Infrastructure/Network Engineer ONSITE £40,000 + Over Time and On call allowance Join a dynamic team as an Infrastructure/Network Engineer, responsible for managing and supporting network and server infrastructure solutions across multiple UK businesses. Collaborate with the Infrastructure Manager to shape regional infrastructure strategies. Utilise your expertise in core technologies such as HPE, VMware, Microsoft SQL, Veeam, and Cisco/Meraki to ensure optimal system performance and availability. Key Responsibilities: Manage and monitor installed infrastructure, ensuring high availability. Analyse existing infrastructure for performance enhancements. Install, configure, and maintain operating systems and tools. Liaise with vendors and internal IT teams for issue resolution. Implement backup and restore strategies, ensuring IT DRP/BCP compliance. Lead IT asset management and asset care activities. Provide escalation support for infrastructure incidents and challenges. Ensure compliance with software licensing and data protection regulations. Maintain tidy and secure IT environments, adhering to cybersecurity strategies. Qualifications and Skills: Proven experience in infrastructure implementation and administration. Leadership skills with the ability to lead IT teams effectively. Industry experience in manufacturing, supply chain, or retail sectors preferred. Strong communication and organisational skills. Excellent problem-solving abilities in both reactive and proactive environments. Understanding of security standards and protocols.
Apr 29, 2024
Full time
Infrastructure/Network Engineer ONSITE £40,000 + Over Time and On call allowance Join a dynamic team as an Infrastructure/Network Engineer, responsible for managing and supporting network and server infrastructure solutions across multiple UK businesses. Collaborate with the Infrastructure Manager to shape regional infrastructure strategies. Utilise your expertise in core technologies such as HPE, VMware, Microsoft SQL, Veeam, and Cisco/Meraki to ensure optimal system performance and availability. Key Responsibilities: Manage and monitor installed infrastructure, ensuring high availability. Analyse existing infrastructure for performance enhancements. Install, configure, and maintain operating systems and tools. Liaise with vendors and internal IT teams for issue resolution. Implement backup and restore strategies, ensuring IT DRP/BCP compliance. Lead IT asset management and asset care activities. Provide escalation support for infrastructure incidents and challenges. Ensure compliance with software licensing and data protection regulations. Maintain tidy and secure IT environments, adhering to cybersecurity strategies. Qualifications and Skills: Proven experience in infrastructure implementation and administration. Leadership skills with the ability to lead IT teams effectively. Industry experience in manufacturing, supply chain, or retail sectors preferred. Strong communication and organisational skills. Excellent problem-solving abilities in both reactive and proactive environments. Understanding of security standards and protocols.
Infrastructure/Network Engineer ONSITE 40,000 + Over Time and On call allowance Join a dynamic team as an Infrastructure/ Network Engineer, responsible for managing and supporting network and server infrastructure solutions across multiple UK businesses. Collaborate with the Infrastructure Manager to shape regional infrastructure strategies. Utilise your expertise in core technologies such as HPE, VMware, Microsoft SQL, Veeam, and Cisco/Meraki to ensure optimal system performance and availability. Key Responsibilities: Manage and monitor installed infrastructure, ensuring high availability. Analyse existing infrastructure for performance enhancements. Install, configure, and maintain operating systems and tools. Liaise with vendors and internal IT teams for issue resolution. Implement backup and restore strategies, ensuring IT DRP/BCP compliance. Lead IT asset management and asset care activities. Provide escalation support for infrastructure incidents and challenges. Ensure compliance with software licensing and data protection regulations. Maintain tidy and secure IT environments, adhering to cybersecurity strategies. Qualifications and Skills: Proven experience in infrastructure implementation and administration. Leadership skills with the ability to lead IT teams effectively. Industry experience in manufacturing, supply chain, or retail sectors preferred. Strong communication and organisational skills. Excellent problem-solving abilities in both reactive and proactive environments. Understanding of security standards and protocols.
Apr 29, 2024
Full time
Infrastructure/Network Engineer ONSITE 40,000 + Over Time and On call allowance Join a dynamic team as an Infrastructure/ Network Engineer, responsible for managing and supporting network and server infrastructure solutions across multiple UK businesses. Collaborate with the Infrastructure Manager to shape regional infrastructure strategies. Utilise your expertise in core technologies such as HPE, VMware, Microsoft SQL, Veeam, and Cisco/Meraki to ensure optimal system performance and availability. Key Responsibilities: Manage and monitor installed infrastructure, ensuring high availability. Analyse existing infrastructure for performance enhancements. Install, configure, and maintain operating systems and tools. Liaise with vendors and internal IT teams for issue resolution. Implement backup and restore strategies, ensuring IT DRP/BCP compliance. Lead IT asset management and asset care activities. Provide escalation support for infrastructure incidents and challenges. Ensure compliance with software licensing and data protection regulations. Maintain tidy and secure IT environments, adhering to cybersecurity strategies. Qualifications and Skills: Proven experience in infrastructure implementation and administration. Leadership skills with the ability to lead IT teams effectively. Industry experience in manufacturing, supply chain, or retail sectors preferred. Strong communication and organisational skills. Excellent problem-solving abilities in both reactive and proactive environments. Understanding of security standards and protocols.
The Rewards and Benefits on offer: Company pension. A competitive basic salary. A Full time and permanent role from day 1! Joining a company with industry leading, blue-chip clients. Joining a stable, secure, and growing organisation. Mtrec's new opportunity: MTrec are proudly representing our industry leading client, based in the Annan area, who are looking to recruit an experienced IT Manager as soon as possible. This role presents an opportunity to work for a renowned company with a strong regional presence who work with a range of blue-chip customers. You will be working in a highly interesting and fast paced IT and operational environment, working on a variety of critical projects in all areas of the business. If you are looking for a highly interesting and rewarding career move, we would highly recommend this new opportunity and for you to apply as soon as possible. The Job you will do: Lead and manage the IT team, providing guidance, support, and mentorship to team members. Manage IT infrastructure and assets, including hardware and software procurement, licensing, and maintenance. Implement and enforce IT security measures to safeguard company data and systems from threats. Proactively identify IT issues and inefficiencies, implementing preventive measures and process improvements to enhance operational efficiency. Take ownership of all IT operations, including hardware, software, networks, and systems, to ensure their reliability and availability. Collaborate with key stakeholders to understand business requirements and align IT strategies with organisational goals. Drive software development projects, from requirement gathering and design to development, testing, and deployment, ensuring high-quality and timely deliverables. Collaborate with cross-functional teams to assess and address technology needs across the business. Develop and maintain IT policies, procedures, and documentation to ensure compliance and standardisation. Stay informed about industry trends, advancements, and regulatory changes to recommend and implement relevant technologies and practices. About you: University degree in computer science preferred but other qualifications will be considered. Minimum of 5 years' related work experience and more than 2 years' management experience. Solid understanding of business functions and processes, with the ability to align technology solutions with organizational objectives. Excellent troubleshooting and problem-solving skills. Familiarity with cybersecurity best practices and data protection regulations. Strong project management skills. Effective communication and interpersonal skills. Self-motivated and able to work independently, driving initiatives forward.
Apr 27, 2024
Full time
The Rewards and Benefits on offer: Company pension. A competitive basic salary. A Full time and permanent role from day 1! Joining a company with industry leading, blue-chip clients. Joining a stable, secure, and growing organisation. Mtrec's new opportunity: MTrec are proudly representing our industry leading client, based in the Annan area, who are looking to recruit an experienced IT Manager as soon as possible. This role presents an opportunity to work for a renowned company with a strong regional presence who work with a range of blue-chip customers. You will be working in a highly interesting and fast paced IT and operational environment, working on a variety of critical projects in all areas of the business. If you are looking for a highly interesting and rewarding career move, we would highly recommend this new opportunity and for you to apply as soon as possible. The Job you will do: Lead and manage the IT team, providing guidance, support, and mentorship to team members. Manage IT infrastructure and assets, including hardware and software procurement, licensing, and maintenance. Implement and enforce IT security measures to safeguard company data and systems from threats. Proactively identify IT issues and inefficiencies, implementing preventive measures and process improvements to enhance operational efficiency. Take ownership of all IT operations, including hardware, software, networks, and systems, to ensure their reliability and availability. Collaborate with key stakeholders to understand business requirements and align IT strategies with organisational goals. Drive software development projects, from requirement gathering and design to development, testing, and deployment, ensuring high-quality and timely deliverables. Collaborate with cross-functional teams to assess and address technology needs across the business. Develop and maintain IT policies, procedures, and documentation to ensure compliance and standardisation. Stay informed about industry trends, advancements, and regulatory changes to recommend and implement relevant technologies and practices. About you: University degree in computer science preferred but other qualifications will be considered. Minimum of 5 years' related work experience and more than 2 years' management experience. Solid understanding of business functions and processes, with the ability to align technology solutions with organizational objectives. Excellent troubleshooting and problem-solving skills. Familiarity with cybersecurity best practices and data protection regulations. Strong project management skills. Effective communication and interpersonal skills. Self-motivated and able to work independently, driving initiatives forward.
iO Associates are currently looking for someone to join a Service Delivery team as an Assistant Licensing Manager, where you'll be integral to our Software Asset Management (SAM) operations, ensuring efficient license management and compliance across our systems. Location: Sailsbury (minimum 2 days per week) Clearence: Active SC Clearance Pay up to: £500 per day (Inside IR35) Start Date: ASAP Due to the nature of the project, this role requires active SC Clearance Role Responsibilities: Expertise in managing licenses, reconciling data, and providing valuable insights makes you a strong fit, detail-oriented professional experienced in Software Asset Management. Provide insights for Enterprise agreement strategy, negotiation, and renewals. Support the implementation and enhancement of asset and license management procedures. Develop service improvements for license tracking and Software Asset (SA) data usability. Provide advice on License management during Business Continuity activities/incidents. Assist in monitoring, accounting, and auditing of all Application License Assets (ALA). Key skills: Experience in Software Asset Management. ITIL v3 or v4 Foundation certification. Certified Software Asset Manager. Microsoft Certified Professional. JBRP1_UKTJ
Apr 26, 2024
Full time
iO Associates are currently looking for someone to join a Service Delivery team as an Assistant Licensing Manager, where you'll be integral to our Software Asset Management (SAM) operations, ensuring efficient license management and compliance across our systems. Location: Sailsbury (minimum 2 days per week) Clearence: Active SC Clearance Pay up to: £500 per day (Inside IR35) Start Date: ASAP Due to the nature of the project, this role requires active SC Clearance Role Responsibilities: Expertise in managing licenses, reconciling data, and providing valuable insights makes you a strong fit, detail-oriented professional experienced in Software Asset Management. Provide insights for Enterprise agreement strategy, negotiation, and renewals. Support the implementation and enhancement of asset and license management procedures. Develop service improvements for license tracking and Software Asset (SA) data usability. Provide advice on License management during Business Continuity activities/incidents. Assist in monitoring, accounting, and auditing of all Application License Assets (ALA). Key skills: Experience in Software Asset Management. ITIL v3 or v4 Foundation certification. Certified Software Asset Manager. Microsoft Certified Professional. JBRP1_UKTJ
My client in the Technology & Telecoms sector is seeking an IT Asset Manager is to manage and optimise the use of information technology within company. The successful candidate will oversee the organisation's hardware and software, ensuring effective allocation and use. Client Details Our client is a well-established firm in the Technology & Telecoms sector, employing under 100 individuals. Located near Lancashire, they are renowned for their innovative approach to technology and their commitment to staff development. My client is an ambitious Technology Solutions Provider, headquartered near Lancashire. Having more than doubled in size in the past four years, they are going through a journey of exponential growth and are a business that work extremely efficiently to deliver for their varied clientele across the UK. Description The appointed IT Asset Manager will be responsible for the following but, not limited to: Governance and Oversight: Oversee the governance of IT Asset Management (ITAM) tools, ensuring effective monitoring and reporting of IT assets within the organisation. Database Management: Manage databases containing crucial information such as licenses, service agreements, and warranties for both software and hardware assets, ensuring accuracy and compliance. Compliance Assurance: Ensure compliance with vendor contracts by meticulously planning, monitoring, and coordinating with hardware assets and software licenses. Procurement Strategy: Develop and implement procurement strategies across the organisation to optimise technology spend and resource allocation. Asset Identification and Enhancement: Define and refine schemes for identifying hardware and software-related assets, including versioning and dependencies, within asset management tools and the CMDB. Continuously enhance the CMDB throughout its lifecycle to maintain accuracy and relevance of content. Operational and Strategic Management: Lead daily and long-term operational and strategic management of hardware and software assets, ensuring efficient utilisation and alignment with organisational objectives. Reporting and Analysis: Provide timely KPI/metric information and standardised reporting as scheduled, along with ad hoc reporting as requested by management. Conduct trend analyses to inform decision-making processes. Project Support: Participate in various projects, offering asset management support and expertise to ensure successful project outcomes. Inventory Management: Manage inventory of Configuration Items (CIs) and assets, including dependencies and attributes, ensuring accurate recording of modifications, withdrawals, and additions. Lifecycle Management: Oversee the lifecycle management of hardware and software models in the CMDB, from introduction to retirement, ensuring proper documentation and adherence to processes. Compliance and Audit: Generate and disseminate various reports, including compliance reports on current assets and CIs. Conduct verification and audit of CMDB content to ensure accuracy and compliance. License Compliance: Manage activities related to license compliance audits, ensuring effective response to customer requests and maintaining compliance with licensing agreements. Process Improvement: Drive process efficiency by implementing key performance indicators (KPIs) and suggesting continuous improvements to asset management processes. Process Design and Execution: Design, execute, and enhance processes pertaining to software and hardware asset management, ensuring alignment with organisational objectives. Documentation and Governance: Establish and maintain comprehensive documentation of procedures, processes, and reports related to asset and configuration management. Develop and execute governance and strategic asset management functions. Collaboration and Communication: Collaborate with infrastructure teams to identify trends in asset performance and optimise resource utilisation. Maintain open communication channels with stakeholders and teams. Incorporation of Best Practices: Conduct research on industry best practices and incorporate them into organisational asset management practices to ensure alignment with industry standards. Maintenance Database: Establish and maintain a hardware and software maintenance database to track maintenance activities and schedules effectively, ensuring proper maintenance and upkeep of assets. Profile A successful IT Asset Manager should have: Demonstrated expertise in both IT software and hardware, complemented by over five years of dedicated experience in IT asset analysis. Extensive proficiency with Configuration Management Database (CMDB) operations, boasting over five years of hands-on involvement in aligning CMDB functionalities with specific business services. A track record of over five years in utilising IT Service Management (ITSM) tools for effective asset management, showcasing adeptness in optimising asset-related processes. Proven capability and history of successfully executing strategic asset management protocols, underscoring an ability to drive asset management initiatives to fruition. Robust understanding of IT Service Management (ITSM) procedures, coupled with practical experience in employing Discovery tools, highlighting a comprehensive grasp of asset discovery methodologies. Self-reliant with a strong aptitude for independently carrying out assigned tasks with minimal supervision, demonstrating autonomy and initiative in task execution. Exceptional multitasking abilities, adept at seamlessly managing multiple tasks simultaneously without compromising accuracy or efficiency. Outstanding communication and interpersonal skills, facilitating effective collaboration and interaction across various stakeholders and teams. Job Offer A competitive salary range up to 50,000 per annum Comprehensive benefits package 25 days holiday (increasing with length of service) Access to health cash plan Pension (3% employee/ 5% employer) Plus, a wide range of other benefits including Perkbox and free parking. A supportive and collaborative company culture The opportunity to work in a vibrant office in Lancashire Being part of a leading company in the Technology & Telecoms industry We encourage all candidates with the appropriate knowledge to apply and join this innovative team in advancing IT operations in the Technology & Telecoms industry.
Apr 26, 2024
Full time
My client in the Technology & Telecoms sector is seeking an IT Asset Manager is to manage and optimise the use of information technology within company. The successful candidate will oversee the organisation's hardware and software, ensuring effective allocation and use. Client Details Our client is a well-established firm in the Technology & Telecoms sector, employing under 100 individuals. Located near Lancashire, they are renowned for their innovative approach to technology and their commitment to staff development. My client is an ambitious Technology Solutions Provider, headquartered near Lancashire. Having more than doubled in size in the past four years, they are going through a journey of exponential growth and are a business that work extremely efficiently to deliver for their varied clientele across the UK. Description The appointed IT Asset Manager will be responsible for the following but, not limited to: Governance and Oversight: Oversee the governance of IT Asset Management (ITAM) tools, ensuring effective monitoring and reporting of IT assets within the organisation. Database Management: Manage databases containing crucial information such as licenses, service agreements, and warranties for both software and hardware assets, ensuring accuracy and compliance. Compliance Assurance: Ensure compliance with vendor contracts by meticulously planning, monitoring, and coordinating with hardware assets and software licenses. Procurement Strategy: Develop and implement procurement strategies across the organisation to optimise technology spend and resource allocation. Asset Identification and Enhancement: Define and refine schemes for identifying hardware and software-related assets, including versioning and dependencies, within asset management tools and the CMDB. Continuously enhance the CMDB throughout its lifecycle to maintain accuracy and relevance of content. Operational and Strategic Management: Lead daily and long-term operational and strategic management of hardware and software assets, ensuring efficient utilisation and alignment with organisational objectives. Reporting and Analysis: Provide timely KPI/metric information and standardised reporting as scheduled, along with ad hoc reporting as requested by management. Conduct trend analyses to inform decision-making processes. Project Support: Participate in various projects, offering asset management support and expertise to ensure successful project outcomes. Inventory Management: Manage inventory of Configuration Items (CIs) and assets, including dependencies and attributes, ensuring accurate recording of modifications, withdrawals, and additions. Lifecycle Management: Oversee the lifecycle management of hardware and software models in the CMDB, from introduction to retirement, ensuring proper documentation and adherence to processes. Compliance and Audit: Generate and disseminate various reports, including compliance reports on current assets and CIs. Conduct verification and audit of CMDB content to ensure accuracy and compliance. License Compliance: Manage activities related to license compliance audits, ensuring effective response to customer requests and maintaining compliance with licensing agreements. Process Improvement: Drive process efficiency by implementing key performance indicators (KPIs) and suggesting continuous improvements to asset management processes. Process Design and Execution: Design, execute, and enhance processes pertaining to software and hardware asset management, ensuring alignment with organisational objectives. Documentation and Governance: Establish and maintain comprehensive documentation of procedures, processes, and reports related to asset and configuration management. Develop and execute governance and strategic asset management functions. Collaboration and Communication: Collaborate with infrastructure teams to identify trends in asset performance and optimise resource utilisation. Maintain open communication channels with stakeholders and teams. Incorporation of Best Practices: Conduct research on industry best practices and incorporate them into organisational asset management practices to ensure alignment with industry standards. Maintenance Database: Establish and maintain a hardware and software maintenance database to track maintenance activities and schedules effectively, ensuring proper maintenance and upkeep of assets. Profile A successful IT Asset Manager should have: Demonstrated expertise in both IT software and hardware, complemented by over five years of dedicated experience in IT asset analysis. Extensive proficiency with Configuration Management Database (CMDB) operations, boasting over five years of hands-on involvement in aligning CMDB functionalities with specific business services. A track record of over five years in utilising IT Service Management (ITSM) tools for effective asset management, showcasing adeptness in optimising asset-related processes. Proven capability and history of successfully executing strategic asset management protocols, underscoring an ability to drive asset management initiatives to fruition. Robust understanding of IT Service Management (ITSM) procedures, coupled with practical experience in employing Discovery tools, highlighting a comprehensive grasp of asset discovery methodologies. Self-reliant with a strong aptitude for independently carrying out assigned tasks with minimal supervision, demonstrating autonomy and initiative in task execution. Exceptional multitasking abilities, adept at seamlessly managing multiple tasks simultaneously without compromising accuracy or efficiency. Outstanding communication and interpersonal skills, facilitating effective collaboration and interaction across various stakeholders and teams. Job Offer A competitive salary range up to 50,000 per annum Comprehensive benefits package 25 days holiday (increasing with length of service) Access to health cash plan Pension (3% employee/ 5% employer) Plus, a wide range of other benefits including Perkbox and free parking. A supportive and collaborative company culture The opportunity to work in a vibrant office in Lancashire Being part of a leading company in the Technology & Telecoms industry We encourage all candidates with the appropriate knowledge to apply and join this innovative team in advancing IT operations in the Technology & Telecoms industry.
Do you want to expand your IT career within a join an new and exciting company. Are you an experienced IT Helpdesk First Line Support? Do you have the skills to play an important role in providing technical assistance and support to end-users within our organization? Do you have experience to be the initial point of contact for all IT-related inquiries and issues, ranging from hardware and software problems to network and connectivity issues. Your primary objective will be to resolve technical problems promptly and efficiently while delivering exceptional customer service. What can you expect in the role of First line IT Helpdesk First Point of Contact, Serve as the initial point of contact for all IT-related inquiries and technical support requests from end-users via various channels such as phone calls, emails, and ticketing systems. Technical Troubleshooting, Diagnose and resolve hardware, software, network, and connectivity issues reported by end-users in a timely and efficient manner. This includes troubleshooting desktops, laptops, printers, mobile devices, and other IT peripherals. Issue Escalation, escalate unresolved technical issues to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken. User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols. Software Installation and Configuration Install, configure, and update software applications on end-user devices according to organizational guidelines and software licensing agreements. Hardware Maintenance, perform routine maintenance tasks on IT hardware, such as desktops, laptops, and printers, including hardware upgrades, replacements, and preventive maintenance activities. Documentation and Knowledge Sharing, maintain accurate records of IT support requests, incidents, and resolutions in the ticketing system. Document troubleshooting procedures, FAQs, and knowledge base articles to facilitate efficient problem resolution and knowledge sharing among the IT support team and end-users. Training and User Education, provide basic training and guidance to end-users on the use of IT systems, software applications, and best practices for IT security and data protection. Compliance and Security, adhere to organizational policies, procedures, and security standards to ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations. Asset Management keep record of distributed IT, IT related equipment and keep HR in copy. Support of Global office network providing support as described above to BEYONDs other staff outside of the UK office remotely when necessary. What experience do you need to work as a First line IT Helpdesk Degree level education or completion of relevant apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment. Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools. Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices for IT service management. You will be required to assist with ad-hoc tasks if and when required. The nature of these events is such that it may be necessary to amend or add to your responsibilities as we get closer to major events and you will be required to perform any task that is allocated to you, specific to the projects at hand Excellent communication skills with the ability to explain technical concepts to non-technical users effectively. Strong problem-solving and troubleshooting skills with a customer focused approach. Ability to work independently and collaboratively in a fast-paced environment. IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent (desired). Knowledge of remote desktop support tools and remote assistance techniques. What do you get in return as a First Line Help Desk support Working hours are 09.00 - 18.00 (Monday-Friday) however alternative hours can be agreed subject to line manager approval. Competitive salary 25K-30K 25 Days Holidays + Bank Holidays 12 month fixed term contract Life insurance Pension contribution On site parking 1 day a week working from home
Apr 26, 2024
Contractor
Do you want to expand your IT career within a join an new and exciting company. Are you an experienced IT Helpdesk First Line Support? Do you have the skills to play an important role in providing technical assistance and support to end-users within our organization? Do you have experience to be the initial point of contact for all IT-related inquiries and issues, ranging from hardware and software problems to network and connectivity issues. Your primary objective will be to resolve technical problems promptly and efficiently while delivering exceptional customer service. What can you expect in the role of First line IT Helpdesk First Point of Contact, Serve as the initial point of contact for all IT-related inquiries and technical support requests from end-users via various channels such as phone calls, emails, and ticketing systems. Technical Troubleshooting, Diagnose and resolve hardware, software, network, and connectivity issues reported by end-users in a timely and efficient manner. This includes troubleshooting desktops, laptops, printers, mobile devices, and other IT peripherals. Issue Escalation, escalate unresolved technical issues to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken. User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols. Software Installation and Configuration Install, configure, and update software applications on end-user devices according to organizational guidelines and software licensing agreements. Hardware Maintenance, perform routine maintenance tasks on IT hardware, such as desktops, laptops, and printers, including hardware upgrades, replacements, and preventive maintenance activities. Documentation and Knowledge Sharing, maintain accurate records of IT support requests, incidents, and resolutions in the ticketing system. Document troubleshooting procedures, FAQs, and knowledge base articles to facilitate efficient problem resolution and knowledge sharing among the IT support team and end-users. Training and User Education, provide basic training and guidance to end-users on the use of IT systems, software applications, and best practices for IT security and data protection. Compliance and Security, adhere to organizational policies, procedures, and security standards to ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations. Asset Management keep record of distributed IT, IT related equipment and keep HR in copy. Support of Global office network providing support as described above to BEYONDs other staff outside of the UK office remotely when necessary. What experience do you need to work as a First line IT Helpdesk Degree level education or completion of relevant apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment. Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools. Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices for IT service management. You will be required to assist with ad-hoc tasks if and when required. The nature of these events is such that it may be necessary to amend or add to your responsibilities as we get closer to major events and you will be required to perform any task that is allocated to you, specific to the projects at hand Excellent communication skills with the ability to explain technical concepts to non-technical users effectively. Strong problem-solving and troubleshooting skills with a customer focused approach. Ability to work independently and collaboratively in a fast-paced environment. IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent (desired). Knowledge of remote desktop support tools and remote assistance techniques. What do you get in return as a First Line Help Desk support Working hours are 09.00 - 18.00 (Monday-Friday) however alternative hours can be agreed subject to line manager approval. Competitive salary 25K-30K 25 Days Holidays + Bank Holidays 12 month fixed term contract Life insurance Pension contribution On site parking 1 day a week working from home
The client is a well-established company which is based globally and looking to bring in someone into their business. The successful candidate will join the client s software asset management branch of the business, who are mainly responsible for technological development and process to support the business across the world. Benefits Hybrid working conditions. Salary increase to match inflation Pension and Healthcare Annual Bonus Many other additonal benefits Your Role Your role as a Technology Manager will be to oversee the license tracking, conduct software compliance and lead compliance mitigation efforts of the client s global software vendors. These will be tier 1 and tier 2 vendors. The main responsibilities for the role will be to: Identify, advise and evaluate on the opportunities available for process improvements and make any suggestions that will be required to make a change. Oversee tools and reporting used in the internal auditing process of software licensing. Under the volume license agreement, manage all aspects of the license management compliance processes and operations required. Recommend the client of software solutions that are needed. Develop software control measures. Manages online service requests. Create software compliance tracking and reporting processes. Skills Required Bachelor s degree or equivalent of relevant industry experience Knowledge of various licensing models, vendor maintenance programs, cloud computing solutions, and IT Asset Management standards Change management and relationship management skills. Experience managing technology systems and assets and vendor agreements. Ability to interact and interface effectively with all levels. Interface will all stakeholder levels If this role sounds of interest, and you would like to put yourself forward for the role, please feel free to apply or message the contact details attached.
Apr 26, 2024
Full time
The client is a well-established company which is based globally and looking to bring in someone into their business. The successful candidate will join the client s software asset management branch of the business, who are mainly responsible for technological development and process to support the business across the world. Benefits Hybrid working conditions. Salary increase to match inflation Pension and Healthcare Annual Bonus Many other additonal benefits Your Role Your role as a Technology Manager will be to oversee the license tracking, conduct software compliance and lead compliance mitigation efforts of the client s global software vendors. These will be tier 1 and tier 2 vendors. The main responsibilities for the role will be to: Identify, advise and evaluate on the opportunities available for process improvements and make any suggestions that will be required to make a change. Oversee tools and reporting used in the internal auditing process of software licensing. Under the volume license agreement, manage all aspects of the license management compliance processes and operations required. Recommend the client of software solutions that are needed. Develop software control measures. Manages online service requests. Create software compliance tracking and reporting processes. Skills Required Bachelor s degree or equivalent of relevant industry experience Knowledge of various licensing models, vendor maintenance programs, cloud computing solutions, and IT Asset Management standards Change management and relationship management skills. Experience managing technology systems and assets and vendor agreements. Ability to interact and interface effectively with all levels. Interface will all stakeholder levels If this role sounds of interest, and you would like to put yourself forward for the role, please feel free to apply or message the contact details attached.
Introduction About Us: We are a leading global company dedicated to innovation and excellence in our industry. With a strong focus on technology and customer satisfaction, we are committed to providing cutting-edge solutions to our clients. Benefits: Additional leave Company pension Free parking Life insurance On-site parking Private dental insurance Private medical insurance Sick pay Key Responsibilities: Provide comprehensive helpdesk services, offering day-to-day support for all IT-related queries and issues using Ivanti service desk and manager. Maintain, manage, and develop all aspects of the IT systems and network infrastructure for our UK and Germany facilities in collaboration with corporate IT. Ensure the security of our IT infrastructure by identifying and addressing potential weaknesses or threats, coordinating with global IT security teams as needed. Manage the selection, purchase, installation, and maintenance of all corporate-approved hardware and software, including computer, storage, networking, backup, and security systems. Administer and upgrade all Microsoft and corporate-approved third-party software applications, including O365 applications such as Microsoft Teams and Exchange. Oversee the Rubrik backup and recovery solution, ensuring compliance with corporate data backup requirements. Ensure all hardware and software assets are properly managed and compliant with licensing requirements. Collaborate with global IT teams to provide remote and onsite support to our facilities worldwide and assist in developing IT solutions for the organization. Manage and maintain VMWare server infrastructure and SAN, as well as Active Directory infrastructure for our UK and Germany environments. Knowledge & Ability: Proficiency in Microsoft Windows Enterprise technologies, including Windows OS, Windows Server, Office 365, SharePoint, SQL Server, CRM, and Microsoft Teams. Familiarity with third-party software systems such as Glovia G2, Rubrik Backup, Citrix, Windows RDS, Ivanti management suite, and DLP solutions. Experience with hardware solutions including SAN, servers, desktops, and laptops. Strong understanding of IT procedures, documentation, systems analysis, and information system development and deployment. Knowledge of ISO 9001 Quality & ISO 14001 Environmental requirements. Experience or certification in Cisco or Aruba switches and enterprise Wi-Fi, as well as VMWare administration. Familiarity with VOIP and Microsoft Teams Phone Systems. Proficient in AD administration, including AD Users and Computers, AD Sites and Services, GPO, Microsoft DHCP, and DNS. Project management experience, such as PMP certification, is a plus.
Apr 24, 2024
Full time
Introduction About Us: We are a leading global company dedicated to innovation and excellence in our industry. With a strong focus on technology and customer satisfaction, we are committed to providing cutting-edge solutions to our clients. Benefits: Additional leave Company pension Free parking Life insurance On-site parking Private dental insurance Private medical insurance Sick pay Key Responsibilities: Provide comprehensive helpdesk services, offering day-to-day support for all IT-related queries and issues using Ivanti service desk and manager. Maintain, manage, and develop all aspects of the IT systems and network infrastructure for our UK and Germany facilities in collaboration with corporate IT. Ensure the security of our IT infrastructure by identifying and addressing potential weaknesses or threats, coordinating with global IT security teams as needed. Manage the selection, purchase, installation, and maintenance of all corporate-approved hardware and software, including computer, storage, networking, backup, and security systems. Administer and upgrade all Microsoft and corporate-approved third-party software applications, including O365 applications such as Microsoft Teams and Exchange. Oversee the Rubrik backup and recovery solution, ensuring compliance with corporate data backup requirements. Ensure all hardware and software assets are properly managed and compliant with licensing requirements. Collaborate with global IT teams to provide remote and onsite support to our facilities worldwide and assist in developing IT solutions for the organization. Manage and maintain VMWare server infrastructure and SAN, as well as Active Directory infrastructure for our UK and Germany environments. Knowledge & Ability: Proficiency in Microsoft Windows Enterprise technologies, including Windows OS, Windows Server, Office 365, SharePoint, SQL Server, CRM, and Microsoft Teams. Familiarity with third-party software systems such as Glovia G2, Rubrik Backup, Citrix, Windows RDS, Ivanti management suite, and DLP solutions. Experience with hardware solutions including SAN, servers, desktops, and laptops. Strong understanding of IT procedures, documentation, systems analysis, and information system development and deployment. Knowledge of ISO 9001 Quality & ISO 14001 Environmental requirements. Experience or certification in Cisco or Aruba switches and enterprise Wi-Fi, as well as VMWare administration. Familiarity with VOIP and Microsoft Teams Phone Systems. Proficient in AD administration, including AD Users and Computers, AD Sites and Services, GPO, Microsoft DHCP, and DNS. Project management experience, such as PMP certification, is a plus.
CBSbutler Holdings Limited trading as CBSbutler
Salisbury, Wiltshire
Assistant Software Asset Manager - SC Cleared - Salisbury (Hybrid) - 500 a day You will join a global IT consultancy, working as part of a large Service Delivery as an Assistant Licencing Manager and assist in the day-to-day support of Software Asset Management. Location: Sailsbury (minimum 2 days per week) Clearance: SC Pay up to: 500 per day IR35 Status: Inside IR35 The role: Assist with the support and configuration process, documents and underpinning repositories such as the Licence Management Database (LMDB) and Electronic Definitive Media Library (eDML) Day-to-day inventory of software licences across the estate, as well as methods of data capture/collection. Reconciling software licence information, installed/consumed against actual entitlement or capacity to establish the software compliance position of the client Advising and informing Enterprise agreement strategy, negotiation and renewals Tracking Software and Hardware maintenance agreements to ensure renewals are managed efficiently and effectively in order to support Procurement and Supplier management functions Providing accurate reports in a timely manner to facilitate licence utilisation, be able to analyse reports in order to increase/reduce licensing and support coverage Assist with the monitoring, status accounting and auditing of all Application Licence Assets (ALA) Assist with increasing quality and availability of licences to the customer To provide advice and answer ad-hoc enquiries from stakeholders Your skills and experience: Worked in a Software Asset Management Enviroment ITIL v3 or 4 Foundation Certified Software Asset Manager Microsoft Certified Professional Degree and/or other industry recognised qualifications Assistant Software Asset Manager - SC Cleared - Salisbury (Hybrid) - 500 a day
Apr 24, 2024
Contractor
Assistant Software Asset Manager - SC Cleared - Salisbury (Hybrid) - 500 a day You will join a global IT consultancy, working as part of a large Service Delivery as an Assistant Licencing Manager and assist in the day-to-day support of Software Asset Management. Location: Sailsbury (minimum 2 days per week) Clearance: SC Pay up to: 500 per day IR35 Status: Inside IR35 The role: Assist with the support and configuration process, documents and underpinning repositories such as the Licence Management Database (LMDB) and Electronic Definitive Media Library (eDML) Day-to-day inventory of software licences across the estate, as well as methods of data capture/collection. Reconciling software licence information, installed/consumed against actual entitlement or capacity to establish the software compliance position of the client Advising and informing Enterprise agreement strategy, negotiation and renewals Tracking Software and Hardware maintenance agreements to ensure renewals are managed efficiently and effectively in order to support Procurement and Supplier management functions Providing accurate reports in a timely manner to facilitate licence utilisation, be able to analyse reports in order to increase/reduce licensing and support coverage Assist with the monitoring, status accounting and auditing of all Application Licence Assets (ALA) Assist with increasing quality and availability of licences to the customer To provide advice and answer ad-hoc enquiries from stakeholders Your skills and experience: Worked in a Software Asset Management Enviroment ITIL v3 or 4 Foundation Certified Software Asset Manager Microsoft Certified Professional Degree and/or other industry recognised qualifications Assistant Software Asset Manager - SC Cleared - Salisbury (Hybrid) - 500 a day
Introduction About Us: We are a leading global company dedicated to innovation and excellence in our industry. With a strong focus on technology and customer satisfaction, we are committed to providing cutting-edge solutions to our clients. Key Responsibilities: Provide comprehensive helpdesk services, offering day-to-day support for all IT-related queries and issues using Ivanti service desk and manager. Maintain, manage, and develop all aspects of the IT systems and network infrastructure for our UK and Germany facilities in collaboration with corporate IT. Ensure the security of our IT infrastructure by identifying and addressing potential weaknesses or threats, coordinating with global IT security teams as needed. Manage the selection, purchase, installation, and maintenance of all corporate-approved hardware and software, including computer, storage, networking, backup, and security systems. Administer and upgrade all Microsoft and corporate-approved third-party software applications, including O365 applications such as Microsoft Teams and Exchange. Oversee the Rubrik backup and recovery solution, ensuring compliance with corporate data backup requirements. Ensure all hardware and software assets are properly managed and compliant with licensing requirements. Collaborate with global IT teams to provide remote and onsite support to our facilities worldwide and assist in developing IT solutions for the organization. Manage and maintain VMWare server infrastructure and SAN, as well as Active Directory infrastructure for our UK and Germany environments. Knowledge & Ability: Proficiency in Microsoft Windows Enterprise technologies, including Windows OS, Windows Server, Office 365, SharePoint, SQL Server, CRM, and Microsoft Teams. Familiarity with third-party software systems such as Glovia G2, Rubrik Backup, Citrix, Windows RDS, Ivanti management suite, and DLP solutions. Experience with hardware solutions including SAN, servers, desktops, and laptops. Strong understanding of IT procedures, documentation, systems analysis, and information system development and deployment. Knowledge of ISO 9001 Quality & ISO 14001 Environmental requirements. Experience or certification in Cisco or Aruba switches and enterprise Wi-Fi, as well as VMWare administration. Familiarity with VOIP and Microsoft Teams Phone Systems. Proficient in AD administration, including AD Users and Computers, AD Sites and Services, GPO, Microsoft DHCP, and DNS. Project management experience, such as PMP certification, is a plus.
Apr 24, 2024
Full time
Introduction About Us: We are a leading global company dedicated to innovation and excellence in our industry. With a strong focus on technology and customer satisfaction, we are committed to providing cutting-edge solutions to our clients. Key Responsibilities: Provide comprehensive helpdesk services, offering day-to-day support for all IT-related queries and issues using Ivanti service desk and manager. Maintain, manage, and develop all aspects of the IT systems and network infrastructure for our UK and Germany facilities in collaboration with corporate IT. Ensure the security of our IT infrastructure by identifying and addressing potential weaknesses or threats, coordinating with global IT security teams as needed. Manage the selection, purchase, installation, and maintenance of all corporate-approved hardware and software, including computer, storage, networking, backup, and security systems. Administer and upgrade all Microsoft and corporate-approved third-party software applications, including O365 applications such as Microsoft Teams and Exchange. Oversee the Rubrik backup and recovery solution, ensuring compliance with corporate data backup requirements. Ensure all hardware and software assets are properly managed and compliant with licensing requirements. Collaborate with global IT teams to provide remote and onsite support to our facilities worldwide and assist in developing IT solutions for the organization. Manage and maintain VMWare server infrastructure and SAN, as well as Active Directory infrastructure for our UK and Germany environments. Knowledge & Ability: Proficiency in Microsoft Windows Enterprise technologies, including Windows OS, Windows Server, Office 365, SharePoint, SQL Server, CRM, and Microsoft Teams. Familiarity with third-party software systems such as Glovia G2, Rubrik Backup, Citrix, Windows RDS, Ivanti management suite, and DLP solutions. Experience with hardware solutions including SAN, servers, desktops, and laptops. Strong understanding of IT procedures, documentation, systems analysis, and information system development and deployment. Knowledge of ISO 9001 Quality & ISO 14001 Environmental requirements. Experience or certification in Cisco or Aruba switches and enterprise Wi-Fi, as well as VMWare administration. Familiarity with VOIP and Microsoft Teams Phone Systems. Proficient in AD administration, including AD Users and Computers, AD Sites and Services, GPO, Microsoft DHCP, and DNS. Project management experience, such as PMP certification, is a plus.
Overview Of Job ICT Engineers will have a specific geographical base. They will provide both technical and non-technical expertise in the development and operation of ICT support to end users within the UKHSA systems environment. The role holder will be part of a national 2nd Line Support team and will be a key contact for site specific incidents and requests. They will provide UKHSA staff with the support, guidance, and advice to allow them to work on the UKHSA network without disruption. They will also support the Lead and Senior Engineers in any system implementations or incidents as directed. Communication and key working relationships Internal Other local engineers at all levels Colleagues in the ICT Department Customers within UKHSA at all levels. External Relevant suppliers of hardware, software and services Maintenance organisations External customers as appropriate and as directed by line manager. Main Duties of the Job Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices. Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates. Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, and support of Windows OS and MS communication and collaboration tools. Provide technical support and troubleshooting assistance for software installation, licensing, backup, and assurance. Work closely with teams across ICT to reduce manual intervention for repetitive tasks and to ensure that processes are both clear and adopted. Working with ITIL processes including Request, Incident, Change, and Problem Management. Ensuring compliance with UKHSA ICT Security Policies. Conduct other work as directed by line management in accordance with departmental standards and policies. At times will work with colleagues in a remote product or virtual teams on specific areas to support the business need Other The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the directorate. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation. Professional development You should pursue a programme of continuous professional development in accordance with any relevant professional registration or statutory requirements, while maintaining appropriate awareness of service provider requirements. Essential criteria: Experience in a first- or second-line technical support role, supporting end user device hardware and software both face to face and remotely Experience of infrastructure support such as network or server management Experience/knowledge Microsoft operating systems and associated infrastructure Experience/knowledge Microsoft application software, including Office 365 Experience in troubleshooting and supporting specialist systems Experience of Asset and Configuration Management Previous experience within an ITIL environment and using ITIL tools, such as Service Now Clear communicator, able to use a range of methods, whilst ensuring communication has a clear purpose taking into accounts peoples individual needs. Evidence of excellent customer service skills and a commitment to improving services and performance for end users. Skills for nurturing key relationships and maintaining personal networks Ability to analyse and interpret information, remain alert to emerging issues, and recommend appropriate course of action. Problem solving skills and ability to respond to sudden unexpected demands Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales FOR MORE INFO CLICK THE APPLY HERE BUTTON
Apr 23, 2024
Full time
Overview Of Job ICT Engineers will have a specific geographical base. They will provide both technical and non-technical expertise in the development and operation of ICT support to end users within the UKHSA systems environment. The role holder will be part of a national 2nd Line Support team and will be a key contact for site specific incidents and requests. They will provide UKHSA staff with the support, guidance, and advice to allow them to work on the UKHSA network without disruption. They will also support the Lead and Senior Engineers in any system implementations or incidents as directed. Communication and key working relationships Internal Other local engineers at all levels Colleagues in the ICT Department Customers within UKHSA at all levels. External Relevant suppliers of hardware, software and services Maintenance organisations External customers as appropriate and as directed by line manager. Main Duties of the Job Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices. Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates. Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, and support of Windows OS and MS communication and collaboration tools. Provide technical support and troubleshooting assistance for software installation, licensing, backup, and assurance. Work closely with teams across ICT to reduce manual intervention for repetitive tasks and to ensure that processes are both clear and adopted. Working with ITIL processes including Request, Incident, Change, and Problem Management. Ensuring compliance with UKHSA ICT Security Policies. Conduct other work as directed by line management in accordance with departmental standards and policies. At times will work with colleagues in a remote product or virtual teams on specific areas to support the business need Other The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the directorate. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation. Professional development You should pursue a programme of continuous professional development in accordance with any relevant professional registration or statutory requirements, while maintaining appropriate awareness of service provider requirements. Essential criteria: Experience in a first- or second-line technical support role, supporting end user device hardware and software both face to face and remotely Experience of infrastructure support such as network or server management Experience/knowledge Microsoft operating systems and associated infrastructure Experience/knowledge Microsoft application software, including Office 365 Experience in troubleshooting and supporting specialist systems Experience of Asset and Configuration Management Previous experience within an ITIL environment and using ITIL tools, such as Service Now Clear communicator, able to use a range of methods, whilst ensuring communication has a clear purpose taking into accounts peoples individual needs. Evidence of excellent customer service skills and a commitment to improving services and performance for end users. Skills for nurturing key relationships and maintaining personal networks Ability to analyse and interpret information, remain alert to emerging issues, and recommend appropriate course of action. Problem solving skills and ability to respond to sudden unexpected demands Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales FOR MORE INFO CLICK THE APPLY HERE BUTTON
The IT Operations Site Support team provides end user support, project delivery across on-premises and cloud-based end user IT services and applications. They work across functions providing expertise and input into daily productivity challenges, continuous improvement activities, operational issues and multiple business and IT project initiatives. The Technology Leadership Team (TLT) vision is for the IT Operations team to provide a globally consistent, standardised and secure end user computing services portfolio that evolves with business needs and technology improvements resulting in optimum staff productivity, improved user experience and an ability to add/create value by leveraging the latest capabilities. The IT Operations Site Support role is to support key functional areas, specifically across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, and printing to ensure the stable operation of the organizations IT end user service provision in accordance with global standards. The role also involves scheduling direct activities to resolve escalated hardware and software problems in a timely and accurate fashion. Responsibilities: Provide technology, data and process support to Essentra for an effective and professional IT service across the broader organisation, with commensurate travel as appropriate. Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, audio-visual and printing. Primary point for site-based IT issues escalated by the global service desk. Provide equivalent support to other offices in region. Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s). You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery offering advice and support to become a trusted point of contact. Where appropriate and if on site, assist with any on-site Operational Activities/Incidents and Service Requests as logged via the Global Service Desk. Asset and licensing management across the IT Operations End User scope as directed by the IT Operations management team. Ensure the IT Operations IT systems are maintained per current Essentra policies (areas to be agreed with manager) Drive continuous technical improvement of the IT Operations services and satisfaction scores. Deployment of IT Operations security measures Continually maintaining cyber awareness to ensure that good security practices are always followed. Carry out duties to ensure compliance with policies, standards and procedures (operational, legal, regulatory) in accordance with Essentra governance mandates. Produce updates and information on system issues, root cause and resolutions and make them available to management, as requested. Deliver tasks and project work packages as needed. Provide Operational handover (documentation) for acceptance of all new technologies implemented. Constantly strive to improve individual competency and personal development to maintain strengths, address weak areas and learn new technologies/concepts as presented by business initiatives. Skills and Experience: Experience in End User Support To have a good understanding of Windows-based computer systems, enterprise connectivity, Microsoft applications across a global organisation with on-premises and cloud-based services Technical administration of Microsoft end user: Windows desktop and server (AD, DNS, DHCP), Office desktop apps, Office365. Office Audio-visual and printing Very good communication and presentation skills in written and spoken English with additional languages a bonus. Flexible and adaptable to changing business needs and processes. Confidence and presence to deal with management. Ability to prioritise/schedule tasks personally Able to quickly identify potential problems and seek advice when required. Able to quickly grasp and interpret salient information. Organisational and administrative skills. Technical understanding of Microsoft end user/MW technologies: Intune device and app mgmt., SCCM with application packaging, AutoPilot and PowerShell scripting, Citrix/RDS, Exchange, Teams, SharePoint (desirable) Root-cause problem analysis and remediation (desirable) Manufacturing / Operational Technology environments (desirable) Understanding of ERP & CRM systems using Microsoft or equivalent technology Analytical thinking skills with the energy to drive change and continually improve - diving into the detail as necessary to understand issues (people, process, technology or data) Able to travel in region if necessary What we offer: Competitive salary Discretionary bonus On-call allowance Up to 5% matched pension contribution 4x annual salary life assurance 25 days annual leave plus bank holidays Employee discounts through Edenred Eyecare Vouchers Cycle to work scheme UK Sharesave Scheme Great career prospects Essentra Components are a FTSE 250 global market leader in plastic injection moulded, vinyl dip moulded and metal components. We have a history of over 65 years, producing essential components across a huge range of industries and applications. At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be requested at interview JBRP1_UKTJ
Apr 22, 2024
Full time
The IT Operations Site Support team provides end user support, project delivery across on-premises and cloud-based end user IT services and applications. They work across functions providing expertise and input into daily productivity challenges, continuous improvement activities, operational issues and multiple business and IT project initiatives. The Technology Leadership Team (TLT) vision is for the IT Operations team to provide a globally consistent, standardised and secure end user computing services portfolio that evolves with business needs and technology improvements resulting in optimum staff productivity, improved user experience and an ability to add/create value by leveraging the latest capabilities. The IT Operations Site Support role is to support key functional areas, specifically across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, and printing to ensure the stable operation of the organizations IT end user service provision in accordance with global standards. The role also involves scheduling direct activities to resolve escalated hardware and software problems in a timely and accurate fashion. Responsibilities: Provide technology, data and process support to Essentra for an effective and professional IT service across the broader organisation, with commensurate travel as appropriate. Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, audio-visual and printing. Primary point for site-based IT issues escalated by the global service desk. Provide equivalent support to other offices in region. Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s). You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery offering advice and support to become a trusted point of contact. Where appropriate and if on site, assist with any on-site Operational Activities/Incidents and Service Requests as logged via the Global Service Desk. Asset and licensing management across the IT Operations End User scope as directed by the IT Operations management team. Ensure the IT Operations IT systems are maintained per current Essentra policies (areas to be agreed with manager) Drive continuous technical improvement of the IT Operations services and satisfaction scores. Deployment of IT Operations security measures Continually maintaining cyber awareness to ensure that good security practices are always followed. Carry out duties to ensure compliance with policies, standards and procedures (operational, legal, regulatory) in accordance with Essentra governance mandates. Produce updates and information on system issues, root cause and resolutions and make them available to management, as requested. Deliver tasks and project work packages as needed. Provide Operational handover (documentation) for acceptance of all new technologies implemented. Constantly strive to improve individual competency and personal development to maintain strengths, address weak areas and learn new technologies/concepts as presented by business initiatives. Skills and Experience: Experience in End User Support To have a good understanding of Windows-based computer systems, enterprise connectivity, Microsoft applications across a global organisation with on-premises and cloud-based services Technical administration of Microsoft end user: Windows desktop and server (AD, DNS, DHCP), Office desktop apps, Office365. Office Audio-visual and printing Very good communication and presentation skills in written and spoken English with additional languages a bonus. Flexible and adaptable to changing business needs and processes. Confidence and presence to deal with management. Ability to prioritise/schedule tasks personally Able to quickly identify potential problems and seek advice when required. Able to quickly grasp and interpret salient information. Organisational and administrative skills. Technical understanding of Microsoft end user/MW technologies: Intune device and app mgmt., SCCM with application packaging, AutoPilot and PowerShell scripting, Citrix/RDS, Exchange, Teams, SharePoint (desirable) Root-cause problem analysis and remediation (desirable) Manufacturing / Operational Technology environments (desirable) Understanding of ERP & CRM systems using Microsoft or equivalent technology Analytical thinking skills with the energy to drive change and continually improve - diving into the detail as necessary to understand issues (people, process, technology or data) Able to travel in region if necessary What we offer: Competitive salary Discretionary bonus On-call allowance Up to 5% matched pension contribution 4x annual salary life assurance 25 days annual leave plus bank holidays Employee discounts through Edenred Eyecare Vouchers Cycle to work scheme UK Sharesave Scheme Great career prospects Essentra Components are a FTSE 250 global market leader in plastic injection moulded, vinyl dip moulded and metal components. We have a history of over 65 years, producing essential components across a huge range of industries and applications. At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be requested at interview JBRP1_UKTJ
IT Support Analyst - Windows, AD, 0365, Hardware, infrastructure - City of London - 30k - perm My client - E-commerce company - are seeking to recruit an IT Support Analyst to join their team. This is an ideal opportunity for someone with desktop support exp who is interested in gaining more exposure to Cloud, Servers, Network and Cyber security as the IT manager will be providing training and teaching the chosen individual to become more of an IT System Administrator. You will be involved in the following: Provide End User support for all IT Office Hardware and Software Admin of user Accounts, including Exchange mailboxes VOIP system support Admin of companies IT assets and software licensing Daily monitoring and management of the IT Infrastructure and networking Supporting technology security and compliance requirements. Looking for candidates with the following experience: Good experience in providing either IT Support, Desktop support or Service Desk Customer driven IT Service desk understanding Passionate about IT and eager to learn Used to working in a small team Willing to get involved in all aspects of IT support - from desktop, server, network Good exp of Hardware - windows desktop environment Excellent communication skills Knowledge of using a ticketing system Active Directory exp Exchange exp Good troubleshooting skills Knowledge of O365/Azure AD IT Support Analyst - Windows, AD, 0365, Hardware, Infrastructure - City of London - 30k - perm - hybrid
Sep 24, 2022
Full time
IT Support Analyst - Windows, AD, 0365, Hardware, infrastructure - City of London - 30k - perm My client - E-commerce company - are seeking to recruit an IT Support Analyst to join their team. This is an ideal opportunity for someone with desktop support exp who is interested in gaining more exposure to Cloud, Servers, Network and Cyber security as the IT manager will be providing training and teaching the chosen individual to become more of an IT System Administrator. You will be involved in the following: Provide End User support for all IT Office Hardware and Software Admin of user Accounts, including Exchange mailboxes VOIP system support Admin of companies IT assets and software licensing Daily monitoring and management of the IT Infrastructure and networking Supporting technology security and compliance requirements. Looking for candidates with the following experience: Good experience in providing either IT Support, Desktop support or Service Desk Customer driven IT Service desk understanding Passionate about IT and eager to learn Used to working in a small team Willing to get involved in all aspects of IT support - from desktop, server, network Good exp of Hardware - windows desktop environment Excellent communication skills Knowledge of using a ticketing system Active Directory exp Exchange exp Good troubleshooting skills Knowledge of O365/Azure AD IT Support Analyst - Windows, AD, 0365, Hardware, Infrastructure - City of London - 30k - perm - hybrid
NATS is the UK's leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. We are looking for an experienced Software Asset Manager to join our Information Solutions (IS) Team. You will be responsible for managing all activities that optimise the value, risk & compliance of software assets deployed across all IS services. Key responsibilities: Design, implement & continually improve the IS Software Asset Management (SAM) capability in line with industry best practice, to establish Effective Licence Positions (ELP), maintain compliance against licence agreements & be audit ready Monitor & optimise the IS licensing position (including the management of licence portals & tools) to ensure the best value for NATS Lead on & recommend the appropriate licensing structure (model & volumes) for new &/or licence renewals to ensure cost efficient & effective licence procurement decisions are continually made Input into & use IS Service Roadmaps to plan for licence renewals, software obsolescence, savings opportunities & inform business planning Ensure the IS SAM capability is fully integrated with the wider NATS SAM capability to maintain consistency & optimisation of processes, licence utilisation & synergies Focal point for all SAM subject matter queries, to ensure consistency of advice & information on entitlement, software usage, deployment, licence availability, process, governance & compliance Develop & maintain quality relationships with key stakeholders to ensure effective & continually improving SAM capability Represent IS as the SAM SME. Interface with Supply Chain to ensure licensing agreements & contract renewals are fit for purpose Essential skills & experience: Degree in a relevant Business or IT technical qualification or equivalent of knowledge acquired through experience, other qualifications & training/development Demonstrable experience of producing & managing ELPs for Tier 1 & 2 Vendors (e.g. Microsoft, SAP, VMware, IBM, Oracle, Google, Adobe, Citrix) Good working knowledge of major IT SAM products Familiarity with SAM standards or frameworks such as ISO Previous experience embedding software asset management policies, processes & tools as well as delivering substantial maturity improvements Understanding of Cloud based licensing consumption models (e.g. M365, Azure) Understands commercial/strategic decisions that affect long-term delivery, taking account of risk effect Good analytical & reasoning skills Communicates in a clear & engaging way, sharing of information to build enthusiasm & commitment Collaborative working style with a clear focus on delivering outcomes Ability to influence & challenge existing processes to drive efficiency Additional vacancy information In addition to salary & fantastic work environment, NATS offers a range of excellent benefits which includes, company bonus scheme, share scheme, generous leave entitlement & a top class contributory DC pension scheme. If you share our passion to advance aviation & keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences & backgrounds help us be at the forefront of our industry. As NATS have adopted an agile working initiative this will help our teams across the business to be able to work remotely &/or on-site giving greater flexibility. If there is a requirement to come on site or work on client sites across the UK this will be on a needs basis & in discussion.
Sep 23, 2022
Full time
NATS is the UK's leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. We are looking for an experienced Software Asset Manager to join our Information Solutions (IS) Team. You will be responsible for managing all activities that optimise the value, risk & compliance of software assets deployed across all IS services. Key responsibilities: Design, implement & continually improve the IS Software Asset Management (SAM) capability in line with industry best practice, to establish Effective Licence Positions (ELP), maintain compliance against licence agreements & be audit ready Monitor & optimise the IS licensing position (including the management of licence portals & tools) to ensure the best value for NATS Lead on & recommend the appropriate licensing structure (model & volumes) for new &/or licence renewals to ensure cost efficient & effective licence procurement decisions are continually made Input into & use IS Service Roadmaps to plan for licence renewals, software obsolescence, savings opportunities & inform business planning Ensure the IS SAM capability is fully integrated with the wider NATS SAM capability to maintain consistency & optimisation of processes, licence utilisation & synergies Focal point for all SAM subject matter queries, to ensure consistency of advice & information on entitlement, software usage, deployment, licence availability, process, governance & compliance Develop & maintain quality relationships with key stakeholders to ensure effective & continually improving SAM capability Represent IS as the SAM SME. Interface with Supply Chain to ensure licensing agreements & contract renewals are fit for purpose Essential skills & experience: Degree in a relevant Business or IT technical qualification or equivalent of knowledge acquired through experience, other qualifications & training/development Demonstrable experience of producing & managing ELPs for Tier 1 & 2 Vendors (e.g. Microsoft, SAP, VMware, IBM, Oracle, Google, Adobe, Citrix) Good working knowledge of major IT SAM products Familiarity with SAM standards or frameworks such as ISO Previous experience embedding software asset management policies, processes & tools as well as delivering substantial maturity improvements Understanding of Cloud based licensing consumption models (e.g. M365, Azure) Understands commercial/strategic decisions that affect long-term delivery, taking account of risk effect Good analytical & reasoning skills Communicates in a clear & engaging way, sharing of information to build enthusiasm & commitment Collaborative working style with a clear focus on delivering outcomes Ability to influence & challenge existing processes to drive efficiency Additional vacancy information In addition to salary & fantastic work environment, NATS offers a range of excellent benefits which includes, company bonus scheme, share scheme, generous leave entitlement & a top class contributory DC pension scheme. If you share our passion to advance aviation & keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences & backgrounds help us be at the forefront of our industry. As NATS have adopted an agile working initiative this will help our teams across the business to be able to work remotely &/or on-site giving greater flexibility. If there is a requirement to come on site or work on client sites across the UK this will be on a needs basis & in discussion.
NATS is the UK's leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. We are looking for an experienced Software Asset Manager to join our Information Solutions (IS) Team. You will be responsible for managing all activities that optimise the value, risk & compliance of software assets deployed across all IS services. Key responsibilities: Design, implement & continually improve the IS Software Asset Management (SAM) capability in line with industry best practice, to establish Effective Licence Positions (ELP), maintain compliance against licence agreements & be audit ready Monitor & optimise the IS licensing position (including the management of licence portals & tools) to ensure the best value for NATS Lead on & recommend the appropriate licensing structure (model & volumes) for new &/or licence renewals to ensure cost efficient & effective licence procurement decisions are continually made Input into & use IS Service Roadmaps to plan for licence renewals, software obsolescence, savings opportunities & inform business planning Ensure the IS SAM capability is fully integrated with the wider NATS SAM capability to maintain consistency & optimisation of processes, licence utilisation & synergies Focal point for all SAM subject matter queries, to ensure consistency of advice & information on entitlement, software usage, deployment, licence availability, process, governance & compliance Develop & maintain quality relationships with key stakeholders to ensure effective & continually improving SAM capability Represent IS as the SAM SME. Interface with Supply Chain to ensure licensing agreements & contract renewals are fit for purpose Essential skills & experience: Degree in a relevant Business or IT technical qualification or equivalent of knowledge acquired through experience, other qualifications & training/development Demonstrable experience of producing & managing ELPs for Tier 1 & 2 Vendors (e.g. Microsoft, SAP, VMware, IBM, Oracle, Google, Adobe, Citrix) Good working knowledge of major IT SAM products Familiarity with SAM standards or frameworks such as ISO Previous experience embedding software asset management policies, processes & tools as well as delivering substantial maturity improvements Understanding of Cloud based licensing consumption models (e.g. M365, Azure) Understands commercial/strategic decisions that affect long-term delivery, taking account of risk effect Good analytical & reasoning skills Communicates in a clear & engaging way, sharing of information to build enthusiasm & commitment Collaborative working style with a clear focus on delivering outcomes Ability to influence & challenge existing processes to drive efficiency Additional vacancy information In addition to salary & fantastic work environment, NATS offers a range of excellent benefits which includes, company bonus scheme, share scheme, generous leave entitlement & a top class contributory DC pension scheme. If you share our passion to advance aviation & keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences & backgrounds help us be at the forefront of our industry. As NATS have adopted an agile working initiative this will help our teams across the business to be able to work remotely &/or on-site giving greater flexibility. If there is a requirement to come on site or work on client sites across the UK this will be on a needs basis & in discussion.
Sep 21, 2022
Full time
NATS is the UK's leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. We are looking for an experienced Software Asset Manager to join our Information Solutions (IS) Team. You will be responsible for managing all activities that optimise the value, risk & compliance of software assets deployed across all IS services. Key responsibilities: Design, implement & continually improve the IS Software Asset Management (SAM) capability in line with industry best practice, to establish Effective Licence Positions (ELP), maintain compliance against licence agreements & be audit ready Monitor & optimise the IS licensing position (including the management of licence portals & tools) to ensure the best value for NATS Lead on & recommend the appropriate licensing structure (model & volumes) for new &/or licence renewals to ensure cost efficient & effective licence procurement decisions are continually made Input into & use IS Service Roadmaps to plan for licence renewals, software obsolescence, savings opportunities & inform business planning Ensure the IS SAM capability is fully integrated with the wider NATS SAM capability to maintain consistency & optimisation of processes, licence utilisation & synergies Focal point for all SAM subject matter queries, to ensure consistency of advice & information on entitlement, software usage, deployment, licence availability, process, governance & compliance Develop & maintain quality relationships with key stakeholders to ensure effective & continually improving SAM capability Represent IS as the SAM SME. Interface with Supply Chain to ensure licensing agreements & contract renewals are fit for purpose Essential skills & experience: Degree in a relevant Business or IT technical qualification or equivalent of knowledge acquired through experience, other qualifications & training/development Demonstrable experience of producing & managing ELPs for Tier 1 & 2 Vendors (e.g. Microsoft, SAP, VMware, IBM, Oracle, Google, Adobe, Citrix) Good working knowledge of major IT SAM products Familiarity with SAM standards or frameworks such as ISO Previous experience embedding software asset management policies, processes & tools as well as delivering substantial maturity improvements Understanding of Cloud based licensing consumption models (e.g. M365, Azure) Understands commercial/strategic decisions that affect long-term delivery, taking account of risk effect Good analytical & reasoning skills Communicates in a clear & engaging way, sharing of information to build enthusiasm & commitment Collaborative working style with a clear focus on delivering outcomes Ability to influence & challenge existing processes to drive efficiency Additional vacancy information In addition to salary & fantastic work environment, NATS offers a range of excellent benefits which includes, company bonus scheme, share scheme, generous leave entitlement & a top class contributory DC pension scheme. If you share our passion to advance aviation & keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences & backgrounds help us be at the forefront of our industry. As NATS have adopted an agile working initiative this will help our teams across the business to be able to work remotely &/or on-site giving greater flexibility. If there is a requirement to come on site or work on client sites across the UK this will be on a needs basis & in discussion.
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY Technology: Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization. EY Technology supports our technology needs through four business units: Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly. Enterprise Technology (ET) - ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience. Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems. Supplier EcoSystem Services - brings a consistent approach, supporting technology and best practices tomanaging contracts right across EY, working closely with Procurement Services, budget holders and our many user communities. The opportunity The Supplier EcoSystem Services (SES) maintains a global Software Asset Management (SAM) team accountable for targeted optimization of complex, high value software contracts which underpin our business. This team is tightly linked to contract performance management and to EYs procurement function. SES seeks a senior, highly experienced Software Licensing and SAM leader to join our management team and proactively drive the maximum value from these contracts, complementing the existing teams' skills. Building on the successes of recent years, this role will work closely with existing line managers, stakeholders and team members. The primary focus of this role will however be to engage with new requests and projects relating to licensing risk and opportunity, assuring the quality of work, design solutions, manage engagements and achieve the best commercial outcomes for EY. The successful candidate will need to be a strong communicator, experienced people and task manager, a licensing specialist experienced with a wide range of vendors and have good process design experience. You should be very familiar with Service Management, since SaaS / IaaS / PaaS cloud delivery is rapidly growing as the largest agreement type within EYs portfolio and be able to demonstrate excellent contract interpretation and risk assessment experience. You must also possess the commercial, analytical and negotiation skills necessary to lead audit defense engagements in often tense projects with sometimes hostile software vendors. You will be directly involved with some of the largest most complex software licensing contracts in the world, across a wide range of global class vendors. This will be a great opportunity for candidates seeking exposure to EYs leadership PPPED community, the ability to make a real financial difference for EY and will present a significant career growth opportunity once the role is established. The role will require occasional travel, in country and internationally including India, US, UK or other destinations. Your key responsibilities Operating as a subject matter expert and trusted advisor in the domain of software licensing and optimization. Designing and implementing approaches to meeting client requirements according to specific organizational and technology environments. Leading teams to deliver SAM engagements for internal clients, ensuring that the agreed scope of work is delivered to the required standards, reporting to one of the practice's partners or directors. Supervising and coaching junior members of staff to help them realize their full potential. Quality assuring the team's work. Budgeting and monitoring the financial performance of projects in order to meet profitability targets. Skills and attributes for success To qualify for the role, you must have A technical degree or technical qualification 6-10+ years of proven experience in Software Asset and License Management working in large corporate environment High level of drive, commitment to achieving solutions and ability to work under pressure Intellectual strength / flexibility to rapidly understand complex problems and rationalise these into workable solutions which can then be delivered Strong written and verbal communication, presentation, client service and technical writing skills, coupled with a strong interest in further developing and integrating operations with technology skills Quickly establishes credibility with peers and stakeholders Strong stakeholder and supplier management skills Proven experience of Software Contract Analysis and Reporting methodology Proven experience of leading cross-functional teams, conflict resolution and supplier performance management Knowledge and proven experience of managing legacy perpetual license agreements alongside new subscription-based models (e.g. Software as a Service) Proven track record of leading resolution of software license compliance issues, minimising financial impacts Commercial mindset - high value / business contract and license process expertise including ongoing commercial management, re-negotiation and execution for multi-£M spend Commercial awareness of delivering results to improve competitive advantage and profit margins Experience of developing and implementing operational priorities - can provide evidence of previous operational decisions and their outcomes (including planning, budgeting and implementation) Financial acumen - proven experience of managing to budgets Market and industry awareness - depth and breadth of knowledge within the IT industry Proven abilities to manage server software licensing models and product use rights across major software vendors. Experience in working with high-value software contracts with vendors such as Microsoft, IBM, and Oracle Experience in Cloud consumption management, ability to identify cost saving opportunities and optimization Ideally, you'll also have Ideally Microsoft Certified (e.g. MCP SAM) Big 4 experience and training At least three years' experience in the delivery of Software License reviews/audits Experience of working internationally What we look for To be successful in this role, you must be an intelligent self-starter with a positive can-do attitude who takes ownership and responsibility of their work You should be able to work effectively in a home/remote office environment You should enjoy learning new things in a rapid changing international environment with many deliverables and competing priorities and stakeholders You will be someone willing to constructively challenge, yet reach a positive balance with EY's best interests at the core of your decision making You should have truly excellent communication skills, able to confidently and concisely communicate with a wide range of people, roles and seniorities What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology..... click apply for full job details
Feb 01, 2022
Full time
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY Technology: Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization. EY Technology supports our technology needs through four business units: Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly. Enterprise Technology (ET) - ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience. Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems. Supplier EcoSystem Services - brings a consistent approach, supporting technology and best practices tomanaging contracts right across EY, working closely with Procurement Services, budget holders and our many user communities. The opportunity The Supplier EcoSystem Services (SES) maintains a global Software Asset Management (SAM) team accountable for targeted optimization of complex, high value software contracts which underpin our business. This team is tightly linked to contract performance management and to EYs procurement function. SES seeks a senior, highly experienced Software Licensing and SAM leader to join our management team and proactively drive the maximum value from these contracts, complementing the existing teams' skills. Building on the successes of recent years, this role will work closely with existing line managers, stakeholders and team members. The primary focus of this role will however be to engage with new requests and projects relating to licensing risk and opportunity, assuring the quality of work, design solutions, manage engagements and achieve the best commercial outcomes for EY. The successful candidate will need to be a strong communicator, experienced people and task manager, a licensing specialist experienced with a wide range of vendors and have good process design experience. You should be very familiar with Service Management, since SaaS / IaaS / PaaS cloud delivery is rapidly growing as the largest agreement type within EYs portfolio and be able to demonstrate excellent contract interpretation and risk assessment experience. You must also possess the commercial, analytical and negotiation skills necessary to lead audit defense engagements in often tense projects with sometimes hostile software vendors. You will be directly involved with some of the largest most complex software licensing contracts in the world, across a wide range of global class vendors. This will be a great opportunity for candidates seeking exposure to EYs leadership PPPED community, the ability to make a real financial difference for EY and will present a significant career growth opportunity once the role is established. The role will require occasional travel, in country and internationally including India, US, UK or other destinations. Your key responsibilities Operating as a subject matter expert and trusted advisor in the domain of software licensing and optimization. Designing and implementing approaches to meeting client requirements according to specific organizational and technology environments. Leading teams to deliver SAM engagements for internal clients, ensuring that the agreed scope of work is delivered to the required standards, reporting to one of the practice's partners or directors. Supervising and coaching junior members of staff to help them realize their full potential. Quality assuring the team's work. Budgeting and monitoring the financial performance of projects in order to meet profitability targets. Skills and attributes for success To qualify for the role, you must have A technical degree or technical qualification 6-10+ years of proven experience in Software Asset and License Management working in large corporate environment High level of drive, commitment to achieving solutions and ability to work under pressure Intellectual strength / flexibility to rapidly understand complex problems and rationalise these into workable solutions which can then be delivered Strong written and verbal communication, presentation, client service and technical writing skills, coupled with a strong interest in further developing and integrating operations with technology skills Quickly establishes credibility with peers and stakeholders Strong stakeholder and supplier management skills Proven experience of Software Contract Analysis and Reporting methodology Proven experience of leading cross-functional teams, conflict resolution and supplier performance management Knowledge and proven experience of managing legacy perpetual license agreements alongside new subscription-based models (e.g. Software as a Service) Proven track record of leading resolution of software license compliance issues, minimising financial impacts Commercial mindset - high value / business contract and license process expertise including ongoing commercial management, re-negotiation and execution for multi-£M spend Commercial awareness of delivering results to improve competitive advantage and profit margins Experience of developing and implementing operational priorities - can provide evidence of previous operational decisions and their outcomes (including planning, budgeting and implementation) Financial acumen - proven experience of managing to budgets Market and industry awareness - depth and breadth of knowledge within the IT industry Proven abilities to manage server software licensing models and product use rights across major software vendors. Experience in working with high-value software contracts with vendors such as Microsoft, IBM, and Oracle Experience in Cloud consumption management, ability to identify cost saving opportunities and optimization Ideally, you'll also have Ideally Microsoft Certified (e.g. MCP SAM) Big 4 experience and training At least three years' experience in the delivery of Software License reviews/audits Experience of working internationally What we look for To be successful in this role, you must be an intelligent self-starter with a positive can-do attitude who takes ownership and responsibility of their work You should be able to work effectively in a home/remote office environment You should enjoy learning new things in a rapid changing international environment with many deliverables and competing priorities and stakeholders You will be someone willing to constructively challenge, yet reach a positive balance with EY's best interests at the core of your decision making You should have truly excellent communication skills, able to confidently and concisely communicate with a wide range of people, roles and seniorities What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology..... click apply for full job details
Location: Bury, Lancashire. Due to the nature of I.T. Support, the business requires support staff to work onsite at the Bury offices for a percentage of the working week. The remainder of the work can be carried out remotely from home. The arrangement is flexible and onsite work can vary based on business and personal requirements. Working onsite at the Bury offices for two days a week is standard practice.
Salary: Up to £27,000pa
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We are looking for an I.T. Support Technician to join our team at FM Outsource.
The role involves supporting the hardware, software and networking requirements for over 400 staff. These staff work both in the offices in Bury and from home. As an I.T. Support Technician, you will provide support to the FM Outsource staff via a service desk, where you will typically onboard/offboard accounts, provision/deprovision laptops and desktops, troubleshoot and resolve issues with Microsoft programs and system access.
You would manage the office internal network, which would include viewing logs for any unusual activity, keeping the equipment well patched, troubleshooting network issues, making suggestions and implementing improvements. We utilise site-to-site VPNs and infrequently you will be required to diagnose any issues and implement additional site-to-site VPNs.
FM Outsource I.T. staff are actively encouraged to improve their skills and certifications. To this end, training, mentoring and skills development of all kinds is supported and rewarded. Various training materials and facilities are provided to assist with this, including Pluralsight, training materials and exams as standard.
RESPONSIBILITIES
Planning, specification, installation, configuration, operation, and maintenance of various I.T. hardware, including laptops, desktops, printers, routers, switches, firewalls;
Ensure that the systems are kept up to date with the latest bug fixes, patches, updates, and virus definitions;
Perform regular security monitoring to identify any possible intrusions or virus outbreaks;
Maintain licensing for all software and systems;
Effective provisioning of systems (hardware and software) and related infrastructure;
Develop and maintain installation and configuration procedures including network topology documentation & diagrams;
Repair and recover from hardware or software failures. Coordinate and communicate with impacted users and departments
Asset Register management
Budget submission and control for hardware for the entire business
Stay current with technological developments in systems administration technology and recommends ways to take advantage of new technology.’
Provide advice and knowledge to colleagues to enable the achievement of objectives;
Provide support for and mentor 1 st line support.
Provide occasional implementation and integration support with our client’s 3rd party systems, often with some level of client interaction.
SKILLS & KNOWLEDGE
ESSENTIAL
Minimum 2-3 years 2nd/3rd Line I.T. experience
Good working knowledge of networks, including Lan and Wan
Firewall administration and troubleshooting
Microsoft 365 administration, Exchange Online, SharePoint and Teams.
Experience with PowerShell
Troubleshooting VPN clients
Strong skills with laptop and desktop hardware
Strong skills with common operating systems and software
DESIREABLE
Working knowledge of Azure administration
Working knowledge of Microsoft Endpoint Manager
Experience of IP-Sec site to site tunnels
Relevant certifications or qualifications
An appreciation of data security
Nov 10, 2021
Full time
Location: Bury, Lancashire. Due to the nature of I.T. Support, the business requires support staff to work onsite at the Bury offices for a percentage of the working week. The remainder of the work can be carried out remotely from home. The arrangement is flexible and onsite work can vary based on business and personal requirements. Working onsite at the Bury offices for two days a week is standard practice.
Salary: Up to £27,000pa
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We are looking for an I.T. Support Technician to join our team at FM Outsource.
The role involves supporting the hardware, software and networking requirements for over 400 staff. These staff work both in the offices in Bury and from home. As an I.T. Support Technician, you will provide support to the FM Outsource staff via a service desk, where you will typically onboard/offboard accounts, provision/deprovision laptops and desktops, troubleshoot and resolve issues with Microsoft programs and system access.
You would manage the office internal network, which would include viewing logs for any unusual activity, keeping the equipment well patched, troubleshooting network issues, making suggestions and implementing improvements. We utilise site-to-site VPNs and infrequently you will be required to diagnose any issues and implement additional site-to-site VPNs.
FM Outsource I.T. staff are actively encouraged to improve their skills and certifications. To this end, training, mentoring and skills development of all kinds is supported and rewarded. Various training materials and facilities are provided to assist with this, including Pluralsight, training materials and exams as standard.
RESPONSIBILITIES
Planning, specification, installation, configuration, operation, and maintenance of various I.T. hardware, including laptops, desktops, printers, routers, switches, firewalls;
Ensure that the systems are kept up to date with the latest bug fixes, patches, updates, and virus definitions;
Perform regular security monitoring to identify any possible intrusions or virus outbreaks;
Maintain licensing for all software and systems;
Effective provisioning of systems (hardware and software) and related infrastructure;
Develop and maintain installation and configuration procedures including network topology documentation & diagrams;
Repair and recover from hardware or software failures. Coordinate and communicate with impacted users and departments
Asset Register management
Budget submission and control for hardware for the entire business
Stay current with technological developments in systems administration technology and recommends ways to take advantage of new technology.’
Provide advice and knowledge to colleagues to enable the achievement of objectives;
Provide support for and mentor 1 st line support.
Provide occasional implementation and integration support with our client’s 3rd party systems, often with some level of client interaction.
SKILLS & KNOWLEDGE
ESSENTIAL
Minimum 2-3 years 2nd/3rd Line I.T. experience
Good working knowledge of networks, including Lan and Wan
Firewall administration and troubleshooting
Microsoft 365 administration, Exchange Online, SharePoint and Teams.
Experience with PowerShell
Troubleshooting VPN clients
Strong skills with laptop and desktop hardware
Strong skills with common operating systems and software
DESIREABLE
Working knowledge of Azure administration
Working knowledge of Microsoft Endpoint Manager
Experience of IP-Sec site to site tunnels
Relevant certifications or qualifications
An appreciation of data security
Software Asset Manager - joining the Software Asset Management Team. The Software Asset Manager (SAM) will be working as part of a SAM team, responsible for managing the risk, compliance and control of software assets within the organisation. The SAM role involves working across multiple teams and areas to support SAM queries, also working on software projects as a SAM SME. Managing software licenses through analysis of data, working with internal teams and key stakeholders. Completing regular compliance reviews, risk remediation plans and delivering mitigation strategies for discovered risks. Be a trusted SAM subject matter expert and champion within the organisation. Essential experience: Vendor experience, license analysis, review and reporting. Ideally specialises or has extensive experience of managing one or two Vendors. Flexera Tool experience, day to management of data and building compliance positions within the tool.Strong Audit defence experience, strategy and market insights. Experience of creating compliance summaries, Effective License Positions, Executive level summaries, licensing recommendations, risk analysis/gap analysis, cost saving opportunities. By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.
Nov 05, 2021
Contractor
Software Asset Manager - joining the Software Asset Management Team. The Software Asset Manager (SAM) will be working as part of a SAM team, responsible for managing the risk, compliance and control of software assets within the organisation. The SAM role involves working across multiple teams and areas to support SAM queries, also working on software projects as a SAM SME. Managing software licenses through analysis of data, working with internal teams and key stakeholders. Completing regular compliance reviews, risk remediation plans and delivering mitigation strategies for discovered risks. Be a trusted SAM subject matter expert and champion within the organisation. Essential experience: Vendor experience, license analysis, review and reporting. Ideally specialises or has extensive experience of managing one or two Vendors. Flexera Tool experience, day to management of data and building compliance positions within the tool.Strong Audit defence experience, strategy and market insights. Experience of creating compliance summaries, Effective License Positions, Executive level summaries, licensing recommendations, risk analysis/gap analysis, cost saving opportunities. By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.
Sopra Banking Software is recruiting a Technical Architect to join our Managed Services team in our Dunstable office. The role of the Technical Architect is to provide technical expertise, support and strategy to our customers and the Managed Services organisation, in particular the sales team to deliver continued growth within the Managed Service business.
The Technical Architect will work on a peer level with Account Managers to formulate technical requirements for nominated customers and new business sales projects. It is vital that the architect acts as the lead Technical Authority for these accounts/projects by delivering technical information to the customer in the form of RFI/RFP responses, architectural design, solution costing, related documentation, product updates and industry/competitive analysis.
The role is to evangelise the Managed Service portfolio from a technical perspective helping to transform businesses and solving business issues with technology.
Open and honest relationships are fundamental and key to our continued growth and as such the architect is expected to develop and maintain excellent relationships both internally within our technical community and colleagues from other functional roles but also externally with our partners and customers for whom we are seen as a technical authority.
The ideal candidate
As the ideal candidate you will:
• Graduate calibre or ideally degree educated in a computer or technology related discipline
• 10+ years’ experience in system solutions and delivery within Financial Services, including work experience of projects with major telecom operators.
• Expertise in integration and implementation of service-related applications, such as service provisioning, real time charging.
• Good working knowledge and understanding of software development technologies and interface development and integration
• Good working knowledge and understanding of third party product licensing particularly oracle and Microsoft products.
• Good understanding of Data Security concepts and protection systems.
• Solid technical background including Unix and Citrix
• Strong presentation and communication skills,
• Lead technical presentations, demonstrations and client-centric product evaluations
• Demonstrations and proofs of concept in collaboration with sales, product specialists and product development
• Lead technical responses to RFI / RFP s
• Advocate for project success and best practices Have good presentation skills and the ability to design engaging and informative presentations
• TOGAF or similar architectural framework experience and qualification
• Experience of third party hosting is highly desirable
• Network, server and application virtualisation
• Cisco Networking (Routing, Firewall, etc.)
• Certification in Unix/Oracle/Microsoft/VMWare/Cisco/Citrix
• Experience of Scripting (Unix Shell/Windows Automated Tasks/etc.) is desirable
• Knowledge of Sopra Applications – MSS/ICS would be highly advantageous
The company:
Sopra Banking Software provides IT processes, and system solutions to retail banking and asset finance customers. We have operated across Europe, the Middle East, Far East, and Africa for over 40 years. We provide the opportunity to learn and develop new skills and contribute to the advancement of your field - thinking ahead begins now. We are committed to helping you grow and share your expertise while developing a diverse and esteemed network of colleagues from around Europe.
You'll also enjoy a competitive salary, pension scheme, and excellent benefits package.
As part of our hiring process new employees will be required to pass a consumer credit check and DBS check If you have any concerns about this please raise them with the recruitment team.
If your application is for any reason unsuccessful we may hold your CV on record for up to 6 months should any other suitable roles a rise
May 03, 2017
Sopra Banking Software is recruiting a Technical Architect to join our Managed Services team in our Dunstable office. The role of the Technical Architect is to provide technical expertise, support and strategy to our customers and the Managed Services organisation, in particular the sales team to deliver continued growth within the Managed Service business.
The Technical Architect will work on a peer level with Account Managers to formulate technical requirements for nominated customers and new business sales projects. It is vital that the architect acts as the lead Technical Authority for these accounts/projects by delivering technical information to the customer in the form of RFI/RFP responses, architectural design, solution costing, related documentation, product updates and industry/competitive analysis.
The role is to evangelise the Managed Service portfolio from a technical perspective helping to transform businesses and solving business issues with technology.
Open and honest relationships are fundamental and key to our continued growth and as such the architect is expected to develop and maintain excellent relationships both internally within our technical community and colleagues from other functional roles but also externally with our partners and customers for whom we are seen as a technical authority.
The ideal candidate
As the ideal candidate you will:
• Graduate calibre or ideally degree educated in a computer or technology related discipline
• 10+ years’ experience in system solutions and delivery within Financial Services, including work experience of projects with major telecom operators.
• Expertise in integration and implementation of service-related applications, such as service provisioning, real time charging.
• Good working knowledge and understanding of software development technologies and interface development and integration
• Good working knowledge and understanding of third party product licensing particularly oracle and Microsoft products.
• Good understanding of Data Security concepts and protection systems.
• Solid technical background including Unix and Citrix
• Strong presentation and communication skills,
• Lead technical presentations, demonstrations and client-centric product evaluations
• Demonstrations and proofs of concept in collaboration with sales, product specialists and product development
• Lead technical responses to RFI / RFP s
• Advocate for project success and best practices Have good presentation skills and the ability to design engaging and informative presentations
• TOGAF or similar architectural framework experience and qualification
• Experience of third party hosting is highly desirable
• Network, server and application virtualisation
• Cisco Networking (Routing, Firewall, etc.)
• Certification in Unix/Oracle/Microsoft/VMWare/Cisco/Citrix
• Experience of Scripting (Unix Shell/Windows Automated Tasks/etc.) is desirable
• Knowledge of Sopra Applications – MSS/ICS would be highly advantageous
The company:
Sopra Banking Software provides IT processes, and system solutions to retail banking and asset finance customers. We have operated across Europe, the Middle East, Far East, and Africa for over 40 years. We provide the opportunity to learn and develop new skills and contribute to the advancement of your field - thinking ahead begins now. We are committed to helping you grow and share your expertise while developing a diverse and esteemed network of colleagues from around Europe.
You'll also enjoy a competitive salary, pension scheme, and excellent benefits package.
As part of our hiring process new employees will be required to pass a consumer credit check and DBS check If you have any concerns about this please raise them with the recruitment team.
If your application is for any reason unsuccessful we may hold your CV on record for up to 6 months should any other suitable roles a rise
Brook Street working in Partnership with Microsoft are recruiting for experienced Software Asset Management ( SAM) Internal Engagement Managers to join their busy and often hectic SAM team based at Microsoft Campus Thames Valley Park, Reading.
Job Mission:
The Software Asset Management ( SAM) Internal Engagement Manager (IEM) engages-over the phone and via email- with our SMB breadth customers identified as having a potential shortfall of licenses.
Customers included in the Accordo review process are all on Open license programmes and are considered 'non-managed'. The whole review process is managed via an automated system and comprehensive CRM tool (CAT). The IEM is responsible for managing the flow of the review via the CAT tool.
At the time of review, Microsoft has only a partial view of the customer licensing position based on our volume licensing records, the IEM will help the customer to collect relevant licensing records and refer to the Accordo support team for checking and shortfall identification. If a licensing shortfall is identified, the IEM will work with the customer to ensure the appropriate licenses are purchased.
The IEM can add real value to the customer by helping them fully understand the SAM review process and provides a point of contact throughout the review.
This is a challenging role that requires the confidence and organisational skills to manage a large pipeline of work. Knowledge of licensing compliance is advantageous to be able to help the customer throughout the process as is an ability to work with customers in a challenging but beneficial process where there is a fine balance between ensuring the customer is correctly licensed with sustaining or even improving customer satisfaction.
Required:
* Great Communication Skills -Articulate and clear. Ability to have a free flow conversation with client to cover all objectives of call.
* Confident and Outgoing - Needs to actively participate in meetings, discussions training etc.
* Enjoys Problem Solving on a transaction basis
* Eager to learn - Must be able to take ownership for learning and skills development. Must possess the intellectual horsepower to grasp complex solutions sales and processes.
* Self-Critical and wants to improve. Open to feedback and coaching.
* Imagination - Ability to think, feel, see and hear the customer's point of view.
* Enthusiasm -Genuinely excited about helping customers and solving their problems.
* Concentration - Ability to focus on the task at hand and direct energy to task at hand.
* Sincerity - Setting expectations and keeping them.
* Memory - Software is a complex business you need to have a good memory.
* Persistence - Tenacity and willingness to see the job through.
* Active listener
* Attitude - Positive, Can-Do Individual, Self Motivated and Tenacious. Will to succeed. Holds both personal and career goals. Wants to improve.
Business/Commercial Skills
* Understanding of Microsoft Volume Licensing Programmes
* Essential skills: IT industry experience. Understanding of Microsoft products and solutions.
* Commercial Skills - Understanding how a business works. Decision Makers, Key Influencers. Who influences who? Understands how a business works.
Sales Skills
* At least 1 year's sales Experience - Field or Telesales Experience. , Understands Business Value
* Solution Selling - Enjoys selling solutions and problem solving.
*
Working at Microsoft (Tools and Processes)
* Be able to Use a computer proficiently - Preferably Office suite.
* Good Organisational Skills. Be the guardians of contact data quality.
Qualifications Graduate Calibre - Degree educated or equivalent-preferably business or IT
Sep 09, 2016
Brook Street working in Partnership with Microsoft are recruiting for experienced Software Asset Management ( SAM) Internal Engagement Managers to join their busy and often hectic SAM team based at Microsoft Campus Thames Valley Park, Reading.
Job Mission:
The Software Asset Management ( SAM) Internal Engagement Manager (IEM) engages-over the phone and via email- with our SMB breadth customers identified as having a potential shortfall of licenses.
Customers included in the Accordo review process are all on Open license programmes and are considered 'non-managed'. The whole review process is managed via an automated system and comprehensive CRM tool (CAT). The IEM is responsible for managing the flow of the review via the CAT tool.
At the time of review, Microsoft has only a partial view of the customer licensing position based on our volume licensing records, the IEM will help the customer to collect relevant licensing records and refer to the Accordo support team for checking and shortfall identification. If a licensing shortfall is identified, the IEM will work with the customer to ensure the appropriate licenses are purchased.
The IEM can add real value to the customer by helping them fully understand the SAM review process and provides a point of contact throughout the review.
This is a challenging role that requires the confidence and organisational skills to manage a large pipeline of work. Knowledge of licensing compliance is advantageous to be able to help the customer throughout the process as is an ability to work with customers in a challenging but beneficial process where there is a fine balance between ensuring the customer is correctly licensed with sustaining or even improving customer satisfaction.
Required:
* Great Communication Skills -Articulate and clear. Ability to have a free flow conversation with client to cover all objectives of call.
* Confident and Outgoing - Needs to actively participate in meetings, discussions training etc.
* Enjoys Problem Solving on a transaction basis
* Eager to learn - Must be able to take ownership for learning and skills development. Must possess the intellectual horsepower to grasp complex solutions sales and processes.
* Self-Critical and wants to improve. Open to feedback and coaching.
* Imagination - Ability to think, feel, see and hear the customer's point of view.
* Enthusiasm -Genuinely excited about helping customers and solving their problems.
* Concentration - Ability to focus on the task at hand and direct energy to task at hand.
* Sincerity - Setting expectations and keeping them.
* Memory - Software is a complex business you need to have a good memory.
* Persistence - Tenacity and willingness to see the job through.
* Active listener
* Attitude - Positive, Can-Do Individual, Self Motivated and Tenacious. Will to succeed. Holds both personal and career goals. Wants to improve.
Business/Commercial Skills
* Understanding of Microsoft Volume Licensing Programmes
* Essential skills: IT industry experience. Understanding of Microsoft products and solutions.
* Commercial Skills - Understanding how a business works. Decision Makers, Key Influencers. Who influences who? Understands how a business works.
Sales Skills
* At least 1 year's sales Experience - Field or Telesales Experience. , Understands Business Value
* Solution Selling - Enjoys selling solutions and problem solving.
*
Working at Microsoft (Tools and Processes)
* Be able to Use a computer proficiently - Preferably Office suite.
* Good Organisational Skills. Be the guardians of contact data quality.
Qualifications Graduate Calibre - Degree educated or equivalent-preferably business or IT