Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh Must be holding SC Clearance Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles Able to identify, define and resolve complex issues with Microsoft Windows and Office applications Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: Active Directory SCCM management & operation (or similar network management system) Microsoft WSUS (Windows Server Update Services) Ivanti Security Controls Ivanti Device and Application Control Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: Citrix based VDI Infrastructure Administering Licence Servers Administering Managed Print Servers ITIL Foundation MCP / MCSE If you have the skills required, please 'In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy JBRP1_UKTJ
May 03, 2024
Full time
Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh Must be holding SC Clearance Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles Able to identify, define and resolve complex issues with Microsoft Windows and Office applications Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: Active Directory SCCM management & operation (or similar network management system) Microsoft WSUS (Windows Server Update Services) Ivanti Security Controls Ivanti Device and Application Control Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: Citrix based VDI Infrastructure Administering Licence Servers Administering Managed Print Servers ITIL Foundation MCP / MCSE If you have the skills required, please 'In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy JBRP1_UKTJ
Position: Senior IT Engineer Salary: 36k Location: Southall Role Description This is a full-time on-site role for a Senior IT Service Desk Engineer in Ealing. The ideal candidate will have educational experience. You will supervise a small team and support IT Manger by ensuring the smooth operation of the school's IT systems. The Senior IT Engineer will work closely with staff and students to deliver excellent customer service and resolve IT-related issues in a timely manner. Principle Accountabilities Break-Fix / System Maintenance (The post involves 1st / 2nd / 3rd line desktop and event support which is shared with other members across a small team as and when required) 1.1 Assist in the day to day running and maintenance of the IT systems. Break fix duties include and are not limited to: Break fix service desk tickets & resolution. Prioritise helpdesk tickets and monitor service desk SLAs User administration and permissions (Azure MS 365). Server / Switch maintenance including patching & upgrades. Organising Undertaking and overseeing third party supplier hardware repairs (AV, PC, laptops & peripherals). Library systems. MFDs & print management. Google Workspace user & device administration. WiFi user administration (Meraki) PC / laptop imaging. Apple iOS network user administration (Jamf) Oversee & manage website static data updates. Oversee social media platform support and posts. Telephone system user & device administration. Assisting with IT deliveries including unpacking and configuring hardware. Technical support of AV & conferencing systems including infrastructure. Ensure all IT stores / IT equipment is kept tidy and organised including cable management. Oversee the delivery of weekly E-Safety reports and report incidents to the designated safeguarding lead (DSL) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 02, 2024
Full time
Position: Senior IT Engineer Salary: 36k Location: Southall Role Description This is a full-time on-site role for a Senior IT Service Desk Engineer in Ealing. The ideal candidate will have educational experience. You will supervise a small team and support IT Manger by ensuring the smooth operation of the school's IT systems. The Senior IT Engineer will work closely with staff and students to deliver excellent customer service and resolve IT-related issues in a timely manner. Principle Accountabilities Break-Fix / System Maintenance (The post involves 1st / 2nd / 3rd line desktop and event support which is shared with other members across a small team as and when required) 1.1 Assist in the day to day running and maintenance of the IT systems. Break fix duties include and are not limited to: Break fix service desk tickets & resolution. Prioritise helpdesk tickets and monitor service desk SLAs User administration and permissions (Azure MS 365). Server / Switch maintenance including patching & upgrades. Organising Undertaking and overseeing third party supplier hardware repairs (AV, PC, laptops & peripherals). Library systems. MFDs & print management. Google Workspace user & device administration. WiFi user administration (Meraki) PC / laptop imaging. Apple iOS network user administration (Jamf) Oversee & manage website static data updates. Oversee social media platform support and posts. Telephone system user & device administration. Assisting with IT deliveries including unpacking and configuring hardware. Technical support of AV & conferencing systems including infrastructure. Ensure all IT stores / IT equipment is kept tidy and organised including cable management. Oversee the delivery of weekly E-Safety reports and report incidents to the designated safeguarding lead (DSL) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III Contract length: 3-monthsDay rate: £340 inside ir35 through umbrellaLocation: Edinburgh Must be holding SC Clearance Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreedROLE OVERVIEW:We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential.DETAILED JOB DESCRIPTION: To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles Able to identify, define and resolve complex issues with Microsoft Windows and Office applications Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines Ability to author documents such as reports, policies, procedures and workflowsESSENTIALS SKILLS/QUALIFICATIONS: Active Directory SCCM management & operation (or similar network management system) Microsoft WSUS (Windows Server Update Services) Ivanti Security Controls Ivanti Device and Application Control Avecto DefendpointDESIRABLE SKILLS/QUALIFICATIONS: Citrix based VDI Infrastructure Administering Licence Servers Administering Managed Print Servers ITIL Foundation MCP / MCSEIf you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
May 02, 2024
Full time
Job Title: Infrastructure Support Engineer III Contract length: 3-monthsDay rate: £340 inside ir35 through umbrellaLocation: Edinburgh Must be holding SC Clearance Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreedROLE OVERVIEW:We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential.DETAILED JOB DESCRIPTION: To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles Able to identify, define and resolve complex issues with Microsoft Windows and Office applications Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines Ability to author documents such as reports, policies, procedures and workflowsESSENTIALS SKILLS/QUALIFICATIONS: Active Directory SCCM management & operation (or similar network management system) Microsoft WSUS (Windows Server Update Services) Ivanti Security Controls Ivanti Device and Application Control Avecto DefendpointDESIRABLE SKILLS/QUALIFICATIONS: Citrix based VDI Infrastructure Administering Licence Servers Administering Managed Print Servers ITIL Foundation MCP / MCSEIf you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Senior IT Support Engineer / IT System Administrator Location: Winchester - on site role Job Type: Full-time Salary: up to circa £36,000 per annum Seeking a Senior IT Support Engineer to join an established IT Team in an educational organisation. This role involves working closely with the Head of IT Services to manage, support, and enhance the organisations extensive IT infrastructure. The successful candidate will be involved in a variety of tasks, from high-level analysis and design to hands-on support and maintenance. This great opportunity to work in a role which will provide a range of different opportunities for development and the chance to work with a broad range of IT systems and Infrastructure. Day to Day of the role: Analyse, design, implement, maintain, and support IT infrastructure, including applications, security systems, OS deployment, network services, storage, backup, and cloud services. Provide 2nd/3rd Line level type support to IT Technicians and offer excellent customer service to students, staff, and parents. Collaborate with the Head of IT Services to develop IT systems, policies, and best practices. Stay informed on IT trends and their potential impact on IT Estate. Document tasks thoroughly and produce user training materials as needed. Support the safeguarding of students and participate in related training. Contribute to promoting equality and fostering positive relations among diverse groups. Perform any other duties as reasonably required. Required Skills & Qualifications: Broad IT knowledge with expertise in areas such as desktop, servers, storage, network, and system infrastructure. Proficient understanding of TCP/IP, DNS, DHCP, and other networking protocols. Excellent level of English and Mathematics skills. Exceptional interpersonal skills to service users of all levels and abilities. Methodical problem-solving ability with attention to detail. Capable of working independently and as part of a team. A keen interest in learning and a helpful personality. Excellent communication skills, able to explain technical issues to non-technical users. Commitment to the protection and safeguarding of children and vulnerable adults. Degree-level IT-related qualification or equivalent industry experience/professional qualifications. Respect for diversity and commitment to equality of opportunity. Desirable: Knowledge of current security issues and IT security best practices. Experience working in an Educational environment.
May 02, 2024
Full time
Senior IT Support Engineer / IT System Administrator Location: Winchester - on site role Job Type: Full-time Salary: up to circa £36,000 per annum Seeking a Senior IT Support Engineer to join an established IT Team in an educational organisation. This role involves working closely with the Head of IT Services to manage, support, and enhance the organisations extensive IT infrastructure. The successful candidate will be involved in a variety of tasks, from high-level analysis and design to hands-on support and maintenance. This great opportunity to work in a role which will provide a range of different opportunities for development and the chance to work with a broad range of IT systems and Infrastructure. Day to Day of the role: Analyse, design, implement, maintain, and support IT infrastructure, including applications, security systems, OS deployment, network services, storage, backup, and cloud services. Provide 2nd/3rd Line level type support to IT Technicians and offer excellent customer service to students, staff, and parents. Collaborate with the Head of IT Services to develop IT systems, policies, and best practices. Stay informed on IT trends and their potential impact on IT Estate. Document tasks thoroughly and produce user training materials as needed. Support the safeguarding of students and participate in related training. Contribute to promoting equality and fostering positive relations among diverse groups. Perform any other duties as reasonably required. Required Skills & Qualifications: Broad IT knowledge with expertise in areas such as desktop, servers, storage, network, and system infrastructure. Proficient understanding of TCP/IP, DNS, DHCP, and other networking protocols. Excellent level of English and Mathematics skills. Exceptional interpersonal skills to service users of all levels and abilities. Methodical problem-solving ability with attention to detail. Capable of working independently and as part of a team. A keen interest in learning and a helpful personality. Excellent communication skills, able to explain technical issues to non-technical users. Commitment to the protection and safeguarding of children and vulnerable adults. Degree-level IT-related qualification or equivalent industry experience/professional qualifications. Respect for diversity and commitment to equality of opportunity. Desirable: Knowledge of current security issues and IT security best practices. Experience working in an Educational environment.
Reporting to the IT Infrastructure & Security Manager, the Systems Engineer is part of the infrastructure team within the Vision Express IT team. They support and maintain the Vision Express Network and Server Infrastructure, ensuring maximum uptime, availability and adherence to IT Policies and Processes.You will offer 3rd line IT infrastructure support across all locations, including Stores, Head Office, Tech Centre and Azure virtual workloads. Coverage includes core business operation hours and out-of-hours 24x7 on-call service for priority issues. Providing proactive support and maintenance, system monitoring, backups and capacity planning for on-premises, hosted and cloud environments for 200+ Servers and 1700+ Network devices. You will be responding to incidents logged directly or escalated from 2nd line support teams, the Systems Engineers are the custodians of the network, IT infrastructure, identify management, operating systems, physical and virtual servers, hosting and system security. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Key Responsibilities of the Role: •Provide 2nd and 3rd Line support as defined by the Information Technology Infrastructure Library (ITIL)•Provide 3rd Line support, as defined by the Information Technology Infrastructure Library (ITIL), for internal systems where no external vendor support is available or is not required for the nature of the incident. •Analysis of the network infrastructure ensuring system monitoring alerts are responded to in line with the KPIs as defined by the Operational or Service Level agreements.•Provide a 2nd and 3rd Line support of the functional running of the IT infrastructure application stack, which includes but is not limited to:1.ManageEngine - used by Vision Express IT Support, Facilities and Projects teams to facilitate the logging and managing of problems, incidents, changes, and tasks.2.SolarWinds - used by the IT Support teams to monitor the status and health of the Vision Express network devices, applications and server hardware as used with SCC, Stores and Technical Centre3.Bitdefender - used to protect all IT user endpoints, applications, and services from security breaches, including malware attacks, viruses, phishing, and inappropriate web content. 4.CommVault - used to provide back and recovery of all user data applications and IT infrastructure stored on the Vision Express IT infrastructure.5.Endpoint Manager - used by the Vision Express IT support teams to provide remote IT support to the Vision Express SCC, Stores and Technical Centre6.Password Manager - used by the Vision Express IT support teams to securely manage Passwords and Confidential data encryption keys.7.vCentre - management of the VMware virtual server environment.8.ADAudit - Active Directory Auditing •Provide 2nd and 3rd Line support for all the business's physical and virtual IT assets, as used by the Vision Express IT Support teams, business Application Owners and End Users from across SCC, Stores and Technical Centre, which includes but is not limited to:1.Server hardware and network devices required for the IT Infrastructure located at SCC, Stores, Technical Centre, and our Disaster Recovery site located in Manchester.2.The VMware Virtual server environment3.Data stores and backup devices (NetApp/Comvault)4.Azure Infrastructure5.Microsoft 365 Applications and SSO Anything else you should know? •Pension scheme•Life Assurance•Free eyewear annually with eligibility from day one of joining us!•Free parking for all Vision Express colleagues•Opportunities to get involved in the OneSight EssilorLuxottica Foundation•Discounts for friends and family•Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between•33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday•Flexible health related benefits, such as; Health Cash plan, Additional Life cover, Critical Illness cover and Dental Plan•Opportunities to join a company wide community with peer to peer knowledge, sharing and collaborating through our internal channels•Flexible lifestyle benefits, such as; Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme•And so much more!
