Microsoft Dynamics Specialist PermanentRemote (With Occasional travel into the office)Posted 28/03/24CVs by AsapStart Date April 24 - Jul 24 Meraki Talent is looking to recruit a Microsoft Dynamics Specialist for our client - a market leading and internationally operated law firm. The client invests heavily in new technology and embraces digital change as a source of competitive advantage. This role will be to use Microsoft Dynamics to provide reporting and insights for the Marketing Operations team and assist in the development of CRM (and associated applications). They are looking for someone with strong experience with Microsoft Dynamics with a specific focus on reporting / insights and system development. Responsibilities of the Microsoft Dynamics Specialist Reporting & Insights - Design and construct Microsoft Dynamics reporting using PowerBI and Fetch-based reporting services. CRM System Development & Maintenance Collaboration with the Senior CRM Technology Development Manager to upkeep and enhance the CRM system and integrations in accordance with the CRM strategy and roadmap Provide training and knowledge dissemination on reporting and insights to CRM team members and relevant stakeholders across the business Experience of the Microsoft Dynamics Specialist Extensive experience in Microsoft Dynamics In depth knowledge Microsoft Power Platform (specifically Power BI/Power Automate), Microsoft D365 Administration and customisation. Have a strong understanding of Microsoft Server technologies (including SQL Server and SSMS) and Be familiar with Remote Desktop functions (RDP) and basic web troubleshooting (e.g. Edge Developer Tools, TCP/IP port requirements). Ability work and build relationship across various departments, teams and levels. Rory wants: Microsoft Dynamics, CRM, Development, Reporting, Insights Please see our website page headed (eg) 'Privacy Notice' for an explanation about how we use information we collect about you'
Apr 25, 2024
Full time
Microsoft Dynamics Specialist PermanentRemote (With Occasional travel into the office)Posted 28/03/24CVs by AsapStart Date April 24 - Jul 24 Meraki Talent is looking to recruit a Microsoft Dynamics Specialist for our client - a market leading and internationally operated law firm. The client invests heavily in new technology and embraces digital change as a source of competitive advantage. This role will be to use Microsoft Dynamics to provide reporting and insights for the Marketing Operations team and assist in the development of CRM (and associated applications). They are looking for someone with strong experience with Microsoft Dynamics with a specific focus on reporting / insights and system development. Responsibilities of the Microsoft Dynamics Specialist Reporting & Insights - Design and construct Microsoft Dynamics reporting using PowerBI and Fetch-based reporting services. CRM System Development & Maintenance Collaboration with the Senior CRM Technology Development Manager to upkeep and enhance the CRM system and integrations in accordance with the CRM strategy and roadmap Provide training and knowledge dissemination on reporting and insights to CRM team members and relevant stakeholders across the business Experience of the Microsoft Dynamics Specialist Extensive experience in Microsoft Dynamics In depth knowledge Microsoft Power Platform (specifically Power BI/Power Automate), Microsoft D365 Administration and customisation. Have a strong understanding of Microsoft Server technologies (including SQL Server and SSMS) and Be familiar with Remote Desktop functions (RDP) and basic web troubleshooting (e.g. Edge Developer Tools, TCP/IP port requirements). Ability work and build relationship across various departments, teams and levels. Rory wants: Microsoft Dynamics, CRM, Development, Reporting, Insights Please see our website page headed (eg) 'Privacy Notice' for an explanation about how we use information we collect about you'
Your new company This exciting opportunity is within an Investment Management client based in Central London. My client are looking to expand their IT team, and are hiring an IT Helpdesk Analyst. Your new role We are looking for an IT Helpdesk Officer to join our team on a full-time, permanent basis. You will work in our office and provide first and second line support for our users, as well as ensure the smooth operation of the Help Desk. What you'll need to succeed As an IT Helpdesk Analyst, you will be responsible for: Serving as the main point of contact for users who need assistance with IT issues. Managing user requests through the clients' Helpdesk system and keeping them updated on the status of their queries. Troubleshooting desktop environments that run on the Microsoft Windows operating system. Providing front-line support for all system users and maintaining their desktop equipment. Assigning queries to the appropriate resource and generating management reports on queries. Training users on how to use the technology provided and supporting them with business applications. Documenting and following the current tasks and procedures related to IT Support in accordance with internal and external SLA's. Experience Desired 2-3 years of experience in Financial Services, preferably within Investment management. Experience in providing user/technical support and feedback to users and management according to SLA's. Solid understanding of networking in a switched environment and Windows 10 and 11 components, including M365. Skills in managing and administering Microsoft Defender Security. Active participation in handling Helpdesk requests in an SLA's driven environment. Experience in data backup and related processes and techniques. Working knowledge of remote access solutions (Microsoft's Remote Help). Ability to work as part of a distributed support team. Good communication skills with IT hardware and software suppliers. What's on offer? Competitive salary between £35,000 - £40,000 (depending on experience). Performance-based bonus. Additional information on the package once in process (including benefits and full job description). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 25, 2024
Full time
Your new company This exciting opportunity is within an Investment Management client based in Central London. My client are looking to expand their IT team, and are hiring an IT Helpdesk Analyst. Your new role We are looking for an IT Helpdesk Officer to join our team on a full-time, permanent basis. You will work in our office and provide first and second line support for our users, as well as ensure the smooth operation of the Help Desk. What you'll need to succeed As an IT Helpdesk Analyst, you will be responsible for: Serving as the main point of contact for users who need assistance with IT issues. Managing user requests through the clients' Helpdesk system and keeping them updated on the status of their queries. Troubleshooting desktop environments that run on the Microsoft Windows operating system. Providing front-line support for all system users and maintaining their desktop equipment. Assigning queries to the appropriate resource and generating management reports on queries. Training users on how to use the technology provided and supporting them with business applications. Documenting and following the current tasks and procedures related to IT Support in accordance with internal and external SLA's. Experience Desired 2-3 years of experience in Financial Services, preferably within Investment management. Experience in providing user/technical support and feedback to users and management according to SLA's. Solid understanding of networking in a switched environment and Windows 10 and 11 components, including M365. Skills in managing and administering Microsoft Defender Security. Active participation in handling Helpdesk requests in an SLA's driven environment. Experience in data backup and related processes and techniques. Working knowledge of remote access solutions (Microsoft's Remote Help). Ability to work as part of a distributed support team. Good communication skills with IT hardware and software suppliers. What's on offer? Competitive salary between £35,000 - £40,000 (depending on experience). Performance-based bonus. Additional information on the package once in process (including benefits and full job description). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Our client are seeking a motivated and experienced 2nd Line IT Support Engineer to join their expanding team based in Wool, Dorset. The 2nd Line IT Engineer will take ownership and manage tickets through resolution. You'll be troubleshooting, maintaining, and supporting a wide range of systems. This will be a customer-focused role so good communication skills is essential. This is a 2nd line role so good 2nd Line Support experience is also essential. Skills / Experience - please note that it is not essential to have all of these skills so please dont be put off if you don't have experience in everything. If you have a number of the below, please apply! Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix (XenApp/XenDesktop) Sharepoint 2010/2013 This is a site-based role - Monday-Friday in the offices. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Apr 25, 2024
Full time
