2nd Line Support Engineer Location: Rochester Due to the client's Rural location access to your own transport is essentialSalary: £39,000 annually, plus a comprehensive benefits packageWorking Hours: 7am to 5pm, Monday through Friday Are you keen to work in IT support career in a warehousing and distribution environment? Looking to make a impact by resolving technical issues and enhancing IT operations? Would an internal IT Support role appeal? Where you can take full ownership, shaping the future of our IT operations? We are looking for an experienced 2nd Line Support Engineer to join this internal team. We are not just looking for someone with the right skills; we are looking for a team member who is enthusiastic about driving IT excellence across our site. If you have a proven track record in IT support within dynamic environments like warehousing, distribution, or manufacturing, and are passionate about leveraging technology to solve problems, you might be the perfect fit for our team. Key Responsibilities: Mentoring the 1st line technician and aiding their professional development. Resolve IT issues promptly, coordinating with our MSP Partner for complex challenges. Manage technical support for hardware issues for both onsite and remote employees. Procurement and management of new hardware, maintaining system performance and security. Assist with the management and maintenance of the company's network infrastructure, including routers, switches, firewalls, and other networking devices. Whilst ensuring our network is fully optimised. Assist in IT projects from concept to completion, ensuring successful implementation of new technologies. Collaborate across departments to understand and support their IT needs effectively. Maintain an inventory of IT equipment, software, and licences. Out Of Hours cover will be required as part of the role. Essential Skills and Experience: Experience as a 2nd Line Engineer, ideally within warehousing, distribution, or manufacturing settings. High energy and enthusiasm for providing support across a large, technologically diverse site. Proficiency in supporting label printers and a strong grasp of computer hardware, software, and networking principles. Familiarity with Azure / Cloud hosting and Microsoft licensing. Understanding of network topology, with skills in network cabling termination and installation. Experience with WatchGuard, Ubiquiti, Aruba solutions is advantageous. Excellent problem-solving and troubleshooting abilities, with a knack for quick and effective issue resolution. Strong communication and interpersonal skills, capable of demystifying technical concepts for non-technical stakeholders. Build & maintain strong relationships with staff, MSP & ERP providers. A continuous desire to learn and improve your technical knowledge and skills. What We Offer: A competitive salary of £39,000, reflecting your experience and skill set. A benefits package that includes holiday allowance, potential bonuses, overtime opportunities and: Free apples and pears Free on-site parking Annual Bonus Fortnightly pay
Apr 20, 2024
Full time
2nd Line Support Engineer Location: Rochester Due to the client's Rural location access to your own transport is essentialSalary: £39,000 annually, plus a comprehensive benefits packageWorking Hours: 7am to 5pm, Monday through Friday Are you keen to work in IT support career in a warehousing and distribution environment? Looking to make a impact by resolving technical issues and enhancing IT operations? Would an internal IT Support role appeal? Where you can take full ownership, shaping the future of our IT operations? We are looking for an experienced 2nd Line Support Engineer to join this internal team. We are not just looking for someone with the right skills; we are looking for a team member who is enthusiastic about driving IT excellence across our site. If you have a proven track record in IT support within dynamic environments like warehousing, distribution, or manufacturing, and are passionate about leveraging technology to solve problems, you might be the perfect fit for our team. Key Responsibilities: Mentoring the 1st line technician and aiding their professional development. Resolve IT issues promptly, coordinating with our MSP Partner for complex challenges. Manage technical support for hardware issues for both onsite and remote employees. Procurement and management of new hardware, maintaining system performance and security. Assist with the management and maintenance of the company's network infrastructure, including routers, switches, firewalls, and other networking devices. Whilst ensuring our network is fully optimised. Assist in IT projects from concept to completion, ensuring successful implementation of new technologies. Collaborate across departments to understand and support their IT needs effectively. Maintain an inventory of IT equipment, software, and licences. Out Of Hours cover will be required as part of the role. Essential Skills and Experience: Experience as a 2nd Line Engineer, ideally within warehousing, distribution, or manufacturing settings. High energy and enthusiasm for providing support across a large, technologically diverse site. Proficiency in supporting label printers and a strong grasp of computer hardware, software, and networking principles. Familiarity with Azure / Cloud hosting and Microsoft licensing. Understanding of network topology, with skills in network cabling termination and installation. Experience with WatchGuard, Ubiquiti, Aruba solutions is advantageous. Excellent problem-solving and troubleshooting abilities, with a knack for quick and effective issue resolution. Strong communication and interpersonal skills, capable of demystifying technical concepts for non-technical stakeholders. Build & maintain strong relationships with staff, MSP & ERP providers. A continuous desire to learn and improve your technical knowledge and skills. What We Offer: A competitive salary of £39,000, reflecting your experience and skill set. A benefits package that includes holiday allowance, potential bonuses, overtime opportunities and: Free apples and pears Free on-site parking Annual Bonus Fortnightly pay
Our Client is a leading provider of IT-managed services, onsite support, and field engineering to the Education sector with a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities. Following continued growth, contract wins, and a number of new build school projects in the pipeline they are looking to hire a Senior IT Technician. As Senior IT Technician you will be responsible for providing senior technical support to staff and students, managing the school's IT infrastructure, networks, and ensuring the security and integrity of IT systems and data. You will also mentor onsite technicians and technical account managers, fostering their development and ensuring efficient IT operations. This role involves roaming and frequent travel across the UK to oversee and visit various customer sites including Salisbury, Stevenage, Horndean, and London. This may involve occasional travel with the potential for overnight stays. However, such overnight stays will be infrequent. Responsibilities Ensure Managed Service Schools' infrastructure is operating smoothly Standardising school setups including Veeam, SCCM, Aruba, Password Policies, etc. Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM) Assist in technical audit reviews for new clients and existing where required Provide technical assistance/information as requested in order to provide quotes for new equipment/projects Create and maintain documentation such as SoW, Disaster Recovery plans, etc. Creating procedures and user guides for technicians such as Templates for frequent tasks, IP addressing, change control, etc. Monitor skill levels of onsite technicians Ensure onsite technicians are trained in the use of the Business Management System and are able to access internal resources required for their job Oversee implementation of new software and hardware Liaise with 3rd party service or software providers Attend review meetings as required Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required Attend School Health and Safety, Safeguarding, and Security training, and adhere to procedures, and provide report anything that is cause for concern to the school contact and Service Manager Assist with general helpdesk role when required Skills and Experience Experience in an educational environment Microsoft Desktop Operating Systems Virtualisation through Hyper-V configuration and troubleshooting, VMWare configuration and troubleshooting, and SAN including SAS and iSCSI connectivity Networking experience through Wired and wireless networks configuration and troubleshooting, RADIUS/NPS, VLAN management, VPN management, and Firewall policy Microsoft Office 365, Azure, and Exchange Active Directory & Group Policy SCCM/MDT/WDS Backup/Restore such as Veeam B&R including cloud Internet filtering by filtering policies, HTTPS inspection, safeguarding reporting, and proxy authentication Advanced Troubleshooting through server and client OS, physical and virtual servers, hardware, software, and complex network issues Location: Winchester, Hampshire + Travel Term: Full-Time, Permanent Salary: £35,000 - £40,000 per annum Benefits: Annual bonus, 23 days paid holidays, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training, and development, paid travel expenses and more! Do not let this opportunity pass you by, which could be the catalyst to your career offering fantastic prospects. Please forward your CV details for immediate consideration and interview.
Apr 19, 2024
Full time
Our Client is a leading provider of IT-managed services, onsite support, and field engineering to the Education sector with a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities. Following continued growth, contract wins, and a number of new build school projects in the pipeline they are looking to hire a Senior IT Technician. As Senior IT Technician you will be responsible for providing senior technical support to staff and students, managing the school's IT infrastructure, networks, and ensuring the security and integrity of IT systems and data. You will also mentor onsite technicians and technical account managers, fostering their development and ensuring efficient IT operations. This role involves roaming and frequent travel across the UK to oversee and visit various customer sites including Salisbury, Stevenage, Horndean, and London. This may involve occasional travel with the potential for overnight stays. However, such overnight stays will be infrequent. Responsibilities Ensure Managed Service Schools' infrastructure is operating smoothly Standardising school setups including Veeam, SCCM, Aruba, Password Policies, etc. Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM) Assist in technical audit reviews for new clients and existing where required Provide technical assistance/information as requested in order to provide quotes for new equipment/projects Create and maintain documentation such as SoW, Disaster Recovery plans, etc. Creating procedures and user guides for technicians such as Templates for frequent tasks, IP addressing, change control, etc. Monitor skill levels of onsite technicians Ensure onsite technicians are trained in the use of the Business Management System and are able to access internal resources required for their job Oversee implementation of new software and hardware Liaise with 3rd party service or software providers Attend review meetings as required Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required Attend School Health and Safety, Safeguarding, and Security training, and adhere to procedures, and provide report anything that is cause for concern to the school contact and Service Manager Assist with general helpdesk role when required Skills and Experience Experience in an educational environment Microsoft Desktop Operating Systems Virtualisation through Hyper-V configuration and troubleshooting, VMWare configuration and troubleshooting, and SAN including SAS and iSCSI connectivity Networking experience through Wired and wireless networks configuration and troubleshooting, RADIUS/NPS, VLAN management, VPN management, and Firewall policy Microsoft Office 365, Azure, and Exchange Active Directory & Group Policy SCCM/MDT/WDS Backup/Restore such as Veeam B&R including cloud Internet filtering by filtering policies, HTTPS inspection, safeguarding reporting, and proxy authentication Advanced Troubleshooting through server and client OS, physical and virtual servers, hardware, software, and complex network issues Location: Winchester, Hampshire + Travel Term: Full-Time, Permanent Salary: £35,000 - £40,000 per annum Benefits: Annual bonus, 23 days paid holidays, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training, and development, paid travel expenses and more! Do not let this opportunity pass you by, which could be the catalyst to your career offering fantastic prospects. Please forward your CV details for immediate consideration and interview.
GMP Recruitment are proud to be partnered with a vastly successful manufacturing company located in Tewkesbury. We are recruiting on their behalf for a Senior IT Technician to join their team on a full time, permanent basis. Salary £35,000 working Monday - Friday. You will be required to travel to other depots to provide in-person support, and as such a full UK driving licence and access to a vehicle is a requirement of this role. Deputising for the IT Manager, you will deliver first-class technical support, supporting the Information and Communication Technology (ICT) requirements both at Head Office and across our regional Depots, you will work closely with the external Information Technology (IT) support companies as well as a part of the IT team and in-house projects. You will work to proactively improve and streamline internal workflows, identifying opportunities to replace extraneous process or implement new solutions. Senior IT Technician main duties: Co-ordination of systems, software and hardware The timely delivery of projects Fault finding and implementation of solutions Accurate and detailed reporting Ensuring compliance with applicable laws, codes of practice and regulations Maintenance and development of infrastructure Deputising for the IT Manager in their absence Supervision and mentorship of the IT Technician Senior IT Technician required skills and experience: You will be level 4/5 ICT, Business and Project Management qualified Able to demonstrate a minimum of two years relevant experienced and continued professional development. You will excel at fault finding with demonstrable experience in providing first and second line support for technical issues across network, printer, desktop & laptops Experience in overseeing and mentoring IT Technicians and liaising with third party ICT service and software providers. If the above role sounds perfect for you, or you require more information, please click apply to avoid missing out. GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency.
Apr 19, 2024
Full time
GMP Recruitment are proud to be partnered with a vastly successful manufacturing company located in Tewkesbury. We are recruiting on their behalf for a Senior IT Technician to join their team on a full time, permanent basis. Salary £35,000 working Monday - Friday. You will be required to travel to other depots to provide in-person support, and as such a full UK driving licence and access to a vehicle is a requirement of this role. Deputising for the IT Manager, you will deliver first-class technical support, supporting the Information and Communication Technology (ICT) requirements both at Head Office and across our regional Depots, you will work closely with the external Information Technology (IT) support companies as well as a part of the IT team and in-house projects. You will work to proactively improve and streamline internal workflows, identifying opportunities to replace extraneous process or implement new solutions. Senior IT Technician main duties: Co-ordination of systems, software and hardware The timely delivery of projects Fault finding and implementation of solutions Accurate and detailed reporting Ensuring compliance with applicable laws, codes of practice and regulations Maintenance and development of infrastructure Deputising for the IT Manager in their absence Supervision and mentorship of the IT Technician Senior IT Technician required skills and experience: You will be level 4/5 ICT, Business and Project Management qualified Able to demonstrate a minimum of two years relevant experienced and continued professional development. You will excel at fault finding with demonstrable experience in providing first and second line support for technical issues across network, printer, desktop & laptops Experience in overseeing and mentoring IT Technicians and liaising with third party ICT service and software providers. If the above role sounds perfect for you, or you require more information, please click apply to avoid missing out. GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency.
About us PTS specialise in workplace transformation we create intelligent, more efficient physical and digital spaces. With a rich history spanning four decades, PTS has supported clients globally, offering expertise, independent advice and delivering solutions that drive improved experience, collaboration, productivity, and safe, sustainable environments. We are engaged with some of the world's largest brands, on iconic projects that are shaping the future of how we live and work, and are now growing our multimedia, design & modelling teams. Overview of the Role Design Engineer for the PTS Physical Infrastructure Practice: Working as part of a multi-skilled team, provide structured cabling and telecoms design services to PTS clients. Convert client requirements from concept design to a fully functional solution and manage the tendering process and quality assurance of the installation. Liaise with other consultancies and internal PTS teams to perfect a coordinated design. Always represent PTS in a professional manner and exercise good communication skills with the Client, other design bodies and contractors Description of Duties Prepare and issue RIBA stage 2, 3 and 4 documentation including: plans; elevations, drawings and schedules to exacting standards using PTS in-house formats. Attend Client and design team meetings to provide advice on PI design items and ensure relevant standards are met. Ensure actions arising are tracked and resolved in a timely manner. Liaise with the architectural, mechanical, electrical, security and AV disciplines, etc. to produce coordinated designs. Carry out due diligence on equipment room placement and cable pathways. Prepare equipment room electrical and heat loading reports. Prepare cost estimations using PTS in-house toolsets. Prepare CDM designers' risk assessments. Attend installation team meetings, respond to requests for information and approve technical submittals and drawings. Carry out Equipment Room ready inspections. Carry out witness testing of installations on the Client s behalf. Provide weekly project status updates. Ensure PTS adherence to agreed scope of works raising and tracking change requests. Adopt PTS ISO 9001 quality procedures and ensure they are adhered to. Ensure that technical skills are kept up to-date and continually improved. Ensure proper time recording. Relevant Experience and Qualification Candidates should have experience in a technical structured cabling environment including design; estimation; installation and quality assurance. Understand the complexities of structured cabling installations in construction environments. Previous experience in data centre SCS design and campus distribution is an advantage. Relevant qualifications such as Certified Network Infrastructure Design (CNID ), Certified Network Infrastructure Design Professional (CNIDP ), BICSI Registered Communications Distribution Designer (RCDD), Certified Network Cable Installer (CNCI ), or Certified Network Infrastructure Technician (CNIT ) would be advantageous. Background and Responsibilities The role will suit someone who can meet multiple deadlines, as well as prioritise and thrive under pressure. Ideally candidates will have experience in the construction or IT industry. The successful candidate should have the ability to liaise with and confidently influence stakeholders along with the ability to work across several disciplines. Personal Qualities Excellent writing and literacy skills, in particular proof reading Excellent command of the English language Meticulous eye for detail Honest and forthright with the ability to challenge constructively. Self-motivated Ability to act on own initiative. Team player Methodical process orientated approach Excellent interpersonal skills A proactive and professional attitude . Equal Opportunities PTS is an Equal Opportunities employer and applicants are selected solely based on their relevant aptitudes, skills, and abilities. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, gender identification, pregnancy, maternity, colour, race, nationality, ethnic origin, religion, belief, sexual orientation, disability, age. This is not an exclusive list.
Apr 19, 2024
Full time
About us PTS specialise in workplace transformation we create intelligent, more efficient physical and digital spaces. With a rich history spanning four decades, PTS has supported clients globally, offering expertise, independent advice and delivering solutions that drive improved experience, collaboration, productivity, and safe, sustainable environments. We are engaged with some of the world's largest brands, on iconic projects that are shaping the future of how we live and work, and are now growing our multimedia, design & modelling teams. Overview of the Role Design Engineer for the PTS Physical Infrastructure Practice: Working as part of a multi-skilled team, provide structured cabling and telecoms design services to PTS clients. Convert client requirements from concept design to a fully functional solution and manage the tendering process and quality assurance of the installation. Liaise with other consultancies and internal PTS teams to perfect a coordinated design. Always represent PTS in a professional manner and exercise good communication skills with the Client, other design bodies and contractors Description of Duties Prepare and issue RIBA stage 2, 3 and 4 documentation including: plans; elevations, drawings and schedules to exacting standards using PTS in-house formats. Attend Client and design team meetings to provide advice on PI design items and ensure relevant standards are met. Ensure actions arising are tracked and resolved in a timely manner. Liaise with the architectural, mechanical, electrical, security and AV disciplines, etc. to produce coordinated designs. Carry out due diligence on equipment room placement and cable pathways. Prepare equipment room electrical and heat loading reports. Prepare cost estimations using PTS in-house toolsets. Prepare CDM designers' risk assessments. Attend installation team meetings, respond to requests for information and approve technical submittals and drawings. Carry out Equipment Room ready inspections. Carry out witness testing of installations on the Client s behalf. Provide weekly project status updates. Ensure PTS adherence to agreed scope of works raising and tracking change requests. Adopt PTS ISO 9001 quality procedures and ensure they are adhered to. Ensure that technical skills are kept up to-date and continually improved. Ensure proper time recording. Relevant Experience and Qualification Candidates should have experience in a technical structured cabling environment including design; estimation; installation and quality assurance. Understand the complexities of structured cabling installations in construction environments. Previous experience in data centre SCS design and campus distribution is an advantage. Relevant qualifications such as Certified Network Infrastructure Design (CNID ), Certified Network Infrastructure Design Professional (CNIDP ), BICSI Registered Communications Distribution Designer (RCDD), Certified Network Cable Installer (CNCI ), or Certified Network Infrastructure Technician (CNIT ) would be advantageous. Background and Responsibilities The role will suit someone who can meet multiple deadlines, as well as prioritise and thrive under pressure. Ideally candidates will have experience in the construction or IT industry. The successful candidate should have the ability to liaise with and confidently influence stakeholders along with the ability to work across several disciplines. Personal Qualities Excellent writing and literacy skills, in particular proof reading Excellent command of the English language Meticulous eye for detail Honest and forthright with the ability to challenge constructively. Self-motivated Ability to act on own initiative. Team player Methodical process orientated approach Excellent interpersonal skills A proactive and professional attitude . Equal Opportunities PTS is an Equal Opportunities employer and applicants are selected solely based on their relevant aptitudes, skills, and abilities. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, gender identification, pregnancy, maternity, colour, race, nationality, ethnic origin, religion, belief, sexual orientation, disability, age. This is not an exclusive list.
Senior IT Helpdesk Technician 27,000 - 29,500, Permanent, Burgess Hill, 23 days holiday, 37 hours per week We are working with a technology-focused secondary school and Sixth Form looking for a driven IT professional looking to develop their skills whilst working with a broad range of technology. The role will involve providing 2nd line support to staff, students, parents, and other stakeholders and day-to-day administration. Additionally, you will be contributing to the on-going maintenance, monitoring and development of school systems and security. You would be working within a dynamic and supportive team, with the following responsibilities: Monitoring the ticketing system throughout the day and acting as the first point of escalation to the Junior IT Helpdesk technician to support resolving issues Resolving hardware and software support issues as quickly and efficiently as possible Creating software images, re-imaging, or otherwise configuring, hardware for use by stakeholders, and keeping systems up to date through appropriate updates and patches. Supporting staff and parents over the telephone. Liaising with external suppliers and support providers when required. Managing users, privileges, permissions and security in Active Directory, Office 365 and Azure/Entra in accordance with best practice from Microsoft and the school's Cyber Essentials certification Providing support and maintenance to the school's physical and virtual servers using previous experience in Windows Server and VMware (or Hyper-V). Providing troubleshooting, support, maintenance, and performance enhancements to the physical and virtual network infrastructure through a strong knowledge of WAN/LAN, TCP/IP, DNS, DHCP and VLAN. The successful candidate will be working across the following range of technology: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) Active Directory, DNS, DHCP, Group Policy Essential requirements: A minimum of a Level 3 qualification in an IT-related field (such as A levels, BTEC, or a relevant apprenticeship) At least two years' relevant experience preferably in the education sector. Understanding of networking principles Knowledge of Windows 10/11 Desktop Support and Windows Server 2019/2022 Server Active Directory, DNS, DHCP, and Group Policy experience Switching and routing, VLANS, wireless networking experience Mobile Device Management (ideally Microsoft Intune and/or Mosyle) Package 27,000 - 29,500 Permanent 37 hours per week 23 days holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Apr 19, 2024
Full time
Senior IT Helpdesk Technician 27,000 - 29,500, Permanent, Burgess Hill, 23 days holiday, 37 hours per week We are working with a technology-focused secondary school and Sixth Form looking for a driven IT professional looking to develop their skills whilst working with a broad range of technology. The role will involve providing 2nd line support to staff, students, parents, and other stakeholders and day-to-day administration. Additionally, you will be contributing to the on-going maintenance, monitoring and development of school systems and security. You would be working within a dynamic and supportive team, with the following responsibilities: Monitoring the ticketing system throughout the day and acting as the first point of escalation to the Junior IT Helpdesk technician to support resolving issues Resolving hardware and software support issues as quickly and efficiently as possible Creating software images, re-imaging, or otherwise configuring, hardware for use by stakeholders, and keeping systems up to date through appropriate updates and patches. Supporting staff and parents over the telephone. Liaising with external suppliers and support providers when required. Managing users, privileges, permissions and security in Active Directory, Office 365 and Azure/Entra in accordance with best practice from Microsoft and the school's Cyber Essentials certification Providing support and maintenance to the school's physical and virtual servers using previous experience in Windows Server and VMware (or Hyper-V). Providing troubleshooting, support, maintenance, and performance enhancements to the physical and virtual network infrastructure through a strong knowledge of WAN/LAN, TCP/IP, DNS, DHCP and VLAN. The successful candidate will be working across the following range of technology: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) Active Directory, DNS, DHCP, Group Policy Essential requirements: A minimum of a Level 3 qualification in an IT-related field (such as A levels, BTEC, or a relevant apprenticeship) At least two years' relevant experience preferably in the education sector. Understanding of networking principles Knowledge of Windows 10/11 Desktop Support and Windows Server 2019/2022 Server Active Directory, DNS, DHCP, and Group Policy experience Switching and routing, VLANS, wireless networking experience Mobile Device Management (ideally Microsoft Intune and/or Mosyle) Package 27,000 - 29,500 Permanent 37 hours per week 23 days holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Employer description: Based in the heart of Bridgwater, Somerset, PC Comms has been supporting businesses in the Southwest of England since 2003. From humble beginnings, operating in the garage of its founder, Harley Brown, PC Comms has continuously grown in size and reputation. Regardless of our development and the size of businesses that we are thankful to work with, the founding philosophy has remained the same. Overview: We are currently looking for two Infrastructure Technician Apprentices to provide support to internal and external customers, helping them to be productive when using technology to their job role, by using tools to problem solve and trouble shoot non routine problems.The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. Salary: £14,560 per ; Key Tasks & Responsibilities: will include but not be limited to: Field incoming help requests from end users via both telephone and email in a courteous ; Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk ; Prioritise and schedule problems. Escalate problems (when required) to the appropriately 2nd and 3rd line ; Record, track, and document the help desk request problem solving Process, including all successful and unsuccessful decisions made, and actions taken, through to final ; Apply diagnostic utilities to aid in ; Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem ; Identify and learn appropriate software and hardware used and supported by Hosted ; What we are looking for: Exceptional customer service skills, verbal / written communication, and telephone manner Logical problem solver The ability to work independently or as part of a team Desktop support experience with familiarity around laptop and desktop builds running the latest versions of Microsoft Windows Active Directory Administration (passwords, users, groups, permissions) Office 365 Administration (passwords, users, groups, permissions) Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Working week: 40 hours a week, Monday to Friday (8:30am to 5:30pm) What's in it for you? We believe that success is built from within and as an employee of PC Comms we will invest in ; We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work. Benefits: A great working office environment surrounded by a supportive team in a rewarding role 22 days holiday per year + bank holidays Company pension scheme Access to the latest technology Access to technical online training to aid your personal progression Staff and Customer referral scheme Great transport links with free onsite parking Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ; Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Apr 19, 2024
Full time
Employer description: Based in the heart of Bridgwater, Somerset, PC Comms has been supporting businesses in the Southwest of England since 2003. From humble beginnings, operating in the garage of its founder, Harley Brown, PC Comms has continuously grown in size and reputation. Regardless of our development and the size of businesses that we are thankful to work with, the founding philosophy has remained the same. Overview: We are currently looking for two Infrastructure Technician Apprentices to provide support to internal and external customers, helping them to be productive when using technology to their job role, by using tools to problem solve and trouble shoot non routine problems.The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. Salary: £14,560 per ; Key Tasks & Responsibilities: will include but not be limited to: Field incoming help requests from end users via both telephone and email in a courteous ; Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk ; Prioritise and schedule problems. Escalate problems (when required) to the appropriately 2nd and 3rd line ; Record, track, and document the help desk request problem solving Process, including all successful and unsuccessful decisions made, and actions taken, through to final ; Apply diagnostic utilities to aid in ; Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem ; Identify and learn appropriate software and hardware used and supported by Hosted ; What we are looking for: Exceptional customer service skills, verbal / written communication, and telephone manner Logical problem solver The ability to work independently or as part of a team Desktop support experience with familiarity around laptop and desktop builds running the latest versions of Microsoft Windows Active Directory Administration (passwords, users, groups, permissions) Office 365 Administration (passwords, users, groups, permissions) Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Working week: 40 hours a week, Monday to Friday (8:30am to 5:30pm) What's in it for you? We believe that success is built from within and as an employee of PC Comms we will invest in ; We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work. Benefits: A great working office environment surrounded by a supportive team in a rewarding role 22 days holiday per year + bank holidays Company pension scheme Access to the latest technology Access to technical online training to aid your personal progression Staff and Customer referral scheme Great transport links with free onsite parking Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ; Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Apprentices are in demand If you're curious about the Cloud, interested in IT, have an affinity for AI or a soft spot for hardware support - there's a future in tech for you! Our IT Technician Apprenticeship turns problem-solvers like you into skilled operator in the world's most popular ;You'll gain on-the-job experience, earn a salary, and receive all your training at no cost to you. With QA's career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Master's degree, completely ; Apply now! What you will specialise in: Understanding networking and architecture Working with mobile and operating systems Exploring the capabilities of cloud Using business processes Coding and logic About you: Team player Excellent communication skills Willing to learn Organised A problem solver who's always up for a challenge What you need to start an IT apprenticeship: 5 GCSEs total English and Maths GCSE grade D or above 3 GCSEs grade A-C in any other subject Have lived in the UK or (EEA) European Economic Area for the last 3 years Interested? Apply today! Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door. Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completingThis apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA: When it comes to your future, a QA apprenticeship can open doors and change the game. The outcomes speak for themselves:In the last decade, we've jump-started the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like BBC, Barclays, Vodafone, Fujitsu and British Airways. Apply now and power your potential! Based on end-point assessments by the BCS 2020 PLEASE NOTE This is a training opportunity that may lead to an ;
Apr 19, 2024
Full time
Apprentices are in demand If you're curious about the Cloud, interested in IT, have an affinity for AI or a soft spot for hardware support - there's a future in tech for you! Our IT Technician Apprenticeship turns problem-solvers like you into skilled operator in the world's most popular ;You'll gain on-the-job experience, earn a salary, and receive all your training at no cost to you. With QA's career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Master's degree, completely ; Apply now! What you will specialise in: Understanding networking and architecture Working with mobile and operating systems Exploring the capabilities of cloud Using business processes Coding and logic About you: Team player Excellent communication skills Willing to learn Organised A problem solver who's always up for a challenge What you need to start an IT apprenticeship: 5 GCSEs total English and Maths GCSE grade D or above 3 GCSEs grade A-C in any other subject Have lived in the UK or (EEA) European Economic Area for the last 3 years Interested? Apply today! Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door. Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completingThis apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA: When it comes to your future, a QA apprenticeship can open doors and change the game. The outcomes speak for themselves:In the last decade, we've jump-started the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like BBC, Barclays, Vodafone, Fujitsu and British Airways. Apply now and power your potential! Based on end-point assessments by the BCS 2020 PLEASE NOTE This is a training opportunity that may lead to an ;
Apprentices are in demand If you're curious about the Cloud, interested in IT, have an affinity for AI or a soft spot for hardware support - there's a future in tech for you! Our IT Technician Apprenticeship turns problem-solvers like you into skilled operator in the world's most popular ;You'll gain on-the-job experience, earn a salary, and receive all your training at no cost to you. With QA's career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Master's degree, completely ; Apply now! What you will specialise in: Understanding networking and architecture Working with mobile and operating systems Exploring the capabilities of cloud Using business processes Coding and logic About you: Team player Excellent communication skills Willing to learn Organised A problem solver who's always up for a challenge What you need to start an IT apprenticeship: 5 GCSEs total English and Maths GCSE grade D or above 3 GCSEs grade A-C in any other subject Have lived in the UK or (EEA) European Economic Area for the last 3 years Interested? Apply today! Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door. Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completingThis apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA: When it comes to your future, a QA apprenticeship can open doors and change the game. The outcomes speak for themselves:In the last decade, we've jump-started the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like BBC, Barclays, Vodafone, Fujitsu and British Airways. Apply now and power your potential! Based on end-point assessments by the BCS 2020 PLEASE NOTE This is a training opportunity that may lead to an ;
Apr 19, 2024
Full time
Apprentices are in demand If you're curious about the Cloud, interested in IT, have an affinity for AI or a soft spot for hardware support - there's a future in tech for you! Our IT Technician Apprenticeship turns problem-solvers like you into skilled operator in the world's most popular ;You'll gain on-the-job experience, earn a salary, and receive all your training at no cost to you. With QA's career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Master's degree, completely ; Apply now! What you will specialise in: Understanding networking and architecture Working with mobile and operating systems Exploring the capabilities of cloud Using business processes Coding and logic About you: Team player Excellent communication skills Willing to learn Organised A problem solver who's always up for a challenge What you need to start an IT apprenticeship: 5 GCSEs total English and Maths GCSE grade D or above 3 GCSEs grade A-C in any other subject Have lived in the UK or (EEA) European Economic Area for the last 3 years Interested? Apply today! Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door. Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completingThis apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA: When it comes to your future, a QA apprenticeship can open doors and change the game. The outcomes speak for themselves:In the last decade, we've jump-started the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like BBC, Barclays, Vodafone, Fujitsu and British Airways. Apply now and power your potential! Based on end-point assessments by the BCS 2020 PLEASE NOTE This is a training opportunity that may lead to an ;
Exciting Opportunity: 1st & 2nd Line IT Support Technician Role Are you a dedicated IT professional seeking a rewarding position within an educational environment? GreatFind Recruitment is thrilled to present an opportunity for an enthusiastic IT Support Technician to join the dynamic team at our client's prestigious institution. If you possess excellent communication skills, thrive in a fast-paced setting, and have a passion for technology, this role is perfect for you. What's on Offer: Competitive salary ranging from 23,000 to 30,000, depending on experience. Full-time position with 40 hours per week, providing stability and security. Generous benefits package including 25 days holiday, pension scheme, and free parking. Opportunity for professional development and growth within a supportive environment. About the Role: As a 1st & 2nd Line IT Support Technician, you will play a crucial role in ensuring the smooth operation of our client's IT. Working closely with the data and project management team, you will provide comprehensive support across servers, networks, computing, and AV systems. This role offers a unique opportunity to contribute to the school's expansion and provide essential support to staff and pupils. Key Responsibilities: Deliver 1st & 2nd line support for computing and AV estate, ensuring prompt resolution of technical issues. Maintain the server and network infrastructure, diagnosing and analysing issues to support system architecture. Setup computers, emails, and Active Directory accounts, ensuring basic configurations are in place. Manage incidents and problem tickets within SLAs, maintaining a high level of service delivery. Support teaching and operational teams, ensuring all systems are available, up-to-date, and secure. Candidate Requirements: Excellent interpersonal skills with a positive and adaptable attitude. Proven experience in IT support roles, preferably within an educational setting. Proficiency in Microsoft environment, Office 365, and MS Teams. Strong knowledge of InTune/MDM, Azure AD, and Microsoft Servers. Experience in system deployment, imaging, and troubleshooting. Familiarity with networking, switching, and telephony systems. Education background is a bonus. Why Join: If you are passionate about technology and education, and you thrive in a collaborative environment, we want to hear from you. This role offers an exciting opportunity to make a real impact within an esteemed educational institution. Join us and be part of a supportive team dedicated to empowering the next generation of learners. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Apr 19, 2024
Full time
Exciting Opportunity: 1st & 2nd Line IT Support Technician Role Are you a dedicated IT professional seeking a rewarding position within an educational environment? GreatFind Recruitment is thrilled to present an opportunity for an enthusiastic IT Support Technician to join the dynamic team at our client's prestigious institution. If you possess excellent communication skills, thrive in a fast-paced setting, and have a passion for technology, this role is perfect for you. What's on Offer: Competitive salary ranging from 23,000 to 30,000, depending on experience. Full-time position with 40 hours per week, providing stability and security. Generous benefits package including 25 days holiday, pension scheme, and free parking. Opportunity for professional development and growth within a supportive environment. About the Role: As a 1st & 2nd Line IT Support Technician, you will play a crucial role in ensuring the smooth operation of our client's IT. Working closely with the data and project management team, you will provide comprehensive support across servers, networks, computing, and AV systems. This role offers a unique opportunity to contribute to the school's expansion and provide essential support to staff and pupils. Key Responsibilities: Deliver 1st & 2nd line support for computing and AV estate, ensuring prompt resolution of technical issues. Maintain the server and network infrastructure, diagnosing and analysing issues to support system architecture. Setup computers, emails, and Active Directory accounts, ensuring basic configurations are in place. Manage incidents and problem tickets within SLAs, maintaining a high level of service delivery. Support teaching and operational teams, ensuring all systems are available, up-to-date, and secure. Candidate Requirements: Excellent interpersonal skills with a positive and adaptable attitude. Proven experience in IT support roles, preferably within an educational setting. Proficiency in Microsoft environment, Office 365, and MS Teams. Strong knowledge of InTune/MDM, Azure AD, and Microsoft Servers. Experience in system deployment, imaging, and troubleshooting. Familiarity with networking, switching, and telephony systems. Education background is a bonus. Why Join: If you are passionate about technology and education, and you thrive in a collaborative environment, we want to hear from you. This role offers an exciting opportunity to make a real impact within an esteemed educational institution. Join us and be part of a supportive team dedicated to empowering the next generation of learners. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained.This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line / infrastructure technician.This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license.In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources / Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained.This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line / infrastructure technician.This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license.In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources / Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Get Staffed Online Recruitment Limited
Melton Mowbray, Leicestershire
Do you have a passion for technology and solving technical challenges Do you have experience working in IT and are looking for an opportunity to progress your skillset If so, this role could be for you! About Our Client Our client is expanding their awesome team by offering the position of an IT Service Desk Technician at their rapidly expanding MSP (Managed Services provider) in Melton Mowbray. The successful candidate will become a valued member of a small but powerful IT team, providing first class IT Support services to a wide variety of customers. They will primarily be tasked with engaging directly with customers and providing technical support both remotely and occasionally on-site, as well as helping to foster client relationships and assisting with project implementation where necessary. Main responsibilities for the IT Support Technician: Provide end user technical support and assistance both remotely and occasionally on-site. Configuration and maintenance of PC's, Printers, Servers, and cabinets/networking equipment. Record all activities within a PSA & Ticketing system. Assist with implementation and delivery of IT Projects. Develop and maintain existing relationships with a handful of clients. Keep up to date with the latest vendor technologies and best practices. The successful candidate for the IT Support Technician role will: Have at least 1 years' experience of professionally supporting desktops and carrying out basic server administration, preferably within a Managed Services IT environment. Have a high degree of people skills and technical competence, with a strong learning aptitude and a confident ability to logically diagnose problems and faults. Have an excellent work ethic with the ability to manage and prioritise your own working time. Be approachable, intelligent, able to remain calm under pressure and have good verbal and written communication skills. Possess an enthusiastic 'can-do' attitude and be able to independently approach an unfamiliar problem logically, before escalating to other team members with a coherent diagnosis. Have a general understanding of Networking & DNS, telephony systems, and website/email hosting. Be willing to undertake some out of hours work in maintaining client infrastructure where absolutely required. Hold a full UK Driving Licence. Preferable (but not essential) experience: A wide variety of experience resolving and diagnosing Windows 10 issues Microsoft 365 administration (Exchange, SharePoint) Administering Microsoft Windows Server as well as basic Active Directory and Group Policy knowledge An understanding of TCP/IP networking and related infrastructure. Microsoft 365 Cloud Services (Azure AD, Intune) Knowledge of VoIP Telephony (SIP Traffic) Webhosting technologies (cPanel/WHM, MySQL) Linux CLI administration Why Join Competitive Salary: £26,000.00-£32,000.00 per year Personal Growth: Vendor-based certified training and progressive development plans. Included Private healthcare coverage Employer pension contribution 28 days annual leave including bank holidays +1 extra day of annual leave on/around your birthday Discounts and free food options Free on-site parking Regular team events, from Go-Karting and Escape Rooms to social dinners. Supplemental Information Work Schedule: 8:30am-5pm Monday to FridayLocation Requirements: Ability to commute to Melton Mowbray, LE13 0RQEducation: GCSE or equivalent requiredLicence: Full UK Driving Licence required So, if you think you have what it takes to be involved in a very diverse IT company, where no two days are ever the same, please send your CV - our client looks forward to meeting you!
Apr 19, 2024
Full time
Do you have a passion for technology and solving technical challenges Do you have experience working in IT and are looking for an opportunity to progress your skillset If so, this role could be for you! About Our Client Our client is expanding their awesome team by offering the position of an IT Service Desk Technician at their rapidly expanding MSP (Managed Services provider) in Melton Mowbray. The successful candidate will become a valued member of a small but powerful IT team, providing first class IT Support services to a wide variety of customers. They will primarily be tasked with engaging directly with customers and providing technical support both remotely and occasionally on-site, as well as helping to foster client relationships and assisting with project implementation where necessary. Main responsibilities for the IT Support Technician: Provide end user technical support and assistance both remotely and occasionally on-site. Configuration and maintenance of PC's, Printers, Servers, and cabinets/networking equipment. Record all activities within a PSA & Ticketing system. Assist with implementation and delivery of IT Projects. Develop and maintain existing relationships with a handful of clients. Keep up to date with the latest vendor technologies and best practices. The successful candidate for the IT Support Technician role will: Have at least 1 years' experience of professionally supporting desktops and carrying out basic server administration, preferably within a Managed Services IT environment. Have a high degree of people skills and technical competence, with a strong learning aptitude and a confident ability to logically diagnose problems and faults. Have an excellent work ethic with the ability to manage and prioritise your own working time. Be approachable, intelligent, able to remain calm under pressure and have good verbal and written communication skills. Possess an enthusiastic 'can-do' attitude and be able to independently approach an unfamiliar problem logically, before escalating to other team members with a coherent diagnosis. Have a general understanding of Networking & DNS, telephony systems, and website/email hosting. Be willing to undertake some out of hours work in maintaining client infrastructure where absolutely required. Hold a full UK Driving Licence. Preferable (but not essential) experience: A wide variety of experience resolving and diagnosing Windows 10 issues Microsoft 365 administration (Exchange, SharePoint) Administering Microsoft Windows Server as well as basic Active Directory and Group Policy knowledge An understanding of TCP/IP networking and related infrastructure. Microsoft 365 Cloud Services (Azure AD, Intune) Knowledge of VoIP Telephony (SIP Traffic) Webhosting technologies (cPanel/WHM, MySQL) Linux CLI administration Why Join Competitive Salary: £26,000.00-£32,000.00 per year Personal Growth: Vendor-based certified training and progressive development plans. Included Private healthcare coverage Employer pension contribution 28 days annual leave including bank holidays +1 extra day of annual leave on/around your birthday Discounts and free food options Free on-site parking Regular team events, from Go-Karting and Escape Rooms to social dinners. Supplemental Information Work Schedule: 8:30am-5pm Monday to FridayLocation Requirements: Ability to commute to Melton Mowbray, LE13 0RQEducation: GCSE or equivalent requiredLicence: Full UK Driving Licence required So, if you think you have what it takes to be involved in a very diverse IT company, where no two days are ever the same, please send your CV - our client looks forward to meeting you!
