ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
1st Line Support Technician My client, a Manufacturing Company are looking to welcome a 1st Line Support Technician to their close-knit IT Team! Covering first line duties you will be looking after the staff within the company assisting with any hardware issues, technical issues and looking after the warehouses handheld devices, printers, label printers and scanners. Daily Responsibilities: Promptly resolving IT support tickets, encompassing tasks such as Managing network user accounts and group policies. Handling antivirus software and ensuring compliance with Acceptable Use policies. Managing various access methods including Wireless, Remote, VPN, guest, and third-party. Maintaining Microsoft Office, Exchange 365, and Adobe Creative Cloud user accounts and licenses. Supporting business applications such as ERP and web solutions. Updating the assets register. Managing door identification cards and face recognition entry systems. Providing first-line support and assisting with Infrastructure tasks like backups, printers, terminals, and virtual server administration. Key Skills: Prior experience in an IT Support Desk setting. Proficiency in Windows 10/11, Server 2012, 2016, 2019 Standard, and Hyper-V Systems. Ability to manage tickets efficiently in a service desk environment. Familiarity with LAN, DHCP, and DNS concepts. Knowledge of printers and barcode scanners. Experience in creating and editing users in Active Directory and Azure AD. Proficient in Exchange Admin 365 tasks. Desired Experience: Experience of working with Dynamics NAV (Not essential) Experience of working with WMS systems (Not essential) Experience of working within a small IT team. If you are in search of your next step and feel like this is an opportunity you could be interested in APPLY. Alternatively, if you would like to find out some more about the role don't hesitate to give me a call! Location: Birmingham, Dudley, Stourbridge, West Bromwich, Rowley Regis, Oldbury, Brierley Hill, Wednesbury, Walsall, Wolverhampton. Key Words: 1st Line, First Line, IT Technician, IT Engineer, 1st Line Analyst, 1st Line Technician, 1st Line Support, First Line Support, Office 365, Printers, Active Directory, MDM, ERP.
Apr 17, 2024
Full time
1st Line Support Technician My client, a Manufacturing Company are looking to welcome a 1st Line Support Technician to their close-knit IT Team! Covering first line duties you will be looking after the staff within the company assisting with any hardware issues, technical issues and looking after the warehouses handheld devices, printers, label printers and scanners. Daily Responsibilities: Promptly resolving IT support tickets, encompassing tasks such as Managing network user accounts and group policies. Handling antivirus software and ensuring compliance with Acceptable Use policies. Managing various access methods including Wireless, Remote, VPN, guest, and third-party. Maintaining Microsoft Office, Exchange 365, and Adobe Creative Cloud user accounts and licenses. Supporting business applications such as ERP and web solutions. Updating the assets register. Managing door identification cards and face recognition entry systems. Providing first-line support and assisting with Infrastructure tasks like backups, printers, terminals, and virtual server administration. Key Skills: Prior experience in an IT Support Desk setting. Proficiency in Windows 10/11, Server 2012, 2016, 2019 Standard, and Hyper-V Systems. Ability to manage tickets efficiently in a service desk environment. Familiarity with LAN, DHCP, and DNS concepts. Knowledge of printers and barcode scanners. Experience in creating and editing users in Active Directory and Azure AD. Proficient in Exchange Admin 365 tasks. Desired Experience: Experience of working with Dynamics NAV (Not essential) Experience of working with WMS systems (Not essential) Experience of working within a small IT team. If you are in search of your next step and feel like this is an opportunity you could be interested in APPLY. Alternatively, if you would like to find out some more about the role don't hesitate to give me a call! Location: Birmingham, Dudley, Stourbridge, West Bromwich, Rowley Regis, Oldbury, Brierley Hill, Wednesbury, Walsall, Wolverhampton. Key Words: 1st Line, First Line, IT Technician, IT Engineer, 1st Line Analyst, 1st Line Technician, 1st Line Support, First Line Support, Office 365, Printers, Active Directory, MDM, ERP.
Leading e-commerce client now requires a Technical Business Analyst to work with various scrum teams and stakeholders in shaping their Digital Products.The Business Analyst will have extensive experience working on web/mobile applications and will assist in defining key requirements and acceptance criteria to deliver rich, responsive transactional applications across multiple devices and highly transactional microservices to support our client's architecture.The role: Evaluate and document how systems integrate and data flows between different architectural layers. Define as-is/to-be processes. Write high level epics and break them down into stories with acceptance criteria for each story. Gather technical/non-technical requirements while working with third party suppliers. Assist scrum teams to continuously refine and size the backlog. Talk to an array of stakeholders to gather requirements, definition and elaboration. About you: Experience working as a Business Analyst within e-commerce transactional architecture. Strong understanding of Infrastructure/Data/engineering/DevOps etc. Experience working on Digital Projects (Web/mobile applications) Essential: Experience working with microservices and APIs - Ability to understand how APIs work and how to test them, understand requests and responses and experience with Postman, SOAP UI, SwaggerAPI or similar tools. Experience writing epics, business user stories and tasks in an Agile team environment for front and backend teams. This is a 12-month contract opportunity that provides a daily rate of £550 Outside IR35.In terms of office location, this role is based in Central London with 1 day per week in our clients' offices and the rest remote.If you are an Agile Technical Business Analyst with strong API testing experience, please apply.
Apr 17, 2024
Full time
Leading e-commerce client now requires a Technical Business Analyst to work with various scrum teams and stakeholders in shaping their Digital Products.The Business Analyst will have extensive experience working on web/mobile applications and will assist in defining key requirements and acceptance criteria to deliver rich, responsive transactional applications across multiple devices and highly transactional microservices to support our client's architecture.The role: Evaluate and document how systems integrate and data flows between different architectural layers. Define as-is/to-be processes. Write high level epics and break them down into stories with acceptance criteria for each story. Gather technical/non-technical requirements while working with third party suppliers. Assist scrum teams to continuously refine and size the backlog. Talk to an array of stakeholders to gather requirements, definition and elaboration. About you: Experience working as a Business Analyst within e-commerce transactional architecture. Strong understanding of Infrastructure/Data/engineering/DevOps etc. Experience working on Digital Projects (Web/mobile applications) Essential: Experience working with microservices and APIs - Ability to understand how APIs work and how to test them, understand requests and responses and experience with Postman, SOAP UI, SwaggerAPI or similar tools. Experience writing epics, business user stories and tasks in an Agile team environment for front and backend teams. This is a 12-month contract opportunity that provides a daily rate of £550 Outside IR35.In terms of office location, this role is based in Central London with 1 day per week in our clients' offices and the rest remote.If you are an Agile Technical Business Analyst with strong API testing experience, please apply.
VBA/Net Developer/Business Analyst required in London. Location London- Hybrid very flexible Rates competitive via umbrella Our client is an international energy and services company providing energy services to consumers across the globe and driving innovative products and solutions to drive power to the customer in more ways than one. Overview: The Market Data Platform team plays a pivotal role in ensuring our traders have access to accurate, real-time market data for informed decision-making. In addition to the Market Data Platform, the team is responsible for Front Office Tooling around price publishing. The team also supports 400+ users and 40+ interfacing applications for all forward and settlement price requirements. Position Overview: My client are seeking a talented and versatile individual who possesses a blend of business analysis and development skills. Experience in Excel, .NET, VBA is required. Key Responsibilities: Collaborate and coordinate across stakeholders to refine requirements, test solutions and deploy them into production. Design, develop, and maintain Excel-based tools and add-ins. Maintain and develop .NET and VBA Front Office solutions. Integrate third-party Excel add-ins, such as Trayport and Bloomberg, into existing systems and workflows. Integrate key applications within the system landscape. Ensure data accuracy and integrity within the Market Data Platform, working closely with front office, QA, market risk, product control and curves teams. Provide ongoing support and troubleshooting for Excel-based tools and trading applications across the organisation. Qualifications: Required: Bachelor's degree in computer science, finance, or related field. Proven experience as a hybrid business analyst/developer in the financial services industry, with a focus on commodities trading preferred. Strong proficiency and experience in Excel, including advanced formulas, pivot tables, and VBA macros. Strong proficiency and experience in .NET Development Excellent organizational skills and ability to work in an agile/devops environment. Strong communication skills and ability to interact effectively with traders and stakeholders. Ability to multitask and prioritize tasks in a fast-paced trading environment. Optional but highly desirable: Experience building Excel add-ins. Experience with Trayport and Bloomberg, particularly their Excel add-ins. Experience working with trading platforms such as OpenLink Endur, particularly around Market Manager projection indices and historical prices. Experience with external Rest APIs, for example from EEX, ICE, ICIS etc. Experience with AWS cloud services, including AWS WAF (Web Application Firewall), AWS Lambda (serverless computing), and Amazon MSK (Managed Streaming for Apache Kafka) Pontoon is an employment consultancy. We put expertise, energy, and passion into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an all-encompassing environment that helps them thrive. Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
Apr 17, 2024
Full time