Our client are seeking a motivated and experienced 2nd Line IT Support Engineer to join their expanding team based in Wool, Dorset. The 2nd Line IT Engineer will take ownership and manage tickets through resolution. You'll be troubleshooting, maintaining, and supporting a wide range of systems. This will be a customer-focused role so good communication skills is essential. This is a 2nd line role so good 2nd Line Support experience is also essential. Skills / Experience - please note that it is not essential to have all of these skills so please dont be put off if you don't have experience in everything. If you have a number of the below, please apply! Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix (XenApp/XenDesktop) Sharepoint 2010/2013 This is a site-based role - Monday-Friday in the offices. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
We are looking for a Network Infrastructure Manager to oversee the daily operations and delivery of all switching, wireless, firewall infrastructure, and WAN connectivity across the Harris Federation. WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. MAIN AREAS OF RESPONSIBILITY Your role will include: Managing a mixed environment of Cisco and Aruba infrastructure Improving infrastructure services by working closely with the project delivery team to deliver a £26m IT refresh across our academies Building and maintaining strong relationships with departments and academies to ensure that the long-term strategic planning and delivery of core infrastructure services align with business requirements A full list of duties and responsibilities can be found in the Job Pack. WHAT WE ARE LOOKING FOR We would like to hear from you if you have: A relevant Cisco or Aruba qualification A minimum of three years' experience in a similar role A proven track record in working to strict timescales and of working with staff at all levels Experience of working in an on-site IT based Customer Service position Extensive experience of deploying and maintaining Cisco Catalyst and Aruba CX switching and wireless Experience of working with Aruba Central and centralised management of network infrastructure Experience of hybrid environments (Microsoft Office 365/Azure) Experience of managing Microsoft desktop and server products (Windows 10,11/ Windows Server 2022) Experience of Microsoft DHCP and NPS Detailed knowledge of different cyber technologies across infrastructure protection, application security and information protection For a full person specification, please download the Job Pack. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Electric car salary sacrifice scheme (up to 40% discount) Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
Apr 24, 2024
Full time
We are looking for a Network Infrastructure Manager to oversee the daily operations and delivery of all switching, wireless, firewall infrastructure, and WAN connectivity across the Harris Federation. WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. MAIN AREAS OF RESPONSIBILITY Your role will include: Managing a mixed environment of Cisco and Aruba infrastructure Improving infrastructure services by working closely with the project delivery team to deliver a £26m IT refresh across our academies Building and maintaining strong relationships with departments and academies to ensure that the long-term strategic planning and delivery of core infrastructure services align with business requirements A full list of duties and responsibilities can be found in the Job Pack. WHAT WE ARE LOOKING FOR We would like to hear from you if you have: A relevant Cisco or Aruba qualification A minimum of three years' experience in a similar role A proven track record in working to strict timescales and of working with staff at all levels Experience of working in an on-site IT based Customer Service position Extensive experience of deploying and maintaining Cisco Catalyst and Aruba CX switching and wireless Experience of working with Aruba Central and centralised management of network infrastructure Experience of hybrid environments (Microsoft Office 365/Azure) Experience of managing Microsoft desktop and server products (Windows 10,11/ Windows Server 2022) Experience of Microsoft DHCP and NPS Detailed knowledge of different cyber technologies across infrastructure protection, application security and information protection For a full person specification, please download the Job Pack. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Electric car salary sacrifice scheme (up to 40% discount) Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
Jonathan Lee Recruitment Ltd
South Harrow, Middlesex
Jonathan Lee Recruitment is helping an established Manufacturing organisation in the Harrow area recruit a full-time IT Support Specialist to help with a range of computer hardware, software and infrastructure skills. This is an onsite role working out of their Harrow site Monday - Friday. They are looking for an established 2nd line level support specialist to help with troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams to the internal business users. The role will be multi discipline looking after Network management including but not restricted to Security, Compliance, New User Set-Up, Access, Privilege and configuration management. As well as a proven second line level IT technical experience the organisation are looking for an effective verbal and written communicator to effectively build relationships in the business and act as an IT ambassador. To apply for this IT Support Specialist role, your soft skills, expertise and experience should include: Extensive experience of the Microsoft Windows Desktop essential A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint, Azure, Teams & OneDrive highly desirable Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack Experience of network, printer, AV, UPS and Security hardware Experience of working within a Cybersecurity framework Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions A good understanding of ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary of £40,000 p/a and the chance to join a passionate and welcoming team. If this full-time IT Support Specialist job in Harrow motivates and inspires you, please contact Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Apr 24, 2024
Full time
Jonathan Lee Recruitment is helping an established Manufacturing organisation in the Harrow area recruit a full-time IT Support Specialist to help with a range of computer hardware, software and infrastructure skills. This is an onsite role working out of their Harrow site Monday - Friday. They are looking for an established 2nd line level support specialist to help with troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams to the internal business users. The role will be multi discipline looking after Network management including but not restricted to Security, Compliance, New User Set-Up, Access, Privilege and configuration management. As well as a proven second line level IT technical experience the organisation are looking for an effective verbal and written communicator to effectively build relationships in the business and act as an IT ambassador. To apply for this IT Support Specialist role, your soft skills, expertise and experience should include: Extensive experience of the Microsoft Windows Desktop essential A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint, Azure, Teams & OneDrive highly desirable Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack Experience of network, printer, AV, UPS and Security hardware Experience of working within a Cybersecurity framework Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions A good understanding of ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary of £40,000 p/a and the chance to join a passionate and welcoming team. If this full-time IT Support Specialist job in Harrow motivates and inspires you, please contact Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Aspire Recruitment is working in partnership with this local IT specialist company based in Bexley. They are looking to recruit an experienced technical support engineer Hybrid working. The Role: Reporting to the Service Delivery Manager Ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Single point of contact with the customer Maintaining ownership of the original fault Providing timely updates, ensuring the fault is assigned the correct level of priority and attention. Demonstrating the ability to troubleshoot and resolve complex issues Complete initiative-taking works, including but not limited to Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works. Skills: Natural aptitude for troubleshooting and problem solving Excellent knowledge of Microsoft Windows Server Good knowledge of Hyper-V and VMware ESX Strong knowledge/experience of troubleshooting networking protocols and technologies Good Knowledge of backup and DR services (Backup Exec, Datto, Azure) Experience in managing Cisco switches and routers. Strong time management and self-motivation skills Due to high levels of applications, Aspire Recruitment will only be able to contact candidates who are short-listed for the role. You are welcome to apply for forthcoming roles placed by Aspire Recruitment.
