Temp role for 2 to 5 months Hybrid working Monday to Friday / Full time hours Working for a national institution who have an office in central London. The team work on a hybrid basis, Monday to FridayThey have recently overhauled their People Systems using an Oracle based CMSThe role will require an understanding of the technology and its application to the business. This role is critical to the successful realisation of the benefits of the People & Data Programme. As one of the first contacts our users will engage within the People Systems Support Team, customer focused delivery is key to this role.The support analyst will be a highly trusted professional who will provide day-to-day operational and help desk support for People System activities. The support analyst will support the Team Leader in developing relationships with internal teams and customers in setting processes and standards for the deployment, tracking/reporting, and maintenance of data and content within the people system. They will work with the wider Data Services team to trouble shoot and resolve operational issues that arise and work with Diocesan Operational Users and staff to maintain data accuracy and integrity. As part of this position, the role holder will be expected to assist the Team Leader in delivering training to enable users to develop skills in effectively using the People System and job vacancy site MAIN DUTIES AND RESPONSIBILITIES: Work supportively and sensitively with colleagues and stakeholders to help them adopt solutions and processes that are unfamiliar Deliver virtual and in person support and training to users Provide troubleshooting and support for issues and questions related to the people system, its users, and its content, escalating with managed service providers and developers, as appropriate Apply urgent changes to records to ensure the National Register is compliant with CDM/Prohibition decisions sensitively and swiftly Raising & monitoring Oracle Service Requests Applies necessary changes to the security access for Oracle environments in line with policy and procedure Occasional support for the other systems which Support Team colleagues have responsibility for, including the Recruitment Applicant Tracking System), and any other systems which the team may take responsibility for in the future. Acts as a Data Steward for data in the Boomi integration platform by maintaining Master Data with respect to systems being supported by the team Creates support documentation as directed by the Team Leader Works with the Projects and Partners function of Data Services to transition new initiatives into Business As Usual status PERSON SPECIFICATION: ESSENTIAL Fluency in both spoken and written English and holding a high level of numeracy Experience in providing support and administration for HR & Payroll systems, cloud-based IT systems and their integrations Previous experience of working in a Customer Service environment and can demonstrate delivering customer care. Can communicate concepts in a concise, logical manner Engages, with confidence, a wide range of customers to establish their needs to support them in using and understanding our variously connected systems Possesses a passion for learning and mastering complex system functionality Accuracy and attention to detail Ability to prioritise customer needs, provide excellent customer service and communicate clearly with users and stakeholders at all levels of the organisation, and with all levels of IT confidence and experience Ability to review data for deficiencies and errors, correcting incompatibilities and verifying output Flexible and organised approach to work A clear communication style both verbally and in writing. Flexible and organised approach to work Able to use a keyboard for a substantial proportion of the day. Comfortable working as part of a team and also under own direction Adept at juggling competing priorities Confident creator of documentation using Microsoft Word and/or PowerPoint Proficient skills in manipulating data, and confident using functions within Microsoft Excel Manages data of a sensitive nature with tact, diplomacy and discretion Compliance with data integrity and security policies, possessing an understanding of issues surrounding confidentiality. Comfortable working remotely for the majority of the time, with occasional visits to the office in Westminster, London. Calm and efficient under pressure, retaining a sense of perspective and humour Carries out their duties with kindness, compassion and empathy.