Employer description: MCS is an independently owned Building Services provider who specialise in the design, installation & delivery of building services solutions, covering all aspects of mechanical and electrical engineering installations. Our unique culture is part of our DNA and is an underpinning factor in our success. We offer a service which is innovative and client focused, we collaborate with our customers and supply chain partners to ensure we deliver the best results. Overview: We are now looking for an eager candidate to join us as an apprentice. Join our dynamic team where you will not only provide essential IT support but also play a crucial role in enhancing our cybersecurity posture. This role is tailored for individuals who are passionate about technology and cybersecurity, offering a unique opportunity to develop expertise in these areas using Microsoft 365 & other cutting-edge tools. Salary: £15,000 per annum. Duties: what you will do in your working day: Assist in providing comprehensive IT support, troubleshooting hardware, software, and network issues Play a pivotal role in improving the business's cybersecurity measures, focusing on Microsoft 365 security tools and features Involve in the configuration and maintenance of Microsoft 365 applications, emphasizing security and data protection (Exchange Online, SharePoint Online, Microsoft Desktop Apps) Contribute to securing our Microsoft RDS and Access EasyBuild accounting system against potential cyber threats Support the management of device configurations and enhance security protocols using Intune Collaborate in the implementation of IT strategic plans with a key focus on developing robust cybersecurity frameworks Participate in specialized training sessions and workshops centered around cybersecurity, Microsoft 365, and other relevant technologies Actively ensure adherence to the latest best practices in IT security, data protection, and compliance What we are looking for: Able to work to deadlines Methodical & organised Have excellent time management and attention to detail Some form of experience in IT Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Monday - Friday, 9am - 5pm. Total hours per week: 35 You will be trained in: Technical competencies Communication IT security Remote infrastructure Data Problem solving Benefits: Free on-site parking Cycle-to-work scheme Friendly atmosphere Coffee machine Free Tea/Coffee/fruit 28 Days Annual Leave (Incd Bank Holidays) Staff events (Paid for by Company) Paid sick leave Pension contribution matching Mental health and wellbeing support Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 19, 2024
Full time
Employer description: MCS is an independently owned Building Services provider who specialise in the design, installation & delivery of building services solutions, covering all aspects of mechanical and electrical engineering installations. Our unique culture is part of our DNA and is an underpinning factor in our success. We offer a service which is innovative and client focused, we collaborate with our customers and supply chain partners to ensure we deliver the best results. Overview: We are now looking for an eager candidate to join us as an apprentice. Join our dynamic team where you will not only provide essential IT support but also play a crucial role in enhancing our cybersecurity posture. This role is tailored for individuals who are passionate about technology and cybersecurity, offering a unique opportunity to develop expertise in these areas using Microsoft 365 & other cutting-edge tools. Salary: £15,000 per annum. Duties: what you will do in your working day: Assist in providing comprehensive IT support, troubleshooting hardware, software, and network issues Play a pivotal role in improving the business's cybersecurity measures, focusing on Microsoft 365 security tools and features Involve in the configuration and maintenance of Microsoft 365 applications, emphasizing security and data protection (Exchange Online, SharePoint Online, Microsoft Desktop Apps) Contribute to securing our Microsoft RDS and Access EasyBuild accounting system against potential cyber threats Support the management of device configurations and enhance security protocols using Intune Collaborate in the implementation of IT strategic plans with a key focus on developing robust cybersecurity frameworks Participate in specialized training sessions and workshops centered around cybersecurity, Microsoft 365, and other relevant technologies Actively ensure adherence to the latest best practices in IT security, data protection, and compliance What we are looking for: Able to work to deadlines Methodical & organised Have excellent time management and attention to detail Some form of experience in IT Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Monday - Friday, 9am - 5pm. Total hours per week: 35 You will be trained in: Technical competencies Communication IT security Remote infrastructure Data Problem solving Benefits: Free on-site parking Cycle-to-work scheme Friendly atmosphere Coffee machine Free Tea/Coffee/fruit 28 Days Annual Leave (Incd Bank Holidays) Staff events (Paid for by Company) Paid sick leave Pension contribution matching Mental health and wellbeing support Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Job Title: Customer Installation Engineer Location : Sheffield Salary: Competitive Job Type: Full Time, Permanent Overview: Come Join TNS's Customer Installation team. We are a team of highly skilled and committed Network Technicians tasked with delivering the highest quality solutions for our customers across our global network. Our mission statement is to deliver "Right First Time & On Time". At TNS, we provide mission critical, managed network solutions to clients in the Payments and Financial Service Markets that allow them to transact across highly secure, reliable, and high-speed solutions globally. Responsibilities: Customer Installation Technicians are engaged in the delivery (configuration, installation, testing and acceptance) of circuits and various types of TNS network devices. The Technician also provides support for internal TNS teams and for customers who are in the process of activating services on the TNS network. This is a technical position and requires an ability to combine independent working, sometimes outside of business hours, with a willingness to contribute to team objectives and maintain high standards whilst delivering business growth as part of TNS overall corporate strategy. The ideal candidate will not only do the job to the highest level of quality but will also proactively look to develop (through change of process/procedure or development of scripts/automation) ways of increasing quality and efficiency in how we deliver our services. The Job Responsibilities Include: Support customers during router installation and associated activities, including patch cabling and cross connects, and work closely with Field Technicians on installation, configuration and troubleshooting tasks Remain logged into the Installations phone queue during business hours to take calls from customer engineers at the point of device installation Take responsibility for the shared mailbox, ensuring emails are responded to in a timely manner and archival processes are followed Works with telecommunication companies to turn up circuits. Circuits include but not limited to: leased line DS0, DS1, DS1 hubs, DS3, DS3 hubs, OC3+, Ethernet, Frame Relay, DSL, ISDN, VPN, MPLS Ensure Remedy database integrity is always maintained and highlight where existing data requires updating Proactively highlight where processes can be made more efficient and consider the use of automation tools as necessary Provide updates to technical documentation for the Customer Implementation Group to ensure each customer solution is provided to Operations support groups in a timely manner Build and consolidate professional working relationships with technical peers within customer organisations and with other similar TNS teams around the globe Keep abreast of changes to TNS infrastructure and strategic direction and incorporate into existing processes as necessary Take an active role in understanding new TNS products and service offerings including changes to proprietary software functionality and operation. Use time management tools to assist with project task tracking and reporting Qualifications: Required: Proven ability to work under limited supervision and effectively demonstrates the ability to use independent judgment regularly in performance of job responsibilities. Proven experience in working concurrently on several reasonably complex assignments with minimal guidance. Working experience in Networking Understanding of and experience in the delivery of mission critical services using Broadband and/or Mobile connectivity. Effectively communicates information verbally and in writing in a clear and coherent manner. Fluent English written and verbal is required. Alternative language is also a benefit, in particular Spanish, French, and Italian. Must be able to work in a fast-paced environment and manage a variety of responsibilities at the same time. Role Level is dependent on qualifications and experience - Minimum 1 years' experience in a similar role is required. Desirable: Experience in the installation and configuration of one or more of these router types - Cisco, Juniper, Digi, Virtual Access, Fortinet A point-of-sale (POS), ATM, banking or finance industry background A Bachelor degree (US) or Higher National Diploma, HND (UK) CCNA, JNCIA, Linux Admin, ITIL Foundations/Service Delivery or Other Networking education/certifications Experienced user of MS Office applications - Outlook, Excel, Word, PowerPoint, Visio Experience with Remedy and Salesforce Mobile carrier data connectivity solution implementation/support PSTN technologies TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Field Service Engineer, Service Engineer, Garage Equipment technician, Field Service Technician, Service Technician, Garage Engineering Technician, Field Maintenance Engineer, Field Maintenance Technician, Mechanical Engineer, Mechanical Technician, Electrical Engineer, Electrical Technician, Repair Engineer, Repair Technician, Fitter will also be considered for this role.
Apr 19, 2024
Full time
Job Title: Customer Installation Engineer Location : Sheffield Salary: Competitive Job Type: Full Time, Permanent Overview: Come Join TNS's Customer Installation team. We are a team of highly skilled and committed Network Technicians tasked with delivering the highest quality solutions for our customers across our global network. Our mission statement is to deliver "Right First Time & On Time". At TNS, we provide mission critical, managed network solutions to clients in the Payments and Financial Service Markets that allow them to transact across highly secure, reliable, and high-speed solutions globally. Responsibilities: Customer Installation Technicians are engaged in the delivery (configuration, installation, testing and acceptance) of circuits and various types of TNS network devices. The Technician also provides support for internal TNS teams and for customers who are in the process of activating services on the TNS network. This is a technical position and requires an ability to combine independent working, sometimes outside of business hours, with a willingness to contribute to team objectives and maintain high standards whilst delivering business growth as part of TNS overall corporate strategy. The ideal candidate will not only do the job to the highest level of quality but will also proactively look to develop (through change of process/procedure or development of scripts/automation) ways of increasing quality and efficiency in how we deliver our services. The Job Responsibilities Include: Support customers during router installation and associated activities, including patch cabling and cross connects, and work closely with Field Technicians on installation, configuration and troubleshooting tasks Remain logged into the Installations phone queue during business hours to take calls from customer engineers at the point of device installation Take responsibility for the shared mailbox, ensuring emails are responded to in a timely manner and archival processes are followed Works with telecommunication companies to turn up circuits. Circuits include but not limited to: leased line DS0, DS1, DS1 hubs, DS3, DS3 hubs, OC3+, Ethernet, Frame Relay, DSL, ISDN, VPN, MPLS Ensure Remedy database integrity is always maintained and highlight where existing data requires updating Proactively highlight where processes can be made more efficient and consider the use of automation tools as necessary Provide updates to technical documentation for the Customer Implementation Group to ensure each customer solution is provided to Operations support groups in a timely manner Build and consolidate professional working relationships with technical peers within customer organisations and with other similar TNS teams around the globe Keep abreast of changes to TNS infrastructure and strategic direction and incorporate into existing processes as necessary Take an active role in understanding new TNS products and service offerings including changes to proprietary software functionality and operation. Use time management tools to assist with project task tracking and reporting Qualifications: Required: Proven ability to work under limited supervision and effectively demonstrates the ability to use independent judgment regularly in performance of job responsibilities. Proven experience in working concurrently on several reasonably complex assignments with minimal guidance. Working experience in Networking Understanding of and experience in the delivery of mission critical services using Broadband and/or Mobile connectivity. Effectively communicates information verbally and in writing in a clear and coherent manner. Fluent English written and verbal is required. Alternative language is also a benefit, in particular Spanish, French, and Italian. Must be able to work in a fast-paced environment and manage a variety of responsibilities at the same time. Role Level is dependent on qualifications and experience - Minimum 1 years' experience in a similar role is required. Desirable: Experience in the installation and configuration of one or more of these router types - Cisco, Juniper, Digi, Virtual Access, Fortinet A point-of-sale (POS), ATM, banking or finance industry background A Bachelor degree (US) or Higher National Diploma, HND (UK) CCNA, JNCIA, Linux Admin, ITIL Foundations/Service Delivery or Other Networking education/certifications Experienced user of MS Office applications - Outlook, Excel, Word, PowerPoint, Visio Experience with Remedy and Salesforce Mobile carrier data connectivity solution implementation/support PSTN technologies TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Field Service Engineer, Service Engineer, Garage Equipment technician, Field Service Technician, Service Technician, Garage Engineering Technician, Field Maintenance Engineer, Field Maintenance Technician, Mechanical Engineer, Mechanical Technician, Electrical Engineer, Electrical Technician, Repair Engineer, Repair Technician, Fitter will also be considered for this role.
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role 30,000 - 40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line / infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources / Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role 30,000 - 40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line / infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources / Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
IT Account Manager, £40K - £50K + Commission - Romsey Are you an experienced and driven IT Technician with knowledge in Infrastructure, Cloud and Network? Would you like to make a transition into an Account Manager role? If so, an excellent opportunity has arisen for a dedicated IT Account Manager to join a well-established company focused on empowering organisations with cutting-edge IT solutions that drive growth, efficiency, and success. The primary responsibility of the IT Account Manager is to manage and nurture relationships with an existing client base. The ideal candidate will have a strong understanding of IT solutions, excellent communication skills, and a passion for providing exceptional client service. Main duties of the IT Account Manager • Understand clients' business needs, challenges, and objectives to provide tailored IT solutions and services • Regularly review and analyse client accounts to identify areas for improvement or expansion • Generating new business with new and existing customers by building enduring relationships • Maintain accurate records of client interactions, transactions, and account status using CRM software Key competences of the IT Account Manager • Knowledge of IT infrastructure sales is essential • Competency in providing IT solutions, products, and services (WAN, Cloud, Security, Microsoft) • Knowledge of Azure is highly desirable, but training can be provided • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients. • Strategic thinking, problem-solving and prioritising skills. • Friendly and flexible approach towards colleagues and customers The IT Account Manager is a permanent and full-time role offering an annual salary up to £50K plus commission, healthcare scheme, pension, and social events. The successful candidate will be expected to stay current with IT industry trends and developments, which is crucial for providing valuable insights to clients and maintaining a competitive edge in the market. If you would like to hear more about this exciting opportunity and make your mark in a fast-paced, supportive, and growing business, please APPLY NOW!
Apr 19, 2024
Full time
IT Account Manager, £40K - £50K + Commission - Romsey Are you an experienced and driven IT Technician with knowledge in Infrastructure, Cloud and Network? Would you like to make a transition into an Account Manager role? If so, an excellent opportunity has arisen for a dedicated IT Account Manager to join a well-established company focused on empowering organisations with cutting-edge IT solutions that drive growth, efficiency, and success. The primary responsibility of the IT Account Manager is to manage and nurture relationships with an existing client base. The ideal candidate will have a strong understanding of IT solutions, excellent communication skills, and a passion for providing exceptional client service. Main duties of the IT Account Manager • Understand clients' business needs, challenges, and objectives to provide tailored IT solutions and services • Regularly review and analyse client accounts to identify areas for improvement or expansion • Generating new business with new and existing customers by building enduring relationships • Maintain accurate records of client interactions, transactions, and account status using CRM software Key competences of the IT Account Manager • Knowledge of IT infrastructure sales is essential • Competency in providing IT solutions, products, and services (WAN, Cloud, Security, Microsoft) • Knowledge of Azure is highly desirable, but training can be provided • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients. • Strategic thinking, problem-solving and prioritising skills. • Friendly and flexible approach towards colleagues and customers The IT Account Manager is a permanent and full-time role offering an annual salary up to £50K plus commission, healthcare scheme, pension, and social events. The successful candidate will be expected to stay current with IT industry trends and developments, which is crucial for providing valuable insights to clients and maintaining a competitive edge in the market. If you would like to hear more about this exciting opportunity and make your mark in a fast-paced, supportive, and growing business, please APPLY NOW!
Are you interested in working on products at the very cutting edge of technology? Want to join an Academy Award-winning company, and the world's largest supplier of precision motion capture and tracking systems? Key Responsibilities You will be responsible for diagnosing and resolving hardware and software issues, ensuring the efficient operation of end-user devices Provide first-line technical support to internal staff, resolving hardware and software issues promptly. Install, configure, and maintain end-user devices, including desktops, laptops, and peripherals. Assist in the administration and maintenance of IT infrastructure, including servers, routers, and switches. Respond to help desk tickets and inquiries in a timely & professional manner. Conduct regular system and software updates to ensure security and performance. Educate and support end-users on technology best practices and usage. Collaborate with external vendors for equipment procurement and maintenance. Document IT processes, procedures, and troubleshooting steps for knowledge sharing. Participate in IT projects, contributing to the planning and implementation of new technologies. Required Skills, Knowledge and Expertise Experience: The ideal candidate should possess the following: Experience with Windows environment (10, 11, Server 2016, 2019, and 2022) Proficiency with MS Office/365 AD, DNS, DHCP, Group Policy administration experience Hands-on experience with computers, laptops, printers, and mobile devices, including setup, administration, and rebuilding. Desirable Skills/Nice to Have: In addition to the key competencies, the following skills and experiences are desirable: O365/Azure Administration experience, including Teams, SharePoint Online, Email (Hybrid to premise) Backup Software VMware Wireless Anti-Virus Networked Printers VPN Power BI MDM Writing IT Documentation Familiarity with Ubuntu and Mac OS Personal Skills: The successful candidate will demonstrate the following personal skills: Highly self-motivated Eagerness to consistently improve themselves and the IT environment. Good initiative and problem-solving abilities Willingness to go above and beyond to ensure issues are resolved. Strong written and oral communication skills Proactive in suggesting improvements and solutions. Ability to remain calm under pressure and manage varying demands and workloads.
Apr 19, 2024
Full time
Are you interested in working on products at the very cutting edge of technology? Want to join an Academy Award-winning company, and the world's largest supplier of precision motion capture and tracking systems? Key Responsibilities You will be responsible for diagnosing and resolving hardware and software issues, ensuring the efficient operation of end-user devices Provide first-line technical support to internal staff, resolving hardware and software issues promptly. Install, configure, and maintain end-user devices, including desktops, laptops, and peripherals. Assist in the administration and maintenance of IT infrastructure, including servers, routers, and switches. Respond to help desk tickets and inquiries in a timely & professional manner. Conduct regular system and software updates to ensure security and performance. Educate and support end-users on technology best practices and usage. Collaborate with external vendors for equipment procurement and maintenance. Document IT processes, procedures, and troubleshooting steps for knowledge sharing. Participate in IT projects, contributing to the planning and implementation of new technologies. Required Skills, Knowledge and Expertise Experience: The ideal candidate should possess the following: Experience with Windows environment (10, 11, Server 2016, 2019, and 2022) Proficiency with MS Office/365 AD, DNS, DHCP, Group Policy administration experience Hands-on experience with computers, laptops, printers, and mobile devices, including setup, administration, and rebuilding. Desirable Skills/Nice to Have: In addition to the key competencies, the following skills and experiences are desirable: O365/Azure Administration experience, including Teams, SharePoint Online, Email (Hybrid to premise) Backup Software VMware Wireless Anti-Virus Networked Printers VPN Power BI MDM Writing IT Documentation Familiarity with Ubuntu and Mac OS Personal Skills: The successful candidate will demonstrate the following personal skills: Highly self-motivated Eagerness to consistently improve themselves and the IT environment. Good initiative and problem-solving abilities Willingness to go above and beyond to ensure issues are resolved. Strong written and oral communication skills Proactive in suggesting improvements and solutions. Ability to remain calm under pressure and manage varying demands and workloads.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Apr 19, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
IT Support Engineer - Cambridge. Our client is currently looking for an experienced IT Support Engineer to join a growing team. In this role, you'll play a crucial part in ensuring our clients' needs are met efficiently, providing front-end support, resolving incidents, and fulfilling service requests. Responsibilities: Provide day-to-day front-end support, resolving incidents, and fulfilling service requests. Onboard new clients, and assess and document current systems and infrastructure. Implement change/new systems and hardware at client sites. Investigate, diagnose, and resolve technical incidents, escalating when necessary. Travel to client sites across the UK (some overnight stays possible). Guide and support Service Desk Analysts and Field Service Technicians. Continuously improve knowledge across various software and hardware technologies. Propose improvements to client infrastructures/systems. Skills and Experience: Relevant IT qualifications. Microsoft 365 Certified: Modern Desktop Administrator Associate. Experience within a Service Desk environment. Expert knowledge of mobile devices, printers, and Bluetooth peripherals. Previous experience supporting and implementing client hardware and software.- DrayTek DCNA certified. 3CX Qualified (Advanced). MCSA Windows Server 2016-19 or equivalent. Microsoft Exchange qualifications. Experience in implementing various Firewall technologies.- Ability to use, support, and implement MS Office applications. Strong understanding of IT Networking principles. Ability to prioritize and multi-task efficiently. Proactive problem-solving skills. Understanding of GDPR principles. Benefits Flexible working Training and Development Onsite Parking Interested? Please Click Apply Now! IT Support Engineer - Cambridge.
Apr 19, 2024
Full time
IT Support Engineer - Cambridge. Our client is currently looking for an experienced IT Support Engineer to join a growing team. In this role, you'll play a crucial part in ensuring our clients' needs are met efficiently, providing front-end support, resolving incidents, and fulfilling service requests. Responsibilities: Provide day-to-day front-end support, resolving incidents, and fulfilling service requests. Onboard new clients, and assess and document current systems and infrastructure. Implement change/new systems and hardware at client sites. Investigate, diagnose, and resolve technical incidents, escalating when necessary. Travel to client sites across the UK (some overnight stays possible). Guide and support Service Desk Analysts and Field Service Technicians. Continuously improve knowledge across various software and hardware technologies. Propose improvements to client infrastructures/systems. Skills and Experience: Relevant IT qualifications. Microsoft 365 Certified: Modern Desktop Administrator Associate. Experience within a Service Desk environment. Expert knowledge of mobile devices, printers, and Bluetooth peripherals. Previous experience supporting and implementing client hardware and software.- DrayTek DCNA certified. 3CX Qualified (Advanced). MCSA Windows Server 2016-19 or equivalent. Microsoft Exchange qualifications. Experience in implementing various Firewall technologies.- Ability to use, support, and implement MS Office applications. Strong understanding of IT Networking principles. Ability to prioritize and multi-task efficiently. Proactive problem-solving skills. Understanding of GDPR principles. Benefits Flexible working Training and Development Onsite Parking Interested? Please Click Apply Now! IT Support Engineer - Cambridge.
1st Line Support Technician Location : Alfreton, Derbyshire, DE55 7JR Salary : Competitive based on experience Contract : Permanent, Full Time Company Benefits: Pension Scheme, 31 days holiday (including Statutory), Extra holidays for length of service, Life Insurance, Profit Related Pay, Employee Assistance Programme, incentive scheme. You ve probably not heard of ABC Mobility Group, but we are the holding Company for Autochair, Brig-Ayd Controls, the Adaptation Installation Company hubs, and the newly launched Mobility in Motion business. We operate in a niche market and while you may not know us now, one day as you inevitably get older you may come to rely on one of the products we offer. This is a growth market, and we are the market leaders in our area of expertise, offering products that enable people to maintain their independence, including the use of their cars. Our products are genuinely liberating and transformative for their users. Job Purpose: ABC Mobility Group is recruiting for 1st Line IT Support Technician to join our Infrastructure team on a full-time basis. We are looking for someone who is passionate about IT and has a keen interest in developing themselves alongside the business and IT objectives set by senior management. The role To support the IT team in providing a comprehensive IT service for The ABC Mobility Group to enable it to meet its company objectives and business targets. As IT Support Technician, you ll be responsible for supporting and maintaining the company's IT network, servers, client devices and security systems, including investigating, diagnosing, and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. Given the requirement for a passionate individual we also offer time within work hours to develop their IT skills to upskill themselves alongside the growing use of technology in the organisation. Job Duties Jira Service Management Investigating/Diagnosing/Resolving new & existing requests raised, Logging and management of problems/incidents and upkeep and creation of assets. Basic end user training. Creation and upkeep of documentation in Confluence. User onboarding and offboard Creating new users, Assigning rights to relevant software and files, Resetting passwords. 3cx administration Creation and amendments to extensions, Call log and recording requests, Provisioning desk and soft phones. Installation and configuring new and existing desktops, laptops, mobiles phones and tablets. Diagnosing and troubleshooting software and hardware issues. Repairing and replacing damaged/failed computer and network components. Supporting people whenever they encounter challenges with computers and network devices. To undertake project work as assigned by the IT Management Team. Liaise with 3rd party support. Stock management of IT equipment. Key Skills, Experience and Competencies Jira Service management or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite. Windows Server 2016/2019/2022 Microsoft cloud services Azure, Entra ID, Microsoft 365, Intune, SharePoint Windows Server roles DHCP, DNS, Active Directory, File and Print Basic networking experience Understanding of common network devices: Firewalls, routers, switches, and access points, Cabling: Patching to switches and making cables. Methodical approach to investigating issues using tools such as Google, ChatGPT etc. Great people skills with people from diverse backgrounds and IT skills levels. Good written and verbal communication skills. Reliable and punctual Driving license and access to your own car are mandatory. If you are excited by this opportunity, and feel you have the necessary skills and experience to be successful in this role click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance.
Apr 18, 2024
Full time
1st Line Support Technician Location : Alfreton, Derbyshire, DE55 7JR Salary : Competitive based on experience Contract : Permanent, Full Time Company Benefits: Pension Scheme, 31 days holiday (including Statutory), Extra holidays for length of service, Life Insurance, Profit Related Pay, Employee Assistance Programme, incentive scheme. You ve probably not heard of ABC Mobility Group, but we are the holding Company for Autochair, Brig-Ayd Controls, the Adaptation Installation Company hubs, and the newly launched Mobility in Motion business. We operate in a niche market and while you may not know us now, one day as you inevitably get older you may come to rely on one of the products we offer. This is a growth market, and we are the market leaders in our area of expertise, offering products that enable people to maintain their independence, including the use of their cars. Our products are genuinely liberating and transformative for their users. Job Purpose: ABC Mobility Group is recruiting for 1st Line IT Support Technician to join our Infrastructure team on a full-time basis. We are looking for someone who is passionate about IT and has a keen interest in developing themselves alongside the business and IT objectives set by senior management. The role To support the IT team in providing a comprehensive IT service for The ABC Mobility Group to enable it to meet its company objectives and business targets. As IT Support Technician, you ll be responsible for supporting and maintaining the company's IT network, servers, client devices and security systems, including investigating, diagnosing, and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. Given the requirement for a passionate individual we also offer time within work hours to develop their IT skills to upskill themselves alongside the growing use of technology in the organisation. Job Duties Jira Service Management Investigating/Diagnosing/Resolving new & existing requests raised, Logging and management of problems/incidents and upkeep and creation of assets. Basic end user training. Creation and upkeep of documentation in Confluence. User onboarding and offboard Creating new users, Assigning rights to relevant software and files, Resetting passwords. 3cx administration Creation and amendments to extensions, Call log and recording requests, Provisioning desk and soft phones. Installation and configuring new and existing desktops, laptops, mobiles phones and tablets. Diagnosing and troubleshooting software and hardware issues. Repairing and replacing damaged/failed computer and network components. Supporting people whenever they encounter challenges with computers and network devices. To undertake project work as assigned by the IT Management Team. Liaise with 3rd party support. Stock management of IT equipment. Key Skills, Experience and Competencies Jira Service management or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite. Windows Server 2016/2019/2022 Microsoft cloud services Azure, Entra ID, Microsoft 365, Intune, SharePoint Windows Server roles DHCP, DNS, Active Directory, File and Print Basic networking experience Understanding of common network devices: Firewalls, routers, switches, and access points, Cabling: Patching to switches and making cables. Methodical approach to investigating issues using tools such as Google, ChatGPT etc. Great people skills with people from diverse backgrounds and IT skills levels. Good written and verbal communication skills. Reliable and punctual Driving license and access to your own car are mandatory. If you are excited by this opportunity, and feel you have the necessary skills and experience to be successful in this role click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance.
Rise Technical Recruitment Limited
Chalfont St. Giles, Buckinghamshire
Service Desk Technician Chalfont - Shift Rota basis £25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees. This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles, and studios. The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department, they are looking for an additional engineer to help support the team when someone goes on leave. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift-based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks. The ideal candidate will possess some background knowledge in IT this could be during an IT related degree, certifications or during work experience. Be looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy. The person: Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge Able to commute to Chalfont Grove by car, bike, or on foot. Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues. Undertake additional duties as required to contribute to the success of our service delivery team. Reference Number: BBBH223482 To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 18, 2024
Full time
Service Desk Technician Chalfont - Shift Rota basis £25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees. This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles, and studios. The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department, they are looking for an additional engineer to help support the team when someone goes on leave. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift-based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks. The ideal candidate will possess some background knowledge in IT this could be during an IT related degree, certifications or during work experience. Be looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy. The person: Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge Able to commute to Chalfont Grove by car, bike, or on foot. Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues. Undertake additional duties as required to contribute to the success of our service delivery team. Reference Number: BBBH223482 To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.