This opportunity will suit an individual with experience of providing excellent client service, who is looking to take the next step in their career. You will be provided with training and development opportunities in all aspects of the Service Delivery Coordinator (SDC) role and will be supported by members of the Service Delivery team, within the wider Operations department. You will have an opportunity to gain exposure to the IT Services industry, working with leading international brands across multiple industry sectors. As Service Delivery Coordinator (SDC) you will be responsible for supporting the smooth and efficient delivery of services to clients. You will act as a liaison between clients, internal teams, and external vendors, working to meet deadlines and budgets, gaining experience in role with a view to later promotion to Service Delivery Manager (SDM). The SDC is responsible for supporting the Service Delivery team to ensure retention of existing business and explore and secure areas for business growth by working with the sales and bid support teams to create opportunities and providing data for bid documents. Key Responsibilities: To support the Service Delivery team as a point of contact on selected accounts. To help drive and develop excellent customer relationships within those accounts. To foster strong working relationships with engineers and partners on site. To assist with client service reviews. To ensure the appropriate documentation e.g. Contract, Service Element Descriptions, Change Control Notes are created and maintained for assigned accounts. To help with the management of service partners both in the UK and internationally. To support the management of third-party relationships. Any other activities that enhance the service or financial performance of assigned accounts. To comply with internal company process and procedures and provide support in relevant audits and QA processes. Essential Skills & Qualifications Experience in a customer facing role, providing high levels of service excellence An interest in the IT industry Educated to degree level, in any discipline Excellent MS Office 365 skills Word, Excel, PowerPoint, Outlook Team player with excellent communication skills, verbal and written Proactivity, initiative and eager to progress Organised, able to manage time effectively and prioritise tasks. Flexible and adaptable to meet changing business demands and working environments. We offer: Competitive salary An excellent benefits package, including: Hybrid working (3 days in the office after training is completed) 25 days annual leave Contributory pension at 4% Healthcare cash plan, including access to video GP appointments Health and wellbeing programme Employee retailer discounts Life assurance Regular career development check-ins and support Modern office environment with regular employee-first events and perks We are an equal opportunities employer and encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important to us that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.
Mar 28, 2024
Full time
This opportunity will suit an individual with experience of providing excellent client service, who is looking to take the next step in their career. You will be provided with training and development opportunities in all aspects of the Service Delivery Coordinator (SDC) role and will be supported by members of the Service Delivery team, within the wider Operations department. You will have an opportunity to gain exposure to the IT Services industry, working with leading international brands across multiple industry sectors. As Service Delivery Coordinator (SDC) you will be responsible for supporting the smooth and efficient delivery of services to clients. You will act as a liaison between clients, internal teams, and external vendors, working to meet deadlines and budgets, gaining experience in role with a view to later promotion to Service Delivery Manager (SDM). The SDC is responsible for supporting the Service Delivery team to ensure retention of existing business and explore and secure areas for business growth by working with the sales and bid support teams to create opportunities and providing data for bid documents. Key Responsibilities: To support the Service Delivery team as a point of contact on selected accounts. To help drive and develop excellent customer relationships within those accounts. To foster strong working relationships with engineers and partners on site. To assist with client service reviews. To ensure the appropriate documentation e.g. Contract, Service Element Descriptions, Change Control Notes are created and maintained for assigned accounts. To help with the management of service partners both in the UK and internationally. To support the management of third-party relationships. Any other activities that enhance the service or financial performance of assigned accounts. To comply with internal company process and procedures and provide support in relevant audits and QA processes. Essential Skills & Qualifications Experience in a customer facing role, providing high levels of service excellence An interest in the IT industry Educated to degree level, in any discipline Excellent MS Office 365 skills Word, Excel, PowerPoint, Outlook Team player with excellent communication skills, verbal and written Proactivity, initiative and eager to progress Organised, able to manage time effectively and prioritise tasks. Flexible and adaptable to meet changing business demands and working environments. We offer: Competitive salary An excellent benefits package, including: Hybrid working (3 days in the office after training is completed) 25 days annual leave Contributory pension at 4% Healthcare cash plan, including access to video GP appointments Health and wellbeing programme Employee retailer discounts Life assurance Regular career development check-ins and support Modern office environment with regular employee-first events and perks We are an equal opportunities employer and encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important to us that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.
Employee Experience and Workplace Coordinator We are working with a market leading organisation who are currently looking to hire an Employee Experience and Workplace Coordinator. This is a fantastic opportunity for someone who has excellent organisation skills, with an enthusiastic and can-do attitude. In the role you will play a pivotal role in curating a vibrant and inclusive workplace environment where the team members can excel and thrive. What you will do: Overseeing daily office operations and administrative tasks with precision and efficiency. Managing office supplies, equipment, and facilities to ensure a productive work environment. Coordinating meetings, appointments, and travel arrangements for staff and executives. You will be responsible for organising internal events such as conferences, launches and engagement initiatives. As the Employee Experience and Workplace Coordinator, you will be passionate about employee experience and will drive innovation within your role to continuously improve the workplace for staff. You will be responsible for managing workplace facilities and amenities to provide a comfortable and productive work environment. You will act as a liaison between employees and management to address concerns and promote open communication. Who you will be: You will have previous experience in either an Office Manager, HR event planning, or related role. You will have a passion for cultivating positive workplace culture and employee engagement. You will have excellent organisational and interpersonal skills. You will have the ability to think creatively and implement fresh ideas. If this role sounds interesting and you are looking for your next challenge, please get in touch.
Mar 28, 2024
Full time
Employee Experience and Workplace Coordinator We are working with a market leading organisation who are currently looking to hire an Employee Experience and Workplace Coordinator. This is a fantastic opportunity for someone who has excellent organisation skills, with an enthusiastic and can-do attitude. In the role you will play a pivotal role in curating a vibrant and inclusive workplace environment where the team members can excel and thrive. What you will do: Overseeing daily office operations and administrative tasks with precision and efficiency. Managing office supplies, equipment, and facilities to ensure a productive work environment. Coordinating meetings, appointments, and travel arrangements for staff and executives. You will be responsible for organising internal events such as conferences, launches and engagement initiatives. As the Employee Experience and Workplace Coordinator, you will be passionate about employee experience and will drive innovation within your role to continuously improve the workplace for staff. You will be responsible for managing workplace facilities and amenities to provide a comfortable and productive work environment. You will act as a liaison between employees and management to address concerns and promote open communication. Who you will be: You will have previous experience in either an Office Manager, HR event planning, or related role. You will have a passion for cultivating positive workplace culture and employee engagement. You will have excellent organisational and interpersonal skills. You will have the ability to think creatively and implement fresh ideas. If this role sounds interesting and you are looking for your next challenge, please get in touch.
We are recruiting for an experienced Digital Web Coordinator to join a creative marketing team within the Further Education sector. The vacancy is initially on an interim basis with the opportunity to express interest in the permanent opportunities. Location of the role will be based in Nuneaton, with the flexibility to travel to other 6 sites around Hinckley and South Leicestershire. As a Digital Web Coordinator, your main responsibilities will be: Looking at new innovative ways to create content meeting the audiences Working with the team to review the company website and looking at new ways to increase trafficking to site Liaising and collaborating with departments across the organisation to ensure all information is up to date and accurate Working with the team to create high quality creative content such as case studies, blogs, videos and podcasts Help to support to develop and deliver paid digital marketing campaigns Skills and experience required for the role: Experience within marketing Knowledge of web and digital Attention to detail Team player Good communication Ability to work towards deadlines IT literate Previously used HTML, Java, Website Analytical tools Able to deliver outstanding customer service Full time 37.5 hours a week with open discussions of working hybrid.Please note you will be required to work the occasional weekend/evenings to support with events.This vacancy will be required to undertake an Enhanced DBS Check.
Mar 28, 2024
Full time
We are recruiting for an experienced Digital Web Coordinator to join a creative marketing team within the Further Education sector. The vacancy is initially on an interim basis with the opportunity to express interest in the permanent opportunities. Location of the role will be based in Nuneaton, with the flexibility to travel to other 6 sites around Hinckley and South Leicestershire. As a Digital Web Coordinator, your main responsibilities will be: Looking at new innovative ways to create content meeting the audiences Working with the team to review the company website and looking at new ways to increase trafficking to site Liaising and collaborating with departments across the organisation to ensure all information is up to date and accurate Working with the team to create high quality creative content such as case studies, blogs, videos and podcasts Help to support to develop and deliver paid digital marketing campaigns Skills and experience required for the role: Experience within marketing Knowledge of web and digital Attention to detail Team player Good communication Ability to work towards deadlines IT literate Previously used HTML, Java, Website Analytical tools Able to deliver outstanding customer service Full time 37.5 hours a week with open discussions of working hybrid.Please note you will be required to work the occasional weekend/evenings to support with events.This vacancy will be required to undertake an Enhanced DBS Check.
Product Coordinator An exciting opportunity for a Product Coordinator with first class analyticalanalytical skills has arisen with a leader in automotive parts, synonymous with quality, technical excellence and first-class customer support. This role will form part of the automotive aftermarket product team and become the owner of a product group for the UK market. This is a fantastic opportunity to join a brand leader in the automotive industry and be a part of influencing the business at an exciting time within their history. Alongside a competitive salary you will receive generous pension contributions, BupaBupa, Life Insurance, Dental cover, EyecareEyecare cover and 25 days holiday. The company pride themselves on a family-feel environment and excellent training opportunities and offers hybrid working. Ideal locations - St AlbansAlbans, WatfordWatford, HemelHemel HempsteadHempstead, LutonLuton, StevenageStevenage, BerkhamstedBerkhamsted, WelwynWelwyn Garden City, LeightonLeighton Buzzard, AylesburyAylesbury, High WycombeWycombe, Slough, Maidenhead, WembleyWembley, Hertford Hertfordcirca 32k 32k+ enhanced pension + healthcare healthcare+ life assurance + 25 days annual leave + excellent training + hybrid working The Role Plan, manage and develop your product groups range of products for the UK market, managing them through the product lifecycle.lifecycle Create and maintain application and cross reference databases for aftermarket products through research and compilation of data. Transform these databases into robust, high quality UK application catalogues across all media. Maintain and continuously analyse product ranges as required, making recommendations for improvements, additions and deletions. Set up new to range items on the relevant systems, creating initial order quantity and annual sales forecast and forecasting to protect from redundant stock. Assist in warranty administration. Create and control product bulletins. Attend exhibitions, PR functions and customer events where necessary and be prepared to travel within the UK on business as requested. The Candidate Our ideal candidate will have experience in an analytical analyticalrole dealing with large amounts of data, this should include extensive knowledge of Microsoft Excel. Automotive aftermarket experience is preferred, although an interest in cars is also relevant for this position. Previous experience in a product related role is beneficial, this could be Product Coordinator, Product Analyst or Assistant Product Manager. Ideally with an understanding of a product lifecycle.lifecycle The ability to travel, on occasion throughout the UK. European travel may be required on an infrequent basis. Apply in Confidence To apply for the Product Coordinator - Automotive Parts job please forward your CV to Kayleigh KayleighBradley, Senior Recruiter at Glen Callum CallumAssociates Ltd or call Kayleigh Kayleighon for a further chat on the job. JOB REF 4109KB - Product Coordinator - Automotive Aftermarket
Mar 28, 2024
Full time
Product Coordinator An exciting opportunity for a Product Coordinator with first class analyticalanalytical skills has arisen with a leader in automotive parts, synonymous with quality, technical excellence and first-class customer support. This role will form part of the automotive aftermarket product team and become the owner of a product group for the UK market. This is a fantastic opportunity to join a brand leader in the automotive industry and be a part of influencing the business at an exciting time within their history. Alongside a competitive salary you will receive generous pension contributions, BupaBupa, Life Insurance, Dental cover, EyecareEyecare cover and 25 days holiday. The company pride themselves on a family-feel environment and excellent training opportunities and offers hybrid working. Ideal locations - St AlbansAlbans, WatfordWatford, HemelHemel HempsteadHempstead, LutonLuton, StevenageStevenage, BerkhamstedBerkhamsted, WelwynWelwyn Garden City, LeightonLeighton Buzzard, AylesburyAylesbury, High WycombeWycombe, Slough, Maidenhead, WembleyWembley, Hertford Hertfordcirca 32k 32k+ enhanced pension + healthcare healthcare+ life assurance + 25 days annual leave + excellent training + hybrid working The Role Plan, manage and develop your product groups range of products for the UK market, managing them through the product lifecycle.lifecycle Create and maintain application and cross reference databases for aftermarket products through research and compilation of data. Transform these databases into robust, high quality UK application catalogues across all media. Maintain and continuously analyse product ranges as required, making recommendations for improvements, additions and deletions. Set up new to range items on the relevant systems, creating initial order quantity and annual sales forecast and forecasting to protect from redundant stock. Assist in warranty administration. Create and control product bulletins. Attend exhibitions, PR functions and customer events where necessary and be prepared to travel within the UK on business as requested. The Candidate Our ideal candidate will have experience in an analytical analyticalrole dealing with large amounts of data, this should include extensive knowledge of Microsoft Excel. Automotive aftermarket experience is preferred, although an interest in cars is also relevant for this position. Previous experience in a product related role is beneficial, this could be Product Coordinator, Product Analyst or Assistant Product Manager. Ideally with an understanding of a product lifecycle.lifecycle The ability to travel, on occasion throughout the UK. European travel may be required on an infrequent basis. Apply in Confidence To apply for the Product Coordinator - Automotive Parts job please forward your CV to Kayleigh KayleighBradley, Senior Recruiter at Glen Callum CallumAssociates Ltd or call Kayleigh Kayleighon for a further chat on the job. JOB REF 4109KB - Product Coordinator - Automotive Aftermarket
Do you have great customer service and organisational skills? Would you like to be part of our client service supporting one of the biggest names in the tech industry? Due to expansion, we have another fantastic opportunity for a Helpdesk Co-ordinator to join our team based at our Head Office in Tytherington, Macclesfield. At Momentum Instore we work continuously to deliver the best to our clients and our staff. We know what's important to us and that's our people - they are at the heart of our business afterall! Who are we looking for? Reporting into the Operations Lead, the Helpdesk Co-ordinator will assist and support to ensure that the account is fully resourced and projects are completed, on time, to budget and to the client's satisfaction. Liaising between the client and our field engineers you will be the first point of contact for all in-store issues. You need to be tech-savvy enough to understand the client requirements, but this is not a 1st line IT support role, the ability to adapt and communicate with clients is the key requirement. To succeed in this fast-paced role, you will need to be an excellent communicator, and a strong team player, key skills for the role include: Excellent IT skills - MS Office: Word, Excel, Outlook etc. Excellent communications skills - impeccable telephone manner with the ability to communicate in a professional manner to clients and colleagues alike Ability to prioritise and manage multiple requests and tasks Ability to quickly understand the requirements of the role - systems, technical information etc. Being a team player - willing to get stuck in and help set the project up for success Strong organisation skills with an excellent eye for detail Solutions driven - able to investigate and be tenacious to see a situation through to a resolution Positive attitude, resilience in a fast-paced environment What does my new role look like? Working on our helpdesk, you will play a pivotal role in ensuring our field team meet and exceed client expectations. You will support your colleagues by: Accurately recording details of the caller, the problem, and the severity. Communicating this information to the Maintenance Team to ensure they are aware of situations that could develop into serious issues Responding quickly and efficiently to incoming telephone calls, emails and helpdesk tickets in-line with Service Level Agreements Maintaining a high level of accuracy when obtaining and inputting information onto the systems Ensuring all calls/emails/tickets to the helpdesk are recorded, actioned and followed through to completion in a timely manner Monitoring planned and reactive maintenance performance, identifying poorly performing tasks and effect remedial action to ensure timely completion Using your knowledge of our products and services to plan required repairs Scheduling, re-scheduling and cancelling engineer visits as required Providing instructions to engineers to ensure that they are prepared for store visits General project support What do I get in return? 31 days' holiday rising incrementally to 36 days Celebrate your Birthday the right way with an additional day off - no one should have to work on their Birthday! A great social scene - company days out, festive celebrations, social events etc. A focus on your wellbeing - we look after you so you can focus on being the best you can be Free parking at the office along with a comfortable, modern working environment Looking after your future with a contributory pension scheme If you're inspired to join our business at such an exciting time, then we'd love to hear from you. Apply now! NO AGENCIES PLEASE
Mar 28, 2024
Full time
Do you have great customer service and organisational skills? Would you like to be part of our client service supporting one of the biggest names in the tech industry? Due to expansion, we have another fantastic opportunity for a Helpdesk Co-ordinator to join our team based at our Head Office in Tytherington, Macclesfield. At Momentum Instore we work continuously to deliver the best to our clients and our staff. We know what's important to us and that's our people - they are at the heart of our business afterall! Who are we looking for? Reporting into the Operations Lead, the Helpdesk Co-ordinator will assist and support to ensure that the account is fully resourced and projects are completed, on time, to budget and to the client's satisfaction. Liaising between the client and our field engineers you will be the first point of contact for all in-store issues. You need to be tech-savvy enough to understand the client requirements, but this is not a 1st line IT support role, the ability to adapt and communicate with clients is the key requirement. To succeed in this fast-paced role, you will need to be an excellent communicator, and a strong team player, key skills for the role include: Excellent IT skills - MS Office: Word, Excel, Outlook etc. Excellent communications skills - impeccable telephone manner with the ability to communicate in a professional manner to clients and colleagues alike Ability to prioritise and manage multiple requests and tasks Ability to quickly understand the requirements of the role - systems, technical information etc. Being a team player - willing to get stuck in and help set the project up for success Strong organisation skills with an excellent eye for detail Solutions driven - able to investigate and be tenacious to see a situation through to a resolution Positive attitude, resilience in a fast-paced environment What does my new role look like? Working on our helpdesk, you will play a pivotal role in ensuring our field team meet and exceed client expectations. You will support your colleagues by: Accurately recording details of the caller, the problem, and the severity. Communicating this information to the Maintenance Team to ensure they are aware of situations that could develop into serious issues Responding quickly and efficiently to incoming telephone calls, emails and helpdesk tickets in-line with Service Level Agreements Maintaining a high level of accuracy when obtaining and inputting information onto the systems Ensuring all calls/emails/tickets to the helpdesk are recorded, actioned and followed through to completion in a timely manner Monitoring planned and reactive maintenance performance, identifying poorly performing tasks and effect remedial action to ensure timely completion Using your knowledge of our products and services to plan required repairs Scheduling, re-scheduling and cancelling engineer visits as required Providing instructions to engineers to ensure that they are prepared for store visits General project support What do I get in return? 31 days' holiday rising incrementally to 36 days Celebrate your Birthday the right way with an additional day off - no one should have to work on their Birthday! A great social scene - company days out, festive celebrations, social events etc. A focus on your wellbeing - we look after you so you can focus on being the best you can be Free parking at the office along with a comfortable, modern working environment Looking after your future with a contributory pension scheme If you're inspired to join our business at such an exciting time, then we'd love to hear from you. Apply now! NO AGENCIES PLEASE
This is a fixed term role to the 31 March 2025. This is a hybrid role: home/office - location Redruth. Oxford Innovation Advice is a commercial organisation recognised as market leading specialists in SME business growth support and development. We are a national Company but, having delivered multiple successful projects since 2009, are firmly established as a key provider of advisory services to businesses in Cornwall and Isles of Scilly. We have two exciting projects: Acccess to Finance plus (A2F+) is focused on Financial Readiness, supporting client businesses to raise funding to support their business development. This project will guide and mentor businesses through a variety of funding raises including traditional debt to Angels, Venture Capital and the Crowd. Digitisation for Manufacturers (D4M) is a new project focused on supporting and transforming SME manufacturing businesses by increasing the adoption of new technologies and digital applications across business operations. Working in partnership with the University of Cambridge and their Institute of Manufacturing, this ground-breaking new programme utilises their innovative 'Digital Manufacturing on a Shoestring' approach. We are seeking Programme Administrators to join us and be part of a close knit, energetic and motivated team who relish the fast-paced and flexible requirements of business support programme. The primary purpose of the role will be to carry out comprehensive administrative support and act as first point of contact for the programmes (internally and externally) including Helpdesk support. You will have the ability to deal with all enquiries in a professional and efficient way, providing excellent customer service to ensure satisfaction with regard to the administrative aspects of the project. The Programme Administrator will ensure that all records are maintained, and data evidencing programme activity is captured and reported. Your role will be responsible for the smooth running of online GROWTHmapper assessments (full training provided) and Helpdesk support. The role will be both home and office based, supporting clients and the wider team with all activities relating to GROWTHmapper assessments, programme delivery and the client journey. To achieve this, travel within Cornwall will be essential, so you must be able to demonstrate the ability to attend the office and local events when required. You will be a central point of contact for clients, advisors and others outside the company so a bright personality, confidence and being able to work on your own initiative is imperative. The ability to deal with a varied workload in a professional and efficient way is essential. For this important role we are seeking someone with client relationship, data collection and administration experience. Competent across all Microsoft Office applications and simple data analysis, confident with providing technical support via the telephone or email, comfortable with meetings, challenging targets and timescales, whilst ensuring critical quality control measures are met, you must relish working in a collaborative and supportive team environment where individual efforts are committed to and celebrated in the context of the achievements of the group. If this sounds like a team where you would thrive, we look forward to hearing from you! The role includes a generous benefits package. The role will include the following activities: Work across two business support programmes and support the lead co-ordinator; Follow the 'client journey' and provide excellent customer service at all times; Telephone businesses promptly and identify need(s) and process accordingly; Ensure all programme paperwork is fully completed and compliant; Enter data and maintain the CRM database; Record programme outputs and produce evidence and data as requested; Maintain the programme tracking documents; Provide feedback to partner organisations; Lead on the arrangements for any workshops/conferences/events; Review feedback forms, carry out any actions and record; Collate and produce reports on data; Attend workshops/conferences/events as requested (across Cornwall); Set up accounts on the GROWTHmapper diagnostic programme; Provide telephone/email assistance on GROWTHmapper issues; Work closely with the Specialists with any GROWTHmapper requirements; Ensure the Oxford Innovation Digital Academy platform is up-to-date; Contribute to the continual quality improvement processes; About You Ability to work independently and as part of a wider team; Previous administrative experience; Previous experience of using CRM databases; Competent across all Microsoft Office applications Ability to manage data collection and simple data analysis Strong attention to detail whilst meeting deadlines; Strong communication skills at all levels essential; A self-motivated, adaptable and positive outlook; Exercise confidentiality and discretion; Driving licence and access to a car About Us Oxford Innovation Advice is a dynamic and fast-growing company where a culture of constant innovation and mutual respect delivers bottom line results from within a stimulating, enjoyable and challenging working environment. Part of SQW Group, our sister divisions provide flexible office space for start-up and growing technology companies, Angel investment networks and co-investment fund management plus public policy and economic development consultancy services in the UK, Europe and Asia. Our closing date for applications is the 31st March 2024 . We reserve the right to appoint prior to this date, therefore applications should be submitted as soon as possible. We are an equal opportunities employer and welcome applications from candidates of all backgrounds.
Mar 27, 2024
Full time
This is a fixed term role to the 31 March 2025. This is a hybrid role: home/office - location Redruth. Oxford Innovation Advice is a commercial organisation recognised as market leading specialists in SME business growth support and development. We are a national Company but, having delivered multiple successful projects since 2009, are firmly established as a key provider of advisory services to businesses in Cornwall and Isles of Scilly. We have two exciting projects: Acccess to Finance plus (A2F+) is focused on Financial Readiness, supporting client businesses to raise funding to support their business development. This project will guide and mentor businesses through a variety of funding raises including traditional debt to Angels, Venture Capital and the Crowd. Digitisation for Manufacturers (D4M) is a new project focused on supporting and transforming SME manufacturing businesses by increasing the adoption of new technologies and digital applications across business operations. Working in partnership with the University of Cambridge and their Institute of Manufacturing, this ground-breaking new programme utilises their innovative 'Digital Manufacturing on a Shoestring' approach. We are seeking Programme Administrators to join us and be part of a close knit, energetic and motivated team who relish the fast-paced and flexible requirements of business support programme. The primary purpose of the role will be to carry out comprehensive administrative support and act as first point of contact for the programmes (internally and externally) including Helpdesk support. You will have the ability to deal with all enquiries in a professional and efficient way, providing excellent customer service to ensure satisfaction with regard to the administrative aspects of the project. The Programme Administrator will ensure that all records are maintained, and data evidencing programme activity is captured and reported. Your role will be responsible for the smooth running of online GROWTHmapper assessments (full training provided) and Helpdesk support. The role will be both home and office based, supporting clients and the wider team with all activities relating to GROWTHmapper assessments, programme delivery and the client journey. To achieve this, travel within Cornwall will be essential, so you must be able to demonstrate the ability to attend the office and local events when required. You will be a central point of contact for clients, advisors and others outside the company so a bright personality, confidence and being able to work on your own initiative is imperative. The ability to deal with a varied workload in a professional and efficient way is essential. For this important role we are seeking someone with client relationship, data collection and administration experience. Competent across all Microsoft Office applications and simple data analysis, confident with providing technical support via the telephone or email, comfortable with meetings, challenging targets and timescales, whilst ensuring critical quality control measures are met, you must relish working in a collaborative and supportive team environment where individual efforts are committed to and celebrated in the context of the achievements of the group. If this sounds like a team where you would thrive, we look forward to hearing from you! The role includes a generous benefits package. The role will include the following activities: Work across two business support programmes and support the lead co-ordinator; Follow the 'client journey' and provide excellent customer service at all times; Telephone businesses promptly and identify need(s) and process accordingly; Ensure all programme paperwork is fully completed and compliant; Enter data and maintain the CRM database; Record programme outputs and produce evidence and data as requested; Maintain the programme tracking documents; Provide feedback to partner organisations; Lead on the arrangements for any workshops/conferences/events; Review feedback forms, carry out any actions and record; Collate and produce reports on data; Attend workshops/conferences/events as requested (across Cornwall); Set up accounts on the GROWTHmapper diagnostic programme; Provide telephone/email assistance on GROWTHmapper issues; Work closely with the Specialists with any GROWTHmapper requirements; Ensure the Oxford Innovation Digital Academy platform is up-to-date; Contribute to the continual quality improvement processes; About You Ability to work independently and as part of a wider team; Previous administrative experience; Previous experience of using CRM databases; Competent across all Microsoft Office applications Ability to manage data collection and simple data analysis Strong attention to detail whilst meeting deadlines; Strong communication skills at all levels essential; A self-motivated, adaptable and positive outlook; Exercise confidentiality and discretion; Driving licence and access to a car About Us Oxford Innovation Advice is a dynamic and fast-growing company where a culture of constant innovation and mutual respect delivers bottom line results from within a stimulating, enjoyable and challenging working environment. Part of SQW Group, our sister divisions provide flexible office space for start-up and growing technology companies, Angel investment networks and co-investment fund management plus public policy and economic development consultancy services in the UK, Europe and Asia. Our closing date for applications is the 31st March 2024 . We reserve the right to appoint prior to this date, therefore applications should be submitted as soon as possible. We are an equal opportunities employer and welcome applications from candidates of all backgrounds.
Would you like to work for a well-established international company who are extremely supportive of their staff and well known for their low staff turnover? Or a company that offer the fantastic opportunity of hybrid working as well as a number of other fantastic benefits? If so then this could be an excellent opportunity to join a vibrant, hard-working team who are currently looking for a Stock Coordinator to join their team based in Hemel Hempstead. This is a permanent, full-time position with the opportunity to join a highly supportive team. Hours are standard Monday to Friday. This position is paying between £25,000 to £30,000 depending on candidate experience. Please note experience of working with SAP or similar is a MUST for this role! This position also offers a number of benefits including hybrid working, annual bonus, free on-site parking, 25 days annual leave and free lunch when in the office as well as a number of different office events to take part in too, plus many more fantastic benefits! Responsibilities Collaborating with Front Office, Supply Planning, and other functions. Managing stock shortages. Being responsible for the management of out-of-stock allocation rules for Sales Orders & Purchase Orders. Managing product lifecycle phase out/in. Taking responsibility towards the customer and being a major contributor for Customer Experience. Carrying the "Customer Centricity" mindset to provide a concise and low-effort support experience to our diverse customer base. Ensuring internal stakeholders' activities (Logistics, Supply Planning) are driven by priorities of the customers. Complying with company Corporate Standards at all times. Candidate Experience: A customer focused attitude with excellent communication skills Previous experience within a customer service, supply chain or a logistics role Understanding of logistics, inventory management, supply chain processes Excellent problem solving and good influencing skills. High level of organisation and time management skills MS Office knowledge SAP knowledge (or similar ERP systems) is strongly desired. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Mar 27, 2024
Full time
Would you like to work for a well-established international company who are extremely supportive of their staff and well known for their low staff turnover? Or a company that offer the fantastic opportunity of hybrid working as well as a number of other fantastic benefits? If so then this could be an excellent opportunity to join a vibrant, hard-working team who are currently looking for a Stock Coordinator to join their team based in Hemel Hempstead. This is a permanent, full-time position with the opportunity to join a highly supportive team. Hours are standard Monday to Friday. This position is paying between £25,000 to £30,000 depending on candidate experience. Please note experience of working with SAP or similar is a MUST for this role! This position also offers a number of benefits including hybrid working, annual bonus, free on-site parking, 25 days annual leave and free lunch when in the office as well as a number of different office events to take part in too, plus many more fantastic benefits! Responsibilities Collaborating with Front Office, Supply Planning, and other functions. Managing stock shortages. Being responsible for the management of out-of-stock allocation rules for Sales Orders & Purchase Orders. Managing product lifecycle phase out/in. Taking responsibility towards the customer and being a major contributor for Customer Experience. Carrying the "Customer Centricity" mindset to provide a concise and low-effort support experience to our diverse customer base. Ensuring internal stakeholders' activities (Logistics, Supply Planning) are driven by priorities of the customers. Complying with company Corporate Standards at all times. Candidate Experience: A customer focused attitude with excellent communication skills Previous experience within a customer service, supply chain or a logistics role Understanding of logistics, inventory management, supply chain processes Excellent problem solving and good influencing skills. High level of organisation and time management skills MS Office knowledge SAP knowledge (or similar ERP systems) is strongly desired. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
IT Service Continuity Coordinator You would be responsible; Ensuring that all IT systems can effectively respond to and recover from disasters and unforeseen events Developing, implementing and maintaining an IT Business Continuity plan and reviewing the current BCP solution and make recommendations to improve. Collaborating with IT teams and stakeholders to establish recovery objectives, priorities, and strategies. Therefore, they are looking for candidates with the following skills; In depth understanding of IT systems, infrastructure and cyber security, Proven experience in IT service continuity planning and related industry standards and frameworks An understanding of cloud concepts including AWS and Azure Experience with Disaster Recovery Solutions and tools (Commvault or Zerto) IT Servcie Continuity Coordinator
Mar 27, 2024
Full time
IT Service Continuity Coordinator You would be responsible; Ensuring that all IT systems can effectively respond to and recover from disasters and unforeseen events Developing, implementing and maintaining an IT Business Continuity plan and reviewing the current BCP solution and make recommendations to improve. Collaborating with IT teams and stakeholders to establish recovery objectives, priorities, and strategies. Therefore, they are looking for candidates with the following skills; In depth understanding of IT systems, infrastructure and cyber security, Proven experience in IT service continuity planning and related industry standards and frameworks An understanding of cloud concepts including AWS and Azure Experience with Disaster Recovery Solutions and tools (Commvault or Zerto) IT Servcie Continuity Coordinator
As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards. Software never stays the same and neither do we. We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development. Your input is vital, which is why we're committed to personalised learning paths for every employee to help you, and us, grow. Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry. We're proud to design and develop some of the best business solutions like iTrent and People First to support our customers' people-related challenges across every vertical. Looking for the place where you can belong? Join MHR and help us shape the world of work. Deliver an excellent customer experience via the provision of high quality, professional project management for the Managed Services consultancy teams. Duties and Responsibilities: Manage aspects of projects including planning, monitoring, control, reporting and communication to achieve successful implementations, delivered to the required quality, time and budget. Provide guidance to customer project team and act as project lead on behalf of Managed Services. Ensure all processes and tasks are completed by the Transition team, ensuring procedures and controls are in place for each project. Manage internal and external stakeholders, ensuring Managed Service projects go through the appropriate stage gates. Manage any risk and issues. Support on New Service projects, ensuring project plans and resources are in place and any new requirements are documented and supported by the Transition team. Continually work to update project procedures and look to continually improve the Transition process for customers. Support the Project Coordinator ensuring all work is scheduled, on track anddocumentation is up to date. Support with MHR Assist projects and improvement projects. Build relationships with key stakeholders, ensuring are the Managed Services keeping up to date on any changes that may affect the onboarding of new customers. Be aware of the revenue targets and revenue reporting, working with the Service Delivery Manager to ensure Revenue Targets are met. Benefits to support you personally and professionally Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including: Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays Monthly employee recognition program and departmental awards Referral bonus scheme of up to £2,000 Employee-led social events such as running clubs, football teams, book clubs, and bake-offs On-site subsidised restaurants offering a variety of fresh meals daily Opt-in benefits schemes such as private medical insurance and dental coverage We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.
Mar 27, 2024
Full time
As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards. Software never stays the same and neither do we. We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development. Your input is vital, which is why we're committed to personalised learning paths for every employee to help you, and us, grow. Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry. We're proud to design and develop some of the best business solutions like iTrent and People First to support our customers' people-related challenges across every vertical. Looking for the place where you can belong? Join MHR and help us shape the world of work. Deliver an excellent customer experience via the provision of high quality, professional project management for the Managed Services consultancy teams. Duties and Responsibilities: Manage aspects of projects including planning, monitoring, control, reporting and communication to achieve successful implementations, delivered to the required quality, time and budget. Provide guidance to customer project team and act as project lead on behalf of Managed Services. Ensure all processes and tasks are completed by the Transition team, ensuring procedures and controls are in place for each project. Manage internal and external stakeholders, ensuring Managed Service projects go through the appropriate stage gates. Manage any risk and issues. Support on New Service projects, ensuring project plans and resources are in place and any new requirements are documented and supported by the Transition team. Continually work to update project procedures and look to continually improve the Transition process for customers. Support the Project Coordinator ensuring all work is scheduled, on track anddocumentation is up to date. Support with MHR Assist projects and improvement projects. Build relationships with key stakeholders, ensuring are the Managed Services keeping up to date on any changes that may affect the onboarding of new customers. Be aware of the revenue targets and revenue reporting, working with the Service Delivery Manager to ensure Revenue Targets are met. Benefits to support you personally and professionally Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including: Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays Monthly employee recognition program and departmental awards Referral bonus scheme of up to £2,000 Employee-led social events such as running clubs, football teams, book clubs, and bake-offs On-site subsidised restaurants offering a variety of fresh meals daily Opt-in benefits schemes such as private medical insurance and dental coverage We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.
A skilled and enthusiastic Content Manager with unsurpassed sporting knowledge is needed to join the team at this leading independent hospitality and VIP company based in Maidstone on a full-time basis. The company offers a personalised service, providing outstanding hospitality and VIP experiences tailored to exceed expectations. You'll be joining the company at an exciting time of expansion, offering an excellent opportunity for you to grow with the business. As Content Manager, you will play a vital role in strategising and creating content, developing relationships, and growing the audience of both the brand and its premium experience product, the Green Room. You will report directly to the Creative Director. This is an exciting opportunity to progress your career with a well-established company! About the Company They are the industry market leader and the fastest-growing independent corporate hospitality provider in the UK. They provide exclusive VIP packages at renowned venues across the world, and their Green Room has become one of the most sought-after products in the UK hospitality market. Key Responsibilities: Develop and execute a content strategy across multiple platforms that aligns with their brand identity and speaks to their target audience You will be able to deliver on current trends, creative storytelling, and campaigns that stand out from the crowd to build and engage their audience You will be able to create compelling copy across multiple touchpoints that follow their tone-of-voice guidelines and engage their audience Identify and build relationships with relevant members of the sports and influencer community to amplify their reach and create co-branded content Work with their existing partners and create new relationships that add value to their audience and guests Work with their Brand Photographer to shoot and capture high-quality videos, creating stand-out content across multiple platforms Assist with capturing their events, interviewing sports legends and celebrities to showcase what they offer and pique the interest of their audience Keep the content on their website up-to-date, fresh, and engaging Analyse key metrics across all channels to provide insights that optimise their content strategies Required Skills: You live and breathe all things sport; it is your passion, and your sporting knowledge is unsurpassed A storyteller that's able to write creative copy that's both engaging and informative Enjoy analysing data and turning insights into actionable content strategies You are an organised individual with good planning skills and exceptional attention to detail You have great social skills and are comfortable talking to anyone, from Directors to sporting legends to guests at their events-and everyone in between You are confident in pitching your ideas and backing them up with insights You keep up to date with content trends, always looking for inspiration and new ideas You are a self-motivated individual who is always learning; if you don't know the answer to something, you find it out You are comfortable using Adobe Creative Cloud, Microsoft Office, and learning new software Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Content Strategy Director, Digital Content Supervisor, Editorial Manager, Web Content Coordinator, Content Development Lead, Social Media Content Manager, SEO Content Manager, Multimedia Content Manager, Brand Content Specialist, and Online Content Editor may also be considered for this role. IND123
Mar 27, 2024
Full time
A skilled and enthusiastic Content Manager with unsurpassed sporting knowledge is needed to join the team at this leading independent hospitality and VIP company based in Maidstone on a full-time basis. The company offers a personalised service, providing outstanding hospitality and VIP experiences tailored to exceed expectations. You'll be joining the company at an exciting time of expansion, offering an excellent opportunity for you to grow with the business. As Content Manager, you will play a vital role in strategising and creating content, developing relationships, and growing the audience of both the brand and its premium experience product, the Green Room. You will report directly to the Creative Director. This is an exciting opportunity to progress your career with a well-established company! About the Company They are the industry market leader and the fastest-growing independent corporate hospitality provider in the UK. They provide exclusive VIP packages at renowned venues across the world, and their Green Room has become one of the most sought-after products in the UK hospitality market. Key Responsibilities: Develop and execute a content strategy across multiple platforms that aligns with their brand identity and speaks to their target audience You will be able to deliver on current trends, creative storytelling, and campaigns that stand out from the crowd to build and engage their audience You will be able to create compelling copy across multiple touchpoints that follow their tone-of-voice guidelines and engage their audience Identify and build relationships with relevant members of the sports and influencer community to amplify their reach and create co-branded content Work with their existing partners and create new relationships that add value to their audience and guests Work with their Brand Photographer to shoot and capture high-quality videos, creating stand-out content across multiple platforms Assist with capturing their events, interviewing sports legends and celebrities to showcase what they offer and pique the interest of their audience Keep the content on their website up-to-date, fresh, and engaging Analyse key metrics across all channels to provide insights that optimise their content strategies Required Skills: You live and breathe all things sport; it is your passion, and your sporting knowledge is unsurpassed A storyteller that's able to write creative copy that's both engaging and informative Enjoy analysing data and turning insights into actionable content strategies You are an organised individual with good planning skills and exceptional attention to detail You have great social skills and are comfortable talking to anyone, from Directors to sporting legends to guests at their events-and everyone in between You are confident in pitching your ideas and backing them up with insights You keep up to date with content trends, always looking for inspiration and new ideas You are a self-motivated individual who is always learning; if you don't know the answer to something, you find it out You are comfortable using Adobe Creative Cloud, Microsoft Office, and learning new software Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Content Strategy Director, Digital Content Supervisor, Editorial Manager, Web Content Coordinator, Content Development Lead, Social Media Content Manager, SEO Content Manager, Multimedia Content Manager, Brand Content Specialist, and Online Content Editor may also be considered for this role. IND123
Position: Project Coordinator Location: Devizes, Wiltshire. SN10 5PN Hours: Full Time Salary: £25,000 - £27,000 per annum An exciting position has become available for a full time Project Coordinator to join our growing and friendly Project Management Office team based near to Devizes. The successful candidate will earn up to £27,000 per annum, dependent on experience. We are looking for a responsible and conscientious individual who is willing to undertake project coordinator duties to administer and contribute towards the delivery of IT projects. The Project Coordinator will be working closely with the Project Manager performing various coordinating tasks, such as; updating project records, risk management maintenance, providing administrative support to the Project Manager in the weekly PMO Meeting and communication with internal teams and customers as well as covering the Project Manager when they are away from the office. To succeed in this role, you should have a can-do positive attitude, good time management, organisational and communication skills. Project Coordinator responsibilities, with support from the Project Manager are: Involvement in the day to day administration of the Project Management Office (PMO). Providing administrative support to the Project Manager in the delivery of the PMO project schedule. Updating, monitoring and maintaining the project database, records and files. Communicate and record details related to specific assignments or tasks while serving as an interface between the PMO, internal teams and the Customer. Request the services of internal teams including; Production, Procurement & Scheduling Contribute towards Risk Management administration and project documentation Assist in the monitoring of projects and relay any issues to the Project Manager Work with the Project Manager to remove any obstacles in the delivery of projects Requirements and skills: Proven work experience as a Project Coordinator would be an advantage but not essential An ability to prepare and interpret processes, schedules and step-by-step action plans Solid organizational skills, including multitasking and time-management Sound communication and teamwork skills Competency and working knowledge of Microsoft Office and Outlook Experience of Microsoft SharePoint would be an advantage but not essential PRINCE2 certification is a plus but also not essential Company + Benefits Our client is a substantial Cloud and Managed Service Provider supplying technical services from their bases in Wiltshire and Dorset across the South West and nationally via their network of reseller partners. The company offers the full spectrum of IT from consultancy and support through to project delivery and installation. They are always looking for friendly new faces to join their ever-growing team of 60 professionals. They are among the elite in the industry and pride themselves on their integrity, knowledge, and experience. They have a great reputation and are consistently growing their business and they have seen no impact from the current economic climate. Our client is already the largest provider of services in this geography but are looking to improve their support and relationships with these accounts while growing more business in the area. They offer great opportunities to learn new skills and with their sound growth the prospects for career advancement are excellent. The successful candidate will receive the following benefits: 24 days paid holiday + Bank Holidays Onsite fitness suite Childcare, eyecare and cycle to work scheme Perk scheme Employment anniversary awards Company funded social events Company contributory pension scheme Why should you apply? To join a fantastic company To become part of a great team To showcase your knowledge and skill set What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
Mar 26, 2024
Full time
Position: Project Coordinator Location: Devizes, Wiltshire. SN10 5PN Hours: Full Time Salary: £25,000 - £27,000 per annum An exciting position has become available for a full time Project Coordinator to join our growing and friendly Project Management Office team based near to Devizes. The successful candidate will earn up to £27,000 per annum, dependent on experience. We are looking for a responsible and conscientious individual who is willing to undertake project coordinator duties to administer and contribute towards the delivery of IT projects. The Project Coordinator will be working closely with the Project Manager performing various coordinating tasks, such as; updating project records, risk management maintenance, providing administrative support to the Project Manager in the weekly PMO Meeting and communication with internal teams and customers as well as covering the Project Manager when they are away from the office. To succeed in this role, you should have a can-do positive attitude, good time management, organisational and communication skills. Project Coordinator responsibilities, with support from the Project Manager are: Involvement in the day to day administration of the Project Management Office (PMO). Providing administrative support to the Project Manager in the delivery of the PMO project schedule. Updating, monitoring and maintaining the project database, records and files. Communicate and record details related to specific assignments or tasks while serving as an interface between the PMO, internal teams and the Customer. Request the services of internal teams including; Production, Procurement & Scheduling Contribute towards Risk Management administration and project documentation Assist in the monitoring of projects and relay any issues to the Project Manager Work with the Project Manager to remove any obstacles in the delivery of projects Requirements and skills: Proven work experience as a Project Coordinator would be an advantage but not essential An ability to prepare and interpret processes, schedules and step-by-step action plans Solid organizational skills, including multitasking and time-management Sound communication and teamwork skills Competency and working knowledge of Microsoft Office and Outlook Experience of Microsoft SharePoint would be an advantage but not essential PRINCE2 certification is a plus but also not essential Company + Benefits Our client is a substantial Cloud and Managed Service Provider supplying technical services from their bases in Wiltshire and Dorset across the South West and nationally via their network of reseller partners. The company offers the full spectrum of IT from consultancy and support through to project delivery and installation. They are always looking for friendly new faces to join their ever-growing team of 60 professionals. They are among the elite in the industry and pride themselves on their integrity, knowledge, and experience. They have a great reputation and are consistently growing their business and they have seen no impact from the current economic climate. Our client is already the largest provider of services in this geography but are looking to improve their support and relationships with these accounts while growing more business in the area. They offer great opportunities to learn new skills and with their sound growth the prospects for career advancement are excellent. The successful candidate will receive the following benefits: 24 days paid holiday + Bank Holidays Onsite fitness suite Childcare, eyecare and cycle to work scheme Perk scheme Employment anniversary awards Company funded social events Company contributory pension scheme Why should you apply? To join a fantastic company To become part of a great team To showcase your knowledge and skill set What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
Project Manager - Exhibition £40,000 Status: Full-time/ Permanent Our client is an established Exhibition design and build company and is looking for an experienced Exhibition Project Manager focusing within exhibitions to manage a range of small, medium and large-scale events. Alongside events and exhibitions, the correct candidate will also be tasked with running other projects such as, point of sale retail display, office and conference set-ups. The role of the Project Manager requires full understanding of, and the capability to coordinate, the full project lifecycle of an exhibition build, from essential admin tasks to client liaison/meetings and physical delivery/reconciliation. The ideal candidate for this position is a skilled multi-tasker, confident problem solver, reliable and committed to consistently meeting deadlines. They will be expected to manage and prioritise their own workload and ask for assistance when needed. They will be part of a small team and as the role naturally encompasses other areas of the business, the right candidate will need to demonstrate adaptability and the willingness to be flexible to help develop the larger team. Main Duties: Project implementation: scheduling managing a project from signed contract straight through to completion, liaison with sales team/designers/clients/production from concept to construction, ensuring builds meet specifications. Ensuring the overall success of the project by working closely with , from the workshop team, attending /on-site, ensuring /client support and managing /budgets. and overall success of the project Key involvement in initial design meetings: sales & estimators or liaising with clients; taking the brief from the client, really understanding what the client is trying to achieve and advising on creative and production Account handling, becoming the main contact on projects and having with full project control. Manage project budgets based on costing sheets and generate quotations for any extra works required. Multitask cCoordinate multiple tasks / projectsprojects and prioritise your time accordingly, working to ensure all applicable deadlines are adhered to. Project administration, with support from a Project Coordinator Full understanding of all Adobe Creative Suite packages (Illustrator/Photoshop) Intermediate in MS Word, MS Excel and MS Power Point ability to use AutoCAD and some sort of 3D package such as Studio 3D Max would be a real advantage Ability to Mmultitask - coordinate multiple tasks / projects and prioritise time accordingly Ability to generate quotations and budget management This is an opportunity to get the chance to work with some of the best in the industry and take the lead on a wide range of high-profile projects. Working with in-house experts covering exhibition production, event management and our large creative team, the work delivered is high profile.
Mar 26, 2024
Full time
Project Manager - Exhibition £40,000 Status: Full-time/ Permanent Our client is an established Exhibition design and build company and is looking for an experienced Exhibition Project Manager focusing within exhibitions to manage a range of small, medium and large-scale events. Alongside events and exhibitions, the correct candidate will also be tasked with running other projects such as, point of sale retail display, office and conference set-ups. The role of the Project Manager requires full understanding of, and the capability to coordinate, the full project lifecycle of an exhibition build, from essential admin tasks to client liaison/meetings and physical delivery/reconciliation. The ideal candidate for this position is a skilled multi-tasker, confident problem solver, reliable and committed to consistently meeting deadlines. They will be expected to manage and prioritise their own workload and ask for assistance when needed. They will be part of a small team and as the role naturally encompasses other areas of the business, the right candidate will need to demonstrate adaptability and the willingness to be flexible to help develop the larger team. Main Duties: Project implementation: scheduling managing a project from signed contract straight through to completion, liaison with sales team/designers/clients/production from concept to construction, ensuring builds meet specifications. Ensuring the overall success of the project by working closely with , from the workshop team, attending /on-site, ensuring /client support and managing /budgets. and overall success of the project Key involvement in initial design meetings: sales & estimators or liaising with clients; taking the brief from the client, really understanding what the client is trying to achieve and advising on creative and production Account handling, becoming the main contact on projects and having with full project control. Manage project budgets based on costing sheets and generate quotations for any extra works required. Multitask cCoordinate multiple tasks / projectsprojects and prioritise your time accordingly, working to ensure all applicable deadlines are adhered to. Project administration, with support from a Project Coordinator Full understanding of all Adobe Creative Suite packages (Illustrator/Photoshop) Intermediate in MS Word, MS Excel and MS Power Point ability to use AutoCAD and some sort of 3D package such as Studio 3D Max would be a real advantage Ability to Mmultitask - coordinate multiple tasks / projects and prioritise time accordingly Ability to generate quotations and budget management This is an opportunity to get the chance to work with some of the best in the industry and take the lead on a wide range of high-profile projects. Working with in-house experts covering exhibition production, event management and our large creative team, the work delivered is high profile.
Are you an experienced IT Network Coordinator ? Do you have a degree within Computer Networking or equivalent and recent demonstrable work experience? Wise Employment have an 18-month role (possibly longer), based in Plymouth to start ASAP Pay Rate: 37hrs per week on an hourly pay rate of £20.79. If overtime is worked, it is paid throughout the week and on weekends with separate premium pay rates. Working hours : Monday to Thursday, 8am-430pm, Friday, 8am 1pm so a 2.5-day weekend! Location: Plymouth, Devon. Public transport friendly and parking available. Benefits: Exceptionally organisedandpleasant working environment, training and development opportunities, social events, after 12 weeks your holiday accrual will increase to 33days + Bank Holidays! Purpose of the role: The IT Network Coordinator will be responsible for local IT support including; Supporting the LAN and Wi-Fi refresh programmes and updating the local documentation Provide local technical support for computers and servers Day to day support for IT issues which are liaised through the company help desk Supporting the SAP GSI Migration project ensuring site readiness Ensuring regular housekeeping of the server room Supporting facilities function to integrate new systems for example reception Abiding by relevant health and safety laws ensuring safe practices are adhered to at all times Ensuring company procedures are adhered to at all times. To be successful in this role, you will need to technically understand the local network in order to support its development during installation, configuration, and network works. Day to Day Key Responsibilities of an IT Network Coordinator : Deliver Site LAN Refresh and deliver SAP GSI Migration Business Needs Establish Local Network improvements to run TO-BE Landscape for Target Operating Model Deliver any required Network Improvements Provide support to maintain improve Site Network Provide onsite support to all Local Network issues (issues, access, security etc.) Act as site Point of Contact for IS/IT community Qualifications & Functional Knowledge required: You will need to have excellent communication skills at technical and management levels. You will also need to have a Degree in computer networking, computer science, information technology, computer engineering, computer network and systems administration, or a related field. Demonstrated experience of performing a similar role or knowledge in the same field Excellent IT knowledge to utilise computerised systems. Able to run reports using Excel, Access and SAP Competence in Micro Station or other CAD packages to update and maintain site layouts Must be flexible and able to work accurately to deadlines If you meet the above criteria and would like to apply, then please apply through this Job Board, or call Wise Employment Plymouth Branch today!
Mar 26, 2024
Contractor
Are you an experienced IT Network Coordinator ? Do you have a degree within Computer Networking or equivalent and recent demonstrable work experience? Wise Employment have an 18-month role (possibly longer), based in Plymouth to start ASAP Pay Rate: 37hrs per week on an hourly pay rate of £20.79. If overtime is worked, it is paid throughout the week and on weekends with separate premium pay rates. Working hours : Monday to Thursday, 8am-430pm, Friday, 8am 1pm so a 2.5-day weekend! Location: Plymouth, Devon. Public transport friendly and parking available. Benefits: Exceptionally organisedandpleasant working environment, training and development opportunities, social events, after 12 weeks your holiday accrual will increase to 33days + Bank Holidays! Purpose of the role: The IT Network Coordinator will be responsible for local IT support including; Supporting the LAN and Wi-Fi refresh programmes and updating the local documentation Provide local technical support for computers and servers Day to day support for IT issues which are liaised through the company help desk Supporting the SAP GSI Migration project ensuring site readiness Ensuring regular housekeeping of the server room Supporting facilities function to integrate new systems for example reception Abiding by relevant health and safety laws ensuring safe practices are adhered to at all times Ensuring company procedures are adhered to at all times. To be successful in this role, you will need to technically understand the local network in order to support its development during installation, configuration, and network works. Day to Day Key Responsibilities of an IT Network Coordinator : Deliver Site LAN Refresh and deliver SAP GSI Migration Business Needs Establish Local Network improvements to run TO-BE Landscape for Target Operating Model Deliver any required Network Improvements Provide support to maintain improve Site Network Provide onsite support to all Local Network issues (issues, access, security etc.) Act as site Point of Contact for IS/IT community Qualifications & Functional Knowledge required: You will need to have excellent communication skills at technical and management levels. You will also need to have a Degree in computer networking, computer science, information technology, computer engineering, computer network and systems administration, or a related field. Demonstrated experience of performing a similar role or knowledge in the same field Excellent IT knowledge to utilise computerised systems. Able to run reports using Excel, Access and SAP Competence in Micro Station or other CAD packages to update and maintain site layouts Must be flexible and able to work accurately to deadlines If you meet the above criteria and would like to apply, then please apply through this Job Board, or call Wise Employment Plymouth Branch today!
Help publish our purpose. Share our story. Build our brand. Connect with our communities. Enhance employee experience. Accelerate our AMBITION. We are on a transformative journey at Ambitions Academies Trust, developing our One-Team Trust Culture, serving our academies as customers, uniting our talented team, and expanding our partnerships with local businesses and enterprises. It's an exciting time as we refine our shared values through design-thinking workshops, contributing to our brand evolution and the launch of a new website. We're looking for an exceptional Senior Marketing and Communications Professional to lead our communications strategy, connecting our team of academies with both current and prospective partners across regional, national, and global stages. Your role will be instrumental in enabling accessible communication, promoting agile information sharing, and establishing impactful feedback loops. With big ambitions for our students, our team, and the Southwest region, we need a visionary-someone who is energised by innovation and adept at bringing ideas to life. As a key guardian of our brand and voice, you will be passionate about using communications to connect, dedicated to deliver long-term strategy, and eager to support Trust projects and events whilst engaging with a diverse array of stakeholders and partners. Should you wish to arrange a visit or an informal discussion regarding the role, please contact Molly Evans, HR Coordinator at What we have to offer: A competitive pension through The Local Government Pension Scheme. Enhanced contractual sick pay in line with the Burgundy Book and Green Book A culture that respects work-life balance and an ongoing commitment to wellbeing with a dedicated Wellbeing Champion. An Employee Assistance Programme available 24/7 including in the moment support and counselling sessions with an external provider. AAT Staff benefits include free eye testing for DSE users through Specsavers, free will writing through Dunham McCarthy Solicitors and reduced price corporate gym memberships. A visible and approachable senior leadership team and an enthusiastic and committed team of teachers and support staff. A strong support network both within the school and across Ambitions Academies Trust. Strong potential for career progression where all staff are part of a professional learning community in which evidence-informed CPD is designed to meet individual needs. A culture that respects work-life balance and an ongoing commitment to wellbeing with a dedicated Wellbeing Champion. Ambitions Academies Trust (AAT) comprises schools from all sectors: mainstream (primary and secondary) and special. AAT secures outstanding achievement and improved life chances of all our pupils. All our Academies have high expectations as the focus of their work. We are strongly committed to supporting colleagues in developing their careers further and offering excellent CPD opportunities Please submit your application as soon as possible to avoid disappointment as AAT reserves the right to close applications early. Please note we DO NOT accept applications by CV and are unable to offer Visa Sponsorship. Ambitions Academies Trust is committed to safeguarding and promoting the welfare of children. Rigorous checks will be made of the successful applicant's background credentials, including enhanced DBS checks and an online search
Mar 26, 2024
Full time
Help publish our purpose. Share our story. Build our brand. Connect with our communities. Enhance employee experience. Accelerate our AMBITION. We are on a transformative journey at Ambitions Academies Trust, developing our One-Team Trust Culture, serving our academies as customers, uniting our talented team, and expanding our partnerships with local businesses and enterprises. It's an exciting time as we refine our shared values through design-thinking workshops, contributing to our brand evolution and the launch of a new website. We're looking for an exceptional Senior Marketing and Communications Professional to lead our communications strategy, connecting our team of academies with both current and prospective partners across regional, national, and global stages. Your role will be instrumental in enabling accessible communication, promoting agile information sharing, and establishing impactful feedback loops. With big ambitions for our students, our team, and the Southwest region, we need a visionary-someone who is energised by innovation and adept at bringing ideas to life. As a key guardian of our brand and voice, you will be passionate about using communications to connect, dedicated to deliver long-term strategy, and eager to support Trust projects and events whilst engaging with a diverse array of stakeholders and partners. Should you wish to arrange a visit or an informal discussion regarding the role, please contact Molly Evans, HR Coordinator at What we have to offer: A competitive pension through The Local Government Pension Scheme. Enhanced contractual sick pay in line with the Burgundy Book and Green Book A culture that respects work-life balance and an ongoing commitment to wellbeing with a dedicated Wellbeing Champion. An Employee Assistance Programme available 24/7 including in the moment support and counselling sessions with an external provider. AAT Staff benefits include free eye testing for DSE users through Specsavers, free will writing through Dunham McCarthy Solicitors and reduced price corporate gym memberships. A visible and approachable senior leadership team and an enthusiastic and committed team of teachers and support staff. A strong support network both within the school and across Ambitions Academies Trust. Strong potential for career progression where all staff are part of a professional learning community in which evidence-informed CPD is designed to meet individual needs. A culture that respects work-life balance and an ongoing commitment to wellbeing with a dedicated Wellbeing Champion. Ambitions Academies Trust (AAT) comprises schools from all sectors: mainstream (primary and secondary) and special. AAT secures outstanding achievement and improved life chances of all our pupils. All our Academies have high expectations as the focus of their work. We are strongly committed to supporting colleagues in developing their careers further and offering excellent CPD opportunities Please submit your application as soon as possible to avoid disappointment as AAT reserves the right to close applications early. Please note we DO NOT accept applications by CV and are unable to offer Visa Sponsorship. Ambitions Academies Trust is committed to safeguarding and promoting the welfare of children. Rigorous checks will be made of the successful applicant's background credentials, including enhanced DBS checks and an online search
eCommerce Coordinator £32,000 - £42,000 + Discretionary Bonus Office Based (Full Time - 9AM to 5PM) Washington, West Sussex Want to climb the ranks and build your own team within eCommerce? We've got the ladder ready for you Hannah started in 2021 at this Luxury Brand. Within 3 years, she has been promoted twice; and is now an Events & Special Projects Manager. Her story is proof that there is always room to grow at this company, and they love to promote from within. Initially you will coordinate this brand's eCommerce efforts, and potentially ascend into a role such as the Ecommerce Lead for the UK and Europe; with a view of being given the platform to build your own team! That's what they are all about and that's what they want for you too! Starting off with a basic salary from £32,000 to £42,000, this role will become your canvas to paint your very own career path. What You'll Be Doing The best part of this job? It offers variety across all things eCommerce; including sales, operations and strategy! You won't be involved in this brand's online storefront, but you will be working with online retail and dropshipping partners who include this brand's products as part of offering. You'll work with the operations, purchasing, and marketing teams to execute initiatives such as trade shows, flash sales, and system integrations to keep their eCommerce business growing and thriving. You will also help develop new eCommerce business by finding new online retailers in the UK and Europe; pitching this brand's vast and unique product range; with a view of onboarding new partnerships. When you aren't working on new partnerships, you'll manage the existing ones with a view of improving optimisation and making updates to their product assortment where needed. And as eCommerce is an untapped area in this brand within the UK & Europe, there will be ample room for you to flex your creativity, try innovative ideas, and run with what works well! Where You'll Be Doing It Make no mistake. This is one of the COOLEST businesses in West Sussex. They are a renowned brand within the Luxury Goods industry, designing and producing products ranging from Watch, Jewellery & Fashion accessories which are famous for their quality and immaculate design. Since 2019, they have grown from £20m to £40m - DOUBLING in size and growing at unprecedented rate. But this is just the beginning Because their long-term vision? It's world domination! Celebrating their 190th anniversary this year, they want to continue on this growth trajectory and reach £100m turnover within the next 5 years. Despite their monumental growth, they prioritise their values as a family business, developing a culture where all 20 employees at their head office aren't just colleagues at work - but friends at a social club too! What Skills You Need You'll need eCommerce experience, whether working for a retailer, brand, or agency - as well as having a general understanding of dropshipping. Aside from that, you'll need to be highly analytical with strong skills for data reporting and analysis. You'll also need to be a confident communicator to build and nurture relationships with online retailers and liaise across internal teams. Ambition is also key. This is a hands-on role for someone motivated to build something, make it their own and progress within the brand. You will also require a driving licence, as the office is based in a remote countryside location! Ready To Take Your Career To New Heights? Are you ready to take your career to another level and find your home for life? Then Apply Today. No CV? Don't let an outdated CV hold you back. Just send us what you have. We're more interested in your experience and passion than perfect paperwork. We respect your time and effort. That's why we aim to respond to all applicants within 5 working days. You'll hear from us soon, no matter what.
Mar 26, 2024
Full time
eCommerce Coordinator £32,000 - £42,000 + Discretionary Bonus Office Based (Full Time - 9AM to 5PM) Washington, West Sussex Want to climb the ranks and build your own team within eCommerce? We've got the ladder ready for you Hannah started in 2021 at this Luxury Brand. Within 3 years, she has been promoted twice; and is now an Events & Special Projects Manager. Her story is proof that there is always room to grow at this company, and they love to promote from within. Initially you will coordinate this brand's eCommerce efforts, and potentially ascend into a role such as the Ecommerce Lead for the UK and Europe; with a view of being given the platform to build your own team! That's what they are all about and that's what they want for you too! Starting off with a basic salary from £32,000 to £42,000, this role will become your canvas to paint your very own career path. What You'll Be Doing The best part of this job? It offers variety across all things eCommerce; including sales, operations and strategy! You won't be involved in this brand's online storefront, but you will be working with online retail and dropshipping partners who include this brand's products as part of offering. You'll work with the operations, purchasing, and marketing teams to execute initiatives such as trade shows, flash sales, and system integrations to keep their eCommerce business growing and thriving. You will also help develop new eCommerce business by finding new online retailers in the UK and Europe; pitching this brand's vast and unique product range; with a view of onboarding new partnerships. When you aren't working on new partnerships, you'll manage the existing ones with a view of improving optimisation and making updates to their product assortment where needed. And as eCommerce is an untapped area in this brand within the UK & Europe, there will be ample room for you to flex your creativity, try innovative ideas, and run with what works well! Where You'll Be Doing It Make no mistake. This is one of the COOLEST businesses in West Sussex. They are a renowned brand within the Luxury Goods industry, designing and producing products ranging from Watch, Jewellery & Fashion accessories which are famous for their quality and immaculate design. Since 2019, they have grown from £20m to £40m - DOUBLING in size and growing at unprecedented rate. But this is just the beginning Because their long-term vision? It's world domination! Celebrating their 190th anniversary this year, they want to continue on this growth trajectory and reach £100m turnover within the next 5 years. Despite their monumental growth, they prioritise their values as a family business, developing a culture where all 20 employees at their head office aren't just colleagues at work - but friends at a social club too! What Skills You Need You'll need eCommerce experience, whether working for a retailer, brand, or agency - as well as having a general understanding of dropshipping. Aside from that, you'll need to be highly analytical with strong skills for data reporting and analysis. You'll also need to be a confident communicator to build and nurture relationships with online retailers and liaise across internal teams. Ambition is also key. This is a hands-on role for someone motivated to build something, make it their own and progress within the brand. You will also require a driving licence, as the office is based in a remote countryside location! Ready To Take Your Career To New Heights? Are you ready to take your career to another level and find your home for life? Then Apply Today. No CV? Don't let an outdated CV hold you back. Just send us what you have. We're more interested in your experience and passion than perfect paperwork. We respect your time and effort. That's why we aim to respond to all applicants within 5 working days. You'll hear from us soon, no matter what.
About the employer Eclipse Wholesale, are a multi award winning Channel focussed business technology service provider, specialising in Business Connectivity, Business Mobiles and Cloud Communications. We are a people-focused business, with a quest for continuous development both personally and professionally, we are passionate about creating the right environment, empowering our people to work hard and deliver outstanding results but also have some fun along the way. To support Eclipse Wholesale's strategy and growth plans, we are now recruiting for a Service Desk Coordinator Apprentice who will work within the Service Desk team. The Apprentice will be part of the Customer Service Desk responsible for overseeing the day-to-day delivery and service of telecommunication products. What you will do in your working day Placement of all order types on Supplier Portals. Managing day-to-day issues associated with the services provided to the customer. Providing updates on existing provisioning and maintenance queries Managing communications from customers and suppliers Accurate input of order details onto all systems. Co-ordinate jobs/ arrange engineer visits. Raise and resolve provisioning escalations and faults. Schedule and action all tasks to completion within specified timescales. Follow all procedures and deliver high a level customer satisfaction. Work towards set KPI's, goals and objectives. Ensure systems are kept fully updated for each action and point of customer contact. You will work towards the Level 3 Data Essentials standard with Eclipse. Requirements and prospects Desired skills and personal qualities Communication skills Attention to detail Organisation skills, Problem solving skills, Team working Work at a fast pace Multitasking Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Additional information: Salary - £17,000 per annum Monday - Friday 9am - 5pm with 30 minutes lunch, 37.5 hours per week Tech Purchase Scheme Workplace Pension Scheme Annual Leave Entitlement (increasing with length of service) An additional day off on your birthday Discretionary Sick Pay On-Site Parking Social Events Workwear Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 25, 2024
Full time
About the employer Eclipse Wholesale, are a multi award winning Channel focussed business technology service provider, specialising in Business Connectivity, Business Mobiles and Cloud Communications. We are a people-focused business, with a quest for continuous development both personally and professionally, we are passionate about creating the right environment, empowering our people to work hard and deliver outstanding results but also have some fun along the way. To support Eclipse Wholesale's strategy and growth plans, we are now recruiting for a Service Desk Coordinator Apprentice who will work within the Service Desk team. The Apprentice will be part of the Customer Service Desk responsible for overseeing the day-to-day delivery and service of telecommunication products. What you will do in your working day Placement of all order types on Supplier Portals. Managing day-to-day issues associated with the services provided to the customer. Providing updates on existing provisioning and maintenance queries Managing communications from customers and suppliers Accurate input of order details onto all systems. Co-ordinate jobs/ arrange engineer visits. Raise and resolve provisioning escalations and faults. Schedule and action all tasks to completion within specified timescales. Follow all procedures and deliver high a level customer satisfaction. Work towards set KPI's, goals and objectives. Ensure systems are kept fully updated for each action and point of customer contact. You will work towards the Level 3 Data Essentials standard with Eclipse. Requirements and prospects Desired skills and personal qualities Communication skills Attention to detail Organisation skills, Problem solving skills, Team working Work at a fast pace Multitasking Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Additional information: Salary - £17,000 per annum Monday - Friday 9am - 5pm with 30 minutes lunch, 37.5 hours per week Tech Purchase Scheme Workplace Pension Scheme Annual Leave Entitlement (increasing with length of service) An additional day off on your birthday Discretionary Sick Pay On-Site Parking Social Events Workwear Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
We are excited to be recruiting an IT Support Coordinator to join the Technology team. You'll work with your team to deliver the goals set out in Join the Club, our ambitious strategy for . The role requires a positive, proactive, and well-organised individual. The role exists to give excellent support across the organisation, assisting the IT Support Manager to ensure software, hardware and network needs are met. The successful candidate will have a good knowledge of maintaining IT hardware, in particular laptops and mobile phones, and experience of first line support in an IT role. The role requires good people skills, as the successful candidate will provide front line support to our busy staff members and contractors both in person and remotely. They will have a positive approach, be comfortable with a range of duties that vary from day-to-day and be committed to developing their technical skills further. Working within the IT team, they will also handle a significant amount of sensitive data and will help to ensure that appropriate protocols are being followed. The role will best suit someone who: Is capable of adapting quickly to new systems and interfaces. Has ability to troubleshoot IT issues, using external support where required. Has strong Microsoft Office skills. Has ability to deal with sensitive issues and to demonstrate strict confidentiality. Has relevant work experience or a relevant qualification, e.g., Computer Science degree or Microsoft Certification. Has experience using video conferencing tools e.g., Zoom/Microsoft Teams. Has experience with basic hardware repairs and fitting parts. Has experience with the security of?data systems and cybersecurity. Has experience of the Microsoft 365 admin centre. Has experience in a customer facing role. Has 12 months experience working in a technical support role e.g., IT Helpdesk. Has experience of the Azure Active Directory (Azure AD) admin centre. Has experience of the Microsoft Endpoint Manager admin centre. Has experience of the Apple Business Manager (managed apple IDs) and MDM (Intune, MaaS360 or similar). Has work experience in the education/charity sector. Adheres to information security policies included in the charity's ISO 27001 manual and completes information security training. Has a demonstrable passion for furthering The Brilliant Club's mission Responsibilities IT Support Working with the IT Support Manager to triage and respond to the IT Help Desk, providing a timely response to queries from colleagues.? Supporting JML processes (joiners, movers, and leavers) which includes setting up equipment and software for new colleagues, arranging IT kit deliveries, running IT Inductions, disabling leavers accounts, and securely wiping user devices.? Supporting the IT team with the set-up of digital tools for remote delivery of our programmes.? Ensure hardware is available and well maintained. This may include?basic laptop repairs?fitting parts,?updating phones, setting up desks and liaising with technical teams as necessary. Help maintain up to date security of Windows, Office 365 and 3rd party software used by the charity.? Support the Salesforce Officer with basic tasks e.g. account creation, users logging in, etc. Office and remote working support to colleagues and contractors Work with the IT Support Manager to ensure staff have the necessary IT equipment in our London and regional offices. Arranging couriers and troubleshooting hardware and software issues remotely. Cyber Essentials certification Support the IT Support Manager with the Cyber Essentials certification renewal.? ISO 27001 Support the ISO 27001 team with ensuring policies are up to date and adhered to across the organisation. Wider Support Supporting?The?Brilliant Club's wider activities as a university access charity, e.g. training events. Across the charity we all pitch in to help different teams and areas of work. This may mean you attend and support with the delivery of other teams' activities and events. From time to time, you may also work with another team for a fixed period of time or collaborate on a project to ensure we deliver for the young people we serve. We think this is a good way to gain experiences in different areas of the organisation and enhance your professional skills. Person specification Time and Resource Management: Excellent organisational skills, with an ability to prioritise and manage time effectively. Ability to be flexible and adapt to changing priorities. Ability to identify opportunities to save time/resource. Manages projects with appropriate levels of time and resource input. External Stakeholder Knowledge and Management: Confidence handling enquiries from external stakeholders and adapting approach to meet different needs. Actively shares useful information about stakeholders with internal colleagues at all levels. Communication: Excellent written and verbal communication. Initiative and Problem-solving: Proactive in seeking to enhance processes and identify emerging risks. Ability to spot inefficiencies in systems and suggest or implement improvements. Responds quickly to solve problems, seeking input from relevant internal stakeholders. Developing Self and Others: Self-reflective and committed to own professional development
Mar 25, 2024
Full time
We are excited to be recruiting an IT Support Coordinator to join the Technology team. You'll work with your team to deliver the goals set out in Join the Club, our ambitious strategy for . The role requires a positive, proactive, and well-organised individual. The role exists to give excellent support across the organisation, assisting the IT Support Manager to ensure software, hardware and network needs are met. The successful candidate will have a good knowledge of maintaining IT hardware, in particular laptops and mobile phones, and experience of first line support in an IT role. The role requires good people skills, as the successful candidate will provide front line support to our busy staff members and contractors both in person and remotely. They will have a positive approach, be comfortable with a range of duties that vary from day-to-day and be committed to developing their technical skills further. Working within the IT team, they will also handle a significant amount of sensitive data and will help to ensure that appropriate protocols are being followed. The role will best suit someone who: Is capable of adapting quickly to new systems and interfaces. Has ability to troubleshoot IT issues, using external support where required. Has strong Microsoft Office skills. Has ability to deal with sensitive issues and to demonstrate strict confidentiality. Has relevant work experience or a relevant qualification, e.g., Computer Science degree or Microsoft Certification. Has experience using video conferencing tools e.g., Zoom/Microsoft Teams. Has experience with basic hardware repairs and fitting parts. Has experience with the security of?data systems and cybersecurity. Has experience of the Microsoft 365 admin centre. Has experience in a customer facing role. Has 12 months experience working in a technical support role e.g., IT Helpdesk. Has experience of the Azure Active Directory (Azure AD) admin centre. Has experience of the Microsoft Endpoint Manager admin centre. Has experience of the Apple Business Manager (managed apple IDs) and MDM (Intune, MaaS360 or similar). Has work experience in the education/charity sector. Adheres to information security policies included in the charity's ISO 27001 manual and completes information security training. Has a demonstrable passion for furthering The Brilliant Club's mission Responsibilities IT Support Working with the IT Support Manager to triage and respond to the IT Help Desk, providing a timely response to queries from colleagues.? Supporting JML processes (joiners, movers, and leavers) which includes setting up equipment and software for new colleagues, arranging IT kit deliveries, running IT Inductions, disabling leavers accounts, and securely wiping user devices.? Supporting the IT team with the set-up of digital tools for remote delivery of our programmes.? Ensure hardware is available and well maintained. This may include?basic laptop repairs?fitting parts,?updating phones, setting up desks and liaising with technical teams as necessary. Help maintain up to date security of Windows, Office 365 and 3rd party software used by the charity.? Support the Salesforce Officer with basic tasks e.g. account creation, users logging in, etc. Office and remote working support to colleagues and contractors Work with the IT Support Manager to ensure staff have the necessary IT equipment in our London and regional offices. Arranging couriers and troubleshooting hardware and software issues remotely. Cyber Essentials certification Support the IT Support Manager with the Cyber Essentials certification renewal.? ISO 27001 Support the ISO 27001 team with ensuring policies are up to date and adhered to across the organisation. Wider Support Supporting?The?Brilliant Club's wider activities as a university access charity, e.g. training events. Across the charity we all pitch in to help different teams and areas of work. This may mean you attend and support with the delivery of other teams' activities and events. From time to time, you may also work with another team for a fixed period of time or collaborate on a project to ensure we deliver for the young people we serve. We think this is a good way to gain experiences in different areas of the organisation and enhance your professional skills. Person specification Time and Resource Management: Excellent organisational skills, with an ability to prioritise and manage time effectively. Ability to be flexible and adapt to changing priorities. Ability to identify opportunities to save time/resource. Manages projects with appropriate levels of time and resource input. External Stakeholder Knowledge and Management: Confidence handling enquiries from external stakeholders and adapting approach to meet different needs. Actively shares useful information about stakeholders with internal colleagues at all levels. Communication: Excellent written and verbal communication. Initiative and Problem-solving: Proactive in seeking to enhance processes and identify emerging risks. Ability to spot inefficiencies in systems and suggest or implement improvements. Responds quickly to solve problems, seeking input from relevant internal stakeholders. Developing Self and Others: Self-reflective and committed to own professional development
Helpline Advisor We currently have an opportunity for Initial Support Agents (known internally as Triage & Early Intervention Officers) to join the team based at Ingatestone, Essex. These roles are full time working shifts 8am to 4pm or 9am to 5pm Monday to Friday with the option of hybrid working. We currently have both permanent and fixed term contracts (to March 2026) available and are interested in hearing from candidates looking for both full or part-time roles. Please state in your application if you are looking for full or part time hours. Position: 5475 Triage and Early Intervention Officer Location: Essex/hybrid Hours: Full and Part Time roles available . 8am to 4pm/9am to 5pm Monday to Friday Contract: Permanent Salary: £23,500.00 per annum pro rata Closing Date: 22nd April 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date. The Role You will be supporting people on the telephone, by text or email from a variety of different backgrounds, all with different experiences. No two days are the same and you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. These roles are based in the Essex office in Ingatestone. There may be an option for hybrid working between home and the office. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development. Working pattern will be either 8am to 4pm Monday to Friday or 9am to 5pm Monday to Friday. About You Previous experience is not required as you will receive robust training prior to working directly with clients. However, you will need to have excellent telephone and IT skills as you are required to use a database and undertake all administrative and reporting requirements. You will receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover. In Return Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including: 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday Pension with 5% employer contribution Enhanced sick pay allowances, maternity and paternity payments High Street, retail, holiday, entertainment and leisure discounts Access to our financial wellbeing hub and salary deducted finance Employee assistance programme and wellbeing support Ongoing training and support with opportunities for career development and progression About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities You may have experience in areas such as Early Interventions, Early Interventions Officer, Early Interventions Coordinator, Early Interventions Assistant, Social Care, Victim Support, Case Worker, Triage and Early Interventions, Social Care, Social Welfare, Crime, Criminal Justice, Helpline, Call Centre, Customer Service, Advice Line. Please note this role is being advertised by NFP People on behalf of our client.
Mar 25, 2024
Full time
Helpline Advisor We currently have an opportunity for Initial Support Agents (known internally as Triage & Early Intervention Officers) to join the team based at Ingatestone, Essex. These roles are full time working shifts 8am to 4pm or 9am to 5pm Monday to Friday with the option of hybrid working. We currently have both permanent and fixed term contracts (to March 2026) available and are interested in hearing from candidates looking for both full or part-time roles. Please state in your application if you are looking for full or part time hours. Position: 5475 Triage and Early Intervention Officer Location: Essex/hybrid Hours: Full and Part Time roles available . 8am to 4pm/9am to 5pm Monday to Friday Contract: Permanent Salary: £23,500.00 per annum pro rata Closing Date: 22nd April 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date. The Role You will be supporting people on the telephone, by text or email from a variety of different backgrounds, all with different experiences. No two days are the same and you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. These roles are based in the Essex office in Ingatestone. There may be an option for hybrid working between home and the office. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development. Working pattern will be either 8am to 4pm Monday to Friday or 9am to 5pm Monday to Friday. About You Previous experience is not required as you will receive robust training prior to working directly with clients. However, you will need to have excellent telephone and IT skills as you are required to use a database and undertake all administrative and reporting requirements. You will receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover. In Return Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including: 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday Pension with 5% employer contribution Enhanced sick pay allowances, maternity and paternity payments High Street, retail, holiday, entertainment and leisure discounts Access to our financial wellbeing hub and salary deducted finance Employee assistance programme and wellbeing support Ongoing training and support with opportunities for career development and progression About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities You may have experience in areas such as Early Interventions, Early Interventions Officer, Early Interventions Coordinator, Early Interventions Assistant, Social Care, Victim Support, Case Worker, Triage and Early Interventions, Social Care, Social Welfare, Crime, Criminal Justice, Helpline, Call Centre, Customer Service, Advice Line. Please note this role is being advertised by NFP People on behalf of our client.
The salary for this role is £49,995 to £63,832 The role is based at our Wednesbury (WS10 7XD) Asset Lifecycle Centre of Excellence, with travel to our Coventry, Nottingham and external manufacturers sites when required As a Devices Manager you will provide effective Asset Lifecycle management and the technical oversight for E.ON's significant growth plans in Net Zero solutions (EV Chargers, Solar, Batteries, Heat Pumps). You'll provide project and operational support to ensure effective end to end integration of our solutions to ensure full compliance with all internal and external regulatory requirements. A key part of this role is to also develop supporting policies, create product specifications, and become a Subject Matter Expert (SME) for all device specification and requirements for our UK Net Zero Solutions. You will also be representing E.ON at Industry and DESNZ forums and meetings with manufacturers, influencing and challenging where you can for the benefit of E.ON and the wider energy Industry. Using your knowledge and skills you will also assist in the root cause identification and resolution of devices bugs and defects for our Net Zero solutions and recommend device deployment strategies across all of E.ON's business areas, ensuring appropriate measures are taken to mitigate risks of supply, whilst supporting and driving procurement activity when needed. Other responsibilities include - Working with relevant business stakeholders within Smart Field Connection, E.ON Drive and E.ON Installation Services (EIS) operations to develop new, and amend, existing Asset Lifecycle management policies and processes for Net Zero devices and equipment. Be the EV charger test co-ordinator, facilitating activities between UK and Essen Germany lab testing, UK user acceptance testing, installation assessment and quality assessment of new and updated hardware and firmware. Working with proposition teams, business area owners and Digital Technology stakeholders to translate business requirements into functional device and application deliverables. Responsible for collating all manufacturer service support requirements from Customer Operations, Asset & Logistics and Field Operations, then drafting contract service schedules accordingly, working with solutions teams stakeholders Responsible as UK device technical lead within Procurement RFI/RFP processes including drafting, assessing and scoring question sets on technical, testing, support services and other non-commercial requirements. Supporting the relevant product assurance and business experts to define the related test methodology for devices Responsible for driving device firmware requirements to support evolving functionality and customer requirements. Become the owner of identified business risks in relation to Solutions Devices and ensure mitigation tactics are deployed. Support the Business when new opportunities are identified to create additional value through cost efficiencies, new revenue streams or new service offerings, contributing to any related business cases and project delivery plans. Drive enhanced Triage & Quality Assurance activity for Solutions Devices What we need from you Educated to degree or HND in a recognised engineering discipline, preferably in electronics, mechatronics or manufacturing, or demonstrable experience of technical aspects of consumer electronics, manufacturing, smart metering or other Utilities focussed technology or equipment Experience of managing internal and external stakeholders, with the ability to build and foster effective relationships. Confident in challenging current processes to evolve, adapt or implement new processes when needed. Experience of representing organisations at external industry events. Full valid UK/EU Driving Licence. Understand any regulations, policies and processes which relate to the job role and provide fair outcomes when giving service to our customers Here's what you need to know Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022! As the only energy company to feature in The Inclusive Top 50 UK Employers (our current ranking is 8th) we've proven that we're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone. We realise the best people bring their energy at different times, so we're happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share. As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role. We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
Mar 24, 2024
Full time
The salary for this role is £49,995 to £63,832 The role is based at our Wednesbury (WS10 7XD) Asset Lifecycle Centre of Excellence, with travel to our Coventry, Nottingham and external manufacturers sites when required As a Devices Manager you will provide effective Asset Lifecycle management and the technical oversight for E.ON's significant growth plans in Net Zero solutions (EV Chargers, Solar, Batteries, Heat Pumps). You'll provide project and operational support to ensure effective end to end integration of our solutions to ensure full compliance with all internal and external regulatory requirements. A key part of this role is to also develop supporting policies, create product specifications, and become a Subject Matter Expert (SME) for all device specification and requirements for our UK Net Zero Solutions. You will also be representing E.ON at Industry and DESNZ forums and meetings with manufacturers, influencing and challenging where you can for the benefit of E.ON and the wider energy Industry. Using your knowledge and skills you will also assist in the root cause identification and resolution of devices bugs and defects for our Net Zero solutions and recommend device deployment strategies across all of E.ON's business areas, ensuring appropriate measures are taken to mitigate risks of supply, whilst supporting and driving procurement activity when needed. Other responsibilities include - Working with relevant business stakeholders within Smart Field Connection, E.ON Drive and E.ON Installation Services (EIS) operations to develop new, and amend, existing Asset Lifecycle management policies and processes for Net Zero devices and equipment. Be the EV charger test co-ordinator, facilitating activities between UK and Essen Germany lab testing, UK user acceptance testing, installation assessment and quality assessment of new and updated hardware and firmware. Working with proposition teams, business area owners and Digital Technology stakeholders to translate business requirements into functional device and application deliverables. Responsible for collating all manufacturer service support requirements from Customer Operations, Asset & Logistics and Field Operations, then drafting contract service schedules accordingly, working with solutions teams stakeholders Responsible as UK device technical lead within Procurement RFI/RFP processes including drafting, assessing and scoring question sets on technical, testing, support services and other non-commercial requirements. Supporting the relevant product assurance and business experts to define the related test methodology for devices Responsible for driving device firmware requirements to support evolving functionality and customer requirements. Become the owner of identified business risks in relation to Solutions Devices and ensure mitigation tactics are deployed. Support the Business when new opportunities are identified to create additional value through cost efficiencies, new revenue streams or new service offerings, contributing to any related business cases and project delivery plans. Drive enhanced Triage & Quality Assurance activity for Solutions Devices What we need from you Educated to degree or HND in a recognised engineering discipline, preferably in electronics, mechatronics or manufacturing, or demonstrable experience of technical aspects of consumer electronics, manufacturing, smart metering or other Utilities focussed technology or equipment Experience of managing internal and external stakeholders, with the ability to build and foster effective relationships. Confident in challenging current processes to evolve, adapt or implement new processes when needed. Experience of representing organisations at external industry events. Full valid UK/EU Driving Licence. Understand any regulations, policies and processes which relate to the job role and provide fair outcomes when giving service to our customers Here's what you need to know Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022! As the only energy company to feature in The Inclusive Top 50 UK Employers (our current ranking is 8th) we've proven that we're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone. We realise the best people bring their energy at different times, so we're happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share. As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role. We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
Project Co-Ordinator/Programme Manager £30,000 - £36,000 Cambridge CB2 33 days holiday plus Bank Holidays Excellent benefits - contributory pension, shopping discounts and Healthcare We are seeking an enthusiastic, hard-working, and highly flexible candidate for an exciting role within a modern fast-growing company. The successful candidate will be proactive, have a can-do attitude and a willingness to learn. You will need to demonstrate your technical skills, have great attention to detail and show confidence and positivity. In this role the output is what counts. You will work closely with a team of professionals and take guidance from them as well as needing to show leadership. Working closely with Global world leading Businesses. You will play a key role in the project management of training needs. This may be face to face, on line or within digital learning platforms. Our client's customers have ever changing and specific needs and therefore you need to be able to react quickly and identify solutions. You will play a key role in the development and distribution of worldwide training, coordinating all elements to ensure customer satisfaction. This may be liaising with academics to create learning content, discussing requirements with clients, or working with internal support services to send out delegate information. You will confidently communicate with professionals from all levels. This role is high pressured and requires dedication, and someone wanting to invest in the company and their career. Ideally the sucessful candidate will have PRINCE training. In support of this you will be given extensive learning and development opportunities. This role may suit someone who has previously worked as a Project Co-ordinator or Project Manager, Events Manager, Training and Development Co-ordinator, Programme Manager or in Professional Services.
Mar 23, 2024
Full time
Project Co-Ordinator/Programme Manager £30,000 - £36,000 Cambridge CB2 33 days holiday plus Bank Holidays Excellent benefits - contributory pension, shopping discounts and Healthcare We are seeking an enthusiastic, hard-working, and highly flexible candidate for an exciting role within a modern fast-growing company. The successful candidate will be proactive, have a can-do attitude and a willingness to learn. You will need to demonstrate your technical skills, have great attention to detail and show confidence and positivity. In this role the output is what counts. You will work closely with a team of professionals and take guidance from them as well as needing to show leadership. Working closely with Global world leading Businesses. You will play a key role in the project management of training needs. This may be face to face, on line or within digital learning platforms. Our client's customers have ever changing and specific needs and therefore you need to be able to react quickly and identify solutions. You will play a key role in the development and distribution of worldwide training, coordinating all elements to ensure customer satisfaction. This may be liaising with academics to create learning content, discussing requirements with clients, or working with internal support services to send out delegate information. You will confidently communicate with professionals from all levels. This role is high pressured and requires dedication, and someone wanting to invest in the company and their career. Ideally the sucessful candidate will have PRINCE training. In support of this you will be given extensive learning and development opportunities. This role may suit someone who has previously worked as a Project Co-ordinator or Project Manager, Events Manager, Training and Development Co-ordinator, Programme Manager or in Professional Services.