Mar 28, 2024
Full time
Temp role for 2 to 5 months Hybrid working Monday to Friday / Full time hours Working for a national institution who have an office in central London. The team work on a hybrid basis, Monday to FridayThey have recently overhauled their People Systems using an Oracle based CMSThe role will require an understanding of the technology and its application to the business. This role is critical to the successful realisation of the benefits of the People & Data Programme. As one of the first contacts our users will engage within the People Systems Support Team, customer focused delivery is key to this role.The support analyst will be a highly trusted professional who will provide day-to-day operational and help desk support for People System activities. The support analyst will support the Team Leader in developing relationships with internal teams and customers in setting processes and standards for the deployment, tracking/reporting, and maintenance of data and content within the people system. They will work with the wider Data Services team to trouble shoot and resolve operational issues that arise and work with Diocesan Operational Users and staff to maintain data accuracy and integrity. As part of this position, the role holder will be expected to assist the Team Leader in delivering training to enable users to develop skills in effectively using the People System and job vacancy site MAIN DUTIES AND RESPONSIBILITIES: Work supportively and sensitively with colleagues and stakeholders to help them adopt solutions and processes that are unfamiliar Deliver virtual and in person support and training to users Provide troubleshooting and support for issues and questions related to the people system, its users, and its content, escalating with managed service providers and developers, as appropriate Apply urgent changes to records to ensure the National Register is compliant with CDM/Prohibition decisions sensitively and swiftly Raising & monitoring Oracle Service Requests Applies necessary changes to the security access for Oracle environments in line with policy and procedure Occasional support for the other systems which Support Team colleagues have responsibility for, including the Recruitment Applicant Tracking System), and any other systems which the team may take responsibility for in the future. Acts as a Data Steward for data in the Boomi integration platform by maintaining Master Data with respect to systems being supported by the team Creates support documentation as directed by the Team Leader Works with the Projects and Partners function of Data Services to transition new initiatives into Business As Usual status PERSON SPECIFICATION: ESSENTIAL Fluency in both spoken and written English and holding a high level of numeracy Experience in providing support and administration for HR & Payroll systems, cloud-based IT systems and their integrations Previous experience of working in a Customer Service environment and can demonstrate delivering customer care. Can communicate concepts in a concise, logical manner Engages, with confidence, a wide range of customers to establish their needs to support them in using and understanding our variously connected systems Possesses a passion for learning and mastering complex system functionality Accuracy and attention to detail Ability to prioritise customer needs, provide excellent customer service and communicate clearly with users and stakeholders at all levels of the organisation, and with all levels of IT confidence and experience Ability to review data for deficiencies and errors, correcting incompatibilities and verifying output Flexible and organised approach to work A clear communication style both verbally and in writing. Flexible and organised approach to work Able to use a keyboard for a substantial proportion of the day. Comfortable working as part of a team and also under own direction Adept at juggling competing priorities Confident creator of documentation using Microsoft Word and/or PowerPoint Proficient skills in manipulating data, and confident using functions within Microsoft Excel Manages data of a sensitive nature with tact, diplomacy and discretion Compliance with data integrity and security policies, possessing an understanding of issues surrounding confidentiality. Comfortable working remotely for the majority of the time, with occasional visits to the office in Westminster, London. Calm and efficient under pressure, retaining a sense of perspective and humour Carries out their duties with kindness, compassion and empathy.
Introduction: Widely considered to be leading players in the Oracle HCM/ERP marketplace in the UK, including Manufacturing/SCM/Warehousing, we offer a warm, friendly atmosphere, interesting & challenging work with a professional & experienced Team, good career advancement opportunities and we are expanding, creating a myriad of new opportunities. With plenty of scope for up-skilling and gaining further accreditation, we are also considered good payers (see below for Package details and also how to make your application); we believe in fairly rewarding our staff for their hard work and loyalty. Lead Oracle Manufacturing & SCM Consultant (Home/Hybrid) Job Purpose: The Symatrix support team provides applications support to a broad range of external clients, covering the entire suite including Oracle Financials, Procurement, Projects and Supply Chain Management. Symatrix supports both Oracle eBusiness Suite and Oracle Cloud Applications The main purpose of this role is to provide professional, effective, and efficient support to Oracle Supply Chain Management (SCM) clients to ensure that the Symatrix team maintains a high level of service and meets each client's Service Level Agreements and expectations Main Duties and Responsibilities: Provide reactive support for Oracle SCM applications suite by telephone, online case portal and email. Functional problem investigation and resolution within defined SLAs. Performing root cause analysis and identify solutions that will prevent incidents from recurring. Management of change requests through the software development life cycle. Management of client Service Requests with Oracle, enhancing Oracle's ability to provide a fix with rapid response timescales, and intelligent problem investigation Management of testing and implementation life cycles, through to go live and client signoff. Prepare comprehensive documentation for changes (including defect fixes) - these include Functional Design Documents, Technical Design Documents, Configuration Documents, Test Scripts and Test Results. To remain abreast of the latest patches and product releases, to ensure that our clients are kept up to date with these patches and product releases, in order that they comply with latest legislation To be aware of latest functionality developments, identifying potential configuration opportunities that would benefit Symatrix' support customers To be responsible for identifying and undertaking training and personal development to meet business needs To be responsible for upskilling junior support analysts and help grow the knowledge base across the team To work as part of a wider team, supporting and training colleagues where necessary. To fulfil, on occasions, other reasonable duties which may be required to be undertaken in the consultancy arm of Symatrix, to meet business and customer needs Please Note: This is a Security Cleared Role (SC level of Clearance) and although you don't need to have active SC now, as a pre-requisite when making an application, you will need to be eligible to gain SC level of Clearance Your Knowledge: Strong implementation or support experience in Oracle Supply Chain Management. Experience is at least 4 of the following areas/modules is essential. Inventory Bill of Materials Work in Process MRP Project Manufacturing Warehouse Management Service, Order Management Quality Good knowledge of Oracle SQL and PLSQL, Workflow, Approvals Management (AME), Integrations and Customisations (forms development, forms, and OAF personalisations) Strong understanding of service management processes such as Incident Management, Problem Management and Change Management. Commitment to delivering the highest standards of customer care Proven ability to build and manage client customer relationships. Ability to communicate clearly and concisely at all levels of the business. Ability to prioritise and work on incidents in parallel to team lead responsibilities. Benefits Package: Competitive Salary, Company Pension, 25 days holiday, option to buy an additional 5 holiday days, your own birthday as an additional holiday after two years' service, flexible working, eye tests, private health care (with the leading health care provider), DIS benefit, cycle to work scheme, childcare vouchers, share option scheme, excellent training and learning opportunities. What to do next (how to apply): If you are a strong Oracle SCM/Manufacturing Consultant at a Lead level, or are looking to move into a Lead role and you are searching for a new opportunity, then you have come to the right place and at definitely the right time; please send your application to our Talent Acquisition Specialist (See below for details). Remember; all applications are treated in the strictest confidence, so there is no downside to you sending-in a CV. Why Symatrix? We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand. After the introduction of Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premise expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from adopting Cloud to embracing Cloud . All of this we deliver on Oracle's ERP Cloud, HCM Cloud, E-business Suite and Peoplesoft applications. We are delighted to be able to say that we're an ISO27001, BACS and Cyber Essentials accredited business but there are many reasons that we're proud of what we've achieved over the years.
Sep 20, 2022
Full time
Introduction: Widely considered to be leading players in the Oracle HCM/ERP marketplace in the UK, including Manufacturing/SCM/Warehousing, we offer a warm, friendly atmosphere, interesting & challenging work with a professional & experienced Team, good career advancement opportunities and we are expanding, creating a myriad of new opportunities. With plenty of scope for up-skilling and gaining further accreditation, we are also considered good payers (see below for Package details and also how to make your application); we believe in fairly rewarding our staff for their hard work and loyalty. Lead Oracle Manufacturing & SCM Consultant (Home/Hybrid) Job Purpose: The Symatrix support team provides applications support to a broad range of external clients, covering the entire suite including Oracle Financials, Procurement, Projects and Supply Chain Management. Symatrix supports both Oracle eBusiness Suite and Oracle Cloud Applications The main purpose of this role is to provide professional, effective, and efficient support to Oracle Supply Chain Management (SCM) clients to ensure that the Symatrix team maintains a high level of service and meets each client's Service Level Agreements and expectations Main Duties and Responsibilities: Provide reactive support for Oracle SCM applications suite by telephone, online case portal and email. Functional problem investigation and resolution within defined SLAs. Performing root cause analysis and identify solutions that will prevent incidents from recurring. Management of change requests through the software development life cycle. Management of client Service Requests with Oracle, enhancing Oracle's ability to provide a fix with rapid response timescales, and intelligent problem investigation Management of testing and implementation life cycles, through to go live and client signoff. Prepare comprehensive documentation for changes (including defect fixes) - these include Functional Design Documents, Technical Design Documents, Configuration Documents, Test Scripts and Test Results. To remain abreast of the latest patches and product releases, to ensure that our clients are kept up to date with these patches and product releases, in order that they comply with latest legislation To be aware of latest functionality developments, identifying potential configuration opportunities that would benefit Symatrix' support customers To be responsible for identifying and undertaking training and personal development to meet business needs To be responsible for upskilling junior support analysts and help grow the knowledge base across the team To work as part of a wider team, supporting and training colleagues where necessary. To fulfil, on occasions, other reasonable duties which may be required to be undertaken in the consultancy arm of Symatrix, to meet business and customer needs Please Note: This is a Security Cleared Role (SC level of Clearance) and although you don't need to have active SC now, as a pre-requisite when making an application, you will need to be eligible to gain SC level of Clearance Your Knowledge: Strong implementation or support experience in Oracle Supply Chain Management. Experience is at least 4 of the following areas/modules is essential. Inventory Bill of Materials Work in Process MRP Project Manufacturing Warehouse Management Service, Order Management Quality Good knowledge of Oracle SQL and PLSQL, Workflow, Approvals Management (AME), Integrations and Customisations (forms development, forms, and OAF personalisations) Strong understanding of service management processes such as Incident Management, Problem Management and Change Management. Commitment to delivering the highest standards of customer care Proven ability to build and manage client customer relationships. Ability to communicate clearly and concisely at all levels of the business. Ability to prioritise and work on incidents in parallel to team lead responsibilities. Benefits Package: Competitive Salary, Company Pension, 25 days holiday, option to buy an additional 5 holiday days, your own birthday as an additional holiday after two years' service, flexible working, eye tests, private health care (with the leading health care provider), DIS benefit, cycle to work scheme, childcare vouchers, share option scheme, excellent training and learning opportunities. What to do next (how to apply): If you are a strong Oracle SCM/Manufacturing Consultant at a Lead level, or are looking to move into a Lead role and you are searching for a new opportunity, then you have come to the right place and at definitely the right time; please send your application to our Talent Acquisition Specialist (See below for details). Remember; all applications are treated in the strictest confidence, so there is no downside to you sending-in a CV. Why Symatrix? We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand. After the introduction of Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premise expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from adopting Cloud to embracing Cloud . All of this we deliver on Oracle's ERP Cloud, HCM Cloud, E-business Suite and Peoplesoft applications. We are delighted to be able to say that we're an ISO27001, BACS and Cyber Essentials accredited business but there are many reasons that we're proud of what we've achieved over the years.
I am currently recruiting for an Application Analyst (Oracle Technical) based in Derby. Working hours are 37.5 a week (8:00am – 6:00pm Monday to Friday). You may be required to work extra hours or weekends depending on project work & team commitments. Salary between £30,600 to £36,700 depending on experience.
As part of the IT Team you will provide first class support to our Colleagues enabling them to support our Customers. Application Analysts will become subject matter experts for the applications within our estate. You will be responsible for the support, configuration, and functional analysis of various products. You will be expected to support testing, incident management, problem management and run/coordinate small scale projects and deliverables across the application suite.
Key Responsibilities
• Acting as point of technical contact for the team, business and third party vendors
• Responsible for raising, approving and coordinating changes to the Oracle database with the Database Administrator and third party vendors
• Co-coordinating and managing Oracle instance clones on a regular basis
• Responsible for doing the PIA and advising the team of the technical impact of any patches
• Managing any technical updates to the system.
• Deliver projects using Agile methods, and give staff modern, updated infrastructure and functionality
• Undertake application development and configuration to ensure that solutions are fit for purpose and easily supportable
• Provide expert second line support to the Service desk responding to tickets in accordance with agreed SLA`s to ensure customer expectations are met
• Contribute to estimates and adhere to agreed timescales to carry out development and BAU tasks to ensure business expectations are set and managed
• Contribute and adhere to robust processes to make sure the transition of initiatives from project to BAU/Support is both effective and sustainable
• Adhere to accepted BAU/Support SLA`s to ensure the day to day service to the business is both timely and effective
• Adhere to and contribute to the development of Quality Assurance (QA) procedures and plans to make sure that new developments and releases are implemented with minimal impact to the business
• Submit and represent technical changes in the CAB when required
• Preparing technical specifications and roadmaps for our applications
• Implementing, testing and integrating new applications
• Performing routine systems checks and upgrades in line with our release cycle
• Investigating and diagnosing system faults and errors
Qualifications & Experience
• Oracle R12.1.3 (Payables, Receivables General Ledger, I Expenses, Cash Management, Ebusiness Tax , Purchasing, IProc, HRMS, ISupplier, Payroll)
• Oracle Forms & Reports & Oracle SQL & PL/SQL
• Building interfaces
• BI Publisher & BI Discoverer
• Workflow
• TOAD 8.0. SQL Developer 1.5
• OAF (Oracle Application Framework)
• Java J2EE
• Alerts
• UNIX/Linux shell scripting
• Microsoft Applications
• Development and implementation of applications in a similar environment
• Working with third party suppliers and internal teams
• Exceptional communication skills
• Insight Experience
Desirable
• Experience of carrying out functional analysis and production of specifications
• Experience of Agile and ITIL methodologies
• Experience in running small scale projects
When working with us you will be introduced to a huge variety of benefits including:
• A unique benefits package that can be adapted to suit each individual.
• The opportunity to choose from a wide variety of benefits which includes options around Health and Wellbeing Programme
• Employee Assistance & discounts with multiple retailers
• An impressive Pension Scheme
• 28 days annual leave plus bank holidays (ability to buy and sell up to 5 days)
If interested please call Sam at Service Care Solutions on (Apply online only) or email your CV
Oct 29, 2018
I am currently recruiting for an Application Analyst (Oracle Technical) based in Derby. Working hours are 37.5 a week (8:00am – 6:00pm Monday to Friday). You may be required to work extra hours or weekends depending on project work & team commitments. Salary between £30,600 to £36,700 depending on experience.
As part of the IT Team you will provide first class support to our Colleagues enabling them to support our Customers. Application Analysts will become subject matter experts for the applications within our estate. You will be responsible for the support, configuration, and functional analysis of various products. You will be expected to support testing, incident management, problem management and run/coordinate small scale projects and deliverables across the application suite.
Key Responsibilities
• Acting as point of technical contact for the team, business and third party vendors
• Responsible for raising, approving and coordinating changes to the Oracle database with the Database Administrator and third party vendors
• Co-coordinating and managing Oracle instance clones on a regular basis
• Responsible for doing the PIA and advising the team of the technical impact of any patches
• Managing any technical updates to the system.
• Deliver projects using Agile methods, and give staff modern, updated infrastructure and functionality
• Undertake application development and configuration to ensure that solutions are fit for purpose and easily supportable
• Provide expert second line support to the Service desk responding to tickets in accordance with agreed SLA`s to ensure customer expectations are met
• Contribute to estimates and adhere to agreed timescales to carry out development and BAU tasks to ensure business expectations are set and managed
• Contribute and adhere to robust processes to make sure the transition of initiatives from project to BAU/Support is both effective and sustainable
• Adhere to accepted BAU/Support SLA`s to ensure the day to day service to the business is both timely and effective
• Adhere to and contribute to the development of Quality Assurance (QA) procedures and plans to make sure that new developments and releases are implemented with minimal impact to the business
• Submit and represent technical changes in the CAB when required
• Preparing technical specifications and roadmaps for our applications
• Implementing, testing and integrating new applications
• Performing routine systems checks and upgrades in line with our release cycle
• Investigating and diagnosing system faults and errors
Qualifications & Experience
• Oracle R12.1.3 (Payables, Receivables General Ledger, I Expenses, Cash Management, Ebusiness Tax , Purchasing, IProc, HRMS, ISupplier, Payroll)
• Oracle Forms & Reports & Oracle SQL & PL/SQL
• Building interfaces
• BI Publisher & BI Discoverer
• Workflow
• TOAD 8.0. SQL Developer 1.5
• OAF (Oracle Application Framework)
• Java J2EE
• Alerts
• UNIX/Linux shell scripting
• Microsoft Applications
• Development and implementation of applications in a similar environment
• Working with third party suppliers and internal teams
• Exceptional communication skills
• Insight Experience
Desirable
• Experience of carrying out functional analysis and production of specifications
• Experience of Agile and ITIL methodologies
• Experience in running small scale projects
When working with us you will be introduced to a huge variety of benefits including:
• A unique benefits package that can be adapted to suit each individual.
• The opportunity to choose from a wide variety of benefits which includes options around Health and Wellbeing Programme
• Employee Assistance & discounts with multiple retailers
• An impressive Pension Scheme
• 28 days annual leave plus bank holidays (ability to buy and sell up to 5 days)
If interested please call Sam at Service Care Solutions on (Apply online only) or email your CV
The HR and Payroll Functional Support team provide expert functional support for all the application components of the Oracle E-Business Suite. This position is for an experienced hands-on Payroll Functional Analyst.
