Recruit Right are looking for a Customer Service & Digital Operations Executive for one of established clients in the Blackburn area. Working closely with a dynamic team and also using own initiative to work with written responses to consumers. Monday to Thursday 8.30am to 5pm and Friday 9am to 5pm. Job role Answering customer queries via email, phone and live chat, while adhering to the businesses KPI s and providing an excellent service. Processing returns and exchanges within the order management system. This would also include reaching out to customers in some circumstances to ensure the correct action is taken. Capturing all customer enquiries within our CRM system accurately, in order to give us accurate stats to report back to the business. Contacting product teams to get answers for customer enquiries where we don t have the knowledge or information. Checking product availability and recognising if there is potential for more stock to be made available. Handling complaints or escalating them to the relevant teams where necessary. Liaising with couriers for delivery disputes. Highlighting website issues to the relevant teams. Assisting the merchandiser for tasks relating to stock within SAP (full training will be provided) Experience and skills Experience working in a customer service role. Strong communication skills Excellent IT skills (including Microsoft office) Keen eye for detail Pro-activeness Administrative skills (preferred) Knowledge of E-commerce (preferred)
Apr 18, 2024
Seasonal
Recruit Right are looking for a Customer Service & Digital Operations Executive for one of established clients in the Blackburn area. Working closely with a dynamic team and also using own initiative to work with written responses to consumers. Monday to Thursday 8.30am to 5pm and Friday 9am to 5pm. Job role Answering customer queries via email, phone and live chat, while adhering to the businesses KPI s and providing an excellent service. Processing returns and exchanges within the order management system. This would also include reaching out to customers in some circumstances to ensure the correct action is taken. Capturing all customer enquiries within our CRM system accurately, in order to give us accurate stats to report back to the business. Contacting product teams to get answers for customer enquiries where we don t have the knowledge or information. Checking product availability and recognising if there is potential for more stock to be made available. Handling complaints or escalating them to the relevant teams where necessary. Liaising with couriers for delivery disputes. Highlighting website issues to the relevant teams. Assisting the merchandiser for tasks relating to stock within SAP (full training will be provided) Experience and skills Experience working in a customer service role. Strong communication skills Excellent IT skills (including Microsoft office) Keen eye for detail Pro-activeness Administrative skills (preferred) Knowledge of E-commerce (preferred)
Solutions Architect Want to apply Read all the information about this position below, then hit the apply button. Location: UK based, remote Travel Required : Yes Salary: Up to £80,000 Department: Public Sector Services Reports to : SVP Business Development Contract Type: Permanent Job Summary / Overview Working as part of a Bid Team, you will act as the overall Solutions Architect on all Public Sector new bids and existing client retenders and farming growth opportunities. Working closely with the subject matter experts in each business area you will be required to identify all of the components and associated costs needed to deliver the overall solution. You will be responsible for the development and documentation of compelling, differentiated and commercially attractive solutions in response to identified client needs, requirements in response to Invitations to Tenders (ITT's). You will Identify and quantify the transformational outcomes that our solutions can deliver to clients through the integration of technology, analytics, processes, people and customer experiences. In addition, you will work with the Public Sector bid team to both create and maintain a comprehensive bid library of up to date content and client case studies and continually engage with the wider Teleperformance Transformation and Innovation (T&I) team and third party supplier base to maintain up to date insight and knowledge into the potential tools and solutions that Teleperformance have access to. You will be required play a leading role in working with the Public Sector SVP of Business Development and the Client Services team to actively lead and support market engagement activities and engage directly with clients on service innovation and solutions support for new and existing services. The nature of the work will require the successful applicant to be UK based and this is a remote working role. Applications will be welcomed regardless of UK location; South West England, South East England and South Wales location would be beneficial due to proximity of clients and the senior team. Benefits of the role include 5% matched pension contributions and 25 days holiday a year plus bank holidays. Key Responsibilities and Accountabilities Designing solutions comprising one or more of the following elements, voice and non-voice contact centre outsourcing, insight and customer analytics services, customer experience strategy Writing detailed and compliant solution content in response to ITT's and RFP's Participation on pre-tender market engagement activity Presenting solutions to clients both formally as part of a bid process and informally in discovery/consultative conversations and as part of market engagement activities Working with and advising our finance team to ensure solutions are properly costed/priced and costs are correctly captured in client financial models and templates. Working closely with our