Support Engineer

  • iManage
  • London, UK
  • Mar 27, 2018
Full time Engineering Information Technology Developer Software Engineer Technical Support

Job Description

Overview

The Technical Support Engineer is responsible to demonstrate exemplary professionalism and will draw upon his/her problem solving, critical thinking and technical skills to analyse and resolve customer challenges, develop best practice methods, and ensure customer success.

Primary Responsibilities

  • Analyse, diagnose, and resolve software and configuration issues in complex multi-tiered application environments both in the customers environment as well as in the iManage Private Cloud
  • Develop and maintain a deep technical knowledge of iManage products
  • Effectively collaborate with customer engineers and system integrators to support complex system deployment projects
  • Maintain a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies
  • Develop, document, and publish best practice methods, technical white papers, blogs, and solutions

Position Requirements

  • Bachelor’s degree in computer science or information technology related major required.
  • Advanced Knowledge of mobile connectivity solutions including Apple iOS application
  • Proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues
  • Working knowledge of SQL database technologies
  • Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and /or VB Script
  • MCSE, MCP or MCSA certification is highly desirable

Occupations

Customer Training, Software-Web Training, Technical Customer Service, Enterprise Software Implementation & Consulting, Software-Web Development