Anderson Recruitment Ltd
Tewkesbury, Gloucestershire
Our client who is the leading supplier in their industry and have experienced impressive growth within the last few years are currently recruiting for an organised individual to enhance their small and friendly team as an eCommerce Coordinator on a full-time permanent basis from their offices based in Tewkesbury. This is an excellent opportunity for a hardworking individual with coordination or administration experience looking to take the next step within their career. The successful candidate will be working alongside the Account Managers and will have the responsibility for the day-to-day management of the eCommerce channels. Responsibilities: -Managing the central email inbox and taking necessary actions when replying to customer queries, managing the pricing dashboard, providing compliance certificates, etc. -Supporting marketplace listing creation/optimization efforts to further push organic sales -Monitoring third party sellers for any policy breeches and taking corrective actions -Uploading new products for all our brands and marketplaces -Collating product information for accurate descriptions -Uploading product images -Maintaining existing listings ensuring all information is up to date -Improving and optimising content to help grow sales -Responding to customer queries, monitoring reviews, and troubleshooting any issues -Assist with monitoring and analysing performance to increase sales -Optimise ads to maximise performance and return on investment -Work with other teams to review and optimize product ratings Candidate Attributes: - Previous administration or coordination experience - IT literate with good Microsoft Excel skills - Achieve a high level of accuracy and excellent attention to detail - Have excellent organisational skills and thrive in a fast-paced environment - Proactive with an enthusiastic can-do attitude Hours: Monday - Friday - 8.30am - 5pm Salary: Highly competitive, please outline expectations upon application + free parking
Mar 27, 2024
Full time
Our client who is the leading supplier in their industry and have experienced impressive growth within the last few years are currently recruiting for an organised individual to enhance their small and friendly team as an eCommerce Coordinator on a full-time permanent basis from their offices based in Tewkesbury. This is an excellent opportunity for a hardworking individual with coordination or administration experience looking to take the next step within their career. The successful candidate will be working alongside the Account Managers and will have the responsibility for the day-to-day management of the eCommerce channels. Responsibilities: -Managing the central email inbox and taking necessary actions when replying to customer queries, managing the pricing dashboard, providing compliance certificates, etc. -Supporting marketplace listing creation/optimization efforts to further push organic sales -Monitoring third party sellers for any policy breeches and taking corrective actions -Uploading new products for all our brands and marketplaces -Collating product information for accurate descriptions -Uploading product images -Maintaining existing listings ensuring all information is up to date -Improving and optimising content to help grow sales -Responding to customer queries, monitoring reviews, and troubleshooting any issues -Assist with monitoring and analysing performance to increase sales -Optimise ads to maximise performance and return on investment -Work with other teams to review and optimize product ratings Candidate Attributes: - Previous administration or coordination experience - IT literate with good Microsoft Excel skills - Achieve a high level of accuracy and excellent attention to detail - Have excellent organisational skills and thrive in a fast-paced environment - Proactive with an enthusiastic can-do attitude Hours: Monday - Friday - 8.30am - 5pm Salary: Highly competitive, please outline expectations upon application + free parking
Are you a Product Support Coordinator looking for a new role? Do you have experience of working with internal and external stakeholders in order to ensure product quality and order fulfilment? If so, please read on.My client, a Warehousing and Distribution company based in B6, just outside of the clean air zone, Birmingham City Centre, is currently looking for a Senior Product Support Coordinator to join their team.As a Senior Product Support Coordinator , you will be responsible to own and support portfolio of Hardware products, manage product availability, product quality and product data integrity within the company. You will closely work with Sales & the Inbound department for improving and safeguarding product quality on Hardware/ Ironmongery products. YOU MUST HAVE IRONMONGERY OR HARDWARE EXPERIENCE. Benefits: Salary up to £30,000 doe 20+8 bank holidays Company pension Employee discount On-site parking Key responsibilities to include but not limited to: Ongoing review to build and enhance product range to gain required market share on Hardware products. Support sales department with product technical queries and product quality issues. Assist Sales department to close customer complaints related to product quality. Addressing the negative feedback on product returns, product quality and liaising with the manufacturer to address quality issues. Oversee smooth operation of imports function, ensuring accurate customs declaration is submitted Monitor and conduct random inspection of all incoming goods to ensure the product specifications adhere to specifications approved. Arrange and compile product data on Company's ERP system. Arrange new product listings on company's e-commerce platforms/ marketplaces as required. Ensure full compliance with all workplace rules including those pertaining to company's ethical, health and safety and various other policies/ regulations stipulated time to time. Skills/Experience required: Previous experience in a similar role Previous experience of providing Product/Technical Support to customers. Hardware or Ironmongery experience essential Immediate start available. Please apply today KSBirmingham Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Mar 26, 2024
Full time
Are you a Product Support Coordinator looking for a new role? Do you have experience of working with internal and external stakeholders in order to ensure product quality and order fulfilment? If so, please read on.My client, a Warehousing and Distribution company based in B6, just outside of the clean air zone, Birmingham City Centre, is currently looking for a Senior Product Support Coordinator to join their team.As a Senior Product Support Coordinator , you will be responsible to own and support portfolio of Hardware products, manage product availability, product quality and product data integrity within the company. You will closely work with Sales & the Inbound department for improving and safeguarding product quality on Hardware/ Ironmongery products. YOU MUST HAVE IRONMONGERY OR HARDWARE EXPERIENCE. Benefits: Salary up to £30,000 doe 20+8 bank holidays Company pension Employee discount On-site parking Key responsibilities to include but not limited to: Ongoing review to build and enhance product range to gain required market share on Hardware products. Support sales department with product technical queries and product quality issues. Assist Sales department to close customer complaints related to product quality. Addressing the negative feedback on product returns, product quality and liaising with the manufacturer to address quality issues. Oversee smooth operation of imports function, ensuring accurate customs declaration is submitted Monitor and conduct random inspection of all incoming goods to ensure the product specifications adhere to specifications approved. Arrange and compile product data on Company's ERP system. Arrange new product listings on company's e-commerce platforms/ marketplaces as required. Ensure full compliance with all workplace rules including those pertaining to company's ethical, health and safety and various other policies/ regulations stipulated time to time. Skills/Experience required: Previous experience in a similar role Previous experience of providing Product/Technical Support to customers. Hardware or Ironmongery experience essential Immediate start available. Please apply today KSBirmingham Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
eCommerce Coordinator £32,000 - £42,000 + Discretionary Bonus Office Based (Full Time - 9AM to 5PM) Washington, West Sussex Want to climb the ranks and build your own team within eCommerce? We've got the ladder ready for you Hannah started in 2021 at this Luxury Brand. Within 3 years, she has been promoted twice; and is now an Events & Special Projects Manager. Her story is proof that there is always room to grow at this company, and they love to promote from within. Initially you will coordinate this brand's eCommerce efforts, and potentially ascend into a role such as the Ecommerce Lead for the UK and Europe; with a view of being given the platform to build your own team! That's what they are all about and that's what they want for you too! Starting off with a basic salary from £32,000 to £42,000, this role will become your canvas to paint your very own career path. What You'll Be Doing The best part of this job? It offers variety across all things eCommerce; including sales, operations and strategy! You won't be involved in this brand's online storefront, but you will be working with online retail and dropshipping partners who include this brand's products as part of offering. You'll work with the operations, purchasing, and marketing teams to execute initiatives such as trade shows, flash sales, and system integrations to keep their eCommerce business growing and thriving. You will also help develop new eCommerce business by finding new online retailers in the UK and Europe; pitching this brand's vast and unique product range; with a view of onboarding new partnerships. When you aren't working on new partnerships, you'll manage the existing ones with a view of improving optimisation and making updates to their product assortment where needed. And as eCommerce is an untapped area in this brand within the UK & Europe, there will be ample room for you to flex your creativity, try innovative ideas, and run with what works well! Where You'll Be Doing It Make no mistake. This is one of the COOLEST businesses in West Sussex. They are a renowned brand within the Luxury Goods industry, designing and producing products ranging from Watch, Jewellery & Fashion accessories which are famous for their quality and immaculate design. Since 2019, they have grown from £20m to £40m - DOUBLING in size and growing at unprecedented rate. But this is just the beginning Because their long-term vision? It's world domination! Celebrating their 190th anniversary this year, they want to continue on this growth trajectory and reach £100m turnover within the next 5 years. Despite their monumental growth, they prioritise their values as a family business, developing a culture where all 20 employees at their head office aren't just colleagues at work - but friends at a social club too! What Skills You Need You'll need eCommerce experience, whether working for a retailer, brand, or agency - as well as having a general understanding of dropshipping. Aside from that, you'll need to be highly analytical with strong skills for data reporting and analysis. You'll also need to be a confident communicator to build and nurture relationships with online retailers and liaise across internal teams. Ambition is also key. This is a hands-on role for someone motivated to build something, make it their own and progress within the brand. You will also require a driving licence, as the office is based in a remote countryside location! Ready To Take Your Career To New Heights? Are you ready to take your career to another level and find your home for life? Then Apply Today. No CV? Don't let an outdated CV hold you back. Just send us what you have. We're more interested in your experience and passion than perfect paperwork. We respect your time and effort. That's why we aim to respond to all applicants within 5 working days. You'll hear from us soon, no matter what.
Mar 26, 2024
Full time
eCommerce Coordinator £32,000 - £42,000 + Discretionary Bonus Office Based (Full Time - 9AM to 5PM) Washington, West Sussex Want to climb the ranks and build your own team within eCommerce? We've got the ladder ready for you Hannah started in 2021 at this Luxury Brand. Within 3 years, she has been promoted twice; and is now an Events & Special Projects Manager. Her story is proof that there is always room to grow at this company, and they love to promote from within. Initially you will coordinate this brand's eCommerce efforts, and potentially ascend into a role such as the Ecommerce Lead for the UK and Europe; with a view of being given the platform to build your own team! That's what they are all about and that's what they want for you too! Starting off with a basic salary from £32,000 to £42,000, this role will become your canvas to paint your very own career path. What You'll Be Doing The best part of this job? It offers variety across all things eCommerce; including sales, operations and strategy! You won't be involved in this brand's online storefront, but you will be working with online retail and dropshipping partners who include this brand's products as part of offering. You'll work with the operations, purchasing, and marketing teams to execute initiatives such as trade shows, flash sales, and system integrations to keep their eCommerce business growing and thriving. You will also help develop new eCommerce business by finding new online retailers in the UK and Europe; pitching this brand's vast and unique product range; with a view of onboarding new partnerships. When you aren't working on new partnerships, you'll manage the existing ones with a view of improving optimisation and making updates to their product assortment where needed. And as eCommerce is an untapped area in this brand within the UK & Europe, there will be ample room for you to flex your creativity, try innovative ideas, and run with what works well! Where You'll Be Doing It Make no mistake. This is one of the COOLEST businesses in West Sussex. They are a renowned brand within the Luxury Goods industry, designing and producing products ranging from Watch, Jewellery & Fashion accessories which are famous for their quality and immaculate design. Since 2019, they have grown from £20m to £40m - DOUBLING in size and growing at unprecedented rate. But this is just the beginning Because their long-term vision? It's world domination! Celebrating their 190th anniversary this year, they want to continue on this growth trajectory and reach £100m turnover within the next 5 years. Despite their monumental growth, they prioritise their values as a family business, developing a culture where all 20 employees at their head office aren't just colleagues at work - but friends at a social club too! What Skills You Need You'll need eCommerce experience, whether working for a retailer, brand, or agency - as well as having a general understanding of dropshipping. Aside from that, you'll need to be highly analytical with strong skills for data reporting and analysis. You'll also need to be a confident communicator to build and nurture relationships with online retailers and liaise across internal teams. Ambition is also key. This is a hands-on role for someone motivated to build something, make it their own and progress within the brand. You will also require a driving licence, as the office is based in a remote countryside location! Ready To Take Your Career To New Heights? Are you ready to take your career to another level and find your home for life? Then Apply Today. No CV? Don't let an outdated CV hold you back. Just send us what you have. We're more interested in your experience and passion than perfect paperwork. We respect your time and effort. That's why we aim to respond to all applicants within 5 working days. You'll hear from us soon, no matter what.
This is exciting time to be joining Furniture Village as we move forward with our plans for digital growth. Reporting to the User Optimisation Lead, the Website Optimization Coordinatorwill support in the delivery of an ongoing, best in class customer experience through our ambitious CRO programme (conversion rate optimisation). You will join us on a full-time, 12 month contract and in return will receive a competitive salary of £35,000 - £40,000 per annum, dependent on experience. Here at Furniture Village, we have built a hugely successful retail business with a winning environment to work in, and we are delighted to have won Best Retail Family Business of the Year! We are caring, passionate, honest people who go the extra mile and make brave decisions to ensure our customers are always delighted with our service. Key Responsibilities and results of our Website Optimization Coordinator: • In conjunction with the User Optimisation Lead, work with our partners to assist in the delivery of a pre-defined A/B and multivariant tests roadmap, to improve the user experience onsite and ultimately deliver improvements in defined KPIs. • Utilise our online tool sets (Salesforce, Optimizely, Google Analytics and Hotjar) to implement new journeys and improve digital content/campaigns via A/B or multivariant tests on a day-to-day basis, clearly understanding the test versus control to improve performance. • Set-up, prepare and execute tests using our testing tool and undergo final user acceptance testing approval including browser compatibility, in readiness for go-live. • Conduct quarterly reviews and ensure that brand guidelines are followed, and accessibility is considered. • Conduct weekly meetings with the Online Sales Controller and collate valuable customer findings to improve our customer satisfaction scores. Implementing a new 'fast feedback' route on digital channels, to survey small changes and identify quick wins. • Keep abreast of current and new market tends and changes in eCommerce retail. • Provide support to the technical team with daily, weekly tasks along with monthly release cycles. • Take part in regression testing and raise tickets within Jira. • Ensure all digital content loaded is legal, accessible, up to date and relevant. You will be fully versed in what makes good online content from both a customer engagement and SEO perspective. • Proofreading of all content prior to go live ensuring 100% accuracy of all materials, providing sign-off as necessary ensuring high standards are maintained. • Monitor competitive activity within the marketplace, recommending improvements and highlighting new developments. • While the responsibilities are primarily carried out during normal office hours, remote weekend cover is occasionally required for ad-hoc. Key skills and attributes we are looking for in our Website Optimization Coordinator: • Knowledge of CMS platforms (e.g. Salesforce) and conversion rate optimisation tools (e.g. Optimizely) would be advantageous. • Proven commercial and technical experience working in multi-disciplinary teams for a transactional website. • Knowledge and understanding of conversion rate optimisation, web analytics and user experience disciplines. Previous experience of A/B and MVT testing would be advantageous. • Good team player with collaborative approach and able to communicate and influence across all levels. • Strong analytical skills and experience with web analytics tools (e.g. GA, Adobe Analytics) • Basic HTML coding would be advantageous as well as an understanding of SEO. • An understanding of website usability best practices and how these drive conversions. • Team player and can-do approach, willing to get involved and focused on delivery • Proven ability of working with internal teams and external agencies to get the best assets to drive campaigns. • Ability to interpret analytical data to develop new and existing content and campaigns, with evidence of delivering quantifiable results. If you feel you have what it takes to be our Website Optimization Coordinator then click " apply " today, we look forward to hearing from you! Furniture Village is an equal opportunities employer, and all offers of employment are made solely on merit.
Nov 04, 2021
Contractor
This is exciting time to be joining Furniture Village as we move forward with our plans for digital growth. Reporting to the User Optimisation Lead, the Website Optimization Coordinatorwill support in the delivery of an ongoing, best in class customer experience through our ambitious CRO programme (conversion rate optimisation). You will join us on a full-time, 12 month contract and in return will receive a competitive salary of £35,000 - £40,000 per annum, dependent on experience. Here at Furniture Village, we have built a hugely successful retail business with a winning environment to work in, and we are delighted to have won Best Retail Family Business of the Year! We are caring, passionate, honest people who go the extra mile and make brave decisions to ensure our customers are always delighted with our service. Key Responsibilities and results of our Website Optimization Coordinator: • In conjunction with the User Optimisation Lead, work with our partners to assist in the delivery of a pre-defined A/B and multivariant tests roadmap, to improve the user experience onsite and ultimately deliver improvements in defined KPIs. • Utilise our online tool sets (Salesforce, Optimizely, Google Analytics and Hotjar) to implement new journeys and improve digital content/campaigns via A/B or multivariant tests on a day-to-day basis, clearly understanding the test versus control to improve performance. • Set-up, prepare and execute tests using our testing tool and undergo final user acceptance testing approval including browser compatibility, in readiness for go-live. • Conduct quarterly reviews and ensure that brand guidelines are followed, and accessibility is considered. • Conduct weekly meetings with the Online Sales Controller and collate valuable customer findings to improve our customer satisfaction scores. Implementing a new 'fast feedback' route on digital channels, to survey small changes and identify quick wins. • Keep abreast of current and new market tends and changes in eCommerce retail. • Provide support to the technical team with daily, weekly tasks along with monthly release cycles. • Take part in regression testing and raise tickets within Jira. • Ensure all digital content loaded is legal, accessible, up to date and relevant. You will be fully versed in what makes good online content from both a customer engagement and SEO perspective. • Proofreading of all content prior to go live ensuring 100% accuracy of all materials, providing sign-off as necessary ensuring high standards are maintained. • Monitor competitive activity within the marketplace, recommending improvements and highlighting new developments. • While the responsibilities are primarily carried out during normal office hours, remote weekend cover is occasionally required for ad-hoc. Key skills and attributes we are looking for in our Website Optimization Coordinator: • Knowledge of CMS platforms (e.g. Salesforce) and conversion rate optimisation tools (e.g. Optimizely) would be advantageous. • Proven commercial and technical experience working in multi-disciplinary teams for a transactional website. • Knowledge and understanding of conversion rate optimisation, web analytics and user experience disciplines. Previous experience of A/B and MVT testing would be advantageous. • Good team player with collaborative approach and able to communicate and influence across all levels. • Strong analytical skills and experience with web analytics tools (e.g. GA, Adobe Analytics) • Basic HTML coding would be advantageous as well as an understanding of SEO. • An understanding of website usability best practices and how these drive conversions. • Team player and can-do approach, willing to get involved and focused on delivery • Proven ability of working with internal teams and external agencies to get the best assets to drive campaigns. • Ability to interpret analytical data to develop new and existing content and campaigns, with evidence of delivering quantifiable results. If you feel you have what it takes to be our Website Optimization Coordinator then click " apply " today, we look forward to hearing from you! Furniture Village is an equal opportunities employer, and all offers of employment are made solely on merit.