Macildowie Recruitment and Retention
Leicester, Leicestershire
THE OPPORTUNITY: Macildowie are currently recruiting for an IT Support Assistant working for a business based in Hamilton. Reporting to the IT Manager, you will play a pivotal role in assisting the day-to-day IT operations of the business whilst also delivering improvements to the company's systems, procedures and operations.This is a full time role Monday to Friday. THE ROLE & YOUR RESPONSIBILITIES: Manage First Line Support with respect to hardware and software issues including;Setup of New PC'sSet up of printersSetting up users on Active directory & the ERP systemSetting up and maintaining Exchange, distribution groups & out of office access to mail boxes etcSetting up and maintaining Mitel Phone SystemMaintaining the companies' Wi-Fi networkBeing first point of contact and logging calls with third party support companiesTo ensure that the support provided is appropriate, timely and meets the requirements of the companySupporting with Day to Day Sage X3 issues such as web order loading Assist in the provision of management information from Sage SQL and Crystal reportsDocumenting procedures & processesSupport the daily operation of the companies IT systems. Including but not limited to;ERP system (Sage X3)Carrier InterfacesADS CaptureSlim StockTo ensure that these systems are operational and are meeting the requirements of the operational departmentsManage the IT departments Ticketing system, SpiceworksAssist in the investigation and completion of the operational departmental requests in relation to;Departmental operational improvementsDepartmental reporting requirementsEXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Has excellent analytical, numerical and problem-solving skillsAble to show an understanding of;SQLCrystal ReportsERP SystemsPossesses a good level of Microsoft Office Products such as Excel, Word, Outlook & PowerPointAn Understanding of ERP systems A knowledge of Sage X3 would be an advantageHas an understanding of IT advancements and threats and how this could impact the companyContinues to improve knowledge of the companies IT systems through courses available from Sage and other sources as appropriateBasic accounting knowledge would be an advantage Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Apr 15, 2024
Full time
THE OPPORTUNITY: Macildowie are currently recruiting for an IT Support Assistant working for a business based in Hamilton. Reporting to the IT Manager, you will play a pivotal role in assisting the day-to-day IT operations of the business whilst also delivering improvements to the company's systems, procedures and operations.This is a full time role Monday to Friday. THE ROLE & YOUR RESPONSIBILITIES: Manage First Line Support with respect to hardware and software issues including;Setup of New PC'sSet up of printersSetting up users on Active directory & the ERP systemSetting up and maintaining Exchange, distribution groups & out of office access to mail boxes etcSetting up and maintaining Mitel Phone SystemMaintaining the companies' Wi-Fi networkBeing first point of contact and logging calls with third party support companiesTo ensure that the support provided is appropriate, timely and meets the requirements of the companySupporting with Day to Day Sage X3 issues such as web order loading Assist in the provision of management information from Sage SQL and Crystal reportsDocumenting procedures & processesSupport the daily operation of the companies IT systems. Including but not limited to;ERP system (Sage X3)Carrier InterfacesADS CaptureSlim StockTo ensure that these systems are operational and are meeting the requirements of the operational departmentsManage the IT departments Ticketing system, SpiceworksAssist in the investigation and completion of the operational departmental requests in relation to;Departmental operational improvementsDepartmental reporting requirementsEXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Has excellent analytical, numerical and problem-solving skillsAble to show an understanding of;SQLCrystal ReportsERP SystemsPossesses a good level of Microsoft Office Products such as Excel, Word, Outlook & PowerPointAn Understanding of ERP systems A knowledge of Sage X3 would be an advantageHas an understanding of IT advancements and threats and how this could impact the companyContinues to improve knowledge of the companies IT systems through courses available from Sage and other sources as appropriateBasic accounting knowledge would be an advantage Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Ofgem administers a wide portfolio of environmental schemes, such as the Renewables Obligation; Non-Domestic RHI (NI and GB); Domestic RHI (GB); and Feed-In-Tariffs (FITs). As part of the administration of these schemes, we are tasked with the assessment of a large volume of applications to verify eligibility, assessment of high volume and value data submissions, maintaining internal databases; and, authorising payments/certificates to participants. The Delivery hub manages the day-to-day operations of scheme delivery. It works in collaboration with all hubs to deliver excellence. As an Assistant Manager you will be responsible for processing data claims and certificate issue under the RO and REGO schemes. This role will also contribute to the wider work the team carries out, including annual and ad hoc projects across both schemes and liaising with key stakeholders both internally and externally. Responsibilities Contributing to the administration of data reviews and certificate issue made under the RO and REGO schemes Ensuring that checks made to data submissions are accurate and completed within agreed timescales, adhering to key performance indicators Updating, developing, documenting, and streamlining business procedures to ensure robust and efficient processes Manage relationships with key internal and external stakeholders Identify instances of potential fraud and non-compliance and make recommendations to management and relevant teams. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Working Together Managing a Quality Service Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Please refer to the Candidate Pack attached for full details. Benefits Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan. Things you need to know Security Successful candidates must pass a disclosure and barring security check. People working with government assets must complete basic personnel security standard checks. Selection process details This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills. When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1250 word supporting statement evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities. Feedback will only be provided if you attend an interview or assessment. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of Commonwealth countries who have the right to work in the UK nationals of the Republic of Ireland nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service certain family members of the relevant EU, EEA, Swiss or Turkish nationals Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Sep 22, 2022
Full time
Ofgem administers a wide portfolio of environmental schemes, such as the Renewables Obligation; Non-Domestic RHI (NI and GB); Domestic RHI (GB); and Feed-In-Tariffs (FITs). As part of the administration of these schemes, we are tasked with the assessment of a large volume of applications to verify eligibility, assessment of high volume and value data submissions, maintaining internal databases; and, authorising payments/certificates to participants. The Delivery hub manages the day-to-day operations of scheme delivery. It works in collaboration with all hubs to deliver excellence. As an Assistant Manager you will be responsible for processing data claims and certificate issue under the RO and REGO schemes. This role will also contribute to the wider work the team carries out, including annual and ad hoc projects across both schemes and liaising with key stakeholders both internally and externally. Responsibilities Contributing to the administration of data reviews and certificate issue made under the RO and REGO schemes Ensuring that checks made to data submissions are accurate and completed within agreed timescales, adhering to key performance indicators Updating, developing, documenting, and streamlining business procedures to ensure robust and efficient processes Manage relationships with key internal and external stakeholders Identify instances of potential fraud and non-compliance and make recommendations to management and relevant teams. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Working Together Managing a Quality Service Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Please refer to the Candidate Pack attached for full details. Benefits Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan. Things you need to know Security Successful candidates must pass a disclosure and barring security check. People working with government assets must complete basic personnel security standard checks. Selection process details This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills. When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1250 word supporting statement evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities. Feedback will only be provided if you attend an interview or assessment. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of Commonwealth countries who have the right to work in the UK nationals of the Republic of Ireland nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service certain family members of the relevant EU, EEA, Swiss or Turkish nationals Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Ofgem administers a wide portfolio of environmental schemes, such as the Renewables Obligation; Non-Domestic RHI (NI and GB); Domestic RHI (GB); and Feed-In-Tariffs (FITs). As part of the administration of these schemes, we are tasked with the assessment of a large volume of applications to verify eligibility, assessment of high volume and value data submissions, maintaining internal databases; and, authorising payments/certificates to participants. The Delivery hub manages the day-to-day operations of scheme delivery. It works in collaboration with all hubs to deliver excellence. As an Assistant Manager you will be responsible for processing data claims and certificate issue under the RO and REGO schemes. This role will also contribute to the wider work the team carries out, including annual and ad hoc projects across both schemes and liaising with key stakeholders both internally and externally. Responsibilities Contributing to the administration of data reviews and certificate issue made under the RO and REGO schemes Ensuring that checks made to data submissions are accurate and completed within agreed timescales, adhering to key performance indicators Updating, developing, documenting, and streamlining business procedures to ensure robust and efficient processes Manage relationships with key internal and external stakeholders Identify instances of potential fraud and non-compliance and make recommendations to management and relevant teams. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Working Together Managing a Quality Service Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Please refer to the Candidate Pack attached for full details. Benefits Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan. Things you need to know Security Successful candidates must pass a disclosure and barring security check. People working with government assets must complete basic personnel security standard checks. Selection process details This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills. When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1250 word supporting statement evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities. Feedback will only be provided if you attend an interview or assessment. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of Commonwealth countries who have the right to work in the UK nationals of the Republic of Ireland nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service certain family members of the relevant EU, EEA, Swiss or Turkish nationals Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Sep 22, 2022
Full time
Ofgem administers a wide portfolio of environmental schemes, such as the Renewables Obligation; Non-Domestic RHI (NI and GB); Domestic RHI (GB); and Feed-In-Tariffs (FITs). As part of the administration of these schemes, we are tasked with the assessment of a large volume of applications to verify eligibility, assessment of high volume and value data submissions, maintaining internal databases; and, authorising payments/certificates to participants. The Delivery hub manages the day-to-day operations of scheme delivery. It works in collaboration with all hubs to deliver excellence. As an Assistant Manager you will be responsible for processing data claims and certificate issue under the RO and REGO schemes. This role will also contribute to the wider work the team carries out, including annual and ad hoc projects across both schemes and liaising with key stakeholders both internally and externally. Responsibilities Contributing to the administration of data reviews and certificate issue made under the RO and REGO schemes Ensuring that checks made to data submissions are accurate and completed within agreed timescales, adhering to key performance indicators Updating, developing, documenting, and streamlining business procedures to ensure robust and efficient processes Manage relationships with key internal and external stakeholders Identify instances of potential fraud and non-compliance and make recommendations to management and relevant teams. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Working Together Managing a Quality Service Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Please refer to the Candidate Pack attached for full details. Benefits Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan. Things you need to know Security Successful candidates must pass a disclosure and barring security check. People working with government assets must complete basic personnel security standard checks. Selection process details This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills. When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1250 word supporting statement evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities. Feedback will only be provided if you attend an interview or assessment. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of Commonwealth countries who have the right to work in the UK nationals of the Republic of Ireland nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service certain family members of the relevant EU, EEA, Swiss or Turkish nationals Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
BIG is a group of 500+ architects, engineers, urbanists, inventors, researchers and business minds from all over the world who are based in our New York, Copenhagen, London, Barcelona and Shenzhen offices. Our built work ranges from the most diverse urban playground and Michelin-star dining - to affordable housing that feels everything but, and a school among the verdant fjords of the Faroe Islands. Our vision spans travelling at supersonic speed with Hyperloop One, to living in floating cities, and eventually Mars! While we are led by a group of expert partners, directors and associates - a flat hierarchy and collaborative spirit are essential to our BIG ecosystem. We share our collective knowledge and expansive network through study trips and educational workshops. We are infectiously ambitious and unified by the shared mission to craft the world we want to live in, and to give form to our future, one project at a time. Our London office is looking for an ambitious, proactive and highly organized IT Manager with proven experience from a similar role within Microsoft 365, network configuration and management. The IT Manager will be a part of a global IT team consisting of 10 colleagues across the world and will be responsible for the daily IT operations of BIG's London office, while looking to solve local challenges together with the local IT Assistant. As the IT Manager, you will coordinate and prioritize projects with IT managers from our other offices and report directly to the CIO. The right candidate must have an interest in working across a broad range of technologies and the ability to troubleshoot a wide variety of issues. You must be committed to working in a self-motivated but collaborative manner, with a desire to continually learn and develop, in a dynamic and fast-paced environment. Primary areas of responsibility: Provide dedicated and direct IT support to all BIG London staff in a professional manner Identify, categorise, prioritise, diagnose and resolve service incidents and service requests for the BIG London office, including but not limited to software, hardware, Microsoft Office 365, printers, scanners, telephone systems, as well as a range of standard software applications within the architecture industry Take ownership of emerging issues by troubleshooting and then implementing temporary and/or permanent solutions with the aim of restoring service to staff as soon as possible Ensure all service requests and incidents are accurately recorded and managed in the Service Desk's incident management system Communicate relevant updates to, and set clear service expectations with the CIO Liaise with BIG's IT service providers and be their first point of contact at the London office Create user accounts and reset passwords ensuring that the correct permissions are in place and data security is applied; this entails dealing with confidential information and ensuring full compliance in accordance with GDPR regulations and local legislation Provide feedback to the wider IT team on ticket trends or common issues occurring in the London office Negotiate new agreements with local IT service providers and suppliers Pro-actively plan and purchase new IT equipment in accordance with the needs of the London office and assist with relevant aspects of employee on- and off- boarding Monitor and research new developments in IT and make recommendations on implementation of alternative IT solutions We seek a person who: Has previous experience leading all IT initiatives in a professional office environment (experience from the creative sector is a plus) Is organized, structured and detail oriented with a positive can-do attitude Has the ability to work independently and collaborate in a team environment simultaneously Is able to communicate clearly and effectively with members of staff across all levels of seniority Has a professional presence, is capable of multi-tasking, and is service minded Is proactive and completes tasks with a sense of urgency Feels that no task is too little or too great Is a natural people-person who enjoys a busy and creative environment Demonstrates clear and concise English written and verbal communication and has excellent interpersonal skills Won't settle for status quo This job description reflects the core activities of the role and is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing. There is a requirement for the post holder to recognize this and adopt a flexible approach to work. Application: Please upload your CV and any relevant references. We will contact you if your profile matches our requirements. Relevant applicants will be interviewed on an on-going basis, as we are seeking to fill this vacancy as soon as possible. This is a permanent, full-time position based out of BIG's London office. You must have permission to live and work in the UK. Salary will be subject to relevant experience and qualifications. Diversity has been part of our DNA since BIG's foundation. A multitude of cultures and backgrounds creates a new point of reference which leads to amazing insights. At BIG, we value, celebrate and support diversity because it makes our team, work and the built environment better. We are proud to be an equal opportunity workplace and take affirmative action to employ equally regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Nov 10, 2021
Full time
BIG is a group of 500+ architects, engineers, urbanists, inventors, researchers and business minds from all over the world who are based in our New York, Copenhagen, London, Barcelona and Shenzhen offices. Our built work ranges from the most diverse urban playground and Michelin-star dining - to affordable housing that feels everything but, and a school among the verdant fjords of the Faroe Islands. Our vision spans travelling at supersonic speed with Hyperloop One, to living in floating cities, and eventually Mars! While we are led by a group of expert partners, directors and associates - a flat hierarchy and collaborative spirit are essential to our BIG ecosystem. We share our collective knowledge and expansive network through study trips and educational workshops. We are infectiously ambitious and unified by the shared mission to craft the world we want to live in, and to give form to our future, one project at a time. Our London office is looking for an ambitious, proactive and highly organized IT Manager with proven experience from a similar role within Microsoft 365, network configuration and management. The IT Manager will be a part of a global IT team consisting of 10 colleagues across the world and will be responsible for the daily IT operations of BIG's London office, while looking to solve local challenges together with the local IT Assistant. As the IT Manager, you will coordinate and prioritize projects with IT managers from our other offices and report directly to the CIO. The right candidate must have an interest in working across a broad range of technologies and the ability to troubleshoot a wide variety of issues. You must be committed to working in a self-motivated but collaborative manner, with a desire to continually learn and develop, in a dynamic and fast-paced environment. Primary areas of responsibility: Provide dedicated and direct IT support to all BIG London staff in a professional manner Identify, categorise, prioritise, diagnose and resolve service incidents and service requests for the BIG London office, including but not limited to software, hardware, Microsoft Office 365, printers, scanners, telephone systems, as well as a range of standard software applications within the architecture industry Take ownership of emerging issues by troubleshooting and then implementing temporary and/or permanent solutions with the aim of restoring service to staff as soon as possible Ensure all service requests and incidents are accurately recorded and managed in the Service Desk's incident management system Communicate relevant updates to, and set clear service expectations with the CIO Liaise with BIG's IT service providers and be their first point of contact at the London office Create user accounts and reset passwords ensuring that the correct permissions are in place and data security is applied; this entails dealing with confidential information and ensuring full compliance in accordance with GDPR regulations and local legislation Provide feedback to the wider IT team on ticket trends or common issues occurring in the London office Negotiate new agreements with local IT service providers and suppliers Pro-actively plan and purchase new IT equipment in accordance with the needs of the London office and assist with relevant aspects of employee on- and off- boarding Monitor and research new developments in IT and make recommendations on implementation of alternative IT solutions We seek a person who: Has previous experience leading all IT initiatives in a professional office environment (experience from the creative sector is a plus) Is organized, structured and detail oriented with a positive can-do attitude Has the ability to work independently and collaborate in a team environment simultaneously Is able to communicate clearly and effectively with members of staff across all levels of seniority Has a professional presence, is capable of multi-tasking, and is service minded Is proactive and completes tasks with a sense of urgency Feels that no task is too little or too great Is a natural people-person who enjoys a busy and creative environment Demonstrates clear and concise English written and verbal communication and has excellent interpersonal skills Won't settle for status quo This job description reflects the core activities of the role and is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing. There is a requirement for the post holder to recognize this and adopt a flexible approach to work. Application: Please upload your CV and any relevant references. We will contact you if your profile matches our requirements. Relevant applicants will be interviewed on an on-going basis, as we are seeking to fill this vacancy as soon as possible. This is a permanent, full-time position based out of BIG's London office. You must have permission to live and work in the UK. Salary will be subject to relevant experience and qualifications. Diversity has been part of our DNA since BIG's foundation. A multitude of cultures and backgrounds creates a new point of reference which leads to amazing insights. At BIG, we value, celebrate and support diversity because it makes our team, work and the built environment better. We are proud to be an equal opportunity workplace and take affirmative action to employ equally regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Overview
The Zoological Society of London (ZSL), a charity founded in 1826, is a world-renowned centre of excellence for conservation science and applied conservation. ZSL’s mission is to promote and achieve the worldwide conservation of animals and their habitats. This is realised by carrying out field conservation and research in over 50 countries across the globe and through education and awareness-raising at our two zoos, ZSL London Zoo and ZSL Whipsnade Zoo, inspiring people to take conservation action.
Role Profile
ZSL is seeking an ICT Assistant Operations Manager to join our ICT department and deputise in all technical areas for the ICT Operations Manager. In addition, this new hands-on role will support the ICT Operations Manager in the delivery of key business-as-usual infrastructure works and small to medium projects involved in the delivery of ZSL's operational IT services. There will also be specific responsibility to ensure adherence to a formal cyber security framework and processes. This role does not have any budget, direct reports or staffing responsibilities.
Main Duties and Responsibilities
Supports the ongoing maintenance (hardware and software) and operational effectiveness of all ZSL's core infrastructure, including storage, servers, network, monitoring systems, backup and replication services, voice systems, and other physical infrastructure.
Takes responsibility for the implementation and management of the necessary processes and procedures needed to meet the requirements of Cyber Essentials and using the 10 Steps to Cyber Security framework.
Manages incidents in accordance with business requirements, organisational policies and operational impact.
Leads on individual projects by taking a hands-on approach in their delivery.
Supervises all installation and maintenance work associated with ZSL’s network infrastructure across the sites. Ensures that ZSL procedures for working on site are followed, particularly those relating to safety and security of contractors on site.
Person Specification
Ideally the successful candidate will be:
Educated to bachelor degree or equivalent in a related discipline or have equivalent level of work experience
Strong experience of managing all aspects of servers, networking and system software
Proven experience of leading on bespoke pieces of work\projects
Strong knowledge of VMware vSphere, NetApp and Microsoft Server configuration and networking technologies essential
Understanding of requirements of Cyber Essentials and 10 Steps to Cyber Security framework and its application
Knowledge of Office 365 technical infrastructure and options an advantage
Demonstrate specialist expertise in the delivery and deployment of technical solutions
Independently driven and able to work well under pressure and have excellent attention to detail
Collaborative nature, can build relationships, able to adapt approach to problem solving to reflect the nature of the audience
Please Note: This is a full-time (Mon – Fri), permanent position that is based at ZSL’s offices in London, Regents Park but may involve occasional travel to Whipsnade Zoo to assist with required projects or operational work deadlines. The position may also require occasional evening, weekend and out of office hours work.
Benefits package including: 25 days annual leave, stakeholder pension, complimentary zoo tickets plus more!
For a full Job Description please click here .
To Apply
Applicants will need to upload their CV and covering letter (detailing relevant experience and skills, stating why they want the position and including details of availability) and can do this by clicking the " Apply for this job online " button. If you have any queries regarding this position or when applying through the system please contact Human Resources at hr@zsl.org .
Closing date for applications: Midnight (23:59) Thursday 28th December 2017.
The Zoological Society of London is a charity registered in England and Wales: no. 208728.
Dec 11, 2017
Full time
Overview
The Zoological Society of London (ZSL), a charity founded in 1826, is a world-renowned centre of excellence for conservation science and applied conservation. ZSL’s mission is to promote and achieve the worldwide conservation of animals and their habitats. This is realised by carrying out field conservation and research in over 50 countries across the globe and through education and awareness-raising at our two zoos, ZSL London Zoo and ZSL Whipsnade Zoo, inspiring people to take conservation action.
Role Profile
ZSL is seeking an ICT Assistant Operations Manager to join our ICT department and deputise in all technical areas for the ICT Operations Manager. In addition, this new hands-on role will support the ICT Operations Manager in the delivery of key business-as-usual infrastructure works and small to medium projects involved in the delivery of ZSL's operational IT services. There will also be specific responsibility to ensure adherence to a formal cyber security framework and processes. This role does not have any budget, direct reports or staffing responsibilities.
Main Duties and Responsibilities
Supports the ongoing maintenance (hardware and software) and operational effectiveness of all ZSL's core infrastructure, including storage, servers, network, monitoring systems, backup and replication services, voice systems, and other physical infrastructure.
Takes responsibility for the implementation and management of the necessary processes and procedures needed to meet the requirements of Cyber Essentials and using the 10 Steps to Cyber Security framework.
Manages incidents in accordance with business requirements, organisational policies and operational impact.
Leads on individual projects by taking a hands-on approach in their delivery.
Supervises all installation and maintenance work associated with ZSL’s network infrastructure across the sites. Ensures that ZSL procedures for working on site are followed, particularly those relating to safety and security of contractors on site.
Person Specification
Ideally the successful candidate will be:
Educated to bachelor degree or equivalent in a related discipline or have equivalent level of work experience
Strong experience of managing all aspects of servers, networking and system software
Proven experience of leading on bespoke pieces of work\projects
Strong knowledge of VMware vSphere, NetApp and Microsoft Server configuration and networking technologies essential
Understanding of requirements of Cyber Essentials and 10 Steps to Cyber Security framework and its application
Knowledge of Office 365 technical infrastructure and options an advantage
Demonstrate specialist expertise in the delivery and deployment of technical solutions
Independently driven and able to work well under pressure and have excellent attention to detail
Collaborative nature, can build relationships, able to adapt approach to problem solving to reflect the nature of the audience
Please Note: This is a full-time (Mon – Fri), permanent position that is based at ZSL’s offices in London, Regents Park but may involve occasional travel to Whipsnade Zoo to assist with required projects or operational work deadlines. The position may also require occasional evening, weekend and out of office hours work.
Benefits package including: 25 days annual leave, stakeholder pension, complimentary zoo tickets plus more!
For a full Job Description please click here .
To Apply
Applicants will need to upload their CV and covering letter (detailing relevant experience and skills, stating why they want the position and including details of availability) and can do this by clicking the " Apply for this job online " button. If you have any queries regarding this position or when applying through the system please contact Human Resources at hr@zsl.org .
Closing date for applications: Midnight (23:59) Thursday 28th December 2017.
The Zoological Society of London is a charity registered in England and Wales: no. 208728.