Purpose: As a Technical Data Manager, you will supporting the Defence Clothing Technical team with management of item data. You will work closely with this team to ensure that data management practices align with our organisational goals and industry best practices. Main Duties & Responsibilities: - Responsible for data integrity and management across Defence Clothing - NSN codification and management - Obsolescence management - Pulling data reports for the Technical Team - Document lifecycle management of Work Instructions to ensure they re up-to-date and relevant - Identify system risks, issues and opportunities to improve data management processes - Action quality control processes to ensure the accuracy, completeness, and consistency of technical data Knowledge, Skills & Experience: The ideal candidate would have: - Proven experience in data management, with a focus on technical data - Exceptional attention to detail - Commitment to maintaining data quality and integrity - Be technically minded with high computer literacy skills essential, particularly Microsoft Excel, SharePoint with experience in Technical Databases - Be customer focused - Have excellent communication skills (written and verbal) - Have experience of working on data systems - Have the ability to follow processes precisely - Relevant certifications (eg Certified Data Management Professional) are beneficial but not required The successful candidate will be required go through a Baseline Personnel Security Standard (BPSS) Clearance. We operate flexible start and finish times, have onsite car parking and have dress down and early finish on Friday's each week. In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills. About TVS: TVS Supply Chain Solutions are specialists in receiving, processing and managing the flow of raw materials, individual components and spare parts for a range of manufacturers within the automotive, beverage, industrial and defence markets. Operating from six bespoke centres across the UK plus a number of strategic facilities across Europe, Asia and the USA, TVS SCS is owned by TVS Logistics Investment which is part of the $6bn TVS Group and has ambitious plans for global expansion. Determined to be different, our specialist services set us apart as a market-leading 4PL provider. Our tailor made options include: inventory management; funding and control; supplier management; warehousing; packaging; inbound and outbound transport and logistics; same day delivery; kitting; sequencing; IT software for planning and costing and creation of technical product literature. Your package will include: Competitive Salary and pension scheme with life assurance 25 Days Holiday (plus 8 statutory Bank Holidays) Holiday buy-back scheme (5 additional days available) Employee Assistance Programme supporting wellness with immediate access to: GP consultation and second opinions Mental health support Financial and Legal support Wellbeing and healthy living support Employee referral scheme with financial reward Cycle to work scheme Professional Membership and Study Sponsorship Pass scheme (£100 to undertake training of your choice) At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers. If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.
Apr 16, 2024
Full time
Purpose: As a Technical Data Manager, you will supporting the Defence Clothing Technical team with management of item data. You will work closely with this team to ensure that data management practices align with our organisational goals and industry best practices. Main Duties & Responsibilities: - Responsible for data integrity and management across Defence Clothing - NSN codification and management - Obsolescence management - Pulling data reports for the Technical Team - Document lifecycle management of Work Instructions to ensure they re up-to-date and relevant - Identify system risks, issues and opportunities to improve data management processes - Action quality control processes to ensure the accuracy, completeness, and consistency of technical data Knowledge, Skills & Experience: The ideal candidate would have: - Proven experience in data management, with a focus on technical data - Exceptional attention to detail - Commitment to maintaining data quality and integrity - Be technically minded with high computer literacy skills essential, particularly Microsoft Excel, SharePoint with experience in Technical Databases - Be customer focused - Have excellent communication skills (written and verbal) - Have experience of working on data systems - Have the ability to follow processes precisely - Relevant certifications (eg Certified Data Management Professional) are beneficial but not required The successful candidate will be required go through a Baseline Personnel Security Standard (BPSS) Clearance. We operate flexible start and finish times, have onsite car parking and have dress down and early finish on Friday's each week. In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills. About TVS: TVS Supply Chain Solutions are specialists in receiving, processing and managing the flow of raw materials, individual components and spare parts for a range of manufacturers within the automotive, beverage, industrial and defence markets. Operating from six bespoke centres across the UK plus a number of strategic facilities across Europe, Asia and the USA, TVS SCS is owned by TVS Logistics Investment which is part of the $6bn TVS Group and has ambitious plans for global expansion. Determined to be different, our specialist services set us apart as a market-leading 4PL provider. Our tailor made options include: inventory management; funding and control; supplier management; warehousing; packaging; inbound and outbound transport and logistics; same day delivery; kitting; sequencing; IT software for planning and costing and creation of technical product literature. Your package will include: Competitive Salary and pension scheme with life assurance 25 Days Holiday (plus 8 statutory Bank Holidays) Holiday buy-back scheme (5 additional days available) Employee Assistance Programme supporting wellness with immediate access to: GP consultation and second opinions Mental health support Financial and Legal support Wellbeing and healthy living support Employee referral scheme with financial reward Cycle to work scheme Professional Membership and Study Sponsorship Pass scheme (£100 to undertake training of your choice) At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers. If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.
Venesky-Brown's client, a public sector organisation in Dalkeith, is currently looking to recruit a Helpdesk Administrator for an initial 2 month contract with potential to extend on a rate of £13.52/hour PAYE working 8am-4pm on Monday-Friday. This role will be based onsite in Dalkeith. Responsibilities: - Manage large amounts of inbound calls and emails in a timely manner. - Identify customer's needs, clarify information. - Record all conversations in our CRM system in a comprehensive way. - Build good working relationships in order to engage with customers and colleagues effectively. - Frequently attend ingoing training and briefs to improve knowledge and performance levels. - Focus on meeting Service Level Agreement targets and timescales. Essential Skills: - Previous experience in a contact centre/customer services/support role. - Proven ability to deal with all enquiries and work as a productive member of the team. - Strong phone and verbal communication skills along with active listening. - Good communication, interpersonal and organisational skills. - Excellent customer service skills. - Be able to understand written and verbal communications. - Good attention to detail. - Good, general administrative skills. - PC literate with proficient and accurate keyboard skills. - Good working knowledge of Microsoft Office. - Flexible working approach and ability to work on own as well as part of a team. - Experience of working to tight deadlines. - Good written communication skills. If you would like to hear more about this opportunity please get in touch.
Apr 15, 2024
Contractor
Venesky-Brown's client, a public sector organisation in Dalkeith, is currently looking to recruit a Helpdesk Administrator for an initial 2 month contract with potential to extend on a rate of £13.52/hour PAYE working 8am-4pm on Monday-Friday. This role will be based onsite in Dalkeith. Responsibilities: - Manage large amounts of inbound calls and emails in a timely manner. - Identify customer's needs, clarify information. - Record all conversations in our CRM system in a comprehensive way. - Build good working relationships in order to engage with customers and colleagues effectively. - Frequently attend ingoing training and briefs to improve knowledge and performance levels. - Focus on meeting Service Level Agreement targets and timescales. Essential Skills: - Previous experience in a contact centre/customer services/support role. - Proven ability to deal with all enquiries and work as a productive member of the team. - Strong phone and verbal communication skills along with active listening. - Good communication, interpersonal and organisational skills. - Excellent customer service skills. - Be able to understand written and verbal communications. - Good attention to detail. - Good, general administrative skills. - PC literate with proficient and accurate keyboard skills. - Good working knowledge of Microsoft Office. - Flexible working approach and ability to work on own as well as part of a team. - Experience of working to tight deadlines. - Good written communication skills. If you would like to hear more about this opportunity please get in touch.
Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and raise with second line support. Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. Keep salesforce up to date ensuring all calls are logged as cases against the correct account Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2 and 5 years' service. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team and progression Modern working environment in Manchester City Centre INDMANJ
Apr 12, 2024
Full time
Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and raise with second line support. Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. Keep salesforce up to date ensuring all calls are logged as cases against the correct account Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2 and 5 years' service. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team and progression Modern working environment in Manchester City Centre INDMANJ
Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and raise with second line support. Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. Keep salesforce up to date ensuring all calls are logged as cases against the correct account Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2 and 5 years' service. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team and progression Modern working environment in Manchester City Centre INDMANJ
Apr 12, 2024
Full time
Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and raise with second line support. Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. Keep salesforce up to date ensuring all calls are logged as cases against the correct account Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2 and 5 years' service. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team and progression Modern working environment in Manchester City Centre INDMANJ
Job Role: Technical Support Advisor Location: Coleshill, Birmingham B46 Salary: Competitive Benefits: 25 days holiday, Pension, life Assurance As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP). This is a virtual benefit service which connects our Employees to third party specialists who can help to manage their health and wellbeing and that of their family. In addition to the EAP the service includes: Remote access to a UK based GP 2nd Opinion consultations Mental health assessments and physiotherapy . Headquartered in Coleshill, West Midlands with a full manufacturing facility Trakm8 is a UK based technology leader in fleet management, insurance telematics, optimisation and dashboard camera systems. Through IP owned technology, the Group analyses data collected by its installed base of telematics units to fine tune the algorithms that are used to produce its telematics-based solutions; these score driver behaviour, monitor vehicle health and continuously improve the security and operational efficiency of both private drivers and company fleets. Trakm8 has been listed on the AIM market of the London Stock Exchange since 2005. We now have an exciting opportunity for an experienced Technical Support Advisor to join our Established Customer Support team here at our Head office in Coleshill. Main Responsibilities of the role: Handle and resolve all inbound and outbound technical issues from installers and customers usually via the telephone or email Log all incidents on the ticketing system and follow through to successful completion Comply with customer service level agreements Liaise with other internal departments such a sales support, engineering and manufacturing to resolve any customer related problems Requirements: Previous experience of working in a technical support at either 1st or 2nd line level within a call centre environment would be desirable or a keen interest in IT Excellent customer service skills - both written and verbal Capable of working under pressure and prioritising workload Competent user of Microsoft Office Willing to undertake shift or on call work if required Enthusiastic and eager to learn Knowledge of telematics hardware and software would be beneficial This role requires screening in the below areas: 2 years of satisfactory Employment/Education References Pre-Employment Credit Check
Apr 12, 2024
Full time
Job Role: Technical Support Advisor Location: Coleshill, Birmingham B46 Salary: Competitive Benefits: 25 days holiday, Pension, life Assurance As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP). This is a virtual benefit service which connects our Employees to third party specialists who can help to manage their health and wellbeing and that of their family. In addition to the EAP the service includes: Remote access to a UK based GP 2nd Opinion consultations Mental health assessments and physiotherapy . Headquartered in Coleshill, West Midlands with a full manufacturing facility Trakm8 is a UK based technology leader in fleet management, insurance telematics, optimisation and dashboard camera systems. Through IP owned technology, the Group analyses data collected by its installed base of telematics units to fine tune the algorithms that are used to produce its telematics-based solutions; these score driver behaviour, monitor vehicle health and continuously improve the security and operational efficiency of both private drivers and company fleets. Trakm8 has been listed on the AIM market of the London Stock Exchange since 2005. We now have an exciting opportunity for an experienced Technical Support Advisor to join our Established Customer Support team here at our Head office in Coleshill. Main Responsibilities of the role: Handle and resolve all inbound and outbound technical issues from installers and customers usually via the telephone or email Log all incidents on the ticketing system and follow through to successful completion Comply with customer service level agreements Liaise with other internal departments such a sales support, engineering and manufacturing to resolve any customer related problems Requirements: Previous experience of working in a technical support at either 1st or 2nd line level within a call centre environment would be desirable or a keen interest in IT Excellent customer service skills - both written and verbal Capable of working under pressure and prioritising workload Competent user of Microsoft Office Willing to undertake shift or on call work if required Enthusiastic and eager to learn Knowledge of telematics hardware and software would be beneficial This role requires screening in the below areas: 2 years of satisfactory Employment/Education References Pre-Employment Credit Check
SAPS4HANA Procurement:MM-POand MM-IM Location:Birmingham / Edinburgh /Manchester Career Level:ConsultanttoManager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities acrossallthese services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each businesschallenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO. As a team: You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. Our SAP capability operates across all Accenture industries and contributes to the success of our clients by taking on responsibility for large, complex, and challenging SAP engagements. You could work within: • Business Transformation • Pre-sales/ Bid management • Process Optimisation • Application Rationalisation • Application Management In our team you will learn: • How to provide solutions to real world problems across a variety of industries, whilst referencing pastdeliveriesofend-to-endSAP implementations. • Insight into Accenture's integrative operating model by working alongside other parts of our company (Strategy & Consulting, Operations, Interactive) to achieve the best outcome for our clients. AsaSAPmaterials management-purchasing (MM-PO) and inventory management (MM-IM)resource, you willbe responsible for: • Requirements gathering, project planning and management, solution design, configuration and customization of SAPS4HANAMM-PO and MM-IM. • Opportunities management / Bid managementtofor S4HANA transformation • Technical analysis and documentation ofSAPMM-PO, MM-IMapplication, and it's integration withother SAP applicationslike WM, SAP TM, SAP SD, SAP FIand 3rdparty applications. • Suggestingsolutions to customersbased on best practicesin Procurement areas. • Working with global teams in a good mix of onshore/offshore model, which ability to teach, onboard and take the team along to create a successful unit of people, highly required for success of a project. Show more Show less Qualifications We are looking for experience in the following skills: • Experienced SAP architects with strong consulting and functional skills, to lead workstreams through bid to delivery • Highly experienced in the areas ofS4HANA MM-PO & MM-IMincluding Purchase Requisition and Purchase Orders,set up of stock transport orders, Purchase Pricing, PO Release and approvals, Inventory movements and integration to SAP SD (Sales and distribution) SAP Finance, SAP WM (Warehouse Management) etc. • Inbound and Outbound IDOCs and Interfaces • Purchasing Output Management and Forms. • Understanding in Master data related to procurement like materials, Info records, Business Partners etc. • Good understanding of SAPFiori appsand ability to articulate differences with SAP ECC • Experienced with 3rd party interfaces and integration. • Implementation and delivery experience, which should include at least two full project lifecycles including one on S4HANA. • Proven experience in project cut-over, successful go-live and client handling during PGLS and alignment with AMS teams will be valued. • Experienceinintegration withSAP ARIBA is desirable. • Knowledge of Central Purchasing and/or Ariba Supply Chain Collaboration is desirable. Set yourself apart: • Demonstrated leadership skills • Proven ability to work creatively and analytically in a problem-solving environment • Onshore, client-facing experience across a variety of industries • Hands-on delivery in major IT Transformation Programmes What's in it for you: At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as therewillbe requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are knownfor. About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities acrossallthese services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operationscentres. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 31/08/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. SRG100 RROOTS Locations Birmingham,Manchester
Sep 24, 2022
Full time
SAPS4HANA Procurement:MM-POand MM-IM Location:Birmingham / Edinburgh /Manchester Career Level:ConsultanttoManager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities acrossallthese services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each businesschallenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO. As a team: You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. Our SAP capability operates across all Accenture industries and contributes to the success of our clients by taking on responsibility for large, complex, and challenging SAP engagements. You could work within: • Business Transformation • Pre-sales/ Bid management • Process Optimisation • Application Rationalisation • Application Management In our team you will learn: • How to provide solutions to real world problems across a variety of industries, whilst referencing pastdeliveriesofend-to-endSAP implementations. • Insight into Accenture's integrative operating model by working alongside other parts of our company (Strategy & Consulting, Operations, Interactive) to achieve the best outcome for our clients. AsaSAPmaterials management-purchasing (MM-PO) and inventory management (MM-IM)resource, you willbe responsible for: • Requirements gathering, project planning and management, solution design, configuration and customization of SAPS4HANAMM-PO and MM-IM. • Opportunities management / Bid managementtofor S4HANA transformation • Technical analysis and documentation ofSAPMM-PO, MM-IMapplication, and it's integration withother SAP applicationslike WM, SAP TM, SAP SD, SAP FIand 3rdparty applications. • Suggestingsolutions to customersbased on best practicesin Procurement areas. • Working with global teams in a good mix of onshore/offshore model, which ability to teach, onboard and take the team along to create a successful unit of people, highly required for success of a project. Show more Show less Qualifications We are looking for experience in the following skills: • Experienced SAP architects with strong consulting and functional skills, to lead workstreams through bid to delivery • Highly experienced in the areas ofS4HANA MM-PO & MM-IMincluding Purchase Requisition and Purchase Orders,set up of stock transport orders, Purchase Pricing, PO Release and approvals, Inventory movements and integration to SAP SD (Sales and distribution) SAP Finance, SAP WM (Warehouse Management) etc. • Inbound and Outbound IDOCs and Interfaces • Purchasing Output Management and Forms. • Understanding in Master data related to procurement like materials, Info records, Business Partners etc. • Good understanding of SAPFiori appsand ability to articulate differences with SAP ECC • Experienced with 3rd party interfaces and integration. • Implementation and delivery experience, which should include at least two full project lifecycles including one on S4HANA. • Proven experience in project cut-over, successful go-live and client handling during PGLS and alignment with AMS teams will be valued. • Experienceinintegration withSAP ARIBA is desirable. • Knowledge of Central Purchasing and/or Ariba Supply Chain Collaboration is desirable. Set yourself apart: • Demonstrated leadership skills • Proven ability to work creatively and analytically in a problem-solving environment • Onshore, client-facing experience across a variety of industries • Hands-on delivery in major IT Transformation Programmes What's in it for you: At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as therewillbe requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are knownfor. About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities acrossallthese services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operationscentres. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 31/08/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. SRG100 RROOTS Locations Birmingham,Manchester
NHS SBS is currently seeking expert Customer Collections Advisors to recover public funding on behalf of dozens of NHS organisations. All whilst providing outstanding customer service via our dedicated inbound phone lines and email inbox. While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Now is the ideal time to join the NHS SBS family as we have been recognised as one the UK's Great Places to Work 2022. Also, this role will be working in an environment with strong growth and improvement plans for next year and beyond! For the right person, this means plenty of opportunity to develop your career and grow your talents as our finance department provides training and development throughout your employment. We also prioritise building a talent pipeline and promoting nurtured talent from within. This is a hybrid working role and our modern office environment, close to the White Rose Shopping Centre has ample free parking, onsite refreshments. As a new employee during the initial 3-month induction period, you will attend the offices for 2 to 3 days a week for your initial training and support. Usual office requirements are 1 to 2 days following successful completion of the required training, but you may, on occasion, be asked to attend more frequently in line with business and client needs. What you'll be doing: Connect with debtors via an inbound telephone line and central collections mailbox, using your knowledge debt collection strategies to recover unpaid invoices for various goods and services Ensure all debtor accounts are thoroughly reviewed to understand the full background of each individual case and updated after each interaction, including notes and status changes Resolve queries regarding invoices and set up plans for debt repayment Assessing each debtor's circumstances to resolve disputes over the phone, resulting in an amicable outcome for both the debtor and the business Work towards achieving daily and monthly targets both individually and as a team What you'll bring: A demonstrable history of working to and achieving targets and objectives in a FCA regulated Collections environment Good verbal and written communication and listening skills, with a confident and friendly telephone manner Excellent administrative skills IT literate - A good knowledge of computers and office software, including Microsoft Office If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type : Full-time, Permanent Location : Leeds Security Clearance Level : DBS Internal Recruiter : Mark Salary : Up to £22000 Depending upon experience and development needs Benefits : 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly outside the normal 9 to 5, we encourage you to apply and talk to us about what might be possible at interview. Loved reading about this job and want to know more about us? NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level. Would you like to join us on our journey?
Sep 24, 2022
Full time
NHS SBS is currently seeking expert Customer Collections Advisors to recover public funding on behalf of dozens of NHS organisations. All whilst providing outstanding customer service via our dedicated inbound phone lines and email inbox. While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Now is the ideal time to join the NHS SBS family as we have been recognised as one the UK's Great Places to Work 2022. Also, this role will be working in an environment with strong growth and improvement plans for next year and beyond! For the right person, this means plenty of opportunity to develop your career and grow your talents as our finance department provides training and development throughout your employment. We also prioritise building a talent pipeline and promoting nurtured talent from within. This is a hybrid working role and our modern office environment, close to the White Rose Shopping Centre has ample free parking, onsite refreshments. As a new employee during the initial 3-month induction period, you will attend the offices for 2 to 3 days a week for your initial training and support. Usual office requirements are 1 to 2 days following successful completion of the required training, but you may, on occasion, be asked to attend more frequently in line with business and client needs. What you'll be doing: Connect with debtors via an inbound telephone line and central collections mailbox, using your knowledge debt collection strategies to recover unpaid invoices for various goods and services Ensure all debtor accounts are thoroughly reviewed to understand the full background of each individual case and updated after each interaction, including notes and status changes Resolve queries regarding invoices and set up plans for debt repayment Assessing each debtor's circumstances to resolve disputes over the phone, resulting in an amicable outcome for both the debtor and the business Work towards achieving daily and monthly targets both individually and as a team What you'll bring: A demonstrable history of working to and achieving targets and objectives in a FCA regulated Collections environment Good verbal and written communication and listening skills, with a confident and friendly telephone manner Excellent administrative skills IT literate - A good knowledge of computers and office software, including Microsoft Office If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type : Full-time, Permanent Location : Leeds Security Clearance Level : DBS Internal Recruiter : Mark Salary : Up to £22000 Depending upon experience and development needs Benefits : 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly outside the normal 9 to 5, we encourage you to apply and talk to us about what might be possible at interview. Loved reading about this job and want to know more about us? NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level. Would you like to join us on our journey?
Barbour ABI a division of Infopro Digital, is the UK's leading provider of intelligence and lead generation services that help clients to generate new business opportunities from the construction sector. With more than 80 years of experience and 100+ colleagues based at Cheshire Oaks within our research, sales, client management and marketing teams, the quality of our data collection processes and existing knowledge in researching and tracking construction projects is second to none - we publish the UK Government's National Infrastructure & Construction Pipeline and provide the Office for National Statistics with critical data to produce its Construction New Orders estimates. Do you have the following skills, experience and drive to succeed in this role Find out below. Infopro Digital are one of the world's leading B2B publishers in professional information and digital services companies. A three times awarded Digital B2B Publisher of the Year, we have 3,200 employees across 17 countries; and revenues of €440m across six professional markets: Finance, insurance, automobile, construction, retail, public sector and industry. Our international presence includes a vibrant culture and offices in London, New York, Hong Kong and Paris. We are looking for a Telephone Researcher to join our Research team at Barbour ABI. Primarily this role consists of researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for our customers. What will you be doing? Researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for our customers Interacting directly with customers through our internal CRM systems to answer queries on project information Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations Achieving KPI targets around project volume, quality of data gathered and call time and dials Liaising with other colleagues within the business Building relationships with contacts within the construction industry Be open to performing other tasks as the manager and business requires Requirements An excellent telephone manner is essential as is the ability to confidently communicate at all levels Good written and verbal communication skills as well as attention to detail Contact centre experience; inbound and outbound will be considered Attention to detail Strong planning, organisation and time management skills Be computer savvy; as you will be expected to use their bespoke CMS system Determined to exceed targets and objections A 6-month induction to continuous training from a dedicated Research Training Manager which includes 121 training, workshops and on the job coaching & training A great internal leadership team who have all been promoted internally An open plan office with free car parking We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. Infopro Digital is proud to be an Equal Opportunities Employer. Benefits In addition to a competitive salary we offer the following benefits: 25 days annual leave (rising up to 27days) Group personal pension plan Life assurance Interest free season ticket loan (STL) Private medical insurance Employee assistance programme Employee discount scheme Eye-care Vouchers Discounted gym membership Agile/remote working Bike to work Buying holiday Health cash plan
Sep 21, 2022
Full time
Barbour ABI a division of Infopro Digital, is the UK's leading provider of intelligence and lead generation services that help clients to generate new business opportunities from the construction sector. With more than 80 years of experience and 100+ colleagues based at Cheshire Oaks within our research, sales, client management and marketing teams, the quality of our data collection processes and existing knowledge in researching and tracking construction projects is second to none - we publish the UK Government's National Infrastructure & Construction Pipeline and provide the Office for National Statistics with critical data to produce its Construction New Orders estimates. Do you have the following skills, experience and drive to succeed in this role Find out below. Infopro Digital are one of the world's leading B2B publishers in professional information and digital services companies. A three times awarded Digital B2B Publisher of the Year, we have 3,200 employees across 17 countries; and revenues of €440m across six professional markets: Finance, insurance, automobile, construction, retail, public sector and industry. Our international presence includes a vibrant culture and offices in London, New York, Hong Kong and Paris. We are looking for a Telephone Researcher to join our Research team at Barbour ABI. Primarily this role consists of researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for our customers. What will you be doing? Researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for our customers Interacting directly with customers through our internal CRM systems to answer queries on project information Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations Achieving KPI targets around project volume, quality of data gathered and call time and dials Liaising with other colleagues within the business Building relationships with contacts within the construction industry Be open to performing other tasks as the manager and business requires Requirements An excellent telephone manner is essential as is the ability to confidently communicate at all levels Good written and verbal communication skills as well as attention to detail Contact centre experience; inbound and outbound will be considered Attention to detail Strong planning, organisation and time management skills Be computer savvy; as you will be expected to use their bespoke CMS system Determined to exceed targets and objections A 6-month induction to continuous training from a dedicated Research Training Manager which includes 121 training, workshops and on the job coaching & training A great internal leadership team who have all been promoted internally An open plan office with free car parking We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. Infopro Digital is proud to be an Equal Opportunities Employer. Benefits In addition to a competitive salary we offer the following benefits: 25 days annual leave (rising up to 27days) Group personal pension plan Life assurance Interest free season ticket loan (STL) Private medical insurance Employee assistance programme Employee discount scheme Eye-care Vouchers Discounted gym membership Agile/remote working Bike to work Buying holiday Health cash plan
1ST LINE CUSTOMER SERVICE SOUTHAMPTON UP TO £20,000 IMMEDIATE START + 30 DAYS HOLIDAY + QUICK PROGRESSION Proactive Personnel are currently recruiting on behalf of a highly successful company based in Southampton who, due to growth, are seeking a motivated individual to join their 1ST Line Customer Service team. As the 1st Line Customer Service, you will be reporting directly to the Head of IT, providing 1st line support to customers. The successful candidate will be offering excellent customer support, both inbound and outbound. You will be troubleshooting problems by running diagnostic tests and remote actions, along with working with the supply chain network. If you are seeking the opportunity to join an award winning company who have an aggressive growth plan for the next couple of years, then send your CV in for immediate consideration! As a Technical Services Engineer for our client your duties will include; Ensure customer faults communicated via email, phone, or chat are resolved in line with KPI's Raise tickets with suppliers when required to fix issues Prioritise tickets in line with SLA's Provide customer updates in line with response SLA's Take ownership of escalations where necessary Accountability of support issues and seek closure, ensuring all relevant processes are followed Ensuring high-standards of customer service are maintained Complete other duties as required The successful candidate will require; At least 6 months within a customer service, call centre, IT Admin, IT Support, Helpdesk position or similar is essential Strong interest in technology / IT is advantageous Excellent communication skills, both written and verbal High attention to detail Ability to solve problems and use your own initiative Experience of working in a fast paced environment Ability to work alone Benefits our client is offering; Up to £20,000 30 days annual leave Casual dress Company events Pension On-site parking Private medical insurance
Jan 08, 2022
Full time
1ST LINE CUSTOMER SERVICE SOUTHAMPTON UP TO £20,000 IMMEDIATE START + 30 DAYS HOLIDAY + QUICK PROGRESSION Proactive Personnel are currently recruiting on behalf of a highly successful company based in Southampton who, due to growth, are seeking a motivated individual to join their 1ST Line Customer Service team. As the 1st Line Customer Service, you will be reporting directly to the Head of IT, providing 1st line support to customers. The successful candidate will be offering excellent customer support, both inbound and outbound. You will be troubleshooting problems by running diagnostic tests and remote actions, along with working with the supply chain network. If you are seeking the opportunity to join an award winning company who have an aggressive growth plan for the next couple of years, then send your CV in for immediate consideration! As a Technical Services Engineer for our client your duties will include; Ensure customer faults communicated via email, phone, or chat are resolved in line with KPI's Raise tickets with suppliers when required to fix issues Prioritise tickets in line with SLA's Provide customer updates in line with response SLA's Take ownership of escalations where necessary Accountability of support issues and seek closure, ensuring all relevant processes are followed Ensuring high-standards of customer service are maintained Complete other duties as required The successful candidate will require; At least 6 months within a customer service, call centre, IT Admin, IT Support, Helpdesk position or similar is essential Strong interest in technology / IT is advantageous Excellent communication skills, both written and verbal High attention to detail Ability to solve problems and use your own initiative Experience of working in a fast paced environment Ability to work alone Benefits our client is offering; Up to £20,000 30 days annual leave Casual dress Company events Pension On-site parking Private medical insurance
Oracle Support Analyst remote role with occasional travel to Milton Keynes Your new company Your new company are a global, well known, logistics company with an office in the heart of Milton Keynes. Your new role As a Senior Oracle Functional Support Analyst it is your role to support the systems end users by resolving complex functional issues (second level), as well as performing regular activities to ensure high availability and high performance of the systems in scope. You will also be a member of the Centre of Excellence (CoE) Oracle ERP Service delivery team where you will have responsibility for resolving production issues raised by users in the 1st and 2nd level of support on Oracle R11i/R12 and "Enabling Applications" where required. You will also perform continuous monitoring of systems' health - Oracle R11i (legacy) and R12 (currently v12.1.3 & v12.2.5) Outbound/Inbound Interfaces for Oracle R11i/R12) whilst providing backup support to the Enabling & Technical Services Team when required (Kofax/Markview, EiS, Blackline, APRO, Outbound/Inbound Interfaces for Oracle R11i/R12). Key Responsibilities; Triggers/performs corrective actions in case of any deviation from normal systems' state is identified. Responsible for escalating production issues to the technical team/third parties if unable to resolve. Actively contributes to preventative activities and root cause analysis/resolution. Provides support to projects within the Centre of Excellence (CoE) when required. Provides support to projects transitioning to production. Monitor and maintain their own incident queues to ensure compliance with agreed ticket resolution (TRT) SLAs. What you'll need to succeed Oracle EBS Basics - Able to navigate around Oracle EBS, change responsibilities, submit concurrent programs, etc. Good knowledge of Oracle workflow, users and responsibilities concepts, how it works, components involved. Oracle EBS Financials - Good knowledge and understanding of data flows and business processes within Oracle Financials. Good knowledge of underlying data structures of Oracle Financials Oracle EBS Purchasing - Understanding of data flows and business processes within Oracle Purchasing. Good knowledge of underlying data structures of Oracle Purchasing Experience of working with Third Party support systems e.g. My Oracle Support. Analytical Problem Solving - Able to use systematic approach in solving problems through analysis of problem and evaluation of alternative solutions. Stakeholder Orientation - able to manage stakeholders' expectations, and keep stakeholders informed; What you'll get in return 11.25% bonus, 25 days holiday, pension scheme, medical cover, retail discounts, flexible working, training, development and secondments opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Nov 04, 2021
Full time
Oracle Support Analyst remote role with occasional travel to Milton Keynes Your new company Your new company are a global, well known, logistics company with an office in the heart of Milton Keynes. Your new role As a Senior Oracle Functional Support Analyst it is your role to support the systems end users by resolving complex functional issues (second level), as well as performing regular activities to ensure high availability and high performance of the systems in scope. You will also be a member of the Centre of Excellence (CoE) Oracle ERP Service delivery team where you will have responsibility for resolving production issues raised by users in the 1st and 2nd level of support on Oracle R11i/R12 and "Enabling Applications" where required. You will also perform continuous monitoring of systems' health - Oracle R11i (legacy) and R12 (currently v12.1.3 & v12.2.5) Outbound/Inbound Interfaces for Oracle R11i/R12) whilst providing backup support to the Enabling & Technical Services Team when required (Kofax/Markview, EiS, Blackline, APRO, Outbound/Inbound Interfaces for Oracle R11i/R12). Key Responsibilities; Triggers/performs corrective actions in case of any deviation from normal systems' state is identified. Responsible for escalating production issues to the technical team/third parties if unable to resolve. Actively contributes to preventative activities and root cause analysis/resolution. Provides support to projects within the Centre of Excellence (CoE) when required. Provides support to projects transitioning to production. Monitor and maintain their own incident queues to ensure compliance with agreed ticket resolution (TRT) SLAs. What you'll need to succeed Oracle EBS Basics - Able to navigate around Oracle EBS, change responsibilities, submit concurrent programs, etc. Good knowledge of Oracle workflow, users and responsibilities concepts, how it works, components involved. Oracle EBS Financials - Good knowledge and understanding of data flows and business processes within Oracle Financials. Good knowledge of underlying data structures of Oracle Financials Oracle EBS Purchasing - Understanding of data flows and business processes within Oracle Purchasing. Good knowledge of underlying data structures of Oracle Purchasing Experience of working with Third Party support systems e.g. My Oracle Support. Analytical Problem Solving - Able to use systematic approach in solving problems through analysis of problem and evaluation of alternative solutions. Stakeholder Orientation - able to manage stakeholders' expectations, and keep stakeholders informed; What you'll get in return 11.25% bonus, 25 days holiday, pension scheme, medical cover, retail discounts, flexible working, training, development and secondments opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Head of Software Development - POTENTIAL EQUITY: Agile/Scrum, Secure Coding Practices, Continuous Integration/Continuous Deployment/Continuous Delivery CI/CD, DevOps, Cloud, AWS/Azure/GCP Are you an established Head of Software Development (or a Development Manager looking to step up into a "Head of" role) who wants the stability of a large corporate but the dynamism, excitement and potential for equity in the business of start-ups/scale-ups - not to mention the potential to partner with the likes of Google? Would you like the opportunity to oversee Software Engineering for a heavily entrepreneurial business that puts tech front and centre of everything they do, with huge financial backing overseeing 5 independent Dev teams spread across the UK? If your answer to the above is "yes", then this could be the perfect opportunity for you! My client are looking to recruit a Head of Software Engineering to come in and oversee 5 separate development teams in separate smaller companies (mainly start-ups or scale-ups they have acquired) across their group. The company have massive financial backing and are extremely entrepreneurial so look to support businesses they believe in by funding them, supporting them and improving practices and technologies, but ultimately allowing them to retain their own vision and relative autonomy. As such the teams work with a wide variety of technologies and languages and are at varying levels of maturity in their practices and processes. This role is a brand-new position where you will look to improve the standards, practices and processes across these teams looking at Agile practices, coding standards, CI/CD/DevOps etc. For the main part you will initially be improving these standards to make the product roadmaps of each of these entities a reality to the best possible standards at the right pace, but there is absolutely the opportunity to be entrepreneurial and come up with your own ideas and products and bring these to life. The individual businesses cover a wide rang of product lines ranging from an intelligent CRM system with built-in workflows to manage, direct and automate inbound & outbound calls ( they are in talks with Google to partner on this ); Telematics Data Processing systems built for automotive purposes but with potential medical applications; Pricing analysis platforms and one is more of a Digital Agency building websites for clients - so there really is the potential for a huge variety of market exposure. You will be rewarded for your efforts with a salary of between £80,000 - £100,000 (potentially negotiable beyond this for the right person) as well as the real potential of equity in some of the businesses as well! You will be mainly home-based with the requirement to be on one of their sites roughly once a week, sometimes less , though the main location will be Cheltenham , so the closer to this the better. Because the teams you will be working with are spread across various locations around England, travel will be an essential part of this role, but they will cover the cost of any travel or accommodation . Essential Skillset/Experience - Strong commercial experience working as a Head of Software Development/Head of Software Engineering or very strong experience as a Software Development Manager - Technical Credibility - you must come from a hands-on Dev background previously and be confident in having high-level architectural discussions - Agile/Scrum experience is essential (qualifications in this would be desirable too) - Coding Standards - Secure Code Practices - Continuous Integration (CI)/Continuous Delivery/Continuous Deployment (CD)/DevOps practices - Excellent Stakeholder Management & Leadership skills Desirable Skillset/Experience - Cloud experience (Azure/AWS/GCP) - Current hands-on programming capability could be helpful: C#/PHP/JavaScript/Node/React/Java/React Native If you meet the above requirements and would like to find out more about this, please apply with an up-to-date CV ASAP as they are looking to move very quickly on this opportunity. Head of Software Development - POTENTIAL EQUITY: Agile/Scrum, Secure Coding Practices, Continuous Integration/Continuous Deployment/Continuous Delivery CI/CD, DevOps, Cloud, AWS/Azure/GCP
Nov 04, 2021
Full time
Head of Software Development - POTENTIAL EQUITY: Agile/Scrum, Secure Coding Practices, Continuous Integration/Continuous Deployment/Continuous Delivery CI/CD, DevOps, Cloud, AWS/Azure/GCP Are you an established Head of Software Development (or a Development Manager looking to step up into a "Head of" role) who wants the stability of a large corporate but the dynamism, excitement and potential for equity in the business of start-ups/scale-ups - not to mention the potential to partner with the likes of Google? Would you like the opportunity to oversee Software Engineering for a heavily entrepreneurial business that puts tech front and centre of everything they do, with huge financial backing overseeing 5 independent Dev teams spread across the UK? If your answer to the above is "yes", then this could be the perfect opportunity for you! My client are looking to recruit a Head of Software Engineering to come in and oversee 5 separate development teams in separate smaller companies (mainly start-ups or scale-ups they have acquired) across their group. The company have massive financial backing and are extremely entrepreneurial so look to support businesses they believe in by funding them, supporting them and improving practices and technologies, but ultimately allowing them to retain their own vision and relative autonomy. As such the teams work with a wide variety of technologies and languages and are at varying levels of maturity in their practices and processes. This role is a brand-new position where you will look to improve the standards, practices and processes across these teams looking at Agile practices, coding standards, CI/CD/DevOps etc. For the main part you will initially be improving these standards to make the product roadmaps of each of these entities a reality to the best possible standards at the right pace, but there is absolutely the opportunity to be entrepreneurial and come up with your own ideas and products and bring these to life. The individual businesses cover a wide rang of product lines ranging from an intelligent CRM system with built-in workflows to manage, direct and automate inbound & outbound calls ( they are in talks with Google to partner on this ); Telematics Data Processing systems built for automotive purposes but with potential medical applications; Pricing analysis platforms and one is more of a Digital Agency building websites for clients - so there really is the potential for a huge variety of market exposure. You will be rewarded for your efforts with a salary of between £80,000 - £100,000 (potentially negotiable beyond this for the right person) as well as the real potential of equity in some of the businesses as well! You will be mainly home-based with the requirement to be on one of their sites roughly once a week, sometimes less , though the main location will be Cheltenham , so the closer to this the better. Because the teams you will be working with are spread across various locations around England, travel will be an essential part of this role, but they will cover the cost of any travel or accommodation . Essential Skillset/Experience - Strong commercial experience working as a Head of Software Development/Head of Software Engineering or very strong experience as a Software Development Manager - Technical Credibility - you must come from a hands-on Dev background previously and be confident in having high-level architectural discussions - Agile/Scrum experience is essential (qualifications in this would be desirable too) - Coding Standards - Secure Code Practices - Continuous Integration (CI)/Continuous Delivery/Continuous Deployment (CD)/DevOps practices - Excellent Stakeholder Management & Leadership skills Desirable Skillset/Experience - Cloud experience (Azure/AWS/GCP) - Current hands-on programming capability could be helpful: C#/PHP/JavaScript/Node/React/Java/React Native If you meet the above requirements and would like to find out more about this, please apply with an up-to-date CV ASAP as they are looking to move very quickly on this opportunity. Head of Software Development - POTENTIAL EQUITY: Agile/Scrum, Secure Coding Practices, Continuous Integration/Continuous Deployment/Continuous Delivery CI/CD, DevOps, Cloud, AWS/Azure/GCP
My Public Sector Client based in Telford City Centre is looking for 1st Line Support Analysts to fully support their key infrastructures. The role is paying £11.04 per hour. This role would be full time, and due to the nature of the role, the successful candidate must be flexible around working times due to various daytime shifts (07:00 - 18:30, Monday - Friday) and potential for a delayed end of shift. Overtime may be released according to business demand. The start date for this role is fixed at 25th October 2021. The role of a First Line Analyst involves taking emails, calls and chats from users, listening to and analysing the issues that users experience, and progressing the call accordingly. Whether that be through trying to fix the issue with the available fixes or assigning the case to the appropriate team for resolution. A key part of the role is ensuring information captured is relevant, detailed and concise due to potentially being progressed to other teams and viewed by anyone with access to the incident logging platform. The main responsibilities for the role include triaging and investigating, logging incidents and taking ownership of incidents from initial contact through to resolution. It is essential therefore that you maintain a professional attitude throughout the whole working day. Whilst the role will predominantly involve inbound calls, please be aware that outbound calls will also be required to resolve incidents efficiently. Excellent computer literacy skills are a must for this role and an understanding of the fundamentals of IT infrastructure, you should also have knowledge of the use of Windows 7, 8.1, 10 and also Microsoft office products (Outlook, Excel and Word). There is a Knowledge based system which is available to use, however any further knowledge within IT will be beneficial. Also essential is a strong customer service focus, as agents will speak to multiple people each day, therefore being able to adapt to each individuals needs is a key skill. Under the current circumstances around COVID-19, this role will initially involve working from home and applicants must have: - A reliable internet connection - A suitable working area and an environment where calls can be taken (i.e. noise considerations) - Good communication via multiple channels such as instant messages, telephone, email - Ability to work autonomously as well as part of a team If you feel you have proven and relevant experience and would be happy to be considered for this role, please send your CV through for consideration.
Oct 06, 2021
Full time
My Public Sector Client based in Telford City Centre is looking for 1st Line Support Analysts to fully support their key infrastructures. The role is paying £11.04 per hour. This role would be full time, and due to the nature of the role, the successful candidate must be flexible around working times due to various daytime shifts (07:00 - 18:30, Monday - Friday) and potential for a delayed end of shift. Overtime may be released according to business demand. The start date for this role is fixed at 25th October 2021. The role of a First Line Analyst involves taking emails, calls and chats from users, listening to and analysing the issues that users experience, and progressing the call accordingly. Whether that be through trying to fix the issue with the available fixes or assigning the case to the appropriate team for resolution. A key part of the role is ensuring information captured is relevant, detailed and concise due to potentially being progressed to other teams and viewed by anyone with access to the incident logging platform. The main responsibilities for the role include triaging and investigating, logging incidents and taking ownership of incidents from initial contact through to resolution. It is essential therefore that you maintain a professional attitude throughout the whole working day. Whilst the role will predominantly involve inbound calls, please be aware that outbound calls will also be required to resolve incidents efficiently. Excellent computer literacy skills are a must for this role and an understanding of the fundamentals of IT infrastructure, you should also have knowledge of the use of Windows 7, 8.1, 10 and also Microsoft office products (Outlook, Excel and Word). There is a Knowledge based system which is available to use, however any further knowledge within IT will be beneficial. Also essential is a strong customer service focus, as agents will speak to multiple people each day, therefore being able to adapt to each individuals needs is a key skill. Under the current circumstances around COVID-19, this role will initially involve working from home and applicants must have: - A reliable internet connection - A suitable working area and an environment where calls can be taken (i.e. noise considerations) - Good communication via multiple channels such as instant messages, telephone, email - Ability to work autonomously as well as part of a team If you feel you have proven and relevant experience and would be happy to be considered for this role, please send your CV through for consideration.
We are Chorus Homes, part of the Places for People Group; we are placemakers; our work impacts on the lives of people across the U.K. - providing homes to live in, communities to retire to, spaces to stay active, supported homes for independent living, and student accommodation. Our places work when they work for everyone. How do we do all this? By surrounding ourselves with welcoming people, customer focused people and detail focused people. Our people live and breathe our SPIRIT values; we are the place for spirited people. So, we want you to join us and the 12,000 other colleagues on our journey; colleagues who have helped us create place s, maintain 209,000 homes , manage £4 .5 billion of assets , deliver £87.9m in social value and teach 80 ,000 children to swim each week . More about your role This is a Fixed Term Contract until December 2021 Working as part of our Central Services Team, you will ensure that our systems are updated correctly in a timely manner, update all filing systems and spreadsheets, you will be working closely within our property maintenance division. This particular role, although Administration will have a focus on both inbound and outbound calls to our customers dealing with any scheduling issues/complains that may arise. The Repairs Admin team working within the Property Maintenance division and are responsible for scanning and filing data sensitive documents including EICR and CP12 records, the sending and receiving of emails and also working on the phone speaking with our customers and internal operatives. In this role you will work effectively with all key business areas including PMD, the customer service centre, contractors, managers, operatives and internal/external clients and customers, taking enquiries both over the phone and via email. For further information please download the attached job description. More about you Here at Places for People we are looking for someone who is as spirited as we are about delivering great customer service. To be considered for the role you will have previous experience working in a volume administration role with a commitment to delivery first class customer experience. To be successful in this role candidates must be able to demonstrate experience of working within a busy office environment, you will have previous experience of administration. We would deem it highly advantageous if this was within a property maintenance administration team. Experience of booking, scheduling and confirming appointments is desirable. Although this is an administration role you will be working on the phones for a large portion of the day, taking calls from external and internal customers so experience working of call handling would be highly advantageous. Exceptional organisational skills with the ability to effectively organise your own workload whilst maintaining a high attention to detail and accuracy will enable you to succeed in this role You will have an excellent telephone and I.T. skills with a sound understanding of Microsoft Excel, Word and Outlook. The ability to interrogate and present data in different formats is essential. A positive 'can do' attitude with the ability to demonstrate a 'solution-focused' working style in practice at all times. The benefits Our ambition gives you all the challenge you could wish for and that's why we can offer you tangible and exciting career progression in a diverse and pioneering business. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier; from a pension, generous holiday pay, training, sick pay, and free or discounted gym membership - to a wealth of extra perks including interest-free loans for colleagues, discounts and offers on thousands of retailers, restaurants and leisure outlets and much more.
Mar 23, 2021
Full time
We are Chorus Homes, part of the Places for People Group; we are placemakers; our work impacts on the lives of people across the U.K. - providing homes to live in, communities to retire to, spaces to stay active, supported homes for independent living, and student accommodation. Our places work when they work for everyone. How do we do all this? By surrounding ourselves with welcoming people, customer focused people and detail focused people. Our people live and breathe our SPIRIT values; we are the place for spirited people. So, we want you to join us and the 12,000 other colleagues on our journey; colleagues who have helped us create place s, maintain 209,000 homes , manage £4 .5 billion of assets , deliver £87.9m in social value and teach 80 ,000 children to swim each week . More about your role This is a Fixed Term Contract until December 2021 Working as part of our Central Services Team, you will ensure that our systems are updated correctly in a timely manner, update all filing systems and spreadsheets, you will be working closely within our property maintenance division. This particular role, although Administration will have a focus on both inbound and outbound calls to our customers dealing with any scheduling issues/complains that may arise. The Repairs Admin team working within the Property Maintenance division and are responsible for scanning and filing data sensitive documents including EICR and CP12 records, the sending and receiving of emails and also working on the phone speaking with our customers and internal operatives. In this role you will work effectively with all key business areas including PMD, the customer service centre, contractors, managers, operatives and internal/external clients and customers, taking enquiries both over the phone and via email. For further information please download the attached job description. More about you Here at Places for People we are looking for someone who is as spirited as we are about delivering great customer service. To be considered for the role you will have previous experience working in a volume administration role with a commitment to delivery first class customer experience. To be successful in this role candidates must be able to demonstrate experience of working within a busy office environment, you will have previous experience of administration. We would deem it highly advantageous if this was within a property maintenance administration team. Experience of booking, scheduling and confirming appointments is desirable. Although this is an administration role you will be working on the phones for a large portion of the day, taking calls from external and internal customers so experience working of call handling would be highly advantageous. Exceptional organisational skills with the ability to effectively organise your own workload whilst maintaining a high attention to detail and accuracy will enable you to succeed in this role You will have an excellent telephone and I.T. skills with a sound understanding of Microsoft Excel, Word and Outlook. The ability to interrogate and present data in different formats is essential. A positive 'can do' attitude with the ability to demonstrate a 'solution-focused' working style in practice at all times. The benefits Our ambition gives you all the challenge you could wish for and that's why we can offer you tangible and exciting career progression in a diverse and pioneering business. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier; from a pension, generous holiday pay, training, sick pay, and free or discounted gym membership - to a wealth of extra perks including interest-free loans for colleagues, discounts and offers on thousands of retailers, restaurants and leisure outlets and much more.
Immediate Account Manager**
Bracknell
Long term Temp to Perm Assignment
Overview
We are currently recruiting on behalf of a corporate, established and growing IT client who is based in central Bracknell. The role of Internal Sales Executive is to work within a highly proficient and lively team. You will be happy working in a busy sales office (no call centre) and building relationships with pre-existing customers while utilising CRM, SAP and other bespoke systems. You will act as the key customer interface, liaising directly on a daily basis through email and inbound/outbound phone engagement. Primarily you will be pro-actively supporting with quotes, opportunity management and vendors throughout the sales process.
Key Responsibilities
* Build and maintain customer relationships with pre-existing customers
* Ensure all quotes are followed up on and drive conversion from quotes into orders
* Use vendor specific tools to support on winning opportunities
* Work smartly in CRM to ensure monthly targets are met, playing a pro-active and leading role in driving pipeline management and conversion
* Work closely with colleagues in all departments to ensure excellent all round customer experience
* Prioritise workload correctly and be able to work within agreed time-frames
Candidate Requirements
* Previous experience within a strong administration role or sales/retail environment
* Strong numerical, IT skills as well as a high attention to detail
* Strong communication skills, able to work well within a busy sales environment
* Ability to work under pressure and make concise decisions with a customer first attitude
Hours & Other Information
* Long term Temp Assignment
* Hours 9am-5.30pm
* Free Parking
* Access to on-site gym facilities
* Free tea, coffee and fruit
We are looking to submit CV’s and arrange interviews for this role ASAP due to the demands of the business.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy
Oct 29, 2018
Immediate Account Manager**
Bracknell
Long term Temp to Perm Assignment
Overview
We are currently recruiting on behalf of a corporate, established and growing IT client who is based in central Bracknell. The role of Internal Sales Executive is to work within a highly proficient and lively team. You will be happy working in a busy sales office (no call centre) and building relationships with pre-existing customers while utilising CRM, SAP and other bespoke systems. You will act as the key customer interface, liaising directly on a daily basis through email and inbound/outbound phone engagement. Primarily you will be pro-actively supporting with quotes, opportunity management and vendors throughout the sales process.
Key Responsibilities
* Build and maintain customer relationships with pre-existing customers
* Ensure all quotes are followed up on and drive conversion from quotes into orders
* Use vendor specific tools to support on winning opportunities
* Work smartly in CRM to ensure monthly targets are met, playing a pro-active and leading role in driving pipeline management and conversion
* Work closely with colleagues in all departments to ensure excellent all round customer experience
* Prioritise workload correctly and be able to work within agreed time-frames
Candidate Requirements
* Previous experience within a strong administration role or sales/retail environment
* Strong numerical, IT skills as well as a high attention to detail
* Strong communication skills, able to work well within a busy sales environment
* Ability to work under pressure and make concise decisions with a customer first attitude
Hours & Other Information
* Long term Temp Assignment
* Hours 9am-5.30pm
* Free Parking
* Access to on-site gym facilities
* Free tea, coffee and fruit
We are looking to submit CV’s and arrange interviews for this role ASAP due to the demands of the business.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy
Overview
We are currently recruiting on behalf of a corporate, established and growing IT client who is based in central Bracknell. The role of Internal Sales Executive is to work within a highly proficient and lively team. You will be happy working in a busy sales office (no call centre) and building relationships with pre-existing customers while utilising CRM, SAP and other bespoke systems. You will act as the key customer interface, liaising directly on a daily basis through email and inbound/outbound phone engagement. Primarily you will be pro-actively supporting with quotes, opportunity management and vendors throughout the sales process. Please note this is a long term Temp role with permanent opportunities.
Key Responsibilities
* Build and maintain customer relationships with pre-existing customers
* Ensure all quotes are followed up on and drive conversion from quotes into orders
* Use vendor specific tools to support on winning opportunities
* Work smartly in CRM to ensure monthly targets are met, playing a pro-active and leading role in driving pipeline management and conversion
* Work closely with colleagues in all departments to ensure excellent all round customer experience
* Prioritise workload correctly and be able to work within agreed timeframes
Candidate Requirements
* Previous experience within a strong administration role or sales/retail environment
* Strong numerical, IT skills as well as a high attention to detail
* Strong communication skills, able to work well within a busy sales environment
* Ability to work under pressure and make concise decisions with a customer first attitude
Hours & Other Information
* Long term Temp - Perm Assignment
* Hours 9am-5.30pm
* Free Parking
* Access to on-site gym facilities
* Free tea, coffee and fruit
We are looking to submit CV’s and arrange interviews for this role ASAP due to the demands of the business.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy
Oct 29, 2018
Overview
We are currently recruiting on behalf of a corporate, established and growing IT client who is based in central Bracknell. The role of Internal Sales Executive is to work within a highly proficient and lively team. You will be happy working in a busy sales office (no call centre) and building relationships with pre-existing customers while utilising CRM, SAP and other bespoke systems. You will act as the key customer interface, liaising directly on a daily basis through email and inbound/outbound phone engagement. Primarily you will be pro-actively supporting with quotes, opportunity management and vendors throughout the sales process. Please note this is a long term Temp role with permanent opportunities.
Key Responsibilities
* Build and maintain customer relationships with pre-existing customers
* Ensure all quotes are followed up on and drive conversion from quotes into orders
* Use vendor specific tools to support on winning opportunities
* Work smartly in CRM to ensure monthly targets are met, playing a pro-active and leading role in driving pipeline management and conversion
* Work closely with colleagues in all departments to ensure excellent all round customer experience
* Prioritise workload correctly and be able to work within agreed timeframes
Candidate Requirements
* Previous experience within a strong administration role or sales/retail environment
* Strong numerical, IT skills as well as a high attention to detail
* Strong communication skills, able to work well within a busy sales environment
* Ability to work under pressure and make concise decisions with a customer first attitude
Hours & Other Information
* Long term Temp - Perm Assignment
* Hours 9am-5.30pm
* Free Parking
* Access to on-site gym facilities
* Free tea, coffee and fruit
We are looking to submit CV’s and arrange interviews for this role ASAP due to the demands of the business.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy
Immediate Account Manager**
Bracknell
Long term Temp to Perm Assignment
Overview
We are currently recruiting on behalf of a corporate, established and growing IT client who is based in central Bracknell. The role of Internal Sales Executive is to work within a highly proficient and lively team. You will be happy working in a busy sales office (no call centre) and building relationships with pre-existing customers while utilising CRM, SAP and other bespoke systems. You will act as the key customer interface, liaising directly on a daily basis through email and inbound/outbound phone engagement. Primarily you will be pro-actively supporting with quotes, opportunity management and vendors throughout the sales process.