Apr 24, 2024
Full time
Aspire Recruitment is working in partnership with this local IT specialist company based in Bexley. They are looking to recruit an experienced technical support engineer Hybrid working. The Role: Reporting to the Service Delivery Manager Ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Single point of contact with the customer Maintaining ownership of the original fault Providing timely updates, ensuring the fault is assigned the correct level of priority and attention. Demonstrating the ability to troubleshoot and resolve complex issues Complete initiative-taking works, including but not limited to Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works. Skills: Natural aptitude for troubleshooting and problem solving Excellent knowledge of Microsoft Windows Server Good knowledge of Hyper-V and VMware ESX Strong knowledge/experience of troubleshooting networking protocols and technologies Good Knowledge of backup and DR services (Backup Exec, Datto, Azure) Experience in managing Cisco switches and routers. Strong time management and self-motivation skills Due to high levels of applications, Aspire Recruitment will only be able to contact candidates who are short-listed for the role. You are welcome to apply for forthcoming roles placed by Aspire Recruitment.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Apr 24, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
London Borough of Harrow is looking for a Platform Specialist, specifically focusing on the User Collaboration Service to join the IT Team. The post holder will be responsible for configuring and managing the Office 365 environment and automating tasks using PowerShell. They will be resolving incidents, investigating and solving problems and liaising with other teams and third parties to ensure proper implementation of all user collaboration related solutions. The purpose of the role will be to support the creation and implementation of Harrow policies for the full Office 365 E5 product suite, and provide ongoing administrative end user support and management of Office 365 services including Email, OneDrive, Teams, SharePoint and PowerShell Scripting. The post holder also will be developing plans and implementing a move of desktops to Microsoft Endpoint Manager, and be the main escalation point for on-site support staff to resolve Office 365 issues and problems. The postholder will play a significant role in the Windows 11 roll out. This post is eligible for LGPS Pensions Scheme with a 24.87% Employer's contribution. Please note: This is 1 year fixed term contract For exceptional candidates, we will consider hiring on a permanent basis. The successful applicant will have: Degree level education In-depth understanding and subject matter expertise of Office 365, Windows Server Technologies, Exchange Online, Active Directory (AD) & Azure AD Production experience (circa 2000 plus users) in managing SCCM, InTune, EndPoint Manager and other end user device management technologies. Basic SharePoint development skills and experience in promoting Microsoft user collaboration tools within an organisation. Basic understanding of Firewall and layer 3 networking. Good interpersonal skills and the ability to inspire confidence in client teams and provide an efficient and client centred service. Good communication skills (verbal and written), and be able to communicate effectively with managers and employees across the Council, and with professional ICT practitioners and external agencies and suppliers.
Apr 24, 2024
London Borough of Harrow is looking for a Platform Specialist, specifically focusing on the User Collaboration Service to join the IT Team. The post holder will be responsible for configuring and managing the Office 365 environment and automating tasks using PowerShell. They will be resolving incidents, investigating and solving problems and liaising with other teams and third parties to ensure proper implementation of all user collaboration related solutions. The purpose of the role will be to support the creation and implementation of Harrow policies for the full Office 365 E5 product suite, and provide ongoing administrative end user support and management of Office 365 services including Email, OneDrive, Teams, SharePoint and PowerShell Scripting. The post holder also will be developing plans and implementing a move of desktops to Microsoft Endpoint Manager, and be the main escalation point for on-site support staff to resolve Office 365 issues and problems. The postholder will play a significant role in the Windows 11 roll out. This post is eligible for LGPS Pensions Scheme with a 24.87% Employer's contribution. Please note: This is 1 year fixed term contract For exceptional candidates, we will consider hiring on a permanent basis. The successful applicant will have: Degree level education In-depth understanding and subject matter expertise of Office 365, Windows Server Technologies, Exchange Online, Active Directory (AD) & Azure AD Production experience (circa 2000 plus users) in managing SCCM, InTune, EndPoint Manager and other end user device management technologies. Basic SharePoint development skills and experience in promoting Microsoft user collaboration tools within an organisation. Basic understanding of Firewall and layer 3 networking. Good interpersonal skills and the ability to inspire confidence in client teams and provide an efficient and client centred service. Good communication skills (verbal and written), and be able to communicate effectively with managers and employees across the Council, and with professional ICT practitioners and external agencies and suppliers.
Jonathan Lee Recruitment is helping an established Manufacturing organisation in the Harrow area recruit a full-time IT Support Specialist to help with a range of computer hardware, software and infrastructure skills. This is an onsite role working out of their Harrow site Monday - Friday. They are looking for an established 2nd line level support specialist to help with troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams to the internal business users. The role will be multi discipline looking after Network management including but not restricted to Security, Compliance, New User Set-Up, Access, Privilege and configuration management. As well as a proven second line level IT technical experience the organisation are looking for an effective verbal and written communicator to effectively build relationships in the business and act as an IT ambassador. To apply for this IT Support Specialist role, your soft skills, expertise and experience should include: Extensive experience of the Microsoft Windows Desktop essential A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint, Azure, Teams & OneDrive highly desirable Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack Experience of network, printer, AV, UPS and Security hardware Experience of working within a Cybersecurity framework Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions A good understanding of ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary of £40,000 p/a and the chance to join a passionate and welcoming team. If this full-time IT Support Specialist job in Harrow motivates and inspires you, please contact Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Apr 23, 2024
Full time
Jonathan Lee Recruitment is helping an established Manufacturing organisation in the Harrow area recruit a full-time IT Support Specialist to help with a range of computer hardware, software and infrastructure skills. This is an onsite role working out of their Harrow site Monday - Friday. They are looking for an established 2nd line level support specialist to help with troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams to the internal business users. The role will be multi discipline looking after Network management including but not restricted to Security, Compliance, New User Set-Up, Access, Privilege and configuration management. As well as a proven second line level IT technical experience the organisation are looking for an effective verbal and written communicator to effectively build relationships in the business and act as an IT ambassador. To apply for this IT Support Specialist role, your soft skills, expertise and experience should include: Extensive experience of the Microsoft Windows Desktop essential A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint, Azure, Teams & OneDrive highly desirable Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack Experience of network, printer, AV, UPS and Security hardware Experience of working within a Cybersecurity framework Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions A good understanding of ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary of £40,000 p/a and the chance to join a passionate and welcoming team. If this full-time IT Support Specialist job in Harrow motivates and inspires you, please contact Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Prestigious opportunity with a UK Market leader for an Infrastructure Engineer - O365 & Cloud! Supporting around 2500 users across over 350 locations, we are seeking an ambitious individual to join our success story. We are a continually expanding technology team providing support within Operations, Applications, Service Desk and Infrastructure. This includes but is not limited to print, network, communications, Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party tools. Proactive monitoring and fault-finding of cloud infrastructure, ensuring the availability, integrity, performance, resilience (inc. backups). Disaster recovery planning, implementation, and remediation for all systems. Assist with the implementation, enforcement, and review of security policies with security personnel. Provide cover for all other key elements of IT Infrastructure within the business Timely escalation of issues to IT Service Desk Manager. Contribute to the planning and implementation of multiple projects. Training of Service Desk and Infrastructure team in any service-related provision. Provide systems training, 1 to 1 or group training, on any aspect of systems or procedures. If you possess a combination of some of the following skills then LETS TALK! System analysis, capacity planning, testing, and troubleshooting knowledge. Experience in AD, DNS, DHCP, DFS, GPO. Tenant migrations. Experience of cloud platforms (Azure, AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career development in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 23, 2024
Full time
Prestigious opportunity with a UK Market leader for an Infrastructure Engineer - O365 & Cloud! Supporting around 2500 users across over 350 locations, we are seeking an ambitious individual to join our success story. We are a continually expanding technology team providing support within Operations, Applications, Service Desk and Infrastructure. This includes but is not limited to print, network, communications, Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party tools. Proactive monitoring and fault-finding of cloud infrastructure, ensuring the availability, integrity, performance, resilience (inc. backups). Disaster recovery planning, implementation, and remediation for all systems. Assist with the implementation, enforcement, and review of security policies with security personnel. Provide cover for all other key elements of IT Infrastructure within the business Timely escalation of issues to IT Service Desk Manager. Contribute to the planning and implementation of multiple projects. Training of Service Desk and Infrastructure team in any service-related provision. Provide systems training, 1 to 1 or group training, on any aspect of systems or procedures. If you possess a combination of some of the following skills then LETS TALK! System analysis, capacity planning, testing, and troubleshooting knowledge. Experience in AD, DNS, DHCP, DFS, GPO. Tenant migrations. Experience of cloud platforms (Azure, AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career development in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Apr 23, 2024
Full time
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Responsible for the technical support (2nd / 3rd line) of the IT Infrastructure; resolving issues and requests, raising and resolving problems and implementing small change. Client Details Our client is an established provider of insurance in the UK. Description The perfect candidate will be responsible for the technical support (2nd / 3rd line) of the IT Infrastructure; resolving issues and requests, raising and resolving problems and implementing small change. Role Requirements: Acknowledging, prioritizing, and resolving incidents within agreed SLA. Managing problems. Assisting ServiceDesk engineers in resolving intricate issues. Supporting other IT personnel. Administering and supporting the IT Infrastructure. Providing IS support for Infrastructure and Application projects. Implementing minor changes following the change management process. Profile Person Specification: Technical Skills - Essential: Profound working knowledge of a diverse array of Infrastructure Technologies. Proficiency in Server Virtualisation, preferably VMware. Familiarity with Hyper Converged Infrastructure, preferably Nutanix. Experience with Azure Services, particularly in provisioning 365 services (Entra ID, device management, and SAML authentication). Strong understanding of current Windows Server and Desktop operating systems and Group Policy. Ability to build and support Windows 10 / 11. Technical Skills - Desirable: Familiarity with MS SQL Products. Experience with Citrix technologies, specifically Citrix DaaS and Citrix Cloud. Knowledge of Ivanti Environment Manager. Administration experience with Configuration Manager. Personal Attributes: Strong communication skills, adept at simplifying complex concepts. Quick to grasp new ideas and vendor systems, with a knack for user-friendly presentations. Self-driven with strong analytical and problem-solving abilities. Effective task prioritization and execution, even under pressure. Comfortable meeting tight deadlines. Customer-focused with a collaborative mindset. Innovative use of technology demonstrated in team environments. Educational Background or Qualifications (if relevant): Technical certification in at least 2 of these areas: VMware, Cisco, Microsoft. ITIL Foundation or equivalent experience, particularly in Service Operation and Service Transition Job Offer This organisation is seeking a 3rd Line Infrastructure Specialist to join their organisation. They are offering: Hybrid Working - 2 days on site Salary - Up to £70,000 Location - Central London Key Tech: Azure, VMware, Citrix, SQL, HCI Screening is taking place the week beginning the 15th April with interviews taking placr the following week.
Apr 23, 2024
Full time
Responsible for the technical support (2nd / 3rd line) of the IT Infrastructure; resolving issues and requests, raising and resolving problems and implementing small change. Client Details Our client is an established provider of insurance in the UK. Description The perfect candidate will be responsible for the technical support (2nd / 3rd line) of the IT Infrastructure; resolving issues and requests, raising and resolving problems and implementing small change. Role Requirements: Acknowledging, prioritizing, and resolving incidents within agreed SLA. Managing problems. Assisting ServiceDesk engineers in resolving intricate issues. Supporting other IT personnel. Administering and supporting the IT Infrastructure. Providing IS support for Infrastructure and Application projects. Implementing minor changes following the change management process. Profile Person Specification: Technical Skills - Essential: Profound working knowledge of a diverse array of Infrastructure Technologies. Proficiency in Server Virtualisation, preferably VMware. Familiarity with Hyper Converged Infrastructure, preferably Nutanix. Experience with Azure Services, particularly in provisioning 365 services (Entra ID, device management, and SAML authentication). Strong understanding of current Windows Server and Desktop operating systems and Group Policy. Ability to build and support Windows 10 / 11. Technical Skills - Desirable: Familiarity with MS SQL Products. Experience with Citrix technologies, specifically Citrix DaaS and Citrix Cloud. Knowledge of Ivanti Environment Manager. Administration experience with Configuration Manager. Personal Attributes: Strong communication skills, adept at simplifying complex concepts. Quick to grasp new ideas and vendor systems, with a knack for user-friendly presentations. Self-driven with strong analytical and problem-solving abilities. Effective task prioritization and execution, even under pressure. Comfortable meeting tight deadlines. Customer-focused with a collaborative mindset. Innovative use of technology demonstrated in team environments. Educational Background or Qualifications (if relevant): Technical certification in at least 2 of these areas: VMware, Cisco, Microsoft. ITIL Foundation or equivalent experience, particularly in Service Operation and Service Transition Job Offer This organisation is seeking a 3rd Line Infrastructure Specialist to join their organisation. They are offering: Hybrid Working - 2 days on site Salary - Up to £70,000 Location - Central London Key Tech: Azure, VMware, Citrix, SQL, HCI Screening is taking place the week beginning the 15th April with interviews taking placr the following week.
WE'RE RECRUITING! As one of the UK's fastest growing MSPs, we're on the lookout for a 3rd Line Service Desk Engineer Location: Remote working with office travel when required (Can travel / be based at any Nasstar Office - Telford / Wakeield / Poole) Salary: Competitive base + benefits Job Type: Permanent Hours: Monday - Friday (Standard Hours) About Nasstar At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape. With an impressive portfolio of customers, supporting the modern business is what we do, and we're pretty good at it if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn't be possible without the right team on board. We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them? Modernise to maximise More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with! About the Role An opportunity to join a growing support team and resolve issues for customers from all over the world, by delivering exceptional customer service for Nasstar's Managed Service customers. The aim of individuals in this role is to fix the more complex issues being raised to the Service Desk and to disseminate that knowledge to your peers. You will also work closely with other resolve groups, to facilitate the successful resolution of customer issues. You will be required to progress all support incidents in line with the customers SLA ensuring that any updates are entered into the tickets including investigative steps and clear updates that can be relayed to the customer in a clear and concise manner. To achieve this target, you will need to be agile in managing your tickets constantly re-evaluating priorities. Responsibilities: Be the technical escalation point for Level 1 and Level 2 engineers within the Service Desk To provide assistance with complex issues. To ensure updates are provided to team members that can be disseminated to customers To carry out root cause analysis on problems identified Actively managing and maintaining a list of assigned tickets. By ensuring they are regularly updated in-line with SLAs Ensuring any investigative work is documented within Keeping the customer/Level 1 team informed and updated with the progression of their issue. To maintain good work relationships with vendors Ensure any escalations to vendors are monitored and updated on a regular basis Ensuring vendors are provided with access and knowledge required to service our customers Ensure clear and concise information is provided with vendors to ensure a speedy resolution. Ensure customer environments and managed and maintained to a high standard Managed and maintain group policies for customers Review and resolve proactive alerts Perform a variety of maintenance tasks as required, such as diagnosis of problems, patching and capacity management. What we are looking for: Education & Qualifications: Microsoft Associate Certifications Citrix CCP-V or AppDS CompTIA Linux+ Network certification such as (CCNA, JNCIA or NSE 4) Experience: Working under pressure, especially when a critical issue has occurred. Managing your own workload. Working for a Managed Service Provider (MSP) Previous IT experience Experience with the use of an ITSM toolset (ideally ServiceNow) Experience working within 3rd Line Service Desk team. Skills / Aptitude: IP network design including routing, switching, VLANS, Firewalls, VPNs, DNS, DHCP, FTTP, Wireless WAN. Good knowledge in one of the popular Firewall brands - Fortinet, Sonicwall, Cisco, Draytek etc and a working use of Cisco IOS and networking equipment. Exposure to HP platforms and server hardware with working knowledge of RAID arrays and SANs. Microsoft 365 configuration, Azure AD Sync, Microsoft Cloud Services Experience with Windows Server 2016/19/22, Exchange 2019, Remote Desktop Services, Hyper-V, Active Directory. At least five years of Microsoft server level IT experience. Demonstrable troubleshooting skills that range from overall network diagnostics to Azure Active Directory synchronisation, mail flow issues etc. Linux server management and maintenance. A working knowledge of PowerShell. Specific knowledge of Datto, Veeam or Carbonite Backup solutions. Equal Opportunities: Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success. By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide. Diversity is not just a statement; it's our way of life at Nasstar. A note for agencies: Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
Apr 23, 2024
Full time
WE'RE RECRUITING! As one of the UK's fastest growing MSPs, we're on the lookout for a 3rd Line Service Desk Engineer Location: Remote working with office travel when required (Can travel / be based at any Nasstar Office - Telford / Wakeield / Poole) Salary: Competitive base + benefits Job Type: Permanent Hours: Monday - Friday (Standard Hours) About Nasstar At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape. With an impressive portfolio of customers, supporting the modern business is what we do, and we're pretty good at it if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn't be possible without the right team on board. We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them? Modernise to maximise More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with! About the Role An opportunity to join a growing support team and resolve issues for customers from all over the world, by delivering exceptional customer service for Nasstar's Managed Service customers. The aim of individuals in this role is to fix the more complex issues being raised to the Service Desk and to disseminate that knowledge to your peers. You will also work closely with other resolve groups, to facilitate the successful resolution of customer issues. You will be required to progress all support incidents in line with the customers SLA ensuring that any updates are entered into the tickets including investigative steps and clear updates that can be relayed to the customer in a clear and concise manner. To achieve this target, you will need to be agile in managing your tickets constantly re-evaluating priorities. Responsibilities: Be the technical escalation point for Level 1 and Level 2 engineers within the Service Desk To provide assistance with complex issues. To ensure updates are provided to team members that can be disseminated to customers To carry out root cause analysis on problems identified Actively managing and maintaining a list of assigned tickets. By ensuring they are regularly updated in-line with SLAs Ensuring any investigative work is documented within Keeping the customer/Level 1 team informed and updated with the progression of their issue. To maintain good work relationships with vendors Ensure any escalations to vendors are monitored and updated on a regular basis Ensuring vendors are provided with access and knowledge required to service our customers Ensure clear and concise information is provided with vendors to ensure a speedy resolution. Ensure customer environments and managed and maintained to a high standard Managed and maintain group policies for customers Review and resolve proactive alerts Perform a variety of maintenance tasks as required, such as diagnosis of problems, patching and capacity management. What we are looking for: Education & Qualifications: Microsoft Associate Certifications Citrix CCP-V or AppDS CompTIA Linux+ Network certification such as (CCNA, JNCIA or NSE 4) Experience: Working under pressure, especially when a critical issue has occurred. Managing your own workload. Working for a Managed Service Provider (MSP) Previous IT experience Experience with the use of an ITSM toolset (ideally ServiceNow) Experience working within 3rd Line Service Desk team. Skills / Aptitude: IP network design including routing, switching, VLANS, Firewalls, VPNs, DNS, DHCP, FTTP, Wireless WAN. Good knowledge in one of the popular Firewall brands - Fortinet, Sonicwall, Cisco, Draytek etc and a working use of Cisco IOS and networking equipment. Exposure to HP platforms and server hardware with working knowledge of RAID arrays and SANs. Microsoft 365 configuration, Azure AD Sync, Microsoft Cloud Services Experience with Windows Server 2016/19/22, Exchange 2019, Remote Desktop Services, Hyper-V, Active Directory. At least five years of Microsoft server level IT experience. Demonstrable troubleshooting skills that range from overall network diagnostics to Azure Active Directory synchronisation, mail flow issues etc. Linux server management and maintenance. A working knowledge of PowerShell. Specific knowledge of Datto, Veeam or Carbonite Backup solutions. Equal Opportunities: Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success. By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide. Diversity is not just a statement; it's our way of life at Nasstar. A note for agencies: Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
IT Support & Systems Engineer - Chelmsford - Circa £50k Robert Half have partnered with a fast-growing Construction Group based in Chelmsford. Due to continued growth and expansion of the businesses operations they're now looking for a broadly skilled IT Support & Systems Engineer. Reporting directly to the Head of IT and working in a small technical team you'd be involved all levels of support from 1st to 3rd Line, along with project support and migrations. Key Responsibilities Provide 1 st , 2 nd and 3 rd line technical support for hardware and software issues. Be a point of escalation for support desk Root cause analysis specialist. Manage the timely resolution of open calls and call actions across all companies. Take ownership of assigned incidents and manage them through to resolution. Ensure that any technical or operational issues on a service ticket are escalated efficiently, liaising with, and managing vendors accordingly. Proactively research ideas and concepts to source suitable technical solutions or resolve problems. Technical and proactive involvement in various projects, from SharePoint adoption to Co-Pilot integration. 'Hands-on' approach to problem-solving; solving problems within strict SLA timeframes. Deliver exceptional customer service and demonstrate ability and desire to go 'above and beyond' for our colleagues. Technical Skills (Don't worry if you don't have all the below!) Strong Microsoft Windows Server (2016, 2019 and 2022) Active Directory, DNS, DHCP Administration. O365 administration and its complimentary addons (Outlook, OneDrive, Teams, Flow, Planner, Delve, etc). SharePoint migrations and adoption. Printix, Mimecast, construction specific software advantageous. SQL Server Administration and troubleshooting. Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations. Advanced virtualisation troubleshooting (HyperV). Advanced Azure and Azure Virtual Desktop, ASR, AVD Imaging and Production. Advanced firewall troubleshooting Advanced Intune / MDM, Autopilot. Antivirus (Microsoft Defender). Advanced Networking skills (managed switching, VLAN's) Meraki and SonicWALL. Microsoft certifications along with ITIL foundation accredited. Location - Chelmsford Budget - £45-53k + Discretionary Bonus & Benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Apr 23, 2024
Full time
IT Support & Systems Engineer - Chelmsford - Circa £50k Robert Half have partnered with a fast-growing Construction Group based in Chelmsford. Due to continued growth and expansion of the businesses operations they're now looking for a broadly skilled IT Support & Systems Engineer. Reporting directly to the Head of IT and working in a small technical team you'd be involved all levels of support from 1st to 3rd Line, along with project support and migrations. Key Responsibilities Provide 1 st , 2 nd and 3 rd line technical support for hardware and software issues. Be a point of escalation for support desk Root cause analysis specialist. Manage the timely resolution of open calls and call actions across all companies. Take ownership of assigned incidents and manage them through to resolution. Ensure that any technical or operational issues on a service ticket are escalated efficiently, liaising with, and managing vendors accordingly. Proactively research ideas and concepts to source suitable technical solutions or resolve problems. Technical and proactive involvement in various projects, from SharePoint adoption to Co-Pilot integration. 'Hands-on' approach to problem-solving; solving problems within strict SLA timeframes. Deliver exceptional customer service and demonstrate ability and desire to go 'above and beyond' for our colleagues. Technical Skills (Don't worry if you don't have all the below!) Strong Microsoft Windows Server (2016, 2019 and 2022) Active Directory, DNS, DHCP Administration. O365 administration and its complimentary addons (Outlook, OneDrive, Teams, Flow, Planner, Delve, etc). SharePoint migrations and adoption. Printix, Mimecast, construction specific software advantageous. SQL Server Administration and troubleshooting. Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations. Advanced virtualisation troubleshooting (HyperV). Advanced Azure and Azure Virtual Desktop, ASR, AVD Imaging and Production. Advanced firewall troubleshooting Advanced Intune / MDM, Autopilot. Antivirus (Microsoft Defender). Advanced Networking skills (managed switching, VLAN's) Meraki and SonicWALL. Microsoft certifications along with ITIL foundation accredited. Location - Chelmsford Budget - £45-53k + Discretionary Bonus & Benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Apr 23, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Our client is seeking a 1st/2nd Line Support Engineer to join their Business Systems Support team. The role involves coordinating and providing support across various businesses, ensuring the smooth operation of company systems. Annual salary of £26,000.00-£30,000.00 Access to company pension scheme On-site parking and profit-sharing benefits Role: Our client needs a 1st/2nd Line Support Engineer to deliver excellent IT support. Prioritising and handling support requests via calls and emails to meet service levels. Keeping records of all issues and queries using IT Service Management Software. Escalating complex issues to third-party vendors and keeping stakeholders updated. Becoming an expert on core business systems and supporting desktop solutions, including active directory and Microsoft Office products. Collaborating with the Operational Support team for onsite systems and support activities. Participating in User Acceptance Testing for system enhancements and updates. Installing and configuring system applications, occasionally working with third-party vendors. Supporting team members in testing and diagnosing technical problems. Upholding 'best practice' procedures and contributing to continuous improvement initiatives. The Candidate: The ideal Systems Support Coordinator will have a blend of technical expertise and customer service skills. A minimum of 2 years' experience in a commercial environment, with a preference for those knowledgeable in retail support. Proficiency with the Microsoft product stack, including Exchange, AD, O365, and Intune. Strong analytical and problem-solving abilities, with a knack for troubleshooting. Exceptional customer care skills, with effective communication to resolve issues and ensure customer satisfaction. Solid understanding of Microsoft PC and Network operating environments and associated applications. This 1st/2nd Line Support position is an excellent opportunity for an IT professional with a passion for problem-solving and customer service. If you're ready to take on this challenging and rewarding role, we invite you to submit your CV.If you have experience as an IT Support Technician, Helpdesk Analyst, IT Service Desk Analyst, Technical Support Specialist, or Customer Support Engineer, this Systems Support Coordinator role could be the next step in your career.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Apr 22, 2024
Full time
Our client is seeking a 1st/2nd Line Support Engineer to join their Business Systems Support team. The role involves coordinating and providing support across various businesses, ensuring the smooth operation of company systems. Annual salary of £26,000.00-£30,000.00 Access to company pension scheme On-site parking and profit-sharing benefits Role: Our client needs a 1st/2nd Line Support Engineer to deliver excellent IT support. Prioritising and handling support requests via calls and emails to meet service levels. Keeping records of all issues and queries using IT Service Management Software. Escalating complex issues to third-party vendors and keeping stakeholders updated. Becoming an expert on core business systems and supporting desktop solutions, including active directory and Microsoft Office products. Collaborating with the Operational Support team for onsite systems and support activities. Participating in User Acceptance Testing for system enhancements and updates. Installing and configuring system applications, occasionally working with third-party vendors. Supporting team members in testing and diagnosing technical problems. Upholding 'best practice' procedures and contributing to continuous improvement initiatives. The Candidate: The ideal Systems Support Coordinator will have a blend of technical expertise and customer service skills. A minimum of 2 years' experience in a commercial environment, with a preference for those knowledgeable in retail support. Proficiency with the Microsoft product stack, including Exchange, AD, O365, and Intune. Strong analytical and problem-solving abilities, with a knack for troubleshooting. Exceptional customer care skills, with effective communication to resolve issues and ensure customer satisfaction. Solid understanding of Microsoft PC and Network operating environments and associated applications. This 1st/2nd Line Support position is an excellent opportunity for an IT professional with a passion for problem-solving and customer service. If you're ready to take on this challenging and rewarding role, we invite you to submit your CV.If you have experience as an IT Support Technician, Helpdesk Analyst, IT Service Desk Analyst, Technical Support Specialist, or Customer Support Engineer, this Systems Support Coordinator role could be the next step in your career.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Your new company We are a leading specialist currency and asset manager with circa $99 billion (as at 31 December 2023) in Assets Under Management Equivalent. Our company's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. We have multiple offices globally, including London and Berkshire within the UK, Europe and the United States of America. The relevant team is based in the London office, which is where you will be based. Your new role An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging Helpdesk tickets and providing 1st and 2nd line support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Your responsibilities will include: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rd Party Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology What you'll need to succeed Essential Financial Markets: 2yrs minimum Working in small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure What you'll get in return Competitive salary between £40,000 - £45,000 Bonus scheme twice a year Private Medical care More benefits are included. Please enquire to know more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 22, 2024
Full time
Your new company We are a leading specialist currency and asset manager with circa $99 billion (as at 31 December 2023) in Assets Under Management Equivalent. Our company's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. We have multiple offices globally, including London and Berkshire within the UK, Europe and the United States of America. The relevant team is based in the London office, which is where you will be based. Your new role An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging Helpdesk tickets and providing 1st and 2nd line support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Your responsibilities will include: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rd Party Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology What you'll need to succeed Essential Financial Markets: 2yrs minimum Working in small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure What you'll get in return Competitive salary between £40,000 - £45,000 Bonus scheme twice a year Private Medical care More benefits are included. Please enquire to know more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Tiger Resourcing Solutions Limited
Maidstone, Kent
This critical role provides an interface between the Security Operations and Technical Teams championing Patch Management and Vulnerability remediation in order to help us make sure we are meeting our strict security policies. You will be responsible for day to day oversight of business as usual processes, as well as analysing the output of penetration tests and vulnerability scans, and helping provide specialist knowledge of vulnerabilities and how they apply in their environment.As our Vulnerability Analyst you will:- Ensure that Vulnerability and Patch Management are implemented in line with policy, and in the most effective and efficient manner.- Work with key stakeholders within IT and across the wider business, as well as partner organisations, to ensure visibility of the threat landscape and provide reassurance of risk mitigation measures being taken.- Monitor for evolving threats and provide input and advice on their potential impact to the client and any appropriate remedial action.- Create, prioritise, tracking remediation tasks and provide regular reports.Who you'll beThis role is for you if you have a blend of up to date technical knowledge and an organised approach to analysis and task management, and experience of vulnerability and patch management. Ideally you will have worked in financially regulated organisation and an ITIL environment, or have relevant transferable skills, and are keen to make a difference to society. We are looking for:- Excellent awareness and experience of cyber security, vulnerability and patch management. - Experience of working with Microsoft technologies including Azure, M365, Windows Server & Desktop Operating Systems.
Apr 22, 2024
Full time
This critical role provides an interface between the Security Operations and Technical Teams championing Patch Management and Vulnerability remediation in order to help us make sure we are meeting our strict security policies. You will be responsible for day to day oversight of business as usual processes, as well as analysing the output of penetration tests and vulnerability scans, and helping provide specialist knowledge of vulnerabilities and how they apply in their environment.As our Vulnerability Analyst you will:- Ensure that Vulnerability and Patch Management are implemented in line with policy, and in the most effective and efficient manner.- Work with key stakeholders within IT and across the wider business, as well as partner organisations, to ensure visibility of the threat landscape and provide reassurance of risk mitigation measures being taken.- Monitor for evolving threats and provide input and advice on their potential impact to the client and any appropriate remedial action.- Create, prioritise, tracking remediation tasks and provide regular reports.Who you'll beThis role is for you if you have a blend of up to date technical knowledge and an organised approach to analysis and task management, and experience of vulnerability and patch management. Ideally you will have worked in financially regulated organisation and an ITIL environment, or have relevant transferable skills, and are keen to make a difference to society. We are looking for:- Excellent awareness and experience of cyber security, vulnerability and patch management. - Experience of working with Microsoft technologies including Azure, M365, Windows Server & Desktop Operating Systems.
IT Field Services Engineer Location: St Albans Overview: Working for a highly successful Microsoft Gold Partner IT Managed Services company you will be responsible for providing extended and escalated IT field support for our corporate clients on a range of workstation, application and hardware issues, including some server and network support, whilst being based on-site with the client. This is a field-based role with extensive travel to client sites, although travel to more distant locations is required on occasion. A full UK driving license is essential. Responsibilities: Working as part of a dedicated team of field-based Service Engineers operating as a subsection of our Support Services team Managing assigned field service tickets requiring technical resolution Resolving a broad range of technical issues for clients Upon occasion providing site based support cover where other team members are on annual leave or absent Always taking a quality approach to resolution To be mindful of client's pressures and to proactively deliver customer satisfaction Essential Experience: Windows 7/8.1/10. Solid understanding of Windows, and be able to diagnose/repair common issues Good knowledge of MS applications, in particular MS Office 2007 on-wards (including 365) Strong experience of working with 3rd party applications Understanding of desktop/laptop architecture. Must be able to complete repairs/replace internals such as RAM, HDD, and system board Understanding of basic networking concepts and server architecture. Will be required to provide initial support on occasion and replace faulty parts Miscellaneous: Monday to Friday, 40 hours a week 23 days annual leave rising to 27 Overtime allowance Employer based pension scheme Well-being champions Staff development Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Apr 22, 2024
Full time
IT Field Services Engineer Location: St Albans Overview: Working for a highly successful Microsoft Gold Partner IT Managed Services company you will be responsible for providing extended and escalated IT field support for our corporate clients on a range of workstation, application and hardware issues, including some server and network support, whilst being based on-site with the client. This is a field-based role with extensive travel to client sites, although travel to more distant locations is required on occasion. A full UK driving license is essential. Responsibilities: Working as part of a dedicated team of field-based Service Engineers operating as a subsection of our Support Services team Managing assigned field service tickets requiring technical resolution Resolving a broad range of technical issues for clients Upon occasion providing site based support cover where other team members are on annual leave or absent Always taking a quality approach to resolution To be mindful of client's pressures and to proactively deliver customer satisfaction Essential Experience: Windows 7/8.1/10. Solid understanding of Windows, and be able to diagnose/repair common issues Good knowledge of MS applications, in particular MS Office 2007 on-wards (including 365) Strong experience of working with 3rd party applications Understanding of desktop/laptop architecture. Must be able to complete repairs/replace internals such as RAM, HDD, and system board Understanding of basic networking concepts and server architecture. Will be required to provide initial support on occasion and replace faulty parts Miscellaneous: Monday to Friday, 40 hours a week 23 days annual leave rising to 27 Overtime allowance Employer based pension scheme Well-being champions Staff development Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Our client; a Specialist Insurer is looking for an experienced Digital Workplace Specialist to join their growing IT & Operations Function.You will work within the Workplace Services function, focusing on desktop solutions, remote working environments as well as working closely with Infrastructure services partners across Microsoft workplace technologies & implementations.You will be the bridge between internal stakeholders and partner MSPs, working within infrastructure frameworks, participating in troubleshooting performance & contractual problems as well as project management skills.You will have experience with the following: - Windows 10, Office 365, SharePoint, Exchange, OneDrive & Teams.- Managing external partners with a record of building, developing & managing service delivery & support teams. - Experience working with IT Vendors & MSPsInsurance experience is beneficial but not essential for this role.
Apr 20, 2024
Full time
Our client; a Specialist Insurer is looking for an experienced Digital Workplace Specialist to join their growing IT & Operations Function.You will work within the Workplace Services function, focusing on desktop solutions, remote working environments as well as working closely with Infrastructure services partners across Microsoft workplace technologies & implementations.You will be the bridge between internal stakeholders and partner MSPs, working within infrastructure frameworks, participating in troubleshooting performance & contractual problems as well as project management skills.You will have experience with the following: - Windows 10, Office 365, SharePoint, Exchange, OneDrive & Teams.- Managing external partners with a record of building, developing & managing service delivery & support teams. - Experience working with IT Vendors & MSPsInsurance experience is beneficial but not essential for this role.