Your new company Hays are working with a well known school in Bristol city centre who are looking to recruit a permanent IT engineer into the IT services department. The role is full time on site, and paying between £28,000 - £36,000. The school offers a competitive pension, free lunch and the working hours are 8 hours per day, 40 hours a week. Your new role Within the role, you will help ensure the smooth delivery of ICT services to the school. You'll work closely with the IT manager and wider team to lead on issues and maintain the school's server infrastructure and core network. You will act as an escalation point for junior members within the team, resolving and troubleshooting technical issues and when required, escalating critical issues to the IT manager. You will also play a key role in supporting more junior members of the team. You will be involved in supporting critical hardware and software issues and supporting staff and pupils across the school. What you'll need to succeed To succeed you will need to be an experienced IT Technician with a range of experience at the 2nd line level. Ideally, you will have worked in the education sector and within schools previously, but this won't be essential. You will need to have experience with the M365 stack and Azure AD. You will need to have experience troubleshooting iPads, Macs and MDM. Furthermore, you will have exposure working with complex networks and in virtualised environments - VMware. You will need to have good time management skills, be a self-starter with good initiative, and be able to develop good relationships with stakeholders across the school. What you'll get in return In return, you will receive a competitive salary up to £36,000pa, and work for a prestigious school in the local area. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 29, 2024
Full time
Your new company Hays are working with a well known school in Bristol city centre who are looking to recruit a permanent IT engineer into the IT services department. The role is full time on site, and paying between £28,000 - £36,000. The school offers a competitive pension, free lunch and the working hours are 8 hours per day, 40 hours a week. Your new role Within the role, you will help ensure the smooth delivery of ICT services to the school. You'll work closely with the IT manager and wider team to lead on issues and maintain the school's server infrastructure and core network. You will act as an escalation point for junior members within the team, resolving and troubleshooting technical issues and when required, escalating critical issues to the IT manager. You will also play a key role in supporting more junior members of the team. You will be involved in supporting critical hardware and software issues and supporting staff and pupils across the school. What you'll need to succeed To succeed you will need to be an experienced IT Technician with a range of experience at the 2nd line level. Ideally, you will have worked in the education sector and within schools previously, but this won't be essential. You will need to have experience with the M365 stack and Azure AD. You will need to have experience troubleshooting iPads, Macs and MDM. Furthermore, you will have exposure working with complex networks and in virtualised environments - VMware. You will need to have good time management skills, be a self-starter with good initiative, and be able to develop good relationships with stakeholders across the school. What you'll get in return In return, you will receive a competitive salary up to £36,000pa, and work for a prestigious school in the local area. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Mar 29, 2024
Full time
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
You will like Leading IT solutions from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Senior Technical Engineer/Technical Lead job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Senior Technical Engineer/Technical Lead your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Senior Technical Engineer/Technical Lead , you will enjoy a competitive salary £45-55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Senior Technical Engineer/Technical Lead by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
Mar 29, 2024
Full time
You will like Leading IT solutions from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Senior Technical Engineer/Technical Lead job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Senior Technical Engineer/Technical Lead your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Senior Technical Engineer/Technical Lead , you will enjoy a competitive salary £45-55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Senior Technical Engineer/Technical Lead by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
Senior Technical Engineer/Senior Technical Lead £45-55k (negotiable) + pension and flexible benefits (hybrid working from office, client site and home) Now recruiting a Senior Technical Engineer to look after the needs of our clients. As part of a much larger group, we are a vibrant, fast paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from the major global brands such as Microsoft, HP and Cisco. This role is based in modern, stylish offices in Surrey, alongside work from client sites (local) and the opportunity to work from home too. Job Purpose: The Senior Technical Engineer/Technical Lead provides technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. Your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Operational Responsibilities: Reporting to the Technical Director, the Senior Technical Engineer/Senior Technical Lead s responsibilities include (but are not limited to): Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth Experience & Skills: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures Professional Qualifications: Industry standard qualifications are desirable e.g. Microsoft, Cisco PAY, BENEFITS & WORKING HOURS £45-55k, negotiable upon experience; pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based.
Mar 28, 2024
Full time
Senior Technical Engineer/Senior Technical Lead £45-55k (negotiable) + pension and flexible benefits (hybrid working from office, client site and home) Now recruiting a Senior Technical Engineer to look after the needs of our clients. As part of a much larger group, we are a vibrant, fast paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from the major global brands such as Microsoft, HP and Cisco. This role is based in modern, stylish offices in Surrey, alongside work from client sites (local) and the opportunity to work from home too. Job Purpose: The Senior Technical Engineer/Technical Lead provides technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. Your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Operational Responsibilities: Reporting to the Technical Director, the Senior Technical Engineer/Senior Technical Lead s responsibilities include (but are not limited to): Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth Experience & Skills: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures Professional Qualifications: Industry standard qualifications are desirable e.g. Microsoft, Cisco PAY, BENEFITS & WORKING HOURS £45-55k, negotiable upon experience; pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based.
Infrastructure Manager - GBP 65000 Role: Infrastructure Manager Location: Birmingham (Hybrid) Salary: Up to 65k Benefits: Commission on any new business that he brings in AE Pension Scheme with statutory contributions Free Financial review with a qualified IFA Free Wills and estate planning review Staff Discount Scheme Access 20 days plus statutory increasing to 25 days (based on no of years of service) 3 x Salary Death Benefit Flexible working We're currently seeking an IT Infrastructure Manager to join us in a dynamic phase as we modernize our core infrastructure, prioritizing agility, automation, and reliability. A role that is very technically hands on with fantastic opportunity for progression to the Head of IT down the line! Ideal candidates should possess hands-on experience in managing intricate infrastructure projects and coordinating ongoing support activities. Additionally, you'll manage a team of Infrastructure Engineers across multiple sites and remote locations. Your role involves maintaining a strong technical acumen, leading engineers in their daily tasks, and ensuring seamless collaboration with third-party suppliers. Responsibilities include: Supervising the support, provision, and enhancement of group IT infrastructure. Creating project plans for complex technical endeavors and coordinating activities within specified timeframes and budgets. Directing a team of skilled Infrastructure Engineers for project delivery and ongoing support. Managing infrastructure and systems monitoring tools across the organization. Developing relevant KPIs to gauge infrastructure performance, capacity, availability, and quality. Ensuring high service quality and availability for Infrastructure services, and effective handling of support requests. Aligning infrastructure expenditures with budgetary constraints. Technical Requirements: Designing, implementing, and maintaining the company's IT infrastructure. Managing virtualized environments using Hyper-V. Configuring and administering backup solutions, such as VEEAM. Supporting and troubleshooting Office 365 environments. Collaborating with other IT team members to resolve complex technical issues. Monitoring system performance and ensuring uptime and reliability. Conducting regular security assessments and implementing necessary measures to safeguard infrastructure. Providing technical guidance and support to junior team members. If you're adept at balancing delivery demands and assessing priorities while boasting a robust infrastructure background encompassing hardware, virtualization, networking, and cloud services, we want to hear from you! If you think you could be a good fit for the role, either apply directly or send your full CV to Connor com. Infrastructure - Manager - Hyper V - VEEAM - Office 365 - Safeguard - Performance - Design - Implementation. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Infrastructure Manager - GBP 65000 Role: Infrastructure Manager Location: Birmingham (Hybrid) Salary: Up to 65k Benefits: Commission on any new business that he brings in AE Pension Scheme with statutory contributions Free Financial review with a qualified IFA Free Wills and estate planning review Staff Discount Scheme Access 20 days plus statutory increasing to 25 days (based on no of years of service) 3 x Salary Death Benefit Flexible working We're currently seeking an IT Infrastructure Manager to join us in a dynamic phase as we modernize our core infrastructure, prioritizing agility, automation, and reliability. A role that is very technically hands on with fantastic opportunity for progression to the Head of IT down the line! Ideal candidates should possess hands-on experience in managing intricate infrastructure projects and coordinating ongoing support activities. Additionally, you'll manage a team of Infrastructure Engineers across multiple sites and remote locations. Your role involves maintaining a strong technical acumen, leading engineers in their daily tasks, and ensuring seamless collaboration with third-party suppliers. Responsibilities include: Supervising the support, provision, and enhancement of group IT infrastructure. Creating project plans for complex technical endeavors and coordinating activities within specified timeframes and budgets. Directing a team of skilled Infrastructure Engineers for project delivery and ongoing support. Managing infrastructure and systems monitoring tools across the organization. Developing relevant KPIs to gauge infrastructure performance, capacity, availability, and quality. Ensuring high service quality and availability for Infrastructure services, and effective handling of support requests. Aligning infrastructure expenditures with budgetary constraints. Technical Requirements: Designing, implementing, and maintaining the company's IT infrastructure. Managing virtualized environments using Hyper-V. Configuring and administering backup solutions, such as VEEAM. Supporting and troubleshooting Office 365 environments. Collaborating with other IT team members to resolve complex technical issues. Monitoring system performance and ensuring uptime and reliability. Conducting regular security assessments and implementing necessary measures to safeguard infrastructure. Providing technical guidance and support to junior team members. If you're adept at balancing delivery demands and assessing priorities while boasting a robust infrastructure background encompassing hardware, virtualization, networking, and cloud services, we want to hear from you! If you think you could be a good fit for the role, either apply directly or send your full CV to Connor com. Infrastructure - Manager - Hyper V - VEEAM - Office 365 - Safeguard - Performance - Design - Implementation. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
We are seeking a Junior Developer for UK Power Networks in central Ipswich. This will be for 6-6 months but could become long term. JOB PURPOSE: To play a key role in the implementation of UK Power Networks Digital Strategy by transforming the way the business utilises technology and data to sustain and increase business performance. As a Junior Developer your primary focus will be to Support the Technology Specialists to define, build and continuously improve the core systems and data infrastructure of the business. You will be involved in designing solutions for on-premise and cloud-based technologies. You will be a vital part of a dynamic team defining and delivering continuous change into our systems and data architecture driven increasingly by cloud-based solutions. What you deliver will drive the realisation of the Digital Strategy through enabling technology services that allow true business agility, robust systems resilience, and excellent data intelligence. Specifically, you will be maintaining in house business applications and also working on minor bug fixes, including front-end user interface design, server-side code, any business logic, and database integration. This role is vital to enable the delivery of the UK Power Networks digital strategy and being able to set UK Power Networks up to operate within the expectations of the RIIO-ED2 regime. investment. PRINCIPAL ACCOUNTABILITIES: This role will be responsible for the following: Supporting technology change • Take a Supporting role in the customer service agile team, prioritising own workload. • Be primary contact in the customer service agile team, prioritise workload according to agreed attributes including understanding the impact of not delivering. • collaboration with representatives from across the business in the delivery of change for on-premises and cloud-based solutions. • Support waterfall project delivery for certain projects and scope, working with project managers and team members to achieve the required outcomes. Technology solving business challenges. • Showing thought approach in how to rapidly assess and select relevant technology solutions to deliver business needs in a scalable and supportable manner. • Showing deep understanding to keep abreast of technology advances and identifying how and when such capabilities can be tested and utilised to drive digital innovation. • Being passionate about how tech works and getting hands-on to develop cloud-based prototypes to rapidly prove business value and drive learning through action . Driving data change • Ensure your work is done with robustness, scalability and best practices in mind. • Advocating best practices in data governance, ownership and stewardship within the team Ensuring standards and controls • Document customer service technology system strategies, roadmaps and standards and ensuring their alignment and support of UK Power Networks business vision and objectives. • Support the development and adherence to technology principles and guardrails to support the realisation of the enterprise architecture and the corresponding business vision and strategy. Managing Communication • Maintain key stakeholder relationships in the business to continuously understand their biggest challenges and data needs, incorporating these needs into technology design and implementation. NATURE AND SCOPE: UK Power Networks is UK's largest electricity distribution network operator, delivering electricity to approximately 18 million customers, including critical infrastructure and businesses across the country. As we face new opportunities and challenges such as smart meters, electric vehicles and a carbon neutral future, we need to simultaneously transform the way use technology to evolve the service we offer to customers & the platform our teams use to serve them. It is the purpose of this initiative to drive this transformation, by complimenting the digital strategy that will seek to make UK Power Networks a in data driven decision making. You will have the opportunity to have a major impact across the company and change the way technology and data is utilised by employees and customers of UK Power Networks. We are accountable in supporting the business in achieving its vision of becoming an 'employer of choice', 'a respected and trusted corporate citizen' and 'sustainably cost efficient'. SKILLS, QUALIFICATIONS AND EXPERIENCE: Qualifications • Education to degree level is desirable but not essential. Experience • Knowledge or experience in working in Agile Delivery Teams and/or leveraging the Scaled Agile Framework for Enterprises (SAFE) • Experience is required in the creation and maintenance of databases within SQL server. This includes schema normalisation, production of views, stored procedures, triggers and user access control. • Extensive experience with Office 365 and Azure as well as data visualisation tools such as PowerBI • Knowledge of the energy and utilities sector is very much preferred. Technical Skills • Writing clean, concise, commented and exceptional code standards within, but not limited to (C# / JavaScript / VBA/HTML / Razor mark-up/SQL) • Using and deploying Microsoft O365 and Azure cloud services utilising SaaS, PaaS and IaaS models • Designing and delivery of solutions on or integrating with real-time systems • Architecting, designing and delivery of packaged solutions including integration into the wider IT estate. • Designing and implementing cloud-based solutions data engineering solutions, including designing the networking and security arrangements. Using technologies such as Azure Data Lakes, Azure Data Factory, Azure Databricks, Azure SQL Data Warehouse/Synapse Analytics, HDInsight, Azure Analysis Services, NoSQL DBs • Championing an automation data driven mindset and knowledge of any programming/scripting (e.g. PowerShell, Go, Python, Ruby, .NET,) • Regularly using data analytics technology and scripting (e.g. SQL, Python/R, NoSQL, PowerBI, Notebooks, machine learning) • In depth understanding of Windows, Linux and Networking systems. • Working with real-time event ingestion engines such as Azure Event Hubs or Apache Kafka, have developed connectors for a range of different data sources. • Excellent range of communication skills, including being able to translate technical issues into non-technical terms and attain complex details from stakeholders quickly and easily.
Mar 28, 2024
Contractor
We are seeking a Junior Developer for UK Power Networks in central Ipswich. This will be for 6-6 months but could become long term. JOB PURPOSE: To play a key role in the implementation of UK Power Networks Digital Strategy by transforming the way the business utilises technology and data to sustain and increase business performance. As a Junior Developer your primary focus will be to Support the Technology Specialists to define, build and continuously improve the core systems and data infrastructure of the business. You will be involved in designing solutions for on-premise and cloud-based technologies. You will be a vital part of a dynamic team defining and delivering continuous change into our systems and data architecture driven increasingly by cloud-based solutions. What you deliver will drive the realisation of the Digital Strategy through enabling technology services that allow true business agility, robust systems resilience, and excellent data intelligence. Specifically, you will be maintaining in house business applications and also working on minor bug fixes, including front-end user interface design, server-side code, any business logic, and database integration. This role is vital to enable the delivery of the UK Power Networks digital strategy and being able to set UK Power Networks up to operate within the expectations of the RIIO-ED2 regime. investment. PRINCIPAL ACCOUNTABILITIES: This role will be responsible for the following: Supporting technology change • Take a Supporting role in the customer service agile team, prioritising own workload. • Be primary contact in the customer service agile team, prioritise workload according to agreed attributes including understanding the impact of not delivering. • collaboration with representatives from across the business in the delivery of change for on-premises and cloud-based solutions. • Support waterfall project delivery for certain projects and scope, working with project managers and team members to achieve the required outcomes. Technology solving business challenges. • Showing thought approach in how to rapidly assess and select relevant technology solutions to deliver business needs in a scalable and supportable manner. • Showing deep understanding to keep abreast of technology advances and identifying how and when such capabilities can be tested and utilised to drive digital innovation. • Being passionate about how tech works and getting hands-on to develop cloud-based prototypes to rapidly prove business value and drive learning through action . Driving data change • Ensure your work is done with robustness, scalability and best practices in mind. • Advocating best practices in data governance, ownership and stewardship within the team Ensuring standards and controls • Document customer service technology system strategies, roadmaps and standards and ensuring their alignment and support of UK Power Networks business vision and objectives. • Support the development and adherence to technology principles and guardrails to support the realisation of the enterprise architecture and the corresponding business vision and strategy. Managing Communication • Maintain key stakeholder relationships in the business to continuously understand their biggest challenges and data needs, incorporating these needs into technology design and implementation. NATURE AND SCOPE: UK Power Networks is UK's largest electricity distribution network operator, delivering electricity to approximately 18 million customers, including critical infrastructure and businesses across the country. As we face new opportunities and challenges such as smart meters, electric vehicles and a carbon neutral future, we need to simultaneously transform the way use technology to evolve the service we offer to customers & the platform our teams use to serve them. It is the purpose of this initiative to drive this transformation, by complimenting the digital strategy that will seek to make UK Power Networks a in data driven decision making. You will have the opportunity to have a major impact across the company and change the way technology and data is utilised by employees and customers of UK Power Networks. We are accountable in supporting the business in achieving its vision of becoming an 'employer of choice', 'a respected and trusted corporate citizen' and 'sustainably cost efficient'. SKILLS, QUALIFICATIONS AND EXPERIENCE: Qualifications • Education to degree level is desirable but not essential. Experience • Knowledge or experience in working in Agile Delivery Teams and/or leveraging the Scaled Agile Framework for Enterprises (SAFE) • Experience is required in the creation and maintenance of databases within SQL server. This includes schema normalisation, production of views, stored procedures, triggers and user access control. • Extensive experience with Office 365 and Azure as well as data visualisation tools such as PowerBI • Knowledge of the energy and utilities sector is very much preferred. Technical Skills • Writing clean, concise, commented and exceptional code standards within, but not limited to (C# / JavaScript / VBA/HTML / Razor mark-up/SQL) • Using and deploying Microsoft O365 and Azure cloud services utilising SaaS, PaaS and IaaS models • Designing and delivery of solutions on or integrating with real-time systems • Architecting, designing and delivery of packaged solutions including integration into the wider IT estate. • Designing and implementing cloud-based solutions data engineering solutions, including designing the networking and security arrangements. Using technologies such as Azure Data Lakes, Azure Data Factory, Azure Databricks, Azure SQL Data Warehouse/Synapse Analytics, HDInsight, Azure Analysis Services, NoSQL DBs • Championing an automation data driven mindset and knowledge of any programming/scripting (e.g. PowerShell, Go, Python, Ruby, .NET,) • Regularly using data analytics technology and scripting (e.g. SQL, Python/R, NoSQL, PowerBI, Notebooks, machine learning) • In depth understanding of Windows, Linux and Networking systems. • Working with real-time event ingestion engines such as Azure Event Hubs or Apache Kafka, have developed connectors for a range of different data sources. • Excellent range of communication skills, including being able to translate technical issues into non-technical terms and attain complex details from stakeholders quickly and easily.