The role provides expert analysis and/or documentation for:
• system support, investigating and troubleshooting incidents and problems
• system changes, enhancements and developments
• implementation of solutions into production systems
• documentation, testing and handover of solutions to relevant areas of Service Delivery and ISS
• functional support and guidance for Payroll Service Delivery, particularly in terms of legislative system changes and tax year end.
The systems include:
• Oracle E-Business Suite (HR, Finance, CRM, Payroll, Procurement, Projects and Grants)
• Oracle Business Intelligence Enterprise Edition.
Supporting all controlled system instances (ie Production, UAT, Training and other relevant instances). You will be jointly responsible with all other support team members for data security and integrity and be pro-active in identifying opportunities to maximise benefits from applications.
If successful in this role you will:
• lead investigation of system problems to determine type of problem and appropriate resolution
• plan and deliver work, liaising with Technical Analysts where appropriate to resolve system problems
• provide expert advice on system functional use to other parties (e.g. Service Delivery and Training Team), focusing on Payroll
• provide functional analysis/specifications for system changes, enhancements, system configuration changes
• lead preparation of changes for the change process and handover to Service Delivery/Clients
• build excellent relationships with clients and ensure that the services delivered meet their business needs
• ensure Service Desk is advised on progress of incident resolution
• work with testing team to develop/maintain regression/UAT scripts
• lead testing of system changes in test and system instances
• take responsibility for understanding KPI’s and Service Levels and focus effort on exceeding them
• use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles
Sep 09, 2016
The HR and Payroll Functional Support team provide expert functional support for all the application components of the Oracle E-Business Suite. This position is for an experienced hands-on Payroll Functional Analyst.
The role provides expert analysis and/or documentation for:
• system support, investigating and troubleshooting incidents and problems
• system changes, enhancements and developments
• implementation of solutions into production systems
• documentation, testing and handover of solutions to relevant areas of Service Delivery and ISS
• functional support and guidance for Payroll Service Delivery, particularly in terms of legislative system changes and tax year end.
The systems include:
• Oracle E-Business Suite (HR, Finance, CRM, Payroll, Procurement, Projects and Grants)
• Oracle Business Intelligence Enterprise Edition.
Supporting all controlled system instances (ie Production, UAT, Training and other relevant instances). You will be jointly responsible with all other support team members for data security and integrity and be pro-active in identifying opportunities to maximise benefits from applications.
If successful in this role you will:
• lead investigation of system problems to determine type of problem and appropriate resolution
• plan and deliver work, liaising with Technical Analysts where appropriate to resolve system problems
• provide expert advice on system functional use to other parties (e.g. Service Delivery and Training Team), focusing on Payroll
• provide functional analysis/specifications for system changes, enhancements, system configuration changes
• lead preparation of changes for the change process and handover to Service Delivery/Clients
• build excellent relationships with clients and ensure that the services delivered meet their business needs
• ensure Service Desk is advised on progress of incident resolution
• work with testing team to develop/maintain regression/UAT scripts
• lead testing of system changes in test and system instances
• take responsibility for understanding KPI’s and Service Levels and focus effort on exceeding them
• use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles
The HR and Payroll Functional Support team provide expert functional support for all the application components of the Oracle E-Business Suite. This position is for an experienced hands-on Payroll Functional Analyst.
The role provides expert analysis and/or documentation for:
• system support, investigating and troubleshooting incidents and problems
• system changes, enhancements and developments
• implementation of solutions into production systems
• documentation, testing and handover of solutions to relevant areas of Service Delivery and ISS
• functional support and guidance for Payroll Service Delivery, particularly in terms of legislative system changes and tax year end.
The systems include:
• Oracle E-Business Suite (HR, Finance, CRM, Payroll, Procurement, Projects and Grants)
• Oracle Business Intelligence Enterprise Edition.
Supporting all controlled system instances (ie Production, UAT, Training and other relevant instances). You will be jointly responsible with all other support team members for data security and integrity and be pro-active in identifying opportunities to maximise benefits from applications.
