Lead Software Developer - C#, .Net Core, Asp.Net, Azure/AWS It is estimated that the cost of financial fraud and money laundering in the UK stands at £193 billion per year! Technology has a huge part to play in providing us with protection from the people and organisations posing a threat to our personal wealth.Our customer is a global technology company that is consistently ranked in Anti-Money Laundering, Payment Fraud Prevention and Trading Surveillance technology. Their solutions have recently been awarded as the 'Most Innovative' and best 'Customer Impact Performance' technology solution in the industry.How would you like to play a key role in building the products that protect over 1000 global clients making 5 billion daily transactions? Scope: As a Lead Software Developer you will be running a high-performing agile team, ensuring high focus, motivation and collaboration. Design, implementation and developer-level test of UI, server and interface components, using C# in multi-threaded, multi-server environments. Ensuring your code takes into account the concerns of security, scalability, compatibility and maintainability. Summary of Tech & Tools: Team leading/scrum master experience Solid experience developing ASP.NET web applications in C# using Visual Studio/Visual Studio Code Experience working in collaborative multidisciplinary teams Experience creating maintainable code and using source control solutions such as TFS, GIT or similar Experience of unit and automated testing using tools such as NUnit, Jasmine and Selenium Solid understanding of the principles of network security, authentication and authorization Experience of working with databases using Entity Framework Experience creating RESTful APIs and ensuring API extensibility Experience of SOA (service oriented architectures) Experience of modern web development technologies including HTML 5, CSS and JavaScript Desirable Skills: Cloud experience (Azure) Containers (docker, K8s) Security best practice (OWASP top ten) OpenIDConnect/Identity server Micro service architecture MS SQL Server Azure DevOps, TeamCity Infrastructure as Code (Bicep, ARM templates, Terraform, Pulumi) Web development (HTML 5, CSS and JavaScript) The company is a great place to work with investment in technology, training and staying on the pulse of modern technology. Salary and benefits are competitive and there is great opportunity for progression and continued learning and personal development.Salary & Benefits£65,000 - £75,000 + 10% bonus, generous pension, healthcare, life insurance, flexi working.Near Southampton, Fareham, Hampshire. 2 days onsite hybrid working.Please send your CV and any covering info to me by emailing Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Lead Software Developer - C#, .Net Core, Asp.Net, Azure/AWS It is estimated that the cost of financial fraud and money laundering in the UK stands at £193 billion per year! Technology has a huge part to play in providing us with protection from the people and organisations posing a threat to our personal wealth.Our customer is a global technology company that is consistently ranked in Anti-Money Laundering, Payment Fraud Prevention and Trading Surveillance technology. Their solutions have recently been awarded as the 'Most Innovative' and best 'Customer Impact Performance' technology solution in the industry.How would you like to play a key role in building the products that protect over 1000 global clients making 5 billion daily transactions? Scope: As a Lead Software Developer you will be running a high-performing agile team, ensuring high focus, motivation and collaboration. Design, implementation and developer-level test of UI, server and interface components, using C# in multi-threaded, multi-server environments. Ensuring your code takes into account the concerns of security, scalability, compatibility and maintainability. Summary of Tech & Tools: Team leading/scrum master experience Solid experience developing ASP.NET web applications in C# using Visual Studio/Visual Studio Code Experience working in collaborative multidisciplinary teams Experience creating maintainable code and using source control solutions such as TFS, GIT or similar Experience of unit and automated testing using tools such as NUnit, Jasmine and Selenium Solid understanding of the principles of network security, authentication and authorization Experience of working with databases using Entity Framework Experience creating RESTful APIs and ensuring API extensibility Experience of SOA (service oriented architectures) Experience of modern web development technologies including HTML 5, CSS and JavaScript Desirable Skills: Cloud experience (Azure) Containers (docker, K8s) Security best practice (OWASP top ten) OpenIDConnect/Identity server Micro service architecture MS SQL Server Azure DevOps, TeamCity Infrastructure as Code (Bicep, ARM templates, Terraform, Pulumi) Web development (HTML 5, CSS and JavaScript) The company is a great place to work with investment in technology, training and staying on the pulse of modern technology. Salary and benefits are competitive and there is great opportunity for progression and continued learning and personal development.Salary & Benefits£65,000 - £75,000 + 10% bonus, generous pension, healthcare, life insurance, flexi working.Near Southampton, Fareham, Hampshire. 2 days onsite hybrid working.Please send your CV and any covering info to me by emailing Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Our client is an award winning, specialist insurance solution provider who support businesses and individuals with their commercial insurance and employee benefit solutions. They are a leading organisation with a rich history of strategic acquisitions which has allowed them to grow from a small start-up to a large chartered independent broker now operating with 10 locations across the country and fast approaching 1000 employees. As part of their growth they are now looking for an experienced Data Migration Analyst to join their London office. The ideal candidate for this role will be experienced in migrating data from various sources into the Acturis Platform. You will help to seamlessly integrate newly acquired businesses into our clients operating model, ensuring efficiency throughout. Skills & Experience: Holds a bachelor's or Master's degree in Computer Science or related fields. Proven experience with Insurance Broking Systems data migration (ideally Acturis). Proficiency in SQL and data manipulation languages. Experience with ETL tools. Strong analytical and critical thinking skills, with a focus on practical solutions. Excellent communication and people skills for conveying data concepts to diverse audiences. Proven ability to collaborate with cross-functional teams and build strong relationships. Agile/ Scrum/ Kanban experience. Benefits: Competitive base salary (DOE). To be discussed on intro call. Hybrid work place (2 days in office). Up to 27 days annual leave (plus bank holidays) with the option to purchase additional holiday days. Wellbeing support. Physical and mental health support + Medical Insurance, Life Assurance, Income Protection and Employee Assistance programme. Employee referral scheme. If you would like to learn more about this opportunity, please apply with your CV and I will be in touch to discuss with you further.
Mar 27, 2024
Full time
Our client is an award winning, specialist insurance solution provider who support businesses and individuals with their commercial insurance and employee benefit solutions. They are a leading organisation with a rich history of strategic acquisitions which has allowed them to grow from a small start-up to a large chartered independent broker now operating with 10 locations across the country and fast approaching 1000 employees. As part of their growth they are now looking for an experienced Data Migration Analyst to join their London office. The ideal candidate for this role will be experienced in migrating data from various sources into the Acturis Platform. You will help to seamlessly integrate newly acquired businesses into our clients operating model, ensuring efficiency throughout. Skills & Experience: Holds a bachelor's or Master's degree in Computer Science or related fields. Proven experience with Insurance Broking Systems data migration (ideally Acturis). Proficiency in SQL and data manipulation languages. Experience with ETL tools. Strong analytical and critical thinking skills, with a focus on practical solutions. Excellent communication and people skills for conveying data concepts to diverse audiences. Proven ability to collaborate with cross-functional teams and build strong relationships. Agile/ Scrum/ Kanban experience. Benefits: Competitive base salary (DOE). To be discussed on intro call. Hybrid work place (2 days in office). Up to 27 days annual leave (plus bank holidays) with the option to purchase additional holiday days. Wellbeing support. Physical and mental health support + Medical Insurance, Life Assurance, Income Protection and Employee Assistance programme. Employee referral scheme. If you would like to learn more about this opportunity, please apply with your CV and I will be in touch to discuss with you further.
Our client is an award winning, specialist insurance solution provider who support businesses and individuals with their commercial insurance and employee benefit solutions. They are a leading organisation with a rich history of strategic acquisitions which has allowed them to grow from a small start-up to a large chartered independent broker now operating with 10 locations across the country and fast approaching 1000 employees. As part of their growth they are now looking for an experienced, and highly skilled IT Solutions Architect to join their London office. The ideal candidate for this role will be experienced in architecting solutions and driving/ optimising seamless business integrations. As Solutions Architect, you will be at the forefront of managing integrations of acquired businesses into our clients IT infrastructure, ensuring efficiency throughout. Skills & Experience: Multiple years experience as a Solutions Architect within a corporate environment, with a focus on integrations. Holds a bachelor's or Master's degree in Computer Science or related fields. Strong understanding of architecture frameworks, design patterns and best practices. A polyglot individual, who is knowledgeable and experienced with multiple technology platforms and programming languages. Familiar with cloud computing platforms (ideally holding relevant certifications). Proven ability to work with cross functional teams and to be able to convey technical concepts to diverse audiences. Strong Project Management experience. Agile/ Scrum/ Kanban experience. Benefits: Competitive base salary (DOE). To be discussed on intro call. Hybrid work place (2 days in office). Up to 27 days annual leave (plus bank holidays) with the option to purchase additional holiday days. Wellbeing support. Physical and mental health support + Medical Insurance, Life Assurance, Income Protection and Employee Assistance programme. Employee referral scheme. If you would like to learn more about this opportunity, please apply with your CV and I will be in touch to discuss with you further.
Mar 27, 2024
Full time
Our client is an award winning, specialist insurance solution provider who support businesses and individuals with their commercial insurance and employee benefit solutions. They are a leading organisation with a rich history of strategic acquisitions which has allowed them to grow from a small start-up to a large chartered independent broker now operating with 10 locations across the country and fast approaching 1000 employees. As part of their growth they are now looking for an experienced, and highly skilled IT Solutions Architect to join their London office. The ideal candidate for this role will be experienced in architecting solutions and driving/ optimising seamless business integrations. As Solutions Architect, you will be at the forefront of managing integrations of acquired businesses into our clients IT infrastructure, ensuring efficiency throughout. Skills & Experience: Multiple years experience as a Solutions Architect within a corporate environment, with a focus on integrations. Holds a bachelor's or Master's degree in Computer Science or related fields. Strong understanding of architecture frameworks, design patterns and best practices. A polyglot individual, who is knowledgeable and experienced with multiple technology platforms and programming languages. Familiar with cloud computing platforms (ideally holding relevant certifications). Proven ability to work with cross functional teams and to be able to convey technical concepts to diverse audiences. Strong Project Management experience. Agile/ Scrum/ Kanban experience. Benefits: Competitive base salary (DOE). To be discussed on intro call. Hybrid work place (2 days in office). Up to 27 days annual leave (plus bank holidays) with the option to purchase additional holiday days. Wellbeing support. Physical and mental health support + Medical Insurance, Life Assurance, Income Protection and Employee Assistance programme. Employee referral scheme. If you would like to learn more about this opportunity, please apply with your CV and I will be in touch to discuss with you further.
Machine Learning Engineer Analytics Centre of Excellence (ACOE) London/Hybrid The Analytics Centre of Excellence (ACOE) is positively impacting patient lives through the anticipation and delivery of Decision Intelligence solutions that increase clinical trial success, shorten drug development timelines, and reduce costs in bringing new drugs to market, getting much-needed drugs to patients faster through successful clinical trial delivery. Our vision at the ACOE is that every decision our users and clients make in R&D is made through Decision Intelligence, allowing speedy access to safe, novel, and effective treatments for all patients. ACOE Product Portfolio: In trial strategy, we are using Machine Learning (ML) to recommend countries and clinical trial sites and accurately predict clinical study timelines. We are deploying ML at clinical trial sites to read Electronic Medical Records data and find undiagnosed patients that are otherwise challenging to identify. We are optimizing our patient outreach targeting and are predicting participant dropout. In addition, problems in patient recruitment are being solved with ML. Further upstream in R&D we are predicting clinical trial outcomes, drug-protein interactions, repurposing drugs and even leveraging ML to optimize molecules. Job Overview Develop fit for purpose AIML models/algorithms/processes to address pharma/healthcare applications and innovative products upon completion of prototypes followed by the building of production grade algorithms/automation engines for client deliverables. Test for viability to deliver final products to clients. Able to bring newly researched ideas to reality quickly and on a large scale. Design, build, test, and deliver products from post-prototype to client delivery. Essential Functions Facilitates the transformation of machine learning research domain expertise in the areas of human data into viable prototypes Facilitates the development of features of models on individual projects and/or products with guidance and support from others Develops understanding of the creation of new algorithms through working alongside other Machine Learning Engineers and Machine Learning Research Scientists Facilitates the building and training of new production grade algorithms that can learn from complex, high dimensionality data to uncover patterns from which machine learning models and applications can be developed Uses a variety of techniques to improve the performance of individual natural language processing and/or machine learning algorithms Facilitates the testing and validation of models to determine viability for deployment with guidance and support from others Consult for internal and external clients, implement solution development and innovation to meet clients' needs, facilitate client AI project technical delivery What we're looking for Master's Degree Master's Degree in Machine Learning, Statistics, Computer Science, Physics, Math, or related field Several years' experience working on creating machine learning algorithms Programming experience using one or more of the following: Python, Java, C++, R, Go, Kubernetes, Deep learning or equivalent. Python (Scikit-learn, Tensor Flow, Pandas, NumPy, SciPy) SQL, Linux/mac command-line tools Experience with building, testing, measuring, and deploying machine learning models in production Familiarity with ML algorithms (classification, regression) and processes (how to build models, assess their goodness of fit, etc.) Familiarity with agile software development lifecycle (SCRUM, Kanban, etc.) Previous experience of owning, maintaining, and enhancing software data products Attention to clarity of code, ease of development, and correctness of implementations Good knowledge of software development best practices including testing, continuous integration, and DevOps tools Preferred Requirements: Knowledge and experience of Hierarchical Modelling Experience with clinical domain and with regulated data Used Deep Neural Network libraries such as Tensor Flow, especially with Bayesian Neural Networks Knowledge of cloud systems such as AWS, Azure, GCP and containerization such as Docker Experience working with large, real-world datasets Demonstrated in-depth understanding of product development lifecycle Demonstrated aptitude for and interest in peer mentorship Experience deploying code into production through CI/CD tools Knowledge of biostatistics/life sciences/healthcare technology Knowledge of UX principles Experience working in the Hadoop ecosystem Why Join? Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry. You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. It's an exciting time to join and reimagine what's possible in healthcare. IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential. We thank all applicants for their interest; however only those selected for interview will be contacted. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at
Mar 27, 2024
Full time
Machine Learning Engineer Analytics Centre of Excellence (ACOE) London/Hybrid The Analytics Centre of Excellence (ACOE) is positively impacting patient lives through the anticipation and delivery of Decision Intelligence solutions that increase clinical trial success, shorten drug development timelines, and reduce costs in bringing new drugs to market, getting much-needed drugs to patients faster through successful clinical trial delivery. Our vision at the ACOE is that every decision our users and clients make in R&D is made through Decision Intelligence, allowing speedy access to safe, novel, and effective treatments for all patients. ACOE Product Portfolio: In trial strategy, we are using Machine Learning (ML) to recommend countries and clinical trial sites and accurately predict clinical study timelines. We are deploying ML at clinical trial sites to read Electronic Medical Records data and find undiagnosed patients that are otherwise challenging to identify. We are optimizing our patient outreach targeting and are predicting participant dropout. In addition, problems in patient recruitment are being solved with ML. Further upstream in R&D we are predicting clinical trial outcomes, drug-protein interactions, repurposing drugs and even leveraging ML to optimize molecules. Job Overview Develop fit for purpose AIML models/algorithms/processes to address pharma/healthcare applications and innovative products upon completion of prototypes followed by the building of production grade algorithms/automation engines for client deliverables. Test for viability to deliver final products to clients. Able to bring newly researched ideas to reality quickly and on a large scale. Design, build, test, and deliver products from post-prototype to client delivery. Essential Functions Facilitates the transformation of machine learning research domain expertise in the areas of human data into viable prototypes Facilitates the development of features of models on individual projects and/or products with guidance and support from others Develops understanding of the creation of new algorithms through working alongside other Machine Learning Engineers and Machine Learning Research Scientists Facilitates the building and training of new production grade algorithms that can learn from complex, high dimensionality data to uncover patterns from which machine learning models and applications can be developed Uses a variety of techniques to improve the performance of individual natural language processing and/or machine learning algorithms Facilitates the testing and validation of models to determine viability for deployment with guidance and support from others Consult for internal and external clients, implement solution development and innovation to meet clients' needs, facilitate client AI project technical delivery What we're looking for Master's Degree Master's Degree in Machine Learning, Statistics, Computer Science, Physics, Math, or related field Several years' experience working on creating machine learning algorithms Programming experience using one or more of the following: Python, Java, C++, R, Go, Kubernetes, Deep learning or equivalent. Python (Scikit-learn, Tensor Flow, Pandas, NumPy, SciPy) SQL, Linux/mac command-line tools Experience with building, testing, measuring, and deploying machine learning models in production Familiarity with ML algorithms (classification, regression) and processes (how to build models, assess their goodness of fit, etc.) Familiarity with agile software development lifecycle (SCRUM, Kanban, etc.) Previous experience of owning, maintaining, and enhancing software data products Attention to clarity of code, ease of development, and correctness of implementations Good knowledge of software development best practices including testing, continuous integration, and DevOps tools Preferred Requirements: Knowledge and experience of Hierarchical Modelling Experience with clinical domain and with regulated data Used Deep Neural Network libraries such as Tensor Flow, especially with Bayesian Neural Networks Knowledge of cloud systems such as AWS, Azure, GCP and containerization such as Docker Experience working with large, real-world datasets Demonstrated in-depth understanding of product development lifecycle Demonstrated aptitude for and interest in peer mentorship Experience deploying code into production through CI/CD tools Knowledge of biostatistics/life sciences/healthcare technology Knowledge of UX principles Experience working in the Hadoop ecosystem Why Join? Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry. You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. It's an exciting time to join and reimagine what's possible in healthcare. IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential. We thank all applicants for their interest; however only those selected for interview will be contacted. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at
Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. We encourage you to apply if your qualifications and experience are a good fit for any of our openings. Your Role: Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks.Technical Product Managers (TPMs) are part of theProduct Management team that is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services. Reporting to a Group Product Manager, Senior TPMs are responsible for delivering the product roadmap driving new products and features through the development process. They work closely with other Technical Product Managers to ensure roadmaps are clear, prioritized, achievable, and aligned with strategy. Senior TPMs reliably deliver large and complex initiatives often involving multiple teams. They also lead the early requirement discovery and analysis work normally associated with Product Managers and break them down into releases, epics, user stories, and acceptance criteria. They work closely with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs attend (often leading) daily stand-ups and other agile ceremonies, groom their team's backlog, plan sprints, accept completed stories, monitor progress, report status, and manage key release activities including documentation and training. Your Job: Lead large more complex initiatives from roadmap to delivery with minimal support & guidancefrom Group Product Manager. Proven ability and successat presentingto the team, thebusiness, C-level, and customer stakeholders. Recognised for being highly collaborativewith excellent communication skills. Create, prioritize and communicate reliable roadmaps and related updates. Recognized as a go-to expert and leader within your product line Regularly assists in the hiring process, and mentoring/coaching of others as needed Responsible for delivery of components / features in alignment with strategy and the broader roadmap. Collaborate with Sales, Support, clients, and other TPMs to produce and manage their component's backlog and contribute to the product roadmap Translate product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts. Collaborate with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase. Identify and coordinate cross-component dependencies throughout the development process. Work with Engineering and other departments to actively remove obstacles blocking progress and ensure program is within schedule. Prioritize and groom their team(s) backlog. Attend daily stand-ups with your Product Manager and other TPMs in your product team. Attend daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s). Share Scrum Mastering duties with other members of your team. Create work estimates, track progress, and report status in the form of burn up/down charts and dashboards. Support Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities. Understand the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform. Serve as primary product expert (functional, not technical) for the components for which you are responsible. About You: 6+ years of experience as a Technical Product Manager or product owner. Ability to communicate effectively with technical, business,and C-level executives. Strong requirement management skills (elicitation, analysis, use case modelling, workflow, documentation, etc.). Experience with Agile and Scrum development methodologies. Experience coaching/mentoring/training others Strong requirement elicitation, analysis, domain modelling, use case modelling, workflow design, and documentation skills. Degree in Engineering, Computer Science or related technical field. Ability to communicate effectively with both technical and non-technical individuals. Flexible and practical problem solver, able to work effectively in a growing organization. Experience with a SaaS, messaging, or enterprise software company and/or background in software engineering preferred. About Us: Global Relay is the leading provider of cloud-based archiving,information governance,surveillance, andeDiscoverysolutions tothe global financesector.We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness.We deliverourservices toover 20,000customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supportsemail, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more.Recently, we also launched a compliant messaging platform specifically for the finance industry. We've won major awards for our growth, management, and culture - including the Deloitte Fast 50 Leadership Award, Canada's 10 Most Admired Corporate Cultures, and the Deloitte-sponsored Canada's Best Managed Companies awards. Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London. Having established our dominance in the North American finance industry, we have been expandingour London operations to better serve our UK and EU customers. Our four-story EMEA headquarters on Cannon Street (near St. Paul's Cathedral) features state-of-the-art amenities, a spectacular view of the city, andan Executive Briefing Centerfor customerforums and otherevents. We provide fantastic opportunities to individuals passionate about business and technology. These opportunities include working alongside members of our leadership team. Receiving mentorship from seasoned technology and business professionals. And doing business with the world's largest, most influential banks and enterprise organizations. To learn more about our business, culture, and community involvement, visit . What you can expect: At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit .
Mar 27, 2024
Full time
Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. We encourage you to apply if your qualifications and experience are a good fit for any of our openings. Your Role: Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks.Technical Product Managers (TPMs) are part of theProduct Management team that is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services. Reporting to a Group Product Manager, Senior TPMs are responsible for delivering the product roadmap driving new products and features through the development process. They work closely with other Technical Product Managers to ensure roadmaps are clear, prioritized, achievable, and aligned with strategy. Senior TPMs reliably deliver large and complex initiatives often involving multiple teams. They also lead the early requirement discovery and analysis work normally associated with Product Managers and break them down into releases, epics, user stories, and acceptance criteria. They work closely with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs attend (often leading) daily stand-ups and other agile ceremonies, groom their team's backlog, plan sprints, accept completed stories, monitor progress, report status, and manage key release activities including documentation and training. Your Job: Lead large more complex initiatives from roadmap to delivery with minimal support & guidancefrom Group Product Manager. Proven ability and successat presentingto the team, thebusiness, C-level, and customer stakeholders. Recognised for being highly collaborativewith excellent communication skills. Create, prioritize and communicate reliable roadmaps and related updates. Recognized as a go-to expert and leader within your product line Regularly assists in the hiring process, and mentoring/coaching of others as needed Responsible for delivery of components / features in alignment with strategy and the broader roadmap. Collaborate with Sales, Support, clients, and other TPMs to produce and manage their component's backlog and contribute to the product roadmap Translate product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts. Collaborate with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase. Identify and coordinate cross-component dependencies throughout the development process. Work with Engineering and other departments to actively remove obstacles blocking progress and ensure program is within schedule. Prioritize and groom their team(s) backlog. Attend daily stand-ups with your Product Manager and other TPMs in your product team. Attend daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s). Share Scrum Mastering duties with other members of your team. Create work estimates, track progress, and report status in the form of burn up/down charts and dashboards. Support Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities. Understand the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform. Serve as primary product expert (functional, not technical) for the components for which you are responsible. About You: 6+ years of experience as a Technical Product Manager or product owner. Ability to communicate effectively with technical, business,and C-level executives. Strong requirement management skills (elicitation, analysis, use case modelling, workflow, documentation, etc.). Experience with Agile and Scrum development methodologies. Experience coaching/mentoring/training others Strong requirement elicitation, analysis, domain modelling, use case modelling, workflow design, and documentation skills. Degree in Engineering, Computer Science or related technical field. Ability to communicate effectively with both technical and non-technical individuals. Flexible and practical problem solver, able to work effectively in a growing organization. Experience with a SaaS, messaging, or enterprise software company and/or background in software engineering preferred. About Us: Global Relay is the leading provider of cloud-based archiving,information governance,surveillance, andeDiscoverysolutions tothe global financesector.We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness.We deliverourservices toover 20,000customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supportsemail, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more.Recently, we also launched a compliant messaging platform specifically for the finance industry. We've won major awards for our growth, management, and culture - including the Deloitte Fast 50 Leadership Award, Canada's 10 Most Admired Corporate Cultures, and the Deloitte-sponsored Canada's Best Managed Companies awards. Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London. Having established our dominance in the North American finance industry, we have been expandingour London operations to better serve our UK and EU customers. Our four-story EMEA headquarters on Cannon Street (near St. Paul's Cathedral) features state-of-the-art amenities, a spectacular view of the city, andan Executive Briefing Centerfor customerforums and otherevents. We provide fantastic opportunities to individuals passionate about business and technology. These opportunities include working alongside members of our leadership team. Receiving mentorship from seasoned technology and business professionals. And doing business with the world's largest, most influential banks and enterprise organizations. To learn more about our business, culture, and community involvement, visit . What you can expect: At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit .
Technical Scrum Master London (Mostly Remote) £60,000 - £70,000 per year + excellent benefits VIQU have partnered with an amazing organistion who are providing services into the medical industry. They are looking for a Technical Scrum Master with a background delivering software development projects. Responsibilities: Lead and mentor scrum teams in all things related to scrum and SAFe framework. Work with delivery manager to continuously refine and improve the CI/CD processes and procedures in a DevSecOps environment. Building strong relationships with senior stakeholders. Make sure the teams you are working with adhere to the IT quality standards. Skills: Certified Scrum Master, SAFe is preferred. 5 years of experience working as a Scrum Master. Extensive experience with Agile working and toolset such as Scrum and Kanban. Understanding of DevSecOps and have worked with DevSecOps teams in the past. Experience using Azure DevOps. Understanding of the SDLC including development, testing, quality assurance and release management. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Bradley Webb, by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Mar 27, 2024
Full time
Technical Scrum Master London (Mostly Remote) £60,000 - £70,000 per year + excellent benefits VIQU have partnered with an amazing organistion who are providing services into the medical industry. They are looking for a Technical Scrum Master with a background delivering software development projects. Responsibilities: Lead and mentor scrum teams in all things related to scrum and SAFe framework. Work with delivery manager to continuously refine and improve the CI/CD processes and procedures in a DevSecOps environment. Building strong relationships with senior stakeholders. Make sure the teams you are working with adhere to the IT quality standards. Skills: Certified Scrum Master, SAFe is preferred. 5 years of experience working as a Scrum Master. Extensive experience with Agile working and toolset such as Scrum and Kanban. Understanding of DevSecOps and have worked with DevSecOps teams in the past. Experience using Azure DevOps. Understanding of the SDLC including development, testing, quality assurance and release management. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Bradley Webb, by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
First Choice Recruitment Services
Bromsgrove, Worcestershire
Project Manager Bromsgrove Salary 35/50k doe Our client is an innovative technology company engaged in cutting edge research and solution development to meet the needs of Government customers. Due to continued growth, they are looking for a Project Manager who is seeking a new challenge and advancement. You will be joining an experienced team who can help develop your skills and experience to become an integral part growing team and future. Our client is happy to consider junior project management candidates or those with experience, but enthusiasm and a willingness to learn is essential! The ideal background would be Software Engineering or IT related industries. You will need to be able to be in the office 2 or 3 days per week and ideally live within 1 hour of our offices in Tewkesbury and Bromsgrove. Due to the nature of our clients work all candidates will need to hold a British (not dual) passport and be able to undergo Security Clearance. Job Description Every project is different and, therefore, your duties will vary. Key responsibilities will include: Leading and managing multiple projects simultaneously; delivering to agreed time, cost and quality; Providing day-to-day project support to our technical teams to ensure they can deliver efficiently and work effectively; running team stand-ups to track progress against your baselined plan, encouraging a positive team culture and morale, and pro-actively identifying and removing non-technical blockers; Working with the Senior Management Team to manage and build customer relationships and to grow and win contracts; contributing to proposals, producing cost models and project plans, and helping to produce presentation material for senior client review meetings; Monitoring project performance; identifying risks and effectively communicating any areas of concern to the business, including offering recommendations for resolutions; Coordinate the production and submission of management information and project documentation to clients and internal stakeholders. Profile Candidates will have: Excellent relationship management skills and be able to motivate and guide stakeholders and teams; A sound understanding of the principles of project management and the project lifecycle, and an ability to apply these to real projects; Experience of, and be proficient in collaborative working tools such as Slack and G-Suite and also using the Microsoft Office suite of tools, especially MS Excel; Excellent verbal and written communication skills; A flexible and positive attitude and an ability to deal positively with change; The ability to plan and prioritise, and the persistence to carry tasks through to conclusion. You may also have: Recognised project management practitioner qualifications such as PRINCE2, APMP, PMP, Scaled Agile or Scrum master or equivalent experience; Experience of the risk management process; Broad experience of successfully managing projects; Knowledge of authoring and reviewing of documentation; Experience of Agile methodologies; An awareness of accounting procedures Excellent benefit package in addition to salary. To apply please forward your up to date CV. First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers
Mar 27, 2024
Full time
Project Manager Bromsgrove Salary 35/50k doe Our client is an innovative technology company engaged in cutting edge research and solution development to meet the needs of Government customers. Due to continued growth, they are looking for a Project Manager who is seeking a new challenge and advancement. You will be joining an experienced team who can help develop your skills and experience to become an integral part growing team and future. Our client is happy to consider junior project management candidates or those with experience, but enthusiasm and a willingness to learn is essential! The ideal background would be Software Engineering or IT related industries. You will need to be able to be in the office 2 or 3 days per week and ideally live within 1 hour of our offices in Tewkesbury and Bromsgrove. Due to the nature of our clients work all candidates will need to hold a British (not dual) passport and be able to undergo Security Clearance. Job Description Every project is different and, therefore, your duties will vary. Key responsibilities will include: Leading and managing multiple projects simultaneously; delivering to agreed time, cost and quality; Providing day-to-day project support to our technical teams to ensure they can deliver efficiently and work effectively; running team stand-ups to track progress against your baselined plan, encouraging a positive team culture and morale, and pro-actively identifying and removing non-technical blockers; Working with the Senior Management Team to manage and build customer relationships and to grow and win contracts; contributing to proposals, producing cost models and project plans, and helping to produce presentation material for senior client review meetings; Monitoring project performance; identifying risks and effectively communicating any areas of concern to the business, including offering recommendations for resolutions; Coordinate the production and submission of management information and project documentation to clients and internal stakeholders. Profile Candidates will have: Excellent relationship management skills and be able to motivate and guide stakeholders and teams; A sound understanding of the principles of project management and the project lifecycle, and an ability to apply these to real projects; Experience of, and be proficient in collaborative working tools such as Slack and G-Suite and also using the Microsoft Office suite of tools, especially MS Excel; Excellent verbal and written communication skills; A flexible and positive attitude and an ability to deal positively with change; The ability to plan and prioritise, and the persistence to carry tasks through to conclusion. You may also have: Recognised project management practitioner qualifications such as PRINCE2, APMP, PMP, Scaled Agile or Scrum master or equivalent experience; Experience of the risk management process; Broad experience of successfully managing projects; Knowledge of authoring and reviewing of documentation; Experience of Agile methodologies; An awareness of accounting procedures Excellent benefit package in addition to salary. To apply please forward your up to date CV. First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers
Delivery Analyst - Travel Software Organisation - Azure DevOps, Kanban, Trello, Jira Manchester/Ellesmere Port - Hybrid - 25,000 Applause IT are looking for a Delivery Analyst to join a SaaS company that have offices in Manchester and Ellesmere Port. The organisation provides software to the travel industry, working with leading airlines in order to provide the best possible prices. The role will have elements of a Scrum Master, Product Owner, and Business Analyst. The organisations team of data, analytics, and AI experts are dedicated to making their software solutions amazing. They aim to help our customers and colleagues make better business decisions and stay safe by giving them accurate data and smart tools. The organisations job is to make sure this work gets done properly and on time. You'll help decide which tasks are most important, fix any problems that get in the way, and coordinate with other teams. You need to know what success looks like and ask questions if things aren't clear. The ideal delivery analyst will have: Familiarity with Azure DevOps is preferred, but if you've used similar tools like Trello, Jira, Notion, Monday, or others, they can help you get up to speed. Knowledge of the Microsoft data stack (e.g., MS SQL Server, Power BI, Azure Data Factory) would be beneficial, but it's not mandatory. Any experience with good software development lifecycle (SDLC) practices such as source control (git), continuous integration/continuous deployment (CI/CD) and testing and release processes is valuable. Experience with any of the following tools or technologies would be advantageous in our environment: Dynamics CRM, Rabbit MQ, HubSpot, C# .NET development, or legacy Microsoft data technologies (SSIS, SSRS). Benefits include: Flexible work arrangements, including remote options. Enjoy 33 days of annual leave, which includes bank holidays. Benefit from a 5% matched company pension contribution. A modern office in central Manchester provides a comfortable environment for relaxation or team collaboration. Quarterly social events that bring together the team. This is an excellent opportunity for somebody who is of a junior level and is looking to progress within the organisation. The hybrid working pattern will mean you are in the office 1-2 days a week at either the Manchester or Ellesmere Port office. Please note that only British Citizens or those with indefinite leave to remain will be considered. If this sounds like the role for you then click APPLY NOW! Delivery Analyst - Travel Software Organisation - Azure DevOps, Kanban, Trello, Jira Manchester/Ellesmere Port - Hybrid - 25,000
Mar 27, 2024
Full time
Delivery Analyst - Travel Software Organisation - Azure DevOps, Kanban, Trello, Jira Manchester/Ellesmere Port - Hybrid - 25,000 Applause IT are looking for a Delivery Analyst to join a SaaS company that have offices in Manchester and Ellesmere Port. The organisation provides software to the travel industry, working with leading airlines in order to provide the best possible prices. The role will have elements of a Scrum Master, Product Owner, and Business Analyst. The organisations team of data, analytics, and AI experts are dedicated to making their software solutions amazing. They aim to help our customers and colleagues make better business decisions and stay safe by giving them accurate data and smart tools. The organisations job is to make sure this work gets done properly and on time. You'll help decide which tasks are most important, fix any problems that get in the way, and coordinate with other teams. You need to know what success looks like and ask questions if things aren't clear. The ideal delivery analyst will have: Familiarity with Azure DevOps is preferred, but if you've used similar tools like Trello, Jira, Notion, Monday, or others, they can help you get up to speed. Knowledge of the Microsoft data stack (e.g., MS SQL Server, Power BI, Azure Data Factory) would be beneficial, but it's not mandatory. Any experience with good software development lifecycle (SDLC) practices such as source control (git), continuous integration/continuous deployment (CI/CD) and testing and release processes is valuable. Experience with any of the following tools or technologies would be advantageous in our environment: Dynamics CRM, Rabbit MQ, HubSpot, C# .NET development, or legacy Microsoft data technologies (SSIS, SSRS). Benefits include: Flexible work arrangements, including remote options. Enjoy 33 days of annual leave, which includes bank holidays. Benefit from a 5% matched company pension contribution. A modern office in central Manchester provides a comfortable environment for relaxation or team collaboration. Quarterly social events that bring together the team. This is an excellent opportunity for somebody who is of a junior level and is looking to progress within the organisation. The hybrid working pattern will mean you are in the office 1-2 days a week at either the Manchester or Ellesmere Port office. Please note that only British Citizens or those with indefinite leave to remain will be considered. If this sounds like the role for you then click APPLY NOW! Delivery Analyst - Travel Software Organisation - Azure DevOps, Kanban, Trello, Jira Manchester/Ellesmere Port - Hybrid - 25,000
Scrum Master - Cardiff (1/2 Times Onsite Weekly) - Up to £60,000 Our client is seeking a pure Scrum Master to join their organisation. This would be a great opportunity for someone who is looking to take the next step and establish themselves as a true servant leader. Although being a start-up, their financial backing has allowed them to start becoming an established name within the South-West & Wales, doing everything right in implementing agile from day one. They are a people-first organisation with company culture at their heart. High energy, passion for Agile, and an eagerness for continuous improvement is 50% of this role. Key Responsibilities: Maximise squads' value delivery and alignment with strategic goals. Address blockers, manage risks, and resolve dependencies. Facilitate squad-level ceremonies and optimise team capacity. Collaborate with stakeholders and shield teams from disruptions. Support product goals and backlog management. Drive continuous improvement of agile practices. Manage stakeholder expectations and foster a culture of collaboration. Requirements: Experience in agile environments and Scrum Master certification. Deep knowledge of agile practices and tools. Strong interpersonal and facilitation skills. Ability to drive continuous improvement. Desired: Coaching experience, understanding of cloud-based technologies, proficiency in Jira and Confluence.
Mar 27, 2024
Full time
Scrum Master - Cardiff (1/2 Times Onsite Weekly) - Up to £60,000 Our client is seeking a pure Scrum Master to join their organisation. This would be a great opportunity for someone who is looking to take the next step and establish themselves as a true servant leader. Although being a start-up, their financial backing has allowed them to start becoming an established name within the South-West & Wales, doing everything right in implementing agile from day one. They are a people-first organisation with company culture at their heart. High energy, passion for Agile, and an eagerness for continuous improvement is 50% of this role. Key Responsibilities: Maximise squads' value delivery and alignment with strategic goals. Address blockers, manage risks, and resolve dependencies. Facilitate squad-level ceremonies and optimise team capacity. Collaborate with stakeholders and shield teams from disruptions. Support product goals and backlog management. Drive continuous improvement of agile practices. Manage stakeholder expectations and foster a culture of collaboration. Requirements: Experience in agile environments and Scrum Master certification. Deep knowledge of agile practices and tools. Strong interpersonal and facilitation skills. Ability to drive continuous improvement. Desired: Coaching experience, understanding of cloud-based technologies, proficiency in Jira and Confluence.
Location: Birmingham Contract Type: Permanent/ Full time Salary: Competitive Hours: 37.5 Benefits: Competitive Role Overview: At HealthTrust Europe (HTE), we are seeking a Project Manager to join our Business Solutions team, where you can make a difference within your role, take pride in your work and be part of a team that is taking the company into a new and exciting era. As a Project Manager, you will plan, monitor, and manage multiple, diverse medium to large projects of high complexity across multiple teams, departments, service centres and client locations. You will act as a single point of accountability on projects assigned by the Change Board, securing required resources, using PRINCE2/APM project controls and standards, and ensuring on-time completion according to specifications and within budgeted costs. Who are we? Based in Edgbaston, Birmingham, we offer solutions to manage spending effectively and improve performance, working with both public (NHS) and private healthcare providers to optimise the use of products and services to identify cost-saving opportunities. As part of the HCA Healthcare Group, in March 2023, we were named in Ethisphere's World's Most Ethical Companies for the 13th time. DUTIES (included, but not limited to): Actively communicates with HCA Healthcare UK facilities, HCA Healthcare UK Division HQ, HealthTrust Europe (Corporate), or other client stakeholders to manage multiple projects, business owner(s) and team member(s) relationships to accomplish project activities Authors/facilitates strategic documents such as project charters, education and communication plans, and detailed project plans, and presents project updates/presentations to business owners Organise project activities into manageable work efforts for team members and determine an effective approach to completing the work, as outlined in the project plan Proactively identify and manage risks, issues, cross-project dependencies, and reports on project/programme status within the published schedule Identify, manage and monitor the completion of deliverables throughout the project lifecycle Mentor colleagues in applying project management controls and use the outlined structure and templates to ensure consistency Facilitates decision-making that is required for progress on the project Authors/facilitates project implementation documentation including, but not limited to implementation toolkits and migration schedules Leads or coordinates project planning, resourcing, staffing, supply and subcontract management, progress reporting, troubleshooting and people management Ensure project results meet requirements regarding technical quality, reliability, schedule, and cost Solve technical and non-technical problems throughout the life of the project Examine and interpret complex data from multiple sources to support sound decision-making. KNOWLEDGE, SKILLS & ABILITIES: PRINCE 2/APM Projects or qualified through experience Process design and delivery with stakeholder teams Microsoft Office applications (including Microsoft Excel, Word, Visio, Outlook and PowerPoint) Expert in using Project Management tools, including Microsoft Project 2016 Ability to learn and adopt in-house software such as Salesforce (CRM tool) Good analytical skills. Process Frameworks and Standards Proven experience in business process change and analysis. Align internal and external resources to achieve objectives Understand and interpret complex instructions, proposals, and contract language Why work for us? At HealthTrust Europe we offer core benefits such as: Pension Life assurance Critical illness cover 25 days annual leave, plus Bank Holidays Hybrid working (2 days from home a week) Employees can access the following voluntary benefits and more, which are available at set times during the year: Cycle to work scheme Electric Vehicle scheme Private healthcare Gymflex Technology at home Private GP consultations Purchase up to 10 days of annual leave Why Work For Us? Whether you are passionate about making a difference in healthcare, looking for a career in healthcare supply chain or simply want to join a leading organisation with fantastic career opportunities, then read more. At HealthTrust Europe, we offer you the opportunity to join a thriving organisation; where you can make a difference within your role, take pride in your work and be part of a team that is taking the company into a new and exciting era. We offer a diverse range of core and flexible benefits that are designed to give you peace of mind and help you make the most of life both in and outside work. Our core benefits include access to a private pension scheme, life assurance from day one of employment, private healthcare for you with an option to add your family and more. Our flexible benefits package includes private GP, private dental insurance, worldwide travel insurance for you and your family, the chance to buy extra holiday days, interest-free loans to purchase technology for personal use and more. You may have experience in the following: Project Coordinator, Program Manager, Project Leader, Project Supervisor, Project Administrator, Project Officer, Project Controller, Project Facilitator, Project Planner, Project Strategist, Project Consultant, Project Analyst, Project Director, Project Executive, Project Specialist, Project Team Lead, Operations Manager, Implementation Manager, Scrum Master. REF-212464
Mar 26, 2024
Full time
Location: Birmingham Contract Type: Permanent/ Full time Salary: Competitive Hours: 37.5 Benefits: Competitive Role Overview: At HealthTrust Europe (HTE), we are seeking a Project Manager to join our Business Solutions team, where you can make a difference within your role, take pride in your work and be part of a team that is taking the company into a new and exciting era. As a Project Manager, you will plan, monitor, and manage multiple, diverse medium to large projects of high complexity across multiple teams, departments, service centres and client locations. You will act as a single point of accountability on projects assigned by the Change Board, securing required resources, using PRINCE2/APM project controls and standards, and ensuring on-time completion according to specifications and within budgeted costs. Who are we? Based in Edgbaston, Birmingham, we offer solutions to manage spending effectively and improve performance, working with both public (NHS) and private healthcare providers to optimise the use of products and services to identify cost-saving opportunities. As part of the HCA Healthcare Group, in March 2023, we were named in Ethisphere's World's Most Ethical Companies for the 13th time. DUTIES (included, but not limited to): Actively communicates with HCA Healthcare UK facilities, HCA Healthcare UK Division HQ, HealthTrust Europe (Corporate), or other client stakeholders to manage multiple projects, business owner(s) and team member(s) relationships to accomplish project activities Authors/facilitates strategic documents such as project charters, education and communication plans, and detailed project plans, and presents project updates/presentations to business owners Organise project activities into manageable work efforts for team members and determine an effective approach to completing the work, as outlined in the project plan Proactively identify and manage risks, issues, cross-project dependencies, and reports on project/programme status within the published schedule Identify, manage and monitor the completion of deliverables throughout the project lifecycle Mentor colleagues in applying project management controls and use the outlined structure and templates to ensure consistency Facilitates decision-making that is required for progress on the project Authors/facilitates project implementation documentation including, but not limited to implementation toolkits and migration schedules Leads or coordinates project planning, resourcing, staffing, supply and subcontract management, progress reporting, troubleshooting and people management Ensure project results meet requirements regarding technical quality, reliability, schedule, and cost Solve technical and non-technical problems throughout the life of the project Examine and interpret complex data from multiple sources to support sound decision-making. KNOWLEDGE, SKILLS & ABILITIES: PRINCE 2/APM Projects or qualified through experience Process design and delivery with stakeholder teams Microsoft Office applications (including Microsoft Excel, Word, Visio, Outlook and PowerPoint) Expert in using Project Management tools, including Microsoft Project 2016 Ability to learn and adopt in-house software such as Salesforce (CRM tool) Good analytical skills. Process Frameworks and Standards Proven experience in business process change and analysis. Align internal and external resources to achieve objectives Understand and interpret complex instructions, proposals, and contract language Why work for us? At HealthTrust Europe we offer core benefits such as: Pension Life assurance Critical illness cover 25 days annual leave, plus Bank Holidays Hybrid working (2 days from home a week) Employees can access the following voluntary benefits and more, which are available at set times during the year: Cycle to work scheme Electric Vehicle scheme Private healthcare Gymflex Technology at home Private GP consultations Purchase up to 10 days of annual leave Why Work For Us? Whether you are passionate about making a difference in healthcare, looking for a career in healthcare supply chain or simply want to join a leading organisation with fantastic career opportunities, then read more. At HealthTrust Europe, we offer you the opportunity to join a thriving organisation; where you can make a difference within your role, take pride in your work and be part of a team that is taking the company into a new and exciting era. We offer a diverse range of core and flexible benefits that are designed to give you peace of mind and help you make the most of life both in and outside work. Our core benefits include access to a private pension scheme, life assurance from day one of employment, private healthcare for you with an option to add your family and more. Our flexible benefits package includes private GP, private dental insurance, worldwide travel insurance for you and your family, the chance to buy extra holiday days, interest-free loans to purchase technology for personal use and more. You may have experience in the following: Project Coordinator, Program Manager, Project Leader, Project Supervisor, Project Administrator, Project Officer, Project Controller, Project Facilitator, Project Planner, Project Strategist, Project Consultant, Project Analyst, Project Director, Project Executive, Project Specialist, Project Team Lead, Operations Manager, Implementation Manager, Scrum Master. REF-212464
UK Research and Innovation (UKRI)
Swindon, Wiltshire
Salary : £ 54,043 Hours : Full Time Contract Type: Open Ended Location : Polaris House, Swindon (Hybrid Working) Closing Date: Wednesday 3 April 2024 Job Overview: The Senior Delivery Manager will work within our in-house BaU function providing delivery management of the Funding Service in line with Government Digital Service standard. You will organise and lead a multi-disciplinary team of designers, business analysts, development engineers, testers and platform engineers, ensuring the team is motivated and empowered to deliver its goals. Exciting role to work closely with product managers to ensure the end-to-end software development process runs in the most efficient way, empowering team members to deliver their goals and ensure they are communicating with each other. Key Responsibilities: Delivery Management - Optimise the delivery flow of teams and can actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. Identify innovative ways to unblock issues. Agile and Lean Practices - Coach and lead teams in Agile and Lean practices. Act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team. Create or tailor new ways of working, and constantly innovate. Stakeholder Management - Mediate between senior stakeholders and build relationships, communicating with stakeholders at all levels. Manage stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales. Speak on behalf of and represent the community to large audiences inside and outside of government Product/User Centred Design (UCD) - In line with Cabinet Office digital standards, demonstrate through team work that user needs evidenced from researching, testing and iterating with users deliver the best value for the public purse. You will ensure that service design and interaction design skills form part of each product or service in some capacity in order to validate the business case for change, or avoid solutionising based upon unproven assumptions which causes risk and uncertainty. Commercial Management - Take responsibility for complex relationships with contracted suppliers and can identify contractual frameworks and appropriate suppliers. Negotiate with contracted suppliers to gain good value Person Specification: Essential You will have agile delivery and/or Scrum Master qualifications Experience delivery management leading agile teams as a Scrum Master or Product Owner experience in a scrum/kanban environment Experience of working with User Centred Design teams Experience of working on a project implementing to the Government Digital Service standard Experience of leading and organising remote based teams of 10+ team members Why choose UKRI? We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package! We are committed to supporting employees' development and promote a culture of continuous learning! A list of benefits below; An outstanding defined benefit pension scheme 30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent) Employee discounts and offers on retail and leisure activities Employee assistance programme, providing confidential help and advice Flexible working options How to Apply Applicants are required to provide an up-to-date CV and a cover letter outlining their suitability for the role. Further information on how to apply is listed on our careers page.
Mar 26, 2024
Full time
Salary : £ 54,043 Hours : Full Time Contract Type: Open Ended Location : Polaris House, Swindon (Hybrid Working) Closing Date: Wednesday 3 April 2024 Job Overview: The Senior Delivery Manager will work within our in-house BaU function providing delivery management of the Funding Service in line with Government Digital Service standard. You will organise and lead a multi-disciplinary team of designers, business analysts, development engineers, testers and platform engineers, ensuring the team is motivated and empowered to deliver its goals. Exciting role to work closely with product managers to ensure the end-to-end software development process runs in the most efficient way, empowering team members to deliver their goals and ensure they are communicating with each other. Key Responsibilities: Delivery Management - Optimise the delivery flow of teams and can actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. Identify innovative ways to unblock issues. Agile and Lean Practices - Coach and lead teams in Agile and Lean practices. Act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team. Create or tailor new ways of working, and constantly innovate. Stakeholder Management - Mediate between senior stakeholders and build relationships, communicating with stakeholders at all levels. Manage stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales. Speak on behalf of and represent the community to large audiences inside and outside of government Product/User Centred Design (UCD) - In line with Cabinet Office digital standards, demonstrate through team work that user needs evidenced from researching, testing and iterating with users deliver the best value for the public purse. You will ensure that service design and interaction design skills form part of each product or service in some capacity in order to validate the business case for change, or avoid solutionising based upon unproven assumptions which causes risk and uncertainty. Commercial Management - Take responsibility for complex relationships with contracted suppliers and can identify contractual frameworks and appropriate suppliers. Negotiate with contracted suppliers to gain good value Person Specification: Essential You will have agile delivery and/or Scrum Master qualifications Experience delivery management leading agile teams as a Scrum Master or Product Owner experience in a scrum/kanban environment Experience of working with User Centred Design teams Experience of working on a project implementing to the Government Digital Service standard Experience of leading and organising remote based teams of 10+ team members Why choose UKRI? We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package! We are committed to supporting employees' development and promote a culture of continuous learning! A list of benefits below; An outstanding defined benefit pension scheme 30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent) Employee discounts and offers on retail and leisure activities Employee assistance programme, providing confidential help and advice Flexible working options How to Apply Applicants are required to provide an up-to-date CV and a cover letter outlining their suitability for the role. Further information on how to apply is listed on our careers page.
Salesforce Developer required by market leading, professional services organisation based in Cardiff. This is a hybrid role with 1-2 days a week onsite with flexibility. The successful Salesforce Developer to take on a core strategic position within an expanding development team. Responsibilities Include: Working closely with the current development team to complete product upgrades and refactoring work in line with client requirements and strategic changes. Work on a sprint cycle overseen by the Scrum Master and adopts a generally agile model of development. Assist with assessing the commercial impacts and mitigating risk of changes made as part of upgrades to a managed package. Work closely with the Product Strategy department with scoping and creating specifications for new changes. Work with version control tools such as GitHub/GitLab and review merge requests from Junior Developers as well as running pipelines between different development environments. Required Experience: Minimum 3-5 years commercial Salesforce development experience Apex/VisualForce/LWC/Aura Data Modelling Asynchronous Apex Salesforce Sharing GIT/VSC (or similar version control system) Desirables: Salesforce Experiences Heroku REST API Python Programming Managed Packages This fantastic role comes with a salary of £50,000-75,000 p/a (Depending on experience) and is accompanied with a 12.5% annual bonus, 25 days paid holiday, a flexible pension scheme, flexible working opportunities, childcare vouchers, 6 months maternity leave, continued investment in your career, Bike to Work, discounts and many more.
Mar 26, 2024
Full time
Salesforce Developer required by market leading, professional services organisation based in Cardiff. This is a hybrid role with 1-2 days a week onsite with flexibility. The successful Salesforce Developer to take on a core strategic position within an expanding development team. Responsibilities Include: Working closely with the current development team to complete product upgrades and refactoring work in line with client requirements and strategic changes. Work on a sprint cycle overseen by the Scrum Master and adopts a generally agile model of development. Assist with assessing the commercial impacts and mitigating risk of changes made as part of upgrades to a managed package. Work closely with the Product Strategy department with scoping and creating specifications for new changes. Work with version control tools such as GitHub/GitLab and review merge requests from Junior Developers as well as running pipelines between different development environments. Required Experience: Minimum 3-5 years commercial Salesforce development experience Apex/VisualForce/LWC/Aura Data Modelling Asynchronous Apex Salesforce Sharing GIT/VSC (or similar version control system) Desirables: Salesforce Experiences Heroku REST API Python Programming Managed Packages This fantastic role comes with a salary of £50,000-75,000 p/a (Depending on experience) and is accompanied with a 12.5% annual bonus, 25 days paid holiday, a flexible pension scheme, flexible working opportunities, childcare vouchers, 6 months maternity leave, continued investment in your career, Bike to Work, discounts and many more.
Company description: ClearCourse Job description: Are you eager to join a vibrant, fast paced, flexible and mentally stimulating environment where you will have the opportunity to further your skills and career as a Business Analyst, and work alongside passionate team members who will help you develop? Why work for us? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Hybrid-working model with 25 days annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships What will this role consist of? As a Business Analyst, you will work within an agile delivery team, typically including Developers, Solution Architects, UX/UI specialists, QA Engineers and Scrum Masters (client-facing Project Manager). The role is responsible for ensuring a common understanding of the requirements and solution across the agile delivery team and client. The core objective is to design the best possible solution with the available budget. The Business Analyst role is responsible for the creation, refinement and client sign off of all Features and User Stories in Azure DevOps on their assigned projects. Documenting / reviewing "as is workflows" and designing "to be workflows" in conjunction with the Solution Architect. Desirable experience/characteristics: A minimum of 3 years' experience business analysis in a software development environment. Previous experience of working within membership services Strong written and verbal communication skills, with the ability to talk and present to a range of audiences Well organised with the ability to work on multiple projects concurrently within project timeframes Exceptional analytical and conceptual thinking skills. Competent in Microsoft applications including Word, Excel, Viso and Outlook. Experience of working with Jira and/or DevOps Who are ClearCourse? ClearCourse is a disruptive tech company with one mission - to help our customers' businesses become even better As a business, we're growing (900+ employees in 5 years to be exact), currently providing more than 40 software and payments solutions to 20,000+ businesses. With ClearCourse Hubs, in London and Preston, and operations in various locations across the UK and overseas. We look forward to receiving your application.
Mar 26, 2024
Full time
Company description: ClearCourse Job description: Are you eager to join a vibrant, fast paced, flexible and mentally stimulating environment where you will have the opportunity to further your skills and career as a Business Analyst, and work alongside passionate team members who will help you develop? Why work for us? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Hybrid-working model with 25 days annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships What will this role consist of? As a Business Analyst, you will work within an agile delivery team, typically including Developers, Solution Architects, UX/UI specialists, QA Engineers and Scrum Masters (client-facing Project Manager). The role is responsible for ensuring a common understanding of the requirements and solution across the agile delivery team and client. The core objective is to design the best possible solution with the available budget. The Business Analyst role is responsible for the creation, refinement and client sign off of all Features and User Stories in Azure DevOps on their assigned projects. Documenting / reviewing "as is workflows" and designing "to be workflows" in conjunction with the Solution Architect. Desirable experience/characteristics: A minimum of 3 years' experience business analysis in a software development environment. Previous experience of working within membership services Strong written and verbal communication skills, with the ability to talk and present to a range of audiences Well organised with the ability to work on multiple projects concurrently within project timeframes Exceptional analytical and conceptual thinking skills. Competent in Microsoft applications including Word, Excel, Viso and Outlook. Experience of working with Jira and/or DevOps Who are ClearCourse? ClearCourse is a disruptive tech company with one mission - to help our customers' businesses become even better As a business, we're growing (900+ employees in 5 years to be exact), currently providing more than 40 software and payments solutions to 20,000+ businesses. With ClearCourse Hubs, in London and Preston, and operations in various locations across the UK and overseas. We look forward to receiving your application.
Salesforce Developer required by market leading, professional services organisation based in Cardiff. This is a hybrid role with 1-2 days a week onsite with flexibility. The successful Salesforce Developer to take on a core strategic position within an expanding development team. Responsibilities Include: Working closely with the current development team to complete product upgrades and refactoring work in line with client requirements and strategic changes. Work on a sprint cycle overseen by the Scrum Master and adopts a generally agile model of development. Assist with assessing the commercial impacts and mitigating risk of changes made as part of upgrades to a managed package. Work closely with the Product Strategy department with scoping and creating specifications for new changes. Work with version control tools such as GitHub/GitLab and review merge requests from Junior Developers as well as running pipelines between different development environments. Required Experience: Minimum 3-5 years commercial Salesforce development experience Apex/VisualForce/LWC/Aura Data Modelling Asynchronous Apex Salesforce Sharing GIT/VSC (or similar version control system) Desirables: Salesforce Experiences Heroku REST API Python Programming Managed Packages This fantastic role comes with a salary of (phone number removed) p/a (Depending on experience) and is accompanied with a 12.5% annual bonus, 25 days paid holiday, a flexible pension scheme, flexible working opportunities, childcare vouchers, 6 months maternity leave, continued investment in your career, Bike to Work, discounts and many more.
Mar 26, 2024
Full time
Salesforce Developer required by market leading, professional services organisation based in Cardiff. This is a hybrid role with 1-2 days a week onsite with flexibility. The successful Salesforce Developer to take on a core strategic position within an expanding development team. Responsibilities Include: Working closely with the current development team to complete product upgrades and refactoring work in line with client requirements and strategic changes. Work on a sprint cycle overseen by the Scrum Master and adopts a generally agile model of development. Assist with assessing the commercial impacts and mitigating risk of changes made as part of upgrades to a managed package. Work closely with the Product Strategy department with scoping and creating specifications for new changes. Work with version control tools such as GitHub/GitLab and review merge requests from Junior Developers as well as running pipelines between different development environments. Required Experience: Minimum 3-5 years commercial Salesforce development experience Apex/VisualForce/LWC/Aura Data Modelling Asynchronous Apex Salesforce Sharing GIT/VSC (or similar version control system) Desirables: Salesforce Experiences Heroku REST API Python Programming Managed Packages This fantastic role comes with a salary of (phone number removed) p/a (Depending on experience) and is accompanied with a 12.5% annual bonus, 25 days paid holiday, a flexible pension scheme, flexible working opportunities, childcare vouchers, 6 months maternity leave, continued investment in your career, Bike to Work, discounts and many more.
Product Owner 3 days per week on site A great opportunity for an experienced Product Owner to join a financial services company during their modernisation journey. You will own the product technology list, from initial shaping through to live implementation. You will be responsible for the feature team of engineers and analysts, responsible for technical product changes across the platform and products that support the company as well as driving optimisation of product feature delivery. Reporting to the Lead Product Owner you will Play a key role in understanding customer and market needs and translate them into actionable product requirements. Define, prioritise and ensure clear communication of requirements to deliver product features using EPICS and user stories. Grow the team of Scrum Masters and Bas Deputising for the Lead Product Owner Define and deliver value to customers and the organisation to achieve business outcomes Work closely with the organisation and SMEs to develop and execute the company's desired product technology outcomes . Work with cross-functional teams, including technology, design, customer service and 2nd Line of Defence to ensure successful delivery of products and features. Your background You will be an experienced Product Owner with excellent experience of product technology management and delivery, from ideation to launch and ongoing management. Ideally you will have experience in the financial services industry within a technology setting with a strong understanding of the UK market and customer needs - particularly with lending and saving platforms. Excellent experience working with cross-functional teams, including technology, design, and customer service Strong analytical and problem-solving skills, with the ability to use data to inform decision-making and drive business growth. Experience of Agile development methodologies. Strong knowledge of technology and ability to evaluate the potential impact of new technologies on products.
Mar 26, 2024
Full time
Product Owner 3 days per week on site A great opportunity for an experienced Product Owner to join a financial services company during their modernisation journey. You will own the product technology list, from initial shaping through to live implementation. You will be responsible for the feature team of engineers and analysts, responsible for technical product changes across the platform and products that support the company as well as driving optimisation of product feature delivery. Reporting to the Lead Product Owner you will Play a key role in understanding customer and market needs and translate them into actionable product requirements. Define, prioritise and ensure clear communication of requirements to deliver product features using EPICS and user stories. Grow the team of Scrum Masters and Bas Deputising for the Lead Product Owner Define and deliver value to customers and the organisation to achieve business outcomes Work closely with the organisation and SMEs to develop and execute the company's desired product technology outcomes . Work with cross-functional teams, including technology, design, customer service and 2nd Line of Defence to ensure successful delivery of products and features. Your background You will be an experienced Product Owner with excellent experience of product technology management and delivery, from ideation to launch and ongoing management. Ideally you will have experience in the financial services industry within a technology setting with a strong understanding of the UK market and customer needs - particularly with lending and saving platforms. Excellent experience working with cross-functional teams, including technology, design, and customer service Strong analytical and problem-solving skills, with the ability to use data to inform decision-making and drive business growth. Experience of Agile development methodologies. Strong knowledge of technology and ability to evaluate the potential impact of new technologies on products.
Machine Learning Engineer Analytics Centre of Excellence (ACOE) London/Hybrid The Analytics Centre of Excellence (ACOE) is positively impacting patient lives through the anticipation and delivery of Decision Intelligence solutions that increase clinical trial success, shorten drug development timelines, and reduce costs in bringing new drugs to market, getting much-needed drugs to patients faster through successful clinical trial delivery. Our vision at the ACOE is that every decision our users and clients make in R&D is made through Decision Intelligence, allowing speedy access to safe, novel, and effective treatments for all patients. ACOE Product Portfolio: In trial strategy, we are using Machine Learning (ML) to recommend countries and clinical trial sites and accurately predict clinical study timelines. We are deploying ML at clinical trial sites to read Electronic Medical Records data and find undiagnosed patients that are otherwise challenging to identify. We are optimizing our patient outreach targeting and are predicting participant dropout. In addition, problems in patient recruitment are being solved with ML. Further upstream in R&D we are predicting clinical trial outcomes, drug-protein interactions, repurposing drugs and even leveraging ML to optimize molecules. Job Overview Develop fit for purpose AIML models/algorithms/processes to address pharma/healthcare applications and innovative products upon completion of prototypes followed by the building of production grade algorithms/automation engines for client deliverables. Test for viability to deliver final products to clients. Able to bring newly researched ideas to reality quickly and on a large scale. Design, build, test, and deliver products from post-prototype to client delivery. Essential Functions • Facilitates the transformation of machine learning research domain expertise in the areas of human data into viable prototypes • Facilitates the development of features of models on individual projects and/or products with guidance and support from others • Develops understanding of the creation of new algorithms through working alongside other Machine Learning Engineers and Machine Learning Research Scientists • Facilitates the building and training of new production grade algorithms that can learn from complex, high dimensionality data to uncover patterns from which machine learning models and applications can be developed • Uses a variety of techniques to improve the performance of individual natural language processing and/or machine learning algorithms • Facilitates the testing and validation of models to determine viability for deployment with guidance and support from others • Consult for internal and external clients, implement solution development and innovation to meet clients' needs, facilitate client AI project technical delivery What we're looking for • Master's Degree Master's Degree in Machine Learning, Statistics, Computer Science, Physics, Math, or related field • Several years' experience working on creating machine learning algorithms • Programming experience using one or more of the following: Python, Java, C++, R, Go, Kubernetes, Deep learning or equivalent. • Python (Scikit-learn, Tensor Flow, Pandas, NumPy, SciPy) SQL, Linux/mac command-line tools • Experience with building, testing, measuring, and deploying machine learning models in production • Familiarity with ML algorithms (classification, regression) and processes (how to build models, assess their goodness of fit, etc.) • Familiarity with agile software development lifecycle (SCRUM, Kanban, etc.) • Previous experience of owning, maintaining, and enhancing software data products • Attention to clarity of code, ease of development, and correctness of implementations • Good knowledge of software development best practices including testing, continuous integration, and DevOps tools Preferred Requirements: • Knowledge and experience of Hierarchical Modelling • Experience with clinical domain and with regulated data • Used Deep Neural Network libraries such as Tensor Flow, especially with Bayesian Neural Networks • Knowledge of cloud systems such as AWS, Azure, GCP and containerization such as Docker • Experience working with large, real-world datasets • Demonstrated in-depth understanding of product development lifecycle • Demonstrated aptitude for and interest in peer mentorship • Experience deploying code into production through CI/CD tools • Knowledge of biostatistics/life sciences/healthcare technology • Knowledge of UX principles • Experience working in the Hadoop ecosystem Why Join? Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry. You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. It's an exciting time to join and reimagine what's possible in healthcare. IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential. We thank all applicants for their interest; however only those selected for interview will be contacted. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at Company: IQVIA Ltd. (GB80) Qualifications: Language requirements: Specific requirements: Educational level: Level of experience (years): Senior (5+ years of experience) How to apply: Please mention NLP People as a source when applying Tagged as: Classification , Industry , Natural Language Processing , Neural Networks , NLP , Unspecified
Mar 26, 2024
Full time
Machine Learning Engineer Analytics Centre of Excellence (ACOE) London/Hybrid The Analytics Centre of Excellence (ACOE) is positively impacting patient lives through the anticipation and delivery of Decision Intelligence solutions that increase clinical trial success, shorten drug development timelines, and reduce costs in bringing new drugs to market, getting much-needed drugs to patients faster through successful clinical trial delivery. Our vision at the ACOE is that every decision our users and clients make in R&D is made through Decision Intelligence, allowing speedy access to safe, novel, and effective treatments for all patients. ACOE Product Portfolio: In trial strategy, we are using Machine Learning (ML) to recommend countries and clinical trial sites and accurately predict clinical study timelines. We are deploying ML at clinical trial sites to read Electronic Medical Records data and find undiagnosed patients that are otherwise challenging to identify. We are optimizing our patient outreach targeting and are predicting participant dropout. In addition, problems in patient recruitment are being solved with ML. Further upstream in R&D we are predicting clinical trial outcomes, drug-protein interactions, repurposing drugs and even leveraging ML to optimize molecules. Job Overview Develop fit for purpose AIML models/algorithms/processes to address pharma/healthcare applications and innovative products upon completion of prototypes followed by the building of production grade algorithms/automation engines for client deliverables. Test for viability to deliver final products to clients. Able to bring newly researched ideas to reality quickly and on a large scale. Design, build, test, and deliver products from post-prototype to client delivery. Essential Functions • Facilitates the transformation of machine learning research domain expertise in the areas of human data into viable prototypes • Facilitates the development of features of models on individual projects and/or products with guidance and support from others • Develops understanding of the creation of new algorithms through working alongside other Machine Learning Engineers and Machine Learning Research Scientists • Facilitates the building and training of new production grade algorithms that can learn from complex, high dimensionality data to uncover patterns from which machine learning models and applications can be developed • Uses a variety of techniques to improve the performance of individual natural language processing and/or machine learning algorithms • Facilitates the testing and validation of models to determine viability for deployment with guidance and support from others • Consult for internal and external clients, implement solution development and innovation to meet clients' needs, facilitate client AI project technical delivery What we're looking for • Master's Degree Master's Degree in Machine Learning, Statistics, Computer Science, Physics, Math, or related field • Several years' experience working on creating machine learning algorithms • Programming experience using one or more of the following: Python, Java, C++, R, Go, Kubernetes, Deep learning or equivalent. • Python (Scikit-learn, Tensor Flow, Pandas, NumPy, SciPy) SQL, Linux/mac command-line tools • Experience with building, testing, measuring, and deploying machine learning models in production • Familiarity with ML algorithms (classification, regression) and processes (how to build models, assess their goodness of fit, etc.) • Familiarity with agile software development lifecycle (SCRUM, Kanban, etc.) • Previous experience of owning, maintaining, and enhancing software data products • Attention to clarity of code, ease of development, and correctness of implementations • Good knowledge of software development best practices including testing, continuous integration, and DevOps tools Preferred Requirements: • Knowledge and experience of Hierarchical Modelling • Experience with clinical domain and with regulated data • Used Deep Neural Network libraries such as Tensor Flow, especially with Bayesian Neural Networks • Knowledge of cloud systems such as AWS, Azure, GCP and containerization such as Docker • Experience working with large, real-world datasets • Demonstrated in-depth understanding of product development lifecycle • Demonstrated aptitude for and interest in peer mentorship • Experience deploying code into production through CI/CD tools • Knowledge of biostatistics/life sciences/healthcare technology • Knowledge of UX principles • Experience working in the Hadoop ecosystem Why Join? Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry. You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. It's an exciting time to join and reimagine what's possible in healthcare. IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential. We thank all applicants for their interest; however only those selected for interview will be contacted. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at Company: IQVIA Ltd. (GB80) Qualifications: Language requirements: Specific requirements: Educational level: Level of experience (years): Senior (5+ years of experience) How to apply: Please mention NLP People as a source when applying Tagged as: Classification , Industry , Natural Language Processing , Neural Networks , NLP , Unspecified
Product Owner 3 days per week on site A great opportunity for an experienced Product Owner to join a financial services company during their modernisation journey. You will own the product technology list, from initial shaping through to live implementation. You will be responsible for the feature team of engineers and analysts, responsible for technical product changes across the platform and products that support the company as well as driving optimisation of product feature delivery. Reporting to the Lead Product Owner you will Play a key role in understanding customer and market needs and translate them into actionable product requirements. Define, prioritise and ensure clear communication of requirements to deliver product features using EPICS and user stories. Grow the team of Scrum Masters and Bas Deputising for the Lead Product Owner Define and deliver value to customers and the organisation to achieve business outcomes Work closely with the organisation and SMEs to develop and execute the company's desired product technology outcomes . Work with cross-functional teams, including technology, design, customer service and 2nd Line of Defence to ensure successful delivery of products and features. Your background You will be an experienced Product Owner with excellent experience of product technology management and delivery, from ideation to launch and ongoing management. Ideally you will have experience in the financial services industry within a technology setting with a strong understanding of the UK market and customer needs - particularly with lending and saving platforms. Excellent experience working with cross-functional teams, including technology, design, and customer service Strong analytical and problem-solving skills, with the ability to use data to inform decision-making and drive business growth. Experience of Agile development methodologies. Strong knowledge of technology and ability to evaluate the potential impact of new technologies on products.
Mar 26, 2024
Full time
Product Owner 3 days per week on site A great opportunity for an experienced Product Owner to join a financial services company during their modernisation journey. You will own the product technology list, from initial shaping through to live implementation. You will be responsible for the feature team of engineers and analysts, responsible for technical product changes across the platform and products that support the company as well as driving optimisation of product feature delivery. Reporting to the Lead Product Owner you will Play a key role in understanding customer and market needs and translate them into actionable product requirements. Define, prioritise and ensure clear communication of requirements to deliver product features using EPICS and user stories. Grow the team of Scrum Masters and Bas Deputising for the Lead Product Owner Define and deliver value to customers and the organisation to achieve business outcomes Work closely with the organisation and SMEs to develop and execute the company's desired product technology outcomes . Work with cross-functional teams, including technology, design, customer service and 2nd Line of Defence to ensure successful delivery of products and features. Your background You will be an experienced Product Owner with excellent experience of product technology management and delivery, from ideation to launch and ongoing management. Ideally you will have experience in the financial services industry within a technology setting with a strong understanding of the UK market and customer needs - particularly with lending and saving platforms. Excellent experience working with cross-functional teams, including technology, design, and customer service Strong analytical and problem-solving skills, with the ability to use data to inform decision-making and drive business growth. Experience of Agile development methodologies. Strong knowledge of technology and ability to evaluate the potential impact of new technologies on products.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client is the UK's largest electricity transmission and distribution business in the UK. They are looking for a Senior Digital Capability Manager. Role: Senior Digital Capability Manager Strategic leadership role Duration: 6 Months Location: Wokingham Rate: £900 - £1000 per day (umbrella) Job Details: In short: Digital Director, Head of Digital, Senior Capability Manager within Digital required to join a large utilities provider and be responsible for driving change and transformation around their digital people capability. This is a strategic, leadership role requiring excellent technical knowledge. You will need to assess our current people's skillset in digital tech and drive change across the business to achieve a modern digital workplace. This is not a Programme Manager, Scrum Master, Agile Delivery, Human Resources role. We would expect this person to come originally from a software engineering background and have moved into something that looks like Tech Lead, Product Manager and then on to digital strategy. The big question we need to answer in digital people capability is, 'What does a good, modern, digital workplace look like?'. In full: The Ways of working team is accountable for shifting the company's Digital organisation towards Agile DevSecOps ways of working. Reporting directly to the Head of Ways of working & Capability, the Capability Senior manager - Digital workforce will form part of the Ways of working Leadership team. The key objective of this role is to achieve a workforce capability that can sustain the Agile DevSecOps ways of delivering digital programs. This role defines strategic capability development initiatives, from development through successful execution, under the guidance of senior leadership and department heads. This role will plan for constantly evolving capability of Digital workforce in DD&T to ensure that it is fit for purpose to achieve the organisational goals. This role partners and works closely with the DD&T leadership, Workforce planning, talent acquisition and People and culture team (L&D business partner, Union etc) to help drive the strategic. This role will support the review, design, and execute improvements to organisational structure; find knowledge and skills gaps and help address them. Improve current processes and optimise organisational procedures for efficiency and productivity. This role will require to lead teams by influencing, assist and drive communication in collaboration with communication lead to drive constant capability development and unite people across the organisation to keep them moving forward. This role will closely collaborate with experienced digital professional within the DD&T to develop and implement a capability development framework including, role description, skills matrix etc. for digital roles. By liaising with L&D, this role will ensure that learning needs of the organisation are addressed and improved based on the evolving digital capability. Key accountabilities: Serve as liaison with teams, executives, and senior leaders regarding overall capability of the digital workforce, employee well-being, and planning. Define and deliver programs to undertake capability assessment, gap identification and implementation plan through up/reskilling and recruitment that support shifting the skills within the organisation towards Agile DevOps. Ensures that the capability gaps are fed into wide appropriate processes, e.g. Succession, career path and development frameworks. On behalf of DD&T, lead the engagement with wide capability development, talent strategy and employee value proposition related initiatives. Collaborate with the P&C with new hires, including documentation and onboarding. In collaboration with the leaders within DD&T, P&C and L&D, develop digital capability framework including Role families, skills, proficiency levels, standardised role titles etc. Active collaboration with talent acquisition team to deliver job descriptions to drive standardisation, alignment to skills matrix and achieve desirable capability in the organisation. Proactive liaison with Leaders in the function, Resourcing Partners, HR Business Partners (HRBP) to understand requirements and facilitate effective capability development decisions. Identify key metrics to measure and track success of digital capability. Leading on the development of a culture of continuous improvement, introducing impact measured analytics to demonstrate scale of success of learning and development delivery, inform future L&D activities and demonstrate return on investment. Lead capability development initiatives within wider business to achieve digital fluency across organisations. Actively engage with the LT and HR to support the sourcing of people e.g. Graduates/Apprenticeship/critical and scarce skills. Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.
Mar 26, 2024
Full time
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client is the UK's largest electricity transmission and distribution business in the UK. They are looking for a Senior Digital Capability Manager. Role: Senior Digital Capability Manager Strategic leadership role Duration: 6 Months Location: Wokingham Rate: £900 - £1000 per day (umbrella) Job Details: In short: Digital Director, Head of Digital, Senior Capability Manager within Digital required to join a large utilities provider and be responsible for driving change and transformation around their digital people capability. This is a strategic, leadership role requiring excellent technical knowledge. You will need to assess our current people's skillset in digital tech and drive change across the business to achieve a modern digital workplace. This is not a Programme Manager, Scrum Master, Agile Delivery, Human Resources role. We would expect this person to come originally from a software engineering background and have moved into something that looks like Tech Lead, Product Manager and then on to digital strategy. The big question we need to answer in digital people capability is, 'What does a good, modern, digital workplace look like?'. In full: The Ways of working team is accountable for shifting the company's Digital organisation towards Agile DevSecOps ways of working. Reporting directly to the Head of Ways of working & Capability, the Capability Senior manager - Digital workforce will form part of the Ways of working Leadership team. The key objective of this role is to achieve a workforce capability that can sustain the Agile DevSecOps ways of delivering digital programs. This role defines strategic capability development initiatives, from development through successful execution, under the guidance of senior leadership and department heads. This role will plan for constantly evolving capability of Digital workforce in DD&T to ensure that it is fit for purpose to achieve the organisational goals. This role partners and works closely with the DD&T leadership, Workforce planning, talent acquisition and People and culture team (L&D business partner, Union etc) to help drive the strategic. This role will support the review, design, and execute improvements to organisational structure; find knowledge and skills gaps and help address them. Improve current processes and optimise organisational procedures for efficiency and productivity. This role will require to lead teams by influencing, assist and drive communication in collaboration with communication lead to drive constant capability development and unite people across the organisation to keep them moving forward. This role will closely collaborate with experienced digital professional within the DD&T to develop and implement a capability development framework including, role description, skills matrix etc. for digital roles. By liaising with L&D, this role will ensure that learning needs of the organisation are addressed and improved based on the evolving digital capability. Key accountabilities: Serve as liaison with teams, executives, and senior leaders regarding overall capability of the digital workforce, employee well-being, and planning. Define and deliver programs to undertake capability assessment, gap identification and implementation plan through up/reskilling and recruitment that support shifting the skills within the organisation towards Agile DevOps. Ensures that the capability gaps are fed into wide appropriate processes, e.g. Succession, career path and development frameworks. On behalf of DD&T, lead the engagement with wide capability development, talent strategy and employee value proposition related initiatives. Collaborate with the P&C with new hires, including documentation and onboarding. In collaboration with the leaders within DD&T, P&C and L&D, develop digital capability framework including Role families, skills, proficiency levels, standardised role titles etc. Active collaboration with talent acquisition team to deliver job descriptions to drive standardisation, alignment to skills matrix and achieve desirable capability in the organisation. Proactive liaison with Leaders in the function, Resourcing Partners, HR Business Partners (HRBP) to understand requirements and facilitate effective capability development decisions. Identify key metrics to measure and track success of digital capability. Leading on the development of a culture of continuous improvement, introducing impact measured analytics to demonstrate scale of success of learning and development delivery, inform future L&D activities and demonstrate return on investment. Lead capability development initiatives within wider business to achieve digital fluency across organisations. Actively engage with the LT and HR to support the sourcing of people e.g. Graduates/Apprenticeship/critical and scarce skills. Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.
£400 per day outside IR35 6 months (with view to extend) Hurley, Berkshire UK Your new company Our client is a leading provider of managed IoT connectivity, SIM and eSIM solutions for any device, anywhere in the world. Since its inception in 2000, they have been at the forefront of the connected future. They deliver complete managed solutions across both mobile and satellite-based networks. Their unique selling proposition is their ability to overlay a private secure network across the global mobile networks, providing customers access to an otherwise high-cost and complex platform. This infrastructure-as-a-service has transformed organisations' capabilities in deploying secure and resilient network structures. They operate in several countries and are backed by a private equity firm, providing financial strength and stability. As such, they are now seeking an experienced Scrum Master to help them on this journey. Your new role In your role, you are accountable for implementing the Scrum framework in a new virtual team. Your responsibilities include coaching teams in Agile ways of working to deliver value and exceed customer expectations. You will help Scrum teams work effectively towards business objectives while maintaining high quality standards. Part of your role involves scheduling and supporting the facilitation of Scrum events and Agile meetings, ensuring they are positive and productive. You will establish a culture of continuous improvement and manage impediments to delivery, enabling teams to focus on achieving their Sprint Goals. You will also support the Product Owners with the management of the Product Backlog, release planning, and the facilitation of refinement and estimation sessions. Your role includes coaching teams to be self-managing and cross-functional. You will identify and manage project risks and mitigations. Lastly, you will motivate teams to succeed in their objectives. What you'll need to succeed With at least 3 years of hands-on experience as a Scrum Master or Agile Coach for a software development team, preferably in large multi-team projects, you have a proven track record. You have successfully implemented the Scrum framework in a new virtual team and hold a certification as a Scrum Master (CSM, PSM, or similar). You are experienced in managing multiple backlogs and projects in JIRA and Confluence, with advanced knowledge of JIRA being an advantage. Your exceptional communication and stakeholder management skills set you apart, and you have demonstrated experience in working on multiple projects concurrently and managing priorities. You are proficient in the use of flow metrics to drive improvements and increase predictability. Your strong interpersonal skills and confidence in conflict resolution are key to your success. You have a working knowledge of other Agile frameworks such as Kanban and XP. As a servant leader, you are focused on the needs of the team and are passionate about helping teams achieve their goals and continuously improve their ways of working. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 26, 2024
Full time
£400 per day outside IR35 6 months (with view to extend) Hurley, Berkshire UK Your new company Our client is a leading provider of managed IoT connectivity, SIM and eSIM solutions for any device, anywhere in the world. Since its inception in 2000, they have been at the forefront of the connected future. They deliver complete managed solutions across both mobile and satellite-based networks. Their unique selling proposition is their ability to overlay a private secure network across the global mobile networks, providing customers access to an otherwise high-cost and complex platform. This infrastructure-as-a-service has transformed organisations' capabilities in deploying secure and resilient network structures. They operate in several countries and are backed by a private equity firm, providing financial strength and stability. As such, they are now seeking an experienced Scrum Master to help them on this journey. Your new role In your role, you are accountable for implementing the Scrum framework in a new virtual team. Your responsibilities include coaching teams in Agile ways of working to deliver value and exceed customer expectations. You will help Scrum teams work effectively towards business objectives while maintaining high quality standards. Part of your role involves scheduling and supporting the facilitation of Scrum events and Agile meetings, ensuring they are positive and productive. You will establish a culture of continuous improvement and manage impediments to delivery, enabling teams to focus on achieving their Sprint Goals. You will also support the Product Owners with the management of the Product Backlog, release planning, and the facilitation of refinement and estimation sessions. Your role includes coaching teams to be self-managing and cross-functional. You will identify and manage project risks and mitigations. Lastly, you will motivate teams to succeed in their objectives. What you'll need to succeed With at least 3 years of hands-on experience as a Scrum Master or Agile Coach for a software development team, preferably in large multi-team projects, you have a proven track record. You have successfully implemented the Scrum framework in a new virtual team and hold a certification as a Scrum Master (CSM, PSM, or similar). You are experienced in managing multiple backlogs and projects in JIRA and Confluence, with advanced knowledge of JIRA being an advantage. Your exceptional communication and stakeholder management skills set you apart, and you have demonstrated experience in working on multiple projects concurrently and managing priorities. You are proficient in the use of flow metrics to drive improvements and increase predictability. Your strong interpersonal skills and confidence in conflict resolution are key to your success. You have a working knowledge of other Agile frameworks such as Kanban and XP. As a servant leader, you are focused on the needs of the team and are passionate about helping teams achieve their goals and continuously improve their ways of working. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Planday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done. Powered by a community of local industry experts, Planday provides a best-in-class digital platform that is easy to use, accurate, secure, and compliant with local needs and standards. From payroll and accounting to POS and reporting, its open API and tech ecosystem is scalable to fit shifting business needs and to build an engaged, flexible workforce. Founded in 2004, Planday is headquartered in Copenhagen, Denmark and supports over 400,000 users across Europe, Australia and the US. Planday was acquired by Xero in 2021. We're looking for a new colleague to join as a Director Second Line Product Support in our Product Support team.Everyday our engineers design, develop, test, release, operate and measure the Planday product under the Agile philosophy, and in so doing, redefine the interaction between businesses and employees around the world.Planday's Product Support team supports this global picture, and helps make it possible for organizations to use Planday as a platform that suits their unique needs and structures, and with their own APIs and systems environments.As our new Director Second Line Product Support, you will be developing and implementing a strategic vision for the Second Line Product Support function, aligned with the company's overall growth goals. You can expect to work with the following: Build and lead a dynamic Second Line Product Support function: - Grow and manage a team of 5-8 individuals responsible for providing exceptional support to users, fostering a thriving user community, and driving continuous product improvement. - Track and measure key performance indicators (KPIs) to assess the effectiveness of the Second Line Product Support function and identify areas for optimization. - Communicate your strategy and progress with the wider org and key stakeholders Resolve escalated support cases: Manage escalated support cases from first-line teams, ensuring timely resolution and clear communication with product teams when necessary. Champion product communication: Coordinate the production and dissemination of product release notes, ensuring smooth internal and external communication of product changes. Optimize production processes: Establish and optimize operational processes for handling production defects, incidents, and service requests within Product Engineering, prioritizing efficient resolution and continuous improvement. Maximize product availability: Prioritize maintaining high product uptime and availability through efficient incident and problem management processes, aligning with the company's product-led growth strategy. Build a robust knowledge base: Build and maintain an exceptional knowledge base, serving as the first line of defense for users by providing step-by-step guides, FAQs, and troubleshooting resources to address common issues and answer user questions effectively. Data and Insights: Analyze user data, including support requests, user behavior, and feedback, to identify areas for improvement and inform product development decisions. Act as a bridge between Customer Support and PE teams: Collaborate with product, engineering, and design teams to ensure the product is intuitive, user-friendly, and addresses customer needs effectively. Collaborate on self-service solutions through comprehensive documentation, fostering user empowerment and reducing dependency on support resources. If you see yourself in some of the points below, great - we're excited to learn more about you! 8+ years of experience in a customer-facing role, with experience in a product-led growth environment preferred. Proven track record of building, coaching and managing high-performing teams. Strong understanding of user-centered design principles and user experience (UX) best practices. Excellent communication, collaboration, and interpersonal skills. Strong analytical and problem-solving skills. Experience with data analysis tools and methodologies. Success Looks Like: A significant reduction in support tickets and improved customer satisfaction. A clear support strategy aligned at all levels of the organization. Data-driven insights that inform product development and improve the overall user experience. A well-established Second Line Product Support function that effectively supports the company's growth goals. At Planday, we offer you:- Benefits like pension, health insurance, inclusive support for new parents and generous vacation - On top of your annual base salary, you are offered to be part of an Employee Share Plan - Growth and progression opportunities - we want you to grow with us - Flexible remote work - Strong social culture with lots of team and company activities - Meaningful work - everyone at Planday contributes to improving the lives of shift workers around the globe - Healthy work-life balance and autonomous approach to work. We trust in you and your abilities Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work. Our tech stack is cutting edge and our engineering work is supported by dedicated in-house scrum masters and agile evangelists. At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer. As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process. All applicants will be considered for employment without attention to any personal characteristics.
Mar 26, 2024
Full time
Planday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done. Powered by a community of local industry experts, Planday provides a best-in-class digital platform that is easy to use, accurate, secure, and compliant with local needs and standards. From payroll and accounting to POS and reporting, its open API and tech ecosystem is scalable to fit shifting business needs and to build an engaged, flexible workforce. Founded in 2004, Planday is headquartered in Copenhagen, Denmark and supports over 400,000 users across Europe, Australia and the US. Planday was acquired by Xero in 2021. We're looking for a new colleague to join as a Director Second Line Product Support in our Product Support team.Everyday our engineers design, develop, test, release, operate and measure the Planday product under the Agile philosophy, and in so doing, redefine the interaction between businesses and employees around the world.Planday's Product Support team supports this global picture, and helps make it possible for organizations to use Planday as a platform that suits their unique needs and structures, and with their own APIs and systems environments.As our new Director Second Line Product Support, you will be developing and implementing a strategic vision for the Second Line Product Support function, aligned with the company's overall growth goals. You can expect to work with the following: Build and lead a dynamic Second Line Product Support function: - Grow and manage a team of 5-8 individuals responsible for providing exceptional support to users, fostering a thriving user community, and driving continuous product improvement. - Track and measure key performance indicators (KPIs) to assess the effectiveness of the Second Line Product Support function and identify areas for optimization. - Communicate your strategy and progress with the wider org and key stakeholders Resolve escalated support cases: Manage escalated support cases from first-line teams, ensuring timely resolution and clear communication with product teams when necessary. Champion product communication: Coordinate the production and dissemination of product release notes, ensuring smooth internal and external communication of product changes. Optimize production processes: Establish and optimize operational processes for handling production defects, incidents, and service requests within Product Engineering, prioritizing efficient resolution and continuous improvement. Maximize product availability: Prioritize maintaining high product uptime and availability through efficient incident and problem management processes, aligning with the company's product-led growth strategy. Build a robust knowledge base: Build and maintain an exceptional knowledge base, serving as the first line of defense for users by providing step-by-step guides, FAQs, and troubleshooting resources to address common issues and answer user questions effectively. Data and Insights: Analyze user data, including support requests, user behavior, and feedback, to identify areas for improvement and inform product development decisions. Act as a bridge between Customer Support and PE teams: Collaborate with product, engineering, and design teams to ensure the product is intuitive, user-friendly, and addresses customer needs effectively. Collaborate on self-service solutions through comprehensive documentation, fostering user empowerment and reducing dependency on support resources. If you see yourself in some of the points below, great - we're excited to learn more about you! 8+ years of experience in a customer-facing role, with experience in a product-led growth environment preferred. Proven track record of building, coaching and managing high-performing teams. Strong understanding of user-centered design principles and user experience (UX) best practices. Excellent communication, collaboration, and interpersonal skills. Strong analytical and problem-solving skills. Experience with data analysis tools and methodologies. Success Looks Like: A significant reduction in support tickets and improved customer satisfaction. A clear support strategy aligned at all levels of the organization. Data-driven insights that inform product development and improve the overall user experience. A well-established Second Line Product Support function that effectively supports the company's growth goals. At Planday, we offer you:- Benefits like pension, health insurance, inclusive support for new parents and generous vacation - On top of your annual base salary, you are offered to be part of an Employee Share Plan - Growth and progression opportunities - we want you to grow with us - Flexible remote work - Strong social culture with lots of team and company activities - Meaningful work - everyone at Planday contributes to improving the lives of shift workers around the globe - Healthy work-life balance and autonomous approach to work. We trust in you and your abilities Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work. Our tech stack is cutting edge and our engineering work is supported by dedicated in-house scrum masters and agile evangelists. At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer. As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process. All applicants will be considered for employment without attention to any personal characteristics.