Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Position Overview: Ensuring the smooth operation and maintenance of our systems and infrastructure is crucial for business continuity. In this role, you'll collaborate with the business to grasp their requirements fully. From devising and implementing solutions to application glitches, network administration issues, and providing 3rd line IT service desk support, to coordinating with external vendors for issue resolution, or aiding in disaster recovery procedures testing and design - you'll be dedicated to optimizing performance while minimizing disruptions and downtime. Additionally, you'll play a pivotal role in transferring your expertise to 1st and 2nd line support during project transitions to operational support, and you'll be responsible for updating documentation related to infrastructure systems. Candidate Profile: Proficient in Juniper, Cisco, and Aruba Network Devices. Experience in Carrier Grade Telecom Core deployments within any specialization. Familiarity with LAN/WAN technologies, including Layer 1/2/3 switching, VLANs, and ACLs. Skilled in implementing network changes within a controlled environment via IT CAB process. Demonstrated track record as a hands-on engineer in Telecom Engineering, with capabilities in designing, implementing, and ensuring the smooth operation of complex network solutions. Experience in operating and maintaining core networks utilized by major UK Mobile Network Operators (MNOs) is advantageous. Knowledge of core telecoms network infrastructure and protocols (OSS/BSS, BGP, OSPF, MPLS) is a plus. Experience with Ericsson and/or Nokia Carrier Grade Cores is desirable. Salary: up to 55k dependent on exesperiance, Location: Solihul 2-3 days a week PLEASE NOTE YOU MUST BE ABLE TO OBTAIN SC CLEARANCE TO BE CONSIDERED FOR THIS ROLE
Apr 19, 2024
Full time
Position Overview: Ensuring the smooth operation and maintenance of our systems and infrastructure is crucial for business continuity. In this role, you'll collaborate with the business to grasp their requirements fully. From devising and implementing solutions to application glitches, network administration issues, and providing 3rd line IT service desk support, to coordinating with external vendors for issue resolution, or aiding in disaster recovery procedures testing and design - you'll be dedicated to optimizing performance while minimizing disruptions and downtime. Additionally, you'll play a pivotal role in transferring your expertise to 1st and 2nd line support during project transitions to operational support, and you'll be responsible for updating documentation related to infrastructure systems. Candidate Profile: Proficient in Juniper, Cisco, and Aruba Network Devices. Experience in Carrier Grade Telecom Core deployments within any specialization. Familiarity with LAN/WAN technologies, including Layer 1/2/3 switching, VLANs, and ACLs. Skilled in implementing network changes within a controlled environment via IT CAB process. Demonstrated track record as a hands-on engineer in Telecom Engineering, with capabilities in designing, implementing, and ensuring the smooth operation of complex network solutions. Experience in operating and maintaining core networks utilized by major UK Mobile Network Operators (MNOs) is advantageous. Knowledge of core telecoms network infrastructure and protocols (OSS/BSS, BGP, OSPF, MPLS) is a plus. Experience with Ericsson and/or Nokia Carrier Grade Cores is desirable. Salary: up to 55k dependent on exesperiance, Location: Solihul 2-3 days a week PLEASE NOTE YOU MUST BE ABLE TO OBTAIN SC CLEARANCE TO BE CONSIDERED FOR THIS ROLE
IT System Support Engineer - Hemel Hempstead - £40K-£50K (DOE) It's never a dull day working around technologies at the forefront of innovation. They're a multinational firm who are engineering technology which is redefining boundaries in the AI, automation, and CPU space. The role is based out of their data centre in Hemel Hempstead with hybrid working opportunities. Key Skills required: Windows Server 2022/2019 administration Office 365 suite administration (SharePoint, OneDrive, Teams, Exchange Online / Hybrid environments) Azure infrastructure management, Active Directory, Entra ID Intune mobile device management and configuration Group Policy Good networking protocol knowledge (TCP/IP, DHCP, DNS etc.) Storage and Backup solutions e.g. Veeam, Commvault Good understanding on ITIL practices Here you'll be joining a close-knit IT Infrastructure team providing 3rd line support to the global IT Service Delivery team, supporting a range of modern technologies in the Microsoft product suite, as well as other industry-specific solutions. It would be advantageous if the ideal IT System Support Engineer has additional Linux exposure. With this opportunity, you will achieve: Starting salary of £40K-£50K dependent on experience 23 days annual leave (plus bank holidays) rising with rising Contributory pension scheme Life assurance Plenty of training budget for further development Flexible working hours and hybrid working Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 3rd line, IT Support, IT Helpdesk, IT Service desk, Azure, Entra ID, Endpoint, Intune, IT Infrastructure, AI, SharePoint, Exchange, automation, data centre, Hemel Hempstead, Hertfordshire, Aylesbury, Amersham Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 19, 2024
Full time
IT System Support Engineer - Hemel Hempstead - £40K-£50K (DOE) It's never a dull day working around technologies at the forefront of innovation. They're a multinational firm who are engineering technology which is redefining boundaries in the AI, automation, and CPU space. The role is based out of their data centre in Hemel Hempstead with hybrid working opportunities. Key Skills required: Windows Server 2022/2019 administration Office 365 suite administration (SharePoint, OneDrive, Teams, Exchange Online / Hybrid environments) Azure infrastructure management, Active Directory, Entra ID Intune mobile device management and configuration Group Policy Good networking protocol knowledge (TCP/IP, DHCP, DNS etc.) Storage and Backup solutions e.g. Veeam, Commvault Good understanding on ITIL practices Here you'll be joining a close-knit IT Infrastructure team providing 3rd line support to the global IT Service Delivery team, supporting a range of modern technologies in the Microsoft product suite, as well as other industry-specific solutions. It would be advantageous if the ideal IT System Support Engineer has additional Linux exposure. With this opportunity, you will achieve: Starting salary of £40K-£50K dependent on experience 23 days annual leave (plus bank holidays) rising with rising Contributory pension scheme Life assurance Plenty of training budget for further development Flexible working hours and hybrid working Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 3rd line, IT Support, IT Helpdesk, IT Service desk, Azure, Entra ID, Endpoint, Intune, IT Infrastructure, AI, SharePoint, Exchange, automation, data centre, Hemel Hempstead, Hertfordshire, Aylesbury, Amersham Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
3rd Line IT Support - Harrogate Salary: Up to £40,000 We are seeking a 3rd Line Support Engineer to join our client's IT Support team in Harrogate. This role requires a self-motivated and experienced individual who can work autonomously and proactively. The successful candidate will be responsible for supporting and maintaining the IT infrastructure, providing technical support to a range of clients in the area as well as supporting more junior members of staff. Responsibilities: Troubleshooting and resolving hardware, software and network related issuesInstalling and configuring hardware and software componentsMonitoring and maintaining IT systems, ensuring they are up-to-date and secureSupporting the companies Hyper-V server infrastructureDeployment and configuration of the companies software applicationsFirewall maintenancePerforming system backups and disaster recovery operationsScripting skillsContributing to the training of other staff membersMaintaining a high level of customer service Technical Skillset Required: Experience in a 3rd Line support roleActive Directory/ AzureDHCPDNSExchange OnlineSharepointNetworksTeams/OnedriveCiscoFortigate FirewallsPowershellStorage Hardware MSP experience is desirable but not required. If you are passionate about IT and have the necessary experience and skills, please apply for immediate consideration and interview, and to receive further details about the role. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
3rd Line IT Support - Harrogate Salary: Up to £40,000 We are seeking a 3rd Line Support Engineer to join our client's IT Support team in Harrogate. This role requires a self-motivated and experienced individual who can work autonomously and proactively. The successful candidate will be responsible for supporting and maintaining the IT infrastructure, providing technical support to a range of clients in the area as well as supporting more junior members of staff. Responsibilities: Troubleshooting and resolving hardware, software and network related issuesInstalling and configuring hardware and software componentsMonitoring and maintaining IT systems, ensuring they are up-to-date and secureSupporting the companies Hyper-V server infrastructureDeployment and configuration of the companies software applicationsFirewall maintenancePerforming system backups and disaster recovery operationsScripting skillsContributing to the training of other staff membersMaintaining a high level of customer service Technical Skillset Required: Experience in a 3rd Line support roleActive Directory/ AzureDHCPDNSExchange OnlineSharepointNetworksTeams/OnedriveCiscoFortigate FirewallsPowershellStorage Hardware MSP experience is desirable but not required. If you are passionate about IT and have the necessary experience and skills, please apply for immediate consideration and interview, and to receive further details about the role. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you a top-tier Senior Infrastructure Engineer yearning for something more in your next role? When you join us, you will provide third-line support to site teams and projects on an established and large scale account in the intriguing world of Defence. Genuine career opportunity for a Systems Integration Engineer to cover both hardware and software support. You do need to be eligible for SC and DV Clearance for this role. Hybrid fixed with 3 days a week in Salisbury. We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities. What you'll be doing: Integration reports on new software and hardware entering the estate Package and distribute software components to the Enterprise using Microsoft Endpoint Configuration Manager (old term SCCM) Support of the corporate environment whilst maintaining its integrity Third-line support to site teams and projects Writing, reviewing and maintaining processes and procedures Work with business and security frameworks (ITIL, JSP, IMM What you'll bring: SCCM Administration - Software distribution, OS deployment and monthly Patches Scripting - PowerShell, VBS Software integration and compatibility testing In depth knowledge of : Group policy, and client end point Operating system build and delivery mechanisms Good RCA within a complex environment Software packaging knowledge Troubleshoot application packages It would be great if you had: Application sequencing Citrix Application virtualisation - APP-V, MED-V Endpoint device control Secure remote access ITIL v4 If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: PermanentLocation: Hybrid Fixed: 3 days in SalisburySecurity Clearance Level: Eligible for SC and DV ClearanceInternal Recruiter: JaneSalary: To £46KBenefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us?Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
Apr 19, 2024
Full time
Are you a top-tier Senior Infrastructure Engineer yearning for something more in your next role? When you join us, you will provide third-line support to site teams and projects on an established and large scale account in the intriguing world of Defence. Genuine career opportunity for a Systems Integration Engineer to cover both hardware and software support. You do need to be eligible for SC and DV Clearance for this role. Hybrid fixed with 3 days a week in Salisbury. We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities. What you'll be doing: Integration reports on new software and hardware entering the estate Package and distribute software components to the Enterprise using Microsoft Endpoint Configuration Manager (old term SCCM) Support of the corporate environment whilst maintaining its integrity Third-line support to site teams and projects Writing, reviewing and maintaining processes and procedures Work with business and security frameworks (ITIL, JSP, IMM What you'll bring: SCCM Administration - Software distribution, OS deployment and monthly Patches Scripting - PowerShell, VBS Software integration and compatibility testing In depth knowledge of : Group policy, and client end point Operating system build and delivery mechanisms Good RCA within a complex environment Software packaging knowledge Troubleshoot application packages It would be great if you had: Application sequencing Citrix Application virtualisation - APP-V, MED-V Endpoint device control Secure remote access ITIL v4 If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: PermanentLocation: Hybrid Fixed: 3 days in SalisburySecurity Clearance Level: Eligible for SC and DV ClearanceInternal Recruiter: JaneSalary: To £46KBenefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us?Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
Our Client is a leading provider of IT-managed services, onsite support, and field engineering to the Education sector with a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities. Following continued growth, contract wins, and a number of new build school projects in the pipeline they are looking to hire a Senior IT Technician. As Senior IT Technician you will be responsible for providing senior technical support to staff and students, managing the school's IT infrastructure, networks, and ensuring the security and integrity of IT systems and data. You will also mentor onsite technicians and technical account managers, fostering their development and ensuring efficient IT operations. This role involves roaming and frequent travel across the UK to oversee and visit various customer sites including Salisbury, Stevenage, Horndean, and London. This may involve occasional travel with the potential for overnight stays. However, such overnight stays will be infrequent. Responsibilities Ensure Managed Service Schools' infrastructure is operating smoothly Standardising school setups including Veeam, SCCM, Aruba, Password Policies, etc. Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM) Assist in technical audit reviews for new clients and existing where required Provide technical assistance/information as requested in order to provide quotes for new equipment/projects Create and maintain documentation such as SoW, Disaster Recovery plans, etc. Creating procedures and user guides for technicians such as Templates for frequent tasks, IP addressing, change control, etc. Monitor skill levels of onsite technicians Ensure onsite technicians are trained in the use of the Business Management System and are able to access internal resources required for their job Oversee implementation of new software and hardware Liaise with 3rd party service or software providers Attend review meetings as required Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required Attend School Health and Safety, Safeguarding, and Security training, and adhere to procedures, and provide report anything that is cause for concern to the school contact and Service Manager Assist with general helpdesk role when required Skills and Experience Experience in an educational environment Microsoft Desktop Operating Systems Virtualisation through Hyper-V configuration and troubleshooting, VMWare configuration and troubleshooting, and SAN including SAS and iSCSI connectivity Networking experience through Wired and wireless networks configuration and troubleshooting, RADIUS/NPS, VLAN management, VPN management, and Firewall policy Microsoft Office 365, Azure, and Exchange Active Directory & Group Policy SCCM/MDT/WDS Backup/Restore such as Veeam B&R including cloud Internet filtering by filtering policies, HTTPS inspection, safeguarding reporting, and proxy authentication Advanced Troubleshooting through server and client OS, physical and virtual servers, hardware, software, and complex network issues Location: Winchester, Hampshire + Travel Term: Full-Time, Permanent Salary: £35,000 - £40,000 per annum Benefits: Annual bonus, 23 days paid holidays, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training, and development, paid travel expenses and more! Do not let this opportunity pass you by, which could be the catalyst to your career offering fantastic prospects. Please forward your CV details for immediate consideration and interview.
Apr 19, 2024
Full time
Our Client is a leading provider of IT-managed services, onsite support, and field engineering to the Education sector with a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities. Following continued growth, contract wins, and a number of new build school projects in the pipeline they are looking to hire a Senior IT Technician. As Senior IT Technician you will be responsible for providing senior technical support to staff and students, managing the school's IT infrastructure, networks, and ensuring the security and integrity of IT systems and data. You will also mentor onsite technicians and technical account managers, fostering their development and ensuring efficient IT operations. This role involves roaming and frequent travel across the UK to oversee and visit various customer sites including Salisbury, Stevenage, Horndean, and London. This may involve occasional travel with the potential for overnight stays. However, such overnight stays will be infrequent. Responsibilities Ensure Managed Service Schools' infrastructure is operating smoothly Standardising school setups including Veeam, SCCM, Aruba, Password Policies, etc. Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM) Assist in technical audit reviews for new clients and existing where required Provide technical assistance/information as requested in order to provide quotes for new equipment/projects Create and maintain documentation such as SoW, Disaster Recovery plans, etc. Creating procedures and user guides for technicians such as Templates for frequent tasks, IP addressing, change control, etc. Monitor skill levels of onsite technicians Ensure onsite technicians are trained in the use of the Business Management System and are able to access internal resources required for their job Oversee implementation of new software and hardware Liaise with 3rd party service or software providers Attend review meetings as required Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required Attend School Health and Safety, Safeguarding, and Security training, and adhere to procedures, and provide report anything that is cause for concern to the school contact and Service Manager Assist with general helpdesk role when required Skills and Experience Experience in an educational environment Microsoft Desktop Operating Systems Virtualisation through Hyper-V configuration and troubleshooting, VMWare configuration and troubleshooting, and SAN including SAS and iSCSI connectivity Networking experience through Wired and wireless networks configuration and troubleshooting, RADIUS/NPS, VLAN management, VPN management, and Firewall policy Microsoft Office 365, Azure, and Exchange Active Directory & Group Policy SCCM/MDT/WDS Backup/Restore such as Veeam B&R including cloud Internet filtering by filtering policies, HTTPS inspection, safeguarding reporting, and proxy authentication Advanced Troubleshooting through server and client OS, physical and virtual servers, hardware, software, and complex network issues Location: Winchester, Hampshire + Travel Term: Full-Time, Permanent Salary: £35,000 - £40,000 per annum Benefits: Annual bonus, 23 days paid holidays, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training, and development, paid travel expenses and more! Do not let this opportunity pass you by, which could be the catalyst to your career offering fantastic prospects. Please forward your CV details for immediate consideration and interview.
