Project Manager 12 months+ contract Inside IR35 Job Profile: The purpose of this role is to provide Capital Project support for a manufacturing client based in Scotland. The project values could be anywhere from 5,000 - 20m and you would be expected to manage between 8-12 projects at any one time. These projects will mainly be of an electrical or mechanical nature so ideally the successful candidate will be electrically or mechanically qualified with sufficient experience across a variety of industries. Duties: Development of requirement specifications in collaboration with other teams such as Operations. Use specialist knowledge to deliver capex projects to correct technical specification. Development of cost estimates and project schedules. Managing efficient spend for capex projects. Co-ordinating and managing external resources. Manage the project lifecycle including capital approval, maintaining accurate financial data including spend and forecast and project closure. Manage construction activities and overseeing commissioning activities. Ensure compliance with all relevant health, safety, and environmental standards. SRG is the UK's number one recruitment company specialising in the scientific, engineering, clinical, pharmaceutical, food/FMCG, energy & renewables, biotech, chemical and medical device sectors. If you would like to apply for this position, please use the link provided. Alternatively please email a copy of your CV to thomas.rowland m For more information regarding this position or any others, please call Tommy on (phone number removed) If you have an engineering background and this position is not relevant / suitable for you, please feel free to get in touch or visit (url removed) to view our other vacancies Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 16, 2024
Contractor
Project Manager 12 months+ contract Inside IR35 Job Profile: The purpose of this role is to provide Capital Project support for a manufacturing client based in Scotland. The project values could be anywhere from 5,000 - 20m and you would be expected to manage between 8-12 projects at any one time. These projects will mainly be of an electrical or mechanical nature so ideally the successful candidate will be electrically or mechanically qualified with sufficient experience across a variety of industries. Duties: Development of requirement specifications in collaboration with other teams such as Operations. Use specialist knowledge to deliver capex projects to correct technical specification. Development of cost estimates and project schedules. Managing efficient spend for capex projects. Co-ordinating and managing external resources. Manage the project lifecycle including capital approval, maintaining accurate financial data including spend and forecast and project closure. Manage construction activities and overseeing commissioning activities. Ensure compliance with all relevant health, safety, and environmental standards. SRG is the UK's number one recruitment company specialising in the scientific, engineering, clinical, pharmaceutical, food/FMCG, energy & renewables, biotech, chemical and medical device sectors. If you would like to apply for this position, please use the link provided. Alternatively please email a copy of your CV to thomas.rowland m For more information regarding this position or any others, please call Tommy on (phone number removed) If you have an engineering background and this position is not relevant / suitable for you, please feel free to get in touch or visit (url removed) to view our other vacancies Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Position : Medical Device Regulatory Specialist Suitable for : Regulatory Affairs Specialist with strong experience of ISO 13485 and MDD and MDR Location : Hybrid, ideally Surrey based, with the expectation to travel to Milton Keynes and Surrey sites if required (approx. once a month) + client travel as and when required Salary : Up to £50k + bens Our client is a software development company that provides solutions to the healthcare IT market and is seeking a talented and experienced Medical Device Regulatory Specialist dedicated to delivering telehealth services within the digital healthcare market. The Medical Device Regulatory Specialist will directly contribute to this area of medical services, influencing the improved effectiveness of community-based care using devices. Therefore, the Medical Device Regulatory Specialist will require experience in the context of Software as a Medical Device (SaMD) to qualify for this position, as well as an essential requirement of ISO 13485 and DCB0129. Essential: • Min 3 years experience as Medical Device Regulatory Specialist, Regulatory Affairs Specialist with medical device experience • Good working experience of Software as a Medical Device (SaMD) • Technical background within medical devices with an in-depth understanding of the regulatory function, with good knowledge of related quality, engineering, clinical, safety, and post-market functions. • Strong understanding of Medical Device Directive / Medical Device Regulation transition process. • Up-to-date working knowledge of: MDD and MDR (Class 1 & 11a devices) BS EN ISO 13485, 14971, 14155, 27001 BS EN IEC 60601 BS EN 62304 NHS DCB0129 / DCB0160 UK General Data Protection Regulation • Good working knowledge of EN 62304, having maintained electronic and software devices technical files. • Experience in the production and maintenance of documentation supporting NHS DCB0129/0160 • Willingness and ability to write and update regulatory and technical documentation and complete the required regulatory submissions • Pragmatism and responsibility to drive activities • Work effectively, both independently and as part of a team and develop, maintain and work to defined project plans and have a structured and methodical approach • Excellent verbal and written English and have reporting and presentation skills Desirable: • Clinical background with a current active registration • Evident understanding of the MHRA (UK governing body) and the way that the Healthcare works in the NHS • Experience working with different teams (such as developers, testers, account managers, marketing and auditing departments) in a Medical Device compliance capacity within a software product environment • Life/health sciences-based undergraduate degree • Ability to work in Customer facing situations with great communication skills The Role: The focus of the Medical Device Regulatory Specialist is the production of medical device technical in compliance with the Medical Device Regulation and ISO 13485 (Medical Devices). Some input will also be required to support ongoing compliance with other ISO standards • Responsibility for preparation and submissions of regulatory applications and registrations • Point of contact for competent authorities • Create, modify, and maintain device Technical Files • Maintain technical files according to requirements of current regulations and legislation • Final regulatory approval of software validation reports prior to their release • Regulatory subject matter expertise to support business activities • Manage and address any audit device technical file non-conformities • Ensure regular collection of evidence for the annual clinical evaluation and post market surveillance reports and create the reports, notifying the relevant authorities to any abnormal trends • Maintain a knowledge of the changing regulatory standards and implement the changes necessary • Deliver the supporting documentation required for sales frameworks and tender responses • Manage and support the internal and external regulatory resource • Working with ISO Compliance Manager to fulfil an audit schedule for medical device compliance • Maintain security, integrity, and the confidentiality of data Full job description will be sent to you after initial call and if the role is of interest to you. To apply: Please follow the online application process and upload your CV, in Word format. Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship). Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing please call or e-mail the office and someone will help you / get back to you.
Apr 16, 2024
Full time
Position : Medical Device Regulatory Specialist Suitable for : Regulatory Affairs Specialist with strong experience of ISO 13485 and MDD and MDR Location : Hybrid, ideally Surrey based, with the expectation to travel to Milton Keynes and Surrey sites if required (approx. once a month) + client travel as and when required Salary : Up to £50k + bens Our client is a software development company that provides solutions to the healthcare IT market and is seeking a talented and experienced Medical Device Regulatory Specialist dedicated to delivering telehealth services within the digital healthcare market. The Medical Device Regulatory Specialist will directly contribute to this area of medical services, influencing the improved effectiveness of community-based care using devices. Therefore, the Medical Device Regulatory Specialist will require experience in the context of Software as a Medical Device (SaMD) to qualify for this position, as well as an essential requirement of ISO 13485 and DCB0129. Essential: • Min 3 years experience as Medical Device Regulatory Specialist, Regulatory Affairs Specialist with medical device experience • Good working experience of Software as a Medical Device (SaMD) • Technical background within medical devices with an in-depth understanding of the regulatory function, with good knowledge of related quality, engineering, clinical, safety, and post-market functions. • Strong understanding of Medical Device Directive / Medical Device Regulation transition process. • Up-to-date working knowledge of: MDD and MDR (Class 1 & 11a devices) BS EN ISO 13485, 14971, 14155, 27001 BS EN IEC 60601 BS EN 62304 NHS DCB0129 / DCB0160 UK General Data Protection Regulation • Good working knowledge of EN 62304, having maintained electronic and software devices technical files. • Experience in the production and maintenance of documentation supporting NHS DCB0129/0160 • Willingness and ability to write and update regulatory and technical documentation and complete the required regulatory submissions • Pragmatism and responsibility to drive activities • Work effectively, both independently and as part of a team and develop, maintain and work to defined project plans and have a structured and methodical approach • Excellent verbal and written English and have reporting and presentation skills Desirable: • Clinical background with a current active registration • Evident understanding of the MHRA (UK governing body) and the way that the Healthcare works in the NHS • Experience working with different teams (such as developers, testers, account managers, marketing and auditing departments) in a Medical Device compliance capacity within a software product environment • Life/health sciences-based undergraduate degree • Ability to work in Customer facing situations with great communication skills The Role: The focus of the Medical Device Regulatory Specialist is the production of medical device technical in compliance with the Medical Device Regulation and ISO 13485 (Medical Devices). Some input will also be required to support ongoing compliance with other ISO standards • Responsibility for preparation and submissions of regulatory applications and registrations • Point of contact for competent authorities • Create, modify, and maintain device Technical Files • Maintain technical files according to requirements of current regulations and legislation • Final regulatory approval of software validation reports prior to their release • Regulatory subject matter expertise to support business activities • Manage and address any audit device technical file non-conformities • Ensure regular collection of evidence for the annual clinical evaluation and post market surveillance reports and create the reports, notifying the relevant authorities to any abnormal trends • Maintain a knowledge of the changing regulatory standards and implement the changes necessary • Deliver the supporting documentation required for sales frameworks and tender responses • Manage and support the internal and external regulatory resource • Working with ISO Compliance Manager to fulfil an audit schedule for medical device compliance • Maintain security, integrity, and the confidentiality of data Full job description will be sent to you after initial call and if the role is of interest to you. To apply: Please follow the online application process and upload your CV, in Word format. Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship). Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing please call or e-mail the office and someone will help you / get back to you.
Your new company We are a leading specialist currency and asset manager with circa $99 billion (as at 31 December 2023) in Assets Under Management Equivalent. Our company's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. We have multiple offices globally, including London and Berkshire within the UK, Europe and the United States of America. The relevant team is based in the London office, which is where you will be based. Your new role An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging Helpdesk tickets and providing 1st and 2nd line support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Your responsibilities will include: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rd Party Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology What you'll need to succeed Essential Financial Markets: 2yrs minimum Working in small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure What you'll get in return Competitive salary between £40,000 - £45,000 Bonus scheme twice a year Private Medical care More benefits are included. Please enquire to know more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 15, 2024
Full time
Your new company We are a leading specialist currency and asset manager with circa $99 billion (as at 31 December 2023) in Assets Under Management Equivalent. Our company's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. We have multiple offices globally, including London and Berkshire within the UK, Europe and the United States of America. The relevant team is based in the London office, which is where you will be based. Your new role An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging Helpdesk tickets and providing 1st and 2nd line support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Your responsibilities will include: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rd Party Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology What you'll need to succeed Essential Financial Markets: 2yrs minimum Working in small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure What you'll get in return Competitive salary between £40,000 - £45,000 Bonus scheme twice a year Private Medical care More benefits are included. Please enquire to know more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Junior / Trainee Help Desk First Line Technical Support Analyst / Service Desk Engineer IS THIS YOU? Do you have great customer service and communication skills? Do you have an interest in technology and want to develop a career in IT? If you can answer 'YES' to these questions, we want to hear from you. NO PREVIOUS EXPERIENCE REQUIRED - FULL TRAINING PROVIDED If you have some experience working on an IT Helpdesk then great. But if not, the company will provide full training and support. However, you must have an interest in technology, great people skills and willing to learn. SALARY: £21,000 - £24,000 per annum (depending on experience) + Generous Benefits (see below) LOCATION: Seascale, Cumbria (This is 100% Office Based) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week, Monday to Friday 9am - 5:30pm KEY REQUIREMENTS: The company will need to obtain Security Clearance to SC Level on all successful candidates, which means you will need to have lived for 5 continuous years in the UK up to the present date . Please ensure all gaps in your CV are accounted for. JOB OVERVIEW We have a fantastic new job opportunity for a Junior / Trainee Help Desk First Line Technical Support Analyst / Service Desk Engineer who has an interest in developing an IT career with excellent customer service and communication skills. The Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK. Once trained, working as the Junior / Trainee Help Desk First Line Technical Support Analyst / Service Desk Engineer you will provide a single point of contact for customers' incidents and enquiries. As the Junior / Trainee Help Desk First Line Technical Support Analyst / Service Desk Engineer you will follow documented processes to ensure tickets are logged, prioritised and routed accurately. You will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast paced and continually challenging and is an ideal starting point for anyone wishing to break into IT Support. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Once trained as the Junior / Trainee Help Desk First Line Technical Support Analyst / Service Desk Engineer your duties will include: Respond to incoming support requests via phone, email, or ticketing system in a timely manner Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity Provide step-by-step guidance and assistance to users encountering IT problems Escalate complex issues to appropriate teams or specialists for further investigation and resolution Maintain accurate records of all support requests and resolutions in the ticketing system Assist in the setup and configuration of computer systems, software applications, and peripheral devices Collaborate with other IT team members to continuously improve support processes and documentation Communicate effectively with clients to ensure a high level of customer satisfaction CANDIDATE REQUIREMENTS Experience in a customer facing role Excellent written and verbal communication skills in English Microsoft Office suite of applications (i.e. Word, Excel, PowerPoint, Outlook, Access) Problem solving skills: able to identify the exact details of a problem through a rational process and able to take steps to ensure a successful resolution Attention to detail, able to document the details of issues clearly in a concise understandable manner DESIRABLE Previous experience working on an IT Helpdesk would be highly desirable, although not essential IT Certification is a plus Windows Operating Systems (Windows 10), desirable Understanding of Service Level Agreements desirable BENEFITS 25 days annual paid leave Wellbeing programs & work-life balance - integration and passion sharing events Private medical and dental care Pension contributions up to 10% Flex benefits program Courses and certifications opportunities Conferences and Expert Communities Charity and eco initiatives You will be required to undergo and successfully gain a Disclosure Scotland and SC security clearance check in order to undertake this position. You will need to have lived for 5 continuous years in the UK up to the present date. Please ensure all gaps in your CV are accounted for. HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P12045 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Seascale, Cumbria. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Apr 15, 2024
Full time
Junior / Trainee Help Desk First Line Technical Support Analyst / Service Desk Engineer IS THIS YOU? Do you have great customer service and communication skills? Do you have an interest in technology and want to develop a career in IT? If you can answer 'YES' to these questions, we want to hear from you. NO PREVIOUS EXPERIENCE REQUIRED - FULL TRAINING PROVIDED If you have some experience working on an IT Helpdesk then great. But if not, the company will provide full training and support. However, you must have an interest in technology, great people skills and willing to learn. SALARY: £21,000 - £24,000 per annum (depending on experience) + Generous Benefits (see below) LOCATION: Seascale, Cumbria (This is 100% Office Based) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week, Monday to Friday 9am - 5:30pm KEY REQUIREMENTS: The company will need to obtain Security Clearance to SC Level on all successful candidates, which means you will need to have lived for 5 continuous years in the UK up to the present date . Please ensure all gaps in your CV are accounted for. JOB OVERVIEW We have a fantastic new job opportunity for a Junior / Trainee Help Desk First Line Technical Support Analyst / Service Desk Engineer who has an interest in developing an IT career with excellent customer service and communication skills. The Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK. Once trained, working as the Junior / Trainee Help Desk First Line Technical Support Analyst / Service Desk Engineer you will provide a single point of contact for customers' incidents and enquiries. As the Junior / Trainee Help Desk First Line Technical Support Analyst / Service Desk Engineer you will follow documented processes to ensure tickets are logged, prioritised and routed accurately. You will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast paced and continually challenging and is an ideal starting point for anyone wishing to break into IT Support. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Once trained as the Junior / Trainee Help Desk First Line Technical Support Analyst / Service Desk Engineer your duties will include: Respond to incoming support requests via phone, email, or ticketing system in a timely manner Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity Provide step-by-step guidance and assistance to users encountering IT problems Escalate complex issues to appropriate teams or specialists for further investigation and resolution Maintain accurate records of all support requests and resolutions in the ticketing system Assist in the setup and configuration of computer systems, software applications, and peripheral devices Collaborate with other IT team members to continuously improve support processes and documentation Communicate effectively with clients to ensure a high level of customer satisfaction CANDIDATE REQUIREMENTS Experience in a customer facing role Excellent written and verbal communication skills in English Microsoft Office suite of applications (i.e. Word, Excel, PowerPoint, Outlook, Access) Problem solving skills: able to identify the exact details of a problem through a rational process and able to take steps to ensure a successful resolution Attention to detail, able to document the details of issues clearly in a concise understandable manner DESIRABLE Previous experience working on an IT Helpdesk would be highly desirable, although not essential IT Certification is a plus Windows Operating Systems (Windows 10), desirable Understanding of Service Level Agreements desirable BENEFITS 25 days annual paid leave Wellbeing programs & work-life balance - integration and passion sharing events Private medical and dental care Pension contributions up to 10% Flex benefits program Courses and certifications opportunities Conferences and Expert Communities Charity and eco initiatives You will be required to undergo and successfully gain a Disclosure Scotland and SC security clearance check in order to undertake this position. You will need to have lived for 5 continuous years in the UK up to the present date. Please ensure all gaps in your CV are accounted for. HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P12045 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Seascale, Cumbria. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
C++ Software Development Engineer - Walsall Opportunity: Are you an Embedded C++ Software Development Engineer with experience in developing medical device products? Does your experience include C++ and or C#.Net? Do you have knowledge of algorithms and data structures? Want to work for a growing medical device development company? If yes then this is the role for you. Your role as a Software Development Engineer based in Walsall will involve developing software for new and existing medical device products mainly for Class 2 devices. Duties and responsibilities include: Designing, developing, and/or modifying software of medical and life sciences products based on scope and customer requirements. Working with the product teams and contributing to design discussions. Designing and developing software solutions based on Object Oriented Programming (OOPs) concepts. Creating and developing concept designs for prototype feedback in line with project definition. Working to the companies Quality Management System and supporting the creation and maintenance of Design History Files and Technical Files. Creating product technical documentation (such as design and architecture) to ensure products can successfully be compiled, released, and supported. Maintaining and improving existing software solutions. Creating and executing of module and unit tests. Supporting the product verification and validation activities. This is a full time permanent job opportunity based in Walsall paying an excellent salary between £45,000 - £52,000 per annum dependent on skills and experience and great benefits such as 23 days holidays plus bank holidays on top, Insights Bonus scheme, cycle to work scheme, Life insurance and much more. Skills: To apply for the role of Software Development Engineer you will have the following: Minimum Bachelor's Degree Software Engineering, Computer Science, or any Engineering discipline. Experience in developing software products in C++ and /or C#.Net. How to Apply: To apply for this one off opportunity, please send a word copy of your CV to me now by clicking on the Apply button or call me for a confidential chat. Please ensure you have read and agree to our Privacy Policy which can be found on the Quality Start website. If this sounds like the role for you or a colleague then please don't hesitate to contact us. If we manage to successfully fill a permanent placement from your recommendation then we will send you a cheque of £300. We also have many incentive schemes for referring contractors/temp staff so please contact us with the referral and we can provide you with more information. For a list of our current vacancies, please visit If you do not hear from Quality Start within 2 weeks your CV has not been short listed for this role. Quality Start are acting as a specialist recruitment consultancy for this role.
Apr 14, 2024
Full time
C++ Software Development Engineer - Walsall Opportunity: Are you an Embedded C++ Software Development Engineer with experience in developing medical device products? Does your experience include C++ and or C#.Net? Do you have knowledge of algorithms and data structures? Want to work for a growing medical device development company? If yes then this is the role for you. Your role as a Software Development Engineer based in Walsall will involve developing software for new and existing medical device products mainly for Class 2 devices. Duties and responsibilities include: Designing, developing, and/or modifying software of medical and life sciences products based on scope and customer requirements. Working with the product teams and contributing to design discussions. Designing and developing software solutions based on Object Oriented Programming (OOPs) concepts. Creating and developing concept designs for prototype feedback in line with project definition. Working to the companies Quality Management System and supporting the creation and maintenance of Design History Files and Technical Files. Creating product technical documentation (such as design and architecture) to ensure products can successfully be compiled, released, and supported. Maintaining and improving existing software solutions. Creating and executing of module and unit tests. Supporting the product verification and validation activities. This is a full time permanent job opportunity based in Walsall paying an excellent salary between £45,000 - £52,000 per annum dependent on skills and experience and great benefits such as 23 days holidays plus bank holidays on top, Insights Bonus scheme, cycle to work scheme, Life insurance and much more. Skills: To apply for the role of Software Development Engineer you will have the following: Minimum Bachelor's Degree Software Engineering, Computer Science, or any Engineering discipline. Experience in developing software products in C++ and /or C#.Net. How to Apply: To apply for this one off opportunity, please send a word copy of your CV to me now by clicking on the Apply button or call me for a confidential chat. Please ensure you have read and agree to our Privacy Policy which can be found on the Quality Start website. If this sounds like the role for you or a colleague then please don't hesitate to contact us. If we manage to successfully fill a permanent placement from your recommendation then we will send you a cheque of £300. We also have many incentive schemes for referring contractors/temp staff so please contact us with the referral and we can provide you with more information. For a list of our current vacancies, please visit If you do not hear from Quality Start within 2 weeks your CV has not been short listed for this role. Quality Start are acting as a specialist recruitment consultancy for this role.
