Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Support Engineer - Service Desk GBP30,000 - GBP33,000 Bromley An opportunity has arisen for a Service Desk Engineer to join an expanding team, and develop their career in a forward thinking, growing and progressive Managed Service Provider (MSP), who are providing Cloud technology, Hosted services, on site and Remote support provision, consultancy, and support services to their customers The ideal candidate will have worked in a fast paced, busy customer facing IT support environment, and will have good experience in Cloud based systems such as Azure, and o365 and Windows Active Directory, as well as having basic on-premise networking and server administration skills, who wants to help people, with great customer service. You will gain extensive experience over the various supported IT systems, on a customer base stretching a wide spectrum, and the opportunity to use this exposure, and the diversity it brings to develop a career in IT, and to take every opportunity to constantly improve your skills in areas you are interested in, through informal and formal training and on the job learning. Responsibilities: Completing technical support tasks and activities in an MSP 1st and 2nd Line Support capacity, solving IT issues remotely, via phone and using remote support tools. Problem solving and closing support calls on Cloud based and on-premise systems, and helping customers with issues they raise or have with their laptops, PCs, and MACs. Able to triage, troubleshoot (and solve where possible) issues with Servers, firewalls, WIFI and network equipment, escalating issues where necessary once initial triage has been completed Building and configuration of Laptops, MACs and PCs to required and standardised setups and procedures Answering telephone calls from customers promptly with excellent customer Service skills in a positive, can-do, customer focused manner at all times. Recording, managing and closing support calls to ensure quick valid response and resolution, and prevent non-compliance to Service Level Agreements (SLAs) in line with ITIL defined processes Visiting Customer sites, for regular visits, ad-hoc requests, proactive visits, desk-side support or projects, as required. Deliver outstanding customer service, perception and satisfaction to all customers, at all times Deliver great teamwork and communication throughout the IT team, motivating the team to create a positive and professional work environment and deliver excellent IT support services to our customers Be involved with, and undertake any other duties in the office, or on site, as requested.
Apr 19, 2024
Full time
Support Engineer - Service Desk GBP30,000 - GBP33,000 Bromley An opportunity has arisen for a Service Desk Engineer to join an expanding team, and develop their career in a forward thinking, growing and progressive Managed Service Provider (MSP), who are providing Cloud technology, Hosted services, on site and Remote support provision, consultancy, and support services to their customers The ideal candidate will have worked in a fast paced, busy customer facing IT support environment, and will have good experience in Cloud based systems such as Azure, and o365 and Windows Active Directory, as well as having basic on-premise networking and server administration skills, who wants to help people, with great customer service. You will gain extensive experience over the various supported IT systems, on a customer base stretching a wide spectrum, and the opportunity to use this exposure, and the diversity it brings to develop a career in IT, and to take every opportunity to constantly improve your skills in areas you are interested in, through informal and formal training and on the job learning. Responsibilities: Completing technical support tasks and activities in an MSP 1st and 2nd Line Support capacity, solving IT issues remotely, via phone and using remote support tools. Problem solving and closing support calls on Cloud based and on-premise systems, and helping customers with issues they raise or have with their laptops, PCs, and MACs. Able to triage, troubleshoot (and solve where possible) issues with Servers, firewalls, WIFI and network equipment, escalating issues where necessary once initial triage has been completed Building and configuration of Laptops, MACs and PCs to required and standardised setups and procedures Answering telephone calls from customers promptly with excellent customer Service skills in a positive, can-do, customer focused manner at all times. Recording, managing and closing support calls to ensure quick valid response and resolution, and prevent non-compliance to Service Level Agreements (SLAs) in line with ITIL defined processes Visiting Customer sites, for regular visits, ad-hoc requests, proactive visits, desk-side support or projects, as required. Deliver outstanding customer service, perception and satisfaction to all customers, at all times Deliver great teamwork and communication throughout the IT team, motivating the team to create a positive and professional work environment and deliver excellent IT support services to our customers Be involved with, and undertake any other duties in the office, or on site, as requested.
Desktop Support Engineer Salary: 28,000 + company benefits Location: Bristol Duties and responsibilities: 1st line resolution of user reported issues Troubleshooting Windows operating system, and application issues Configure and deploy laptop and Apple Mobile devices Basic MDM administration of Apple Devices Supporting deployment and update of software Troubleshoot hardware and software faults Install and configure new end user devices to company standards Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Desired skills and experience: Experience and/or Qualifications in an IT support role Experience with Windows 10 and Apple iPhone iOS/iPadOS Experience with MS O365 Packages Experience with Active Directory and group policies Ability to maintain a high degree of customer service for all support queries Proactive approach, ability to prioritise and manage own workload Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 19, 2024
Full time
Desktop Support Engineer Salary: 28,000 + company benefits Location: Bristol Duties and responsibilities: 1st line resolution of user reported issues Troubleshooting Windows operating system, and application issues Configure and deploy laptop and Apple Mobile devices Basic MDM administration of Apple Devices Supporting deployment and update of software Troubleshoot hardware and software faults Install and configure new end user devices to company standards Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Desired skills and experience: Experience and/or Qualifications in an IT support role Experience with Windows 10 and Apple iPhone iOS/iPadOS Experience with MS O365 Packages Experience with Active Directory and group policies Ability to maintain a high degree of customer service for all support queries Proactive approach, ability to prioritise and manage own workload Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
1st Line IT Systems Engineer Full Time, Permanent 30,000 - 32,000 Devizes Are you a proactive, initiative-taking individual? Do you have exceptional attention to detail? If the answer is YES, then we want to hear from you! Our esteemed client is looking for a highly skilled IT Assistant to join their ever-expanding team at their cutting-edge offices in Devizes. This pivotal role reports directly to the IT Manager and demands an experienced individual capable of providing comprehensive support to internal users across a diverse array of devices and applications. Responsibilities: Meticulously support cloud-based ERP/CRM applications. Navigate and leverage applications like Salesforce and NetSuite to create sophisticated reports and dashboards. Undertake the installation and management of network equipment and wiring. Provide 1st line support to all business users Contribute actively to various data and system integration initiatives. Skillfully establish new user setups on a diverse range of platforms and devices. Skills & Experience: In-depth NetSuite implementation expertise (desirable) Proficiency in programming languages, particularly JavaScript and SuiteScript 1 + 2.0 (desirable) Demonstrated proficiency in internal IT support. Strong Microsoft Office Suite. Exceptional relationship-building skills. Ability to perform well under pressure and adapt to evolving requirements. Proactive initiative-taking combined with meticulous attention to detail. Outstanding verbal and written communication skills. This unique opportunity places you in a dedicated team, offering excellent training and support and the chance to become an integral part of a forward-thinking organisation. The working hours for this role are Monday to Friday, 8 am - 5 pm.
Apr 19, 2024
Full time
1st Line IT Systems Engineer Full Time, Permanent 30,000 - 32,000 Devizes Are you a proactive, initiative-taking individual? Do you have exceptional attention to detail? If the answer is YES, then we want to hear from you! Our esteemed client is looking for a highly skilled IT Assistant to join their ever-expanding team at their cutting-edge offices in Devizes. This pivotal role reports directly to the IT Manager and demands an experienced individual capable of providing comprehensive support to internal users across a diverse array of devices and applications. Responsibilities: Meticulously support cloud-based ERP/CRM applications. Navigate and leverage applications like Salesforce and NetSuite to create sophisticated reports and dashboards. Undertake the installation and management of network equipment and wiring. Provide 1st line support to all business users Contribute actively to various data and system integration initiatives. Skillfully establish new user setups on a diverse range of platforms and devices. Skills & Experience: In-depth NetSuite implementation expertise (desirable) Proficiency in programming languages, particularly JavaScript and SuiteScript 1 + 2.0 (desirable) Demonstrated proficiency in internal IT support. Strong Microsoft Office Suite. Exceptional relationship-building skills. Ability to perform well under pressure and adapt to evolving requirements. Proactive initiative-taking combined with meticulous attention to detail. Outstanding verbal and written communication skills. This unique opportunity places you in a dedicated team, offering excellent training and support and the chance to become an integral part of a forward-thinking organisation. The working hours for this role are Monday to Friday, 8 am - 5 pm.
My market leading Client is urgently recruiting for a skilled IT Desktop Support Engineer to join their team on a 6-month contract basis. The successful candidate will be responsible for providing first and second-line support for desktop hardware, peripherals, printers, and telecom facilities. Additionally, they will be involved in the relocation and installation of IT equipment during office moves, as well as the delivery and support of desktop applications. Provide first and second-line support for desktop hardware, including PCs, laptops, peripheral equipment, printers, and telecom facilities. Relocate and install IT equipment during office moves, ensuring minimal disruption to operations. Deliver and support desktop applications, troubleshooting issues and providing guidance to end-users. Utilise Windows Autopilot as a modern OS Deployment solution, with a strong understanding of the mechanics and processes for developing end-to-end provisioning processes through MS Intune. Manage images, software development, and patching within Windows and Mac OS environments. Collaborate with cross-functional teams to identify and implement improvements to IT infrastructure and processes. Maintain accurate documentation and records of support activities and configurations. Requirements: Proven experience in providing first and second-line support for desktop hardware and applications. Familiarity with Windows Autopilot and MS Intune for OS deployment and provisioning processes. Strong understanding of Windows and Mac OS environments. Excellent troubleshooting and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus. Bachelor's degree in Computer Science, Information Technology, or related field preferred. Please send an up to date CV for an immediate response and more information on a fantastic role with truly great Client.
Apr 19, 2024
Contractor
My market leading Client is urgently recruiting for a skilled IT Desktop Support Engineer to join their team on a 6-month contract basis. The successful candidate will be responsible for providing first and second-line support for desktop hardware, peripherals, printers, and telecom facilities. Additionally, they will be involved in the relocation and installation of IT equipment during office moves, as well as the delivery and support of desktop applications. Provide first and second-line support for desktop hardware, including PCs, laptops, peripheral equipment, printers, and telecom facilities. Relocate and install IT equipment during office moves, ensuring minimal disruption to operations. Deliver and support desktop applications, troubleshooting issues and providing guidance to end-users. Utilise Windows Autopilot as a modern OS Deployment solution, with a strong understanding of the mechanics and processes for developing end-to-end provisioning processes through MS Intune. Manage images, software development, and patching within Windows and Mac OS environments. Collaborate with cross-functional teams to identify and implement improvements to IT infrastructure and processes. Maintain accurate documentation and records of support activities and configurations. Requirements: Proven experience in providing first and second-line support for desktop hardware and applications. Familiarity with Windows Autopilot and MS Intune for OS deployment and provisioning processes. Strong understanding of Windows and Mac OS environments. Excellent troubleshooting and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus. Bachelor's degree in Computer Science, Information Technology, or related field preferred. Please send an up to date CV for an immediate response and more information on a fantastic role with truly great Client.
Company Overview 83zero is partnering with one of the UK's most exciting and fastest-growing Microsoft M365 Partners that is looking for an M365 Service Desk Engineer to join their growing team on a remote basis in the UK. Work Happy - This is our client's mantra and is the biggest value of their business. They empower their people to make a difference, whilst providing a diverse, collaborative, and dynamic environment for their people to grow and flourish. They're offering an exciting opportunity for an Engineer from a Service Desk, Managed Services, or Technical Support background to join their growing team, What's in it for you? 25,000 - 35,000 starting annual salary Unlimited Holiday Full remote working Tailor career development and training plans built for you Paid for training and certifications Private Medical Care Work from anywhere flexibility Workplace Pension Scheme Your Responsibilities Provide frontline technical support for our customers, supporting the solutions and products that have been delivered. Administer internal IT services (such as our Devices, M365 tenant, Azure, and business SaaS applications). Help customers by delivering small projects above and beyond issues raised in tickets. Work with Product and Development teams to help them understand incoming issues, and how to prevent them. Support the product team and development team with the testing and quality assurance of products and custom solutions. Keeping our Support Services and Product clients informed (by preparing reports on their issues raised and resolved). The Skills You've Got Prior experience working in a support/service desk role at 1st & 2nd line. Solid experience working with SharePoint including site collection administration, user management, and content management. Strong understanding of SharePoint features such as document management, collaboration tools, and workflow automation. Excellent troubleshooting skills Able to work independently and collaboratively in a fast-paced environment A good understanding of M365 applications, particularly SharePoint Online, Power Apps, and Azure Active Directory. You are always looking to make improvements to processes Ready to Apply? If you're reading through this advert and are thinking, 'Wow, this sounds like me!' then why are you still reading?! APPLY NOW!
Apr 19, 2024
Full time
Company Overview 83zero is partnering with one of the UK's most exciting and fastest-growing Microsoft M365 Partners that is looking for an M365 Service Desk Engineer to join their growing team on a remote basis in the UK. Work Happy - This is our client's mantra and is the biggest value of their business. They empower their people to make a difference, whilst providing a diverse, collaborative, and dynamic environment for their people to grow and flourish. They're offering an exciting opportunity for an Engineer from a Service Desk, Managed Services, or Technical Support background to join their growing team, What's in it for you? 25,000 - 35,000 starting annual salary Unlimited Holiday Full remote working Tailor career development and training plans built for you Paid for training and certifications Private Medical Care Work from anywhere flexibility Workplace Pension Scheme Your Responsibilities Provide frontline technical support for our customers, supporting the solutions and products that have been delivered. Administer internal IT services (such as our Devices, M365 tenant, Azure, and business SaaS applications). Help customers by delivering small projects above and beyond issues raised in tickets. Work with Product and Development teams to help them understand incoming issues, and how to prevent them. Support the product team and development team with the testing and quality assurance of products and custom solutions. Keeping our Support Services and Product clients informed (by preparing reports on their issues raised and resolved). The Skills You've Got Prior experience working in a support/service desk role at 1st & 2nd line. Solid experience working with SharePoint including site collection administration, user management, and content management. Strong understanding of SharePoint features such as document management, collaboration tools, and workflow automation. Excellent troubleshooting skills Able to work independently and collaboratively in a fast-paced environment A good understanding of M365 applications, particularly SharePoint Online, Power Apps, and Azure Active Directory. You are always looking to make improvements to processes Ready to Apply? If you're reading through this advert and are thinking, 'Wow, this sounds like me!' then why are you still reading?! APPLY NOW!
1st Line Support Technician 20,000- 24,000 Harrogate I'm currently recruiting for a 1st Line Support Technician based at my clients Harrogate office on a full time permanent basis. They're looking for someone that has 1+ years experience, this could be a recent IT graduate/ someone that has just completed an IT apprenticeship or 1 years professional employment. If you have a skillset inclusive of the below, we would love to hear from you: Experience with Active Directory and password resets Knowledge of group policy Experience with M365 applications Knowledge of Windows Server/ Exchange Server Basic networking understanding- DNS, DHCP, TCP/IP Your responsibilities include: Serving as first point of contact for all clients/ internal staff members attempting resolution and escalating to the relevant team where necessary Provide remote assistance to users Diagnose and troubleshoot hardware/ software and networking queries Provide clear and accurate information in a friendly and approachable manner You will join a growing and dynamic service desk team, gaining support from your assigned team leader with various progression routes including being fast tracked to Technical Support Analyst, Senior IT Engineer, Modern Workplace Engineer, Projects Engineer, Field Engineer and other managerial roles. Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
1st Line Support Technician 20,000- 24,000 Harrogate I'm currently recruiting for a 1st Line Support Technician based at my clients Harrogate office on a full time permanent basis. They're looking for someone that has 1+ years experience, this could be a recent IT graduate/ someone that has just completed an IT apprenticeship or 1 years professional employment. If you have a skillset inclusive of the below, we would love to hear from you: Experience with Active Directory and password resets Knowledge of group policy Experience with M365 applications Knowledge of Windows Server/ Exchange Server Basic networking understanding- DNS, DHCP, TCP/IP Your responsibilities include: Serving as first point of contact for all clients/ internal staff members attempting resolution and escalating to the relevant team where necessary Provide remote assistance to users Diagnose and troubleshoot hardware/ software and networking queries Provide clear and accurate information in a friendly and approachable manner You will join a growing and dynamic service desk team, gaining support from your assigned team leader with various progression routes including being fast tracked to Technical Support Analyst, Senior IT Engineer, Modern Workplace Engineer, Projects Engineer, Field Engineer and other managerial roles. Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Company Overview 83zero is partnering with one of the UK's most exciting and fastest-growing Microsoft M365 Partners that is looking for a SharePoint Support Engineer to join their growing team on a remote basis in the UK. Work Happy - This is our client's mantra and is the biggest value of their business. They empower their people to make a difference, whilst providing a diverse, collaborative, and dynamic environment for their people to grow and flourish. They're offering an exciting opportunity for an Engineer from a Service Desk, Managed Services, or Technical Support background to join their growing team, What's in it for you? 25,000 - 35,000 starting annual salary Unlimited Holiday Full remote working Tailor career development and training plans built for you Paid for training and certifications Private Medical Care Work from anywhere flexibility Workplace Pension Scheme Your Responsibilities Provide frontline technical support for our customers, supporting the solutions and products that have been delivered. Administer internal IT services (such as our Devices, M365 tenant, Azure, and business SaaS applications). Help customers by delivering small projects above and beyond issues raised in tickets. Work with Product and Development teams to help them understand incoming issues, and how to prevent them. Support the product team and development team with the testing and quality assurance of products and custom solutions. Keeping our Support Services and Product clients informed (by preparing reports on their issues raised and resolved). The Skills You've Got Prior experience working in a support/service desk role at 1st & 2nd line. Solid experience working with SharePoint including site collection administration, user management, and content management. Strong understanding of SharePoint features such as document management, collaboration tools, and workflow automation. Excellent troubleshooting skills Able to work independently and collaboratively in a fast-paced environment A good understanding of M365 applications, particularly SharePoint Online, Power Apps, and Azure Active Directory. You are always looking to make improvements to processes Ready to Apply? If you're reading through this advert and are thinking, 'Wow, this sounds like me!' then why are you still reading?! APPLY NOW!
Apr 19, 2024
Full time
Company Overview 83zero is partnering with one of the UK's most exciting and fastest-growing Microsoft M365 Partners that is looking for a SharePoint Support Engineer to join their growing team on a remote basis in the UK. Work Happy - This is our client's mantra and is the biggest value of their business. They empower their people to make a difference, whilst providing a diverse, collaborative, and dynamic environment for their people to grow and flourish. They're offering an exciting opportunity for an Engineer from a Service Desk, Managed Services, or Technical Support background to join their growing team, What's in it for you? 25,000 - 35,000 starting annual salary Unlimited Holiday Full remote working Tailor career development and training plans built for you Paid for training and certifications Private Medical Care Work from anywhere flexibility Workplace Pension Scheme Your Responsibilities Provide frontline technical support for our customers, supporting the solutions and products that have been delivered. Administer internal IT services (such as our Devices, M365 tenant, Azure, and business SaaS applications). Help customers by delivering small projects above and beyond issues raised in tickets. Work with Product and Development teams to help them understand incoming issues, and how to prevent them. Support the product team and development team with the testing and quality assurance of products and custom solutions. Keeping our Support Services and Product clients informed (by preparing reports on their issues raised and resolved). The Skills You've Got Prior experience working in a support/service desk role at 1st & 2nd line. Solid experience working with SharePoint including site collection administration, user management, and content management. Strong understanding of SharePoint features such as document management, collaboration tools, and workflow automation. Excellent troubleshooting skills Able to work independently and collaboratively in a fast-paced environment A good understanding of M365 applications, particularly SharePoint Online, Power Apps, and Azure Active Directory. You are always looking to make improvements to processes Ready to Apply? If you're reading through this advert and are thinking, 'Wow, this sounds like me!' then why are you still reading?! APPLY NOW!
Elevation Recruitment Group are looking to recruit an IT Systems Manger for one of our key clients in Leeds. A site-based role working from our clients recently upgraded state of the art premises just a mile from the heart of Leeds! Manufacturing/Engineering Sector experience is a MUST! As IT Systems Manager in this pivotal role, you will serve as the linchpin for all things IT, providing all technical support and guidance to internal users while spearheading interactions with third-party suppliers. This is a great opportunity for an ambitious IT professional to help elevate our clients business by identifying opportunities to enhance system efficiencies and drive technical advancement. Key duties & responsibilities: Provide crucial support and maintenance for the ERP platform - Epicor Delivering comprehensive 1st, 2nd, and 3rd line support to internal users Orchestrate seamless server upgrades and migrations when required Facilitate software and hardware upgrades within budgetary constraints Set up IT equipment and systems for new team members Collaborate with external vendors and managing projects, including system implementations Ensure robust cybersecurity measures are in place to safeguard the business against potential threats Coordinating with head office to align global IT policies and practices We are keen to speak with IT Professional who possess the following skills & experience: Excellent ERP support experience Proficiency in 1st & 2nd Line User Support, including Office 365, SharePoint, Teams, and Office Solid understanding of Microsoft Windows 10 & 7 environments Experience with server management, Active Directory, Veeam Backup, SQL, and Microsoft Server Familiarity with LAN and WAN networks, including troubleshooting and VLAN configuration Ability to manage 3rd party vendors and maintain comprehensive technical documentation If you're passionate about collaboration, innovation, and continuous improvement, this could be perfect opportunity for you!
Apr 19, 2024
Full time
Elevation Recruitment Group are looking to recruit an IT Systems Manger for one of our key clients in Leeds. A site-based role working from our clients recently upgraded state of the art premises just a mile from the heart of Leeds! Manufacturing/Engineering Sector experience is a MUST! As IT Systems Manager in this pivotal role, you will serve as the linchpin for all things IT, providing all technical support and guidance to internal users while spearheading interactions with third-party suppliers. This is a great opportunity for an ambitious IT professional to help elevate our clients business by identifying opportunities to enhance system efficiencies and drive technical advancement. Key duties & responsibilities: Provide crucial support and maintenance for the ERP platform - Epicor Delivering comprehensive 1st, 2nd, and 3rd line support to internal users Orchestrate seamless server upgrades and migrations when required Facilitate software and hardware upgrades within budgetary constraints Set up IT equipment and systems for new team members Collaborate with external vendors and managing projects, including system implementations Ensure robust cybersecurity measures are in place to safeguard the business against potential threats Coordinating with head office to align global IT policies and practices We are keen to speak with IT Professional who possess the following skills & experience: Excellent ERP support experience Proficiency in 1st & 2nd Line User Support, including Office 365, SharePoint, Teams, and Office Solid understanding of Microsoft Windows 10 & 7 environments Experience with server management, Active Directory, Veeam Backup, SQL, and Microsoft Server Familiarity with LAN and WAN networks, including troubleshooting and VLAN configuration Ability to manage 3rd party vendors and maintain comprehensive technical documentation If you're passionate about collaboration, innovation, and continuous improvement, this could be perfect opportunity for you!
Senior 2nd Line Support Up to 35K Leeds Company benefits Company pension Health and wellbeing programme Flexible working Gym membership Referral programme Birthday off Company events (paid for lunches and days out) Company car (role dependent) I'm working with one of the UKs largest managed service providers specializing in cloud technologies and innovative solutions , due to onboarding a number of new clients they finally have an opening in their support team for a motivated individual to come and join them on a full time permanent basis. The Senior 2nd line Support team are responsible for delivering a high level of support to their clients. You will be an escalation point for the 1st and 2nd line team and may have to visit client sites for major incident resolution and complex issues. If you are looking for a rewarding role then this could be the perfect fit for you, the company often promote internally and along with a generous benefits package comes great progression routes (including engineer to manager roles) and further recognition for your herd work via rewards such as additional leave and paid for company days out/ lunches. All they ask in return is that the senior support engineers have experience with the below technologies and are able to demonstrate them by hitting the ground running: Microsoft Windows server (2012, 2016, 2019 and 2022) Windows 7/10 and Microsoft Office Virtualisation troubleshooting (Hyper V) Cloud Services (Azure/RDS/Citrix) Networking, routing, and firewalls (Sophos) VOIP Technologies Project snd infrastructure experience is highly dsirable but the Senior 2nd line support engineer will get hands on training to complete such tasks so not essential. Apply now! We always aim to get back to every candidate but due to the volume of applicants if you don't receive a response within 7 days of application then this may mean you have not been shortlisted at this stage. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Senior 2nd Line Support Up to 35K Leeds Company benefits Company pension Health and wellbeing programme Flexible working Gym membership Referral programme Birthday off Company events (paid for lunches and days out) Company car (role dependent) I'm working with one of the UKs largest managed service providers specializing in cloud technologies and innovative solutions , due to onboarding a number of new clients they finally have an opening in their support team for a motivated individual to come and join them on a full time permanent basis. The Senior 2nd line Support team are responsible for delivering a high level of support to their clients. You will be an escalation point for the 1st and 2nd line team and may have to visit client sites for major incident resolution and complex issues. If you are looking for a rewarding role then this could be the perfect fit for you, the company often promote internally and along with a generous benefits package comes great progression routes (including engineer to manager roles) and further recognition for your herd work via rewards such as additional leave and paid for company days out/ lunches. All they ask in return is that the senior support engineers have experience with the below technologies and are able to demonstrate them by hitting the ground running: Microsoft Windows server (2012, 2016, 2019 and 2022) Windows 7/10 and Microsoft Office Virtualisation troubleshooting (Hyper V) Cloud Services (Azure/RDS/Citrix) Networking, routing, and firewalls (Sophos) VOIP Technologies Project snd infrastructure experience is highly dsirable but the Senior 2nd line support engineer will get hands on training to complete such tasks so not essential. Apply now! We always aim to get back to every candidate but due to the volume of applicants if you don't receive a response within 7 days of application then this may mean you have not been shortlisted at this stage. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd Line IT Support Engineer Oxfordshire / On-Site with occasional travel 40,000 - 45,000 + bonus, share scheme, private dental and medical, a generous pension and more Full Time / Permanent The Role and Company My client, a well-established professional services organisation, is looking for an experienced 3rd Line IT Support Engineer to join their small but growing in-house IT Team. The role will be a combination of both support (2nd and 3rd Line) and exciting project work working closely with the IT Manager and other IT Engineers. The role will be based just north of Oxford with very occasional travel to other offices in the UK. Responsibilities Configure and deploy infrastructure items including servers, networks, and all IT peripherals, for example: printers, scanners, mobiles devices, laptops and thin clients. Monitor and manage the IT systems using appropriate tools, and with the aid of the IT suppliers where appropriate, in order to maximise performance and uptime. Be an effective point of contact for internal IT, resolving issues or referring to 3rd parties as appropriate Support the Helpdesk Team - providing escalation to telephone support, and 1st - 3rd line support as this role is the primary escalation / cover point for the 1st/2nd line Helpdesk team. Identify areas where improvements can be made in the IT service. Take responsibility for assigned Projects and deliver them to time, cost and quality. Maintaining a high level of Cyber Security awareness and being proactive in securing our infrastructure and systems. Mentor and train other members of the Internal IT Team. Skills and Experience required Previous IT support experience, ideally 3rd line level but strong 2nd line experience is considered Good team player with flexible approach to working environment Experience with VMware virtualisation and ideally some Citrix knowledge Experience supporting and implementing Microsoft Windows Server and Microsoft SQL Supporting Microsoft Office 365 including: Email, Teams, OneDrive, SharePoint Good working knowledge of Multi-Factor Authentication Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi Experience of supporting backup tools such as Veeam Supporting Domain Services including Active Directory and Group Policy Ability to deliver major system upgrades, complete change control and project work Good documentation skills with an eye for details and accuracy: technical change controls, user guides, business processes, standards, policies and procedures Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 19, 2024
Full time
3rd Line IT Support Engineer Oxfordshire / On-Site with occasional travel 40,000 - 45,000 + bonus, share scheme, private dental and medical, a generous pension and more Full Time / Permanent The Role and Company My client, a well-established professional services organisation, is looking for an experienced 3rd Line IT Support Engineer to join their small but growing in-house IT Team. The role will be a combination of both support (2nd and 3rd Line) and exciting project work working closely with the IT Manager and other IT Engineers. The role will be based just north of Oxford with very occasional travel to other offices in the UK. Responsibilities Configure and deploy infrastructure items including servers, networks, and all IT peripherals, for example: printers, scanners, mobiles devices, laptops and thin clients. Monitor and manage the IT systems using appropriate tools, and with the aid of the IT suppliers where appropriate, in order to maximise performance and uptime. Be an effective point of contact for internal IT, resolving issues or referring to 3rd parties as appropriate Support the Helpdesk Team - providing escalation to telephone support, and 1st - 3rd line support as this role is the primary escalation / cover point for the 1st/2nd line Helpdesk team. Identify areas where improvements can be made in the IT service. Take responsibility for assigned Projects and deliver them to time, cost and quality. Maintaining a high level of Cyber Security awareness and being proactive in securing our infrastructure and systems. Mentor and train other members of the Internal IT Team. Skills and Experience required Previous IT support experience, ideally 3rd line level but strong 2nd line experience is considered Good team player with flexible approach to working environment Experience with VMware virtualisation and ideally some Citrix knowledge Experience supporting and implementing Microsoft Windows Server and Microsoft SQL Supporting Microsoft Office 365 including: Email, Teams, OneDrive, SharePoint Good working knowledge of Multi-Factor Authentication Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi Experience of supporting backup tools such as Veeam Supporting Domain Services including Active Directory and Group Policy Ability to deliver major system upgrades, complete change control and project work Good documentation skills with an eye for details and accuracy: technical change controls, user guides, business processes, standards, policies and procedures Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Role: 2nd Line Engineer Location: West London Salary: 25,000 to 30,000 Join my clients dynamic team of skilled professionals where you'll play a vital role in delivering top-notch technical support to their diverse clientele. As a member of our team, you'll be responsible for providing day-to-day telephone and remote assistance at both 1st and 2nd line levels. To excel in this role, you should possess experience supporting Windows 10/11 and the latest Mac OSX operating systems within a business network environment. Benefits - Guaranteed Bonus / Location Allowance / Training / Great Team / Events / Clear progression Additionally, you'll need expertise in: Troubleshooting and resolving issues over the phone and remotely at the 2nd line level. Hands-on experience with deskside hardware/software installation, configuration, and troubleshooting. Proficiency in configuring and troubleshooting Microsoft 365 tools such as Outlook, Teams, Exchange Online, and Active Directory. Strong understanding and practical knowledge of network configuration and troubleshooting, including DHCP, Routers, Switches, and Firewalls Ability to troubleshoot, fix, and support mobile devices including Android and iOS phones and tablets using Intune / JAMF Prior customer service experience in a help desk environment, utilizing helpdesk applications to manage tickets within the defined SLAs. In addition to technical skills, we're looking for individuals who possess the following qualities: Enthusiastic and driven individual with a can do attitude Proactive problem-solving skills and a creative approach to the challenges you will face. Exceptional customer service skills with the ability to interact effectively with clients at all levels. Strong interpersonal skills to build and maintain client relationships. Excellent organizational skills, including time management and administrative tasks. Ability to thrive under pressure in a client-facing environment while meeting weekly targets. Excellent verbal and written communication skills with keen attention to detail in ticket management and documentation. As part of our team, you'll report directly to the internal help desk manager and participate in weekly team meetings to review performance and plan for the week ahead. If you're ready to take on this exciting opportunity, we encourage you to apply and be part of our success story. What we offer: Join a great team looking to continue their upward trajectory. Hybrid working Competitive salary with an even better benefits package! Engage with cutting edge technology, be at the forefront of IT innovation Certification training Team socials & so much more! Like the look of what you see? Apply today to be immediately considered! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Role: 2nd Line Engineer Location: West London Salary: 25,000 to 30,000 Join my clients dynamic team of skilled professionals where you'll play a vital role in delivering top-notch technical support to their diverse clientele. As a member of our team, you'll be responsible for providing day-to-day telephone and remote assistance at both 1st and 2nd line levels. To excel in this role, you should possess experience supporting Windows 10/11 and the latest Mac OSX operating systems within a business network environment. Benefits - Guaranteed Bonus / Location Allowance / Training / Great Team / Events / Clear progression Additionally, you'll need expertise in: Troubleshooting and resolving issues over the phone and remotely at the 2nd line level. Hands-on experience with deskside hardware/software installation, configuration, and troubleshooting. Proficiency in configuring and troubleshooting Microsoft 365 tools such as Outlook, Teams, Exchange Online, and Active Directory. Strong understanding and practical knowledge of network configuration and troubleshooting, including DHCP, Routers, Switches, and Firewalls Ability to troubleshoot, fix, and support mobile devices including Android and iOS phones and tablets using Intune / JAMF Prior customer service experience in a help desk environment, utilizing helpdesk applications to manage tickets within the defined SLAs. In addition to technical skills, we're looking for individuals who possess the following qualities: Enthusiastic and driven individual with a can do attitude Proactive problem-solving skills and a creative approach to the challenges you will face. Exceptional customer service skills with the ability to interact effectively with clients at all levels. Strong interpersonal skills to build and maintain client relationships. Excellent organizational skills, including time management and administrative tasks. Ability to thrive under pressure in a client-facing environment while meeting weekly targets. Excellent verbal and written communication skills with keen attention to detail in ticket management and documentation. As part of our team, you'll report directly to the internal help desk manager and participate in weekly team meetings to review performance and plan for the week ahead. If you're ready to take on this exciting opportunity, we encourage you to apply and be part of our success story. What we offer: Join a great team looking to continue their upward trajectory. Hybrid working Competitive salary with an even better benefits package! Engage with cutting edge technology, be at the forefront of IT innovation Certification training Team socials & so much more! Like the look of what you see? Apply today to be immediately considered! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Chapman Tate Associates
Little Houghton, Northamptonshire
Job Title: IT Support Engineer Location: Northampton - 3 days from the office 2 from home Salary: Up to 25,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices. Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Troubleshoot and resolve hardware and software issues promptly and efficiently. - Escalate complex problems to the appropriate teams while ensuring timely resolution. - Document all support interactions and solutions accurately within the ticketing system. - Assist with the setup and configuration of user accounts, devices, and software applications. - Collaborate with other members of the IT team to improve processes and enhance customer satisfaction. Requirements: - Previous experience in a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. - A proactive attitude towards learning and staying updated with technological advancements. Benefits: - Competitive salary up to 28,000 per annum. - Opportunities for career advancement and professional development. - Friendly and supportive working environment. - Pension scheme and other employee benefits. - Convenient location in Northampton with easy access to public transportation. If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
Apr 19, 2024
Full time
Job Title: IT Support Engineer Location: Northampton - 3 days from the office 2 from home Salary: Up to 25,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices. Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Troubleshoot and resolve hardware and software issues promptly and efficiently. - Escalate complex problems to the appropriate teams while ensuring timely resolution. - Document all support interactions and solutions accurately within the ticketing system. - Assist with the setup and configuration of user accounts, devices, and software applications. - Collaborate with other members of the IT team to improve processes and enhance customer satisfaction. Requirements: - Previous experience in a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. - A proactive attitude towards learning and staying updated with technological advancements. Benefits: - Competitive salary up to 28,000 per annum. - Opportunities for career advancement and professional development. - Friendly and supportive working environment. - Pension scheme and other employee benefits. - Convenient location in Northampton with easy access to public transportation. If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
Network Support Engineer 12 - 18 month contract £250 - £265/day Swindon Inside IR35 CCNA Routers VPN's Cisco/Juniper My client require the services of a specialist 1st/2nd line Network Support Engineer to join their multi-tiered network support team for a long term contract of between 12 - 18 months. Responsibilities: - Support internal users through helpdesk ticketing system - Troubleshoot and resolve end user network queries - Installation of patch panels and cabling - Configuration and installation of routers and switches Key skills required: - 2 + years experience in working in a network support role. - CCNA certified - Routing knowledge - Hands on experience in setting up/trouble shooting VPN s/VLAN s - Familiar with WiFi - Familiar with configuring Juniper/Cisco switches/routers - Excellent communications skills This is a long-term, secure contract that is likely to continue for 18 months+. It's based at client site in Swindon and it paying between £250 - £265 per day. The ideal candidate will be able to start the role from 1st April 2024. Ballantyne Technology operate as an employment agency for their clients. For more information contact Jamie Smith.
Apr 19, 2024
Contractor
Network Support Engineer 12 - 18 month contract £250 - £265/day Swindon Inside IR35 CCNA Routers VPN's Cisco/Juniper My client require the services of a specialist 1st/2nd line Network Support Engineer to join their multi-tiered network support team for a long term contract of between 12 - 18 months. Responsibilities: - Support internal users through helpdesk ticketing system - Troubleshoot and resolve end user network queries - Installation of patch panels and cabling - Configuration and installation of routers and switches Key skills required: - 2 + years experience in working in a network support role. - CCNA certified - Routing knowledge - Hands on experience in setting up/trouble shooting VPN s/VLAN s - Familiar with WiFi - Familiar with configuring Juniper/Cisco switches/routers - Excellent communications skills This is a long-term, secure contract that is likely to continue for 18 months+. It's based at client site in Swindon and it paying between £250 - £265 per day. The ideal candidate will be able to start the role from 1st April 2024. Ballantyne Technology operate as an employment agency for their clients. For more information contact Jamie Smith.
1st Line Technical Support Agent Onsite: Bracknell Shifts: 4 days on 4 days off/ 12 hour shifts Brief Overview of role / project: We are looking for a candidate to fill a 1st Line Technical Support Agent role with a flexible, dynamic, can-do attitude, working in a fast-paced environment to join a friendly and collaborative team, to be our first point who can add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. Be clear and concise when engaging the customers, updating the customer efficiently in a prompt manner and see technical issues through to resolution. Mandatory Skills (Candidate must have all): Attention to detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes. Basic networking knowledge. Project People is acting as an Employment Business in relation to this vacancy.
Apr 19, 2024
Seasonal
1st Line Technical Support Agent Onsite: Bracknell Shifts: 4 days on 4 days off/ 12 hour shifts Brief Overview of role / project: We are looking for a candidate to fill a 1st Line Technical Support Agent role with a flexible, dynamic, can-do attitude, working in a fast-paced environment to join a friendly and collaborative team, to be our first point who can add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. Be clear and concise when engaging the customers, updating the customer efficiently in a prompt manner and see technical issues through to resolution. Mandatory Skills (Candidate must have all): Attention to detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes. Basic networking knowledge. Project People is acting as an Employment Business in relation to this vacancy.
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of active directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 19, 2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of active directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job Title: C++ Build Engineer Contract Duration: 12 months Location: London, UK Rate: 600 to 800 per day via umbrella company Company Overview: Investment Bank Role Overview: As a C++ Build Engineer, you will be responsible for managing and maintaining the build infrastructure for our client, a prominent investment bank based in London. You will play a critical role in ensuring the smooth and efficient build process for C++ applications, contributing to the overall success of our client's software development projects. Key Responsibilities: - Designing, implementing, and maintaining build systems for C++ applications. - Collaborating with software developers to optimise build processes and improve build times. - Troubleshooting build failures and resolving issues promptly to minimise downtime. - Managing dependencies and ensuring compatibility across different platforms and environments. - Automating build and deployment processes to streamline development work flows. - Monitoring build system performance and implementing improvements as needed. - Providing technical support and guidance to development teams regarding build-related matters. Requirements: - Strong proficiency in C++ programming language. - Solid understanding of build systems such as CMake, Make, or Bazel. - Experience with version control systems, preferably Git. - Familiarity with continuous integration (CI) and continuous deployment (CD) concepts. - Proficiency in scripting languages such as Python or Bash. - Excellent problem-solving skills and attention to detail. - Strong communication and collaboration skills. - Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). Nice to Have: - Knowledge of financial services industry or experience working in a similar environment. - Familiarity with Jenkins, TeamCity, or other CI/CD tools. - Experience with containerization technologies such as Docker or Kubernetes. Benefits: - Competitive daily rate. - Opportunity to work with a leading investment bank in the heart of London. - Exposure to cutting-edge technologies and projects. - Potential for contract extension or permanent placement based on performance. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom Partnership Number OC(phone number removed) England and Wales
Apr 19, 2024
Contractor
Job Title: C++ Build Engineer Contract Duration: 12 months Location: London, UK Rate: 600 to 800 per day via umbrella company Company Overview: Investment Bank Role Overview: As a C++ Build Engineer, you will be responsible for managing and maintaining the build infrastructure for our client, a prominent investment bank based in London. You will play a critical role in ensuring the smooth and efficient build process for C++ applications, contributing to the overall success of our client's software development projects. Key Responsibilities: - Designing, implementing, and maintaining build systems for C++ applications. - Collaborating with software developers to optimise build processes and improve build times. - Troubleshooting build failures and resolving issues promptly to minimise downtime. - Managing dependencies and ensuring compatibility across different platforms and environments. - Automating build and deployment processes to streamline development work flows. - Monitoring build system performance and implementing improvements as needed. - Providing technical support and guidance to development teams regarding build-related matters. Requirements: - Strong proficiency in C++ programming language. - Solid understanding of build systems such as CMake, Make, or Bazel. - Experience with version control systems, preferably Git. - Familiarity with continuous integration (CI) and continuous deployment (CD) concepts. - Proficiency in scripting languages such as Python or Bash. - Excellent problem-solving skills and attention to detail. - Strong communication and collaboration skills. - Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). Nice to Have: - Knowledge of financial services industry or experience working in a similar environment. - Familiarity with Jenkins, TeamCity, or other CI/CD tools. - Experience with containerization technologies such as Docker or Kubernetes. Benefits: - Competitive daily rate. - Opportunity to work with a leading investment bank in the heart of London. - Exposure to cutting-edge technologies and projects. - Potential for contract extension or permanent placement based on performance. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom Partnership Number OC(phone number removed) England and Wales
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 19, 2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 19, 2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.