End Date Thursday 18 April 2024 Salary Range £0 - £0 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary LOCATION(S): Edinburgh, Glasgow, Leeds, Halifax, Chester, Birmingham, Bristol or Cardiff WORKING PATTERN: Our work style is hybrid, which involves spending two days per week, or 40% of our time at one of our Risk Hubs. About this opportunity We re on an exciting journey and there couldn t be a better time to join us. We re putting in place a fresh operating model for non-financial risk management across the Group, empowering our people to take end-to-end accountability for managing the risks that they face! This means we re changing how we do risk management, creating a team of second line risk specialists, to provide support aligned to our first line risk owners and control owners to deliver great customer outcomes! We re looking for a Head of Internal & External Supplier Risk. Our external partnerships are essential to supporting the Group s transformation. It's crucial that we understand the risks faced from our end to end supply chain as well as understanding those within the Group. In line with our purpose, our supply chain must be equally as focussed on delivering good consumer outcomes and maintaining operational resilience. You ll lead and develop a talented team and support robust risk management in alignment with the Group s Enterprise Risk Management Framework. You ll provide thought leadership, insight and oversight on behalf of the CRO in relation to internal and external service provision, including the end to end supply chain and lead the approach to implement risk policies, appetite, and control objectives that enable the delivery of customer, regulatory and business strategic outcomes. Job Description Key accountabilities: Define risk taxonomy definitions for Supplier risk, as well as risk appetite scope, minimum standards, and principles, e.g. continuous monitoring and reporting of risk appetite metrics and associated key risk indicators. Act as one of the Group s Operational Risk leads and represent the organisation, building strong relationships with external partners, in particular regulators and other governing bodies. Own design and implementation of Supplier Risk policies and appetite, including tolerances and thresholds. Lead and facilitate the understanding and adherence throughout the organisation, including ongoing management and continuous monitoring. Responsible for the oversight and challenge of each Business Unit supplier risk profile, and plays a role in challenging and ensuring appropriate, proportional, and accurate reporting to governance committees. Leads continuous review and enhancement of risk policies & appetite through the identification & assessment of emerging & growing risks, ensure policies and appetite reflect new opportunities or threats. Design, embed, manage, and report on the Group s Supplier Risk model that provides the structure for how Supplier risks aggregate together and a single LBG Supplier risk position is formed, including providing thematic periodic updates to risk committees on framework design and operation, and performance of Business Units and Control Functions. Interprets new Supplier risk regulation accurately and adeptly. Forethinking the direction of travel and anticipating the impact of the proposed changes on the Group. Develops effective, ongoing data-led Operational Risk control objectives to meet the needs or risk and control owners, control specialist teams, Audit and external regulators. Supports control owners and specialists to implement control measures that are designed to achieve the control objectives and regularly monitors and validates outcomes. Interprets new operational risk regulation and emerging technology opportunities and threats accurately and adeptly. What you ll need: Evidence of being a strong technical expert in Internal and External Supplier Risk, with specific expertise of relevant regulation (e.g. SS2/21, SYSC 8, EBA outsourcing guidelines, DORA). Understands best in class approaches to operational risk globally and recognised internally and externally as a subject matter authority and capable of influencing regulatory policy Externally recognised ability to deliver third party risk management strategy for complex Financial Services organisations and transform policies and frameworks to deliver this vision. Able to demonstrate depth to confidently provide credible advice and oversight to support the business and the mandate of the SMF 4. Considered a deep subject matter authority internally and externally with a strong depth of understanding of the latest Operational Risk frameworks and technology being used across financial and non-financial services to enable them to lead a specialist risk centre of excellence. Demonstrates expert knowledge of relevant laws, regulation, industry standards and established industry leading practices in technical field. Experience of developing and owning group-level policy and setting risk-appetite, with expertise in continuous monitoring and reporting on group exposure. Evidence of demonstrating good and timely decision making that keeps the organisation moving forward and skilfully balances difficult trade-offs with the ability to understand business strategy and opportunity risks. Excellent leadership skills with evidence of coaching to go faster by demonstrating commitment to create an environment that builds teams with skills aligned to our Group Strategy and Purpose creating new and better ways for the organisation to change at pace. And any experience of these would be really useful: Excellent communication skills and the ability to influence at senior levels. Inclusive working style that ensures everyone can be themselves in a safe environment. Record of delivering results and an awareness of the importance of documentary evidence for key decisions. Recognised internally and externally as a subject matter authority and capable of influencing regulatory policy. Has examples to show how you have used your technical knowledge to ensure the business understands its obligations and demonstrate successful oversight and challenge to ensure adherence to Operational Risk Appetite, including, the ability to identify emerging risks, propose risk mitigating actions that are risk outcome focused, practical and commercially viable. About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that s interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Apr 18, 2024
Full time
End Date Thursday 18 April 2024 Salary Range £0 - £0 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary LOCATION(S): Edinburgh, Glasgow, Leeds, Halifax, Chester, Birmingham, Bristol or Cardiff WORKING PATTERN: Our work style is hybrid, which involves spending two days per week, or 40% of our time at one of our Risk Hubs. About this opportunity We re on an exciting journey and there couldn t be a better time to join us. We re putting in place a fresh operating model for non-financial risk management across the Group, empowering our people to take end-to-end accountability for managing the risks that they face! This means we re changing how we do risk management, creating a team of second line risk specialists, to provide support aligned to our first line risk owners and control owners to deliver great customer outcomes! We re looking for a Head of Internal & External Supplier Risk. Our external partnerships are essential to supporting the Group s transformation. It's crucial that we understand the risks faced from our end to end supply chain as well as understanding those within the Group. In line with our purpose, our supply chain must be equally as focussed on delivering good consumer outcomes and maintaining operational resilience. You ll lead and develop a talented team and support robust risk management in alignment with the Group s Enterprise Risk Management Framework. You ll provide thought leadership, insight and oversight on behalf of the CRO in relation to internal and external service provision, including the end to end supply chain and lead the approach to implement risk policies, appetite, and control objectives that enable the delivery of customer, regulatory and business strategic outcomes. Job Description Key accountabilities: Define risk taxonomy definitions for Supplier risk, as well as risk appetite scope, minimum standards, and principles, e.g. continuous monitoring and reporting of risk appetite metrics and associated key risk indicators. Act as one of the Group s Operational Risk leads and represent the organisation, building strong relationships with external partners, in particular regulators and other governing bodies. Own design and implementation of Supplier Risk policies and appetite, including tolerances and thresholds. Lead and facilitate the understanding and adherence throughout the organisation, including ongoing management and continuous monitoring. Responsible for the oversight and challenge of each Business Unit supplier risk profile, and plays a role in challenging and ensuring appropriate, proportional, and accurate reporting to governance committees. Leads continuous review and enhancement of risk policies & appetite through the identification & assessment of emerging & growing risks, ensure policies and appetite reflect new opportunities or threats. Design, embed, manage, and report on the Group s Supplier Risk model that provides the structure for how Supplier risks aggregate together and a single LBG Supplier risk position is formed, including providing thematic periodic updates to risk committees on framework design and operation, and performance of Business Units and Control Functions. Interprets new Supplier risk regulation accurately and adeptly. Forethinking the direction of travel and anticipating the impact of the proposed changes on the Group. Develops effective, ongoing data-led Operational Risk control objectives to meet the needs or risk and control owners, control specialist teams, Audit and external regulators. Supports control owners and specialists to implement control measures that are designed to achieve the control objectives and regularly monitors and validates outcomes. Interprets new operational risk regulation and emerging technology opportunities and threats accurately and adeptly. What you ll need: Evidence of being a strong technical expert in Internal and External Supplier Risk, with specific expertise of relevant regulation (e.g. SS2/21, SYSC 8, EBA outsourcing guidelines, DORA). Understands best in class approaches to operational risk globally and recognised internally and externally as a subject matter authority and capable of influencing regulatory policy Externally recognised ability to deliver third party risk management strategy for complex Financial Services organisations and transform policies and frameworks to deliver this vision. Able to demonstrate depth to confidently provide credible advice and oversight to support the business and the mandate of the SMF 4. Considered a deep subject matter authority internally and externally with a strong depth of understanding of the latest Operational Risk frameworks and technology being used across financial and non-financial services to enable them to lead a specialist risk centre of excellence. Demonstrates expert knowledge of relevant laws, regulation, industry standards and established industry leading practices in technical field. Experience of developing and owning group-level policy and setting risk-appetite, with expertise in continuous monitoring and reporting on group exposure. Evidence of demonstrating good and timely decision making that keeps the organisation moving forward and skilfully balances difficult trade-offs with the ability to understand business strategy and opportunity risks. Excellent leadership skills with evidence of coaching to go faster by demonstrating commitment to create an environment that builds teams with skills aligned to our Group Strategy and Purpose creating new and better ways for the organisation to change at pace. And any experience of these would be really useful: Excellent communication skills and the ability to influence at senior levels. Inclusive working style that ensures everyone can be themselves in a safe environment. Record of delivering results and an awareness of the importance of documentary evidence for key decisions. Recognised internally and externally as a subject matter authority and capable of influencing regulatory policy. Has examples to show how you have used your technical knowledge to ensure the business understands its obligations and demonstrate successful oversight and challenge to ensure adherence to Operational Risk Appetite, including, the ability to identify emerging risks, propose risk mitigating actions that are risk outcome focused, practical and commercially viable. About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that s interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Job Title Commercial Associate/Senior Associate Closing Date 23-Sep-2022 Department Commercial Job Location Reading Role Lawyers Description "They are consistently impressive and very helpful." - Chambers & Partners We are looking for an Associate/Senior Associate to join our highly regarded Commercial team in the Thames Valley, focusing on high value commercial contracts within the TMC and Life Sciences sectors together with a varied diet of intellectual property, consumer regulatory, data privacy and advertising law work. This is an exciting opportunity to join a Chambers and Legal 500 rated team and advise on high value, strategically important and often international projects within a supportive and collegiate environment. The practice Our Commercial group provides leading-edge business solutions to clients, ranging from high growth start-ups to multinationals and covering the entire spectrum of commercial activity. Our Thames Valley team has a strong reputation with large global clients requiring sophisticated cross-jurisdictional advice. We have considerable expertise within the Thames Valley office in a range of key sectors, including healthcare, telecoms and retail and particularly digital business. We are known for our outstanding expertise in advising on highly complex commercial contracts across these sectors. Our premier client base across the TMC sector, where we enjoy a fantastic reputation, includes the likes of Microsoft, Vodafone, Cornerstone, Expedia Vice Media Facebook and Discovery. In the financial services sector, another field in which we have considerable strength, our typical work includes advice on complex services agreements, including agreements for the development of new financial products and panel arrangements, for clients such as KPMG, Monitise and Towergate. In particular, we have specialist expertise in "new generation" payment services, such as mobile payments (including NFC), online payments, prepaid, virtual currencies and micro-payments. Each of these two roles will also have a focus on a wide range of issues. There will be a focus on contracts including international software licenses and IT implementation agreements, outsourcing matters and regulatory issues for the Commercial group's technology clients alongside collaboration agreements, IP licencing agreements and regulatory advice for clients in the Life Sciences space. Each of these roles will also provide assistance to the range of advertiser clients, advertising agencies and AdTech companies for whom we act within the advertising ecosystem to provide advice on a range of copy clearance issues, talent agreements, sponsorship and endorsement deals and contractual arrangements as well as specialist privacy, regulatory and IP advice on a range of campaign concepts. The team "As lawyers I find them straightforward, pragmatic and enjoyable to work with" - Chambers & Partners Spanning all three of our UK based offices and working closely together, the Commercial department is made up of almost 50 lawyers in total. The Thames Valley Commercial team is currently made up of 1 Partner, 1 Associate Director, 1 Senior Associate, 2 Associates, 1 Trainee Solicitor and a Paralegal and it is actively expanding. The team is led by Anna Williams, who is recognised in the legal directories and industry for her focus on advertising and sponsorship work as well as her focus on digital business clients. Both roles would involve working on a very regular basis with our Commercial lawyers in all three offices as well as our international offices. The work You will have the opportunity to work on projects in various sectors, as well as develop your expertise in technology, life sciences, IP and advertising matters. Examples of recent projects are: We continue to advise Vodafone on a range of important matters, including substantial outsourcing projects. Advising KPMG on the negotiation of their strategic alliance agreement with McLaren to govern both KPMG's corporate sponsorship of the racing team and both parties' collaboration on data analytics product development.We are acting for a large insurance group in connection with the monetisation and exploitation of various IT assets acquired as a result of rapid growth through M&A activity. Advising a well-known brand within the insurance sector on their digital marketing activities after conducting a detailed compliance audit into their use of data and AdTech for campaigns forming part of their varied marketing mix. Advising household name retailers on their sales channels structures (franchises and concessions) and manufacturers on their routes to market, including agency and distribution agreements, working alongside colleagues in our European and US offices Technical skills and experience You will have a range of commercial law experience gained either at a law firm recognised for its commercial law practice, or in-house. In particular you will have strong drafting skills, ideally have experience of advising on a range of commercial contracts, privacy matters and regulatory matters and pre-existing experience of technology deals or advertising work would be a bonus. Most of all you must be able to provide concise, commercial advice to clients whilst really getting to know their sector as well as their business and be an excellent team player. Due to the nature of the work and the structure of the team, we are looking for an Associate/Senior Associate, although we will consider candidates with less or more experience. Your career development Like all our lawyers, you will benefit from our multi-award winning career development programme. At each stage of your career this provides you with: clear expectations of your role and what it takes to progress high quality clients and work, with early responsibility and client exposure thorough assessment and individual feedback from a range of experienced colleagues robust technical training with early skills based development, increasingly tailored to you reward for your contribution, progression and potential, rather than PQE or tenure. Salary and benefits We offer competitive salaries and generous benefits. For more information or to apply At Osborne Clarke we welcome direct applications - if you would like any further information about the role, or the firm, we would be delighted to hear from you. Please contact, in complete confidence, Rachael Hardwick in the recruitment team on . At Osborne Clarke, we are known for our open and inclusive culture. We believe that by investing in the diversity and wellbeing of our people, we create an environment where everyone can thrive to be the best that they can be. This means recognising that our people have lives and commitments outside of work. We have invested in connected working for our people and, where possible, we will accommodate flexible working for all our roles.
Sep 24, 2022
Full time
Job Title Commercial Associate/Senior Associate Closing Date 23-Sep-2022 Department Commercial Job Location Reading Role Lawyers Description "They are consistently impressive and very helpful." - Chambers & Partners We are looking for an Associate/Senior Associate to join our highly regarded Commercial team in the Thames Valley, focusing on high value commercial contracts within the TMC and Life Sciences sectors together with a varied diet of intellectual property, consumer regulatory, data privacy and advertising law work. This is an exciting opportunity to join a Chambers and Legal 500 rated team and advise on high value, strategically important and often international projects within a supportive and collegiate environment. The practice Our Commercial group provides leading-edge business solutions to clients, ranging from high growth start-ups to multinationals and covering the entire spectrum of commercial activity. Our Thames Valley team has a strong reputation with large global clients requiring sophisticated cross-jurisdictional advice. We have considerable expertise within the Thames Valley office in a range of key sectors, including healthcare, telecoms and retail and particularly digital business. We are known for our outstanding expertise in advising on highly complex commercial contracts across these sectors. Our premier client base across the TMC sector, where we enjoy a fantastic reputation, includes the likes of Microsoft, Vodafone, Cornerstone, Expedia Vice Media Facebook and Discovery. In the financial services sector, another field in which we have considerable strength, our typical work includes advice on complex services agreements, including agreements for the development of new financial products and panel arrangements, for clients such as KPMG, Monitise and Towergate. In particular, we have specialist expertise in "new generation" payment services, such as mobile payments (including NFC), online payments, prepaid, virtual currencies and micro-payments. Each of these two roles will also have a focus on a wide range of issues. There will be a focus on contracts including international software licenses and IT implementation agreements, outsourcing matters and regulatory issues for the Commercial group's technology clients alongside collaboration agreements, IP licencing agreements and regulatory advice for clients in the Life Sciences space. Each of these roles will also provide assistance to the range of advertiser clients, advertising agencies and AdTech companies for whom we act within the advertising ecosystem to provide advice on a range of copy clearance issues, talent agreements, sponsorship and endorsement deals and contractual arrangements as well as specialist privacy, regulatory and IP advice on a range of campaign concepts. The team "As lawyers I find them straightforward, pragmatic and enjoyable to work with" - Chambers & Partners Spanning all three of our UK based offices and working closely together, the Commercial department is made up of almost 50 lawyers in total. The Thames Valley Commercial team is currently made up of 1 Partner, 1 Associate Director, 1 Senior Associate, 2 Associates, 1 Trainee Solicitor and a Paralegal and it is actively expanding. The team is led by Anna Williams, who is recognised in the legal directories and industry for her focus on advertising and sponsorship work as well as her focus on digital business clients. Both roles would involve working on a very regular basis with our Commercial lawyers in all three offices as well as our international offices. The work You will have the opportunity to work on projects in various sectors, as well as develop your expertise in technology, life sciences, IP and advertising matters. Examples of recent projects are: We continue to advise Vodafone on a range of important matters, including substantial outsourcing projects. Advising KPMG on the negotiation of their strategic alliance agreement with McLaren to govern both KPMG's corporate sponsorship of the racing team and both parties' collaboration on data analytics product development.We are acting for a large insurance group in connection with the monetisation and exploitation of various IT assets acquired as a result of rapid growth through M&A activity. Advising a well-known brand within the insurance sector on their digital marketing activities after conducting a detailed compliance audit into their use of data and AdTech for campaigns forming part of their varied marketing mix. Advising household name retailers on their sales channels structures (franchises and concessions) and manufacturers on their routes to market, including agency and distribution agreements, working alongside colleagues in our European and US offices Technical skills and experience You will have a range of commercial law experience gained either at a law firm recognised for its commercial law practice, or in-house. In particular you will have strong drafting skills, ideally have experience of advising on a range of commercial contracts, privacy matters and regulatory matters and pre-existing experience of technology deals or advertising work would be a bonus. Most of all you must be able to provide concise, commercial advice to clients whilst really getting to know their sector as well as their business and be an excellent team player. Due to the nature of the work and the structure of the team, we are looking for an Associate/Senior Associate, although we will consider candidates with less or more experience. Your career development Like all our lawyers, you will benefit from our multi-award winning career development programme. At each stage of your career this provides you with: clear expectations of your role and what it takes to progress high quality clients and work, with early responsibility and client exposure thorough assessment and individual feedback from a range of experienced colleagues robust technical training with early skills based development, increasingly tailored to you reward for your contribution, progression and potential, rather than PQE or tenure. Salary and benefits We offer competitive salaries and generous benefits. For more information or to apply At Osborne Clarke we welcome direct applications - if you would like any further information about the role, or the firm, we would be delighted to hear from you. Please contact, in complete confidence, Rachael Hardwick in the recruitment team on . At Osborne Clarke, we are known for our open and inclusive culture. We believe that by investing in the diversity and wellbeing of our people, we create an environment where everyone can thrive to be the best that they can be. This means recognising that our people have lives and commitments outside of work. We have invested in connected working for our people and, where possible, we will accommodate flexible working for all our roles.
Job Title Commercial (Technology and Data Protection) Associate Director Closing Date 23-Sep-2022 Department Commercial Job Location Reading Role Lawyers Description "..excellent all round; they have provided good advice and been supportive" - Chambers & Partners We are looking for an Associate Director to join our highly regarded Commercial team in our Reading office. We are particularly interested in candidates with experience of advising on data, privacy and tech matters. This is an exciting opportunity to join a top-tier Chambers and Legal 500 rated team and advise on high value, strategically important and often international projects within a supportive, fun and collegiate environment. The practice Our Commercial group provides leading-edge legal and business solutions to clients, ranging from high growth start-ups to multinational tech firms, and covering the entire spectrum of commercial activity. Our commercial team has a strong reputation both with local, national and international clients requiring support on key commercial projects, and with large global clients requiring sophisticated cross-jurisdictional advice on areas such as data, privacy and regulatory compliance. Much of our work involves supporting clients on their digitalisation journeys, helping with contracts and regulatory advice, but also bringing our wider strategic experience, having worked in this space for a number of years. We span multiple sectors, such as TMC, Life Sciences, Retail & Consumer, Financial Services and Transport & Automotive - creating opportunities for lawyers to gain experience and involvement in a variety of sectors and to develop a focus on areas of particular interest to them. In this role you will get to work on high value, strategic data related projects for big name brands across our sectors - companies like EE, Microsoft and Danone. Whether it's undertaking a full data compliance review, supporting an innovative collaboration, developing digital sales channels, leveraging large data sets or a strategic high value procurement or data commercialisation opportunity, there will be plenty of complex, interesting data related commercial work for you to support, working closely alongside partners and senior lawyers, with plenty of client exposure. To find out more about the practice, please see the links below: and The work This role gives you an unrivalled opportunity to pick the areas of data and commercial law that interest you most, and the sectors that you find the most exciting, and build a career focusing on those. Some examples of our recent experience includes advising: TripAdvisor on various data protection matters including marketing and subject access requests. Verizon Media on a range of areas, including data protection and digital media. Wirecard Group on a variety of complex data protection issues relating to its transaction and payment processing delivery models, in particular supporting on the data protection aspects of its restructuring and divestment of various business. CoStar, a data vendor, with agreements relating to the procurement and licensing of data for its core product offering and regulatory compliance relating to the storage and processing of personal data. Tech Mahindra and multiple other clients regarding IT / outsourcing contracts and data centres. Deutsche Bank on IT projects, framework agreements and outsourcing of software testing. Vodafone on a key reseller agreement with Dixons Carphone for the distribution of Vodafone's airtime services. The team "As lawyers I find them straightforward, pragmatic and enjoyable to work with" - Chambers & Partners Spanning all three of our UK based offices and working closely together, the Commercial department is made up of over 60 lawyers in total. The Thames Valley Commercial team is currently made up of 1 Associate Director, 1 Senior Associate, 1 Associate, 1 Trainee Solicitor and 2 Paralegals. The team is led by Ian McKenzie, who is a technology transactional lawyer with a focus on IT, PropTech, outsourcing, blockchain and digital assets such as cryptocurrencies. This role would involve working on a very regular basis with our Commercial lawyers in all three offices, as well as our international offices. Technical skills and experience You will show the desire to develop a range of data related skills and experience, having trained at a law firm recognised for its data and technology law practices. The role requires someone with strong analytical skills and the ability to provide concise, commercial advice to clients whilst really getting to know their business and sector(s) as well as the relevant law. Due to the nature of the work and the structure of the team, we are looking for an Associate Director with previous experience advising on data and related commercial issues, although we will consider candidates with more or less experience. Technical skills are important, but we also want you to be yourself - we're a very inclusive team who welcome diversity, enjoy each other's company and focus on our people. Your career development Like all our lawyers, you will benefit from our multi-award winning career development programme. At each stage of your career this provides you with: clear expectations of your role and what it takes to progress. high quality clients and work, with early responsibility and client exposure. thorough assessment and individual feedback from a range of experienced colleagues. robust technical training with early skills based development, tailored to you. reward for your contribution, progression and potential, rather than PQE or tenure. Salary and benefits We offer competitive salaries and generous benefits . For more information or to apply At Osborne Clarke we welcome direct applications - if you would like any further information about the role, or the firm, we would be delighted to hear from you. Please contact, in complete confidence, Rachael Hardwick in the recruitment team on . At Osborne Clarke we value difference and encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities, and sexual or romantic orientations. We want everyone to feel that OC is a place where you can be yourself and where you belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality. We support working families via a range of family and caring friendly policies and will accommodate flexible working where we can. We value the health and wellbeing of our people: for example, we're signatories to the Mindful Business Charter, have an active network of mental health champions and offer free initiatives and flexible benefits to all our people. Being an inclusive employer is important to us. We have made a number of external commitments such as the Race Fairness Commitment and Women in Law Pledge, and are working with organisations like Stonewall to become a more inclusive employer. Osborne Clarke is a Living Wage Employer, so we're committed to paying everybody in our business enough to live on and to enable them to save for the future. We want you to be able to show us your best during the recruitment process. If you require any adjustments to be made during the application, interview process or when working with us, please let us know.
Sep 24, 2022
Full time
Job Title Commercial (Technology and Data Protection) Associate Director Closing Date 23-Sep-2022 Department Commercial Job Location Reading Role Lawyers Description "..excellent all round; they have provided good advice and been supportive" - Chambers & Partners We are looking for an Associate Director to join our highly regarded Commercial team in our Reading office. We are particularly interested in candidates with experience of advising on data, privacy and tech matters. This is an exciting opportunity to join a top-tier Chambers and Legal 500 rated team and advise on high value, strategically important and often international projects within a supportive, fun and collegiate environment. The practice Our Commercial group provides leading-edge legal and business solutions to clients, ranging from high growth start-ups to multinational tech firms, and covering the entire spectrum of commercial activity. Our commercial team has a strong reputation both with local, national and international clients requiring support on key commercial projects, and with large global clients requiring sophisticated cross-jurisdictional advice on areas such as data, privacy and regulatory compliance. Much of our work involves supporting clients on their digitalisation journeys, helping with contracts and regulatory advice, but also bringing our wider strategic experience, having worked in this space for a number of years. We span multiple sectors, such as TMC, Life Sciences, Retail & Consumer, Financial Services and Transport & Automotive - creating opportunities for lawyers to gain experience and involvement in a variety of sectors and to develop a focus on areas of particular interest to them. In this role you will get to work on high value, strategic data related projects for big name brands across our sectors - companies like EE, Microsoft and Danone. Whether it's undertaking a full data compliance review, supporting an innovative collaboration, developing digital sales channels, leveraging large data sets or a strategic high value procurement or data commercialisation opportunity, there will be plenty of complex, interesting data related commercial work for you to support, working closely alongside partners and senior lawyers, with plenty of client exposure. To find out more about the practice, please see the links below: and The work This role gives you an unrivalled opportunity to pick the areas of data and commercial law that interest you most, and the sectors that you find the most exciting, and build a career focusing on those. Some examples of our recent experience includes advising: TripAdvisor on various data protection matters including marketing and subject access requests. Verizon Media on a range of areas, including data protection and digital media. Wirecard Group on a variety of complex data protection issues relating to its transaction and payment processing delivery models, in particular supporting on the data protection aspects of its restructuring and divestment of various business. CoStar, a data vendor, with agreements relating to the procurement and licensing of data for its core product offering and regulatory compliance relating to the storage and processing of personal data. Tech Mahindra and multiple other clients regarding IT / outsourcing contracts and data centres. Deutsche Bank on IT projects, framework agreements and outsourcing of software testing. Vodafone on a key reseller agreement with Dixons Carphone for the distribution of Vodafone's airtime services. The team "As lawyers I find them straightforward, pragmatic and enjoyable to work with" - Chambers & Partners Spanning all three of our UK based offices and working closely together, the Commercial department is made up of over 60 lawyers in total. The Thames Valley Commercial team is currently made up of 1 Associate Director, 1 Senior Associate, 1 Associate, 1 Trainee Solicitor and 2 Paralegals. The team is led by Ian McKenzie, who is a technology transactional lawyer with a focus on IT, PropTech, outsourcing, blockchain and digital assets such as cryptocurrencies. This role would involve working on a very regular basis with our Commercial lawyers in all three offices, as well as our international offices. Technical skills and experience You will show the desire to develop a range of data related skills and experience, having trained at a law firm recognised for its data and technology law practices. The role requires someone with strong analytical skills and the ability to provide concise, commercial advice to clients whilst really getting to know their business and sector(s) as well as the relevant law. Due to the nature of the work and the structure of the team, we are looking for an Associate Director with previous experience advising on data and related commercial issues, although we will consider candidates with more or less experience. Technical skills are important, but we also want you to be yourself - we're a very inclusive team who welcome diversity, enjoy each other's company and focus on our people. Your career development Like all our lawyers, you will benefit from our multi-award winning career development programme. At each stage of your career this provides you with: clear expectations of your role and what it takes to progress. high quality clients and work, with early responsibility and client exposure. thorough assessment and individual feedback from a range of experienced colleagues. robust technical training with early skills based development, tailored to you. reward for your contribution, progression and potential, rather than PQE or tenure. Salary and benefits We offer competitive salaries and generous benefits . For more information or to apply At Osborne Clarke we welcome direct applications - if you would like any further information about the role, or the firm, we would be delighted to hear from you. Please contact, in complete confidence, Rachael Hardwick in the recruitment team on . At Osborne Clarke we value difference and encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities, and sexual or romantic orientations. We want everyone to feel that OC is a place where you can be yourself and where you belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality. We support working families via a range of family and caring friendly policies and will accommodate flexible working where we can. We value the health and wellbeing of our people: for example, we're signatories to the Mindful Business Charter, have an active network of mental health champions and offer free initiatives and flexible benefits to all our people. Being an inclusive employer is important to us. We have made a number of external commitments such as the Race Fairness Commitment and Women in Law Pledge, and are working with organisations like Stonewall to become a more inclusive employer. Osborne Clarke is a Living Wage Employer, so we're committed to paying everybody in our business enough to live on and to enable them to save for the future. We want you to be able to show us your best during the recruitment process. If you require any adjustments to be made during the application, interview process or when working with us, please let us know.
Solutions Architect Want to apply Read all the information about this position below, then hit the apply button. Location: UK based, remote Travel Required : Yes Salary: Up to £80,000 Department: Public Sector Services Reports to : SVP Business Development Contract Type: Permanent Job Summary / Overview Working as part of a Bid Team, you will act as the overall Solutions Architect on all Public Sector new bids and existing client retenders and farming growth opportunities. Working closely with the subject matter experts in each business area you will be required to identify all of the components and associated costs needed to deliver the overall solution. You will be responsible for the development and documentation of compelling, differentiated and commercially attractive solutions in response to identified client needs, requirements in response to Invitations to Tenders (ITT's). You will Identify and quantify the transformational outcomes that our solutions can deliver to clients through the integration of technology, analytics, processes, people and customer experiences. In addition, you will work with the Public Sector bid team to both create and maintain a comprehensive bid library of up to date content and client case studies and continually engage with the wider Teleperformance Transformation and Innovation (T&I) team and third party supplier base to maintain up to date insight and knowledge into the potential tools and solutions that Teleperformance have access to. You will be required play a leading role in working with the Public Sector SVP of Business Development and the Client Services team to actively lead and support market engagement activities and engage directly with clients on service innovation and solutions support for new and existing services. The nature of the work will require the successful applicant to be UK based and this is a remote working role. Applications will be welcomed regardless of UK location; South West England, South East England and South Wales location would be beneficial due to proximity of clients and the senior team. Benefits of the role include 5% matched pension contributions and 25 days holiday a year plus bank holidays. Key Responsibilities and Accountabilities Designing solutions comprising one or more of the following elements, voice and non-voice contact centre outsourcing, insight and customer analytics services, customer experience strategy Writing detailed and compliant solution content in response to ITT's and RFP's Participation on pre-tender market engagement activity Presenting solutions to clients both formally as part of a bid process and informally in discovery/consultative conversations and as part of market engagement activities Working with and advising our finance team to ensure solutions are properly costed/priced and costs are correctly captured in client financial models and templates. Working closely with our Work Force Management teams to ensure they accurately size and forecast /model the levels of resource required. Focus to include optimal productivity of service solution and ensuring maximum efficiency of solution. Working with the SVP of Business Development to secure executive sign off for proposed solutions/prices as part of the formal bid process Working with the SVP of Business Development to pro-actively manage the Crown Commercial Service (CCS) Framework, and build and maintain relationships with the CCS stakeholder teams Communication Ability to put complex ideas across simply in written, visual (slides) and verbal forms Confident presenter and public speaker Ensuring that current Government policy and compliance requirements are understood and are reflected in all solutions created Responsibility for ongoing market research and engagement with Government to understand future compliance requirements, e.g. Social Value strategy to undertake gap analysis and work with internal Teleperformance stakeholders and SMEs to ensure Teleperformance compliance with required Government policy, strategy and objectives Responsibility for undertaking research and understanding of Government procurement directives e.g. Outsourcing Playbook and how these directives will impact solution design and compliance Responsibility for actively supporting Public Sector growth strategy in the development and identification of potential new market opportunities and solutions / product design as a 'go to market' approach Support and develop PS market engagement and marketing strategy to develop Teleperformance Public Sector media profile and positioning as expert in the provision of PS contact centres and citizen experience Influencing and networking Ability to operate effectively within a B2B client/service provider environment Ability to deliver through others within a project/virtual team environment Ability to build and maintain effective networks - internally and externally Solutions design Ability to identify client needs and requirements and design customer management solutions that address them Ability to identify opportunities for transformation through innovation, analytics and technology and to incorporate these into client proposals Ability to capture and document solution requirements and specifications for the purposes of pricing and delivery planning aligned to client requirements and evaluation criterion Demonstrable knowledge and success of how to structure a solution for customer management services and operations Demonstrable knowledge of formal bid procurement processes and vendor responses e.g. RFI/ITT/RFP/BAFO) Knowledge of project management principles and how these apply to delivery of solution design Ensuring that all aspects of the solution influencing cost, price and margin are fully understood and incorporated into tender responses Technology Knowledge of customer management platforms & applications across voice and non-voice (digital) channels Knowledge of Contact Centre technology infrastructure Aware of and have used transformational tools applied to modern customer contact strategies Customer Management Knowledge of multi-channel customer management solutions - agent & non-agent based Knowledge of how to build customer contact operating models and design of Target Operating Models (in-house or out-sourced) Experience Experience of working on solution design and bids in a BPO contact centre outsourcing environment, specifically with experience of working on Public Sector bid responses Experience of non-voice (webchat, social media engagement etc.) as well as voice customer management operations Strong knowledge of multi-channel customer engagement technologies such as telephony, Social Media and webchat platforms Experience of working with data and customer insight to drive transformational improvements in customer experience Experience of undertaking due diligence analysis of customer provided data and insights to deliver a compliant solution to meet customer needs and to assess level of risk in solution design Excellent written and verbal communications skills with evidence of having authored and presented detailed proposals to clients A strong influencer, able to inspire and motivate clients and stakeholders to buy into innovative and ambitious customer experience management solutions A creative problem solver, able to look at a situation and generate imaginative but realistic and compliant solutions. Experience of working in a highly commercial environment, where you have been directly involved in pricing and P&L decisions in relation to client management and business case development Knowledge, skills and experience - we are looking for: Work Experience At least 5 years of experience in a similar role in an outsourcing environment, ideally working on Public Sector new business opportunities Competencies and Specific Skills Comprehensive computer skills Takes ownership and accountability Commercially minded People focused Achievement driven Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Team player and able to work within close knit team environment Excellent reasoning & judgement Superior leadership skills Self-motivated and can motivate others Strategic and commercial thinker Superior facilitation & presentation skills Continuous improvement mindset About Us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons You can follow us on: Twitter Facebook ..... click apply for full job details
Sep 24, 2022
Full time
Solutions Architect Want to apply Read all the information about this position below, then hit the apply button. Location: UK based, remote Travel Required : Yes Salary: Up to £80,000 Department: Public Sector Services Reports to : SVP Business Development Contract Type: Permanent Job Summary / Overview Working as part of a Bid Team, you will act as the overall Solutions Architect on all Public Sector new bids and existing client retenders and farming growth opportunities. Working closely with the subject matter experts in each business area you will be required to identify all of the components and associated costs needed to deliver the overall solution. You will be responsible for the development and documentation of compelling, differentiated and commercially attractive solutions in response to identified client needs, requirements in response to Invitations to Tenders (ITT's). You will Identify and quantify the transformational outcomes that our solutions can deliver to clients through the integration of technology, analytics, processes, people and customer experiences. In addition, you will work with the Public Sector bid team to both create and maintain a comprehensive bid library of up to date content and client case studies and continually engage with the wider Teleperformance Transformation and Innovation (T&I) team and third party supplier base to maintain up to date insight and knowledge into the potential tools and solutions that Teleperformance have access to. You will be required play a leading role in working with the Public Sector SVP of Business Development and the Client Services team to actively lead and support market engagement activities and engage directly with clients on service innovation and solutions support for new and existing services. The nature of the work will require the successful applicant to be UK based and this is a remote working role. Applications will be welcomed regardless of UK location; South West England, South East England and South Wales location would be beneficial due to proximity of clients and the senior team. Benefits of the role include 5% matched pension contributions and 25 days holiday a year plus bank holidays. Key Responsibilities and Accountabilities Designing solutions comprising one or more of the following elements, voice and non-voice contact centre outsourcing, insight and customer analytics services, customer experience strategy Writing detailed and compliant solution content in response to ITT's and RFP's Participation on pre-tender market engagement activity Presenting solutions to clients both formally as part of a bid process and informally in discovery/consultative conversations and as part of market engagement activities Working with and advising our finance team to ensure solutions are properly costed/priced and costs are correctly captured in client financial models and templates. Working closely with our Work Force Management teams to ensure they accurately size and forecast /model the levels of resource required. Focus to include optimal productivity of service solution and ensuring maximum efficiency of solution. Working with the SVP of Business Development to secure executive sign off for proposed solutions/prices as part of the formal bid process Working with the SVP of Business Development to pro-actively manage the Crown Commercial Service (CCS) Framework, and build and maintain relationships with the CCS stakeholder teams Communication Ability to put complex ideas across simply in written, visual (slides) and verbal forms Confident presenter and public speaker Ensuring that current Government policy and compliance requirements are understood and are reflected in all solutions created Responsibility for ongoing market research and engagement with Government to understand future compliance requirements, e.g. Social Value strategy to undertake gap analysis and work with internal Teleperformance stakeholders and SMEs to ensure Teleperformance compliance with required Government policy, strategy and objectives Responsibility for undertaking research and understanding of Government procurement directives e.g. Outsourcing Playbook and how these directives will impact solution design and compliance Responsibility for actively supporting Public Sector growth strategy in the development and identification of potential new market opportunities and solutions / product design as a 'go to market' approach Support and develop PS market engagement and marketing strategy to develop Teleperformance Public Sector media profile and positioning as expert in the provision of PS contact centres and citizen experience Influencing and networking Ability to operate effectively within a B2B client/service provider environment Ability to deliver through others within a project/virtual team environment Ability to build and maintain effective networks - internally and externally Solutions design Ability to identify client needs and requirements and design customer management solutions that address them Ability to identify opportunities for transformation through innovation, analytics and technology and to incorporate these into client proposals Ability to capture and document solution requirements and specifications for the purposes of pricing and delivery planning aligned to client requirements and evaluation criterion Demonstrable knowledge and success of how to structure a solution for customer management services and operations Demonstrable knowledge of formal bid procurement processes and vendor responses e.g. RFI/ITT/RFP/BAFO) Knowledge of project management principles and how these apply to delivery of solution design Ensuring that all aspects of the solution influencing cost, price and margin are fully understood and incorporated into tender responses Technology Knowledge of customer management platforms & applications across voice and non-voice (digital) channels Knowledge of Contact Centre technology infrastructure Aware of and have used transformational tools applied to modern customer contact strategies Customer Management Knowledge of multi-channel customer management solutions - agent & non-agent based Knowledge of how to build customer contact operating models and design of Target Operating Models (in-house or out-sourced) Experience Experience of working on solution design and bids in a BPO contact centre outsourcing environment, specifically with experience of working on Public Sector bid responses Experience of non-voice (webchat, social media engagement etc.) as well as voice customer management operations Strong knowledge of multi-channel customer engagement technologies such as telephony, Social Media and webchat platforms Experience of working with data and customer insight to drive transformational improvements in customer experience Experience of undertaking due diligence analysis of customer provided data and insights to deliver a compliant solution to meet customer needs and to assess level of risk in solution design Excellent written and verbal communications skills with evidence of having authored and presented detailed proposals to clients A strong influencer, able to inspire and motivate clients and stakeholders to buy into innovative and ambitious customer experience management solutions A creative problem solver, able to look at a situation and generate imaginative but realistic and compliant solutions. Experience of working in a highly commercial environment, where you have been directly involved in pricing and P&L decisions in relation to client management and business case development Knowledge, skills and experience - we are looking for: Work Experience At least 5 years of experience in a similar role in an outsourcing environment, ideally working on Public Sector new business opportunities Competencies and Specific Skills Comprehensive computer skills Takes ownership and accountability Commercially minded People focused Achievement driven Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Team player and able to work within close knit team environment Excellent reasoning & judgement Superior leadership skills Self-motivated and can motivate others Strategic and commercial thinker Superior facilitation & presentation skills Continuous improvement mindset About Us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons You can follow us on: Twitter Facebook ..... click apply for full job details
Vacancy Overview
The Senior Architecture Analyst plays a key role in designing and delivering both short and long term database solutions and ensuring the quality and breadth of data required to support Marketing Communications requirements, liaising with Sales and Marketing teams.
Recognising the evolution of the operating model and agile nature of the organisation the content and nature of this role may change over time. EDF Energy is an inclusive employer, and although these roles are advertised on a full time basis as standard, flexible working arrangements will be reviewed and considered in line with our flexible working policy.
Contextual Information
The Customers business has an annual turnover of c£6.3bn with an Operating expenditure of c£584m, Capex investment of c£56m, Gross margin of c£698m and EBITDA of c£72m. Customers operate with c6000 employees, recognise partners with a range of Trade Unions and is located across multiple UK locations. Employee mix includes contact centre, sales, product development, marketing and commercial. Outsourcing arrangements in the UK and overseas form part of the operating capability and capacity. Customers serve over 200,000 business customers and are the largest supplier of electricity to business customers in Britain. Customers also supplies energy and energy services to over 5.3m residential customer accounts across the UK.
Immediate challenges include the need to reduce operations costs, meeting the mandate deployment of Smart Metering, responding to the market changes that will be associated to the Competition and Markets Authority review.
The Customers Relationship Management team is responsible for the provision of customer’s data to support customer communications and campaigns across markets and channels and working to provide a flexible, agile platform on which to implement the Marketing and Sales plan. The team will be responsible for integrating the various legacy CRM interfaces across the Customer sales segments, and for establishing a simple, efficient service to the Marketing Communications team.
Nature and Scope
Customers operate within a fast paced, continuously evolving environment giving rise to key challenges including responding to regulatory and market reforms through innovative products, services or processes, creating value in tight margin highly competitive market places, and building trust with customers. Employee mix includes directly sourced contact centre staff and increasingly outsourced capability both on and off shore.
The job holder is fully empowered to make Commercial decisions in consultation with relevant stakeholders, and to make other decisions in accordance with the Customers FAL matrix. They will be expected to engage with senior stakeholders, escalating where necessary and presenting clear and concise information.
The role will require managing the customer and marketing databases, interfacing with external data providers and liaising and influencing stakeholders across the business to:
* Improve the efficiency of customer data processes supporting marketing communications;
* Enhance the quality of customer and marketing data; and
* Deliver a richer view of customers and prospects.
Following the reorganisation of the Customers business, the role holder will play a leading role in consolidating the various CRM systems and processes inherited from legacy Sales & Marketing activities, working in conjunction with the Customer Data Programme. The ultimate aim will be to identify and retain internal best practice, and to plan and manage the transition from alternative systems and processes.
Principal Accountabilities
* Act as expert of point-of-reference within the team on the architecture and content of the customer data warehouse, relevant associated systems, interfaces and data-flows; in order to ensure associated IT/Database projects are delivered on time and to cost.
* Act as expert of point-of-reference for EDF Energy customer data in supporting marketing and regulatory campaign design and decision making.
* Design changes to existing or new marketing database solutions in order to optimise current communications processes and ensure best performance from new solutions.
* An expert point of contact for data quality and adhering to and influencing company data policy and standards. Ensuring team data quality with support for assuring team campaign outputs.
* Work with internal/external stakeholders to identify solutions to problems or business initiatives that require CRM team support, in order to identify and develop new CRM and acquisition capabilities that could drive customer growth and profit
* Assist team colleagues, both on and offshore, in the provision and management of campaign data in order to meet critical business timelines.
* Establish and maintain best practice procedures to ensure the company’s contact strategy, data protection standards and customer trust are protected. Ensure campaign selections are made in accordance with these standards.
* Lead the identification and appraisal of CRM systems across legacy Sales & Marketing activities to consolidate best practice and develop leading solutions.
* Evaluate products and emerging technologies related to consumer marketing in order to make recommendations, fully backed by cost, integration and capability rationale, for data solutions.
Knowledge, Skills, Qualifications, Experience
* Strong background in database systems design and data warehouse design
* Strong knowledge of SQL, Oracle, RDBMS, TOAD tools.
* Experience in Business requirements gathering and creation of supporting documentation
* Degree qualified or equivalent in relevant discipline
* Experienced in design and development of marketing systems and/or data warehouses
* Experienced in the design and development of web service applications
* Excellent communication, influencing and organisational skills
* A strong team player
* Presentation skills
* High level of business and market awareness
* Excellent problem solving skills and a strong commercial focus
* Adaptable, with experience of multi-tasking and working at own initiative to deliver tasks on time, budget and target
Oct 29, 2018
Vacancy Overview
The Senior Architecture Analyst plays a key role in designing and delivering both short and long term database solutions and ensuring the quality and breadth of data required to support Marketing Communications requirements, liaising with Sales and Marketing teams.
Recognising the evolution of the operating model and agile nature of the organisation the content and nature of this role may change over time. EDF Energy is an inclusive employer, and although these roles are advertised on a full time basis as standard, flexible working arrangements will be reviewed and considered in line with our flexible working policy.
Contextual Information
The Customers business has an annual turnover of c£6.3bn with an Operating expenditure of c£584m, Capex investment of c£56m, Gross margin of c£698m and EBITDA of c£72m. Customers operate with c6000 employees, recognise partners with a range of Trade Unions and is located across multiple UK locations. Employee mix includes contact centre, sales, product development, marketing and commercial. Outsourcing arrangements in the UK and overseas form part of the operating capability and capacity. Customers serve over 200,000 business customers and are the largest supplier of electricity to business customers in Britain. Customers also supplies energy and energy services to over 5.3m residential customer accounts across the UK.
Immediate challenges include the need to reduce operations costs, meeting the mandate deployment of Smart Metering, responding to the market changes that will be associated to the Competition and Markets Authority review.
The Customers Relationship Management team is responsible for the provision of customer’s data to support customer communications and campaigns across markets and channels and working to provide a flexible, agile platform on which to implement the Marketing and Sales plan. The team will be responsible for integrating the various legacy CRM interfaces across the Customer sales segments, and for establishing a simple, efficient service to the Marketing Communications team.
Nature and Scope
Customers operate within a fast paced, continuously evolving environment giving rise to key challenges including responding to regulatory and market reforms through innovative products, services or processes, creating value in tight margin highly competitive market places, and building trust with customers. Employee mix includes directly sourced contact centre staff and increasingly outsourced capability both on and off shore.
The job holder is fully empowered to make Commercial decisions in consultation with relevant stakeholders, and to make other decisions in accordance with the Customers FAL matrix. They will be expected to engage with senior stakeholders, escalating where necessary and presenting clear and concise information.
The role will require managing the customer and marketing databases, interfacing with external data providers and liaising and influencing stakeholders across the business to:
* Improve the efficiency of customer data processes supporting marketing communications;
* Enhance the quality of customer and marketing data; and
* Deliver a richer view of customers and prospects.
Following the reorganisation of the Customers business, the role holder will play a leading role in consolidating the various CRM systems and processes inherited from legacy Sales & Marketing activities, working in conjunction with the Customer Data Programme. The ultimate aim will be to identify and retain internal best practice, and to plan and manage the transition from alternative systems and processes.
Principal Accountabilities
* Act as expert of point-of-reference within the team on the architecture and content of the customer data warehouse, relevant associated systems, interfaces and data-flows; in order to ensure associated IT/Database projects are delivered on time and to cost.
* Act as expert of point-of-reference for EDF Energy customer data in supporting marketing and regulatory campaign design and decision making.
* Design changes to existing or new marketing database solutions in order to optimise current communications processes and ensure best performance from new solutions.
* An expert point of contact for data quality and adhering to and influencing company data policy and standards. Ensuring team data quality with support for assuring team campaign outputs.
* Work with internal/external stakeholders to identify solutions to problems or business initiatives that require CRM team support, in order to identify and develop new CRM and acquisition capabilities that could drive customer growth and profit
* Assist team colleagues, both on and offshore, in the provision and management of campaign data in order to meet critical business timelines.
* Establish and maintain best practice procedures to ensure the company’s contact strategy, data protection standards and customer trust are protected. Ensure campaign selections are made in accordance with these standards.
* Lead the identification and appraisal of CRM systems across legacy Sales & Marketing activities to consolidate best practice and develop leading solutions.
* Evaluate products and emerging technologies related to consumer marketing in order to make recommendations, fully backed by cost, integration and capability rationale, for data solutions.
Knowledge, Skills, Qualifications, Experience
* Strong background in database systems design and data warehouse design
* Strong knowledge of SQL, Oracle, RDBMS, TOAD tools.
* Experience in Business requirements gathering and creation of supporting documentation
* Degree qualified or equivalent in relevant discipline
* Experienced in design and development of marketing systems and/or data warehouses
* Experienced in the design and development of web service applications
* Excellent communication, influencing and organisational skills
* A strong team player
* Presentation skills
* High level of business and market awareness
* Excellent problem solving skills and a strong commercial focus
* Adaptable, with experience of multi-tasking and working at own initiative to deliver tasks on time, budget and target
Vacancy Overview
The Senior Architecture Analyst plays a key role in designing and delivering both short and long term database solutions and ensuring the quality and breadth of data required to support Marketing Communications requirements, liaising with Sales and Marketing teams.
Recognising the evolution of the operating model and agile nature of the organisation the content and nature of this role may change over time. EDF Energy is an inclusive employer, and although these roles are advertised on a full time basis as standard, flexible working arrangements will be reviewed and considered in line with our flexible working policy.
Contextual Information
The Customers business has an annual turnover of c£6.3bn with an Operating expenditure of c£584m, Capex investment of c£56m, Gross margin of c£698m and EBITDA of c£72m. Customers operate with c6000 employees, recognise partners with a range of Trade Unions and is located across multiple UK locations. Employee mix includes contact centre, sales, product development, marketing and commercial. Outsourcing arrangements in the UK and overseas form part of the operating capability and capacity. Customers serve over 200,000 business customers and are the largest supplier of electricity to business customers in Britain. Customers also supplies energy and energy services to over 5.3m residential customer accounts across the UK.
Immediate challenges include the need to reduce operations costs, meeting the mandate deployment of Smart Metering, responding to the market changes that will be associated to the Competition and Markets Authority review.
The Customers Relationship Management team is responsible for the provision of customer’s data to support customer communications and campaigns across markets and channels and working to provide a flexible, agile platform on which to implement the Marketing and Sales plan. The team will be responsible for integrating the various legacy CRM interfaces across the Customer sales segments, and for establishing a simple, efficient service to the Marketing Communications team.
Nature and Scope
Customers operate within a fast paced, continuously evolving environment giving rise to key challenges including responding to regulatory and market reforms through innovative products, services or processes, creating value in tight margin highly competitive market places, and building trust with customers. Employee mix includes directly sourced contact centre staff and increasingly outsourced capability both on and off shore.
The job holder is fully empowered to make Commercial decisions in consultation with relevant stakeholders, and to make other decisions in accordance with the Customers FAL matrix. They will be expected to engage with senior stakeholders, escalating where necessary and presenting clear and concise information.
The role will require managing the customer and marketing databases, interfacing with external data providers and liaising and influencing stakeholders across the business to:
* Improve the efficiency of customer data processes supporting marketing communications;
* Enhance the quality of customer and marketing data; and
* Deliver a richer view of customers and prospects.
Following the reorganisation of the Customers business, the role holder will play a leading role in consolidating the various CRM systems and processes inherited from legacy Sales & Marketing activities, working in conjunction with the Customer Data Programme. The ultimate aim will be to identify and retain internal best practice, and to plan and manage the transition from alternative systems and processes.
Principal Accountabilities
* Act as expert of point-of-reference within the team on the architecture and content of the customer data warehouse, relevant associated systems, interfaces and data-flows; in order to ensure associated IT/Database projects are delivered on time and to cost.
* Act as expert of point-of-reference for EDF Energy customer data in supporting marketing and regulatory campaign design and decision making.
* Design changes to existing or new marketing database solutions in order to optimise current communications processes and ensure best performance from new solutions.
* An expert point of contact for data quality and adhering to and influencing company data policy and standards. Ensuring team data quality with support for assuring team campaign outputs.
* Work with internal/external stakeholders to identify solutions to problems or business initiatives that require CRM team support, in order to identify and develop new CRM and acquisition capabilities that could drive customer growth and profit
* Assist team colleagues, both on and offshore, in the provision and management of campaign data in order to meet critical business timelines.
* Establish and maintain best practice procedures to ensure the company’s contact strategy, data protection standards and customer trust are protected. Ensure campaign selections are made in accordance with these standards.
* Lead the identification and appraisal of CRM systems across legacy Sales & Marketing activities to consolidate best practice and develop leading solutions.
* Evaluate products and emerging technologies related to consumer marketing in order to make recommendations, fully backed by cost, integration and capability rationale, for data solutions.
Knowledge, Skills, Qualifications, Experience
* Strong background in database systems design and data warehouse design
* Strong knowledge of SQL, Oracle, RDBMS, TOAD tools.
* Experience in Business requirements gathering and creation of supporting documentation
* Degree qualified or equivalent in relevant discipline
* Experienced in design and development of marketing systems and/or data warehouses
* Experienced in the design and development of web service applications
* Excellent communication, influencing and organisational skills
* A strong team player
* Presentation skills
* High level of business and market awareness
* Excellent problem solving skills and a strong commercial focus
* Adaptable, with experience of multi-tasking and working at own initiative to deliver tasks on time, budget and target
Oct 29, 2018
Vacancy Overview
The Senior Architecture Analyst plays a key role in designing and delivering both short and long term database solutions and ensuring the quality and breadth of data required to support Marketing Communications requirements, liaising with Sales and Marketing teams.
Recognising the evolution of the operating model and agile nature of the organisation the content and nature of this role may change over time. EDF Energy is an inclusive employer, and although these roles are advertised on a full time basis as standard, flexible working arrangements will be reviewed and considered in line with our flexible working policy.
Contextual Information
The Customers business has an annual turnover of c£6.3bn with an Operating expenditure of c£584m, Capex investment of c£56m, Gross margin of c£698m and EBITDA of c£72m. Customers operate with c6000 employees, recognise partners with a range of Trade Unions and is located across multiple UK locations. Employee mix includes contact centre, sales, product development, marketing and commercial. Outsourcing arrangements in the UK and overseas form part of the operating capability and capacity. Customers serve over 200,000 business customers and are the largest supplier of electricity to business customers in Britain. Customers also supplies energy and energy services to over 5.3m residential customer accounts across the UK.
Immediate challenges include the need to reduce operations costs, meeting the mandate deployment of Smart Metering, responding to the market changes that will be associated to the Competition and Markets Authority review.
The Customers Relationship Management team is responsible for the provision of customer’s data to support customer communications and campaigns across markets and channels and working to provide a flexible, agile platform on which to implement the Marketing and Sales plan. The team will be responsible for integrating the various legacy CRM interfaces across the Customer sales segments, and for establishing a simple, efficient service to the Marketing Communications team.
Nature and Scope
Customers operate within a fast paced, continuously evolving environment giving rise to key challenges including responding to regulatory and market reforms through innovative products, services or processes, creating value in tight margin highly competitive market places, and building trust with customers. Employee mix includes directly sourced contact centre staff and increasingly outsourced capability both on and off shore.
The job holder is fully empowered to make Commercial decisions in consultation with relevant stakeholders, and to make other decisions in accordance with the Customers FAL matrix. They will be expected to engage with senior stakeholders, escalating where necessary and presenting clear and concise information.
The role will require managing the customer and marketing databases, interfacing with external data providers and liaising and influencing stakeholders across the business to:
* Improve the efficiency of customer data processes supporting marketing communications;
* Enhance the quality of customer and marketing data; and
* Deliver a richer view of customers and prospects.
Following the reorganisation of the Customers business, the role holder will play a leading role in consolidating the various CRM systems and processes inherited from legacy Sales & Marketing activities, working in conjunction with the Customer Data Programme. The ultimate aim will be to identify and retain internal best practice, and to plan and manage the transition from alternative systems and processes.
Principal Accountabilities
* Act as expert of point-of-reference within the team on the architecture and content of the customer data warehouse, relevant associated systems, interfaces and data-flows; in order to ensure associated IT/Database projects are delivered on time and to cost.
* Act as expert of point-of-reference for EDF Energy customer data in supporting marketing and regulatory campaign design and decision making.
* Design changes to existing or new marketing database solutions in order to optimise current communications processes and ensure best performance from new solutions.
* An expert point of contact for data quality and adhering to and influencing company data policy and standards. Ensuring team data quality with support for assuring team campaign outputs.
* Work with internal/external stakeholders to identify solutions to problems or business initiatives that require CRM team support, in order to identify and develop new CRM and acquisition capabilities that could drive customer growth and profit
* Assist team colleagues, both on and offshore, in the provision and management of campaign data in order to meet critical business timelines.
* Establish and maintain best practice procedures to ensure the company’s contact strategy, data protection standards and customer trust are protected. Ensure campaign selections are made in accordance with these standards.
* Lead the identification and appraisal of CRM systems across legacy Sales & Marketing activities to consolidate best practice and develop leading solutions.
* Evaluate products and emerging technologies related to consumer marketing in order to make recommendations, fully backed by cost, integration and capability rationale, for data solutions.
Knowledge, Skills, Qualifications, Experience
* Strong background in database systems design and data warehouse design
* Strong knowledge of SQL, Oracle, RDBMS, TOAD tools.
* Experience in Business requirements gathering and creation of supporting documentation
* Degree qualified or equivalent in relevant discipline
* Experienced in design and development of marketing systems and/or data warehouses
* Experienced in the design and development of web service applications
* Excellent communication, influencing and organisational skills
* A strong team player
* Presentation skills
* High level of business and market awareness
* Excellent problem solving skills and a strong commercial focus
* Adaptable, with experience of multi-tasking and working at own initiative to deliver tasks on time, budget and target
Vacancy Overview
The Senior Architecture Analyst plays a key role in designing and delivering both short and long term database solutions and ensuring the quality and breadth of data required to support Marketing Communications requirements, liaising with Sales and Marketing teams.
Recognising the evolution of the operating model and agile nature of the organisation the content and nature of this role may change over time. EDF Energy is an inclusive employer, and although these roles are advertised on a full time basis as standard, flexible working arrangements will be reviewed and considered in line with our flexible working policy.
Contextual Information
The Customers business has an annual turnover of c£6.3bn with an Operating expenditure of c£584m, Capex investment of c£56m, Gross margin of c£698m and EBITDA of c£72m. Customers operate with c6000 employees, recognise partners with a range of Trade Unions and is located across multiple UK locations. Employee mix includes contact centre, sales, product development, marketing and commercial. Outsourcing arrangements in the UK and overseas form part of the operating capability and capacity. Customers serve over 200,000 business customers and are the largest supplier of electricity to business customers in Britain. Customers also supplies energy and energy services to over 5.3m residential customer accounts across the UK.
Immediate challenges include the need to reduce operations costs, meeting the mandate deployment of Smart Metering, responding to the market changes that will be associated to the Competition and Markets Authority review.
The Customers Relationship Management team is responsible for the provision of customer’s data to support customer communications and campaigns across markets and channels and working to provide a flexible, agile platform on which to implement the Marketing and Sales plan. The team will be responsible for integrating the various legacy CRM interfaces across the Customer sales segments, and for establishing a simple, efficient service to the Marketing Communications team.
Nature and Scope
Customers operate within a fast paced, continuously evolving environment giving rise to key challenges including responding to regulatory and market reforms through innovative products, services or processes, creating value in tight margin highly competitive market places, and building trust with customers. Employee mix includes directly sourced contact centre staff and increasingly outsourced capability both on and off shore.
The job holder is fully empowered to make Commercial decisions in consultation with relevant stakeholders, and to make other decisions in accordance with the Customers FAL matrix. They will be expected to engage with senior stakeholders, escalating where necessary and presenting clear and concise information.
The role will require managing the customer and marketing databases, interfacing with external data providers and liaising and influencing stakeholders across the business to:
* Improve the efficiency of customer data processes supporting marketing communications;
* Enhance the quality of customer and marketing data; and
* Deliver a richer view of customers and prospects.
Following the reorganisation of the Customers business, the role holder will play a leading role in consolidating the various CRM systems and processes inherited from legacy Sales & Marketing activities, working in conjunction with the Customer Data Programme. The ultimate aim will be to identify and retain internal best practice, and to plan and manage the transition from alternative systems and processes.
Principal Accountabilities
* Act as expert of point-of-reference within the team on the architecture and content of the customer data warehouse, relevant associated systems, interfaces and data-flows; in order to ensure associated IT/Database projects are delivered on time and to cost.
* Act as expert of point-of-reference for EDF Energy customer data in supporting marketing and regulatory campaign design and decision making.
* Design changes to existing or new marketing database solutions in order to optimise current communications processes and ensure best performance from new solutions.
* An expert point of contact for data quality and adhering to and influencing company data policy and standards. Ensuring team data quality with support for assuring team campaign outputs.
* Work with internal/external stakeholders to identify solutions to problems or business initiatives that require CRM team support, in order to identify and develop new CRM and acquisition capabilities that could drive customer growth and profit
* Assist team colleagues, both on and offshore, in the provision and management of campaign data in order to meet critical business timelines.
* Establish and maintain best practice procedures to ensure the company’s contact strategy, data protection standards and customer trust are protected. Ensure campaign selections are made in accordance with these standards.
* Lead the identification and appraisal of CRM systems across legacy Sales & Marketing activities to consolidate best practice and develop leading solutions.
* Evaluate products and emerging technologies related to consumer marketing in order to make recommendations, fully backed by cost, integration and capability rationale, for data solutions.
Knowledge, Skills, Qualifications, Experience
* Strong background in database systems design and data warehouse design
* Strong knowledge of SQL, Oracle, RDBMS, TOAD tools.
* Experience in Business requirements gathering and creation of supporting documentation
* Degree qualified or equivalent in relevant discipline
* Experienced in design and development of marketing systems and/or data warehouses
* Experienced in the design and development of web service applications
* Excellent communication, influencing and organisational skills
* A strong team player
* Presentation skills
* High level of business and market awareness
* Excellent problem solving skills and a strong commercial focus
* Adaptable, with experience of multi-tasking and working at own initiative to deliver tasks on time, budget and target
Oct 29, 2018
Vacancy Overview
The Senior Architecture Analyst plays a key role in designing and delivering both short and long term database solutions and ensuring the quality and breadth of data required to support Marketing Communications requirements, liaising with Sales and Marketing teams.
Recognising the evolution of the operating model and agile nature of the organisation the content and nature of this role may change over time. EDF Energy is an inclusive employer, and although these roles are advertised on a full time basis as standard, flexible working arrangements will be reviewed and considered in line with our flexible working policy.
Contextual Information
The Customers business has an annual turnover of c£6.3bn with an Operating expenditure of c£584m, Capex investment of c£56m, Gross margin of c£698m and EBITDA of c£72m. Customers operate with c6000 employees, recognise partners with a range of Trade Unions and is located across multiple UK locations. Employee mix includes contact centre, sales, product development, marketing and commercial. Outsourcing arrangements in the UK and overseas form part of the operating capability and capacity. Customers serve over 200,000 business customers and are the largest supplier of electricity to business customers in Britain. Customers also supplies energy and energy services to over 5.3m residential customer accounts across the UK.
Immediate challenges include the need to reduce operations costs, meeting the mandate deployment of Smart Metering, responding to the market changes that will be associated to the Competition and Markets Authority review.
The Customers Relationship Management team is responsible for the provision of customer’s data to support customer communications and campaigns across markets and channels and working to provide a flexible, agile platform on which to implement the Marketing and Sales plan. The team will be responsible for integrating the various legacy CRM interfaces across the Customer sales segments, and for establishing a simple, efficient service to the Marketing Communications team.
Nature and Scope
Customers operate within a fast paced, continuously evolving environment giving rise to key challenges including responding to regulatory and market reforms through innovative products, services or processes, creating value in tight margin highly competitive market places, and building trust with customers. Employee mix includes directly sourced contact centre staff and increasingly outsourced capability both on and off shore.
The job holder is fully empowered to make Commercial decisions in consultation with relevant stakeholders, and to make other decisions in accordance with the Customers FAL matrix. They will be expected to engage with senior stakeholders, escalating where necessary and presenting clear and concise information.
The role will require managing the customer and marketing databases, interfacing with external data providers and liaising and influencing stakeholders across the business to:
* Improve the efficiency of customer data processes supporting marketing communications;
* Enhance the quality of customer and marketing data; and
* Deliver a richer view of customers and prospects.
Following the reorganisation of the Customers business, the role holder will play a leading role in consolidating the various CRM systems and processes inherited from legacy Sales & Marketing activities, working in conjunction with the Customer Data Programme. The ultimate aim will be to identify and retain internal best practice, and to plan and manage the transition from alternative systems and processes.
Principal Accountabilities
* Act as expert of point-of-reference within the team on the architecture and content of the customer data warehouse, relevant associated systems, interfaces and data-flows; in order to ensure associated IT/Database projects are delivered on time and to cost.
* Act as expert of point-of-reference for EDF Energy customer data in supporting marketing and regulatory campaign design and decision making.
* Design changes to existing or new marketing database solutions in order to optimise current communications processes and ensure best performance from new solutions.
* An expert point of contact for data quality and adhering to and influencing company data policy and standards. Ensuring team data quality with support for assuring team campaign outputs.
* Work with internal/external stakeholders to identify solutions to problems or business initiatives that require CRM team support, in order to identify and develop new CRM and acquisition capabilities that could drive customer growth and profit
* Assist team colleagues, both on and offshore, in the provision and management of campaign data in order to meet critical business timelines.
* Establish and maintain best practice procedures to ensure the company’s contact strategy, data protection standards and customer trust are protected. Ensure campaign selections are made in accordance with these standards.
* Lead the identification and appraisal of CRM systems across legacy Sales & Marketing activities to consolidate best practice and develop leading solutions.
* Evaluate products and emerging technologies related to consumer marketing in order to make recommendations, fully backed by cost, integration and capability rationale, for data solutions.
Knowledge, Skills, Qualifications, Experience
* Strong background in database systems design and data warehouse design
* Strong knowledge of SQL, Oracle, RDBMS, TOAD tools.
* Experience in Business requirements gathering and creation of supporting documentation
* Degree qualified or equivalent in relevant discipline
* Experienced in design and development of marketing systems and/or data warehouses
* Experienced in the design and development of web service applications
* Excellent communication, influencing and organisational skills
* A strong team player
* Presentation skills
* High level of business and market awareness
* Excellent problem solving skills and a strong commercial focus
* Adaptable, with experience of multi-tasking and working at own initiative to deliver tasks on time, budget and target