Work Force Management teams to ensure they accurately size and forecast /model the levels of resource required. Focus to include optimal productivity of service solution and ensuring maximum efficiency of solution. Working with the SVP of Business Development to secure executive sign off for proposed solutions/prices as part of the formal bid process Working with the SVP of Business Development to pro-actively manage the Crown Commercial Service (CCS) Framework, and build and maintain relationships with the CCS stakeholder teams Communication Ability to put complex ideas across simply in written, visual (slides) and verbal forms Confident presenter and public speaker Ensuring that current Government policy and compliance requirements are understood and are reflected in all solutions created Responsibility for ongoing market research and engagement with Government to understand future compliance requirements, e.g. Social Value strategy to undertake gap analysis and work with internal Teleperformance stakeholders and SMEs to ensure Teleperformance compliance with required Government policy, strategy and objectives Responsibility for undertaking research and understanding of Government procurement directives e.g. Outsourcing Playbook and how these directives will impact solution design and compliance Responsibility for actively supporting Public Sector growth strategy in the development and identification of potential new market opportunities and solutions / product design as a 'go to market' approach Support and develop PS market engagement and marketing strategy to develop Teleperformance Public Sector media profile and positioning as expert in the provision of PS contact centres and citizen experience Influencing and networking Ability to operate effectively within a B2B client/service provider environment Ability to deliver through others within a project/virtual team environment Ability to build and maintain effective networks - internally and externally Solutions design Ability to identify client needs and requirements and design customer management solutions that address them Ability to identify opportunities for transformation through innovation, analytics and technology and to incorporate these into client proposals Ability to capture and document solution requirements and specifications for the purposes of pricing and delivery planning aligned to client requirements and evaluation criterion Demonstrable knowledge and success of how to structure a solution for customer management services and operations Demonstrable knowledge of formal bid procurement processes and vendor responses e.g. RFI/ITT/RFP/BAFO) Knowledge of project management principles and how these apply to delivery of solution design Ensuring that all aspects of the solution influencing cost, price and margin are fully understood and incorporated into tender responses Technology Knowledge of customer management platforms & applications across voice and non-voice (digital) channels Knowledge of Contact Centre technology infrastructure Aware of and have used transformational tools applied to modern customer contact strategies Customer Management Knowledge of multi-channel customer management solutions - agent & non-agent based Knowledge of how to build customer contact operating models and design of Target Operating Models (in-house or out-sourced) Experience Experience of working on solution design and bids in a BPO contact centre outsourcing environment, specifically with experience of working on Public Sector bid responses Experience of non-voice (webchat, social media engagement etc.) as well as voice customer management operations Strong knowledge of multi-channel customer engagement technologies such as telephony, Social Media and webchat platforms Experience of working with data and customer insight to drive transformational improvements in customer experience Experience of undertaking due diligence analysis of customer provided data and insights to deliver a compliant solution to meet customer needs and to assess level of risk in solution design Excellent written and verbal communications skills with evidence of having authored and presented detailed proposals to clients A strong influencer, able to inspire and motivate clients and stakeholders to buy into innovative and ambitious customer experience management solutions A creative problem solver, able to look at a situation and generate imaginative but realistic and compliant solutions. Experience of working in a highly commercial environment, where you have been directly involved in pricing and P&L decisions in relation to client management and business case development Knowledge, skills and experience - we are looking for: Work Experience At least 5 years of experience in a similar role in an outsourcing environment, ideally working on Public Sector new business opportunities Competencies and Specific Skills Comprehensive computer skills Takes ownership and accountability Commercially minded People focused Achievement driven Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Team player and able to work within close knit team environment Excellent reasoning & judgement Superior leadership skills Self-motivated and can motivate others Strategic and commercial thinker Superior facilitation & presentation skills Continuous improvement mindset About Us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons You can follow us on: Twitter Facebook ..... click apply for full job details
Sep 24, 2022
Full time