If successful in this role you will:
• lead investigation of system problems to determine type of problem and appropriate resolution
• plan and deliver work, liaising with Technical Analysts where appropriate to resolve system problems
• provide expert advice on system functional use to other parties (e.g. Service Delivery and Training Team), focusing on Payroll
• provide functional analysis/specifications for system changes, enhancements, system configuration changes
• lead preparation of changes for the change process and handover to Service Delivery/Clients
• build excellent relationships with clients and ensure that the services delivered meet their business needs
• ensure Service Desk is advised on progress of incident resolution
• work with testing team to develop/maintain regression/UAT scripts
• lead testing of system changes in test and system instances
• take responsibility for understanding KPI’s and Service Levels and focus effort on exceeding them
• use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles
Sep 09, 2016
The HR and Payroll Functional Support team provide expert functional support for all the application components of the Oracle E-Business Suite. This position is for an experienced hands-on Payroll Functional Analyst.
The role provides expert analysis and/or documentation for:
• system support, investigating and troubleshooting incidents and problems
• system changes, enhancements and developments
• implementation of solutions into production systems
• documentation, testing and handover of solutions to relevant areas of Service Delivery and ISS
• functional support and guidance for Payroll Service Delivery, particularly in terms of legislative system changes and tax year end.
The systems include:
• Oracle E-Business Suite (HR, Finance, CRM, Payroll, Procurement, Projects and Grants)
• Oracle Business Intelligence Enterprise Edition.
Supporting all controlled system instances (ie Production, UAT, Training and other relevant instances). You will be jointly responsible with all other support team members for data security and integrity and be pro-active in identifying opportunities to maximise benefits from applications.
If successful in this role you will:
• lead investigation of system problems to determine type of problem and appropriate resolution
• plan and deliver work, liaising with Technical Analysts where appropriate to resolve system problems
• provide expert advice on system functional use to other parties (e.g. Service Delivery and Training Team), focusing on Payroll
• provide functional analysis/specifications for system changes, enhancements, system configuration changes
• lead preparation of changes for the change process and handover to Service Delivery/Clients
• build excellent relationships with clients and ensure that the services delivered meet their business needs
• ensure Service Desk is advised on progress of incident resolution
• work with testing team to develop/maintain regression/UAT scripts
• lead testing of system changes in test and system instances
• take responsibility for understanding KPI’s and Service Levels and focus effort on exceeding them
• use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles
The HR and Payroll Functional Support team provide expert functional support for all the application components of the Oracle E-Business Suite. This position is for an experienced hands-on Payroll Functional Analyst.
The role provides expert analysis and/or documentation for:
• system support, investigating and troubleshooting incidents and problems
• system changes, enhancements and developments
• implementation of solutions into production systems
• documentation, testing and handover of solutions to relevant areas of Service Delivery and ISS
• functional support and guidance for Payroll Service Delivery, particularly in terms of legislative system changes and tax year end.
The systems include:
• Oracle E-Business Suite (HR, Finance, CRM, Payroll, Procurement, Projects and Grants)
• Oracle Business Intelligence Enterprise Edition.
Supporting all controlled system instances (ie Production, UAT, Training and other relevant instances). You will be jointly responsible with all other support team members for data security and integrity and be pro-active in identifying opportunities to maximise benefits from applications.
If successful in this role you will:
• lead investigation of system problems to determine type of problem and appropriate resolution
• plan and deliver work, liaising with Technical Analysts where appropriate to resolve system problems
• provide expert advice on system functional use to other parties (e.g. Service Delivery and Training Team), focusing on Payroll
• provide functional analysis/specifications for system changes, enhancements, system configuration changes
• lead preparation of changes for the change process and handover to Service Delivery/Clients
• build excellent relationships with clients and ensure that the services delivered meet their business needs
• ensure Service Desk is advised on progress of incident resolution
• work with testing team to develop/maintain regression/UAT scripts
• lead testing of system changes in test and system instances
• take responsibility for understanding KPI’s and Service Levels and focus effort on exceeding them
• use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles
Sep 09, 2016
The HR and Payroll Functional Support team provide expert functional support for all the application components of the Oracle E-Business Suite. This position is for an experienced hands-on Payroll Functional Analyst.
The role provides expert analysis and/or documentation for:
• system support, investigating and troubleshooting incidents and problems
• system changes, enhancements and developments
• implementation of solutions into production systems
• documentation, testing and handover of solutions to relevant areas of Service Delivery and ISS
• functional support and guidance for Payroll Service Delivery, particularly in terms of legislative system changes and tax year end.
The systems include:
• Oracle E-Business Suite (HR, Finance, CRM, Payroll, Procurement, Projects and Grants)
• Oracle Business Intelligence Enterprise Edition.
Supporting all controlled system instances (ie Production, UAT, Training and other relevant instances). You will be jointly responsible with all other support team members for data security and integrity and be pro-active in identifying opportunities to maximise benefits from applications.
If successful in this role you will:
• lead investigation of system problems to determine type of problem and appropriate resolution
• plan and deliver work, liaising with Technical Analysts where appropriate to resolve system problems
• provide expert advice on system functional use to other parties (e.g. Service Delivery and Training Team), focusing on Payroll
• provide functional analysis/specifications for system changes, enhancements, system configuration changes
• lead preparation of changes for the change process and handover to Service Delivery/Clients
• build excellent relationships with clients and ensure that the services delivered meet their business needs
• ensure Service Desk is advised on progress of incident resolution
• work with testing team to develop/maintain regression/UAT scripts
• lead testing of system changes in test and system instances
• take responsibility for understanding KPI’s and Service Levels and focus effort on exceeding them
• use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles
The HR and Payroll Functional Support team provide expert functional support for all the application components of the Oracle E-Business Suite. This position is for an experienced hands-on Payroll Functional Analyst.
The role provides expert analysis and/or documentation for:
• system support, investigating and troubleshooting incidents and problems
• system changes, enhancements and developments
• implementation of solutions into production systems
• documentation, testing and handover of solutions to relevant areas of Service Delivery and ISS
• functional support and guidance for Payroll Service Delivery, particularly in terms of legislative system changes and tax year end.
The systems include:
• Oracle E-Business Suite (HR, Finance, CRM, Payroll, Procurement, Projects and Grants)
• Oracle Business Intelligence Enterprise Edition.
Supporting all controlled system instances (ie Production, UAT, Training and other relevant instances). You will be jointly responsible with all other support team members for data security and integrity and be pro-active in identifying opportunities to maximise benefits from applications.
If successful in this role you will:
• lead investigation of system problems to determine type of problem and appropriate resolution
• plan and deliver work, liaising with Technical Analysts where appropriate to resolve system problems
• provide expert advice on system functional use to other parties (e.g. Service Delivery and Training Team), focusing on Payroll
• provide functional analysis/specifications for system changes, enhancements, system configuration changes
• lead preparation of changes for the change process and handover to Service Delivery/Clients
• build excellent relationships with clients and ensure that the services delivered meet their business needs
• ensure Service Desk is advised on progress of incident resolution
• work with testing team to develop/maintain regression/UAT scripts
• lead testing of system changes in test and system instances
• take responsibility for understanding KPI’s and Service Levels and focus effort on exceeding them
• use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles
Sep 09, 2016
The HR and Payroll Functional Support team provide expert functional support for all the application components of the Oracle E-Business Suite. This position is for an experienced hands-on Payroll Functional Analyst.
The role provides expert analysis and/or documentation for:
• system support, investigating and troubleshooting incidents and problems
• system changes, enhancements and developments
• implementation of solutions into production systems
• documentation, testing and handover of solutions to relevant areas of Service Delivery and ISS
• functional support and guidance for Payroll Service Delivery, particularly in terms of legislative system changes and tax year end.
The systems include:
• Oracle E-Business Suite (HR, Finance, CRM, Payroll, Procurement, Projects and Grants)
• Oracle Business Intelligence Enterprise Edition.
Supporting all controlled system instances (ie Production, UAT, Training and other relevant instances). You will be jointly responsible with all other support team members for data security and integrity and be pro-active in identifying opportunities to maximise benefits from applications.
If successful in this role you will:
• lead investigation of system problems to determine type of problem and appropriate resolution
• plan and deliver work, liaising with Technical Analysts where appropriate to resolve system problems
• provide expert advice on system functional use to other parties (e.g. Service Delivery and Training Team), focusing on Payroll
• provide functional analysis/specifications for system changes, enhancements, system configuration changes
• lead preparation of changes for the change process and handover to Service Delivery/Clients
• build excellent relationships with clients and ensure that the services delivered meet their business needs
• ensure Service Desk is advised on progress of incident resolution
• work with testing team to develop/maintain regression/UAT scripts
• lead testing of system changes in test and system instances
• take responsibility for understanding KPI’s and Service Levels and focus effort on exceeding them
• use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles