IBP are currently recuiting for a SHEQ Advisor based in the North East. The SHEQ Advisor is a Regional role covering the North. Reporting into the SHEQ Manager, the jobholder will support the Regional SHEQ Function. To deliver and maintain a positive Safety, Health, Environmental and Quality (SHEQ) culture throughout the fibre build workforce across two operating businesses. Ensuring the effective delivery of associated management strategies / action plans to exceed client expectations and prevent incidents, injuries, work-related illness, damage to underground, overhead apparatus and domestic services and progress driver behaviour to reduce at-fault traffic collisions. The main duties include but are not limited to: Instilling and promoting a right first-time approach to network build quality and ensuring that where non-conformity is identified, corrective and preventative actions are adopted to achieve continuous improvement. Ensure good environmental practice across our operations, continually looking to develop and introduce sustainable processes and behaviours across our supply chain and fibre build activities, whilst ensuring that focus is applied to the following areas: Decarbonising our operations and services to our clients Environmental performance Adopting world class standards Monitoring and controlling sustainability and environmental risk Provide effective implementation of controls to address risk from working within and around occupied commercial and residential properties. Produce SHEQ performance reports as required by both clients, divisional and group functions and present at meetings as required. Collaborate with the SHEQ Co-ordinator to ensure a fully competent workforce. Collaborate with the internal SMART Awards accreditation team to ensure job role compliance against fully accredited workforce matrices. Ensure all personnel receive the necessary induction / onboarding prior to being put to work. Capture and reporting of Scope 1,2 and 3 Carbon emissions for onward reporting into the SHEQ Manager and Head of SHEQ. Capture and collate waste management data derived from sub-contractor organisations for 2nd party assurance (chain of custody). Collaborate with drivers to support the management of Occupational Road Risk and progress driver behaviour to reduce at-fault traffic collisions and unreported vehicle damage. Where necessary, create and distribute SHEQ related promotional material, alerts, bulletins, and briefings to increase awareness and communicate lessons learned. Ensure that incident investigations are to an exemplary standard and act as lead investigator were required. Ensure all associated guidance documents, standards, and specifications applicable to our operations are accessible and readily available where required. Provide effective delivery of health surveillance requirements (e.g., HAVS, Climbers Medical, Face-Fit Testing of RPE, Pre-employment screening, Drugs and Alcohol Testing etc.) Support the group supply chain control team in the completion and submission of all sub-contractor SHEQ evaluations to ensure that they progress efficiently. The Ideal candidate must possess the following skills and experience: A comprehensive knowledge and understanding of all aspects associated with safety, health, environmental and quality risk management.Demonstrable experience of recognised best practice, risk management techniques and management principles. A comprehensive knowledge of current safety, health and environmental legislation, management, and standards. Ability to problem solve and implement solutions to mitigate risk. An effective advisor with highly developed skills regarding stakeholder engagement and experience of liaison and influence at management level. Ability to interpret and provide authoritative advice on safety, health, environmental and quality risk management issues. Proven, demonstrable experience in a similar role, ideally gained within the Telecoms sector. Ability to manage multiple priorities and deadlines with positive outcomes. NEBOSH General or Construction Certificate (or equivalent) Working towards NEBOSH Diploma. Affiliate Member (AIOSH) (Internal Grade 3) ideally working towards Technical Member (TECH IOSH) or equivalent professional body grade. Technical Member IOSH (Tech IOSH) (Internal Grade 4), ideally working towards Certified Membership (Cert IOSH) or equivalent professional body grade. Up to date CPD. Experience of complying with and working to an externally audited management standard including ISO 45001, ISO 9001, and ISO 14001. Along with but not limited to Achilles, Carbon Reduce, NICEIC, Safe Contractor, FIRAS etc. Recent proven experience of working in a SHEQ Advisor position. Knowledge and experience in Streetworks, working at height, confined spaces, and Construction Design Management Ability to use work management systems, Microsoft Office 365 applications, produce reports, analyse data, and implement strategies/ action plans. Thank you for applying and sending your CV to IBP Recruitment Ltd for this and future roles. Successful applicants will be contacted within 15 working days of submitting their application if you do not hear back within this time, please assume that you have been unsuccessful on this occasion. Please feel free to apply for any future roles. IBP Recruitment Ltd provides services as an Agency and an Employment Business for permanent recruitment and we are committed to equal opportunities for all candidates
Mar 28, 2024
Full time
IBP are currently recuiting for a SHEQ Advisor based in the North East. The SHEQ Advisor is a Regional role covering the North. Reporting into the SHEQ Manager, the jobholder will support the Regional SHEQ Function. To deliver and maintain a positive Safety, Health, Environmental and Quality (SHEQ) culture throughout the fibre build workforce across two operating businesses. Ensuring the effective delivery of associated management strategies / action plans to exceed client expectations and prevent incidents, injuries, work-related illness, damage to underground, overhead apparatus and domestic services and progress driver behaviour to reduce at-fault traffic collisions. The main duties include but are not limited to: Instilling and promoting a right first-time approach to network build quality and ensuring that where non-conformity is identified, corrective and preventative actions are adopted to achieve continuous improvement. Ensure good environmental practice across our operations, continually looking to develop and introduce sustainable processes and behaviours across our supply chain and fibre build activities, whilst ensuring that focus is applied to the following areas: Decarbonising our operations and services to our clients Environmental performance Adopting world class standards Monitoring and controlling sustainability and environmental risk Provide effective implementation of controls to address risk from working within and around occupied commercial and residential properties. Produce SHEQ performance reports as required by both clients, divisional and group functions and present at meetings as required. Collaborate with the SHEQ Co-ordinator to ensure a fully competent workforce. Collaborate with the internal SMART Awards accreditation team to ensure job role compliance against fully accredited workforce matrices. Ensure all personnel receive the necessary induction / onboarding prior to being put to work. Capture and reporting of Scope 1,2 and 3 Carbon emissions for onward reporting into the SHEQ Manager and Head of SHEQ. Capture and collate waste management data derived from sub-contractor organisations for 2nd party assurance (chain of custody). Collaborate with drivers to support the management of Occupational Road Risk and progress driver behaviour to reduce at-fault traffic collisions and unreported vehicle damage. Where necessary, create and distribute SHEQ related promotional material, alerts, bulletins, and briefings to increase awareness and communicate lessons learned. Ensure that incident investigations are to an exemplary standard and act as lead investigator were required. Ensure all associated guidance documents, standards, and specifications applicable to our operations are accessible and readily available where required. Provide effective delivery of health surveillance requirements (e.g., HAVS, Climbers Medical, Face-Fit Testing of RPE, Pre-employment screening, Drugs and Alcohol Testing etc.) Support the group supply chain control team in the completion and submission of all sub-contractor SHEQ evaluations to ensure that they progress efficiently. The Ideal candidate must possess the following skills and experience: A comprehensive knowledge and understanding of all aspects associated with safety, health, environmental and quality risk management.Demonstrable experience of recognised best practice, risk management techniques and management principles. A comprehensive knowledge of current safety, health and environmental legislation, management, and standards. Ability to problem solve and implement solutions to mitigate risk. An effective advisor with highly developed skills regarding stakeholder engagement and experience of liaison and influence at management level. Ability to interpret and provide authoritative advice on safety, health, environmental and quality risk management issues. Proven, demonstrable experience in a similar role, ideally gained within the Telecoms sector. Ability to manage multiple priorities and deadlines with positive outcomes. NEBOSH General or Construction Certificate (or equivalent) Working towards NEBOSH Diploma. Affiliate Member (AIOSH) (Internal Grade 3) ideally working towards Technical Member (TECH IOSH) or equivalent professional body grade. Technical Member IOSH (Tech IOSH) (Internal Grade 4), ideally working towards Certified Membership (Cert IOSH) or equivalent professional body grade. Up to date CPD. Experience of complying with and working to an externally audited management standard including ISO 45001, ISO 9001, and ISO 14001. Along with but not limited to Achilles, Carbon Reduce, NICEIC, Safe Contractor, FIRAS etc. Recent proven experience of working in a SHEQ Advisor position. Knowledge and experience in Streetworks, working at height, confined spaces, and Construction Design Management Ability to use work management systems, Microsoft Office 365 applications, produce reports, analyse data, and implement strategies/ action plans. Thank you for applying and sending your CV to IBP Recruitment Ltd for this and future roles. Successful applicants will be contacted within 15 working days of submitting their application if you do not hear back within this time, please assume that you have been unsuccessful on this occasion. Please feel free to apply for any future roles. IBP Recruitment Ltd provides services as an Agency and an Employment Business for permanent recruitment and we are committed to equal opportunities for all candidates
Microsoft Security SME - Italian Speaking Are you a tech-savvy professional fluent in Italian with a passion for Microsoft tech, particularly in the Security space? We are seeking a highly skilled and experienced individual to join our client's team as a Microsoft Security SME, specifically on their team servicing continental Europe. This is an exciting opportunity for someone with deep expertise in the Microsoft Security suite, as well as fluency in Italian, to contribute to the teams ongoing successes. Key Responsibilities: Subject Matter Expertise: Serve as the go-to expert for all things in the Microsoft suite to their clients. Ability to provide in-depth knowledge and communicate complex technical topics in mulitple languages. Consultation & Advisory: Collaborate with their clients to understand their business needs and provide technical resolutions to any issues with Microsoft technologies. Implementation & Integration: Lead on the planning, development, implementation, and integration of any technical solutions that need to be deployed. Troubleshooting & Support: Diagnose and resolve complex issues related to Microsoft technologies. Provide timely and effective support to and clients, ensuring optimal system performance and minimal client downtime. Training: Conduct training sessions for end-users on Microsoft applications, and related features. Facilitate knowledge transfer sessions to empower clients with the skills to maximize the benefits of Microsoft solutions. Stay Current: Stay on top of current developments in the Microsoft ecosystem, and be able to communicate these to their clients What you'll need: Fluency in Italian is absolutely essential, and ability to communicate complex technical issues. Extensive experience in Microsoft technologies, ideally in the Modern Workplace toolkit. Demonstratable experience working with Microsoft Security products such as Defender, Sentinel, or Purview. Excellent communication and interpersonal skills across multiple languages. Relevant Certifications in either O365, Microsoft Security and Compliance, or Purview. What's on offer Initial 18-month contract Multiple roles on offer, salaries ranging from 50,000 up to 90,000. Fully remote working (as long as you're based in the UK) Best in class training program. Opportunity to work with brand-new Microsoft technologies being deployed internationally. What's Next? If you're interested then please apply with a copy of your CV ASAP as there are multiple requirements. Please note that sponsorship is not on offer for this role. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Mar 28, 2024
Contractor
Microsoft Security SME - Italian Speaking Are you a tech-savvy professional fluent in Italian with a passion for Microsoft tech, particularly in the Security space? We are seeking a highly skilled and experienced individual to join our client's team as a Microsoft Security SME, specifically on their team servicing continental Europe. This is an exciting opportunity for someone with deep expertise in the Microsoft Security suite, as well as fluency in Italian, to contribute to the teams ongoing successes. Key Responsibilities: Subject Matter Expertise: Serve as the go-to expert for all things in the Microsoft suite to their clients. Ability to provide in-depth knowledge and communicate complex technical topics in mulitple languages. Consultation & Advisory: Collaborate with their clients to understand their business needs and provide technical resolutions to any issues with Microsoft technologies. Implementation & Integration: Lead on the planning, development, implementation, and integration of any technical solutions that need to be deployed. Troubleshooting & Support: Diagnose and resolve complex issues related to Microsoft technologies. Provide timely and effective support to and clients, ensuring optimal system performance and minimal client downtime. Training: Conduct training sessions for end-users on Microsoft applications, and related features. Facilitate knowledge transfer sessions to empower clients with the skills to maximize the benefits of Microsoft solutions. Stay Current: Stay on top of current developments in the Microsoft ecosystem, and be able to communicate these to their clients What you'll need: Fluency in Italian is absolutely essential, and ability to communicate complex technical issues. Extensive experience in Microsoft technologies, ideally in the Modern Workplace toolkit. Demonstratable experience working with Microsoft Security products such as Defender, Sentinel, or Purview. Excellent communication and interpersonal skills across multiple languages. Relevant Certifications in either O365, Microsoft Security and Compliance, or Purview. What's on offer Initial 18-month contract Multiple roles on offer, salaries ranging from 50,000 up to 90,000. Fully remote working (as long as you're based in the UK) Best in class training program. Opportunity to work with brand-new Microsoft technologies being deployed internationally. What's Next? If you're interested then please apply with a copy of your CV ASAP as there are multiple requirements. Please note that sponsorship is not on offer for this role. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Are you looking to get into the world of technology? Do you have great customer service skills? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so please get in touch! I am recruiting a Technical Support Advisor for a fast-growing IT company based in the Altrincham area. Paying a starting salary of £24k, you will work as part of a close-knit team, in educating and troubleshooting any technical queries from customers. Based in their swanky offices, I am keen to speak to candidates who have a passion for IT and delivering an outstanding experience to the customer. What will you be doing as Technical Support Advisor? Handling any incoming customer queries via telephone, email & live chat Troubleshooting reported problems managing the issue, and provide regular feedback to the customer with updates on the issue Collaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customer Develop an in-depth knowledge of the companys products and services Manage a busy workload and assess priorities Accurately record all information and dialogue with the customer on internal system Any other ad-hoc duties as required We would LOVE to hear from you if you have the following skills and experience: Previous experience as a Customer Service Advisor, Helpdesk agent is preferred Previous knowledge or experience from a Telecoms, IT or Technical environment is desirable Experience of call handling is absolutely essential Proactive and solutions focused approach to work Excellent communication skills, with ability to deliver the message with confidence and empathy Be able to listen and really pinpoint what the issue is Enjoy working as part of a team, but have the drive to work on own initiative What will you get in return for your work as a Technical Support Advisor? Salary: £24000 Working Hours: 37.5 hours a week on shift rota between 8:30am - 6pm (Monday - Sunday) Weekend shifts are remote based Holidays: 25 days holiday + bank holidays Opportunities for progression and personal development Chance to join a fun, dynamic working environment If this sounds like a role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Mar 28, 2024
Full time
Are you looking to get into the world of technology? Do you have great customer service skills? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so please get in touch! I am recruiting a Technical Support Advisor for a fast-growing IT company based in the Altrincham area. Paying a starting salary of £24k, you will work as part of a close-knit team, in educating and troubleshooting any technical queries from customers. Based in their swanky offices, I am keen to speak to candidates who have a passion for IT and delivering an outstanding experience to the customer. What will you be doing as Technical Support Advisor? Handling any incoming customer queries via telephone, email & live chat Troubleshooting reported problems managing the issue, and provide regular feedback to the customer with updates on the issue Collaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customer Develop an in-depth knowledge of the companys products and services Manage a busy workload and assess priorities Accurately record all information and dialogue with the customer on internal system Any other ad-hoc duties as required We would LOVE to hear from you if you have the following skills and experience: Previous experience as a Customer Service Advisor, Helpdesk agent is preferred Previous knowledge or experience from a Telecoms, IT or Technical environment is desirable Experience of call handling is absolutely essential Proactive and solutions focused approach to work Excellent communication skills, with ability to deliver the message with confidence and empathy Be able to listen and really pinpoint what the issue is Enjoy working as part of a team, but have the drive to work on own initiative What will you get in return for your work as a Technical Support Advisor? Salary: £24000 Working Hours: 37.5 hours a week on shift rota between 8:30am - 6pm (Monday - Sunday) Weekend shifts are remote based Holidays: 25 days holiday + bank holidays Opportunities for progression and personal development Chance to join a fun, dynamic working environment If this sounds like a role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Bennett and Game are currently looking for a HSEQ Advisor to join our client, based in Broxburn, working in the Telecommunications and the Civil Engineering sector. This specific sector involves working with many different clients in various industries. In your role you will be a member of the larger team that provides leadership and support from a legal and moral perspective ensuring that they deliver projects safely, to the highest of standards, compliant with UK laws, regulations, best industry practice and acceptable industry standards. HSQE Advisor Position Remuneration Annual Salary: £38,000, with a bonus scheme. Holidays: 28 days inclusive of bank holidays. Your vehicle: 4x4 with fuel card (Ranger - Hi-Lux models) Pension: 5% staff contribution, 3% employer contribution Entitlement: Company life assurance & critical Illness scheme. Organisations: One membership paid HSQE Advisor Position Overview You will be based out of the Head Office our hours of work will be Monday to Friday, flexible working arrangements to be agreed, Job Type: Permanent Job Location: Edinburgh Job Title: HSEQ Advisor Start date: ASAP (happy to wait for notice periods) Projects: Infrastructure, Utilities, Telecoms Reporting to: Director and HSEQ Manager Working hours: Monday to Friday HSQE Advisor Position Requirements Membership of a chartered organisation: IOSH, other HSQE Memberships - Full CPD support (One Membership paid) Preferred membership of IEMA: this can be developed if the right candidate is not a member, Core qualifications H&S: NEBOSH qualified, NVQ Level 5 preferred - NEBOSH Dip or equivalent preferred - Other related NVQ-SVQ/technical qualifications, ISO: Have auditing competence in relation to 45001:2018 - 9001:2015 - 14001:2015 - Achilles and safe contractor accreditations, Skills cards: CSCS relating to the above qualifications - EUSR telecoms/power (training provided) NRSWA Training: Is an advantage, this can be supplied as a part of onboarding. Computer literate: Be competent in using Microsoft packages, Sharepoint system software, Full driving licence and authorised to drive/work in the UK, Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Mar 26, 2024
Full time
Bennett and Game are currently looking for a HSEQ Advisor to join our client, based in Broxburn, working in the Telecommunications and the Civil Engineering sector. This specific sector involves working with many different clients in various industries. In your role you will be a member of the larger team that provides leadership and support from a legal and moral perspective ensuring that they deliver projects safely, to the highest of standards, compliant with UK laws, regulations, best industry practice and acceptable industry standards. HSQE Advisor Position Remuneration Annual Salary: £38,000, with a bonus scheme. Holidays: 28 days inclusive of bank holidays. Your vehicle: 4x4 with fuel card (Ranger - Hi-Lux models) Pension: 5% staff contribution, 3% employer contribution Entitlement: Company life assurance & critical Illness scheme. Organisations: One membership paid HSQE Advisor Position Overview You will be based out of the Head Office our hours of work will be Monday to Friday, flexible working arrangements to be agreed, Job Type: Permanent Job Location: Edinburgh Job Title: HSEQ Advisor Start date: ASAP (happy to wait for notice periods) Projects: Infrastructure, Utilities, Telecoms Reporting to: Director and HSEQ Manager Working hours: Monday to Friday HSQE Advisor Position Requirements Membership of a chartered organisation: IOSH, other HSQE Memberships - Full CPD support (One Membership paid) Preferred membership of IEMA: this can be developed if the right candidate is not a member, Core qualifications H&S: NEBOSH qualified, NVQ Level 5 preferred - NEBOSH Dip or equivalent preferred - Other related NVQ-SVQ/technical qualifications, ISO: Have auditing competence in relation to 45001:2018 - 9001:2015 - 14001:2015 - Achilles and safe contractor accreditations, Skills cards: CSCS relating to the above qualifications - EUSR telecoms/power (training provided) NRSWA Training: Is an advantage, this can be supplied as a part of onboarding. Computer literate: Be competent in using Microsoft packages, Sharepoint system software, Full driving licence and authorised to drive/work in the UK, Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Bennett and Game Recruitment LTD
Broxburn, West Lothian
Bennett and Game are currently looking for a HSEQ Advisor to join our client, based in Broxburn, working in the Telecommunications and the Civil Engineering sector. This specific sector involves working with many different clients in various industries. In your role you will be a member of the larger team that provides leadership and support from a legal and moral perspective ensuring that they deliver projects safely, to the highest of standards, compliant with UK laws, regulations, best industry practice and acceptable industry standards. HSQE Advisor Position Remuneration Annual Salary: 38,000, with a bonus scheme. Holidays: 28 days inclusive of bank holidays. Your vehicle: 4x4 with fuel card (Ranger - Hi-Lux models) Pension: 5% staff contribution, 3% employer contribution Entitlement: Company life assurance & critical Illness scheme. Organisations: One membership paid HSQE Advisor Position Overview You will be based out of the Head Office our hours of work will be Monday to Friday, flexible working arrangements to be agreed, Job Type: Permanent Job Location: Edinburgh Job Title: HSEQ Advisor Start date: ASAP (happy to wait for notice periods) Projects: Infrastructure, Utilities, Telecoms Reporting to: Director and HSEQ Manager Working hours: Monday to Friday HSQE Advisor Position Requirements Membership of a chartered organisation: IOSH, other HSQE Memberships - Full CPD support (One Membership paid) Preferred membership of IEMA: this can be developed if the right candidate is not a member, Core qualifications H&S: NEBOSH qualified, NVQ Level 5 preferred - NEBOSH Dip or equivalent preferred - Other related NVQ-SVQ/technical qualifications, ISO: Have auditing competence in relation to 45001:(Apply online only):(Apply online only):2015 - Achilles and safe contractor accreditations, Skills cards: CSCS relating to the above qualifications - EUSR telecoms/power (training provided) NRSWA Training: Is an advantage, this can be supplied as a part of onboarding. Computer literate: Be competent in using Microsoft packages, Sharepoint system software, Full driving licence and authorised to drive/work in the UK, Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Mar 26, 2024
Full time
Bennett and Game are currently looking for a HSEQ Advisor to join our client, based in Broxburn, working in the Telecommunications and the Civil Engineering sector. This specific sector involves working with many different clients in various industries. In your role you will be a member of the larger team that provides leadership and support from a legal and moral perspective ensuring that they deliver projects safely, to the highest of standards, compliant with UK laws, regulations, best industry practice and acceptable industry standards. HSQE Advisor Position Remuneration Annual Salary: 38,000, with a bonus scheme. Holidays: 28 days inclusive of bank holidays. Your vehicle: 4x4 with fuel card (Ranger - Hi-Lux models) Pension: 5% staff contribution, 3% employer contribution Entitlement: Company life assurance & critical Illness scheme. Organisations: One membership paid HSQE Advisor Position Overview You will be based out of the Head Office our hours of work will be Monday to Friday, flexible working arrangements to be agreed, Job Type: Permanent Job Location: Edinburgh Job Title: HSEQ Advisor Start date: ASAP (happy to wait for notice periods) Projects: Infrastructure, Utilities, Telecoms Reporting to: Director and HSEQ Manager Working hours: Monday to Friday HSQE Advisor Position Requirements Membership of a chartered organisation: IOSH, other HSQE Memberships - Full CPD support (One Membership paid) Preferred membership of IEMA: this can be developed if the right candidate is not a member, Core qualifications H&S: NEBOSH qualified, NVQ Level 5 preferred - NEBOSH Dip or equivalent preferred - Other related NVQ-SVQ/technical qualifications, ISO: Have auditing competence in relation to 45001:(Apply online only):(Apply online only):2015 - Achilles and safe contractor accreditations, Skills cards: CSCS relating to the above qualifications - EUSR telecoms/power (training provided) NRSWA Training: Is an advantage, this can be supplied as a part of onboarding. Computer literate: Be competent in using Microsoft packages, Sharepoint system software, Full driving licence and authorised to drive/work in the UK, Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Our client are seeking a Legal Advisor who has demonstrable experience of drafting, negotiating and concluding high value and complex IT contracts and supporting the business through the complete bid cycle. The successful candidate will have experience of working in house across various sectors including, but not limited to Telecoms, Public Sector, Banking and Insurance. You will also have excellent people skills, with an ability to work with a wide range of stakeholders across all levels of the business, underpinned by outstanding communication skills, both verbal and written. Responsibilities: Drafting, reviewing and negotiating a wide variety of commercial contracts and general terms and conditions. Supporting key stakeholders with the contractual documentation from RFP stage to contract signature. Handling and advising on, day to day legal and contractual queries. Proactively identifying legal risks to the business and assist in developing strategies and internal documents to mitigate risk. Handling a portfolio of compliance related matters as part of an overall compliance programme. Providing training on legal and compliance matters to non-legal functions. Ability to work on multiple demanding projects at any one time. Being technically excellent and commercially aware. Being a team player with a can-do attitude and an ability to 'think outside the box'. Delivering timely and high quality legal advice to the business all in a practical and commercially focussed way in relation to all relevant matters that reduce risk, resolve issues and maximise the opportunity for the business to deliver on its goals. This is remote role with travel into London as and when required - you can be office based or work hybrid if you prefer. Please apply for more information! Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Mar 25, 2024
Full time
Our client are seeking a Legal Advisor who has demonstrable experience of drafting, negotiating and concluding high value and complex IT contracts and supporting the business through the complete bid cycle. The successful candidate will have experience of working in house across various sectors including, but not limited to Telecoms, Public Sector, Banking and Insurance. You will also have excellent people skills, with an ability to work with a wide range of stakeholders across all levels of the business, underpinned by outstanding communication skills, both verbal and written. Responsibilities: Drafting, reviewing and negotiating a wide variety of commercial contracts and general terms and conditions. Supporting key stakeholders with the contractual documentation from RFP stage to contract signature. Handling and advising on, day to day legal and contractual queries. Proactively identifying legal risks to the business and assist in developing strategies and internal documents to mitigate risk. Handling a portfolio of compliance related matters as part of an overall compliance programme. Providing training on legal and compliance matters to non-legal functions. Ability to work on multiple demanding projects at any one time. Being technically excellent and commercially aware. Being a team player with a can-do attitude and an ability to 'think outside the box'. Delivering timely and high quality legal advice to the business all in a practical and commercially focussed way in relation to all relevant matters that reduce risk, resolve issues and maximise the opportunity for the business to deliver on its goals. This is remote role with travel into London as and when required - you can be office based or work hybrid if you prefer. Please apply for more information! Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
IBP are currently recuiting for a SHEQ Advisor based in the South West or Wales area. The SHEQ Advisor is a Regional role covering the South West and Wales. Reporting into the SHEQ Manager, the jobholder will support the Regional SHEQ Function. To deliver and maintain a positive Safety, Health, Environmental and Quality (SHEQ) culture throughout the fibre build workforce across two operating businesses. Ensuring the effective delivery of associated management strategies / action plans to exceed client expectations and prevent incidents, injuries, work-related illness, damage to underground, overhead apparatus and domestic services and progress driver behaviour to reduce at-fault traffic collisions. The main duties include but are not limited to: Instilling and promoting a right first-time approach to network build quality and ensuring that where non-conformity is identified, corrective and preventative actions are adopted to achieve continuous improvement. Ensure good environmental practice across our operations, continually looking to develop and introduce sustainable processes and behaviours across our supply chain and fibre build activities, whilst ensuring that focus is applied to the following areas: Decarbonising our operations and services to our clients Environmental performance Adopting world class standards Monitoring and controlling sustainability and environmental risk Provide effective implementation of controls to address risk from working within and around occupied commercial and residential properties. Produce SHEQ performance reports as required by both clients, divisional and group functions and present at meetings as required. Collaborate with the SHEQ Co-ordinator to ensure a fully competent workforce. Collaborate with the internal SMART Awards accreditation team to ensure job role compliance against fully accredited workforce matrices. Ensure all personnel receive the necessary induction / onboarding prior to being put to work. Capture and reporting of Scope 1,2 and 3 Carbon emissions for onward reporting into the SHEQ Manager and Head of SHEQ. Capture and collate waste management data derived from sub-contractor organisations for 2nd party assurance (chain of custody). Collaborate with drivers to support the management of Occupational Road Risk and progress driver behaviour to reduce at-fault traffic collisions and unreported vehicle damage. Where necessary, create and distribute SHEQ related promotional material, alerts, bulletins, and briefings to increase awareness and communicate lessons learned. Ensure that incident investigations are to an exemplary standard and act as lead investigator were required. Ensure all associated guidance documents, standards, and specifications applicable to our operations are accessible and readily available where required. Provide effective delivery of health surveillance requirements (e.g., HAVS, Climbers Medical, Face-Fit Testing of RPE, Pre-employment screening, Drugs and Alcohol Testing etc.) Support the group supply chain control team in the completion and submission of all sub-contractor SHEQ evaluations to ensure that they progress efficiently. The Ideal candidate must possess the following skills and experience: A comprehensive knowledge and understanding of all aspects associated with safety, health, environmental and quality risk management.Demonstrable experience of recognised best practice, risk management techniques and management principles. A comprehensive knowledge of current safety, health and environmental legislation, management, and standards. Ability to problem solve and implement solutions to mitigate risk. An effective advisor with highly developed skills regarding stakeholder engagement and experience of liaison and influence at management level. Ability to interpret and provide authoritative advice on safety, health, environmental and quality risk management issues. Proven, demonstrable experience in a similar role, ideally gained within the Telecoms sector. Ability to manage multiple priorities and deadlines with positive outcomes. NEBOSH General or Construction Certificate (or equivalent) Working towards NEBOSH Diploma. Affiliate Member (AIOSH) (Internal Grade 3) ideally working towards Technical Member (TECH IOSH) or equivalent professional body grade. Technical Member IOSH (Tech IOSH) (Internal Grade 4), ideally working towards Certified Membership (Cert IOSH) or equivalent professional body grade. Up to date CPD. Experience of complying with and working to an externally audited management standard including ISO 45001, ISO 9001, and ISO 14001. Along with but not limited to Achilles, Carbon Reduce, NICEIC, Safe Contractor, FIRAS etc. Recent proven experience of working in a SHEQ Advisor position. Knowledge and experience in Streetworks, working at height, confined spaces, and Construction Design Management Ability to use work management systems, Microsoft Office 365 applications, produce reports, analyse data, and implement strategies/ action plans. Thank you for applying and sending your CV to IBP Recruitment Ltd for this and future roles. Successful applicants will be contacted within 15 working days of submitting their application if you do not hear back within this time, please assume that you have been unsuccessful on this occasion. Please feel free to apply for any future roles. IBP Recruitment Ltd provides services as an Agency and an Employment Business for permanent recruitment and we are committed to equal opportunities for all candidates
Mar 22, 2024
Full time
IBP are currently recuiting for a SHEQ Advisor based in the South West or Wales area. The SHEQ Advisor is a Regional role covering the South West and Wales. Reporting into the SHEQ Manager, the jobholder will support the Regional SHEQ Function. To deliver and maintain a positive Safety, Health, Environmental and Quality (SHEQ) culture throughout the fibre build workforce across two operating businesses. Ensuring the effective delivery of associated management strategies / action plans to exceed client expectations and prevent incidents, injuries, work-related illness, damage to underground, overhead apparatus and domestic services and progress driver behaviour to reduce at-fault traffic collisions. The main duties include but are not limited to: Instilling and promoting a right first-time approach to network build quality and ensuring that where non-conformity is identified, corrective and preventative actions are adopted to achieve continuous improvement. Ensure good environmental practice across our operations, continually looking to develop and introduce sustainable processes and behaviours across our supply chain and fibre build activities, whilst ensuring that focus is applied to the following areas: Decarbonising our operations and services to our clients Environmental performance Adopting world class standards Monitoring and controlling sustainability and environmental risk Provide effective implementation of controls to address risk from working within and around occupied commercial and residential properties. Produce SHEQ performance reports as required by both clients, divisional and group functions and present at meetings as required. Collaborate with the SHEQ Co-ordinator to ensure a fully competent workforce. Collaborate with the internal SMART Awards accreditation team to ensure job role compliance against fully accredited workforce matrices. Ensure all personnel receive the necessary induction / onboarding prior to being put to work. Capture and reporting of Scope 1,2 and 3 Carbon emissions for onward reporting into the SHEQ Manager and Head of SHEQ. Capture and collate waste management data derived from sub-contractor organisations for 2nd party assurance (chain of custody). Collaborate with drivers to support the management of Occupational Road Risk and progress driver behaviour to reduce at-fault traffic collisions and unreported vehicle damage. Where necessary, create and distribute SHEQ related promotional material, alerts, bulletins, and briefings to increase awareness and communicate lessons learned. Ensure that incident investigations are to an exemplary standard and act as lead investigator were required. Ensure all associated guidance documents, standards, and specifications applicable to our operations are accessible and readily available where required. Provide effective delivery of health surveillance requirements (e.g., HAVS, Climbers Medical, Face-Fit Testing of RPE, Pre-employment screening, Drugs and Alcohol Testing etc.) Support the group supply chain control team in the completion and submission of all sub-contractor SHEQ evaluations to ensure that they progress efficiently. The Ideal candidate must possess the following skills and experience: A comprehensive knowledge and understanding of all aspects associated with safety, health, environmental and quality risk management.Demonstrable experience of recognised best practice, risk management techniques and management principles. A comprehensive knowledge of current safety, health and environmental legislation, management, and standards. Ability to problem solve and implement solutions to mitigate risk. An effective advisor with highly developed skills regarding stakeholder engagement and experience of liaison and influence at management level. Ability to interpret and provide authoritative advice on safety, health, environmental and quality risk management issues. Proven, demonstrable experience in a similar role, ideally gained within the Telecoms sector. Ability to manage multiple priorities and deadlines with positive outcomes. NEBOSH General or Construction Certificate (or equivalent) Working towards NEBOSH Diploma. Affiliate Member (AIOSH) (Internal Grade 3) ideally working towards Technical Member (TECH IOSH) or equivalent professional body grade. Technical Member IOSH (Tech IOSH) (Internal Grade 4), ideally working towards Certified Membership (Cert IOSH) or equivalent professional body grade. Up to date CPD. Experience of complying with and working to an externally audited management standard including ISO 45001, ISO 9001, and ISO 14001. Along with but not limited to Achilles, Carbon Reduce, NICEIC, Safe Contractor, FIRAS etc. Recent proven experience of working in a SHEQ Advisor position. Knowledge and experience in Streetworks, working at height, confined spaces, and Construction Design Management Ability to use work management systems, Microsoft Office 365 applications, produce reports, analyse data, and implement strategies/ action plans. Thank you for applying and sending your CV to IBP Recruitment Ltd for this and future roles. Successful applicants will be contacted within 15 working days of submitting their application if you do not hear back within this time, please assume that you have been unsuccessful on this occasion. Please feel free to apply for any future roles. IBP Recruitment Ltd provides services as an Agency and an Employment Business for permanent recruitment and we are committed to equal opportunities for all candidates
Are you looking to get into the world of technology? Do you have great customer service skills? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so please get in touch! I am recruiting a Technical Support Advisor for a fast-growing IT company based in the Altrincham area. Paying a starting salary of 24k, you will work as part of a close-knit team, in educating and troubleshooting any technical queries from customers. Based in their swanky offices, I am keen to speak to candidates who have a passion for IT and delivering an outstanding experience to the customer. What will you be doing as Technical Support Advisor? Handling any incoming customer queries via telephone, email & live chat Troubleshooting reported problems managing the issue, and provide regular feedback to the customer with updates on the issue Collaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customer Develop an in-depth knowledge of the companys products and services Manage a busy workload and assess priorities Accurately record all information and dialogue with the customer on internal system Any other ad-hoc duties as required We would LOVE to hear from you if you have the following skills and experience: Previous experience as a Customer Service Advisor, Helpdesk agent is preferred Previous knowledge or experience from a Telecoms, IT or Technical environment is desirable Experience of call handling is absolutely essential Proactive and solutions focused approach to work Excellent communication skills, with ability to deliver the message with confidence and empathy Be able to listen and really pinpoint what the issue is Enjoy working as part of a team, but have the drive to work on own initiative What will you get in return for your work as a Technical Support Advisor? Salary: 24000 Working Hours: 37.5 hours a week on shift rota between 8:30am - 6pm (Monday - Sunday) Weekend shifts are remote based Holidays: 25 days holiday + bank holidays Opportunities for progression and personal development Chance to join a fun, dynamic working environment If this sounds like a role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Mar 22, 2024
Full time
Are you looking to get into the world of technology? Do you have great customer service skills? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so please get in touch! I am recruiting a Technical Support Advisor for a fast-growing IT company based in the Altrincham area. Paying a starting salary of 24k, you will work as part of a close-knit team, in educating and troubleshooting any technical queries from customers. Based in their swanky offices, I am keen to speak to candidates who have a passion for IT and delivering an outstanding experience to the customer. What will you be doing as Technical Support Advisor? Handling any incoming customer queries via telephone, email & live chat Troubleshooting reported problems managing the issue, and provide regular feedback to the customer with updates on the issue Collaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customer Develop an in-depth knowledge of the companys products and services Manage a busy workload and assess priorities Accurately record all information and dialogue with the customer on internal system Any other ad-hoc duties as required We would LOVE to hear from you if you have the following skills and experience: Previous experience as a Customer Service Advisor, Helpdesk agent is preferred Previous knowledge or experience from a Telecoms, IT or Technical environment is desirable Experience of call handling is absolutely essential Proactive and solutions focused approach to work Excellent communication skills, with ability to deliver the message with confidence and empathy Be able to listen and really pinpoint what the issue is Enjoy working as part of a team, but have the drive to work on own initiative What will you get in return for your work as a Technical Support Advisor? Salary: 24000 Working Hours: 37.5 hours a week on shift rota between 8:30am - 6pm (Monday - Sunday) Weekend shifts are remote based Holidays: 25 days holiday + bank holidays Opportunities for progression and personal development Chance to join a fun, dynamic working environment If this sounds like a role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Founded in 2004, we are a forward thinking, ambitious Telecoms and IT provider, based on the South Coast. Our values are: Respect Integrity Teamwork Ambition If you share our values and want to work for a forward-thinking, growing business, then please read on. We are currently recruiting for an Internal Technical Support Advisor. You would be joining our team providing remote and onsite support for Focus Group. The role will 1st/2nd line support to our 500 employees. Daily support would include working from a help desk queue, working with colleagues to resolve issues and completing tasks within the SLA's. Be responsible for dealing with 2nd line support issues for our own employees A natural problem solver, you are willing to deliver tasks individually whilst integrating with a friendly team. Conscientious with a strong work ethic, energy, and resourcefulness to deliver change. Excellent time management and prioritisation skills. Essential Skills Experience in an IT support role. Ideally worked on an IT Support Helpdesk previously, in a managed service environment. Excellent telephone and remote support skills. Excellent communication and organisation skills. Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft packages. Experience in networking (firewalls, routers, switches, VPN, wireless). Experience with VLANs, Hyper V, VM Ware and other virtual technologies. Desired Skills Experience with Mac OS X, Linux & Android. Cloud knowledge: Office 365 and other Backup Software: Windows Server Backup, Veeam, Symantec, Attix or StorageCraft Experience with Cisco firewalls and switches. Experience with SQL, VOIP, SANS. We offer lots of opportunities to develop and further our employees' careers offering training and personal development plans. We are a very sociable Company and regularly hold events such as Pub Quizzes, Sports Events, Awards Ceremonies and many more. We will continue to grow as a Company which will create exciting opportunities for employees of Focus Group. If you like the sound of this role, please apply on-line today
Nov 04, 2021
Full time
Founded in 2004, we are a forward thinking, ambitious Telecoms and IT provider, based on the South Coast. Our values are: Respect Integrity Teamwork Ambition If you share our values and want to work for a forward-thinking, growing business, then please read on. We are currently recruiting for an Internal Technical Support Advisor. You would be joining our team providing remote and onsite support for Focus Group. The role will 1st/2nd line support to our 500 employees. Daily support would include working from a help desk queue, working with colleagues to resolve issues and completing tasks within the SLA's. Be responsible for dealing with 2nd line support issues for our own employees A natural problem solver, you are willing to deliver tasks individually whilst integrating with a friendly team. Conscientious with a strong work ethic, energy, and resourcefulness to deliver change. Excellent time management and prioritisation skills. Essential Skills Experience in an IT support role. Ideally worked on an IT Support Helpdesk previously, in a managed service environment. Excellent telephone and remote support skills. Excellent communication and organisation skills. Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft packages. Experience in networking (firewalls, routers, switches, VPN, wireless). Experience with VLANs, Hyper V, VM Ware and other virtual technologies. Desired Skills Experience with Mac OS X, Linux & Android. Cloud knowledge: Office 365 and other Backup Software: Windows Server Backup, Veeam, Symantec, Attix or StorageCraft Experience with Cisco firewalls and switches. Experience with SQL, VOIP, SANS. We offer lots of opportunities to develop and further our employees' careers offering training and personal development plans. We are a very sociable Company and regularly hold events such as Pub Quizzes, Sports Events, Awards Ceremonies and many more. We will continue to grow as a Company which will create exciting opportunities for employees of Focus Group. If you like the sound of this role, please apply on-line today
For one of our clients, Flint are looking for a Reverse Logistics Manager for an exciting contracting opportunity. Why this job matters The team of four technical delivery professionals will support the Technical Delivery Inventory Control Specialist to ensure that all inventory holdings are managed either via third party/MBNL or directly in an efficient and costs effective manner. They will drive the use of existing inventory over purchase. They will also support other team members in successfully supporting all inventory demands that are required to support the successful deployment of equipment to support BT's plans for its mobile CORE and RAN. They will be responsible for implementing and managing governance of any required forums necessary to get the most out of our current stock holdings and manage risks around future requirements. What I'll be doing - your accountabilities Equipment returns from SWC/FSL Testing Refurbishment of stock Disposal Repair agent management Warranty Management Min/max stock levels across multiple locations Work with operations to ensure stock availability Skills required for the job Use data analytics - Uses complex data analysis to show underlying principles, process or system improvements. Self starter - You respond quickly to challenges, working independently using your initiative and seeking guidance only when necessary. Give specialist advice Offers expert advice on subject expertise building rapport with stakeholders as a trusted advisor. Be creative - Broadens skills and knowledge base, learns and explores new ideas and influences others towards new ways of thinking. Team player - You navigate relationships openly and honestly. You share knowledge and information to directly benefit or support others. Experience you would be expected to have Stakeholders Management - MANDATORY Telecoms experience - MANDATORY Warehouse management - PREFERRED Demand planning - PREFERRED Supply chain management experience - PREFERRED Experience of managing third parties for delivery - PREFERRED
Sep 10, 2021
Contractor
For one of our clients, Flint are looking for a Reverse Logistics Manager for an exciting contracting opportunity. Why this job matters The team of four technical delivery professionals will support the Technical Delivery Inventory Control Specialist to ensure that all inventory holdings are managed either via third party/MBNL or directly in an efficient and costs effective manner. They will drive the use of existing inventory over purchase. They will also support other team members in successfully supporting all inventory demands that are required to support the successful deployment of equipment to support BT's plans for its mobile CORE and RAN. They will be responsible for implementing and managing governance of any required forums necessary to get the most out of our current stock holdings and manage risks around future requirements. What I'll be doing - your accountabilities Equipment returns from SWC/FSL Testing Refurbishment of stock Disposal Repair agent management Warranty Management Min/max stock levels across multiple locations Work with operations to ensure stock availability Skills required for the job Use data analytics - Uses complex data analysis to show underlying principles, process or system improvements. Self starter - You respond quickly to challenges, working independently using your initiative and seeking guidance only when necessary. Give specialist advice Offers expert advice on subject expertise building rapport with stakeholders as a trusted advisor. Be creative - Broadens skills and knowledge base, learns and explores new ideas and influences others towards new ways of thinking. Team player - You navigate relationships openly and honestly. You share knowledge and information to directly benefit or support others. Experience you would be expected to have Stakeholders Management - MANDATORY Telecoms experience - MANDATORY Warehouse management - PREFERRED Demand planning - PREFERRED Supply chain management experience - PREFERRED Experience of managing third parties for delivery - PREFERRED
Appsbroker is the largest GCP Managed Service Provider in Europe. Our expertise in Data, Application development, Infrastructure and Managed Services helps us to solve problems for some of the world's most exciting brands using Google Cloud Technology. Are we looking for you? If you live and breathe Cloud Strategy, Architectures, Data Centre to Cloud migrations, the 6R's, Automation and establishing Landing Zone patterns, we want to talk to you. We are looking for a senior cloud expert who is passionate about helping organisations create major shifts in their business through the use of native cloud platforms with an infrastructure focus. You have a background in helping customers with Managed Services aligned to cloud hosted infrastructure solutions. You will be motivated to build customer relationships at C level around some of the most innovative Google technologies, and be excited by a job working with some of the best minds in technology. You are passionate about delivering value to customers and prized for going the extra mile. You're flexible and creative in your approach and prepared to make a difference. You're professional - fair, honest and committed Role Summary; Our clients are ambitious organisations with a desire to lead in their industries. We serve them with complex enterprise solutions delivered through an agile, lightweight design approach leveraging the best of Google's platforms. We are looking for strong Cloud Strategy expertise in addition to technical expertise in cloud and virtualization platforms, VM Migration, operating systems, infrastructure modernisation, automation, secure cloud, and managed service technologies You'll lead and grow a practice of solution consultants in a critical domain of our business, building on an existing portfolio of new solutions and services in conjunction with other practice areas and provide portfolio sales support to contribute towards the successful conversion of prospects to customers. Your role will include working with clients in a delivery capacity to support the design and implementation of innovative solutions and ensuring substantial additional business. You'll be working with some of the biggest brands in the UK at senior levels, acting as a trusted advisor. You will also be working with some of the brightest minds at Appsbroker and Google to develop new go-to-market propositions. The Role - 80% Appsbroker is dynamic and the role is varied so you'll get involved in a wide range of activities but here are the main customer facing things we'll need you to do: Develop and execute Go-To-Market Strategy for Cloud and Infrastructure Modernisation, covering elements such as; workload to cloud, workload refactoring, cloud migration, VM migration, etc Create delivery strategy for large scale migrations to cloud for Enterprise clients Develop a compelling Solution and Services strategy and develop propositions that leverage industry experience Own the practice revenue targets, with a view to grow revenues in existing accounts Support the sales team with expert guidance on migrating workloads to Google Cloud Platform, selecting the most appropriate technology, and evaluating non-functional attributes such as security, usability,portability and stability Working with the Appsbroker Practice Leads for Application Modernisation and Data Modernisation to determine cohesive move to cloud' strategies for various customer workloads Working with Appsbroker Delivery Leads for Platform & Infrastructure to ensure delivery and capability alignment Provide proactive support to customers and prospects to ensure their successful adoption of Google and partner technology Build and maintain executive relationships with customers, influence long-term strategic direction, and act as a trusted advisor to ensure retention and growth in spend Manage multiple opportunities through the entire business cycle simultaneously, working with cross-functional teams as necessary Be required to generate proposals built and focused around identified business needs Manage a team of Cloud Platform Experts, driving revenue and utilisation targets The Role - 20% Create blog posts and white papers to promote our brand and help cement our position as a leader in the field. Support other practice areas when collaboration is required Drive accreditations within the practice area Deliver presentations internally and externally regarding the Cloud platform propositions What will make you extraordinary in this role? 5+ years of experience in the complex aspects of Cloud Strategy, Cloud migrations, Cloud Development, Cloud Integration & APIs, Cloud Infrastructure & Engineering, and Cloud Managed Services. Team creation and management experience Technical expertise in cloud and virtualization platforms (AWS, Azure, GCP, OpenStack, VMWare, etc.), operating systems (Linux, Windows), infrastructure automation (Ansible, Chef, Packer, Puppet, SaltStack, Terraform, etc.) Proven ability of conducting rigorous analysis of complex issues The gravitas to engage effectively with C-level stakeholders Demonstration of consistent over achievement throughout your career Proven track record in building and selling compelling propositions Extensive and strong business acumen with an ability to quickly understand market trends Broad understanding of customer needs; business cases and how customers justify analytic spend financially Demonstrated experience with enterprise IT clients such as retail, manufacturing, media, fintech, insuretech and telecoms Ability to be comfortable in an agile environment, having worked with agile focused developers, BAs and platform engineers Degree-level education or equivalent experience Appsbroker is committed to building a diverse and inclusive community where we can all be ourselves and succeed on merit. As an applicant please review our Privacy statement
Sep 10, 2021
Full time
Appsbroker is the largest GCP Managed Service Provider in Europe. Our expertise in Data, Application development, Infrastructure and Managed Services helps us to solve problems for some of the world's most exciting brands using Google Cloud Technology. Are we looking for you? If you live and breathe Cloud Strategy, Architectures, Data Centre to Cloud migrations, the 6R's, Automation and establishing Landing Zone patterns, we want to talk to you. We are looking for a senior cloud expert who is passionate about helping organisations create major shifts in their business through the use of native cloud platforms with an infrastructure focus. You have a background in helping customers with Managed Services aligned to cloud hosted infrastructure solutions. You will be motivated to build customer relationships at C level around some of the most innovative Google technologies, and be excited by a job working with some of the best minds in technology. You are passionate about delivering value to customers and prized for going the extra mile. You're flexible and creative in your approach and prepared to make a difference. You're professional - fair, honest and committed Role Summary; Our clients are ambitious organisations with a desire to lead in their industries. We serve them with complex enterprise solutions delivered through an agile, lightweight design approach leveraging the best of Google's platforms. We are looking for strong Cloud Strategy expertise in addition to technical expertise in cloud and virtualization platforms, VM Migration, operating systems, infrastructure modernisation, automation, secure cloud, and managed service technologies You'll lead and grow a practice of solution consultants in a critical domain of our business, building on an existing portfolio of new solutions and services in conjunction with other practice areas and provide portfolio sales support to contribute towards the successful conversion of prospects to customers. Your role will include working with clients in a delivery capacity to support the design and implementation of innovative solutions and ensuring substantial additional business. You'll be working with some of the biggest brands in the UK at senior levels, acting as a trusted advisor. You will also be working with some of the brightest minds at Appsbroker and Google to develop new go-to-market propositions. The Role - 80% Appsbroker is dynamic and the role is varied so you'll get involved in a wide range of activities but here are the main customer facing things we'll need you to do: Develop and execute Go-To-Market Strategy for Cloud and Infrastructure Modernisation, covering elements such as; workload to cloud, workload refactoring, cloud migration, VM migration, etc Create delivery strategy for large scale migrations to cloud for Enterprise clients Develop a compelling Solution and Services strategy and develop propositions that leverage industry experience Own the practice revenue targets, with a view to grow revenues in existing accounts Support the sales team with expert guidance on migrating workloads to Google Cloud Platform, selecting the most appropriate technology, and evaluating non-functional attributes such as security, usability,portability and stability Working with the Appsbroker Practice Leads for Application Modernisation and Data Modernisation to determine cohesive move to cloud' strategies for various customer workloads Working with Appsbroker Delivery Leads for Platform & Infrastructure to ensure delivery and capability alignment Provide proactive support to customers and prospects to ensure their successful adoption of Google and partner technology Build and maintain executive relationships with customers, influence long-term strategic direction, and act as a trusted advisor to ensure retention and growth in spend Manage multiple opportunities through the entire business cycle simultaneously, working with cross-functional teams as necessary Be required to generate proposals built and focused around identified business needs Manage a team of Cloud Platform Experts, driving revenue and utilisation targets The Role - 20% Create blog posts and white papers to promote our brand and help cement our position as a leader in the field. Support other practice areas when collaboration is required Drive accreditations within the practice area Deliver presentations internally and externally regarding the Cloud platform propositions What will make you extraordinary in this role? 5+ years of experience in the complex aspects of Cloud Strategy, Cloud migrations, Cloud Development, Cloud Integration & APIs, Cloud Infrastructure & Engineering, and Cloud Managed Services. Team creation and management experience Technical expertise in cloud and virtualization platforms (AWS, Azure, GCP, OpenStack, VMWare, etc.), operating systems (Linux, Windows), infrastructure automation (Ansible, Chef, Packer, Puppet, SaltStack, Terraform, etc.) Proven ability of conducting rigorous analysis of complex issues The gravitas to engage effectively with C-level stakeholders Demonstration of consistent over achievement throughout your career Proven track record in building and selling compelling propositions Extensive and strong business acumen with an ability to quickly understand market trends Broad understanding of customer needs; business cases and how customers justify analytic spend financially Demonstrated experience with enterprise IT clients such as retail, manufacturing, media, fintech, insuretech and telecoms Ability to be comfortable in an agile environment, having worked with agile focused developers, BAs and platform engineers Degree-level education or equivalent experience Appsbroker is committed to building a diverse and inclusive community where we can all be ourselves and succeed on merit. As an applicant please review our Privacy statement
Ofcom exists to make communications work for everyone. We regulate the TV, radio and video-on-demand sectors, fixed and mobile telecoms, postal services, plus the airwaves over which wireless devices operate. We are also helping to inform the ongoing debate about the future of online regulation. Our culture is shaped by four corporate values: excellence, agility, collaboration and empowerment. Purpose of role Working closely with other members of the Network Security team, this role is responsible for establishing and supporting the roll out of a network security regime for the communication providers. The role will require in depth knowledge of communication providers and demonstrate technical insights to help develop and implement guidance on network topology, security, operations and processes so that Ofcom's policy position and approach to the regulation of these new network security requirements is effective appropriate and measurable. This role provides technical insights and supports the delivery of telecoms security framework for Communications Providers Requirements of role You'll be integral to the roll out, management and monitoring of a programme promoting the adoption of the new legislation underpinning the TSR. This will include maintaining and supporting a compliance monitoring regime that will provide annual report to the SOS (Secretary of State) for DCMS . This will include, supporting the development and drafting a "code of Practise", compliance guidance, and requesting evidence to support CP assessment including carrying out and/or managing compliance assessments against that "code" . You'll work with other members of the team in responding to and assessing telecoms and digital infrastructure company responses to security and resilience incidents that occur in their infrastructure which are reported to Ofcom. You'll collaborate with our colleagues in other Ofcom investigations teams to provide technical support in relation to any enforcement activity. You'll partner with industry stakeholders, Government and other relevant agencies to ensure policy goals are aligned and effectively coordinated. Skills, Knowledge and experience You'll have experience of carrying out security assurance assessments/audits and managing remediation plans, within the Communication Provider/Telco and mobile sector. You'll understand the types of threat actors that would target Ofcom's regulated sector and cyber security threats they present. You'll be capable of evaluating technical vulnerabilities and identifying reasonable and appropriate control measures. You'll have experience across cyber security risk management domains: strategy; governance and risk management; protection, detection, response, recovery and resumption of services; situational awareness; testing. You'll understand network topologies including fixed and mobile. You'll have in-depth technical knowledge of Supply chain management and vendor contractual arrangements. You'll have experience in the practical application of leading cyber standards and guidance (i.e. 10 Steps to Cyber Security). You'll maintain an ongoing awareness of current and emerging telecoms technologies, perhaps through training, industry liaison and identifying, commissioning and managing specific external technical research projects. You'll have an excellent level of written and oral communication skills. You'll have an appreciation of, and desire to promote, Ofcom's values. You may also have: Experience and understanding of managing and monitoring security assurance programmes. Experience of project management including developing and delivering against plans, managing risks and issues along the way. An appreciation of one or more of these technical areas: Virtualisation of telecoms networks functions Telecoms signalling systems Third party network access User identity management Asset management Auditing and testing An appreciation of the regulatory environment. Qualifications Preferably educated to degree level (or equivalent). Relevant professional qualifications, such as such as CiSP or CISM Benefits Competitive Salary Flex-Allowance Market-Leading Pension Scheme Private Medical Group Income Protection Life Assurance Flexible Working 25 Days Holiday + Birthday Day Off Diversity and Inclusion Ofcom is a forward-thinking, inclusive employer and recognises the value of diversity to truly "make communications work for everyone". We welcome applications from suitably qualified applicants whatever their background, especially women, disabled and Black, Asian and Minority Ethnic background candidates as they are currently under-represented in our workforce. As a Disability Confident employer we guarantee to interview any disabled applicant who meets the essential selection criteria. We have an agile working model allowing us to have a location-neutral approach to filling our roles. We also support flexible ways of working, wherever possible. Our colleagues are free to move around all our offices, enabling them to work alongside and collaborate with other teams and groups. These initiatives help Ofcom colleagues to work flexibly in way that supports them.
Mar 31, 2021
Full time
Ofcom exists to make communications work for everyone. We regulate the TV, radio and video-on-demand sectors, fixed and mobile telecoms, postal services, plus the airwaves over which wireless devices operate. We are also helping to inform the ongoing debate about the future of online regulation. Our culture is shaped by four corporate values: excellence, agility, collaboration and empowerment. Purpose of role Working closely with other members of the Network Security team, this role is responsible for establishing and supporting the roll out of a network security regime for the communication providers. The role will require in depth knowledge of communication providers and demonstrate technical insights to help develop and implement guidance on network topology, security, operations and processes so that Ofcom's policy position and approach to the regulation of these new network security requirements is effective appropriate and measurable. This role provides technical insights and supports the delivery of telecoms security framework for Communications Providers Requirements of role You'll be integral to the roll out, management and monitoring of a programme promoting the adoption of the new legislation underpinning the TSR. This will include maintaining and supporting a compliance monitoring regime that will provide annual report to the SOS (Secretary of State) for DCMS . This will include, supporting the development and drafting a "code of Practise", compliance guidance, and requesting evidence to support CP assessment including carrying out and/or managing compliance assessments against that "code" . You'll work with other members of the team in responding to and assessing telecoms and digital infrastructure company responses to security and resilience incidents that occur in their infrastructure which are reported to Ofcom. You'll collaborate with our colleagues in other Ofcom investigations teams to provide technical support in relation to any enforcement activity. You'll partner with industry stakeholders, Government and other relevant agencies to ensure policy goals are aligned and effectively coordinated. Skills, Knowledge and experience You'll have experience of carrying out security assurance assessments/audits and managing remediation plans, within the Communication Provider/Telco and mobile sector. You'll understand the types of threat actors that would target Ofcom's regulated sector and cyber security threats they present. You'll be capable of evaluating technical vulnerabilities and identifying reasonable and appropriate control measures. You'll have experience across cyber security risk management domains: strategy; governance and risk management; protection, detection, response, recovery and resumption of services; situational awareness; testing. You'll understand network topologies including fixed and mobile. You'll have in-depth technical knowledge of Supply chain management and vendor contractual arrangements. You'll have experience in the practical application of leading cyber standards and guidance (i.e. 10 Steps to Cyber Security). You'll maintain an ongoing awareness of current and emerging telecoms technologies, perhaps through training, industry liaison and identifying, commissioning and managing specific external technical research projects. You'll have an excellent level of written and oral communication skills. You'll have an appreciation of, and desire to promote, Ofcom's values. You may also have: Experience and understanding of managing and monitoring security assurance programmes. Experience of project management including developing and delivering against plans, managing risks and issues along the way. An appreciation of one or more of these technical areas: Virtualisation of telecoms networks functions Telecoms signalling systems Third party network access User identity management Asset management Auditing and testing An appreciation of the regulatory environment. Qualifications Preferably educated to degree level (or equivalent). Relevant professional qualifications, such as such as CiSP or CISM Benefits Competitive Salary Flex-Allowance Market-Leading Pension Scheme Private Medical Group Income Protection Life Assurance Flexible Working 25 Days Holiday + Birthday Day Off Diversity and Inclusion Ofcom is a forward-thinking, inclusive employer and recognises the value of diversity to truly "make communications work for everyone". We welcome applications from suitably qualified applicants whatever their background, especially women, disabled and Black, Asian and Minority Ethnic background candidates as they are currently under-represented in our workforce. As a Disability Confident employer we guarantee to interview any disabled applicant who meets the essential selection criteria. We have an agile working model allowing us to have a location-neutral approach to filling our roles. We also support flexible ways of working, wherever possible. Our colleagues are free to move around all our offices, enabling them to work alongside and collaborate with other teams and groups. These initiatives help Ofcom colleagues to work flexibly in way that supports them.
Salary: £43,599 Thames Reach are committed to helping homeless and vulnerable people to live in decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness and our aim is to achieve the highest standards and effectiveness in delivery of our services. This newly created role will provide an efficient and comprehensive ICT support service for all Thames Reach projects and teams. This contributes towards Thames Reach's strategic intent to end street homelessness by establishing a robust and reliable ICT infrastructure and increasing the use of ICT as a support to staff, helping everyone to be efficient and effective. The purpose of the job is to be a member of the Central Services team, working to provide a comprehensive, cost-effective and efficient ICT service. For this role: A degree or equivalent experience would be required for this role, however it is important you have the ability, experience and knowledge to deal with demanding but rewarding role. You should also be confident working in a hands on technical role, but also capable of providing strategic insight and advice in an environment either ever changing needs. This is to be undertaken within Thames Reach's policies and style of operation and includes tasks and day-to-day decision-making relating to: Managing the outsourcing and provision of an effective IT infrastructure Managing and the provision of an effective Telecoms infrastructure (mobile and fixed) Developing systems to enable agile working across the organisation Managing the document solution contracts The support of relevant software systems The provision of training and support so that staff and service users seeking work in Thames Reach develop the ICT skills relevant to their jobs Management of overall network infrastructure, network security and telecoms systems Server and device management including design and configure, upgrade and repair. Technical management of all suppliers including hardware, software and outsourced IT Service Management provider Be the trusted advisor in the capacity of technical authority for your area of IS expertise, ensuring services and solutions are designed, delivered, maintained and supported in accordance with best practise, optimised for operational efficiency and supportability. In support of this to keep up to date with relevant current technologies and techniques. Ensure that technical documentation is maintained, and that appropriate levels of quality assurance are applied to its development. To conduct quality and technical reviews as needed, and ensure records are accurate to support IS services and processes, including any re-charging. Support the introduction of new systems, processes and services, providing appropriate resources and expertise from the team, assisting in planning, control, and quality and project assurance Deliverables of the post include, but are not limited to: Staged Office365 migration VOIP system consolidation Networked infrastructure supplier consolidation As Well as a great working environment, we can also offer: Learning & Development opportunities including (Tuition Aid & Management Training) 6.5% non-contributory pension Flexible working 29 days annual leave Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
Mar 17, 2021
Full time
Salary: £43,599 Thames Reach are committed to helping homeless and vulnerable people to live in decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness and our aim is to achieve the highest standards and effectiveness in delivery of our services. This newly created role will provide an efficient and comprehensive ICT support service for all Thames Reach projects and teams. This contributes towards Thames Reach's strategic intent to end street homelessness by establishing a robust and reliable ICT infrastructure and increasing the use of ICT as a support to staff, helping everyone to be efficient and effective. The purpose of the job is to be a member of the Central Services team, working to provide a comprehensive, cost-effective and efficient ICT service. For this role: A degree or equivalent experience would be required for this role, however it is important you have the ability, experience and knowledge to deal with demanding but rewarding role. You should also be confident working in a hands on technical role, but also capable of providing strategic insight and advice in an environment either ever changing needs. This is to be undertaken within Thames Reach's policies and style of operation and includes tasks and day-to-day decision-making relating to: Managing the outsourcing and provision of an effective IT infrastructure Managing and the provision of an effective Telecoms infrastructure (mobile and fixed) Developing systems to enable agile working across the organisation Managing the document solution contracts The support of relevant software systems The provision of training and support so that staff and service users seeking work in Thames Reach develop the ICT skills relevant to their jobs Management of overall network infrastructure, network security and telecoms systems Server and device management including design and configure, upgrade and repair. Technical management of all suppliers including hardware, software and outsourced IT Service Management provider Be the trusted advisor in the capacity of technical authority for your area of IS expertise, ensuring services and solutions are designed, delivered, maintained and supported in accordance with best practise, optimised for operational efficiency and supportability. In support of this to keep up to date with relevant current technologies and techniques. Ensure that technical documentation is maintained, and that appropriate levels of quality assurance are applied to its development. To conduct quality and technical reviews as needed, and ensure records are accurate to support IS services and processes, including any re-charging. Support the introduction of new systems, processes and services, providing appropriate resources and expertise from the team, assisting in planning, control, and quality and project assurance Deliverables of the post include, but are not limited to: Staged Office365 migration VOIP system consolidation Networked infrastructure supplier consolidation As Well as a great working environment, we can also offer: Learning & Development opportunities including (Tuition Aid & Management Training) 6.5% non-contributory pension Flexible working 29 days annual leave Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
Part-Time Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits
Employment Status: Part-Time
Part-time hours of work: Flexible Part-Time hours available (between 20-30 hours per week), between the hours of 4.30pm-8pm or 5.30pm-9pm.
Training: You will be given 4 weeks training in order to prepare you for this vacancy.
We're seeking enthusiastic Technical Support Advisors to join HGS on a part-time basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client`s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI`s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it`s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk
Sep 09, 2016
Part time
Part-Time Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits
Employment Status: Part-Time
Part-time hours of work: Flexible Part-Time hours available (between 20-30 hours per week), between the hours of 4.30pm-8pm or 5.30pm-9pm.
Training: You will be given 4 weeks training in order to prepare you for this vacancy.
We're seeking enthusiastic Technical Support Advisors to join HGS on a part-time basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client`s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI`s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it`s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk
Convergence Group has an exciting opportunity for a D&I Engineer (Security) to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary.
The role of D&I Engineer (Security) is pivotal in implementing & delivering WAN/LAN solutions and security services for our customer base and works as part of the Network team. The focus is predominately on the design and implementation of Security solutions. Candidates will need to have knowledge/hands on experience of LAN, WAN and WLAN technologies.
Accountabilities as our D&I Engineer (Security):
- Provide design, consultancy and implementation for security services to our LAN / WAN customers as part of the D&I team within Convergence Group
- Be the subject matter expert within the D&I team for Security services and solutions
- Design, plan, stage and implement Security solutions using vendor technologies including: Cisco, Fortinet, Checkpoint, Palo Alto and Huawei
- Responsible for creating Low Level Designs (LLDs), SID (Service Initiation Document) and implementation /testing plans for Security/WLAN/LAN/WAN solutions
- Carry out pre and post installation Security/WLAN LAN/WAN surveys and audits
- Perform Out of Hours (OOH) consultancy/engineering implementation work as and when required
- Be willing and able to travel to customer locations within the UK as and when required, sometimes at short notice with overnight stay
- Implement customer solutions based on best practice experience & technical knowledge
- Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses for Security/WLAN/LAN/WAN solutions
- Carry out complex moves, adds and changes and collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices
- Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues for newly delivered services
- Maintain professional working relationships with customers, vendors, suppliers and work colleagues.
- Excellent communication skills - presentation, written and verbal.
- Demonstrate detailed knowledge of customer’s environment and challenges to enhance the trusted advisor status.
- Ensure that the skills required to perform the role are kept up to date and are relevant.
- Mentor, develop and deliver training for colleagues and other technical teams in your subject matter
Our ideal D&I Engineer (Security)
- Experience of designing, staging, implementing, integrating and testing of NGN stateful Firewalls (Cisco, Fortinet, Checkpoint, Palo Alto)
- Experience of designing, staging, implementing, integrating and testing Network IPS/IDS (Cisco, Sourcefire)
- Good working knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc.
- Knowledge of Layer 2 / Layer 3 network protocols such as: Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP
- Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei desirable
- Knowledge / experience of WLAN technologies (Cisco, Aruba, Aerohive or Meraki) would be beneficial
- Experience of design, delivery & consultancy across these technologies is essential
- Experience of working in a customer facing capacity for end user customers or within a Partner model is essential
- Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable.
- Knowledge of network tools such as Solarwinds desirable
- Previous experience of managing internal projects, creating statement of works (SOW) would be beneficial
- Previous experience of SIP, VOIP and voice technologies would be beneficial
- Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial
- Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial
- The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC)
If you feel you are the right candidate for the role as our D&I Engineer (Security) then please click ‘apply’ now! We’d love to hear from you
Sep 09, 2016
Convergence Group has an exciting opportunity for a D&I Engineer (Security) to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary.
The role of D&I Engineer (Security) is pivotal in implementing & delivering WAN/LAN solutions and security services for our customer base and works as part of the Network team. The focus is predominately on the design and implementation of Security solutions. Candidates will need to have knowledge/hands on experience of LAN, WAN and WLAN technologies.
Accountabilities as our D&I Engineer (Security):
- Provide design, consultancy and implementation for security services to our LAN / WAN customers as part of the D&I team within Convergence Group
- Be the subject matter expert within the D&I team for Security services and solutions
- Design, plan, stage and implement Security solutions using vendor technologies including: Cisco, Fortinet, Checkpoint, Palo Alto and Huawei
- Responsible for creating Low Level Designs (LLDs), SID (Service Initiation Document) and implementation /testing plans for Security/WLAN/LAN/WAN solutions
- Carry out pre and post installation Security/WLAN LAN/WAN surveys and audits
- Perform Out of Hours (OOH) consultancy/engineering implementation work as and when required
- Be willing and able to travel to customer locations within the UK as and when required, sometimes at short notice with overnight stay
- Implement customer solutions based on best practice experience & technical knowledge
- Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses for Security/WLAN/LAN/WAN solutions
- Carry out complex moves, adds and changes and collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices
- Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues for newly delivered services
- Maintain professional working relationships with customers, vendors, suppliers and work colleagues.
- Excellent communication skills - presentation, written and verbal.
- Demonstrate detailed knowledge of customer’s environment and challenges to enhance the trusted advisor status.
- Ensure that the skills required to perform the role are kept up to date and are relevant.
- Mentor, develop and deliver training for colleagues and other technical teams in your subject matter
Our ideal D&I Engineer (Security)
- Experience of designing, staging, implementing, integrating and testing of NGN stateful Firewalls (Cisco, Fortinet, Checkpoint, Palo Alto)
- Experience of designing, staging, implementing, integrating and testing Network IPS/IDS (Cisco, Sourcefire)
- Good working knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc.
- Knowledge of Layer 2 / Layer 3 network protocols such as: Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP
- Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei desirable
- Knowledge / experience of WLAN technologies (Cisco, Aruba, Aerohive or Meraki) would be beneficial
- Experience of design, delivery & consultancy across these technologies is essential
- Experience of working in a customer facing capacity for end user customers or within a Partner model is essential
- Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable.
- Knowledge of network tools such as Solarwinds desirable
- Previous experience of managing internal projects, creating statement of works (SOW) would be beneficial
- Previous experience of SIP, VOIP and voice technologies would be beneficial
- Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial
- Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial
- The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC)
If you feel you are the right candidate for the role as our D&I Engineer (Security) then please click ‘apply’ now! We’d love to hear from you
Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits (on-site gym, restaurant and more)
Employment Status: Full-time
Hours of work: 37.5hrs (FTE) - Service Operates from 8am to 8pm Monday - Friday, 9am to 6pm Saturday and Sunday.
We're seeking enthusiastic Technical Support Advisors to join HGS on a permanent basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client’s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI’s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it’s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk
Sep 09, 2016
Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits (on-site gym, restaurant and more)
Employment Status: Full-time
Hours of work: 37.5hrs (FTE) - Service Operates from 8am to 8pm Monday - Friday, 9am to 6pm Saturday and Sunday.
We're seeking enthusiastic Technical Support Advisors to join HGS on a permanent basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client’s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI’s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it’s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk
Part-Time Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits
Employment Status: Part-Time
Part-time hours of work: Flexible Part-Time hours available (between 20-30 hours per week), between the hours of 4.30pm-8pm or 5.30pm-9pm.
Training: You will be given 4 weeks training in order to prepare you for this vacancy.
We're seeking enthusiastic Technical Support Advisors to join HGS on a part-time basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client`s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI`s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it`s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk
Sep 09, 2016
Part time
Part-Time Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits
Employment Status: Part-Time
Part-time hours of work: Flexible Part-Time hours available (between 20-30 hours per week), between the hours of 4.30pm-8pm or 5.30pm-9pm.
Training: You will be given 4 weeks training in order to prepare you for this vacancy.
We're seeking enthusiastic Technical Support Advisors to join HGS on a part-time basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client`s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI`s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it`s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk
Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits (on-site gym, restaurant and more)
Employment Status: Full-time
Hours of work: 37.5hrs (FTE) - Service Operates from 8am to 8pm Monday - Friday, 9am to 6pm Saturday and Sunday.
We're seeking enthusiastic Technical Support Advisors to join HGS on a permanent basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client’s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI’s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it’s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk
Sep 09, 2016
Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits (on-site gym, restaurant and more)
Employment Status: Full-time
Hours of work: 37.5hrs (FTE) - Service Operates from 8am to 8pm Monday - Friday, 9am to 6pm Saturday and Sunday.
We're seeking enthusiastic Technical Support Advisors to join HGS on a permanent basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client’s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI’s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it’s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk
Part-Time Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits
Employment Status: Part-Time
Part-time hours of work: Flexible Part-Time hours available (between 20-30 hours per week), between the hours of 4.30pm-8pm or 5.30pm-9pm.
Training: You will be given 4 weeks training in order to prepare you for this vacancy.
We're seeking enthusiastic Technical Support Advisors to join HGS on a part-time basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client`s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI`s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it`s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk
Sep 09, 2016
Part time
Part-Time Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits
Employment Status: Part-Time
Part-time hours of work: Flexible Part-Time hours available (between 20-30 hours per week), between the hours of 4.30pm-8pm or 5.30pm-9pm.
Training: You will be given 4 weeks training in order to prepare you for this vacancy.
We're seeking enthusiastic Technical Support Advisors to join HGS on a part-time basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client`s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI`s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it`s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk
Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits (on-site gym, restaurant and more)
Employment Status: Full-time
Hours of work: 37.5hrs (FTE) - Service Operates from 8am to 8pm Monday - Friday, 9am to 6pm Saturday and Sunday.
We're seeking enthusiastic Technical Support Advisors to join HGS on a permanent basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client’s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI’s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it’s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk
Sep 09, 2016
Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits (on-site gym, restaurant and more)
Employment Status: Full-time
Hours of work: 37.5hrs (FTE) - Service Operates from 8am to 8pm Monday - Friday, 9am to 6pm Saturday and Sunday.
We're seeking enthusiastic Technical Support Advisors to join HGS on a permanent basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client’s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI’s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it’s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk