1st/2nd Line Support Engineer My client is looking for a Microsoft Windows proficient 1st/2nd Line Technician to join their team in the Bristol office! You will be involved in a brand-new ERP System implementation and will be joining a team of 3 engineers providing support to over 150 end users, getting involved in project work involving hardware builds and deployments whilst providing general remote support via a ticketing system! Location: Bristol Salary: Up To £29,000 Key Responsibilities: User Onboarding/Decommissioning, Password Resets, Allowing Licenses Deploying software and providing application support ERP System Implementation Printer Support Technologies: Windows OS Active Directory Office 365 Sharepoint Hyper V Azure Veeam ERP Systems Benefits: 22 Days Annual Leave + Bank Holidays Cycle to Work Scheme Training and Development Plans Company Product Discount If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Long Ashton, Easton, Redland, Knowle West, Maiden Head, Kingswood, Mangotsfield, Bath, Nailsea, Clevedon, Chepstow Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Apr 25, 2024
Full time
1st/2nd Line Support Engineer My client is looking for a Microsoft Windows proficient 1st/2nd Line Technician to join their team in the Bristol office! You will be involved in a brand-new ERP System implementation and will be joining a team of 3 engineers providing support to over 150 end users, getting involved in project work involving hardware builds and deployments whilst providing general remote support via a ticketing system! Location: Bristol Salary: Up To £29,000 Key Responsibilities: User Onboarding/Decommissioning, Password Resets, Allowing Licenses Deploying software and providing application support ERP System Implementation Printer Support Technologies: Windows OS Active Directory Office 365 Sharepoint Hyper V Azure Veeam ERP Systems Benefits: 22 Days Annual Leave + Bank Holidays Cycle to Work Scheme Training and Development Plans Company Product Discount If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Long Ashton, Easton, Redland, Knowle West, Maiden Head, Kingswood, Mangotsfield, Bath, Nailsea, Clevedon, Chepstow Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Are you passionate about providing top-notch IT support in a dynamic environment? Join my clients team at a leading global manufacturer located in Kidlington. We're seeking a talented IT Support Analyst to provide comprehensive support to our end users and ensure the smooth operation of my clients IT infrastructure. Position: IT Support Analyst Location: Kidlington, United Kingdom Salary: Up to £30,000 per annum Key Responsibilities: Deliver exceptional technical support to end users, resolving hardware, software, and network issues promptly and effectively. Manage and maintain Microsoft 365 suite, including Exchange Online, SharePoint, and Teams, ensuring optimal performance and user satisfaction. Provide support for Windows computer systems and Servers, troubleshooting issues and performing system upgrades and maintenance as needed. Utilize SCCM (System Center Configuration Manager) for software deployment, updates, and patch management across the organization. Collaborate with IT teams and stakeholders to implement and support IT projects, initiatives, and infrastructure improvements. Document support activities, solutions, and procedures to maintain accurate records and facilitate knowledge sharing. Requirements: Proven experience in providing IT support to end users in a professional environment. Strong proficiency in supporting Microsoft 365 applications and services. Expertise in troubleshooting and supporting Windows computer systems and Servers. Familiarity with SCCM for software deployment and management. Excellent communication and interpersonal skills, with the ability to interact effectively with users at all levels of technical expertise. Strong problem-solving abilities and a proactive approach to resolving issues. Relevant certifications (eg, Microsoft Certified: Modern Desktop Administrator Associate) are a plus. Why Join Us: Opportunity to work for a global leader in manufacturing with a commitment to innovation and excellence. Competitive salary and benefits package, including opportunities for career advancement and professional development. Collaborative and inclusive work environment where your contributions are valued and recognized. Access to cutting-edge technologies and ongoing training to enhance your skills and expertise. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 25, 2024
Full time
Are you passionate about providing top-notch IT support in a dynamic environment? Join my clients team at a leading global manufacturer located in Kidlington. We're seeking a talented IT Support Analyst to provide comprehensive support to our end users and ensure the smooth operation of my clients IT infrastructure. Position: IT Support Analyst Location: Kidlington, United Kingdom Salary: Up to £30,000 per annum Key Responsibilities: Deliver exceptional technical support to end users, resolving hardware, software, and network issues promptly and effectively. Manage and maintain Microsoft 365 suite, including Exchange Online, SharePoint, and Teams, ensuring optimal performance and user satisfaction. Provide support for Windows computer systems and Servers, troubleshooting issues and performing system upgrades and maintenance as needed. Utilize SCCM (System Center Configuration Manager) for software deployment, updates, and patch management across the organization. Collaborate with IT teams and stakeholders to implement and support IT projects, initiatives, and infrastructure improvements. Document support activities, solutions, and procedures to maintain accurate records and facilitate knowledge sharing. Requirements: Proven experience in providing IT support to end users in a professional environment. Strong proficiency in supporting Microsoft 365 applications and services. Expertise in troubleshooting and supporting Windows computer systems and Servers. Familiarity with SCCM for software deployment and management. Excellent communication and interpersonal skills, with the ability to interact effectively with users at all levels of technical expertise. Strong problem-solving abilities and a proactive approach to resolving issues. Relevant certifications (eg, Microsoft Certified: Modern Desktop Administrator Associate) are a plus. Why Join Us: Opportunity to work for a global leader in manufacturing with a commitment to innovation and excellence. Competitive salary and benefits package, including opportunities for career advancement and professional development. Collaborative and inclusive work environment where your contributions are valued and recognized. Access to cutting-edge technologies and ongoing training to enhance your skills and expertise. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job Title: IT Support Engineer Location: Northampton - 3 days from the office 2 from home Salary: Up to £25 -28,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices. Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Troubleshoot and resolve hardware and software issues promptly and efficiently. - Escalate complex problems to the appropriate teams while ensuring timely resolution. - Document all support interactions and solutions accurately within the ticketing system. - Assist with the setup and configuration of user accounts, devices, and software applications. - Collaborate with other members of the IT team to improve processes and enhance customer satisfaction. Requirements: - Previous experience in a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. - A proactive attitude towards learning and staying updated with technological advancements. Benefits: - Competitive salary up to £28,000 per annum. - Opportunities for career advancement and professional development. - Friendly and supportive working environment. - Pension scheme and other employee benefits. - Convenient location in Northampton with easy access to public transportation. If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
Apr 25, 2024
Full time
Job Title: IT Support Engineer Location: Northampton - 3 days from the office 2 from home Salary: Up to £25 -28,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices. Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Troubleshoot and resolve hardware and software issues promptly and efficiently. - Escalate complex problems to the appropriate teams while ensuring timely resolution. - Document all support interactions and solutions accurately within the ticketing system. - Assist with the setup and configuration of user accounts, devices, and software applications. - Collaborate with other members of the IT team to improve processes and enhance customer satisfaction. Requirements: - Previous experience in a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. - A proactive attitude towards learning and staying updated with technological advancements. Benefits: - Competitive salary up to £28,000 per annum. - Opportunities for career advancement and professional development. - Friendly and supportive working environment. - Pension scheme and other employee benefits. - Convenient location in Northampton with easy access to public transportation. If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
1st/2nd Line IT Support Oxfordshire Permanent Join our Client as an IT Technical Support Analyst! Responsibilities: Provide first-line technical support for computer systems Handle helpdesk requests and incidents Configure, install, and maintain desktop and laptop PCs Support telephone systems, audiovisual equipment, and video conference facilities Maintain software licensing and hardware inventory Liaise with third-party IT support companies and vendors Adhere to defined standards and procedures Requirements: Expertise in Windows-based PCs and servers Previous experience in a first-line support role Proficiency in Windows Desktop, MS Office, and Google G-Suite Certification in IT (A+ or MCSE) Ability to obtain SC Clearance Desired Skills: Familiarity with Windows Server, MS Exchange, and Active Directory Knowledge of firewalls, networking, telephony, and IT security Experience with virtualization, MDM platforms, and mobile phone support Bachelor's degree in computer science or related field Experience in a secure environment is a plus This company is an equal opportunity employer and value diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you're interested in this opportunity, please submit your CV via the link provided Cubiq Recruitment is recognised as a trusted supplier of permanent, contract and interim recruitment services to AI, Software ERP, Engineering, Manufacturing and Commercial sectors. Our teams of specialist recruiters operate across all core commercial engineering & technology disciplines and specialist areas.
Apr 25, 2024
Full time
1st/2nd Line IT Support Oxfordshire Permanent Join our Client as an IT Technical Support Analyst! Responsibilities: Provide first-line technical support for computer systems Handle helpdesk requests and incidents Configure, install, and maintain desktop and laptop PCs Support telephone systems, audiovisual equipment, and video conference facilities Maintain software licensing and hardware inventory Liaise with third-party IT support companies and vendors Adhere to defined standards and procedures Requirements: Expertise in Windows-based PCs and servers Previous experience in a first-line support role Proficiency in Windows Desktop, MS Office, and Google G-Suite Certification in IT (A+ or MCSE) Ability to obtain SC Clearance Desired Skills: Familiarity with Windows Server, MS Exchange, and Active Directory Knowledge of firewalls, networking, telephony, and IT security Experience with virtualization, MDM platforms, and mobile phone support Bachelor's degree in computer science or related field Experience in a secure environment is a plus This company is an equal opportunity employer and value diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you're interested in this opportunity, please submit your CV via the link provided Cubiq Recruitment is recognised as a trusted supplier of permanent, contract and interim recruitment services to AI, Software ERP, Engineering, Manufacturing and Commercial sectors. Our teams of specialist recruiters operate across all core commercial engineering & technology disciplines and specialist areas.
An established client of ours in the professional services sector are looking for a Service Desk Analyst to join their team in Alderley Edge, on a permanent basis. Reporting to the Systems Manager, the successful candidate will provide 1st line support to end-users, support the ERP system and get involved with project work. This is an office-based role, so candidates should be in a commutable distance of Alderley Edge and happy to work on-site, Monday to Friday between 9:00am to 5:30pm. The organisation is undergoing an exciting period of growth in addition to digital transformation, so this is a great opportunity to work with some of the latest technologies and develop your skills further with lots of hands-on training alongside the team. Role Responsibilities: Provide first line technical support to users. Create new users and accounts. Log and record incidents and troubleshoot issues for users to resolution. Support the ERP system (full training is provided in their bespoke system). Update relevant technical documentation. We are looking for someone with 1 + years' experience in a 1st Line Support role who is technically minded and with an understanding of an ERP system. This is a user-facing role, so we are also looking for someone with strong communication skills, a patient approach and someone who is able to explain technical issues to non-technical users. This is an excellent opportunity for an enthusiastic and passionate 1st Line Support Technician to join a successful organisation which champions training, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Georgina for more information on / email your CV to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 25, 2024
Full time
An established client of ours in the professional services sector are looking for a Service Desk Analyst to join their team in Alderley Edge, on a permanent basis. Reporting to the Systems Manager, the successful candidate will provide 1st line support to end-users, support the ERP system and get involved with project work. This is an office-based role, so candidates should be in a commutable distance of Alderley Edge and happy to work on-site, Monday to Friday between 9:00am to 5:30pm. The organisation is undergoing an exciting period of growth in addition to digital transformation, so this is a great opportunity to work with some of the latest technologies and develop your skills further with lots of hands-on training alongside the team. Role Responsibilities: Provide first line technical support to users. Create new users and accounts. Log and record incidents and troubleshoot issues for users to resolution. Support the ERP system (full training is provided in their bespoke system). Update relevant technical documentation. We are looking for someone with 1 + years' experience in a 1st Line Support role who is technically minded and with an understanding of an ERP system. This is a user-facing role, so we are also looking for someone with strong communication skills, a patient approach and someone who is able to explain technical issues to non-technical users. This is an excellent opportunity for an enthusiastic and passionate 1st Line Support Technician to join a successful organisation which champions training, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Georgina for more information on / email your CV to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Role : Infrastructure Engineer Location : Central London, 2-3 times a week Salary : £50,000 - £55,000 + Benefits The position: The purpose of this role is to support Microsoft O365, Hybrid Cloud with Azure, including Linux Web Hosting and solutions for applications, databases, desktops, cloud services and a largely Microsoft based platform within agreed service levels and quality standards with minimal disruption to users, work with other IT and business colleagues and 3rd parties on IT projects, change requests and other initiatives and provide informed technical advice to staff and all IT users. Main Duties And Responsibilities Administration of O365, including SharePoint. Administration of O365 suite of products including Security, Defender, Teams and Exchange Azure Hybrid Cloud administration and support, taking responsibility for the more advanced support and solutions deployment. Using Intune to manage and update the organisations PC's, laptops and mobile devices. Support the companies network infrastructure which includes Aruba, Cisco, and Juniper technologies. Manage the AvePoint and Azure backup system for operation and restore readiness. Operate as technical advisor to 1st line service desk analysts and support technical projects, maintenance and other change and operational activities in your areas of expertise. Organise own workload and ensure agreed quality standards, service levels and project and change timescales are met and with minimal disruption to users. Contribute technical advice and support to impact assessments and solutions for service, change and new requirement requests and ensure compliance with change control practices. Write technical HLDs/LLDs, work instructions and user documentation and present technical options and guidance clearly and concisely in technical and non-technical documents tailored to audience. Build and maintain successful relationships with key contacts in departments and 3rd parties to ensure their requirements are taken on board and incidents are resolved effectively, cohesively and in a timely fashion. Conduct daily checks and constantly monitor systems, analyse trends, and take remedial action as appropriate and in conjunction with Heads of Technical Infrastructure Ensure all investigations and solutions consider security such as malware and viruses and that security incidents are resolved immediately to constantly mitigate risks to the live system. Undertake technical projects as required by the IT management team. Please apply for more information!
Apr 25, 2024
Full time
Role : Infrastructure Engineer Location : Central London, 2-3 times a week Salary : £50,000 - £55,000 + Benefits The position: The purpose of this role is to support Microsoft O365, Hybrid Cloud with Azure, including Linux Web Hosting and solutions for applications, databases, desktops, cloud services and a largely Microsoft based platform within agreed service levels and quality standards with minimal disruption to users, work with other IT and business colleagues and 3rd parties on IT projects, change requests and other initiatives and provide informed technical advice to staff and all IT users. Main Duties And Responsibilities Administration of O365, including SharePoint. Administration of O365 suite of products including Security, Defender, Teams and Exchange Azure Hybrid Cloud administration and support, taking responsibility for the more advanced support and solutions deployment. Using Intune to manage and update the organisations PC's, laptops and mobile devices. Support the companies network infrastructure which includes Aruba, Cisco, and Juniper technologies. Manage the AvePoint and Azure backup system for operation and restore readiness. Operate as technical advisor to 1st line service desk analysts and support technical projects, maintenance and other change and operational activities in your areas of expertise. Organise own workload and ensure agreed quality standards, service levels and project and change timescales are met and with minimal disruption to users. Contribute technical advice and support to impact assessments and solutions for service, change and new requirement requests and ensure compliance with change control practices. Write technical HLDs/LLDs, work instructions and user documentation and present technical options and guidance clearly and concisely in technical and non-technical documents tailored to audience. Build and maintain successful relationships with key contacts in departments and 3rd parties to ensure their requirements are taken on board and incidents are resolved effectively, cohesively and in a timely fashion. Conduct daily checks and constantly monitor systems, analyse trends, and take remedial action as appropriate and in conjunction with Heads of Technical Infrastructure Ensure all investigations and solutions consider security such as malware and viruses and that security incidents are resolved immediately to constantly mitigate risks to the live system. Undertake technical projects as required by the IT management team. Please apply for more information!
Portfolio are proud to be working with our client, an Award winning, global professional services / SaaS provider based in Manchester city Centre. Due to expansion within the team, they are looking for a highly capable service desk analyst to assess and optimize the performance of the End-User software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to their clients and personnel through Live chat and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. This is a varied and fast paced role, so if you have experience of resolving technical issues over Live Chat are up for the challenge, apply today and we'll be in touch! Responsibilities: Provide response to all Chat & Email support queries to the service desk. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. As required provide support to phone queries to the service desk. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Profit share scheme 25 days' holiday, plus bank holidays Day off on your birthday Perkbox discounts Holidays increase after 2 and 5 years' service Pension Plan and Life Insurance Access to Employee Assistance Programme INDMANJ
Apr 25, 2024
Full time
Portfolio are proud to be working with our client, an Award winning, global professional services / SaaS provider based in Manchester city Centre. Due to expansion within the team, they are looking for a highly capable service desk analyst to assess and optimize the performance of the End-User software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to their clients and personnel through Live chat and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. This is a varied and fast paced role, so if you have experience of resolving technical issues over Live Chat are up for the challenge, apply today and we'll be in touch! Responsibilities: Provide response to all Chat & Email support queries to the service desk. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. As required provide support to phone queries to the service desk. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Profit share scheme 25 days' holiday, plus bank holidays Day off on your birthday Perkbox discounts Holidays increase after 2 and 5 years' service Pension Plan and Life Insurance Access to Employee Assistance Programme INDMANJ
Position: 1st Line Service Desk Analyst (Hybrid) Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 1st line service desk analyst.Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians as well as providing excellent customer service whilst helping engineers to address complex issues across a wide array of technologies. The ideal candidate will have great customer service skills as well as previous 1st Line IT support experience. This MSP offer great career progression within their company. This role requires an individual who can: Act as the first point of contact for our clients' IT requests and issues via phone, ticketing system and email. Diagnose and resolve 1st line assigned tickets within target resolution times. Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians. Knowledge, Skills & Experience Required: Superb customer service, telephone and client facing skills. Previous experience providing IT support. Strong skills in troubleshooting and resolving Windows OS & Microsoft Office issues. Some experience of administering and supporting Active Directory, Group Policy, DNS, Office 365, and SharePoint An understanding of and keen interest in networking technologies The ability to build, configure, administer, and support Windows devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels. Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects. Excellent team player but with the capacity to be strongly self-motivated. Ability to deal with difficult or demanding situations in a calm and professional manner. MSP experience required.
Apr 25, 2024
Full time
Position: 1st Line Service Desk Analyst (Hybrid) Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 1st line service desk analyst.Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians as well as providing excellent customer service whilst helping engineers to address complex issues across a wide array of technologies. The ideal candidate will have great customer service skills as well as previous 1st Line IT support experience. This MSP offer great career progression within their company. This role requires an individual who can: Act as the first point of contact for our clients' IT requests and issues via phone, ticketing system and email. Diagnose and resolve 1st line assigned tickets within target resolution times. Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians. Knowledge, Skills & Experience Required: Superb customer service, telephone and client facing skills. Previous experience providing IT support. Strong skills in troubleshooting and resolving Windows OS & Microsoft Office issues. Some experience of administering and supporting Active Directory, Group Policy, DNS, Office 365, and SharePoint An understanding of and keen interest in networking technologies The ability to build, configure, administer, and support Windows devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels. Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects. Excellent team player but with the capacity to be strongly self-motivated. Ability to deal with difficult or demanding situations in a calm and professional manner. MSP experience required.
My client is a prestigious law firm with roots deeply rooted in Scottish Culture, having been operating for over 270 years! With 4 offices operating across Scotland, they provide legal advice to every industry sector. It's no surprise they are an award-winning company whose trophy cabinet keeps expanding, with some of their latest awards being a top-ranking law firm and one of the best places to work in Scotland. The technical team play a massive part in their success and is highly valued within the company, they're looking to hire an IT Service Desk Analyst in their Edinburgh office. IT Service Desk Analyst Edinburgh - Onsite £25,000 - £30,000 Main Duties: Supporting the Service Desk team in a 1st/2nd Line Capacity Hands-on technical support Supporting company-wide projects Key Skills: Active Directory Windows Server Office 365 iOS Devices VOIP Two Factor Authentication Company Benefits: 26 Days paid annual leave + Bank holidays Bonus Schemes Cycle to work scheme Training plans inclusive of funded certificates 3 optional paid days off to support a charity of your choice Tons of health benefits If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 24, 2024
Full time
My client is a prestigious law firm with roots deeply rooted in Scottish Culture, having been operating for over 270 years! With 4 offices operating across Scotland, they provide legal advice to every industry sector. It's no surprise they are an award-winning company whose trophy cabinet keeps expanding, with some of their latest awards being a top-ranking law firm and one of the best places to work in Scotland. The technical team play a massive part in their success and is highly valued within the company, they're looking to hire an IT Service Desk Analyst in their Edinburgh office. IT Service Desk Analyst Edinburgh - Onsite £25,000 - £30,000 Main Duties: Supporting the Service Desk team in a 1st/2nd Line Capacity Hands-on technical support Supporting company-wide projects Key Skills: Active Directory Windows Server Office 365 iOS Devices VOIP Two Factor Authentication Company Benefits: 26 Days paid annual leave + Bank holidays Bonus Schemes Cycle to work scheme Training plans inclusive of funded certificates 3 optional paid days off to support a charity of your choice Tons of health benefits If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
1st Line Support Helpdesk Analyst Paddock Wood £22k - £26k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
Apr 24, 2024
Full time
1st Line Support Helpdesk Analyst Paddock Wood £22k - £26k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
We are looking for the following skillset - 1st/2nd Line Support Customer Service Excellent all-round IT Skills Communication skills Troubleshooting Helpdesk / SLA SupportI have an incredible opportunity an ambitious IT Support Analyst, who is looking to progress within the IT sector. A well-established telecommunications company in the Derby area want to invest in your future! They are looking for someone who is looking to excel and hit the ground running in a well exposed IT Support Analyst position.This is a terrific opportunity for somebody who is ready to progress in the sector. This is an excellent opportunity for somebody to be exposed to a wide variety of technologies, provide excellent technical and customer support, be challenged every day, and to finally progress considerably as a result. To apply, please reply with your CV. Kindest regards, In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 24, 2024
Full time
We are looking for the following skillset - 1st/2nd Line Support Customer Service Excellent all-round IT Skills Communication skills Troubleshooting Helpdesk / SLA SupportI have an incredible opportunity an ambitious IT Support Analyst, who is looking to progress within the IT sector. A well-established telecommunications company in the Derby area want to invest in your future! They are looking for someone who is looking to excel and hit the ground running in a well exposed IT Support Analyst position.This is a terrific opportunity for somebody who is ready to progress in the sector. This is an excellent opportunity for somebody to be exposed to a wide variety of technologies, provide excellent technical and customer support, be challenged every day, and to finally progress considerably as a result. To apply, please reply with your CV. Kindest regards, In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 24, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
1st Line Support Technician My client, a Manufacturing Company are looking to welcome a 1st Line Support Technician to their close-knit IT Team! Covering first line duties you will be looking after the staff within the company assisting with any hardware issues, technical issues and looking after the warehouses handheld devices, printers, label printers and scanners. Role: 1st Line Support Technician Salary: up to 27,500 Location: Birmingham Daily Responsibilities: Promptly resolving IT support tickets, encompassing tasks such as Managing network user accounts and group policies. Handling antivirus software and ensuring compliance with Acceptable Use policies. Managing various access methods including Wireless, Remote, VPN, guest, and third-party. Maintaining Microsoft Office, Exchange 365, and Adobe Creative Cloud user accounts and licenses. Supporting business applications such as ERP and web solutions. Updating the assets register. Managing door identification cards and face recognition entry systems. Providing first-line support and assisting with Infrastructure tasks like backups, printers, terminals, and virtual server administration. Key Skills: Prior experience in an IT Support Desk setting. Proficiency in Windows 10/11, Server 2012, 2016, 2019 Standard, and Hyper-V Systems. Ability to manage tickets efficiently in a service desk environment. Familiarity with LAN, DHCP, and DNS concepts. Knowledge of printers and barcode scanners. Experience in creating and editing users in Active Directory and Azure AD. Proficient in Exchange Admin 365 tasks. Desired Experience: Experience of working with Dynamics NAV (Not essential) Experience of working with WMS systems (Not essential) Experience of working within a small IT team. If you are in search of your next step and feel like this is an opportunity you could be interested in APPLY. Alternatively, if you would like to find out some more about the role don't hesitate to give me a call! Location: Birmingham, Dudley, Stourbridge, West Bromwich, Rowley Regis, Oldbury, Brierley Hill, Wednesbury, Walsall, Wolverhampton. Key Words: 1st Line, First Line, IT Technician, IT Engineer, 1st Line Analyst, 1st Line Technician, 1st Line Support, First Line Support, Office 365, Printers, Active Directory, MDM, ERP.
Apr 24, 2024
Full time
1st Line Support Technician My client, a Manufacturing Company are looking to welcome a 1st Line Support Technician to their close-knit IT Team! Covering first line duties you will be looking after the staff within the company assisting with any hardware issues, technical issues and looking after the warehouses handheld devices, printers, label printers and scanners. Role: 1st Line Support Technician Salary: up to 27,500 Location: Birmingham Daily Responsibilities: Promptly resolving IT support tickets, encompassing tasks such as Managing network user accounts and group policies. Handling antivirus software and ensuring compliance with Acceptable Use policies. Managing various access methods including Wireless, Remote, VPN, guest, and third-party. Maintaining Microsoft Office, Exchange 365, and Adobe Creative Cloud user accounts and licenses. Supporting business applications such as ERP and web solutions. Updating the assets register. Managing door identification cards and face recognition entry systems. Providing first-line support and assisting with Infrastructure tasks like backups, printers, terminals, and virtual server administration. Key Skills: Prior experience in an IT Support Desk setting. Proficiency in Windows 10/11, Server 2012, 2016, 2019 Standard, and Hyper-V Systems. Ability to manage tickets efficiently in a service desk environment. Familiarity with LAN, DHCP, and DNS concepts. Knowledge of printers and barcode scanners. Experience in creating and editing users in Active Directory and Azure AD. Proficient in Exchange Admin 365 tasks. Desired Experience: Experience of working with Dynamics NAV (Not essential) Experience of working with WMS systems (Not essential) Experience of working within a small IT team. If you are in search of your next step and feel like this is an opportunity you could be interested in APPLY. Alternatively, if you would like to find out some more about the role don't hesitate to give me a call! Location: Birmingham, Dudley, Stourbridge, West Bromwich, Rowley Regis, Oldbury, Brierley Hill, Wednesbury, Walsall, Wolverhampton. Key Words: 1st Line, First Line, IT Technician, IT Engineer, 1st Line Analyst, 1st Line Technician, 1st Line Support, First Line Support, Office 365, Printers, Active Directory, MDM, ERP.
My client is the market leader within its field and rightly prides itself on its cutting-edge services and technology. They are currently looking to expand the Service Desk team by employing individuals with an excellent customer service attitude and a working knowledge of IT. Please note this role does not require extensive IT Support experience but a strong interest in technology and a love of helping people solve problems. Full training on all products will be given. The role is to provide 1st line support and customer care to external customers from within a variety of sectors, this will include support on bespoke products alongside technical support on Microsoft products and general hardware issues. This position presents a superb opportunity for a structured career in a first-line Service Desk / IT support as it provides ongoing training and personal development enabling career progression. Our client is looking for passionate and committed people to be a part of their growth journey. Responsibilities: Work as a member of the 1st line response team to log calls and update contacts made to the Service Desk Taking ownership of issues and maintain regular customer contact Communicate with customers demonstrating high levels of professionalism Provide support on a range of software and technical issues via phone, email and remote access tools - FULL TRAINING WILL BE GIVEN Investigate, capture and record quality data. Attempt resolution or escalate to specialist support teams Essential Skills Good communication skills including spoken and written English Good standard of education and competent IT skills / technical skills and keen to keep updated with the latest tech advances Confident user of Google and Microsoft Office products Windows, Word and Excel Ability to ask clear and precise questions, with excellent active listening skills and the ability to communicate effectively at all levels Can work on own or as part of a team A good logical approach to problem-solving The ability to empathise with customers at all levels and build up a good rapport at all levels Punctual, flexible and adaptable Conscientious and self-motivated A can do attitude Desirable Skills Previous IT Support / Helpdesk / Service Desk experience Experience using ticketing platforms such as Zendesk or ServiceNow Experience troubleshooting any of the following: digital screens, AV, OS, hardware, software Call us today for an informal chat to find out more about this exciting role or send us your CV for review. Candidates must be eligible to live and work in the UK to be considered for this opportunity. Please note that every application received is personally reviewed by our experienced team and we do not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. SDR/Avocet Strategic Resourcing is committed to diversity, equality and inclusion for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, gender identity, neurodiversity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Apr 24, 2024
Full time
My client is the market leader within its field and rightly prides itself on its cutting-edge services and technology. They are currently looking to expand the Service Desk team by employing individuals with an excellent customer service attitude and a working knowledge of IT. Please note this role does not require extensive IT Support experience but a strong interest in technology and a love of helping people solve problems. Full training on all products will be given. The role is to provide 1st line support and customer care to external customers from within a variety of sectors, this will include support on bespoke products alongside technical support on Microsoft products and general hardware issues. This position presents a superb opportunity for a structured career in a first-line Service Desk / IT support as it provides ongoing training and personal development enabling career progression. Our client is looking for passionate and committed people to be a part of their growth journey. Responsibilities: Work as a member of the 1st line response team to log calls and update contacts made to the Service Desk Taking ownership of issues and maintain regular customer contact Communicate with customers demonstrating high levels of professionalism Provide support on a range of software and technical issues via phone, email and remote access tools - FULL TRAINING WILL BE GIVEN Investigate, capture and record quality data. Attempt resolution or escalate to specialist support teams Essential Skills Good communication skills including spoken and written English Good standard of education and competent IT skills / technical skills and keen to keep updated with the latest tech advances Confident user of Google and Microsoft Office products Windows, Word and Excel Ability to ask clear and precise questions, with excellent active listening skills and the ability to communicate effectively at all levels Can work on own or as part of a team A good logical approach to problem-solving The ability to empathise with customers at all levels and build up a good rapport at all levels Punctual, flexible and adaptable Conscientious and self-motivated A can do attitude Desirable Skills Previous IT Support / Helpdesk / Service Desk experience Experience using ticketing platforms such as Zendesk or ServiceNow Experience troubleshooting any of the following: digital screens, AV, OS, hardware, software Call us today for an informal chat to find out more about this exciting role or send us your CV for review. Candidates must be eligible to live and work in the UK to be considered for this opportunity. Please note that every application received is personally reviewed by our experienced team and we do not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. SDR/Avocet Strategic Resourcing is committed to diversity, equality and inclusion for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, gender identity, neurodiversity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 24, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
We are looking for the following skillset - 1st/2nd Line Support Customer Service Excellent all-round IT Skills Communication skills Troubleshooting Helpdesk / SLA Support I have an incredible opportunity an ambitious IT Support Analyst, who is looking to progress within the IT sector. A well-established telecommunications company in the Derby area want to invest in your future! They are looking for someone who is looking to excel and hit the ground running in a well exposed IT Support Analyst position. This is a terrific opportunity for somebody who is ready to progress in the sector. This is an excellent opportunity for somebody to be exposed to a wide variety of technologies, provide excellent technical and customer support, be challenged every day, and to finally progress considerably as a result. To apply, please reply with your CV. Kindest regards, In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 24, 2024
Full time
We are looking for the following skillset - 1st/2nd Line Support Customer Service Excellent all-round IT Skills Communication skills Troubleshooting Helpdesk / SLA Support I have an incredible opportunity an ambitious IT Support Analyst, who is looking to progress within the IT sector. A well-established telecommunications company in the Derby area want to invest in your future! They are looking for someone who is looking to excel and hit the ground running in a well exposed IT Support Analyst position. This is a terrific opportunity for somebody who is ready to progress in the sector. This is an excellent opportunity for somebody to be exposed to a wide variety of technologies, provide excellent technical and customer support, be challenged every day, and to finally progress considerably as a result. To apply, please reply with your CV. Kindest regards, In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Service Desk Analyst Permanent Role Pay: 28,000 Location: Worle, Weston Super Mare A leading global client is seeking a Service Desk Analyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements for this role are: Good understanding of Microsoft Azure ITIL Diagnosing and resolving issues at the first point of contact where possible. Permanent Role Pay: 28,000 If you are a Service Desk Analyst looking for a Permanent role then I want to hear from you. Please send your CV to (url removed) or apply directly to the Ad! Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 24, 2024
Full time
Service Desk Analyst Permanent Role Pay: 28,000 Location: Worle, Weston Super Mare A leading global client is seeking a Service Desk Analyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements for this role are: Good understanding of Microsoft Azure ITIL Diagnosing and resolving issues at the first point of contact where possible. Permanent Role Pay: 28,000 If you are a Service Desk Analyst looking for a Permanent role then I want to hear from you. Please send your CV to (url removed) or apply directly to the Ad! Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
I am working with a fantastic organisation based in Colchester to recruit for 2 FTC Systems / Application Support positions to support the roll out and upgrade of a new piece of software across their users. These roles are offered on 1 year Fixed Term Contract basis. The primary base of work is Colchester and Hybrid working is offered with the ability to work from home 2 - 3 days / week depending on project requirements. Key skills required: - Software / Systems Configuration - Report Generation - End user Support - Vendor / Supplier Management - Experience of Social Care or NHS environments highly beneficial. This role would suit an experienced Superuser / System Admin who is looking to move into a more technical role, or a 1st Line / Service Desk looking to specialise in Application Configuration / Support. For more information and a full brief please apply with an up to date CV
Apr 24, 2024
Contractor
I am working with a fantastic organisation based in Colchester to recruit for 2 FTC Systems / Application Support positions to support the roll out and upgrade of a new piece of software across their users. These roles are offered on 1 year Fixed Term Contract basis. The primary base of work is Colchester and Hybrid working is offered with the ability to work from home 2 - 3 days / week depending on project requirements. Key skills required: - Software / Systems Configuration - Report Generation - End user Support - Vendor / Supplier Management - Experience of Social Care or NHS environments highly beneficial. This role would suit an experienced Superuser / System Admin who is looking to move into a more technical role, or a 1st Line / Service Desk looking to specialise in Application Configuration / Support. For more information and a full brief please apply with an up to date CV
1st/2nd Line Engineer Salary : Up to 30K DOE Location : Exeter My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Key responsibilities Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues / tickets are resolved or escalated to completion Set up accounts, passwords (new and resets), permissions Monitoring IT systems and infrastructure Helping the team with any internal or external projects Occasional on-site visits Skills: Microsoft Office 365 Antivirus solutions Internet Connectivity Active Directory / Group Policies Cloud support (Azure, AWS) Backup systems (Veeam, backup exec etc) Software and hardware installs Networking Protocols - DNS, DHCP, TCP/IP WAN/LAN If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key words: IT Support Engineer, Service Desk Engineer, Helpdesk Engineer, Help Desk Engineer, 1st Line, First Line, 2nd Line, Second Line, IT Engineer, IT Analyst Locations: Devon, Torquay, Newton Abbot, Exeter, Tiverton, Hayle, Honiton, Plymouth, Taunton, Paignton, Minehead, Plymouth
Apr 24, 2024
Full time
1st/2nd Line Engineer Salary : Up to 30K DOE Location : Exeter My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Key responsibilities Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues / tickets are resolved or escalated to completion Set up accounts, passwords (new and resets), permissions Monitoring IT systems and infrastructure Helping the team with any internal or external projects Occasional on-site visits Skills: Microsoft Office 365 Antivirus solutions Internet Connectivity Active Directory / Group Policies Cloud support (Azure, AWS) Backup systems (Veeam, backup exec etc) Software and hardware installs Networking Protocols - DNS, DHCP, TCP/IP WAN/LAN If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key words: IT Support Engineer, Service Desk Engineer, Helpdesk Engineer, Help Desk Engineer, 1st Line, First Line, 2nd Line, Second Line, IT Engineer, IT Analyst Locations: Devon, Torquay, Newton Abbot, Exeter, Tiverton, Hayle, Honiton, Plymouth, Taunton, Paignton, Minehead, Plymouth
Position: IT Support Technician Suitable for : 1st Line Support / 2nd Line Support / IT Technician / IT Support/Helpdesk Analyst Location: Manchester city centre Day rate: £150 - £210 (Inside IR35) Our client is a rapidly growing digital platform agency, known for bespoke apps, & web design based in the centre of Manchester. Additionally, they offer a support function to their clients and look after a variety of venues across the UK. As a result, they require a new team member to come on and help with support for these Clients. Main Responsibilities: Provide technical support to clients and the internal team, troubleshooting and resolving issues related to Windows desktop, Windows server and MAC environments. Administer Office 365 and Google Workspace environments, including user management, email configurations, and security settings. Work collaboratively with the wider IT Team to resolve service requests and incidents logged into the service desk system, including service desk tickets from end users and the internal team. Proactively respond to alerts and monitoring notifications, demonstrating our dedication to excellence. Maintain security measures to protect systems, networks, and data from unauthorised access, cyber threats, and malware, installing and maintaining firewalls, antivirus software, and intrusion detection systems, and conducting security audits and assessments. Document and maintain accurate records of technical configurations, procedures, and troubleshooting steps. Stay current with industry trends and best practices, continuously expanding technical knowledge and skills. Requirements: Strong communication skills combined with an upbeat, proactive attitude. Proficiency in Windows desktop and server operating systems, including Active Directory and Group Policy management. Knowledge of server virtualisation, including VMware and Hyper-V. Strong understanding of Office 365 administration, including Exchange Online, SharePoint, and Teams. Knowledge of cloud services, including virtual machines, storage, networking, and security. Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues. A valid driving license and willingness to travel. History of a background in Hospitality (Nice to have) If you are looking for your next challenge, please send your CV to (url removed)
Apr 24, 2024
Contractor
Position: IT Support Technician Suitable for : 1st Line Support / 2nd Line Support / IT Technician / IT Support/Helpdesk Analyst Location: Manchester city centre Day rate: £150 - £210 (Inside IR35) Our client is a rapidly growing digital platform agency, known for bespoke apps, & web design based in the centre of Manchester. Additionally, they offer a support function to their clients and look after a variety of venues across the UK. As a result, they require a new team member to come on and help with support for these Clients. Main Responsibilities: Provide technical support to clients and the internal team, troubleshooting and resolving issues related to Windows desktop, Windows server and MAC environments. Administer Office 365 and Google Workspace environments, including user management, email configurations, and security settings. Work collaboratively with the wider IT Team to resolve service requests and incidents logged into the service desk system, including service desk tickets from end users and the internal team. Proactively respond to alerts and monitoring notifications, demonstrating our dedication to excellence. Maintain security measures to protect systems, networks, and data from unauthorised access, cyber threats, and malware, installing and maintaining firewalls, antivirus software, and intrusion detection systems, and conducting security audits and assessments. Document and maintain accurate records of technical configurations, procedures, and troubleshooting steps. Stay current with industry trends and best practices, continuously expanding technical knowledge and skills. Requirements: Strong communication skills combined with an upbeat, proactive attitude. Proficiency in Windows desktop and server operating systems, including Active Directory and Group Policy management. Knowledge of server virtualisation, including VMware and Hyper-V. Strong understanding of Office 365 administration, including Exchange Online, SharePoint, and Teams. Knowledge of cloud services, including virtual machines, storage, networking, and security. Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues. A valid driving license and willingness to travel. History of a background in Hospitality (Nice to have) If you are looking for your next challenge, please send your CV to (url removed)