2nd/3rd Line Support Engineer Our client is looking for a 2nd/3rd Line Support Engineer to join the team in Basingstoke on a hybrid basis on an initial 6 month contract. Key Responsibilities: Provide 2nd/3rd line technical support for Citrix and VMware environments, including XenApp, XenDesktop, XenServer, VMware vSphere, and VMware Horizon. Troubleshoot and resolve complex technical issues related to Citrix and VMware platforms, applications, and virtualization infrastructure. Perform proactive monitoring, maintenance, and optimization of Citrix and VMware environments to ensure stability, security, and performance. Collaborate with clients to understand their IT requirements, identify opportunities for improvement, and propose tailored solutions. Document support activities, solutions, and configurations to maintain accurate records and facilitate knowledge sharing. Work closely with other support teams and vendors to escalate and resolve issues efficiently. Stay updated on industry trends, best practices, and emerging technologies related to Citrix, VMware, and virtualization. If you are interested in the role and would like to know more then please click apply.
Apr 19, 2024
Contractor
2nd/3rd Line Support Engineer Our client is looking for a 2nd/3rd Line Support Engineer to join the team in Basingstoke on a hybrid basis on an initial 6 month contract. Key Responsibilities: Provide 2nd/3rd line technical support for Citrix and VMware environments, including XenApp, XenDesktop, XenServer, VMware vSphere, and VMware Horizon. Troubleshoot and resolve complex technical issues related to Citrix and VMware platforms, applications, and virtualization infrastructure. Perform proactive monitoring, maintenance, and optimization of Citrix and VMware environments to ensure stability, security, and performance. Collaborate with clients to understand their IT requirements, identify opportunities for improvement, and propose tailored solutions. Document support activities, solutions, and configurations to maintain accurate records and facilitate knowledge sharing. Work closely with other support teams and vendors to escalate and resolve issues efficiently. Stay updated on industry trends, best practices, and emerging technologies related to Citrix, VMware, and virtualization. If you are interested in the role and would like to know more then please click apply.
Overview: Responsibilities: We are looking to recruit a highly service focused 2nd line technical support engineer to provide on-site support and maintain customer s network infrastructure Would Consider a Trainee with some Network Fundamentals Skills The successful candidate will have an advanced level of knowledge and experience in Network, Wi-Fi and Security technologies. On Site: Reading City Centre Responsible for: 2nd / 3rd line technical support of LAN, WAN, Wi-Fi and Security networks. Fault finding through to resolution and customer satisfaction. Producing documentation, reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service Desk support following ITIL processes. Providing 24hr on-call NOC support by rotation on a Oncall Rota 1 in 3. May require overtime when required for out-of-hours/project activity. To succeed in the role, the following skills and attributes are key: Excellent customer service skills, including written and oral communication. Proven experience in a Networking/IT environment. Ability to work alone & within a team to provide the most effective method of service delivery. Pride in themselves and their work. Highly organized to meet strict deadlines and SLA s. Analytical and detail conscious. North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage.
Apr 19, 2024
Full time
Overview: Responsibilities: We are looking to recruit a highly service focused 2nd line technical support engineer to provide on-site support and maintain customer s network infrastructure Would Consider a Trainee with some Network Fundamentals Skills The successful candidate will have an advanced level of knowledge and experience in Network, Wi-Fi and Security technologies. On Site: Reading City Centre Responsible for: 2nd / 3rd line technical support of LAN, WAN, Wi-Fi and Security networks. Fault finding through to resolution and customer satisfaction. Producing documentation, reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service Desk support following ITIL processes. Providing 24hr on-call NOC support by rotation on a Oncall Rota 1 in 3. May require overtime when required for out-of-hours/project activity. To succeed in the role, the following skills and attributes are key: Excellent customer service skills, including written and oral communication. Proven experience in a Networking/IT environment. Ability to work alone & within a team to provide the most effective method of service delivery. Pride in themselves and their work. Highly organized to meet strict deadlines and SLA s. Analytical and detail conscious. North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage.
Global Technology Solutions Ltd
Reading, Berkshire
Job Title: SC/DV Infrastructure engineer (Solution Support) Location: Aldermaston, Reading. Rate: £600-610 per day Working hours: standard office hours Inside IR35 - Umbrella contractors only *This role is not suitable for consultants or architects* Holding SC or DV clearance ROLE OVERVIEW: We are looking for highly motivated, customer focused and enthusiastic individual to join the On-Prem Infrastructure team. You will have a clear passion for problem solving and delivering excellent 3rd Line customer support across a multitude of areas; Server and Storage, Networks and Desktop Workstations. You will have proven experience of working with VMWare from version 5 and upwards. You will be able to work independently or as a team player. You should possess good written and verbal communication skills and be able to work with all support teams and suppliers You will be able to explain and demonstrate your current experience as well as pick up and manage projects through to completion. The job will require initiative and someone who can think on their feet as well as deal with multiple issues at once. Good working knowledge of Extreme, Cisco, Dell and HPE Switches would be advantageous along with Juniper and palo alto Firewalls. This role is strategically important in the continued development of IT Services in an Enterprise Server Management function that will include troubleshooting on all supported platforms. The role will consist of a high amount of projects, breakfix as well as a diverse amount of tasks. Daily tasks will be to ensure live service is not impacted and daily testing can continue with as little to no downtime as possible. They will also consist of finding ways to eradicate future issues and investigate how the solution could be developed. DETAILED JOB DESCRIPTION: * Day-to-Day Management of the Server Environment including, Performance and system monitoring Patching multiple networks, Image Config/Deployment, Server and Storage support, VMware Administration * Config/Management, System Build, File Storage Management and System Administration. * Operational Server Support and can include troubleshooting of Windows, SCOM, SCCM, Storage & Backup environments as part of your team responsibilities. * Experience of working in controlled Data Centre environments. * Day-to-Day Management of the Network Environment including troubleshooting, config changes, cabling, and proactive monitoring * Day-to-Day Management of the Desktop Environment including troubleshooting, software updates, AV and monitoring * Project engagement and investigating where the current solution could be developed ESSENTIALS SKILLS/QUALIFICATIONS: * 5+ Windows XP/7/10/11 experience * 5+ Windows Server 2012/2016/2019/2022 infrastructure experience, OS install and configuration, imaging, Active Directory knowledge, understanding of Group Policies/DNS/DHCP/DFS etc. * 3+ years of VMWare experience implementing and administering enterprise class VMWare systems * Provide planning, installation, configuring, and upgrading support for vCenter Server and VMWare ESXi * Demonstrated experience and strong aptitude for creating documentation of designs and solutions * Proficient with disaster recovery concepts, implementation, troubleshooting, and performance tuning is strongly preferred * Strong Experience utilizing PowerShell Scripting for virtualization automation * HCI and Hyper-V experience * DELL/HP Converged infrastructure Server. * HPE/DELL Hardware array/Storage and MS Storage spaces direct * Cloud - Azure Infrastructure Trained or knowledge. * Symantec NetBackup, Veeam Backup * Symantec MFA * Technical proficiency in server and storage hardware and software; ability to consult with other IT groups on system designs and support as a recognized technical expert. * Good Knowledge and understanding of Microsoft RDS, WSUS, SCCM, and SCOM. * Hands on experience of supporting Operational activities, monitoring & troubleshooting in all areas of Windows, Storage and Backup infrastructure and workstations. * Understand performance monitoring and be able to produce performance reports. * Stabilizing developed infrastructure solutions using Microsoft methodologies in complex customer environments * Desktop Workstations experience, deploy patches, software upgrades * Security Clearance DESIRABLE SKILLS/QUALIFICATIONS: * Azure Cloud/Oracle Cloud * Left Hand Storage * EMC Networker/Unity * HPe 3PAR, SAN, MSA and StoreOnce * Project Management experience * ITIL Foundation and Transition * Skilled CCNA/CCNP * Linux knowledge and understanding If you have the skills required, please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Apr 19, 2024
Contractor
Job Title: SC/DV Infrastructure engineer (Solution Support) Location: Aldermaston, Reading. Rate: £600-610 per day Working hours: standard office hours Inside IR35 - Umbrella contractors only *This role is not suitable for consultants or architects* Holding SC or DV clearance ROLE OVERVIEW: We are looking for highly motivated, customer focused and enthusiastic individual to join the On-Prem Infrastructure team. You will have a clear passion for problem solving and delivering excellent 3rd Line customer support across a multitude of areas; Server and Storage, Networks and Desktop Workstations. You will have proven experience of working with VMWare from version 5 and upwards. You will be able to work independently or as a team player. You should possess good written and verbal communication skills and be able to work with all support teams and suppliers You will be able to explain and demonstrate your current experience as well as pick up and manage projects through to completion. The job will require initiative and someone who can think on their feet as well as deal with multiple issues at once. Good working knowledge of Extreme, Cisco, Dell and HPE Switches would be advantageous along with Juniper and palo alto Firewalls. This role is strategically important in the continued development of IT Services in an Enterprise Server Management function that will include troubleshooting on all supported platforms. The role will consist of a high amount of projects, breakfix as well as a diverse amount of tasks. Daily tasks will be to ensure live service is not impacted and daily testing can continue with as little to no downtime as possible. They will also consist of finding ways to eradicate future issues and investigate how the solution could be developed. DETAILED JOB DESCRIPTION: * Day-to-Day Management of the Server Environment including, Performance and system monitoring Patching multiple networks, Image Config/Deployment, Server and Storage support, VMware Administration * Config/Management, System Build, File Storage Management and System Administration. * Operational Server Support and can include troubleshooting of Windows, SCOM, SCCM, Storage & Backup environments as part of your team responsibilities. * Experience of working in controlled Data Centre environments. * Day-to-Day Management of the Network Environment including troubleshooting, config changes, cabling, and proactive monitoring * Day-to-Day Management of the Desktop Environment including troubleshooting, software updates, AV and monitoring * Project engagement and investigating where the current solution could be developed ESSENTIALS SKILLS/QUALIFICATIONS: * 5+ Windows XP/7/10/11 experience * 5+ Windows Server 2012/2016/2019/2022 infrastructure experience, OS install and configuration, imaging, Active Directory knowledge, understanding of Group Policies/DNS/DHCP/DFS etc. * 3+ years of VMWare experience implementing and administering enterprise class VMWare systems * Provide planning, installation, configuring, and upgrading support for vCenter Server and VMWare ESXi * Demonstrated experience and strong aptitude for creating documentation of designs and solutions * Proficient with disaster recovery concepts, implementation, troubleshooting, and performance tuning is strongly preferred * Strong Experience utilizing PowerShell Scripting for virtualization automation * HCI and Hyper-V experience * DELL/HP Converged infrastructure Server. * HPE/DELL Hardware array/Storage and MS Storage spaces direct * Cloud - Azure Infrastructure Trained or knowledge. * Symantec NetBackup, Veeam Backup * Symantec MFA * Technical proficiency in server and storage hardware and software; ability to consult with other IT groups on system designs and support as a recognized technical expert. * Good Knowledge and understanding of Microsoft RDS, WSUS, SCCM, and SCOM. * Hands on experience of supporting Operational activities, monitoring & troubleshooting in all areas of Windows, Storage and Backup infrastructure and workstations. * Understand performance monitoring and be able to produce performance reports. * Stabilizing developed infrastructure solutions using Microsoft methodologies in complex customer environments * Desktop Workstations experience, deploy patches, software upgrades * Security Clearance DESIRABLE SKILLS/QUALIFICATIONS: * Azure Cloud/Oracle Cloud * Left Hand Storage * EMC Networker/Unity * HPe 3PAR, SAN, MSA and StoreOnce * Project Management experience * ITIL Foundation and Transition * Skilled CCNA/CCNP * Linux knowledge and understanding If you have the skills required, please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
3rd Line IT Support Engineer Oxfordshire / On-Site with occasional travel 40,000 - 45,000 + bonus, share scheme, private dental and medical, a generous pension and more Full Time / Permanent The Role and Company My client, a well-established professional services organisation, is looking for an experienced 3rd Line IT Support Engineer to join their small but growing in-house IT Team. The role will be a combination of both support (2nd and 3rd Line) and exciting project work working closely with the IT Manager and other IT Engineers. The role will be based just north of Oxford with very occasional travel to other offices in the UK. Responsibilities Configure and deploy infrastructure items including servers, networks, and all IT peripherals, for example: printers, scanners, mobiles devices, laptops and thin clients. Monitor and manage the IT systems using appropriate tools, and with the aid of the IT suppliers where appropriate, in order to maximise performance and uptime. Be an effective point of contact for internal IT, resolving issues or referring to 3rd parties as appropriate Support the Helpdesk Team - providing escalation to telephone support, and 1st - 3rd line support as this role is the primary escalation / cover point for the 1st/2nd line Helpdesk team. Identify areas where improvements can be made in the IT service. Take responsibility for assigned Projects and deliver them to time, cost and quality. Maintaining a high level of Cyber Security awareness and being proactive in securing our infrastructure and systems. Mentor and train other members of the Internal IT Team. Skills and Experience required Previous IT support experience, ideally 3rd line level but strong 2nd line experience is considered Good team player with flexible approach to working environment Experience with VMware virtualisation and ideally some Citrix knowledge Experience supporting and implementing Microsoft Windows Server and Microsoft SQL Supporting Microsoft Office 365 including: Email, Teams, OneDrive, SharePoint Good working knowledge of Multi-Factor Authentication Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi Experience of supporting backup tools such as Veeam Supporting Domain Services including Active Directory and Group Policy Ability to deliver major system upgrades, complete change control and project work Good documentation skills with an eye for details and accuracy: technical change controls, user guides, business processes, standards, policies and procedures Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 19, 2024
Full time
3rd Line IT Support Engineer Oxfordshire / On-Site with occasional travel 40,000 - 45,000 + bonus, share scheme, private dental and medical, a generous pension and more Full Time / Permanent The Role and Company My client, a well-established professional services organisation, is looking for an experienced 3rd Line IT Support Engineer to join their small but growing in-house IT Team. The role will be a combination of both support (2nd and 3rd Line) and exciting project work working closely with the IT Manager and other IT Engineers. The role will be based just north of Oxford with very occasional travel to other offices in the UK. Responsibilities Configure and deploy infrastructure items including servers, networks, and all IT peripherals, for example: printers, scanners, mobiles devices, laptops and thin clients. Monitor and manage the IT systems using appropriate tools, and with the aid of the IT suppliers where appropriate, in order to maximise performance and uptime. Be an effective point of contact for internal IT, resolving issues or referring to 3rd parties as appropriate Support the Helpdesk Team - providing escalation to telephone support, and 1st - 3rd line support as this role is the primary escalation / cover point for the 1st/2nd line Helpdesk team. Identify areas where improvements can be made in the IT service. Take responsibility for assigned Projects and deliver them to time, cost and quality. Maintaining a high level of Cyber Security awareness and being proactive in securing our infrastructure and systems. Mentor and train other members of the Internal IT Team. Skills and Experience required Previous IT support experience, ideally 3rd line level but strong 2nd line experience is considered Good team player with flexible approach to working environment Experience with VMware virtualisation and ideally some Citrix knowledge Experience supporting and implementing Microsoft Windows Server and Microsoft SQL Supporting Microsoft Office 365 including: Email, Teams, OneDrive, SharePoint Good working knowledge of Multi-Factor Authentication Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi Experience of supporting backup tools such as Veeam Supporting Domain Services including Active Directory and Group Policy Ability to deliver major system upgrades, complete change control and project work Good documentation skills with an eye for details and accuracy: technical change controls, user guides, business processes, standards, policies and procedures Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Infrastructure Engineer Wholesale/Distribution Dartford, Kent Full-Time Office role £35-45,000 We are searching for an Infrastructure Engineer to join a leading wholesale and distribution firm in Dartford on a permanent basis. This is a great opportunity for someone with a background in 3rd line support to transition to a larger focus on project delivery. The organisation is going through some exciting transformation plans and require someone to maintain the physical infrastructure, platforms, and services within the group. Technical Skillset required: Windows Server, Active Directory, Microsoft365 VMware, Veeam SQL Server Networking - subnets, VLANS, Firewall access lists and NAT If you would be interested in this opportunity, please apply with a recent copy of your CV for immediate consideration.
Apr 19, 2024
Full time
Infrastructure Engineer Wholesale/Distribution Dartford, Kent Full-Time Office role £35-45,000 We are searching for an Infrastructure Engineer to join a leading wholesale and distribution firm in Dartford on a permanent basis. This is a great opportunity for someone with a background in 3rd line support to transition to a larger focus on project delivery. The organisation is going through some exciting transformation plans and require someone to maintain the physical infrastructure, platforms, and services within the group. Technical Skillset required: Windows Server, Active Directory, Microsoft365 VMware, Veeam SQL Server Networking - subnets, VLANS, Firewall access lists and NAT If you would be interested in this opportunity, please apply with a recent copy of your CV for immediate consideration.
We have partnered with a global client currently expanding its dynamic infrastructure support team based in Edinburgh. We are looking for a customer-focused and enthusiastic 3rd-line infrastructure support enginee r with a genuine interest in solving people's IT issues to backfill our Business As Usual (BAU) services while some of their key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. *Working hours for the team are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri.* *Full-time on-site in Edinburgh. The 3rd line team are expected to resolve a wide - variety of server and storage incidents and requests while minimizing disruption to their users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first-rate customer service with first-rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. Day-to-day duties may include: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux-related certification To manage a range of Linux technology's RHLE, RHNS, and Kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencing Essential skills and experience: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration, and imaging. Proficiency in Red Hat Network Satellite for system management and performance reporting. Ability to provide support for L2 and L3 Operational activities & troubleshooting. Experience in stabilizing developed infrastructure solutions using Red Hat methodologies in complex customer environments. Methodical approach to problem-solving and troubleshooting. Strong interpersonal skills to deal directly with clients, demonstrating excellent communication both internally and externally. Track record of achieving high levels of customer satisfaction. Capability to author processes and working instructions. Familiarity with working within challenging SLAs and prompt escalation to leadership when required. Representation of the 3rd line team from a Linux perspective in customer meetings. Red Hat Certified Engineer or other relevant Red Hat/Linux certifications. Management proficiency in various Linux technologies including RHLE, RHNS, Kernel virtualization (KVM), with emphasis on optimization, interoperability, and system availability. Utilization of RHNS for compliance management, provisioning of services and resources, content control, and system security. Expertise in RHLE High availability features including clustering, fencing, and unfencing. Due to the nature of this role, the successful candidate will have a valid UK SC Clearance prior to the start.
Apr 19, 2024
Contractor
We have partnered with a global client currently expanding its dynamic infrastructure support team based in Edinburgh. We are looking for a customer-focused and enthusiastic 3rd-line infrastructure support enginee r with a genuine interest in solving people's IT issues to backfill our Business As Usual (BAU) services while some of their key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. *Working hours for the team are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri.* *Full-time on-site in Edinburgh. The 3rd line team are expected to resolve a wide - variety of server and storage incidents and requests while minimizing disruption to their users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first-rate customer service with first-rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. Day-to-day duties may include: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux-related certification To manage a range of Linux technology's RHLE, RHNS, and Kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencing Essential skills and experience: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration, and imaging. Proficiency in Red Hat Network Satellite for system management and performance reporting. Ability to provide support for L2 and L3 Operational activities & troubleshooting. Experience in stabilizing developed infrastructure solutions using Red Hat methodologies in complex customer environments. Methodical approach to problem-solving and troubleshooting. Strong interpersonal skills to deal directly with clients, demonstrating excellent communication both internally and externally. Track record of achieving high levels of customer satisfaction. Capability to author processes and working instructions. Familiarity with working within challenging SLAs and prompt escalation to leadership when required. Representation of the 3rd line team from a Linux perspective in customer meetings. Red Hat Certified Engineer or other relevant Red Hat/Linux certifications. Management proficiency in various Linux technologies including RHLE, RHNS, Kernel virtualization (KVM), with emphasis on optimization, interoperability, and system availability. Utilization of RHNS for compliance management, provisioning of services and resources, content control, and system security. Expertise in RHLE High availability features including clustering, fencing, and unfencing. Due to the nature of this role, the successful candidate will have a valid UK SC Clearance prior to the start.
Are you a 3rd line support engineer ready to join a dynamic team dedicated to delivering top-notch IT solutions and services? My client in Lancashire, near Greater Manchester are growing, and have become a leading provider in the industry, offering fantastic solutions that prioritise service, security and data integrity for small to medium sized businesses across the UK. The 3rd line support engineer will play a crucial role in supporting their wide range of clients, each with their own unique configurations, ensuring their operations run smoothly 24/7. You'll receive additional training to enhance your current skill set and will join a company who offer a fantastic culture. Benefits: 34 days Annual leave (including Bank Holidays) Pension Team social events Free Parking Career development 3rd line support engineer - experience required: Windows Server infrastructure and Active Directory experience Microsoft cloud, including O365 and Azure Networking including TCP/IP, DNS and DHCP protocols VMWare and Hyper-V troubleshooting MSP experience at 3rd line support engineer level or be in the position to take on a 3rd line support engineer position Have the ability to be the escalation point for all complex IT related issues Other desirable skills required: Full UK Driving License Excellent Customer Service skills Great communication skills Great time management Self motivated I look forward to receiving your application, and I will be in touch in due course.
Apr 19, 2024
Full time
Are you a 3rd line support engineer ready to join a dynamic team dedicated to delivering top-notch IT solutions and services? My client in Lancashire, near Greater Manchester are growing, and have become a leading provider in the industry, offering fantastic solutions that prioritise service, security and data integrity for small to medium sized businesses across the UK. The 3rd line support engineer will play a crucial role in supporting their wide range of clients, each with their own unique configurations, ensuring their operations run smoothly 24/7. You'll receive additional training to enhance your current skill set and will join a company who offer a fantastic culture. Benefits: 34 days Annual leave (including Bank Holidays) Pension Team social events Free Parking Career development 3rd line support engineer - experience required: Windows Server infrastructure and Active Directory experience Microsoft cloud, including O365 and Azure Networking including TCP/IP, DNS and DHCP protocols VMWare and Hyper-V troubleshooting MSP experience at 3rd line support engineer level or be in the position to take on a 3rd line support engineer position Have the ability to be the escalation point for all complex IT related issues Other desirable skills required: Full UK Driving License Excellent Customer Service skills Great communication skills Great time management Self motivated I look forward to receiving your application, and I will be in touch in due course.
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III (Red Hat Linux) based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. The role is paying up to 275.00 per day working 37.5 hours a week between 07:30 - 16:30 Monday - Thursday and 07:00 - 13:30 Fridays. Due to the nature of our client's work the successful candidate must already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals. Role Overview We are looking for customer-focused 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We are looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. Job Description Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux related certification To manage a range of Linux technology's RHLE, RHNS, kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencing
Apr 19, 2024
Seasonal
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III (Red Hat Linux) based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. The role is paying up to 275.00 per day working 37.5 hours a week between 07:30 - 16:30 Monday - Thursday and 07:00 - 13:30 Fridays. Due to the nature of our client's work the successful candidate must already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals. Role Overview We are looking for customer-focused 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We are looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. Job Description Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux related certification To manage a range of Linux technology's RHLE, RHNS, kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencing
IT Support Engineer - Beaconsfield - £30K-£35K (DOE) Due to continued growth, an IT Support Engineer with strong working knowledge of Windows Server administration, Office 365 and Azure and a good understanding of networking is required to join a leading organisation in Beaconsfield. Working in a close-knit IT department of the IT Support Engineer and the IT Manager, this opportunity offers plenty of autonomy and being left to your own devices to make decisions of improving the internal IT systems. This position offers exposure to cutting-edge technologies and systems, facilitating the enhancement of your technical expertise and professional growth. They are committed to supporting your development through training opportunities for the benefit of all parties. Essential Skills required: Windows Server OS administration Office 365 suite administration (e.g. SharePoint, OneDrive, Exchange) Active Directory Group Policy (DNS/DHCP) Azure administration and Intune MDM Good understanding of networking (e.g. LAN, TCP/IP, VPNs and Firewalls) Full UK Drivers licence It would be highly beneficial if the IT Support Engineer has good knowledge of Cisco technologies e.g. Meraki access points and network cabling. With this opportunity, you'll get plenty of opportunity to get involved in IT projects and system upgrades. As a company, they are consistently enhancing their IT services and embracing the latest technologies to achieve their goals. With this opportunity, you will also achieve: Starting salary from £30K-£35K (DOE) Annual leave of 25 days per annum, rising with service Enhanced pension scheme with option of salary contributions Business mileage when applicable Free life assurance Many welleing benefits e.g. cycle to work scheme Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, 3rd line, IT Support, IT Helpdesk, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Beaconsfield, Buckinghamshire, high Wycombe, amersham, marlow, Chalfont, gerrards cross Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 19, 2024
Full time
IT Support Engineer - Beaconsfield - £30K-£35K (DOE) Due to continued growth, an IT Support Engineer with strong working knowledge of Windows Server administration, Office 365 and Azure and a good understanding of networking is required to join a leading organisation in Beaconsfield. Working in a close-knit IT department of the IT Support Engineer and the IT Manager, this opportunity offers plenty of autonomy and being left to your own devices to make decisions of improving the internal IT systems. This position offers exposure to cutting-edge technologies and systems, facilitating the enhancement of your technical expertise and professional growth. They are committed to supporting your development through training opportunities for the benefit of all parties. Essential Skills required: Windows Server OS administration Office 365 suite administration (e.g. SharePoint, OneDrive, Exchange) Active Directory Group Policy (DNS/DHCP) Azure administration and Intune MDM Good understanding of networking (e.g. LAN, TCP/IP, VPNs and Firewalls) Full UK Drivers licence It would be highly beneficial if the IT Support Engineer has good knowledge of Cisco technologies e.g. Meraki access points and network cabling. With this opportunity, you'll get plenty of opportunity to get involved in IT projects and system upgrades. As a company, they are consistently enhancing their IT services and embracing the latest technologies to achieve their goals. With this opportunity, you will also achieve: Starting salary from £30K-£35K (DOE) Annual leave of 25 days per annum, rising with service Enhanced pension scheme with option of salary contributions Business mileage when applicable Free life assurance Many welleing benefits e.g. cycle to work scheme Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, 3rd line, IT Support, IT Helpdesk, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Beaconsfield, Buckinghamshire, high Wycombe, amersham, marlow, Chalfont, gerrards cross Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Senior Network Engineer - Inside IR35 Contract£450 - £540 per day inside IR35 3 days a week on siteJob Details:To take a leading role in the Design, Build, and Deploy Cisco ACI migration. To provide consultancy and operational support to all areas of the business.Key Responsibilities:- Strong Cisco ACI Experience and involvement with previous Brownfield migrations- Design, build, deploy experience for Cisco Data centre technologies- Strong understanding of network protocols and technologies including: MPLS, BGP, OSPF, IPSEC, PVST, LCP- Create and maintain accurate, clear and comprehensive network documentation.- Install and commission network infrastructure platforms including switches, routers, firewalls and load balancers.- Assist in the recommendation of new network equipment to meet project requirements- Work closely with other areas of the business to provide appropriate solutions and specialist support/advice for projects and variation orders as required- Take responsibility for customer project deliverables- Mentor and assist with the development of less experienced team members.- Provide 3rd line support, including out-of-hours support in critical incidents and participate in on-call support.- Perform other related duties as negotiated to meet the ongoing needs of the organization.- Ensure application availability, performance, scalability and security throughout their networks by using traffic management, delivery and acceleration techniques in conjunction with WAN optimisation caching and quality of service methods.- Monitor and report on network health using management tools including Solarwinds Network Performance ManagerQualifications and Experience:Desirable:Current Cisco Certified Network Professional qualification or a recognised equivalentCurrent full driving license and own car for travelling to and from data centres and their sites.Foundation in ITILUniversity degree in a numerate subject (e.g. Computer Science, maths or engineering).Skills and Experience:- Extensive and proven commercial experience in designing, Installing, commissioning and supporting large complex multi-site voice and data LAN and WAN network solutions based predominantly on Cisco products.- An in-depth understanding of network infrastructure design and best practice principles including routing and switching concepts and technologies, advanced IP addressing, dynamic routing protocols.- MPLS, Secure and resilient routing solutions, Unified communications, Load balancing and traffic management, Quality of Service (QOS), Wireless and Mobile communications.- Experience of implementing and supporting remote access and legacy dialup technologies- An in-depth understanding of end to end secure network concepts, technologies and protocols including Access control, Next generation, Web application and Stateful firewalls technologies, Intrusion prevention, Encryption (IPSEC, SSL, PKI), Security event information management systems, Proxy services.- Excellent troubleshooting and problem diagnosis skills developed from experience- Experience of FCOE solutions- Experience of Storage Area Network implementation- An understanding of the principles of Datacentre Management.- Unix/Linux knowledgePlatform Technology Exposure:Essential:Cisco Branch and Edge RoutersCisco Datacentre, SAN fabric and Campus LAN Switches, including Nexus 5-7KCisco Adaptive security and IDP appliancesF5 Local and Global load-balancersJuniper (JUNOS) FirewallsWeb Application or Next generation firewalls (Barracuda, Palo alto or similar)Ethernet, MPLS, DSL, Leased lines, ISDNDHCP, Dynamic DNS/BIND, SNMPv3, ACS, Radius/TACACS+,Fibre networks deployment and standardsCisco-Works LMS, Solarwinds Orion (or similar), Netflow collection and analysis. Probes, packet sniffers, cable analysersDesirable:Web Filtering (Websense)
Apr 19, 2024
Full time
Senior Network Engineer - Inside IR35 Contract£450 - £540 per day inside IR35 3 days a week on siteJob Details:To take a leading role in the Design, Build, and Deploy Cisco ACI migration. To provide consultancy and operational support to all areas of the business.Key Responsibilities:- Strong Cisco ACI Experience and involvement with previous Brownfield migrations- Design, build, deploy experience for Cisco Data centre technologies- Strong understanding of network protocols and technologies including: MPLS, BGP, OSPF, IPSEC, PVST, LCP- Create and maintain accurate, clear and comprehensive network documentation.- Install and commission network infrastructure platforms including switches, routers, firewalls and load balancers.- Assist in the recommendation of new network equipment to meet project requirements- Work closely with other areas of the business to provide appropriate solutions and specialist support/advice for projects and variation orders as required- Take responsibility for customer project deliverables- Mentor and assist with the development of less experienced team members.- Provide 3rd line support, including out-of-hours support in critical incidents and participate in on-call support.- Perform other related duties as negotiated to meet the ongoing needs of the organization.- Ensure application availability, performance, scalability and security throughout their networks by using traffic management, delivery and acceleration techniques in conjunction with WAN optimisation caching and quality of service methods.- Monitor and report on network health using management tools including Solarwinds Network Performance ManagerQualifications and Experience:Desirable:Current Cisco Certified Network Professional qualification or a recognised equivalentCurrent full driving license and own car for travelling to and from data centres and their sites.Foundation in ITILUniversity degree in a numerate subject (e.g. Computer Science, maths or engineering).Skills and Experience:- Extensive and proven commercial experience in designing, Installing, commissioning and supporting large complex multi-site voice and data LAN and WAN network solutions based predominantly on Cisco products.- An in-depth understanding of network infrastructure design and best practice principles including routing and switching concepts and technologies, advanced IP addressing, dynamic routing protocols.- MPLS, Secure and resilient routing solutions, Unified communications, Load balancing and traffic management, Quality of Service (QOS), Wireless and Mobile communications.- Experience of implementing and supporting remote access and legacy dialup technologies- An in-depth understanding of end to end secure network concepts, technologies and protocols including Access control, Next generation, Web application and Stateful firewalls technologies, Intrusion prevention, Encryption (IPSEC, SSL, PKI), Security event information management systems, Proxy services.- Excellent troubleshooting and problem diagnosis skills developed from experience- Experience of FCOE solutions- Experience of Storage Area Network implementation- An understanding of the principles of Datacentre Management.- Unix/Linux knowledgePlatform Technology Exposure:Essential:Cisco Branch and Edge RoutersCisco Datacentre, SAN fabric and Campus LAN Switches, including Nexus 5-7KCisco Adaptive security and IDP appliancesF5 Local and Global load-balancersJuniper (JUNOS) FirewallsWeb Application or Next generation firewalls (Barracuda, Palo alto or similar)Ethernet, MPLS, DSL, Leased lines, ISDNDHCP, Dynamic DNS/BIND, SNMPv3, ACS, Radius/TACACS+,Fibre networks deployment and standardsCisco-Works LMS, Solarwinds Orion (or similar), Netflow collection and analysis. Probes, packet sniffers, cable analysersDesirable:Web Filtering (Websense)
CBSbutler Holdings Limited trading as CBSbutler
Bracknell, Berkshire
3rd Line Infrastructure Support Engineer 350 - 400 per day (Inside IR35) Onsite in Bracknell SC Cleared Job Description: Our purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Shared Service Support Infrastructure Engineer you will contribute to this by working with the current support personnel to understand the products and their use across the shared service to develop and enhance their diagnostic skills/capability. Are you a senior 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution? The role will involve incident management on our clients and escalations from 2nd line resources across multiple environments. Additional scope of responsibilities will include delivering infrastructure development and testing of upgrades, patch management and new software solutions. We are looking for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. A broad skill set, and experience base is desirable; but equally, if you regard yourself as a subject matter expert in a technology area that we are supporting or will be delivering as a future upgrade then you could find yourself involved in some very exciting project work. Providing 3rd line support for hardware, software, and network issues and diagnosing and resolving complex technical problems efficiently, along with detailed investigations and diagnostics Responsible for the management and maintenance of virtualized and physical estate. Utilizing monitoring tools to analyze system performance and identify potential issues proactively. Responding to alerts and taking corrective actions to ensure system stability. Implementing and maintaining security measures to safeguard infrastructure components. Implementing automation tools and scripts for repetitive tasks, ensuring efficiency, and reducing manual errors. Collaborating with other team and departments to resolve cross-functional issues. Providing technical guidance and mentorship to 1st and 2nd line function's Documenting system configurations, troubleshooting procedures, and resolutions for future reference, as well as ensuring current documentation is kept up to date. Planning and executing infrastructure upgrades, patches, and migrations, ensuring minimal disruption to services during upgrades. Managing and resolving incidents within established SLAs. Participating in an on-call rotation to address critical issues outside regular business hours. Testing & improving disaster recovery plans to ensure business continuity in case of system failures or disasters. Identifying opportunities for infrastructure improvements and implementing best practices. Staying informed about emerging technologies and industry trends. Mandatory Skills: Proven experience as a 3rd line Infrastructure Engineer / Systems Administrator Build, monitoring and support of Windows Server (2019/2022) Experience in Linux Server administration (Redhat, Oracle, Ubuntu) VMware Suite Administration (VCenter/ESXI) Active Directory & Group Policy management, design, and troubleshooting PKI management (Windows / Entrust) Good understanding of networking technologies that support the infrastructure (DNS, DHCP, Routers, Switches). Storage systems technology experience (SAN/NAS) Scripting and automation experience (PowerShell/Ansible) Microsoft System Center suite management. Backup solution management (Veeam) Patching toolsets (WSUS/Redhat Satellite Server) Tenable SC / Nessus Zabbix Elasticsearch LiveNX Database management (Microsoft SQL Server/MySQL/Postgres) Thin Client Solutions (Scout/Elux) Windows ADFS Documentation creation Mentoring and supporting the development of junior members of the team
Apr 19, 2024
Contractor
3rd Line Infrastructure Support Engineer 350 - 400 per day (Inside IR35) Onsite in Bracknell SC Cleared Job Description: Our purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Shared Service Support Infrastructure Engineer you will contribute to this by working with the current support personnel to understand the products and their use across the shared service to develop and enhance their diagnostic skills/capability. Are you a senior 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution? The role will involve incident management on our clients and escalations from 2nd line resources across multiple environments. Additional scope of responsibilities will include delivering infrastructure development and testing of upgrades, patch management and new software solutions. We are looking for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. A broad skill set, and experience base is desirable; but equally, if you regard yourself as a subject matter expert in a technology area that we are supporting or will be delivering as a future upgrade then you could find yourself involved in some very exciting project work. Providing 3rd line support for hardware, software, and network issues and diagnosing and resolving complex technical problems efficiently, along with detailed investigations and diagnostics Responsible for the management and maintenance of virtualized and physical estate. Utilizing monitoring tools to analyze system performance and identify potential issues proactively. Responding to alerts and taking corrective actions to ensure system stability. Implementing and maintaining security measures to safeguard infrastructure components. Implementing automation tools and scripts for repetitive tasks, ensuring efficiency, and reducing manual errors. Collaborating with other team and departments to resolve cross-functional issues. Providing technical guidance and mentorship to 1st and 2nd line function's Documenting system configurations, troubleshooting procedures, and resolutions for future reference, as well as ensuring current documentation is kept up to date. Planning and executing infrastructure upgrades, patches, and migrations, ensuring minimal disruption to services during upgrades. Managing and resolving incidents within established SLAs. Participating in an on-call rotation to address critical issues outside regular business hours. Testing & improving disaster recovery plans to ensure business continuity in case of system failures or disasters. Identifying opportunities for infrastructure improvements and implementing best practices. Staying informed about emerging technologies and industry trends. Mandatory Skills: Proven experience as a 3rd line Infrastructure Engineer / Systems Administrator Build, monitoring and support of Windows Server (2019/2022) Experience in Linux Server administration (Redhat, Oracle, Ubuntu) VMware Suite Administration (VCenter/ESXI) Active Directory & Group Policy management, design, and troubleshooting PKI management (Windows / Entrust) Good understanding of networking technologies that support the infrastructure (DNS, DHCP, Routers, Switches). Storage systems technology experience (SAN/NAS) Scripting and automation experience (PowerShell/Ansible) Microsoft System Center suite management. Backup solution management (Veeam) Patching toolsets (WSUS/Redhat Satellite Server) Tenable SC / Nessus Zabbix Elasticsearch LiveNX Database management (Microsoft SQL Server/MySQL/Postgres) Thin Client Solutions (Scout/Elux) Windows ADFS Documentation creation Mentoring and supporting the development of junior members of the team
Supporting a mixed infrastructure stack, the primary objectives will be to ensure the successful delivery and on-going support of our client s solutions. The ideal candidate will have experience in working with senior IT leadership to help plan and deliver on projects, a strong technical background is a given for this role and the ideal candidate will need to be hands on where necessary and demonstrate their knowledge in key areas of responsibility. The company is going through an exciting period of growth and launching several new services so looking to strengthen the team with talented individuals. Duties & Responsibilities Working closely with existing infrastructure teams Be prepared to take a hands-on approach to support the team and wider business. Enforce industry best practice to create a proactive, integrated, IT delivery and support capability, that is customer focused as well as responsive to business change, as well as offering a scalable & flexible service. Evaluate & propose/recommend emerging technologies in line with business objectives including the Business justification and ROI activities. Work with infrastructure manager to establish of adherence to technology owned service levels, both internally and by 3rd party suppliers. Work with infrastructure manager to ensure data quality, integrity and security standards are defined, achieved & maintained e.g. ISO 27001, Cyber Essentials, GDPR and similar accreditations/authorisations. Technical Skills and Attributes Experience of working with suppliers and datacentre colocation providers. Proven IT support & management experience in Microsoft Windows Server 2019+, Ubuntu, Entra, Intune, MS SQL, SQL AlwaysOn IIS, Azure. Virtualised environments including VMWare, Xen, Azure. A good understanding of networking to include L7 Firewalls/WAFs, HAProxy etc. Data security & integrity (Cyber Essentials Plus etc) Management of network monitoring portals e.g. N-Central, Zabbix & Grafana. Experience with working within industry standard frameworks e.g. ITIL. Managing backup software s such as Veeam, ActiveBackup for Business. Configuring network switches via CLI (Cisco, Dell) Will thrive in a company with a flat hierarchy/structure, where everyone s contribution is highly visible and critical to its success. Works with enthusiasm, drive, motivation, passion, resilience, and a positive attitude in personal and team activities. Is a quick learner and able to multi-task. Proactively identifies any technical or operational risks and suggests constructive improvement opportunities. The ability to display strong technical ability and confidence in decision making. Can simplify complex technical explanations, translating them into simple explanations for colleagues and customers alike. Excellent problem determination, management & resolution skills. Excellent interpersonal skills and strong organisation, planning and leadership skills and be able to demonstrate these both internally and with our 3rd party suppliers. Questions, listens, clarifies and responds in a concise and coherent manner. Excellent oral, written and presentation skills. Unwavering eye for detail and commitment to delivering an excellent service.
Apr 19, 2024
Full time
Supporting a mixed infrastructure stack, the primary objectives will be to ensure the successful delivery and on-going support of our client s solutions. The ideal candidate will have experience in working with senior IT leadership to help plan and deliver on projects, a strong technical background is a given for this role and the ideal candidate will need to be hands on where necessary and demonstrate their knowledge in key areas of responsibility. The company is going through an exciting period of growth and launching several new services so looking to strengthen the team with talented individuals. Duties & Responsibilities Working closely with existing infrastructure teams Be prepared to take a hands-on approach to support the team and wider business. Enforce industry best practice to create a proactive, integrated, IT delivery and support capability, that is customer focused as well as responsive to business change, as well as offering a scalable & flexible service. Evaluate & propose/recommend emerging technologies in line with business objectives including the Business justification and ROI activities. Work with infrastructure manager to establish of adherence to technology owned service levels, both internally and by 3rd party suppliers. Work with infrastructure manager to ensure data quality, integrity and security standards are defined, achieved & maintained e.g. ISO 27001, Cyber Essentials, GDPR and similar accreditations/authorisations. Technical Skills and Attributes Experience of working with suppliers and datacentre colocation providers. Proven IT support & management experience in Microsoft Windows Server 2019+, Ubuntu, Entra, Intune, MS SQL, SQL AlwaysOn IIS, Azure. Virtualised environments including VMWare, Xen, Azure. A good understanding of networking to include L7 Firewalls/WAFs, HAProxy etc. Data security & integrity (Cyber Essentials Plus etc) Management of network monitoring portals e.g. N-Central, Zabbix & Grafana. Experience with working within industry standard frameworks e.g. ITIL. Managing backup software s such as Veeam, ActiveBackup for Business. Configuring network switches via CLI (Cisco, Dell) Will thrive in a company with a flat hierarchy/structure, where everyone s contribution is highly visible and critical to its success. Works with enthusiasm, drive, motivation, passion, resilience, and a positive attitude in personal and team activities. Is a quick learner and able to multi-task. Proactively identifies any technical or operational risks and suggests constructive improvement opportunities. The ability to display strong technical ability and confidence in decision making. Can simplify complex technical explanations, translating them into simple explanations for colleagues and customers alike. Excellent problem determination, management & resolution skills. Excellent interpersonal skills and strong organisation, planning and leadership skills and be able to demonstrate these both internally and with our 3rd party suppliers. Questions, listens, clarifies and responds in a concise and coherent manner. Excellent oral, written and presentation skills. Unwavering eye for detail and commitment to delivering an excellent service.
Role: 3rd Line Support Engineer Salary: 35k - 40k Location Eynsham Summary: This is an exciting opportunity for a 3rd Line Support Engineer to work in a Service Support Team supporting a mix of education and commercial customers. The role involves providing support for customers' on-premises physical and virtualised Windows environments, EE's Freedom Cloud hosted customers, and customers hosted in Microsoft Azure. The nature of the role will require flexible working, and the job holder should be prepared to undertake paid overtime in evenings and weekends if required. Key Responsibilities: To provide a professional technical advisory, diagnostic and repair support service to the customer within a Service Team, via telephone, email, and remote support. To manage all incidents within agreed SLA timescales, escalating where required ensuring that timescales are met. To ensure all support work undertaken is accurately recorded on the Service Management Systems (SMS), ensuring the SMS is kept fully up to date with the status of each ongoing problem To support junior team members in the resolution of incidents. To operate in according with all processes and procedures and to ensure compliance with the defined security policies regarding access to the System Support area and any supported systems. To achieve and maintain Microsoft / other vendor certifications. Occasional requirement to attend customer sites to assist with technical issues or project work. To complete additional ad hoc project work, as required. To assist the Services management team by carrying out reasonable requests for additional duties as and when required. To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction. Key Skills/Experience: At least 5 years' relevant experience working within a support or hosting operations environment Excellent working knowledge of MS Office 365 and Microsoft Server Operating Systems Good working knowledge of: Veeam and other 3rd party backup technologies Virtualisation technologies including VMWare and HyperV VLANs and VPN configuration Server based client services (DHCP, DNS, NPS) PowerShell scripting SAN technologies Server & Infrastructure hardware Desirable Criteria: VMWare Certifications Experience supporting Fortinet / Cisco firewall solutions Microsoft Certifications Experience supporting Microsoft Azure Working knowledge of Apple OS X and IOS Good working knowledge of Imaging and Deployment Tools including SCCM, Intune, Autopilot ITIL Foundation v3 Interpersonal and communications skills Excellent verbal and written communication skills Pro-active approach to work Ability to communicate complex technical issues to non-technical users Able to work unsupervised using your own initiative Willingness to keep abreast of new developments in software and hardware Full clean UK driving licence (desirable) The team currently work a staggered start (shift) pattern to cover Monday to Friday, 8.00am to 6.00pm (excluding bank holidays) with each team member working 37.5 hours per week. Out of hours support will be required on a rotated basis between the hours of 08:00 and 22:00 Monday to Sunday 365 days a year. Shift patterns starting at 7am and finishing at 10pm are anticipated in the future, with the further possibility of 24x7 cover being required, attracting an additional allowance. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 19, 2024
Full time
Role: 3rd Line Support Engineer Salary: 35k - 40k Location Eynsham Summary: This is an exciting opportunity for a 3rd Line Support Engineer to work in a Service Support Team supporting a mix of education and commercial customers. The role involves providing support for customers' on-premises physical and virtualised Windows environments, EE's Freedom Cloud hosted customers, and customers hosted in Microsoft Azure. The nature of the role will require flexible working, and the job holder should be prepared to undertake paid overtime in evenings and weekends if required. Key Responsibilities: To provide a professional technical advisory, diagnostic and repair support service to the customer within a Service Team, via telephone, email, and remote support. To manage all incidents within agreed SLA timescales, escalating where required ensuring that timescales are met. To ensure all support work undertaken is accurately recorded on the Service Management Systems (SMS), ensuring the SMS is kept fully up to date with the status of each ongoing problem To support junior team members in the resolution of incidents. To operate in according with all processes and procedures and to ensure compliance with the defined security policies regarding access to the System Support area and any supported systems. To achieve and maintain Microsoft / other vendor certifications. Occasional requirement to attend customer sites to assist with technical issues or project work. To complete additional ad hoc project work, as required. To assist the Services management team by carrying out reasonable requests for additional duties as and when required. To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction. Key Skills/Experience: At least 5 years' relevant experience working within a support or hosting operations environment Excellent working knowledge of MS Office 365 and Microsoft Server Operating Systems Good working knowledge of: Veeam and other 3rd party backup technologies Virtualisation technologies including VMWare and HyperV VLANs and VPN configuration Server based client services (DHCP, DNS, NPS) PowerShell scripting SAN technologies Server & Infrastructure hardware Desirable Criteria: VMWare Certifications Experience supporting Fortinet / Cisco firewall solutions Microsoft Certifications Experience supporting Microsoft Azure Working knowledge of Apple OS X and IOS Good working knowledge of Imaging and Deployment Tools including SCCM, Intune, Autopilot ITIL Foundation v3 Interpersonal and communications skills Excellent verbal and written communication skills Pro-active approach to work Ability to communicate complex technical issues to non-technical users Able to work unsupervised using your own initiative Willingness to keep abreast of new developments in software and hardware Full clean UK driving licence (desirable) The team currently work a staggered start (shift) pattern to cover Monday to Friday, 8.00am to 6.00pm (excluding bank holidays) with each team member working 37.5 hours per week. Out of hours support will be required on a rotated basis between the hours of 08:00 and 22:00 Monday to Sunday 365 days a year. Shift patterns starting at 7am and finishing at 10pm are anticipated in the future, with the further possibility of 24x7 cover being required, attracting an additional allowance. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.