Solutions Architect Want to apply Read all the information about this position below, then hit the apply button. Location: UK based, remote Travel Required : Yes Salary: Up to £80,000 Department: Public Sector Services Reports to : SVP Business Development Contract Type: Permanent Job Summary / Overview Working as part of a Bid Team, you will act as the overall Solutions Architect on all Public Sector new bids and existing client retenders and farming growth opportunities. Working closely with the subject matter experts in each business area you will be required to identify all of the components and associated costs needed to deliver the overall solution. You will be responsible for the development and documentation of compelling, differentiated and commercially attractive solutions in response to identified client needs, requirements in response to Invitations to Tenders (ITT's). You will Identify and quantify the transformational outcomes that our solutions can deliver to clients through the integration of technology, analytics, processes, people and customer experiences. In addition, you will work with the Public Sector bid team to both create and maintain a comprehensive bid library of up to date content and client case studies and continually engage with the wider Teleperformance Transformation and Innovation (T&I) team and third party supplier base to maintain up to date insight and knowledge into the potential tools and solutions that Teleperformance have access to. You will be required play a leading role in working with the Public Sector SVP of Business Development and the Client Services team to actively lead and support market engagement activities and engage directly with clients on service innovation and solutions support for new and existing services. The nature of the work will require the successful applicant to be UK based and this is a remote working role. Applications will be welcomed regardless of UK location; South West England, South East England and South Wales location would be beneficial due to proximity of clients and the senior team. Benefits of the role include 5% matched pension contributions and 25 days holiday a year plus bank holidays. Key Responsibilities and Accountabilities Designing solutions comprising one or more of the following elements, voice and non-voice contact centre outsourcing, insight and customer analytics services, customer experience strategy Writing detailed and compliant solution content in response to ITT's and RFP's Participation on pre-tender market engagement activity Presenting solutions to clients both formally as part of a bid process and informally in discovery/consultative conversations and as part of market engagement activities Working with and advising our finance team to ensure solutions are properly costed/priced and costs are correctly captured in client financial models and templates. Working closely with our Work Force Management teams to ensure they accurately size and forecast /model the levels of resource required. Focus to include optimal productivity of service solution and ensuring maximum efficiency of solution. Working with the SVP of Business Development to secure executive sign off for proposed solutions/prices as part of the formal bid process Working with the SVP of Business Development to pro-actively manage the Crown Commercial Service (CCS) Framework, and build and maintain relationships with the CCS stakeholder teams Communication Ability to put complex ideas across simply in written, visual (slides) and verbal forms Confident presenter and public speaker Ensuring that current Government policy and compliance requirements are understood and are reflected in all solutions created Responsibility for ongoing market research and engagement with Government to understand future compliance requirements, e.g. Social Value strategy to undertake gap analysis and work with internal Teleperformance stakeholders and SMEs to ensure Teleperformance compliance with required Government policy, strategy and objectives Responsibility for undertaking research and understanding of Government procurement directives e.g. Outsourcing Playbook and how these directives will impact solution design and compliance Responsibility for actively supporting Public Sector growth strategy in the development and identification of potential new market opportunities and solutions / product design as a 'go to market' approach Support and develop PS market engagement and marketing strategy to develop Teleperformance Public Sector media profile and positioning as expert in the provision of PS contact centres and citizen experience Influencing and networking Ability to operate effectively within a B2B client/service provider environment Ability to deliver through others within a project/virtual team environment Ability to build and maintain effective networks - internally and externally Solutions design Ability to identify client needs and requirements and design customer management solutions that address them Ability to identify opportunities for transformation through innovation, analytics and technology and to incorporate these into client proposals Ability to capture and document solution requirements and specifications for the purposes of pricing and delivery planning aligned to client requirements and evaluation criterion Demonstrable knowledge and success of how to structure a solution for customer management services and operations Demonstrable knowledge of formal bid procurement processes and vendor responses e.g. RFI/ITT/RFP/BAFO) Knowledge of project management principles and how these apply to delivery of solution design Ensuring that all aspects of the solution influencing cost, price and margin are fully understood and incorporated into tender responses Technology Knowledge of customer management platforms & applications across voice and non-voice (digital) channels Knowledge of Contact Centre technology infrastructure Aware of and have used transformational tools applied to modern customer contact strategies Customer Management Knowledge of multi-channel customer management solutions - agent & non-agent based Knowledge of how to build customer contact operating models and design of Target Operating Models (in-house or out-sourced) Experience Experience of working on solution design and bids in a BPO contact centre outsourcing environment, specifically with experience of working on Public Sector bid responses Experience of non-voice (webchat, social media engagement etc.) as well as voice customer management operations Strong knowledge of multi-channel customer engagement technologies such as telephony, Social Media and webchat platforms Experience of working with data and customer insight to drive transformational improvements in customer experience Experience of undertaking due diligence analysis of customer provided data and insights to deliver a compliant solution to meet customer needs and to assess level of risk in solution design Excellent written and verbal communications skills with evidence of having authored and presented detailed proposals to clients A strong influencer, able to inspire and motivate clients and stakeholders to buy into innovative and ambitious customer experience management solutions A creative problem solver, able to look at a situation and generate imaginative but realistic and compliant solutions. Experience of working in a highly commercial environment, where you have been directly involved in pricing and P&L decisions in relation to client management and business case development Knowledge, skills and experience - we are looking for: Work Experience At least 5 years of experience in a similar role in an outsourcing environment, ideally working on Public Sector new business opportunities Competencies and Specific Skills Comprehensive computer skills Takes ownership and accountability Commercially minded People focused Achievement driven Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Team player and able to work within close knit team environment Excellent reasoning & judgement Superior leadership skills Self-motivated and can motivate others Strategic and commercial thinker Superior facilitation & presentation skills Continuous improvement mindset About Us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons You can follow us on: Twitter Facebook ..... click apply for full job details
Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world's energy? If so, read on. Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA are at the forefront of realising energy from fusion, working with industry and research partners to deliver the ground-breaking developments that will underpin tomorrow's fusion power stations with the aim of bringing fusion electricity to the grid. As we work towards our mission and goals, UKAEA has devised values that capture the spirit of how we work. These values include being: Innovative, Committed, Trusted and Collaborative. Job Description Who are we looking for? We are looking for a year in Industry Placement Student to work with the RACE (Remote Applications in Challenging Environments) department. You will be passionate for engineering, innovation and mechatronics. RACE is the UKAEA's centre for robotics in challenging environments. Our year in industry placements will provide experience working on real engineering projects developing advanced robotics to carry out complex tasks in hazardous environments. To be successful you will have excellent analytical skills as well as good communication and influencing skills. This is an exciting opportunity to work within a team as well as external partners within RACE and be responsible for writing software for control of robots. What will you be responsible for? Assist in developing and pursuing the organisational technology roadmap. Execute project and operational responsibilities in collaboration with external partners and within allotted time scales and budget constraints. Support business development to create future opportunities. Qualifications Essential skills, experience and competence required Flexible working attitude with the ability to work as an individual or as a team member. A logical problem solver. Ability to produce high-quality work to deadlines. Good communication and influencing skills Eagerness to learn new skills and knowledge. On a suitable sandwich engineering degree programme that allows the student to spend the third year working in an engineering company. Desirable skills, experience and competence An inquisitive and methodical approach with good attention to detail Strong analysis, design, and problem-solving ability Strong written and verbal communication skills Knowledge of software engineering principles Knowledge of object-orientated programming techniques A passion for creating high-quality software Additional Information What we offer A competitive salary A culture committed to being fully inclusive, supported by a Being Inclusive Strategy and Inclusion Ambassadors An Employee Assistance Programme and trained Mental Health First Aiders, with a full calendar of health and wellbeing initiatives Flexible working options including family friendly policies Emergency leave (paid) 30.5 days annual leave increased with length of service (including privilege days and 3 days between Christmas and New Year) plus bank holidays Wide range of career development opportunities (e.g professional registration, internal promotions, coaching and mentoring programme) Outstanding defined benefit pension scheme Annual corporate bonus scheme Relocation allowance (if eligible) We welcome applications from under-represented groups, particularly from individuals from black and other ethnic minority backgrounds, including nationality and citizenship, people with disabilities, (visible and hidden) and women. The Executive team with support from our EDI 'Equality, Diversity and Inclusion' (EDI) partner and Inclusion Ambassadors, is actively promoting EDI and taking steps to increase the diversity of our people through reinforcing best practice in recruitment and selection, and revaluating approaches where it is clear we can remove barriers to success. We are easily accessible by car and are a 10-minute walk from Culham Railway Station in Oxfordshire. Please be advised that this vacancy is due to close on 15/2/2022 . We may close earlier than this date if large or sufficient numbers of applications are received. Please note all employees working at the UK Atomic Energy Authority will be required to complete an online Disclosure Certificate application as part of their clearance - The Disclosure & Barring Service (DBS) checks will show the details of all current criminal convictions (convictions considered unspent under the Rehabilitation of Offenders Act 1974) or will confirm that there are no such convictions. Note for applicants who are applying for employment with UKAEA either from outside the United Kingdom or who have spent time outside the United Kingdom in the last five years. Please visit . If the country you are resident in or have resided in is not listed on this website or that the UK Government is not aware of how to obtain a criminal records check from that state then we are unable to process your application.
Feb 02, 2022
Full time
Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world's energy? If so, read on. Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA are at the forefront of realising energy from fusion, working with industry and research partners to deliver the ground-breaking developments that will underpin tomorrow's fusion power stations with the aim of bringing fusion electricity to the grid. As we work towards our mission and goals, UKAEA has devised values that capture the spirit of how we work. These values include being: Innovative, Committed, Trusted and Collaborative. Job Description Who are we looking for? We are looking for a year in Industry Placement Student to work with the RACE (Remote Applications in Challenging Environments) department. You will be passionate for engineering, innovation and mechatronics. RACE is the UKAEA's centre for robotics in challenging environments. Our year in industry placements will provide experience working on real engineering projects developing advanced robotics to carry out complex tasks in hazardous environments. To be successful you will have excellent analytical skills as well as good communication and influencing skills. This is an exciting opportunity to work within a team as well as external partners within RACE and be responsible for writing software for control of robots. What will you be responsible for? Assist in developing and pursuing the organisational technology roadmap. Execute project and operational responsibilities in collaboration with external partners and within allotted time scales and budget constraints. Support business development to create future opportunities. Qualifications Essential skills, experience and competence required Flexible working attitude with the ability to work as an individual or as a team member. A logical problem solver. Ability to produce high-quality work to deadlines. Good communication and influencing skills Eagerness to learn new skills and knowledge. On a suitable sandwich engineering degree programme that allows the student to spend the third year working in an engineering company. Desirable skills, experience and competence An inquisitive and methodical approach with good attention to detail Strong analysis, design, and problem-solving ability Strong written and verbal communication skills Knowledge of software engineering principles Knowledge of object-orientated programming techniques A passion for creating high-quality software Additional Information What we offer A competitive salary A culture committed to being fully inclusive, supported by a Being Inclusive Strategy and Inclusion Ambassadors An Employee Assistance Programme and trained Mental Health First Aiders, with a full calendar of health and wellbeing initiatives Flexible working options including family friendly policies Emergency leave (paid) 30.5 days annual leave increased with length of service (including privilege days and 3 days between Christmas and New Year) plus bank holidays Wide range of career development opportunities (e.g professional registration, internal promotions, coaching and mentoring programme) Outstanding defined benefit pension scheme Annual corporate bonus scheme Relocation allowance (if eligible) We welcome applications from under-represented groups, particularly from individuals from black and other ethnic minority backgrounds, including nationality and citizenship, people with disabilities, (visible and hidden) and women. The Executive team with support from our EDI 'Equality, Diversity and Inclusion' (EDI) partner and Inclusion Ambassadors, is actively promoting EDI and taking steps to increase the diversity of our people through reinforcing best practice in recruitment and selection, and revaluating approaches where it is clear we can remove barriers to success. We are easily accessible by car and are a 10-minute walk from Culham Railway Station in Oxfordshire. Please be advised that this vacancy is due to close on 15/2/2022 . We may close earlier than this date if large or sufficient numbers of applications are received. Please note all employees working at the UK Atomic Energy Authority will be required to complete an online Disclosure Certificate application as part of their clearance - The Disclosure & Barring Service (DBS) checks will show the details of all current criminal convictions (convictions considered unspent under the Rehabilitation of Offenders Act 1974) or will confirm that there are no such convictions. Note for applicants who are applying for employment with UKAEA either from outside the United Kingdom or who have spent time outside the United Kingdom in the last five years. Please visit . If the country you are resident in or have resided in is not listed on this website or that the UK Government is not aware of how to obtain a criminal records check from that state then we are unable to process your application.
Solution Architect, up to £70k, Near Reading.
This global Financial Services Company is looking for a Solution Architect with E2E experience in software development, infrastructure and business architecture, ideally have worked for a large complex organisation.
As a Solution Architect you will:
* Serve as the technical expert in application and/or business architecture for software development / infrastructure teams.
* Act as the SME for project teams in the plan, design, and delivery of IT solutions.
* In application architecture: designing the inter-system/application structures, advises teams of their standard requirements, security standards, methodology and processes.
* In business architecture: defines cross-business function processes, advises teams of consistent processes and common business functions.
* Drive the short & long term architecture strategy for the overall IT project portfolio for key business segments.
* Participate in proof of concepts to assist in defining technology direction and process improvement to enable business strategy.
* Communicate and validate programme architecture with Domain Architects, Business Solutions Manager, programme / project managers, executive level stakeholders and technical architects.
* Use a broad and deep understanding of business and/or technical concepts in multiple specialized fields to develop solutions to problems and design issues.
* Work assignments are typically focused on key products or business functions in the organization.
* Manage relationships with suppliers/vendors and/or business partners.
* Understand and promote their policy on Treating Customers Fairly (TCF).
* Ensure ongoing adherence to all relevant compliance regulations that may govern the business and complete all regulatory knowledge training where applicable in a timely fashion.
Essential skills and experience required are:
* Degree level educated or equivalent experience
* Proven Solution Architecture experience
* Knowledge of standards in IT architecture and infrastructure
* Knowledge of the software development process and how it fits within the IT architecture and infrastructure
* Ability to develop enterprise guidelines and standards
* Knowledge and understanding of industry trends and new technologies and ability to apply trends to architectural needs
* Knowledge of enterprise platforms and operating systems or Knowledge of key business functions and processes
* Understanding of their Information Security Policy and Procedures how they fit within the IT architecture and infrastructure
* Ability to interact with and provide architectural design guidance to project teams made up of employee and/or supplier resources
In return you will be rewarded with a great package including £65,000 - £70,000 basic, 8% pension if you contribute 5%, private medical, life cover (4x), 25 days holiday plus superb working environment and exceptional career development growth and potential.
If you are interested in this excellent role please send your CV for a full brief. The People Network is an employment agency and will respond to all candidates within 3 working days.
.
The People Network is acting as an Employment Business in relation to this vacancy.
The company is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity
The People Network is part of the Pertemps Network Group of companies and is a specialist IT and technical recruitment consultancy with offices in London, Birmingham and Wiltshire. Experienced in placing permanent, interim and contract IT and technical staff at all levels across a range of sectors including Banking, Financial Services, Telecoms, Consultancy and Software Houses across the UK and Mainland Europe.
If you would like a confidential and informal chat regarding your career please call and speak with one of our consultants.
For more information and latest vacancies please visit us on our website at (url removed)
Sep 09, 2016
Solution Architect, up to £70k, Near Reading.
This global Financial Services Company is looking for a Solution Architect with E2E experience in software development, infrastructure and business architecture, ideally have worked for a large complex organisation.
As a Solution Architect you will:
* Serve as the technical expert in application and/or business architecture for software development / infrastructure teams.
* Act as the SME for project teams in the plan, design, and delivery of IT solutions.
* In application architecture: designing the inter-system/application structures, advises teams of their standard requirements, security standards, methodology and processes.
* In business architecture: defines cross-business function processes, advises teams of consistent processes and common business functions.
* Drive the short & long term architecture strategy for the overall IT project portfolio for key business segments.
* Participate in proof of concepts to assist in defining technology direction and process improvement to enable business strategy.
* Communicate and validate programme architecture with Domain Architects, Business Solutions Manager, programme / project managers, executive level stakeholders and technical architects.
* Use a broad and deep understanding of business and/or technical concepts in multiple specialized fields to develop solutions to problems and design issues.
* Work assignments are typically focused on key products or business functions in the organization.
* Manage relationships with suppliers/vendors and/or business partners.
* Understand and promote their policy on Treating Customers Fairly (TCF).
* Ensure ongoing adherence to all relevant compliance regulations that may govern the business and complete all regulatory knowledge training where applicable in a timely fashion.
Essential skills and experience required are:
* Degree level educated or equivalent experience
* Proven Solution Architecture experience
* Knowledge of standards in IT architecture and infrastructure
* Knowledge of the software development process and how it fits within the IT architecture and infrastructure
* Ability to develop enterprise guidelines and standards
* Knowledge and understanding of industry trends and new technologies and ability to apply trends to architectural needs
* Knowledge of enterprise platforms and operating systems or Knowledge of key business functions and processes
* Understanding of their Information Security Policy and Procedures how they fit within the IT architecture and infrastructure
* Ability to interact with and provide architectural design guidance to project teams made up of employee and/or supplier resources
In return you will be rewarded with a great package including £65,000 - £70,000 basic, 8% pension if you contribute 5%, private medical, life cover (4x), 25 days holiday plus superb working environment and exceptional career development growth and potential.
If you are interested in this excellent role please send your CV for a full brief. The People Network is an employment agency and will respond to all candidates within 3 working days.
.
The People Network is acting as an Employment Business in relation to this vacancy.
The company is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity
The People Network is part of the Pertemps Network Group of companies and is a specialist IT and technical recruitment consultancy with offices in London, Birmingham and Wiltshire. Experienced in placing permanent, interim and contract IT and technical staff at all levels across a range of sectors including Banking, Financial Services, Telecoms, Consultancy and Software Houses across the UK and Mainland Europe.
If you would like a confidential and informal chat regarding your career please call and speak with one of our consultants.
For more information and latest vacancies please visit us on our website at (url removed)
Solution Architect, up to £70k, Near Reading.
This global Financial Services Company is looking for a Solution Architect with E2E experience in software development, infrastructure and business architecture, ideally have worked for a large complex organisation.
As a Solution Architect you will:
* Serve as the technical expert in application and/or business architecture for software development / infrastructure teams.
* Act as the SME for project teams in the plan, design, and delivery of IT solutions.
* In application architecture: designing the inter-system/application structures, advises teams of their standard requirements, security standards, methodology and processes.
* In business architecture: defines cross-business function processes, advises teams of consistent processes and common business functions.
* Drive the short & long term architecture strategy for the overall IT project portfolio for key business segments.
* Participate in proof of concepts to assist in defining technology direction and process improvement to enable business strategy.
* Communicate and validate programme architecture with Domain Architects, Business Solutions Manager, programme / project managers, executive level stakeholders and technical architects.
* Use a broad and deep understanding of business and/or technical concepts in multiple specialized fields to develop solutions to problems and design issues.
* Work assignments are typically focused on key products or business functions in the organization.
* Manage relationships with suppliers/vendors and/or business partners.
* Understand and promote their policy on Treating Customers Fairly (TCF).
* Ensure ongoing adherence to all relevant compliance regulations that may govern the business and complete all regulatory knowledge training where applicable in a timely fashion.
Essential skills and experience required are:
* Degree level educated or equivalent experience
* Proven Solution Architecture experience
* Knowledge of standards in IT architecture and infrastructure
* Knowledge of the software development process and how it fits within the IT architecture and infrastructure
* Ability to develop enterprise guidelines and standards
* Knowledge and understanding of industry trends and new technologies and ability to apply trends to architectural needs
* Knowledge of enterprise platforms and operating systems or Knowledge of key business functions and processes
* Understanding of their Information Security Policy and Procedures how they fit within the IT architecture and infrastructure
* Ability to interact with and provide architectural design guidance to project teams made up of employee and/or supplier resources
In return you will be rewarded with a great package including £65,000 - £70,000 basic, 8% pension if you contribute 5%, private medical, life cover (4x), 25 days holiday plus superb working environment and exceptional career development growth and potential.
If you are interested in this excellent role please send your CV for a full brief. The People Network is an employment agency and will respond to all candidates within 3 working days.
.
The People Network is acting as an Employment Business in relation to this vacancy.
The company is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity
The People Network is part of the Pertemps Network Group of companies and is a specialist IT and technical recruitment consultancy with offices in London, Birmingham and Wiltshire. Experienced in placing permanent, interim and contract IT and technical staff at all levels across a range of sectors including Banking, Financial Services, Telecoms, Consultancy and Software Houses across the UK and Mainland Europe.
If you would like a confidential and informal chat regarding your career please call and speak with one of our consultants.
For more information and latest vacancies please visit us on our website at (url removed)
Sep 09, 2016
Solution Architect, up to £70k, Near Reading.
This global Financial Services Company is looking for a Solution Architect with E2E experience in software development, infrastructure and business architecture, ideally have worked for a large complex organisation.
As a Solution Architect you will:
* Serve as the technical expert in application and/or business architecture for software development / infrastructure teams.
* Act as the SME for project teams in the plan, design, and delivery of IT solutions.
* In application architecture: designing the inter-system/application structures, advises teams of their standard requirements, security standards, methodology and processes.
* In business architecture: defines cross-business function processes, advises teams of consistent processes and common business functions.
* Drive the short & long term architecture strategy for the overall IT project portfolio for key business segments.
* Participate in proof of concepts to assist in defining technology direction and process improvement to enable business strategy.
* Communicate and validate programme architecture with Domain Architects, Business Solutions Manager, programme / project managers, executive level stakeholders and technical architects.
* Use a broad and deep understanding of business and/or technical concepts in multiple specialized fields to develop solutions to problems and design issues.
* Work assignments are typically focused on key products or business functions in the organization.
* Manage relationships with suppliers/vendors and/or business partners.
* Understand and promote their policy on Treating Customers Fairly (TCF).
* Ensure ongoing adherence to all relevant compliance regulations that may govern the business and complete all regulatory knowledge training where applicable in a timely fashion.
Essential skills and experience required are:
* Degree level educated or equivalent experience
* Proven Solution Architecture experience
* Knowledge of standards in IT architecture and infrastructure
* Knowledge of the software development process and how it fits within the IT architecture and infrastructure
* Ability to develop enterprise guidelines and standards
* Knowledge and understanding of industry trends and new technologies and ability to apply trends to architectural needs
* Knowledge of enterprise platforms and operating systems or Knowledge of key business functions and processes
* Understanding of their Information Security Policy and Procedures how they fit within the IT architecture and infrastructure
* Ability to interact with and provide architectural design guidance to project teams made up of employee and/or supplier resources
In return you will be rewarded with a great package including £65,000 - £70,000 basic, 8% pension if you contribute 5%, private medical, life cover (4x), 25 days holiday plus superb working environment and exceptional career development growth and potential.
If you are interested in this excellent role please send your CV for a full brief. The People Network is an employment agency and will respond to all candidates within 3 working days.
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The People Network is acting as an Employment Business in relation to this vacancy.
The company is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity
The People Network is part of the Pertemps Network Group of companies and is a specialist IT and technical recruitment consultancy with offices in London, Birmingham and Wiltshire. Experienced in placing permanent, interim and contract IT and technical staff at all levels across a range of sectors including Banking, Financial Services, Telecoms, Consultancy and Software Houses across the UK and Mainland Europe.
If you would like a confidential and informal chat regarding your career please call and speak with one of our consultants.
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