About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Apr 18, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
2nd Line Support. Salary - 27,000 - 30,000 Industry - IT Managed Service Provider Location - Bodmin (Cornwall) Duration - Permanent The Company We are working with a business whose mission is to provide businesses with exceptional, tailored IT and unified comms that are fit for purpose, exceed their clients' expectations and that their employees are proud of, and they do this by staying true to our core values. They are looking for an experienced and ambitious 2nd line engineer to provide exceptional customer service and technical support to their clients throughout the Southwest and beyond. They are looking for someone who can talk to the person as well as the computer, who's focused on making their clients better, can man the helpdesk, help and guide first line engineers and who wants to work in a company where they can continue to learn, grow and develop in their career. Being on the 2nd Line of the service desk, naturally, you'll be a point of escalation for our 1st Line Engineers. If they should be struggling to resolve something tricky, you'll be around to take over or lend a hand. You should be someone junior members of the team can look up to, someone they can trust, and someone that is happy to share their knowledge and expertise with those around them. They are looking for team players - not lone wolves. Career Progression In terms of career progression, our client have fantastic opportunities to work your way up from 2nd line to 3rd line or field engineer and further. They are keen to work with you to achieve your goals and have training and personal development plans in place for all employees to ensure they are reaching their goals. The Role You will be assisting the team to: Providing 2nd Line technical assistance to a range of businesses of different sizes, across different industries. Acting as a point of escalation for 1st Line engineers, helping them with their understanding. Assisting field engineers with your knowledge and experience and providing on-site support where required. Researching and scoping a wide variety of projects and then putting them into play. Help to manage and monitor the helpdesk, identify and troubleshoot issues, and perform necessary repairs or upgrades Escalate support issues in a prompt and timely manner to 3rd line as required Monitor security threats and vulnerabilities, implement security measures, and maintain compliance with data security regulations Role Requirements: A minimum of 2 years' experience working on a support desk or in an IT role A full driving licence (access to a vehicle is not required, but beneficial) Ability to work under pressure and manage own time on a busy helpdesk Strong knowledge of Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Good Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN) Experience with onsite/offsite backup products and storage (including cloud storage) Excellent customer service skills Knowledge and experience of Windows Servers (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) Technical qualifications such as CompTIA A+ would be advantageous but not a requirement About You: You are someone that: Is curious, inquisitive and has a real desire to learn more and progress with your career Is ambitious, up for a challenge and has the drive to help an SME grow and push forward Has a strong understanding of IT Can translate complicated technical jargon into everyday language, everyone can understand Is flexible with travel and willing to be on the helpdesk or out onsite Has an excellent phone manner, is pleasant and approachable, and remains calm under pressure
Apr 18, 2024
Full time
2nd Line Support. Salary - 27,000 - 30,000 Industry - IT Managed Service Provider Location - Bodmin (Cornwall) Duration - Permanent The Company We are working with a business whose mission is to provide businesses with exceptional, tailored IT and unified comms that are fit for purpose, exceed their clients' expectations and that their employees are proud of, and they do this by staying true to our core values. They are looking for an experienced and ambitious 2nd line engineer to provide exceptional customer service and technical support to their clients throughout the Southwest and beyond. They are looking for someone who can talk to the person as well as the computer, who's focused on making their clients better, can man the helpdesk, help and guide first line engineers and who wants to work in a company where they can continue to learn, grow and develop in their career. Being on the 2nd Line of the service desk, naturally, you'll be a point of escalation for our 1st Line Engineers. If they should be struggling to resolve something tricky, you'll be around to take over or lend a hand. You should be someone junior members of the team can look up to, someone they can trust, and someone that is happy to share their knowledge and expertise with those around them. They are looking for team players - not lone wolves. Career Progression In terms of career progression, our client have fantastic opportunities to work your way up from 2nd line to 3rd line or field engineer and further. They are keen to work with you to achieve your goals and have training and personal development plans in place for all employees to ensure they are reaching their goals. The Role You will be assisting the team to: Providing 2nd Line technical assistance to a range of businesses of different sizes, across different industries. Acting as a point of escalation for 1st Line engineers, helping them with their understanding. Assisting field engineers with your knowledge and experience and providing on-site support where required. Researching and scoping a wide variety of projects and then putting them into play. Help to manage and monitor the helpdesk, identify and troubleshoot issues, and perform necessary repairs or upgrades Escalate support issues in a prompt and timely manner to 3rd line as required Monitor security threats and vulnerabilities, implement security measures, and maintain compliance with data security regulations Role Requirements: A minimum of 2 years' experience working on a support desk or in an IT role A full driving licence (access to a vehicle is not required, but beneficial) Ability to work under pressure and manage own time on a busy helpdesk Strong knowledge of Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Good Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN) Experience with onsite/offsite backup products and storage (including cloud storage) Excellent customer service skills Knowledge and experience of Windows Servers (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) Technical qualifications such as CompTIA A+ would be advantageous but not a requirement About You: You are someone that: Is curious, inquisitive and has a real desire to learn more and progress with your career Is ambitious, up for a challenge and has the drive to help an SME grow and push forward Has a strong understanding of IT Can translate complicated technical jargon into everyday language, everyone can understand Is flexible with travel and willing to be on the helpdesk or out onsite Has an excellent phone manner, is pleasant and approachable, and remains calm under pressure
Junior Desktop Analyst Onsite in Telford Permanent 15,000 PAYE We are actively looking to secure a Junior Desktop Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Role Description: The role will be a junior technical support engineer within the Account Production Services (APS) team, working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Capgemini. Fault identification and resolution of incidents / requests within contracted SLA targets Mobile solution support (Mobile Phones and Laptops) Software and hardware installation PC Configuration Building Laptops & MacBooks Assisting with Stores tasks when required Creating and maintaining support documentation When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: Windows 10, Windows 11 and MacOS Microsoft Office 2016 O365 Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers Cisco AnyConnect VPN, SCCM, Active Directory, Various software products, applications, and services WiFi Access Points and basic networking principles Meeting room technology Technical Skills Required: Mandatory Skills: Knowledge of Windows 10 and or Windows 11 Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive Knowledge of Apple devices (MacBooks, iPads and MacOS) Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: Knowledge of ServiceNow Management tools Knowledge of Mobility Solutions Knowledge of the Microsoft Power Platform Previous experience in PC Hardware\Software support Active Directory Understanding of basic networking principles MCSE Certification Your Skills: Excellent Communication skills (verbal and written) Customer service Time Management Organisation Willingness and desire to learn and develop Trustworthy Interest in computers Desirable Skills: Able to perform under pressure and meet tight deadlines Analytical and methodical approach to problem solving Must be self-driven and have the ability to use initiative and tenacity to resolve issues Able to work with minimum supervision Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. Project Description: Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account. This role is an excellent opportunity to get started with a career withing Capgemini. There is fantastic opportunity for grown within the business. No prior experience is required, just a willingness to learn and developer and interest in computers.
Apr 16, 2024
Full time
Junior Desktop Analyst Onsite in Telford Permanent 15,000 PAYE We are actively looking to secure a Junior Desktop Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Role Description: The role will be a junior technical support engineer within the Account Production Services (APS) team, working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Capgemini. Fault identification and resolution of incidents / requests within contracted SLA targets Mobile solution support (Mobile Phones and Laptops) Software and hardware installation PC Configuration Building Laptops & MacBooks Assisting with Stores tasks when required Creating and maintaining support documentation When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: Windows 10, Windows 11 and MacOS Microsoft Office 2016 O365 Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers Cisco AnyConnect VPN, SCCM, Active Directory, Various software products, applications, and services WiFi Access Points and basic networking principles Meeting room technology Technical Skills Required: Mandatory Skills: Knowledge of Windows 10 and or Windows 11 Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive Knowledge of Apple devices (MacBooks, iPads and MacOS) Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: Knowledge of ServiceNow Management tools Knowledge of Mobility Solutions Knowledge of the Microsoft Power Platform Previous experience in PC Hardware\Software support Active Directory Understanding of basic networking principles MCSE Certification Your Skills: Excellent Communication skills (verbal and written) Customer service Time Management Organisation Willingness and desire to learn and develop Trustworthy Interest in computers Desirable Skills: Able to perform under pressure and meet tight deadlines Analytical and methodical approach to problem solving Must be self-driven and have the ability to use initiative and tenacity to resolve issues Able to work with minimum supervision Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. Project Description: Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account. This role is an excellent opportunity to get started with a career withing Capgemini. There is fantastic opportunity for grown within the business. No prior experience is required, just a willingness to learn and developer and interest in computers.
Junior Desktop Analyst Onsite in Telford Permanent £15,000 PAYE We are actively looking to secure a Junior Desktop Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Role Description: The role will be a junior technical Support Engineer within the Account Production Services (APS) team, working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Capgemini. * Fault identification and resolution of incidents/requests within contracted SLA targets * Mobile solution support (Mobile Phones and Laptops) * Software and hardware installation * PC Configuration * Building Laptops & MacBooks * Assisting with Stores tasks when required * Creating and maintaining support documentation * When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: * Windows 10, Windows 11 and MacOS * Microsoft Office 2016 O365 * Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers * Cisco AnyConnect VPN, SCCM, Active Directory, * Various software products, applications, and services * WiFi Access Points and basic networking principles * Meeting room technology Technical Skills Required: Mandatory Skills: * Knowledge of Windows 10 and or Windows 11 * Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive * Knowledge of Apple devices (MacBooks, iPads and MacOS) * Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: * Knowledge of ServiceNow Management tools * Knowledge of Mobility Solutions * Knowledge of the Microsoft Power Platform * Previous experience in PC Hardware/Software support * Active Directory * Understanding of basic networking principles * MCSE Certification Your Skills: * Excellent Communication skills (verbal and written) * Customer service * Time Management * Organisation * Willingness and desire to learn and develop * Trustworthy * Interest in computers Desirable Skills: * Able to perform under pressure and meet tight deadlines * Analytical and methodical approach to problem solving * Must be self-driven and have the ability to use initiative and tenacity to resolve issues * Able to work with minimum supervision * Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. Project Description: Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account. This role is an excellent opportunity to get started with a career withing Capgemini. There is fantastic opportunity for grown within the business. No prior experience is required, just a willingness to learn and developer and interest in computers.
Apr 16, 2024
Full time
Junior Desktop Analyst Onsite in Telford Permanent £15,000 PAYE We are actively looking to secure a Junior Desktop Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Role Description: The role will be a junior technical Support Engineer within the Account Production Services (APS) team, working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Capgemini. * Fault identification and resolution of incidents/requests within contracted SLA targets * Mobile solution support (Mobile Phones and Laptops) * Software and hardware installation * PC Configuration * Building Laptops & MacBooks * Assisting with Stores tasks when required * Creating and maintaining support documentation * When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: * Windows 10, Windows 11 and MacOS * Microsoft Office 2016 O365 * Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers * Cisco AnyConnect VPN, SCCM, Active Directory, * Various software products, applications, and services * WiFi Access Points and basic networking principles * Meeting room technology Technical Skills Required: Mandatory Skills: * Knowledge of Windows 10 and or Windows 11 * Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive * Knowledge of Apple devices (MacBooks, iPads and MacOS) * Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: * Knowledge of ServiceNow Management tools * Knowledge of Mobility Solutions * Knowledge of the Microsoft Power Platform * Previous experience in PC Hardware/Software support * Active Directory * Understanding of basic networking principles * MCSE Certification Your Skills: * Excellent Communication skills (verbal and written) * Customer service * Time Management * Organisation * Willingness and desire to learn and develop * Trustworthy * Interest in computers Desirable Skills: * Able to perform under pressure and meet tight deadlines * Analytical and methodical approach to problem solving * Must be self-driven and have the ability to use initiative and tenacity to resolve issues * Able to work with minimum supervision * Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. Project Description: Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account. This role is an excellent opportunity to get started with a career withing Capgemini. There is fantastic opportunity for grown within the business. No prior experience is required, just a willingness to learn and developer and interest in computers.
WE'RE RECRUITING! As one of the UK's fastest growing MSPs, we're on the lookout for a 2nd Line Service Desk Engineer (24x7) Location: Hybrid / Remote (Any Nasstar office - Telford / Wakefield / Poole) Salary: Comptitive base + shift allowance & benefits Job Type: Permanent About Nasstar At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape. With an impressive portfolio of customers, supporting the modern business is what we do, and we're pretty good at it if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn't be possible without the right team on board. We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them? Modernise to maximise More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with! About the Role An opportunity to join a growing support team and resolve issues for customers from all over the world, by delivering exceptional customer service for Nasstar's Managed Service customers. The aim is to fix a high percentage of incidents at first contact, but where they cannot be resolved, you will be the primary resolver group for incidents. You will be required to progress all support incidents in line with the customers SLA ensuring that any updates are entered into the tickets including investigative steps and clear updates that can be relayed to the customer in a clear and concise manner. To achieve this target you will need to be agile in managing your tickets constantly re-evaluating priorities. Responsibilities: Work as part of a team Support the team in reaching its KPI's and objectives Work with peers and mentors to progress your working knowledge. Communicate with your team and leaders should if assistance is required Collaborate and share knowledge to improve the teams wider capability Act as a point of support for junior team members Actively managing and maintaining a list of assigned tickets. By ensuring they are regularly updated in-line with contractual SLAs or OLAs Keeping the Customer informed and updated with the progression of their issue Ensuring any investigative work is documented in tickets you're working on Being accountable for collecting updates from resolver teams to see the issue through to resolution To maintain good work relationships with vendors Ensure any escalations to vendors are monitored and updated on a regular basis Ensuring vendors are provided with access and knowledge required to service our customers Ensure clear and concise information is provided with vendors to ensure a speedy resolution. What we are looking for: Education & Qualifications: Service-related certifications Technical qualifications (Microsoft etc.) Experience: Able to work under pressure Experience of managing your own workload Experience in replying to and resolving customer issues Working for a Managed Service Provider (MSP) Previous experience resolving IT faults. Experience with the use of an ITSM toolset (ideally ServiceNow) Experience working within a Customer Facing Support Environment Skills / Aptitude: Broad range of technical knowledge Excellent verbal and written communication skills Strong attention to detail A customer services background Strong multitasking skills What you can expect from us: At Nasstar, we know the importance of looking after our employees - after all, it's the team that underpins our business! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes: 25 days' holiday (excluding bank holidays) Flexible working - it's important to maintain a work/life balance, as such, we will consider any written request for flexible working Virtual working - we practice what we preach and empower our people to work remotely Top tech - Leading services and solutions aren't just for our clients; we supply best-of-breed software and hardware for all our staff too 4x annual salary life assurance Health cash plan Retail discounts and other perks from major brands Reasons to choose a career with Nasstar: We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless. Which career path will you choose? Equal Opportunities: Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success. By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide. Diversity is not just a statement; it's our way of life at Nasstar. A note for agencies: Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
Apr 15, 2024
Full time
WE'RE RECRUITING! As one of the UK's fastest growing MSPs, we're on the lookout for a 2nd Line Service Desk Engineer (24x7) Location: Hybrid / Remote (Any Nasstar office - Telford / Wakefield / Poole) Salary: Comptitive base + shift allowance & benefits Job Type: Permanent About Nasstar At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape. With an impressive portfolio of customers, supporting the modern business is what we do, and we're pretty good at it if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn't be possible without the right team on board. We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them? Modernise to maximise More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with! About the Role An opportunity to join a growing support team and resolve issues for customers from all over the world, by delivering exceptional customer service for Nasstar's Managed Service customers. The aim is to fix a high percentage of incidents at first contact, but where they cannot be resolved, you will be the primary resolver group for incidents. You will be required to progress all support incidents in line with the customers SLA ensuring that any updates are entered into the tickets including investigative steps and clear updates that can be relayed to the customer in a clear and concise manner. To achieve this target you will need to be agile in managing your tickets constantly re-evaluating priorities. Responsibilities: Work as part of a team Support the team in reaching its KPI's and objectives Work with peers and mentors to progress your working knowledge. Communicate with your team and leaders should if assistance is required Collaborate and share knowledge to improve the teams wider capability Act as a point of support for junior team members Actively managing and maintaining a list of assigned tickets. By ensuring they are regularly updated in-line with contractual SLAs or OLAs Keeping the Customer informed and updated with the progression of their issue Ensuring any investigative work is documented in tickets you're working on Being accountable for collecting updates from resolver teams to see the issue through to resolution To maintain good work relationships with vendors Ensure any escalations to vendors are monitored and updated on a regular basis Ensuring vendors are provided with access and knowledge required to service our customers Ensure clear and concise information is provided with vendors to ensure a speedy resolution. What we are looking for: Education & Qualifications: Service-related certifications Technical qualifications (Microsoft etc.) Experience: Able to work under pressure Experience of managing your own workload Experience in replying to and resolving customer issues Working for a Managed Service Provider (MSP) Previous experience resolving IT faults. Experience with the use of an ITSM toolset (ideally ServiceNow) Experience working within a Customer Facing Support Environment Skills / Aptitude: Broad range of technical knowledge Excellent verbal and written communication skills Strong attention to detail A customer services background Strong multitasking skills What you can expect from us: At Nasstar, we know the importance of looking after our employees - after all, it's the team that underpins our business! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes: 25 days' holiday (excluding bank holidays) Flexible working - it's important to maintain a work/life balance, as such, we will consider any written request for flexible working Virtual working - we practice what we preach and empower our people to work remotely Top tech - Leading services and solutions aren't just for our clients; we supply best-of-breed software and hardware for all our staff too 4x annual salary life assurance Health cash plan Retail discounts and other perks from major brands Reasons to choose a career with Nasstar: We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless. Which career path will you choose? Equal Opportunities: Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success. By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide. Diversity is not just a statement; it's our way of life at Nasstar. A note for agencies: Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
Are you a Junior Linux Engineer with an interest in Defence looking to further your career? A Linux engineer is required to join the Linux team within the server team operational umbrella. The individual should be diligent in their work and able to work as part of a busy a diverse team, delivering day to day effort alongside project workload where required. We are looking for someone who wants to build on their Linux systems and service understanding, or to take their first step and apply a basic understanding into their new job role. Responsibilities: Basic Linux understanding and a working knowledge of the linux O/S (Centos/Redhat preferred) Report and technically assist with the management of the linux environments, ensuring service is running and available Maintain knowledge on technical subjects relevant to role Ensure Change management is followed at all times Exposure to an ITIL environment would be an advantage Essential Skills: The Infrastructure Engineer will have good working knowledge of their technology area. Good working knowledge and experience of associated infrastructure engineering tools, techniques, methods within their specialist area. Demonstrable experience of working as an Infrastructure Engineer on small or medium sized software engineering projects. Infrastructure skills covering administration, fault finding/diagnosis and fix. Experience within a customer support environment. Documentation Skills, with the ability to produce documents for use by an end user, as well as operational procedure documentation for use by service desk personnel. Extensive work experience in infrastructure Management Experienced in MS Exchange 2010\16 Experienced in VMWare\ HyperV \ ESX Experienced In Remote access \ VPN Experienced in Windows Server 2012 \ 2016 AD \ GPO \ PowerShell Desirable Skills: Experience of: File/Print Clusters an advantage, enterprise level thin client environments an advantage, messaging systems an advantage, working to tight SLA's Accreditation to MCP level or equivalent. Diploma in Computer Sciences If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type - Full Time, Permanent Location - Salisbury or Portsmouth with hybrid working options Security Clearance Level - must be eligible for SC Internal Recruiter - Lee Brown Salary £38-41k Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets. Our technical specialists deploy systems running many of the major operating systems such as Microsoft Windows, Mac OS, and multiple Linux distros. We also provide Messaging and Collaboration systems and support, Application packaging and deployment, along with supporting Infrastructure and Cloud services and support. Our time can be split between our services and project work, so we have the chance to be multi-disciplined and access to a range of technologies. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Sep 21, 2022
Full time
Are you a Junior Linux Engineer with an interest in Defence looking to further your career? A Linux engineer is required to join the Linux team within the server team operational umbrella. The individual should be diligent in their work and able to work as part of a busy a diverse team, delivering day to day effort alongside project workload where required. We are looking for someone who wants to build on their Linux systems and service understanding, or to take their first step and apply a basic understanding into their new job role. Responsibilities: Basic Linux understanding and a working knowledge of the linux O/S (Centos/Redhat preferred) Report and technically assist with the management of the linux environments, ensuring service is running and available Maintain knowledge on technical subjects relevant to role Ensure Change management is followed at all times Exposure to an ITIL environment would be an advantage Essential Skills: The Infrastructure Engineer will have good working knowledge of their technology area. Good working knowledge and experience of associated infrastructure engineering tools, techniques, methods within their specialist area. Demonstrable experience of working as an Infrastructure Engineer on small or medium sized software engineering projects. Infrastructure skills covering administration, fault finding/diagnosis and fix. Experience within a customer support environment. Documentation Skills, with the ability to produce documents for use by an end user, as well as operational procedure documentation for use by service desk personnel. Extensive work experience in infrastructure Management Experienced in MS Exchange 2010\16 Experienced in VMWare\ HyperV \ ESX Experienced In Remote access \ VPN Experienced in Windows Server 2012 \ 2016 AD \ GPO \ PowerShell Desirable Skills: Experience of: File/Print Clusters an advantage, enterprise level thin client environments an advantage, messaging systems an advantage, working to tight SLA's Accreditation to MCP level or equivalent. Diploma in Computer Sciences If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type - Full Time, Permanent Location - Salisbury or Portsmouth with hybrid working options Security Clearance Level - must be eligible for SC Internal Recruiter - Lee Brown Salary £38-41k Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets. Our technical specialists deploy systems running many of the major operating systems such as Microsoft Windows, Mac OS, and multiple Linux distros. We also provide Messaging and Collaboration systems and support, Application packaging and deployment, along with supporting Infrastructure and Cloud services and support. Our time can be split between our services and project work, so we have the chance to be multi-disciplined and access to a range of technologies. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
About the role; Submit your CV and any additional required information after you have read this description by clicking on the application button. As a Server Support Consultant for 2nd Line you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role so you will be expected to work from our office a few days per week for regular team collaboration time. Regular travel to customer sites may also be required. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have another amazing all staff festival arranged for 2022 Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos Knowledge on storage (SAN, NAS etc) Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
Sep 21, 2022
Full time
About the role; Submit your CV and any additional required information after you have read this description by clicking on the application button. As a Server Support Consultant for 2nd Line you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role so you will be expected to work from our office a few days per week for regular team collaboration time. Regular travel to customer sites may also be required. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have another amazing all staff festival arranged for 2022 Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos Knowledge on storage (SAN, NAS etc) Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
1st / 2nd Line IT Support Analyst 1st / 2nd Line Support Analyst required to join a leading manufacturing organisation based in Maldon to help support the businesses IT function. A fast-paced environment within an exciting business and a fantastic team behind you! This is a fantastic opportunity for any 1st / 2nd Line Support Analyst to take the next step in their career and be presented with a broad range of bespoke and off-the-shelf technologies. As well as day to day user support and troubleshooting the 1st / 2nd Line Support Analyst will also be heavily involved in the deployment and integration of new technical features to the IT estate. The organisation is open to the type of background and experience individuals have and will consider junior candidates as well as people with a number of years experience. Responsibilities of the role: * Provide First Line to end users of business applications (training also where needed) * Work closely with Third Parties and Colleagues to resolve IT Issues * Diagnose and Solve IT Software, Hardware and Infrastructure issues * Carry out IT Audits and Health Checks of software, hardware and Infrastructure * Monitor and control projects related to business info systems improvement and deployment. * At least 12 months experience within 1st / 2nd line Support (less than this will be considered) * Experience in support Office 365 / 2016, Active Directory as well as Windows 10 * Exposure to support ERP Systems (Desirable) * Excellent communication skills on all levels, both written and verbal * A keen eye and high levels of attention to detail * Any offer for this position will be subject to Right to Work If you are a 1st / 2nd Line Support Analyst with relevant experience then please take advantage of this excellent opportunity to fully utilise your skillset in a new environment, by hitting apply now IT Support/Technical Support/IT Helpdesk/Service Desk/ First Line Support/1st/2nd Line Support/ IT Support Engineer/IT Support Analyst/1st Line/2nd Line/ERP
Feb 03, 2022
Full time
1st / 2nd Line IT Support Analyst 1st / 2nd Line Support Analyst required to join a leading manufacturing organisation based in Maldon to help support the businesses IT function. A fast-paced environment within an exciting business and a fantastic team behind you! This is a fantastic opportunity for any 1st / 2nd Line Support Analyst to take the next step in their career and be presented with a broad range of bespoke and off-the-shelf technologies. As well as day to day user support and troubleshooting the 1st / 2nd Line Support Analyst will also be heavily involved in the deployment and integration of new technical features to the IT estate. The organisation is open to the type of background and experience individuals have and will consider junior candidates as well as people with a number of years experience. Responsibilities of the role: * Provide First Line to end users of business applications (training also where needed) * Work closely with Third Parties and Colleagues to resolve IT Issues * Diagnose and Solve IT Software, Hardware and Infrastructure issues * Carry out IT Audits and Health Checks of software, hardware and Infrastructure * Monitor and control projects related to business info systems improvement and deployment. * At least 12 months experience within 1st / 2nd line Support (less than this will be considered) * Experience in support Office 365 / 2016, Active Directory as well as Windows 10 * Exposure to support ERP Systems (Desirable) * Excellent communication skills on all levels, both written and verbal * A keen eye and high levels of attention to detail * Any offer for this position will be subject to Right to Work If you are a 1st / 2nd Line Support Analyst with relevant experience then please take advantage of this excellent opportunity to fully utilise your skillset in a new environment, by hitting apply now IT Support/Technical Support/IT Helpdesk/Service Desk/ First Line Support/1st/2nd Line Support/ IT Support Engineer/IT Support Analyst/1st Line/2nd Line/ERP
Are you a customer focussed IT Support individual looking to continue providing first class client support to some high-profile clients across the UK? You will be joining a growing MSP and will be part of a busy and constantly growing Support team. We are looking for IT professionals who are keen to continue developing their skills set, allowing them to progress within the organisation. This company pride themselves on developing their staff and promoting from within. We are looking for individuals at all levels from Junior-Senior. Location: Cambridge Salary: to £30k base, plus profit share bonus, 5% Pension, BUPA Healthcare, 25 days holiday etc Hours: between 8am - 6:30pm mon-fri What you will bring to the team: Previous experience in an IT Support environment, proving support via phone, email etc. Experience of remote service management Experience of any of the following Microsoft tech would be beneficial: Azure AD, Office 365, SharePoint and virtualization with VMware vsphere. Experience monitoring and troubleshooting performance issues. Strong communication skills with the will to consistently provide a first-class service to clients. A keen problem solver. Keywords: It Service Desk Engineer, VMware, Azure Active Directory, IT Support Analyst, 1st Line Support, 2nd Line Support, Service Desk Engineer, IT Support Engineer, Desktop Support, IT Helpdesk Engineer, Office 365, Application Support, IT Support
Nov 04, 2021
Full time
Are you a customer focussed IT Support individual looking to continue providing first class client support to some high-profile clients across the UK? You will be joining a growing MSP and will be part of a busy and constantly growing Support team. We are looking for IT professionals who are keen to continue developing their skills set, allowing them to progress within the organisation. This company pride themselves on developing their staff and promoting from within. We are looking for individuals at all levels from Junior-Senior. Location: Cambridge Salary: to £30k base, plus profit share bonus, 5% Pension, BUPA Healthcare, 25 days holiday etc Hours: between 8am - 6:30pm mon-fri What you will bring to the team: Previous experience in an IT Support environment, proving support via phone, email etc. Experience of remote service management Experience of any of the following Microsoft tech would be beneficial: Azure AD, Office 365, SharePoint and virtualization with VMware vsphere. Experience monitoring and troubleshooting performance issues. Strong communication skills with the will to consistently provide a first-class service to clients. A keen problem solver. Keywords: It Service Desk Engineer, VMware, Azure Active Directory, IT Support Analyst, 1st Line Support, 2nd Line Support, Service Desk Engineer, IT Support Engineer, Desktop Support, IT Helpdesk Engineer, Office 365, Application Support, IT Support
Bracknell, Berkshire
People First Personnel
SUMMARY OBJECTIVE: The Systems Engineer provides the business knowledge and technical skills to implement technical strategies, evaluate products and provide a superior level of technical support which benefits the company. A key responsibility of the Systems Engineer is to work on highly technical projects, inclusive of maintaining the security and disaster recovery of the overall IT network. The Systems Engineer is highly skilled in supporting a Microsoft Windows Desktop & Server environment, Microsoft Exchange, Active Directory, Group Policy and VMWare. The Systems Engineer performs a wide variety of installation, configuration, upgrades of servers & workstations. Capable with hardware and software in a LAN, WAN and stand-alone environment. The System Engineer provides investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure. PRIMARY DUTIES AND RESPONSIBILITIES: • Desktop, Server & Virtual Server Management (Local virtual server environment & private cloud) - Complete configuration, installation and support of equipment in a Microsoft Windows Environment. • Coordinates and/or performs additions and changes to network hardware and operating systems and attached devices; includes investigation, analysis, recommendation, configuration, installation and testing of new network hardware, software and telephony. • Supporting our bespoke software applications including regular maintenance. • Proactively ensure the highest levels of systems and infrastructure availability. • Maintain security, anti-virus, backup, redundancy strategies & network infrastructure standards. • Managing assigned projects to deliver services in accordance with established objectives. • Proactive technical support of helpdesk enquiries from staff & site personnel. • Paid overtime work when required to ensure systems are patched and/or upgraded. • Providing technical consultation, training, support and mentoring to junior IT staff. • System Management: Exchange Server Management Disaster Recovery Planning Network management and maintenance Server Room Facilities Management Windows & All Software licensing Hardware & Software purchasing Telephone System, Mitel Phones & Micolab Messaging Client Internet & VPN Connectivity (Fibre/ADSL/Annex M) REQUIRED SKILLS: • 5 years experience in a commercial Information Technology environment. • MSCE, CCNA qualification would be an advantage. • Experience in working as part of a team and working towards tight deadlines. • Ability to work on own initiative and prioritise workload accordingly. Highly organised, thorough and diligent with an acute attention to detail. • Excellent communications skills with the IT Team as well as internal customers. • Maintaining composure during challenging technical problems. • Required technology skills: Microsoft Windows Desktop and Windows Server Microsoft Exchange VMWare Networking - TCP/IP, IPV4, VLANs, routing, IPSEC VPN, switching, Wi-Fi Active Directory, Group Policy Excellent knowledge and understanding of firewalls (either Cisco or Fortinet preferred) DHCP, DNS • Desirable technology skills: Mimecast Mitel telephone systems and MiCloud Veritas Enterprise Vault Sophos UTM Quest Rapid Recovery Trend Anti-Virus Solarwinds, Lansweeper & Teamviewer Experience supporting Linux operating systems
Feb 15, 2019
Bracknell, Berkshire
People First Personnel
SUMMARY OBJECTIVE: The Systems Engineer provides the business knowledge and technical skills to implement technical strategies, evaluate products and provide a superior level of technical support which benefits the company. A key responsibility of the Systems Engineer is to work on highly technical projects, inclusive of maintaining the security and disaster recovery of the overall IT network. The Systems Engineer is highly skilled in supporting a Microsoft Windows Desktop & Server environment, Microsoft Exchange, Active Directory, Group Policy and VMWare. The Systems Engineer performs a wide variety of installation, configuration, upgrades of servers & workstations. Capable with hardware and software in a LAN, WAN and stand-alone environment. The System Engineer provides investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure. PRIMARY DUTIES AND RESPONSIBILITIES: • Desktop, Server & Virtual Server Management (Local virtual server environment & private cloud) - Complete configuration, installation and support of equipment in a Microsoft Windows Environment. • Coordinates and/or performs additions and changes to network hardware and operating systems and attached devices; includes investigation, analysis, recommendation, configuration, installation and testing of new network hardware, software and telephony. • Supporting our bespoke software applications including regular maintenance. • Proactively ensure the highest levels of systems and infrastructure availability. • Maintain security, anti-virus, backup, redundancy strategies & network infrastructure standards. • Managing assigned projects to deliver services in accordance with established objectives. • Proactive technical support of helpdesk enquiries from staff & site personnel. • Paid overtime work when required to ensure systems are patched and/or upgraded. • Providing technical consultation, training, support and mentoring to junior IT staff. • System Management: Exchange Server Management Disaster Recovery Planning Network management and maintenance Server Room Facilities Management Windows & All Software licensing Hardware & Software purchasing Telephone System, Mitel Phones & Micolab Messaging Client Internet & VPN Connectivity (Fibre/ADSL/Annex M) REQUIRED SKILLS: • 5 years experience in a commercial Information Technology environment. • MSCE, CCNA qualification would be an advantage. • Experience in working as part of a team and working towards tight deadlines. • Ability to work on own initiative and prioritise workload accordingly. Highly organised, thorough and diligent with an acute attention to detail. • Excellent communications skills with the IT Team as well as internal customers. • Maintaining composure during challenging technical problems. • Required technology skills: Microsoft Windows Desktop and Windows Server Microsoft Exchange VMWare Networking - TCP/IP, IPV4, VLANs, routing, IPSEC VPN, switching, Wi-Fi Active Directory, Group Policy Excellent knowledge and understanding of firewalls (either Cisco or Fortinet preferred) DHCP, DNS • Desirable technology skills: Mimecast Mitel telephone systems and MiCloud Veritas Enterprise Vault Sophos UTM Quest Rapid Recovery Trend Anti-Virus Solarwinds, Lansweeper & Teamviewer Experience supporting Linux operating systems
IT Service Desk Engineer - Hosting / Networks
Newcastle
Competitive Salary DOE + Excellent Company Benefits Package
Excellet career-development opportunity for a 1st or 2nd line IT technical support engineer to join a leading hosting / IT managed services brand.
We are a market leading company - providing ultra-reliable, flexible managed hosting, services and colocation to thousands of businesses nationwide.
With c400 staff based in several locations around the UK and customers across numerous business sectors, we offer a first class, fun working environment.
We are seeking Service Desk Engineers whose role it will be to provide high level remote and onsite IT technical liaison, end user support and network administration to our customers, with responsibility for the full lifecycle of incidents and problems. The position will require close working with all team in all levels of technical support and engineering.
Service Desk Engineer Key Responsibilities:
+ To resolve incidents and problems both directly from customers and through technical escalation
+ To use existing skills and knowledge as well as appropriate support resources to identify resolutions to customer incidents
+ To implement fixes and solutions where appropriate either via discussing directly with customer, via email, via remote control or onsite
+ To administer customer networks as part of managed services provision
+ To provide proactive problem management though checking manufacture websites
Service Desk Engineer Required Skills and Experience:
+ Vast experience working in either 1st or 2nd line IT technical support
+ Vast experience in a customer facing environment
+ Exposure to and hands on experience of working within an IT service provider environment
+ Good understanding of Microsoft products. Basic experience of servers.
+ Basic understanding of ISO/BSI and ITIL frameworks
+ Basic understanding of working with Service Level Agreements
Please note - Shift work may be required.
Benefits we offer:
+ From day one: Death in Service x 4 + Access to our Rewards Discount Programme
+ Lots of social events
+ From 3 months: Up to 5% enhanced matching employer’s pension contribution
+ The following benefits on successful completion of probationary period: Private Medical Care
+ Health Shield Cash plan which includes access to an employee assistance programme
+ Optional enrolment in the Bike to work scheme
+ Optional enrolment in childcare vouchers scheme
+ Performance related bonus scheme
+ We also offer complimentary: Fresh fruit. Soft drinks/ fruit juice, tea, coffee. A selection of breakfast foods at each location
You may have worked in the following capacities:
Junior IT Technician, Graduate IT Engineer, 1st Line Helpdesk Engineer, Data Centre Technician, Trainee IT Engineer, Infrastructure IT Support Engineer, Server Engineer, IaaS Engineer, Hosting Support Engineer, Data Centre IT Engineer, 1st Line Technical Support, 2nd Line Technical Support.
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR
Oct 29, 2018
IT Service Desk Engineer - Hosting / Networks
Newcastle
Competitive Salary DOE + Excellent Company Benefits Package
Excellet career-development opportunity for a 1st or 2nd line IT technical support engineer to join a leading hosting / IT managed services brand.
We are a market leading company - providing ultra-reliable, flexible managed hosting, services and colocation to thousands of businesses nationwide.
With c400 staff based in several locations around the UK and customers across numerous business sectors, we offer a first class, fun working environment.
We are seeking Service Desk Engineers whose role it will be to provide high level remote and onsite IT technical liaison, end user support and network administration to our customers, with responsibility for the full lifecycle of incidents and problems. The position will require close working with all team in all levels of technical support and engineering.
Service Desk Engineer Key Responsibilities:
+ To resolve incidents and problems both directly from customers and through technical escalation
+ To use existing skills and knowledge as well as appropriate support resources to identify resolutions to customer incidents
+ To implement fixes and solutions where appropriate either via discussing directly with customer, via email, via remote control or onsite
+ To administer customer networks as part of managed services provision
+ To provide proactive problem management though checking manufacture websites
Service Desk Engineer Required Skills and Experience:
+ Vast experience working in either 1st or 2nd line IT technical support
+ Vast experience in a customer facing environment
+ Exposure to and hands on experience of working within an IT service provider environment
+ Good understanding of Microsoft products. Basic experience of servers.
+ Basic understanding of ISO/BSI and ITIL frameworks
+ Basic understanding of working with Service Level Agreements
Please note - Shift work may be required.
Benefits we offer:
+ From day one: Death in Service x 4 + Access to our Rewards Discount Programme
+ Lots of social events
+ From 3 months: Up to 5% enhanced matching employer’s pension contribution
+ The following benefits on successful completion of probationary period: Private Medical Care
+ Health Shield Cash plan which includes access to an employee assistance programme
+ Optional enrolment in the Bike to work scheme
+ Optional enrolment in childcare vouchers scheme
+ Performance related bonus scheme
+ We also offer complimentary: Fresh fruit. Soft drinks/ fruit juice, tea, coffee. A selection of breakfast foods at each location
You may have worked in the following capacities:
Junior IT Technician, Graduate IT Engineer, 1st Line Helpdesk Engineer, Data Centre Technician, Trainee IT Engineer, Infrastructure IT Support Engineer, Server Engineer, IaaS Engineer, Hosting Support Engineer, Data Centre IT Engineer, 1st Line Technical Support, 2nd Line Technical Support.
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR
IT Support Analyst
£22k - £24k
Southampton, Hampshire
We are looking to recruit a highly driven IT Support Analyst to work on a virtually hosted infrastructure platform at our clients Southampton based offices. Our client works within a dynamic environment and operates on the global stage with two main facilities in the UK and office in the Asia Pacific. This company develops market leading software predominately used within the automotive industry globally.
This is an exciting opportunity for a motivated individual who is looking to expand within the IT service sector. You should have a passion for IT technology and possess excellent communication skills.
Required skills
Ticketing systems
Linux Red Hat or CentOS - Basic understanding (even from working with a Linux system at home!)
SQL Server Databases - Basic table look ups
Our client is passionate about supporting its employees and offers full training, but a base understanding within the following would be highly advantageous:
Desirable
Cloud hosted infrastructure - Amazon EC2
IT Networking
Windows Servers 2012 / Linux Servers
Our client will be happy to take on a Graduate with a relevant IT degree, a student with heavily focused IT extra curriculum activities or an IT junior with some commercial experience in some of the following technologies:
1st / 2nd line support, Linux Redhat, SQL Database Administration, Amazon EC2, Virtual Infrastructure hosting support, Windows Servers, Supporting Cloud Environments, Application updates
This role may suit a candidate with the following job titles:
Graduate, Junior, First Line Support, Second Line Support, Helpdesk, Service Desk, IT Support, Support Analyst, Support Technician
Salary £22k-£24k
Benefits: 20-22 days' holiday, Company Pension, Healthcare, cycle to work scheme, free parking and full training
This role may suit someone with the following job titles:
Graduate with relevant degree, First Line Support, 1st Line Support, Helpdesk Analyst, Junior IT Technician, Infrastructure Support Engineer
We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).
Deerfoot is acting as an Employment Agency in relation to this vacancy
Sep 09, 2016
IT Support Analyst
£22k - £24k
Southampton, Hampshire
We are looking to recruit a highly driven IT Support Analyst to work on a virtually hosted infrastructure platform at our clients Southampton based offices. Our client works within a dynamic environment and operates on the global stage with two main facilities in the UK and office in the Asia Pacific. This company develops market leading software predominately used within the automotive industry globally.
This is an exciting opportunity for a motivated individual who is looking to expand within the IT service sector. You should have a passion for IT technology and possess excellent communication skills.
Required skills
Ticketing systems
Linux Red Hat or CentOS - Basic understanding (even from working with a Linux system at home!)
SQL Server Databases - Basic table look ups
Our client is passionate about supporting its employees and offers full training, but a base understanding within the following would be highly advantageous:
Desirable
Cloud hosted infrastructure - Amazon EC2
IT Networking
Windows Servers 2012 / Linux Servers
Our client will be happy to take on a Graduate with a relevant IT degree, a student with heavily focused IT extra curriculum activities or an IT junior with some commercial experience in some of the following technologies:
1st / 2nd line support, Linux Redhat, SQL Database Administration, Amazon EC2, Virtual Infrastructure hosting support, Windows Servers, Supporting Cloud Environments, Application updates
This role may suit a candidate with the following job titles:
Graduate, Junior, First Line Support, Second Line Support, Helpdesk, Service Desk, IT Support, Support Analyst, Support Technician
Salary £22k-£24k
Benefits: 20-22 days' holiday, Company Pension, Healthcare, cycle to work scheme, free parking and full training
This role may suit someone with the following job titles:
Graduate with relevant degree, First Line Support, 1st Line Support, Helpdesk Analyst, Junior IT Technician, Infrastructure Support Engineer
We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).
Deerfoot is acting as an Employment Agency in relation to this vacancy
IT Support Analyst
£22k - £24k
Southampton, Hampshire
We are looking to recruit a highly driven IT Support Analyst to work on a virtually hosted infrastructure platform at our clients Southampton based offices. Our client works within a dynamic environment and operates on the global stage with two main facilities in the UK and office in the Asia Pacific. This company develops market leading software predominately used within the automotive industry globally.
This is an exciting opportunity for a motivated individual who is looking to expand within the IT service sector. You should have a passion for IT technology and possess excellent communication skills.
Required skills
Ticketing systems
Linux Red Hat or CentOS - Basic understanding (even from working with a Linux system at home!)
SQL Server Databases - Basic table look ups
Our client is passionate about supporting its employees and offers full training, but a base understanding within the following would be highly advantageous:
Desirable
Cloud hosted infrastructure - Amazon EC2
IT Networking
Windows Servers 2012 / Linux Servers
Our client will be happy to take on a Graduate with a relevant IT degree, a student with heavily focused IT extra curriculum activities or an IT junior with some commercial experience in some of the following technologies:
1st / 2nd line support, Linux Redhat, SQL Database Administration, Amazon EC2, Virtual Infrastructure hosting support, Windows Servers, Supporting Cloud Environments, Application updates
This role may suit a candidate with the following job titles:
Graduate, Junior, First Line Support, Second Line Support, Helpdesk, Service Desk, IT Support, Support Analyst, Support Technician
Salary £22k-£24k
Benefits: 20-22 days' holiday, Company Pension, Healthcare, cycle to work scheme, free parking and full training
This role may suit someone with the following job titles:
Graduate with relevant degree, First Line Support, 1st Line Support, Helpdesk Analyst, Junior IT Technician, Infrastructure Support Engineer
We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).
Deerfoot is acting as an Employment Agency in relation to this vacancy
Sep 09, 2016
IT Support Analyst
£22k - £24k
Southampton, Hampshire
We are looking to recruit a highly driven IT Support Analyst to work on a virtually hosted infrastructure platform at our clients Southampton based offices. Our client works within a dynamic environment and operates on the global stage with two main facilities in the UK and office in the Asia Pacific. This company develops market leading software predominately used within the automotive industry globally.
This is an exciting opportunity for a motivated individual who is looking to expand within the IT service sector. You should have a passion for IT technology and possess excellent communication skills.
Required skills
Ticketing systems
Linux Red Hat or CentOS - Basic understanding (even from working with a Linux system at home!)
SQL Server Databases - Basic table look ups
Our client is passionate about supporting its employees and offers full training, but a base understanding within the following would be highly advantageous:
Desirable
Cloud hosted infrastructure - Amazon EC2
IT Networking
Windows Servers 2012 / Linux Servers
Our client will be happy to take on a Graduate with a relevant IT degree, a student with heavily focused IT extra curriculum activities or an IT junior with some commercial experience in some of the following technologies:
1st / 2nd line support, Linux Redhat, SQL Database Administration, Amazon EC2, Virtual Infrastructure hosting support, Windows Servers, Supporting Cloud Environments, Application updates
This role may suit a candidate with the following job titles:
Graduate, Junior, First Line Support, Second Line Support, Helpdesk, Service Desk, IT Support, Support Analyst, Support Technician
Salary £22k-£24k
Benefits: 20-22 days' holiday, Company Pension, Healthcare, cycle to work scheme, free parking and full training
This role may suit someone with the following job titles:
Graduate with relevant degree, First Line Support, 1st Line Support, Helpdesk Analyst, Junior IT Technician, Infrastructure Support Engineer
We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).
Deerfoot is acting as an Employment Agency in relation to this vacancy
IT Support Analyst
£22k - £24k
Southampton, Hampshire
We are looking to recruit a highly driven IT Support Analyst to work on a virtually hosted infrastructure platform at our clients Southampton based offices. Our client works within a dynamic environment and operates on the global stage with two main facilities in the UK and office in the Asia Pacific. This company develops market leading software predominately used within the automotive industry globally.
This is an exciting opportunity for a motivated individual who is looking to expand within the IT service sector. You should have a passion for IT technology and possess excellent communication skills.
Required skills
Ticketing systems
Linux Red Hat or CentOS - Basic understanding (even from working with a Linux system at home!)
SQL Server Databases - Basic table look ups
Our client is passionate about supporting its employees and offers full training, but a base understanding within the following would be highly advantageous:
Desirable
Cloud hosted infrastructure - Amazon EC2
IT Networking
Windows Servers 2012 / Linux Servers
Our client will be happy to take on a Graduate with a relevant IT degree, a student with heavily focused IT extra curriculum activities or an IT junior with some commercial experience in some of the following technologies:
1st / 2nd line support, Linux Redhat, SQL Database Administration, Amazon EC2, Virtual Infrastructure hosting support, Windows Servers, Supporting Cloud Environments, Application updates
This role may suit a candidate with the following job titles:
Graduate, Junior, First Line Support, Second Line Support, Helpdesk, Service Desk, IT Support, Support Analyst, Support Technician
Salary £22k-£24k
Benefits: 20-22 days' holiday, Company Pension, Healthcare, cycle to work scheme, free parking and full training
This role may suit someone with the following job titles:
Graduate with relevant degree, First Line Support, 1st Line Support, Helpdesk Analyst, Junior IT Technician, Infrastructure Support Engineer
We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).
Deerfoot is acting as an Employment Agency in relation to this vacancy
Sep 09, 2016
IT Support Analyst
£22k - £24k
Southampton, Hampshire
We are looking to recruit a highly driven IT Support Analyst to work on a virtually hosted infrastructure platform at our clients Southampton based offices. Our client works within a dynamic environment and operates on the global stage with two main facilities in the UK and office in the Asia Pacific. This company develops market leading software predominately used within the automotive industry globally.
This is an exciting opportunity for a motivated individual who is looking to expand within the IT service sector. You should have a passion for IT technology and possess excellent communication skills.
Required skills
Ticketing systems
Linux Red Hat or CentOS - Basic understanding (even from working with a Linux system at home!)
SQL Server Databases - Basic table look ups
Our client is passionate about supporting its employees and offers full training, but a base understanding within the following would be highly advantageous:
Desirable
Cloud hosted infrastructure - Amazon EC2
IT Networking
Windows Servers 2012 / Linux Servers
Our client will be happy to take on a Graduate with a relevant IT degree, a student with heavily focused IT extra curriculum activities or an IT junior with some commercial experience in some of the following technologies:
1st / 2nd line support, Linux Redhat, SQL Database Administration, Amazon EC2, Virtual Infrastructure hosting support, Windows Servers, Supporting Cloud Environments, Application updates
This role may suit a candidate with the following job titles:
Graduate, Junior, First Line Support, Second Line Support, Helpdesk, Service Desk, IT Support, Support Analyst, Support Technician
Salary £22k-£24k
Benefits: 20-22 days' holiday, Company Pension, Healthcare, cycle to work scheme, free parking and full training
This role may suit someone with the following job titles:
Graduate with relevant degree, First Line Support, 1st Line Support, Helpdesk Analyst, Junior IT Technician, Infrastructure Support Engineer
We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).
Deerfoot is acting as an Employment Agency in relation to this vacancy