1st Line Support Engineer - Managed Services Provider - Windows, Office 365, Active Directory Remote/Macclesfield - £25,000 Applause IT are looking for a 1st Line Support Engineer to join a service desk team for a managed services provider based in Macclesfield. The organisation provides managed IT Services to organisations all around the North of England. The role will entail providing customer service focused technical support, assisting clients with hardware and software issues via telephone and email. The 1st Line Support Engineer will experience with: Working in an IT Helpdesk Strong customer service skills Excellent communication skills Knowledge of Windows Desktop Technologies Office 365 Active Directory Microsoft Office It would be desirable for the 1st Line Engineer to have experience with: MSP/Reseller support environment Owning end user issues Remote support Knowledge of Windows and MacOS This is an excellent opportunity for 1st Line Support Engineer who has experience with at a managed services provider. The role is currently remote but may become hybrid where the organisation's office is based in Macclesfield. Please only apply if you are in a commutable distance to Macclesfield. If this sounds like the role for you then please click APPLY NOW! 1st Line Support Engineer - Managed Services Provider - Windows, Office 365, Active Directory Remote/Macclesfield - £25,000
Apr 17, 2024
Full time
1st Line Support Engineer - Managed Services Provider - Windows, Office 365, Active Directory Remote/Macclesfield - £25,000 Applause IT are looking for a 1st Line Support Engineer to join a service desk team for a managed services provider based in Macclesfield. The organisation provides managed IT Services to organisations all around the North of England. The role will entail providing customer service focused technical support, assisting clients with hardware and software issues via telephone and email. The 1st Line Support Engineer will experience with: Working in an IT Helpdesk Strong customer service skills Excellent communication skills Knowledge of Windows Desktop Technologies Office 365 Active Directory Microsoft Office It would be desirable for the 1st Line Engineer to have experience with: MSP/Reseller support environment Owning end user issues Remote support Knowledge of Windows and MacOS This is an excellent opportunity for 1st Line Support Engineer who has experience with at a managed services provider. The role is currently remote but may become hybrid where the organisation's office is based in Macclesfield. Please only apply if you are in a commutable distance to Macclesfield. If this sounds like the role for you then please click APPLY NOW! 1st Line Support Engineer - Managed Services Provider - Windows, Office 365, Active Directory Remote/Macclesfield - £25,000
Are you looking for a customer-facing role, primarily based in the field, resolving break/fix incident tickets and being a key member of a project delivery team? Have you previously worked in Field Service at a senior/highly experienced level? This role is pivotal to the daily operation of the business ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. Flexibility around these hours must be available. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Senior Field Service Engineer: Always demonstrate excellent customer service, particularly when at client sites. Travel to and from client sites across the UK (flexible working and some overnight stays required) Provide end user and infrastructure support (remote and on-site) for desktop I notebook computers and end-user peripheral devices. Deliver, install, and configure IT equipment at client sites. Troubleshoot and resolve issues in line with SLA. Provide basic training to end users on how to use equipment and systems. Be involved in system implementations and site deployments. Complete basic network cable and socket repairs. Demonstrate efficient management of own workload, working to strict deadlines. Take ownership of your work queue, ensuring all administration tasks are completed on time - Ticket notes, customer communication, asset administration. Ensure client related documentation is kept up to date. Liaise with 3rd parties for support as appropriate. Be responsible for own personal development. Work closely with the projects and scheduling team on all incident and project ticket progress. Investigate, diagnose, and resolve technical issues, escalating appropriately within the infrastructure team where necessary, whether working remotely or at a client site. What you will need to succeed as a Senior Field Service Engineer: Microsoft 365 certified: Modern Desktop Administrator Associate (Exams MD-100 + MD-101) Strong knowledge using, supporting, and implementing Microsoft applications. Working knowledge of and experience using Windows operating systems. Experience in cloud technologies such as Azure, AWS, and Google Cloud. Experience in virtualisation technologies - Hyper-V, VMWare, Citrix Microsoft 365 knowledge and experience A general understanding of IT networking. Good knowledge of mobile phone devices and hardware such as printers and Bluetooth peripherals. Ability to prioritise and multi-task efficiently, Ability to proactively problem solve and identify solutions. Basic understanding of GDPR and cyber security principles. Excellent verbal, written and listening skills. Exceptional time management skills. Demonstrable empathetic and confident demeanour. Always calm and reassuring. Aptitude to proactively learn new systems and client specifics. Understanding of the fundamentals and importance of SLAs. A self-starter with a "can do" attitude. Flexible and pragmatic, yet resolute and decisive. Logical thinker. Able to work well under occasional pressure. Excellent attention to detail. Work well within a team in a fast-paced environment. Hold a full clean driving licence. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 17, 2024
Full time
Are you looking for a customer-facing role, primarily based in the field, resolving break/fix incident tickets and being a key member of a project delivery team? Have you previously worked in Field Service at a senior/highly experienced level? This role is pivotal to the daily operation of the business ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. Flexibility around these hours must be available. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Senior Field Service Engineer: Always demonstrate excellent customer service, particularly when at client sites. Travel to and from client sites across the UK (flexible working and some overnight stays required) Provide end user and infrastructure support (remote and on-site) for desktop I notebook computers and end-user peripheral devices. Deliver, install, and configure IT equipment at client sites. Troubleshoot and resolve issues in line with SLA. Provide basic training to end users on how to use equipment and systems. Be involved in system implementations and site deployments. Complete basic network cable and socket repairs. Demonstrate efficient management of own workload, working to strict deadlines. Take ownership of your work queue, ensuring all administration tasks are completed on time - Ticket notes, customer communication, asset administration. Ensure client related documentation is kept up to date. Liaise with 3rd parties for support as appropriate. Be responsible for own personal development. Work closely with the projects and scheduling team on all incident and project ticket progress. Investigate, diagnose, and resolve technical issues, escalating appropriately within the infrastructure team where necessary, whether working remotely or at a client site. What you will need to succeed as a Senior Field Service Engineer: Microsoft 365 certified: Modern Desktop Administrator Associate (Exams MD-100 + MD-101) Strong knowledge using, supporting, and implementing Microsoft applications. Working knowledge of and experience using Windows operating systems. Experience in cloud technologies such as Azure, AWS, and Google Cloud. Experience in virtualisation technologies - Hyper-V, VMWare, Citrix Microsoft 365 knowledge and experience A general understanding of IT networking. Good knowledge of mobile phone devices and hardware such as printers and Bluetooth peripherals. Ability to prioritise and multi-task efficiently, Ability to proactively problem solve and identify solutions. Basic understanding of GDPR and cyber security principles. Excellent verbal, written and listening skills. Exceptional time management skills. Demonstrable empathetic and confident demeanour. Always calm and reassuring. Aptitude to proactively learn new systems and client specifics. Understanding of the fundamentals and importance of SLAs. A self-starter with a "can do" attitude. Flexible and pragmatic, yet resolute and decisive. Logical thinker. Able to work well under occasional pressure. Excellent attention to detail. Work well within a team in a fast-paced environment. Hold a full clean driving licence. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
SR2 are currently looking for a Senior Software Engineer (.Net / C#) for a key client of ours based in London. BUT, with fully remote working! This business is at the heart of the green-energy space with sustainability in their main field. Key details: Tech Stack: C#, .Net, .Net Core, React, SQL, Azure / Azure DevOps. Location: London (fully remote). Salary: Up to £100k (flex dependant on experience) + good bens. So, what will you be doing? As the Senior .Net Engineer, you will be working closely alongside the engineering team to help deliver high quality code on time. You will work with .Net, .Net Core, C#, SQL, React and Azure / Azure DevOps. They are a small business, meaning you'll have a direct impact on the engineering team and have your ideas listened to! Collaboration is key at this business. You will learn to lead on projects across a range of situations & technologies and be responsible for guiding the team to success. You will be working alongside an offshore team which they are looking to bring in house shortly. The product you will be working on is a powerful tool that pulls all the science & tech into one place, which then gets put to work on independent businesses across the country who are within the sustainability industry. If interested, please attach apply with your updated CV and we'll line up a call to discuss the details. Look forward to hearing from you all!
Apr 17, 2024
Full time
SR2 are currently looking for a Senior Software Engineer (.Net / C#) for a key client of ours based in London. BUT, with fully remote working! This business is at the heart of the green-energy space with sustainability in their main field. Key details: Tech Stack: C#, .Net, .Net Core, React, SQL, Azure / Azure DevOps. Location: London (fully remote). Salary: Up to £100k (flex dependant on experience) + good bens. So, what will you be doing? As the Senior .Net Engineer, you will be working closely alongside the engineering team to help deliver high quality code on time. You will work with .Net, .Net Core, C#, SQL, React and Azure / Azure DevOps. They are a small business, meaning you'll have a direct impact on the engineering team and have your ideas listened to! Collaboration is key at this business. You will learn to lead on projects across a range of situations & technologies and be responsible for guiding the team to success. You will be working alongside an offshore team which they are looking to bring in house shortly. The product you will be working on is a powerful tool that pulls all the science & tech into one place, which then gets put to work on independent businesses across the country who are within the sustainability industry. If interested, please attach apply with your updated CV and we'll line up a call to discuss the details. Look forward to hearing from you all!
A Maintenance Scheduler is required by a local firm in Woking to answer emails and phone calls from customers and schedule engineers to repair and service, at the same time promoting the advantages of having a service maintenance agreement to customers. This is an office based role only, no working from home. Monday to Friday working in a busy, fast paced team. HOURS Mon to Fri 8.00am - 17.00pm (1hr lunch break) OFFICE BASED ONLY NO REMOTE WORKING What does the Maintenance Scheduler role involve? Answering calls and emails from customers you will be: Logging the issue on CRM and scheduling an engineer to repair. Resolving issues with customers, asking relevant questions to gain root of the problem. Actively promoting the advantages of having annual maintenance agreement to customers by explaining the benefits both over the phone and in written communication, versus repair costs. Liaising with engineers to inform of work schedules, updating electronic diaries, providing administration support Inputting data to update customer records e.g. transferring survey notes onto customer database (equipment description, condition, use frequency, level of cover, manual release system, customer details) Preparing and distributing maintenance contract proposals, following up with customer to gain signature. What do you need to be a Maintenance Scheduler? Live locally to Woking, or on the train line from Waterloo to Woking (not further afield than Waterloo) Previous experience of a call centre or customer service role, Experience of scheduling / booking appointments and diary management of engineers Excellent telephone manner Eye for detail, and good solid administration background to be able to put together contracts/agreements accurately. Competent with Microsoft office What's on offer for the Maintenance Scheduler? £30,000 salary A fun friendly environment, great team spirit Hours 8 to 5 monday to friday in the office, with hour for lunch 2 mins walk from shops and central Woking Parking Opportunity to progress and learn Longevity, stable company Healthcare after 3 months Death in Service Pension Sick pay 3 days rolling per year 20 days hol increasing to 23 days + BH F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport; IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency & are GDPR compliant.
Apr 17, 2024
Full time
A Maintenance Scheduler is required by a local firm in Woking to answer emails and phone calls from customers and schedule engineers to repair and service, at the same time promoting the advantages of having a service maintenance agreement to customers. This is an office based role only, no working from home. Monday to Friday working in a busy, fast paced team. HOURS Mon to Fri 8.00am - 17.00pm (1hr lunch break) OFFICE BASED ONLY NO REMOTE WORKING What does the Maintenance Scheduler role involve? Answering calls and emails from customers you will be: Logging the issue on CRM and scheduling an engineer to repair. Resolving issues with customers, asking relevant questions to gain root of the problem. Actively promoting the advantages of having annual maintenance agreement to customers by explaining the benefits both over the phone and in written communication, versus repair costs. Liaising with engineers to inform of work schedules, updating electronic diaries, providing administration support Inputting data to update customer records e.g. transferring survey notes onto customer database (equipment description, condition, use frequency, level of cover, manual release system, customer details) Preparing and distributing maintenance contract proposals, following up with customer to gain signature. What do you need to be a Maintenance Scheduler? Live locally to Woking, or on the train line from Waterloo to Woking (not further afield than Waterloo) Previous experience of a call centre or customer service role, Experience of scheduling / booking appointments and diary management of engineers Excellent telephone manner Eye for detail, and good solid administration background to be able to put together contracts/agreements accurately. Competent with Microsoft office What's on offer for the Maintenance Scheduler? £30,000 salary A fun friendly environment, great team spirit Hours 8 to 5 monday to friday in the office, with hour for lunch 2 mins walk from shops and central Woking Parking Opportunity to progress and learn Longevity, stable company Healthcare after 3 months Death in Service Pension Sick pay 3 days rolling per year 20 days hol increasing to 23 days + BH F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport; IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency & are GDPR compliant.
SR2 are currently looking for a Senior Software Engineer (.Net / C#) for a key client of ours based in London. BUT, with fully remote working! This business is at the heart of the green-energy space with sustainability in their main field. Key details: Tech Stack: C#, .Net, .Net Core, React, SQL, Azure / Azure DevOps. Location: London (fully remote). Salary: Up to 100k (flex dependant on experience) + good bens. So, what will you be doing? As the Senior .Net Engineer, you will be working closely alongside the engineering team to help deliver high quality code on time. You will work with .Net, .Net Core, C#, SQL, React and Azure / Azure DevOps. They are a small business, meaning you'll have a direct impact on the engineering team and have your ideas listened to! Collaboration is key at this business. You will learn to lead on projects across a range of situations & technologies and be responsible for guiding the team to success. You will be working alongside an offshore team which they are looking to bring in house shortly. The product you will be working on is a powerful tool that pulls all the science & tech into one place, which then gets put to work on independent businesses across the country who are within the sustainability industry. If interested, please attach apply with your updated CV and we'll line up a call to discuss the details. Look forward to hearing from you all!
Apr 17, 2024
Full time
SR2 are currently looking for a Senior Software Engineer (.Net / C#) for a key client of ours based in London. BUT, with fully remote working! This business is at the heart of the green-energy space with sustainability in their main field. Key details: Tech Stack: C#, .Net, .Net Core, React, SQL, Azure / Azure DevOps. Location: London (fully remote). Salary: Up to 100k (flex dependant on experience) + good bens. So, what will you be doing? As the Senior .Net Engineer, you will be working closely alongside the engineering team to help deliver high quality code on time. You will work with .Net, .Net Core, C#, SQL, React and Azure / Azure DevOps. They are a small business, meaning you'll have a direct impact on the engineering team and have your ideas listened to! Collaboration is key at this business. You will learn to lead on projects across a range of situations & technologies and be responsible for guiding the team to success. You will be working alongside an offshore team which they are looking to bring in house shortly. The product you will be working on is a powerful tool that pulls all the science & tech into one place, which then gets put to work on independent businesses across the country who are within the sustainability industry. If interested, please attach apply with your updated CV and we'll line up a call to discuss the details. Look forward to hearing from you all!
Senior QA Engineer About Raidiam Raidiam is the global organisation at the forefront of data sharing technologies that are changing the world. We believe in empowering everyone to share their data safely, securely, and simply; in a trusted and consented way; creating the potential to be seamlessly connected to the products and services they need. Since our inception, Raidiam has been the enabling force behind the world s most significant data sharing developments, including Open Finance and Open Insurance in Brazil. We continue to be called upon by governments, regulators, and businesses to provide advice and technical support to achieve their data sharing ambitions. We work from the centre creating ecosystems with solid foundations to establish and nurture trust, the key to any successful data sharing. This makes us unique as the only provider in the market to operate from the core. What will your role as Senior QA Engineer look like? As a Senior QA Engineer you will be responsible for developing and implementing automation test strategies and frameworks that are aligned with the overall QA Strategy for the organisation. You will also be responsible for writing and executing automation scripts using Cypress to test software applications and systems and ensuring that all aspects of the application or system are thoroughly tested. You will create and maintain test automation frameworks that are efficient, reusable, and scalable. You will also mentor automation testing team members, analyse testing metrics to identify trends and areas of improvement in the automation testing process, and work closely with the development team to ensure that automation testing requirements are integrated into the development process. You will maintain a rigorous approach to quality assurance that contributes toward delivering exceptional user experiences and driving customer satisfaction. Key responsibilities: Create and execute test plans, test cases, and test scripts to validate software functionality, performance, and scalability. Ensure the quality and reliability of our software products by implementing comprehensive testing strategies and methodologies. Establish and maintain quality assurance processes, standards, and best practices to ensure consistent and high-quality deliverables. Mentor and guide QA team members, providing technical expertise and support to foster their professional growth. Collaborate with product managers, developers, and other stakeholders to understand project requirements and define test objectives. Identify, document, and track software defects and collaborate with cross-functional teams to prioritise and resolve issues in a timely manner. Analyse testing metrics to identify trends and areas of improvement in the automation testing process. Work closely with the development team to ensure that automation testing requirements are integrated into the development process. Identify and report any defects or issues with the software or application to the development team. Participate in code reviews to ensure that the automation code is of high quality, efficient, and adheres to best practices. Provide guidance and training to team members to ensure that they are up-to-date with the latest automation testing methodologies and tools. Conduct research and stay up-to-date with the latest automation testing tools, frameworks, and best practices, particularly in the context of Cypress. Comply with Raidiam s Corporate Policies and Procedures. Comply with Raidiam s Information Security Policies and Procedures. Complete any other tasks and/or duties you may be instructed to carry out from time to time. Our candidate must have: Bachelor's degree in computer science or related field. At least 5 years of experience in software testing and quality assurance, with a focus on automation testing using Cypress. Expert knowledge of Cypress, including the ability to write and execute complex tests using Cypress and create custom Cypress commands. Strong understanding of API testing principles and experience in testing APIs using tools such as Postman, REST Assured, or SoapUI. Experience in testing the performance of APIs and web UI using tools such as JMeter or Gatling. Experience in designing and developing test automation frameworks that are efficient, reusable, and scalable. Strong knowledge of programming languages such as Java, Python, or JavaScript. Proven experience in writing backend API tests using Go or similar programming languages. Experience with CI/CD pipelines using tools such as Jenkins, GitLab, or Travis CI. Familiarity with security testing principles and experience in testing APIs and web UI for security vulnerabilities using tools such as OWASP ZAP or Burp Suite. Familiarity with open banking standards and regulations such as PSD2, Open Banking UK, or Open Banking Brazil. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Experience in working in an Agile environment and understanding of Agile methodologies such as Scrum or Kanban. What we think you should know about us We operate and embrace full remote working and equip you for that. For those who choose to work from the office or wishing to adopt a hybrid working practice, we have an office in the heart of London. We are proud of the vibrant, exciting, and fast-paced environment working at the forefront of developments in consented data sharing that we have created. We take our team s development very seriously and provide all individuals with a training budget, allocated study time, a full LMS training suite, support to study for industry standard qualifications and internal knowledge sharing. We fully believe in and live by our values, encouraging this by recognising and rewarding team members who actively demonstrate them. What can you expect from us? Working week of 37.5 hours with flexible, remote working. 25 days annual leave (increasing with length of service), plus Bank Holidays. Upon successful completion of your probation, you will benefit from: Benefits package including Health Cash Plan, Death in Service, Cycle to Work and Lifestyle Savings . Auto-enrolment in pension scheme with 5% employer contribution. Enhanced maternity, paternity and adoption leave. Discretionary bonus, based on company and individual performance. Enrolment in company equity share option scheme. This is a UK-based role and does not offer visa sponsorship, therefore you must be legally able to work in the UK and will be asked to confirm upon applying for this position. If you re interested in this opportunity, please click apply and you will be redirected to our recruitment system to complete your application.
Apr 17, 2024
Full time
Senior QA Engineer About Raidiam Raidiam is the global organisation at the forefront of data sharing technologies that are changing the world. We believe in empowering everyone to share their data safely, securely, and simply; in a trusted and consented way; creating the potential to be seamlessly connected to the products and services they need. Since our inception, Raidiam has been the enabling force behind the world s most significant data sharing developments, including Open Finance and Open Insurance in Brazil. We continue to be called upon by governments, regulators, and businesses to provide advice and technical support to achieve their data sharing ambitions. We work from the centre creating ecosystems with solid foundations to establish and nurture trust, the key to any successful data sharing. This makes us unique as the only provider in the market to operate from the core. What will your role as Senior QA Engineer look like? As a Senior QA Engineer you will be responsible for developing and implementing automation test strategies and frameworks that are aligned with the overall QA Strategy for the organisation. You will also be responsible for writing and executing automation scripts using Cypress to test software applications and systems and ensuring that all aspects of the application or system are thoroughly tested. You will create and maintain test automation frameworks that are efficient, reusable, and scalable. You will also mentor automation testing team members, analyse testing metrics to identify trends and areas of improvement in the automation testing process, and work closely with the development team to ensure that automation testing requirements are integrated into the development process. You will maintain a rigorous approach to quality assurance that contributes toward delivering exceptional user experiences and driving customer satisfaction. Key responsibilities: Create and execute test plans, test cases, and test scripts to validate software functionality, performance, and scalability. Ensure the quality and reliability of our software products by implementing comprehensive testing strategies and methodologies. Establish and maintain quality assurance processes, standards, and best practices to ensure consistent and high-quality deliverables. Mentor and guide QA team members, providing technical expertise and support to foster their professional growth. Collaborate with product managers, developers, and other stakeholders to understand project requirements and define test objectives. Identify, document, and track software defects and collaborate with cross-functional teams to prioritise and resolve issues in a timely manner. Analyse testing metrics to identify trends and areas of improvement in the automation testing process. Work closely with the development team to ensure that automation testing requirements are integrated into the development process. Identify and report any defects or issues with the software or application to the development team. Participate in code reviews to ensure that the automation code is of high quality, efficient, and adheres to best practices. Provide guidance and training to team members to ensure that they are up-to-date with the latest automation testing methodologies and tools. Conduct research and stay up-to-date with the latest automation testing tools, frameworks, and best practices, particularly in the context of Cypress. Comply with Raidiam s Corporate Policies and Procedures. Comply with Raidiam s Information Security Policies and Procedures. Complete any other tasks and/or duties you may be instructed to carry out from time to time. Our candidate must have: Bachelor's degree in computer science or related field. At least 5 years of experience in software testing and quality assurance, with a focus on automation testing using Cypress. Expert knowledge of Cypress, including the ability to write and execute complex tests using Cypress and create custom Cypress commands. Strong understanding of API testing principles and experience in testing APIs using tools such as Postman, REST Assured, or SoapUI. Experience in testing the performance of APIs and web UI using tools such as JMeter or Gatling. Experience in designing and developing test automation frameworks that are efficient, reusable, and scalable. Strong knowledge of programming languages such as Java, Python, or JavaScript. Proven experience in writing backend API tests using Go or similar programming languages. Experience with CI/CD pipelines using tools such as Jenkins, GitLab, or Travis CI. Familiarity with security testing principles and experience in testing APIs and web UI for security vulnerabilities using tools such as OWASP ZAP or Burp Suite. Familiarity with open banking standards and regulations such as PSD2, Open Banking UK, or Open Banking Brazil. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Experience in working in an Agile environment and understanding of Agile methodologies such as Scrum or Kanban. What we think you should know about us We operate and embrace full remote working and equip you for that. For those who choose to work from the office or wishing to adopt a hybrid working practice, we have an office in the heart of London. We are proud of the vibrant, exciting, and fast-paced environment working at the forefront of developments in consented data sharing that we have created. We take our team s development very seriously and provide all individuals with a training budget, allocated study time, a full LMS training suite, support to study for industry standard qualifications and internal knowledge sharing. We fully believe in and live by our values, encouraging this by recognising and rewarding team members who actively demonstrate them. What can you expect from us? Working week of 37.5 hours with flexible, remote working. 25 days annual leave (increasing with length of service), plus Bank Holidays. Upon successful completion of your probation, you will benefit from: Benefits package including Health Cash Plan, Death in Service, Cycle to Work and Lifestyle Savings . Auto-enrolment in pension scheme with 5% employer contribution. Enhanced maternity, paternity and adoption leave. Discretionary bonus, based on company and individual performance. Enrolment in company equity share option scheme. This is a UK-based role and does not offer visa sponsorship, therefore you must be legally able to work in the UK and will be asked to confirm upon applying for this position. If you re interested in this opportunity, please click apply and you will be redirected to our recruitment system to complete your application.
Omron PLC Programming Trainer Rate - 500- 550 per day Outside IR35 Fully remote (UK based) The ECS resource group are assisting a client on a search for an experienced instructor to lead a live training course of Omron PLC Programming to an audience of Electrical Specialists, Mechanical Engineers, Programmers with interest in Industrial Automation It Is a live led course over the course of 3 days. By the end of the training course, participants will be fully knowledgeable in the following: Fundamental concept of PLC's Application fields Different PLC types Programming OMRON PLCs in Lader Diagram (LAD) The programming software Hardware setup Memory areas Basic bitlogic LAD instructions Latch circuit Controlling pneumatic cylinders with PLC Individual exercises Further details available upon application ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Apr 17, 2024
Contractor
Omron PLC Programming Trainer Rate - 500- 550 per day Outside IR35 Fully remote (UK based) The ECS resource group are assisting a client on a search for an experienced instructor to lead a live training course of Omron PLC Programming to an audience of Electrical Specialists, Mechanical Engineers, Programmers with interest in Industrial Automation It Is a live led course over the course of 3 days. By the end of the training course, participants will be fully knowledgeable in the following: Fundamental concept of PLC's Application fields Different PLC types Programming OMRON PLCs in Lader Diagram (LAD) The programming software Hardware setup Memory areas Basic bitlogic LAD instructions Latch circuit Controlling pneumatic cylinders with PLC Individual exercises Further details available upon application ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Applause IT Recruitment Ltd
Macclesfield, Cheshire
1st Line Support Engineer - Managed Services Provider - Windows, Office 365, Active Directory Remote/Macclesfield - 25,000 Applause IT are looking for a 1st Line Support Engineer to join a service desk team for a managed services provider based in Macclesfield. The organisation provides managed IT Services to organisations all around the North of England. The role will entail providing customer service focused technical support, assisting clients with hardware and software issues via telephone and email. The 1st Line Support Engineer will experience with: Working in an IT Helpdesk Strong customer service skills Excellent communication skills Knowledge of Windows Desktop Technologies Office 365 Active Directory Microsoft Office It would be desirable for the 1st Line Engineer to have experience with: MSP/Reseller support environment Owning end user issues Remote support Knowledge of Windows and MacOS This is an excellent opportunity for 1st Line Support Engineer who has experience with at a managed services provider. The role is currently remote but may become hybrid where the organisation's office is based in Macclesfield. Please only apply if you are in a commutable distance to Macclesfield. If this sounds like the role for you then please click APPLY NOW! 1st Line Support Engineer - Managed Services Provider - Windows, Office 365, Active Directory Remote/Macclesfield - 25,000
Apr 17, 2024
Full time
1st Line Support Engineer - Managed Services Provider - Windows, Office 365, Active Directory Remote/Macclesfield - 25,000 Applause IT are looking for a 1st Line Support Engineer to join a service desk team for a managed services provider based in Macclesfield. The organisation provides managed IT Services to organisations all around the North of England. The role will entail providing customer service focused technical support, assisting clients with hardware and software issues via telephone and email. The 1st Line Support Engineer will experience with: Working in an IT Helpdesk Strong customer service skills Excellent communication skills Knowledge of Windows Desktop Technologies Office 365 Active Directory Microsoft Office It would be desirable for the 1st Line Engineer to have experience with: MSP/Reseller support environment Owning end user issues Remote support Knowledge of Windows and MacOS This is an excellent opportunity for 1st Line Support Engineer who has experience with at a managed services provider. The role is currently remote but may become hybrid where the organisation's office is based in Macclesfield. Please only apply if you are in a commutable distance to Macclesfield. If this sounds like the role for you then please click APPLY NOW! 1st Line Support Engineer - Managed Services Provider - Windows, Office 365, Active Directory Remote/Macclesfield - 25,000
Junior Network Support Engineer - Alton, Hampshire WFH - you will be required onsite in Alton every other Friday, rest of the time is remote. Amazing progression and training opportunities - become certified in major vendor products and rapidly accelerate a career in computer networks/network security A leading networking client of ours is seeking a Junior Network Engineer to join them on a permanent basis based in Alton, Hampshire. Our client is a serious player within the computer networking / cyber security industry and is seeking likeminded people to be a part of their journey. Due to internal promotions, they are seeking ambitious and motivated individuals to join their technical team to support their prestigious vendor products, predominately within networks and network security. You will be an integral part of the team from day one and quickly become a core part of their technical support function. Not only will you be provided with an abundance of training and support, you will be offered the opportunity to rapidly progress within the business. Key responsibilities include: - Responding to telephone/email problems from clients - Act as the first point of contact for all technical queries - Resolve issues when appropriate and escalate when required - Collaborate with technical team to ensure issues are followed up and resolved according to SLAs. - Input and manage documentation via the CRM system - Manage Return Merchandise Authorisation replacements to achieve SLAs - Work a 24/7 shift rota (please note most of the hours are standard 9am - 5:30pm) Requirements: - A degree in an IT related field would be advantageous however not mandatory - Any networking certifications (CCNA, N+) will be highly favoured - Some experience working in a service desk environment - Possess a positive, can do attitude - Strong communication skills - A desire to excel a career in computer networks In return, they are offering an exceptionally competitive package along with fantastic training and certifications. They have an onsite training centre which will allow you to become certified in their vendor products and add an abundance of certifications to your skill set. This training will allow you to rapidly progress within technical support, pre-sales, professional services and many other technical avenues. They have numerous other benefits including 24 days holiday (increasing year by year), a birthday day off, health cash plan scheme, rewards for achievements and numerous social events and team lunches. They also hold annual international 'kick off' weekends which welcome all employees. 25,000 starting basic plus 10% company bonus, pay increase after 6 months followed by additional increases/performance bonuses. It will primarily be office hours; however, shift work is a mandatory part within this role.
Apr 17, 2024
Full time
Junior Network Support Engineer - Alton, Hampshire WFH - you will be required onsite in Alton every other Friday, rest of the time is remote. Amazing progression and training opportunities - become certified in major vendor products and rapidly accelerate a career in computer networks/network security A leading networking client of ours is seeking a Junior Network Engineer to join them on a permanent basis based in Alton, Hampshire. Our client is a serious player within the computer networking / cyber security industry and is seeking likeminded people to be a part of their journey. Due to internal promotions, they are seeking ambitious and motivated individuals to join their technical team to support their prestigious vendor products, predominately within networks and network security. You will be an integral part of the team from day one and quickly become a core part of their technical support function. Not only will you be provided with an abundance of training and support, you will be offered the opportunity to rapidly progress within the business. Key responsibilities include: - Responding to telephone/email problems from clients - Act as the first point of contact for all technical queries - Resolve issues when appropriate and escalate when required - Collaborate with technical team to ensure issues are followed up and resolved according to SLAs. - Input and manage documentation via the CRM system - Manage Return Merchandise Authorisation replacements to achieve SLAs - Work a 24/7 shift rota (please note most of the hours are standard 9am - 5:30pm) Requirements: - A degree in an IT related field would be advantageous however not mandatory - Any networking certifications (CCNA, N+) will be highly favoured - Some experience working in a service desk environment - Possess a positive, can do attitude - Strong communication skills - A desire to excel a career in computer networks In return, they are offering an exceptionally competitive package along with fantastic training and certifications. They have an onsite training centre which will allow you to become certified in their vendor products and add an abundance of certifications to your skill set. This training will allow you to rapidly progress within technical support, pre-sales, professional services and many other technical avenues. They have numerous other benefits including 24 days holiday (increasing year by year), a birthday day off, health cash plan scheme, rewards for achievements and numerous social events and team lunches. They also hold annual international 'kick off' weekends which welcome all employees. 25,000 starting basic plus 10% company bonus, pay increase after 6 months followed by additional increases/performance bonuses. It will primarily be office hours; however, shift work is a mandatory part within this role.
Are you an experienced Hospitality EPoS Engineer looking for a career not just a job? Love being Field based and live Commutable to Oldbury? We are looking for a professional and dedicated engineer to provide technical support for our National customer base both remotely and in the field. ICR Touch Software knowledge as well as Hospitality EPoS experience is ideal. We are a growing leading supplier and installer of bespoke-programmed electronic point of sale (e.p.o.s.) touchscreen systems throughout the U.K. Major sectors we supply and support are Hospitality and Retail. Our Support Division is a busy, focused environment requiring complete dedication from all those within it. Working closely with managerial staff, all team members aim to support and promote the organisation's aims and objectives which are customer-led. In accordance with instructions and consultation with management, typical work duties and responsibilities include: Speaking to customers to assess their technical requirements, investigating and implementing solutions through consultation with colleagues and suppliers. Attending customer premises to provide these solutions where appropriate. Installation of e.p.o.s. hardware, software and data cabling Participating in our on-going training program in line with our policy of continuous improvement. Qualities, skills and knowledge required: Enthusiasm, commitment, dedication. Customer focus at all times. Experience in e.p.o.s. within a hospitality environment Knowledge of ICR Touch an advantage Knowledge of Windows Server and SQL Database essential Knowledge of LAN & WLAN and MS Operating Systems essential Knowledge of VPN configuration and set up/port forwarding preferred Full current driving licence essential Hours: 40-44 per week including alternate Saturday mornings plus overtime and on call one weekend 1 in 3 Term: Permanent with 3 months probationary period.
Apr 17, 2024
Full time
Are you an experienced Hospitality EPoS Engineer looking for a career not just a job? Love being Field based and live Commutable to Oldbury? We are looking for a professional and dedicated engineer to provide technical support for our National customer base both remotely and in the field. ICR Touch Software knowledge as well as Hospitality EPoS experience is ideal. We are a growing leading supplier and installer of bespoke-programmed electronic point of sale (e.p.o.s.) touchscreen systems throughout the U.K. Major sectors we supply and support are Hospitality and Retail. Our Support Division is a busy, focused environment requiring complete dedication from all those within it. Working closely with managerial staff, all team members aim to support and promote the organisation's aims and objectives which are customer-led. In accordance with instructions and consultation with management, typical work duties and responsibilities include: Speaking to customers to assess their technical requirements, investigating and implementing solutions through consultation with colleagues and suppliers. Attending customer premises to provide these solutions where appropriate. Installation of e.p.o.s. hardware, software and data cabling Participating in our on-going training program in line with our policy of continuous improvement. Qualities, skills and knowledge required: Enthusiasm, commitment, dedication. Customer focus at all times. Experience in e.p.o.s. within a hospitality environment Knowledge of ICR Touch an advantage Knowledge of Windows Server and SQL Database essential Knowledge of LAN & WLAN and MS Operating Systems essential Knowledge of VPN configuration and set up/port forwarding preferred Full current driving licence essential Hours: 40-44 per week including alternate Saturday mornings plus overtime and on call one weekend 1 in 3 Term: Permanent with 3 months probationary period.
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 17, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Omron PLC Programming Trainer Rate - £500-£550 per day Outside IR35 Fully remote (UK based) The ECS resource group are assisting a client on a search for an experienced instructor to lead a live training course of Omron PLC Programming to an audience of Electrical Specialists, Mechanical Engineers, Programmers with interest in Industrial Automation It Is a live led course over the course of 3 days. By the end of the training course, participants will be fully knowledgeable in the following: Fundamental concept of PLC's Application fields Different PLC types Programming OMRON PLCs in Lader Diagram (LAD) The programming software Hardware setup Memory areas Basic bitlogic LAD instructions Latch circuit Controlling pneumatic cylinders with PLC Individual exercises Further details available upon application ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Apr 17, 2024
Contractor
Omron PLC Programming Trainer Rate - £500-£550 per day Outside IR35 Fully remote (UK based) The ECS resource group are assisting a client on a search for an experienced instructor to lead a live training course of Omron PLC Programming to an audience of Electrical Specialists, Mechanical Engineers, Programmers with interest in Industrial Automation It Is a live led course over the course of 3 days. By the end of the training course, participants will be fully knowledgeable in the following: Fundamental concept of PLC's Application fields Different PLC types Programming OMRON PLCs in Lader Diagram (LAD) The programming software Hardware setup Memory areas Basic bitlogic LAD instructions Latch circuit Controlling pneumatic cylinders with PLC Individual exercises Further details available upon application ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 17, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
In Technology Group Limited
Stoke-on-trent, Staffordshire
Senior IT Support - £30k Role: Senior IT Engineer Location: Stoke-on-Trent Salary: Up to £30k Do you want to work in the office only 2 TIMES A WEEK?! AND Are you tired of having limited access to certain technologies in the workplace? My client are currently looking for a Senior IT Technician to lead the reigns on the infrastructure and networking requirements in the company. If you're well experienced supporting and managing hardware, remote and hands on support as well as driving high standards of IT Support, then this is the role with you. With flexible working and regular salary reviews, it's a fantastic step in your IT career Required: Demonstrated track record in a Senior IT support capacity. Over 5 years of hands-on experience in infrastructure, cloud computing, and related services. Verified proficiency in Microsoft 365, Azure, SharePoint, Teams, and Intune. Proficiency in utilizing ITSM tools such as Freshservice or equivalents. Proficiency with databases including Microsoft SQL and Postgres, as well as experience with SSRS. Familiarity with virtualization technologies such as VMware, Microsoft Azure, and Azure Virtual Desktop. Established expertise in networking encompassing LAN, VLANs, WAN, Wi-Fi, and MPLS. Experience with cloud-based solutions including Microsoft Azure, Azure Site Recovery, and restoration processes. Microsoft Technical Associate certification in Windows Server or Networking, or comparable qualifications. Preferred: Microsoft MCSA or MCSE certification. Bachelor's degree in Information Technology, Computer Science, or a related field. Experience in the financial sector or Building Society Services. If you think you could be a good fit for the role, either apply directly or send your full CV to thomas com. Windows - Active Directory - Microsoft 365 - Bespoke Applications - Intune - Azure - LAN - VLAN - VmWare - networking - firewalls - Back Ups. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
Senior IT Support - £30k Role: Senior IT Engineer Location: Stoke-on-Trent Salary: Up to £30k Do you want to work in the office only 2 TIMES A WEEK?! AND Are you tired of having limited access to certain technologies in the workplace? My client are currently looking for a Senior IT Technician to lead the reigns on the infrastructure and networking requirements in the company. If you're well experienced supporting and managing hardware, remote and hands on support as well as driving high standards of IT Support, then this is the role with you. With flexible working and regular salary reviews, it's a fantastic step in your IT career Required: Demonstrated track record in a Senior IT support capacity. Over 5 years of hands-on experience in infrastructure, cloud computing, and related services. Verified proficiency in Microsoft 365, Azure, SharePoint, Teams, and Intune. Proficiency in utilizing ITSM tools such as Freshservice or equivalents. Proficiency with databases including Microsoft SQL and Postgres, as well as experience with SSRS. Familiarity with virtualization technologies such as VMware, Microsoft Azure, and Azure Virtual Desktop. Established expertise in networking encompassing LAN, VLANs, WAN, Wi-Fi, and MPLS. Experience with cloud-based solutions including Microsoft Azure, Azure Site Recovery, and restoration processes. Microsoft Technical Associate certification in Windows Server or Networking, or comparable qualifications. Preferred: Microsoft MCSA or MCSE certification. Bachelor's degree in Information Technology, Computer Science, or a related field. Experience in the financial sector or Building Society Services. If you think you could be a good fit for the role, either apply directly or send your full CV to thomas com. Windows - Active Directory - Microsoft 365 - Bespoke Applications - Intune - Azure - LAN - VLAN - VmWare - networking - firewalls - Back Ups. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you an experienced Hospitality EPoS Engineer looking for a career not just a job? Love being Field based and live Commutable to Oldbury? We are looking for a professional and dedicated engineer to provide technical support for our National customer base both remotely and in the field. ICR Touch Software knowledge as well as Hospitality EPoS experience is ideal. We are a growing leading supplier and installer of bespoke-programmed electronic point of sale (e.p.o.s.) touchscreen systems throughout the U.K. Major sectors we supply and support are Hospitality and Retail. Our Support Division is a busy, focused environment requiring complete dedication from all those within it. Working closely with managerial staff, all team members aim to support and promote the organisation's aims and objectives which are customer-led. In accordance with instructions and consultation with management, typical work duties and responsibilities include: Speaking to customers to assess their technical requirements, investigating and implementing solutions through consultation with colleagues and suppliers. Attending customer premises to provide these solutions where appropriate. Installation of e.p.o.s. hardware, software and data cabling Participating in our on-going training program in line with our policy of continuous improvement. Qualities, skills and knowledge required: Enthusiasm, commitment, dedication. Customer focus at all times. Experience in e.p.o.s. within a hospitality environment Knowledge of ICR Touch an advantage Knowledge of Windows Server and SQL Database essential Knowledge of LAN & WLAN and MS Operating Systems essential Knowledge of VPN configuration and set up/port forwarding preferred Full current driving licence essential Hours: 40-44 per week including alternate Saturday mornings plus overtime and on call one weekend 1 in 3 Term: Permanent with 3 months probationary period.
Apr 17, 2024
Full time
Are you an experienced Hospitality EPoS Engineer looking for a career not just a job? Love being Field based and live Commutable to Oldbury? We are looking for a professional and dedicated engineer to provide technical support for our National customer base both remotely and in the field. ICR Touch Software knowledge as well as Hospitality EPoS experience is ideal. We are a growing leading supplier and installer of bespoke-programmed electronic point of sale (e.p.o.s.) touchscreen systems throughout the U.K. Major sectors we supply and support are Hospitality and Retail. Our Support Division is a busy, focused environment requiring complete dedication from all those within it. Working closely with managerial staff, all team members aim to support and promote the organisation's aims and objectives which are customer-led. In accordance with instructions and consultation with management, typical work duties and responsibilities include: Speaking to customers to assess their technical requirements, investigating and implementing solutions through consultation with colleagues and suppliers. Attending customer premises to provide these solutions where appropriate. Installation of e.p.o.s. hardware, software and data cabling Participating in our on-going training program in line with our policy of continuous improvement. Qualities, skills and knowledge required: Enthusiasm, commitment, dedication. Customer focus at all times. Experience in e.p.o.s. within a hospitality environment Knowledge of ICR Touch an advantage Knowledge of Windows Server and SQL Database essential Knowledge of LAN & WLAN and MS Operating Systems essential Knowledge of VPN configuration and set up/port forwarding preferred Full current driving licence essential Hours: 40-44 per week including alternate Saturday mornings plus overtime and on call one weekend 1 in 3 Term: Permanent with 3 months probationary period.
Job Description We are looking for an Architect to join our AI research and development team to research, develop and launch the next generation of AI inference software and tools, on both scalable cloud infrastructure and optimized device platforms. You will need to judge priorities and develop novel designs across our technology, tools and partners to meet product and customer milestones. Our mission is to use the latest machine learning and cloud technologies to develop the best AI inference for self-driving vehicle and advanced driver safety engineers. Renesas is the leading automotive electronics supplier globally, and this is a rare opportunity to deploy your AI software to the billions of devices we ship to customers every year. You will join our newly formed AI Solutions global research and development organization of around 100 software engineers. Due to strong demand for our AI-related products we are planning to triple in size in the next three years, so there is room for you to help us grow the team while remaining small. Our key locations are the Tokyo, London, Dusseldorf, and Ho Chi Minh City metro areas, but you can also join fully remotely from other locations globally or get our support to relocate to our key location hubs such as Tokyo. Responsibilities: Continuously improve and redesign hardware and software architectures across our AI and cloud technology and tools. Collaborate with research engineers, software engineers and technical program managers to optimize performance both on-device and through our cloud-based tools. Collaborate with compiler engineers to improve our AI compiler. Plan with research engineers to incorporate new technologies or approaches into our technology and tools Support with mid-term technology planning and road mapping, and provide expert advice to customers when needed Qualifications Bachelor's or Master's degree in computer science, machine learning, mathematics, physics, electrical engineering or related field. Experience in C/C++, Python, or other related programming language 5 years of experience in hardware device architecture, cloud based software architecture or software tools. Familiar with concepts of hardware acceleration Familiar with concepts of distributed/parallel programming. Additional Information Renesas Electronics Corporation empowers a safer, smarter and more sustainable future where technology helps make our lives easier. The leading global provider of microcontrollers, Renesas combines our expertise in embedded processing, analog, power and connectivity to deliver complete semiconductor solutions. These Winning Combinations accelerate time to market for automotive, industrial, infrastructure and IoT applications, enabling billions of connected, intelligent devices that enhance the way people work and live. Learn more at . Renesas' mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders. Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement .
Apr 17, 2024
Full time
Job Description We are looking for an Architect to join our AI research and development team to research, develop and launch the next generation of AI inference software and tools, on both scalable cloud infrastructure and optimized device platforms. You will need to judge priorities and develop novel designs across our technology, tools and partners to meet product and customer milestones. Our mission is to use the latest machine learning and cloud technologies to develop the best AI inference for self-driving vehicle and advanced driver safety engineers. Renesas is the leading automotive electronics supplier globally, and this is a rare opportunity to deploy your AI software to the billions of devices we ship to customers every year. You will join our newly formed AI Solutions global research and development organization of around 100 software engineers. Due to strong demand for our AI-related products we are planning to triple in size in the next three years, so there is room for you to help us grow the team while remaining small. Our key locations are the Tokyo, London, Dusseldorf, and Ho Chi Minh City metro areas, but you can also join fully remotely from other locations globally or get our support to relocate to our key location hubs such as Tokyo. Responsibilities: Continuously improve and redesign hardware and software architectures across our AI and cloud technology and tools. Collaborate with research engineers, software engineers and technical program managers to optimize performance both on-device and through our cloud-based tools. Collaborate with compiler engineers to improve our AI compiler. Plan with research engineers to incorporate new technologies or approaches into our technology and tools Support with mid-term technology planning and road mapping, and provide expert advice to customers when needed Qualifications Bachelor's or Master's degree in computer science, machine learning, mathematics, physics, electrical engineering or related field. Experience in C/C++, Python, or other related programming language 5 years of experience in hardware device architecture, cloud based software architecture or software tools. Familiar with concepts of hardware acceleration Familiar with concepts of distributed/parallel programming. Additional Information Renesas Electronics Corporation empowers a safer, smarter and more sustainable future where technology helps make our lives easier. The leading global provider of microcontrollers, Renesas combines our expertise in embedded processing, analog, power and connectivity to deliver complete semiconductor solutions. These Winning Combinations accelerate time to market for automotive, industrial, infrastructure and IoT applications, enabling billions of connected, intelligent devices that enhance the way people work and live. Learn more at . Renesas' mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders. Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement .
Role: UC Engineer Location: South East (Field Based) Competitive Salary: £32,000- £38,000 Per Annum + Car Allowance Fantastic Hours: 8:30 to 17:30 Monday- Friday The task at hand: The UC Engineer is responsible for installing and maintaining telecoms equipment and solutions on behalf of the Engineering Team at Onecom to the highest standard. The UC Engineer works on the Service Desk, advising customers on general queries and remotely diagnosing faults through to resolution and attending customer sites to rectify any faults that cannot be resolved remotely. The UC Engineer completes installation and upgrade projects throughout the UK. You'll be great in this role if: - You have the ability to achieve and maintain UC Engineering Accreditation at Professional level in the following technology areas: Voice Communications UC and Collaboration Contact Centre Cloud - You have technical accreditation for Gamma Horizon (Vox) portfolio and 8x8 portfolio- You can work on multiple projects at the same time- You have experience in working with ISDN, SIP and diagnostic tools- You demonstrate a positive "can-do" attitude- You have a passionate for customer service- You have working knowledge of networking technologies What you'll be busy doing: -Attend customer sites throughout the UK to carry out the following: Installation of UC systems and associated applications On-going maintenance and support of UC solutions - Undertake site surveys, audits and system backups- Provide telephone support and remote diagnostics to customers- Use of supplier portals to raise and escalate customers' support queries through to completion- Maintain and update all relevant installation and maintenance documentation and service support tickets- Deal with any technical escalations that are passed over from a Service Desk Engineer and manage outstanding service issues through to prompt resolution- Participate in a 24 hour call out rota Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You'll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
Apr 17, 2024
Full time
Role: UC Engineer Location: South East (Field Based) Competitive Salary: £32,000- £38,000 Per Annum + Car Allowance Fantastic Hours: 8:30 to 17:30 Monday- Friday The task at hand: The UC Engineer is responsible for installing and maintaining telecoms equipment and solutions on behalf of the Engineering Team at Onecom to the highest standard. The UC Engineer works on the Service Desk, advising customers on general queries and remotely diagnosing faults through to resolution and attending customer sites to rectify any faults that cannot be resolved remotely. The UC Engineer completes installation and upgrade projects throughout the UK. You'll be great in this role if: - You have the ability to achieve and maintain UC Engineering Accreditation at Professional level in the following technology areas: Voice Communications UC and Collaboration Contact Centre Cloud - You have technical accreditation for Gamma Horizon (Vox) portfolio and 8x8 portfolio- You can work on multiple projects at the same time- You have experience in working with ISDN, SIP and diagnostic tools- You demonstrate a positive "can-do" attitude- You have a passionate for customer service- You have working knowledge of networking technologies What you'll be busy doing: -Attend customer sites throughout the UK to carry out the following: Installation of UC systems and associated applications On-going maintenance and support of UC solutions - Undertake site surveys, audits and system backups- Provide telephone support and remote diagnostics to customers- Use of supplier portals to raise and escalate customers' support queries through to completion- Maintain and update all relevant installation and maintenance documentation and service support tickets- Deal with any technical escalations that are passed over from a Service Desk Engineer and manage outstanding service issues through to prompt resolution- Participate in a 24 hour call out rota Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You'll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
DATA ENGINEERING MANAGER LONDON/REMOTE £100,000-110,000 PER ANNUM This large UK Company is searching for a new Data Engineering Manager, you will take command of one of their Engineering Squads. You will be responsible for managing the squad and helping the squad to design new software products. THE COMPANY This large-scale UK company are searching for a new Engineering Manager. The company themselves have seen the importance of Data and are investing heavily in this field to support their growing platform. THE ROLE You will be joining a new squad within the Data team and will be taking responsibility for overseeing this squad. You will be responsible for working with stakeholders to build relationships and help them understand the data your team have collected. Planning and reporting findings from the team. Developing new products using Python. Building and maintaining an AWS-based platform. SKILLS AND EXPERIENCE Experience running a multiskilled team, with 3 or more people. Strong coding experience using Python. Experience working within AWS. Commercial experience implementing best coding practices using CI/CD. THE BENEFITS Great bonus scheme. Share schemes. Generous holiday package. HOW TO APPLY Please register your interest by sending your CV to Cameron Webb via the apply link on this page.
Apr 16, 2024
Full time
DATA ENGINEERING MANAGER LONDON/REMOTE £100,000-110,000 PER ANNUM This large UK Company is searching for a new Data Engineering Manager, you will take command of one of their Engineering Squads. You will be responsible for managing the squad and helping the squad to design new software products. THE COMPANY This large-scale UK company are searching for a new Engineering Manager. The company themselves have seen the importance of Data and are investing heavily in this field to support their growing platform. THE ROLE You will be joining a new squad within the Data team and will be taking responsibility for overseeing this squad. You will be responsible for working with stakeholders to build relationships and help them understand the data your team have collected. Planning and reporting findings from the team. Developing new products using Python. Building and maintaining an AWS-based platform. SKILLS AND EXPERIENCE Experience running a multiskilled team, with 3 or more people. Strong coding experience using Python. Experience working within AWS. Commercial experience implementing best coding practices using CI/CD. THE BENEFITS Great bonus scheme. Share schemes. Generous holiday package. HOW TO APPLY Please register your interest by sending your CV to Cameron Webb via the apply link on this page.
Senior Applied Data Scientist - Causal AI for Demand Forecasting Location: Offsite, London, United Kingdom Area of Interest Administrative and Business Support Job Type Professional AI or Artificial Intelligence Job Id Who we are:The post-pandemic years have exposed inherent biases and limitations in expert-driven and statistical/Traditional ML-based forecasting approaches.Cisco wasn't immune and saw a 4X increase in backlog, revenue impact, and a subsequent 3X inventory increase.The Forecasting Data Science team within Global Planning is solving this by pioneering the application of Causal AI to re-invent Demand Forecasting of Cisco's product portfolio to provide breakthrough levels of regime-resilient forecast accuracy, efficiency, and prescriptive insights that enable game-changing opportunities across Cisco and its Supply Chain.The team was recognized by Gartner in their Power of Profession 2024 Supply Chain awards as one of the top 5 in the world in the Process and Technology Innovation category. Who you will work with: A high caliber and engaged team plus an eco-system of world-leading AI partners chartered with developing and operationalizing an inspectable, multi-dimensional system of causal models that provides an integrated, comprehensive, and evidence-based point-of-view of Cisco's short and long-term demand at aggregated and product levels. This team is responsible for incorporating planning, product, sales, and customer intelligence from across the enterprise and from external global macro-economic and market data that relates to the demand for Cisco's products into the structure of this system of models. The team delivers and continuously improves AI-based forecasts, forecast ranges, and financial and prescriptive insights from this system through connections with Planning and other Supply Chain and Enterprise teams for the different facets of Cisco's business. The difference you will make: You will bring your expertise, experience, and innovation to play a significant role in solving the challenges which will enable developing and implementing an industry-leading Causal AI-based forecasting system that effectively enhances decision rigor and maximizes operational efficiencies across Enterprise and Supply Chain functions at Cisco. What you will do: Develop, evolve, and sustain key elements of the Causal-AI based Forecasting system for Aggregated Demand. Excel in developing high quality, accurate, parsimonious models that are robust and have a long shelf-life. Improve the efficiency and scalability of the Forecasting System. Monitor the forecasts and key forecast performance metrics, understanding root causes of changes in the forecast and metrics as a core part of continuously improvement and customer communication. Work closely with business leads and experts in Global Planning, other Supply Chain functions, Finance, Product Management, Sales, and other Cisco organizations to understand, discover, and characterize relationships and patterns between Cisco demand and its relation to product, technology, lifecycle, supply, customer, market, competitor, sales behavior, and macro factors. Engineer model features using these factors, discover and enhance the natural segmentation for Demand based on these factors, determine causality of the factors, and incorporate into structured causal models. Develop and evolve Dashboards to expose key insights from the causal Forecasts and their drivers to accelerate and continuously improve the solution and increase stakeholder engagement and adoption. Provide integrated, reconciled, and logically sound evidence-based views for different facets of Cisco's short and long-term demand. Develop and evolve reliable approaches for uncertainty quantification to enable scenario/range forecasts. Leverage and incorporate appropriate machine learning approaches including customization of recently published research as needed to build better Causal AI solutions. Connect with stakeholders to communicate the short-and-long term AI forecasts and the changes in these forecasts. Discern and articulate the story in the forecasts and forecast changes, areas of discrepancies or differences with expert forecasts, understanding and accounting for the confidence level of these forecasts. Continuously improve different elements of this system to improve forecast accuracy and incorporate learnings from formal and informal collaborations with stakeholders and other experts into the AI system. Work with our AI vendors to enhance their platforms to improve Causal Inference based forecasting, stakeholder engagement, and decision support. Provide technical direction and coaching to less experienced data scientists and data engineers in the team, and to interns and for collaborations with Universities. Minimum Qualifications: Extensive Advanced Analytics experience with a Masters degree or some experience with a Ph.D. in a Quantitative field leveraging statistical and machine learning methods in the thesis. Strong all-round foundation in AI and machine learning, with a theoretical and practical understanding of Causal machine learning approaches. Proven modeling skills that have delivered an effective predictive solution to solve a business problem with minimal supervision Expertise in Python, with advanced data analysis and data engineering skills, including using SQL Strong Computer Science foundation Strong critical thinking, with a sharp eye for patterns and the skills to draw out the story and conclusions from data and modeling experiments in real-time. Experience in developing and operationalizing scalable ML solutions in cloud environments based on large datasets. Demonstrated structured data wrangling and mining skills that extract actionable insights from data, including in real-time hackathon-like settings. Practical knowledge of the advantages and pitfalls of different machine learning approaches, as well as a strong grounding in the theoretical foundations Excellent communication and storytelling skills with an ability to unpack complex problems, and articulate AI/ML approaches, solutions, and results for non-technical audiences. Strong growth mindset and sense of ownership. Innate passion and curiosity to understand and improve the system and connect the dots. Preferred Qualifications: Advanced Analytics experience with a Masters degree or experience with a PhD in Statistics, Mathematics or Applied Mathematics, Physics, Engineering, or related quantitative field. Experience with global financial markets, macro-economics, micro-economics, econometrics, and Corporate Finance. Substantial experience using Causal AI and Structured Causal Models in Demand Forecasting and ideally also in other complex or dynamic domains like marketing/pricing. Practical expertise and deep understanding of statistics and causal inference in time series settings. Experience with NLP, Recommender Systems, and Deep Learning methods. Understanding of Gen AI/LLMs including RAGs and fine-tuning, and Reinforcement Learning. Experience in visualization design and development with Python based libraries. Project management skills, with an ability to deliver results in a fast-paced environment. A practical and effective approach to problem-solving using AI/ML and a knack for envisioning, translating business requirements into analytics requirements, and realizing feasible data science solutions. A strong bias for action, delivering iterative results quickly rather than waiting for perfection. Why Cisco? . We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you! Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair? Don't care. Tattoos . click apply for full job details
Apr 16, 2024
Full time
Senior Applied Data Scientist - Causal AI for Demand Forecasting Location: Offsite, London, United Kingdom Area of Interest Administrative and Business Support Job Type Professional AI or Artificial Intelligence Job Id Who we are:The post-pandemic years have exposed inherent biases and limitations in expert-driven and statistical/Traditional ML-based forecasting approaches.Cisco wasn't immune and saw a 4X increase in backlog, revenue impact, and a subsequent 3X inventory increase.The Forecasting Data Science team within Global Planning is solving this by pioneering the application of Causal AI to re-invent Demand Forecasting of Cisco's product portfolio to provide breakthrough levels of regime-resilient forecast accuracy, efficiency, and prescriptive insights that enable game-changing opportunities across Cisco and its Supply Chain.The team was recognized by Gartner in their Power of Profession 2024 Supply Chain awards as one of the top 5 in the world in the Process and Technology Innovation category. Who you will work with: A high caliber and engaged team plus an eco-system of world-leading AI partners chartered with developing and operationalizing an inspectable, multi-dimensional system of causal models that provides an integrated, comprehensive, and evidence-based point-of-view of Cisco's short and long-term demand at aggregated and product levels. This team is responsible for incorporating planning, product, sales, and customer intelligence from across the enterprise and from external global macro-economic and market data that relates to the demand for Cisco's products into the structure of this system of models. The team delivers and continuously improves AI-based forecasts, forecast ranges, and financial and prescriptive insights from this system through connections with Planning and other Supply Chain and Enterprise teams for the different facets of Cisco's business. The difference you will make: You will bring your expertise, experience, and innovation to play a significant role in solving the challenges which will enable developing and implementing an industry-leading Causal AI-based forecasting system that effectively enhances decision rigor and maximizes operational efficiencies across Enterprise and Supply Chain functions at Cisco. What you will do: Develop, evolve, and sustain key elements of the Causal-AI based Forecasting system for Aggregated Demand. Excel in developing high quality, accurate, parsimonious models that are robust and have a long shelf-life. Improve the efficiency and scalability of the Forecasting System. Monitor the forecasts and key forecast performance metrics, understanding root causes of changes in the forecast and metrics as a core part of continuously improvement and customer communication. Work closely with business leads and experts in Global Planning, other Supply Chain functions, Finance, Product Management, Sales, and other Cisco organizations to understand, discover, and characterize relationships and patterns between Cisco demand and its relation to product, technology, lifecycle, supply, customer, market, competitor, sales behavior, and macro factors. Engineer model features using these factors, discover and enhance the natural segmentation for Demand based on these factors, determine causality of the factors, and incorporate into structured causal models. Develop and evolve Dashboards to expose key insights from the causal Forecasts and their drivers to accelerate and continuously improve the solution and increase stakeholder engagement and adoption. Provide integrated, reconciled, and logically sound evidence-based views for different facets of Cisco's short and long-term demand. Develop and evolve reliable approaches for uncertainty quantification to enable scenario/range forecasts. Leverage and incorporate appropriate machine learning approaches including customization of recently published research as needed to build better Causal AI solutions. Connect with stakeholders to communicate the short-and-long term AI forecasts and the changes in these forecasts. Discern and articulate the story in the forecasts and forecast changes, areas of discrepancies or differences with expert forecasts, understanding and accounting for the confidence level of these forecasts. Continuously improve different elements of this system to improve forecast accuracy and incorporate learnings from formal and informal collaborations with stakeholders and other experts into the AI system. Work with our AI vendors to enhance their platforms to improve Causal Inference based forecasting, stakeholder engagement, and decision support. Provide technical direction and coaching to less experienced data scientists and data engineers in the team, and to interns and for collaborations with Universities. Minimum Qualifications: Extensive Advanced Analytics experience with a Masters degree or some experience with a Ph.D. in a Quantitative field leveraging statistical and machine learning methods in the thesis. Strong all-round foundation in AI and machine learning, with a theoretical and practical understanding of Causal machine learning approaches. Proven modeling skills that have delivered an effective predictive solution to solve a business problem with minimal supervision Expertise in Python, with advanced data analysis and data engineering skills, including using SQL Strong Computer Science foundation Strong critical thinking, with a sharp eye for patterns and the skills to draw out the story and conclusions from data and modeling experiments in real-time. Experience in developing and operationalizing scalable ML solutions in cloud environments based on large datasets. Demonstrated structured data wrangling and mining skills that extract actionable insights from data, including in real-time hackathon-like settings. Practical knowledge of the advantages and pitfalls of different machine learning approaches, as well as a strong grounding in the theoretical foundations Excellent communication and storytelling skills with an ability to unpack complex problems, and articulate AI/ML approaches, solutions, and results for non-technical audiences. Strong growth mindset and sense of ownership. Innate passion and curiosity to understand and improve the system and connect the dots. Preferred Qualifications: Advanced Analytics experience with a Masters degree or experience with a PhD in Statistics, Mathematics or Applied Mathematics, Physics, Engineering, or related quantitative field. Experience with global financial markets, macro-economics, micro-economics, econometrics, and Corporate Finance. Substantial experience using Causal AI and Structured Causal Models in Demand Forecasting and ideally also in other complex or dynamic domains like marketing/pricing. Practical expertise and deep understanding of statistics and causal inference in time series settings. Experience with NLP, Recommender Systems, and Deep Learning methods. Understanding of Gen AI/LLMs including RAGs and fine-tuning, and Reinforcement Learning. Experience in visualization design and development with Python based libraries. Project management skills, with an ability to deliver results in a fast-paced environment. A practical and effective approach to problem-solving using AI/ML and a knack for envisioning, translating business requirements into analytics requirements, and realizing feasible data science solutions. A strong bias for action, delivering iterative results quickly rather than waiting for perfection. Why Cisco? . We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you! Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair? Don't care. Tattoos . click apply for full job details
Haematology Application Specialist Salary: £51,000 + 32% of salary + Company Car Permanent Position Location: Field Based, UK and Ireland Hours: 37.5 hours per week, between 08:30-17:30 Monday to FridayOur client is a leading provider of diagnostic solutions, committed to improving healthcare outcomes. We are recruiting a dedicated and skilled Haematology Application Specialist to join our clients' dynamic team. This role offers an exciting opportunity to work in a field-based capacity, providing essential support and expertise to customers across the UK and Ireland. Key Responsibilities: Provide onsite customer support, including training, installation, and troubleshooting of haematology equipment. Conduct joint visits with Haematology Technical Manager or Field Service Engineer to assist with technical investigations. Verify newly installed equipment and ensure compliance with laboratory standards. Deliver customer training courses both onsite and remotely via webinar applications. Maintain and update training course material to reflect industry best practices. Respond to telephone support queries within defined time scales, ensuring accurate call recording and logging. Administer regulatory affairs and conduct full investigations of incidents within strict timeframes. Qualifications and Experience: Bachelor's degree in Biomedical Science or similar field. Greater than 5 years' experience in a laboratory environment or equivalent. Depth of experience in haematology. Technical and logical problem-solving capability. Reading and understanding of scientific and technical documentation. Full driving license. Experience in a commercial environment and knowledge of laboratory LIMS systems preferred. Working knowledge of Microsoft Office; experience with Flow Cytometry, ISO15189:2022, and Digital Morphology platforms is advantageous. Excellent Company Benefits Competitive Salary, Holiday Entitlement 28 days plus (8 days bank holiday), Bonus, Pension, Health Care Insurance (BUPA), Cash Plan (Simplyhealth), Income Protection Insurance, Educational Grant Scheme, Employee Assistance Program, Life Insurance 6 times the annual salary, Perkbox, Gym membership and Company Car. How to Apply: If you meet the essential requirements and are ready to contribute to the advancement of healthcare diagnostics, please submit your CV to We look forward to hearing from you!
Apr 16, 2024
Full time
Haematology Application Specialist Salary: £51,000 + 32% of salary + Company Car Permanent Position Location: Field Based, UK and Ireland Hours: 37.5 hours per week, between 08:30-17:30 Monday to FridayOur client is a leading provider of diagnostic solutions, committed to improving healthcare outcomes. We are recruiting a dedicated and skilled Haematology Application Specialist to join our clients' dynamic team. This role offers an exciting opportunity to work in a field-based capacity, providing essential support and expertise to customers across the UK and Ireland. Key Responsibilities: Provide onsite customer support, including training, installation, and troubleshooting of haematology equipment. Conduct joint visits with Haematology Technical Manager or Field Service Engineer to assist with technical investigations. Verify newly installed equipment and ensure compliance with laboratory standards. Deliver customer training courses both onsite and remotely via webinar applications. Maintain and update training course material to reflect industry best practices. Respond to telephone support queries within defined time scales, ensuring accurate call recording and logging. Administer regulatory affairs and conduct full investigations of incidents within strict timeframes. Qualifications and Experience: Bachelor's degree in Biomedical Science or similar field. Greater than 5 years' experience in a laboratory environment or equivalent. Depth of experience in haematology. Technical and logical problem-solving capability. Reading and understanding of scientific and technical documentation. Full driving license. Experience in a commercial environment and knowledge of laboratory LIMS systems preferred. Working knowledge of Microsoft Office; experience with Flow Cytometry, ISO15189:2022, and Digital Morphology platforms is advantageous. Excellent Company Benefits Competitive Salary, Holiday Entitlement 28 days plus (8 days bank holiday), Bonus, Pension, Health Care Insurance (BUPA), Cash Plan (Simplyhealth), Income Protection Insurance, Educational Grant Scheme, Employee Assistance Program, Life Insurance 6 times the annual salary, Perkbox, Gym membership and Company Car. How to Apply: If you meet the essential requirements and are ready to contribute to the advancement of healthcare diagnostics, please submit your CV to We look forward to hearing from you!