Position Available : Systems Engineer (Electro-Optics) Location : Gloucestershire (Hybrid) & Dynamic Working Hours Salary : Up to £55,000 + Paid Overtime & Company Bonus & Very Good Pension Package Experience needed : Experience of systems engineering within a complex, high-technology engineering industry e.g. defence, aerospace, automotive, robotics, electronics, medical devices and similar. Knowledge of the technologies involved in Electro-Optical systems would be a bonus, but not essential. About the role We are a leading defence company who are at the forefront of innovation in the industry and your work will have a direct impact on the safety and security of the UK & our allies. We are currently looking for a Systems Engineer to work in our team who primarily focus on Electro-Optics (EO) technologies through the provision of specialist EO design support. You will be responsible for driving the technical direction of our products to meet challenging customer requirements by engaging and coordinating with wider specialist design teams and external entities to ensure we successfully deliver on our commitments. What we need from you: Degree qualified in a relevant engineering discipline (Physics, Electronics, Systems, Aerospace or similar) Experience in a relevant engineering industry Experience with good systems engineering practices Good written and verbal communication and presentation skills Good analytical and problem-solving skills Able to plan and control your work A well-rounded Systems Engineer with experience across the full lifecycle, including: Requirements analysis, specifications and justification System architecture design and modelling System trade studies to inform design decisions Technology maturation assessments and FMEA Development of interface definitions Systems proving, design assurance and certification Any experience in the following would be a bonus: Knowledge of the physics and technologies involved in Electro-Optical systems Experience of model based engineering techniques, including SysML Use of systems engineering tools (e.g. IBM DOORS Next, Rhapsody, etc) If you would like to know more details about the position or want to register your interest, hit apply below. We'd love to hear from you!
Apr 12, 2024
Full time
Position Available : Systems Engineer (Electro-Optics) Location : Gloucestershire (Hybrid) & Dynamic Working Hours Salary : Up to £55,000 + Paid Overtime & Company Bonus & Very Good Pension Package Experience needed : Experience of systems engineering within a complex, high-technology engineering industry e.g. defence, aerospace, automotive, robotics, electronics, medical devices and similar. Knowledge of the technologies involved in Electro-Optical systems would be a bonus, but not essential. About the role We are a leading defence company who are at the forefront of innovation in the industry and your work will have a direct impact on the safety and security of the UK & our allies. We are currently looking for a Systems Engineer to work in our team who primarily focus on Electro-Optics (EO) technologies through the provision of specialist EO design support. You will be responsible for driving the technical direction of our products to meet challenging customer requirements by engaging and coordinating with wider specialist design teams and external entities to ensure we successfully deliver on our commitments. What we need from you: Degree qualified in a relevant engineering discipline (Physics, Electronics, Systems, Aerospace or similar) Experience in a relevant engineering industry Experience with good systems engineering practices Good written and verbal communication and presentation skills Good analytical and problem-solving skills Able to plan and control your work A well-rounded Systems Engineer with experience across the full lifecycle, including: Requirements analysis, specifications and justification System architecture design and modelling System trade studies to inform design decisions Technology maturation assessments and FMEA Development of interface definitions Systems proving, design assurance and certification Any experience in the following would be a bonus: Knowledge of the physics and technologies involved in Electro-Optical systems Experience of model based engineering techniques, including SysML Use of systems engineering tools (e.g. IBM DOORS Next, Rhapsody, etc) If you would like to know more details about the position or want to register your interest, hit apply below. We'd love to hear from you!
IT Manager Location: Marlow, Buckinghamshire (office-based) Salary : Up to £55K per annum + Bonus plan (DOE) Hours : Full-time, Permanent Benefits : Private medical insurance, Life insurance, Company pension, Additional leave, Flexitime, Free on-site parking, Company Sick pay, Referral programme and Wellness programme! BAP Pharma is the fastest-growing, independently owned pharmaceutical clinical trials supply organisation, with specialist divisions in Comparator Sourcing, Secondary Packaging & Labelling and Global Storage & Distribution. Our story is one of incredible growth and success, which has culminated in receiving many prestigious awards, such as recognition in Diversity & Inclusion and Social & Environmental, and the continued expansion of our core business operations in UK, Germany and the USA. We are now looking for highly qualified, experienced and passionate professionals who are dedicated to providing unparalleled customer service, to continue to drive our business forward and become a part of our success story. As our IT Manager you will manage the IT requirements of the company, including managing the network and server infrastructure and deliver first-rate support to all employees and assist with any challenges or knowledge gaps. You will work with and manage our third party providers to oversee all computer-related activities, including budgeting and ensure the security of the company's computer systems, network, data and communication systems. In addition to this as our IT Manager you will be responsible for: Manage the Company's third-party providers for IT, evaluate risk and refine company network recovery and backup processes. Perform regular reviews of third-party providers to ensure the Company's SLA's are being met and to address issues where relevant. Oversee BAP's IT infrastructure and activities for our sites in UK, USA (East Coast) and Germany. Conduct cyber risk assessments and create mitigation plans, develop network recovery and backup processes. Align IT infrastructure within tech stack with current and future business requirements and goals. Ensure this is communicated with IT Partners Identify inefficiencies and opportunities where IT can add value and implement strategic solutions to tight deadlines Management of network security including system firewalls, antivirus, group policy and email security Install, configure and maintain software and hardware components of computer and network systems Diagnose and troubleshoot software and hardware issues, test new hardware and software before full-scale installation Manage ERP software, updates and contract maintenance Design, develop, implement and coordinate systems, policies and procedures for the function. Audit internal systems, assess outcomes and develop road maps aligned with business objectives. Maintain and update internal technical documentation regularly, ensure operational synergy with any relevant third-party providers. Order equipment for new starters and assess upgrades as required Provide in-house employee training as required, working with third party providers where necessary. Align with users and operations to ensure IT is effectively represented in the company policy. Support management of annual IT budget and ensure cost effectiveness Act as the first point of contact for IT support within the organization, supporting people whenever they encounter challenges with computers and network devices In order to be successful in this role it's essential you have / are: Degree or equivalent in Information Technology/Computer sciences or equivalent. Minimum 3 years' experience of relevant work and level. Knowledge of office 365 and Azure Entra is essential Excellent knowledge of technical management, information analysis and of computer hardware/software systems and troubleshooting practices. Expertise in data management, data governance and general IT security practices. Knowledge of WatchGuard, Acronis Cyber Protect are desirable but not essential Competencies: Excellent communication skills (both verbal and written) Strong prioritising and organisation skills Attention to detail and thoroughness. Strong strategic, conceptual and analytical thinking Flexible and adaptable Self-awareness and sensitivity Positive self-image Ability to act independently and proactively Concern for standards and impact Results orientated WORK CONDITIONS Reports to the General Manager, UK Work location is full time at the Company's business premises at BAP Pharma Ltd, Medina House, Globe Business Park, Marlow. Occasional travel outside of UK, may be required. BAP Pharma is committed to enabling a supportive work environment, which is diverse and inclusive and based on mutual respect. We offer comprehensive training and development programmes to employees to enable them to excel in their roles. We provide our team with a platform in which to continually progress and excel and deliver on our promises to our clients. BAP Pharma - Promise delivered. Our people are results driven, tenacious and customer focused. If you think you have what it takes to be part of a successful team with an exciting future, please apply today!
Apr 12, 2024
Full time
IT Manager Location: Marlow, Buckinghamshire (office-based) Salary : Up to £55K per annum + Bonus plan (DOE) Hours : Full-time, Permanent Benefits : Private medical insurance, Life insurance, Company pension, Additional leave, Flexitime, Free on-site parking, Company Sick pay, Referral programme and Wellness programme! BAP Pharma is the fastest-growing, independently owned pharmaceutical clinical trials supply organisation, with specialist divisions in Comparator Sourcing, Secondary Packaging & Labelling and Global Storage & Distribution. Our story is one of incredible growth and success, which has culminated in receiving many prestigious awards, such as recognition in Diversity & Inclusion and Social & Environmental, and the continued expansion of our core business operations in UK, Germany and the USA. We are now looking for highly qualified, experienced and passionate professionals who are dedicated to providing unparalleled customer service, to continue to drive our business forward and become a part of our success story. As our IT Manager you will manage the IT requirements of the company, including managing the network and server infrastructure and deliver first-rate support to all employees and assist with any challenges or knowledge gaps. You will work with and manage our third party providers to oversee all computer-related activities, including budgeting and ensure the security of the company's computer systems, network, data and communication systems. In addition to this as our IT Manager you will be responsible for: Manage the Company's third-party providers for IT, evaluate risk and refine company network recovery and backup processes. Perform regular reviews of third-party providers to ensure the Company's SLA's are being met and to address issues where relevant. Oversee BAP's IT infrastructure and activities for our sites in UK, USA (East Coast) and Germany. Conduct cyber risk assessments and create mitigation plans, develop network recovery and backup processes. Align IT infrastructure within tech stack with current and future business requirements and goals. Ensure this is communicated with IT Partners Identify inefficiencies and opportunities where IT can add value and implement strategic solutions to tight deadlines Management of network security including system firewalls, antivirus, group policy and email security Install, configure and maintain software and hardware components of computer and network systems Diagnose and troubleshoot software and hardware issues, test new hardware and software before full-scale installation Manage ERP software, updates and contract maintenance Design, develop, implement and coordinate systems, policies and procedures for the function. Audit internal systems, assess outcomes and develop road maps aligned with business objectives. Maintain and update internal technical documentation regularly, ensure operational synergy with any relevant third-party providers. Order equipment for new starters and assess upgrades as required Provide in-house employee training as required, working with third party providers where necessary. Align with users and operations to ensure IT is effectively represented in the company policy. Support management of annual IT budget and ensure cost effectiveness Act as the first point of contact for IT support within the organization, supporting people whenever they encounter challenges with computers and network devices In order to be successful in this role it's essential you have / are: Degree or equivalent in Information Technology/Computer sciences or equivalent. Minimum 3 years' experience of relevant work and level. Knowledge of office 365 and Azure Entra is essential Excellent knowledge of technical management, information analysis and of computer hardware/software systems and troubleshooting practices. Expertise in data management, data governance and general IT security practices. Knowledge of WatchGuard, Acronis Cyber Protect are desirable but not essential Competencies: Excellent communication skills (both verbal and written) Strong prioritising and organisation skills Attention to detail and thoroughness. Strong strategic, conceptual and analytical thinking Flexible and adaptable Self-awareness and sensitivity Positive self-image Ability to act independently and proactively Concern for standards and impact Results orientated WORK CONDITIONS Reports to the General Manager, UK Work location is full time at the Company's business premises at BAP Pharma Ltd, Medina House, Globe Business Park, Marlow. Occasional travel outside of UK, may be required. BAP Pharma is committed to enabling a supportive work environment, which is diverse and inclusive and based on mutual respect. We offer comprehensive training and development programmes to employees to enable them to excel in their roles. We provide our team with a platform in which to continually progress and excel and deliver on our promises to our clients. BAP Pharma - Promise delivered. Our people are results driven, tenacious and customer focused. If you think you have what it takes to be part of a successful team with an exciting future, please apply today!
For over 50 years we have been helping its clients deliver better business financing. Today, our products and services are used by over 120 banks and finance providers worldwide. Our flexible end-to-end platform offers them everything they need to provide an extensive range of financing products, smoothly and securely. From institutional lenders to SME specialists, our software gives our clients the agility to create new and innovative finance products that help their customers thrive. Headquartered in London, and with regional offices in California and Singapore, Lendscape employs over 200 people around the world. We continue to grow and evolve, building on our heritage while keeping pace with the changing demands of the financial software sector. About the role and our Engineering team Joining our team is an exciting opportunity to be apart of a growing bunch. As a member of a team that is spread across various parts of the world, you will gain exposure to diverse cultures and perspectives. Being a part of Lendscape while we are venturing into new countries puts you at the forefront of expansion! Our Software Engineering team is our biggest function, with 80 colleagues spread across 9 squads they play a key role ensuring we continue to be leaders in our field. We have some exciting new developments and are committed to introducing 3 additional teams to take us to over 100 colleagues in Engineering. You will be responsible for both manual and automated testing, using analytical and technical skills to have a direct impact of the quality of the software we create and deliver. How you will make a difference The Quality Lead will be responsible for leading and managing the quality assurance function within the Engineering department. The primary focus of the role is to ensure the delivery of high-quality software products through the implementation and continuous improvement of quality processes and methodologies. You are responsible for Developing and executing a comprehensive quality strategy aligned with organisational goals. Leading and mentoring a team of quality assurance professionals. Collaborating with cross-functional teams to integrate quality practices throughout the software development lifecycle. Defining, implementing and continuously monitoring quality standards, procedures, and best practices with emphasis on rigour across the three. Establishing and monitoring key performance indicators (KPIs) to measure and improve software quality. Conducting regular audits and assessments to identify areas for improvement. Overseeing the creation and execution of test plans, test cases, and test scripts. Staying abreast of industry trends and advancements in quality assurance and software testing. Driving continuous improvement initiatives to enhance overall software development efficiency and quality. Technical requirements In-depth understanding of quality assurance methodologies such as Agile, Scrum, and DevOps. Experience in implementing and managing QA processes throughout the software development lifecycle. Proficiency in using testing tools and frameworks for both manual and automated testing. Knowledge of automation tools such as Cypress, Selenium, JUnit, TestNG, or equivalent. Very strong expertise in test automation, including the ability to design, develop, and maintain automated test scripts. Competency in at least one programming language (e.g., Java, Python, C#) to facilitate automated testing and scripting. Experience with bug tracking and project management tools (e.g., Jira, Bugzilla) to manage and prioritize quality issues. Proficient in version control systems (e.g., Git) to ensure proper code management and collaboration within development teams. Understanding of performance testing concepts and tools (e.g., Apache JMeter, LoadRunner) to assess software scalability and performance. Knowledge of security testing practices and tools to identify and mitigate potential vulnerabilities in software applications. Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their testing capabilities. Experience in testing mobile applications on various platforms (iOS, Android) and devices. Understanding of data management principles and proficiency in SQL for database testing. Skills and experience Proven experience in a leadership role within quality assurance or software testing. In-depth knowledge of quality assurance methodologies, tools, and best practices. Strong understanding of the software development lifecycle. Excellent analytical and problem-solving skills. Exceptional communication and interpersonal skills. Ability to influence and collaborate with cross-functional teams. Knowledge of continuous integration and continuous delivery (CI/CD) practices. Bachelor's/Master's degree in Computer Science, Software Engineering, or related field. Minimum of five years of experience in quality assurance/testing roles. Experience in a leadership or managerial position advantageous. What's in it for you Private medical care and cash plan Flexible working hours Continuous training Cycle scheme and sponsored gym Learning and development Wellness and mindfulness perks Colleague volunteering Life assurance Work alongside a team developing and delivering innovative technology that creates huge value for a variety of local and international clients Our culture We are very proud of our culture and our way of working. Below are our shared values and behaviours that make up our work environment and our day-to-day experience at Lendscape. Achieve great things, together: We are supportive and empathetic, always available to lend a hand when needed. Go above and beyond for customers: We are customer centric and give 100% to deliver exceptional outcomes. Everyone is willing to go the extra mile to solve the customer's biggest challenges and help them get ahead. Embrace every opportunity: We're inspired by opportunities to sustainably grow ourselves. Lendscape and our customers. Rise to the challenge: We are self-motivated, empowered with flexibility and autonomy to work in our best way. What to expect We appreciate you taking the time to apply to this role with us, and we are committed to making your journey with us as positive as possible. Interviews are a team effort and we're keen to address any queries you may have and to determine if you equally feel if we are the right choice for your career. Should your application be selected for an interview the process will be an initial conversation with our Talent Partner Safa Mohamoud. During this conversation we will explore your background, a broad overview of your skillset and what drives you. This will be followed by a conversation with our Head of Engineering, Jon Jenkins to dive deeper into your experience and equally for you to ask in depth questions about the role. You will also have the opportunity to meet with some of the members of the Engineering team to understand our ways of working a bit better. Lendscape is for everyone Lendscape is passionate about ensuring that we remain a top performing business and a fantastic place to work - a place where everyone is comfortable to work. We're a business that values equal opportunities for all and we celebrate the unique and diverse backgrounds and experiences of each individual. Interested but not sure you tick every box? We recognize that skills and experience can be gained in various ways, and we encourage you to apply for a role at our company, even if you feel your background might not perfectly align with the position. We look forward to connecting with you.
Apr 12, 2024
Full time
For over 50 years we have been helping its clients deliver better business financing. Today, our products and services are used by over 120 banks and finance providers worldwide. Our flexible end-to-end platform offers them everything they need to provide an extensive range of financing products, smoothly and securely. From institutional lenders to SME specialists, our software gives our clients the agility to create new and innovative finance products that help their customers thrive. Headquartered in London, and with regional offices in California and Singapore, Lendscape employs over 200 people around the world. We continue to grow and evolve, building on our heritage while keeping pace with the changing demands of the financial software sector. About the role and our Engineering team Joining our team is an exciting opportunity to be apart of a growing bunch. As a member of a team that is spread across various parts of the world, you will gain exposure to diverse cultures and perspectives. Being a part of Lendscape while we are venturing into new countries puts you at the forefront of expansion! Our Software Engineering team is our biggest function, with 80 colleagues spread across 9 squads they play a key role ensuring we continue to be leaders in our field. We have some exciting new developments and are committed to introducing 3 additional teams to take us to over 100 colleagues in Engineering. You will be responsible for both manual and automated testing, using analytical and technical skills to have a direct impact of the quality of the software we create and deliver. How you will make a difference The Quality Lead will be responsible for leading and managing the quality assurance function within the Engineering department. The primary focus of the role is to ensure the delivery of high-quality software products through the implementation and continuous improvement of quality processes and methodologies. You are responsible for Developing and executing a comprehensive quality strategy aligned with organisational goals. Leading and mentoring a team of quality assurance professionals. Collaborating with cross-functional teams to integrate quality practices throughout the software development lifecycle. Defining, implementing and continuously monitoring quality standards, procedures, and best practices with emphasis on rigour across the three. Establishing and monitoring key performance indicators (KPIs) to measure and improve software quality. Conducting regular audits and assessments to identify areas for improvement. Overseeing the creation and execution of test plans, test cases, and test scripts. Staying abreast of industry trends and advancements in quality assurance and software testing. Driving continuous improvement initiatives to enhance overall software development efficiency and quality. Technical requirements In-depth understanding of quality assurance methodologies such as Agile, Scrum, and DevOps. Experience in implementing and managing QA processes throughout the software development lifecycle. Proficiency in using testing tools and frameworks for both manual and automated testing. Knowledge of automation tools such as Cypress, Selenium, JUnit, TestNG, or equivalent. Very strong expertise in test automation, including the ability to design, develop, and maintain automated test scripts. Competency in at least one programming language (e.g., Java, Python, C#) to facilitate automated testing and scripting. Experience with bug tracking and project management tools (e.g., Jira, Bugzilla) to manage and prioritize quality issues. Proficient in version control systems (e.g., Git) to ensure proper code management and collaboration within development teams. Understanding of performance testing concepts and tools (e.g., Apache JMeter, LoadRunner) to assess software scalability and performance. Knowledge of security testing practices and tools to identify and mitigate potential vulnerabilities in software applications. Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their testing capabilities. Experience in testing mobile applications on various platforms (iOS, Android) and devices. Understanding of data management principles and proficiency in SQL for database testing. Skills and experience Proven experience in a leadership role within quality assurance or software testing. In-depth knowledge of quality assurance methodologies, tools, and best practices. Strong understanding of the software development lifecycle. Excellent analytical and problem-solving skills. Exceptional communication and interpersonal skills. Ability to influence and collaborate with cross-functional teams. Knowledge of continuous integration and continuous delivery (CI/CD) practices. Bachelor's/Master's degree in Computer Science, Software Engineering, or related field. Minimum of five years of experience in quality assurance/testing roles. Experience in a leadership or managerial position advantageous. What's in it for you Private medical care and cash plan Flexible working hours Continuous training Cycle scheme and sponsored gym Learning and development Wellness and mindfulness perks Colleague volunteering Life assurance Work alongside a team developing and delivering innovative technology that creates huge value for a variety of local and international clients Our culture We are very proud of our culture and our way of working. Below are our shared values and behaviours that make up our work environment and our day-to-day experience at Lendscape. Achieve great things, together: We are supportive and empathetic, always available to lend a hand when needed. Go above and beyond for customers: We are customer centric and give 100% to deliver exceptional outcomes. Everyone is willing to go the extra mile to solve the customer's biggest challenges and help them get ahead. Embrace every opportunity: We're inspired by opportunities to sustainably grow ourselves. Lendscape and our customers. Rise to the challenge: We are self-motivated, empowered with flexibility and autonomy to work in our best way. What to expect We appreciate you taking the time to apply to this role with us, and we are committed to making your journey with us as positive as possible. Interviews are a team effort and we're keen to address any queries you may have and to determine if you equally feel if we are the right choice for your career. Should your application be selected for an interview the process will be an initial conversation with our Talent Partner Safa Mohamoud. During this conversation we will explore your background, a broad overview of your skillset and what drives you. This will be followed by a conversation with our Head of Engineering, Jon Jenkins to dive deeper into your experience and equally for you to ask in depth questions about the role. You will also have the opportunity to meet with some of the members of the Engineering team to understand our ways of working a bit better. Lendscape is for everyone Lendscape is passionate about ensuring that we remain a top performing business and a fantastic place to work - a place where everyone is comfortable to work. We're a business that values equal opportunities for all and we celebrate the unique and diverse backgrounds and experiences of each individual. Interested but not sure you tick every box? We recognize that skills and experience can be gained in various ways, and we encourage you to apply for a role at our company, even if you feel your background might not perfectly align with the position. We look forward to connecting with you.
IT Manager Location : Marlow, Buckinghamshire (office-based) Salary : Up to £55K per annum + Bonus plan (DOE) Hours : Full-time, Permanent Benefits : Private medical insurance, Life insurance, Company pension, Additional leave, Flexitime, Free on-site parking, Company Sick pay, Referral programme and Wellness programme! BAP Pharma is the fastest-growing, independently owned pharmaceutical clinical trials supply organisation, with specialist divisions in Comparator Sourcing, Secondary Packaging & Labelling and Global Storage & Distribution. Our story is one of incredible growth and success, which has culminated in receiving many prestigious awards, such as recognition in Diversity & Inclusion and Social & Environmental, and the continued expansion of our core business operations in UK, Germany and the USA. We are now looking for highly qualified, experienced and passionate professionals who are dedicated to providing unparalleled customer service, to continue to drive our business forward and become a part of our success story. As our IT Manager you will manage the IT requirements of the company, including managing the network and server infrastructure and deliver first-rate support to all employees and assist with any challenges or knowledge gaps. You will work with and manage our third party providers to oversee all computer-related activities, including budgeting and ensure the security of the company s computer systems, network, data and communication systems. In addition to this as our IT Manager you will be responsible for: • Manage the Company s third-party providers for IT, evaluate risk and refine company network recovery and backup processes. • Perform regular reviews of third-party providers to ensure the Company s SLA s are being met and to address issues where relevant. • Oversee BAP s IT infrastructure and activities for our sites in UK, USA (East Coast) and Germany. • Conduct cyber risk assessments and create mitigation plans, develop network recovery and backup processes. • Align IT infrastructure within tech stack with current and future business requirements and goals. Ensure this is communicated with IT Partners • Identify inefficiencies and opportunities where IT can add value and implement strategic solutions to tight deadlines • Management of network security including system firewalls, antivirus, group policy and email security • Install, configure and maintain software and hardware components of computer and network systems • Diagnose and troubleshoot software and hardware issues, test new hardware and software before full-scale installation • Manage ERP software, updates and contract maintenance • Design, develop, implement and coordinate systems, policies and procedures for the function. • Audit internal systems, assess outcomes and develop road maps aligned with business objectives. • Maintain and update internal technical documentation regularly, ensure operational synergy with any relevant third-party providers. • Order equipment for new starters and assess upgrades as required • Provide in-house employee training as required, working with third party providers where necessary. • Align with users and operations to ensure IT is effectively represented in the company policy. • Support management of annual IT budget and ensure cost effectiveness • Act as the first point of contact for IT support within the organization, supporting people whenever they encounter challenges with computers and network devices In order to be successful in this role it s essential you have / are: • Degree or equivalent in Information Technology/Computer sciences or equivalent. • Minimum 3 years experience of relevant work and level. • Knowledge of office 365 and Azure Entra is essential • Excellent knowledge of technical management, information analysis and of computer hardware/software systems and troubleshooting practices. • Expertise in data management, data governance and general IT security practices. • Knowledge of WatchGuard, Acronis Cyber Protect are desirable but not essential Competencies : • Excellent communication skills (both verbal and written) • Strong prioritising and organisation skills • Attention to detail and thoroughness. • Strong strategic, conceptual and analytical thinking • Flexible and adaptable • Self-awareness and sensitivity • Positive self-image • Ability to act independently and proactively • Concern for standards and impact • Results orientated WORK CONDITIONS • Reports to the General Manager, UK • Work location is full time at the Company s business premises at BAP Pharma Ltd, Medina House, Globe Business Park, Marlow. • Occasional travel outside of UK, may be required. BAP Pharma is committed to enabling a supportive work environment, which is diverse and inclusive and based on mutual respect. We offer comprehensive training and development programmes to employees to enable them to excel in their roles. We provide our team with a platform in which to continually progress and excel and deliver on our promises to our clients. BAP Pharma Promise delivered. Our people are results driven, tenacious and customer focused. If you think you have what it takes to be part of a successful team with an exciting future, please apply today!
Apr 11, 2024
Full time
IT Manager Location : Marlow, Buckinghamshire (office-based) Salary : Up to £55K per annum + Bonus plan (DOE) Hours : Full-time, Permanent Benefits : Private medical insurance, Life insurance, Company pension, Additional leave, Flexitime, Free on-site parking, Company Sick pay, Referral programme and Wellness programme! BAP Pharma is the fastest-growing, independently owned pharmaceutical clinical trials supply organisation, with specialist divisions in Comparator Sourcing, Secondary Packaging & Labelling and Global Storage & Distribution. Our story is one of incredible growth and success, which has culminated in receiving many prestigious awards, such as recognition in Diversity & Inclusion and Social & Environmental, and the continued expansion of our core business operations in UK, Germany and the USA. We are now looking for highly qualified, experienced and passionate professionals who are dedicated to providing unparalleled customer service, to continue to drive our business forward and become a part of our success story. As our IT Manager you will manage the IT requirements of the company, including managing the network and server infrastructure and deliver first-rate support to all employees and assist with any challenges or knowledge gaps. You will work with and manage our third party providers to oversee all computer-related activities, including budgeting and ensure the security of the company s computer systems, network, data and communication systems. In addition to this as our IT Manager you will be responsible for: • Manage the Company s third-party providers for IT, evaluate risk and refine company network recovery and backup processes. • Perform regular reviews of third-party providers to ensure the Company s SLA s are being met and to address issues where relevant. • Oversee BAP s IT infrastructure and activities for our sites in UK, USA (East Coast) and Germany. • Conduct cyber risk assessments and create mitigation plans, develop network recovery and backup processes. • Align IT infrastructure within tech stack with current and future business requirements and goals. Ensure this is communicated with IT Partners • Identify inefficiencies and opportunities where IT can add value and implement strategic solutions to tight deadlines • Management of network security including system firewalls, antivirus, group policy and email security • Install, configure and maintain software and hardware components of computer and network systems • Diagnose and troubleshoot software and hardware issues, test new hardware and software before full-scale installation • Manage ERP software, updates and contract maintenance • Design, develop, implement and coordinate systems, policies and procedures for the function. • Audit internal systems, assess outcomes and develop road maps aligned with business objectives. • Maintain and update internal technical documentation regularly, ensure operational synergy with any relevant third-party providers. • Order equipment for new starters and assess upgrades as required • Provide in-house employee training as required, working with third party providers where necessary. • Align with users and operations to ensure IT is effectively represented in the company policy. • Support management of annual IT budget and ensure cost effectiveness • Act as the first point of contact for IT support within the organization, supporting people whenever they encounter challenges with computers and network devices In order to be successful in this role it s essential you have / are: • Degree or equivalent in Information Technology/Computer sciences or equivalent. • Minimum 3 years experience of relevant work and level. • Knowledge of office 365 and Azure Entra is essential • Excellent knowledge of technical management, information analysis and of computer hardware/software systems and troubleshooting practices. • Expertise in data management, data governance and general IT security practices. • Knowledge of WatchGuard, Acronis Cyber Protect are desirable but not essential Competencies : • Excellent communication skills (both verbal and written) • Strong prioritising and organisation skills • Attention to detail and thoroughness. • Strong strategic, conceptual and analytical thinking • Flexible and adaptable • Self-awareness and sensitivity • Positive self-image • Ability to act independently and proactively • Concern for standards and impact • Results orientated WORK CONDITIONS • Reports to the General Manager, UK • Work location is full time at the Company s business premises at BAP Pharma Ltd, Medina House, Globe Business Park, Marlow. • Occasional travel outside of UK, may be required. BAP Pharma is committed to enabling a supportive work environment, which is diverse and inclusive and based on mutual respect. We offer comprehensive training and development programmes to employees to enable them to excel in their roles. We provide our team with a platform in which to continually progress and excel and deliver on our promises to our clients. BAP Pharma Promise delivered. Our people are results driven, tenacious and customer focused. If you think you have what it takes to be part of a successful team with an exciting future, please apply today!
Sectors: Electronics, Medical Devices, Aerospace, Defence Job Title: Lead Embedded Software Engineer Location: Edinburgh Salary: £60,000 - £75,000 per annum Hybrid working Great benefits package included Full Relocation assistance available Sponsorship is available for UK Based candidates Overview of company and job title: A fantastic Global engineering specialist organisation based in Edinburgh who design and develop world class leading products for multiple industries that include Medical, Industrial, Aerospace, Defence and many more are now looking to further expand their innovative, and technically advanced R&D team with the addition to hire for a new Lead Embedded Software Engineer to join the team and to be working as part of a global team to deliver ground-breaking solutions and products that make a positive impact on people's lives across the world. This role would suit a Senior Embedded Software Engineer who is looking for a career progression to take the next step to become a Lead Embedded Software Engineer. The role: As the Lead Embedded Software Engineer , you will have a role split of 50% management of leading a talented team of 4 Embedded Software Engineers and 50% being technically hands on to engineer, state requirements, design, execute and test C++ embedded software. The successful Lead Embedded Software Engineer will be working on exciting projects for Medical, Aerospace and Defence that have a positive impact on peoples lives across the Globe. Salary, hybrid working, sponsorship, & relocation assistance. The salary on offer for the Lead Embedded Software Engineer is £60,000 - £75,000 per annum . Hybrid working will be 50% WFH & 50% office. Sponsorship and full relocation assistance for UK based Senior & Lead Embedded Software Engineers is available. Senior/Lead Embedded Software Engineer Key Skills: 5-7+ years minimum industry experience Experience of real time embedded software development Modern C++ programming language Experience of Microcontrollers & Microprocessors Knowledge/Experience of Embedded Linux embedded operating systems Familiarity with network protocols - SPI, I2C, UART, RS232/485, Ethernet etc Ability to read & review hardware schematics and datasheets Experience of debugging software and supporting board bring-up activities Good analytical, problem solving and team-work skills Experience of team leadership, mentoring & project management Can lead, inspire and motivate software engineers of various experience levels Bonus nice to have skills: Experience in other languages an advantage: Embedded C, Java, C# and .Net, UML Awareness of Agile development/methodology practices RTOS Experience - FreeRTOS, ThreadX, QNX, VxWorks or more Scripting experience - Python, Bash, etc. Version Control Systems - GIT, SVN, JIRA or similar Understanding of real-time development and/or safety critical systems Awareness of continuous integration frameworks Sound understanding of other engineering disciplines and may have led multi-disciplined teams Industry experience - Cyber Security, Medical Devices, Aerospace, Defence Benefits Package: Bespoke development plan Online learning and formal development programs Enhanced pension contributions 33 days of annual leave (inclusive of public holidays) Paid family leave Private medical insurance Group income protection insurance Employee Assistance Program (EAP) Electric Vehicle Salary Sacrifice Scheme Cycle to work scheme Volunteer time off Flexible Hybrid Working Available & Fully Remote Life assurance Occupational health Vision care discounts Discount schemes Company sick pay scheme Onsite gym/ discounted gym If you are a Senior or an Experienced Embedded Software Engineer , looking for an exciting new opportunity to take the next step to progress in your career to become a Lead Embedded Software Engineer and join a hugely successful and established global engineering business, then please apply now with your updated CV or call Frank at Premier Group on and for further information and details about the role.
Apr 10, 2024
Full time
Sectors: Electronics, Medical Devices, Aerospace, Defence Job Title: Lead Embedded Software Engineer Location: Edinburgh Salary: £60,000 - £75,000 per annum Hybrid working Great benefits package included Full Relocation assistance available Sponsorship is available for UK Based candidates Overview of company and job title: A fantastic Global engineering specialist organisation based in Edinburgh who design and develop world class leading products for multiple industries that include Medical, Industrial, Aerospace, Defence and many more are now looking to further expand their innovative, and technically advanced R&D team with the addition to hire for a new Lead Embedded Software Engineer to join the team and to be working as part of a global team to deliver ground-breaking solutions and products that make a positive impact on people's lives across the world. This role would suit a Senior Embedded Software Engineer who is looking for a career progression to take the next step to become a Lead Embedded Software Engineer. The role: As the Lead Embedded Software Engineer , you will have a role split of 50% management of leading a talented team of 4 Embedded Software Engineers and 50% being technically hands on to engineer, state requirements, design, execute and test C++ embedded software. The successful Lead Embedded Software Engineer will be working on exciting projects for Medical, Aerospace and Defence that have a positive impact on peoples lives across the Globe. Salary, hybrid working, sponsorship, & relocation assistance. The salary on offer for the Lead Embedded Software Engineer is £60,000 - £75,000 per annum . Hybrid working will be 50% WFH & 50% office. Sponsorship and full relocation assistance for UK based Senior & Lead Embedded Software Engineers is available. Senior/Lead Embedded Software Engineer Key Skills: 5-7+ years minimum industry experience Experience of real time embedded software development Modern C++ programming language Experience of Microcontrollers & Microprocessors Knowledge/Experience of Embedded Linux embedded operating systems Familiarity with network protocols - SPI, I2C, UART, RS232/485, Ethernet etc Ability to read & review hardware schematics and datasheets Experience of debugging software and supporting board bring-up activities Good analytical, problem solving and team-work skills Experience of team leadership, mentoring & project management Can lead, inspire and motivate software engineers of various experience levels Bonus nice to have skills: Experience in other languages an advantage: Embedded C, Java, C# and .Net, UML Awareness of Agile development/methodology practices RTOS Experience - FreeRTOS, ThreadX, QNX, VxWorks or more Scripting experience - Python, Bash, etc. Version Control Systems - GIT, SVN, JIRA or similar Understanding of real-time development and/or safety critical systems Awareness of continuous integration frameworks Sound understanding of other engineering disciplines and may have led multi-disciplined teams Industry experience - Cyber Security, Medical Devices, Aerospace, Defence Benefits Package: Bespoke development plan Online learning and formal development programs Enhanced pension contributions 33 days of annual leave (inclusive of public holidays) Paid family leave Private medical insurance Group income protection insurance Employee Assistance Program (EAP) Electric Vehicle Salary Sacrifice Scheme Cycle to work scheme Volunteer time off Flexible Hybrid Working Available & Fully Remote Life assurance Occupational health Vision care discounts Discount schemes Company sick pay scheme Onsite gym/ discounted gym If you are a Senior or an Experienced Embedded Software Engineer , looking for an exciting new opportunity to take the next step to progress in your career to become a Lead Embedded Software Engineer and join a hugely successful and established global engineering business, then please apply now with your updated CV or call Frank at Premier Group on and for further information and details about the role.
Embedded Software Development Engineer - Walsall Opportunity: Are you an Embedded Software Development Engineer with experience in developing medical device products? Does your experience include C++ and or C#.Net? Do you have knowledge of algorithms and data structures? Want to work for a growing medical device development company? If yes then this is the role for you. Your role as a Software Development Engineer based in Walsall will involve developing software for new and existing medical device products mainly for Class 2 devices. Duties and responsibilities include: Designing, developing, and/or modifying software of medical and life sciences products based on scope and customer requirements. Working with the product teams and contributing to design discussions. Designing and developing software solutions based on Object Oriented Programming (OOPs) concepts. Creating and developing concept designs for prototype feedback in line with project definition. Working to the companies Quality Management System and supporting the creation and maintenance of Design History Files and Technical Files. Creating product technical documentation (such as design and architecture) to ensure products can successfully be compiled, released, and supported. Maintaining and improving existing software solutions. Creating and executing of module and unit tests. Supporting the product verification and validation activities. This is a full time permanent job opportunity based in Walsall paying an excellent salary between £45,000 - £52,000 per annum dependent on skills and experience and great benefits such as 23 days holidays plus bank holidays on top, Insights Bonus scheme, cycle to work scheme, Life insurance and much more. Skills: To apply for the role of Software Development Engineer you will have the following: Minimum Bachelor's Degree Software Engineering, Computer Science, or any Engineering discipline. Experience in developing software products in C++ and /or C#.Net. How to Apply: To apply for this one off opportunity, please send a word copy of your CV to me now by clicking on the Apply button or call me for a confidential chat. Please ensure you have read and agree to our Privacy Policy which can be found on the Quality Start website. If this sounds like the role for you or a colleague then please don't hesitate to contact us. If we manage to successfully fill a permanent placement from your recommendation then we will send you a cheque of £300. We also have many incentive schemes for referring contractors/temp staff so please contact us with the referral and we can provide you with more information. For a list of our current vacancies, please visit If you do not hear from Quality Start within 2 weeks your CV has not been short listed for this role. Quality Start are acting as a specialist recruitment consultancy for this role.
Apr 06, 2024
Full time
Embedded Software Development Engineer - Walsall Opportunity: Are you an Embedded Software Development Engineer with experience in developing medical device products? Does your experience include C++ and or C#.Net? Do you have knowledge of algorithms and data structures? Want to work for a growing medical device development company? If yes then this is the role for you. Your role as a Software Development Engineer based in Walsall will involve developing software for new and existing medical device products mainly for Class 2 devices. Duties and responsibilities include: Designing, developing, and/or modifying software of medical and life sciences products based on scope and customer requirements. Working with the product teams and contributing to design discussions. Designing and developing software solutions based on Object Oriented Programming (OOPs) concepts. Creating and developing concept designs for prototype feedback in line with project definition. Working to the companies Quality Management System and supporting the creation and maintenance of Design History Files and Technical Files. Creating product technical documentation (such as design and architecture) to ensure products can successfully be compiled, released, and supported. Maintaining and improving existing software solutions. Creating and executing of module and unit tests. Supporting the product verification and validation activities. This is a full time permanent job opportunity based in Walsall paying an excellent salary between £45,000 - £52,000 per annum dependent on skills and experience and great benefits such as 23 days holidays plus bank holidays on top, Insights Bonus scheme, cycle to work scheme, Life insurance and much more. Skills: To apply for the role of Software Development Engineer you will have the following: Minimum Bachelor's Degree Software Engineering, Computer Science, or any Engineering discipline. Experience in developing software products in C++ and /or C#.Net. How to Apply: To apply for this one off opportunity, please send a word copy of your CV to me now by clicking on the Apply button or call me for a confidential chat. Please ensure you have read and agree to our Privacy Policy which can be found on the Quality Start website. If this sounds like the role for you or a colleague then please don't hesitate to contact us. If we manage to successfully fill a permanent placement from your recommendation then we will send you a cheque of £300. We also have many incentive schemes for referring contractors/temp staff so please contact us with the referral and we can provide you with more information. For a list of our current vacancies, please visit If you do not hear from Quality Start within 2 weeks your CV has not been short listed for this role. Quality Start are acting as a specialist recruitment consultancy for this role.
Technical Support Specialist We are looking for a Technical Support Specialist to join the organisation at a very exciting time, as it moves from a hybrid technical infrastructure to a fully Microsoft 365 cloud infrastructure. Position: Technical Support Specialist Location: Swindon (M4 corridor) Hours: Full time Salary: £28,000 to £30,000 per annum - plus competitive benefits package Duration: Permanent Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day's holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking Close Date: 27 September 2022 Interviews: 11 October 2022 The Role Part of the Hardware and Systems Team, this role involves the provision of systems support on a range of systems. You will support the full range of Technology Support Desk duties, and you will be one of the first points of contact for all staff. Your main duties will be responding to calls, recording and resolving issues and, where appropriate, allocating tasks to other team members; and maintaining the Society's hardware and software. You will also provide technical guidance to other Technology Support Desk staff members. You will be working closely with the infrastructure engineer working on the projects involved with this. About You As Technical Support Specialist, you will have skills and experience of: Working within an IT helpdesk environment PowerShell, Microsoft Online (365) and Exchange Online Management modules Migrating a business from on-premise to Office 365 services Supporting and administering Office 365 services Replacing and troubleshooting computer hardware components Supporting and maintaining range of peripheral devices Working within a project team If you think this describes you then we'd love to hear from you. Please submit your CV together with a 250-word statement that sets out why you're interested in this position. In Return Commitment As a Christian organisation who believes you were created with a unique character, you have gifts and abilities that are all your own, so the charity is willing to explore how what you have might fit what is needed. The checklist There's no such thing as the perfect candidate. You don't have to tick every box on the job description before you can even think of applying. If you think you've got most of what is needed and you're excited about what the charity is doing, go ahead. It's personal You have a life outside work, and the charity want you to be able to live it well, so is happy to talk to you about flexible working hours and working from home. No one is impressed if you respond to emails at midnight. Learn and grow When you're trained in a new skill, or learn a different perspective, it benefits you and it benefits the charity. The organisation is committed to making it possible for everyone to flourish and be the best they can be, with a huge variety of learning resources available. Together and apart The charity believes in home working where it's appropriate, and during lockdown made that work really well. Celebrating difference Universal acceptance for everyone, everywhere is at the heart of the organisation, promoting diversity of thought, culture and background, which connects the entire charity. As such, the charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications from people representing all sections of the community are welcome. Level ground We want you to bring your best to the application and selection process. If you need any adjustments for that to happen, let the team know and they will be glad to help. The organisation is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community. You may also have experience in areas such as Technical Support Specialist, Technical Support Officer, Technical Support Helpdesk, Helpdesk, Technical Helpdesk, IT Support, Ist Line, 2nd Line, Support Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Sep 24, 2022
Full time
Technical Support Specialist We are looking for a Technical Support Specialist to join the organisation at a very exciting time, as it moves from a hybrid technical infrastructure to a fully Microsoft 365 cloud infrastructure. Position: Technical Support Specialist Location: Swindon (M4 corridor) Hours: Full time Salary: £28,000 to £30,000 per annum - plus competitive benefits package Duration: Permanent Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day's holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking Close Date: 27 September 2022 Interviews: 11 October 2022 The Role Part of the Hardware and Systems Team, this role involves the provision of systems support on a range of systems. You will support the full range of Technology Support Desk duties, and you will be one of the first points of contact for all staff. Your main duties will be responding to calls, recording and resolving issues and, where appropriate, allocating tasks to other team members; and maintaining the Society's hardware and software. You will also provide technical guidance to other Technology Support Desk staff members. You will be working closely with the infrastructure engineer working on the projects involved with this. About You As Technical Support Specialist, you will have skills and experience of: Working within an IT helpdesk environment PowerShell, Microsoft Online (365) and Exchange Online Management modules Migrating a business from on-premise to Office 365 services Supporting and administering Office 365 services Replacing and troubleshooting computer hardware components Supporting and maintaining range of peripheral devices Working within a project team If you think this describes you then we'd love to hear from you. Please submit your CV together with a 250-word statement that sets out why you're interested in this position. In Return Commitment As a Christian organisation who believes you were created with a unique character, you have gifts and abilities that are all your own, so the charity is willing to explore how what you have might fit what is needed. The checklist There's no such thing as the perfect candidate. You don't have to tick every box on the job description before you can even think of applying. If you think you've got most of what is needed and you're excited about what the charity is doing, go ahead. It's personal You have a life outside work, and the charity want you to be able to live it well, so is happy to talk to you about flexible working hours and working from home. No one is impressed if you respond to emails at midnight. Learn and grow When you're trained in a new skill, or learn a different perspective, it benefits you and it benefits the charity. The organisation is committed to making it possible for everyone to flourish and be the best they can be, with a huge variety of learning resources available. Together and apart The charity believes in home working where it's appropriate, and during lockdown made that work really well. Celebrating difference Universal acceptance for everyone, everywhere is at the heart of the organisation, promoting diversity of thought, culture and background, which connects the entire charity. As such, the charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications from people representing all sections of the community are welcome. Level ground We want you to bring your best to the application and selection process. If you need any adjustments for that to happen, let the team know and they will be glad to help. The organisation is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community. You may also have experience in areas such as Technical Support Specialist, Technical Support Officer, Technical Support Helpdesk, Helpdesk, Technical Helpdesk, IT Support, Ist Line, 2nd Line, Support Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Our world class team of Vulnerability Researchers and Reverse Engineers tackle some of the most interesting problems with a meaningful and tangible impact on the national security of the UK. We are growing our VR team significantly and are looking for a diverse range of talent from experienced Vulnerability Researchers with a proven track record to those with a keen interest and aptitude looking to develop their skills in this exciting space! We have a community of technical specialists with a friendly and inclusive culture with great opportunities to learn from experts and make use of a carefully curated training plan with some of the best trainers and conferences available. Our focus is on a wide variety devices, platforms and technologies. VR, RE or development experience with mobile (Android, IOS), firmware, Linux, IoT and Windows is useful but most important is a willingness to learn as all of our projects bring new and interesting challenges. What you will be doing for us: Performing Vulnerability Research and Reverse Engineering to handle complex and unique challenges across a myriad of platforms. Learning to use tools like Ghidra, IDA Pro, Unicorn and Frida plus developing bespoke tooling when needed. Working in a vibrant and inclusive team of specialists where success often comes from teamwork and a diverse approach to solving problems. Developing junior members of staff with a keen interest in RE and VR to realise their potential. Ideal candidate background: An interest and aptitude for Vulnerability Research, Reverse Engineering, and Exploit Development (either from a professional background or by demonstrating an aptitude e.g. by playing capture the flag challenges). Low-level knowledge in how languages function across the application stack from assembly through to interpreted languages and everything in between. Understanding of the exploit development lifecycle from identifying bugs up to fully developed proof of concepts. Proficient in at least one programming language (e.g. Python, Java, C#, C++) How you will be supported: Work-life balance is important; you'll get 25 days holiday a year and, via our flexible benefits package the option to buy/sell and carry over from the year before You can work around core hours with flexible and part-time working Our flexible benefits package includes; private medical and dental insurance, a competitive pension scheme, cycle to work scheme, taste cards and more You'll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE Systems Applied Intelligence Don't know a particular technology? Your learning and development is key to your future career You'll be part of our bonus scheme You are welcome to join any/all of our Diversity and Support groups. These groups cover everything from gender diversity to mental health and wellbeing. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals.
Sep 24, 2022
Full time
Our world class team of Vulnerability Researchers and Reverse Engineers tackle some of the most interesting problems with a meaningful and tangible impact on the national security of the UK. We are growing our VR team significantly and are looking for a diverse range of talent from experienced Vulnerability Researchers with a proven track record to those with a keen interest and aptitude looking to develop their skills in this exciting space! We have a community of technical specialists with a friendly and inclusive culture with great opportunities to learn from experts and make use of a carefully curated training plan with some of the best trainers and conferences available. Our focus is on a wide variety devices, platforms and technologies. VR, RE or development experience with mobile (Android, IOS), firmware, Linux, IoT and Windows is useful but most important is a willingness to learn as all of our projects bring new and interesting challenges. What you will be doing for us: Performing Vulnerability Research and Reverse Engineering to handle complex and unique challenges across a myriad of platforms. Learning to use tools like Ghidra, IDA Pro, Unicorn and Frida plus developing bespoke tooling when needed. Working in a vibrant and inclusive team of specialists where success often comes from teamwork and a diverse approach to solving problems. Developing junior members of staff with a keen interest in RE and VR to realise their potential. Ideal candidate background: An interest and aptitude for Vulnerability Research, Reverse Engineering, and Exploit Development (either from a professional background or by demonstrating an aptitude e.g. by playing capture the flag challenges). Low-level knowledge in how languages function across the application stack from assembly through to interpreted languages and everything in between. Understanding of the exploit development lifecycle from identifying bugs up to fully developed proof of concepts. Proficient in at least one programming language (e.g. Python, Java, C#, C++) How you will be supported: Work-life balance is important; you'll get 25 days holiday a year and, via our flexible benefits package the option to buy/sell and carry over from the year before You can work around core hours with flexible and part-time working Our flexible benefits package includes; private medical and dental insurance, a competitive pension scheme, cycle to work scheme, taste cards and more You'll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE Systems Applied Intelligence Don't know a particular technology? Your learning and development is key to your future career You'll be part of our bonus scheme You are welcome to join any/all of our Diversity and Support groups. These groups cover everything from gender diversity to mental health and wellbeing. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals.
Proclinical are recruiting a Service Desk Analyst for a pharmaceutical corporation. This role is on a contract basis and is located in the United Kingdom. The client is focused on finding, developing and supplying novel remedies that aid people in overcoming serious illnesses. Make your application after reading the following skill and qualification requirements for this position. Responsibilities: When required, you will contribute to application testing, upgrades and deployments, as well as internal service desk projects. Conduct troubleshooting to solve or raise to the suitable tier 2 teams. The ideal candidate will research and solve more multifaceted field/scientific application and business process problems. You will accept incoming calls, chats, tickets, redirect calls/tickets if needed, to suitable support groups for resolution while setting end user expectations throughout the initial interaction. Produce tickets and report all actions within the company's ticket system aligned with the company's quality standards. Offer application and process training to others as well as serve as a SME/POC for other team members. Other duties may be assigned to the role. Skills & Requirements: Educated to a high school diploma level, ideally to a university degree level in a pertinent discipline. Comprehension of ITIL Framework and ITSM. Familiarity within a technical support setting, and/or service desk setting, ideally involved with tools, processes, methodologies, telephony systems and servicenow, etc. Computer literacy with Microsoft office, application support and Microsoft windows. Acquaintance with assisting the life sciences. Fluency in the Italian and English languages with knowledge in Spanish. Communication skills both verbally and in writing. Customer service abilities. Capable of troubleshooting and research application problems. Able to explain technical information to end users. Ability to set priorities and manage various tasks simultaneously. Capable of resolving issues. Able to adhere to service desk procedures and processes. A positive, efficient and agile individual with the ability to partake in completing team goals and objectives. Works well in a team environment. Keen to learn new skills as well as open to ideas. To optimise service delivery, you will be able to drive quality, process improvement and novelty. Capable of conducting documentation translation. Willing to work flexible days and hours. If you are having difficulty in applying or if you have any questions, please contact Mohammed Alli at . Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies. Proclinical Staffing is an equal opportunity employer.
Sep 23, 2022
Full time
Proclinical are recruiting a Service Desk Analyst for a pharmaceutical corporation. This role is on a contract basis and is located in the United Kingdom. The client is focused on finding, developing and supplying novel remedies that aid people in overcoming serious illnesses. Make your application after reading the following skill and qualification requirements for this position. Responsibilities: When required, you will contribute to application testing, upgrades and deployments, as well as internal service desk projects. Conduct troubleshooting to solve or raise to the suitable tier 2 teams. The ideal candidate will research and solve more multifaceted field/scientific application and business process problems. You will accept incoming calls, chats, tickets, redirect calls/tickets if needed, to suitable support groups for resolution while setting end user expectations throughout the initial interaction. Produce tickets and report all actions within the company's ticket system aligned with the company's quality standards. Offer application and process training to others as well as serve as a SME/POC for other team members. Other duties may be assigned to the role. Skills & Requirements: Educated to a high school diploma level, ideally to a university degree level in a pertinent discipline. Comprehension of ITIL Framework and ITSM. Familiarity within a technical support setting, and/or service desk setting, ideally involved with tools, processes, methodologies, telephony systems and servicenow, etc. Computer literacy with Microsoft office, application support and Microsoft windows. Acquaintance with assisting the life sciences. Fluency in the Italian and English languages with knowledge in Spanish. Communication skills both verbally and in writing. Customer service abilities. Capable of troubleshooting and research application problems. Able to explain technical information to end users. Ability to set priorities and manage various tasks simultaneously. Capable of resolving issues. Able to adhere to service desk procedures and processes. A positive, efficient and agile individual with the ability to partake in completing team goals and objectives. Works well in a team environment. Keen to learn new skills as well as open to ideas. To optimise service delivery, you will be able to drive quality, process improvement and novelty. Capable of conducting documentation translation. Willing to work flexible days and hours. If you are having difficulty in applying or if you have any questions, please contact Mohammed Alli at . Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies. Proclinical Staffing is an equal opportunity employer.
Proclinical are recruiting a Service Desk Analyst for a pharmaceutical corporation. This role is on a contract basis and is located in the United Kingdom. The client is focused on finding, developing and supplying novel remedies that aid people in overcoming serious illnesses. Responsibilities: When required, you will contribute to application testing, upgrades and deployments, as well as internal service desk projects. Conduct troubleshooting to solve or raise to the suitable tier 2 teams. The ideal candidate will research and solve more multifaceted field/scientific application and business process problems. You will accept incoming calls, chats, tickets, redirect calls/tickets if needed, to suitable support groups for resolution while setting end user expectations throughout the initial interaction. Produce tickets and report all actions within the company's ticket system aligned with the company's quality standards. Offer application and process training to others as well as serve as a SME/POC for other team members. Other duties may be assigned to the role. Skills & Requirements: Educated to a high school diploma level, ideally to a university degree level in a pertinent discipline. Comprehension of ITIL Framework and ITSM. Familiarity within a technical support setting, and/or service desk setting, ideally involved with tools, processes, methodologies, telephony systems and servicenow, etc. Computer literacy with Microsoft office, application support and Microsoft windows. Acquaintance with assisting the life sciences. Fluency in the Italian and English languages with knowledge in Spanish. Communication skills both verbally and in writing. Customer service abilities. Capable of troubleshooting and research application problems. Able to explain technical information to end users. Ability to set priorities and manage various tasks simultaneously. Capable of resolving issues. Able to adhere to service desk procedures and processes. A positive, efficient and agile individual with the ability to partake in completing team goals and objectives. Works well in a team environment. Keen to learn new skills as well as open to ideas. To optimise service delivery, you will be able to drive quality, process improvement and novelty. Capable of conducting documentation translation. Willing to work flexible days and hours. If you are having difficulty in applying or if you have any questions, please contact Mohammed Alli at . Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies. Proclinical Staffing is an equal opportunity employer.
Sep 22, 2022
Full time
Proclinical are recruiting a Service Desk Analyst for a pharmaceutical corporation. This role is on a contract basis and is located in the United Kingdom. The client is focused on finding, developing and supplying novel remedies that aid people in overcoming serious illnesses. Responsibilities: When required, you will contribute to application testing, upgrades and deployments, as well as internal service desk projects. Conduct troubleshooting to solve or raise to the suitable tier 2 teams. The ideal candidate will research and solve more multifaceted field/scientific application and business process problems. You will accept incoming calls, chats, tickets, redirect calls/tickets if needed, to suitable support groups for resolution while setting end user expectations throughout the initial interaction. Produce tickets and report all actions within the company's ticket system aligned with the company's quality standards. Offer application and process training to others as well as serve as a SME/POC for other team members. Other duties may be assigned to the role. Skills & Requirements: Educated to a high school diploma level, ideally to a university degree level in a pertinent discipline. Comprehension of ITIL Framework and ITSM. Familiarity within a technical support setting, and/or service desk setting, ideally involved with tools, processes, methodologies, telephony systems and servicenow, etc. Computer literacy with Microsoft office, application support and Microsoft windows. Acquaintance with assisting the life sciences. Fluency in the Italian and English languages with knowledge in Spanish. Communication skills both verbally and in writing. Customer service abilities. Capable of troubleshooting and research application problems. Able to explain technical information to end users. Ability to set priorities and manage various tasks simultaneously. Capable of resolving issues. Able to adhere to service desk procedures and processes. A positive, efficient and agile individual with the ability to partake in completing team goals and objectives. Works well in a team environment. Keen to learn new skills as well as open to ideas. To optimise service delivery, you will be able to drive quality, process improvement and novelty. Capable of conducting documentation translation. Willing to work flexible days and hours. If you are having difficulty in applying or if you have any questions, please contact Mohammed Alli at . Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies. Proclinical Staffing is an equal opportunity employer.
BAE Systems Digital Intelligence
Gloucester, Gloucestershire
Ask Front End Developers what's on their mind, and the answer is: code. They make the two-dimensional multi-dimensional and really fun to experience. They are able to walk the line between code junkie and artist and make beautiful unions between form and function. The partnership Front End Developers enjoy with Back End Developers is a match made in cyber-heaven. In the infinite time and space of the web and cloud, server-side meets database and application engineering to create the digital innovations and interactive events we've come to expect and even crave. Front-end developers are responsible for delivering web and mobile experiences that look and perform superbly across all platforms. This position involves using the latest front-end web technologies to develop code alongside a team of developers (both front and back-end, with different platform specialties). Collaboration and subject matter expertise: The ultimate goal is to work with other UCD specialists to create digital experiences that inform, inspire and delight, regardless of channel or audience type. The Front End Developer will also work closely with UX Consultants, Technical Architects and client-side staff to interpret user requirements and create appropriate solutions that deliver tangible results. The front-end developer facilitates dialogue between internal and external clients and teams, and communicates technical information, functionality, and limitations to non-technical teams. This role works closely with both external clients and internal, cross-functional teams on projects that range from a few weeks to a few months in length. Work will be based in Gloucester (other BAE DI office locations could be considered for the right candidate although some travel will be required). We are happy to support flexible working (e.g. we would consider 4 days per week or personalised working pattern such as early/late starts). What you could be doing for us: Work as a senior front end Developer within a team of coders (BAE and/or client) occasionally taking on a lead role, own specific work areas and coach others when needed. Review front end coding requirements. Provide feedback on front end coding standards, accessibility and other technical standards Liaise with back end coders to design end-to-end technical solutions Take ownership of one or more areas of work including planning, identifying risks and regular reports to the project manager. On very small engagements, they may be expected to assume the duties of a PM if one is not provided. Apply BAE standard UCD approaches as well as broader BAE methodologies on client engagements with assistance / direction from senior management, and takes the lead in specific areas. Write pure, standards-compliant code Work closely with web and mobile designers and translate their designs into websites, apps, and interactive experience Test, debug, and build code that works across multiple browsers and digital platforms Optimise UI for mobile devices and small-scale screens Design and produce native mobile apps Develop database-driven applications Use external APIs to generate quality applications Essential skills we are looking for Possess expertise in HTML5, JavaScript, CSS, with a good understanding of programming paradigms. Exhibit a deep passion for refined, simple design and creating products with high supportability and extensibility Have a good knowledge of both waterfall and agile development approaches. A good understanding of design and user experience principles Relevant degree or Masters, in a related Engineering or Software discipline Experience of dealing with cross-browser compatibility requirements Understanding of mobile development best practices (e.g. responsive design, graceful degradation etc.) Effective verbal and written skills Experience with front end web application frameworks such as React, Angular and VueJS Experience building reusable/modular JavaScript components Data visualisation with Canvas or SVG (e.g. using D3) Utilise and configure web bundler and automation tools for deployment Knowledge of DevOps best practice and workflows (e.g. CI pipelines) Knowledge of containerisation and developer environment utilities (e.g. Docker) Desirable skills Have extensive knowledge of WML, W3C, and WAP standards Use their expertise with HTML5, CSS, JavaScript to develop high-quality mobile experiences Ensure cross-platform usability across smartphones, tablets, and other mobile devices Possess knowledge of Photoshop and other creative tools Awareness of mobile technologies: iOS, Android, Windows Phone an advantage A good understanding of SEO and Web Analytics Experience with server side JavaScript (Node) How we will support you: Work-life balance is important; you'll get 25 days holiday a year and, via our flexible benefits package the option to buy/sell and carry over from the year before Our flexible benefits package includes; private medical and dental insurance, a competitive pension scheme, cycle to work scheme, taste cards and more You'll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE Don't know a particular technology? Your learning and development is key to your future career You'll be part of our bonus scheme You are welcome to join any/all of our Diversity and Support groups. These groups cover everything from gender diversity to mental health and wellbeing. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals.
Sep 20, 2022
Full time
Ask Front End Developers what's on their mind, and the answer is: code. They make the two-dimensional multi-dimensional and really fun to experience. They are able to walk the line between code junkie and artist and make beautiful unions between form and function. The partnership Front End Developers enjoy with Back End Developers is a match made in cyber-heaven. In the infinite time and space of the web and cloud, server-side meets database and application engineering to create the digital innovations and interactive events we've come to expect and even crave. Front-end developers are responsible for delivering web and mobile experiences that look and perform superbly across all platforms. This position involves using the latest front-end web technologies to develop code alongside a team of developers (both front and back-end, with different platform specialties). Collaboration and subject matter expertise: The ultimate goal is to work with other UCD specialists to create digital experiences that inform, inspire and delight, regardless of channel or audience type. The Front End Developer will also work closely with UX Consultants, Technical Architects and client-side staff to interpret user requirements and create appropriate solutions that deliver tangible results. The front-end developer facilitates dialogue between internal and external clients and teams, and communicates technical information, functionality, and limitations to non-technical teams. This role works closely with both external clients and internal, cross-functional teams on projects that range from a few weeks to a few months in length. Work will be based in Gloucester (other BAE DI office locations could be considered for the right candidate although some travel will be required). We are happy to support flexible working (e.g. we would consider 4 days per week or personalised working pattern such as early/late starts). What you could be doing for us: Work as a senior front end Developer within a team of coders (BAE and/or client) occasionally taking on a lead role, own specific work areas and coach others when needed. Review front end coding requirements. Provide feedback on front end coding standards, accessibility and other technical standards Liaise with back end coders to design end-to-end technical solutions Take ownership of one or more areas of work including planning, identifying risks and regular reports to the project manager. On very small engagements, they may be expected to assume the duties of a PM if one is not provided. Apply BAE standard UCD approaches as well as broader BAE methodologies on client engagements with assistance / direction from senior management, and takes the lead in specific areas. Write pure, standards-compliant code Work closely with web and mobile designers and translate their designs into websites, apps, and interactive experience Test, debug, and build code that works across multiple browsers and digital platforms Optimise UI for mobile devices and small-scale screens Design and produce native mobile apps Develop database-driven applications Use external APIs to generate quality applications Essential skills we are looking for Possess expertise in HTML5, JavaScript, CSS, with a good understanding of programming paradigms. Exhibit a deep passion for refined, simple design and creating products with high supportability and extensibility Have a good knowledge of both waterfall and agile development approaches. A good understanding of design and user experience principles Relevant degree or Masters, in a related Engineering or Software discipline Experience of dealing with cross-browser compatibility requirements Understanding of mobile development best practices (e.g. responsive design, graceful degradation etc.) Effective verbal and written skills Experience with front end web application frameworks such as React, Angular and VueJS Experience building reusable/modular JavaScript components Data visualisation with Canvas or SVG (e.g. using D3) Utilise and configure web bundler and automation tools for deployment Knowledge of DevOps best practice and workflows (e.g. CI pipelines) Knowledge of containerisation and developer environment utilities (e.g. Docker) Desirable skills Have extensive knowledge of WML, W3C, and WAP standards Use their expertise with HTML5, CSS, JavaScript to develop high-quality mobile experiences Ensure cross-platform usability across smartphones, tablets, and other mobile devices Possess knowledge of Photoshop and other creative tools Awareness of mobile technologies: iOS, Android, Windows Phone an advantage A good understanding of SEO and Web Analytics Experience with server side JavaScript (Node) How we will support you: Work-life balance is important; you'll get 25 days holiday a year and, via our flexible benefits package the option to buy/sell and carry over from the year before Our flexible benefits package includes; private medical and dental insurance, a competitive pension scheme, cycle to work scheme, taste cards and more You'll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE Don't know a particular technology? Your learning and development is key to your future career You'll be part of our bonus scheme You are welcome to join any/all of our Diversity and Support groups. These groups cover everything from gender diversity to mental health and wellbeing. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals.
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
Oct 29, 2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
Oct 29, 2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
Oct 29, 2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
Oct 29, 2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency