Support Engineer

  • iManage
  • London, UK
  • Mar 27, 2018
Full time Engineering Information Technology Developer Software Engineer Technical Support

Job Description


The Technical Support Engineer is responsible to demonstrate exemplary professionalism and will draw upon his/her problem solving, critical thinking and technical skills to analyse and resolve customer challenges, develop best practice methods, and ensure customer success.

Primary Responsibilities

  • Analyse, diagnose, and resolve software and configuration issues in complex multi-tiered application environments both in the customers environment as well as in the iManage Private Cloud
  • Develop and maintain a deep technical knowledge of iManage products
  • Effectively collaborate with customer engineers and system integrators to support complex system deployment projects
  • Maintain a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies
  • Develop, document, and publish best practice methods, technical white papers, blogs, and solutions

Position Requirements

  • Bachelor’s degree in computer science or information technology related major required.
  • Advanced Knowledge of mobile connectivity solutions including Apple iOS application
  • Proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues
  • Working knowledge of SQL database technologies
  • Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and /or VB Script
  • MCSE, MCP or MCSA certification is highly desirable


Customer Training, Software-Web Training, Technical Customer Service, Enterprise Software Implementation & Consulting, Software-Web Development