About the role As an Operations Coordinator, you will apply your technical knowledge about systems and processes within the team and provide your expertise and guidance on the resolution of system, data, and service queries. You will work with internal teams such as our Data team, Qualification Development, and Assessment teams building quality assurance and assessment master data across the various platforms we use at City & Guilds. You will take responsibility for building product master data, enabling the integration across the SAP system whilst also maintaining and setting up master data for eMarking and related systems. You will also work closely with internal stakeholders to support the testing of new SAP and assessment platform functionality. About you As an Operations Coordinator, you will apply your technical knowledge about systems and processes within the team and provide your expertise and guidance on the resolution of system, data, and service queries. You will work with internal teams such as our Data team, Qualification Development, and Assessment teams building quality assurance and assessment master data across the various platforms we use at City & Guilds. You will take responsibility for building product master data, enabling the integration across the SAP system whilst also maintaining and setting up master data for eMarking and related systems. You will also work closely with internal stakeholders to support the testing of new SAP and assessment platform functionality. You will need good communication skills and problem-solving skills with a positive can-do attitude with a focus on producing high-quality outputs. Additionally, you will need to be comfortable working to deadlines and delivering to our Service Level Agreements and Key Performance Indicators. For more information about the role, refer to the attached Role Profile. Please note that due to this vacancy being a project based fixed term contract, your daily tasks may only include some of the duties listed. Our Story And Mission Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we're proud that everything we do is focused on achieving this purpose. Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again - gaining new skills at every stage of life, regardless of where they start. At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth. Our rich experience means we're uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training and consultancy. Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone. What We Offer We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You'll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. We welcome a discussion about how this role could work flexibly for you. For example, work pattern, job share, hours or location. Next Steps And How To Apply If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
Apr 19, 2024
Contractor
About the role As an Operations Coordinator, you will apply your technical knowledge about systems and processes within the team and provide your expertise and guidance on the resolution of system, data, and service queries. You will work with internal teams such as our Data team, Qualification Development, and Assessment teams building quality assurance and assessment master data across the various platforms we use at City & Guilds. You will take responsibility for building product master data, enabling the integration across the SAP system whilst also maintaining and setting up master data for eMarking and related systems. You will also work closely with internal stakeholders to support the testing of new SAP and assessment platform functionality. About you As an Operations Coordinator, you will apply your technical knowledge about systems and processes within the team and provide your expertise and guidance on the resolution of system, data, and service queries. You will work with internal teams such as our Data team, Qualification Development, and Assessment teams building quality assurance and assessment master data across the various platforms we use at City & Guilds. You will take responsibility for building product master data, enabling the integration across the SAP system whilst also maintaining and setting up master data for eMarking and related systems. You will also work closely with internal stakeholders to support the testing of new SAP and assessment platform functionality. You will need good communication skills and problem-solving skills with a positive can-do attitude with a focus on producing high-quality outputs. Additionally, you will need to be comfortable working to deadlines and delivering to our Service Level Agreements and Key Performance Indicators. For more information about the role, refer to the attached Role Profile. Please note that due to this vacancy being a project based fixed term contract, your daily tasks may only include some of the duties listed. Our Story And Mission Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we're proud that everything we do is focused on achieving this purpose. Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again - gaining new skills at every stage of life, regardless of where they start. At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth. Our rich experience means we're uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training and consultancy. Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone. What We Offer We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You'll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. We welcome a discussion about how this role could work flexibly for you. For example, work pattern, job share, hours or location. Next Steps And How To Apply If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
Do you have at least 3 years functional software support experience, and an ambition to develop your career in a dynamic fast growing company, that is market-leading in its sector? This newly created role in an expanding team entails supporting the support officers in response to tickets and cases, training team members in aspects of the solutions , analysing and fixing data, and ensuring all actions are taken within the team and across the wider company to provide a high level of service and support to clients in global companies. Needs an experienced, fast thinking senior support individual who is responsive to client and colleague needs and able to provide a superlative client experience. Excellent career prospects as the team grows. Salary around £28k to £32k pa plus annual bonus based on company and individual performance. Hybrid role with 3 days a week in Reading office near train station and town centre. Hours of work flexible around 9am to 5.30pm or 10:30am to 7pm. In this role you will: constantly have your finger on the pulse of the support tickets in play, their volume and severity and how they are being managed within the team, and step in as needed to improve and expedite resolutions ensure client users of e-learning software, their learning co ordinators / managers and your colleagues in customer success are provided with excellent support services and timely and accurate data and analyses train the team members on advanced aspects of the solutions and maintain /enhance training documentation ensure support processes and procedures are maintained and continually improved to provide world class service report to a support manager based offshore and the UK based Head of Services produce reports and analyses from technical data providing meaningful information for clients, colleagues and senior management when demand dictates, solve tickets and cases where there is a larger than usual backlog liaise with sales, customer success, development and other teams across your organisation to provide excellent customer service You must have: 3 or more years in software support ideally at senior level agility, able to think on your feet and manage a demanding workload at fast pace strong communication skills verbally and in writing to communicate with software users and managers determination to provide world class customer service to large scale prestigious global clients ability to co ordinate team efforts to manage a varying workload including peaks of demand analytical skills to understand problems, issues and data a team player attitude to work effectively within the support team and wider company motivation to take on opportunities to develop your career a dynamic fast growing company that is market leading in its niche Skills and attributes(not essential) experience of e-learning solutions experience of supply chain or procurement solutions French language skills Please contact us with a CV to find out more about this interesting role with excellent career development opportunities in a successful growing company. We always handle your data carefully and respectfully and in line with Data Protection Legislation and never send your details to any third party, including prospective employers, without your express permission. By applying to this vacancy you are agreeing that we can process your details as described in our Data Protection Policy and Privacy Policy, which you can find on our website.
Apr 19, 2024
Full time
Do you have at least 3 years functional software support experience, and an ambition to develop your career in a dynamic fast growing company, that is market-leading in its sector? This newly created role in an expanding team entails supporting the support officers in response to tickets and cases, training team members in aspects of the solutions , analysing and fixing data, and ensuring all actions are taken within the team and across the wider company to provide a high level of service and support to clients in global companies. Needs an experienced, fast thinking senior support individual who is responsive to client and colleague needs and able to provide a superlative client experience. Excellent career prospects as the team grows. Salary around £28k to £32k pa plus annual bonus based on company and individual performance. Hybrid role with 3 days a week in Reading office near train station and town centre. Hours of work flexible around 9am to 5.30pm or 10:30am to 7pm. In this role you will: constantly have your finger on the pulse of the support tickets in play, their volume and severity and how they are being managed within the team, and step in as needed to improve and expedite resolutions ensure client users of e-learning software, their learning co ordinators / managers and your colleagues in customer success are provided with excellent support services and timely and accurate data and analyses train the team members on advanced aspects of the solutions and maintain /enhance training documentation ensure support processes and procedures are maintained and continually improved to provide world class service report to a support manager based offshore and the UK based Head of Services produce reports and analyses from technical data providing meaningful information for clients, colleagues and senior management when demand dictates, solve tickets and cases where there is a larger than usual backlog liaise with sales, customer success, development and other teams across your organisation to provide excellent customer service You must have: 3 or more years in software support ideally at senior level agility, able to think on your feet and manage a demanding workload at fast pace strong communication skills verbally and in writing to communicate with software users and managers determination to provide world class customer service to large scale prestigious global clients ability to co ordinate team efforts to manage a varying workload including peaks of demand analytical skills to understand problems, issues and data a team player attitude to work effectively within the support team and wider company motivation to take on opportunities to develop your career a dynamic fast growing company that is market leading in its niche Skills and attributes(not essential) experience of e-learning solutions experience of supply chain or procurement solutions French language skills Please contact us with a CV to find out more about this interesting role with excellent career development opportunities in a successful growing company. We always handle your data carefully and respectfully and in line with Data Protection Legislation and never send your details to any third party, including prospective employers, without your express permission. By applying to this vacancy you are agreeing that we can process your details as described in our Data Protection Policy and Privacy Policy, which you can find on our website.
IT Support Technician 25k - 30k Herefordshire Benefits: Refer a friend bonus Employee rewards scheme such as Employee of the Month Retail discounts platform Health and wellbeing services for employees and their families 25 days holiday plus bank holidays System & Hardware Support Co-ordinator As a committed people company we strive to attract employees who have the desire to work hard and who wish to develop and build a career. We are currently looking for a Systems & Hardware Support Co-ordinator to join our enthusiastic team, one of the leading companies in the legionella compliance industry providing services to Local Authorities and Housing Associates throughout the UK. Job Purpose Reporting to the Head of IT - The System and Hardware Support Coordinator serves as a linchpin within the IT department, ensuring the seamless functioning of both hardware and software systems across the organisation. This role focuses on creating and managing user accounts, maintaining system integrity, and providing daily support to both engineers and office staff to promote efficient operational flow. Additionally, the coordinator is responsible for managing telecommunication devices, ensuring data security, and providing customised data solutions to meet the specific needs of the organisation. Main Duties & Responsibilities Create and manage user accounts and email mailboxes Maintain and update Active Directory (AD) with accurate contact information Administer multi-factor authentication (MFA) for all new users Write and implement Excel macros and SQL queries for data exports Set up and manage mobile devices for new starters, enrolling them onto Airwatch Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products Offer general user support Update site contacts and pricelists Create new sites, monitoring regimes, and user accounts for both engineers and office-based staff Ensure up-to-date rules on the .19 server for IRIS notifications Prepare and distribute weekly PM calls for the upcoming week Notify upcoming calls for the next week Create PM calls, contracts, and notify calls for the upcoming month Update existing contracts to include new sites, regimes, patterns, tasks, calls, and skills Create and manage user accounts and email mailboxes Assign or remove Microsoft licenses as required Maintain and update Active Directory (AD) with accurate contact information Administer multi-factor authentication (MFA) for all new users Manage and customise email services, including distribution groups Write and implement Excel macros and SQL queries for data exports Set up and manage mobile devices for new starters, enrolling them onto Airwatch Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products Business-specific application support - creating PM visits for the following week and month Commitment to continuous learning and development Experience, Skills & Requirements Technical Proficiency Solid understanding of Microsoft Office Suite, especially Excel for creating macros Microsoft 365 knowledge Familiarity with SQL for data manipulation and exports Proficient in Active Directory (AD) management including Azure AD and other Microsoft services Knowledge of mobile device management, particularly Airwatch Experience in setting up and troubleshooting hardware, including mobile phones and workstations Familiarity with VPN and Wi-Fi configurations Problem-Solving Skills Strong analytical and problem-solving abilities to diagnose and fix issues efficiently Ability to adapt and find solutions to new challenges as they arise Communication Skills Excellent verbal and written communication skills to liaise effectively with both technical and non-technical staff Ability to create clear and concise documentation for internal procedures and system configurations Teamwork and Leadership Ability to work well in a team, as well as independently when required Experience in leading or coordinating small projects or teams would be advantageous Customer Service Skills Strong interpersonal skills with a focus on customer service, for both internal and external stakeholders Ability to explain technical concepts to non-technical users in an understandable manner Professional Experience A minimum of 2-3 years of experience in a similar role is highly desirable Relevant certifications in IT, such as CompTIA A+, Network+, or Microsoft certifications, are advantageous INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 19, 2024
Full time
IT Support Technician 25k - 30k Herefordshire Benefits: Refer a friend bonus Employee rewards scheme such as Employee of the Month Retail discounts platform Health and wellbeing services for employees and their families 25 days holiday plus bank holidays System & Hardware Support Co-ordinator As a committed people company we strive to attract employees who have the desire to work hard and who wish to develop and build a career. We are currently looking for a Systems & Hardware Support Co-ordinator to join our enthusiastic team, one of the leading companies in the legionella compliance industry providing services to Local Authorities and Housing Associates throughout the UK. Job Purpose Reporting to the Head of IT - The System and Hardware Support Coordinator serves as a linchpin within the IT department, ensuring the seamless functioning of both hardware and software systems across the organisation. This role focuses on creating and managing user accounts, maintaining system integrity, and providing daily support to both engineers and office staff to promote efficient operational flow. Additionally, the coordinator is responsible for managing telecommunication devices, ensuring data security, and providing customised data solutions to meet the specific needs of the organisation. Main Duties & Responsibilities Create and manage user accounts and email mailboxes Maintain and update Active Directory (AD) with accurate contact information Administer multi-factor authentication (MFA) for all new users Write and implement Excel macros and SQL queries for data exports Set up and manage mobile devices for new starters, enrolling them onto Airwatch Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products Offer general user support Update site contacts and pricelists Create new sites, monitoring regimes, and user accounts for both engineers and office-based staff Ensure up-to-date rules on the .19 server for IRIS notifications Prepare and distribute weekly PM calls for the upcoming week Notify upcoming calls for the next week Create PM calls, contracts, and notify calls for the upcoming month Update existing contracts to include new sites, regimes, patterns, tasks, calls, and skills Create and manage user accounts and email mailboxes Assign or remove Microsoft licenses as required Maintain and update Active Directory (AD) with accurate contact information Administer multi-factor authentication (MFA) for all new users Manage and customise email services, including distribution groups Write and implement Excel macros and SQL queries for data exports Set up and manage mobile devices for new starters, enrolling them onto Airwatch Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products Business-specific application support - creating PM visits for the following week and month Commitment to continuous learning and development Experience, Skills & Requirements Technical Proficiency Solid understanding of Microsoft Office Suite, especially Excel for creating macros Microsoft 365 knowledge Familiarity with SQL for data manipulation and exports Proficient in Active Directory (AD) management including Azure AD and other Microsoft services Knowledge of mobile device management, particularly Airwatch Experience in setting up and troubleshooting hardware, including mobile phones and workstations Familiarity with VPN and Wi-Fi configurations Problem-Solving Skills Strong analytical and problem-solving abilities to diagnose and fix issues efficiently Ability to adapt and find solutions to new challenges as they arise Communication Skills Excellent verbal and written communication skills to liaise effectively with both technical and non-technical staff Ability to create clear and concise documentation for internal procedures and system configurations Teamwork and Leadership Ability to work well in a team, as well as independently when required Experience in leading or coordinating small projects or teams would be advantageous Customer Service Skills Strong interpersonal skills with a focus on customer service, for both internal and external stakeholders Ability to explain technical concepts to non-technical users in an understandable manner Professional Experience A minimum of 2-3 years of experience in a similar role is highly desirable Relevant certifications in IT, such as CompTIA A+, Network+, or Microsoft certifications, are advantageous INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Company description: SGB Job description: Information Security Coordinator We have an exciting opportunity for an organised individual to join our Information Security team at our Head Office in Milton Keynes. Your main responsibility as the Information Security Coordinator will be to collaborate with your IT colleagues to create and execute an extensive information security plan.You will be able to demonstrate excellent interpersonal skills, you will thrive in a busy and fast paced environment, and you will bring your expertise and attention to detail to provide first-class front-line assistance to our business. Key Responsibilities: Support Scania in the coordination and facilitation of Information Risk Assessments using approved corporate tools and methods. Work collaboratively across business functions to make information security an integrated part of daily operations and processes. Support colleagues to comply with Scania's information security principles, rules and standards. Act as the first point of contact for managing information security requests and queries via the group mailbox and other workflow management tools. Coordinate and facilitate Scania information security awareness activities. Support critical IT projects to ensure that identified security issues are addressed throughout the project life cycle. Support security processes, procedures, and service-level agreements (SLAs) to ensure that security controls are managed and maintained. MEET THE MANAGER Michelle is looking for the successful candidate to have a passion to learn and a proactive approach to contribute fresh ideas. The ideal candidate will be a collaborative team player who possesses a skill for fostering positive working relationships.Quote from Michelle "At Scania, the centre of the business is our incredible people, making every day unique and filled with continuous learning. We embrace new and different aspects of our business in an ever-changing environment". Working for Scania is not just about the job. It's about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries. At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation. We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone. Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
Apr 19, 2024
Full time
Company description: SGB Job description: Information Security Coordinator We have an exciting opportunity for an organised individual to join our Information Security team at our Head Office in Milton Keynes. Your main responsibility as the Information Security Coordinator will be to collaborate with your IT colleagues to create and execute an extensive information security plan.You will be able to demonstrate excellent interpersonal skills, you will thrive in a busy and fast paced environment, and you will bring your expertise and attention to detail to provide first-class front-line assistance to our business. Key Responsibilities: Support Scania in the coordination and facilitation of Information Risk Assessments using approved corporate tools and methods. Work collaboratively across business functions to make information security an integrated part of daily operations and processes. Support colleagues to comply with Scania's information security principles, rules and standards. Act as the first point of contact for managing information security requests and queries via the group mailbox and other workflow management tools. Coordinate and facilitate Scania information security awareness activities. Support critical IT projects to ensure that identified security issues are addressed throughout the project life cycle. Support security processes, procedures, and service-level agreements (SLAs) to ensure that security controls are managed and maintained. MEET THE MANAGER Michelle is looking for the successful candidate to have a passion to learn and a proactive approach to contribute fresh ideas. The ideal candidate will be a collaborative team player who possesses a skill for fostering positive working relationships.Quote from Michelle "At Scania, the centre of the business is our incredible people, making every day unique and filled with continuous learning. We embrace new and different aspects of our business in an ever-changing environment". Working for Scania is not just about the job. It's about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries. At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation. We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone. Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
About the role As an Operations Technical Coordinator you will apply your technical knowledge in relation to systems and processes within the team and provide your expertise and guidance on the resolution of system, data and service queries. You will work with internal teams such as our Data team, Operational delivery and our Assessment teams building quality assurance and assessment master data across the various platforms we use at City & Guilds. You will take responsibility for results processing and data management to ensure results/qualification conferrals are issues on time within KPI. You will work closely in collaboration across Exam and Results Service to perform analysis of data in SAP, interrogate systems and apply data correction so that results are validated and fulfilled. About you In this Operational role, you will need to have a blend of coordination and project skills, with a solid technical understanding of systems for Master Data, Data Intergration and data processing whilst being competent in working with data qualitatively from multiple sources. You will be able to plan, organise and prioritise you own work whilst building relationships effectively with both internal and external stakeholders. You will need good communication skills and problem solving skills with a positive can do attitude with a focus on producing high quality outputs. Additionally you will need to be comfortable working to deadlines and delivering to our Service Level Agreements and Key Performance Indicators. Our Story And Mission Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we're proud that everything we do is focused on achieving this purpose. Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again - gaining new skills at every stage of life, regardless of where they start. At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth. Our rich experience means we're uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training and consultancy. Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone. What We Offer We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You'll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. We welcome a discussion about how this role could work flexibly for you. For example, work pattern, job share, hours or location. Next Steps And How To Apply If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button. We shortlist on an ongoing basis so please submit your application as soon as possible as we may close the advert early.
Apr 18, 2024
Full time
About the role As an Operations Technical Coordinator you will apply your technical knowledge in relation to systems and processes within the team and provide your expertise and guidance on the resolution of system, data and service queries. You will work with internal teams such as our Data team, Operational delivery and our Assessment teams building quality assurance and assessment master data across the various platforms we use at City & Guilds. You will take responsibility for results processing and data management to ensure results/qualification conferrals are issues on time within KPI. You will work closely in collaboration across Exam and Results Service to perform analysis of data in SAP, interrogate systems and apply data correction so that results are validated and fulfilled. About you In this Operational role, you will need to have a blend of coordination and project skills, with a solid technical understanding of systems for Master Data, Data Intergration and data processing whilst being competent in working with data qualitatively from multiple sources. You will be able to plan, organise and prioritise you own work whilst building relationships effectively with both internal and external stakeholders. You will need good communication skills and problem solving skills with a positive can do attitude with a focus on producing high quality outputs. Additionally you will need to be comfortable working to deadlines and delivering to our Service Level Agreements and Key Performance Indicators. Our Story And Mission Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we're proud that everything we do is focused on achieving this purpose. Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again - gaining new skills at every stage of life, regardless of where they start. At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth. Our rich experience means we're uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training and consultancy. Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone. What We Offer We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You'll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. We welcome a discussion about how this role could work flexibly for you. For example, work pattern, job share, hours or location. Next Steps And How To Apply If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button. We shortlist on an ongoing basis so please submit your application as soon as possible as we may close the advert early.
We're looking for someone with excellent client communications skills, an analytical approach to problem solving and good hands on software skills for a software support consultant role within a dynamic, forward looking, fast growing e-learning solutions company. Ideally you will have at least a year's user support experience in a software company. Excellent career progression opportunities due to predicted rapid growth of the company and team, supportive culture and structured training and onboarding. Salary around £25k to £28k pa plus annual bonus based on company and individual performance. Hybrid role with 3 days a week in Reading office near train station and town centre. Hours of work flexible around 9am to 5.30pm or 10:30am to 7pm. In this role you will: communicate with software users by phone, email and video call respond to requests for assistance from users of the e-learning software within client companies provide data analyses, reports and statistics to co ordinators of the e-learning programmes within large prestigious organisations worldwide liaise with sales, customer success, development and other teams across your organisation to provide excellent customer service manage support tickets, prioritise cases according to urgency and SLAs escalate to senior support, technical support or developer support as required You must have: strong communication skills verbally and in writing to communicate with software users and managers motivation to provide excellent customer service ability to handle a varying workload including peaks of demand analytical skills to understand problems and issues and data motivation to learn and develop as your experience and the team grows a team player attitude to work effectively within the support team and wider company Optional skills that may be a plus include: previous customer support experience in software solutions experience of e-learning solutions experience of supply chain or procurement solutions Spoken French language skills Please contact us with a CV to find out more about this interesting role with excellent career development opportunities in a growing company that is leader in its field. We always handle your data carefully and respectfully and in line with Data Protection Legislation and never send your details to any third party, including prospective employers, without your express permission. By applying to this vacancy you are agreeing that we can process your details as described in our Data Protection Policy and Privacy Policy, which you can find on our website.
Apr 18, 2024
Full time
We're looking for someone with excellent client communications skills, an analytical approach to problem solving and good hands on software skills for a software support consultant role within a dynamic, forward looking, fast growing e-learning solutions company. Ideally you will have at least a year's user support experience in a software company. Excellent career progression opportunities due to predicted rapid growth of the company and team, supportive culture and structured training and onboarding. Salary around £25k to £28k pa plus annual bonus based on company and individual performance. Hybrid role with 3 days a week in Reading office near train station and town centre. Hours of work flexible around 9am to 5.30pm or 10:30am to 7pm. In this role you will: communicate with software users by phone, email and video call respond to requests for assistance from users of the e-learning software within client companies provide data analyses, reports and statistics to co ordinators of the e-learning programmes within large prestigious organisations worldwide liaise with sales, customer success, development and other teams across your organisation to provide excellent customer service manage support tickets, prioritise cases according to urgency and SLAs escalate to senior support, technical support or developer support as required You must have: strong communication skills verbally and in writing to communicate with software users and managers motivation to provide excellent customer service ability to handle a varying workload including peaks of demand analytical skills to understand problems and issues and data motivation to learn and develop as your experience and the team grows a team player attitude to work effectively within the support team and wider company Optional skills that may be a plus include: previous customer support experience in software solutions experience of e-learning solutions experience of supply chain or procurement solutions Spoken French language skills Please contact us with a CV to find out more about this interesting role with excellent career development opportunities in a growing company that is leader in its field. We always handle your data carefully and respectfully and in line with Data Protection Legislation and never send your details to any third party, including prospective employers, without your express permission. By applying to this vacancy you are agreeing that we can process your details as described in our Data Protection Policy and Privacy Policy, which you can find on our website.
Employer description: Link Scheme Ltd is the operator of the LINK system as set out in the Financial Services (Banking Reform) Act 2013. It works with the Payments Systems Regulator (PSR) to achieve its core objectives of promoting innovation and competition in LINK and furthering the interests of people and businesses that use LINK. Overview: The IT Systems Coordinator Apprentice role presents an exciting opportunity to grow and contribute within our dynamic Information Technology team at Link Scheme. As an apprentice, you'll collaborate closely with our Information Technology Manager and their team to ensure the smooth operation, configuration, and security of technology across our corporate networks. You'll receive a formal qualification in IT support (cloud network specialist) Level (3) with an industry leading education specialist QA. This training will be provided in a virtual classroom basis. The role: Your responsibilities will span helping to oversee the entire corporate network, including the development and enforcement of operational policies and procedures. We're looking for someone eager to learn various IT disciplines to meet our evolving demands. Additionally, you'll be tasked with managing assets in our company's Configuration Management Database (CMDB) software and utilizing our IT Service Management (ITSM) system to log support incidents and requests efficiently. Salary: £22,000 per annum. Duties: While the role encompasses a variety of tasks, the successful candidate will be expected to learn how to provide day-to-day support while managing role responsibilities, including: Assist in troubleshooting on site or remote, technical issues and provide timely resolutions to ensure minimal disruption to operations. Assist maintaining and monitoring Tech team communication channels making sure requests for assistance are acknowledged, recorded and dealt with in a timely manner. Managing and maintaining various IT systems and platforms. Providing front line IT support to LSHL employees. Assist managing the onsite corporate network hardware and infrastructure. Assist IT Manager and IT systems coordinator creating, implementing and maintaining Corporate IT policies and procedures. Understand technology lifecycle planning assisting in maintaining a reliable and secure corporate IT network. Develop strong corporate relationships to assess colleagues and stakeholders' technology support and security needs. Help provide assessments and pitches IT equipment and service packages during meetings or presentations. In addition to your regular duties, you'll be required to work in the office 2 to 3 days a week, as necessary, to foster collaboration and address onsite support needs effectively. You may also occasionally attend offsite team or business events, providing opportunities for networking and team building beyond the office environment. Desired skills / qualities: Passion for learning technology Customer service centric Confident Good communication skills Approachable Good attitude Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Full time - 35 hours per week, Monday to Friday. Hybrid working Benefits: Performance related annual bonus of up to 10% of annual salary. Holiday: 25 days plus bank holidays along with a holiday purchase and buy back scheme of up to 5 days. Pension: 6% employer and 4% employee with the opportunity to contribute more into this through our AVC program. Private Medical Insurance, Single or Family cover. This is a taxable benefit. Private Dental Insurance, Single or Family cover. This is a taxable benefit. Critical Illness Cover, Single. Covered for 2x basic salary. This is a taxable benefit. Group Income Protection. Subject to scheme rules you are entitled to receive 50% of salary after 26 weeks of sick up to a max of 2 years. After this period, if it is agreed the employee cannot return to work a lump sum of x 3 salary is paid. Group Life Assurance. You are entitled to receive 4 times your basic gross annual salary. 2 days paid leave per year for volunteering opportunities. Employee wellbeing programme including EAP programme, free eye tests, annual health checkup. We are developing the programme and there will be more things to come. Free onsite parking and free onsite charging for anyone who has an electric or hybrid vehicle. Future prospects: You can continue your professional development and will be offered a full time role & become an IT assistant coordinator after successfully completing the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 18, 2024
Full time
Employer description: Link Scheme Ltd is the operator of the LINK system as set out in the Financial Services (Banking Reform) Act 2013. It works with the Payments Systems Regulator (PSR) to achieve its core objectives of promoting innovation and competition in LINK and furthering the interests of people and businesses that use LINK. Overview: The IT Systems Coordinator Apprentice role presents an exciting opportunity to grow and contribute within our dynamic Information Technology team at Link Scheme. As an apprentice, you'll collaborate closely with our Information Technology Manager and their team to ensure the smooth operation, configuration, and security of technology across our corporate networks. You'll receive a formal qualification in IT support (cloud network specialist) Level (3) with an industry leading education specialist QA. This training will be provided in a virtual classroom basis. The role: Your responsibilities will span helping to oversee the entire corporate network, including the development and enforcement of operational policies and procedures. We're looking for someone eager to learn various IT disciplines to meet our evolving demands. Additionally, you'll be tasked with managing assets in our company's Configuration Management Database (CMDB) software and utilizing our IT Service Management (ITSM) system to log support incidents and requests efficiently. Salary: £22,000 per annum. Duties: While the role encompasses a variety of tasks, the successful candidate will be expected to learn how to provide day-to-day support while managing role responsibilities, including: Assist in troubleshooting on site or remote, technical issues and provide timely resolutions to ensure minimal disruption to operations. Assist maintaining and monitoring Tech team communication channels making sure requests for assistance are acknowledged, recorded and dealt with in a timely manner. Managing and maintaining various IT systems and platforms. Providing front line IT support to LSHL employees. Assist managing the onsite corporate network hardware and infrastructure. Assist IT Manager and IT systems coordinator creating, implementing and maintaining Corporate IT policies and procedures. Understand technology lifecycle planning assisting in maintaining a reliable and secure corporate IT network. Develop strong corporate relationships to assess colleagues and stakeholders' technology support and security needs. Help provide assessments and pitches IT equipment and service packages during meetings or presentations. In addition to your regular duties, you'll be required to work in the office 2 to 3 days a week, as necessary, to foster collaboration and address onsite support needs effectively. You may also occasionally attend offsite team or business events, providing opportunities for networking and team building beyond the office environment. Desired skills / qualities: Passion for learning technology Customer service centric Confident Good communication skills Approachable Good attitude Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Full time - 35 hours per week, Monday to Friday. Hybrid working Benefits: Performance related annual bonus of up to 10% of annual salary. Holiday: 25 days plus bank holidays along with a holiday purchase and buy back scheme of up to 5 days. Pension: 6% employer and 4% employee with the opportunity to contribute more into this through our AVC program. Private Medical Insurance, Single or Family cover. This is a taxable benefit. Private Dental Insurance, Single or Family cover. This is a taxable benefit. Critical Illness Cover, Single. Covered for 2x basic salary. This is a taxable benefit. Group Income Protection. Subject to scheme rules you are entitled to receive 50% of salary after 26 weeks of sick up to a max of 2 years. After this period, if it is agreed the employee cannot return to work a lump sum of x 3 salary is paid. Group Life Assurance. You are entitled to receive 4 times your basic gross annual salary. 2 days paid leave per year for volunteering opportunities. Employee wellbeing programme including EAP programme, free eye tests, annual health checkup. We are developing the programme and there will be more things to come. Free onsite parking and free onsite charging for anyone who has an electric or hybrid vehicle. Future prospects: You can continue your professional development and will be offered a full time role & become an IT assistant coordinator after successfully completing the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Michael Page Property and Construction
Manchester, Lancashire
To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description - Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams - Maintain client communication via email, calls and other channels - Compile helpdesk reports on volume, resolution time, client satisfaction and other key metrics - Identify opportunities for improvement - Assist with monthly client reports - Obtain quotes and facilitate POs - Ensure RAMS and competencies are received from contractors - Provide reception cover as and when is needed Profile - 1 to 2 years experience of a Facilities of helpdesk environment is ideal - Confident and a strong communicator - Good Administrative and computer skills - Excellent telephone manner - Organised and calm in busy environments - Experience of Purchase order management - Good Excel skills Job Offer - Fantastic career growth - Huge learning opportunity - £22,000 pa - Company benefits Note: must be commutable to the Salford area and be on site 5 days per week, standard office hours.
Apr 18, 2024
Full time
To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description - Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams - Maintain client communication via email, calls and other channels - Compile helpdesk reports on volume, resolution time, client satisfaction and other key metrics - Identify opportunities for improvement - Assist with monthly client reports - Obtain quotes and facilitate POs - Ensure RAMS and competencies are received from contractors - Provide reception cover as and when is needed Profile - 1 to 2 years experience of a Facilities of helpdesk environment is ideal - Confident and a strong communicator - Good Administrative and computer skills - Excellent telephone manner - Organised and calm in busy environments - Experience of Purchase order management - Good Excel skills Job Offer - Fantastic career growth - Huge learning opportunity - £22,000 pa - Company benefits Note: must be commutable to the Salford area and be on site 5 days per week, standard office hours.
Purpose of Job: The Systems Coordinator will play a pivotal role in supporting the effective use of SharePoint and Power Automate within our institution for communication and business support purposes. Main Tasks and Responsibilities: 1. In Common with All Other Staff: Uphold the mission, vision, values, and strategic objectives. Implement and advocate for the Equality and Diversity policies, actively combating discrimination. Engage in ongoing professional development activities. Adhere to the safeguarding, health and safety, data protection, and quality assurance policies. Handle data in compliance with General Data Protection Regulations. Assist in other support service areas during workload peak. 3. Particular to the Post: Develop and enhance the staff SharePoint intranet for improved functionality and visual appeal. Establish and maintain workflow processes using Power Automate. Act as a technology change agent, empowering colleagues to manage their own SharePoint sites. Provide guidance and support to staff on the effective use of SharePoint to enhance business processes and collaboration. Develop training materials and facilitate training sessions on SharePoint and workflows. Offer technical support for system maintenance and development, especially SharePoint. Lead and oversee SharePoint/workflow projects, including impact assessment and reporting. Maintain records and monitoring information on quality assurance. Attend Continuous Professional Development (CPD) activities to enhance knowledge and network with peers. Personal Skills Characteristics: Essential: Proficiency in SharePoint evaluation and deployment. Experience in workflow development. Understanding and ability to support staff with business technologies. Desirable: Demonstrated leadership in project design and implementation. Previous experience in an educational setting. Familiarity with mobile learning technologies. Strong web literacy, including proficiency in various web development software. Qualifications: Essential: Educated to Level 4. GCSE English/Maths or equivalent. Desirable: Relevant teaching qualification. Practical and Intellectual Skills: Expertise in Office 365. Ability to work under pressure and meet deadlines. Strong organisational and prioritisation skills. Aptitude for identifying system improvements. Excellent communication skills at all levels. Proficiency in producing and presenting reports. Quick learner of new IT applications. Competence in software for presentations and learning materials. Attention to detail and accuracy. Self-motivated with a desire for continuous learning. Team player with the ability to work independently. Ability to establish positive working relationships. Commitment to quality service and improvement. Dedication to student-centered culture and professional development. Professional appearance and conduct. Possession of a valid driving license and access to a vehicle or willingness to use public transport. Flexibility to work as required throughout the week/year. To apply, please submit your CV and a cover letter addressing the essential and desirable criteria outlined in the job description.
Apr 18, 2024
Seasonal
Purpose of Job: The Systems Coordinator will play a pivotal role in supporting the effective use of SharePoint and Power Automate within our institution for communication and business support purposes. Main Tasks and Responsibilities: 1. In Common with All Other Staff: Uphold the mission, vision, values, and strategic objectives. Implement and advocate for the Equality and Diversity policies, actively combating discrimination. Engage in ongoing professional development activities. Adhere to the safeguarding, health and safety, data protection, and quality assurance policies. Handle data in compliance with General Data Protection Regulations. Assist in other support service areas during workload peak. 3. Particular to the Post: Develop and enhance the staff SharePoint intranet for improved functionality and visual appeal. Establish and maintain workflow processes using Power Automate. Act as a technology change agent, empowering colleagues to manage their own SharePoint sites. Provide guidance and support to staff on the effective use of SharePoint to enhance business processes and collaboration. Develop training materials and facilitate training sessions on SharePoint and workflows. Offer technical support for system maintenance and development, especially SharePoint. Lead and oversee SharePoint/workflow projects, including impact assessment and reporting. Maintain records and monitoring information on quality assurance. Attend Continuous Professional Development (CPD) activities to enhance knowledge and network with peers. Personal Skills Characteristics: Essential: Proficiency in SharePoint evaluation and deployment. Experience in workflow development. Understanding and ability to support staff with business technologies. Desirable: Demonstrated leadership in project design and implementation. Previous experience in an educational setting. Familiarity with mobile learning technologies. Strong web literacy, including proficiency in various web development software. Qualifications: Essential: Educated to Level 4. GCSE English/Maths or equivalent. Desirable: Relevant teaching qualification. Practical and Intellectual Skills: Expertise in Office 365. Ability to work under pressure and meet deadlines. Strong organisational and prioritisation skills. Aptitude for identifying system improvements. Excellent communication skills at all levels. Proficiency in producing and presenting reports. Quick learner of new IT applications. Competence in software for presentations and learning materials. Attention to detail and accuracy. Self-motivated with a desire for continuous learning. Team player with the ability to work independently. Ability to establish positive working relationships. Commitment to quality service and improvement. Dedication to student-centered culture and professional development. Professional appearance and conduct. Possession of a valid driving license and access to a vehicle or willingness to use public transport. Flexibility to work as required throughout the week/year. To apply, please submit your CV and a cover letter addressing the essential and desirable criteria outlined in the job description.
Job Title: Project Manager Location: Newbury (up to 2 days remote working) Salary: Competitive Job Type: Full time, Permanent Start Date: ASAP An exciting opportunity has arisen to join us as a Project Manager. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. About the role: The ideal candidate will build relationships easily, confidently interacting with internal stakeholders (Implementation Engineers, Account Managers) as well as External stakeholders (clients, 3rd party vendors). Strategically engaging with more senior stakeholders. You will be skilled in building a picture of client needs and be passionate about delivering the highest levels of customer service. You will have a good understanding of work breakdown structure as demonstrated by your ability to develop a project plan with added product complexity and multiple phases of implementation. This will include, the deployment of Hospitality solutions, WIFI, Voice, and IT systems such as networks, desktops, servers, and Cloud solutions. You will lead project calls and project kick-off meetings with limited supervision. You will be the first point for escalations and respond to questions in real-time. You will also conduct service reviews and assist with contract renewals. Projects will vary in terms of scale and complexity across a diverse range of SMEs and hospitality clients. You will be a natural problem solver and proactively identify resource challenges, constraints, issues, and risks. This is the perfect role for someone already working as an IT Project Manager/Service Delivery Manager or someone currently working within hospitality with exposure to large-scale projects and keen to consolidate their experience in a dedicated projects role. Responsibilities: Build strong relationships with all clients and vendors First point of contact for several clients, including high-profile hospitality clients Ensure all project activity is managed in line with standard processes and policies Plan, monitor, and manage costs, timelines, and resources for successful delivery Provide accurate reporting and updates to all internal and external stakeholders Ensure issues and risks are effectively managed and take action to resolve them accordingly Ensure all key decisions and actions are captured Manage any project dependencies and impacts across business functions, liaising with other project team members as required Managing SLAs both internally and externally, and ensuring any breaches, failures, or incidents are escalated and managed appropriately. Manage the relevant supplier relationships Manage the transition of the project into BAU Ensure projects are correctly reviewed and closed out with the lessons learned captured, documented, and shared Ensure the project team is communicated with and fully informed at all times. Take ownership of client escalations, liaising with both internal teams and vendors where necessary Conduct service reviews and assist with contract renewals Experience: Project Management experience or exposure to projects within hospitality Experience in delivering IT projects would be advantageous Experience in the hospitality industry would be advantageous but not essential Proven ability to understand a client's business environment and motivation and translate this to affect A good all-round knowledge of IT principles Personal Attributes: Friendly and professional Commercially astute Understands key financials Excited about tech and able to convert this in a way that engages stakeholders Recognises the importance of frequent and clear communications Feel that every day is a day of learning and knowledge Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Full UK driving licence & access to a vehicle as some projects will require you to work from client sites. Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Project Management, Project Administrator, Service Delivery Coordinator, Operations Coordinator, Project Manager, Project Controller, Project Supervisor may also be considered for this role.
Apr 17, 2024
Full time
Job Title: Project Manager Location: Newbury (up to 2 days remote working) Salary: Competitive Job Type: Full time, Permanent Start Date: ASAP An exciting opportunity has arisen to join us as a Project Manager. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. About the role: The ideal candidate will build relationships easily, confidently interacting with internal stakeholders (Implementation Engineers, Account Managers) as well as External stakeholders (clients, 3rd party vendors). Strategically engaging with more senior stakeholders. You will be skilled in building a picture of client needs and be passionate about delivering the highest levels of customer service. You will have a good understanding of work breakdown structure as demonstrated by your ability to develop a project plan with added product complexity and multiple phases of implementation. This will include, the deployment of Hospitality solutions, WIFI, Voice, and IT systems such as networks, desktops, servers, and Cloud solutions. You will lead project calls and project kick-off meetings with limited supervision. You will be the first point for escalations and respond to questions in real-time. You will also conduct service reviews and assist with contract renewals. Projects will vary in terms of scale and complexity across a diverse range of SMEs and hospitality clients. You will be a natural problem solver and proactively identify resource challenges, constraints, issues, and risks. This is the perfect role for someone already working as an IT Project Manager/Service Delivery Manager or someone currently working within hospitality with exposure to large-scale projects and keen to consolidate their experience in a dedicated projects role. Responsibilities: Build strong relationships with all clients and vendors First point of contact for several clients, including high-profile hospitality clients Ensure all project activity is managed in line with standard processes and policies Plan, monitor, and manage costs, timelines, and resources for successful delivery Provide accurate reporting and updates to all internal and external stakeholders Ensure issues and risks are effectively managed and take action to resolve them accordingly Ensure all key decisions and actions are captured Manage any project dependencies and impacts across business functions, liaising with other project team members as required Managing SLAs both internally and externally, and ensuring any breaches, failures, or incidents are escalated and managed appropriately. Manage the relevant supplier relationships Manage the transition of the project into BAU Ensure projects are correctly reviewed and closed out with the lessons learned captured, documented, and shared Ensure the project team is communicated with and fully informed at all times. Take ownership of client escalations, liaising with both internal teams and vendors where necessary Conduct service reviews and assist with contract renewals Experience: Project Management experience or exposure to projects within hospitality Experience in delivering IT projects would be advantageous Experience in the hospitality industry would be advantageous but not essential Proven ability to understand a client's business environment and motivation and translate this to affect A good all-round knowledge of IT principles Personal Attributes: Friendly and professional Commercially astute Understands key financials Excited about tech and able to convert this in a way that engages stakeholders Recognises the importance of frequent and clear communications Feel that every day is a day of learning and knowledge Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Full UK driving licence & access to a vehicle as some projects will require you to work from client sites. Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Project Management, Project Administrator, Service Delivery Coordinator, Operations Coordinator, Project Manager, Project Controller, Project Supervisor may also be considered for this role.
Michael Page Property and Construction
Manchester, Lancashire
To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description - Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams - Maintain client communication via email, calls and other channels - Compile helpdesk reports on volume, resolution time, client satisfaction and other key metrics - Identify opportunities for improvement - Assist with monthly client reports - Obtain quotes and facilitate POs - Ensure RAMS and competencies are received from contractors - Provide reception cover as and when is needed Profile - 1 to 2 years experience of a Facilities of helpdesk environment is ideal - Confident and a strong communicator - Good Administrative and computer skills - Excellent telephone manner - Organised and calm in busy environments - Experience of Purchase order management - Good Excel skills Job Offer - Fantastic career growth - Huge learning opportunity - £22,000 pa - Company benefits Note: must be commutable to the Salford area and be on site 5 days per week, standard office hours.
Apr 17, 2024
Full time
To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description - Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams - Maintain client communication via email, calls and other channels - Compile helpdesk reports on volume, resolution time, client satisfaction and other key metrics - Identify opportunities for improvement - Assist with monthly client reports - Obtain quotes and facilitate POs - Ensure RAMS and competencies are received from contractors - Provide reception cover as and when is needed Profile - 1 to 2 years experience of a Facilities of helpdesk environment is ideal - Confident and a strong communicator - Good Administrative and computer skills - Excellent telephone manner - Organised and calm in busy environments - Experience of Purchase order management - Good Excel skills Job Offer - Fantastic career growth - Huge learning opportunity - £22,000 pa - Company benefits Note: must be commutable to the Salford area and be on site 5 days per week, standard office hours.
Would you like to work on a busy helpdesk responding to calls for a portfolio of properties across the Reed Group in London? Contract: 6 Months FTC Location: Raynes Park, Wimbledon (SW20 0BA) Salary: £24,000 to £26,000 We are seeking a Helpdesk Coordinator to join our Property Team on a 6-month fixed-term contract. This role is crucial in providing a streamlined and customer-focused service, managing the maintenance and upkeep of our global portfolio of properties. The ideal candidate will be an organised, practical thinker who thrives under pressure and excels in issue management. Operating since 1960, Reed is one of the best-known names in the recruitment industry because people trust us to deliver world class recruitment solutions. Reed has more than 3,000 permanent employees working across 425 business units in 250 locations worldwide, including Europe, Asia, and Australasia. Reed's property department is responsible for the search, acquisition, and fitting out of all new offices both nationally and internationally. The team is also responsible for managing the process of relocation, refurbishment, or minor works as well as maintaining all properties within the global portfolio. Day to Day of the role: Manage the property helpdesk email account, addressing all maintenance issues and potential complaints. Take frontline calls from Reed offices regarding emergency property maintenance. Log calls on the property database and book contractors to attend to onsite problems. Follow up on the progress of jobs and ensure timely resolution. Collate quotes and obtain necessary sign-off/authorisation. Check and code invoices for payment. Compile reports using data from the database and perform ad hoc administrative tasks as required. Maintain contracts on all services for the property portfolio. Ensure all properties comply with Fire and Health & Safety regulations. Required Skills & Qualifications: Energetic and organised with a practical approach to problem-solving. Thrives under pressure and is skilled in issue management. Professional demeanour with excellent communication skills, especially on the telephone. Ability to be assertive and persuasive when dealing with external contractors. Determination to resolve issues swiftly and effectively. Strong computer skills and excellent attention to detail. Ability to prioritise tasks to address the most urgent issues promptly. Benefits: Competitive salary Opportunity to work with a well-established and respected organisation. Experience in managing a diverse and international property portfolio. Be part of a dynamic and supportive team. Ability to buy more holiday on top of your 25 days Your own Microsoft device enabling you to work from home or the offices - wherever you work best Dedicated digital learning platform supported by our experienced in-house learning and development team
Apr 16, 2024
Full time
Would you like to work on a busy helpdesk responding to calls for a portfolio of properties across the Reed Group in London? Contract: 6 Months FTC Location: Raynes Park, Wimbledon (SW20 0BA) Salary: £24,000 to £26,000 We are seeking a Helpdesk Coordinator to join our Property Team on a 6-month fixed-term contract. This role is crucial in providing a streamlined and customer-focused service, managing the maintenance and upkeep of our global portfolio of properties. The ideal candidate will be an organised, practical thinker who thrives under pressure and excels in issue management. Operating since 1960, Reed is one of the best-known names in the recruitment industry because people trust us to deliver world class recruitment solutions. Reed has more than 3,000 permanent employees working across 425 business units in 250 locations worldwide, including Europe, Asia, and Australasia. Reed's property department is responsible for the search, acquisition, and fitting out of all new offices both nationally and internationally. The team is also responsible for managing the process of relocation, refurbishment, or minor works as well as maintaining all properties within the global portfolio. Day to Day of the role: Manage the property helpdesk email account, addressing all maintenance issues and potential complaints. Take frontline calls from Reed offices regarding emergency property maintenance. Log calls on the property database and book contractors to attend to onsite problems. Follow up on the progress of jobs and ensure timely resolution. Collate quotes and obtain necessary sign-off/authorisation. Check and code invoices for payment. Compile reports using data from the database and perform ad hoc administrative tasks as required. Maintain contracts on all services for the property portfolio. Ensure all properties comply with Fire and Health & Safety regulations. Required Skills & Qualifications: Energetic and organised with a practical approach to problem-solving. Thrives under pressure and is skilled in issue management. Professional demeanour with excellent communication skills, especially on the telephone. Ability to be assertive and persuasive when dealing with external contractors. Determination to resolve issues swiftly and effectively. Strong computer skills and excellent attention to detail. Ability to prioritise tasks to address the most urgent issues promptly. Benefits: Competitive salary Opportunity to work with a well-established and respected organisation. Experience in managing a diverse and international property portfolio. Be part of a dynamic and supportive team. Ability to buy more holiday on top of your 25 days Your own Microsoft device enabling you to work from home or the offices - wherever you work best Dedicated digital learning platform supported by our experienced in-house learning and development team
We are looking for a Data Performance and Systems Coordinator to join our Housing Team. You will share our values , commitment, and motivation to make a difference for our residents, clients, and communities. The role is countywide and based in Great Wenham, Suffolk. You will join us on a full time, permanent (37 hours per week) . You will earn a competitive salary of £34,834 - £41,418 per annum (pro rata for part time) Full time, part time and job share opportunities will be considered Your Data Performance and Systems Coordinator role: Reporting to the Housing Transformation Manager and additionally to the Head of Operations you will ensure high-quality performance information is available across Housing Operations and the DLO and that relevant regulatory and business-specific requirements are met. You will support colleagues to engage with performance information and provide advice and assurance on best practices and operational efficiencies. Additionally, you will maintain, upgrade and manage, systems, software, hardware and networks. The position is based at our Great Wenham Operational Hub, however some visits to our head office in Ipswich, will be a requirement of the job. What we're looking for in our Data Performance and Systems Coordinator: You should have a relevant Qualification at NVQ/HNC/degree or Equivalent knowledge gained through experience. Data and Performance go beyond reporting what has happened, you will be passionate about putting performance information into context, generating insights that will drive improvements. We require someone with a high level of skill in creating and interpreting data and performance analysis. This role is integral to developing our Housing Operations and DLO's (direct labour organisation) insight offer and delivering a more sophisticated analysis of the services being provided. You will deliver data products which ultimately support operational colleagues to deliver better services for our residents. Benefits you'll receive as our Data Performance and Systems Coordinator: Great opportunities for learning and development. Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years service, plus bank holidays). Competitive Local Government Pension Scheme. Wellbeing Support Program. Employee Assist Program. Health Care Options. About us Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk. We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK. Our ways of working Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with. We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents. Closing date: 11pm, 6 May 2024. If you think you have what it takes to be successful in this Data Performance and Systems Coordinator role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Apr 16, 2024
Full time
We are looking for a Data Performance and Systems Coordinator to join our Housing Team. You will share our values , commitment, and motivation to make a difference for our residents, clients, and communities. The role is countywide and based in Great Wenham, Suffolk. You will join us on a full time, permanent (37 hours per week) . You will earn a competitive salary of £34,834 - £41,418 per annum (pro rata for part time) Full time, part time and job share opportunities will be considered Your Data Performance and Systems Coordinator role: Reporting to the Housing Transformation Manager and additionally to the Head of Operations you will ensure high-quality performance information is available across Housing Operations and the DLO and that relevant regulatory and business-specific requirements are met. You will support colleagues to engage with performance information and provide advice and assurance on best practices and operational efficiencies. Additionally, you will maintain, upgrade and manage, systems, software, hardware and networks. The position is based at our Great Wenham Operational Hub, however some visits to our head office in Ipswich, will be a requirement of the job. What we're looking for in our Data Performance and Systems Coordinator: You should have a relevant Qualification at NVQ/HNC/degree or Equivalent knowledge gained through experience. Data and Performance go beyond reporting what has happened, you will be passionate about putting performance information into context, generating insights that will drive improvements. We require someone with a high level of skill in creating and interpreting data and performance analysis. This role is integral to developing our Housing Operations and DLO's (direct labour organisation) insight offer and delivering a more sophisticated analysis of the services being provided. You will deliver data products which ultimately support operational colleagues to deliver better services for our residents. Benefits you'll receive as our Data Performance and Systems Coordinator: Great opportunities for learning and development. Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years service, plus bank holidays). Competitive Local Government Pension Scheme. Wellbeing Support Program. Employee Assist Program. Health Care Options. About us Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk. We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK. Our ways of working Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with. We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents. Closing date: 11pm, 6 May 2024. If you think you have what it takes to be successful in this Data Performance and Systems Coordinator role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Commercial Project Manager London, W2 (with extensive travel to all Royal Parks) The Organisation The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year. We are now looking for a Commercial Projects Manager to join us on a permanent, full-time basis, working 36 hours per week. The Benefits - Salary of £43,126 - £47,200 per annum, depending on experience - 26 days' annual leave plus public holidays, increasing to 29 days after 3 years service - Pension scheme (3% employee contribution; up to 10% employer contribution) - Hybrid/agile working options - Private medical insurance and healthcare cash plan - Employee assistance programme and access to mental health first aiders - Learning and development opportunities - Cycle to work scheme - Offices in a beautiful location This is an unmissable opportunity for a qualified project manager, with experience of overseeing high-value income generation projects throughout their lifecycle, to join our passionate organisation. You ll have the chance to immerse yourself in the beauty of London's iconic Royal Parks whilst playing a pivotal part in preserving them for generations to come. You ll also expand your project management skill set and grow your career to new heights. So, if you re ready to embark on a fulfilling journey to protect, preserve and enhance London's iconic green spaces, we want to hear from you! The Role As a Commercial Projects Manager, you will plan, manage, and deliver sustainable commercial projects in support of our strategy and income targets. Collaborating with colleagues, you will ensure the delivery of successful project outcomes, overseeing projects throughout their lifecycle and undertaking business case development and the implementation of project management disciplines and processes. You will design and implement project tasks, supporting colleagues acting as experts in their area, and resolving issues to keep projects on track, remaining positive through challenges. About You To be considered as a Commercial Projects Manager, you will need: - Proven experience in successfully project managing high value (£1 million plus) commercial income generating projects throughout the entire project lifecycle - Demonstrable experience of delivering commercial business growth, through scoping, analysis, and project management - Demonstrable experience in leading the development of business cases to aid sound business decisions - Proven experience of project budget planning and management, with a strong track record in successfully managing financial processes - A relevant project management qualification (such as APM, Prince2, etc.) Other organisations may call this role, Project Lead, Project Operations Manager, Project Delivery Manager, or Programme Co-ordinator. We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an Accessibility Tools button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch. The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please click here to find out more on our approach to Equality, Diversity and Inclusion. So, if you are interested in this unique opportunity as a Commercial Projects Manager, please apply via the button shown. Successful candidates will be appointed on merit. For general role related queries, please email us, quoting the job reference and job title.
Apr 16, 2024
Full time
Commercial Project Manager London, W2 (with extensive travel to all Royal Parks) The Organisation The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year. We are now looking for a Commercial Projects Manager to join us on a permanent, full-time basis, working 36 hours per week. The Benefits - Salary of £43,126 - £47,200 per annum, depending on experience - 26 days' annual leave plus public holidays, increasing to 29 days after 3 years service - Pension scheme (3% employee contribution; up to 10% employer contribution) - Hybrid/agile working options - Private medical insurance and healthcare cash plan - Employee assistance programme and access to mental health first aiders - Learning and development opportunities - Cycle to work scheme - Offices in a beautiful location This is an unmissable opportunity for a qualified project manager, with experience of overseeing high-value income generation projects throughout their lifecycle, to join our passionate organisation. You ll have the chance to immerse yourself in the beauty of London's iconic Royal Parks whilst playing a pivotal part in preserving them for generations to come. You ll also expand your project management skill set and grow your career to new heights. So, if you re ready to embark on a fulfilling journey to protect, preserve and enhance London's iconic green spaces, we want to hear from you! The Role As a Commercial Projects Manager, you will plan, manage, and deliver sustainable commercial projects in support of our strategy and income targets. Collaborating with colleagues, you will ensure the delivery of successful project outcomes, overseeing projects throughout their lifecycle and undertaking business case development and the implementation of project management disciplines and processes. You will design and implement project tasks, supporting colleagues acting as experts in their area, and resolving issues to keep projects on track, remaining positive through challenges. About You To be considered as a Commercial Projects Manager, you will need: - Proven experience in successfully project managing high value (£1 million plus) commercial income generating projects throughout the entire project lifecycle - Demonstrable experience of delivering commercial business growth, through scoping, analysis, and project management - Demonstrable experience in leading the development of business cases to aid sound business decisions - Proven experience of project budget planning and management, with a strong track record in successfully managing financial processes - A relevant project management qualification (such as APM, Prince2, etc.) Other organisations may call this role, Project Lead, Project Operations Manager, Project Delivery Manager, or Programme Co-ordinator. We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an Accessibility Tools button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch. The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please click here to find out more on our approach to Equality, Diversity and Inclusion. So, if you are interested in this unique opportunity as a Commercial Projects Manager, please apply via the button shown. Successful candidates will be appointed on merit. For general role related queries, please email us, quoting the job reference and job title.
Continuous Improvement Coordinator Glasgow Area - £ Competitive Would you like to join an iconic drinks brand? What about the chance to get access to first-class training and development and the opportunity to contribute to a blank canvass CI environment? How about the opportunity to learn from some of the world s best and help kickstart a career in manufacturing based Continuous Improvement? Interested? If so, read on The role: We are looking for a Continuous Improvement professional to join us in our journey of the implementation and delivery of our 5 year plan towards manufacturing excellence. You will play a key role in supporting a clear vision on streamlining work and reducing waste for years to come. Working under the leadership and direction of the Continuous Improvement manager, you will provide and promote projects relating to continuous improvement and lean manufacturing in an FMCG context. A key part of this role is to influence positive change and ensure training and development of the existing tools, techniques and methodologies are sustainable on an ongoing basis for the site. What the day to day could look like: Proactively support the improvement of our Safety and Quality culture, leading by example in the delivery of our number 1 and 2 priorities within the business. Provide support for ongoing CI initiatives that look well into the future- this will include leading and sponsoring focussed improvement projects as well as supporting situational problem solving on a daily basis with the shop floor teams, striving to achieve root cause and putting in place 100 year fixes . Ensuring all activities are performed cross functionally to maximize engagement. Extending employee engagement through supporting the TRACCS that are actively running, aiding and coaching the teams to deliver their action plans and roadmaps on time. Building motivation and ownership through tiered accountability ranging from Short Interval Control, through Tier 1 to the Daily Operations Review. Support the delivery of training courses across multi-levels of the organization from Technical Operator to Production Manager Level, in line with the improvement roadmap working with the CI Manager and external providers. Using data to drive decision making and prioritization, actively seek out improvement opportunities within the workplace and build into the Brilliance in the Making roadmap. Driving root cause problem solving to be embedded into the business-as-usual culture. Working collaboratively with the Technical Training Facilitators to support in the roll out and delivery of SOP training and validation, ensuring any improvements made are captured. Are you who we re looking for? You have a professional qualification, or equivalent proven experience in a continuous improvement discipline, with proven knowledge and experience of the application of continuous improvement systems, standards and tools and how to execute and monitor these. You have experience of working within a complex high speed production environment. You have excellent knowledge of QSE standards ideally within a food and drink or FMCG manufacturing environment. You possess a high level of coaching expertise and influencing skills to help drive improvement and growth through culture, learning and experience, challenging at the appropriate times. You have a working knowledge of quality systems such as ISO9001, ISO14001, BS25999. You would describe yourself as having strong IT skills. You are disciplined with high standards and a natural flair for organization, administration and attention to detail. You will adopt a tenacious approach to uncovering root causes of problems and will use creativity, innovation and an analytical approach to exhaust all options until a satisfactory solution is found. You are driven to deliver the best, personally and for the business. You consistently are able to engage effectively at all levels, with gravitas and a flexible communication style which can be adapted to suit the audience. You are able to construct an engaging business case/argument and vary approach and content to motivate, persuade and challenge. Interested? If so, get in touch with Bora Kesal at (url removed) or on (phone number removed). HRC is an equal opportunity employer and all applications will be treated as such.
Apr 15, 2024
Full time
Continuous Improvement Coordinator Glasgow Area - £ Competitive Would you like to join an iconic drinks brand? What about the chance to get access to first-class training and development and the opportunity to contribute to a blank canvass CI environment? How about the opportunity to learn from some of the world s best and help kickstart a career in manufacturing based Continuous Improvement? Interested? If so, read on The role: We are looking for a Continuous Improvement professional to join us in our journey of the implementation and delivery of our 5 year plan towards manufacturing excellence. You will play a key role in supporting a clear vision on streamlining work and reducing waste for years to come. Working under the leadership and direction of the Continuous Improvement manager, you will provide and promote projects relating to continuous improvement and lean manufacturing in an FMCG context. A key part of this role is to influence positive change and ensure training and development of the existing tools, techniques and methodologies are sustainable on an ongoing basis for the site. What the day to day could look like: Proactively support the improvement of our Safety and Quality culture, leading by example in the delivery of our number 1 and 2 priorities within the business. Provide support for ongoing CI initiatives that look well into the future- this will include leading and sponsoring focussed improvement projects as well as supporting situational problem solving on a daily basis with the shop floor teams, striving to achieve root cause and putting in place 100 year fixes . Ensuring all activities are performed cross functionally to maximize engagement. Extending employee engagement through supporting the TRACCS that are actively running, aiding and coaching the teams to deliver their action plans and roadmaps on time. Building motivation and ownership through tiered accountability ranging from Short Interval Control, through Tier 1 to the Daily Operations Review. Support the delivery of training courses across multi-levels of the organization from Technical Operator to Production Manager Level, in line with the improvement roadmap working with the CI Manager and external providers. Using data to drive decision making and prioritization, actively seek out improvement opportunities within the workplace and build into the Brilliance in the Making roadmap. Driving root cause problem solving to be embedded into the business-as-usual culture. Working collaboratively with the Technical Training Facilitators to support in the roll out and delivery of SOP training and validation, ensuring any improvements made are captured. Are you who we re looking for? You have a professional qualification, or equivalent proven experience in a continuous improvement discipline, with proven knowledge and experience of the application of continuous improvement systems, standards and tools and how to execute and monitor these. You have experience of working within a complex high speed production environment. You have excellent knowledge of QSE standards ideally within a food and drink or FMCG manufacturing environment. You possess a high level of coaching expertise and influencing skills to help drive improvement and growth through culture, learning and experience, challenging at the appropriate times. You have a working knowledge of quality systems such as ISO9001, ISO14001, BS25999. You would describe yourself as having strong IT skills. You are disciplined with high standards and a natural flair for organization, administration and attention to detail. You will adopt a tenacious approach to uncovering root causes of problems and will use creativity, innovation and an analytical approach to exhaust all options until a satisfactory solution is found. You are driven to deliver the best, personally and for the business. You consistently are able to engage effectively at all levels, with gravitas and a flexible communication style which can be adapted to suit the audience. You are able to construct an engaging business case/argument and vary approach and content to motivate, persuade and challenge. Interested? If so, get in touch with Bora Kesal at (url removed) or on (phone number removed). HRC is an equal opportunity employer and all applications will be treated as such.
Job Title: Project Manager Location: Newbury (up to 2 days remote working) Salary: Competitive Job Type: Full time, Permanent Start Date: ASAP An exciting opportunity has arisen to join us as a Project Manager. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. About the role: The ideal candidate will build relationships easily, confidently interacting with internal stakeholders (Implementation Engineers, Account Managers) as well as External stakeholders (clients, 3rd party vendors). Strategically engaging with more senior stakeholders. You will be skilled in building a picture of client needs and be passionate about delivering the highest levels of customer service. You will have a good understanding of work breakdown structure as demonstrated by your ability to develop a project plan with added product complexity and multiple phases of implementation. This will include, the deployment of Hospitality solutions, WIFI, Voice, and IT systems such as networks, desktops, servers, and Cloud solutions. You will lead project calls and project kick-off meetings with limited supervision. You will be the first point for escalations and respond to questions in real-time. You will also conduct service reviews and assist with contract renewals. Projects will vary in terms of scale and complexity across a diverse range of SMEs and hospitality clients. You will be a natural problem solver and proactively identify resource challenges, constraints, issues, and risks. This is the perfect role for someone already working as an IT Project Manager/Service Delivery Manager or someone currently working within hospitality with exposure to large-scale projects and keen to consolidate their experience in a dedicated projects role. Responsibilities: Build strong relationships with all clients and vendors First point of contact for several clients, including high-profile hospitality clients Ensure all project activity is managed in line with standard processes and policies Plan, monitor, and manage costs, timelines, and resources for successful delivery Provide accurate reporting and updates to all internal and external stakeholders Ensure issues and risks are effectively managed and take action to resolve them accordingly Ensure all key decisions and actions are captured Manage any project dependencies and impacts across business functions, liaising with other project team members as required Managing SLAs both internally and externally, and ensuring any breaches, failures, or incidents are escalated and managed appropriately. Manage the relevant supplier relationships Manage the transition of the project into BAU Ensure projects are correctly reviewed and closed out with the lessons learned captured, documented, and shared Ensure the project team is communicated with and fully informed at all times. Take ownership of client escalations, liaising with both internal teams and vendors where necessary Conduct service reviews and assist with contract renewals Experience: Project Management experience or exposure to projects within hospitality Experience in delivering IT projects would be advantageous Experience in the hospitality industry would be advantageous but not essential Proven ability to understand a client's business environment and motivation and translate this to affect A good all-round knowledge of IT principles Personal Attributes: Friendly and professional Commercially astute Understands key financials Excited about tech and able to convert this in a way that engages stakeholders Recognises the importance of frequent and clear communications Feel that every day is a day of learning and knowledge Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Full UK driving licence & access to a vehicle as some projects will require you to work from client sites. Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Project Management, Project Administrator, Service Delivery Coordinator, Operations Coordinator, Project Manager, Project Controller, Project Supervisor may also be considered for this role.
Apr 15, 2024
Full time
Job Title: Project Manager Location: Newbury (up to 2 days remote working) Salary: Competitive Job Type: Full time, Permanent Start Date: ASAP An exciting opportunity has arisen to join us as a Project Manager. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. About the role: The ideal candidate will build relationships easily, confidently interacting with internal stakeholders (Implementation Engineers, Account Managers) as well as External stakeholders (clients, 3rd party vendors). Strategically engaging with more senior stakeholders. You will be skilled in building a picture of client needs and be passionate about delivering the highest levels of customer service. You will have a good understanding of work breakdown structure as demonstrated by your ability to develop a project plan with added product complexity and multiple phases of implementation. This will include, the deployment of Hospitality solutions, WIFI, Voice, and IT systems such as networks, desktops, servers, and Cloud solutions. You will lead project calls and project kick-off meetings with limited supervision. You will be the first point for escalations and respond to questions in real-time. You will also conduct service reviews and assist with contract renewals. Projects will vary in terms of scale and complexity across a diverse range of SMEs and hospitality clients. You will be a natural problem solver and proactively identify resource challenges, constraints, issues, and risks. This is the perfect role for someone already working as an IT Project Manager/Service Delivery Manager or someone currently working within hospitality with exposure to large-scale projects and keen to consolidate their experience in a dedicated projects role. Responsibilities: Build strong relationships with all clients and vendors First point of contact for several clients, including high-profile hospitality clients Ensure all project activity is managed in line with standard processes and policies Plan, monitor, and manage costs, timelines, and resources for successful delivery Provide accurate reporting and updates to all internal and external stakeholders Ensure issues and risks are effectively managed and take action to resolve them accordingly Ensure all key decisions and actions are captured Manage any project dependencies and impacts across business functions, liaising with other project team members as required Managing SLAs both internally and externally, and ensuring any breaches, failures, or incidents are escalated and managed appropriately. Manage the relevant supplier relationships Manage the transition of the project into BAU Ensure projects are correctly reviewed and closed out with the lessons learned captured, documented, and shared Ensure the project team is communicated with and fully informed at all times. Take ownership of client escalations, liaising with both internal teams and vendors where necessary Conduct service reviews and assist with contract renewals Experience: Project Management experience or exposure to projects within hospitality Experience in delivering IT projects would be advantageous Experience in the hospitality industry would be advantageous but not essential Proven ability to understand a client's business environment and motivation and translate this to affect A good all-round knowledge of IT principles Personal Attributes: Friendly and professional Commercially astute Understands key financials Excited about tech and able to convert this in a way that engages stakeholders Recognises the importance of frequent and clear communications Feel that every day is a day of learning and knowledge Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Full UK driving licence & access to a vehicle as some projects will require you to work from client sites. Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Project Management, Project Administrator, Service Delivery Coordinator, Operations Coordinator, Project Manager, Project Controller, Project Supervisor may also be considered for this role.
We have a new opportunity for a Project Manager to join our team within Vistry South East Midlands, at our site in Upwood, Cambridgeshire. As our Project Manageryou will be responsible for overseeing and supporting the control and delivery of construction projects to meet client specifications (safety, quality, cost, time, etc.) such that all budget, risk, specification, project timescales, customer and business objectives are met in full. Located in Ramsey, this project is the 2nd phase on an existing site and will consist of 160 affordable houses and apartments. There will be multiple client meetings on site, so excellent stakeholder management skills are essential for this role, along with the ability to drive the site teams to ensure we are delivering high quality homes. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Valid SMSTS Certificate Construction-related academic qualification; BSc, or HNC or time-served tradesperson with proven track record in Site Management Experience working on new build residential multi story projects Experience in the management of Health and Safety Ability to analyse technical and commercial aspects of developments and apply solutions in terms of time, cost, quality and best use of available resources. A proven operational, team player who can set direction and delivery within challenging market conditions. Excellent interpersonal skills Creates a positive environment which drives a culture of respect and mutual support within their team. Creates consensus through influence and persuasion with the ability to inspire others. Reputation for integrity, maturity and sound business judgment and be totally comfortable leading and working in a team environment. Qualified to the required CIOB Grade applicable at the time in accordance with group policy Good working knowledge of Microsoft Word, Excel, Asta Power Project Managing all aspects of the build process Good working knowledge of the JCT D&B contract Up to date knowledge of Health and Safety obligations and building legislation A good understanding of the considerate contractor's requirements to achieve high scores. More about the Project Manager role Responsible for the safety and welfare of the general public, staff and supply chain within their control under the strict observance of the Vistry safety policy Drive delivery of continuous safety improvements Overall responsibility for the successful safe completion of the project: quality, time, procurement, client interface and to lead by example in all that they do, from commencement on site to a snag free PC. In collaboration with the Project Design Co-ordinator, management of internal/external design team/consultants to meet project deadlines and contract design requirements Work collaboratively with the project MQS, QS and Buying team to procure efficiently and to programme to meet both the budget and programme needs Encourage and coach team members to develop their skills, giving regular feedback and providing challenging learning experiences Ensure employees feel motivated and engaged to deliver excellence Assist in the recruitment of the best people available to meet project needs Manage liaisons, interfaces and contacts with project client and stakeholder such that positive and ongoing customer relationships are maintained Manage all correspondence related to the project Ensure that detailed plans are developed commensurate with the overall project plan such that material, resources and supply chain can be procured and scheduled Chair site meetings; progress meetings, safety meetings and project reviews with all stakeholders as appropriate, including the production of formal client and internal project reports and drop line programmes Ensure that all additional work is identified, fully costed and agreed with the client Understand and appreciate the commercial implications and drivers within the construction process and incorporate these within decision making Strategically produces and regularly reviews the project programme (including Procurement & Design) to ensure completion on time Ensure Vistry processes on site are adhered to Ensure all team members are fully inducted and carry out role specific requirements, identifying opportunities for improvement Ensure team members understand any sustainability practices relevant to their role, and encourage continuous improvement Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Apr 14, 2024
Full time
We have a new opportunity for a Project Manager to join our team within Vistry South East Midlands, at our site in Upwood, Cambridgeshire. As our Project Manageryou will be responsible for overseeing and supporting the control and delivery of construction projects to meet client specifications (safety, quality, cost, time, etc.) such that all budget, risk, specification, project timescales, customer and business objectives are met in full. Located in Ramsey, this project is the 2nd phase on an existing site and will consist of 160 affordable houses and apartments. There will be multiple client meetings on site, so excellent stakeholder management skills are essential for this role, along with the ability to drive the site teams to ensure we are delivering high quality homes. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Valid SMSTS Certificate Construction-related academic qualification; BSc, or HNC or time-served tradesperson with proven track record in Site Management Experience working on new build residential multi story projects Experience in the management of Health and Safety Ability to analyse technical and commercial aspects of developments and apply solutions in terms of time, cost, quality and best use of available resources. A proven operational, team player who can set direction and delivery within challenging market conditions. Excellent interpersonal skills Creates a positive environment which drives a culture of respect and mutual support within their team. Creates consensus through influence and persuasion with the ability to inspire others. Reputation for integrity, maturity and sound business judgment and be totally comfortable leading and working in a team environment. Qualified to the required CIOB Grade applicable at the time in accordance with group policy Good working knowledge of Microsoft Word, Excel, Asta Power Project Managing all aspects of the build process Good working knowledge of the JCT D&B contract Up to date knowledge of Health and Safety obligations and building legislation A good understanding of the considerate contractor's requirements to achieve high scores. More about the Project Manager role Responsible for the safety and welfare of the general public, staff and supply chain within their control under the strict observance of the Vistry safety policy Drive delivery of continuous safety improvements Overall responsibility for the successful safe completion of the project: quality, time, procurement, client interface and to lead by example in all that they do, from commencement on site to a snag free PC. In collaboration with the Project Design Co-ordinator, management of internal/external design team/consultants to meet project deadlines and contract design requirements Work collaboratively with the project MQS, QS and Buying team to procure efficiently and to programme to meet both the budget and programme needs Encourage and coach team members to develop their skills, giving regular feedback and providing challenging learning experiences Ensure employees feel motivated and engaged to deliver excellence Assist in the recruitment of the best people available to meet project needs Manage liaisons, interfaces and contacts with project client and stakeholder such that positive and ongoing customer relationships are maintained Manage all correspondence related to the project Ensure that detailed plans are developed commensurate with the overall project plan such that material, resources and supply chain can be procured and scheduled Chair site meetings; progress meetings, safety meetings and project reviews with all stakeholders as appropriate, including the production of formal client and internal project reports and drop line programmes Ensure that all additional work is identified, fully costed and agreed with the client Understand and appreciate the commercial implications and drivers within the construction process and incorporate these within decision making Strategically produces and regularly reviews the project programme (including Procurement & Design) to ensure completion on time Ensure Vistry processes on site are adhered to Ensure all team members are fully inducted and carry out role specific requirements, identifying opportunities for improvement Ensure team members understand any sustainability practices relevant to their role, and encourage continuous improvement Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Who are Accent? We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first. Accent residents, customers, and colleagues come from a diverse range of backgrounds, which we embrace and celebrate. About the Role and Person 35 hours per week Permanent As our Business Transformation Project Manager, a summary of your role involves: This role will report to the Head of Business Transformation and will be responsible for overseeing the planning, implementation, and execution of priority projects within the Group. Working closely with cross-functional teams, stakeholders, and external partners, you will ensure that projects are delivered on time and budget, using agreed project governance, and meet the defined objectives. You will also act as coach to colleagues who are delivering projects and ensure your outputs contribute to the overall success of our transformational initiatives. To be successful in this role you'll bring: Proven experience of project managing cross-functional large-scale projects in a regulated environment, preferably within the housing or real estate industry. Excellent knowledge and experience of using different project management methodologies (e.g., Agile, Waterfall) and applying the governing principles. Demonstrated experience in stakeholder management and building collaborative relationships, including strong influencing skills with ability to gain buy-in from challenging stakeholders. Proven experience of implementing change management, including having delivered training, driven adoption and closed out projects. Location The successful candidate will be required to live within a commutable distance to our office in Bradford.We're a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer's needs.We'll provide you with the equipment and software that you'll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider. Salary The spot salary for this post is £50,000 for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. What will you get from us? In addition to a competitive salary and agile working, we also have a focus on employees' development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources. You'll also receive: 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week. A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover. Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion). Employee Assistance Programme "Hapi" Benefits App with multiple discounts. If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.You may have experience of the following: Business Change Program Manager, Housing Transformation Project Lead, Residential Development Transition Manager, Organisational Change Specialist, Housing Improvement Project Coordinator, Strategic Transformation Facilitator, Housing Transition Program Director, Residential Change Management Consultant, Project Supervisor, etc. REF-
Apr 14, 2024
Full time
Who are Accent? We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first. Accent residents, customers, and colleagues come from a diverse range of backgrounds, which we embrace and celebrate. About the Role and Person 35 hours per week Permanent As our Business Transformation Project Manager, a summary of your role involves: This role will report to the Head of Business Transformation and will be responsible for overseeing the planning, implementation, and execution of priority projects within the Group. Working closely with cross-functional teams, stakeholders, and external partners, you will ensure that projects are delivered on time and budget, using agreed project governance, and meet the defined objectives. You will also act as coach to colleagues who are delivering projects and ensure your outputs contribute to the overall success of our transformational initiatives. To be successful in this role you'll bring: Proven experience of project managing cross-functional large-scale projects in a regulated environment, preferably within the housing or real estate industry. Excellent knowledge and experience of using different project management methodologies (e.g., Agile, Waterfall) and applying the governing principles. Demonstrated experience in stakeholder management and building collaborative relationships, including strong influencing skills with ability to gain buy-in from challenging stakeholders. Proven experience of implementing change management, including having delivered training, driven adoption and closed out projects. Location The successful candidate will be required to live within a commutable distance to our office in Bradford.We're a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer's needs.We'll provide you with the equipment and software that you'll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider. Salary The spot salary for this post is £50,000 for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. What will you get from us? In addition to a competitive salary and agile working, we also have a focus on employees' development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources. You'll also receive: 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week. A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover. Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion). Employee Assistance Programme "Hapi" Benefits App with multiple discounts. If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.You may have experience of the following: Business Change Program Manager, Housing Transformation Project Lead, Residential Development Transition Manager, Organisational Change Specialist, Housing Improvement Project Coordinator, Strategic Transformation Facilitator, Housing Transition Program Director, Residential Change Management Consultant, Project Supervisor, etc. REF-
IT Service Desk Coordinator Reports to: IT Team Leader Location: Hastings (Hybrid) Contract: Permanent Pattern: Pattern: Full Time (Shifts: 7am to 3:30pm, 8am to 4:30pm, 9:30am to 6pm) Closing date: 03/05/2024 at 10am Interviews: Interviews will be arranged as suitable candidates are identified, so early application is strongly advised Salary: £23,463 About the role: As the IT Service Desk Coordinator, you'll play a pivotal role in our team, operating remotely to deliver outstanding support to schools and the broader Ark IT community. Your focus will be on providing proactive and reactive assistance, ensuring seamless access to IT resources for all stakeholders. You'll embody a customer-centric approach, prioritising user satisfaction while adhering to defined Service Level Agreements and Key Performance Indicators. Your efforts will contribute to maintaining the continuous availability and optimal performance of IT equipment, essential for facilitating efficient operations across our network. Key Responsibilities: Collaborate with Onsite Support Technicians to deliver superior customer service Assess and categorise incoming support requests, aligning with SLAs and appropriate support teams Act as the initial point of contact for technical assistance via IT Service Management Perform remote troubleshooting, employing diagnostic techniques and effective questioning Guide customers through troubleshooting processes via various communication channels Escalate unresolved issues to higher support levels or onsite teams Provide accurate information regarding IT products and services Manage ticket assignments daily, ensuring alignment with relevant teams and members. Key Requirements: Motivated to work towards an ITIL V3 qualification Understanding of school policies and practices Knowledge of Data Protection Legislation Valuing confidentiality and discretion Strong dedication to providing professional IT support Effective communication skills across various platforms Administrative proficiency for Service Desk operations Competency in latest Windows OS and Microsoft Office A desire to understand how technology works and how it can be used to improve productivity Demonstrate a proactive approach in building relationships with others About Ark We're an international charity, transforming lives through education. We exist to give every young person, regardless of their background, a great education and real choices in life. In the UK, we're a network of 39 schools, educating around 30,000 pupils in areas where we can make the biggest difference and we're recognised as one of the highest achieving academy groups in the country. We want to change the lives of children everywhere, not just in our own schools. So, we create and incubate Ventures designed not only to help pupils in Ark schools, but also to improve education systems. You'll be joining a group of like-minded, ambitious individuals who work collaboratively and are all committed to our core mission, that every child has the potential to succeed. Having just celebrated our 20 th anniversary, we are shaping our goals for the next 20 and there has never been a more exciting time to join us. Benefits: 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years' service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays Full office closure between Christmas and New Year As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to. Depending on your role you may also be entitled to LGPS which is a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot every year Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests How to Apply: Apply with a CV and cover letter on our online recruitment portal. Applications to be submitted by Friday 3 rd May 2024 at 10am but please note : we will be reviewing applications on an on-going basis and this advert may close earlier than advertised depending on the level of response. This ATS application form should take no longer 20 minutes to complete. At any time, you can pause, save, and log back in. If you have any difficulty with meeting the deadline for application, please contact Interviews will be arranged as suitable candidates are identified, so early application is strongly advised. Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants. Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred. To read more about Ark's safer recruitment process, please click this link . We aim to build a diverse and inclusive organisation where everyone - staff and students - can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective. To know more about Ark's diversity and inclusion commitments, please click on this link.
Apr 13, 2024
Full time
IT Service Desk Coordinator Reports to: IT Team Leader Location: Hastings (Hybrid) Contract: Permanent Pattern: Pattern: Full Time (Shifts: 7am to 3:30pm, 8am to 4:30pm, 9:30am to 6pm) Closing date: 03/05/2024 at 10am Interviews: Interviews will be arranged as suitable candidates are identified, so early application is strongly advised Salary: £23,463 About the role: As the IT Service Desk Coordinator, you'll play a pivotal role in our team, operating remotely to deliver outstanding support to schools and the broader Ark IT community. Your focus will be on providing proactive and reactive assistance, ensuring seamless access to IT resources for all stakeholders. You'll embody a customer-centric approach, prioritising user satisfaction while adhering to defined Service Level Agreements and Key Performance Indicators. Your efforts will contribute to maintaining the continuous availability and optimal performance of IT equipment, essential for facilitating efficient operations across our network. Key Responsibilities: Collaborate with Onsite Support Technicians to deliver superior customer service Assess and categorise incoming support requests, aligning with SLAs and appropriate support teams Act as the initial point of contact for technical assistance via IT Service Management Perform remote troubleshooting, employing diagnostic techniques and effective questioning Guide customers through troubleshooting processes via various communication channels Escalate unresolved issues to higher support levels or onsite teams Provide accurate information regarding IT products and services Manage ticket assignments daily, ensuring alignment with relevant teams and members. Key Requirements: Motivated to work towards an ITIL V3 qualification Understanding of school policies and practices Knowledge of Data Protection Legislation Valuing confidentiality and discretion Strong dedication to providing professional IT support Effective communication skills across various platforms Administrative proficiency for Service Desk operations Competency in latest Windows OS and Microsoft Office A desire to understand how technology works and how it can be used to improve productivity Demonstrate a proactive approach in building relationships with others About Ark We're an international charity, transforming lives through education. We exist to give every young person, regardless of their background, a great education and real choices in life. In the UK, we're a network of 39 schools, educating around 30,000 pupils in areas where we can make the biggest difference and we're recognised as one of the highest achieving academy groups in the country. We want to change the lives of children everywhere, not just in our own schools. So, we create and incubate Ventures designed not only to help pupils in Ark schools, but also to improve education systems. You'll be joining a group of like-minded, ambitious individuals who work collaboratively and are all committed to our core mission, that every child has the potential to succeed. Having just celebrated our 20 th anniversary, we are shaping our goals for the next 20 and there has never been a more exciting time to join us. Benefits: 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years' service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays Full office closure between Christmas and New Year As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to. Depending on your role you may also be entitled to LGPS which is a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot every year Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests How to Apply: Apply with a CV and cover letter on our online recruitment portal. Applications to be submitted by Friday 3 rd May 2024 at 10am but please note : we will be reviewing applications on an on-going basis and this advert may close earlier than advertised depending on the level of response. This ATS application form should take no longer 20 minutes to complete. At any time, you can pause, save, and log back in. If you have any difficulty with meeting the deadline for application, please contact Interviews will be arranged as suitable candidates are identified, so early application is strongly advised. Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants. Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred. To read more about Ark's safer recruitment process, please click this link . We aim to build a diverse and inclusive organisation where everyone - staff and students - can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective. To know more about Ark's diversity and inclusion commitments, please click on this link.
Success Recruit are currently working with an industry leading construction company based in Central Essex who are seeking a IT Project Coordinator to expand their operational support in the business. The successful candidate will work closely with the office administration team, supporting with day-to-day IT management as well as reviewing and implementing IT projects that enhance efficiency and productivity within the business. The successful IT Project Coordinator will be expected to: • Demonstrate a passion for a career within IT support / IT project management• Ideally hold a degree within Information technology or business management covering IT modules• Demonstrate strong communication skills & the ability to meet deadlines• Be confident using IT packages and learning new systems The successful IT Project Coordinator will be rewarded with: • The opportunity to join a respected and established growing business• A long-term career opportunity with the ability to progress and develop• Free daily breakfast and lunch provided• Onsite parking and 25 days holiday plus bank holidays Job Description The IT Projects Coordinator will support with driving the success of our client's business forward in Chelmsford and will manage all relationships internally and externally relating to IT support, systems, and project work. Duties include but are not limited to: • Manage the relationship and workload split between the outsourced IT support provider.• Develop a strong understanding of each department and their systems, acting as a data and systems champion.• Train staff to use systems effectively.• Execute projects to implement new systems and improve existing processes once a clear strategy has been established.• Manage the IT budget, including all purchasing activities.• Oversee device and internet security settings to ensure a secure working environment is always managed.• Handle software and license renewals and maintenance.• Maintain accurate asset management records. This will be an excellent opportunity for someone who can demonstrate a passion working within IT, reviewing, and streamlining processes using technology and supporting with day-to-day issues that arise to ensure the business always runs effectively and smoothly. This position will report directly into the Commercial Director who as well as experience is happy to consider a graduate who has some exposure to the workplace and looking to achieve a successful career within a forward thinking business based in IT. Hours: 8am to 5pm - office based full time position Salary: £30,000 - £35,000 DOE Looking to find your dream job? Success Recruit has recently produced a podcast series to help people find their dream job, why not check it out on Spotify, Apple Podcasts or our website.Website Dear Job seeker! We value your application however we are unable to respond to everyone directly due to high volumes we receive. Please be assured though that we will review your CV and should we believe you meet the experience needed for this vacancy one of the team at Success Recruit will be in touch very shortly! In the meantime, we wish you all the best in your new job search and finding a position you will be happy within long term.
Aug 13, 2023
Full time
Success Recruit are currently working with an industry leading construction company based in Central Essex who are seeking a IT Project Coordinator to expand their operational support in the business. The successful candidate will work closely with the office administration team, supporting with day-to-day IT management as well as reviewing and implementing IT projects that enhance efficiency and productivity within the business. The successful IT Project Coordinator will be expected to: • Demonstrate a passion for a career within IT support / IT project management• Ideally hold a degree within Information technology or business management covering IT modules• Demonstrate strong communication skills & the ability to meet deadlines• Be confident using IT packages and learning new systems The successful IT Project Coordinator will be rewarded with: • The opportunity to join a respected and established growing business• A long-term career opportunity with the ability to progress and develop• Free daily breakfast and lunch provided• Onsite parking and 25 days holiday plus bank holidays Job Description The IT Projects Coordinator will support with driving the success of our client's business forward in Chelmsford and will manage all relationships internally and externally relating to IT support, systems, and project work. Duties include but are not limited to: • Manage the relationship and workload split between the outsourced IT support provider.• Develop a strong understanding of each department and their systems, acting as a data and systems champion.• Train staff to use systems effectively.• Execute projects to implement new systems and improve existing processes once a clear strategy has been established.• Manage the IT budget, including all purchasing activities.• Oversee device and internet security settings to ensure a secure working environment is always managed.• Handle software and license renewals and maintenance.• Maintain accurate asset management records. This will be an excellent opportunity for someone who can demonstrate a passion working within IT, reviewing, and streamlining processes using technology and supporting with day-to-day issues that arise to ensure the business always runs effectively and smoothly. This position will report directly into the Commercial Director who as well as experience is happy to consider a graduate who has some exposure to the workplace and looking to achieve a successful career within a forward thinking business based in IT. Hours: 8am to 5pm - office based full time position Salary: £30,000 - £35,000 DOE Looking to find your dream job? Success Recruit has recently produced a podcast series to help people find their dream job, why not check it out on Spotify, Apple Podcasts or our website.Website Dear Job seeker! We value your application however we are unable to respond to everyone directly due to high volumes we receive. Please be assured though that we will review your CV and should we believe you meet the experience needed for this vacancy one of the team at Success Recruit will be in touch very shortly! In the meantime, we wish you all the best in your new job search and finding a position you will be happy within long term.