May 02, 2024
Full time
Reporting to the IT Infrastructure & Security Manager, the Systems Engineer is part of the infrastructure team within the Vision Express IT team. They support and maintain the Vision Express Network and Server Infrastructure, ensuring maximum uptime, availability and adherence to IT Policies and Processes.You will offer 3rd line IT infrastructure support across all locations, including Stores, Head Office, Tech Centre and Azure virtual workloads. Coverage includes core business operation hours and out-of-hours 24x7 on-call service for priority issues. Providing proactive support and maintenance, system monitoring, backups and capacity planning for on-premises, hosted and cloud environments for 200+ Servers and 1700+ Network devices. You will be responding to incidents logged directly or escalated from 2nd line support teams, the Systems Engineers are the custodians of the network, IT infrastructure, identify management, operating systems, physical and virtual servers, hosting and system security. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Key Responsibilities of the Role: •Provide 2nd and 3rd Line support as defined by the Information Technology Infrastructure Library (ITIL)•Provide 3rd Line support, as defined by the Information Technology Infrastructure Library (ITIL), for internal systems where no external vendor support is available or is not required for the nature of the incident. •Analysis of the network infrastructure ensuring system monitoring alerts are responded to in line with the KPIs as defined by the Operational or Service Level agreements.•Provide a 2nd and 3rd Line support of the functional running of the IT infrastructure application stack, which includes but is not limited to:1.ManageEngine - used by Vision Express IT Support, Facilities and Projects teams to facilitate the logging and managing of problems, incidents, changes, and tasks.2.SolarWinds - used by the IT Support teams to monitor the status and health of the Vision Express network devices, applications and server hardware as used with SCC, Stores and Technical Centre3.Bitdefender - used to protect all IT user endpoints, applications, and services from security breaches, including malware attacks, viruses, phishing, and inappropriate web content. 4.CommVault - used to provide back and recovery of all user data applications and IT infrastructure stored on the Vision Express IT infrastructure.5.Endpoint Manager - used by the Vision Express IT support teams to provide remote IT support to the Vision Express SCC, Stores and Technical Centre6.Password Manager - used by the Vision Express IT support teams to securely manage Passwords and Confidential data encryption keys.7.vCentre - management of the VMware virtual server environment.8.ADAudit - Active Directory Auditing •Provide 2nd and 3rd Line support for all the business's physical and virtual IT assets, as used by the Vision Express IT Support teams, business Application Owners and End Users from across SCC, Stores and Technical Centre, which includes but is not limited to:1.Server hardware and network devices required for the IT Infrastructure located at SCC, Stores, Technical Centre, and our Disaster Recovery site located in Manchester.2.The VMware Virtual server environment3.Data stores and backup devices (NetApp/Comvault)4.Azure Infrastructure5.Microsoft 365 Applications and SSO Anything else you should know? •Pension scheme•Life Assurance•Free eyewear annually with eligibility from day one of joining us!•Free parking for all Vision Express colleagues•Opportunities to get involved in the OneSight EssilorLuxottica Foundation•Discounts for friends and family•Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between•33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday•Flexible health related benefits, such as; Health Cash plan, Additional Life cover, Critical Illness cover and Dental Plan•Opportunities to join a company wide community with peer to peer knowledge, sharing and collaborating through our internal channels•Flexible lifestyle benefits, such as; Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme•And so much more!
End User Computing (EUC) Engineer - £385 Per Day - Hybrid London / Reigate Overview: An excellent opportunity has arisen with a global financial services company for and experienced EUC Engineer providing support and technical project implementation. This position sits within an experienced team of Infrastructure Engineer and SME's who are skilled in all aspects of IT. Technical Environment: AWS Cloud heavily leveraging EC2 and WorkSpace services A core of Microsoft, Red Hat, and VMware technologies across both the desktop and server estate Enterprise hardware from vendors from Dell, Apple, and Cisco A wide suite of Information Security tooling from a number of best-in-class vendors Role & Responsibilities: Deploy, maintain, and support any IT systems and applications used within the organisation, with a focus on the End-User technologies. This includes, but not limited to; Active Directory, Group Policy, User profiles, VMware Mobile Device Management, SCCM, WDS, Remote Desktop Services, FortiClient EMS, and Jira Service Desk Deliver project work to upgrade and improve upon existing infrastructure Respond to tickets and manage allocations of project tasks Ensure systems are kept safe and secure by embedding vulnerability management best practises Proactively monitor systems, embed policy compliance across the end-user estate, highlight trends and proposing preventative measures Be available outside of business hours on an ad-hoc basis to perform system changes, upgrades, and maintenance Essential Skills & Requirements: Proven record of 3rd line technical support experience Proven track record of technical system implementation, both from an Infrastructure and Application perspective Excellent general experience with Microsoft technologies including: Windows 10 / 11 desktop OS deployment experience. Capturing, creating, and deploying OS images using SCCM or Windows Deployment Services (WDS). Windows Server OS implementation experience across multiple platform roles, including Active Directory, Group Policy management, Remote Desktop Services. WSUS update patch management. Strong scripting ability in the likes of PowerShell or similar languages Strong experience with Mobile Device Management services, ideally VMware Workspace ONE and Apple Business Manager Experience of working within an AWS Cloud environment, particularly managing EC2 instances and AWS Workspaces (VDI) Good experience of working with a Remote Desktop Services environment General knowledge of networking and technologies to aid in diagnostics, such as concepts of VPNs, Firewalls, IP routing, and Wireless configurations Contract Details: £385 per day Inside IR35 (Via Umbrella) 3 month contract initially Location: Reigate OR London, hybrid 2X per week End User Computing (EUC) Engineer - £385 Per Day - Hybrid London / Reigate
May 02, 2024
Full time
End User Computing (EUC) Engineer - £385 Per Day - Hybrid London / Reigate Overview: An excellent opportunity has arisen with a global financial services company for and experienced EUC Engineer providing support and technical project implementation. This position sits within an experienced team of Infrastructure Engineer and SME's who are skilled in all aspects of IT. Technical Environment: AWS Cloud heavily leveraging EC2 and WorkSpace services A core of Microsoft, Red Hat, and VMware technologies across both the desktop and server estate Enterprise hardware from vendors from Dell, Apple, and Cisco A wide suite of Information Security tooling from a number of best-in-class vendors Role & Responsibilities: Deploy, maintain, and support any IT systems and applications used within the organisation, with a focus on the End-User technologies. This includes, but not limited to; Active Directory, Group Policy, User profiles, VMware Mobile Device Management, SCCM, WDS, Remote Desktop Services, FortiClient EMS, and Jira Service Desk Deliver project work to upgrade and improve upon existing infrastructure Respond to tickets and manage allocations of project tasks Ensure systems are kept safe and secure by embedding vulnerability management best practises Proactively monitor systems, embed policy compliance across the end-user estate, highlight trends and proposing preventative measures Be available outside of business hours on an ad-hoc basis to perform system changes, upgrades, and maintenance Essential Skills & Requirements: Proven record of 3rd line technical support experience Proven track record of technical system implementation, both from an Infrastructure and Application perspective Excellent general experience with Microsoft technologies including: Windows 10 / 11 desktop OS deployment experience. Capturing, creating, and deploying OS images using SCCM or Windows Deployment Services (WDS). Windows Server OS implementation experience across multiple platform roles, including Active Directory, Group Policy management, Remote Desktop Services. WSUS update patch management. Strong scripting ability in the likes of PowerShell or similar languages Strong experience with Mobile Device Management services, ideally VMware Workspace ONE and Apple Business Manager Experience of working within an AWS Cloud environment, particularly managing EC2 instances and AWS Workspaces (VDI) Good experience of working with a Remote Desktop Services environment General knowledge of networking and technologies to aid in diagnostics, such as concepts of VPNs, Firewalls, IP routing, and Wireless configurations Contract Details: £385 per day Inside IR35 (Via Umbrella) 3 month contract initially Location: Reigate OR London, hybrid 2X per week End User Computing (EUC) Engineer - £385 Per Day - Hybrid London / Reigate
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise supportContract length: 3-monthsDay rate: £340 inside ir35 through umbrellaLocation: Edinburgh Must be holding SC Clearance Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreedROLE OVERVIEW:We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial.The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential.DETAILED JOB DESCRIPTION: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux related certification To manage a range of Linux technology's RHLE, RHNS, kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencingif you have the skills required please apply now. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
May 02, 2024
Full time
Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise supportContract length: 3-monthsDay rate: £340 inside ir35 through umbrellaLocation: Edinburgh Must be holding SC Clearance Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreedROLE OVERVIEW:We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial.The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential.DETAILED JOB DESCRIPTION: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux related certification To manage a range of Linux technology's RHLE, RHNS, kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencingif you have the skills required please apply now. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Role: IT Engineer Location: Warrington / Manchester Salary: Up to £40,000 Essential : Driving License - multiple sites included in the Northwest Benefits : Mileage or Car Allowance Snippet: We're offering an exceptional chance for a proactive and skilled IT Support Engineer to shine in the Warrington area. In this role, you'll be the linchpin ensuring seamless IT operations and swift resolution of any issues that arise across multiple sites. Key Responsibilities: Offering senior level support (2nd / 3rd) across internal / external users. Diagnose and troubleshoot hardware and software glitches across a range of devices. Install, configure, and maintain OS and software applications. Manage user accounts and permissions with finesse. Collaborate with fellow IT wizards to tackle complex issues and implement ingenious solutions. Keep meticulous records of support activities and resolutions. Dive into IT projects as needed, bringing your expertise to the table. Requirements: Demonstrated prowess in a similar IT support role. Adeptness with Microsoft Windows OS and Office 365. Familiarity with networking fundamentals like TCP/IP, DNS, DHCP, etc. Hands-on experience in Active Directory administration. Office 365 experience including migration from on prem to cloud Azure and Azure virtual desktop Stellar communication and customer service chops. Ability to excel both solo and in a team. Bonus points for relevant IT certifications (CompTIA A+, Microsoft Certified Professional, etc.). Benefits: Lucrative salary reaching up to £40,000 per annum. A roadmap for career growth and professional honing. Pension perks to secure your future. Health and wellness goodies to keep you in top form. A warm and supportive atmosphere where camaraderie thrives. Ready to elevate your IT support journey and become a vital part of our dynamic Manchester team? We're eager to hear from you! 1st line - 2nd line - 3rd line - Ad - Active Directory - GPO - Group policy - O365 - Office 365 - exchange - VMWare - Hyper V - Project Support - Infrastructure Please hit apply or send you CV to ( tom . - group . co . uk )
May 02, 2024
Full time
Role: IT Engineer Location: Warrington / Manchester Salary: Up to £40,000 Essential : Driving License - multiple sites included in the Northwest Benefits : Mileage or Car Allowance Snippet: We're offering an exceptional chance for a proactive and skilled IT Support Engineer to shine in the Warrington area. In this role, you'll be the linchpin ensuring seamless IT operations and swift resolution of any issues that arise across multiple sites. Key Responsibilities: Offering senior level support (2nd / 3rd) across internal / external users. Diagnose and troubleshoot hardware and software glitches across a range of devices. Install, configure, and maintain OS and software applications. Manage user accounts and permissions with finesse. Collaborate with fellow IT wizards to tackle complex issues and implement ingenious solutions. Keep meticulous records of support activities and resolutions. Dive into IT projects as needed, bringing your expertise to the table. Requirements: Demonstrated prowess in a similar IT support role. Adeptness with Microsoft Windows OS and Office 365. Familiarity with networking fundamentals like TCP/IP, DNS, DHCP, etc. Hands-on experience in Active Directory administration. Office 365 experience including migration from on prem to cloud Azure and Azure virtual desktop Stellar communication and customer service chops. Ability to excel both solo and in a team. Bonus points for relevant IT certifications (CompTIA A+, Microsoft Certified Professional, etc.). Benefits: Lucrative salary reaching up to £40,000 per annum. A roadmap for career growth and professional honing. Pension perks to secure your future. Health and wellness goodies to keep you in top form. A warm and supportive atmosphere where camaraderie thrives. Ready to elevate your IT support journey and become a vital part of our dynamic Manchester team? We're eager to hear from you! 1st line - 2nd line - 3rd line - Ad - Active Directory - GPO - Group policy - O365 - Office 365 - exchange - VMWare - Hyper V - Project Support - Infrastructure Please hit apply or send you CV to ( tom . - group . co . uk )
We are working with an industry leading MSP who have significant growth plans over the next 2 years to support their gorwing customer base. We are looking for a 3rd Line Engineer to join a technical team supporting customers across Project delivery and BAU support.With a healthy training budget for each engineer to ensure you are up to date with the latest technologies and certifications this is a great opportunity to get exposure to some of the latest technologies. What will you be doing as a 3rd Line Engineer? As a pivotal member of the technical team, your role will involve:- Providing expert-level support and troubleshooting for complex issues.- Designing and implementing solutions based on Microsoft Modern Workplace technologies.- Ensuring the stability and efficiency of networking infrastructures.- Collaborating with other professionals to deliver exceptional service to a diverse clientele.- Contributing to projects with your innovative ideas and technical acumen. What experience fo you need as a 3rd Line Engineer? - Proven experience in a 3rd Line Engineer role or similar within an IT environment.- Previous experience in an MSP environment would be advantageous- Proficient in Microsoft Modern Workplace technologies, including Office 365 and Azure.- A solid understanding of networking principles, including TCP/IP, DNS, and DHCP.- Experience with virtualization platforms, such as Hyper-V or VMware.- Excellent problem-solving abilities and a methodical approach to resolving complex issues.- Strong communication skills, capable of explaining technical concepts to non-technical stakeholders.- Relevant certifications (e.g., MCSE, CCNA) are highly regarded but not essential. What will you get? - Basic salary of up to £45,000 + bonus - Hybrid working environment- Continous training and paid for certifications- Incredibly generous additional benefits- Wellbeing and charity supportThis position is based in Gloucester so you must be in within a commutable distance.If you feel you match the above click 'apply now' with an up to date version of your CV.
May 02, 2024
Full time
We are working with an industry leading MSP who have significant growth plans over the next 2 years to support their gorwing customer base. We are looking for a 3rd Line Engineer to join a technical team supporting customers across Project delivery and BAU support.With a healthy training budget for each engineer to ensure you are up to date with the latest technologies and certifications this is a great opportunity to get exposure to some of the latest technologies. What will you be doing as a 3rd Line Engineer? As a pivotal member of the technical team, your role will involve:- Providing expert-level support and troubleshooting for complex issues.- Designing and implementing solutions based on Microsoft Modern Workplace technologies.- Ensuring the stability and efficiency of networking infrastructures.- Collaborating with other professionals to deliver exceptional service to a diverse clientele.- Contributing to projects with your innovative ideas and technical acumen. What experience fo you need as a 3rd Line Engineer? - Proven experience in a 3rd Line Engineer role or similar within an IT environment.- Previous experience in an MSP environment would be advantageous- Proficient in Microsoft Modern Workplace technologies, including Office 365 and Azure.- A solid understanding of networking principles, including TCP/IP, DNS, and DHCP.- Experience with virtualization platforms, such as Hyper-V or VMware.- Excellent problem-solving abilities and a methodical approach to resolving complex issues.- Strong communication skills, capable of explaining technical concepts to non-technical stakeholders.- Relevant certifications (e.g., MCSE, CCNA) are highly regarded but not essential. What will you get? - Basic salary of up to £45,000 + bonus - Hybrid working environment- Continous training and paid for certifications- Incredibly generous additional benefits- Wellbeing and charity supportThis position is based in Gloucester so you must be in within a commutable distance.If you feel you match the above click 'apply now' with an up to date version of your CV.
We are looking for an experienced 2nd/3rd Line Engineer to join one of our clients in Manchester. This is an excellent opportunity for someone who is looking to advance their career in IT at a top MSP. The candidate must have experience working for an MSP and also strong knowledge of Microsoft Intune. Responsibilities: Supporting a client base across the UK on a range of IT Support issues Providing technical support for desktop and infrastructure Assist the ServiceDesk Management team. Ensuring completion of tickets and ticket prioritising Requirements: Experience working for a MSP Knowledge of system security and data backup / recovery Knowledge of Microsoft Modern work such as Microsoft Intune and MA Windows OS Office 365 Windows server Firewalls Hyper-V & VMware Microsoft Exchange Backup Technologies This is an excellent opportunity for an enthusiastic and passionate 2nd/3rd Line Engineer to join a successful organisation which champions training, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Georgina for more information on / email your CV to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
May 02, 2024
Full time
We are looking for an experienced 2nd/3rd Line Engineer to join one of our clients in Manchester. This is an excellent opportunity for someone who is looking to advance their career in IT at a top MSP. The candidate must have experience working for an MSP and also strong knowledge of Microsoft Intune. Responsibilities: Supporting a client base across the UK on a range of IT Support issues Providing technical support for desktop and infrastructure Assist the ServiceDesk Management team. Ensuring completion of tickets and ticket prioritising Requirements: Experience working for a MSP Knowledge of system security and data backup / recovery Knowledge of Microsoft Modern work such as Microsoft Intune and MA Windows OS Office 365 Windows server Firewalls Hyper-V & VMware Microsoft Exchange Backup Technologies This is an excellent opportunity for an enthusiastic and passionate 2nd/3rd Line Engineer to join a successful organisation which champions training, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Georgina for more information on / email your CV to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Edinburgh, United Kingdom Salary : £25,000 - £30,000 + Excellent BenefitsA leading solicitors has an exciting new opportunity for a 2nd Line Engineer to join them in Edinburgh, supporting internal users and infrastructure. You will be joining a strong IT deparment with a large budget to invest in tech vendors including Microsoft, VMware, Cisco, and many more. Your role as an IT Support Engineer will involve assisting users deskside and remotely with issues ranging from hardware, networking and Office 365. You will also have regular opportunties to engage in project work and gain 3rd line infrastructure experience. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent end-user skills Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
May 02, 2024
Full time
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Edinburgh, United Kingdom Salary : £25,000 - £30,000 + Excellent BenefitsA leading solicitors has an exciting new opportunity for a 2nd Line Engineer to join them in Edinburgh, supporting internal users and infrastructure. You will be joining a strong IT deparment with a large budget to invest in tech vendors including Microsoft, VMware, Cisco, and many more. Your role as an IT Support Engineer will involve assisting users deskside and remotely with issues ranging from hardware, networking and Office 365. You will also have regular opportunties to engage in project work and gain 3rd line infrastructure experience. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent end-user skills Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
THE UNIVERSITY OF NORTHAMPTON
Northampton, Northamptonshire
About The Job Interview Date: 24 May 2024 The University of Northamptons Senior Systems Engineer has responsibility for managing and supporting the backend infrastructure services for the university. The post holder will work with university staff, the Executive, and IT subject matter experts to maintain the infrastructure and continually improve the systems and processes we have in accordance with the universitys aspirations and IT strategy. We are looking for an individual to join the infrastructure team at Northampton University. You will have a high degree of technical knowledge and enjoy working with a hands on approach in a fast-paced educational environment. We will be looking for you to get involved in the following areas as part of the infrastructure team. Responsible for the delivery and ownership of infrastructure services within the agreed service levels and providing assistance within operational level agreements. Responsible for providing technical expertise regarding the IT infrastructure as well as the technical aspects of design, transition, operation. Responsible for the continual improving of services along with the developing of skills required to operate the IT infrastructure. Responsible for components required to provide IT infrastructure services along with documentation of configurable items, knowledge, and other associations. Responsible for providing escalated 3rd level support as required for solving an Incident or Problem with the aim to restore as quickly as possible. Responsible for ensuring that infrastructure service processes within design, and continual improvement are fit for purpose. Responsible for ensuring that relevant documentation is maintained. Responsible for providing a high level of customer service to our end user base (Our Customers). The working hours are 37 hours per week, with an occasional on call rota and some out of hours working requirements. A generous holiday entitlement of 25 days per annum plus an additional 5 days after 5 years continuous service, plus bank holidays, plus University closed days. We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy. About You You will have a relevant IT qualification or be able to demonstrate suitable experience, ideally holding an ITIL V3/4 certification. You will have all or a mixture of skills from the following areas: Windows Server 2016/ 2019/ 2022 Active Directory & Group Policy 2012r2/2016 Exchange 365 Online Office 365 Environment Hyper Converged Infrastructures (Storage Spaces) Virtual Infrastructure VMWare, Hyper V, Nutanix Linux/Unix administration Mimecast Web and Email Backup and recovery / DR Testing Service Monitoring Identity Management (IDM) MS Certificate Services Azure / AWS and AZURE MFA security configuration PowerShell scripting You will be able to demonstrate at interview that you have experience working as part of a team, while giving exceptional customer service to end users. Knowledge/experience of project management processes and delivery of project elements. Experience at undertaking operational activities, such as support, monitoring and trouble shooting incidents. Personal Qualities: Excellent interpersonal skills with peers and key stakeholders Self-motivated and able to work on own initiative Demonstrates self-motivation for self-improvement and development Demonstrates learning of new technology and methods Excellent customer service skills with both student and staff requirements Good written skills sufficient to produce all types of documentation. Good communication and presentation skills Able to work collaboratively within the wider IT department Windows Server 2016/ 2019/ 2022 Active Directory & Group Policy 2012r2/2016 Exchange 365 Online Office 365 Environment Hyper Converged Infrastructures (Storage Spaces) Virtual Infrastructure VMWare, Hyper V, Nutanix Linux/Unix administration Mimecast Web and Email Backup and recovery / DR Testing Service Monitoring Identity Management (IDM) MS Certificate Services Azure / AWS and AZURE MFA security configuration PowerShell scripting Qualifications Essential: Relevant Professional IT Certification or minimum of 3 years experience in similar role Desirable: ITIL V3 / 4 Foundation certified IT Services The IT Services department comprises 75 staff, divided into 5 teams, and runs the information and technology services of the university. The teams include: Customer Services and Support Technology Operations Application Services Cyber Security Change and Relationship Management The department runs a large IT service operation, with a large operational budget and capital budget. We are currently progressing a program of works transforming the systems at the university and this is an exciting time to join the team. About Us Come to the University of Northampton and you will see that we do things a bit differently. We are one of the youngest universities in the UK but we are already leading the way in adding value to society, which we call social impact. We have won multiple awards for our work in this area, among others, but what matters the most to us is ensuring that our students and graduates have the opportunity to make their mark on the world too. Thats why we were the first university in the UK to be named as a Changemaker Campus in 2012. We want to break the mould of what Higher Education can be. This has led us to build a whole new University from the ground up that is designed to reflect the way that students actually learn rather than the way they are expected to learn. Waterside Campus opened in September 2018. Our commitment to transforming lives and inspiring change is at the heart of all that we do. Right To Work All candidates will be asked to provide proof of eligibility to work in the UK at interview. Equality We welcome applications from underrepresented groups. The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion. This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities. confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity. demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change. To find out more, please visit: JBRP1_UKTJ
May 02, 2024
Full time
About The Job Interview Date: 24 May 2024 The University of Northamptons Senior Systems Engineer has responsibility for managing and supporting the backend infrastructure services for the university. The post holder will work with university staff, the Executive, and IT subject matter experts to maintain the infrastructure and continually improve the systems and processes we have in accordance with the universitys aspirations and IT strategy. We are looking for an individual to join the infrastructure team at Northampton University. You will have a high degree of technical knowledge and enjoy working with a hands on approach in a fast-paced educational environment. We will be looking for you to get involved in the following areas as part of the infrastructure team. Responsible for the delivery and ownership of infrastructure services within the agreed service levels and providing assistance within operational level agreements. Responsible for providing technical expertise regarding the IT infrastructure as well as the technical aspects of design, transition, operation. Responsible for the continual improving of services along with the developing of skills required to operate the IT infrastructure. Responsible for components required to provide IT infrastructure services along with documentation of configurable items, knowledge, and other associations. Responsible for providing escalated 3rd level support as required for solving an Incident or Problem with the aim to restore as quickly as possible. Responsible for ensuring that infrastructure service processes within design, and continual improvement are fit for purpose. Responsible for ensuring that relevant documentation is maintained. Responsible for providing a high level of customer service to our end user base (Our Customers). The working hours are 37 hours per week, with an occasional on call rota and some out of hours working requirements. A generous holiday entitlement of 25 days per annum plus an additional 5 days after 5 years continuous service, plus bank holidays, plus University closed days. We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy. About You You will have a relevant IT qualification or be able to demonstrate suitable experience, ideally holding an ITIL V3/4 certification. You will have all or a mixture of skills from the following areas: Windows Server 2016/ 2019/ 2022 Active Directory & Group Policy 2012r2/2016 Exchange 365 Online Office 365 Environment Hyper Converged Infrastructures (Storage Spaces) Virtual Infrastructure VMWare, Hyper V, Nutanix Linux/Unix administration Mimecast Web and Email Backup and recovery / DR Testing Service Monitoring Identity Management (IDM) MS Certificate Services Azure / AWS and AZURE MFA security configuration PowerShell scripting You will be able to demonstrate at interview that you have experience working as part of a team, while giving exceptional customer service to end users. Knowledge/experience of project management processes and delivery of project elements. Experience at undertaking operational activities, such as support, monitoring and trouble shooting incidents. Personal Qualities: Excellent interpersonal skills with peers and key stakeholders Self-motivated and able to work on own initiative Demonstrates self-motivation for self-improvement and development Demonstrates learning of new technology and methods Excellent customer service skills with both student and staff requirements Good written skills sufficient to produce all types of documentation. Good communication and presentation skills Able to work collaboratively within the wider IT department Windows Server 2016/ 2019/ 2022 Active Directory & Group Policy 2012r2/2016 Exchange 365 Online Office 365 Environment Hyper Converged Infrastructures (Storage Spaces) Virtual Infrastructure VMWare, Hyper V, Nutanix Linux/Unix administration Mimecast Web and Email Backup and recovery / DR Testing Service Monitoring Identity Management (IDM) MS Certificate Services Azure / AWS and AZURE MFA security configuration PowerShell scripting Qualifications Essential: Relevant Professional IT Certification or minimum of 3 years experience in similar role Desirable: ITIL V3 / 4 Foundation certified IT Services The IT Services department comprises 75 staff, divided into 5 teams, and runs the information and technology services of the university. The teams include: Customer Services and Support Technology Operations Application Services Cyber Security Change and Relationship Management The department runs a large IT service operation, with a large operational budget and capital budget. We are currently progressing a program of works transforming the systems at the university and this is an exciting time to join the team. About Us Come to the University of Northampton and you will see that we do things a bit differently. We are one of the youngest universities in the UK but we are already leading the way in adding value to society, which we call social impact. We have won multiple awards for our work in this area, among others, but what matters the most to us is ensuring that our students and graduates have the opportunity to make their mark on the world too. Thats why we were the first university in the UK to be named as a Changemaker Campus in 2012. We want to break the mould of what Higher Education can be. This has led us to build a whole new University from the ground up that is designed to reflect the way that students actually learn rather than the way they are expected to learn. Waterside Campus opened in September 2018. Our commitment to transforming lives and inspiring change is at the heart of all that we do. Right To Work All candidates will be asked to provide proof of eligibility to work in the UK at interview. Equality We welcome applications from underrepresented groups. The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion. This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities. confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity. demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change. To find out more, please visit: JBRP1_UKTJ
Infrastructure Engineer - Northampton/Hybrid - £38,205 - £42,978 plus additional Out of Hours payment. Plus excellent benefits. Are you an experienced infrastructure engineer with specific expertise in Windows infrastructure? Our market leading client are going through a huge growth phase and are looking to expand their Infrastructure team. You are part of the team that takes responsibility for the delivery and ownership of infrastructure services, alongside providing technical expertise regarding the IT Infrastructure as well as the technical aspects of design, transition, and operation. You will need to have proven, commercial experience with several Wintel technologies, including Active Directory, Microsoft Server, Exchange Online, Office 365, Azure AD to name a few. This organisation commits to an extensive professional development and training opportunities for their employees, providing access to courses and qualifications to further develop your career. In addition to this they offer fantastic holiday entitlement, offering 36 days a year, including closure days and bank holidays. They also contribute 12% to your pension on their behalf. Principal Duties and Responsibilities Responsible for the delivery and ownership of infrastructure services within the agreed service levels and aiding within operational level agreements. Responsible for providing technical expertise regarding the IT infrastructure as well as the technical aspects of design, transition, operation. Responsible for the continual improving of services along with the developing of skills required to operate the IT infrastructure. Responsible for components required to provide IT infrastructure services along with documentation of configurable items, knowledge, and other associations. Responsible for providing escalated 3rd level support as required for solving an Incident or Problem with the aim to restore as quickly as possible. Responsible for ensuring that infrastructure service processes within design, and continual improvement are fit for purpose. Key Skills and Experience In depth experience of, or a mixture of, system architectural technologies: Windows Server 2016/2019/2022, Active Directory, Exchange Online, Office 365, Azure AD, SCOM, SCCM, DPM, SC Orchestrator, SC VMM, PowerShell scripting, HyperV, VMWare. Minimum 3 years experience in a similar role. Experience of technical project ownership & delivery. Azure and AWS experience highly desired. (not essential). PLEASE APPLY NOW FOR IMMEDIATE CONSIDERATION Eutopia Solutions Ltd ("Eutopia") is acting as an Employment Agency in relation to this vacancy. Eutopia is an equal opportunities employer and positively encourages applications from any suitably qualified and eligible candidates.
May 02, 2024
Full time
Infrastructure Engineer - Northampton/Hybrid - £38,205 - £42,978 plus additional Out of Hours payment. Plus excellent benefits. Are you an experienced infrastructure engineer with specific expertise in Windows infrastructure? Our market leading client are going through a huge growth phase and are looking to expand their Infrastructure team. You are part of the team that takes responsibility for the delivery and ownership of infrastructure services, alongside providing technical expertise regarding the IT Infrastructure as well as the technical aspects of design, transition, and operation. You will need to have proven, commercial experience with several Wintel technologies, including Active Directory, Microsoft Server, Exchange Online, Office 365, Azure AD to name a few. This organisation commits to an extensive professional development and training opportunities for their employees, providing access to courses and qualifications to further develop your career. In addition to this they offer fantastic holiday entitlement, offering 36 days a year, including closure days and bank holidays. They also contribute 12% to your pension on their behalf. Principal Duties and Responsibilities Responsible for the delivery and ownership of infrastructure services within the agreed service levels and aiding within operational level agreements. Responsible for providing technical expertise regarding the IT infrastructure as well as the technical aspects of design, transition, operation. Responsible for the continual improving of services along with the developing of skills required to operate the IT infrastructure. Responsible for components required to provide IT infrastructure services along with documentation of configurable items, knowledge, and other associations. Responsible for providing escalated 3rd level support as required for solving an Incident or Problem with the aim to restore as quickly as possible. Responsible for ensuring that infrastructure service processes within design, and continual improvement are fit for purpose. Key Skills and Experience In depth experience of, or a mixture of, system architectural technologies: Windows Server 2016/2019/2022, Active Directory, Exchange Online, Office 365, Azure AD, SCOM, SCCM, DPM, SC Orchestrator, SC VMM, PowerShell scripting, HyperV, VMWare. Minimum 3 years experience in a similar role. Experience of technical project ownership & delivery. Azure and AWS experience highly desired. (not essential). PLEASE APPLY NOW FOR IMMEDIATE CONSIDERATION Eutopia Solutions Ltd ("Eutopia") is acting as an Employment Agency in relation to this vacancy. Eutopia is an equal opportunities employer and positively encourages applications from any suitably qualified and eligible candidates.
Infrastructure Systems Engineer required for our client in Guildford, Surrey. This role is offer hybrid working. Role is paying up to £60k DOE. Infrastructure Systems Engineer needed for a Hybrid role in Guildford. Responsibilities: Administer, implement, and maintain IT Infrastructure elements like Networking and Storage. Act as Subject Matter Expert (SME) for infrastructure services such as Networking, Cloud, Mail, Remote access, and SAN. Lead the implementation of new infrastructure services via project schedules and change management. Perform routine maintenance tasks like firmware updates, O/S patch management, and system upgrades. Provide 3rd line support within the Service Desk, resolving escalated incidents promptly. Offer technical expertise on IT matters and assist the Infrastructure Manager as needed. Review systems architecture and security, assess new technologies, and recommend enhancements. Requirements: Minimum 5 years of experience in senior technical support and project delivery. Strong background in managing complex network environments for internal and/or external customer IT functions. Proficiency in administering corporate networks, virtual compute environments, and various technologies including Microsoft servers, Network hardware, SAN/NAS storage, HP hardware, Fortinet firewalls and switches, Linux, Firewall management, VPN, and VMware vSphere technologies.
May 02, 2024
Full time
Infrastructure Systems Engineer required for our client in Guildford, Surrey. This role is offer hybrid working. Role is paying up to £60k DOE. Infrastructure Systems Engineer needed for a Hybrid role in Guildford. Responsibilities: Administer, implement, and maintain IT Infrastructure elements like Networking and Storage. Act as Subject Matter Expert (SME) for infrastructure services such as Networking, Cloud, Mail, Remote access, and SAN. Lead the implementation of new infrastructure services via project schedules and change management. Perform routine maintenance tasks like firmware updates, O/S patch management, and system upgrades. Provide 3rd line support within the Service Desk, resolving escalated incidents promptly. Offer technical expertise on IT matters and assist the Infrastructure Manager as needed. Review systems architecture and security, assess new technologies, and recommend enhancements. Requirements: Minimum 5 years of experience in senior technical support and project delivery. Strong background in managing complex network environments for internal and/or external customer IT functions. Proficiency in administering corporate networks, virtual compute environments, and various technologies including Microsoft servers, Network hardware, SAN/NAS storage, HP hardware, Fortinet firewalls and switches, Linux, Firewall management, VPN, and VMware vSphere technologies.
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise support Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging * Excellent knowledge of Red Hat Network Satellite for system management and performance reporting * Provide support for L2 and L3 Operational activities & troubleshooting * Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments * Demonstrate the ability to methodically work through issues * Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills * Achieve high levels of customer satisfaction * Author processes and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required * Represent the 3rd line team from a Linux perspective in customer meetings * Red Hat Certified Engineer or other Red Hat/Linux related certification * To manage a range of Linux technology's RHLE, RHNS, Kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site * Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity * RHLE High availability including clustering, fencing and unfencing if you have the skills required please apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
May 02, 2024
Contractor
Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise support Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging * Excellent knowledge of Red Hat Network Satellite for system management and performance reporting * Provide support for L2 and L3 Operational activities & troubleshooting * Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments * Demonstrate the ability to methodically work through issues * Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills * Achieve high levels of customer satisfaction * Author processes and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required * Represent the 3rd line team from a Linux perspective in customer meetings * Red Hat Certified Engineer or other Red Hat/Linux related certification * To manage a range of Linux technology's RHLE, RHNS, Kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site * Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity * RHLE High availability including clustering, fencing and unfencing if you have the skills required please apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
3rd Line MSP Engineer Role: IT Project Engineer Location: Leeds Salary: £30K-£45K (DOE) Interviewing Immediately - Apply Now Are you looking for a new job role in a very accessible area in Leeds, with great opportunities and room to develop? This award-winning IT company have been providing expert IT solutions in the market for a number of years. Now, they are looking for a new 3rd Line Engineer to deal with their installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. You will also be used an escalation point for the 2nd Line Engineers in addition to site visits and project work. This company offers plenty of training and can guarantee the progression you deserve. With one of the best benefits packages around, and a quality-oriented approach, this could well be the perfect fit you've been searching for. We are looking for someone with the following skills: Office365 - inc migrations SharePoint Migrations DNS / DHCP / TCP/IP Windows Server - 2019 Windows 7/8/10 Cloud Solutions VMWare & Hyper-V Installations / Clustering Networking Routers & Switches - L2 & L3 MSP experience This role would be suitable for: Helpdesk Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 02, 2024
Full time
3rd Line MSP Engineer Role: IT Project Engineer Location: Leeds Salary: £30K-£45K (DOE) Interviewing Immediately - Apply Now Are you looking for a new job role in a very accessible area in Leeds, with great opportunities and room to develop? This award-winning IT company have been providing expert IT solutions in the market for a number of years. Now, they are looking for a new 3rd Line Engineer to deal with their installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. You will also be used an escalation point for the 2nd Line Engineers in addition to site visits and project work. This company offers plenty of training and can guarantee the progression you deserve. With one of the best benefits packages around, and a quality-oriented approach, this could well be the perfect fit you've been searching for. We are looking for someone with the following skills: Office365 - inc migrations SharePoint Migrations DNS / DHCP / TCP/IP Windows Server - 2019 Windows 7/8/10 Cloud Solutions VMWare & Hyper-V Installations / Clustering Networking Routers & Switches - L2 & L3 MSP experience This role would be suitable for: Helpdesk Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd Line Support Engineer (Outside IR35) Position Overview: Our client is seeking a 3rd Line Support Engineer with expertise in VMware, Windows Server, Citrix, Azure Active Directory, Veeam Backup, Intune, and Microsoft SQL. As a key member of our team, you will play a crucial role in designing, implementing, and maintaining complex IT environments for our clients, while also providing expert-level support and guidance. Key Responsibilities: Design, deploy, and manage VMware virtualization infrastructure, ensuring optimal performance and reliability. Administer Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy. Configure and maintain Citrix virtualization solutions, such as XenApp and XenDesktop, to deliver secure and scalable applications. Manage Azure Active Directory services, including user provisioning, access control, and identity management. Implement and maintain Veeam Backup solutions for data protection and disaster recovery. Configure and manage Intune for device management and endpoint security. Administer Microsoft SQL databases, including installation, configuration, and performance tuning. Collaborate with cross-functional teams to design and implement innovative IT solutions that meet the evolving needs of our clients. Provide expert-level support and troubleshooting for complex technical issues, ensuring timely resolution and minimal downtime. If you are interested in this role and would like to understand more then please click apply.
May 02, 2024
Full time
3rd Line Support Engineer (Outside IR35) Position Overview: Our client is seeking a 3rd Line Support Engineer with expertise in VMware, Windows Server, Citrix, Azure Active Directory, Veeam Backup, Intune, and Microsoft SQL. As a key member of our team, you will play a crucial role in designing, implementing, and maintaining complex IT environments for our clients, while also providing expert-level support and guidance. Key Responsibilities: Design, deploy, and manage VMware virtualization infrastructure, ensuring optimal performance and reliability. Administer Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy. Configure and maintain Citrix virtualization solutions, such as XenApp and XenDesktop, to deliver secure and scalable applications. Manage Azure Active Directory services, including user provisioning, access control, and identity management. Implement and maintain Veeam Backup solutions for data protection and disaster recovery. Configure and manage Intune for device management and endpoint security. Administer Microsoft SQL databases, including installation, configuration, and performance tuning. Collaborate with cross-functional teams to design and implement innovative IT solutions that meet the evolving needs of our clients. Provide expert-level support and troubleshooting for complex technical issues, ensuring timely resolution and minimal downtime. If you are interested in this role and would like to understand more then please click apply.
3rd Line Support Engineer - Azure, O365, VMware - Leeds - Hybrid - £35,000 - £40,000 Company I'm partnered with a leading Managed Service Provider (MSP) based in Leeds, who is experiencing rapid growth and is seeking a talented 3rd Line Support Engineer to join the dynamic team. As a company, they take pride on delivering excellent IT solutions and work with a diverse client base, which puts them in a really good spot financially. Role As a 3rd Line Support Engineer, you will play a crucial role in providing advanced technical support and project work. This role involves managing escalated technical issues from junior engineer and delivering on IT projects. Typically client project work is across public and private sector migrations across O365 and Azure. You'll take ownership of clients within your pod and there will be commercial angle to the role. Responsibilities Deliver project work across O365 and Azure migrations Manage and resolve escalated 3rd line technical issues from clients in a timely and efficient manner. Participate in the planning, implementation, and maintenance of IT projects. Provide expertise in areas such as server administration, network troubleshooting, and system optimization. Qualifications Minimum of 5 years of experience in a 3rd line support or similar technical role. Proficient in server administration, network infrastructure, and troubleshooting. Solid understanding of IT security best practices. (CyberEssentials Implementation Preferred) Experience with O365 &/or Azure migration experience VMware ESXi Excellent communication and interpersonal skills. MSP Experience Preferred Apply Now! If you're looking for the next step in your career and have a skill set which consists of Azure, O365, Infrastructure, Networking, VMware & Projects then waste no time and apply for this role immediately. 3rd Line Support Engineer - Azure, O365, VMware - Leeds - Hybrid - £35,000 - £40,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
May 02, 2024
Full time
3rd Line Support Engineer - Azure, O365, VMware - Leeds - Hybrid - £35,000 - £40,000 Company I'm partnered with a leading Managed Service Provider (MSP) based in Leeds, who is experiencing rapid growth and is seeking a talented 3rd Line Support Engineer to join the dynamic team. As a company, they take pride on delivering excellent IT solutions and work with a diverse client base, which puts them in a really good spot financially. Role As a 3rd Line Support Engineer, you will play a crucial role in providing advanced technical support and project work. This role involves managing escalated technical issues from junior engineer and delivering on IT projects. Typically client project work is across public and private sector migrations across O365 and Azure. You'll take ownership of clients within your pod and there will be commercial angle to the role. Responsibilities Deliver project work across O365 and Azure migrations Manage and resolve escalated 3rd line technical issues from clients in a timely and efficient manner. Participate in the planning, implementation, and maintenance of IT projects. Provide expertise in areas such as server administration, network troubleshooting, and system optimization. Qualifications Minimum of 5 years of experience in a 3rd line support or similar technical role. Proficient in server administration, network infrastructure, and troubleshooting. Solid understanding of IT security best practices. (CyberEssentials Implementation Preferred) Experience with O365 &/or Azure migration experience VMware ESXi Excellent communication and interpersonal skills. MSP Experience Preferred Apply Now! If you're looking for the next step in your career and have a skill set which consists of Azure, O365, Infrastructure, Networking, VMware & Projects then waste no time and apply for this role immediately. 3rd Line Support Engineer - Azure, O365, VMware - Leeds - Hybrid - £35,000 - £40,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.