IT Training Manager

  • Birmingham City University
  • Birmingham, United Kingdom
  • Mar 05, 2018
Full time I.T. & Communications

Job Description

IT Training Manager
£37,966 to £41,267 per annum

Full Time, Permanent position

Ref No: 012018-47-R 

We are looking for an experienced and enthusiastic professional to lead a team of trainers in the IT department at Birmingham City University. Based in our prestigious, modern city centre campus, you will need proven experience of leading IT training and change management initiatives, good people manager skills and ability to quickly build credibility and influence, particularly at a senior level. This role would suit a collaborative professional who enjoys both strategic and operational delivery. 

Training provision in the University is undergoing a radical change with the imminent introduction of an Oracle cloud based Enterprise Resource Planning system which incorporates a new LMS. This provides a unique and exciting opportunity to re-evaluate how IT training is offered to our customers. The IT Training Manager will be working closely alongside HR Staff Development, Education Development Service and IT Help Desk teams so an excellent level of professional communication skills and strong leadership capabilities are essential. 

We are looking for: 

  • Experience in leading an IT training team
  • Strong working knowledge of Microsoft technologies including MS Office 2016 and Office 365 products
  • Ability to design and implement an IT Training strategy, in particular during the rollout of new IT projects and processes
  • Proven experience to devise and deliver a training programme that will utilise a range of training methods – classroom, eLearning, written materials, floor-walking and 121s
  • Strong communication, facilitation and change management skills and tangible evidence of driving positive cultural change within large complex organisations – ideally in the higher education sector
  • In addition to being educated to bachelor degree level and/or holding a relevant professional qualification, you’ll have well developed performance coaching skills. 

In your role you will: 

  • Conduct regular individual and team meetings to ensure the IT Training team are growing, developing and achieving the highest standard
  • Conduct and review Training Needs Analysis (TNA's) and customer feedback across the University
  • Manage and maintain the IT training budget, co-ordinate external training for IT staff
  • Develop close professional relationships with suppliers to gain appropriate course content and advantageous terms. 

Design interventions to support large scale change and improvement projects. 

For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:


£37,966 to £41,267