We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Network Engineer - Greater Manchester - Up to £65,000 About this role: DCS Tech are working in partnership with one of our key clients who are now looking for a Network Engineer. You will get to work in a highly productive and engaging role, working closely with internal teams. About you: Design, deployment and support of Fortinet firewalls. Design, deployment and support of Meraki products. Design, deployment and support of Cisco switches and routers Strong experience of Infrastructure Security Strong experience of Network Management Strong experience with MPLS, SD-WAN,VPN and WAN Technologies. Strong experience with Routing protocols. What will you get up to? The design and implementation of cutting edge solutions that will improve the resilience of the overall Network environment. Configuring, implementing and support of Firewalls, routing, switching and wireless environments. Supporting at a 3rd Line level for complex Network incidents. On-call out of hours support (1 in 5 weeks) What's on offer? Location: Altrincham (Hybrid) Salary: £45,000 to 65,000 dependant on experience plus benefits Interviews are ongoing - apply to be considered! This is a great opportunity to join a well-established team and be part of a collaborative environment where your expertise will be valued and rewarded. DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
Apr 17, 2024
Full time
Network Engineer - Greater Manchester - Up to £65,000 About this role: DCS Tech are working in partnership with one of our key clients who are now looking for a Network Engineer. You will get to work in a highly productive and engaging role, working closely with internal teams. About you: Design, deployment and support of Fortinet firewalls. Design, deployment and support of Meraki products. Design, deployment and support of Cisco switches and routers Strong experience of Infrastructure Security Strong experience of Network Management Strong experience with MPLS, SD-WAN,VPN and WAN Technologies. Strong experience with Routing protocols. What will you get up to? The design and implementation of cutting edge solutions that will improve the resilience of the overall Network environment. Configuring, implementing and support of Firewalls, routing, switching and wireless environments. Supporting at a 3rd Line level for complex Network incidents. On-call out of hours support (1 in 5 weeks) What's on offer? Location: Altrincham (Hybrid) Salary: £45,000 to 65,000 dependant on experience plus benefits Interviews are ongoing - apply to be considered! This is a great opportunity to join a well-established team and be part of a collaborative environment where your expertise will be valued and rewarded. DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
Proactive Maintenance Lead / 2nd / 3rd Line Support Location: Maidstone S alary: Up to £36k, Depending on Experience Does Proactive Maintenance interest you? Would you like to progress your Cyber Security Skills? Would you like a role that will progress to managing your own small team? We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape. Key Responsibilities: System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture. Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives. Essential Skills and Experience: Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support. Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols. Skilled in Microsoft Windows environments, Active Directory, and cloud technologies. Proven track record of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred). An enthusiastic approach towards automating tasks and self-study on the latest technologies. A keen interest in all areas of Cyber Security, with a desire to develop expertise. Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently. This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you
Apr 17, 2024
Full time
Proactive Maintenance Lead / 2nd / 3rd Line Support Location: Maidstone S alary: Up to £36k, Depending on Experience Does Proactive Maintenance interest you? Would you like to progress your Cyber Security Skills? Would you like a role that will progress to managing your own small team? We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape. Key Responsibilities: System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture. Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives. Essential Skills and Experience: Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support. Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols. Skilled in Microsoft Windows environments, Active Directory, and cloud technologies. Proven track record of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred). An enthusiastic approach towards automating tasks and self-study on the latest technologies. A keen interest in all areas of Cyber Security, with a desire to develop expertise. Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently. This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you
Data Development Manage deployment of changes, upgrades and bug fixes to databases, data lake and data warehouse Development of new AWS Data Lake Migrate customer orchestration solution to AWS Airflow Refine and extend system and ETL designs to improve accuracy, timeliness, completeness, and consistency Manage integration and maintenance of new data sources. Design, build and maintain data pipelines Code management, review and reversion using GitHub Data Administration Monitoring, diagnosis and troubleshooting orchestration including SSIS, Airflow, Spark, Scala, Kubernetes, AWS Orchestration, Python and Glue Security, key management, DR, performance, and cost monitoring of AWS solution including S3 and Athena Disaster Recovery planning, maintenance, and execution Design, develop and maintain non-production environments Design, develop and adhere to change control processes Administration of MSSQL Server RDS environment Upgrade of existing MSSQL Server environment including SSIS, SSAS, MDS Establish the needs of users, monitor user access and security, control access permissions and privileges Ensure that storage and archiving procedures are functioning correctly Develop, manage, and test back-up and recovery plans Manage the security and disaster recovery aspects of Databases and Data Lake Data Governance Align existing and new processes to defined design patterns and coding standards Maintain data standards, including adherence to the Data Protection Act Investigation, design and implementation of QA processes and reporting Protection of Personally Identifiable Information Design and develop GDPR processes Collation and maintenance of meta data about the Hearst Data Estate. Create and maintain documentation, including data standards, procedures, and definitions for the data dictionary (metadata) Maximise data value to the business Application Support Commission and install new applications and customise existing applications to make them fit for purpose SSRS, PowerBI, Tableau and Looker report editing and origination Data Warehouse (DW) maintenance and support. SSIS, SSAS, SQL Server for analysis on existing DW Design and development of replacement for existing MSSQL Data Warehouse and Cube Advice on back-end standards for new and existing applications and ETL Creation and maintenance of GDPR Compliant Development and Testing environments Design, implementation and monitoring of deployments along with co ordinating code, data and schema reversions when required. Stakeholder Management Liaise with developers, application owners and SMEs around DR, Security and Operational Requirements (including ETL timings) Liaise with data architect to move data estate to consolidate, simplify and document operational landscape Define and enforce standards for data quality Define and enforce code standards Liaise with 3rd party data suppliers to understand data structures / formats etc. Monitor performance and manage parameters to provide fast responses to front-end users Manage and respond to alerts and notifications around feeds to our Databases and Data Lake Communicate regularly with technical, applications and operational staff to ensure database integrity and security Team Positive contributor to the wider Data & Technology team Training and mentoring of junior team members Provide wider business user support by responding to system issues within agreed SLAs Leading from the front To be an ambassador of Hearst and its values. You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you from time to time.
Apr 17, 2024
Full time
Data Development Manage deployment of changes, upgrades and bug fixes to databases, data lake and data warehouse Development of new AWS Data Lake Migrate customer orchestration solution to AWS Airflow Refine and extend system and ETL designs to improve accuracy, timeliness, completeness, and consistency Manage integration and maintenance of new data sources. Design, build and maintain data pipelines Code management, review and reversion using GitHub Data Administration Monitoring, diagnosis and troubleshooting orchestration including SSIS, Airflow, Spark, Scala, Kubernetes, AWS Orchestration, Python and Glue Security, key management, DR, performance, and cost monitoring of AWS solution including S3 and Athena Disaster Recovery planning, maintenance, and execution Design, develop and maintain non-production environments Design, develop and adhere to change control processes Administration of MSSQL Server RDS environment Upgrade of existing MSSQL Server environment including SSIS, SSAS, MDS Establish the needs of users, monitor user access and security, control access permissions and privileges Ensure that storage and archiving procedures are functioning correctly Develop, manage, and test back-up and recovery plans Manage the security and disaster recovery aspects of Databases and Data Lake Data Governance Align existing and new processes to defined design patterns and coding standards Maintain data standards, including adherence to the Data Protection Act Investigation, design and implementation of QA processes and reporting Protection of Personally Identifiable Information Design and develop GDPR processes Collation and maintenance of meta data about the Hearst Data Estate. Create and maintain documentation, including data standards, procedures, and definitions for the data dictionary (metadata) Maximise data value to the business Application Support Commission and install new applications and customise existing applications to make them fit for purpose SSRS, PowerBI, Tableau and Looker report editing and origination Data Warehouse (DW) maintenance and support. SSIS, SSAS, SQL Server for analysis on existing DW Design and development of replacement for existing MSSQL Data Warehouse and Cube Advice on back-end standards for new and existing applications and ETL Creation and maintenance of GDPR Compliant Development and Testing environments Design, implementation and monitoring of deployments along with co ordinating code, data and schema reversions when required. Stakeholder Management Liaise with developers, application owners and SMEs around DR, Security and Operational Requirements (including ETL timings) Liaise with data architect to move data estate to consolidate, simplify and document operational landscape Define and enforce standards for data quality Define and enforce code standards Liaise with 3rd party data suppliers to understand data structures / formats etc. Monitor performance and manage parameters to provide fast responses to front-end users Manage and respond to alerts and notifications around feeds to our Databases and Data Lake Communicate regularly with technical, applications and operational staff to ensure database integrity and security Team Positive contributor to the wider Data & Technology team Training and mentoring of junior team members Provide wider business user support by responding to system issues within agreed SLAs Leading from the front To be an ambassador of Hearst and its values. You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you from time to time.
Data Systems Engineer Job Type: Full-time Location: Norwich/Ipswich/Cambridge - 3 days in the office, 2 working from home. Salary: £40,000 - £42,500 Working with a leading professional services business who are setting up and growing their data function, we are seeking a Data Systems Engineer to join their Data & Systems Team within the IT Development Team. This role is ideal for someone with a passion for data analysis, manipulation, and processing using ETL/ELT techniques. You will also be involved in 3rd line support for internal and third-party systems, DBA tasks, and database deployments. Day to Day of the role: Implement solutions and deployments in collaboration with the Data and Systems team. Instil a culture of continuous improvement within the team and in data-related system design and development. Maintain industry-standard technical knowledge and stay up to date with current trends. Provide 3rd line support for internal and third-party systems. Perform DBA tasks and manage database deployments effectively. Required Skills & Qualifications: Data-related qualifications or relevant field experience. Proven track record of implementing successful ETL/ELT processes. Strong understanding of data and analytical processing technologies, including transactional databases, SQL Server, various cloud platforms, and services. Proficiency in RDMS, particularly SQL Server 2016 and above. Experience with APIs and integrating systems using 3rd party APIs. Familiarity with Azure data factory, event hubs, and data bricks. Good understanding of Agile methodologies. Demonstrated analytical skills and problem-solving abilities. Ability to work under pressure and meet strict deadlines. Strong organisational and time management skills. Ability to manage multiple priorities effectively. Willingness to travel as necessary and perform additional job-related duties. Excellent communication skills, both verbal and written. Positive and enthusiastic team player. Highly analytical and self-motivated with a commitment to ongoing learning and development. Benefits: Opportunities for professional growth and continuous learning. Dynamic and collaborative work environment. Supportive team culture.
Apr 17, 2024
Full time
Data Systems Engineer Job Type: Full-time Location: Norwich/Ipswich/Cambridge - 3 days in the office, 2 working from home. Salary: £40,000 - £42,500 Working with a leading professional services business who are setting up and growing their data function, we are seeking a Data Systems Engineer to join their Data & Systems Team within the IT Development Team. This role is ideal for someone with a passion for data analysis, manipulation, and processing using ETL/ELT techniques. You will also be involved in 3rd line support for internal and third-party systems, DBA tasks, and database deployments. Day to Day of the role: Implement solutions and deployments in collaboration with the Data and Systems team. Instil a culture of continuous improvement within the team and in data-related system design and development. Maintain industry-standard technical knowledge and stay up to date with current trends. Provide 3rd line support for internal and third-party systems. Perform DBA tasks and manage database deployments effectively. Required Skills & Qualifications: Data-related qualifications or relevant field experience. Proven track record of implementing successful ETL/ELT processes. Strong understanding of data and analytical processing technologies, including transactional databases, SQL Server, various cloud platforms, and services. Proficiency in RDMS, particularly SQL Server 2016 and above. Experience with APIs and integrating systems using 3rd party APIs. Familiarity with Azure data factory, event hubs, and data bricks. Good understanding of Agile methodologies. Demonstrated analytical skills and problem-solving abilities. Ability to work under pressure and meet strict deadlines. Strong organisational and time management skills. Ability to manage multiple priorities effectively. Willingness to travel as necessary and perform additional job-related duties. Excellent communication skills, both verbal and written. Positive and enthusiastic team player. Highly analytical and self-motivated with a commitment to ongoing learning and development. Benefits: Opportunities for professional growth and continuous learning. Dynamic and collaborative work environment. Supportive team culture.
Infrastructure Engineer A boutique trading firm is looking to hire an Infrastructure Engineer. You would be responsible for; - Addressing end user requests throuh multiple communication channels in a 3rd line escalation capacity - Designing, installing, configuring and maintaining servers, desktops and other IT equiptment - Troubleshooting complex issues regarding, hardware, software, network and cloud (Azure AD) infrastructure Therefore, they are looking for candidates with the following skills and experience; - Strong knowledge of Office365 and other cloud hosted services (Intune, Azure) - Proven experience in hardware support (servers, desktops, switches/routers) - Proficient in scripting and automating admin tasks using PowerShell - Good knowledge of virtualisation technologies, preferably Hyper-V, and VDI solutions (Horizon) This role would require travel to other locations in the UK on a fortnightly/monthly basis. Infrastructure Engineer
Apr 17, 2024
Full time
Infrastructure Engineer A boutique trading firm is looking to hire an Infrastructure Engineer. You would be responsible for; - Addressing end user requests throuh multiple communication channels in a 3rd line escalation capacity - Designing, installing, configuring and maintaining servers, desktops and other IT equiptment - Troubleshooting complex issues regarding, hardware, software, network and cloud (Azure AD) infrastructure Therefore, they are looking for candidates with the following skills and experience; - Strong knowledge of Office365 and other cloud hosted services (Intune, Azure) - Proven experience in hardware support (servers, desktops, switches/routers) - Proficient in scripting and automating admin tasks using PowerShell - Good knowledge of virtualisation technologies, preferably Hyper-V, and VDI solutions (Horizon) This role would require travel to other locations in the UK on a fortnightly/monthly basis. Infrastructure Engineer
Network Engineer £40,000 - £45,000 Full Time / Permanent Birmingham / Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer / Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 17, 2024
Full time
Network Engineer £40,000 - £45,000 Full Time / Permanent Birmingham / Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer / Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Desk Engineer Opportunity for a Service Desk Engineer to join a growing business in Stockton! You will be providing first class support across their diverse portfolio of clients. Salary up to £24,000 depending on experience. Apply online or contact Nathan Finlay via / Who we are: We provide bespoke advice and support to our client base to improve IT systems and infrastructure to improve efficiency and productivity. We're looking for someone to join us on our exciting journey who shares our values in providing first class support. Benefits: Learning and development opportunities. Parking on-site. Private healthcare. Additional annual leave per year employed. What will you be doing? As a Service Desk Engineer you will be the first point of contact for our clients. You will be expected to deal with incoming technical queries. You will also be collaborating within the team of support engineers escalating and supporting 2nd and 3rd line support. Essential Skills: Experience with Microsoft OS and Server OS. Experience with MS365. A passion for technology and development. Excellent communication skills. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on . By Applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Apr 17, 2024
Full time
Service Desk Engineer Opportunity for a Service Desk Engineer to join a growing business in Stockton! You will be providing first class support across their diverse portfolio of clients. Salary up to £24,000 depending on experience. Apply online or contact Nathan Finlay via / Who we are: We provide bespoke advice and support to our client base to improve IT systems and infrastructure to improve efficiency and productivity. We're looking for someone to join us on our exciting journey who shares our values in providing first class support. Benefits: Learning and development opportunities. Parking on-site. Private healthcare. Additional annual leave per year employed. What will you be doing? As a Service Desk Engineer you will be the first point of contact for our clients. You will be expected to deal with incoming technical queries. You will also be collaborating within the team of support engineers escalating and supporting 2nd and 3rd line support. Essential Skills: Experience with Microsoft OS and Server OS. Experience with MS365. A passion for technology and development. Excellent communication skills. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on . By Applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Are you looking for a customer-facing role, primarily based in the field, resolving break/fix incident tickets and being a key member of a project delivery team? Have you previously worked in Field Service at a senior/highly experienced level? This role is pivotal to the daily operation of the business ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. Flexibility around these hours must be available. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Senior Field Service Engineer: Always demonstrate excellent customer service, particularly when at client sites. Travel to and from client sites across the UK (flexible working and some overnight stays required) Provide end user and infrastructure support (remote and on-site) for desktop I notebook computers and end-user peripheral devices. Deliver, install, and configure IT equipment at client sites. Troubleshoot and resolve issues in line with SLA. Provide basic training to end users on how to use equipment and systems. Be involved in system implementations and site deployments. Complete basic network cable and socket repairs. Demonstrate efficient management of own workload, working to strict deadlines. Take ownership of your work queue, ensuring all administration tasks are completed on time - Ticket notes, customer communication, asset administration. Ensure client related documentation is kept up to date. Liaise with 3rd parties for support as appropriate. Be responsible for own personal development. Work closely with the projects and scheduling team on all incident and project ticket progress. Investigate, diagnose, and resolve technical issues, escalating appropriately within the infrastructure team where necessary, whether working remotely or at a client site. What you will need to succeed as a Senior Field Service Engineer: Microsoft 365 certified: Modern Desktop Administrator Associate (Exams MD-100 + MD-101) Strong knowledge using, supporting, and implementing Microsoft applications. Working knowledge of and experience using Windows operating systems. Experience in cloud technologies such as Azure, AWS, and Google Cloud. Experience in virtualisation technologies - Hyper-V, VMWare, Citrix Microsoft 365 knowledge and experience A general understanding of IT networking. Good knowledge of mobile phone devices and hardware such as printers and Bluetooth peripherals. Ability to prioritise and multi-task efficiently, Ability to proactively problem solve and identify solutions. Basic understanding of GDPR and cyber security principles. Excellent verbal, written and listening skills. Exceptional time management skills. Demonstrable empathetic and confident demeanour. Always calm and reassuring. Aptitude to proactively learn new systems and client specifics. Understanding of the fundamentals and importance of SLAs. A self-starter with a "can do" attitude. Flexible and pragmatic, yet resolute and decisive. Logical thinker. Able to work well under occasional pressure. Excellent attention to detail. Work well within a team in a fast-paced environment. Hold a full clean driving licence. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 17, 2024
Full time
Are you looking for a customer-facing role, primarily based in the field, resolving break/fix incident tickets and being a key member of a project delivery team? Have you previously worked in Field Service at a senior/highly experienced level? This role is pivotal to the daily operation of the business ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. Flexibility around these hours must be available. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Senior Field Service Engineer: Always demonstrate excellent customer service, particularly when at client sites. Travel to and from client sites across the UK (flexible working and some overnight stays required) Provide end user and infrastructure support (remote and on-site) for desktop I notebook computers and end-user peripheral devices. Deliver, install, and configure IT equipment at client sites. Troubleshoot and resolve issues in line with SLA. Provide basic training to end users on how to use equipment and systems. Be involved in system implementations and site deployments. Complete basic network cable and socket repairs. Demonstrate efficient management of own workload, working to strict deadlines. Take ownership of your work queue, ensuring all administration tasks are completed on time - Ticket notes, customer communication, asset administration. Ensure client related documentation is kept up to date. Liaise with 3rd parties for support as appropriate. Be responsible for own personal development. Work closely with the projects and scheduling team on all incident and project ticket progress. Investigate, diagnose, and resolve technical issues, escalating appropriately within the infrastructure team where necessary, whether working remotely or at a client site. What you will need to succeed as a Senior Field Service Engineer: Microsoft 365 certified: Modern Desktop Administrator Associate (Exams MD-100 + MD-101) Strong knowledge using, supporting, and implementing Microsoft applications. Working knowledge of and experience using Windows operating systems. Experience in cloud technologies such as Azure, AWS, and Google Cloud. Experience in virtualisation technologies - Hyper-V, VMWare, Citrix Microsoft 365 knowledge and experience A general understanding of IT networking. Good knowledge of mobile phone devices and hardware such as printers and Bluetooth peripherals. Ability to prioritise and multi-task efficiently, Ability to proactively problem solve and identify solutions. Basic understanding of GDPR and cyber security principles. Excellent verbal, written and listening skills. Exceptional time management skills. Demonstrable empathetic and confident demeanour. Always calm and reassuring. Aptitude to proactively learn new systems and client specifics. Understanding of the fundamentals and importance of SLAs. A self-starter with a "can do" attitude. Flexible and pragmatic, yet resolute and decisive. Logical thinker. Able to work well under occasional pressure. Excellent attention to detail. Work well within a team in a fast-paced environment. Hold a full clean driving licence. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
3rd Line Engineer Watford Up to £40,000 DOE Our client is well-established Managed Service Provider (MSP) based in Watford; they're currently looking for a 3rd Line Service Desk Engineer to join their expanding team.The successful 3rd Line Engineer will be the escalation point of a friendly team. Providing a high-level service to the companies' clients to ensure the performance and reliability of their IT systems run seamlessly.You will have the opportunity to be involved in projects, if you don't have experience in this area, there is scope for training and development. The job role will involve: Answering 3rd line support queries via phone, email or on-site. Monitoring and maintaining server performance. Troubleshooting hardware and software problems. Installing and configuring new systems. Providing technical support to customers. Assisting on projects. Migration projects Mentoring the team. The ideal candidate will have: Experience in 3rd line support. Extensive experience in network and server support. Good understanding of networking concepts. Working with storage and backup. VMWare / Hyper - V. Cyber Security. Good knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint. Excellent problem-solving skills. Ability to work well both independently and as part of a team. It is desirable that the candidate has experience working within the MSP sector and working knowledge of the following: Worked for an MSP. Involved in projects. If you feel you have the necessary skills and experience for this 3rd Line Engineer role, please apply now for immediate consideration and interview.For further details about the role, please contact us ASAP.
Apr 17, 2024
Full time
3rd Line Engineer Watford Up to £40,000 DOE Our client is well-established Managed Service Provider (MSP) based in Watford; they're currently looking for a 3rd Line Service Desk Engineer to join their expanding team.The successful 3rd Line Engineer will be the escalation point of a friendly team. Providing a high-level service to the companies' clients to ensure the performance and reliability of their IT systems run seamlessly.You will have the opportunity to be involved in projects, if you don't have experience in this area, there is scope for training and development. The job role will involve: Answering 3rd line support queries via phone, email or on-site. Monitoring and maintaining server performance. Troubleshooting hardware and software problems. Installing and configuring new systems. Providing technical support to customers. Assisting on projects. Migration projects Mentoring the team. The ideal candidate will have: Experience in 3rd line support. Extensive experience in network and server support. Good understanding of networking concepts. Working with storage and backup. VMWare / Hyper - V. Cyber Security. Good knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint. Excellent problem-solving skills. Ability to work well both independently and as part of a team. It is desirable that the candidate has experience working within the MSP sector and working knowledge of the following: Worked for an MSP. Involved in projects. If you feel you have the necessary skills and experience for this 3rd Line Engineer role, please apply now for immediate consideration and interview.For further details about the role, please contact us ASAP.
Data Systems Engineer Job Type: Full-time Location: Norwich/Ipswich/Cambridge - 3 days in the office, 2 working from home. Salary: £40,000 - £42,500 Working with a leading professional services business who are setting up and growing their data function, we are seeking a Data Systems Engineer to join their Data & Systems Team within the IT Development Team. This role is ideal for someone with a passion for data analysis, manipulation, and processing using ETL/ELT techniques. You will also be involved in 3rd line support for internal and third-party systems, DBA tasks, and database deployments. Day to Day of the role: Implement solutions and deployments in collaboration with the Data and Systems team. Instil a culture of continuous improvement within the team and in data-related system design and development. Maintain industry-standard technical knowledge and stay up to date with current trends. Provide 3rd line support for internal and third-party systems. Perform DBA tasks and manage database deployments effectively. Required Skills & Qualifications: Data-related qualifications or relevant field experience. Proven track record of implementing successful ETL/ELT processes. Strong understanding of data and analytical processing technologies, including transactional databases, SQL Server, various cloud platforms, and services. Proficiency in RDMS, particularly SQL Server 2016 and above. Experience with APIs and integrating systems using 3rd party APIs. Familiarity with Azure data factory, event hubs, and data bricks. Good understanding of Agile methodologies. Demonstrated analytical skills and problem-solving abilities. Ability to work under pressure and meet strict deadlines. Strong organisational and time management skills. Ability to manage multiple priorities effectively. Willingness to travel as necessary and perform additional job-related duties. Excellent communication skills, both verbal and written. Positive and enthusiastic team player. Highly analytical and self-motivated with a commitment to ongoing learning and development. Benefits: Opportunities for professional growth and continuous learning. Dynamic and collaborative work environment. Supportive team culture.
Apr 17, 2024
Full time
Data Systems Engineer Job Type: Full-time Location: Norwich/Ipswich/Cambridge - 3 days in the office, 2 working from home. Salary: £40,000 - £42,500 Working with a leading professional services business who are setting up and growing their data function, we are seeking a Data Systems Engineer to join their Data & Systems Team within the IT Development Team. This role is ideal for someone with a passion for data analysis, manipulation, and processing using ETL/ELT techniques. You will also be involved in 3rd line support for internal and third-party systems, DBA tasks, and database deployments. Day to Day of the role: Implement solutions and deployments in collaboration with the Data and Systems team. Instil a culture of continuous improvement within the team and in data-related system design and development. Maintain industry-standard technical knowledge and stay up to date with current trends. Provide 3rd line support for internal and third-party systems. Perform DBA tasks and manage database deployments effectively. Required Skills & Qualifications: Data-related qualifications or relevant field experience. Proven track record of implementing successful ETL/ELT processes. Strong understanding of data and analytical processing technologies, including transactional databases, SQL Server, various cloud platforms, and services. Proficiency in RDMS, particularly SQL Server 2016 and above. Experience with APIs and integrating systems using 3rd party APIs. Familiarity with Azure data factory, event hubs, and data bricks. Good understanding of Agile methodologies. Demonstrated analytical skills and problem-solving abilities. Ability to work under pressure and meet strict deadlines. Strong organisational and time management skills. Ability to manage multiple priorities effectively. Willingness to travel as necessary and perform additional job-related duties. Excellent communication skills, both verbal and written. Positive and enthusiastic team player. Highly analytical and self-motivated with a commitment to ongoing learning and development. Benefits: Opportunities for professional growth and continuous learning. Dynamic and collaborative work environment. Supportive team culture.
Data Systems Engineer Job Type: Full-time Location: Norwich/Ipswich/Cambridge - 3 days in the office, 2 working from home. Salary: £40,000 - £42,500 Working with a leading professional services business who are setting up and growing their data function, we are seeking a Data Systems Engineer to join their Data & Systems Team within the IT Development Team. This role is ideal for someone with a passion for data analysis, manipulation, and processing using ETL/ELT techniques. You will also be involved in 3rd line support for internal and third-party systems, DBA tasks, and database deployments. Day to Day of the role: Implement solutions and deployments in collaboration with the Data and Systems team. Instil a culture of continuous improvement within the team and in data-related system design and development. Maintain industry-standard technical knowledge and stay up to date with current trends. Provide 3rd line support for internal and third-party systems. Perform DBA tasks and manage database deployments effectively. Required Skills & Qualifications: Data-related qualifications or relevant field experience. Proven track record of implementing successful ETL/ELT processes. Strong understanding of data and analytical processing technologies, including transactional databases, SQL Server, various cloud platforms, and services. Proficiency in RDMS, particularly SQL Server 2016 and above. Experience with APIs and integrating systems using 3rd party APIs. Familiarity with Azure data factory, event hubs, and data bricks. Good understanding of Agile methodologies. Demonstrated analytical skills and problem-solving abilities. Ability to work under pressure and meet strict deadlines. Strong organisational and time management skills. Ability to manage multiple priorities effectively. Willingness to travel as necessary and perform additional job-related duties. Excellent communication skills, both verbal and written. Positive and enthusiastic team player. Highly analytical and self-motivated with a commitment to ongoing learning and development. Benefits: Opportunities for professional growth and continuous learning. Dynamic and collaborative work environment. Supportive team culture.
Apr 17, 2024
Full time
Data Systems Engineer Job Type: Full-time Location: Norwich/Ipswich/Cambridge - 3 days in the office, 2 working from home. Salary: £40,000 - £42,500 Working with a leading professional services business who are setting up and growing their data function, we are seeking a Data Systems Engineer to join their Data & Systems Team within the IT Development Team. This role is ideal for someone with a passion for data analysis, manipulation, and processing using ETL/ELT techniques. You will also be involved in 3rd line support for internal and third-party systems, DBA tasks, and database deployments. Day to Day of the role: Implement solutions and deployments in collaboration with the Data and Systems team. Instil a culture of continuous improvement within the team and in data-related system design and development. Maintain industry-standard technical knowledge and stay up to date with current trends. Provide 3rd line support for internal and third-party systems. Perform DBA tasks and manage database deployments effectively. Required Skills & Qualifications: Data-related qualifications or relevant field experience. Proven track record of implementing successful ETL/ELT processes. Strong understanding of data and analytical processing technologies, including transactional databases, SQL Server, various cloud platforms, and services. Proficiency in RDMS, particularly SQL Server 2016 and above. Experience with APIs and integrating systems using 3rd party APIs. Familiarity with Azure data factory, event hubs, and data bricks. Good understanding of Agile methodologies. Demonstrated analytical skills and problem-solving abilities. Ability to work under pressure and meet strict deadlines. Strong organisational and time management skills. Ability to manage multiple priorities effectively. Willingness to travel as necessary and perform additional job-related duties. Excellent communication skills, both verbal and written. Positive and enthusiastic team player. Highly analytical and self-motivated with a commitment to ongoing learning and development. Benefits: Opportunities for professional growth and continuous learning. Dynamic and collaborative work environment. Supportive team culture.
Field Service Engineer Are you a Field Service Engineer looking for your next exciting opportunity?A brand-new position has arisen for a Field Service Engineer to join a leading manage service provider in Cambridge where you will be providing Microsoft based support across their wide range of clients. As the Field Service Engineer, you will be expected to travel to client sites 4 days a week then be based one day a week on-site in Cambridge. You will be expected to have experience of infrastructure (On-prem / cloud) as well as Office 365, Microsoft Azure and Hyper-V. This is a great opportunity for an ambitious Field Service Engineer to further develop their career. The Field Service Engineer will provide direct support to customers and colleagues whilst also having the opportunity to showcase their technical and stakeholder management skills. You will be supporting the business growth, working closely alongside the client teams in order to action and fix any tickets proving 2nd / 3rd line support, putting your Windows and Microsoft Azure knowledge into action. If you want to work for a forward thinking, collaborative organisation, then this could be the role for you. Skills required for the Field Service Engineer are: Experience of 2nd / 3rd Line Support Microsoft Azure experience Brilliant communication skills, both written and verbal Experience of working with, Office 365 and Hyper-V Exposure of working in a busy user support environment Field Service Engineer / Windows / Office 365 / 2nd Line Support / 3rd Line Support Salary: £28,000 - £34,000 per year + excellent benefits Location: St Ives, Cambridge Apply now for immediate consideration regarding this excellent opportunity! Understanding Recruitment is acting as an employment agency for this vacancy
Apr 17, 2024
Full time
Field Service Engineer Are you a Field Service Engineer looking for your next exciting opportunity?A brand-new position has arisen for a Field Service Engineer to join a leading manage service provider in Cambridge where you will be providing Microsoft based support across their wide range of clients. As the Field Service Engineer, you will be expected to travel to client sites 4 days a week then be based one day a week on-site in Cambridge. You will be expected to have experience of infrastructure (On-prem / cloud) as well as Office 365, Microsoft Azure and Hyper-V. This is a great opportunity for an ambitious Field Service Engineer to further develop their career. The Field Service Engineer will provide direct support to customers and colleagues whilst also having the opportunity to showcase their technical and stakeholder management skills. You will be supporting the business growth, working closely alongside the client teams in order to action and fix any tickets proving 2nd / 3rd line support, putting your Windows and Microsoft Azure knowledge into action. If you want to work for a forward thinking, collaborative organisation, then this could be the role for you. Skills required for the Field Service Engineer are: Experience of 2nd / 3rd Line Support Microsoft Azure experience Brilliant communication skills, both written and verbal Experience of working with, Office 365 and Hyper-V Exposure of working in a busy user support environment Field Service Engineer / Windows / Office 365 / 2nd Line Support / 3rd Line Support Salary: £28,000 - £34,000 per year + excellent benefits Location: St Ives, Cambridge Apply now for immediate consideration regarding this excellent opportunity! Understanding Recruitment is acting as an employment agency for this vacancy
Internal title is Workplace Delivery Architect (M365) Position Summary The Workplace Delivery Architect will be an integral part of our Modern Workplace Practice, focusing on designing and implementing solutions that leverage the Microsoft 365 suite and 3rd party applications to meet our clients' diverse needs. This role is pivotal in ensuring that our Microsoft 365-based solutions are developed to the highest standards, incorporating best practices and innovative approaches to meet and exceed customer expectations. The Workplace Delivery Architect will engage with customers to thoroughly understand their business challenges and objectives, providing expert advice on utilising workplace technologies effectively to address these needs. By combining deep technical expertise with a keen understanding of business processes, this role will deliver tailored, future-proof solutions that enhance workplace collaboration, productivity, and security. About The Role Essential D uties and Responsibilities Design and template standardised Microsoft 365 and related 3rd party solutions that meet business requirements and ensure scalability, reliability, and security. Develop and contribute to company-wide technology policies, practices, and standards. Contribute to improving ways of working within the technology practices. Collaborating in cross-functional teams across technical practices to develop cross-portfolio solutions using Microsoft 365 and associated 3rd party applications. Create and maintain documentation for Microsoft 365 solutions and infrastructure, including integration points with 3rd party applications. Stay up to date with the latest Microsoft 365 technology trends and provide expert guidance to clients on leveraging these technologies effectively. Identifying opportunities to modernise existing customer environments. Leverage your expertise as the SME to guide and support the SA team, ensuring that our solutions not only meet but exceed customer expectations. Behavioural competencies - organisational and behavioural fit . Flexible and creative to take considered risks. Learn and adapt quickly to changing situations. Self-motivated and able to work under pressure. Ability to travel to different sites and locations when required. Manages conflict and challenges in an open and constructive manner. Critical competencies - technical fit Essential: Expertise across the Microsoft 365 stack, with in-depth knowledge of Intune, Purview, and related technologies. Experience in designing, deploying, demonstrating and managing M365 solutions and services. Excellent communication and collaboration skills, including the ability to work with clients to understand their business requirements. Ability to take business requirements and translate them into high-level (HLD) and low-level designs (LLD). Ability to articulate design decisions to both technical and non-technical stakeholders. Proven skills in accurately gathering requirements, coupled with the ability to effectively lead and deliver customer workshops, ensuring stakeholder needs are thoroughly understood and met. Strong service orientation with a demonstrable commitment to customer service. Ability to contribute effectively to sales activities, including writing propositions and bid tenders. Effective change management and adoption strategies to ensure a smooth transition and uptake of new technologies. Ability to work effectively in cross-functional teams, contributing to a collaborative work environment and sharing knowledge and best practices with colleagues. A commitment to continuous professional development to ensure up-to-date knowledge of the latest Microsoft 365 features, security practices, and integration capabilities. This includes participating in relevant training, certifications, and industry events. Demonstrable experience with the following technologies: In-depth expertise across the Microsoft 365 stack, including, but not limited to, Teams, SharePoint, OneDrive, and Exchange Online, and a strong understanding of Microsoft Entra Identity and Access Management solutions. Proven experience with Microsoft Intune for device and application management and Purview for compliance and information protection. Exceptional ability to present complex technical information clearly and effectively to both technical and non-technical audiences, showcasing the ability to tailor presentations and discussions based on the audience's level of expertise. Strong track record of creating comprehensive, detailed documentation for technical solutions, ensuring clarity and accessibility for engineers and/or end-users. This includes high-level and low-level design documents, user guides, and best practice recommendations. Experience engaging with customers during the sales process, effectively demonstrating the capabilities and benefits of Microsoft 365 solutions and how they meet the customer's business requirements. Desirable: Demonstrable experience with the following technologies: Familiarity with integrating third-party solutions to enhance and secure Microsoft 365 environments, providing comprehensive, end-to-end solutions. Experience with additional Microsoft services like Viva or CoPilot, enriching the workplace experience through advanced engagement, productivity, and AI tools. Knowledge of Microsoft 365 licensing models and strategies for optimisation, helping organisations maximise their investment. Demonstrated ability to use PowerShell and/or Microsoft Graph for automation, reporting, and management tasks within the Microsoft 365 environment, showcasing advanced technical capability. Exposure to or experience with other cloud services platforms (e.g., Azure, AWS, GCP), indicating a broader understanding of cloud ecosystems and their interoperability with Microsoft 365.
Apr 17, 2024
Full time
Internal title is Workplace Delivery Architect (M365) Position Summary The Workplace Delivery Architect will be an integral part of our Modern Workplace Practice, focusing on designing and implementing solutions that leverage the Microsoft 365 suite and 3rd party applications to meet our clients' diverse needs. This role is pivotal in ensuring that our Microsoft 365-based solutions are developed to the highest standards, incorporating best practices and innovative approaches to meet and exceed customer expectations. The Workplace Delivery Architect will engage with customers to thoroughly understand their business challenges and objectives, providing expert advice on utilising workplace technologies effectively to address these needs. By combining deep technical expertise with a keen understanding of business processes, this role will deliver tailored, future-proof solutions that enhance workplace collaboration, productivity, and security. About The Role Essential D uties and Responsibilities Design and template standardised Microsoft 365 and related 3rd party solutions that meet business requirements and ensure scalability, reliability, and security. Develop and contribute to company-wide technology policies, practices, and standards. Contribute to improving ways of working within the technology practices. Collaborating in cross-functional teams across technical practices to develop cross-portfolio solutions using Microsoft 365 and associated 3rd party applications. Create and maintain documentation for Microsoft 365 solutions and infrastructure, including integration points with 3rd party applications. Stay up to date with the latest Microsoft 365 technology trends and provide expert guidance to clients on leveraging these technologies effectively. Identifying opportunities to modernise existing customer environments. Leverage your expertise as the SME to guide and support the SA team, ensuring that our solutions not only meet but exceed customer expectations. Behavioural competencies - organisational and behavioural fit . Flexible and creative to take considered risks. Learn and adapt quickly to changing situations. Self-motivated and able to work under pressure. Ability to travel to different sites and locations when required. Manages conflict and challenges in an open and constructive manner. Critical competencies - technical fit Essential: Expertise across the Microsoft 365 stack, with in-depth knowledge of Intune, Purview, and related technologies. Experience in designing, deploying, demonstrating and managing M365 solutions and services. Excellent communication and collaboration skills, including the ability to work with clients to understand their business requirements. Ability to take business requirements and translate them into high-level (HLD) and low-level designs (LLD). Ability to articulate design decisions to both technical and non-technical stakeholders. Proven skills in accurately gathering requirements, coupled with the ability to effectively lead and deliver customer workshops, ensuring stakeholder needs are thoroughly understood and met. Strong service orientation with a demonstrable commitment to customer service. Ability to contribute effectively to sales activities, including writing propositions and bid tenders. Effective change management and adoption strategies to ensure a smooth transition and uptake of new technologies. Ability to work effectively in cross-functional teams, contributing to a collaborative work environment and sharing knowledge and best practices with colleagues. A commitment to continuous professional development to ensure up-to-date knowledge of the latest Microsoft 365 features, security practices, and integration capabilities. This includes participating in relevant training, certifications, and industry events. Demonstrable experience with the following technologies: In-depth expertise across the Microsoft 365 stack, including, but not limited to, Teams, SharePoint, OneDrive, and Exchange Online, and a strong understanding of Microsoft Entra Identity and Access Management solutions. Proven experience with Microsoft Intune for device and application management and Purview for compliance and information protection. Exceptional ability to present complex technical information clearly and effectively to both technical and non-technical audiences, showcasing the ability to tailor presentations and discussions based on the audience's level of expertise. Strong track record of creating comprehensive, detailed documentation for technical solutions, ensuring clarity and accessibility for engineers and/or end-users. This includes high-level and low-level design documents, user guides, and best practice recommendations. Experience engaging with customers during the sales process, effectively demonstrating the capabilities and benefits of Microsoft 365 solutions and how they meet the customer's business requirements. Desirable: Demonstrable experience with the following technologies: Familiarity with integrating third-party solutions to enhance and secure Microsoft 365 environments, providing comprehensive, end-to-end solutions. Experience with additional Microsoft services like Viva or CoPilot, enriching the workplace experience through advanced engagement, productivity, and AI tools. Knowledge of Microsoft 365 licensing models and strategies for optimisation, helping organisations maximise their investment. Demonstrated ability to use PowerShell and/or Microsoft Graph for automation, reporting, and management tasks within the Microsoft 365 environment, showcasing advanced technical capability. Exposure to or experience with other cloud services platforms (e.g., Azure, AWS, GCP), indicating a broader understanding of cloud ecosystems and their interoperability with Microsoft 365.
3rd Line IT Support Technician Gateshead (Newcastle) 30,000 - 45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues. Day-to-Day: Act as a senior point of contact for escalated technical issues from 1st and 2nd line support. Diagnose and resolve complex hardware, software, and networking issues. Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies. Collaborate with clients to understand their business needs and recommend strategic IT solutions. Contribute to the planning and execution of IT projects, including migrations and upgrades. Tech Stack: Proven experience in a 3rd line IT support role within an MSP environment. In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V). Strong networking skills, including experience with routers, switches, and firewalls. Relevant IT certifications (e.g., MCSE, VMware Certified Professional) are advantageous. Excellent communication and problem-solving skills. Benefits: Opportunities for professional development and certifications. A supportive and inclusive work environment. Exposure to a diverse range of IT projects. A total of 31 days paid annual leave. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639 com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
3rd Line IT Support Technician Gateshead (Newcastle) 30,000 - 45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues. Day-to-Day: Act as a senior point of contact for escalated technical issues from 1st and 2nd line support. Diagnose and resolve complex hardware, software, and networking issues. Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies. Collaborate with clients to understand their business needs and recommend strategic IT solutions. Contribute to the planning and execution of IT projects, including migrations and upgrades. Tech Stack: Proven experience in a 3rd line IT support role within an MSP environment. In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V). Strong networking skills, including experience with routers, switches, and firewalls. Relevant IT certifications (e.g., MCSE, VMware Certified Professional) are advantageous. Excellent communication and problem-solving skills. Benefits: Opportunities for professional development and certifications. A supportive and inclusive work environment. Exposure to a diverse range of IT projects. A total of 31 days paid annual leave. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639 com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
A School in Ealing are seeking a Deputy IT Manager to join their IT function. The Deputy IT Manager will work within the Service Desk Team developing and providing support for the IT Infrastructure across the school site ensuring effective operation and availability. The role will involve supporting the IT Manager and acting as an escalation point for the IT service desk team. While the role is primarily 3rd line involving team supervision and project support, it is expected that the Deputy IT Manager will also be involved with other support tasks, including assisting end users and supporting school events. Requirements Management Daily supervision, training and development of staff within the service desk team Promote best practices and ensure teachers are benefiting from the full potential of IT systems Assist the IT Manager in the delivery of IT development plans Oversee the helpdesk ticket system and assign staff appropriately Document IT procedures and create IT admin guides Deputise for the IT Manager as required IT Service Desk Ensure the IT Service Desk is offering a quality support service to all end users through efficient and effective practices as directed by the Network Manager. Ensure the technical knowledge base repository is maintained and kept up to date. Ensure that tickets are resolved in line with agreed SLAs staff are informed of progress regarding solutions. Act as an additional point of contact regarding technical issues raised by staff. Represent the IT manager by taking ownership of issues raised by resolving disputes / complaints. Disaster Recovery / Data Backups Support the maintenance of an effective backup and disaster recovery strategy to ensure against loss of data through VEEAM. Network Infrastructure Support the IT Manager in the operational management and control of technical aspects of the installation, configuration and maintenance of the school's software and network infrastructure Experience Required NVQ Level 4 Network Engineer or CompTIA A+ ITIL v3 /v4 Microsoft Certifications (Azure, Server Admin, OS) GCSE pass in Maths and English 9-4 (A-C) Cisco CCNA (Apply online only) Project Managment Experience of a school setting Line management of IT staff Working with senior stakeholders Experience of working in the education sector Scoping and managing projects Coaching and mentoring skills Demonstrable experience of delivering training Producing user guides and procedures Experience in working with large and complex computer networks based on Microsoft Azure Active Directory.
Apr 17, 2024
Full time
A School in Ealing are seeking a Deputy IT Manager to join their IT function. The Deputy IT Manager will work within the Service Desk Team developing and providing support for the IT Infrastructure across the school site ensuring effective operation and availability. The role will involve supporting the IT Manager and acting as an escalation point for the IT service desk team. While the role is primarily 3rd line involving team supervision and project support, it is expected that the Deputy IT Manager will also be involved with other support tasks, including assisting end users and supporting school events. Requirements Management Daily supervision, training and development of staff within the service desk team Promote best practices and ensure teachers are benefiting from the full potential of IT systems Assist the IT Manager in the delivery of IT development plans Oversee the helpdesk ticket system and assign staff appropriately Document IT procedures and create IT admin guides Deputise for the IT Manager as required IT Service Desk Ensure the IT Service Desk is offering a quality support service to all end users through efficient and effective practices as directed by the Network Manager. Ensure the technical knowledge base repository is maintained and kept up to date. Ensure that tickets are resolved in line with agreed SLAs staff are informed of progress regarding solutions. Act as an additional point of contact regarding technical issues raised by staff. Represent the IT manager by taking ownership of issues raised by resolving disputes / complaints. Disaster Recovery / Data Backups Support the maintenance of an effective backup and disaster recovery strategy to ensure against loss of data through VEEAM. Network Infrastructure Support the IT Manager in the operational management and control of technical aspects of the installation, configuration and maintenance of the school's software and network infrastructure Experience Required NVQ Level 4 Network Engineer or CompTIA A+ ITIL v3 /v4 Microsoft Certifications (Azure, Server Admin, OS) GCSE pass in Maths and English 9-4 (A-C) Cisco CCNA (Apply online only) Project Managment Experience of a school setting Line management of IT staff Working with senior stakeholders Experience of working in the education sector Scoping and managing projects Coaching and mentoring skills Demonstrable experience of delivering training Producing user guides and procedures Experience in working with large and complex computer networks based on Microsoft Azure Active Directory.
IT Support Engineer (Office Based) 2nd/3rd line engineer supporting a broad range of IT issues An engaging mix of BAU support and project work Salisbury office & field based in the local area Up to 40,000 per annum A long-standing client of mine based in Salisbury are looking to add a talented 2nd/3rd line engineer to their existing team of 7 people. As an IT Support engineer you will face be customer facing dealing with both ongoing support and project work for their customers based in the local area. They are a full-service digital consultancy so offer a broad range of support including networking, cloud infrastructure, Desktop setup, Cyber security & much more meaning this role will be varied and suits a strong all-rounder. This role offers an excellent opportunity to work on a broad range of IT issues and suits a Jack of all traits type who doesn't want to be stuck in a specific niece. If you enjoy varying your knowledge in IT and want to be exposed to multiple different areas of support then this could be the perfect role for you. Key skills: Strong experience with Office 365 & AzureAD administration Desktop support and deployment experience with windows 10/11 Demonstrable network support and deployment experience Experience setting up desktop infrastructure Firewall administration, setup, configuration & troubleshooting VPN administration, setup, configuration & troubleshooting Excellent customer service and communication skills Full UK Driving license Beneficial skills: Software/application support experience Knowledge of cloud support - Azure and/or AWS Experience with project work or data migrations MSP/Digital consultancy experience Able to work in a fast-paced environment and monitor time spent on each task to charge back to the customer effectively To apply for this role or hear more please contact (url removed) or call (phone number removed). Please note candidates must be based locally and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
IT Support Engineer (Office Based) 2nd/3rd line engineer supporting a broad range of IT issues An engaging mix of BAU support and project work Salisbury office & field based in the local area Up to 40,000 per annum A long-standing client of mine based in Salisbury are looking to add a talented 2nd/3rd line engineer to their existing team of 7 people. As an IT Support engineer you will face be customer facing dealing with both ongoing support and project work for their customers based in the local area. They are a full-service digital consultancy so offer a broad range of support including networking, cloud infrastructure, Desktop setup, Cyber security & much more meaning this role will be varied and suits a strong all-rounder. This role offers an excellent opportunity to work on a broad range of IT issues and suits a Jack of all traits type who doesn't want to be stuck in a specific niece. If you enjoy varying your knowledge in IT and want to be exposed to multiple different areas of support then this could be the perfect role for you. Key skills: Strong experience with Office 365 & AzureAD administration Desktop support and deployment experience with windows 10/11 Demonstrable network support and deployment experience Experience setting up desktop infrastructure Firewall administration, setup, configuration & troubleshooting VPN administration, setup, configuration & troubleshooting Excellent customer service and communication skills Full UK Driving license Beneficial skills: Software/application support experience Knowledge of cloud support - Azure and/or AWS Experience with project work or data migrations MSP/Digital consultancy experience Able to work in a fast-paced environment and monitor time spent on each task to charge back to the customer effectively To apply for this role or hear more please contact (url removed) or call (phone number removed). Please note candidates must be based locally and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.