About Sparta Global Embark on a transformative career journey with Sparta Global, where diversity, innovation, and passion for technology converge. We welcome individuals from all backgrounds, offering not just jobs, but dynamic careers in the tech industry. You'll work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public and private sectors. Our commitment to designing impactful careers and coaching future leaders is evident in our over 10 prestigious awards in Learning & Development and Equality, Diversity & Inclusion. As a Top 20 Employer for Social Mobility and a proud B-Corp certified organisation, we're not just advancing careers; we're fostering a more diverse, equitable, and inclusive tech landscape. Join us in shaping the future of technology - where your growth is our mission, and your success, our pride. Apply now to be part of our award-winning team at Sparta Global.? About this role Automation Testing is at the core of defining, developing and testing products for businesses and their customers. Development is a playground where you can create what's needed when you need it. You will play a vital role working within a cross functional team, participating in the development of software with a primary focus being on the testability and performance of software applications. You'll be able to set up full frameworks to perform thousands of tests in a heartbeat on multiple application platforms such as mobile, desktop and web. This feeds into every level of test whether it's unit level, functional, performance and regression. Automation is a major component of agile teams who work diligently to deliver value in short time frames, the execution of scripts and their application in the DevOps pipeline can mean delivery of functional code in unprecedented timeframes. We're not expecting you to have the proficiencies right away - that's where our award-winning Academy comes in. We are the experts in building skills and confidence in a fun and supportive environment that will not only challenge you but also develop your specialist capabilities ready to work on our clients' projects. What we're looking for. To be successful for this role you will demonstrate a level of ability in C#, Java or similar. You will be passionate about technology and eager to learn programme development to an advanced level. We're seeking candidates who can exemplify our values: Empathy and Diversity: Integrity, respect, and a commitment to inclusivity. Drive: A goal-oriented mindset with pride in exceeding targets. Collaboration: A team-focused approach, fostering positive relationships. Innovation: Curiosity, creativity, and openness to diverse ideas. Flexibility: Adaptability and composure in the face of change.? As a national organisation with clients across the UK, we require flexibility and a willingness to relocate post-remote training. Deployment locations vary and cannot be guaranteed. We encourage applications from diverse backgrounds and experience levels. Eligibility to work in the UK by the start of employment is mandatory.? Why you should apply:? Our environment is designed to nurture your talents and skills, your hard work and progress are not just appreciated - they're tangibly rewarded. We conduct performance-based reviews every six months, offering you the chance to increase your earning potential twice a year. This regular appraisal system is our way of ensuring that your efforts and achievements are consistently recognised and rewarded.? We also provide: 20 days annual leave + bank holidays. An extra day off for your birthday. Pension. Discounted gym membership. Eye care. Death in service cover. Cycle to work scheme. Season ticket loan. Employee assistance program. Yearly budget for personal development. Access to alumni and community networks. Opportunities to be brand ambassadors. Being employed by Sparta Global is an investment in your future that pays dividends along the way. We give you breadth of experience and skills, along with increasing opportunities to develop further and earn more. No two career paths look the same at Sparta. Our Recruitment Process:? Begin your journey via our supportive recruitment process. Apply online and our team will promptly review your application, contacting successful candidates within 48 hours to initiate the next steps. If you pass our initial screening, candidates will proceed to online assessments which vary depending on the opportunity you are applying for. The final stage is a competency interview, here you'll have the opportunity to impress us with your ability to communicate effectively and exhibit behavioural competencies through relevant examples. We're looking for candidates who can demonstrate a collaborative spirit and a growth mindset. Your dedicated Talent Team member will be with you every step of the way to support and answer any questions you have. You can also visit our YouTube channel to gain valuable insights and expert advice on virtual interviews, strategies to manage nerves, and tips on nonverbal communication. We look forward to receiving your application - good luck!
Mar 28, 2024
Full time
About Sparta Global Embark on a transformative career journey with Sparta Global, where diversity, innovation, and passion for technology converge. We welcome individuals from all backgrounds, offering not just jobs, but dynamic careers in the tech industry. You'll work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public and private sectors. Our commitment to designing impactful careers and coaching future leaders is evident in our over 10 prestigious awards in Learning & Development and Equality, Diversity & Inclusion. As a Top 20 Employer for Social Mobility and a proud B-Corp certified organisation, we're not just advancing careers; we're fostering a more diverse, equitable, and inclusive tech landscape. Join us in shaping the future of technology - where your growth is our mission, and your success, our pride. Apply now to be part of our award-winning team at Sparta Global.? About this role Automation Testing is at the core of defining, developing and testing products for businesses and their customers. Development is a playground where you can create what's needed when you need it. You will play a vital role working within a cross functional team, participating in the development of software with a primary focus being on the testability and performance of software applications. You'll be able to set up full frameworks to perform thousands of tests in a heartbeat on multiple application platforms such as mobile, desktop and web. This feeds into every level of test whether it's unit level, functional, performance and regression. Automation is a major component of agile teams who work diligently to deliver value in short time frames, the execution of scripts and their application in the DevOps pipeline can mean delivery of functional code in unprecedented timeframes. We're not expecting you to have the proficiencies right away - that's where our award-winning Academy comes in. We are the experts in building skills and confidence in a fun and supportive environment that will not only challenge you but also develop your specialist capabilities ready to work on our clients' projects. What we're looking for. To be successful for this role you will demonstrate a level of ability in C#, Java or similar. You will be passionate about technology and eager to learn programme development to an advanced level. We're seeking candidates who can exemplify our values: Empathy and Diversity: Integrity, respect, and a commitment to inclusivity. Drive: A goal-oriented mindset with pride in exceeding targets. Collaboration: A team-focused approach, fostering positive relationships. Innovation: Curiosity, creativity, and openness to diverse ideas. Flexibility: Adaptability and composure in the face of change.? As a national organisation with clients across the UK, we require flexibility and a willingness to relocate post-remote training. Deployment locations vary and cannot be guaranteed. We encourage applications from diverse backgrounds and experience levels. Eligibility to work in the UK by the start of employment is mandatory.? Why you should apply:? Our environment is designed to nurture your talents and skills, your hard work and progress are not just appreciated - they're tangibly rewarded. We conduct performance-based reviews every six months, offering you the chance to increase your earning potential twice a year. This regular appraisal system is our way of ensuring that your efforts and achievements are consistently recognised and rewarded.? We also provide: 20 days annual leave + bank holidays. An extra day off for your birthday. Pension. Discounted gym membership. Eye care. Death in service cover. Cycle to work scheme. Season ticket loan. Employee assistance program. Yearly budget for personal development. Access to alumni and community networks. Opportunities to be brand ambassadors. Being employed by Sparta Global is an investment in your future that pays dividends along the way. We give you breadth of experience and skills, along with increasing opportunities to develop further and earn more. No two career paths look the same at Sparta. Our Recruitment Process:? Begin your journey via our supportive recruitment process. Apply online and our team will promptly review your application, contacting successful candidates within 48 hours to initiate the next steps. If you pass our initial screening, candidates will proceed to online assessments which vary depending on the opportunity you are applying for. The final stage is a competency interview, here you'll have the opportunity to impress us with your ability to communicate effectively and exhibit behavioural competencies through relevant examples. We're looking for candidates who can demonstrate a collaborative spirit and a growth mindset. Your dedicated Talent Team member will be with you every step of the way to support and answer any questions you have. You can also visit our YouTube channel to gain valuable insights and expert advice on virtual interviews, strategies to manage nerves, and tips on nonverbal communication. We look forward to receiving your application - good luck!
You will like Cloud Engineering from Camberley, Surrey HQ with hybrid , for vibrant, fast paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Cloud Engineer (Cloud Design & Implementation Engineer) job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Cloud Engineer (Cloud Design & Implementation Engineer), your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Cloud Engineer, you will enjoy a competitive salary £50K-£60K, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Cloud Engineer, by pushing the button on this job posting (recommended), or by sending CV in confidence to (url removed) UK_MS
Mar 27, 2024
Full time
You will like Cloud Engineering from Camberley, Surrey HQ with hybrid , for vibrant, fast paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Cloud Engineer (Cloud Design & Implementation Engineer) job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Cloud Engineer (Cloud Design & Implementation Engineer), your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Cloud Engineer, you will enjoy a competitive salary £50K-£60K, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Cloud Engineer, by pushing the button on this job posting (recommended), or by sending CV in confidence to (url removed) UK_MS
Junior Network Support Engineer - Alton, Hampshire WFH - you will be required onsite in Alton every other Friday, rest of the time is remote. Amazing progression and training opportunities - become certified in major vendor products and rapidly accelerate a career in computer networks/network security A leading networking client of ours is seeking a Junior Network Engineer to join them on a permanent basis based in Alton, Hampshire. Our client is a serious player within the computer networking / cyber security industry and is seeking likeminded people to be a part of their journey. Due to internal promotions, they are seeking ambitious and motivated individuals to join their technical team to support their prestigious vendor products, predominately within networks and network security. You will be an integral part of the team from day one and quickly become a core part of their technical support function. Not only will you be provided with an abundance of training and support, you will be offered the opportunity to rapidly progress within the business. Key responsibilities include: - Responding to telephone/email problems from clients - Act as the first point of contact for all technical queries - Resolve issues when appropriate and escalate when required - Collaborate with technical team to ensure issues are followed up and resolved according to SLAs. - Input and manage documentation via the CRM system - Manage Return Merchandise Authorisation replacements to achieve SLAs - Work a 24/7 shift rota (please note most of the hours are standard 9am - 5:30pm) Requirements: - A degree in an IT related field would be advantageous however not mandatory - Any networking certifications (CCNA, N+) will be highly favoured - Some experience working in a service desk environment - Possess a positive, can do attitude - Strong communication skills - A desire to excel a career in computer networks In return, they are offering an exceptionally competitive package along with fantastic training and certifications. They have an onsite training centre which will allow you to become certified in their vendor products and add an abundance of certifications to your skill set. This training will allow you to rapidly progress within technical support, pre-sales, professional services and many other technical avenues. They have numerous other benefits including 24 days holiday (increasing year by year), a birthday day off, health cash plan scheme, rewards for achievements and numerous social events and team lunches. They also hold annual international 'kick off' weekends which welcome all employees. £25,000 starting basic plus 10% company bonus, pay increase after 6 months followed by additional increases/performance bonuses. It will primarily be office hours; however, shift work is a mandatory part within this role.
Mar 27, 2024
Full time
Junior Network Support Engineer - Alton, Hampshire WFH - you will be required onsite in Alton every other Friday, rest of the time is remote. Amazing progression and training opportunities - become certified in major vendor products and rapidly accelerate a career in computer networks/network security A leading networking client of ours is seeking a Junior Network Engineer to join them on a permanent basis based in Alton, Hampshire. Our client is a serious player within the computer networking / cyber security industry and is seeking likeminded people to be a part of their journey. Due to internal promotions, they are seeking ambitious and motivated individuals to join their technical team to support their prestigious vendor products, predominately within networks and network security. You will be an integral part of the team from day one and quickly become a core part of their technical support function. Not only will you be provided with an abundance of training and support, you will be offered the opportunity to rapidly progress within the business. Key responsibilities include: - Responding to telephone/email problems from clients - Act as the first point of contact for all technical queries - Resolve issues when appropriate and escalate when required - Collaborate with technical team to ensure issues are followed up and resolved according to SLAs. - Input and manage documentation via the CRM system - Manage Return Merchandise Authorisation replacements to achieve SLAs - Work a 24/7 shift rota (please note most of the hours are standard 9am - 5:30pm) Requirements: - A degree in an IT related field would be advantageous however not mandatory - Any networking certifications (CCNA, N+) will be highly favoured - Some experience working in a service desk environment - Possess a positive, can do attitude - Strong communication skills - A desire to excel a career in computer networks In return, they are offering an exceptionally competitive package along with fantastic training and certifications. They have an onsite training centre which will allow you to become certified in their vendor products and add an abundance of certifications to your skill set. This training will allow you to rapidly progress within technical support, pre-sales, professional services and many other technical avenues. They have numerous other benefits including 24 days holiday (increasing year by year), a birthday day off, health cash plan scheme, rewards for achievements and numerous social events and team lunches. They also hold annual international 'kick off' weekends which welcome all employees. £25,000 starting basic plus 10% company bonus, pay increase after 6 months followed by additional increases/performance bonuses. It will primarily be office hours; however, shift work is a mandatory part within this role.
Junior Network Support Engineer - Alton, Hampshire WFH - you will be required onsite in Alton every other Friday, rest of the time is remote. Amazing progression and training opportunities - become certified in major vendor products and rapidly accelerate a career in computer networks/network security A leading networking client of ours is seeking a Junior Network Engineer to join them on a permanent basis based in Alton, Hampshire. Our client is a serious player within the computer networking / cyber security industry and is seeking likeminded people to be a part of their journey. Due to internal promotions, they are seeking ambitious and motivated individuals to join their technical team to support their prestigious vendor products, predominately within networks and network security. You will be an integral part of the team from day one and quickly become a core part of their technical support function. Not only will you be provided with an abundance of training and support, you will be offered the opportunity to rapidly progress within the business. Key responsibilities include: - Responding to telephone/email problems from clients - Act as the first point of contact for all technical queries - Resolve issues when appropriate and escalate when required - Collaborate with technical team to ensure issues are followed up and resolved according to SLAs. - Input and manage documentation via the CRM system - Manage Return Merchandise Authorisation replacements to achieve SLAs - Work a 24/7 shift rota (please note most of the hours are standard 9am - 5:30pm) Requirements: - A degree in an IT related field would be advantageous however not mandatory - Any networking certifications (CCNA, N+) will be highly favoured - Some experience working in a service desk environment - Possess a positive, can do attitude - Strong communication skills - A desire to excel a career in computer networks In return, they are offering an exceptionally competitive package along with fantastic training and certifications. They have an onsite training centre which will allow you to become certified in their vendor products and add an abundance of certifications to your skill set. This training will allow you to rapidly progress within technical support, pre-sales, professional services and many other technical avenues. They have numerous other benefits including 24 days holiday (increasing year by year), a birthday day off, health cash plan scheme, rewards for achievements and numerous social events and team lunches. They also hold annual international 'kick off' weekends which welcome all employees. 25,000 starting basic plus 10% company bonus, pay increase after 6 months followed by additional increases/performance bonuses. It will primarily be office hours; however, shift work is a mandatory part within this role.
Mar 27, 2024
Full time
Junior Network Support Engineer - Alton, Hampshire WFH - you will be required onsite in Alton every other Friday, rest of the time is remote. Amazing progression and training opportunities - become certified in major vendor products and rapidly accelerate a career in computer networks/network security A leading networking client of ours is seeking a Junior Network Engineer to join them on a permanent basis based in Alton, Hampshire. Our client is a serious player within the computer networking / cyber security industry and is seeking likeminded people to be a part of their journey. Due to internal promotions, they are seeking ambitious and motivated individuals to join their technical team to support their prestigious vendor products, predominately within networks and network security. You will be an integral part of the team from day one and quickly become a core part of their technical support function. Not only will you be provided with an abundance of training and support, you will be offered the opportunity to rapidly progress within the business. Key responsibilities include: - Responding to telephone/email problems from clients - Act as the first point of contact for all technical queries - Resolve issues when appropriate and escalate when required - Collaborate with technical team to ensure issues are followed up and resolved according to SLAs. - Input and manage documentation via the CRM system - Manage Return Merchandise Authorisation replacements to achieve SLAs - Work a 24/7 shift rota (please note most of the hours are standard 9am - 5:30pm) Requirements: - A degree in an IT related field would be advantageous however not mandatory - Any networking certifications (CCNA, N+) will be highly favoured - Some experience working in a service desk environment - Possess a positive, can do attitude - Strong communication skills - A desire to excel a career in computer networks In return, they are offering an exceptionally competitive package along with fantastic training and certifications. They have an onsite training centre which will allow you to become certified in their vendor products and add an abundance of certifications to your skill set. This training will allow you to rapidly progress within technical support, pre-sales, professional services and many other technical avenues. They have numerous other benefits including 24 days holiday (increasing year by year), a birthday day off, health cash plan scheme, rewards for achievements and numerous social events and team lunches. They also hold annual international 'kick off' weekends which welcome all employees. 25,000 starting basic plus 10% company bonus, pay increase after 6 months followed by additional increases/performance bonuses. It will primarily be office hours; however, shift work is a mandatory part within this role.
You will like Cloud Engineering from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Cloud Engineer (Cloud Design & Migration Engineer) job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Cloud Engineer (Cloud Design & Migration Engineer) your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Cloud Engineer, you will enjoy a competitive salary £50K-£55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Cloud Engineer by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
Mar 26, 2024
Full time
You will like Cloud Engineering from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Cloud Engineer (Cloud Design & Migration Engineer) job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Cloud Engineer (Cloud Design & Migration Engineer) your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Cloud Engineer, you will enjoy a competitive salary £50K-£55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Cloud Engineer by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
You will like Cloud Engineering from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Cloud Engineer (Cloud Design & Migration Engineer) job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Cloud Engineer (Cloud Design & Migration Engineer) your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Cloud Engineer, you will enjoy a competitive salary £50K-£55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Cloud Engineer by pushing the button on this job posting (recommended), or by sending CV in confidence to (url removed) UK_MS
Mar 26, 2024
Full time
You will like Cloud Engineering from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Cloud Engineer (Cloud Design & Migration Engineer) job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Cloud Engineer (Cloud Design & Migration Engineer) your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Cloud Engineer, you will enjoy a competitive salary £50K-£55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Cloud Engineer by pushing the button on this job posting (recommended), or by sending CV in confidence to (url removed) UK_MS
Who we are Boba Commodities are a successful, rapidly growing commodities trading firm with the wider purpose of investing into a better future for us all. Our vision To invest our trading profits into community enhancing businesses across the globe that share our values. Our mission Through our trading strategies, maximise the opportunity in the commodities and other markets to help us realise our vision. We believe Social value and long-term profit are inextricably linked. We carry this philosophy through to the role we play in the commodities markets. As part of this belief, we have ensured we are a carbon negative company, meaning we seek to double offset our carbon footprint, backdated from our inception as a company. Where we are in our journey From being founded in 2013, we have grown significantly over the past 10 years. We are now looking to scale our technology infrastructure and levels of automation of our trading processes. To add to the Engineering team, we are looking for a future orientated hands-on Senior Software Engineer who has a passion for engineering, strong attention to detail and excellent communication to help support us and make our vision a reality. Our values We believe in 80/20, the pursuit of non-perfectionism: We ensure we are always focused on the most impactful drivers and results and its value over time. We move fast and get things done. Adapt & Evolve: We are agile and growth oriented. We won't get everything right first time, but we are open-minded to learning from mistakes and failures. We adapt and evolve whenever needed. Best Ideas Rise To The Top: We champion the best ideas, not our own ideas. We ensure we listen to other ideas, regardless of the source and embrace cognitive diversity and creating a psychologically safe environment where every voice is heard. Care Personally: We care about each other at a personal level as well as ourselves. The more we understand each other, the more effective we will be. These core values are intrinsic in our culture and in everything we do. What are you going to do? As part of the Engineering team you will be delivering the technology vision and contributing to a high performing, 'well-oiled' Engineering team. Specific examples of your responsibilities are: Work closely with the Trading and Finance teams to shape and make the technology vision a reality and be a force multiplier for our Engineering objectives and strategy. Contributing to the development process through writing & reviewing code, designing and implementing solutions, innovating, resolving technical challenges and solving business problems with technology solutions. Build high value technology solutions for trading teams and automation of manual processes through technology. Own and develop highly effective software development/SDLC processes and practices to reduce lead time to delivery and increase technical excellence. Mentor and coach junior members of Engineering team in both technical skills and competencies for high performance and innovation. Work with the Trading team to continuously improve internal trading tech products, models, reports and visualisations. Hold self and team accountable for meeting or exceeding the technology objectives. Sets the pace and cadence to optimise effectiveness and output. Solve complex problems in a logical and pragmatic way. Identifies ways to effectively measure the health of the Engineering function in line with business goals, and drives ways to improve those measures. Why diversity and inclusion is highly important to us An inclusive and diverse workplace means we highly value differences in race, gender, nationality, culture, sexual orientation, physical ability, cognition, age and background as these differences bring new or different ways of thinking about our work. Therefore, creating a workplace culture that advances belonging and psychological safety brings a mutual respect and acceptance of others and fuels our values of caring personally, adapting and evolving and the best ideas rising to the top. We need someone who must have the following Experience developing software in SQL and Python, and ideally Javascript & VBA Strong skills/experience in: Coding in Python & SQL Working with Relational Databases Various AWS services, including but not limited to EC2, Lambda, Aurora, S3 Working with containerization technologies e.g., Amazon Elastic Container Service (ECS) together with AWS Fargate and orchestration tools e.g., Kubernetes Current data paradigms e.g. stream processing (using Apache Kafka/Kinesis and Apache Flink), real-time architectures to enable downstream use-cases such as alerting and reporting Knowledge of AWS security best practices, Identity and access management (IAM), encryption, and network security configurations to ensure a secure cloud environment. AWS networking concepts, including VPCs, subnets, security groups, NAT gateways, VPNs, and direct connect to design and implement scalable and fault-tolerant network architectures Managing data engineering pipelines through Apache Airflow Maintenance and optimisation of CI/CD pipelines and other automation processes in AWS Code Pipeline Knowledge and experience with Git (branching strategies and repo management) Monitoring tools like AWS CloudWatch to proactively identify issues and troubleshoot system performance Infrastructure as Code tools such as Terraform to automate and manage infrastructure deployments AWS backup and disaster recovery solutions, such as AWS Backup and Amazon S3 versioning, to ensure data protection and business continuity Best practices like Behaviour Driven Development (BDD), Test Driven Development (TDD) and Continuous Performance Testing using open-source toolsets. Building custom dashboards using React framework, Angular, Node.js, HTML, CSS and JavaScript Have a passion for building pragmatic technology solutions that focus on delivering the most value over time. Have a deep understanding of working methods such as Agile, Kanban, Scrum, DevOps and CI/CD tools and best practices and successful experience in embedding them in teams. You will thrive in the role if you have the following Strong self-management such as self-awareness, adaptability, positivity, self-motivation, holding yourself and team to high standards. Positive reaction to failure, calm and comfortable in chaos and under pressure while retaining importantly strong ethical standards. Personal commitment to excellence; to self-development, personal growth, expanding your comfort zone; strong attention to detail, ability and hunger to learn quickly; all of which is balanced with a strong sense of pragmatism. Strong logical reasoning/critical thinking with an ability to make decisions, take a methodical approach, identify patterns to form conclusions and solve problems and ability to hold conflicting views in parallel. Excellent written and verbal communication skills, with an ability to liaise with co-workers at all levels of the business. Specifically skilled at presenting complex information in concise and clear ways, applying the appropriate sense of urgency when required. Strong team orientation, working collaboratively with high levels of self-motivation and caring personally for the team and co-workers. Holds self accountable for their work, ensuring it is completed accurately and on time; communicates delivery timelines for work clearly to stakeholders. Understands the difference between urgent and important, and the situational differences in approach to delivery or problem solving. Effective active listener. Holds space for other's ideas, avoids listening purely to respond; listens without ego getting in the way. Excellent organisational and time keeping skills. Strong working knowledge of Microsoft Excel. Able to clearly establish priorities but remain adaptable in a constantly changing environment. It would be even better, but not essential, if you have one or more of Programming experience in C# Have strong hands-on experience in designing and building low-latency trading or comparable infrastructures and related operational/trading processes. Have hands-on experience in building rules based automation or machine learning technology solutions for trading e.g. automation of trading strategies or other intellectual property. Experience in designing and implementing RESTful APIs for accessing AWS Aurora to source data for the analytics Experience of Microsoft Power Bl /Tableau or other data visualization program to create effective dashboards and reports Personal Fit Our values run deep. You can come from any background, but championing our culture is critical. We're looking for a team member who: Shares our vision and embodies the Boba culture as a role model. Is looking for an organisation that puts its purpose at the heart of what it does. Is hungry to help build the company - a proactive and enthusiastic force to improve our capabilities. Loves coding and loves putting technology to use in a pragmatic way. Has their finger on the pulse of latest information, ideas, and practices . click apply for full job details
Mar 26, 2024
Full time
Who we are Boba Commodities are a successful, rapidly growing commodities trading firm with the wider purpose of investing into a better future for us all. Our vision To invest our trading profits into community enhancing businesses across the globe that share our values. Our mission Through our trading strategies, maximise the opportunity in the commodities and other markets to help us realise our vision. We believe Social value and long-term profit are inextricably linked. We carry this philosophy through to the role we play in the commodities markets. As part of this belief, we have ensured we are a carbon negative company, meaning we seek to double offset our carbon footprint, backdated from our inception as a company. Where we are in our journey From being founded in 2013, we have grown significantly over the past 10 years. We are now looking to scale our technology infrastructure and levels of automation of our trading processes. To add to the Engineering team, we are looking for a future orientated hands-on Senior Software Engineer who has a passion for engineering, strong attention to detail and excellent communication to help support us and make our vision a reality. Our values We believe in 80/20, the pursuit of non-perfectionism: We ensure we are always focused on the most impactful drivers and results and its value over time. We move fast and get things done. Adapt & Evolve: We are agile and growth oriented. We won't get everything right first time, but we are open-minded to learning from mistakes and failures. We adapt and evolve whenever needed. Best Ideas Rise To The Top: We champion the best ideas, not our own ideas. We ensure we listen to other ideas, regardless of the source and embrace cognitive diversity and creating a psychologically safe environment where every voice is heard. Care Personally: We care about each other at a personal level as well as ourselves. The more we understand each other, the more effective we will be. These core values are intrinsic in our culture and in everything we do. What are you going to do? As part of the Engineering team you will be delivering the technology vision and contributing to a high performing, 'well-oiled' Engineering team. Specific examples of your responsibilities are: Work closely with the Trading and Finance teams to shape and make the technology vision a reality and be a force multiplier for our Engineering objectives and strategy. Contributing to the development process through writing & reviewing code, designing and implementing solutions, innovating, resolving technical challenges and solving business problems with technology solutions. Build high value technology solutions for trading teams and automation of manual processes through technology. Own and develop highly effective software development/SDLC processes and practices to reduce lead time to delivery and increase technical excellence. Mentor and coach junior members of Engineering team in both technical skills and competencies for high performance and innovation. Work with the Trading team to continuously improve internal trading tech products, models, reports and visualisations. Hold self and team accountable for meeting or exceeding the technology objectives. Sets the pace and cadence to optimise effectiveness and output. Solve complex problems in a logical and pragmatic way. Identifies ways to effectively measure the health of the Engineering function in line with business goals, and drives ways to improve those measures. Why diversity and inclusion is highly important to us An inclusive and diverse workplace means we highly value differences in race, gender, nationality, culture, sexual orientation, physical ability, cognition, age and background as these differences bring new or different ways of thinking about our work. Therefore, creating a workplace culture that advances belonging and psychological safety brings a mutual respect and acceptance of others and fuels our values of caring personally, adapting and evolving and the best ideas rising to the top. We need someone who must have the following Experience developing software in SQL and Python, and ideally Javascript & VBA Strong skills/experience in: Coding in Python & SQL Working with Relational Databases Various AWS services, including but not limited to EC2, Lambda, Aurora, S3 Working with containerization technologies e.g., Amazon Elastic Container Service (ECS) together with AWS Fargate and orchestration tools e.g., Kubernetes Current data paradigms e.g. stream processing (using Apache Kafka/Kinesis and Apache Flink), real-time architectures to enable downstream use-cases such as alerting and reporting Knowledge of AWS security best practices, Identity and access management (IAM), encryption, and network security configurations to ensure a secure cloud environment. AWS networking concepts, including VPCs, subnets, security groups, NAT gateways, VPNs, and direct connect to design and implement scalable and fault-tolerant network architectures Managing data engineering pipelines through Apache Airflow Maintenance and optimisation of CI/CD pipelines and other automation processes in AWS Code Pipeline Knowledge and experience with Git (branching strategies and repo management) Monitoring tools like AWS CloudWatch to proactively identify issues and troubleshoot system performance Infrastructure as Code tools such as Terraform to automate and manage infrastructure deployments AWS backup and disaster recovery solutions, such as AWS Backup and Amazon S3 versioning, to ensure data protection and business continuity Best practices like Behaviour Driven Development (BDD), Test Driven Development (TDD) and Continuous Performance Testing using open-source toolsets. Building custom dashboards using React framework, Angular, Node.js, HTML, CSS and JavaScript Have a passion for building pragmatic technology solutions that focus on delivering the most value over time. Have a deep understanding of working methods such as Agile, Kanban, Scrum, DevOps and CI/CD tools and best practices and successful experience in embedding them in teams. You will thrive in the role if you have the following Strong self-management such as self-awareness, adaptability, positivity, self-motivation, holding yourself and team to high standards. Positive reaction to failure, calm and comfortable in chaos and under pressure while retaining importantly strong ethical standards. Personal commitment to excellence; to self-development, personal growth, expanding your comfort zone; strong attention to detail, ability and hunger to learn quickly; all of which is balanced with a strong sense of pragmatism. Strong logical reasoning/critical thinking with an ability to make decisions, take a methodical approach, identify patterns to form conclusions and solve problems and ability to hold conflicting views in parallel. Excellent written and verbal communication skills, with an ability to liaise with co-workers at all levels of the business. Specifically skilled at presenting complex information in concise and clear ways, applying the appropriate sense of urgency when required. Strong team orientation, working collaboratively with high levels of self-motivation and caring personally for the team and co-workers. Holds self accountable for their work, ensuring it is completed accurately and on time; communicates delivery timelines for work clearly to stakeholders. Understands the difference between urgent and important, and the situational differences in approach to delivery or problem solving. Effective active listener. Holds space for other's ideas, avoids listening purely to respond; listens without ego getting in the way. Excellent organisational and time keeping skills. Strong working knowledge of Microsoft Excel. Able to clearly establish priorities but remain adaptable in a constantly changing environment. It would be even better, but not essential, if you have one or more of Programming experience in C# Have strong hands-on experience in designing and building low-latency trading or comparable infrastructures and related operational/trading processes. Have hands-on experience in building rules based automation or machine learning technology solutions for trading e.g. automation of trading strategies or other intellectual property. Experience in designing and implementing RESTful APIs for accessing AWS Aurora to source data for the analytics Experience of Microsoft Power Bl /Tableau or other data visualization program to create effective dashboards and reports Personal Fit Our values run deep. You can come from any background, but championing our culture is critical. We're looking for a team member who: Shares our vision and embodies the Boba culture as a role model. Is looking for an organisation that puts its purpose at the heart of what it does. Is hungry to help build the company - a proactive and enthusiastic force to improve our capabilities. Loves coding and loves putting technology to use in a pragmatic way. Has their finger on the pulse of latest information, ideas, and practices . click apply for full job details
Senior Technical Engineer/Senior Technical Lead £45-55k (negotiable) + pension and flexible benefits (hybrid working from office, client site and home) Now recruiting a Senior Technical Engineer to look after the needs of our clients. As part of a much larger group, we are a vibrant, fast paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from the major global brands such as Microsoft, HP and Cisco. This role is based in modern, stylish offices in Surrey, alongside work from client sites (local) and the opportunity to work from home too. Job Purpose: The Senior Technical Engineer/Technical Lead provides technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. Your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Operational Responsibilities: Reporting to the Technical Director, the Senior Technical Engineer/Senior Technical Lead's responsibilities include (but are not limited to): Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth Experience & Skills : Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures Professional Qualifications: Industry standard qualifications are desirable e.g. Microsoft, Cisco PAY, BENEFITS & WORKING HOURS £45-55k, negotiable upon experience; pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based.
Mar 25, 2024
Full time
Senior Technical Engineer/Senior Technical Lead £45-55k (negotiable) + pension and flexible benefits (hybrid working from office, client site and home) Now recruiting a Senior Technical Engineer to look after the needs of our clients. As part of a much larger group, we are a vibrant, fast paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from the major global brands such as Microsoft, HP and Cisco. This role is based in modern, stylish offices in Surrey, alongside work from client sites (local) and the opportunity to work from home too. Job Purpose: The Senior Technical Engineer/Technical Lead provides technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. Your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Operational Responsibilities: Reporting to the Technical Director, the Senior Technical Engineer/Senior Technical Lead's responsibilities include (but are not limited to): Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth Experience & Skills : Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures Professional Qualifications: Industry standard qualifications are desirable e.g. Microsoft, Cisco PAY, BENEFITS & WORKING HOURS £45-55k, negotiable upon experience; pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based.
Role: Network Manager Location: Ealing 40k - 42k Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Our client is a leading Education ICT solutions provider. The cumulative expertise of our long-established team spans more than seventy-five years' worth of experience in providing consultancy, infrastructure services, network development and upgrades, and managed support services to educational establishments throughout the UK. By providing over 700,000 hours of support to over 270,000 users per year, is an established market leader in the technology support sector. looking for a Network Manager based on a client site to provide the core management function of the managed service. Key Tasks ICT Support Service on-site Ensure a consistent ICT support service is delivered to the school/centre. Establish and maintain high quality learning facilities and assist in planning their future development. Provide overall responsibility for ICT service in the school/centre as Network Manager. Including: advanced troubleshooting, ensuring a consistent service level, identifying potential network issues and escalating unresolved problems. Advanced maintenance of specialist equipment, specialist repairs/modifications upgrades, software/hardware enhancements within own capabilities. Arrange for other repairs/modifications to be carried out by others. Prioritise staff work loads, mentor, advise and train junior staff on appropriate working practices & procedures. Advise senior staff on areas of potential ICT growth/problems. Demonstrate and highlight issues arising from the safe and effective use of specialist equipment/materials. Provide detailed specialist advice and guidance as required to School/Centre on ICT requirements. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Monitor stock levels within an agreed budget, cataloguing resources and undertaking audits as required. Advise school on future purchasing requirements. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. Analyse the support logs to produce detailed management reports and help plan future support service developments. Provide second level of in-school support for more complex requests. Set support priorities given staff availability and wider ICT service demands. Advise leadership team on areas of concern Technical Expertise Perform advanced diagnosis procedures on hardware, peripherals and applications. Give appropriate advise on compatibility of hardware and OS. Give appropriate level of advise on compatibility of applications with existing systems, based on user requirements Working with the Senior Engineer to design and implement network infrastructure to meet the school's requirements. 2nd Line Management active network components including switches, routers and firewall. Maintain Internet filtering systems. Manage remote access to the school's intranet. Processes Tailor processes to the specific school. Report on the effectiveness and impact of the processes. Design, implement procedures on receiving and testing ICT equipment. Design and implement procedures on asset disposal. Maintain and regularly review whole-school system contingency plans. Design and implement the school's backup and virus protection policies. Implement appropriate security systems to protect hardware, data and confidential information. Report on and monitor progress against agreed service levels (both internal and external). Have an overall view of the capabilities of the school's ICT service and contribute to continuous improvement to meet future needs. Assist in planning for major developments of ICT services. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Mar 25, 2024
Full time
Role: Network Manager Location: Ealing 40k - 42k Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Our client is a leading Education ICT solutions provider. The cumulative expertise of our long-established team spans more than seventy-five years' worth of experience in providing consultancy, infrastructure services, network development and upgrades, and managed support services to educational establishments throughout the UK. By providing over 700,000 hours of support to over 270,000 users per year, is an established market leader in the technology support sector. looking for a Network Manager based on a client site to provide the core management function of the managed service. Key Tasks ICT Support Service on-site Ensure a consistent ICT support service is delivered to the school/centre. Establish and maintain high quality learning facilities and assist in planning their future development. Provide overall responsibility for ICT service in the school/centre as Network Manager. Including: advanced troubleshooting, ensuring a consistent service level, identifying potential network issues and escalating unresolved problems. Advanced maintenance of specialist equipment, specialist repairs/modifications upgrades, software/hardware enhancements within own capabilities. Arrange for other repairs/modifications to be carried out by others. Prioritise staff work loads, mentor, advise and train junior staff on appropriate working practices & procedures. Advise senior staff on areas of potential ICT growth/problems. Demonstrate and highlight issues arising from the safe and effective use of specialist equipment/materials. Provide detailed specialist advice and guidance as required to School/Centre on ICT requirements. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Monitor stock levels within an agreed budget, cataloguing resources and undertaking audits as required. Advise school on future purchasing requirements. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. Analyse the support logs to produce detailed management reports and help plan future support service developments. Provide second level of in-school support for more complex requests. Set support priorities given staff availability and wider ICT service demands. Advise leadership team on areas of concern Technical Expertise Perform advanced diagnosis procedures on hardware, peripherals and applications. Give appropriate advise on compatibility of hardware and OS. Give appropriate level of advise on compatibility of applications with existing systems, based on user requirements Working with the Senior Engineer to design and implement network infrastructure to meet the school's requirements. 2nd Line Management active network components including switches, routers and firewall. Maintain Internet filtering systems. Manage remote access to the school's intranet. Processes Tailor processes to the specific school. Report on the effectiveness and impact of the processes. Design, implement procedures on receiving and testing ICT equipment. Design and implement procedures on asset disposal. Maintain and regularly review whole-school system contingency plans. Design and implement the school's backup and virus protection policies. Implement appropriate security systems to protect hardware, data and confidential information. Report on and monitor progress against agreed service levels (both internal and external). Have an overall view of the capabilities of the school's ICT service and contribute to continuous improvement to meet future needs. Assist in planning for major developments of ICT services. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Hybrid Working - office attendance at our Nottingham office required. 3rd Line Support Engineer Linux Server Hosting CWCS Managed Hosting is a rapidly growing IT company based in Nottingham. We have thousands of customers in the UK and overseas using our shared web hosting, dedicated servers, colocation and cloud hosting services. We have an excellent reputation and deliver great customer service, high quality technical support and enterprise-grade hosting products. Due to our continued growth we are looking to add to our excellent 3rd Line Team. The role includes some on-call responsibilities, which are shared across other members of the team. As part of CWCS you will help to deliver service to meet our customer s expectation, and in line with SLAs, ensuring that quality is delivered at every opportunity. You must have a passion for technical issues, a keen eye for detail, and patience to investigate an issue and deliver a resolution in a timely fashion. Our Trustpilot reviews are indicative of our results so far, service means everything to our customers and our purpose is to always offer a level of service that goes above and beyond. General Responsibilities The 3rd Line team are critical in delivering services to our customers, being responsible for the management of key accounts, maintaining security best practice, supporting our 2nd line team, and working with the Sales departments on proposals. You will take on different functions within the team, split across three areas: Escalations Help deliver resolutions to tickets that have been escalated from our 2nd line team, and dealing with high priority customers directly. Maintenance Carrying out server maintenance on customer s operating systems and hardware. Proactive maintenance is critical to managing customer s perceptions of our support. Research and Development/Training Research new technologies and processes that help to automate our systems and deliver a consistent level of service. You will also be expected to continually train so that your knowledge helps the business deliver on its goals. Summary These functions have many components within them, a small example of these are: Server provisioning, custom scripts, and migrations, ensuring they are completed on time and on budget. Monitor the network and resolve issues appropriately. Oversee the regular auditing and patching of core and customer systems. Perform routine audits of systems and software. Build relationships with key managed customers. Train junior members of the technical operations centre. Develop knowledgebase documentation. Research, develop and implement new products and services. The successful candidate will be able to demonstrate a commitment to quality and information systems standards and a strong technical aptitude and ability to research and resolve complex issues. You will be self-motivated and keen to work as part of a team. Benefits We offer an excellent salary for this level of position. Training budget of £2,000 per year to help you develop the skills that drive the growth of the business. Experience You should have a good knowledge of internet technologies, specifically those used to deliver website hosting. You should also be able to understand the interaction between hardware and software. Confidence of working with networks, and being able to diagnose faults is also crucial. Other areas of knowledge that would be required: Experience of VMware (vSphere, vSAN) system administration and maintenance. Linux server (RHEL and Debian flavours) administration. Windows server (Apply online only administration. Virtualisation and virtual machine management. Familiarity with open source tools. Networking concept. Diagnostic skills, and lateral thinking. Basic database administration including MySQL (MariaDB) and MSSQL. Ability to learn new technologies. A Linux or Microsoft certification would be advantageous. Evidenced right to work in the UK is a pre-requisite for this role. This role would be of particular interest to someone with a qualification in a VMware looking to advance their career, and with a keen desire to improve their knowledge on a diverse amount of technologies. Working Hours 37.5 hours per week including an on-call requirement
Mar 25, 2024
Full time
Hybrid Working - office attendance at our Nottingham office required. 3rd Line Support Engineer Linux Server Hosting CWCS Managed Hosting is a rapidly growing IT company based in Nottingham. We have thousands of customers in the UK and overseas using our shared web hosting, dedicated servers, colocation and cloud hosting services. We have an excellent reputation and deliver great customer service, high quality technical support and enterprise-grade hosting products. Due to our continued growth we are looking to add to our excellent 3rd Line Team. The role includes some on-call responsibilities, which are shared across other members of the team. As part of CWCS you will help to deliver service to meet our customer s expectation, and in line with SLAs, ensuring that quality is delivered at every opportunity. You must have a passion for technical issues, a keen eye for detail, and patience to investigate an issue and deliver a resolution in a timely fashion. Our Trustpilot reviews are indicative of our results so far, service means everything to our customers and our purpose is to always offer a level of service that goes above and beyond. General Responsibilities The 3rd Line team are critical in delivering services to our customers, being responsible for the management of key accounts, maintaining security best practice, supporting our 2nd line team, and working with the Sales departments on proposals. You will take on different functions within the team, split across three areas: Escalations Help deliver resolutions to tickets that have been escalated from our 2nd line team, and dealing with high priority customers directly. Maintenance Carrying out server maintenance on customer s operating systems and hardware. Proactive maintenance is critical to managing customer s perceptions of our support. Research and Development/Training Research new technologies and processes that help to automate our systems and deliver a consistent level of service. You will also be expected to continually train so that your knowledge helps the business deliver on its goals. Summary These functions have many components within them, a small example of these are: Server provisioning, custom scripts, and migrations, ensuring they are completed on time and on budget. Monitor the network and resolve issues appropriately. Oversee the regular auditing and patching of core and customer systems. Perform routine audits of systems and software. Build relationships with key managed customers. Train junior members of the technical operations centre. Develop knowledgebase documentation. Research, develop and implement new products and services. The successful candidate will be able to demonstrate a commitment to quality and information systems standards and a strong technical aptitude and ability to research and resolve complex issues. You will be self-motivated and keen to work as part of a team. Benefits We offer an excellent salary for this level of position. Training budget of £2,000 per year to help you develop the skills that drive the growth of the business. Experience You should have a good knowledge of internet technologies, specifically those used to deliver website hosting. You should also be able to understand the interaction between hardware and software. Confidence of working with networks, and being able to diagnose faults is also crucial. Other areas of knowledge that would be required: Experience of VMware (vSphere, vSAN) system administration and maintenance. Linux server (RHEL and Debian flavours) administration. Windows server (Apply online only administration. Virtualisation and virtual machine management. Familiarity with open source tools. Networking concept. Diagnostic skills, and lateral thinking. Basic database administration including MySQL (MariaDB) and MSSQL. Ability to learn new technologies. A Linux or Microsoft certification would be advantageous. Evidenced right to work in the UK is a pre-requisite for this role. This role would be of particular interest to someone with a qualification in a VMware looking to advance their career, and with a keen desire to improve their knowledge on a diverse amount of technologies. Working Hours 37.5 hours per week including an on-call requirement
Role: Network Manager Location: Ealing £40k - £42k Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Our client is a leading Education ICT solutions provider. The cumulative expertise of our long-established team spans more than seventy-five years' worth of experience in providing consultancy, infrastructure services, network development and upgrades, and managed support services to educational establishments throughout the UK. By providing over 700,000 hours of support to over 270,000 users per year, is an established market leader in the technology support sector. looking for a Network Manager based on a client site to provide the core management function of the managed service. Key Tasks ICT Support Service on-site Ensure a consistent ICT support service is delivered to the school/centre. Establish and maintain high quality learning facilities and assist in planning their future development. Provide overall responsibility for ICT service in the school/centre as Network Manager. Including: advanced troubleshooting, ensuring a consistent service level, identifying potential network issues and escalating unresolved problems. Advanced maintenance of specialist equipment, specialist repairs/modifications upgrades, software/hardware enhancements within own capabilities. Arrange for other repairs/modifications to be carried out by others. Prioritise staff work loads, mentor, advise and train junior staff on appropriate working practices & procedures. Advise senior staff on areas of potential ICT growth/problems. Demonstrate and highlight issues arising from the safe and effective use of specialist equipment/materials. Provide detailed specialist advice and guidance as required to School/Centre on ICT requirements. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Monitor stock levels within an agreed budget, cataloguing resources and undertaking audits as required. Advise school on future purchasing requirements. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. Analyse the support logs to produce detailed management reports and help plan future support service developments. Provide second level of in-school support for more complex requests. Set support priorities given staff availability and wider ICT service demands. Advise leadership team on areas of concern Technical Expertise Perform advanced diagnosis procedures on hardware, peripherals and applications. Give appropriate advise on compatibility of hardware and OS. Give appropriate level of advise on compatibility of applications with existing systems, based on user requirements Working with the Senior Engineer to design and implement network infrastructure to meet the school's requirements. 2nd Line Management active network components including switches, routers and firewall. Maintain Internet filtering systems. Manage remote access to the school's intranet. Processes Tailor processes to the specific school. Report on the effectiveness and impact of the processes. Design, implement procedures on receiving and testing ICT equipment. Design and implement procedures on asset disposal. Maintain and regularly review whole-school system contingency plans. Design and implement the school's backup and virus protection policies. Implement appropriate security systems to protect hardware, data and confidential information. Report on and monitor progress against agreed service levels (both internal and external). Have an overall view of the capabilities of the school's ICT service and contribute to continuous improvement to meet future needs. Assist in planning for major developments of ICT services. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Mar 25, 2024
Full time
Role: Network Manager Location: Ealing £40k - £42k Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Our client is a leading Education ICT solutions provider. The cumulative expertise of our long-established team spans more than seventy-five years' worth of experience in providing consultancy, infrastructure services, network development and upgrades, and managed support services to educational establishments throughout the UK. By providing over 700,000 hours of support to over 270,000 users per year, is an established market leader in the technology support sector. looking for a Network Manager based on a client site to provide the core management function of the managed service. Key Tasks ICT Support Service on-site Ensure a consistent ICT support service is delivered to the school/centre. Establish and maintain high quality learning facilities and assist in planning their future development. Provide overall responsibility for ICT service in the school/centre as Network Manager. Including: advanced troubleshooting, ensuring a consistent service level, identifying potential network issues and escalating unresolved problems. Advanced maintenance of specialist equipment, specialist repairs/modifications upgrades, software/hardware enhancements within own capabilities. Arrange for other repairs/modifications to be carried out by others. Prioritise staff work loads, mentor, advise and train junior staff on appropriate working practices & procedures. Advise senior staff on areas of potential ICT growth/problems. Demonstrate and highlight issues arising from the safe and effective use of specialist equipment/materials. Provide detailed specialist advice and guidance as required to School/Centre on ICT requirements. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Monitor stock levels within an agreed budget, cataloguing resources and undertaking audits as required. Advise school on future purchasing requirements. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. Analyse the support logs to produce detailed management reports and help plan future support service developments. Provide second level of in-school support for more complex requests. Set support priorities given staff availability and wider ICT service demands. Advise leadership team on areas of concern Technical Expertise Perform advanced diagnosis procedures on hardware, peripherals and applications. Give appropriate advise on compatibility of hardware and OS. Give appropriate level of advise on compatibility of applications with existing systems, based on user requirements Working with the Senior Engineer to design and implement network infrastructure to meet the school's requirements. 2nd Line Management active network components including switches, routers and firewall. Maintain Internet filtering systems. Manage remote access to the school's intranet. Processes Tailor processes to the specific school. Report on the effectiveness and impact of the processes. Design, implement procedures on receiving and testing ICT equipment. Design and implement procedures on asset disposal. Maintain and regularly review whole-school system contingency plans. Design and implement the school's backup and virus protection policies. Implement appropriate security systems to protect hardware, data and confidential information. Report on and monitor progress against agreed service levels (both internal and external). Have an overall view of the capabilities of the school's ICT service and contribute to continuous improvement to meet future needs. Assist in planning for major developments of ICT services. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
About the role; As a Service Desk Consultant (Azure) you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role where you will be expected to attend the office a few times per week for regular team collaboration time. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 50 Best Large Companies' and one of the 'Top 15 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: Full UK, clean driving licence An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Proven experience of 2nd line Azure tenant support. Examples to include EntraID changes, conditional access changes, AVD desktop policy changes, publishing new apps in Autopilot etc. Confident and capable of managing small Azure projects from project kick-off to closure. Such as MFA configuration, conditional access policies, Intune device enrolment etc. Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos, Microsoft Defender. Knowledge on storage (SAN, NAS etc) Microsoft Associate level certifications. Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric Vehicle Salary Sacrifice Scheme Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
Mar 22, 2024
Full time
About the role; As a Service Desk Consultant (Azure) you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role where you will be expected to attend the office a few times per week for regular team collaboration time. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 50 Best Large Companies' and one of the 'Top 15 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: Full UK, clean driving licence An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Proven experience of 2nd line Azure tenant support. Examples to include EntraID changes, conditional access changes, AVD desktop policy changes, publishing new apps in Autopilot etc. Confident and capable of managing small Azure projects from project kick-off to closure. Such as MFA configuration, conditional access policies, Intune device enrolment etc. Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos, Microsoft Defender. Knowledge on storage (SAN, NAS etc) Microsoft Associate level certifications. Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric Vehicle Salary Sacrifice Scheme Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
About the role; As a Service Desk Consultant (Azure) you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role where you will be expected to attend the office a few times per week for regular team collaboration time. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 50 Best Large Companies' and one of the 'Top 15 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: Full UK, clean driving licence An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Proven experience of 2nd line Azure tenant support. Examples to include EntraID changes, conditional access changes, AVD desktop policy changes, publishing new apps in Autopilot etc. Confident and capable of managing small Azure projects from project kick-off to closure. Such as MFA configuration, conditional access policies, Intune device enrolment etc. Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos, Microsoft Defender. Knowledge on storage (SAN, NAS etc) Microsoft Associate level certifications. Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric Vehicle Salary Sacrifice Scheme Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
Mar 22, 2024
Full time
About the role; As a Service Desk Consultant (Azure) you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role where you will be expected to attend the office a few times per week for regular team collaboration time. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 50 Best Large Companies' and one of the 'Top 15 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: Full UK, clean driving licence An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Proven experience of 2nd line Azure tenant support. Examples to include EntraID changes, conditional access changes, AVD desktop policy changes, publishing new apps in Autopilot etc. Confident and capable of managing small Azure projects from project kick-off to closure. Such as MFA configuration, conditional access policies, Intune device enrolment etc. Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos, Microsoft Defender. Knowledge on storage (SAN, NAS etc) Microsoft Associate level certifications. Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric Vehicle Salary Sacrifice Scheme Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
About Sparta Global Embark on a transformative career journey with Sparta Global, where diversity, innovation, and passion for technology converge. We welcome individuals from all backgrounds, offering not just jobs, but dynamic careers in the tech industry. You'll work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public and private sectors. Our commitment to designing impactful careers and coaching future leaders is evident in our over 10 prestigious awards in Learning & Development and Equality, Diversity & Inclusion. As a Top 20 Employer for Social Mobility and a proud B-Corp certified organisation, we're not just advancing careers; we're fostering a more diverse, equitable, and inclusive tech landscape. Join us in shaping the future of technology - where your growth is our mission, and your success, our pride. Apply now to be part of our award-winning team at Sparta Global.? About this role Automation Testing is at the core of defining, developing and testing products for businesses and their customers. Development is a playground where you can create what's needed when you need it. You will play a vital role working within a cross functional team, participating in the development of software with a primary focus being on the testability and performance of software applications. You'll be able to set up full frameworks to perform thousands of tests in a heartbeat on multiple application platforms such as mobile, desktop and web. This feeds into every level of test whether it's unit level, functional, performance and regression. Automation is a major component of agile teams who work diligently to deliver value in short time frames, the execution of scripts and their application in the DevOps pipeline can mean delivery of functional code in unprecedented timeframes. We're not expecting you to have the proficiencies right away - that's where our award-winning Academy comes in. We are the experts in building skills and confidence in a fun and supportive environment that will not only challenge you but also develop your specialist capabilities ready to work on our clients' projects. What we're looking for. To be successful for this role you will demonstrate a level of ability in C#, Java or similar. You will be passionate about technology and eager to learn programme development to an advanced level. We're seeking candidates who can exemplify our values: Empathy and Diversity: Integrity, respect, and a commitment to inclusivity. Drive: A goal-oriented mindset with pride in exceeding targets. Collaboration: A team-focused approach, fostering positive relationships. Innovation: Curiosity, creativity, and openness to diverse ideas. Flexibility: Adaptability and composure in the face of change.? As a national organisation with clients across the UK, we require flexibility and a willingness to relocate post-remote training. Deployment locations vary and cannot be guaranteed. We encourage applications from diverse backgrounds and experience levels. Eligibility to work in the UK by the start of employment is mandatory.? Why you should apply:? Our environment is designed to nurture your talents and skills, your hard work and progress are not just appreciated - they're tangibly rewarded. We conduct performance-based reviews every six months, offering you the chance to increase your earning potential twice a year. This regular appraisal system is our way of ensuring that your efforts and achievements are consistently recognised and rewarded.? We also provide: 20 days annual leave + bank holidays. An extra day off for your birthday. Pension. Discounted gym membership. Eye care. Death in service cover. Cycle to work scheme. Season ticket loan. Employee assistance program. Yearly budget for personal development. Access to alumni and community networks. Opportunities to be brand ambassadors. Being employed by Sparta Global is an investment in your future that pays dividends along the way. We give you breadth of experience and skills, along with increasing opportunities to develop further and earn more. No two career paths look the same at Sparta. Our Recruitment Process:? Begin your journey via our supportive recruitment process. Apply online and our team will promptly review your application, contacting successful candidates within 48 hours to initiate the next steps. If you pass our initial screening, candidates will proceed to online assessments which vary depending on the opportunity you are applying for. The final stage is a competency interview, here you'll have the opportunity to impress us with your ability to communicate effectively and exhibit behavioural competencies through relevant examples. We're looking for candidates who can demonstrate a collaborative spirit and a growth mindset. Your dedicated Talent Team member will be with you every step of the way to support and answer any questions you have. You can also visit our YouTube channel to gain valuable insights and expert advice on virtual interviews, strategies to manage nerves, and tips on nonverbal communication. We look forward to receiving your application - good luck!
Mar 22, 2024
Full time
About Sparta Global Embark on a transformative career journey with Sparta Global, where diversity, innovation, and passion for technology converge. We welcome individuals from all backgrounds, offering not just jobs, but dynamic careers in the tech industry. You'll work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public and private sectors. Our commitment to designing impactful careers and coaching future leaders is evident in our over 10 prestigious awards in Learning & Development and Equality, Diversity & Inclusion. As a Top 20 Employer for Social Mobility and a proud B-Corp certified organisation, we're not just advancing careers; we're fostering a more diverse, equitable, and inclusive tech landscape. Join us in shaping the future of technology - where your growth is our mission, and your success, our pride. Apply now to be part of our award-winning team at Sparta Global.? About this role Automation Testing is at the core of defining, developing and testing products for businesses and their customers. Development is a playground where you can create what's needed when you need it. You will play a vital role working within a cross functional team, participating in the development of software with a primary focus being on the testability and performance of software applications. You'll be able to set up full frameworks to perform thousands of tests in a heartbeat on multiple application platforms such as mobile, desktop and web. This feeds into every level of test whether it's unit level, functional, performance and regression. Automation is a major component of agile teams who work diligently to deliver value in short time frames, the execution of scripts and their application in the DevOps pipeline can mean delivery of functional code in unprecedented timeframes. We're not expecting you to have the proficiencies right away - that's where our award-winning Academy comes in. We are the experts in building skills and confidence in a fun and supportive environment that will not only challenge you but also develop your specialist capabilities ready to work on our clients' projects. What we're looking for. To be successful for this role you will demonstrate a level of ability in C#, Java or similar. You will be passionate about technology and eager to learn programme development to an advanced level. We're seeking candidates who can exemplify our values: Empathy and Diversity: Integrity, respect, and a commitment to inclusivity. Drive: A goal-oriented mindset with pride in exceeding targets. Collaboration: A team-focused approach, fostering positive relationships. Innovation: Curiosity, creativity, and openness to diverse ideas. Flexibility: Adaptability and composure in the face of change.? As a national organisation with clients across the UK, we require flexibility and a willingness to relocate post-remote training. Deployment locations vary and cannot be guaranteed. We encourage applications from diverse backgrounds and experience levels. Eligibility to work in the UK by the start of employment is mandatory.? Why you should apply:? Our environment is designed to nurture your talents and skills, your hard work and progress are not just appreciated - they're tangibly rewarded. We conduct performance-based reviews every six months, offering you the chance to increase your earning potential twice a year. This regular appraisal system is our way of ensuring that your efforts and achievements are consistently recognised and rewarded.? We also provide: 20 days annual leave + bank holidays. An extra day off for your birthday. Pension. Discounted gym membership. Eye care. Death in service cover. Cycle to work scheme. Season ticket loan. Employee assistance program. Yearly budget for personal development. Access to alumni and community networks. Opportunities to be brand ambassadors. Being employed by Sparta Global is an investment in your future that pays dividends along the way. We give you breadth of experience and skills, along with increasing opportunities to develop further and earn more. No two career paths look the same at Sparta. Our Recruitment Process:? Begin your journey via our supportive recruitment process. Apply online and our team will promptly review your application, contacting successful candidates within 48 hours to initiate the next steps. If you pass our initial screening, candidates will proceed to online assessments which vary depending on the opportunity you are applying for. The final stage is a competency interview, here you'll have the opportunity to impress us with your ability to communicate effectively and exhibit behavioural competencies through relevant examples. We're looking for candidates who can demonstrate a collaborative spirit and a growth mindset. Your dedicated Talent Team member will be with you every step of the way to support and answer any questions you have. You can also visit our YouTube channel to gain valuable insights and expert advice on virtual interviews, strategies to manage nerves, and tips on nonverbal communication. We look forward to receiving your application - good luck!