out on a continual basis research into workforce information and apply the learning from this research to develop more effective workforce information analysis and to support information developments. e.g. automation and presentation of reports, delivery of national standards etc. Analyse, interpret and resolve highly complex statistical/ information problems where there may be no precedent and where other leading opinions may conflict. To present complex analysis, investigation, recommendations and clearly identify any recommendations/considerations/limitations in the form of written reports or presentations to the service or stakeholder audiences. To utilise modelling and forecasting techniques to predict future trend and/or demand requirements and present findings back to the services or stakeholders. To reduce duplication and streamline reports, using advanced software that will enable the recipient to easily understand the data. To provide a specialist analytical perspective and escalate emerging themes and issues established from data. To utilise data manipulation, statistical, interpretative and analytical skills to achieve consolidated and consistent outputs. Critically analyse complex data and flag data irregularities and inconsistencies to management. Delve into known data irregularities to clarify understanding and resolve issues where possible Co-ordinate regular audits of data quality and develop/ improve methodologies for the analysis and/ or interpretation of data. Prepare workforce related reports and returns as required by the NHS organisations including local, system, regional and national returns. Work with HR professionals and line managers to ensure processes associated with workforce information and management are followed and kept under review depending upon the needs of systems and policies. More widely, to develop and maintain good communication and relationships with Divisional leads and end users Establish and maintain appropriate audit of data held within the HR systems and maintain data validation and update routines to ensure data that is held is usable, valid and meets any statutory requirements. Ensure that all staff input data accurately, diligently maintained and in a timely manner. Responsible for providing expert advice to stakeholders to design specifications for data collection and dissemination tools when requested, including dashboards. Contribute and, as required lead on, the design and development of tools using technologies such as SharePoint, which will substantially improve the Trusts efficiency and automation of its information and performance reporting commitments. Direct Line Management reasonability, including supervision and support, health and wellbeing, mentorship and development of the Workforce Information team. To deputise for the Head of People Planning and Workforce Information Team as and when required, including the supervision and management of the team. Demonstrate excellent interpersonal, communication and presentational skills at all times and support others in the People Planning and Workforce Information Team in sharing and improving best practice processes and skills. Strategic thinking and ability to anticipate.
Apr 18, 2024
Full time
Location: Gloucester (hybrid and remote options available) Job Type: Temporary Duration of booking: Expected to be ongoing. Proposed start date: ASAP Pay Rates: Up to£26 per hour Umbrella or £23 per hour PAYE inclusive of holidaypay Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am - 5pm Sector: Healthcare Based: Office / Hospital Skills Knowledge and Experience Expert technical specialist knowledge of ESR or similar system. Demonstrable relational advanced database experience and skills including extraction, manipulation and presentation of complex data etc. Expert skills in the use of data extraction from ESR or similar system, including the tailoring of unique reports using ESR BI and PC applications such as Excel, Publisher, Word and Access, using skills at an advanced level of expertise. Experience of managing and leading staff. Experience of working in the NHS and an understanding of the current issues facing the NHS relating to workforce challenges. Minimum of 3 years' experience of working within information analysis. Experience in high level analysis, interpretation and resolving highly complex statistical/ information problems and presenting this in a manner that all audiences can understand. Key Responsibilities Apply expert analytical skills to progress workforce development plans in conjunction with Organisational leaders and project leads, with regular proactive dialogue to determine trends areas of focus to assist with planning and development of service Carry out on a continual basis research into workforce information and apply the learning from this research to develop more effective workforce information analysis and to support information developments. e.g. automation and presentation of reports, delivery of national standards etc. Analyse, interpret and resolve highly complex statistical/ information problems where there may be no precedent and where other leading opinions may conflict. To present complex analysis, investigation, recommendations and clearly identify any recommendations/considerations/limitations in the form of written reports or presentations to the service or stakeholder audiences. To utilise modelling and forecasting techniques to predict future trend and/or demand requirements and present findings back to the services or stakeholders. To reduce duplication and streamline reports, using advanced software that will enable the recipient to easily understand the data. To provide a specialist analytical perspective and escalate emerging themes and issues established from data. To utilise data manipulation, statistical, interpretative and analytical skills to achieve consolidated and consistent outputs. Critically analyse complex data and flag data irregularities and inconsistencies to management. Delve into known data irregularities to clarify understanding and resolve issues where possible Co-ordinate regular audits of data quality and develop/ improve methodologies for the analysis and/ or interpretation of data. Prepare workforce related reports and returns as required by the NHS organisations including local, system, regional and national returns. Work with HR professionals and line managers to ensure processes associated with workforce information and management are followed and kept under review depending upon the needs of systems and policies. More widely, to develop and maintain good communication and relationships with Divisional leads and end users Establish and maintain appropriate audit of data held within the HR systems and maintain data validation and update routines to ensure data that is held is usable, valid and meets any statutory requirements. Ensure that all staff input data accurately, diligently maintained and in a timely manner. Responsible for providing expert advice to stakeholders to design specifications for data collection and dissemination tools when requested, including dashboards. Contribute and, as required lead on, the design and development of tools using technologies such as SharePoint, which will substantially improve the Trusts efficiency and automation of its information and performance reporting commitments. Direct Line Management reasonability, including supervision and support, health and wellbeing, mentorship and development of the Workforce Information team. To deputise for the Head of People Planning and Workforce Information Team as and when required, including the supervision and management of the team. Demonstrate excellent interpersonal, communication and presentational skills at all times and support others in the People Planning and Workforce Information Team in sharing and improving best practice processes and skills. Strategic thinking and ability to anticipate.
Required for a specialist solutions provider to the Food industry. Joining a small but select team of technical and solutions specialists, you will manage and maintain the effective operation of the company's cloud IOT solutions and services. Working across multiple virtual servers and countries and collaborating closely with the development teams in effectively deploying software, managing releases, ensuring data security and integrity, mitigating downtime, diagnosing and troubleshooting issues and providing second / third level customer support I am eager to speak to any Systems Analysts or Service Delivery Managers with experience with both internal and external client support across both cloud based and self-hosted applications, specifically with strong experience of azure and familiarity with working with ISO 27000, and Agile solutions such as Jira. Responsibilities will include: Manage the Head Office IT system, ensuring that all services and necessary devices are available to employees at all times Manage and maintain ISO 27017 and Cyber Essentials accreditation, and related PEN testing with particular attention to data security, access and cyber security Ensure that Virtual Machine capacities are optimally scaled Operate an effective backup and recovery strategy Optimise and implement opportunities so far as practicable to achieve a single schema multi-tenant solution Work closely with the Development team to release tested applications and services to UAT and production environments with minimal user impact. This will be for cloud and on-prem environments. Operate 2nd line support for UK, Europe and Middle East, and third line support across the business. Manage the Support portal within Jira, ensuring that tickets are raised and acted on according to SL standards. Escalate bugs and system deficiencies to the Development team and assist in the weekly prioritisation of development/rectification requirements. Provide IT assistance to self-hosted sites where necessary and ensure continued support for legacy systems This role is based in Leicestershire and is a Hybrid role that will require 3 days per week on site. This role would be suited to those who are already operating as a Service Delivery Manager or a lead Systems Analyst who is looking to make that next step into a formal Service Management position
Apr 18, 2024
Full time
Required for a specialist solutions provider to the Food industry. Joining a small but select team of technical and solutions specialists, you will manage and maintain the effective operation of the company's cloud IOT solutions and services. Working across multiple virtual servers and countries and collaborating closely with the development teams in effectively deploying software, managing releases, ensuring data security and integrity, mitigating downtime, diagnosing and troubleshooting issues and providing second / third level customer support I am eager to speak to any Systems Analysts or Service Delivery Managers with experience with both internal and external client support across both cloud based and self-hosted applications, specifically with strong experience of azure and familiarity with working with ISO 27000, and Agile solutions such as Jira. Responsibilities will include: Manage the Head Office IT system, ensuring that all services and necessary devices are available to employees at all times Manage and maintain ISO 27017 and Cyber Essentials accreditation, and related PEN testing with particular attention to data security, access and cyber security Ensure that Virtual Machine capacities are optimally scaled Operate an effective backup and recovery strategy Optimise and implement opportunities so far as practicable to achieve a single schema multi-tenant solution Work closely with the Development team to release tested applications and services to UAT and production environments with minimal user impact. This will be for cloud and on-prem environments. Operate 2nd line support for UK, Europe and Middle East, and third line support across the business. Manage the Support portal within Jira, ensuring that tickets are raised and acted on according to SL standards. Escalate bugs and system deficiencies to the Development team and assist in the weekly prioritisation of development/rectification requirements. Provide IT assistance to self-hosted sites where necessary and ensure continued support for legacy systems This role is based in Leicestershire and is a Hybrid role that will require 3 days per week on site. This role would be suited to those who are already operating as a Service Delivery Manager or a lead Systems Analyst who is looking to make that next step into a formal Service Management position
WHAT YOU'LL DO BCG is a general management consulting firm, widely regarded as a global leader in business strategy consulting. The firm has built its worldwide practice on intellectual leadership and has helped change the way many corporations approach, and engage in, competition. BCG is a privately owned firm with 90+ offices in 50+ countries. The Global Services function provides professional management services to the firm, including the central operations of finance, information technology, risk, legal, operations and human resources. PSG is a blend of finance and human resources functions that primarily serves and supports the BCG Partnership and individual Managing Directors and Partners (MDPs). PSG is the custodian of the global framework that shapes incentives, via the design and execution of the annual performance evaluation process and compensation and equity programs for MDPs worldwide. PSG is co-led by Ben Holden (London) and Amy Glass (Boston). A core part of PSG's responsibility as custodians of the global framework is to ensure MDPs understand and are compelled by the MDP value proposition including and also beyond compensation and equity have trust and confidence in the C&E framework and outcomes shape their behavior by an understanding of how the C&E framework reflects their decisions, efforts, outcomes All of PSG shares accountability for these responsibilities. However, as the number of MDPs continues growing rapidly, our business continues to evolve, and our operating environment becomes even more complex, the Compensation & Equity Model Analysis team, which the PSG Analyst would be part of, plays a particularly important role. The team is guiding implementation of new strategies, helping educate leaders, and shaping design of the C&E model. While all of PSG shares accountability for these responsibilities, as the number of MDPs continues growing rapidly and as our business and operating environment become more complex, we are have an ongoing opportunity to continually improve the MDP experience, specifically as it relates to the C&E framework. The MDP Experience team is focused on partnering closely with PSG Program Directors and other senior leadership to develop a deep understanding and responsive strategies to address needs related to how MDPs experience the C&E framework and their overall value proposition with BCG. In this role, you will develop a deep understanding of the MDP C&E framework and the elements of MDP performance it is intended to reward. You will also learn about BCG's overall business, strategic priorities, and other elements related to firm performance and individual MDP outcomes. As an example, this individual may take on responsibilities such as: Supporting subject matter experts in maintaining robust, updated reference materials on PSG's internal knowledge management system (PSG Portal, SharePoint Online) Gathering, collating, and analyzing data to manage risks and ensure an optimal MDP experience of MDPartnerPortal content and tools Gathering, cleaning, and preparing data to support localized and personalized MDP communications, as well as technical components within our email marketing campaign tool (Salesforce Marketing Cloud) Supporting projects to evolve PSG's internal knowledge management systems and processes to drive scalability and manage risk considerations (including GDPR) Support efforts to improve data and security management across a growing suite of MDP-facing digital products, through workflow development (Alteryx, Microsoft Power Automate), in close collaboration with our Business Intelligence & Analytics team Identify data and conduct analyses to inform MDP educational campaigns related to the elements of the C&E framework, including on uptake/ usage of existing educational assets Team with Director and other adjacent teams to drive continuous improvement and scalability in both PSG-internal and MDP-facing processes and products YOU'RE GOOD AT You are an experienced professional with high attention to detail and proven data management, reporting, and analytical skills comfortable working in a dynamic environment and across multiple initiatives and workstreams You are: Detail-oriented and extremely rigorous about accuracy, challenging and testing the outcomes of your work to identify data or logical issues or errors Proactive self-starter with a strong and growing critical thinking skill set Analytically curious and a thoughtful interpreter of data and patterns An enthusiastic and curious learning, with an appetite to learn and develop professionally Confident to ask clarifying questions and conduct analyses to inform key questions Willing to proactively jump in to help others, in a growing and fast-paced environment Able to build and develop strong, trusted working relationships in a hybrid working model Flexible, open to new ideas/ change, and work collaboratively in an iterative environment YOU BRING (EXPERIENCE & QUALIFICATIONS) You have successfully operated in a fast-paced, matrixed environment. We are looking for a well-rounded individual who is comfortable navigating complex problems and can work collaboratively to help bring insights to light for leadership Bachelor's Degree in Finance, Accounting, Economics, Statistics, Information Management, or a related field 2+ years of experience as an analyst, focused on data mgmt. and reporting Skilled in MS office applications - Outlook, Word, Excel, PowerPoint Advanced Excel skills; pivot tables, nested functions, mixed references, arrays, etc. Ideally - basic to advanced Alteryx skills Basic accounting/economics principals' knowledge Strong and growing organizational, project-management, communication, and interpersonal skills Flexible and adaptable to rapidly changing priorities and ability to stay focused Ability to work independently on multiple, simultaneous assignments with supervision High level of confidentiality and discretion in handling of sensitive data YOU'LL WORK WITH Partner Services Group (PSG). PSG is an integral part of BCG's Global Services function. Global Services (GS) consists of a varied range of functions providing corporate support of BCG's business and strategic priorities for example, Finance, Legal, HR, Marketing, IT, Risk, PSG and more. This diverse team of experts, operators, and specialists represent all levels from MDP to entry level staff, operating across the globe in multiple countries. This role will be part of the Design, Education, and Experience (DEX) team within PSG. The DEX team provides critical support in design and execution of global C&E structure, leadership development and evaluation, and analysis to support decision-making by PSG MDP co-leaders, as well as a variety of BCG Leadership Committees. You will work with Lauren Merrill, Ann Schneider, and the broader PSG team. Depending on specific workstream, you will work closely with a subset of the team on a day-to-day basis and with exposure to Amy Glass and Ben Holden, as the MDP Co-Leads of PSG function. You will also team with Agile systems teams and the product owner of Business Insights & Analytics.
Apr 18, 2024
Full time
WHAT YOU'LL DO BCG is a general management consulting firm, widely regarded as a global leader in business strategy consulting. The firm has built its worldwide practice on intellectual leadership and has helped change the way many corporations approach, and engage in, competition. BCG is a privately owned firm with 90+ offices in 50+ countries. The Global Services function provides professional management services to the firm, including the central operations of finance, information technology, risk, legal, operations and human resources. PSG is a blend of finance and human resources functions that primarily serves and supports the BCG Partnership and individual Managing Directors and Partners (MDPs). PSG is the custodian of the global framework that shapes incentives, via the design and execution of the annual performance evaluation process and compensation and equity programs for MDPs worldwide. PSG is co-led by Ben Holden (London) and Amy Glass (Boston). A core part of PSG's responsibility as custodians of the global framework is to ensure MDPs understand and are compelled by the MDP value proposition including and also beyond compensation and equity have trust and confidence in the C&E framework and outcomes shape their behavior by an understanding of how the C&E framework reflects their decisions, efforts, outcomes All of PSG shares accountability for these responsibilities. However, as the number of MDPs continues growing rapidly, our business continues to evolve, and our operating environment becomes even more complex, the Compensation & Equity Model Analysis team, which the PSG Analyst would be part of, plays a particularly important role. The team is guiding implementation of new strategies, helping educate leaders, and shaping design of the C&E model. While all of PSG shares accountability for these responsibilities, as the number of MDPs continues growing rapidly and as our business and operating environment become more complex, we are have an ongoing opportunity to continually improve the MDP experience, specifically as it relates to the C&E framework. The MDP Experience team is focused on partnering closely with PSG Program Directors and other senior leadership to develop a deep understanding and responsive strategies to address needs related to how MDPs experience the C&E framework and their overall value proposition with BCG. In this role, you will develop a deep understanding of the MDP C&E framework and the elements of MDP performance it is intended to reward. You will also learn about BCG's overall business, strategic priorities, and other elements related to firm performance and individual MDP outcomes. As an example, this individual may take on responsibilities such as: Supporting subject matter experts in maintaining robust, updated reference materials on PSG's internal knowledge management system (PSG Portal, SharePoint Online) Gathering, collating, and analyzing data to manage risks and ensure an optimal MDP experience of MDPartnerPortal content and tools Gathering, cleaning, and preparing data to support localized and personalized MDP communications, as well as technical components within our email marketing campaign tool (Salesforce Marketing Cloud) Supporting projects to evolve PSG's internal knowledge management systems and processes to drive scalability and manage risk considerations (including GDPR) Support efforts to improve data and security management across a growing suite of MDP-facing digital products, through workflow development (Alteryx, Microsoft Power Automate), in close collaboration with our Business Intelligence & Analytics team Identify data and conduct analyses to inform MDP educational campaigns related to the elements of the C&E framework, including on uptake/ usage of existing educational assets Team with Director and other adjacent teams to drive continuous improvement and scalability in both PSG-internal and MDP-facing processes and products YOU'RE GOOD AT You are an experienced professional with high attention to detail and proven data management, reporting, and analytical skills comfortable working in a dynamic environment and across multiple initiatives and workstreams You are: Detail-oriented and extremely rigorous about accuracy, challenging and testing the outcomes of your work to identify data or logical issues or errors Proactive self-starter with a strong and growing critical thinking skill set Analytically curious and a thoughtful interpreter of data and patterns An enthusiastic and curious learning, with an appetite to learn and develop professionally Confident to ask clarifying questions and conduct analyses to inform key questions Willing to proactively jump in to help others, in a growing and fast-paced environment Able to build and develop strong, trusted working relationships in a hybrid working model Flexible, open to new ideas/ change, and work collaboratively in an iterative environment YOU BRING (EXPERIENCE & QUALIFICATIONS) You have successfully operated in a fast-paced, matrixed environment. We are looking for a well-rounded individual who is comfortable navigating complex problems and can work collaboratively to help bring insights to light for leadership Bachelor's Degree in Finance, Accounting, Economics, Statistics, Information Management, or a related field 2+ years of experience as an analyst, focused on data mgmt. and reporting Skilled in MS office applications - Outlook, Word, Excel, PowerPoint Advanced Excel skills; pivot tables, nested functions, mixed references, arrays, etc. Ideally - basic to advanced Alteryx skills Basic accounting/economics principals' knowledge Strong and growing organizational, project-management, communication, and interpersonal skills Flexible and adaptable to rapidly changing priorities and ability to stay focused Ability to work independently on multiple, simultaneous assignments with supervision High level of confidentiality and discretion in handling of sensitive data YOU'LL WORK WITH Partner Services Group (PSG). PSG is an integral part of BCG's Global Services function. Global Services (GS) consists of a varied range of functions providing corporate support of BCG's business and strategic priorities for example, Finance, Legal, HR, Marketing, IT, Risk, PSG and more. This diverse team of experts, operators, and specialists represent all levels from MDP to entry level staff, operating across the globe in multiple countries. This role will be part of the Design, Education, and Experience (DEX) team within PSG. The DEX team provides critical support in design and execution of global C&E structure, leadership development and evaluation, and analysis to support decision-making by PSG MDP co-leaders, as well as a variety of BCG Leadership Committees. You will work with Lauren Merrill, Ann Schneider, and the broader PSG team. Depending on specific workstream, you will work closely with a subset of the team on a day-to-day basis and with exposure to Amy Glass and Ben Holden, as the MDP Co-Leads of PSG function. You will also team with Agile systems teams and the product owner of Business Insights & Analytics.
Dynamics Superuser/Process Owner Willenhall Hybrid Up To £48,000 per Annum + Enhanced Pension We are seeking a Dynamics Superuser/Process Owner to join a prominent manufacturer and supplier of door opening solutions. This role involves addressing the stringent safety, security, and convenience requirements of end-users. As part of a market-leading enterprise, you ll contribute to implementing and designing innovative solutions that enable the business to flourish in a dynamically evolving market. Your primary focus will be within the ERP system, collaborating with all UK business units to comprehend challenges and propose effective solutions. Furthermore, you ll play a pivotal role in future projects, facilitating the migration of the UK organization to a new ERP platform. Responsibilities: To take responsibility for the setup of all key required processes within AX and test for operational suitability within the scope and objective of the project Be responsible for delivering high quality end user training for new starters and existing members of staff Develop and grow the Super User network within the UK business Supporting the business in understanding and designing changes and new solutions Providing support to the business users for all applications managed by the Enterprise Applications team (in conjunction with the rest of the team and led by the Enterprise Applications Support analyst) Skills Required: Knowledge of ERP systems and MS Office Suite High level of Microsoft Dynamics understanding - Desirable Understanding of ITIL processes Excellent knowledge of the Order to Cash business processes General IT Support (1st/2nd Line) Please apply to speak with Sam, Recruitment Consultant at Big Red Recruitment IT & Digital Recruitment Specialists. Technical System Analyst Microsoft Dynamics Hybrid We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Apr 17, 2024
Full time
Dynamics Superuser/Process Owner Willenhall Hybrid Up To £48,000 per Annum + Enhanced Pension We are seeking a Dynamics Superuser/Process Owner to join a prominent manufacturer and supplier of door opening solutions. This role involves addressing the stringent safety, security, and convenience requirements of end-users. As part of a market-leading enterprise, you ll contribute to implementing and designing innovative solutions that enable the business to flourish in a dynamically evolving market. Your primary focus will be within the ERP system, collaborating with all UK business units to comprehend challenges and propose effective solutions. Furthermore, you ll play a pivotal role in future projects, facilitating the migration of the UK organization to a new ERP platform. Responsibilities: To take responsibility for the setup of all key required processes within AX and test for operational suitability within the scope and objective of the project Be responsible for delivering high quality end user training for new starters and existing members of staff Develop and grow the Super User network within the UK business Supporting the business in understanding and designing changes and new solutions Providing support to the business users for all applications managed by the Enterprise Applications team (in conjunction with the rest of the team and led by the Enterprise Applications Support analyst) Skills Required: Knowledge of ERP systems and MS Office Suite High level of Microsoft Dynamics understanding - Desirable Understanding of ITIL processes Excellent knowledge of the Order to Cash business processes General IT Support (1st/2nd Line) Please apply to speak with Sam, Recruitment Consultant at Big Red Recruitment IT & Digital Recruitment Specialists. Technical System Analyst Microsoft Dynamics Hybrid We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Cloud Support Lead - Azure Location: London/Hybrid Azure Support Lead , with significant experience managing applications within Azure is required for a prominent specialist insurer in the City of London. This would be a brand-new team engaged in transitioning and transforming the technology landscape of the organisation. Role Overview: The organisation are undergoing a generational transformation and are looking for an experienced 2nd or 3rd line support analyst who can act as the Azure expert for the organisation. You will come with strong knowledge reporting and fixing bugs within Azure and API support. You will have expert experience in Azure Logic Apps Service bus and Azure functions. Initially this will be working and supporting vendors but will grow to driving the internal Cloud Integration and Orchestration platform. You will also have experience in the cloud security element to ensure a robust cyber security element. Key Responsibilities: Support and maintain API services, ensuring seamless connectivity across applications. Act as an Azure SME and expert, able to fix bugs and issues within Azure provide second and third-line support, resolving incidents, and fulfilling requests in line with defined SLAs. Analyse technical and business requirements, designing enterprise solutions integrating various applications and systems. Work closely with third-party suppliers to troubleshoot integration issues and identify improvement opportunities. Maintain technical documentation and a knowledge base of solutions and procedures. Experience with Azure Logic Apps, Service Bus and Azure functions as well as Azure Logic Apps. Good knowledge of cloud security and Cyber Security principles. Desirable Skills: Familiarity with Azure Data Factory, ETL processes, and data manipulation. Experience within the Financial Services sector or Specialist insurance. Understanding of ITIL-based service management concepts (Incident Management, Problem Management, Change Management). Why Join: Collaborate on a major technical transition for a brand new team and business unit Hybrid work model with a City of London office presence. Contribute to a transformative journey in the insurance domain. Supportive and inclusive work environment valuing diverse perspectives. This is a brand new opening within a new team so apply now for consideration!
Apr 17, 2024
Full time
Cloud Support Lead - Azure Location: London/Hybrid Azure Support Lead , with significant experience managing applications within Azure is required for a prominent specialist insurer in the City of London. This would be a brand-new team engaged in transitioning and transforming the technology landscape of the organisation. Role Overview: The organisation are undergoing a generational transformation and are looking for an experienced 2nd or 3rd line support analyst who can act as the Azure expert for the organisation. You will come with strong knowledge reporting and fixing bugs within Azure and API support. You will have expert experience in Azure Logic Apps Service bus and Azure functions. Initially this will be working and supporting vendors but will grow to driving the internal Cloud Integration and Orchestration platform. You will also have experience in the cloud security element to ensure a robust cyber security element. Key Responsibilities: Support and maintain API services, ensuring seamless connectivity across applications. Act as an Azure SME and expert, able to fix bugs and issues within Azure provide second and third-line support, resolving incidents, and fulfilling requests in line with defined SLAs. Analyse technical and business requirements, designing enterprise solutions integrating various applications and systems. Work closely with third-party suppliers to troubleshoot integration issues and identify improvement opportunities. Maintain technical documentation and a knowledge base of solutions and procedures. Experience with Azure Logic Apps, Service Bus and Azure functions as well as Azure Logic Apps. Good knowledge of cloud security and Cyber Security principles. Desirable Skills: Familiarity with Azure Data Factory, ETL processes, and data manipulation. Experience within the Financial Services sector or Specialist insurance. Understanding of ITIL-based service management concepts (Incident Management, Problem Management, Change Management). Why Join: Collaborate on a major technical transition for a brand new team and business unit Hybrid work model with a City of London office presence. Contribute to a transformative journey in the insurance domain. Supportive and inclusive work environment valuing diverse perspectives. This is a brand new opening within a new team so apply now for consideration!
Infrastructure Systems Analyst/ 3rd Line Engineer Salary: £35,000-£45,000 plus bonuses and benefits Location: Croydon Job Type: Full-time - Hybrid after probation We are on the lookout for an Infrastructure Systems Analyst to join our team. This role offers the opportunity to provide exceptional third-line systems support, ensuring high availability and operational efficiency for our customers. Day to Day of the role: Provide support and troubleshooting for Microsoft systems and modern device management solutions, primarily using Endpoint Configuration Manager (SCCM) and Intune. Create and maintain applications and driver packages. Offer level 3 support with in-depth knowledge of desktop & application troubleshooting. Research and develop new technology, hardware, tools, and scripts to support desktop computing and enhance the end-user experience. Support Windows operating system patching, enterprise-class desktop hardware and software, remote management, and troubleshooting. Support Mobile Device Management (MDM) using tools such as Jamf, Meraki, Intune, and Apple School Manager. Deploy applications and patches to iOS, MacOS, and Android devices. Manage IP Telephony migrations and provide ongoing support. Create and monitor compliance reporting. Manage Microsoft DPM Backups, including monthly tape rotation and restore requests. Resolve web filtering restrictions and manage AD Group policy. Serve as the first point of contact for 3rd line service desk ticket resolution. Required Skills & Qualifications: Excellent verbal and written communication and interpersonal skills. Confidence in dealing with stakeholders at all levels. A minimum of three years' experience in a similar client-facing role. Proven track record of working to strict timescales. Experience with O365 Click to run packaging and management. Knowledge of application and driver packaging. Strong problem-solving skills and results-driven. Self-motivated with a strong personal drive and commitment to delivery. Experience of balancing priorities in a fast-paced, changing environment. Ability to troubleshoot, investigate and resolve technical issues. A 'security first' ethos and understanding of security and compliance standards. Benefits: Performance and loyalty bonus. Generous pension scheme with employer contribution. 26 days' annual leave plus bank holidays, rising with service. Electric car salary sacrifice scheme. Harris Wellbeing Cash Plan for routine and specialist healthcare. Employee Assistance Programme. Cycle to work scheme. A range of shopping, leisure, and travel discounts. To apply for the Infrastructure Systems Analyst position, please submit your CV.
Apr 16, 2024
Full time
Infrastructure Systems Analyst/ 3rd Line Engineer Salary: £35,000-£45,000 plus bonuses and benefits Location: Croydon Job Type: Full-time - Hybrid after probation We are on the lookout for an Infrastructure Systems Analyst to join our team. This role offers the opportunity to provide exceptional third-line systems support, ensuring high availability and operational efficiency for our customers. Day to Day of the role: Provide support and troubleshooting for Microsoft systems and modern device management solutions, primarily using Endpoint Configuration Manager (SCCM) and Intune. Create and maintain applications and driver packages. Offer level 3 support with in-depth knowledge of desktop & application troubleshooting. Research and develop new technology, hardware, tools, and scripts to support desktop computing and enhance the end-user experience. Support Windows operating system patching, enterprise-class desktop hardware and software, remote management, and troubleshooting. Support Mobile Device Management (MDM) using tools such as Jamf, Meraki, Intune, and Apple School Manager. Deploy applications and patches to iOS, MacOS, and Android devices. Manage IP Telephony migrations and provide ongoing support. Create and monitor compliance reporting. Manage Microsoft DPM Backups, including monthly tape rotation and restore requests. Resolve web filtering restrictions and manage AD Group policy. Serve as the first point of contact for 3rd line service desk ticket resolution. Required Skills & Qualifications: Excellent verbal and written communication and interpersonal skills. Confidence in dealing with stakeholders at all levels. A minimum of three years' experience in a similar client-facing role. Proven track record of working to strict timescales. Experience with O365 Click to run packaging and management. Knowledge of application and driver packaging. Strong problem-solving skills and results-driven. Self-motivated with a strong personal drive and commitment to delivery. Experience of balancing priorities in a fast-paced, changing environment. Ability to troubleshoot, investigate and resolve technical issues. A 'security first' ethos and understanding of security and compliance standards. Benefits: Performance and loyalty bonus. Generous pension scheme with employer contribution. 26 days' annual leave plus bank holidays, rising with service. Electric car salary sacrifice scheme. Harris Wellbeing Cash Plan for routine and specialist healthcare. Employee Assistance Programme. Cycle to work scheme. A range of shopping, leisure, and travel discounts. To apply for the Infrastructure Systems Analyst position, please submit your CV.
A global leader in distribution are for a HR Systems Specialist to join an established HR team. As the HR Systems Specialist you'll manage, optimise, and enhance HR systems, serving as the main point of contact for inquiries and training. Your role includes data analysis for reporting and ensuring data integrity. Are you an experienced HR System Specialist who is looking to join a global leader in distribution on a permanent basis in central London? As the HR Systems Analyst you will support exceptional HR services, aligning the company and HR vision, and drive regional growth. Responsibilities: Continuously assess and optimise HR systems to meet evolving organisational needs. Act as the primary owner and administrator of all HR systems, including HRIS, ATS, LMS, and related platforms Implement system enhancements, updates, and integration's for improved efficiency. Provide comprehensive training and support to HR team members and end-users. Conduct a full review of the current system to improve accuracy and optimisation. Enhance HR system service and increase user knowledge within the HR team. Develop training materials, conduct workshops, and offer ongoing assistance for proficient system usage. Utilise HR systems for data extraction, analysis, and interpretation. Generate regular and ad-hoc reports to support decision-making and monitor key HR metrics. Maintain accuracy, integrity, and confidentiality of HR data. Assist in establishing system governance policies, procedures, and standards. Coordinate with external vendors for system upgrades and technical support. Propose and implement process improvements for better system functionality. Assist in planning and testing new system modules or updates. Train staff on accurate data entry and provide ongoing support. Support international offices in HRIS projects and documentation. Conduct audits to identify data entry errors. Assist with absence reporting, reconciliations, and ad hoc reports. Required Skills: Bachelor's degree in Human Resources, Information Technology, Computer Science, or a related field Proven experience in HR systems administration, configuration, and optimisation Proficiency in HRIS platforms, use of Natural HR is desirable Ability to manage multiple priorities in a fast-paced environment and drive projects to successful completion Certification in HR systems (e.g., HRIS, ATS, LMS) is desirable Hybrid working role 3 - days in the office If you are an experienced HR Systems Specialist and looking to join a renowned industry leader, working in central London please apply today. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Apr 16, 2024
Full time
A global leader in distribution are for a HR Systems Specialist to join an established HR team. As the HR Systems Specialist you'll manage, optimise, and enhance HR systems, serving as the main point of contact for inquiries and training. Your role includes data analysis for reporting and ensuring data integrity. Are you an experienced HR System Specialist who is looking to join a global leader in distribution on a permanent basis in central London? As the HR Systems Analyst you will support exceptional HR services, aligning the company and HR vision, and drive regional growth. Responsibilities: Continuously assess and optimise HR systems to meet evolving organisational needs. Act as the primary owner and administrator of all HR systems, including HRIS, ATS, LMS, and related platforms Implement system enhancements, updates, and integration's for improved efficiency. Provide comprehensive training and support to HR team members and end-users. Conduct a full review of the current system to improve accuracy and optimisation. Enhance HR system service and increase user knowledge within the HR team. Develop training materials, conduct workshops, and offer ongoing assistance for proficient system usage. Utilise HR systems for data extraction, analysis, and interpretation. Generate regular and ad-hoc reports to support decision-making and monitor key HR metrics. Maintain accuracy, integrity, and confidentiality of HR data. Assist in establishing system governance policies, procedures, and standards. Coordinate with external vendors for system upgrades and technical support. Propose and implement process improvements for better system functionality. Assist in planning and testing new system modules or updates. Train staff on accurate data entry and provide ongoing support. Support international offices in HRIS projects and documentation. Conduct audits to identify data entry errors. Assist with absence reporting, reconciliations, and ad hoc reports. Required Skills: Bachelor's degree in Human Resources, Information Technology, Computer Science, or a related field Proven experience in HR systems administration, configuration, and optimisation Proficiency in HRIS platforms, use of Natural HR is desirable Ability to manage multiple priorities in a fast-paced environment and drive projects to successful completion Certification in HR systems (e.g., HRIS, ATS, LMS) is desirable Hybrid working role 3 - days in the office If you are an experienced HR Systems Specialist and looking to join a renowned industry leader, working in central London please apply today. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
ERP Business Analyst Location: Central Oxfordshire (On site up to 2 days per month) Contract Duration: Initial contract of 3 to 6 months ? Day Rate: Up to £475 per day (Inside IR35) Job Overview: We are in search of a seasoned ERP Business Analyst for a contractual role. The ideal candidate will be tasked with scrutinising and enhancing the processes associated with our Enterprise Resource Planning (ERP) system. Key Responsibilities: Engage with stakeholders to comprehend and document business requirements. Analyse and assess existing or proposed systems, and design computer programs, systems, and related procedures for data processing. Configure, test, and deploy ERP solutions to fulfil business requirements. Offer training and support to users regarding ERP system functionality. Aid in the creation of business process documentation and ensure the ERP system is in alignment with these processes. Collaborate with project managers to execute project plans within specified timeliness. Qualifications: Demonstrable experience as a Business Analyst in an ERP setting. Profound understanding of ERP systems and their applications. Exceptional problem-solving and analytic abilities. Robust communication skills with the proficiency to elucidate technical concepts to non-technical users. Capability to work autonomously and manage multiple task assignments. What you need to do now If you're interested in this role, click apply now to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 16, 2024
Full time
ERP Business Analyst Location: Central Oxfordshire (On site up to 2 days per month) Contract Duration: Initial contract of 3 to 6 months ? Day Rate: Up to £475 per day (Inside IR35) Job Overview: We are in search of a seasoned ERP Business Analyst for a contractual role. The ideal candidate will be tasked with scrutinising and enhancing the processes associated with our Enterprise Resource Planning (ERP) system. Key Responsibilities: Engage with stakeholders to comprehend and document business requirements. Analyse and assess existing or proposed systems, and design computer programs, systems, and related procedures for data processing. Configure, test, and deploy ERP solutions to fulfil business requirements. Offer training and support to users regarding ERP system functionality. Aid in the creation of business process documentation and ensure the ERP system is in alignment with these processes. Collaborate with project managers to execute project plans within specified timeliness. Qualifications: Demonstrable experience as a Business Analyst in an ERP setting. Profound understanding of ERP systems and their applications. Exceptional problem-solving and analytic abilities. Robust communication skills with the proficiency to elucidate technical concepts to non-technical users. Capability to work autonomously and manage multiple task assignments. What you need to do now If you're interested in this role, click apply now to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Scope: The AV & Premier Support Analyst is a key role in the IT Service Delivery team. The role is required as a result of changes in the support requirements of the firm's leadership, changing demand for our meeting spaces, with a high percentage of remote working, and a transition to Microsoft Teams as our primary voice and video platform. The role will deliver a white glove service to senior VIPs for all their IT needs and will be responsible for the management and maintenance of the Audio-Visual systems within our London offices. The role holder will be expected to act as the primary point of support for VIPs during periods of leave for your manager and provide support and development in the delivery of this service to the wider Service Delivery team. Experience in supporting board level stakeholders, responding effectively, with autonomy and to the highest level of professionalism, at times under pressure, is essential. Effective communication and coordination with other departments, individuals and staff members, clients, office administrators, outside vendors and contractors is an essential part of this position. Responsibilities: Provides technical on-site, face to face desktop support, including installation, troubleshooting, problem resolution and maintenance to senior client stakeholders across the spectrum of technologies in use within Customer enviornoment. Owns problems through to resolution, demonstrating product authority and managing the engagement of external vendor support as required. Maintains an understanding of IT change and planned project work to maintain a consistent message on the performance and objectives of Group IT. Develops and maintains a detailed understanding of the firm's major IT systems, including how business transactions are managed through interface between platforms, in order to provide the appropriate advice to customers when dealing with problems. Ensure client requirements are understood and escalated to the appropriate teams, proactively feeding this into projects and operations specialists, including communication to IT management. Is accountable for the support of Audio-Visual technologies within the firm's meeting spaces, reception areas, production studio and externally hosted webinar technologies. The candidate will be expected to support operational changes to the configuration of these services as the needs of the business adapts and provide advice on how technology change can support these needs. Performs the role of technical support for major change programmes related to Audio Visual services Facilitation and support of senior stakeholder events (eg board meetings, large client events etc) Collaborates with the Facilities team to ensure that the technology in meeting rooms functions as designed and is maintained to a high standard. Provides coaching and mentoring for other Service Delivery team members, including periodic training on the Audio-Visual solutions to improve our support capability. Team General Team Responsibilities: The candidate must be a team player and be prepared to take on activities outside of their role, as required, to ensure the IT Service Delivery team achieves its service levels and KPI's. The candidate will be expected to work without supervision, adhering to a framework of standards and operating procedures, and will often be supported remotely. The role will be expected to work in client location at Baker Street, and also visit to other client offices in UK Core Competencies Customer focus Personal resilience Strong communicator Good documentation skills Excellent at problem-solving (analytical thinking) Process orientated approach to tasks Motivation to succeed and develop their career Technical Experience Windows 10 M icrosoft Office 365 Microsoft Teams Skype for Business Zoom On24 HP Laptop hardware Crestron AV Business Applications
Apr 16, 2024
Full time
Scope: The AV & Premier Support Analyst is a key role in the IT Service Delivery team. The role is required as a result of changes in the support requirements of the firm's leadership, changing demand for our meeting spaces, with a high percentage of remote working, and a transition to Microsoft Teams as our primary voice and video platform. The role will deliver a white glove service to senior VIPs for all their IT needs and will be responsible for the management and maintenance of the Audio-Visual systems within our London offices. The role holder will be expected to act as the primary point of support for VIPs during periods of leave for your manager and provide support and development in the delivery of this service to the wider Service Delivery team. Experience in supporting board level stakeholders, responding effectively, with autonomy and to the highest level of professionalism, at times under pressure, is essential. Effective communication and coordination with other departments, individuals and staff members, clients, office administrators, outside vendors and contractors is an essential part of this position. Responsibilities: Provides technical on-site, face to face desktop support, including installation, troubleshooting, problem resolution and maintenance to senior client stakeholders across the spectrum of technologies in use within Customer enviornoment. Owns problems through to resolution, demonstrating product authority and managing the engagement of external vendor support as required. Maintains an understanding of IT change and planned project work to maintain a consistent message on the performance and objectives of Group IT. Develops and maintains a detailed understanding of the firm's major IT systems, including how business transactions are managed through interface between platforms, in order to provide the appropriate advice to customers when dealing with problems. Ensure client requirements are understood and escalated to the appropriate teams, proactively feeding this into projects and operations specialists, including communication to IT management. Is accountable for the support of Audio-Visual technologies within the firm's meeting spaces, reception areas, production studio and externally hosted webinar technologies. The candidate will be expected to support operational changes to the configuration of these services as the needs of the business adapts and provide advice on how technology change can support these needs. Performs the role of technical support for major change programmes related to Audio Visual services Facilitation and support of senior stakeholder events (eg board meetings, large client events etc) Collaborates with the Facilities team to ensure that the technology in meeting rooms functions as designed and is maintained to a high standard. Provides coaching and mentoring for other Service Delivery team members, including periodic training on the Audio-Visual solutions to improve our support capability. Team General Team Responsibilities: The candidate must be a team player and be prepared to take on activities outside of their role, as required, to ensure the IT Service Delivery team achieves its service levels and KPI's. The candidate will be expected to work without supervision, adhering to a framework of standards and operating procedures, and will often be supported remotely. The role will be expected to work in client location at Baker Street, and also visit to other client offices in UK Core Competencies Customer focus Personal resilience Strong communicator Good documentation skills Excellent at problem-solving (analytical thinking) Process orientated approach to tasks Motivation to succeed and develop their career Technical Experience Windows 10 M icrosoft Office 365 Microsoft Teams Skype for Business Zoom On24 HP Laptop hardware Crestron AV Business Applications
Job Description Head of Portfolio - Professional Services Location: University of Warwick Campus, Coventry Department: Information & Digital Group - Portfolio Delivery Position type: Full Time, Permanent Salary: Competitive Reference: About the role: Heads of Portfolio are accountable for the planning and delivery of portfolios (groups of projects and products) which span across significant areas of University operations and services. They will be driving forward a 'digital first' approach, championing the use of technology, transformative practices, and a culture of continuous improvement to deliver service excellence. You will lead the Professional Services Portfolio, which includes all HR and payroll systems, applications, and projects, as well as products and projects supporting the Estates, Finance and Campus Commercial groups. You will: Provide strategic leadership for the vision, development and innovation of a portfolio of digital projects and products; Define the portfolio roadmap, in collaboration with Enterprise Architecture, Digital Business Partners, Business Owners & Product Managers; Be accountable for the fulfilment of the portfolio roadmap, driving the definition, design, prioritisation, planning and execution of change and continuous improvement initiatives across the portfolio; Hold overall budgetary responsibility for the portfolio. You will be a key interface with senior university leaders relevant to your portfolio, utilising the 'voice of the customer' and University strategies to inform roadmaps and prioritisation. About you: You will have experience of managing portfolio's (collections of products and projects) in the Professional Services area (e.g. covering HR, Finance and/or the built environment). You will have significant line and matrix management experience of managing technical teams, product managers, project/delivery managers, business analysts and other change specialists, who are aligned to the Professional Services Portfolio within the Information and Digital Group. You will use your technical expertise of leading teams through the different stages of change initiatives and agile methodologies, to develop a strategy for delivery within your portfolio, continually improving the service and looking for new ways of working that will support complex and significant products and projects. You will be an inspirational leader, have excellent communication skills, and the ability to understand and interpret business needs, translating these into action plans and roadmaps. Your ability to influence extends to developing strong relationships across the University at a strategic level. For further information regarding the skills required for this role please see the personal specification section of the attached job description via the apply button. How to apply: To apply please click the apply button and complete your essential personal details and attach a CV and cover letter. Closing date: 11.55pm, 21 April 2024. Please ensure your CV includes your most recent employment experience along with any additional relevant experience and education history. Your cover letter should detail how you meet each of the essential and desirable criteria for this post. To streamline our hiring process, we kindly request that all candidates submit their applications through our official website. This ensures that all applications are received in a uniform format and can be processed efficiently by our HR team. Our commitment to inclusion: Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding. We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages. The University currently holds a Race Equality Charter Bronze Award, Athena Swan Sliver Award and a Disability Smart Bronze Award. The University of Warwick is also one of the six founder institutions of the EUTOPIA European University Alliance.
Apr 16, 2024
Full time
Job Description Head of Portfolio - Professional Services Location: University of Warwick Campus, Coventry Department: Information & Digital Group - Portfolio Delivery Position type: Full Time, Permanent Salary: Competitive Reference: About the role: Heads of Portfolio are accountable for the planning and delivery of portfolios (groups of projects and products) which span across significant areas of University operations and services. They will be driving forward a 'digital first' approach, championing the use of technology, transformative practices, and a culture of continuous improvement to deliver service excellence. You will lead the Professional Services Portfolio, which includes all HR and payroll systems, applications, and projects, as well as products and projects supporting the Estates, Finance and Campus Commercial groups. You will: Provide strategic leadership for the vision, development and innovation of a portfolio of digital projects and products; Define the portfolio roadmap, in collaboration with Enterprise Architecture, Digital Business Partners, Business Owners & Product Managers; Be accountable for the fulfilment of the portfolio roadmap, driving the definition, design, prioritisation, planning and execution of change and continuous improvement initiatives across the portfolio; Hold overall budgetary responsibility for the portfolio. You will be a key interface with senior university leaders relevant to your portfolio, utilising the 'voice of the customer' and University strategies to inform roadmaps and prioritisation. About you: You will have experience of managing portfolio's (collections of products and projects) in the Professional Services area (e.g. covering HR, Finance and/or the built environment). You will have significant line and matrix management experience of managing technical teams, product managers, project/delivery managers, business analysts and other change specialists, who are aligned to the Professional Services Portfolio within the Information and Digital Group. You will use your technical expertise of leading teams through the different stages of change initiatives and agile methodologies, to develop a strategy for delivery within your portfolio, continually improving the service and looking for new ways of working that will support complex and significant products and projects. You will be an inspirational leader, have excellent communication skills, and the ability to understand and interpret business needs, translating these into action plans and roadmaps. Your ability to influence extends to developing strong relationships across the University at a strategic level. For further information regarding the skills required for this role please see the personal specification section of the attached job description via the apply button. How to apply: To apply please click the apply button and complete your essential personal details and attach a CV and cover letter. Closing date: 11.55pm, 21 April 2024. Please ensure your CV includes your most recent employment experience along with any additional relevant experience and education history. Your cover letter should detail how you meet each of the essential and desirable criteria for this post. To streamline our hiring process, we kindly request that all candidates submit their applications through our official website. This ensures that all applications are received in a uniform format and can be processed efficiently by our HR team. Our commitment to inclusion: Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding. We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages. The University currently holds a Race Equality Charter Bronze Award, Athena Swan Sliver Award and a Disability Smart Bronze Award. The University of Warwick is also one of the six founder institutions of the EUTOPIA European University Alliance.
Kerridge Commercial Systems
Nottingham, Nottinghamshire
Role and specification overview: Part of the Kerridge Commercial Systems Group (KCS), inspHire boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry all over the world. Our pedigree has helped us develop state-of-the-art solutions, including our latest cloud subscription products, OnRent and Current RMS which aim to take our customers into a new era of flexible, mobile, and readily available trading - wherever and however they work. To help further grow these products, we are seeking a technically minded, solutions expert. Someone who's proactive, has a passion for product design and the confidence to suggest areas for improvement in a fast-paced environment. Main Duties and Responsibilities: All duties of a support analyst, plus: Ensures all staff are successfully supporting the product. Provide support, technical support and training to team members who use support product, replying to inbound queries. Develop staff relationships that promote retention and loyalty. Deliver 121s to all support staff and provide support for career development Monitor all work queues to ensure a consistent, good quality service to our customers Closely monitor Support cases and Customer Feedback to feed this information back into the business. Work with internal stakeholders to resolve customer issues and improve processes. Focus on improving and delivering customer service to many customers Create help documentation and video content to help the customer base. The ideal candidate will have: Experience: Minimum of 2 years in a similar role or 5 years as Senior Support Analyst Education: A-Levels or Equivalent as a minimum Experience of training/leading junior staff, including managing workload, shift rota Demonstrable interest in IT with a drive to build a successful career Enthusiastic and creative in problem-solving skills An analytical and process-oriented mind-set The ability to plan, prioritise and work on several projects at once The desire to work under pressure and in a fast-paced environment Strong interpersonal skills, customer empathy and determination to resolve issues The ability to build relationships both with Customers and internal stakeholders The ability to quickly learn new applications and technologies and a desire for continuous learning and improvement Flexible and adaptable - both products and their processes will develop over time. Excellent communication skills and willingness to work with others, providing cover and support during peak demand times/holidays/sickness What does inspHire offer you? An Opportunity to work with an early-stage product in a forward thinking established and growing software solution company. We offer a variety of development and training to advance your career and we will work with you to accelerate your advancement. In addition to our standard benefits of 20 days holiday and an employer matched contributory pension you will get: A Competitive Salary (dependent on qualifications and experience) Great working environment Quality Training Provided Career Development and Opportunity to grow Become part of our amazing inspHire family! Job Types: Full-time, Permanent Company Info Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively. Equal Opportunities KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. If this role is of interest to you please apply online. To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.
Apr 15, 2024
Full time
Role and specification overview: Part of the Kerridge Commercial Systems Group (KCS), inspHire boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry all over the world. Our pedigree has helped us develop state-of-the-art solutions, including our latest cloud subscription products, OnRent and Current RMS which aim to take our customers into a new era of flexible, mobile, and readily available trading - wherever and however they work. To help further grow these products, we are seeking a technically minded, solutions expert. Someone who's proactive, has a passion for product design and the confidence to suggest areas for improvement in a fast-paced environment. Main Duties and Responsibilities: All duties of a support analyst, plus: Ensures all staff are successfully supporting the product. Provide support, technical support and training to team members who use support product, replying to inbound queries. Develop staff relationships that promote retention and loyalty. Deliver 121s to all support staff and provide support for career development Monitor all work queues to ensure a consistent, good quality service to our customers Closely monitor Support cases and Customer Feedback to feed this information back into the business. Work with internal stakeholders to resolve customer issues and improve processes. Focus on improving and delivering customer service to many customers Create help documentation and video content to help the customer base. The ideal candidate will have: Experience: Minimum of 2 years in a similar role or 5 years as Senior Support Analyst Education: A-Levels or Equivalent as a minimum Experience of training/leading junior staff, including managing workload, shift rota Demonstrable interest in IT with a drive to build a successful career Enthusiastic and creative in problem-solving skills An analytical and process-oriented mind-set The ability to plan, prioritise and work on several projects at once The desire to work under pressure and in a fast-paced environment Strong interpersonal skills, customer empathy and determination to resolve issues The ability to build relationships both with Customers and internal stakeholders The ability to quickly learn new applications and technologies and a desire for continuous learning and improvement Flexible and adaptable - both products and their processes will develop over time. Excellent communication skills and willingness to work with others, providing cover and support during peak demand times/holidays/sickness What does inspHire offer you? An Opportunity to work with an early-stage product in a forward thinking established and growing software solution company. We offer a variety of development and training to advance your career and we will work with you to accelerate your advancement. In addition to our standard benefits of 20 days holiday and an employer matched contributory pension you will get: A Competitive Salary (dependent on qualifications and experience) Great working environment Quality Training Provided Career Development and Opportunity to grow Become part of our amazing inspHire family! Job Types: Full-time, Permanent Company Info Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively. Equal Opportunities KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. If this role is of interest to you please apply online. To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.
Job Purpose As a Business Intelligence Analyst you'll support the business by improving the quality of data and performance information to aid strategic decision-making, strategic planning and regulatory returns. This role will be offering £300 - £350 p/d inside IR35, hybrid working (50% on site in Stoke-on-Trent) You must be able to get to site location.Key responsibilities for area of specialism: Manage the provision of high-quality performance data and analysis to help develop, deliver, and improve services. Facilitate report and dashboard development in SSRS and PowerBI report layers plus direct SQL query/view/procedure builds in SQL Server. Develop and design system databases front-end applications and languages needed to write and support these (i.e. Microsoft Access Forms (VBA), Win Forms, ASP.NET (C# Maintain an expertise in key systems configuration - advising the business on best options, setting up test and live configuration to maximise efficiency and best practice collection and usage of data. Develop Stored Procedures, SQL Server Job Management. Deliver Data Modelling, Data Analysis, designing/development & Implementation of Business Intelligence/Data Integration & Data Warehouse (where not contracted to a 3rd party). Empower colleagues throughout the business to interpret management information and understand how data can improve their service. Coach end users on in-house database front end applications and advanced functions of some 3rd party software (i.e. CRM and Agile). Technical experts are responsible for: Supporting Heads of Service and Strategic Leads to deliver operational goals and outcomes. Demonstrating and instilling our values. Excellent performance and achievement. Silo removal and working as one team. Delivering value for money. In addition to the above, our Technical experts will: Ensure that the Group complies with legislative, regulatory, constitutional and financial requirements and works, including contractual requirements for services commissioned by statutory bodies and funders to high professional and ethical standards in all areas of business excellence. Promote the Group and develop its relationships to ensure that the positive work of the Group is recognised locally, regionally and nationally. Maintain and develop effective external networks and partnerships with other registered providers, local authorities, funding institutions, regulators and other organisations that are crucial to the Group's work and business interests. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 14, 2024
Full time
Job Purpose As a Business Intelligence Analyst you'll support the business by improving the quality of data and performance information to aid strategic decision-making, strategic planning and regulatory returns. This role will be offering £300 - £350 p/d inside IR35, hybrid working (50% on site in Stoke-on-Trent) You must be able to get to site location.Key responsibilities for area of specialism: Manage the provision of high-quality performance data and analysis to help develop, deliver, and improve services. Facilitate report and dashboard development in SSRS and PowerBI report layers plus direct SQL query/view/procedure builds in SQL Server. Develop and design system databases front-end applications and languages needed to write and support these (i.e. Microsoft Access Forms (VBA), Win Forms, ASP.NET (C# Maintain an expertise in key systems configuration - advising the business on best options, setting up test and live configuration to maximise efficiency and best practice collection and usage of data. Develop Stored Procedures, SQL Server Job Management. Deliver Data Modelling, Data Analysis, designing/development & Implementation of Business Intelligence/Data Integration & Data Warehouse (where not contracted to a 3rd party). Empower colleagues throughout the business to interpret management information and understand how data can improve their service. Coach end users on in-house database front end applications and advanced functions of some 3rd party software (i.e. CRM and Agile). Technical experts are responsible for: Supporting Heads of Service and Strategic Leads to deliver operational goals and outcomes. Demonstrating and instilling our values. Excellent performance and achievement. Silo removal and working as one team. Delivering value for money. In addition to the above, our Technical experts will: Ensure that the Group complies with legislative, regulatory, constitutional and financial requirements and works, including contractual requirements for services commissioned by statutory bodies and funders to high professional and ethical standards in all areas of business excellence. Promote the Group and develop its relationships to ensure that the positive work of the Group is recognised locally, regionally and nationally. Maintain and develop effective external networks and partnerships with other registered providers, local authorities, funding institutions, regulators and other organisations that are crucial to the Group's work and business interests. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Power Apps Developer Remote - UK 55-60k Package + Great Benefits Our globally recognised consultancy client specialises in software licensing and transformational infrastructure solutions. This fantastic company has grown enormously across the board, doubling in size over the last 2 years. To meet expectations, they now have an immediate and exciting opening for a Power Apps Developer The Role: Assist with customer meetings and proposal writing Design robust and technically stable Infrastructure solutions for customers Produce high-quality technical proposals and installation documentation Work with stakeholders to understand business requirements and translate them into functional specifications Develop and implement custom applications using PowerApps, Power Automate, and the Common Data Service Create user interfaces and workflows that are intuitive, easy to use, and meet business needs Test, troubleshoot, and maintain applications, ensuring they meet quality and performance standards Collaborate with other IT teams, including developers, business analysts, and project managers, to ensure that applications are integrated with other systems and processes Keep up to date with new technologies and industry trends related to the Power Platform Document technical specifications, test plans, and user manuals Provide technical support and guidance to end-users and other IT teams Continue to maintain all technical accreditations Skills Required: Bachelor's degree in computer science or a related field, or equivalent work experience 2-3+ years experience developing applications using PowerApps, Power Automate, and the Common Data Service Strong knowledge of modern web technologies, including HTML, CSS, JavaScript, and TypeScript Experience working with APIs and web services Familiarity with agile development methodologies and the software development life cycle Excellent problem-solving skills and the ability to think creatively to design effective solutions Strong communication skills, both verbal and written Ability to work independently and in a team environment Microsoft Power Platform certifications (advantageous) Experience of integration with SharePoint, Teams, and Power Bi The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing, and IT recruitment services to the business community throughout the UK, Europe, North America, and Australia.
Apr 13, 2024
Full time
Power Apps Developer Remote - UK 55-60k Package + Great Benefits Our globally recognised consultancy client specialises in software licensing and transformational infrastructure solutions. This fantastic company has grown enormously across the board, doubling in size over the last 2 years. To meet expectations, they now have an immediate and exciting opening for a Power Apps Developer The Role: Assist with customer meetings and proposal writing Design robust and technically stable Infrastructure solutions for customers Produce high-quality technical proposals and installation documentation Work with stakeholders to understand business requirements and translate them into functional specifications Develop and implement custom applications using PowerApps, Power Automate, and the Common Data Service Create user interfaces and workflows that are intuitive, easy to use, and meet business needs Test, troubleshoot, and maintain applications, ensuring they meet quality and performance standards Collaborate with other IT teams, including developers, business analysts, and project managers, to ensure that applications are integrated with other systems and processes Keep up to date with new technologies and industry trends related to the Power Platform Document technical specifications, test plans, and user manuals Provide technical support and guidance to end-users and other IT teams Continue to maintain all technical accreditations Skills Required: Bachelor's degree in computer science or a related field, or equivalent work experience 2-3+ years experience developing applications using PowerApps, Power Automate, and the Common Data Service Strong knowledge of modern web technologies, including HTML, CSS, JavaScript, and TypeScript Experience working with APIs and web services Familiarity with agile development methodologies and the software development life cycle Excellent problem-solving skills and the ability to think creatively to design effective solutions Strong communication skills, both verbal and written Ability to work independently and in a team environment Microsoft Power Platform certifications (advantageous) Experience of integration with SharePoint, Teams, and Power Bi The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing, and IT recruitment services to the business community throughout the UK, Europe, North America, and Australia.
Your World Recruitment
Gloucester, Gloucestershire
Are you an experienced Data Analyst/Equivalent, with experience supporting/leading staff and hold experience working within information analysis? Do you have specialist technical knowledge of ESR or a similar system? Do you have demonstrable relational advanced database experience and skills including extraction, manipulation, and presentation of complex data, etc? Do you have expert skills in the use of data extraction from ESR or a similar system, including the tailoring of unique reports using ESR BI and PC applications such as Excel, Publisher, Word, and Access, using skills at an advanced level of expertise? Have you worked within the NHS/Health sector, and do you understand the current issues facing the NHS relating to workforce challenges? We are currently recruiting for an experienced Data Analyst Workforce to join our healthcare client based in Gloucester, which is expected to be on a temporary ongoing basis. Location: Gloucester (hybrid and remote options available) Job Type: Temporary Duration of booking: Expected to be ongoing. Proposed start date: ASAP Pay Rates: Up to £26 per hour Umbrella or £23 per hour PAYE inclusive of holiday pay. Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am - 5pm Sector: Healthcare Based: Office / Hospital Skills, Knowledge, and Experience Strong technical specialist knowledge of ESR or similar system. Demonstrable relational advanced database experience and skills including extraction, manipulation, and presentation of complex data etc. Strong skills in the use of data extraction from ESR or similar system, including the tailoring of unique reports using ESR BI and PC applications such as Excel, Publisher, Word, and Access, using skills at an advanced level of expertise. Experience of supporting / leading staff. Experience of working in the NHS and an understanding of the current issues facing the NHS relating to workforce challenges. Experience of working within information analysis. Experience in high level analysis, interpretation and resolving highly complex statistical / information problems and presenting this in a manner that all audiences can understand. Key Responsibilities Apply expert analytical skills to progress workforce development plans in conjunction with Organisational leaders and project leads, with regular proactive dialogue to determine trends areas of focus to assist with planning and development of service Carry out on a continual basis research into workforce information and apply the learning from this research to develop more effective workforce information analysis and to support information developments. e.g. automation and presentation of reports, delivery of national standards etc. Analyse, interpret and resolve highly complex statistical/ information problems where there may be no precedent and where other leading opinions may conflict. To present complex analysis, investigation, recommendations and clearly identify any recommendations/considerations/limitations in the form of written reports or presentations to the service or stakeholder audiences. To utilise modelling and forecasting techniques to predict future trend and/or demand requirements and present findings back to the services or stakeholders. To reduce duplication and streamline reports, using advanced software that will enable the recipient to easily understand the data. To provide a specialist analytical perspective and escalate emerging themes and issues established from data. To utilise data manipulation, statistical, interpretative, and analytical skills to achieve consolidated and consistent outputs. Critically analyse complex data and flag data irregularities and inconsistencies to management. Delve into known data irregularities to clarify understanding and resolve issues where possible Co-ordinate regular audits of data quality and develop/ improve methodologies for the analysis and/ or interpretation of data. Prepare workforce related reports and returns as required by the NHS organisations including local, system, regional and national returns. Work with HR professionals and line managers to ensure processes associated with workforce information and management are followed and kept under review depending upon the needs of systems and policies. More widely, to develop and maintain good communication and relationships with Divisional leads and end users Establish and maintain appropriate audit of data held within the HR systems and maintain data validation and update routines to ensure data that is held is usable, valid and meets any statutory requirements. Ensure that all staff input data accurately, diligently maintained and in a timely manner. Responsible for providing expert advice to stakeholders to design specifications for data collection and dissemination tools when requested, including dashboards. Contribute and if required lead on, the design and development of tools using technologies such as SharePoint, which will substantially improve the Trusts efficiency and automation of its information and performance reporting commitments. Demonstrate excellent interpersonal, communication and presentational skills always and support others in the People Planning and Workforce Information Team in sharing and improving best practice processes and skills. Strategic thinking and ability to anticipate. If you hold the necessary skills and experience required and would be interested in this opportunity. Please APPLY NOW!
Apr 12, 2024
Seasonal
Are you an experienced Data Analyst/Equivalent, with experience supporting/leading staff and hold experience working within information analysis? Do you have specialist technical knowledge of ESR or a similar system? Do you have demonstrable relational advanced database experience and skills including extraction, manipulation, and presentation of complex data, etc? Do you have expert skills in the use of data extraction from ESR or a similar system, including the tailoring of unique reports using ESR BI and PC applications such as Excel, Publisher, Word, and Access, using skills at an advanced level of expertise? Have you worked within the NHS/Health sector, and do you understand the current issues facing the NHS relating to workforce challenges? We are currently recruiting for an experienced Data Analyst Workforce to join our healthcare client based in Gloucester, which is expected to be on a temporary ongoing basis. Location: Gloucester (hybrid and remote options available) Job Type: Temporary Duration of booking: Expected to be ongoing. Proposed start date: ASAP Pay Rates: Up to £26 per hour Umbrella or £23 per hour PAYE inclusive of holiday pay. Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am - 5pm Sector: Healthcare Based: Office / Hospital Skills, Knowledge, and Experience Strong technical specialist knowledge of ESR or similar system. Demonstrable relational advanced database experience and skills including extraction, manipulation, and presentation of complex data etc. Strong skills in the use of data extraction from ESR or similar system, including the tailoring of unique reports using ESR BI and PC applications such as Excel, Publisher, Word, and Access, using skills at an advanced level of expertise. Experience of supporting / leading staff. Experience of working in the NHS and an understanding of the current issues facing the NHS relating to workforce challenges. Experience of working within information analysis. Experience in high level analysis, interpretation and resolving highly complex statistical / information problems and presenting this in a manner that all audiences can understand. Key Responsibilities Apply expert analytical skills to progress workforce development plans in conjunction with Organisational leaders and project leads, with regular proactive dialogue to determine trends areas of focus to assist with planning and development of service Carry out on a continual basis research into workforce information and apply the learning from this research to develop more effective workforce information analysis and to support information developments. e.g. automation and presentation of reports, delivery of national standards etc. Analyse, interpret and resolve highly complex statistical/ information problems where there may be no precedent and where other leading opinions may conflict. To present complex analysis, investigation, recommendations and clearly identify any recommendations/considerations/limitations in the form of written reports or presentations to the service or stakeholder audiences. To utilise modelling and forecasting techniques to predict future trend and/or demand requirements and present findings back to the services or stakeholders. To reduce duplication and streamline reports, using advanced software that will enable the recipient to easily understand the data. To provide a specialist analytical perspective and escalate emerging themes and issues established from data. To utilise data manipulation, statistical, interpretative, and analytical skills to achieve consolidated and consistent outputs. Critically analyse complex data and flag data irregularities and inconsistencies to management. Delve into known data irregularities to clarify understanding and resolve issues where possible Co-ordinate regular audits of data quality and develop/ improve methodologies for the analysis and/ or interpretation of data. Prepare workforce related reports and returns as required by the NHS organisations including local, system, regional and national returns. Work with HR professionals and line managers to ensure processes associated with workforce information and management are followed and kept under review depending upon the needs of systems and policies. More widely, to develop and maintain good communication and relationships with Divisional leads and end users Establish and maintain appropriate audit of data held within the HR systems and maintain data validation and update routines to ensure data that is held is usable, valid and meets any statutory requirements. Ensure that all staff input data accurately, diligently maintained and in a timely manner. Responsible for providing expert advice to stakeholders to design specifications for data collection and dissemination tools when requested, including dashboards. Contribute and if required lead on, the design and development of tools using technologies such as SharePoint, which will substantially improve the Trusts efficiency and automation of its information and performance reporting commitments. Demonstrate excellent interpersonal, communication and presentational skills always and support others in the People Planning and Workforce Information Team in sharing and improving best practice processes and skills. Strategic thinking and ability to anticipate. If you hold the necessary skills and experience required and would be interested in this opportunity. Please APPLY NOW!
Required for a specialist solutions provider to the Food industry. Joining a small but select team of technical and solutions specialists, you will manage and maintain the effective operation of the company's cloud IOT solutions and services. Working across multiple virtual servers and countries and collaborating closely with the development teams in effectively deploying software, managing releases, ensuring data security and integrity, mitigating downtime, diagnosing and troubleshooting issues and providing second / third level customer support. I am eager to speak to any Systems Analysts or Managers with experience with both internal and external client support across both cloud based and self-hosted applications, specifically with strong experience of azure and familiarity with working with ISO 27,000, and Agile solutions such as Jira. Responsibilities will include: Manage the Head Office IT system, ensuring that all services and necessary devices are available to employees at all times Manage and maintain ISO 27017 and Cyber Essentials accreditation, and related PEN testing with particular attention to data security, access and cyber security Ensure that Virtual Machine capacities are optimally scaled Operate an effective backup and recovery strategy Optimise and implement opportunities so far as practicable to achieve a single schema multi-tenant solution Work closely with the Development team to release tested applications and services to UAT and production environments with minimal user impact. This will be for cloud and on-prem environments. Operate 2nd line support for UK, Europe and Middle East, and third line support across the business. Manage the Support portal within Jira, ensuring that tickets are raised and acted on according to SL standards. Escalate bugs and system deficiencies to the Development team and assist in the weekly prioritisation of development/rectification requirements. Provide IT assistance to self-hosted sites where necessary and ensure continued support for legacy systems This role is based in Leicestershire and is a Hybrid role that will require 3 days per week on site. This role would be suited to those who are already operating as a Systems Manager or who are looking to make that next step into a formal Systems Management position.
Apr 12, 2024
Full time
Required for a specialist solutions provider to the Food industry. Joining a small but select team of technical and solutions specialists, you will manage and maintain the effective operation of the company's cloud IOT solutions and services. Working across multiple virtual servers and countries and collaborating closely with the development teams in effectively deploying software, managing releases, ensuring data security and integrity, mitigating downtime, diagnosing and troubleshooting issues and providing second / third level customer support. I am eager to speak to any Systems Analysts or Managers with experience with both internal and external client support across both cloud based and self-hosted applications, specifically with strong experience of azure and familiarity with working with ISO 27,000, and Agile solutions such as Jira. Responsibilities will include: Manage the Head Office IT system, ensuring that all services and necessary devices are available to employees at all times Manage and maintain ISO 27017 and Cyber Essentials accreditation, and related PEN testing with particular attention to data security, access and cyber security Ensure that Virtual Machine capacities are optimally scaled Operate an effective backup and recovery strategy Optimise and implement opportunities so far as practicable to achieve a single schema multi-tenant solution Work closely with the Development team to release tested applications and services to UAT and production environments with minimal user impact. This will be for cloud and on-prem environments. Operate 2nd line support for UK, Europe and Middle East, and third line support across the business. Manage the Support portal within Jira, ensuring that tickets are raised and acted on according to SL standards. Escalate bugs and system deficiencies to the Development team and assist in the weekly prioritisation of development/rectification requirements. Provide IT assistance to self-hosted sites where necessary and ensure continued support for legacy systems This role is based in Leicestershire and is a Hybrid role that will require 3 days per week on site. This role would be suited to those who are already operating as a Systems Manager or who are looking to make that next step into a formal Systems Management position.
Morgan Jones Recruitment Consultants
Northfleet, Kent
IT Systems Analyst Location Northfleet Salary - £32,000 to £35,000 per annum Hours - Monday to Friday, 08:00am to 17:00pm Permanent Do you have previous experience as an IT Systems Analyst? Do you have experience with applications such as SI that are specific to the manufacturing sector? If so our client, a specialist manufacturer and distributor of prepared fruit packs, is looking for an experience IT Systems Analyst who has experience within the manufacturing sector and is looking to take a step up. Responsibilities Administer, support and maintain key business applications working with the relevant users and vendors Evaluate business and/or system requirements to determine/recommend improvements or solutions working with the relevant business areas and technical teams Design and document as-is and to-be processes Take responsibility for and deliver agreed projects Manage, prioritise and resolve incoming issues Provide training and offer appropriate guidance and coaching generally to support users in the effective use of systems Investigating, understanding, and capturing requirements: You'll work with the others in your feature team to work on requirements, to present them in a way that can be understood, and to support their build and implementation Support the Head of Projects. Help drive continuous improvement Problem diagnosis/fault finding and resolution Configuration changes to core systems Setting up new products through existing tools Configuration and utilisation of 3rd party systems Gather requirements to ensure systems are properly utilised or engage with new/existing vendors to meet these requirements Create impact studies and change request to manage change safely and responsibly Support business users on creation of new reports/changes to existing reports Support business users to gather requirements for system changes Other duties as deemed reasonable Skills and Experience Information technology/systems degree or equivalent experience preferred Background within food manufacturing, manufacturing or FMCG and specific applications such as SI Experience with HR systems Experience with digital capture solutions Workshop participation and facilitation with a wide range of people Advanced Microsoft 365 knowledge Knowledge of PowerBI, Crystal Reports, SSRS or other reporting tools Excellent systems analysis/business analysis experience Experience of configuring and supporting systems Experience with managing 3rd party suppliers Project management To find out more about the position, please apply and we will be in touch to discuss the role in more detail. About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website. Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks Facebook, Instagram, Twitter, or LinkedIn.
Apr 12, 2024
Full time
IT Systems Analyst Location Northfleet Salary - £32,000 to £35,000 per annum Hours - Monday to Friday, 08:00am to 17:00pm Permanent Do you have previous experience as an IT Systems Analyst? Do you have experience with applications such as SI that are specific to the manufacturing sector? If so our client, a specialist manufacturer and distributor of prepared fruit packs, is looking for an experience IT Systems Analyst who has experience within the manufacturing sector and is looking to take a step up. Responsibilities Administer, support and maintain key business applications working with the relevant users and vendors Evaluate business and/or system requirements to determine/recommend improvements or solutions working with the relevant business areas and technical teams Design and document as-is and to-be processes Take responsibility for and deliver agreed projects Manage, prioritise and resolve incoming issues Provide training and offer appropriate guidance and coaching generally to support users in the effective use of systems Investigating, understanding, and capturing requirements: You'll work with the others in your feature team to work on requirements, to present them in a way that can be understood, and to support their build and implementation Support the Head of Projects. Help drive continuous improvement Problem diagnosis/fault finding and resolution Configuration changes to core systems Setting up new products through existing tools Configuration and utilisation of 3rd party systems Gather requirements to ensure systems are properly utilised or engage with new/existing vendors to meet these requirements Create impact studies and change request to manage change safely and responsibly Support business users on creation of new reports/changes to existing reports Support business users to gather requirements for system changes Other duties as deemed reasonable Skills and Experience Information technology/systems degree or equivalent experience preferred Background within food manufacturing, manufacturing or FMCG and specific applications such as SI Experience with HR systems Experience with digital capture solutions Workshop participation and facilitation with a wide range of people Advanced Microsoft 365 knowledge Knowledge of PowerBI, Crystal Reports, SSRS or other reporting tools Excellent systems analysis/business analysis experience Experience of configuring and supporting systems Experience with managing 3rd party suppliers Project management To find out more about the position, please apply and we will be in touch to discuss the role in more detail. About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website. Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks Facebook, Instagram, Twitter, or LinkedIn.
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Apr 11, 2024
Full time
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Macildowie Recruitment and Retention
Tamworth, Staffordshire
Location: Tamworth & Hybrid Salary & Benefits: Competitive Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Certifications Hours: Monday to Friday Overview: Our client, a well-established and very successful IT outsourcing company are seeking someone with 3rd Line Support level technical skills and experience, who wants to branch out from support into project-based work. The role is to implement and support cutting-edge solutions for their external professional services clients, with both on-site and remote deployments. As a Project-Focused 3rd Line Support Analyst, you'll be a part of the team working on project installations across on-site, Cloud, and hybrid environments. Additionally, you'll handle BAU tasks, escalations, and receive significant mentor-ship from their Infrastructure team. This role offers a blend of hands-on technical work, client engagement, and team collaboration. Key Responsibilities: Collaborate within specialised teams focusing on Systems, Networking, or Applications. Support on project installations, include in on-site, Cloud, and hybrid deployments. Work on BAU tasks, and receive mentor-ship from senior members of the Infrastructure team. Engage with vendors to resolve performance issues and ensure reliability. Provide occasional on-call support and scheduled out-of-hours maintenance. Adhere to ISO, Data Protection, and ITIL standards and processes. Technical Skills: Experience with Microsoft Server (physical and virtual) Experience with O365, Exchange, Azure, and Citrix Previous exposure to voice technologies (ISDN, VOIP, SBC) is advantageous. Desirable: ITIL/ISO2000 certification Qualifications such as MSCA, MCSE, Cisco CCNA, Citrix CCA, VMware VCP Additional Experience: Background in IT Services/Outsourcing and customer-focused environments Familiarity with SLAs and ISO27001 standards Benefits: Competitive salary Paid Microsoft certifications and funded training/exams Overtime payments (paid at time and a half) and standby allowance (1 week in 9) If you're passionate about project-based IT work and possess a solid technical background, we encourage you to apply. "Infrastructure" "Azure" "O365" "Solutions" "Hybrid" "Remote" "WFH" "Project" "2nd Line" "Tamworth" "Birmingham" "Lichfield" "Burton" "Walsall" "Sutton Coldfield" "IT MSP" "Staffordshire" "West Midlands" "Leicestershire" "Nottinghamshire" "Derbyshire" Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Apr 04, 2024
Full time
Location: Tamworth & Hybrid Salary & Benefits: Competitive Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Certifications Hours: Monday to Friday Overview: Our client, a well-established and very successful IT outsourcing company are seeking someone with 3rd Line Support level technical skills and experience, who wants to branch out from support into project-based work. The role is to implement and support cutting-edge solutions for their external professional services clients, with both on-site and remote deployments. As a Project-Focused 3rd Line Support Analyst, you'll be a part of the team working on project installations across on-site, Cloud, and hybrid environments. Additionally, you'll handle BAU tasks, escalations, and receive significant mentor-ship from their Infrastructure team. This role offers a blend of hands-on technical work, client engagement, and team collaboration. Key Responsibilities: Collaborate within specialised teams focusing on Systems, Networking, or Applications. Support on project installations, include in on-site, Cloud, and hybrid deployments. Work on BAU tasks, and receive mentor-ship from senior members of the Infrastructure team. Engage with vendors to resolve performance issues and ensure reliability. Provide occasional on-call support and scheduled out-of-hours maintenance. Adhere to ISO, Data Protection, and ITIL standards and processes. Technical Skills: Experience with Microsoft Server (physical and virtual) Experience with O365, Exchange, Azure, and Citrix Previous exposure to voice technologies (ISDN, VOIP, SBC) is advantageous. Desirable: ITIL/ISO2000 certification Qualifications such as MSCA, MCSE, Cisco CCNA, Citrix CCA, VMware VCP Additional Experience: Background in IT Services/Outsourcing and customer-focused environments Familiarity with SLAs and ISO27001 standards Benefits: Competitive salary Paid Microsoft certifications and funded training/exams Overtime payments (paid at time and a half) and standby allowance (1 week in 9) If you're passionate about project-based IT work and possess a solid technical background, we encourage you to apply. "Infrastructure" "Azure" "O365" "Solutions" "Hybrid" "Remote" "WFH" "Project" "2nd Line" "Tamworth" "Birmingham" "Lichfield" "Burton" "Walsall" "Sutton Coldfield" "IT MSP" "Staffordshire" "West Midlands" "Leicestershire" "Nottinghamshire" "Derbyshire" Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
We are currently looking for an Application Support Analyst to join our IT Department on a full time, permanent basis.
As part of the Digital Systems team and reporting to the IT Applications Lead, this role contributes to the successful administration, support, implementation and improvement of Southbank Centre’s business applications.
The core focus of the role is to provide specialist application support for our Events and Collections application suite, including, but not limited to, Artifax event management system, Vernon collections management system and Bynder digital asset management system. The role will benefit from exposure to a broad array of business critical systems.
The successful candidate will work across a variety of responsibilities which includes but are not limited to:
Provide support to Southbank Centre events, digital asset, collection and other management systems by administering the IT helpdesk & handling support requests according to SLAs, and working towards continual improvement of team KPIs
Administer routine system maintenance to preserve system and data integrity and efficiency
Work with the Digital Systems team to support the technical delivery of digital systems projects
Provide training for Southbank Centre staff on relevant systems
Use reporting tools to support the provision of business information to users; including the use of SQL scripts to select and export data
We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email hrteam@southbankcentre.co.uk and we will be in touch with you to make the necessary arrangements.
By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.
If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.
Southbank Centre
The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.
Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.
The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.
Our Artistic Mission
The Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience.
Benefits & Perks:
As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:
A min 5% pension contribution (going up to 8% depending on employee contribution), from day 1 of employment.
28 days annual leave, plus bank holidays
Hybrid working model (3 days office working, 2 days from home)
Enhanced sick pay
Enhanced family leave benefits
Up to 30% discounts at onsite retail, food and beverage vendors
Staff ticket offers for SC events
Free entry to Hayward Gallery
Free/discounted entry with other reciprocal organisations
Free staff yoga
Season ticket loan
The deadline for applications is 23:59 on 21 January 2024.
Jan 02, 2024
Full time
We are currently looking for an Application Support Analyst to join our IT Department on a full time, permanent basis.
As part of the Digital Systems team and reporting to the IT Applications Lead, this role contributes to the successful administration, support, implementation and improvement of Southbank Centre’s business applications.
The core focus of the role is to provide specialist application support for our Events and Collections application suite, including, but not limited to, Artifax event management system, Vernon collections management system and Bynder digital asset management system. The role will benefit from exposure to a broad array of business critical systems.
The successful candidate will work across a variety of responsibilities which includes but are not limited to:
Provide support to Southbank Centre events, digital asset, collection and other management systems by administering the IT helpdesk & handling support requests according to SLAs, and working towards continual improvement of team KPIs
Administer routine system maintenance to preserve system and data integrity and efficiency
Work with the Digital Systems team to support the technical delivery of digital systems projects
Provide training for Southbank Centre staff on relevant systems
Use reporting tools to support the provision of business information to users; including the use of SQL scripts to select and export data
We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email hrteam@southbankcentre.co.uk and we will be in touch with you to make the necessary arrangements.
By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.
If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.
Southbank Centre
The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.
Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.
The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.
Our Artistic Mission
The Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience.
Benefits & Perks:
As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:
A min 5% pension contribution (going up to 8% depending on employee contribution), from day 1 of employment.
28 days annual leave, plus bank holidays
Hybrid working model (3 days office working, 2 days from home)
Enhanced sick pay
Enhanced family leave benefits
Up to 30% discounts at onsite retail, food and beverage vendors
Staff ticket offers for SC events
Free entry to Hayward Gallery
Free/discounted entry with other reciprocal organisations
Free staff yoga
Season ticket loan
The deadline for applications is 23:59 on 21 January 2024.
Malware Reverse Engineer Location: Remote working - Office based in Reading Salary: Competitive Salary and Benefits Career Level : Specialist, Associate Manager or Manager About Accenture Cyber Threat Intelligence (ACTI) ACTI is a global team that spans 13 countries and 4 continents and speaks more than 30 languages. We are passionate about delivering intelligence analysis, and providing industry-leading analytic insights, cyber context, and critical services our clients need to achieve their business-line and strategic-growth initiatives. We know success is only possible by developing and supporting our most-critical resources: our talented analysts, developers, and supporting team members. We value creativity and entrepreneurship in our team; where possible, we back staff initiatives with opportunities and investments. We enjoy the hunt. We strive to automate and innovate while working with powerful resources and differentiated data. Above all else, we value an egoless approach to guiding our clients as they navigate their businesses through all aspects of the cyber domain. Who You Are You are passionate about cybersecurity and intelligence analysis. You stay abreast of the latest threats, recognize the value of intelligence, and believe it should drive operations. You are a devoted team member who is always willing to lend a hand, mentor a colleague, or increase our global team's awareness by sharing your knowledge and approaches with others. You are productive, easy to work with, and understand that adherence to a good process is key to excellence. Role Description As a Malware Reverse Engineer at ACTI, you will reverse engineer and analyze malware to evaluate sophisticated malicious code to settle malware capabilities and purposes. Analysis includes the use of specialized systems and tools, including dissemblers, debuggers, hex editors, unpackers, virtual machines, and those for network traffic analysis. Key Responsibilities Analyze malicious events and campaigns to determine attack vectors and retrieve malware payloads. Reverse engineer files suspected or known to belong to identified malware families to determine their command-and-control (C2) infrastructure and targeting. Incorporate analysis results into detailed reporting to include purpose, behavior, C2 server infrastructure, and mitigation techniques related to analyzed malware families, malicious campaigns, and events. Track prevailing malware families, including downloaders, banking Trojans, information stealers, ransomware, and remote access Trojans. Reverse engineer recently discovered malware variants to check potential feature augmentation or configuration structure changes. Improve existing tools that extract known malware family configurations based on reverse engineering results. Research the latest malware detection evasion techniques, such as use of customized packers, customized crypters, fully undetectable (FUD) techniques, host intrusion prevention system (HIPS) bypassing, and anti-virus (AV) software bypassing. Based on research, design and develop generic unpacking methods and tools for use as standalone tools or within automated analysis systems and sandboxes. Provide customer support by responding to requests related to suspicious file analysis that sometimes require malware reverse engineering and determination of contextual information surrounding indicators of compromise; do so by providing detailed analysis reports and mitigation recommendations. Provide customer support by responding to cybersecurity requests, including those for: open-source intelligence (OSINT) research; domain, IP address, or URL analysis; malicious campaign information; and/or event attribution. Provide answers to specific questions, the answers of which clients use for operational mentorship to aid their strategies. Design, develop, and implement Windows kernel modules to support automated malware analysis; such modules include kernel system service filtering modules able to intercept operating system services on 32-bit and 64-bit Windows operating systems without triggering those systems' self-protection mechanisms, and kernel-mode modules able to force designated processes to load specific modules that load decoders designed for extracting malware configurations. Design, develop, and implement generic unpackers that combat widely used malware packing methods to retrieve malicious payloads from packed malware samples automatically. Create detection rules and signatures for detecting malware families, and provide detection or blocking recommendations. Develop decoders to extract malware configurations-including basic C2 settings or secondary dynamic configurations, such as those outlining targeted institutions and web injects-based on reverse engineering results. Provide junior engineers with technical training, including: training on malware analysis; reverse engineering; Windows internals; and development, identification, unpacking, and de-obfuscation of malicious code. Travel occasionally as this position may require doing so to address client needs, improve results, or otherwise support projects. Basic Qualifications Bachelor's Degree in Computer Forensics, Science, Engineering, Information Systems, or another related security field, or comparable experience. Experience with malware analysis, reverse engineering, and development. Ability to write, understand, and/or analyze code in programming and scripting languages, including Assembly x86/x64, C, C++, Python, JavaScript, Java, PHP, and HTML. Basic knowledge of and experience with malware packers, crypters, and obfuscation techniques. Understanding of operating system internals and the Windows API. Experience with debuggers, decompilers, and network traffic analysis tools. Development experience in Assembly, Python, C, or C++. Strong understanding of the intelligence lifecycle and associated analytic methodologies (Cyber Kill Chain, Diamond Model, ATT&CK, etc.). Practical understanding of malware analysis and/or reverse engineering, and the ability to develop malware detection signatures (e.g. YARA). Required Skills Ability to analyze and unpack obfuscated code. Strong written and verbal skills; can communicate complex concepts at a high level while retaining accuracy and highlighting features in a way that improves audience engagement. Strong problem solving and critical thinking capabilities. Desired Skills Two or more years of experience in malware analysis, reverse engineering, and development fields. Deep understanding of operating system internals and the Windows API. Ability to work with a high degree of independence. Ability to collaborate in a team environment to focus on a common goal. Show more Show less Qualifications What's in it for you At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package which includes 25days' vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications: 30/10/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Sep 24, 2022
Full time
Malware Reverse Engineer Location: Remote working - Office based in Reading Salary: Competitive Salary and Benefits Career Level : Specialist, Associate Manager or Manager About Accenture Cyber Threat Intelligence (ACTI) ACTI is a global team that spans 13 countries and 4 continents and speaks more than 30 languages. We are passionate about delivering intelligence analysis, and providing industry-leading analytic insights, cyber context, and critical services our clients need to achieve their business-line and strategic-growth initiatives. We know success is only possible by developing and supporting our most-critical resources: our talented analysts, developers, and supporting team members. We value creativity and entrepreneurship in our team; where possible, we back staff initiatives with opportunities and investments. We enjoy the hunt. We strive to automate and innovate while working with powerful resources and differentiated data. Above all else, we value an egoless approach to guiding our clients as they navigate their businesses through all aspects of the cyber domain. Who You Are You are passionate about cybersecurity and intelligence analysis. You stay abreast of the latest threats, recognize the value of intelligence, and believe it should drive operations. You are a devoted team member who is always willing to lend a hand, mentor a colleague, or increase our global team's awareness by sharing your knowledge and approaches with others. You are productive, easy to work with, and understand that adherence to a good process is key to excellence. Role Description As a Malware Reverse Engineer at ACTI, you will reverse engineer and analyze malware to evaluate sophisticated malicious code to settle malware capabilities and purposes. Analysis includes the use of specialized systems and tools, including dissemblers, debuggers, hex editors, unpackers, virtual machines, and those for network traffic analysis. Key Responsibilities Analyze malicious events and campaigns to determine attack vectors and retrieve malware payloads. Reverse engineer files suspected or known to belong to identified malware families to determine their command-and-control (C2) infrastructure and targeting. Incorporate analysis results into detailed reporting to include purpose, behavior, C2 server infrastructure, and mitigation techniques related to analyzed malware families, malicious campaigns, and events. Track prevailing malware families, including downloaders, banking Trojans, information stealers, ransomware, and remote access Trojans. Reverse engineer recently discovered malware variants to check potential feature augmentation or configuration structure changes. Improve existing tools that extract known malware family configurations based on reverse engineering results. Research the latest malware detection evasion techniques, such as use of customized packers, customized crypters, fully undetectable (FUD) techniques, host intrusion prevention system (HIPS) bypassing, and anti-virus (AV) software bypassing. Based on research, design and develop generic unpacking methods and tools for use as standalone tools or within automated analysis systems and sandboxes. Provide customer support by responding to requests related to suspicious file analysis that sometimes require malware reverse engineering and determination of contextual information surrounding indicators of compromise; do so by providing detailed analysis reports and mitigation recommendations. Provide customer support by responding to cybersecurity requests, including those for: open-source intelligence (OSINT) research; domain, IP address, or URL analysis; malicious campaign information; and/or event attribution. Provide answers to specific questions, the answers of which clients use for operational mentorship to aid their strategies. Design, develop, and implement Windows kernel modules to support automated malware analysis; such modules include kernel system service filtering modules able to intercept operating system services on 32-bit and 64-bit Windows operating systems without triggering those systems' self-protection mechanisms, and kernel-mode modules able to force designated processes to load specific modules that load decoders designed for extracting malware configurations. Design, develop, and implement generic unpackers that combat widely used malware packing methods to retrieve malicious payloads from packed malware samples automatically. Create detection rules and signatures for detecting malware families, and provide detection or blocking recommendations. Develop decoders to extract malware configurations-including basic C2 settings or secondary dynamic configurations, such as those outlining targeted institutions and web injects-based on reverse engineering results. Provide junior engineers with technical training, including: training on malware analysis; reverse engineering; Windows internals; and development, identification, unpacking, and de-obfuscation of malicious code. Travel occasionally as this position may require doing so to address client needs, improve results, or otherwise support projects. Basic Qualifications Bachelor's Degree in Computer Forensics, Science, Engineering, Information Systems, or another related security field, or comparable experience. Experience with malware analysis, reverse engineering, and development. Ability to write, understand, and/or analyze code in programming and scripting languages, including Assembly x86/x64, C, C++, Python, JavaScript, Java, PHP, and HTML. Basic knowledge of and experience with malware packers, crypters, and obfuscation techniques. Understanding of operating system internals and the Windows API. Experience with debuggers, decompilers, and network traffic analysis tools. Development experience in Assembly, Python, C, or C++. Strong understanding of the intelligence lifecycle and associated analytic methodologies (Cyber Kill Chain, Diamond Model, ATT&CK, etc.). Practical understanding of malware analysis and/or reverse engineering, and the ability to develop malware detection signatures (e.g. YARA). Required Skills Ability to analyze and unpack obfuscated code. Strong written and verbal skills; can communicate complex concepts at a high level while retaining accuracy and highlighting features in a way that improves audience engagement. Strong problem solving and critical thinking capabilities. Desired Skills Two or more years of experience in malware analysis, reverse engineering, and development fields. Deep understanding of operating system internals and the Windows API. Ability to work with a high degree of independence. Ability to collaborate in a team environment to focus on a common goal. Show more Show less Qualifications What's in it for you At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package which includes 25days' vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications: 30/10/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.