Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
Jul 03, 2023
Full time
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
Responsible for the management, support, maintenance, upgrade and development of IT applications within the business. Overseeing system reliability, security and scalability while playing a leading role in identifying technical requirements, driving DevOps practices, and ensuring compliance with regulatory standards. Client Details Leading property developer in London Description Provide 3rd line support for business applications with a primary focus on continual improvement, upgrade, integration and development. Take a lead role in identifying technical requirements in IT projects, providing technical support, maintaining comprehensive documentation of systems architecture, configurations and procedures while ensuring source control aligns with industry best practices Drive continuous value delivery to the business, adapting to changes, fostering collaboration and enhancing communications across teams. Aid in implementing DevOps practices including CI/CD pipelines deployments, leading their integration and staying updated on evolving DevOps trends and technologies. Develop and maintain disaster recovery and resilience plan for all IT applications and databases to ensure seamless continuity in the face of unexpected events. To follow Change Control procedures alongside best practice deployment in line with corporate cyber security standards. Manage relationships with users, key stakeholders and 3rd parties for applications delivery and support, including IT Application contracts renewals. Provide support for database upgrades and public websites including monthly health checks and refresh processes. Analyse data and present insights through reports and also assist with the design and development of complex SQL queries as required by the business. Develop automation scripts using APIs and other tools for continuous integration, deployment and monitoring, in ensuring reliability and efficiency in system operation. Implement robust security measures and ensure systems adhere to regulatory compliance standards, participating in regular audits and remediations as necessary. To identify and replace legacy applications where possible consolidating similar applications across the business. Coach, train and mentor junior members of the team on key skills and knowledge areas Undertake other duties as requested by Line Management. Profile Bachelor's degree in Computer Science, Engineering or relevant discipline, with a minimum of 5 years of related professional experience. A minimum of 4 years' experience in a development role. Proficient in problem-solving within an operational support environment, adept at triaging tickets and resolving issues to minimise further incidents. Strong analytical skills to identify business requirements and offer effective solutions. Experience with DevOps principles and practices including continuous integration, continuous delivery, automated testing and change control best practices. 4+ years experience in major programming languages such as ASP.NET, PHP along with substantial experience in major relational databases , preferably MS SQL Server, MySQL. Skilled in writing complex SQL queries, report development and data processing, with exposure to PowerBI. Experience with WordPress, cPanel and WHM. Understanding of HTML, CSS, JavaScript and REST API. Proven expertise and skill in cloud-based technologies, ideally with skills in Azure Experience with both Windows and Linux/Unix-based operating systems. Ability to work under pressure across diverse projects and deal effectively with ad-hoc tasks. Willingness to quickly embrace new technologies and learn modern development tools. Strong ability to engage with Suppliers and External Consultants. Strong within both a team and individual project environment. Job Offer competitive salary hybrid working generous pension insurance plans, health care subsidised gym membership store discounts. family leave
Mar 29, 2024
Full time
Responsible for the management, support, maintenance, upgrade and development of IT applications within the business. Overseeing system reliability, security and scalability while playing a leading role in identifying technical requirements, driving DevOps practices, and ensuring compliance with regulatory standards. Client Details Leading property developer in London Description Provide 3rd line support for business applications with a primary focus on continual improvement, upgrade, integration and development. Take a lead role in identifying technical requirements in IT projects, providing technical support, maintaining comprehensive documentation of systems architecture, configurations and procedures while ensuring source control aligns with industry best practices Drive continuous value delivery to the business, adapting to changes, fostering collaboration and enhancing communications across teams. Aid in implementing DevOps practices including CI/CD pipelines deployments, leading their integration and staying updated on evolving DevOps trends and technologies. Develop and maintain disaster recovery and resilience plan for all IT applications and databases to ensure seamless continuity in the face of unexpected events. To follow Change Control procedures alongside best practice deployment in line with corporate cyber security standards. Manage relationships with users, key stakeholders and 3rd parties for applications delivery and support, including IT Application contracts renewals. Provide support for database upgrades and public websites including monthly health checks and refresh processes. Analyse data and present insights through reports and also assist with the design and development of complex SQL queries as required by the business. Develop automation scripts using APIs and other tools for continuous integration, deployment and monitoring, in ensuring reliability and efficiency in system operation. Implement robust security measures and ensure systems adhere to regulatory compliance standards, participating in regular audits and remediations as necessary. To identify and replace legacy applications where possible consolidating similar applications across the business. Coach, train and mentor junior members of the team on key skills and knowledge areas Undertake other duties as requested by Line Management. Profile Bachelor's degree in Computer Science, Engineering or relevant discipline, with a minimum of 5 years of related professional experience. A minimum of 4 years' experience in a development role. Proficient in problem-solving within an operational support environment, adept at triaging tickets and resolving issues to minimise further incidents. Strong analytical skills to identify business requirements and offer effective solutions. Experience with DevOps principles and practices including continuous integration, continuous delivery, automated testing and change control best practices. 4+ years experience in major programming languages such as ASP.NET, PHP along with substantial experience in major relational databases , preferably MS SQL Server, MySQL. Skilled in writing complex SQL queries, report development and data processing, with exposure to PowerBI. Experience with WordPress, cPanel and WHM. Understanding of HTML, CSS, JavaScript and REST API. Proven expertise and skill in cloud-based technologies, ideally with skills in Azure Experience with both Windows and Linux/Unix-based operating systems. Ability to work under pressure across diverse projects and deal effectively with ad-hoc tasks. Willingness to quickly embrace new technologies and learn modern development tools. Strong ability to engage with Suppliers and External Consultants. Strong within both a team and individual project environment. Job Offer competitive salary hybrid working generous pension insurance plans, health care subsidised gym membership store discounts. family leave
Role: Senior Systems Analyst/Developer - Hybrid Our client is a highly prestigious corporate company based in the heart of the Docklands. Job Summary: Responsible for the management, support, maintenance, upgrade, and development of IT applications within the business. The role will strive to ensure that the business deploys best of breed solutions in a continuous cycle of review and improvement. In addition, that IT change control policies are in place and adhered to. Also, responsibilities involve overseeing system reliability, security and scalability while playing a leading role in identifying technical requirements, driving DevOps practices and ensuring compliance with regulatory standards. Main Responsibilities: Provide 3rd line support for business applications with a primary focus on continual improvement, upgrade, integration and development. Take a lead role in identifying technical requirements in IT projects, providing technical support, maintaining comprehensive documentation of systems architecture, configurations and procedures while ensuring source control aligns with industry best practices. Drive continuous value delivery to the business, adapting to changes, fostering collaboration and enhancing communications across teams. Aid in implementing DevOps practices including CI/CD pipelines deployments, leading their integration and staying updated on evolving DevOps trends and technologies. Develop and maintain disaster recovery and resilience plan for all IT applications and databases to ensure seamless continuity in the face of unexpected events. To follow Change Control procedures alongside best practice deployment in line with corporate cyber security standards. Manage relationships with users, key stakeholders and 3rd parties for applications delivery and support, including IT Application contracts renewals. Provide support for database upgrades and public websites including monthly health checks and refresh processes. Analyse data and present insights through reports and also assist with the design and development of complex SQL queries as required by the business. Develop automation scripts using APIs and other tools for continuous integration, deployment and monitoring, in ensuring reliability and efficiency in system operation. Implement robust security measures and ensure systems adhere to regulatory compliance standards, participating in regular audits and remediations as necessary. To identify and replace legacy applications where possible consolidating similar applications across the business. Coach, train and mentor junior members of the team on key skills and knowledge areas Undertake other duties as requested by Line Management. What We Require of You: A minimum of 5 years' experience in a Senior Systems Analyst/Development role A minimum of 4 years' experience in a development role. Proficient in problem-solving within an operational support environment, adept at triaging tickets and resolving issues to minimise further incidents. Strong analytical skills to identify business requirements and offer effective solutions. 4+ years' experience in major programming languages such as ASP.NET, PHP along with substantial experience in major relational databases, preferably MS SQL Server, MySQL. Skilled in writing complex SQL queries, report development and data processing, with exposure to PowerBI. Proven expertise and skill in cloud-based technologies, ideally with skills in Azure Experience with Windows operating systems. Ability to work under pressure across diverse projects and deal effectively with ad-hoc tasks. Willingness to quickly embrace new technologies and learn modern development tools. Strong ability to engage with Suppliers and External Consultants. Strong within both a team and individual project environment. Strong customer service skills whilst ensuring requirements scope is managed. The following experience would be highly advantageous: Experience with WordPress, cPanel and WHM. Understanding of HTML, CSS, JavaScript and REST API. Bachelor's degree in Computer Science, Engineering or relevant discipline Experience with Linux/Unix-based operating systems Experience with DevOps principles and practices including continuous integration, continuous delivery, automated testing and change control best practices.
Mar 29, 2024
Full time
Role: Senior Systems Analyst/Developer - Hybrid Our client is a highly prestigious corporate company based in the heart of the Docklands. Job Summary: Responsible for the management, support, maintenance, upgrade, and development of IT applications within the business. The role will strive to ensure that the business deploys best of breed solutions in a continuous cycle of review and improvement. In addition, that IT change control policies are in place and adhered to. Also, responsibilities involve overseeing system reliability, security and scalability while playing a leading role in identifying technical requirements, driving DevOps practices and ensuring compliance with regulatory standards. Main Responsibilities: Provide 3rd line support for business applications with a primary focus on continual improvement, upgrade, integration and development. Take a lead role in identifying technical requirements in IT projects, providing technical support, maintaining comprehensive documentation of systems architecture, configurations and procedures while ensuring source control aligns with industry best practices. Drive continuous value delivery to the business, adapting to changes, fostering collaboration and enhancing communications across teams. Aid in implementing DevOps practices including CI/CD pipelines deployments, leading their integration and staying updated on evolving DevOps trends and technologies. Develop and maintain disaster recovery and resilience plan for all IT applications and databases to ensure seamless continuity in the face of unexpected events. To follow Change Control procedures alongside best practice deployment in line with corporate cyber security standards. Manage relationships with users, key stakeholders and 3rd parties for applications delivery and support, including IT Application contracts renewals. Provide support for database upgrades and public websites including monthly health checks and refresh processes. Analyse data and present insights through reports and also assist with the design and development of complex SQL queries as required by the business. Develop automation scripts using APIs and other tools for continuous integration, deployment and monitoring, in ensuring reliability and efficiency in system operation. Implement robust security measures and ensure systems adhere to regulatory compliance standards, participating in regular audits and remediations as necessary. To identify and replace legacy applications where possible consolidating similar applications across the business. Coach, train and mentor junior members of the team on key skills and knowledge areas Undertake other duties as requested by Line Management. What We Require of You: A minimum of 5 years' experience in a Senior Systems Analyst/Development role A minimum of 4 years' experience in a development role. Proficient in problem-solving within an operational support environment, adept at triaging tickets and resolving issues to minimise further incidents. Strong analytical skills to identify business requirements and offer effective solutions. 4+ years' experience in major programming languages such as ASP.NET, PHP along with substantial experience in major relational databases, preferably MS SQL Server, MySQL. Skilled in writing complex SQL queries, report development and data processing, with exposure to PowerBI. Proven expertise and skill in cloud-based technologies, ideally with skills in Azure Experience with Windows operating systems. Ability to work under pressure across diverse projects and deal effectively with ad-hoc tasks. Willingness to quickly embrace new technologies and learn modern development tools. Strong ability to engage with Suppliers and External Consultants. Strong within both a team and individual project environment. Strong customer service skills whilst ensuring requirements scope is managed. The following experience would be highly advantageous: Experience with WordPress, cPanel and WHM. Understanding of HTML, CSS, JavaScript and REST API. Bachelor's degree in Computer Science, Engineering or relevant discipline Experience with Linux/Unix-based operating systems Experience with DevOps principles and practices including continuous integration, continuous delivery, automated testing and change control best practices.
Data Analyst - Cardiff Hybrid working 3 days onsite p/week, onsite parking available We are looking for an experienced Data Analyst who can understand, interpret, and predict patterns across our clients manufacturing business. They are looking for someone who can use those data-driven insights to enhance their business practices in order to achieve company goals/KPI s. If you have the following we'd love to hear from you! Expert in MS Excel Statistical, mathematical, or financial (one is essential you should demonstrate a sound background) SQL experience (coding) Attention to detail Experience with data visualisation tools (Power Bi, Tableau etc) Familiarity with data modelling, data warehousing, ETL process (foundational) ideally someone with good experience in all 3. Duties: Perform data analysis and apply statistical techniques to identify trends, patterns, correlations, and insights. • Create, update and maintain regular Management Information and regulatory reports and dashboards. • Interpret data and present findings to stakeholders in a clear and concise manner through reports, visualizations, and presentations. • Develop data models, dashboards, and reports to track key performance indicators (KPIs) and provide actionable insights. • Collect, cleanse, and organize large and complex data sets from various sources. • Collaborate with cross-functional teams to identify data requirements and support data-driven decision-making processes. • Identify data quality issues and work with relevant teams to resolve them, ensuring accuracy and reliability of data Ideal Skills, Knowledge and Experience: • A relevant professional qualification in Data Science, Statistics, Mathematics, or a related field is desirable • Proven experience working as a Data Analyst or in a similar role Skillset: • Strong analytical skills with the ability to collect, organise, analyse, and interpret large and complex data sets. • Proficiency in data management and analysis tools and programming languages such as SQL, Python, R, or SAS. • Experience with data visualisation tools such as Power BI (preferred), Tableau, or QlikView. • Solid understanding of statistical methods and techniques for data analysis. • Familiarity with data modelling, data warehousing, and ETL processes. If this sounds like you please apply now for further details, thanks!
Mar 29, 2024
Full time
Data Analyst - Cardiff Hybrid working 3 days onsite p/week, onsite parking available We are looking for an experienced Data Analyst who can understand, interpret, and predict patterns across our clients manufacturing business. They are looking for someone who can use those data-driven insights to enhance their business practices in order to achieve company goals/KPI s. If you have the following we'd love to hear from you! Expert in MS Excel Statistical, mathematical, or financial (one is essential you should demonstrate a sound background) SQL experience (coding) Attention to detail Experience with data visualisation tools (Power Bi, Tableau etc) Familiarity with data modelling, data warehousing, ETL process (foundational) ideally someone with good experience in all 3. Duties: Perform data analysis and apply statistical techniques to identify trends, patterns, correlations, and insights. • Create, update and maintain regular Management Information and regulatory reports and dashboards. • Interpret data and present findings to stakeholders in a clear and concise manner through reports, visualizations, and presentations. • Develop data models, dashboards, and reports to track key performance indicators (KPIs) and provide actionable insights. • Collect, cleanse, and organize large and complex data sets from various sources. • Collaborate with cross-functional teams to identify data requirements and support data-driven decision-making processes. • Identify data quality issues and work with relevant teams to resolve them, ensuring accuracy and reliability of data Ideal Skills, Knowledge and Experience: • A relevant professional qualification in Data Science, Statistics, Mathematics, or a related field is desirable • Proven experience working as a Data Analyst or in a similar role Skillset: • Strong analytical skills with the ability to collect, organise, analyse, and interpret large and complex data sets. • Proficiency in data management and analysis tools and programming languages such as SQL, Python, R, or SAS. • Experience with data visualisation tools such as Power BI (preferred), Tableau, or QlikView. • Solid understanding of statistical methods and techniques for data analysis. • Familiarity with data modelling, data warehousing, and ETL processes. If this sounds like you please apply now for further details, thanks!
Hours: 40 hours per week, Monday to Friday Location: Cannock with hybrid and flexible working When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. We are currently looking for a talented Data Analyst to join a large data and analytics function within a leading Environmental company. The Data Analyst will be surrounded by like minded people who are all trying to achieve similar goals. As a business we are making more and more decisions based on data and you can play a big part in helping us to achieve our growth objectives. What we can offer you; 25 days of annual leave. Access to our company pension scheme. Discounts on everything from groceries to well known retailers. Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to. 24 hour access to a virtual GP, 365 days a year, for you and family members in your household. One paid days leave every year to volunteer and support your community. Ongoing training and development opportunities, allowing you to reach your full potential. What will you be doing? Create a suite of automated reports and dashboards by which we can effectively manage our business. Identify KPIs within the business and ensure that they are measurable with achievable targets. Develop an understanding of the various end users of these reports and ensure that they are suitable. Use advanced analytics practices to delve deeper into trends and patterns in the data. Be able to communicate technical solutions to non-technical people. What are we looking for? Strong SQL coding ability with an ability to understand data modelling within SSAS or Power BI Models. Experience utilising data viz tools (Salesforce / Power Bi preferred). Microsoft Power BI Desktop and Online (Report and Dataset development and management). High problem solving ability. What's Next: Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Mar 28, 2024
Full time
Hours: 40 hours per week, Monday to Friday Location: Cannock with hybrid and flexible working When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. We are currently looking for a talented Data Analyst to join a large data and analytics function within a leading Environmental company. The Data Analyst will be surrounded by like minded people who are all trying to achieve similar goals. As a business we are making more and more decisions based on data and you can play a big part in helping us to achieve our growth objectives. What we can offer you; 25 days of annual leave. Access to our company pension scheme. Discounts on everything from groceries to well known retailers. Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to. 24 hour access to a virtual GP, 365 days a year, for you and family members in your household. One paid days leave every year to volunteer and support your community. Ongoing training and development opportunities, allowing you to reach your full potential. What will you be doing? Create a suite of automated reports and dashboards by which we can effectively manage our business. Identify KPIs within the business and ensure that they are measurable with achievable targets. Develop an understanding of the various end users of these reports and ensure that they are suitable. Use advanced analytics practices to delve deeper into trends and patterns in the data. Be able to communicate technical solutions to non-technical people. What are we looking for? Strong SQL coding ability with an ability to understand data modelling within SSAS or Power BI Models. Experience utilising data viz tools (Salesforce / Power Bi preferred). Microsoft Power BI Desktop and Online (Report and Dataset development and management). High problem solving ability. What's Next: Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
2nd Line Support Analyst - Dorset - Consultancy - 35,000 - 40,000 + Excellent Benefits Overview: Our client, a leading Microsoft consultancy partner is looking for an experienced 2nd Line Support Analyst to work with a number of their key clients. Role & Responsibilities: Taking ownership and managing tickets through resolution or escalation Provide technical support to end users. Maintain and oversee installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within a team framework. Have a high level of professional responsibility. Maintain a professional demeanour. Skills & Experience Required: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix ( XenApp/XenDesktop) Overview / Benefits: 35,000 - 40,000 Basic Salary + Bonus + Excellent Benefits Package 2nd Line Support Analyst - Dorset - Consultancy - 35,000 - 40,000 + Excellent Benefits
Mar 28, 2024
Full time
2nd Line Support Analyst - Dorset - Consultancy - 35,000 - 40,000 + Excellent Benefits Overview: Our client, a leading Microsoft consultancy partner is looking for an experienced 2nd Line Support Analyst to work with a number of their key clients. Role & Responsibilities: Taking ownership and managing tickets through resolution or escalation Provide technical support to end users. Maintain and oversee installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within a team framework. Have a high level of professional responsibility. Maintain a professional demeanour. Skills & Experience Required: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix ( XenApp/XenDesktop) Overview / Benefits: 35,000 - 40,000 Basic Salary + Bonus + Excellent Benefits Package 2nd Line Support Analyst - Dorset - Consultancy - 35,000 - 40,000 + Excellent Benefits
Title: SAP Basis Specialist Function: IT Location: Bolton Hours: Hybrid Competitive + excellent benefits package Are you an experienced SAP Basis Specialist looking for an exciting new challenge? This is an opportunity for a SAP Basis Specialist based at our Head Office located in Bolton. Here you will find our central IT department and key business functions that enable our sites and depots to make our great quality products. The Recipe We are looking for a SAP Basis Specialist / Manager to join a dynamic team of over 40 IT professionals, reporting directly to the Head of IT Operations. Our SAP systems are the at the digital core of our business which we strive to keep current and continually evolve and now is an exciting time to join us as Warburtons prepares for it s final stages of migrating to SAP S4. You'll be leading all SAP system technical delivery - development, continuous improvement and implementation, ensuring correct operation of BAU of SAP technical operations. Through a position of technical expertise, lead and directly support the team in defining and implementing technical elements of projects and enhancements. Ensure Support and Operational activities are defined for BAU requirements. Managing the Security and User management of SAP and AD systems The Role Develop a programme of SAP core systems BAU operations and security controls. Define a process of support, automation and resolution for any new SAP technologies. Provide technical expertise and guidance on IT operations and projects. Propose and contribute to the design & planning of future IT systems, including planning, implementation and testing to ensure support of future business requirements in terms of capacity and capability. Provide hands-on leadership to the Technical Analysts, SAP Basis and Security team, ensuring operations and new developments are kept on track and appropriate corrective action is taken where needed. Deliver, monitor and report on SAP systems operations. Create appropriate monitoring and alerting procedures, developing the appropriate automated recovery methods. To ensure timely completion of technical activities within planned cost, resource and budget. Ensure disaster recovery process are in-place and in line with business requirements Provide technical expertise in evaluating and proposing future fit solutions within our core SAP ERP platform and those peripheral systems in a post-modern SAP ERP environment. Essential Ingredients 5+ years experience of SAP Basis admin and technical support With Strong technical skills to ensure stability and recoverability in a high availability environment. Good change control with transport, OSS and patching management across the SAP applications SAP Patching of ABAP and JAVA systems Working knowledge of common SAP databases - HANA, Sybase, MaxDB Knowledge as system admin of Windows / Linux A continuous improvement approach to the SAP applications platform including architecture, landscape design, implementation, upgrades, performance tuning, system integrations Experience working with ERP, PO, SolMan, Fiori Support of integrations to cloud systems via RFC s and SAP Cloud Connector Analytical and thorough approach of technical monitoring and capacity management Contribute to the development and implementation of SAP roadmap for Warburtons Able to report on system and project status to senior stakeholders Extra Dough At last and by no means least you will want to know what your bread is worth. A slice of the annual profits Family time is important to us so as well as your holiday entitlement, we'll give you the opportunity to purchase up to an extra weeks annual leave Award winning pension scheme Products you will love along with deals and discounts for you and the family through our Extra Dough website Continued investment in your personal development Fully stocked kitchens filled with our delicious products for you to enjoy with your daily brew! Support for your health and wellbeing, including access to free physiotherapy, 24/7 access to a confidential helpline for practical advice and a comprehensive occupational health service We respect and value difference. We look to create an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, religion, sexual orientation, physical or mental ability, ethnicity, or any other aspect which makes them unique, are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work, is the right thing to do.
Mar 28, 2024
Full time
Title: SAP Basis Specialist Function: IT Location: Bolton Hours: Hybrid Competitive + excellent benefits package Are you an experienced SAP Basis Specialist looking for an exciting new challenge? This is an opportunity for a SAP Basis Specialist based at our Head Office located in Bolton. Here you will find our central IT department and key business functions that enable our sites and depots to make our great quality products. The Recipe We are looking for a SAP Basis Specialist / Manager to join a dynamic team of over 40 IT professionals, reporting directly to the Head of IT Operations. Our SAP systems are the at the digital core of our business which we strive to keep current and continually evolve and now is an exciting time to join us as Warburtons prepares for it s final stages of migrating to SAP S4. You'll be leading all SAP system technical delivery - development, continuous improvement and implementation, ensuring correct operation of BAU of SAP technical operations. Through a position of technical expertise, lead and directly support the team in defining and implementing technical elements of projects and enhancements. Ensure Support and Operational activities are defined for BAU requirements. Managing the Security and User management of SAP and AD systems The Role Develop a programme of SAP core systems BAU operations and security controls. Define a process of support, automation and resolution for any new SAP technologies. Provide technical expertise and guidance on IT operations and projects. Propose and contribute to the design & planning of future IT systems, including planning, implementation and testing to ensure support of future business requirements in terms of capacity and capability. Provide hands-on leadership to the Technical Analysts, SAP Basis and Security team, ensuring operations and new developments are kept on track and appropriate corrective action is taken where needed. Deliver, monitor and report on SAP systems operations. Create appropriate monitoring and alerting procedures, developing the appropriate automated recovery methods. To ensure timely completion of technical activities within planned cost, resource and budget. Ensure disaster recovery process are in-place and in line with business requirements Provide technical expertise in evaluating and proposing future fit solutions within our core SAP ERP platform and those peripheral systems in a post-modern SAP ERP environment. Essential Ingredients 5+ years experience of SAP Basis admin and technical support With Strong technical skills to ensure stability and recoverability in a high availability environment. Good change control with transport, OSS and patching management across the SAP applications SAP Patching of ABAP and JAVA systems Working knowledge of common SAP databases - HANA, Sybase, MaxDB Knowledge as system admin of Windows / Linux A continuous improvement approach to the SAP applications platform including architecture, landscape design, implementation, upgrades, performance tuning, system integrations Experience working with ERP, PO, SolMan, Fiori Support of integrations to cloud systems via RFC s and SAP Cloud Connector Analytical and thorough approach of technical monitoring and capacity management Contribute to the development and implementation of SAP roadmap for Warburtons Able to report on system and project status to senior stakeholders Extra Dough At last and by no means least you will want to know what your bread is worth. A slice of the annual profits Family time is important to us so as well as your holiday entitlement, we'll give you the opportunity to purchase up to an extra weeks annual leave Award winning pension scheme Products you will love along with deals and discounts for you and the family through our Extra Dough website Continued investment in your personal development Fully stocked kitchens filled with our delicious products for you to enjoy with your daily brew! Support for your health and wellbeing, including access to free physiotherapy, 24/7 access to a confidential helpline for practical advice and a comprehensive occupational health service We respect and value difference. We look to create an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, religion, sexual orientation, physical or mental ability, ethnicity, or any other aspect which makes them unique, are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work, is the right thing to do.
Data Engineer Azure Surbiton, Surrey - £70,000 A highly successful, global business with offices based in the US, Europe and Asia are looking for a capable Data Engineer with Azure experience to join their larger IT team. This is a brilliant opportunity to join an established business at an exciting time; they have just migrated over to modern data architecture within the Microsoft Cloud (Azure) and need a skilled and enthusiastic Data Engineer to support their on-going innovation and development. As the Data Engineer, you will be responsible for creating and handling scalable data pipelines, assuring data quality, and maximizing data processing performance within various data integration solutions. You will also work closely with the wider IT team such as data analysts, and software developers, to provide them with the data they need to perform their job functions, and understand the nature of the data that they need you to pull in. The ideal candidate will have the following relevant experience: Proficiency in SQL and other data query languages Strong data management foundation and specialized skills in Azure cloud computing. Experience with Azure data storage solutions, such as Azure SQL, Azure Cosmos DB , Azure Data Lake Experience with data integration tools to include Azure Data Factory and Azure Databricks Experience in designing and hands-on development in cloud-based analytics solutions. Designing and building of data pipelines using API ingestion Knowledge of Microsoft BI Stack (SSRS/SSAS/SSIS) is desirable. The salary on offer for this role is £60,000 - £70,000 plus benefits including: 22 days annual leave (increasing to 25 after 1 year & with length of service) Free onsite gym including classes Free onsite parking Continued professional development Life insurance Private healthcare and pension Employee assistance programme (EAP) 2x Giving Back charitable days per year Cycle to work scheme
Mar 28, 2024
Full time
Data Engineer Azure Surbiton, Surrey - £70,000 A highly successful, global business with offices based in the US, Europe and Asia are looking for a capable Data Engineer with Azure experience to join their larger IT team. This is a brilliant opportunity to join an established business at an exciting time; they have just migrated over to modern data architecture within the Microsoft Cloud (Azure) and need a skilled and enthusiastic Data Engineer to support their on-going innovation and development. As the Data Engineer, you will be responsible for creating and handling scalable data pipelines, assuring data quality, and maximizing data processing performance within various data integration solutions. You will also work closely with the wider IT team such as data analysts, and software developers, to provide them with the data they need to perform their job functions, and understand the nature of the data that they need you to pull in. The ideal candidate will have the following relevant experience: Proficiency in SQL and other data query languages Strong data management foundation and specialized skills in Azure cloud computing. Experience with Azure data storage solutions, such as Azure SQL, Azure Cosmos DB , Azure Data Lake Experience with data integration tools to include Azure Data Factory and Azure Databricks Experience in designing and hands-on development in cloud-based analytics solutions. Designing and building of data pipelines using API ingestion Knowledge of Microsoft BI Stack (SSRS/SSAS/SSIS) is desirable. The salary on offer for this role is £60,000 - £70,000 plus benefits including: 22 days annual leave (increasing to 25 after 1 year & with length of service) Free onsite gym including classes Free onsite parking Continued professional development Life insurance Private healthcare and pension Employee assistance programme (EAP) 2x Giving Back charitable days per year Cycle to work scheme
Systematix Technology Consultants Inc.
Portsmouth, Hampshire
Systematix is currently looking for an IT Operations Analyst to help with the implementation of a diverse global IT Operations network, for one of the world's leaders in Life Sciences technologies.ABOUT THE PROJECTOur client is one of the world's leading Life Sciences, with offices around the globe. Working as Infrastrucutre Operations Analyst for the Client Technologies division, you will be responsible for providing support for Global IT Operations including service desk, system administration, development, security and support of all relevant IT infrastructure, systems and applications.ABOUT THE RESPONSIBILITIES Providing user and administrative support for IT systems, applications and Infrastructure Providing technical guidance to users and management for IT related issues and queries Performing maintenance and troubleshooting of all relevant hardware, software and systems Assist Manager/Supervisor in development of desktop support and local server systems strategy Perform maintenance and troubleshooting of all relevant hardware and software. Implementation and support of network operating systems and services. Configuration, installation & deployment of all PC's and PC related peripherals. Configuration, installation, deployment & support of desktop management suite. Supporting local manufacturing systems. Developing and maintain appropriate desktop and server related procedures and ensure these procedures are enforced. Developing & maintaining appropriate disaster recovery procedures. Developing a working knowledge of department specific applications. Keeping abreast of technical aspects of PC-LAN computing environment. Providing project management for implementations and roll-outs. Providing Manager/Supervisor with equipment projections and assist with purchasing. Performing daily backup procedures as defined by technical leads. Identifying opportunities and recommend solutions for improving service, efficiency and effectiveness. Performing system analysis and utilisation reports as required. Logging into and using telephone and computer based Service Desk system to record all support activities. ABOUT THE QUALIFICATIONS Associate's Degree in Information Technology (or equivalent) Up-to-date professional IT certification 4+ year experience of providing second line end user desktop support 4+ year experience of PC applications / operating systems / hardware Strong knowledge of IT hardware and associated peripherals Excellent knowledge of Microsoft operating system and Office applications Ability to use technical documentation and diagnostic tools to solve hardware and software problems Ability to work as part of a team Excellent judgment and strong analytical skills as well as follow-up and organizational skills Strong written and verbal communication skills Ability to perform risk assessments Willing to provide out of hours support and coverage for National holidays ABOUT THE ROLEThis is a 3-month contract to be performed onsite at our client's location in the South East England area. ABOUT SYSTEMATIXSystematix is a Global Consulting and Resourcing firm head quartered in Canada with offices across North America and the United Kingdom. We provide the highest caliber consulting solutions to a diverse client base that includes all levels of Government and all Private Industry sectors. Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we don't just accept difference, we thrive on it and believe that diverse cultures, perspectives, and experiences enhance our workforce and bring value to our community. Systematix Technology Consultants Inc has adopted the Employment Equity Policy to promote the full participation and advancement of members of the designated groups (women, indigenous peoples, members of visible minority groups, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act in the Systematix Technology Consultants Inc workforce.
Mar 28, 2024
Full time
Systematix is currently looking for an IT Operations Analyst to help with the implementation of a diverse global IT Operations network, for one of the world's leaders in Life Sciences technologies.ABOUT THE PROJECTOur client is one of the world's leading Life Sciences, with offices around the globe. Working as Infrastrucutre Operations Analyst for the Client Technologies division, you will be responsible for providing support for Global IT Operations including service desk, system administration, development, security and support of all relevant IT infrastructure, systems and applications.ABOUT THE RESPONSIBILITIES Providing user and administrative support for IT systems, applications and Infrastructure Providing technical guidance to users and management for IT related issues and queries Performing maintenance and troubleshooting of all relevant hardware, software and systems Assist Manager/Supervisor in development of desktop support and local server systems strategy Perform maintenance and troubleshooting of all relevant hardware and software. Implementation and support of network operating systems and services. Configuration, installation & deployment of all PC's and PC related peripherals. Configuration, installation, deployment & support of desktop management suite. Supporting local manufacturing systems. Developing and maintain appropriate desktop and server related procedures and ensure these procedures are enforced. Developing & maintaining appropriate disaster recovery procedures. Developing a working knowledge of department specific applications. Keeping abreast of technical aspects of PC-LAN computing environment. Providing project management for implementations and roll-outs. Providing Manager/Supervisor with equipment projections and assist with purchasing. Performing daily backup procedures as defined by technical leads. Identifying opportunities and recommend solutions for improving service, efficiency and effectiveness. Performing system analysis and utilisation reports as required. Logging into and using telephone and computer based Service Desk system to record all support activities. ABOUT THE QUALIFICATIONS Associate's Degree in Information Technology (or equivalent) Up-to-date professional IT certification 4+ year experience of providing second line end user desktop support 4+ year experience of PC applications / operating systems / hardware Strong knowledge of IT hardware and associated peripherals Excellent knowledge of Microsoft operating system and Office applications Ability to use technical documentation and diagnostic tools to solve hardware and software problems Ability to work as part of a team Excellent judgment and strong analytical skills as well as follow-up and organizational skills Strong written and verbal communication skills Ability to perform risk assessments Willing to provide out of hours support and coverage for National holidays ABOUT THE ROLEThis is a 3-month contract to be performed onsite at our client's location in the South East England area. ABOUT SYSTEMATIXSystematix is a Global Consulting and Resourcing firm head quartered in Canada with offices across North America and the United Kingdom. We provide the highest caliber consulting solutions to a diverse client base that includes all levels of Government and all Private Industry sectors. Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we don't just accept difference, we thrive on it and believe that diverse cultures, perspectives, and experiences enhance our workforce and bring value to our community. Systematix Technology Consultants Inc has adopted the Employment Equity Policy to promote the full participation and advancement of members of the designated groups (women, indigenous peoples, members of visible minority groups, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act in the Systematix Technology Consultants Inc workforce.
Our client has an exciting opportunity for a NOC Analyst to join the team. Location: London Salary: £30,000-£50,000 per annum Job Type: Full-time/ permanent About The Company: Our client is a pioneering fintech firm recognised globally as a premier provider of cutting-edge fintech solutions spanning a diverse range of assets. From innovative liquidity solutions to bespoke in-house technology hubs and state-of-the-art online trading platforms, our client lead the industry with our comprehensive suite of offerings. NOC Analyst - The Role: As a NOC Analyst, you will support our client's network operation centre by providing 1st line support to their customer based on 24/7 basis. You will play a pivotal role in maintaining the stability and efficiency of our client's network infrastructure. You will help to monitor network performance, troubleshoot issues, and ensure uninterrupted connectivity for our client and their customers. NOC Analyst - Key Responsibilities: - Identifying and resolving network incidents - Documenting processes and procedures - Collaborating with cross-functional teams to implement solutions and prevent future issues - Work on multiple ticket queues: incidents, changes, requests for change and service requests - Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate - Monitor usage patterns and conduct ongoing trend analysis to track system load, usage, and responses, enabling proactive issue identification - Conduct diagnostic analyses of applications, networks, and related systems as needed - Deliver both on-site and remote technical support as necessary to ensure continuous monitoring - Assist in managing disaster recovery processes, offering support during incidents as directed by the incident manager - Adhere to all relevant legislation and codes of practice applicable to the role NOC Analyst - You: - 2+ years of experience in a NOC or similar environment - Proficiency in Cisco routers and switches preferred, with a minimum CCNA certification desirable - Ability in troubleshooting and maintaining Firewalls and/or Security Event management systems - Previous experience within a Linux work environment - Previous cloud experience, AWS preferred - Ability to prioritise own workload. NOC Analyst - Benefits: - Performance-based bonus - Medical insurance coverage for employees and family members - Flexible working options - Employee wellness initiatives - Company lunch in the office - Life assurance 5 times annual salary - Regular company events To submit your CV for this exciting NOC Analyst opportunity, please click 'Apply' now!
Mar 28, 2024
Full time
Our client has an exciting opportunity for a NOC Analyst to join the team. Location: London Salary: £30,000-£50,000 per annum Job Type: Full-time/ permanent About The Company: Our client is a pioneering fintech firm recognised globally as a premier provider of cutting-edge fintech solutions spanning a diverse range of assets. From innovative liquidity solutions to bespoke in-house technology hubs and state-of-the-art online trading platforms, our client lead the industry with our comprehensive suite of offerings. NOC Analyst - The Role: As a NOC Analyst, you will support our client's network operation centre by providing 1st line support to their customer based on 24/7 basis. You will play a pivotal role in maintaining the stability and efficiency of our client's network infrastructure. You will help to monitor network performance, troubleshoot issues, and ensure uninterrupted connectivity for our client and their customers. NOC Analyst - Key Responsibilities: - Identifying and resolving network incidents - Documenting processes and procedures - Collaborating with cross-functional teams to implement solutions and prevent future issues - Work on multiple ticket queues: incidents, changes, requests for change and service requests - Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate - Monitor usage patterns and conduct ongoing trend analysis to track system load, usage, and responses, enabling proactive issue identification - Conduct diagnostic analyses of applications, networks, and related systems as needed - Deliver both on-site and remote technical support as necessary to ensure continuous monitoring - Assist in managing disaster recovery processes, offering support during incidents as directed by the incident manager - Adhere to all relevant legislation and codes of practice applicable to the role NOC Analyst - You: - 2+ years of experience in a NOC or similar environment - Proficiency in Cisco routers and switches preferred, with a minimum CCNA certification desirable - Ability in troubleshooting and maintaining Firewalls and/or Security Event management systems - Previous experience within a Linux work environment - Previous cloud experience, AWS preferred - Ability to prioritise own workload. NOC Analyst - Benefits: - Performance-based bonus - Medical insurance coverage for employees and family members - Flexible working options - Employee wellness initiatives - Company lunch in the office - Life assurance 5 times annual salary - Regular company events To submit your CV for this exciting NOC Analyst opportunity, please click 'Apply' now!
Are you at the start of your IT Security career and not getting the training you need? Are you feeling unmotivated and unsupported? If the answer is yes, here's a role for you This is an opportunity to join a Software Development house that works with HUGE brands and household names. What's in it for you? 45,000 base salary 25 days holidays plus birthday, bank holidays and 2 volunteer days off Company share option scheme Internal and external training courses What will you bring? A base level of web application security CI/CD understanding Understanding of security reviews and security frameworks- ISO(phone number removed), SAST, DAST Understanding of code written in C#/Java Sound like you? Apply now with a CV or drop me a message on LinkedIn, Emma O' Good luck! Please note, only UK-based candidates will be considered.
Mar 28, 2024
Full time
Are you at the start of your IT Security career and not getting the training you need? Are you feeling unmotivated and unsupported? If the answer is yes, here's a role for you This is an opportunity to join a Software Development house that works with HUGE brands and household names. What's in it for you? 45,000 base salary 25 days holidays plus birthday, bank holidays and 2 volunteer days off Company share option scheme Internal and external training courses What will you bring? A base level of web application security CI/CD understanding Understanding of security reviews and security frameworks- ISO(phone number removed), SAST, DAST Understanding of code written in C#/Java Sound like you? Apply now with a CV or drop me a message on LinkedIn, Emma O' Good luck! Please note, only UK-based candidates will be considered.
JOB TITLE: Data and Analytics Senior Analyst - Consumer Card Pricing SALARY: £57,546 - £63,940 LOCATION(S): Chester/Cardiff HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites Lloyds Banking Group is the largest consumer credit card lender in the UK. Our Credit Cards Pricing and Performance Team use a data-driven approach to make sure our products are always compelling and relevant, and we're excited to be making another delightful addition to the team! About this opportunity We're looking for someone who is great at working with large volumes of data, teasing out insights, then bringing these to life when presenting to others. You're proud of the quality of the code you write, with experience writing sophisticated SQL queries, and the ability to write well-documented code in SAS, Python, or another similar language. Your day-to-day will be a mix of data science / engineering, and analysis work: you might be optimizing an SQL query, automating a data pipeline, or developing and presenting a piece of bespoke analysis. You'll primarily be involved in analysing Balance Transfers and Money Transfers in existing credit card customers - assessing financial performance and customer behaviour. The valuation of BTs and MTs is important in understanding the profitability of the credit card portfolio, and provides commercial insights into all aspects of customer engagement. Day to day, you will: Data provision - writing and optimising SQL queries to support you and the team in performing customized analysis Writing code to automate data processing: currently in SAS but transitioning to GCP Create analysis to support BT/MT valuation: developing and improving forecasting methodologies, and analysis techniques to provide insights into customer behaviour and performance Drive the Promotional BT/MT process from a valuation perspective, developing meaningful insights into behavioural segment performance by price point and ensuring sufficient control over data processes. Use our partnerships with colleagues in Finance, Credit Risk and Product Design to build, monitor and update financial valuations for new and existing offers to customers by customer behaviour segment. Why Lloyds Banking Group Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here. What you'll need Excellent analytical ability with highly developed attention to detail and numerical skills Experience handling and simplifying large volumes of data, writing advanced SQL and optimizing existing queries for performance A good level of coding experience in one or more programming languages, particularly experience in manipulating data and performing analysis; SAS coding experience is not required but you must be willing and able to pick this up fairly quickly Proficient in excel and understanding complex formulas to ensure spreadsheets are efficient and future proofed Excellent communicating skills and be able to present succinct summaries of sophisticated and data heavy pieces of work to senior management Experience of working independently and setting key priorities for yourself And any experience of these would be really useful Financial services experience including profit and loss knowledge Experience with SQL on distributed platforms (e.g., Teradata, Apache Hive) and/or cloud SQL platforms (e.g., GCP BigQuery, Azure, AWS) SAS coding experience About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
Mar 28, 2024
Full time
JOB TITLE: Data and Analytics Senior Analyst - Consumer Card Pricing SALARY: £57,546 - £63,940 LOCATION(S): Chester/Cardiff HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites Lloyds Banking Group is the largest consumer credit card lender in the UK. Our Credit Cards Pricing and Performance Team use a data-driven approach to make sure our products are always compelling and relevant, and we're excited to be making another delightful addition to the team! About this opportunity We're looking for someone who is great at working with large volumes of data, teasing out insights, then bringing these to life when presenting to others. You're proud of the quality of the code you write, with experience writing sophisticated SQL queries, and the ability to write well-documented code in SAS, Python, or another similar language. Your day-to-day will be a mix of data science / engineering, and analysis work: you might be optimizing an SQL query, automating a data pipeline, or developing and presenting a piece of bespoke analysis. You'll primarily be involved in analysing Balance Transfers and Money Transfers in existing credit card customers - assessing financial performance and customer behaviour. The valuation of BTs and MTs is important in understanding the profitability of the credit card portfolio, and provides commercial insights into all aspects of customer engagement. Day to day, you will: Data provision - writing and optimising SQL queries to support you and the team in performing customized analysis Writing code to automate data processing: currently in SAS but transitioning to GCP Create analysis to support BT/MT valuation: developing and improving forecasting methodologies, and analysis techniques to provide insights into customer behaviour and performance Drive the Promotional BT/MT process from a valuation perspective, developing meaningful insights into behavioural segment performance by price point and ensuring sufficient control over data processes. Use our partnerships with colleagues in Finance, Credit Risk and Product Design to build, monitor and update financial valuations for new and existing offers to customers by customer behaviour segment. Why Lloyds Banking Group Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here. What you'll need Excellent analytical ability with highly developed attention to detail and numerical skills Experience handling and simplifying large volumes of data, writing advanced SQL and optimizing existing queries for performance A good level of coding experience in one or more programming languages, particularly experience in manipulating data and performing analysis; SAS coding experience is not required but you must be willing and able to pick this up fairly quickly Proficient in excel and understanding complex formulas to ensure spreadsheets are efficient and future proofed Excellent communicating skills and be able to present succinct summaries of sophisticated and data heavy pieces of work to senior management Experience of working independently and setting key priorities for yourself And any experience of these would be really useful Financial services experience including profit and loss knowledge Experience with SQL on distributed platforms (e.g., Teradata, Apache Hive) and/or cloud SQL platforms (e.g., GCP BigQuery, Azure, AWS) SAS coding experience About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
Job title: Senior Machine Learning Scientist Location: Flexible Role overview Markerstudy Group have a very exciting opportunity for a Senior Machine Learning Scientist to support the delivery and deployment of Insurance Claims and Operations use cases. You will have the technical support of an established machine learning function, to then create fully automated machine learning pipelines. You will be supported by an Operations Insight function that have vast experience in the delivery, evaluation, and performance tracking of machine learning models. The role will be working in an exciting, diverse and changeable environment, key stakeholders will be across Broker Services, Customer & Third Party Claims, Counter Fraud and Continuous Improvement. Responsibilities: Adhering to best practice, covering all aspects of machine learning, ensuring policies and procedures are adhered to Create robust high-quality code using test-driven development (TDD) techniques and adhering to the SOLID coding standard Deploy and maintain machine learning methods in a DevOps / MLOps based machine learning environment Tune machine learning methods for optimal performance. Deploy and maintain machine learning methods in our machine learning pipelines using robust test-driven development (TDD) coding approaches, using the SOLID software development principles. Actively contribute to creating a culture of coding and data excellence Mentor and coach, a small, specialized team of junior machine learning specialists and insight analysts Key Skills and Experience: Experience in tuning and deploying machine learning methods Experience with some of the following predictive modelling techniques; Logistic Regression, GBMs, Elastic Net GLMs, GAMs, Decision Trees, Random Forests, Neural Nets, Clustering, Isolation Forest, SVMs, NLP Experience in DevOps and Azure ML, or other MLOps and ML Lifecycle technology stacks, such as AWS, Databricks, Google Cloud, etc. Experience in creating production grade coding and SOLID programming principles, including test-driven development (TDD) approaches Experience in programming languages (e.g. Python, PySpark, R, SAS, SQL) Experience in source-control software, e.g., GitHub Ability to demonstrate that bias and ethics have been considered throughout the model build and deployment Ability to track model performance including degradation and provide a clear and concise view on explainability Proficient at communicating results in a concise manner both verbally and written Behaviours: A high level of professional/academic excellence, educated to at least a master's level in a STEM-based or DS / ML / AI / or mathematical discipline Collaborative and team player Logical thinker with a professional and positive attitude Passion to innovate and improve processes
Mar 28, 2024
Full time
Job title: Senior Machine Learning Scientist Location: Flexible Role overview Markerstudy Group have a very exciting opportunity for a Senior Machine Learning Scientist to support the delivery and deployment of Insurance Claims and Operations use cases. You will have the technical support of an established machine learning function, to then create fully automated machine learning pipelines. You will be supported by an Operations Insight function that have vast experience in the delivery, evaluation, and performance tracking of machine learning models. The role will be working in an exciting, diverse and changeable environment, key stakeholders will be across Broker Services, Customer & Third Party Claims, Counter Fraud and Continuous Improvement. Responsibilities: Adhering to best practice, covering all aspects of machine learning, ensuring policies and procedures are adhered to Create robust high-quality code using test-driven development (TDD) techniques and adhering to the SOLID coding standard Deploy and maintain machine learning methods in a DevOps / MLOps based machine learning environment Tune machine learning methods for optimal performance. Deploy and maintain machine learning methods in our machine learning pipelines using robust test-driven development (TDD) coding approaches, using the SOLID software development principles. Actively contribute to creating a culture of coding and data excellence Mentor and coach, a small, specialized team of junior machine learning specialists and insight analysts Key Skills and Experience: Experience in tuning and deploying machine learning methods Experience with some of the following predictive modelling techniques; Logistic Regression, GBMs, Elastic Net GLMs, GAMs, Decision Trees, Random Forests, Neural Nets, Clustering, Isolation Forest, SVMs, NLP Experience in DevOps and Azure ML, or other MLOps and ML Lifecycle technology stacks, such as AWS, Databricks, Google Cloud, etc. Experience in creating production grade coding and SOLID programming principles, including test-driven development (TDD) approaches Experience in programming languages (e.g. Python, PySpark, R, SAS, SQL) Experience in source-control software, e.g., GitHub Ability to demonstrate that bias and ethics have been considered throughout the model build and deployment Ability to track model performance including degradation and provide a clear and concise view on explainability Proficient at communicating results in a concise manner both verbally and written Behaviours: A high level of professional/academic excellence, educated to at least a master's level in a STEM-based or DS / ML / AI / or mathematical discipline Collaborative and team player Logical thinker with a professional and positive attitude Passion to innovate and improve processes
The primary function of the Senior Technical Analyst is to respond to customer queries within given SLAs, providing advice, guidance and resolutions to a range of technical based queries related to Zellis products and services. In this role you'll not only learn the infrastructure behind a leading HR & Payroll system, you'll also gain and improve on globally recognised technical skills in software and hardware such as Oracle, SQL, Windows, Apache, etc. This is an exciting opportunity that provides you with a strong foundation to help develop your personal career. You'll work with a wide variety of teams, gaining experience and knowledge across Support, Infrastructure, Change, Development, Account Management and others as you investigate cases and implement preventative measures to customer problems. This position offer hybrid working, 2 days per week from either our Bristol or Peterborough office. Key responsibilities include: Investigation and fault finding as a part of the resolution process. Continuously looking for ways to improve the service offered to customers. Working alongside your team to track and discuss errors, identify trends and proactively implement preventative measures to avoid future recurrence. Working with individuals outside of your direct technical team, building relationships with every area of the business as you investigate and implement service improvements. Representing Zellis via phone, email, live chat and other communication methods. Face-to-face meetings and on-site customer visits may be required on occasions. Diagnosing hardware and software faults, finding solutions to technical and applications problems. Assisting with Root Cause Analysis reports where required. Assisting other departments as required with installing our core software on hosted and on-premise environments. Working to departmental service levels by achieving individual targets, which include initial response times, resolution times and customer satisfaction (CSAT) survey results. Ensuring that the customer experience is at the heart of all decisions. Skills and experience required Previous experience (3 years+) within a fast-paced technical support environment. Proven knowledge and experience in SQL Server 2012 or later. Windows Server experience, including Active Directory. Experience in configuring & maintaining database servers and processes. Monitoring experience - system health & performance. Data and trend analysis. Continuous service improvement thought process. Strong Microsoft Office skills, particularly Excel. High level of initiative to resolve problems that may have never been experienced before. Willingness to learn & understand the infrastructure that makes up the Zellis environments. Strong customer service skills; always client centric, appreciating the expectations of our customers. Demonstrates good communication skills with a confident style. Other desirable skills include: SQL Server DBA or similar role. Performance Tuning and Optimisation (PTO). Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server. Working within complex environments supporting multiple product lines. Experience in supporting Payroll or HR software. Windows server. UNIX (AIX, Solaris, Linux). Oracle databases (12c, onwards). SQL server databases. MS Azure. Apache/Reverse proxies. Tomcat. Glassfish/Payara/JBoss container setups. Java. SAML/LDAP/Single sign on technologies. Infrastructure monitoring tools such as New Relic, SolarWinds, Oracle Statspack, etc. About us Zellis is the leading provider of payroll and HR solutions for the UK & Ireland. Together with Benefex and Moorepay we form the Zellis Group, serving a vast array of companies across every vertical and industry. Our purpose is to power exceptional employee experiences so that our customers and their people do better. We have over 50 years of heritage and industry experience - and we've been ahead of the curve throughout. More than half a century ago, we were founded as Peterborough Data Processing. Quite a lot has changed since then - not least our name. We were acquired by Northgate, becoming NorthgateArinso in 2007 and NGA Human Resources UK and Ireland in 2014, where we were joined by Moorepay. In 2018, the UK and Ireland division was sold to Bain Capital and now we operate as a standalone company, Zellis. After acquiring Benefex, we're now even better equipped to serve the complex needs of our customers. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're proud of our culture and we work hard to create an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, are not empty words on a poster: Unstoppable together. Always learning. Make it count. Salary package Competitive base salary. 25 days annual leave, plus your birthday off! Private medical insurance. Life assurance 4x salary. Enhanced pension. Range of additional flexible benefits.
Mar 28, 2024
Full time
The primary function of the Senior Technical Analyst is to respond to customer queries within given SLAs, providing advice, guidance and resolutions to a range of technical based queries related to Zellis products and services. In this role you'll not only learn the infrastructure behind a leading HR & Payroll system, you'll also gain and improve on globally recognised technical skills in software and hardware such as Oracle, SQL, Windows, Apache, etc. This is an exciting opportunity that provides you with a strong foundation to help develop your personal career. You'll work with a wide variety of teams, gaining experience and knowledge across Support, Infrastructure, Change, Development, Account Management and others as you investigate cases and implement preventative measures to customer problems. This position offer hybrid working, 2 days per week from either our Bristol or Peterborough office. Key responsibilities include: Investigation and fault finding as a part of the resolution process. Continuously looking for ways to improve the service offered to customers. Working alongside your team to track and discuss errors, identify trends and proactively implement preventative measures to avoid future recurrence. Working with individuals outside of your direct technical team, building relationships with every area of the business as you investigate and implement service improvements. Representing Zellis via phone, email, live chat and other communication methods. Face-to-face meetings and on-site customer visits may be required on occasions. Diagnosing hardware and software faults, finding solutions to technical and applications problems. Assisting with Root Cause Analysis reports where required. Assisting other departments as required with installing our core software on hosted and on-premise environments. Working to departmental service levels by achieving individual targets, which include initial response times, resolution times and customer satisfaction (CSAT) survey results. Ensuring that the customer experience is at the heart of all decisions. Skills and experience required Previous experience (3 years+) within a fast-paced technical support environment. Proven knowledge and experience in SQL Server 2012 or later. Windows Server experience, including Active Directory. Experience in configuring & maintaining database servers and processes. Monitoring experience - system health & performance. Data and trend analysis. Continuous service improvement thought process. Strong Microsoft Office skills, particularly Excel. High level of initiative to resolve problems that may have never been experienced before. Willingness to learn & understand the infrastructure that makes up the Zellis environments. Strong customer service skills; always client centric, appreciating the expectations of our customers. Demonstrates good communication skills with a confident style. Other desirable skills include: SQL Server DBA or similar role. Performance Tuning and Optimisation (PTO). Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server. Working within complex environments supporting multiple product lines. Experience in supporting Payroll or HR software. Windows server. UNIX (AIX, Solaris, Linux). Oracle databases (12c, onwards). SQL server databases. MS Azure. Apache/Reverse proxies. Tomcat. Glassfish/Payara/JBoss container setups. Java. SAML/LDAP/Single sign on technologies. Infrastructure monitoring tools such as New Relic, SolarWinds, Oracle Statspack, etc. About us Zellis is the leading provider of payroll and HR solutions for the UK & Ireland. Together with Benefex and Moorepay we form the Zellis Group, serving a vast array of companies across every vertical and industry. Our purpose is to power exceptional employee experiences so that our customers and their people do better. We have over 50 years of heritage and industry experience - and we've been ahead of the curve throughout. More than half a century ago, we were founded as Peterborough Data Processing. Quite a lot has changed since then - not least our name. We were acquired by Northgate, becoming NorthgateArinso in 2007 and NGA Human Resources UK and Ireland in 2014, where we were joined by Moorepay. In 2018, the UK and Ireland division was sold to Bain Capital and now we operate as a standalone company, Zellis. After acquiring Benefex, we're now even better equipped to serve the complex needs of our customers. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're proud of our culture and we work hard to create an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, are not empty words on a poster: Unstoppable together. Always learning. Make it count. Salary package Competitive base salary. 25 days annual leave, plus your birthday off! Private medical insurance. Life assurance 4x salary. Enhanced pension. Range of additional flexible benefits.
Our client has an exciting opportunity for a NOC Analyst to join the team. Location: London Salary: £30,000-£50,000 per annum Job Type: Full-time/ permanent About The Company: Our client is a pioneering fintech firm recognised globally as a premier provider of cutting-edge fintech solutions spanning a diverse range of assets. From innovative liquidity solutions to bespoke in-house technology hubs and state-of-the-art online trading platforms, our client lead the industry with our comprehensive suite of offerings. NOC Analyst The Role: As a NOC Analyst, you will support our client's network operation centre by providing 1st line support to their customer based on 24/7 basis. You will play a pivotal role in maintaining the stability and efficiency of our client's network infrastructure. You will help to monitor network performance, troubleshoot issues, and ensure uninterrupted connectivity for our client and their customers. NOC Analyst Key Responsibilities: - Identifying and resolving network incidents - Documenting processes and procedures - Collaborating with cross-functional teams to implement solutions and prevent future issues - Work on multiple ticket queues: incidents, changes, requests for change and service requests - Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate - Monitor usage patterns and conduct ongoing trend analysis to track system load, usage, and responses, enabling proactive issue identification - Conduct diagnostic analyses of applications, networks, and related systems as needed - Deliver both on-site and remote technical support as necessary to ensure continuous monitoring - Assist in managing disaster recovery processes, offering support during incidents as directed by the incident manager - Adhere to all relevant legislation and codes of practice applicable to the role NOC Analyst You: - 2+ years of experience in a NOC or similar environment - Proficiency in Cisco routers and switches preferred, with a minimum CCNA certification desirable - Ability in troubleshooting and maintaining Firewalls and/or Security Event management systems - Previous experience within a Linux work environment - Previous cloud experience, AWS preferred - Ability to prioritise own workload. NOC Analyst Benefits: - Performance-based bonus - Medical insurance coverage for employees and family members - Flexible working options - Employee wellness initiatives - Company lunch in the office - Life assurance 5 times annual salary - Regular company events To submit your CV for this exciting NOC Analyst opportunity, please click Apply now!
Mar 28, 2024
Full time
Our client has an exciting opportunity for a NOC Analyst to join the team. Location: London Salary: £30,000-£50,000 per annum Job Type: Full-time/ permanent About The Company: Our client is a pioneering fintech firm recognised globally as a premier provider of cutting-edge fintech solutions spanning a diverse range of assets. From innovative liquidity solutions to bespoke in-house technology hubs and state-of-the-art online trading platforms, our client lead the industry with our comprehensive suite of offerings. NOC Analyst The Role: As a NOC Analyst, you will support our client's network operation centre by providing 1st line support to their customer based on 24/7 basis. You will play a pivotal role in maintaining the stability and efficiency of our client's network infrastructure. You will help to monitor network performance, troubleshoot issues, and ensure uninterrupted connectivity for our client and their customers. NOC Analyst Key Responsibilities: - Identifying and resolving network incidents - Documenting processes and procedures - Collaborating with cross-functional teams to implement solutions and prevent future issues - Work on multiple ticket queues: incidents, changes, requests for change and service requests - Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate - Monitor usage patterns and conduct ongoing trend analysis to track system load, usage, and responses, enabling proactive issue identification - Conduct diagnostic analyses of applications, networks, and related systems as needed - Deliver both on-site and remote technical support as necessary to ensure continuous monitoring - Assist in managing disaster recovery processes, offering support during incidents as directed by the incident manager - Adhere to all relevant legislation and codes of practice applicable to the role NOC Analyst You: - 2+ years of experience in a NOC or similar environment - Proficiency in Cisco routers and switches preferred, with a minimum CCNA certification desirable - Ability in troubleshooting and maintaining Firewalls and/or Security Event management systems - Previous experience within a Linux work environment - Previous cloud experience, AWS preferred - Ability to prioritise own workload. NOC Analyst Benefits: - Performance-based bonus - Medical insurance coverage for employees and family members - Flexible working options - Employee wellness initiatives - Company lunch in the office - Life assurance 5 times annual salary - Regular company events To submit your CV for this exciting NOC Analyst opportunity, please click Apply now!
Senior Insights Analyst, Insurance City/hybrid Circa £60K + bonus and benefits Senior Insights Analyst is required to join a vibrant insurance organisation with offices in the heart of the city. This is a pivotal role that will see you collaborating with various stakeholders to gather, analyse, and interpret data, and to provide valuable insights to support strategic decision-making and operational efficiency. The ideal person here will come from a technical background with strong insurance experience and the ability to translate complex business requirements into actionable data solutions. Key Responsibilities Work closely with stakeholders to capture and analyse data needs from various source systems Design reports and dashboards that communicate key performance indicators and insights Present and consult in a clear and compelling manner to both technical and non-technical audiences through wireframes and visualisation tools. Support the Data Governance function in the develop and enforcement of data governance policies and procedures as required Participate in data quality and compliance audits as needed. Work closely with data engineers, developers, and architects and BI developers to implement data solutions that meet expected requirements set out by IT and in relation to the business need. Create comprehensive documentation Knowledge and Skills Advanced user of Business Intelligence and data visualisation tools (eg, Power BI). Familiarity with data modelling, ETL processes, and data warehousing concepts. Familiarity with Datamodelling tools (eg Erwin, Embarcadero, ER/Studio) and diagramming tools (eg MS Visio) Familiarity with: Data Extraction/Manipulation tools (eg SQL), Data Visualisation/Geospatial tools (eg D3.js, JupyteR, Google Charts), Data Science/Statistical/Data Engineering tools (eg R, Python, Alteryx, SAS), AI tools (eg Machine Learning, NLP), Data Integration tools (eg SSIS, ADF, Informatica), Cloud based tooling preferable MS Azure Proficient in analysing complex datasets to derive actionable insights. Familiarity with Scripting languages like Python or R for data manipulation and analysis. Knowledge of data cleansing and preprocessing techniques. Knowledge of data governance principles and best practices. Experience in ensuring data quality and integrity through validation and cleansing processes. For a full consultation on this exciting opportunity, please send your CV to ARC IT Please note, salaries quoted are dependent on experience
Mar 28, 2024
Full time
Senior Insights Analyst, Insurance City/hybrid Circa £60K + bonus and benefits Senior Insights Analyst is required to join a vibrant insurance organisation with offices in the heart of the city. This is a pivotal role that will see you collaborating with various stakeholders to gather, analyse, and interpret data, and to provide valuable insights to support strategic decision-making and operational efficiency. The ideal person here will come from a technical background with strong insurance experience and the ability to translate complex business requirements into actionable data solutions. Key Responsibilities Work closely with stakeholders to capture and analyse data needs from various source systems Design reports and dashboards that communicate key performance indicators and insights Present and consult in a clear and compelling manner to both technical and non-technical audiences through wireframes and visualisation tools. Support the Data Governance function in the develop and enforcement of data governance policies and procedures as required Participate in data quality and compliance audits as needed. Work closely with data engineers, developers, and architects and BI developers to implement data solutions that meet expected requirements set out by IT and in relation to the business need. Create comprehensive documentation Knowledge and Skills Advanced user of Business Intelligence and data visualisation tools (eg, Power BI). Familiarity with data modelling, ETL processes, and data warehousing concepts. Familiarity with Datamodelling tools (eg Erwin, Embarcadero, ER/Studio) and diagramming tools (eg MS Visio) Familiarity with: Data Extraction/Manipulation tools (eg SQL), Data Visualisation/Geospatial tools (eg D3.js, JupyteR, Google Charts), Data Science/Statistical/Data Engineering tools (eg R, Python, Alteryx, SAS), AI tools (eg Machine Learning, NLP), Data Integration tools (eg SSIS, ADF, Informatica), Cloud based tooling preferable MS Azure Proficient in analysing complex datasets to derive actionable insights. Familiarity with Scripting languages like Python or R for data manipulation and analysis. Knowledge of data cleansing and preprocessing techniques. Knowledge of data governance principles and best practices. Experience in ensuring data quality and integrity through validation and cleansing processes. For a full consultation on this exciting opportunity, please send your CV to ARC IT Please note, salaries quoted are dependent on experience
Working at the London office of an International Law Firm Role overview To provide day-to-day support for the Finance Systems Manager and the wider firm including other Business Functions Teams. The business continues to grow and transform in terms of internal operations and improving delivery of legal services to clients. The role includes contributing to the increased efficiency and quality of the global reporting function and working practices of the business as a whole by implementing plans set by the Finance Systems Manager and the Senior Management team. The role will be "hands on" and will focus on (but is not limited to): Development and improvement of the current reporting suite. Design and development of a financial global warehouse to improve the extraction and presentation of key data to a range of stakeholders at all levels for a variety of projects. Knowledge of delivering projects on specific data areas e.g. Finance, Profitability, Pricing, BD, HR, Budgeting. Attention to detail around data and maintenance across all systems. Building user friendly dashboards and reporting solutions. Assisting the review and development of all finance processes and utilising reporting to assist with decision making. Key activities/responsibilities Develop and maintain the various finance reporting systems. Working closely with any stakeholder to ensure that the team has the data and reports it needs. Assist with the development and rollout of new software and solutions. Assisting the Finance Systems Manager in their review of all financial related processes in current use (Aderant and PowerBI/SSRS reports), helping to implement agreed future developments. Assist with the development and adoption of Microsoft Power BI. Any other related tasks required by the Finance Systems Manager. Skills and experience - essential Datawarehouse and data manipulation skills, including the ability to programme in SQL, SSAS, PowerBI and SSRS reporting (or equivalent reporting tools). An eye for detail; ability to work accurately and effectively even when under pressure. A positive and flexible approach to work and occasional travel. The ability to work under own initiative as well as part of a team. Excellent written and verbal communication skills including the ability to describe and present more technical/technological aspects of solutions to non-technical people. Tha ability to be organised, thorough and accurate. Strong analysis and requirements gathering skills. The ability to be tactful and diplomatic when in pressured situations. The ability to liaise and build relationships with members of staff at all levels. An eye for good working practices and how to promote these. The ability to share information, knowledge and opportunities with others. Benefits We offer a competitive benefits and wellbeing package for all employees.
Mar 27, 2024
Full time
Working at the London office of an International Law Firm Role overview To provide day-to-day support for the Finance Systems Manager and the wider firm including other Business Functions Teams. The business continues to grow and transform in terms of internal operations and improving delivery of legal services to clients. The role includes contributing to the increased efficiency and quality of the global reporting function and working practices of the business as a whole by implementing plans set by the Finance Systems Manager and the Senior Management team. The role will be "hands on" and will focus on (but is not limited to): Development and improvement of the current reporting suite. Design and development of a financial global warehouse to improve the extraction and presentation of key data to a range of stakeholders at all levels for a variety of projects. Knowledge of delivering projects on specific data areas e.g. Finance, Profitability, Pricing, BD, HR, Budgeting. Attention to detail around data and maintenance across all systems. Building user friendly dashboards and reporting solutions. Assisting the review and development of all finance processes and utilising reporting to assist with decision making. Key activities/responsibilities Develop and maintain the various finance reporting systems. Working closely with any stakeholder to ensure that the team has the data and reports it needs. Assist with the development and rollout of new software and solutions. Assisting the Finance Systems Manager in their review of all financial related processes in current use (Aderant and PowerBI/SSRS reports), helping to implement agreed future developments. Assist with the development and adoption of Microsoft Power BI. Any other related tasks required by the Finance Systems Manager. Skills and experience - essential Datawarehouse and data manipulation skills, including the ability to programme in SQL, SSAS, PowerBI and SSRS reporting (or equivalent reporting tools). An eye for detail; ability to work accurately and effectively even when under pressure. A positive and flexible approach to work and occasional travel. The ability to work under own initiative as well as part of a team. Excellent written and verbal communication skills including the ability to describe and present more technical/technological aspects of solutions to non-technical people. Tha ability to be organised, thorough and accurate. Strong analysis and requirements gathering skills. The ability to be tactful and diplomatic when in pressured situations. The ability to liaise and build relationships with members of staff at all levels. An eye for good working practices and how to promote these. The ability to share information, knowledge and opportunities with others. Benefits We offer a competitive benefits and wellbeing package for all employees.
Systems Analyst (Finance) - 3 Months - Outside IR35 Chapman Tate Associates are looking for a Systems Analyst with a strong background in Aderant and related systems. The successful candidate will be responsible for maintaining, optimising, and enhancing our clients financial systems. This role requires a deep understanding of Aderant Expert, including its application and back-end functionalities, as well as proficiency in SQL. Key Responsibilities: Utilise expertise in Aderant Expert to maintain and optimise the system's performance. Collaborate with stakeholders to gather requirements and implement system enhancements. Provide technical support and troubleshooting for Aderant Expert and related systems. Develop and maintain SQL queries and scripts to extract, manipulate, and analyse financial data. Work closely with the finance team to ensure the accuracy and integrity of financial reports and data. Assist in the design and development of custom reports using tools such as SSRS, SSAS, or Cognos. Stay up-to-date on industry best practices and emerging technologies related to finance systems. Requirements: Previous experience working with Aderant (Classic) with a strong understanding of its front and back-end functionalities. Knowledge of Aderant Framework, including Design Studio, is highly desirable. Excellent working knowledge of SQL for data extraction, stored procedures, manipulation, and analysis. Familiarity with reporting tools such as SSRS or Cognos would be advantageous. Previous experience working in a law firm or legal environment is essential. Strong analytical and problem-solving skills with meticulous attention to detail. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Proven ability to work independently and manage multiple priorities in a fast-paced environment. How to Apply: If you meet the above qualifications and are interested in supporting a dynamic team to achieve some key projects, please submit your CV. Note: This is a contract position with the possibility of extension based on performance and project requirements.
Mar 27, 2024
Full time
Systems Analyst (Finance) - 3 Months - Outside IR35 Chapman Tate Associates are looking for a Systems Analyst with a strong background in Aderant and related systems. The successful candidate will be responsible for maintaining, optimising, and enhancing our clients financial systems. This role requires a deep understanding of Aderant Expert, including its application and back-end functionalities, as well as proficiency in SQL. Key Responsibilities: Utilise expertise in Aderant Expert to maintain and optimise the system's performance. Collaborate with stakeholders to gather requirements and implement system enhancements. Provide technical support and troubleshooting for Aderant Expert and related systems. Develop and maintain SQL queries and scripts to extract, manipulate, and analyse financial data. Work closely with the finance team to ensure the accuracy and integrity of financial reports and data. Assist in the design and development of custom reports using tools such as SSRS, SSAS, or Cognos. Stay up-to-date on industry best practices and emerging technologies related to finance systems. Requirements: Previous experience working with Aderant (Classic) with a strong understanding of its front and back-end functionalities. Knowledge of Aderant Framework, including Design Studio, is highly desirable. Excellent working knowledge of SQL for data extraction, stored procedures, manipulation, and analysis. Familiarity with reporting tools such as SSRS or Cognos would be advantageous. Previous experience working in a law firm or legal environment is essential. Strong analytical and problem-solving skills with meticulous attention to detail. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Proven ability to work independently and manage multiple priorities in a fast-paced environment. How to Apply: If you meet the above qualifications and are interested in supporting a dynamic team to achieve some key projects, please submit your CV. Note: This is a contract position with the possibility of extension based on performance and project requirements.
PC & Network Support Analyst 2 year FTC - Hybrid Our client, a leading banking organisation have an opportunity for a PC & Network Support Analyst to join on an initial 2 year FTC. You will be responsible for providing IT technical support necessary to carry out the installation, upgrading and maintenance of the Bank's systems, both in the live and disaster recovery environments. Experience & Skills required: Microsoft Windows 10/11 Windows Server 2012/2016/2019 Server Microsoft Exchange 2016 Microsoft 365 Arcserve/Veritas backup Clearswift Email and Web Gateways Trellix Anti-Virus software (ePO and McAfee endpoint security) Avaya IP phones Windows Server Update Services Active Directory DNS TeamViewer Cisco network devices VMware Nessus Tenable vulnerability scanner Desirable skills: Microsoft SQL Working knowledge of IBM Power 8/10 Red Hat Linux Oracle Quest Active Administrator Lansweeper Cisco Firepower F5 Firewall Citrix load balancers PC & Network Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Mar 27, 2024
Full time
PC & Network Support Analyst 2 year FTC - Hybrid Our client, a leading banking organisation have an opportunity for a PC & Network Support Analyst to join on an initial 2 year FTC. You will be responsible for providing IT technical support necessary to carry out the installation, upgrading and maintenance of the Bank's systems, both in the live and disaster recovery environments. Experience & Skills required: Microsoft Windows 10/11 Windows Server 2012/2016/2019 Server Microsoft Exchange 2016 Microsoft 365 Arcserve/Veritas backup Clearswift Email and Web Gateways Trellix Anti-Virus software (ePO and McAfee endpoint security) Avaya IP phones Windows Server Update Services Active Directory DNS TeamViewer Cisco network devices VMware Nessus Tenable vulnerability scanner Desirable skills: Microsoft SQL Working knowledge of IBM Power 8/10 Red Hat Linux Oracle Quest Active Administrator Lansweeper Cisco Firepower F5 Firewall Citrix load balancers PC & Network Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Mar 27, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.