Key Responsibilities
* Build and maintain customer relationships with pre-existing customers
* Ensure all quotes are followed up on and drive conversion from quotes into orders
* Use vendor specific tools to support on winning opportunities
* Work smartly in CRM to ensure monthly targets are met, playing a pro-active and leading role in driving pipeline management and conversion
* Work closely with colleagues in all departments to ensure excellent all round customer experience
* Prioritise workload correctly and be able to work within agreed time-frames
Candidate Requirements
* Previous experience within a strong administration role or sales/retail environment
* Strong numerical, IT skills as well as a high attention to detail
* Strong communication skills, able to work well within a busy sales environment
* Ability to work under pressure and make concise decisions with a customer first attitude
Hours & Other Information
* Long term Temp Assignment
* Hours 9am-5.30pm
* Free Parking
* Access to on-site gym facilities
* Free tea, coffee and fruit
We are looking to submit CV’s and arrange interviews for this role ASAP due to the demands of the business.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy
Oct 29, 2018
Immediate Account Manager**
Bracknell
Long term Temp to Perm Assignment
Overview
We are currently recruiting on behalf of a corporate, established and growing IT client who is based in central Bracknell. The role of Internal Sales Executive is to work within a highly proficient and lively team. You will be happy working in a busy sales office (no call centre) and building relationships with pre-existing customers while utilising CRM, SAP and other bespoke systems. You will act as the key customer interface, liaising directly on a daily basis through email and inbound/outbound phone engagement. Primarily you will be pro-actively supporting with quotes, opportunity management and vendors throughout the sales process.
Key Responsibilities
* Build and maintain customer relationships with pre-existing customers
* Ensure all quotes are followed up on and drive conversion from quotes into orders
* Use vendor specific tools to support on winning opportunities
* Work smartly in CRM to ensure monthly targets are met, playing a pro-active and leading role in driving pipeline management and conversion
* Work closely with colleagues in all departments to ensure excellent all round customer experience
* Prioritise workload correctly and be able to work within agreed time-frames
Candidate Requirements
* Previous experience within a strong administration role or sales/retail environment
* Strong numerical, IT skills as well as a high attention to detail
* Strong communication skills, able to work well within a busy sales environment
* Ability to work under pressure and make concise decisions with a customer first attitude
Hours & Other Information
* Long term Temp Assignment
* Hours 9am-5.30pm
* Free Parking
* Access to on-site gym facilities
* Free tea, coffee and fruit
We are looking to submit CV’s and arrange interviews for this role ASAP due to the demands of the business.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy
Overview
We are currently recruiting on behalf of a corporate, established and growing IT client who is based in central Bracknell. The role of Internal Sales Executive is to work within a highly proficient and lively team. You will be happy working in a busy sales office (no call centre) and building relationships with pre-existing customers while utilising CRM, SAP and other bespoke systems. You will act as the key customer interface, liaising directly on a daily basis through email and inbound/outbound phone engagement. Primarily you will be pro-actively supporting with quotes, opportunity management and vendors throughout the sales process. Please note this is a long term Temp role with permanent opportunities.
Key Responsibilities
* Build and maintain customer relationships with pre-existing customers
* Ensure all quotes are followed up on and drive conversion from quotes into orders
* Use vendor specific tools to support on winning opportunities
* Work smartly in CRM to ensure monthly targets are met, playing a pro-active and leading role in driving pipeline management and conversion
* Work closely with colleagues in all departments to ensure excellent all round customer experience
* Prioritise workload correctly and be able to work within agreed timeframes
Candidate Requirements
* Previous experience within a strong administration role or sales/retail environment
* Strong numerical, IT skills as well as a high attention to detail
* Strong communication skills, able to work well within a busy sales environment
* Ability to work under pressure and make concise decisions with a customer first attitude
Hours & Other Information
* Long term Temp - Perm Assignment
* Hours 9am-5.30pm
* Free Parking
* Access to on-site gym facilities
* Free tea, coffee and fruit
We are looking to submit CV’s and arrange interviews for this role ASAP due to the demands of the business.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy
Oct 29, 2018
Overview
We are currently recruiting on behalf of a corporate, established and growing IT client who is based in central Bracknell. The role of Internal Sales Executive is to work within a highly proficient and lively team. You will be happy working in a busy sales office (no call centre) and building relationships with pre-existing customers while utilising CRM, SAP and other bespoke systems. You will act as the key customer interface, liaising directly on a daily basis through email and inbound/outbound phone engagement. Primarily you will be pro-actively supporting with quotes, opportunity management and vendors throughout the sales process. Please note this is a long term Temp role with permanent opportunities.
Key Responsibilities
* Build and maintain customer relationships with pre-existing customers
* Ensure all quotes are followed up on and drive conversion from quotes into orders
* Use vendor specific tools to support on winning opportunities
* Work smartly in CRM to ensure monthly targets are met, playing a pro-active and leading role in driving pipeline management and conversion
* Work closely with colleagues in all departments to ensure excellent all round customer experience
* Prioritise workload correctly and be able to work within agreed timeframes
Candidate Requirements
* Previous experience within a strong administration role or sales/retail environment
* Strong numerical, IT skills as well as a high attention to detail
* Strong communication skills, able to work well within a busy sales environment
* Ability to work under pressure and make concise decisions with a customer first attitude
Hours & Other Information
* Long term Temp - Perm Assignment
* Hours 9am-5.30pm
* Free Parking
* Access to on-site gym facilities
* Free tea, coffee and fruit
We are looking to submit CV’s and arrange interviews for this role ASAP due to the demands of the business.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy
Part-Time Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits
Employment Status: Part-Time
Part-time hours of work: Flexible Part-Time hours available (between 20-30 hours per week), between the hours of 4.30pm-8pm or 5.30pm-9pm.
Training: You will be given 4 weeks training in order to prepare you for this vacancy.
We're seeking enthusiastic Technical Support Advisors to join HGS on a part-time basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client`s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI`s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it`s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk
Sep 09, 2016
Part time
Part-Time Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits
Employment Status: Part-Time
Part-time hours of work: Flexible Part-Time hours available (between 20-30 hours per week), between the hours of 4.30pm-8pm or 5.30pm-9pm.
Training: You will be given 4 weeks training in order to prepare you for this vacancy.
We're seeking enthusiastic Technical Support Advisors to join HGS on a part-time basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client`s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI`s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it`s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk
Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits (on-site gym, restaurant and more)
Employment Status: Full-time
Hours of work: 37.5hrs (FTE) - Service Operates from 8am to 8pm Monday - Friday, 9am to 6pm Saturday and Sunday.
We're seeking enthusiastic Technical Support Advisors to join HGS on a permanent basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client’s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI’s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it’s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk
Sep 09, 2016
Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits (on-site gym, restaurant and more)
Employment Status: Full-time
Hours of work: 37.5hrs (FTE) - Service Operates from 8am to 8pm Monday - Friday, 9am to 6pm Saturday and Sunday.
We're seeking enthusiastic Technical Support Advisors to join HGS on a permanent basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client’s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI’s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it’s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk
Part-Time Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits
Employment Status: Part-Time
Part-time hours of work: Flexible Part-Time hours available (between 20-30 hours per week), between the hours of 4.30pm-8pm or 5.30pm-9pm.
Training: You will be given 4 weeks training in order to prepare you for this vacancy.
We're seeking enthusiastic Technical Support Advisors to join HGS on a part-time basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client`s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI`s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it`s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk
Sep 09, 2016
Part time
Part-Time Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits
Employment Status: Part-Time
Part-time hours of work: Flexible Part-Time hours available (between 20-30 hours per week), between the hours of 4.30pm-8pm or 5.30pm-9pm.
Training: You will be given 4 weeks training in order to prepare you for this vacancy.
We're seeking enthusiastic Technical Support Advisors to join HGS on a part-time basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client`s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI`s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it`s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk