Support Analyst

  • Birmingham City University
  • Birmingham City University, City Centre Campus, Curzon Street, Birmingham, UK
  • Jul 27, 2018
Full time I.T. & Communications

Job Description

Support Analyst
£28,508 to £30,986 per annum (plus a 5% shift allowance)

Full time, Permanent
Ref No: 072018-334


We have a vacancy for an experienced and self-motivated Support Analyst to provide first and second line support to the University staff and students for all Audio Visual and IT services. The team operates within the ITIL Service Management framework.

You must have a successful track record in a similar technical support role, including:

  • Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
  • Sound understanding of operating system security principles
  • Working knowledge of Audio Visual technologies
  • Knowledge of Apple, Linux and mobile operating systems
  • Working with a range of external suppliers.

You will need to have excellent interpersonal and customer facing skills. You will be confident in communicating at all levels and will be passionate about knowledge sharing to enhance the overall quality of the team. 

You will be required to work on a one week rotating shift pattern + 5% shift allowance.

As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.

For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:

Closing Date: 16 August 2018

Interview Date: TBC

Birmingham City University seeks to be a single status employer and benefits include up to 32 days annual holiday, an index linked contributory pension scheme and an employee medical scheme.

Birmingham City University is an equal opportunities employer and welcomes applications from all sections of the community.


£28,508 to £30,986 per annum (plus a 5% shift allowance)