VBA/Net Developer/Business Analyst required in London. Location London- Hybrid very flexible Rates competitive via umbrella Our client is an international energy and services company providing energy services to consumers across the globe and driving innovative products and solutions to drive power to the customer in more ways than one. Overview: The Market Data Platform team plays a pivotal role in ensuring our traders have access to accurate, real-time market data for informed decision-making. In addition to the Market Data Platform, the team is responsible for Front Office Tooling around price publishing. The team also supports 400+ users and 40+ interfacing applications for all forward and settlement price requirements. Position Overview: My client are seeking a talented and versatile individual who possesses a blend of business analysis and development skills. Experience in Excel, .NET, VBA is required. Key Responsibilities: Collaborate and coordinate across stakeholders to refine requirements, test solutions and deploy them into production. Design, develop, and maintain Excel-based tools and add-ins. Maintain and develop .NET and VBA Front Office solutions. Integrate third-party Excel add-ins, such as Trayport and Bloomberg, into existing systems and workflows. Integrate key applications within the system landscape. Ensure data accuracy and integrity within the Market Data Platform, working closely with front office, QA, market risk, product control and curves teams. Provide ongoing support and troubleshooting for Excel-based tools and trading applications across the organisation. Qualifications: Required: Bachelor's degree in computer science, finance, or related field. Proven experience as a hybrid business analyst/developer in the financial services industry, with a focus on commodities trading preferred. Strong proficiency and experience in Excel, including advanced formulas, pivot tables, and VBA macros. Strong proficiency and experience in .NET Development Excellent organizational skills and ability to work in an agile/devops environment. Strong communication skills and ability to interact effectively with traders and stakeholders. Ability to multitask and prioritize tasks in a fast-paced trading environment. Optional but highly desirable: Experience building Excel add-ins. Experience with Trayport and Bloomberg, particularly their Excel add-ins. Experience working with trading platforms such as OpenLink Endur, particularly around Market Manager projection indices and historical prices. Experience with external Rest APIs, for example from EEX, ICE, ICIS etc. Experience with AWS cloud services, including AWS WAF (Web Application Firewall), AWS Lambda (serverless computing), and Amazon MSK (Managed Streaming for Apache Kafka) Pontoon is an employment consultancy. We put expertise, energy, and passion into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an all-encompassing environment that helps them thrive. Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
Job Title : Remote Quality Assurance Test Analyst NOTE : This is a permanent position offering a competitive salary in the range of £45,000 to £50,000 per annum. Benefits & Perks : ? Remote working ? ? Wellbeing support ? ? Pension contribution matching ? Health insurance ? ? Employee discounts About The Job : You will be responsible for driving testing strategies within the Digital team, including functional, system integration, and user acceptance test phases. Your keen attention to detail and ability to develop structured and comprehensive test scripts will ensure the smooth execution of tests, including integration with back-office systems like Salesforce and third-party tools. Your contributions will be vital in delivering quality software on time and within budget. Skills : ? Testing Strategy ? Test Automation ? Performance Testing ? Azure DevOps ? Selenium ? Teamwork ? Risk and Issue management Key Responsibilities : Drive the preparation, definition and execution of testing strategies for web applications. Execution of test cases, updating documentation accordingly. Identify and document defects, working closely with the development team. Lead testing efforts, ensuring proper tests are executed in all environments. Provide clear communication within the Digital team and wider teams. Escalate risks and issues to project leadership. Conduct testing reviews to improve the QA framework. Review and suggest improvements to test processes. Writing clear and accurate user stories and acceptance criteria. Knowledge, Experience & Skills : At least 4 years of hands-on experience as a Quality Assurance Test Analyst. Demonstrated understanding of software development and test lifecycles. Proven track record in developing comprehensive test strategies and plans. Proficiency in interpreting requirements and developing structured test scripts. Strong familiarity with testing web-based applications across different devices. Experience in testing across multiple platforms, browsers, and devices. Good understanding of Content Management Systems. Knowledgeable in UI and UX testing methodologies. Experience in testing back-office systems and third-party tools. Excellent communication skills and proficiency in English. Familiarity with Agile, Waterfall, and hybrid development methodologies. Proficient in test management tools like DevOps, Selenium, and Katalon. Person Specification : Education & Qualifications : Ideally holds a Business or Technology degree. ISEB/ISTQB - Foundation Software Testing or equivalent. Personal Attributes : Detail-oriented with a meticulous eye for accuracy. Proactive in identifying and addressing challenges. A strong team player, fostering collaboration and teamwork. Capable of constructively challenging stakeholders for improvement. Able to work autonomously, demonstrating self-motivation and initiative. Proficient in multitasking and consistently delivering results. Don't miss this exciting opportunity to join our client's innovative Digital team and make a significant impact in enhancing quality assurance outcomes. Apply now and take your career to the next level! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 17, 2024
Full time
Job Title : Remote Quality Assurance Test Analyst NOTE : This is a permanent position offering a competitive salary in the range of £45,000 to £50,000 per annum. Benefits & Perks : ? Remote working ? ? Wellbeing support ? ? Pension contribution matching ? Health insurance ? ? Employee discounts About The Job : You will be responsible for driving testing strategies within the Digital team, including functional, system integration, and user acceptance test phases. Your keen attention to detail and ability to develop structured and comprehensive test scripts will ensure the smooth execution of tests, including integration with back-office systems like Salesforce and third-party tools. Your contributions will be vital in delivering quality software on time and within budget. Skills : ? Testing Strategy ? Test Automation ? Performance Testing ? Azure DevOps ? Selenium ? Teamwork ? Risk and Issue management Key Responsibilities : Drive the preparation, definition and execution of testing strategies for web applications. Execution of test cases, updating documentation accordingly. Identify and document defects, working closely with the development team. Lead testing efforts, ensuring proper tests are executed in all environments. Provide clear communication within the Digital team and wider teams. Escalate risks and issues to project leadership. Conduct testing reviews to improve the QA framework. Review and suggest improvements to test processes. Writing clear and accurate user stories and acceptance criteria. Knowledge, Experience & Skills : At least 4 years of hands-on experience as a Quality Assurance Test Analyst. Demonstrated understanding of software development and test lifecycles. Proven track record in developing comprehensive test strategies and plans. Proficiency in interpreting requirements and developing structured test scripts. Strong familiarity with testing web-based applications across different devices. Experience in testing across multiple platforms, browsers, and devices. Good understanding of Content Management Systems. Knowledgeable in UI and UX testing methodologies. Experience in testing back-office systems and third-party tools. Excellent communication skills and proficiency in English. Familiarity with Agile, Waterfall, and hybrid development methodologies. Proficient in test management tools like DevOps, Selenium, and Katalon. Person Specification : Education & Qualifications : Ideally holds a Business or Technology degree. ISEB/ISTQB - Foundation Software Testing or equivalent. Personal Attributes : Detail-oriented with a meticulous eye for accuracy. Proactive in identifying and addressing challenges. A strong team player, fostering collaboration and teamwork. Capable of constructively challenging stakeholders for improvement. Able to work autonomously, demonstrating self-motivation and initiative. Proficient in multitasking and consistently delivering results. Don't miss this exciting opportunity to join our client's innovative Digital team and make a significant impact in enhancing quality assurance outcomes. Apply now and take your career to the next level! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
1st Line Support Technician My client, a Manufacturing Company are looking to welcome a 1st Line Support Technician to their close-knit IT Team! Covering first line duties you will be looking after the staff within the company assisting with any hardware issues, technical issues and looking after the warehouses handheld devices, printers, label printers and scanners. Daily Responsibilities: Promptly resolving IT support tickets, encompassing tasks such as Managing network user accounts and group policies. Handling antivirus software and ensuring compliance with Acceptable Use policies. Managing various access methods including Wireless, Remote, VPN, guest, and third-party. Maintaining Microsoft Office, Exchange 365, and Adobe Creative Cloud user accounts and licenses. Supporting business applications such as ERP and web solutions. Updating the assets register. Managing door identification cards and face recognition entry systems. Providing first-line support and assisting with Infrastructure tasks like backups, printers, terminals, and virtual server administration. Key Skills: Prior experience in an IT Support Desk setting. Proficiency in Windows 10/11, Server 2012, 2016, 2019 Standard, and Hyper-V Systems. Ability to manage tickets efficiently in a service desk environment. Familiarity with LAN, DHCP, and DNS concepts. Knowledge of printers and barcode scanners. Experience in creating and editing users in Active Directory and Azure AD. Proficient in Exchange Admin 365 tasks. Desired Experience: Experience of working with Dynamics NAV (Not essential) Experience of working with WMS systems (Not essential) Experience of working within a small IT team. If you are in search of your next step and feel like this is an opportunity you could be interested in APPLY. Alternatively, if you would like to find out some more about the role don't hesitate to give me a call! Location: Birmingham, Dudley, Stourbridge, West Bromwich, Rowley Regis, Oldbury, Brierley Hill, Wednesbury, Walsall, Wolverhampton. Key Words: 1st Line, First Line, IT Technician, IT Engineer, 1st Line Analyst, 1st Line Technician, 1st Line Support, First Line Support, Office 365, Printers, Active Directory, MDM, ERP.
Apr 17, 2024
Full time
1st Line Support Technician My client, a Manufacturing Company are looking to welcome a 1st Line Support Technician to their close-knit IT Team! Covering first line duties you will be looking after the staff within the company assisting with any hardware issues, technical issues and looking after the warehouses handheld devices, printers, label printers and scanners. Daily Responsibilities: Promptly resolving IT support tickets, encompassing tasks such as Managing network user accounts and group policies. Handling antivirus software and ensuring compliance with Acceptable Use policies. Managing various access methods including Wireless, Remote, VPN, guest, and third-party. Maintaining Microsoft Office, Exchange 365, and Adobe Creative Cloud user accounts and licenses. Supporting business applications such as ERP and web solutions. Updating the assets register. Managing door identification cards and face recognition entry systems. Providing first-line support and assisting with Infrastructure tasks like backups, printers, terminals, and virtual server administration. Key Skills: Prior experience in an IT Support Desk setting. Proficiency in Windows 10/11, Server 2012, 2016, 2019 Standard, and Hyper-V Systems. Ability to manage tickets efficiently in a service desk environment. Familiarity with LAN, DHCP, and DNS concepts. Knowledge of printers and barcode scanners. Experience in creating and editing users in Active Directory and Azure AD. Proficient in Exchange Admin 365 tasks. Desired Experience: Experience of working with Dynamics NAV (Not essential) Experience of working with WMS systems (Not essential) Experience of working within a small IT team. If you are in search of your next step and feel like this is an opportunity you could be interested in APPLY. Alternatively, if you would like to find out some more about the role don't hesitate to give me a call! Location: Birmingham, Dudley, Stourbridge, West Bromwich, Rowley Regis, Oldbury, Brierley Hill, Wednesbury, Walsall, Wolverhampton. Key Words: 1st Line, First Line, IT Technician, IT Engineer, 1st Line Analyst, 1st Line Technician, 1st Line Support, First Line Support, Office 365, Printers, Active Directory, MDM, ERP.
Dynamics 365 Finance and Operations Integration Developer 12 month contract Surrey/hybrid remote Advantage are recruiting on behalf of an established global engineering consultancy in Surrey for a D365 Integration Developer to design, develop, and implement integrations between Dynamics 365 Finance and Operations and other systems within the business. We're looking for candidates who can offer demonstrable experience developing integrations for D365 finance and operations, along with skills in X and T-SQL, experience in developing within the Power Platform, and familiarity with Azure integration technologies (Functions, Logic Apps, Data Lake, Synapse, ADO) Key Responsibilities System Integration: Collaborating with stakeholders to understand business requirements and designing integration solutions to connect Dynamics 365 Finance and Operations with other systems such as ProjOps, Dataverse, Data Lake, Synapse, Enterprise Data Warehouse (EDW), or third-party applications. Development: Writing code and developing custom solutions using relevant programming languages and technologies (such as X , C#, SQL, XML, JSON) to create seamless data flow and functionality between different systems. API Development: Utilizing APIs (Application Programming Interfaces) provided by Dynamics 365 Finance and Operations and other systems to facilitate data exchange and communication between them. Data Mapping and Transformation: Defining data mapping rules and implementing data transformation processes to ensure data consistency and accuracy across integrated systems. Testing and Debugging: Conducting thorough testing of integration solutions to identify and resolve any issues or bugs, ensuring smooth functionality and data integrity. Documentation: Documenting technical specifications, integration processes, and system configurations for reference purposes and future maintenance. Collaboration: Working closely with cross-functional teams including business analysts, system administrators, and other developers to ensure successful integration projects delivery. Maintenance and Support: Providing ongoing support and troubleshooting assistance to address any integration-related issues or enhancements post-implementation. Compliance and Security: Ensuring compliance with data protection regulations and implementing security measures to safeguard sensitive information during integration processes. Stay Updated: Keeping abreast of the latest technologies, best practices, and updates related to Dynamics 365 Finance and Operations and integration methodologies to continuously improve integration solutions and processes. Skills And Competencies A relevant number of years' of experience developing integrations for Microsoft Dynamics 365 Finance & Operations Skills of X development, including solutions. T-SQL development skills Cloud Integration specialisms familiar with the range of Azure integration technologies Functions Logic App Azure Data Lake Azure Synapse Azure DevOps Experience in developing solutions within Power platform (Power Apps, Power automate), Dataverse Experience of integration work with payroll/HR/Finance systems. Good understanding of financial data concepts. Experience with Microsoft Dynamics 365 Project Operations is a plus Experience with Informatica is a plus Submit your CV now to be considered for this brilliant opportunity supporting a globally renowned consulting business.
Apr 17, 2024
Contractor
Dynamics 365 Finance and Operations Integration Developer 12 month contract Surrey/hybrid remote Advantage are recruiting on behalf of an established global engineering consultancy in Surrey for a D365 Integration Developer to design, develop, and implement integrations between Dynamics 365 Finance and Operations and other systems within the business. We're looking for candidates who can offer demonstrable experience developing integrations for D365 finance and operations, along with skills in X and T-SQL, experience in developing within the Power Platform, and familiarity with Azure integration technologies (Functions, Logic Apps, Data Lake, Synapse, ADO) Key Responsibilities System Integration: Collaborating with stakeholders to understand business requirements and designing integration solutions to connect Dynamics 365 Finance and Operations with other systems such as ProjOps, Dataverse, Data Lake, Synapse, Enterprise Data Warehouse (EDW), or third-party applications. Development: Writing code and developing custom solutions using relevant programming languages and technologies (such as X , C#, SQL, XML, JSON) to create seamless data flow and functionality between different systems. API Development: Utilizing APIs (Application Programming Interfaces) provided by Dynamics 365 Finance and Operations and other systems to facilitate data exchange and communication between them. Data Mapping and Transformation: Defining data mapping rules and implementing data transformation processes to ensure data consistency and accuracy across integrated systems. Testing and Debugging: Conducting thorough testing of integration solutions to identify and resolve any issues or bugs, ensuring smooth functionality and data integrity. Documentation: Documenting technical specifications, integration processes, and system configurations for reference purposes and future maintenance. Collaboration: Working closely with cross-functional teams including business analysts, system administrators, and other developers to ensure successful integration projects delivery. Maintenance and Support: Providing ongoing support and troubleshooting assistance to address any integration-related issues or enhancements post-implementation. Compliance and Security: Ensuring compliance with data protection regulations and implementing security measures to safeguard sensitive information during integration processes. Stay Updated: Keeping abreast of the latest technologies, best practices, and updates related to Dynamics 365 Finance and Operations and integration methodologies to continuously improve integration solutions and processes. Skills And Competencies A relevant number of years' of experience developing integrations for Microsoft Dynamics 365 Finance & Operations Skills of X development, including solutions. T-SQL development skills Cloud Integration specialisms familiar with the range of Azure integration technologies Functions Logic App Azure Data Lake Azure Synapse Azure DevOps Experience in developing solutions within Power platform (Power Apps, Power automate), Dataverse Experience of integration work with payroll/HR/Finance systems. Good understanding of financial data concepts. Experience with Microsoft Dynamics 365 Project Operations is a plus Experience with Informatica is a plus Submit your CV now to be considered for this brilliant opportunity supporting a globally renowned consulting business.
Client Solutions Data Analyst Do you love data analysis? Does finding solutions to data queries excite you? If so, we have the ideal opportunity for you to work within our large, well-established Client Solutions team in Sheffield! This is a hybrid role with the flexibility to work both virtually and from our Sheffield office Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like As part of the Pensions Projects and Solutions team you will provide high quality project support for internal and external clients. This role will also support the team through coordinating current work. Day to day responsibilities include: Accurately processing and checking data and queries by following procedures correctly and meeting agreed deadlines Planning, prioritising and delivering assigned project activities for each client (inc client project reporting), including reporting and additional information required for client meetings. Reviewing project tracker and making sure all daily, monthly and annual processes are completed Investigation of background to cases by reference to archived files and system data Participating actively in client catch-up calls and meetings as appropriate Highlighting risks and errors to relevant parties as soon as possible, following risk management processes. Highlight areas of improvement in the team to increase effectiveness. Building strong relationships with client teams, client representatives and third-party providers Achieving team and individual targets (KPIs, SLAs, quality targets. Maintaining required technical knowledge and behavioural standards, especially all regulatory and statutory requirements. Providing project support to the member events teams (inclusive of revenue & non-revenue generating work) Having an awareness of the proportion of time spent on chargeable activities Reviewing the mailbox and work allocation tool and adhering to the timescales set for all tasks How this opportunity is different A hybrid mix of office based and home working means you get the best of both worlds! Working with an well-established team of twenty data analysts who have a wealth of pensions knowledge between them, ranging from three months to twenty plus years. You will initially work alongside a mentor, ensuring that you are well supported, enabling you to reach your full potential. Skills and experience that will lead to success Proficient with Microsoft Excel - intermediate to Advanced Excel skills Proficiency with MS Office applications Excellent communication skills both verbal and written Excellent attention to detail and ongoing commitment to provide ongoing quality Local Goverment expereince is desirable but not essential Experience of working in the Pensions service industry is desirable but not essential How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace
Apr 17, 2024
Full time
Client Solutions Data Analyst Do you love data analysis? Does finding solutions to data queries excite you? If so, we have the ideal opportunity for you to work within our large, well-established Client Solutions team in Sheffield! This is a hybrid role with the flexibility to work both virtually and from our Sheffield office Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like As part of the Pensions Projects and Solutions team you will provide high quality project support for internal and external clients. This role will also support the team through coordinating current work. Day to day responsibilities include: Accurately processing and checking data and queries by following procedures correctly and meeting agreed deadlines Planning, prioritising and delivering assigned project activities for each client (inc client project reporting), including reporting and additional information required for client meetings. Reviewing project tracker and making sure all daily, monthly and annual processes are completed Investigation of background to cases by reference to archived files and system data Participating actively in client catch-up calls and meetings as appropriate Highlighting risks and errors to relevant parties as soon as possible, following risk management processes. Highlight areas of improvement in the team to increase effectiveness. Building strong relationships with client teams, client representatives and third-party providers Achieving team and individual targets (KPIs, SLAs, quality targets. Maintaining required technical knowledge and behavioural standards, especially all regulatory and statutory requirements. Providing project support to the member events teams (inclusive of revenue & non-revenue generating work) Having an awareness of the proportion of time spent on chargeable activities Reviewing the mailbox and work allocation tool and adhering to the timescales set for all tasks How this opportunity is different A hybrid mix of office based and home working means you get the best of both worlds! Working with an well-established team of twenty data analysts who have a wealth of pensions knowledge between them, ranging from three months to twenty plus years. You will initially work alongside a mentor, ensuring that you are well supported, enabling you to reach your full potential. Skills and experience that will lead to success Proficient with Microsoft Excel - intermediate to Advanced Excel skills Proficiency with MS Office applications Excellent communication skills both verbal and written Excellent attention to detail and ongoing commitment to provide ongoing quality Local Goverment expereince is desirable but not essential Experience of working in the Pensions service industry is desirable but not essential How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace
Cloud Support Lead - Azure Location: London/Hybrid Azure Support Lead , with significant experience managing applications within Azure is required for a prominent specialist insurer in the City of London. This would be a brand-new team engaged in transitioning and transforming the technology landscape of the organisation. Role Overview: The organisation are undergoing a generational transformation and are looking for an experienced 2nd or 3rd line support analyst who can act as the Azure expert for the organisation. You will come with strong knowledge reporting and fixing bugs within Azure and API support. You will have expert experience in Azure Logic Apps Service bus and Azure functions. Initially this will be working and supporting vendors but will grow to driving the internal Cloud Integration and Orchestration platform. You will also have experience in the cloud security element to ensure a robust cyber security element. Key Responsibilities: Support and maintain API services, ensuring seamless connectivity across applications. Act as an Azure SME and expert, able to fix bugs and issues within Azure provide second and third-line support, resolving incidents, and fulfilling requests in line with defined SLAs. Analyse technical and business requirements, designing enterprise solutions integrating various applications and systems. Work closely with third-party suppliers to troubleshoot integration issues and identify improvement opportunities. Maintain technical documentation and a knowledge base of solutions and procedures. Experience with Azure Logic Apps, Service Bus and Azure functions as well as Azure Logic Apps. Good knowledge of cloud security and Cyber Security principles. Desirable Skills: Familiarity with Azure Data Factory, ETL processes, and data manipulation. Experience within the Financial Services sector or Specialist insurance. Understanding of ITIL-based service management concepts (Incident Management, Problem Management, Change Management). Why Join: Collaborate on a major technical transition for a brand new team and business unit Hybrid work model with a City of London office presence. Contribute to a transformative journey in the insurance domain. Supportive and inclusive work environment valuing diverse perspectives. This is a brand new opening within a new team so apply now for consideration!
Apr 17, 2024
Full time
Cloud Support Lead - Azure Location: London/Hybrid Azure Support Lead , with significant experience managing applications within Azure is required for a prominent specialist insurer in the City of London. This would be a brand-new team engaged in transitioning and transforming the technology landscape of the organisation. Role Overview: The organisation are undergoing a generational transformation and are looking for an experienced 2nd or 3rd line support analyst who can act as the Azure expert for the organisation. You will come with strong knowledge reporting and fixing bugs within Azure and API support. You will have expert experience in Azure Logic Apps Service bus and Azure functions. Initially this will be working and supporting vendors but will grow to driving the internal Cloud Integration and Orchestration platform. You will also have experience in the cloud security element to ensure a robust cyber security element. Key Responsibilities: Support and maintain API services, ensuring seamless connectivity across applications. Act as an Azure SME and expert, able to fix bugs and issues within Azure provide second and third-line support, resolving incidents, and fulfilling requests in line with defined SLAs. Analyse technical and business requirements, designing enterprise solutions integrating various applications and systems. Work closely with third-party suppliers to troubleshoot integration issues and identify improvement opportunities. Maintain technical documentation and a knowledge base of solutions and procedures. Experience with Azure Logic Apps, Service Bus and Azure functions as well as Azure Logic Apps. Good knowledge of cloud security and Cyber Security principles. Desirable Skills: Familiarity with Azure Data Factory, ETL processes, and data manipulation. Experience within the Financial Services sector or Specialist insurance. Understanding of ITIL-based service management concepts (Incident Management, Problem Management, Change Management). Why Join: Collaborate on a major technical transition for a brand new team and business unit Hybrid work model with a City of London office presence. Contribute to a transformative journey in the insurance domain. Supportive and inclusive work environment valuing diverse perspectives. This is a brand new opening within a new team so apply now for consideration!
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Apr 17, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Job Title: Service Desk Analyst Location: Edinburgh Salary: £24,000 - £28,000 Key Skills: MSP Background, O365, Azure, IOS, Microsoft, Teams As a leading IT solutions provider, our client prides themselves on fostering a culture of innovation, collaboration, and excellence. You'll find yourself surrounded by a team of passionate individuals dedicated to delivering top-tier IT services to a diverse range of clients. Join our client and become part of a dynamic team where your skills are valued, your ideas are heard, and your potential is limitless. The Role: So, what will you be doing as a Service Desk Analyst ? Respond promptly and effectively to incoming technical support tickets from clients. Perform in-depth troubleshooting and analysis of technical issues escalated from first-line support. Provide expert-level assistance to resolve complex IT problems related to hardware, software, and network infrastructure. Diagnose and resolve issues with operating systems, applications, and peripherals. Utilize remote access tools to troubleshoot and resolve issues for clients located off-site. Collaborate closely with other technicians to ensure timely resolution of escalated tickets. Document all troubleshooting steps, solutions, and outcomes in the ticketing system for future reference. Escalate unresolved issues to third-line support or appropriate IT teams for further investigation and resolution. Communicate effectively with clients to provide updates on the status of their technical support tickets. Proactively identify recurring issues and recommend improvements to prevent future incidents. Stay up-to-date on emerging technologies and industry best practices to enhance technical knowledge and skills. What are we looking for in our next Service Desk Analyst ? MSP Experience is highly desirable Office 365 On Premises infrastructure Azure infrastructure Desktop support Spam filtering Teams Telephony Microsoft Intune Microsoft SharePoint Document Libraries and One Drive Network configuration and support 3rd Party application support iOS Support Our client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Service Desk Analyst, this is the opportunity for you! So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next Service Desk Analyst, hit that apply button now! Perks and Benefits: Life insurance Private Medical Insurance and other Health benefits Group Income Protection Get your Birthday off! Annual Pay Progression Progression Path and Promotions Training provided to attain certifications. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining and we can discuss your application today! Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 16, 2024
Full time
Job Title: Service Desk Analyst Location: Edinburgh Salary: £24,000 - £28,000 Key Skills: MSP Background, O365, Azure, IOS, Microsoft, Teams As a leading IT solutions provider, our client prides themselves on fostering a culture of innovation, collaboration, and excellence. You'll find yourself surrounded by a team of passionate individuals dedicated to delivering top-tier IT services to a diverse range of clients. Join our client and become part of a dynamic team where your skills are valued, your ideas are heard, and your potential is limitless. The Role: So, what will you be doing as a Service Desk Analyst ? Respond promptly and effectively to incoming technical support tickets from clients. Perform in-depth troubleshooting and analysis of technical issues escalated from first-line support. Provide expert-level assistance to resolve complex IT problems related to hardware, software, and network infrastructure. Diagnose and resolve issues with operating systems, applications, and peripherals. Utilize remote access tools to troubleshoot and resolve issues for clients located off-site. Collaborate closely with other technicians to ensure timely resolution of escalated tickets. Document all troubleshooting steps, solutions, and outcomes in the ticketing system for future reference. Escalate unresolved issues to third-line support or appropriate IT teams for further investigation and resolution. Communicate effectively with clients to provide updates on the status of their technical support tickets. Proactively identify recurring issues and recommend improvements to prevent future incidents. Stay up-to-date on emerging technologies and industry best practices to enhance technical knowledge and skills. What are we looking for in our next Service Desk Analyst ? MSP Experience is highly desirable Office 365 On Premises infrastructure Azure infrastructure Desktop support Spam filtering Teams Telephony Microsoft Intune Microsoft SharePoint Document Libraries and One Drive Network configuration and support 3rd Party application support iOS Support Our client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Service Desk Analyst, this is the opportunity for you! So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next Service Desk Analyst, hit that apply button now! Perks and Benefits: Life insurance Private Medical Insurance and other Health benefits Group Income Protection Get your Birthday off! Annual Pay Progression Progression Path and Promotions Training provided to attain certifications. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining and we can discuss your application today! Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Butler Rose is looking for a proactive and customer-focused IT Support Technician to join a friendly team. The main responsibility of this role is to provide user support and excellent customer service on various computer applications and platforms. You will troubleshoot issues, provide advice on appropriate actions, and assist with general duties assigned by the IT department. Key Responsibilities: Receive, log, prioritise, allocate, and resolve Service Desk/Remote Managed Service alerts/calls from end users. Discuss reported problems with customers, gather relevant information, and guide customers through diagnostic procedures to identify the root cause of issues. Escalate unresolved incidents to internal resolver teams and third-party suppliers. Keep end customers informed of the status and progress of incidents and requests in a timely manner. Research, isolate, and resolve routine customer problems, escalating more complex issues to internal resolver teams and third-party suppliers. Handle all calls in accordance with defined Service Level Agreements and current Customer Service procedures. Utilise Service Desk/Remote Management tools, reference materials, and other resources effectively to aid problem resolution. Build, configure, and deploy new desktops, laptops, mobile devices, and peripherals. Collaborate with Senior Engineers on projects when necessary. Experience Required: Previous experience working in a Service Desk environment. Excellent organisational and communication skills, and a professional telephone manner. Basic User & Security Group Active Directory administration. Strong knowledge of Microsoft-based operating systems, particularly Windows 10 OS and Office 365. Experience in using and troubleshooting Outlook 2016 within a network environment. Experience supporting and administering Android and iOS devices. Knowledge and experience in supporting MAC OS related operating systems and hardware. Experience administering remote access software (e.g., LogMeIn). Experience in network troubleshooting with WAN, LAN, VoIP (CISCO), Video, and Audio conferencing. Customer-focused, team-oriented with a positive attitude and a '1st time right' mentality. Desirable Knowledge/Skills: ITIL V3 qualified to foundation level. MCITP - Microsoft Certified IT Professional. Knowledge of a broad range of technologies. Good knowledge of industry best practices and methodologies. Experience liaising with business areas to understand priorities and associated impacts. Excellent benefits package available with some hybrid working available To Apply: Please submit your CV showcasing the required experience for the vacancy. We look forward to receiving your application. Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Apr 16, 2024
Full time
Butler Rose is looking for a proactive and customer-focused IT Support Technician to join a friendly team. The main responsibility of this role is to provide user support and excellent customer service on various computer applications and platforms. You will troubleshoot issues, provide advice on appropriate actions, and assist with general duties assigned by the IT department. Key Responsibilities: Receive, log, prioritise, allocate, and resolve Service Desk/Remote Managed Service alerts/calls from end users. Discuss reported problems with customers, gather relevant information, and guide customers through diagnostic procedures to identify the root cause of issues. Escalate unresolved incidents to internal resolver teams and third-party suppliers. Keep end customers informed of the status and progress of incidents and requests in a timely manner. Research, isolate, and resolve routine customer problems, escalating more complex issues to internal resolver teams and third-party suppliers. Handle all calls in accordance with defined Service Level Agreements and current Customer Service procedures. Utilise Service Desk/Remote Management tools, reference materials, and other resources effectively to aid problem resolution. Build, configure, and deploy new desktops, laptops, mobile devices, and peripherals. Collaborate with Senior Engineers on projects when necessary. Experience Required: Previous experience working in a Service Desk environment. Excellent organisational and communication skills, and a professional telephone manner. Basic User & Security Group Active Directory administration. Strong knowledge of Microsoft-based operating systems, particularly Windows 10 OS and Office 365. Experience in using and troubleshooting Outlook 2016 within a network environment. Experience supporting and administering Android and iOS devices. Knowledge and experience in supporting MAC OS related operating systems and hardware. Experience administering remote access software (e.g., LogMeIn). Experience in network troubleshooting with WAN, LAN, VoIP (CISCO), Video, and Audio conferencing. Customer-focused, team-oriented with a positive attitude and a '1st time right' mentality. Desirable Knowledge/Skills: ITIL V3 qualified to foundation level. MCITP - Microsoft Certified IT Professional. Knowledge of a broad range of technologies. Good knowledge of industry best practices and methodologies. Experience liaising with business areas to understand priorities and associated impacts. Excellent benefits package available with some hybrid working available To Apply: Please submit your CV showcasing the required experience for the vacancy. We look forward to receiving your application. Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
APPLICATIONS ANALYST / LONDON / HYBRID / UP TO £78,000 PLUS BENEFITS Fantastic new opportunity for an experienced Applications Analyst to join an innovative, growing international organisation. Highly competitive pay and extensive benefits package, plus hybrid working options. WEX Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions. We hire people who share the same passion for continuous innovation and client service. As we continue to expand our Salesforce footprint, we are now looking for a talented Applications Analyst to join us. The successful Applications Analyst will support the WEX International Business Payments salesforce rollout, working closely with internal stakeholders and our strategic partner. This role will have the opportunity to make a huge impact on the underlying business process, as well as being exposed to new and challenging salesforce capabilities. What's on Offer? Highly competitive salary £68,000 - £78,000 (dependent on experience) Annual company bonus 37.5 hour week- Monday to Friday, no evening or weekends Hybrid working (1-2 days per week in Central London office) Industry Leading pension scheme 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays Life assurance Income protection Discounts & perks platform Employee wellbeing Key Responsibilities of the Applications Analyst: Perform Salesforce configuration and maintenance for capabilities on, but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, Communities and multiple third-party apps. Design, configure and administer WEX's global Salesforce org leveraging core Salesforce technologies such as lightning components, Apex, Flow, custom objects, workflow rules, sharing rules, custom fields, validation rules and VisualForce pages. Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting. Work with the development team to implement new user functionality and with business partners to implement point-and-click functionality. Provide support to Salesforce users across WEX and act as the primary point of contact for end-user support. Handle ticket requests through a queue an be able to prioritize what you're working on to minimize escalations Create and administer training to existing or new users/groups and provide one to one training to end users on an on-going basis. Implement and integrate third-party products / applications on the Salesforce platform. Work with Salesforce support to troubleshoot issues and maintain smooth operation and performance of the platform. Create new reporting capabilities and respond to ad hoc reporting requests as needed. Experience you'll bring: Solid understanding of the Salesforce best practice Confident with end user interactions such workshops and presenting builds Perform Salesforce configuration and maintenance for capabilities on, but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, Communities and multiple third-party apps. Implement and integrate third-party products / applications on the Salesforce platform What's next? If you believe Salesforce knowledge and passion to take on this exciting new Applications Analyst position, we would love to hear from you. APPLY NOW for immediate consideration Due to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within one week of application.
Apr 15, 2024
Full time
APPLICATIONS ANALYST / LONDON / HYBRID / UP TO £78,000 PLUS BENEFITS Fantastic new opportunity for an experienced Applications Analyst to join an innovative, growing international organisation. Highly competitive pay and extensive benefits package, plus hybrid working options. WEX Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions. We hire people who share the same passion for continuous innovation and client service. As we continue to expand our Salesforce footprint, we are now looking for a talented Applications Analyst to join us. The successful Applications Analyst will support the WEX International Business Payments salesforce rollout, working closely with internal stakeholders and our strategic partner. This role will have the opportunity to make a huge impact on the underlying business process, as well as being exposed to new and challenging salesforce capabilities. What's on Offer? Highly competitive salary £68,000 - £78,000 (dependent on experience) Annual company bonus 37.5 hour week- Monday to Friday, no evening or weekends Hybrid working (1-2 days per week in Central London office) Industry Leading pension scheme 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays Life assurance Income protection Discounts & perks platform Employee wellbeing Key Responsibilities of the Applications Analyst: Perform Salesforce configuration and maintenance for capabilities on, but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, Communities and multiple third-party apps. Design, configure and administer WEX's global Salesforce org leveraging core Salesforce technologies such as lightning components, Apex, Flow, custom objects, workflow rules, sharing rules, custom fields, validation rules and VisualForce pages. Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting. Work with the development team to implement new user functionality and with business partners to implement point-and-click functionality. Provide support to Salesforce users across WEX and act as the primary point of contact for end-user support. Handle ticket requests through a queue an be able to prioritize what you're working on to minimize escalations Create and administer training to existing or new users/groups and provide one to one training to end users on an on-going basis. Implement and integrate third-party products / applications on the Salesforce platform. Work with Salesforce support to troubleshoot issues and maintain smooth operation and performance of the platform. Create new reporting capabilities and respond to ad hoc reporting requests as needed. Experience you'll bring: Solid understanding of the Salesforce best practice Confident with end user interactions such workshops and presenting builds Perform Salesforce configuration and maintenance for capabilities on, but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, Communities and multiple third-party apps. Implement and integrate third-party products / applications on the Salesforce platform What's next? If you believe Salesforce knowledge and passion to take on this exciting new Applications Analyst position, we would love to hear from you. APPLY NOW for immediate consideration Due to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within one week of application.
Infrastructure Analyst required by market leading, professional services organisation based in Central Bristol. Our client is based a short 7-8 minute walk from Bristol Temple Meads and offer hybrid working (2-3 days a month onsite with flexibility). Main duties of the Infrastructure Analyst: Providing Support and technical expertise to the business and third-party suppliers during the required hours. Our client have over 1,800 staff across 5 sites in the UK. Acting as the point of escalation from the IT Service Desk Team to resolve incidents and service requests. Undertaking operational tasks to ensure the confidentiality, integrity and availability of all IT services, systems and data. Working with project teams and other team members to plan, test, implement technical requirements for all IT elements of projects as required by your line manager. Sharing information with the IT Team, ensuring knowledge is kept up to date and in an available format. Acting as the point of escalation from the IT Service Delivery Team to resolve incidents and service requests: Ideal background of the Infrastructure Analyst: Previous experience within a similar, technical role. Microsoft desktop and server technologies, e.g. Windows Server Operating Systems, Windows Desktop Operating Systems (10 & 11), Microsoft Office, Microsoft 365, Microsoft Exchange Online, Active Directory, Group Policy, SCCM, Intune. Infrastructure and related services, e.g. VMWare (virtualisation and VDI), MimeCast, Symantec Anti-Virus, Palo Alto firewalls, Networking, Mitel Telephony, Mobile Iron, Video Conferencing and Audio-Visual Equipment, etc. End-user compute security, including patching and anti-virus. Good understanding of LAN/WAN networking technologies and firewalls. Security incident response, diagnosis, resolution and remediation. Tenable, Sentinel etc. Experience cloud/hybrid technologies, e.g. Azure, AWS, converged, hybrid and cloud services (IaaS, PaaS), managed services and applications (SaaS). Operating ITIL processes. Creating and maintaining procedural documentation. Experience of working with ISO27001. Implementing technical security standards and procedures. Participating in ISO27001 audits and developing/delivering remediation plans. Experience of working with Cyber Essentials Plus. Relevant certifications. This fantastic role comes with a basic salary of £40,000-45,000 p/a and on top of the bespoke training package, comes with the following benefits: A performance related bonus, remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more.
Apr 15, 2024
Full time
Infrastructure Analyst required by market leading, professional services organisation based in Central Bristol. Our client is based a short 7-8 minute walk from Bristol Temple Meads and offer hybrid working (2-3 days a month onsite with flexibility). Main duties of the Infrastructure Analyst: Providing Support and technical expertise to the business and third-party suppliers during the required hours. Our client have over 1,800 staff across 5 sites in the UK. Acting as the point of escalation from the IT Service Desk Team to resolve incidents and service requests. Undertaking operational tasks to ensure the confidentiality, integrity and availability of all IT services, systems and data. Working with project teams and other team members to plan, test, implement technical requirements for all IT elements of projects as required by your line manager. Sharing information with the IT Team, ensuring knowledge is kept up to date and in an available format. Acting as the point of escalation from the IT Service Delivery Team to resolve incidents and service requests: Ideal background of the Infrastructure Analyst: Previous experience within a similar, technical role. Microsoft desktop and server technologies, e.g. Windows Server Operating Systems, Windows Desktop Operating Systems (10 & 11), Microsoft Office, Microsoft 365, Microsoft Exchange Online, Active Directory, Group Policy, SCCM, Intune. Infrastructure and related services, e.g. VMWare (virtualisation and VDI), MimeCast, Symantec Anti-Virus, Palo Alto firewalls, Networking, Mitel Telephony, Mobile Iron, Video Conferencing and Audio-Visual Equipment, etc. End-user compute security, including patching and anti-virus. Good understanding of LAN/WAN networking technologies and firewalls. Security incident response, diagnosis, resolution and remediation. Tenable, Sentinel etc. Experience cloud/hybrid technologies, e.g. Azure, AWS, converged, hybrid and cloud services (IaaS, PaaS), managed services and applications (SaaS). Operating ITIL processes. Creating and maintaining procedural documentation. Experience of working with ISO27001. Implementing technical security standards and procedures. Participating in ISO27001 audits and developing/delivering remediation plans. Experience of working with Cyber Essentials Plus. Relevant certifications. This fantastic role comes with a basic salary of £40,000-45,000 p/a and on top of the bespoke training package, comes with the following benefits: A performance related bonus, remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more.
Infrastructure Analyst required by market leading, professional services organisation based in Central Bristol. Our client is based a short 7-8 minute walk from Bristol Temple Meads and offer hybrid working (2-3 days a month onsite with flexibility). Main duties of the Infrastructure Analyst: Providing Support and technical expertise to the business and third-party suppliers during the required hours. Our client have over 1,800 staff across 5 sites in the UK. Acting as the point of escalation from the IT Service Desk Team to resolve incidents and service requests. Undertaking operational tasks to ensure the confidentiality, integrity and availability of all IT services, systems and data. Working with project teams and other team members to plan, test, implement technical requirements for all IT elements of projects as required by your line manager. Sharing information with the IT Team, ensuring knowledge is kept up to date and in an available format. Acting as the point of escalation from the IT Service Delivery Team to resolve incidents and service requests: Ideal background of the Infrastructure Analyst: Previous experience within a similar, technical role. Microsoft desktop and server technologies, e.g. Windows Server Operating Systems, Windows Desktop Operating Systems (10 & 11), Microsoft Office, Microsoft 365, Microsoft Exchange Online, Active Directory, Group Policy, SCCM, Intune. Infrastructure and related services, e.g. VMWare (virtualisation and VDI), MimeCast, Symantec Anti-Virus, Palo Alto firewalls, Networking, Mitel Telephony, Mobile Iron, Video Conferencing and Audio-Visual Equipment, etc. End-user compute security, including patching and anti-virus. Good understanding of LAN/WAN networking technologies and firewalls. Security incident response, diagnosis, resolution and remediation. Tenable, Sentinel etc. Experience cloud/hybrid technologies, e.g. Azure, AWS, converged, hybrid and cloud services (IaaS, PaaS), managed services and applications (SaaS). Operating ITIL processes. Creating and maintaining procedural documentation. Experience of working with ISO27001. Implementing technical security standards and procedures. Participating in ISO27001 audits and developing/delivering remediation plans. Experience of working with Cyber Essentials Plus. Relevant certifications. This fantastic role comes with a basic salary of £(phone number removed) p/a and on top of the bespoke training package, comes with the following benefits: A performance related bonus, remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more.
Apr 15, 2024
Full time
Infrastructure Analyst required by market leading, professional services organisation based in Central Bristol. Our client is based a short 7-8 minute walk from Bristol Temple Meads and offer hybrid working (2-3 days a month onsite with flexibility). Main duties of the Infrastructure Analyst: Providing Support and technical expertise to the business and third-party suppliers during the required hours. Our client have over 1,800 staff across 5 sites in the UK. Acting as the point of escalation from the IT Service Desk Team to resolve incidents and service requests. Undertaking operational tasks to ensure the confidentiality, integrity and availability of all IT services, systems and data. Working with project teams and other team members to plan, test, implement technical requirements for all IT elements of projects as required by your line manager. Sharing information with the IT Team, ensuring knowledge is kept up to date and in an available format. Acting as the point of escalation from the IT Service Delivery Team to resolve incidents and service requests: Ideal background of the Infrastructure Analyst: Previous experience within a similar, technical role. Microsoft desktop and server technologies, e.g. Windows Server Operating Systems, Windows Desktop Operating Systems (10 & 11), Microsoft Office, Microsoft 365, Microsoft Exchange Online, Active Directory, Group Policy, SCCM, Intune. Infrastructure and related services, e.g. VMWare (virtualisation and VDI), MimeCast, Symantec Anti-Virus, Palo Alto firewalls, Networking, Mitel Telephony, Mobile Iron, Video Conferencing and Audio-Visual Equipment, etc. End-user compute security, including patching and anti-virus. Good understanding of LAN/WAN networking technologies and firewalls. Security incident response, diagnosis, resolution and remediation. Tenable, Sentinel etc. Experience cloud/hybrid technologies, e.g. Azure, AWS, converged, hybrid and cloud services (IaaS, PaaS), managed services and applications (SaaS). Operating ITIL processes. Creating and maintaining procedural documentation. Experience of working with ISO27001. Implementing technical security standards and procedures. Participating in ISO27001 audits and developing/delivering remediation plans. Experience of working with Cyber Essentials Plus. Relevant certifications. This fantastic role comes with a basic salary of £(phone number removed) p/a and on top of the bespoke training package, comes with the following benefits: A performance related bonus, remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more.
Senior Performance Analyst Location: Ealing, London Salary: £49,083 -£51,093 per annum inclusive - Grade 12 The Role The Council Plan 2022-26 sets out our ambitions for a borough where every family has a decent living income and can reside in a genuinely affordable home, where everyone can live a long and healthy life in communities full of pride and identity. We are on a journey to transform the way we work to achieve the council's ambitions using the best data and insight. Contribute significantly to embed the development of an insight and intelligence culture throughout the council. This role will form part of a wider Corporate Performance Team with specific responsibility for supporting the Adult Social Care Directorate. The role would: Manage the delivery of the Performance function in Adult Social Care and the provision of data necessary for the Department to make timely, relevant and strategic decisions and fully support national and local reporting requirements for Adult Social Care. Develop, plan and deliver business intelligence products such as dashboards and bespoke performance analysis to drive operational decision making and service improvement Key Accountabilities To be responsible for the delivery of the performance framework for Adult Social Care ensuring the framework reflects Central Government reporting requirements. To be responsible for the accurate completion and submission of all statutory returns, being the main point of contact and liaising with all relevant outside bodies, and to ensure the maintenance of accurate and robust auditable records of performance data. To have overall responsibility for co-ordination, production and delivery of performance monitoring data to a variety of internal and external sources, to inform strategic service planning and budget, procurement and commissioning decisions in relation to Adult Social Care. To lead on the coordination of data to support the council's preparation for CQC Assurance. To lead on Data Quality for the Department, managing and promoting data quality and implementing assurance and audits systems to ensure accurate data. To work with auditors and ensure smooth running of audits and any follow up work. To work with a range of stakeholders across adult social care to ensure that business processes are developed to capture accurately the data required to support the production of statutory returns and management and commissioning information. To lead on the development and management of reporting tools, business intelligence systems, applications and dashboards. To advise and support senior managers on relevant service and operational matters regarding performance data. To work with the ICS and other NHS partners to develop and implement integrated performance management systems and monitoring which supports national and local policy initiatives. To ensure all Member queries and FOIs are dealt with promptly and effectively. To provide effective management of staff, including recruitment, training, development and appropriate application of policies on staffing matters. To contribute towards the development of good working relations and collaborative arrangements with relevant third-party organisations including 3 private, voluntary and other public organisations and to forge effective partnership working. Skills and Experience Knowledge and experience of using information systems and reporting tools in Adult Social Care to generate performance data Expert knowledge and understanding of performance frameworks and national policy including national performance indicators affecting services for adults Knowledge of current legislation for adult social care Experience of using SQL or web-based business intelligence applications such as Business Objects to a high level Experience of managing the development of business intelligence systems and applications in line with changing national and local reporting requirements. Experience of developing and implementing performance management frameworks Experience of implementing systems and processes to ensure data quality and integrity, including business process reviews and design Educated to degree standard in a relevant field or equivalent by work experience To Apply If you feel you are a suitable candidate and would like to work for this reputable Council, then please click apply to be redirected to their website to complete your application.
Apr 15, 2024
Full time
Senior Performance Analyst Location: Ealing, London Salary: £49,083 -£51,093 per annum inclusive - Grade 12 The Role The Council Plan 2022-26 sets out our ambitions for a borough where every family has a decent living income and can reside in a genuinely affordable home, where everyone can live a long and healthy life in communities full of pride and identity. We are on a journey to transform the way we work to achieve the council's ambitions using the best data and insight. Contribute significantly to embed the development of an insight and intelligence culture throughout the council. This role will form part of a wider Corporate Performance Team with specific responsibility for supporting the Adult Social Care Directorate. The role would: Manage the delivery of the Performance function in Adult Social Care and the provision of data necessary for the Department to make timely, relevant and strategic decisions and fully support national and local reporting requirements for Adult Social Care. Develop, plan and deliver business intelligence products such as dashboards and bespoke performance analysis to drive operational decision making and service improvement Key Accountabilities To be responsible for the delivery of the performance framework for Adult Social Care ensuring the framework reflects Central Government reporting requirements. To be responsible for the accurate completion and submission of all statutory returns, being the main point of contact and liaising with all relevant outside bodies, and to ensure the maintenance of accurate and robust auditable records of performance data. To have overall responsibility for co-ordination, production and delivery of performance monitoring data to a variety of internal and external sources, to inform strategic service planning and budget, procurement and commissioning decisions in relation to Adult Social Care. To lead on the coordination of data to support the council's preparation for CQC Assurance. To lead on Data Quality for the Department, managing and promoting data quality and implementing assurance and audits systems to ensure accurate data. To work with auditors and ensure smooth running of audits and any follow up work. To work with a range of stakeholders across adult social care to ensure that business processes are developed to capture accurately the data required to support the production of statutory returns and management and commissioning information. To lead on the development and management of reporting tools, business intelligence systems, applications and dashboards. To advise and support senior managers on relevant service and operational matters regarding performance data. To work with the ICS and other NHS partners to develop and implement integrated performance management systems and monitoring which supports national and local policy initiatives. To ensure all Member queries and FOIs are dealt with promptly and effectively. To provide effective management of staff, including recruitment, training, development and appropriate application of policies on staffing matters. To contribute towards the development of good working relations and collaborative arrangements with relevant third-party organisations including 3 private, voluntary and other public organisations and to forge effective partnership working. Skills and Experience Knowledge and experience of using information systems and reporting tools in Adult Social Care to generate performance data Expert knowledge and understanding of performance frameworks and national policy including national performance indicators affecting services for adults Knowledge of current legislation for adult social care Experience of using SQL or web-based business intelligence applications such as Business Objects to a high level Experience of managing the development of business intelligence systems and applications in line with changing national and local reporting requirements. Experience of developing and implementing performance management frameworks Experience of implementing systems and processes to ensure data quality and integrity, including business process reviews and design Educated to degree standard in a relevant field or equivalent by work experience To Apply If you feel you are a suitable candidate and would like to work for this reputable Council, then please click apply to be redirected to their website to complete your application.
Dynamics 365 Finance and Operations Integration Developer 12 month contract Surrey / hybrid remote Advantage are recruiting on behalf of an established global engineering consultancy in Surrey for a D365 Integration Developer to design, develop, and implement integrations between Dynamics 365 Finance and Operations and other systems within the business. We're looking for candidates who can offer demonstrable experience developing integrations for D365 finance and operations, along with skills in X and T-SQL, experience in developing within the Power Platform, and familiarity with Azure integration technologies (Functions, Logic Apps, Data Lake, Synapse, ADO) Key Responsibilities System Integration: Collaborating with stakeholders to understand business requirements and designing integration solutions to connect Dynamics 365 Finance and Operations with other systems such as ProjOps, Dataverse, Data Lake, Synapse, Enterprise Data Warehouse (EDW), or third-party applications. Development: Writing code and developing custom solutions using relevant programming languages and technologies (such as X , C#, SQL, XML, JSON) to create seamless data flow and functionality between different systems. API Development: Utilizing APIs (Application Programming Interfaces) provided by Dynamics 365 Finance and Operations and other systems to facilitate data exchange and communication between them. Data Mapping and Transformation: Defining data mapping rules and implementing data transformation processes to ensure data consistency and accuracy across integrated systems. Testing and Debugging: Conducting thorough testing of integration solutions to identify and resolve any issues or bugs, ensuring smooth functionality and data integrity. Documentation: Documenting technical specifications, integration processes, and system configurations for reference purposes and future maintenance. Collaboration: Working closely with cross-functional teams including business analysts, system administrators, and other developers to ensure successful integration projects delivery. Maintenance and Support: Providing ongoing support and troubleshooting assistance to address any integration-related issues or enhancements post-implementation. Compliance and Security: Ensuring compliance with data protection regulations and implementing security measures to safeguard sensitive information during integration processes. Stay Updated: Keeping abreast of the latest technologies, best practices, and updates related to Dynamics 365 Finance and Operations and integration methodologies to continuously improve integration solutions and processes. Skills And Competencies A relevant number of years' of experience developing integrations for Microsoft Dynamics 365 Finance & Operations Skills of X development, including solutions. T-SQL development skills Cloud Integration specialisms familiar with the range of Azure integration technologies Functions Logic App Azure Data Lake Azure Synapse Azure DevOps Experience in developing solutions within Power platform (Power Apps, Power automate), Dataverse Experience of integration work with payroll/HR/Finance systems. Good understanding of financial data concepts. Experience with Microsoft Dynamics 365 Project Operations is a plus Experience with Informatica is a plus Submit your CV now to be considered for this brilliant opportunity supporting a globally renowned consulting business.
Apr 15, 2024
Full time
Dynamics 365 Finance and Operations Integration Developer 12 month contract Surrey / hybrid remote Advantage are recruiting on behalf of an established global engineering consultancy in Surrey for a D365 Integration Developer to design, develop, and implement integrations between Dynamics 365 Finance and Operations and other systems within the business. We're looking for candidates who can offer demonstrable experience developing integrations for D365 finance and operations, along with skills in X and T-SQL, experience in developing within the Power Platform, and familiarity with Azure integration technologies (Functions, Logic Apps, Data Lake, Synapse, ADO) Key Responsibilities System Integration: Collaborating with stakeholders to understand business requirements and designing integration solutions to connect Dynamics 365 Finance and Operations with other systems such as ProjOps, Dataverse, Data Lake, Synapse, Enterprise Data Warehouse (EDW), or third-party applications. Development: Writing code and developing custom solutions using relevant programming languages and technologies (such as X , C#, SQL, XML, JSON) to create seamless data flow and functionality between different systems. API Development: Utilizing APIs (Application Programming Interfaces) provided by Dynamics 365 Finance and Operations and other systems to facilitate data exchange and communication between them. Data Mapping and Transformation: Defining data mapping rules and implementing data transformation processes to ensure data consistency and accuracy across integrated systems. Testing and Debugging: Conducting thorough testing of integration solutions to identify and resolve any issues or bugs, ensuring smooth functionality and data integrity. Documentation: Documenting technical specifications, integration processes, and system configurations for reference purposes and future maintenance. Collaboration: Working closely with cross-functional teams including business analysts, system administrators, and other developers to ensure successful integration projects delivery. Maintenance and Support: Providing ongoing support and troubleshooting assistance to address any integration-related issues or enhancements post-implementation. Compliance and Security: Ensuring compliance with data protection regulations and implementing security measures to safeguard sensitive information during integration processes. Stay Updated: Keeping abreast of the latest technologies, best practices, and updates related to Dynamics 365 Finance and Operations and integration methodologies to continuously improve integration solutions and processes. Skills And Competencies A relevant number of years' of experience developing integrations for Microsoft Dynamics 365 Finance & Operations Skills of X development, including solutions. T-SQL development skills Cloud Integration specialisms familiar with the range of Azure integration technologies Functions Logic App Azure Data Lake Azure Synapse Azure DevOps Experience in developing solutions within Power platform (Power Apps, Power automate), Dataverse Experience of integration work with payroll/HR/Finance systems. Good understanding of financial data concepts. Experience with Microsoft Dynamics 365 Project Operations is a plus Experience with Informatica is a plus Submit your CV now to be considered for this brilliant opportunity supporting a globally renowned consulting business.
Application Support Analyst - City, London- circ £45,000 to £55,000 + Generous Benefits Package Application Support Analyst required this varied and interesting opportunity: Our City based client is a cloud-first organisation with its portfolio of third-party products and in-house developed applications all hosted in Azure. The portfolio consists of a range of 3rd party applications including Property Management, Accounting and BI as well as in-house developed systems. Working as part of a small team the Application Support Analyst will provide support for these key applications. This is a hybrid post where you will need to work in the City based office near Liverpool Street, St Paul's, Moorgate, London Wall etc 3 days per week. Application Support Analyst - Key Duties Include: Diagnose, manage and resolve incidents in supported systems, working closely with internal and third-party support partners. Identify, manage and resolve underlying problems in systems. Support the business areas and be responsible for 2nd and some 3rd line application support. Testing and deployments of developed solutions. Review and implement upgrades and fixes available from system software suppliers Work with other members of the wider IS team to deliver changes to systems, including releases, training and user documentation Application Support Analyst - Key Skills & Experience Required Include: Experience supporting a range of commonly used business applications ideally including Finance, Accounting, ERP etc Knowledge of MS Azure. Knowledge of SQL (ideally T-SQL for SQL Server or PL/SQL for Oracle) SharePoint online experience. Experience of planning, prioritising and organising own workload ensuring customer needs and expectations are met, administrative tasks are completed punctually and all documentation is updated effectively. Working closely with in-house or 3rd party teams to manage the release / deployment of upgrades, patches, fixes etc Self-motivated, resourceful and innovative with the ability to work proactively and take delegated tasks through to completion. Good interpersonal skills and works well as part of a team. The Reward: In return for your expertise our client can offer a salary in the region of £45,000 to £55,000 plus Bonus, Private Medical Insurance, Income Protection Insurance and a Generous Pension Scheme.For further information, please send your CV to Wayne Hawthorne at Vadis People Services Ltd. Vadis acts in the capacity of both an Employment Agent and Employment Business.
Apr 15, 2024
Full time
Application Support Analyst - City, London- circ £45,000 to £55,000 + Generous Benefits Package Application Support Analyst required this varied and interesting opportunity: Our City based client is a cloud-first organisation with its portfolio of third-party products and in-house developed applications all hosted in Azure. The portfolio consists of a range of 3rd party applications including Property Management, Accounting and BI as well as in-house developed systems. Working as part of a small team the Application Support Analyst will provide support for these key applications. This is a hybrid post where you will need to work in the City based office near Liverpool Street, St Paul's, Moorgate, London Wall etc 3 days per week. Application Support Analyst - Key Duties Include: Diagnose, manage and resolve incidents in supported systems, working closely with internal and third-party support partners. Identify, manage and resolve underlying problems in systems. Support the business areas and be responsible for 2nd and some 3rd line application support. Testing and deployments of developed solutions. Review and implement upgrades and fixes available from system software suppliers Work with other members of the wider IS team to deliver changes to systems, including releases, training and user documentation Application Support Analyst - Key Skills & Experience Required Include: Experience supporting a range of commonly used business applications ideally including Finance, Accounting, ERP etc Knowledge of MS Azure. Knowledge of SQL (ideally T-SQL for SQL Server or PL/SQL for Oracle) SharePoint online experience. Experience of planning, prioritising and organising own workload ensuring customer needs and expectations are met, administrative tasks are completed punctually and all documentation is updated effectively. Working closely with in-house or 3rd party teams to manage the release / deployment of upgrades, patches, fixes etc Self-motivated, resourceful and innovative with the ability to work proactively and take delegated tasks through to completion. Good interpersonal skills and works well as part of a team. The Reward: In return for your expertise our client can offer a salary in the region of £45,000 to £55,000 plus Bonus, Private Medical Insurance, Income Protection Insurance and a Generous Pension Scheme.For further information, please send your CV to Wayne Hawthorne at Vadis People Services Ltd. Vadis acts in the capacity of both an Employment Agent and Employment Business.
Software Development Manager £75,000 to £85,000 plus a fantastic benefits package and flexible working - This role is hybrid (flexible on around 1 to 2 days in the office per week, plus it can be based in either Chichester, West Sussex or Andover, Hampshire Wow, what an opportunity this is! A unique company offering a positive environment, with no red tape and open-minded approach to new ideas and new software - they want the Software Development Manager to be a dynamic leader, who is passionate about driving innovation in application development, someone with a can do attitude, who can focus on driving continuous improvement. Core areas of interest: Technical Authority with good understanding of SDLC / Database / ERP environments - doesn't have to be technically hands on, but able to challenge suppliers and developers. Strong Leader / Manager - strong people manager, not just appraisals, but able to get the best out of people. Experience managing ERPs and the technical and process development of them. Worked in highly regulatory environment. They seek an experienced Software Development Manager to lead and manage a small team of developers to establish business processes, application functionality and technology solutions then define translating those requirements into functional and technical specifications matching the needs of the business with the most appropriate solutions. You will be both technically strong and a good leader, with excellent people skills. They are flexible on the type of technical background you come from, as long as you maintain a working, up to date and in-depth knowledge of all relevant business systems, technologies and tools and can act as the businesses SME with regards to the effective use of technology. A grounding within ERP/Application development would be good. Key responsibilities for the Software Development Manager: Be the lead Technical Architect and Analyst on all business system application changes including support of ERP processes across the business, ensuring all projects are completed to the required quality standard within the agreed time frames and budgets. Provide all changes and projects with accurate and measurable estimates for analysis, technical design, delivery, testing and deployment tasks. Manage requirements (functional and non-functional) gathering, technical design, delivery, testing and deployment within a project environment ensuring that business requirements are met without compromising safety and security. Provide expertise to assist internal customer groups in identifying opportunities to maximise business value from existing or emerging technology and application landscape. Provide process and application expertise to Service and BAU teams to assist in the prioritisation and resolution of service activities and change requests. Lead user acceptance testing and customer sign-off. Key accountabilities for the Software Development Manager: Lead continuous improvement initiatives across the Business Process and Technology team. Provide the link between customer, development team and any other third-party regarding software functionality throughout the products life cycle. Ensure that the proper processes, resources and monitoring are implemented across the SDLC. As part of the CAB board ensure adequate DevOps procedures are established and followed for all business systems. Implement industry best practice and best in class security. To effectively lead, manage the team of Developers/Business System Analysts; to motivate them so as to perform to their utmost ability. Ensure effective communication with all key stakeholders and suppliers both within and external to the business; building strong relationships so as to support with the smooth provision and receipt of services. Assist in the production of robust business cases covering the development and implementation of business changes as necessary. What they offer: Exciting projects at the forefront of technology. Collaborative and forward-thinking work culture. Opportunity to shape the future of our applications. Your Impact: Lead and inspire a team of skilled developers. Drive the development and implementation of cutting-edge applications. Contribute to our growth in a dynamic and evolving industry. Software Development Manager £75,000 to £85,000 plus a fantastic benefits package and flexible working - This role is hybrid (flexible on around 1 to 2 days in the office per week, plus it can be based in either Chichester, West Sussex or Andover, Hampshire
Apr 15, 2024
Full time
Software Development Manager £75,000 to £85,000 plus a fantastic benefits package and flexible working - This role is hybrid (flexible on around 1 to 2 days in the office per week, plus it can be based in either Chichester, West Sussex or Andover, Hampshire Wow, what an opportunity this is! A unique company offering a positive environment, with no red tape and open-minded approach to new ideas and new software - they want the Software Development Manager to be a dynamic leader, who is passionate about driving innovation in application development, someone with a can do attitude, who can focus on driving continuous improvement. Core areas of interest: Technical Authority with good understanding of SDLC / Database / ERP environments - doesn't have to be technically hands on, but able to challenge suppliers and developers. Strong Leader / Manager - strong people manager, not just appraisals, but able to get the best out of people. Experience managing ERPs and the technical and process development of them. Worked in highly regulatory environment. They seek an experienced Software Development Manager to lead and manage a small team of developers to establish business processes, application functionality and technology solutions then define translating those requirements into functional and technical specifications matching the needs of the business with the most appropriate solutions. You will be both technically strong and a good leader, with excellent people skills. They are flexible on the type of technical background you come from, as long as you maintain a working, up to date and in-depth knowledge of all relevant business systems, technologies and tools and can act as the businesses SME with regards to the effective use of technology. A grounding within ERP/Application development would be good. Key responsibilities for the Software Development Manager: Be the lead Technical Architect and Analyst on all business system application changes including support of ERP processes across the business, ensuring all projects are completed to the required quality standard within the agreed time frames and budgets. Provide all changes and projects with accurate and measurable estimates for analysis, technical design, delivery, testing and deployment tasks. Manage requirements (functional and non-functional) gathering, technical design, delivery, testing and deployment within a project environment ensuring that business requirements are met without compromising safety and security. Provide expertise to assist internal customer groups in identifying opportunities to maximise business value from existing or emerging technology and application landscape. Provide process and application expertise to Service and BAU teams to assist in the prioritisation and resolution of service activities and change requests. Lead user acceptance testing and customer sign-off. Key accountabilities for the Software Development Manager: Lead continuous improvement initiatives across the Business Process and Technology team. Provide the link between customer, development team and any other third-party regarding software functionality throughout the products life cycle. Ensure that the proper processes, resources and monitoring are implemented across the SDLC. As part of the CAB board ensure adequate DevOps procedures are established and followed for all business systems. Implement industry best practice and best in class security. To effectively lead, manage the team of Developers/Business System Analysts; to motivate them so as to perform to their utmost ability. Ensure effective communication with all key stakeholders and suppliers both within and external to the business; building strong relationships so as to support with the smooth provision and receipt of services. Assist in the production of robust business cases covering the development and implementation of business changes as necessary. What they offer: Exciting projects at the forefront of technology. Collaborative and forward-thinking work culture. Opportunity to shape the future of our applications. Your Impact: Lead and inspire a team of skilled developers. Drive the development and implementation of cutting-edge applications. Contribute to our growth in a dynamic and evolving industry. Software Development Manager £75,000 to £85,000 plus a fantastic benefits package and flexible working - This role is hybrid (flexible on around 1 to 2 days in the office per week, plus it can be based in either Chichester, West Sussex or Andover, Hampshire
You will be responsible for designing and developing the systems architecture for smart home products and technologies that make the unique Sky Protect customer proposition possible. Working closely with product managers and engineers within the Sky Protect team, as well as fellow architects across the wider Sky and Comcast organisation, you and your team will play an instrumental part in making sure the Sky Protect solution provides a best-in-class customer experience and continues to perform as the business grows. What you'll do Define and validate an end-to-end strategy for the Sky Protect technology architecture, ensuring it enables us to deliver our business roadmap and is in alignment with relevant product and entertainment technology strategies across the group. Articulate the strategies and purposes behind our solutions to senior technical and non-technical audiences; consult enterprise functions and external organisations to inform and validate strategic technology decisions, such as build vs buy. Build and lead an integrated and high-performing team of architects, analysts and technical authors to translate our strategy and business requirements into well-documented and deliverable solutions for our smart home products, cloud platform and mobile apps. In detail: Collaborate with other Sky and Comcast architects to ensure the Sky Protect solution interoperates as required with group and third-party products and platforms; work alongside key suppliers and your product and engineering peers in Sky Protect to ensure solutions are implemented as intended. Champion information security and data privacy; validate that technology solutions comply with all applicable standards and regulations. Ensure solutions are designed to remain available, reliable and cost-effective at scale as well as supporting the ability to be deployed to customers in other territories. Evaluate and optimise the operating costs of technology solutions: contribute to change management impact assessments, as well as cost-volume-profit models and OPEX forecasts. Provide authoritative end-to-end technology insight and the ability to interpret data and telemetry, for example to take a lead in incident investigations: work out what's broken, and why, and determine the appropriate course of action. Advise product and proposition managers on consumer technology and interoperability standards, such as RDK and Matter; help ensure that appropriate product requirements are captured and contribute architecture expectations to product technical specs. What you'll bring Experience: At least 3 years' experience managing a team of architects or principal engineers. At least 6 years' hands-on experience as a software systems architect, preferably relating to consumer IoT products and/or digital AV delivery. At least 10 years' experience in the field of software-driven consumer technology, preferably with customer-facing solutions operating at scale. Hands-on experience of developing solutions based on AWS cloud infrastructure. Skills: Supportive and empowering team management and inspirational technology leadership, able to bring others along on the journey towards your vision. Articulacy in making technical proposals and solutions understandable to non-technical senior managers to influence and inform business decisions. A track record of excellence in developing sophisticated architectural solutions for scalable, high-traffic cloud computing software services and infrastructure. Demonstrable proficiency in designing solutions for performance, reliability and resilience, cost efficiency, information security and data protection. A naturally collaborative approach: open-minded as well as questioning; bold as well as pragmatic; meticulous as well as able to cut through complexity. A strong technology background enabling you to identify and consult the appropriate subject matter experts to ensure the integrity of your designs. The ability to manage and prioritise multiple sources of demand and to communicate effectively with individuals and groups, whatever their relative seniority. A high degree of commercial awareness, able to model and optimise running costs, and formulate rapid estimates for forecasting based on minimal requirements. Ideally: Hands-on experience in the consumer IoT domain involving physical devices, mobile apps and cloud services, for example home automation / security products, and good knowledge of consumer IoT industry standard methodologies, protocols, future trends, and design patterns. Hands-on experience of industry standards and technologies for digital AV applicable to consumer security camera products, involving capture, transport, storage, and playback. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 15, 2024
Full time
You will be responsible for designing and developing the systems architecture for smart home products and technologies that make the unique Sky Protect customer proposition possible. Working closely with product managers and engineers within the Sky Protect team, as well as fellow architects across the wider Sky and Comcast organisation, you and your team will play an instrumental part in making sure the Sky Protect solution provides a best-in-class customer experience and continues to perform as the business grows. What you'll do Define and validate an end-to-end strategy for the Sky Protect technology architecture, ensuring it enables us to deliver our business roadmap and is in alignment with relevant product and entertainment technology strategies across the group. Articulate the strategies and purposes behind our solutions to senior technical and non-technical audiences; consult enterprise functions and external organisations to inform and validate strategic technology decisions, such as build vs buy. Build and lead an integrated and high-performing team of architects, analysts and technical authors to translate our strategy and business requirements into well-documented and deliverable solutions for our smart home products, cloud platform and mobile apps. In detail: Collaborate with other Sky and Comcast architects to ensure the Sky Protect solution interoperates as required with group and third-party products and platforms; work alongside key suppliers and your product and engineering peers in Sky Protect to ensure solutions are implemented as intended. Champion information security and data privacy; validate that technology solutions comply with all applicable standards and regulations. Ensure solutions are designed to remain available, reliable and cost-effective at scale as well as supporting the ability to be deployed to customers in other territories. Evaluate and optimise the operating costs of technology solutions: contribute to change management impact assessments, as well as cost-volume-profit models and OPEX forecasts. Provide authoritative end-to-end technology insight and the ability to interpret data and telemetry, for example to take a lead in incident investigations: work out what's broken, and why, and determine the appropriate course of action. Advise product and proposition managers on consumer technology and interoperability standards, such as RDK and Matter; help ensure that appropriate product requirements are captured and contribute architecture expectations to product technical specs. What you'll bring Experience: At least 3 years' experience managing a team of architects or principal engineers. At least 6 years' hands-on experience as a software systems architect, preferably relating to consumer IoT products and/or digital AV delivery. At least 10 years' experience in the field of software-driven consumer technology, preferably with customer-facing solutions operating at scale. Hands-on experience of developing solutions based on AWS cloud infrastructure. Skills: Supportive and empowering team management and inspirational technology leadership, able to bring others along on the journey towards your vision. Articulacy in making technical proposals and solutions understandable to non-technical senior managers to influence and inform business decisions. A track record of excellence in developing sophisticated architectural solutions for scalable, high-traffic cloud computing software services and infrastructure. Demonstrable proficiency in designing solutions for performance, reliability and resilience, cost efficiency, information security and data protection. A naturally collaborative approach: open-minded as well as questioning; bold as well as pragmatic; meticulous as well as able to cut through complexity. A strong technology background enabling you to identify and consult the appropriate subject matter experts to ensure the integrity of your designs. The ability to manage and prioritise multiple sources of demand and to communicate effectively with individuals and groups, whatever their relative seniority. A high degree of commercial awareness, able to model and optimise running costs, and formulate rapid estimates for forecasting based on minimal requirements. Ideally: Hands-on experience in the consumer IoT domain involving physical devices, mobile apps and cloud services, for example home automation / security products, and good knowledge of consumer IoT industry standard methodologies, protocols, future trends, and design patterns. Hands-on experience of industry standards and technologies for digital AV applicable to consumer security camera products, involving capture, transport, storage, and playback. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.