Person Specification The Difference is looking for someone who can lead the team's impact function as the charity goes through a really exciting period of growth and development. You will refine our monitoring and evaluation work in order to drive continuous improvement across the charity, and to shape future programme design. You'll feed into the development of new tools for use by schools to better understand and respond to their own inclusion data. You'll also play a key role in helping The Difference and its partner schools to understand the mechanisms for change in our programmes, and identify what supports and hinders change. Our programmes work with schools as they become more inclusive, support all of their students to succeed, and reduce the amount of learning lost to exclusions and absence. You will have real ownership over your area of work, be happiest in a flexible and ambitious environment, and enjoy testing out new ideas. You will have experience in working on programme evaluation, impact measurement or applied research, and will combine strong data and project-management skills. Essential knowledge, experience and skills Experience of designing and carrying out both formative and summative evaluation understanding how to appropriately design, collect and analyse quantitative and qualitative data. Organisation & project management skills, demonstrable through past work whether this was delivering a project independently or coordinating a team. You feel confident planning multiple workstreams, working to timelines and juggling deadlines. Strategic communication - Confident in organising ideas and information to highlight the more salient and strategically significant elements, with internal and external audiences. Experienced in communicating with stakeholders from different backgrounds, from CEOs to service-users or young people. Experience in contributing to organisational change processes - working with senior leadership to utilise insights from programme evaluation to support the evolution of programme design and using evaluation to identify areas for continuous improvement. Values - A career (or voluntary experiences) which evidence shared values with The Difference - see these values below - plus a personal commitment to our mission to improve life outcomes for vulnerable young people. Self-directed - Evidenced capacity to take high levels of ownership in your work and over your own development, proactively diagnosing skills and information gaps, and making use of others' expertise. Agile & solutions-focused - Ability to thrive in a fast-paced start-up environment, comfortable with making decisions in ambiguous contexts and casting a critical eye on systems, processes and practice. Desired knowledge, experience and skills Knowledge of the education sector and school data systems. Experience in the start-up or small charity sector. An ability to thrive in the flexible, fast-paced and sometimes ambiguous context of start-up. Quantitative data analysis skills. Experience using software to analyse large datasets (e.g. R, SPSS, Stata), and ability to interpret results, plus confidence in using Excel and other programmes to present this. Insight through work or life into school experiences of over-excluded young people, including young people with experience of the care system, of mental ill health, of special educational needs, or racism. Why Work for The Difference? Schooling isn't working for the children who need it most. Every week in England 109 children - equivalent to three full classrooms - are permanently excluded. This is just the tip of the iceberg. Since the pandemic, school suspensions have risen significantly, as has persistent absenteeism. 1 in 5 children are missing more than 10% of their time in school. Children who are excluded or persistently absent are much more likely to already be experiencing vulnerability or disadvantage. They are more likely to live in poverty, have additional learning needs, suffer mental health challenges, or experience a lack of safety outside school. Certain ethnicities are also disproportionately affected, notably Gypsy Roma Traveller and black Caribbean children. Exclusion and high rates of absence can have a dramatic effect on life chances. These young people are more likely to drop out of education or employment, become vulnerable to long-term mental ill health, or be at risk of criminal exploitation. The Difference believes that children and young people deserve better and that the education system has to change. Our Organisation The Difference is a young education charity, founded to change the story on lost learning. By 2030, we want rates of exclusion and absence to be falling nationally and for schools to be better equipped to support all children, including those who may be vulnerable. The Difference was born out of a year of research into school exclusions with think-tank IPPR . This research identified a lack of inclusion expertise in schools and proposed a new leadership development programme to fill this gap. In 2018, Difference founder Kiran hired the team who took this idea from concept to reality, beginning work with our first schools. The Difference is now a 22-strong team delivering multiple school leadership programmes, alongside a growing research and policy arm. The team is supported by our Youth Advisory Board, made up of young people who have experienced exclusion and who provide their expertise and insights on how school inclusion work should be done. This work is needed more than ever. Effects of COVID-19, coupled with the spiralling cost of living, have substantially increased levels of vulnerability. Schools serving excluded pupils face under-funding. The Difference has had excellent early impact but there is work ahead to capture this, share learning with schools and policy-makers, and grow our capacity to lower exclusions across England. The Task Ahead: Head of Impact In 2022, The Difference established a Research, Impact and Influencing Directorate, indicating the growing importance of this work to our mission. We're doing more to understand (and evidence) how school leaders who take part in our programmes are driving impactful inclusion in their schools. And we intend to use this to have a national impact on how schools are measured and driven to put pupil wellbeing, safety and belonging at the heart of their work. Improving our understanding of the impact of inclusion is key to successfully changing the story for students currently struggling in schools. Key Tasks for this role include: Strengthen our monitoring, evaluation and impact systems: using methods that are both qualitative (interviews, case-studies, roundtables) and quantitative (staff and student surveys, school data tracking), and collating and analysing the data collected to diagnose successes, challenges and opportunities within our work streams. Act as an internal consultant with the team: bringing stakeholder feedback together in clear presentations for other staff members and acting as a "critical friend" during delivery and strategy planning. Identify insights that point to continuous improvement of our programmes and work with Programme Team to utilise insights. Develop our qualitative framework to better track and measure whole-school inclusion. This framework will aim not just to support improved work for children in our schools, but to define what good looks like in the sector. Progress our ambition to make inclusion more tangibly measurable: plan user-research with school partners to identify inclusion data needs and use these findings to develop impact tools that collate exclusion, attendance and demographic data. Work with others in the sector using innovative methods to measure inclusion through national datasets. Expand our work on measuring school inclusion through student experience of safety, wellbeing and belonging. Grow the reach of our current survey tools and collaborating with others in the sector doing innovative work on student voice and inclusion. Our Values High Expectations - We are ambitious for excellence from young people, colleagues and ourselves. We don't believe in writing off someone's potential because of their identity or experience of crisis. Strong Relationships - We prioritise genuine relationships over transactional interactions, and know that this requires deliberate relational practice. We see colleagues and partners as people first and their roles second; and know this greater trust allows us to take more risks, gain more feedback and have greater impact. Internalised Locus of Control - We work hard to reframe difficult situations to discover what we have within our power in terms of solutions. We take it upon ourselves to walk towards challenges and can take a high level of ownership and agency in our work/ Pragmatism - We believe leadership means recognising current limitations and striving for improvements within and beyond them. We develop consensus and chart new ways forward, challenging false and extreme positions like "zero exclusions" or "no excuses". Scientific approach - We take a diagnostic approach to unpicking causes of problems. We are loud and proud of our failures, recognising failing fast and often is key to finding the best solutions. We test solutions and are willing to use data and feedback to make adjustments and choose new directions. Not Squeamish about Structural Inequality - We believe patterns of inequality can and should be disrupted . click apply for full job details
Apr 17, 2024
Full time
Person Specification The Difference is looking for someone who can lead the team's impact function as the charity goes through a really exciting period of growth and development. You will refine our monitoring and evaluation work in order to drive continuous improvement across the charity, and to shape future programme design. You'll feed into the development of new tools for use by schools to better understand and respond to their own inclusion data. You'll also play a key role in helping The Difference and its partner schools to understand the mechanisms for change in our programmes, and identify what supports and hinders change. Our programmes work with schools as they become more inclusive, support all of their students to succeed, and reduce the amount of learning lost to exclusions and absence. You will have real ownership over your area of work, be happiest in a flexible and ambitious environment, and enjoy testing out new ideas. You will have experience in working on programme evaluation, impact measurement or applied research, and will combine strong data and project-management skills. Essential knowledge, experience and skills Experience of designing and carrying out both formative and summative evaluation understanding how to appropriately design, collect and analyse quantitative and qualitative data. Organisation & project management skills, demonstrable through past work whether this was delivering a project independently or coordinating a team. You feel confident planning multiple workstreams, working to timelines and juggling deadlines. Strategic communication - Confident in organising ideas and information to highlight the more salient and strategically significant elements, with internal and external audiences. Experienced in communicating with stakeholders from different backgrounds, from CEOs to service-users or young people. Experience in contributing to organisational change processes - working with senior leadership to utilise insights from programme evaluation to support the evolution of programme design and using evaluation to identify areas for continuous improvement. Values - A career (or voluntary experiences) which evidence shared values with The Difference - see these values below - plus a personal commitment to our mission to improve life outcomes for vulnerable young people. Self-directed - Evidenced capacity to take high levels of ownership in your work and over your own development, proactively diagnosing skills and information gaps, and making use of others' expertise. Agile & solutions-focused - Ability to thrive in a fast-paced start-up environment, comfortable with making decisions in ambiguous contexts and casting a critical eye on systems, processes and practice. Desired knowledge, experience and skills Knowledge of the education sector and school data systems. Experience in the start-up or small charity sector. An ability to thrive in the flexible, fast-paced and sometimes ambiguous context of start-up. Quantitative data analysis skills. Experience using software to analyse large datasets (e.g. R, SPSS, Stata), and ability to interpret results, plus confidence in using Excel and other programmes to present this. Insight through work or life into school experiences of over-excluded young people, including young people with experience of the care system, of mental ill health, of special educational needs, or racism. Why Work for The Difference? Schooling isn't working for the children who need it most. Every week in England 109 children - equivalent to three full classrooms - are permanently excluded. This is just the tip of the iceberg. Since the pandemic, school suspensions have risen significantly, as has persistent absenteeism. 1 in 5 children are missing more than 10% of their time in school. Children who are excluded or persistently absent are much more likely to already be experiencing vulnerability or disadvantage. They are more likely to live in poverty, have additional learning needs, suffer mental health challenges, or experience a lack of safety outside school. Certain ethnicities are also disproportionately affected, notably Gypsy Roma Traveller and black Caribbean children. Exclusion and high rates of absence can have a dramatic effect on life chances. These young people are more likely to drop out of education or employment, become vulnerable to long-term mental ill health, or be at risk of criminal exploitation. The Difference believes that children and young people deserve better and that the education system has to change. Our Organisation The Difference is a young education charity, founded to change the story on lost learning. By 2030, we want rates of exclusion and absence to be falling nationally and for schools to be better equipped to support all children, including those who may be vulnerable. The Difference was born out of a year of research into school exclusions with think-tank IPPR . This research identified a lack of inclusion expertise in schools and proposed a new leadership development programme to fill this gap. In 2018, Difference founder Kiran hired the team who took this idea from concept to reality, beginning work with our first schools. The Difference is now a 22-strong team delivering multiple school leadership programmes, alongside a growing research and policy arm. The team is supported by our Youth Advisory Board, made up of young people who have experienced exclusion and who provide their expertise and insights on how school inclusion work should be done. This work is needed more than ever. Effects of COVID-19, coupled with the spiralling cost of living, have substantially increased levels of vulnerability. Schools serving excluded pupils face under-funding. The Difference has had excellent early impact but there is work ahead to capture this, share learning with schools and policy-makers, and grow our capacity to lower exclusions across England. The Task Ahead: Head of Impact In 2022, The Difference established a Research, Impact and Influencing Directorate, indicating the growing importance of this work to our mission. We're doing more to understand (and evidence) how school leaders who take part in our programmes are driving impactful inclusion in their schools. And we intend to use this to have a national impact on how schools are measured and driven to put pupil wellbeing, safety and belonging at the heart of their work. Improving our understanding of the impact of inclusion is key to successfully changing the story for students currently struggling in schools. Key Tasks for this role include: Strengthen our monitoring, evaluation and impact systems: using methods that are both qualitative (interviews, case-studies, roundtables) and quantitative (staff and student surveys, school data tracking), and collating and analysing the data collected to diagnose successes, challenges and opportunities within our work streams. Act as an internal consultant with the team: bringing stakeholder feedback together in clear presentations for other staff members and acting as a "critical friend" during delivery and strategy planning. Identify insights that point to continuous improvement of our programmes and work with Programme Team to utilise insights. Develop our qualitative framework to better track and measure whole-school inclusion. This framework will aim not just to support improved work for children in our schools, but to define what good looks like in the sector. Progress our ambition to make inclusion more tangibly measurable: plan user-research with school partners to identify inclusion data needs and use these findings to develop impact tools that collate exclusion, attendance and demographic data. Work with others in the sector using innovative methods to measure inclusion through national datasets. Expand our work on measuring school inclusion through student experience of safety, wellbeing and belonging. Grow the reach of our current survey tools and collaborating with others in the sector doing innovative work on student voice and inclusion. Our Values High Expectations - We are ambitious for excellence from young people, colleagues and ourselves. We don't believe in writing off someone's potential because of their identity or experience of crisis. Strong Relationships - We prioritise genuine relationships over transactional interactions, and know that this requires deliberate relational practice. We see colleagues and partners as people first and their roles second; and know this greater trust allows us to take more risks, gain more feedback and have greater impact. Internalised Locus of Control - We work hard to reframe difficult situations to discover what we have within our power in terms of solutions. We take it upon ourselves to walk towards challenges and can take a high level of ownership and agency in our work/ Pragmatism - We believe leadership means recognising current limitations and striving for improvements within and beyond them. We develop consensus and chart new ways forward, challenging false and extreme positions like "zero exclusions" or "no excuses". Scientific approach - We take a diagnostic approach to unpicking causes of problems. We are loud and proud of our failures, recognising failing fast and often is key to finding the best solutions. We test solutions and are willing to use data and feedback to make adjustments and choose new directions. Not Squeamish about Structural Inequality - We believe patterns of inequality can and should be disrupted . click apply for full job details
Travail Employment Group : Burgess Hill
Burgess Hill, Sussex
Senior IT Helpdesk Technician £27,000 - £29,500, Permanent, Burgess Hill, 23 days holiday, 37 hours per week We are working with a technology-focused secondary school and Sixth Form looking for a driven IT professional looking to develop their skills whilst working with a broad range of technology. The role will involve providing 2nd line support to staff, students, parents, and other stakeholders and day-to-day administration. Additionally, you will be contributing to the on-going maintenance, monitoring and development of school systems and security. You would be working within a dynamic and supportive team, with the following responsibilities: Monitoring the ticketing system throughout the day and acting as the first point of escalation to the Junior IT Helpdesk technician to support resolving issues Resolving hardware and software support issues as quickly and efficiently as possible Creating software images, re-imaging, or otherwise configuring, hardware for use by stakeholders, and keeping systems up to date through appropriate updates and patches. Supporting staff and parents over the telephone. Liaising with external suppliers and support providers when required. Managing users, privileges, permissions and security in Active Directory, Office 365 and Azure/Entra in accordance with best practice from Microsoft and the school's Cyber Essentials certification Providing support and maintenance to the school's physical and virtual servers using previous experience in Windows Server and VMware (or Hyper-V). Providing troubleshooting, support, maintenance, and performance enhancements to the physical and virtual network infrastructure through a strong knowledge of WAN/LAN, TCP/IP, DNS, DHCP and VLAN. The successful candidate will be working across the following range of technology: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) Active Directory, DNS, DHCP, Group Policy Essential requirements: A minimum of a Level 3 qualification in an IT-related field (such as A levels, BTEC, or a relevant apprenticeship) At least two years' relevant experience preferably in the education sector. Understanding of networking principles Knowledge of Windows 10/11 Desktop Support and Windows Server 2019/2022 Server Active Directory, DNS, DHCP, and Group Policy experience Switching and routing, VLANS, wireless networking experience Mobile Device Management (ideally Microsoft Intune and/or Mosyle) Please note, you must have a valid UK driving licence and own mode of transportation Package £27,000 - £29,500 Permanent 37 hours per week 23 days holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Apr 13, 2024
Full time
Senior IT Helpdesk Technician £27,000 - £29,500, Permanent, Burgess Hill, 23 days holiday, 37 hours per week We are working with a technology-focused secondary school and Sixth Form looking for a driven IT professional looking to develop their skills whilst working with a broad range of technology. The role will involve providing 2nd line support to staff, students, parents, and other stakeholders and day-to-day administration. Additionally, you will be contributing to the on-going maintenance, monitoring and development of school systems and security. You would be working within a dynamic and supportive team, with the following responsibilities: Monitoring the ticketing system throughout the day and acting as the first point of escalation to the Junior IT Helpdesk technician to support resolving issues Resolving hardware and software support issues as quickly and efficiently as possible Creating software images, re-imaging, or otherwise configuring, hardware for use by stakeholders, and keeping systems up to date through appropriate updates and patches. Supporting staff and parents over the telephone. Liaising with external suppliers and support providers when required. Managing users, privileges, permissions and security in Active Directory, Office 365 and Azure/Entra in accordance with best practice from Microsoft and the school's Cyber Essentials certification Providing support and maintenance to the school's physical and virtual servers using previous experience in Windows Server and VMware (or Hyper-V). Providing troubleshooting, support, maintenance, and performance enhancements to the physical and virtual network infrastructure through a strong knowledge of WAN/LAN, TCP/IP, DNS, DHCP and VLAN. The successful candidate will be working across the following range of technology: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) Active Directory, DNS, DHCP, Group Policy Essential requirements: A minimum of a Level 3 qualification in an IT-related field (such as A levels, BTEC, or a relevant apprenticeship) At least two years' relevant experience preferably in the education sector. Understanding of networking principles Knowledge of Windows 10/11 Desktop Support and Windows Server 2019/2022 Server Active Directory, DNS, DHCP, and Group Policy experience Switching and routing, VLANS, wireless networking experience Mobile Device Management (ideally Microsoft Intune and/or Mosyle) Please note, you must have a valid UK driving licence and own mode of transportation Package £27,000 - £29,500 Permanent 37 hours per week 23 days holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Senior IT Helpdesk Technician 27,000 - 29,500, Permanent, Burgess Hill, 23 days holiday, 37 hours per week We are working with a technology-focused secondary school and Sixth Form looking for a driven IT professional looking to develop their skills whilst working with a broad range of technology. The role will involve providing 2nd line support to staff, students, parents, and other stakeholders and day-to-day administration. Additionally, you will be contributing to the on-going maintenance, monitoring and development of school systems and security. You would be working within a dynamic and supportive team, with the following responsibilities: Monitoring the ticketing system throughout the day and acting as the first point of escalation to the Junior IT Helpdesk technician to support resolving issues Resolving hardware and software support issues as quickly and efficiently as possible Creating software images, re-imaging, or otherwise configuring, hardware for use by stakeholders, and keeping systems up to date through appropriate updates and patches. Supporting staff and parents over the telephone. Liaising with external suppliers and support providers when required. Managing users, privileges, permissions and security in Active Directory, Office 365 and Azure/Entra in accordance with best practice from Microsoft and the school's Cyber Essentials certification Providing support and maintenance to the school's physical and virtual servers using previous experience in Windows Server and VMware (or Hyper-V). Providing troubleshooting, support, maintenance, and performance enhancements to the physical and virtual network infrastructure through a strong knowledge of WAN/LAN, TCP/IP, DNS, DHCP and VLAN. The successful candidate will be working across the following range of technology: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) Active Directory, DNS, DHCP, Group Policy Essential requirements: A minimum of a Level 3 qualification in an IT-related field (such as A levels, BTEC, or a relevant apprenticeship) At least two years' relevant experience preferably in the education sector. Understanding of networking principles Knowledge of Windows 10/11 Desktop Support and Windows Server 2019/2022 Server Active Directory, DNS, DHCP, and Group Policy experience Switching and routing, VLANS, wireless networking experience Mobile Device Management (ideally Microsoft Intune and/or Mosyle) Package 27,000 - 29,500 Permanent 37 hours per week 23 days holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Apr 12, 2024
Full time
Senior IT Helpdesk Technician 27,000 - 29,500, Permanent, Burgess Hill, 23 days holiday, 37 hours per week We are working with a technology-focused secondary school and Sixth Form looking for a driven IT professional looking to develop their skills whilst working with a broad range of technology. The role will involve providing 2nd line support to staff, students, parents, and other stakeholders and day-to-day administration. Additionally, you will be contributing to the on-going maintenance, monitoring and development of school systems and security. You would be working within a dynamic and supportive team, with the following responsibilities: Monitoring the ticketing system throughout the day and acting as the first point of escalation to the Junior IT Helpdesk technician to support resolving issues Resolving hardware and software support issues as quickly and efficiently as possible Creating software images, re-imaging, or otherwise configuring, hardware for use by stakeholders, and keeping systems up to date through appropriate updates and patches. Supporting staff and parents over the telephone. Liaising with external suppliers and support providers when required. Managing users, privileges, permissions and security in Active Directory, Office 365 and Azure/Entra in accordance with best practice from Microsoft and the school's Cyber Essentials certification Providing support and maintenance to the school's physical and virtual servers using previous experience in Windows Server and VMware (or Hyper-V). Providing troubleshooting, support, maintenance, and performance enhancements to the physical and virtual network infrastructure through a strong knowledge of WAN/LAN, TCP/IP, DNS, DHCP and VLAN. The successful candidate will be working across the following range of technology: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) Active Directory, DNS, DHCP, Group Policy Essential requirements: A minimum of a Level 3 qualification in an IT-related field (such as A levels, BTEC, or a relevant apprenticeship) At least two years' relevant experience preferably in the education sector. Understanding of networking principles Knowledge of Windows 10/11 Desktop Support and Windows Server 2019/2022 Server Active Directory, DNS, DHCP, and Group Policy experience Switching and routing, VLANS, wireless networking experience Mobile Device Management (ideally Microsoft Intune and/or Mosyle) Package 27,000 - 29,500 Permanent 37 hours per week 23 days holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Purpose of the post:
The ICT Database Support Analyst is responsible for the support, administration, maintenance and ongoing improvement of key databases and related services, ensuring that these services are efficient, effective, and meet defined and agreed service levels.
MAIN ACTIVITIES AND RESPONSIBILITIES:
1. To undertake all necessary tasks required to support, maintain, administer and improve key business databases, including the provision of patches, upgrades and configuration changes required to ensure their integrity is maintained and that they are highly secure, available and fit for purpose.
2. To ensure that system/server back-ups and other underpinning infrastructure services are being effectively provided, working in collaboration with colleagues across the ICT Services Department.
3. To ensure that assigned incidents, service requests and problems assigned are resolved and completed in accordance with agreed service level targets.
4. To support, as required in the event of a major incident, the restoration of key business databases in accordance with agreed procedures.
5. To ensure that all ICT changes related to scope of the role are logged, approved and implemented in accordance with the ICT Change Management Policy and Process.
6. To provide informal training as required, including to ICT Services colleagues, in order to ensure they have knowledge and skills to deal with less complex user incidents and service requests.
7. To identify and implement agreed service improvements.
8. To ensure that standards and procedures for the effective support/maintenance of key business databases are developed, maintained and adhered to.
9. To provide appropriate documentation for key business databases, including details of the underlying infrastructure and configuration settings to ensure that these can be effectively supported, knowledge documents, and support plans/guides/FAQs .
10. To provide a point of escalation for the ICT Service Desk for any incidents and service requests relating to key business databases, which cannot be handled by the ICT Service Desk; either for reasons of complexity, skills/understanding or for periods when the ICT Service Desk does not have the capacity.
11. To proactively monitor key business databases, ensuring that they meet agreed availability, performance, capacity and response targets in accordance with varying business demand profile. This will include database analysis and tuning activities.
12. To provide application development and support staff with guidance and advice regarding the techniques to be used to ensure that availability and performance are met in relation to database components and/or interfaces.
Page 2 of 3 V1.1
13. To liaise with suppliers, contractors and consultants as required in order to deliver services, ensuring their remit is clear and delivered to.
14. To liaise with the wider university through various forums, presenting papers and ideas and building relationships with key stakeholders & senior management
15. To ensure the costs of application support are minimised and new ways of reducing costs are constantly sought
16. To provide support for the development of new/changed ICT services and/or projects involving key business databases, and the transition of these into service operation.
17. To work with colleagues in ensuring timely & accurate statutory reporting and analysis of data from key corporate systems such as Student/Staff records and Finance.
18. To manage, log, track, and resolve service issues relating to scope of the role.
19. To update the ICT Services Risk Register with all risks relating to scope of the role.
20. To produce reports, dashboards and management information relating to the performance of key business databases..
21. To build strong effective relationships with stakeholders ensuring that their needs and expectations are understood and managed, ensuring effectiveness and organisational confidence in the service delivered.
22. To deputise for the ICT Business Application Support Team Leader as and when required.
23. To perform other duties that may reasonably be required from time to time commensurate with the grade of this role.
24. To understand and be committed to Equal Opportunities.
Communication and working relationships
1. Effective communications with the University Executive, Deans, Directors, Business Managers, Heads of Departments, and Academics.
2. Strong and proactive links with colleagues in Local Authorities, Universities, Police, NHS, Voluntary/Independent Sector, Statutory and other bodies.
3. Liaison with teaching, support staff, students, Trade Unions and other groups.
4. Represent the University externally.
SELECTION CRITERIA:
A. Educated to degree level or equivalent.
B. Knowledge of ITIL V2/V3 basics, ITIL V3 Foundation Certificate preferred.
C. Recognised qualification in Database Administration for an Enterprise Database Management System preferred.
D. Knowledge and experience of using formal database management frameworks, methodologies and techniques.
E. Experience of database management, support, administration, maintenance and ongoing improvement.
F. Has highly specialised knowledge and experience of at least one Enterprise Database Management System (e.g. Oracle and/or MS-SQL) including backup/restore, availability management, performance tuning, query optimisation and capacity planning.
Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time
Sep 09, 2016
Purpose of the post:
The ICT Database Support Analyst is responsible for the support, administration, maintenance and ongoing improvement of key databases and related services, ensuring that these services are efficient, effective, and meet defined and agreed service levels.
MAIN ACTIVITIES AND RESPONSIBILITIES:
1. To undertake all necessary tasks required to support, maintain, administer and improve key business databases, including the provision of patches, upgrades and configuration changes required to ensure their integrity is maintained and that they are highly secure, available and fit for purpose.
2. To ensure that system/server back-ups and other underpinning infrastructure services are being effectively provided, working in collaboration with colleagues across the ICT Services Department.
3. To ensure that assigned incidents, service requests and problems assigned are resolved and completed in accordance with agreed service level targets.
4. To support, as required in the event of a major incident, the restoration of key business databases in accordance with agreed procedures.
5. To ensure that all ICT changes related to scope of the role are logged, approved and implemented in accordance with the ICT Change Management Policy and Process.
6. To provide informal training as required, including to ICT Services colleagues, in order to ensure they have knowledge and skills to deal with less complex user incidents and service requests.
7. To identify and implement agreed service improvements.
8. To ensure that standards and procedures for the effective support/maintenance of key business databases are developed, maintained and adhered to.
9. To provide appropriate documentation for key business databases, including details of the underlying infrastructure and configuration settings to ensure that these can be effectively supported, knowledge documents, and support plans/guides/FAQs .
10. To provide a point of escalation for the ICT Service Desk for any incidents and service requests relating to key business databases, which cannot be handled by the ICT Service Desk; either for reasons of complexity, skills/understanding or for periods when the ICT Service Desk does not have the capacity.
11. To proactively monitor key business databases, ensuring that they meet agreed availability, performance, capacity and response targets in accordance with varying business demand profile. This will include database analysis and tuning activities.
12. To provide application development and support staff with guidance and advice regarding the techniques to be used to ensure that availability and performance are met in relation to database components and/or interfaces.
Page 2 of 3 V1.1
13. To liaise with suppliers, contractors and consultants as required in order to deliver services, ensuring their remit is clear and delivered to.
14. To liaise with the wider university through various forums, presenting papers and ideas and building relationships with key stakeholders & senior management
15. To ensure the costs of application support are minimised and new ways of reducing costs are constantly sought
16. To provide support for the development of new/changed ICT services and/or projects involving key business databases, and the transition of these into service operation.
17. To work with colleagues in ensuring timely & accurate statutory reporting and analysis of data from key corporate systems such as Student/Staff records and Finance.
18. To manage, log, track, and resolve service issues relating to scope of the role.
19. To update the ICT Services Risk Register with all risks relating to scope of the role.
20. To produce reports, dashboards and management information relating to the performance of key business databases..
21. To build strong effective relationships with stakeholders ensuring that their needs and expectations are understood and managed, ensuring effectiveness and organisational confidence in the service delivered.
22. To deputise for the ICT Business Application Support Team Leader as and when required.
23. To perform other duties that may reasonably be required from time to time commensurate with the grade of this role.
24. To understand and be committed to Equal Opportunities.
Communication and working relationships
1. Effective communications with the University Executive, Deans, Directors, Business Managers, Heads of Departments, and Academics.
2. Strong and proactive links with colleagues in Local Authorities, Universities, Police, NHS, Voluntary/Independent Sector, Statutory and other bodies.
3. Liaison with teaching, support staff, students, Trade Unions and other groups.
4. Represent the University externally.
SELECTION CRITERIA:
A. Educated to degree level or equivalent.
B. Knowledge of ITIL V2/V3 basics, ITIL V3 Foundation Certificate preferred.
C. Recognised qualification in Database Administration for an Enterprise Database Management System preferred.
D. Knowledge and experience of using formal database management frameworks, methodologies and techniques.
E. Experience of database management, support, administration, maintenance and ongoing improvement.
F. Has highly specialised knowledge and experience of at least one Enterprise Database Management System (e.g. Oracle and/or MS-SQL) including backup/restore, availability management, performance tuning, query optimisation and capacity planning.
Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time
Purpose of the post:
The ICT Database Support Analyst is responsible for the support, administration, maintenance and ongoing improvement of key databases and related services, ensuring that these services are efficient, effective, and meet defined and agreed service levels.
MAIN ACTIVITIES AND RESPONSIBILITIES:
1. To undertake all necessary tasks required to support, maintain, administer and improve key business databases, including the provision of patches, upgrades and configuration changes required to ensure their integrity is maintained and that they are highly secure, available and fit for purpose.
2. To ensure that system/server back-ups and other underpinning infrastructure services are being effectively provided, working in collaboration with colleagues across the ICT Services Department.
3. To ensure that assigned incidents, service requests and problems assigned are resolved and completed in accordance with agreed service level targets.
4. To support, as required in the event of a major incident, the restoration of key business databases in accordance with agreed procedures.
5. To ensure that all ICT changes related to scope of the role are logged, approved and implemented in accordance with the ICT Change Management Policy and Process.
6. To provide informal training as required, including to ICT Services colleagues, in order to ensure they have knowledge and skills to deal with less complex user incidents and service requests.
7. To identify and implement agreed service improvements.
8. To ensure that standards and procedures for the effective support/maintenance of key business databases are developed, maintained and adhered to.
9. To provide appropriate documentation for key business databases, including details of the underlying infrastructure and configuration settings to ensure that these can be effectively supported, knowledge documents, and support plans/guides/FAQs .
10. To provide a point of escalation for the ICT Service Desk for any incidents and service requests relating to key business databases, which cannot be handled by the ICT Service Desk; either for reasons of complexity, skills/understanding or for periods when the ICT Service Desk does not have the capacity.
11. To proactively monitor key business databases, ensuring that they meet agreed availability, performance, capacity and response targets in accordance with varying business demand profile. This will include database analysis and tuning activities.
12. To provide application development and support staff with guidance and advice regarding the techniques to be used to ensure that availability and performance are met in relation to database components and/or interfaces.
Page 2 of 3 V1.1
13. To liaise with suppliers, contractors and consultants as required in order to deliver services, ensuring their remit is clear and delivered to.
14. To liaise with the wider university through various forums, presenting papers and ideas and building relationships with key stakeholders & senior management
15. To ensure the costs of application support are minimised and new ways of reducing costs are constantly sought
16. To provide support for the development of new/changed ICT services and/or projects involving key business databases, and the transition of these into service operation.
17. To work with colleagues in ensuring timely & accurate statutory reporting and analysis of data from key corporate systems such as Student/Staff records and Finance.
18. To manage, log, track, and resolve service issues relating to scope of the role.
19. To update the ICT Services Risk Register with all risks relating to scope of the role.
20. To produce reports, dashboards and management information relating to the performance of key business databases..
21. To build strong effective relationships with stakeholders ensuring that their needs and expectations are understood and managed, ensuring effectiveness and organisational confidence in the service delivered.
22. To deputise for the ICT Business Application Support Team Leader as and when required.
23. To perform other duties that may reasonably be required from time to time commensurate with the grade of this role.
24. To understand and be committed to Equal Opportunities.
Communication and working relationships
1. Effective communications with the University Executive, Deans, Directors, Business Managers, Heads of Departments, and Academics.
2. Strong and proactive links with colleagues in Local Authorities, Universities, Police, NHS, Voluntary/Independent Sector, Statutory and other bodies.
3. Liaison with teaching, support staff, students, Trade Unions and other groups.
4. Represent the University externally.
SELECTION CRITERIA:
A. Educated to degree level or equivalent.
B. Knowledge of ITIL V2/V3 basics, ITIL V3 Foundation Certificate preferred.
C. Recognised qualification in Database Administration for an Enterprise Database Management System preferred.
D. Knowledge and experience of using formal database management frameworks, methodologies and techniques.
E. Experience of database management, support, administration, maintenance and ongoing improvement.
F. Has highly specialised knowledge and experience of at least one Enterprise Database Management System (e.g. Oracle and/or MS-SQL) including backup/restore, availability management, performance tuning, query optimisation and capacity planning.
Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time
Sep 09, 2016
Purpose of the post:
The ICT Database Support Analyst is responsible for the support, administration, maintenance and ongoing improvement of key databases and related services, ensuring that these services are efficient, effective, and meet defined and agreed service levels.
MAIN ACTIVITIES AND RESPONSIBILITIES:
1. To undertake all necessary tasks required to support, maintain, administer and improve key business databases, including the provision of patches, upgrades and configuration changes required to ensure their integrity is maintained and that they are highly secure, available and fit for purpose.
2. To ensure that system/server back-ups and other underpinning infrastructure services are being effectively provided, working in collaboration with colleagues across the ICT Services Department.
3. To ensure that assigned incidents, service requests and problems assigned are resolved and completed in accordance with agreed service level targets.
4. To support, as required in the event of a major incident, the restoration of key business databases in accordance with agreed procedures.
5. To ensure that all ICT changes related to scope of the role are logged, approved and implemented in accordance with the ICT Change Management Policy and Process.
6. To provide informal training as required, including to ICT Services colleagues, in order to ensure they have knowledge and skills to deal with less complex user incidents and service requests.
7. To identify and implement agreed service improvements.
8. To ensure that standards and procedures for the effective support/maintenance of key business databases are developed, maintained and adhered to.
9. To provide appropriate documentation for key business databases, including details of the underlying infrastructure and configuration settings to ensure that these can be effectively supported, knowledge documents, and support plans/guides/FAQs .
10. To provide a point of escalation for the ICT Service Desk for any incidents and service requests relating to key business databases, which cannot be handled by the ICT Service Desk; either for reasons of complexity, skills/understanding or for periods when the ICT Service Desk does not have the capacity.
11. To proactively monitor key business databases, ensuring that they meet agreed availability, performance, capacity and response targets in accordance with varying business demand profile. This will include database analysis and tuning activities.
12. To provide application development and support staff with guidance and advice regarding the techniques to be used to ensure that availability and performance are met in relation to database components and/or interfaces.
Page 2 of 3 V1.1
13. To liaise with suppliers, contractors and consultants as required in order to deliver services, ensuring their remit is clear and delivered to.
14. To liaise with the wider university through various forums, presenting papers and ideas and building relationships with key stakeholders & senior management
15. To ensure the costs of application support are minimised and new ways of reducing costs are constantly sought
16. To provide support for the development of new/changed ICT services and/or projects involving key business databases, and the transition of these into service operation.
17. To work with colleagues in ensuring timely & accurate statutory reporting and analysis of data from key corporate systems such as Student/Staff records and Finance.
18. To manage, log, track, and resolve service issues relating to scope of the role.
19. To update the ICT Services Risk Register with all risks relating to scope of the role.
20. To produce reports, dashboards and management information relating to the performance of key business databases..
21. To build strong effective relationships with stakeholders ensuring that their needs and expectations are understood and managed, ensuring effectiveness and organisational confidence in the service delivered.
22. To deputise for the ICT Business Application Support Team Leader as and when required.
23. To perform other duties that may reasonably be required from time to time commensurate with the grade of this role.
24. To understand and be committed to Equal Opportunities.
Communication and working relationships
1. Effective communications with the University Executive, Deans, Directors, Business Managers, Heads of Departments, and Academics.
2. Strong and proactive links with colleagues in Local Authorities, Universities, Police, NHS, Voluntary/Independent Sector, Statutory and other bodies.
3. Liaison with teaching, support staff, students, Trade Unions and other groups.
4. Represent the University externally.
SELECTION CRITERIA:
A. Educated to degree level or equivalent.
B. Knowledge of ITIL V2/V3 basics, ITIL V3 Foundation Certificate preferred.
C. Recognised qualification in Database Administration for an Enterprise Database Management System preferred.
D. Knowledge and experience of using formal database management frameworks, methodologies and techniques.
E. Experience of database management, support, administration, maintenance and ongoing improvement.
F. Has highly specialised knowledge and experience of at least one Enterprise Database Management System (e.g. Oracle and/or MS-SQL) including backup/restore, availability management, performance tuning, query optimisation and capacity planning.
Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time