POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
May 03, 2022
Full time
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
Get Staffed Online Recruitment Limited
Melton Mowbray, Leicestershire
Do you have a passion for technology and solving technical challenges Do you have experience working in IT and are looking for an opportunity to progress your skillset If so, this role could be for you! About Our Client Our client is expanding their awesome team by offering the position of an IT Service Desk Technician at their rapidly expanding MSP (Managed Services provider) in Melton Mowbray. The successful candidate will become a valued member of a small but powerful IT team, providing first class IT Support services to a wide variety of customers. They will primarily be tasked with engaging directly with customers and providing technical support both remotely and occasionally on-site, as well as helping to foster client relationships and assisting with project implementation where necessary. Main responsibilities for the IT Support Technician: Provide end user technical support and assistance both remotely and occasionally on-site. Configuration and maintenance of PC's, Printers, Servers, and cabinets/networking equipment. Record all activities within a PSA & Ticketing system. Assist with implementation and delivery of IT Projects. Develop and maintain existing relationships with a handful of clients. Keep up to date with the latest vendor technologies and best practices. The successful candidate for the IT Support Technician role will: Have at least 1 years' experience of professionally supporting desktops and carrying out basic server administration, preferably within a Managed Services IT environment. Have a high degree of people skills and technical competence, with a strong learning aptitude and a confident ability to logically diagnose problems and faults. Have an excellent work ethic with the ability to manage and prioritise your own working time. Be approachable, intelligent, able to remain calm under pressure and have good verbal and written communication skills. Possess an enthusiastic 'can-do' attitude and be able to independently approach an unfamiliar problem logically, before escalating to other team members with a coherent diagnosis. Have a general understanding of Networking & DNS, telephony systems, and website/email hosting. Be willing to undertake some out of hours work in maintaining client infrastructure where absolutely required. Hold a full UK Driving Licence. Preferable (but not essential) experience: A wide variety of experience resolving and diagnosing Windows 10 issues Microsoft 365 administration (Exchange, SharePoint) Administering Microsoft Windows Server as well as basic Active Directory and Group Policy knowledge An understanding of TCP/IP networking and related infrastructure. Microsoft 365 Cloud Services (Azure AD, Intune) Knowledge of VoIP Telephony (SIP Traffic) Webhosting technologies (cPanel/WHM, MySQL) Linux CLI administration Why Join Competitive Salary: £26,000.00-£32,000.00 per year Personal Growth: Vendor-based certified training and progressive development plans. Included Private healthcare coverage Employer pension contribution 28 days annual leave including bank holidays +1 extra day of annual leave on/around your birthday Discounts and free food options Free on-site parking Regular team events, from Go-Karting and Escape Rooms to social dinners. Supplemental Information Work Schedule: 8:30am-5pm Monday to FridayLocation Requirements: Ability to commute to Melton Mowbray, LE13 0RQEducation: GCSE or equivalent requiredLicence: Full UK Driving Licence required So, if you think you have what it takes to be involved in a very diverse IT company, where no two days are ever the same, please send your CV - our client looks forward to meeting you!
Apr 26, 2024
Full time
Do you have a passion for technology and solving technical challenges Do you have experience working in IT and are looking for an opportunity to progress your skillset If so, this role could be for you! About Our Client Our client is expanding their awesome team by offering the position of an IT Service Desk Technician at their rapidly expanding MSP (Managed Services provider) in Melton Mowbray. The successful candidate will become a valued member of a small but powerful IT team, providing first class IT Support services to a wide variety of customers. They will primarily be tasked with engaging directly with customers and providing technical support both remotely and occasionally on-site, as well as helping to foster client relationships and assisting with project implementation where necessary. Main responsibilities for the IT Support Technician: Provide end user technical support and assistance both remotely and occasionally on-site. Configuration and maintenance of PC's, Printers, Servers, and cabinets/networking equipment. Record all activities within a PSA & Ticketing system. Assist with implementation and delivery of IT Projects. Develop and maintain existing relationships with a handful of clients. Keep up to date with the latest vendor technologies and best practices. The successful candidate for the IT Support Technician role will: Have at least 1 years' experience of professionally supporting desktops and carrying out basic server administration, preferably within a Managed Services IT environment. Have a high degree of people skills and technical competence, with a strong learning aptitude and a confident ability to logically diagnose problems and faults. Have an excellent work ethic with the ability to manage and prioritise your own working time. Be approachable, intelligent, able to remain calm under pressure and have good verbal and written communication skills. Possess an enthusiastic 'can-do' attitude and be able to independently approach an unfamiliar problem logically, before escalating to other team members with a coherent diagnosis. Have a general understanding of Networking & DNS, telephony systems, and website/email hosting. Be willing to undertake some out of hours work in maintaining client infrastructure where absolutely required. Hold a full UK Driving Licence. Preferable (but not essential) experience: A wide variety of experience resolving and diagnosing Windows 10 issues Microsoft 365 administration (Exchange, SharePoint) Administering Microsoft Windows Server as well as basic Active Directory and Group Policy knowledge An understanding of TCP/IP networking and related infrastructure. Microsoft 365 Cloud Services (Azure AD, Intune) Knowledge of VoIP Telephony (SIP Traffic) Webhosting technologies (cPanel/WHM, MySQL) Linux CLI administration Why Join Competitive Salary: £26,000.00-£32,000.00 per year Personal Growth: Vendor-based certified training and progressive development plans. Included Private healthcare coverage Employer pension contribution 28 days annual leave including bank holidays +1 extra day of annual leave on/around your birthday Discounts and free food options Free on-site parking Regular team events, from Go-Karting and Escape Rooms to social dinners. Supplemental Information Work Schedule: 8:30am-5pm Monday to FridayLocation Requirements: Ability to commute to Melton Mowbray, LE13 0RQEducation: GCSE or equivalent requiredLicence: Full UK Driving Licence required So, if you think you have what it takes to be involved in a very diverse IT company, where no two days are ever the same, please send your CV - our client looks forward to meeting you!
HM Land Registry ("HMLR") and Inspire People are partnering together to bring you an exciting opportunity for a Lead Infrastructure Engineer to shape, provide oversight and manage the implementation and maintenance of Microsoft Power Platform solutions within a brand-new PowerApps team in IT Operations at HMLR. Starting salary of £54,388 to £61,850 dependent upon interview assessment plus excellent Civil Service benefits and 28% pension contribution. Flexible, hybrid working from Plymouth. HMLR's ambition is to become the world's leading land registry for speed, simplicity and an open approach to data. Their existing software systems and services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion enabling over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales. The Power Platform team sits within the IT Operations Practice, a new team to the organisation and will form part of a wider group of infrastructure engineering teams which design, deliver and support corporate services, for 6500 internal users with some exciting deliverables already rolled out for testing such as a new Desk Booking application. This role is to provide leadership to the team and engage with other Lead Infrastructure Engineers, Technical Leads, Delivery Leads, New Service Managers and Architects to deliver solutions to agreed designs. You will lead and manage the implementation, and maintenance of Infrastructure and Microsoft Power Platform solutions, provide guidance, mentorship, and oversight to the Power platform team, ensuring the reliability, scalability, development, and security of our Power Platform environment. The role holder will champion and lead on taking forward technical consolidation and/or improvement activities providing guidance and leadership to technicians throughout the IT Operations Practice and wider. Responsibilities include: Lead on the design, development and maintenance of Microsoft Power Apps solutions running on the Power Platform, using Power Fx low code programming. Use Power Apps, Power Automate, Power BI, and Microsoft Co-pilot Studio and other Power Platform related technologies to create low code solutions if and where necessary. Lead on engagement with stakeholders to understand business needs required for the development of Power Apps. Support end-users adoption of Power Platform technologies. Leading on the creation of Continuous Integration and Continuous Delivery pipelines for Power Platform and Azure Services Take a leading role in the technical development of staff within the practice helping understand technical skills and capability required now and in the future Task manage technical staff resource as required, setting them clear objectives and tracking them to completion whilst providing appropriate feedback to line managers. There will be line management responsibility, previous experience is desirable Essential skills: Strong knowledge of Power Platform components (Power Apps/Power Automate/Power BI/Microsoft Co-pilot Studio) Some Scripting or programming knowledge (eg C#, ASP.NET, Ruby, Java, Python, Power Fx, JavaScript) Experience of implementing and managing Power Platform components and infrastructure solutions and administration tasks within the Power Platform environment. Experience of optimising power apps to increase performance Evidence of planning and managing significant technical change. Effective communication skills, including the ability to interact and build working relationships with stakeholders. Location Expectation is to be working from the Plymouth office 60% of your time across the month (typically 3 days/week). Benefits Alongside your salary of circa £62,000 HM Land Registry contributes £9,881 towards you being a member of the Civil Service Defined Benefit Pension scheme and the following benefits: Annual leave of 28.5 days' paid holiday during each holiday year plus 8 days public holidays Personalised training and development plans including expensed accreditations with training days set aside Flexi-time scheme (You decide what working hours work best for you) Attractive pension options inc. 28% Civil Service Pension contribution Social and sports club Access to our employee assistance programme for counselling and support on a wide range of issues Interest-free loan for season tickets Cycle to work scheme (salary sacrifice). HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working. Further information This role requires SC clearance, a condition of which is to have been present in the UK for 5 out of the past 5 years. This posy may include participation in an on-call rota, subject to additional pay.
Apr 26, 2024
Full time
HM Land Registry ("HMLR") and Inspire People are partnering together to bring you an exciting opportunity for a Lead Infrastructure Engineer to shape, provide oversight and manage the implementation and maintenance of Microsoft Power Platform solutions within a brand-new PowerApps team in IT Operations at HMLR. Starting salary of £54,388 to £61,850 dependent upon interview assessment plus excellent Civil Service benefits and 28% pension contribution. Flexible, hybrid working from Plymouth. HMLR's ambition is to become the world's leading land registry for speed, simplicity and an open approach to data. Their existing software systems and services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion enabling over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales. The Power Platform team sits within the IT Operations Practice, a new team to the organisation and will form part of a wider group of infrastructure engineering teams which design, deliver and support corporate services, for 6500 internal users with some exciting deliverables already rolled out for testing such as a new Desk Booking application. This role is to provide leadership to the team and engage with other Lead Infrastructure Engineers, Technical Leads, Delivery Leads, New Service Managers and Architects to deliver solutions to agreed designs. You will lead and manage the implementation, and maintenance of Infrastructure and Microsoft Power Platform solutions, provide guidance, mentorship, and oversight to the Power platform team, ensuring the reliability, scalability, development, and security of our Power Platform environment. The role holder will champion and lead on taking forward technical consolidation and/or improvement activities providing guidance and leadership to technicians throughout the IT Operations Practice and wider. Responsibilities include: Lead on the design, development and maintenance of Microsoft Power Apps solutions running on the Power Platform, using Power Fx low code programming. Use Power Apps, Power Automate, Power BI, and Microsoft Co-pilot Studio and other Power Platform related technologies to create low code solutions if and where necessary. Lead on engagement with stakeholders to understand business needs required for the development of Power Apps. Support end-users adoption of Power Platform technologies. Leading on the creation of Continuous Integration and Continuous Delivery pipelines for Power Platform and Azure Services Take a leading role in the technical development of staff within the practice helping understand technical skills and capability required now and in the future Task manage technical staff resource as required, setting them clear objectives and tracking them to completion whilst providing appropriate feedback to line managers. There will be line management responsibility, previous experience is desirable Essential skills: Strong knowledge of Power Platform components (Power Apps/Power Automate/Power BI/Microsoft Co-pilot Studio) Some Scripting or programming knowledge (eg C#, ASP.NET, Ruby, Java, Python, Power Fx, JavaScript) Experience of implementing and managing Power Platform components and infrastructure solutions and administration tasks within the Power Platform environment. Experience of optimising power apps to increase performance Evidence of planning and managing significant technical change. Effective communication skills, including the ability to interact and build working relationships with stakeholders. Location Expectation is to be working from the Plymouth office 60% of your time across the month (typically 3 days/week). Benefits Alongside your salary of circa £62,000 HM Land Registry contributes £9,881 towards you being a member of the Civil Service Defined Benefit Pension scheme and the following benefits: Annual leave of 28.5 days' paid holiday during each holiday year plus 8 days public holidays Personalised training and development plans including expensed accreditations with training days set aside Flexi-time scheme (You decide what working hours work best for you) Attractive pension options inc. 28% Civil Service Pension contribution Social and sports club Access to our employee assistance programme for counselling and support on a wide range of issues Interest-free loan for season tickets Cycle to work scheme (salary sacrifice). HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working. Further information This role requires SC clearance, a condition of which is to have been present in the UK for 5 out of the past 5 years. This posy may include participation in an on-call rota, subject to additional pay.
Employer description: MCS is an independently owned Building Services provider who specialise in the design, installation & delivery of building services solutions, covering all aspects of mechanical and electrical engineering installations. Our unique culture is part of our DNA and is an underpinning factor in our success. We offer a service which is innovative and client focused, we collaborate with our customers and supply chain partners to ensure we deliver the best results. Overview: We are now looking for an eager candidate to join us as an apprentice. Join our dynamic team where you will not only provide essential IT support but also play a crucial role in enhancing our cybersecurity posture. This role is tailored for individuals who are passionate about technology and cybersecurity, offering a unique opportunity to develop expertise in these areas using Microsoft 365 & other cutting-edge tools. Salary: £15,000 per annum. Duties: what you will do in your working day: Assist in providing comprehensive IT support, troubleshooting hardware, software, and network issues Play a pivotal role in improving the business's cybersecurity measures, focusing on Microsoft 365 security tools and features Involve in the configuration and maintenance of Microsoft 365 applications, emphasizing security and data protection (Exchange Online, SharePoint Online, Microsoft Desktop Apps) Contribute to securing our Microsoft RDS and Access EasyBuild accounting system against potential cyber threats Support the management of device configurations and enhance security protocols using Intune Collaborate in the implementation of IT strategic plans with a key focus on developing robust cybersecurity frameworks Participate in specialized training sessions and workshops centered around cybersecurity, Microsoft 365, and other relevant technologies Actively ensure adherence to the latest best practices in IT security, data protection, and compliance What we are looking for: Able to work to deadlines Methodical & organised Have excellent time management and attention to detail Some form of experience in IT Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Monday - Friday, 9am - 5pm. Total hours per week: 35 You will be trained in: Technical competencies Communication IT security Remote infrastructure Data Problem solving Benefits: Free on-site parking Cycle-to-work scheme Friendly atmosphere Coffee machine Free Tea/Coffee/fruit 28 Days Annual Leave (Incd Bank Holidays) Staff events (Paid for by Company) Paid sick leave Pension contribution matching Mental health and wellbeing support Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 26, 2024
Full time
Employer description: MCS is an independently owned Building Services provider who specialise in the design, installation & delivery of building services solutions, covering all aspects of mechanical and electrical engineering installations. Our unique culture is part of our DNA and is an underpinning factor in our success. We offer a service which is innovative and client focused, we collaborate with our customers and supply chain partners to ensure we deliver the best results. Overview: We are now looking for an eager candidate to join us as an apprentice. Join our dynamic team where you will not only provide essential IT support but also play a crucial role in enhancing our cybersecurity posture. This role is tailored for individuals who are passionate about technology and cybersecurity, offering a unique opportunity to develop expertise in these areas using Microsoft 365 & other cutting-edge tools. Salary: £15,000 per annum. Duties: what you will do in your working day: Assist in providing comprehensive IT support, troubleshooting hardware, software, and network issues Play a pivotal role in improving the business's cybersecurity measures, focusing on Microsoft 365 security tools and features Involve in the configuration and maintenance of Microsoft 365 applications, emphasizing security and data protection (Exchange Online, SharePoint Online, Microsoft Desktop Apps) Contribute to securing our Microsoft RDS and Access EasyBuild accounting system against potential cyber threats Support the management of device configurations and enhance security protocols using Intune Collaborate in the implementation of IT strategic plans with a key focus on developing robust cybersecurity frameworks Participate in specialized training sessions and workshops centered around cybersecurity, Microsoft 365, and other relevant technologies Actively ensure adherence to the latest best practices in IT security, data protection, and compliance What we are looking for: Able to work to deadlines Methodical & organised Have excellent time management and attention to detail Some form of experience in IT Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Monday - Friday, 9am - 5pm. Total hours per week: 35 You will be trained in: Technical competencies Communication IT security Remote infrastructure Data Problem solving Benefits: Free on-site parking Cycle-to-work scheme Friendly atmosphere Coffee machine Free Tea/Coffee/fruit 28 Days Annual Leave (Incd Bank Holidays) Staff events (Paid for by Company) Paid sick leave Pension contribution matching Mental health and wellbeing support Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Test Technician Are you looking for a dynamic role where you can showcase your technical skills and contribute to the development of cutting-edge technology? Look no further! Our client, a leading technology company based in South Woodham Ferrers, is seeking a Test Technician to join their team. If you have a passion for testing and the drive to excel in a fast-paced environment, this could be the perfect opportunity for you. Responsibilities: Conducting quality checks to ensure they meet quality and performance standards. Collaborating closely with colleagues to analyse test results and identify areas for improvement. Developing and implementing test procedures and protocols to ensure consistency and accuracy. Troubleshooting and repairing electronic equipment as needed. Maintaining and calibrating test equipment to ensure accuracy and reliability. Documenting test results and producing reports for analysis and future reference. Requirements: Previous experience as a Test Technician or a similar role in a technical setting. Strong analytical and problem-solving skills. Excellent attention to detail and meticulousness in following procedures. Ability to work effectively both independently and as part of a team. Good communication skills to effectively collaborate with team members and provide clear reports. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 26, 2024
Full time
Test Technician Are you looking for a dynamic role where you can showcase your technical skills and contribute to the development of cutting-edge technology? Look no further! Our client, a leading technology company based in South Woodham Ferrers, is seeking a Test Technician to join their team. If you have a passion for testing and the drive to excel in a fast-paced environment, this could be the perfect opportunity for you. Responsibilities: Conducting quality checks to ensure they meet quality and performance standards. Collaborating closely with colleagues to analyse test results and identify areas for improvement. Developing and implementing test procedures and protocols to ensure consistency and accuracy. Troubleshooting and repairing electronic equipment as needed. Maintaining and calibrating test equipment to ensure accuracy and reliability. Documenting test results and producing reports for analysis and future reference. Requirements: Previous experience as a Test Technician or a similar role in a technical setting. Strong analytical and problem-solving skills. Excellent attention to detail and meticulousness in following procedures. Ability to work effectively both independently and as part of a team. Good communication skills to effectively collaborate with team members and provide clear reports. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Customer Installation Engineer Location : Sheffield Salary: Competitive Job Type: Full Time, Permanent Overview: Come Join TNS's Customer Installation team. We are a team of highly skilled and committed Network Technicians tasked with delivering the highest quality solutions for our customers across our global network. Our mission statement is to deliver "Right First Time & On Time". At TNS, we provide mission critical, managed network solutions to clients in the Payments and Financial Service Markets that allow them to transact across highly secure, reliable, and high-speed solutions globally. Responsibilities: Customer Installation Technicians are engaged in the delivery (configuration, installation, testing and acceptance) of circuits and various types of TNS network devices. The Technician also provides support for internal TNS teams and for customers who are in the process of activating services on the TNS network. This is a technical position and requires an ability to combine independent working, sometimes outside of business hours, with a willingness to contribute to team objectives and maintain high standards whilst delivering business growth as part of TNS overall corporate strategy. The ideal candidate will not only do the job to the highest level of quality but will also proactively look to develop (through change of process/procedure or development of scripts/automation) ways of increasing quality and efficiency in how we deliver our services. The Job Responsibilities Include: Support customers during router installation and associated activities, including patch cabling and cross connects, and work closely with Field Technicians on installation, configuration and troubleshooting tasks Remain logged into the Installations phone queue during business hours to take calls from customer engineers at the point of device installation Take responsibility for the shared mailbox, ensuring emails are responded to in a timely manner and archival processes are followed Works with telecommunication companies to turn up circuits. Circuits include but not limited to: leased line DS0, DS1, DS1 hubs, DS3, DS3 hubs, OC3+, Ethernet, Frame Relay, DSL, ISDN, VPN, MPLS Ensure Remedy database integrity is always maintained and highlight where existing data requires updating Proactively highlight where processes can be made more efficient and consider the use of automation tools as necessary Provide updates to technical documentation for the Customer Implementation Group to ensure each customer solution is provided to Operations support groups in a timely manner Build and consolidate professional working relationships with technical peers within customer organisations and with other similar TNS teams around the globe Keep abreast of changes to TNS infrastructure and strategic direction and incorporate into existing processes as necessary Take an active role in understanding new TNS products and service offerings including changes to proprietary software functionality and operation. Use time management tools to assist with project task tracking and reporting Qualifications: Required: Proven ability to work under limited supervision and effectively demonstrates the ability to use independent judgment regularly in performance of job responsibilities. Proven experience in working concurrently on several reasonably complex assignments with minimal guidance. Working experience in Networking Understanding of and experience in the delivery of mission critical services using Broadband and/or Mobile connectivity. Effectively communicates information verbally and in writing in a clear and coherent manner. Fluent English written and verbal is required. Alternative language is also a benefit, in particular Spanish, French, and Italian. Must be able to work in a fast-paced environment and manage a variety of responsibilities at the same time. Role Level is dependent on qualifications and experience - Minimum 1 years' experience in a similar role is required. Desirable: Experience in the installation and configuration of one or more of these router types - Cisco, Juniper, Digi, Virtual Access, Fortinet A point-of-sale (POS), ATM, banking or finance industry background A Bachelor degree (US) or Higher National Diploma, HND (UK) CCNA, JNCIA, Linux Admin, ITIL Foundations/Service Delivery or Other Networking education/certifications Experienced user of MS Office applications - Outlook, Excel, Word, PowerPoint, Visio Experience with Remedy and Salesforce Mobile carrier data connectivity solution implementation/support PSTN technologies TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Field Service Engineer, Service Engineer, Garage Equipment technician, Field Service Technician, Service Technician, Garage Engineering Technician, Field Maintenance Engineer, Field Maintenance Technician, Mechanical Engineer, Mechanical Technician, Electrical Engineer, Electrical Technician, Repair Engineer, Repair Technician, Fitter will also be considered for this role.
Apr 26, 2024
Full time
Job Title: Customer Installation Engineer Location : Sheffield Salary: Competitive Job Type: Full Time, Permanent Overview: Come Join TNS's Customer Installation team. We are a team of highly skilled and committed Network Technicians tasked with delivering the highest quality solutions for our customers across our global network. Our mission statement is to deliver "Right First Time & On Time". At TNS, we provide mission critical, managed network solutions to clients in the Payments and Financial Service Markets that allow them to transact across highly secure, reliable, and high-speed solutions globally. Responsibilities: Customer Installation Technicians are engaged in the delivery (configuration, installation, testing and acceptance) of circuits and various types of TNS network devices. The Technician also provides support for internal TNS teams and for customers who are in the process of activating services on the TNS network. This is a technical position and requires an ability to combine independent working, sometimes outside of business hours, with a willingness to contribute to team objectives and maintain high standards whilst delivering business growth as part of TNS overall corporate strategy. The ideal candidate will not only do the job to the highest level of quality but will also proactively look to develop (through change of process/procedure or development of scripts/automation) ways of increasing quality and efficiency in how we deliver our services. The Job Responsibilities Include: Support customers during router installation and associated activities, including patch cabling and cross connects, and work closely with Field Technicians on installation, configuration and troubleshooting tasks Remain logged into the Installations phone queue during business hours to take calls from customer engineers at the point of device installation Take responsibility for the shared mailbox, ensuring emails are responded to in a timely manner and archival processes are followed Works with telecommunication companies to turn up circuits. Circuits include but not limited to: leased line DS0, DS1, DS1 hubs, DS3, DS3 hubs, OC3+, Ethernet, Frame Relay, DSL, ISDN, VPN, MPLS Ensure Remedy database integrity is always maintained and highlight where existing data requires updating Proactively highlight where processes can be made more efficient and consider the use of automation tools as necessary Provide updates to technical documentation for the Customer Implementation Group to ensure each customer solution is provided to Operations support groups in a timely manner Build and consolidate professional working relationships with technical peers within customer organisations and with other similar TNS teams around the globe Keep abreast of changes to TNS infrastructure and strategic direction and incorporate into existing processes as necessary Take an active role in understanding new TNS products and service offerings including changes to proprietary software functionality and operation. Use time management tools to assist with project task tracking and reporting Qualifications: Required: Proven ability to work under limited supervision and effectively demonstrates the ability to use independent judgment regularly in performance of job responsibilities. Proven experience in working concurrently on several reasonably complex assignments with minimal guidance. Working experience in Networking Understanding of and experience in the delivery of mission critical services using Broadband and/or Mobile connectivity. Effectively communicates information verbally and in writing in a clear and coherent manner. Fluent English written and verbal is required. Alternative language is also a benefit, in particular Spanish, French, and Italian. Must be able to work in a fast-paced environment and manage a variety of responsibilities at the same time. Role Level is dependent on qualifications and experience - Minimum 1 years' experience in a similar role is required. Desirable: Experience in the installation and configuration of one or more of these router types - Cisco, Juniper, Digi, Virtual Access, Fortinet A point-of-sale (POS), ATM, banking or finance industry background A Bachelor degree (US) or Higher National Diploma, HND (UK) CCNA, JNCIA, Linux Admin, ITIL Foundations/Service Delivery or Other Networking education/certifications Experienced user of MS Office applications - Outlook, Excel, Word, PowerPoint, Visio Experience with Remedy and Salesforce Mobile carrier data connectivity solution implementation/support PSTN technologies TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Field Service Engineer, Service Engineer, Garage Equipment technician, Field Service Technician, Service Technician, Garage Engineering Technician, Field Maintenance Engineer, Field Maintenance Technician, Mechanical Engineer, Mechanical Technician, Electrical Engineer, Electrical Technician, Repair Engineer, Repair Technician, Fitter will also be considered for this role.
Position: 2nd Line Service Desk Engineer - Hybrid Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 2nd line Service Desk Engineer. Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians to address complex issues across a wide array of technologies. The ideal candidate will have advanced technical skills, and a track record in a 2nd line engineer role. This MSP offer great career progression within their company. This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients' systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately classify and prioritise tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Regularly communicate to client end-users and their IT Officers progress towards resolution ensuring they are updated throughout the lifecycle of a ticket. Identify recurring IT issues affecting our clients where a permanent fix is required. Documenting useable technical and instructional guides and maintaining the IT Knowledge Management system Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. Supporting, mentoring, training and developing the team of 1st Line Analysts Keep yourself updated, and share with your colleagues, the latest technological and cyber-security advancements and changes to technologies used by our clients. Obtain Microsoft & other related technical certifications. Knowledge, Skills & Experience Required: Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Citrix environments, both end user and core architecture (Virtual Desktops & Apps, Netscaler, Director, Studio) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Advanced skills in Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices. The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license
Apr 26, 2024
Full time
Position: 2nd Line Service Desk Engineer - Hybrid Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 2nd line Service Desk Engineer. Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians to address complex issues across a wide array of technologies. The ideal candidate will have advanced technical skills, and a track record in a 2nd line engineer role. This MSP offer great career progression within their company. This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients' systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately classify and prioritise tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Regularly communicate to client end-users and their IT Officers progress towards resolution ensuring they are updated throughout the lifecycle of a ticket. Identify recurring IT issues affecting our clients where a permanent fix is required. Documenting useable technical and instructional guides and maintaining the IT Knowledge Management system Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. Supporting, mentoring, training and developing the team of 1st Line Analysts Keep yourself updated, and share with your colleagues, the latest technological and cyber-security advancements and changes to technologies used by our clients. Obtain Microsoft & other related technical certifications. Knowledge, Skills & Experience Required: Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Citrix environments, both end user and core architecture (Virtual Desktops & Apps, Netscaler, Director, Studio) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Advanced skills in Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices. The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license
Sr Performance and Service Engineer e-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications. The Company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions aimed at improving grid operations, integrating clean energy, and contributing to a sustainable future. e-STORAGE has successfully implemented over 3.3 GWh DC of battery energy storage solutions in various locations, including the United States, Canada, the United Kingdom, and China. This significant accomplishment solidifies e-STORAGE's position as a key player in the global energy storage integration industry. Currently, the Company operates two fully automated, state-of-the-art manufacturing facilities with an annual production capacity of approaching 20 GWh. e-STORAGE is fully equipped to continue providing high-quality, scalable energy storage solutions and contribute to the widespread adoption of clean energy. For additional information about e-STORAGE, visit Canadian Solar was founded in 2001 in Canada and has been listed on NASDAQ since 2006. It is now one of the world's largest solar technology and renewable energy companies. Canadian Solar is a leading manufacturer of solar photovoltaic modules, provider of solar energy and battery storage solutions, and developer of utility-scale solar power and battery storage projects with a geographically diversified pipeline in various stages of development. Over the past 22 years, Canadian Solar has successfully delivered over 102 GW of premium-quality, solar photovoltaic modules to customers across the world. Likewise, since entering the project development business in 2010, Canadian Solar has developed, built, and connected over 9 GWp of solar power projects and over 3 GWh of battery storage projects across the world. Currently, the Company has approximately 700 MWp of solar power projects in operation, 8 GWp of projects under construction or in backlog (late-stage), and an additional 17 GWp of projects in advanced and early-stage pipeline. In addition, the Company has a total battery storage project development pipeline of 52 GWh, including approximately 2 GWh under construction or in backlog, and an additional 50 GWh at advanced and early-stage development. Canadian Solar is one of the most bankable companies in the solar and renewable energy industry. For additional information about Canadian Solar, visit Position Title:(Sr.) Performance and Service Engineer Department:Engineering Entity:CS e-STORAGE UK Reports To:Sr. Director of Energy Storage Engineering Location:Hybrid, UK Position Summary: The Performance and Service Engineer at CSI Energy Storage is a critical member of the Service team who will be responsible for providing support and troubleshooting of Solbank BESS Enclosure issues during commissioning and troubleshooting of entire BESS systems during the operational phase.A strong technical background with knowledge of BESS, PCS, EMS controls and networking is required. Responsibilities: Assist Commissioning Manager and Service Technicians commissioning Solbank BESS Enclosures Provide BESS troubleshooting support remotely / local (as needed) to Service Technicians and Subcontractors Develop, maintain and refine preventative maintenance scope of works for BESS projects including BESS Enclosures, PCS, EMS, MV switchgear, auxiliary transformers, and panel boards Attend meetings with O&M subcontractor and equipment suppliers to discuss operational issues and maintenance activities Analyze performance data and trends to improve availability and BESS performance. Perform fault / trip diagnosis to establish root cause and resolution. Complete capacity testing, analysis of results and compile test reports Determine and recommend spare part requirements Review monthly and annual reports and support Service PM with resolving discrepancies against reports received from subcontractors and equipment suppliers. Interface with other personnel in Service, Project Implementation, Engineering, Manufacturing and Business Development to provide continuous improvements to the companys designs and processes. Ensure that all business activities are performed with the highest ethical standards and in compliance with the CSI Energy Storage Code of Business Conduct Adhere to and enforce all health and safety rules and company policies. Complete other duties and projects as assigned. Required Qualifications and Skills: 10+ years experience in a service environment, working with BESS, PCS, EMS control systems and LV / MV / HV equipment Engineering degree (electrical or software) Software programming knowledge and expertise with SCADA systems (InAccess would be a benefit) Network system architecture knowledge Ability to read and interpret blueprints, diagrams, schematics, drawings, manuals, and specifications. Knowledge of general and national codes, medium voltage power systems and photovoltaic or Energy Storage system applications is required. Excellent interpersonal relations and demonstrated ability to work with others effectively in teams. Solid and effective interpersonal and communication skills (including oral, written and visual) Experience working with senior professionals in a fast-paced environment, often with tight deadlines, and flexibility to work overtime as required. Ability to respond well to questions and analyze complex requirements is essential. Project Management skills with ability to prioritize tasks. Extensive knowledge of Microsoft Office programs (Word, Excel, PowerPoint) Demonstrated professional appearance and conduct. Ability to work flexible hours (evenings, weekends) as required. Ability to travel as required. Compensation & Benefits Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a Pension, generous vacation days, medical/dental/life/vision insurance program. Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. JBRP1_UKTJ
Apr 26, 2024
Full time
Sr Performance and Service Engineer e-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications. The Company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions aimed at improving grid operations, integrating clean energy, and contributing to a sustainable future. e-STORAGE has successfully implemented over 3.3 GWh DC of battery energy storage solutions in various locations, including the United States, Canada, the United Kingdom, and China. This significant accomplishment solidifies e-STORAGE's position as a key player in the global energy storage integration industry. Currently, the Company operates two fully automated, state-of-the-art manufacturing facilities with an annual production capacity of approaching 20 GWh. e-STORAGE is fully equipped to continue providing high-quality, scalable energy storage solutions and contribute to the widespread adoption of clean energy. For additional information about e-STORAGE, visit Canadian Solar was founded in 2001 in Canada and has been listed on NASDAQ since 2006. It is now one of the world's largest solar technology and renewable energy companies. Canadian Solar is a leading manufacturer of solar photovoltaic modules, provider of solar energy and battery storage solutions, and developer of utility-scale solar power and battery storage projects with a geographically diversified pipeline in various stages of development. Over the past 22 years, Canadian Solar has successfully delivered over 102 GW of premium-quality, solar photovoltaic modules to customers across the world. Likewise, since entering the project development business in 2010, Canadian Solar has developed, built, and connected over 9 GWp of solar power projects and over 3 GWh of battery storage projects across the world. Currently, the Company has approximately 700 MWp of solar power projects in operation, 8 GWp of projects under construction or in backlog (late-stage), and an additional 17 GWp of projects in advanced and early-stage pipeline. In addition, the Company has a total battery storage project development pipeline of 52 GWh, including approximately 2 GWh under construction or in backlog, and an additional 50 GWh at advanced and early-stage development. Canadian Solar is one of the most bankable companies in the solar and renewable energy industry. For additional information about Canadian Solar, visit Position Title:(Sr.) Performance and Service Engineer Department:Engineering Entity:CS e-STORAGE UK Reports To:Sr. Director of Energy Storage Engineering Location:Hybrid, UK Position Summary: The Performance and Service Engineer at CSI Energy Storage is a critical member of the Service team who will be responsible for providing support and troubleshooting of Solbank BESS Enclosure issues during commissioning and troubleshooting of entire BESS systems during the operational phase.A strong technical background with knowledge of BESS, PCS, EMS controls and networking is required. Responsibilities: Assist Commissioning Manager and Service Technicians commissioning Solbank BESS Enclosures Provide BESS troubleshooting support remotely / local (as needed) to Service Technicians and Subcontractors Develop, maintain and refine preventative maintenance scope of works for BESS projects including BESS Enclosures, PCS, EMS, MV switchgear, auxiliary transformers, and panel boards Attend meetings with O&M subcontractor and equipment suppliers to discuss operational issues and maintenance activities Analyze performance data and trends to improve availability and BESS performance. Perform fault / trip diagnosis to establish root cause and resolution. Complete capacity testing, analysis of results and compile test reports Determine and recommend spare part requirements Review monthly and annual reports and support Service PM with resolving discrepancies against reports received from subcontractors and equipment suppliers. Interface with other personnel in Service, Project Implementation, Engineering, Manufacturing and Business Development to provide continuous improvements to the companys designs and processes. Ensure that all business activities are performed with the highest ethical standards and in compliance with the CSI Energy Storage Code of Business Conduct Adhere to and enforce all health and safety rules and company policies. Complete other duties and projects as assigned. Required Qualifications and Skills: 10+ years experience in a service environment, working with BESS, PCS, EMS control systems and LV / MV / HV equipment Engineering degree (electrical or software) Software programming knowledge and expertise with SCADA systems (InAccess would be a benefit) Network system architecture knowledge Ability to read and interpret blueprints, diagrams, schematics, drawings, manuals, and specifications. Knowledge of general and national codes, medium voltage power systems and photovoltaic or Energy Storage system applications is required. Excellent interpersonal relations and demonstrated ability to work with others effectively in teams. Solid and effective interpersonal and communication skills (including oral, written and visual) Experience working with senior professionals in a fast-paced environment, often with tight deadlines, and flexibility to work overtime as required. Ability to respond well to questions and analyze complex requirements is essential. Project Management skills with ability to prioritize tasks. Extensive knowledge of Microsoft Office programs (Word, Excel, PowerPoint) Demonstrated professional appearance and conduct. Ability to work flexible hours (evenings, weekends) as required. Ability to travel as required. Compensation & Benefits Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a Pension, generous vacation days, medical/dental/life/vision insurance program. Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. JBRP1_UKTJ
Industry: IT Location: East Wight Hours: 9am - 5pm Days: Monday - Friday Duration: Permanent Duties: Entry level role, providing first line technical support, for a suite of products to a global network of partners via phone, email, online forum and face to face. Hosting training sessions both virtually and in-person. Processing orders for hardware, software and other items. Assisting the development team in software testing and quality control. Assisting other departments where required e.g. graphic or web design. Experience: Must have proven customer service experience and an interest in technology. Must have a strong level of computer literacy with an understanding of PCs and PC Software. Experience of managing EPOS systems is an advantage. Experience of system administration or UI testing is beneficial. Own transport recommended due to location (cycle to work scheme and e-bikes available). Salary: 20,000 - 30,000 per annum, dependent upon experience. By submitting your CV to WP Recruitment & HR Ltd, you imply consent to our agency processing your personal data, please see our GDPR webpage for further information. If we think we can assist you, we will invite you to register with our agency, WP Recruitment & HR Ltd., in order to be considered for vacancies. If you are already registered with our agency, please contact our office directly on (phone number removed) for further details.
Apr 26, 2024
Full time
Industry: IT Location: East Wight Hours: 9am - 5pm Days: Monday - Friday Duration: Permanent Duties: Entry level role, providing first line technical support, for a suite of products to a global network of partners via phone, email, online forum and face to face. Hosting training sessions both virtually and in-person. Processing orders for hardware, software and other items. Assisting the development team in software testing and quality control. Assisting other departments where required e.g. graphic or web design. Experience: Must have proven customer service experience and an interest in technology. Must have a strong level of computer literacy with an understanding of PCs and PC Software. Experience of managing EPOS systems is an advantage. Experience of system administration or UI testing is beneficial. Own transport recommended due to location (cycle to work scheme and e-bikes available). Salary: 20,000 - 30,000 per annum, dependent upon experience. By submitting your CV to WP Recruitment & HR Ltd, you imply consent to our agency processing your personal data, please see our GDPR webpage for further information. If we think we can assist you, we will invite you to register with our agency, WP Recruitment & HR Ltd., in order to be considered for vacancies. If you are already registered with our agency, please contact our office directly on (phone number removed) for further details.
Your Next Chapter Awaits: Become an IT Technician That Will Transform Our Client's Manufacturing Story in Kingswinford Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Kingswinford. Our client, known for their innovative approach and commitment to excellence, is at a pivotal point in their journey. They're ready to welcome an IT Technician who's not just looking for a job but is eager to be part of a story of transformation and growth. This is where you come in. Position: IT Technician Location: Kingswinford Offer: A Competitive Salary Engagement: Permanent Hours: Monday-Friday The Role: As IT Technician, you're stepping into a world where technology meets tradition, where your leadership will ensure the smooth running of all IT services on site. Supported by the Head Office's guidance, you'll be the hero our client needs, ensuring their factory and office systems run without a hitch, supporting users, and paving the way for technological advancements that keep production flowing. Your Mission: Be the guardian of IT services, ensuring downtime is a tale of the past with your proactive and preventative strategies. Take charge of bespoke applications on the factory floor, making sure our client's products are traced and labelled with precision. Oversee the IT landscape, ensuring the infrastructure is both resilient and secure against the backdrop of a dynamic manufacturing environment. Lead initiatives on backups, antivirus measures, and system patches, keeping the digital environment safe and sound. Craft and test disaster recovery plans that align with our overarching goals for business continuity. Keep a diligent record of IT challenges, ensuring they're tackled efficiently and effectively. Who We're Looking For: Someone who: Has a proven track record in IT support and project management with a solid foundation in Microsoft technologies. Brings a problem-solving mindset to the table, capable of adapting to change and driving improvements. Is eager to lead, motivate, and collaborate, making a real difference in a bustling manufacturing setting. Holds qualifications or knowledge in ITIL, showing a structured approach to IT service management. Must have a full UK driving license and access to personal transport, ready to be on-site when needed. Why This Role Is For You: Impact: You'll be at the forefront, driving change and ensuring our client's technological needs are not just met but exceeded. Growth: This isn't just a job; it's a career path filled with opportunities to learn, grow, and shape your future in IT management. Community: Join a team that values collaboration, where your work will directly contribute to the success and advancement of the manufacturing site. Join Us On This Journey: If you're ready to play a pivotal role in our client's next chapter, driving technological excellence and innovation, we want to hear from you. This is your chance to not just do a job but to be part of a story of growth and transformation. Apply now to become an IT Technician who makes a difference every day at our client's manufacturing site in Kingswinford.
Apr 26, 2024
Full time
Your Next Chapter Awaits: Become an IT Technician That Will Transform Our Client's Manufacturing Story in Kingswinford Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Kingswinford. Our client, known for their innovative approach and commitment to excellence, is at a pivotal point in their journey. They're ready to welcome an IT Technician who's not just looking for a job but is eager to be part of a story of transformation and growth. This is where you come in. Position: IT Technician Location: Kingswinford Offer: A Competitive Salary Engagement: Permanent Hours: Monday-Friday The Role: As IT Technician, you're stepping into a world where technology meets tradition, where your leadership will ensure the smooth running of all IT services on site. Supported by the Head Office's guidance, you'll be the hero our client needs, ensuring their factory and office systems run without a hitch, supporting users, and paving the way for technological advancements that keep production flowing. Your Mission: Be the guardian of IT services, ensuring downtime is a tale of the past with your proactive and preventative strategies. Take charge of bespoke applications on the factory floor, making sure our client's products are traced and labelled with precision. Oversee the IT landscape, ensuring the infrastructure is both resilient and secure against the backdrop of a dynamic manufacturing environment. Lead initiatives on backups, antivirus measures, and system patches, keeping the digital environment safe and sound. Craft and test disaster recovery plans that align with our overarching goals for business continuity. Keep a diligent record of IT challenges, ensuring they're tackled efficiently and effectively. Who We're Looking For: Someone who: Has a proven track record in IT support and project management with a solid foundation in Microsoft technologies. Brings a problem-solving mindset to the table, capable of adapting to change and driving improvements. Is eager to lead, motivate, and collaborate, making a real difference in a bustling manufacturing setting. Holds qualifications or knowledge in ITIL, showing a structured approach to IT service management. Must have a full UK driving license and access to personal transport, ready to be on-site when needed. Why This Role Is For You: Impact: You'll be at the forefront, driving change and ensuring our client's technological needs are not just met but exceeded. Growth: This isn't just a job; it's a career path filled with opportunities to learn, grow, and shape your future in IT management. Community: Join a team that values collaboration, where your work will directly contribute to the success and advancement of the manufacturing site. Join Us On This Journey: If you're ready to play a pivotal role in our client's next chapter, driving technological excellence and innovation, we want to hear from you. This is your chance to not just do a job but to be part of a story of growth and transformation. Apply now to become an IT Technician who makes a difference every day at our client's manufacturing site in Kingswinford.
Responsive Engineering
Newcastle Upon Tyne, Tyne And Wear
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: 32,000 - 38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
Apr 26, 2024
Full time
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: 32,000 - 38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
Fusion People Ltd
Newcastle Upon Tyne, Tyne And Wear
Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Location: Newcastle upon Tyne Day rate: 134.46 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday 22.41 per hour. (umbrella) Sundays and Bank holidays 29.88 per hour. (umbrella) Standby hourly rate Monday to Saturday 2.00 (umbrella) Standby hourly rate Sunday 3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. A normal day would be working from 8am to 6pm with a one hour break inbetween. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 26, 2024
Contractor
Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Location: Newcastle upon Tyne Day rate: 134.46 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday 22.41 per hour. (umbrella) Sundays and Bank holidays 29.88 per hour. (umbrella) Standby hourly rate Monday to Saturday 2.00 (umbrella) Standby hourly rate Sunday 3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. A normal day would be working from 8am to 6pm with a one hour break inbetween. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Fusion People Ltd
Newcastle Upon Tyne, Tyne And Wear
Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Location: Newcastle Day rate: 134.46 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday 22.41 per hour. (umbrella) Sundays and Bank holidays 29.88 per hour. (umbrella) Standby hourly rate Monday to Saturday 2.00 (umbrella) Standby hourly rate Sunday 3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. A normal day would be working from 8am to 6pm with a one hour break in between. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 26, 2024
Seasonal
Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Location: Newcastle Day rate: 134.46 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday 22.41 per hour. (umbrella) Sundays and Bank holidays 29.88 per hour. (umbrella) Standby hourly rate Monday to Saturday 2.00 (umbrella) Standby hourly rate Sunday 3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. A normal day would be working from 8am to 6pm with a one hour break in between. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
I am working with a large telecommunication company based in London and they need a Land Cable Technician to join the team. This role will involve office work and global travel to sites. Responsibilities include: Conduct site surveys including earth resistivity measurements Engineering design of Land Cable and System Earth installations Production of drawings for installation including Land Route Diagrams As-built reporting of site surveys & installation Unrepeatered system testing, both on land and at sea Jointing and testing of Land Cable, Beach Joints and System Earths Cable Termination to company Terminal Station Equipment Liaison with the cable factory and Project teams Detailing procedures and completing H&S Risk Assessments Training provided: Type-C Land Joint Qualification Fibre-Optic testing & cable-handling Laser Safety, Power Safety & Confined Spaces training Requirements: Technical Education Suitable for recent completion of electrical/mechanical apprenticeship or worked in telecommunications installation Practical & hands-on aptitude and willingness to travel If you have the experience and are interested in an exciting new job, then apply today or email (url removed). Navis Consulting; keeping your career on course. Navis is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2024
Full time
I am working with a large telecommunication company based in London and they need a Land Cable Technician to join the team. This role will involve office work and global travel to sites. Responsibilities include: Conduct site surveys including earth resistivity measurements Engineering design of Land Cable and System Earth installations Production of drawings for installation including Land Route Diagrams As-built reporting of site surveys & installation Unrepeatered system testing, both on land and at sea Jointing and testing of Land Cable, Beach Joints and System Earths Cable Termination to company Terminal Station Equipment Liaison with the cable factory and Project teams Detailing procedures and completing H&S Risk Assessments Training provided: Type-C Land Joint Qualification Fibre-Optic testing & cable-handling Laser Safety, Power Safety & Confined Spaces training Requirements: Technical Education Suitable for recent completion of electrical/mechanical apprenticeship or worked in telecommunications installation Practical & hands-on aptitude and willingness to travel If you have the experience and are interested in an exciting new job, then apply today or email (url removed). Navis Consulting; keeping your career on course. Navis is acting as an Employment Agency in relation to this vacancy.
Job Title: IT Support Technician- Audio Visual Location: Tring Site based Salary: £50,(Apply online only)-£57,(Apply online only) DOE Monday - Friday - 9am-5pm Benefits: Vitality Health Insurance plan 25 days Annual Leave plus Bank Holidays and 3 days leave gifted during Christmas (leave increases 1 additional day per year served up to 25 days) Company Pension Plan Salary Sacrifice Scheme Death in Service Free onsite parking Free fair-use EV charging Bike to work scheme Pet-friendly office Flexible working opportunities On-the-job Training and Development opportunities The Company: We are an award-winning supplier of video equipment and crew to some of the most exciting visual shows in stadiums, arenas, fields and theatres across the world. We are an exciting, growing and evolving company, and are a people business through and through. We are looking for an experienced IT Support Technician to join our team as we have bold and ambitious growth plans in 2024 and beyond. The Role: As an IT Support Technician, you will play a key part in our growth and operational efficiency through overseeing IT systems and assets, assisting with upgrades and fixes, providing training and support to Project and Technical Teams. Key Responsibilities: Maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Managing all MDM system such as Kandji Researching and evaluating emerging technologies, hardware, and software Serving as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, Google Workspace, iAuditor, SigninApp, Missive, DoorFlow and Notion Installing, configure, and support workstation software, hardware, printers, and phones. Analysing staff needs, identify vulnerabilities, and boost efficiency and accuracy. Executing systems and network design, documentation, implementation, testing, and administration, and ensuring components meet business needs and work together seamlessly. Implementing applications and software upgrades and troubleshoot any performance issues. Maintain all SAAS services, including the provisioning of new user. Training employees in using software and hardware, and provide technical support when needed. Supporting technical department in lifecycle management of rental assets, including automated testing, licensing and imaging systems. Assisting technical department in configuring show networks, including knowledge of VLAN's, IGMP, Level 3 Routing Experience and Skills Required: Previous IT Support experience Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools Deep knowledge of Mac and PC computer systems, including the management and imaging of those systems. Excellent IP networking skills Excellent interpersonal skills Ability to maintain confidentiality of company information. Keen interest in all things technolcy Preferred Experience andQualifications: Bachelor's degree (or equivalent) in computer science Project Management experience In Return: If successful within your application you will receive a fantastic annual salary of between £50-£57K per annum, 25 days annual leave plus bank holidays plus benefits. In addition to this, you will find yourself working for an employer that is truly focussed on developing your skills and who believe in investing in their staff.
Apr 26, 2024
Full time
Job Title: IT Support Technician- Audio Visual Location: Tring Site based Salary: £50,(Apply online only)-£57,(Apply online only) DOE Monday - Friday - 9am-5pm Benefits: Vitality Health Insurance plan 25 days Annual Leave plus Bank Holidays and 3 days leave gifted during Christmas (leave increases 1 additional day per year served up to 25 days) Company Pension Plan Salary Sacrifice Scheme Death in Service Free onsite parking Free fair-use EV charging Bike to work scheme Pet-friendly office Flexible working opportunities On-the-job Training and Development opportunities The Company: We are an award-winning supplier of video equipment and crew to some of the most exciting visual shows in stadiums, arenas, fields and theatres across the world. We are an exciting, growing and evolving company, and are a people business through and through. We are looking for an experienced IT Support Technician to join our team as we have bold and ambitious growth plans in 2024 and beyond. The Role: As an IT Support Technician, you will play a key part in our growth and operational efficiency through overseeing IT systems and assets, assisting with upgrades and fixes, providing training and support to Project and Technical Teams. Key Responsibilities: Maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Managing all MDM system such as Kandji Researching and evaluating emerging technologies, hardware, and software Serving as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, Google Workspace, iAuditor, SigninApp, Missive, DoorFlow and Notion Installing, configure, and support workstation software, hardware, printers, and phones. Analysing staff needs, identify vulnerabilities, and boost efficiency and accuracy. Executing systems and network design, documentation, implementation, testing, and administration, and ensuring components meet business needs and work together seamlessly. Implementing applications and software upgrades and troubleshoot any performance issues. Maintain all SAAS services, including the provisioning of new user. Training employees in using software and hardware, and provide technical support when needed. Supporting technical department in lifecycle management of rental assets, including automated testing, licensing and imaging systems. Assisting technical department in configuring show networks, including knowledge of VLAN's, IGMP, Level 3 Routing Experience and Skills Required: Previous IT Support experience Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools Deep knowledge of Mac and PC computer systems, including the management and imaging of those systems. Excellent IP networking skills Excellent interpersonal skills Ability to maintain confidentiality of company information. Keen interest in all things technolcy Preferred Experience andQualifications: Bachelor's degree (or equivalent) in computer science Project Management experience In Return: If successful within your application you will receive a fantastic annual salary of between £50-£57K per annum, 25 days annual leave plus bank holidays plus benefits. In addition to this, you will find yourself working for an employer that is truly focussed on developing your skills and who believe in investing in their staff.
LEAD INFORMATION Job Title Quality Control Manager (dairy) Site location Stockport Responsible to Site Manager Responsible for To support site in maintaining the highest standards of quality and safety in the manufacturing of sites food products Client brief Our client is a long standing family run business specializing in the production and distribution of diary products. KEY INFORMATION Reason for vacancy Increased demand Contract Permanent Basic pay £35,000-£40,000 (agreed on offer depending on experience) Shifts Monday to Friday 8am-5pm Holidays 32 per annum Facilities Canteen, staff parking Additional Training available to further your experience RESPONSIBILITIES The role Our client based in Hazel Grove, Stockport is currently recruiting for a Quality Control Manager to join their existing team on a permanent basis. The responsibilities of this position are varied and not limited to - Individual responsibilities Quality Assurance Audits: Conduct regular audits to ensure compliance with food safety regulations, including HACCP standards and SALSA requirements. Daily Quality Checks: Oversee and perform daily quality checks on production lines to ensure that products meet quality standards and specifications. Lab Testing: Utilize laboratory equipment and procedures to conduct testing on food samples, including milk off the production lines, to assess quality, freshness, and safety. Documentation and Record-Keeping: Maintain accurate records of quality control activities, audit findings, test results, and corrective actions taken, ensuring compliance with regulatory requirements. Training and Development: Provide training and guidance to production staff on quality control procedures, food safety practices, and regulatory compliance, fostering a culture of quality and continuous improvement. Process Improvement: Identify opportunities for process optimization, quality enhancement, and waste reduction, and collaborate with cross-functional teams to implement corrective actions and improvement initiatives. Supplier Management: Evaluate and monitor suppliers based on their adherence to quality standards, product specifications, and regulatory requirements, ensuring consistent quality of raw materials and ingredients. Computer Skills: Utilize computer systems and software applications to generate reports, analyze data, and communicate findings to stakeholders effectively. Budget Management: Assist in the management of the quality control department budget, including procurement of equipment, supplies, and resources necessary for quality assurance activities. ESSENTIAL SKILLS Previous experience in quality control or quality assurance roles within the food industry, with a strong understanding of HACCP principles and experience with SALSA audits. Lab technician experience and proficiency in laboratory testing procedures. Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. Strong computer skills, including proficiency in Microsoft Office Suite. Effective communication skills, both verbal and written, with the ability to communicate complex information clearly and concisely. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Commitment to upholding high standards of food quality, safety, and compliance.
Apr 26, 2024
Full time
LEAD INFORMATION Job Title Quality Control Manager (dairy) Site location Stockport Responsible to Site Manager Responsible for To support site in maintaining the highest standards of quality and safety in the manufacturing of sites food products Client brief Our client is a long standing family run business specializing in the production and distribution of diary products. KEY INFORMATION Reason for vacancy Increased demand Contract Permanent Basic pay £35,000-£40,000 (agreed on offer depending on experience) Shifts Monday to Friday 8am-5pm Holidays 32 per annum Facilities Canteen, staff parking Additional Training available to further your experience RESPONSIBILITIES The role Our client based in Hazel Grove, Stockport is currently recruiting for a Quality Control Manager to join their existing team on a permanent basis. The responsibilities of this position are varied and not limited to - Individual responsibilities Quality Assurance Audits: Conduct regular audits to ensure compliance with food safety regulations, including HACCP standards and SALSA requirements. Daily Quality Checks: Oversee and perform daily quality checks on production lines to ensure that products meet quality standards and specifications. Lab Testing: Utilize laboratory equipment and procedures to conduct testing on food samples, including milk off the production lines, to assess quality, freshness, and safety. Documentation and Record-Keeping: Maintain accurate records of quality control activities, audit findings, test results, and corrective actions taken, ensuring compliance with regulatory requirements. Training and Development: Provide training and guidance to production staff on quality control procedures, food safety practices, and regulatory compliance, fostering a culture of quality and continuous improvement. Process Improvement: Identify opportunities for process optimization, quality enhancement, and waste reduction, and collaborate with cross-functional teams to implement corrective actions and improvement initiatives. Supplier Management: Evaluate and monitor suppliers based on their adherence to quality standards, product specifications, and regulatory requirements, ensuring consistent quality of raw materials and ingredients. Computer Skills: Utilize computer systems and software applications to generate reports, analyze data, and communicate findings to stakeholders effectively. Budget Management: Assist in the management of the quality control department budget, including procurement of equipment, supplies, and resources necessary for quality assurance activities. ESSENTIAL SKILLS Previous experience in quality control or quality assurance roles within the food industry, with a strong understanding of HACCP principles and experience with SALSA audits. Lab technician experience and proficiency in laboratory testing procedures. Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. Strong computer skills, including proficiency in Microsoft Office Suite. Effective communication skills, both verbal and written, with the ability to communicate complex information clearly and concisely. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Commitment to upholding high standards of food quality, safety, and compliance.
IT Support Engineer Preston - From 25,000 - 28,000 Principal IT are working with a rapidly growing business based in Preston which are looking to expand due to further recent success. Our client prides themselves in leading the way in IT refurbishment, offering sustainable solutions with top-quality equipment including workstations and rack servers from renowned brands like Dell and HP. They are currently on the lookout for a IT Hardware Technician to join them on a permanent basis. This business has seen rapid growth throughout the 2023 and shows no signs of slowing down in 2024. To be successful in this role they are looking for someone who can adapt to a variety of challenges, your responsibilities within this role will include working alongside there testing team, you will play a crucial role in ensuring the quality and reliability of our products. They are looking for confident and hardworking technicians to come and join. So if you enjoy problem solving and critical thinking, they want to hear from you! Build and test high-end IT equipment, including workstations, switches, and rack servers. Perform diagnostics, troubleshooting, and quality checks on components. Update BIOS and firmware to ensure optimal performance. Install and configure computer hardware systems. Conduct research on new hardware technologies and update work instructions. Essential Skills: Hands on experience in building computers or servers. Strong problem-solving skills and attention to details. Ability to work effectively in a fast-paced warehouse environment. Qualifications or knowledge of IT processes and procedures is advantageous. The Package Monday to Friday, 8:30 am to 5:00 pm Comprehensive benefits, 22 days holiday, pension, group life assurance, buy and sell holidays, employee assistance programme, and more Opportunities for professional growth Development in a supportive work environment How to Apply If you are interested in hearing more about this IT Support Engineer position or interested in applying for the role contact Principal IT Directly. INDGH
Apr 26, 2024
Full time
IT Support Engineer Preston - From 25,000 - 28,000 Principal IT are working with a rapidly growing business based in Preston which are looking to expand due to further recent success. Our client prides themselves in leading the way in IT refurbishment, offering sustainable solutions with top-quality equipment including workstations and rack servers from renowned brands like Dell and HP. They are currently on the lookout for a IT Hardware Technician to join them on a permanent basis. This business has seen rapid growth throughout the 2023 and shows no signs of slowing down in 2024. To be successful in this role they are looking for someone who can adapt to a variety of challenges, your responsibilities within this role will include working alongside there testing team, you will play a crucial role in ensuring the quality and reliability of our products. They are looking for confident and hardworking technicians to come and join. So if you enjoy problem solving and critical thinking, they want to hear from you! Build and test high-end IT equipment, including workstations, switches, and rack servers. Perform diagnostics, troubleshooting, and quality checks on components. Update BIOS and firmware to ensure optimal performance. Install and configure computer hardware systems. Conduct research on new hardware technologies and update work instructions. Essential Skills: Hands on experience in building computers or servers. Strong problem-solving skills and attention to details. Ability to work effectively in a fast-paced warehouse environment. Qualifications or knowledge of IT processes and procedures is advantageous. The Package Monday to Friday, 8:30 am to 5:00 pm Comprehensive benefits, 22 days holiday, pension, group life assurance, buy and sell holidays, employee assistance programme, and more Opportunities for professional growth Development in a supportive work environment How to Apply If you are interested in hearing more about this IT Support Engineer position or interested in applying for the role contact Principal IT Directly. INDGH
Connexa Technology Limited
Livingston, West Lothian
Job Title : IT Hardware Engineer Salary: 25,000 - 30,000 Job Location: Livingston Role Description We are currently seeking a full-time on-site IT Hardware Support Technician based in Livingston. As an IT hardware technician, you will be responsible for maintaining and supporting customer technology equipment and IT assets. Your duties will include installing, configuring, diagnosing, repairing, and upgrading equipment to ensure optimal performance. Additionally, you will troubleshoot problem areas promptly and accurately, providing comprehensive assistance as needed. Technical Support Requirements: Provide comprehensive multi-vendor OEM hardware support for various hardware and computer services, including servers, storage, PC/laptop, and UPS systems. Offer on-call support, either on-site or remotely via VPN connectivity, outside regular working hours on a rotational basis. Coordinate with vendor support to resolve problems and incidents efficiently. Schedule and perform preventative maintenance tasks during customer site visits. Conduct troubleshooting and performance tuning activities as required. Apply patches, updates, and upgrades to server hardware and compute systems. Generate necessary documentation and reports as per organizational requirements. Support activities during planned maintenance windows outside normal working hours. Execute IT hardware improvements, upgrades, and repairs. Install, configure, test, maintain, monitor, and troubleshoot end-user IT hardware, networked peripheral devices, and networking hardware products. Conduct on-site analysis, diagnosis, and resolution of complex IT hardware problems, recommending and implementing corrective solutions as necessary. Respond promptly to incoming calls, pages, and emails regarding IT hardware issues. Service Management Manage and prioritize tasks assigned to the server hardware and compute services team, including service requests, change requests, incidents, project tasks, and other responsibilities as needed. Monitor and take ownership of tasks assigned to the server hardware and compute services team to ensure completion within SLA targets. Evaluate and recommend hardware products for purchase. Required Technical Skills: Proficient knowledge and experience with server hardware and compute services. Strong customer service orientation. Hands-on hardware troubleshooting experience. Ability to comprehend technical manuals, procedural documentation, and OEM guides. Capacity to conduct research on PC issues and products as necessary. Excellent interpersonal and relationship-building skills. Effective written and oral communication skills in English. Capability to present ideas in a user-friendly manner. Willingness to adapt and learn new skills as required. Self-motivated and proactive approach to tasks. Attention to detail and strong analytical/problem-solving abilities. Previous experience in customer-facing roles. Support of a diverse workplace environment. Proficiency in writing documentation and reports. Possession of a full driving license and access to a vehicle. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2024
Full time
Job Title : IT Hardware Engineer Salary: 25,000 - 30,000 Job Location: Livingston Role Description We are currently seeking a full-time on-site IT Hardware Support Technician based in Livingston. As an IT hardware technician, you will be responsible for maintaining and supporting customer technology equipment and IT assets. Your duties will include installing, configuring, diagnosing, repairing, and upgrading equipment to ensure optimal performance. Additionally, you will troubleshoot problem areas promptly and accurately, providing comprehensive assistance as needed. Technical Support Requirements: Provide comprehensive multi-vendor OEM hardware support for various hardware and computer services, including servers, storage, PC/laptop, and UPS systems. Offer on-call support, either on-site or remotely via VPN connectivity, outside regular working hours on a rotational basis. Coordinate with vendor support to resolve problems and incidents efficiently. Schedule and perform preventative maintenance tasks during customer site visits. Conduct troubleshooting and performance tuning activities as required. Apply patches, updates, and upgrades to server hardware and compute systems. Generate necessary documentation and reports as per organizational requirements. Support activities during planned maintenance windows outside normal working hours. Execute IT hardware improvements, upgrades, and repairs. Install, configure, test, maintain, monitor, and troubleshoot end-user IT hardware, networked peripheral devices, and networking hardware products. Conduct on-site analysis, diagnosis, and resolution of complex IT hardware problems, recommending and implementing corrective solutions as necessary. Respond promptly to incoming calls, pages, and emails regarding IT hardware issues. Service Management Manage and prioritize tasks assigned to the server hardware and compute services team, including service requests, change requests, incidents, project tasks, and other responsibilities as needed. Monitor and take ownership of tasks assigned to the server hardware and compute services team to ensure completion within SLA targets. Evaluate and recommend hardware products for purchase. Required Technical Skills: Proficient knowledge and experience with server hardware and compute services. Strong customer service orientation. Hands-on hardware troubleshooting experience. Ability to comprehend technical manuals, procedural documentation, and OEM guides. Capacity to conduct research on PC issues and products as necessary. Excellent interpersonal and relationship-building skills. Effective written and oral communication skills in English. Capability to present ideas in a user-friendly manner. Willingness to adapt and learn new skills as required. Self-motivated and proactive approach to tasks. Attention to detail and strong analytical/problem-solving abilities. Previous experience in customer-facing roles. Support of a diverse workplace environment. Proficiency in writing documentation and reports. Possession of a full driving license and access to a vehicle. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Job Title: IT Hardware Engineer Job Location: Derby Role Description We are currently seeking a full-time on-site IT Hardware Support Technician based in Derby. As an IT hardware technician, you will be responsible for maintaining and supporting customer technology equipment and IT assets. Your duties will include installing, configuring, diagnosing, repairing, and upgrading equipment to ensure optimal performance. Additionally, you will troubleshoot problem areas promptly and accurately, providing comprehensive assistance as needed. Technical Support Requirements: Provide comprehensive multi-vendor OEM hardware support for various hardware and computer services, including servers, storage, PC/laptop, and UPS systems. Offer on-call support, either on-site or remotely via VPN connectivity, outside regular working hours on a rotational basis. Coordinate with vendor support to resolve problems and incidents efficiently. Schedule and perform preventative maintenance tasks during customer site visits. Conduct troubleshooting and performance tuning activities as required. Apply patches, updates, and upgrades to server hardware and compute systems. Generate necessary documentation and reports as per organizational requirements. Support activities during planned maintenance windows outside normal working hours. Execute IT hardware improvements, upgrades, and repairs. Install, configure, test, maintain, monitor, and troubleshoot end-user IT hardware, networked peripheral devices, and networking hardware products. Conduct on-site analysis, diagnosis, and resolution of complex IT hardware problems, recommending and implementing corrective solutions as necessary. Respond promptly to incoming calls, pages, and emails regarding IT hardware issues. Service Management Manage and prioritize tasks assigned to the server hardware and compute services team, including service requests, change requests, incidents, project tasks, and other responsibilities as needed. Monitor and take ownership of tasks assigned to the server hardware and compute services team to ensure completion within SLA targets. Evaluate and recommend hardware products for purchase. Required Technical Skills: Proficient knowledge and experience with server hardware and compute services. Strong customer service orientation. Hands-on hardware troubleshooting experience. Ability to comprehend technical manuals, procedural documentation, and OEM guides. Capacity to conduct research on PC issues and products as necessary. Excellent interpersonal and relationship-building skills. Effective written and oral communication skills in English. Capability to present ideas in a user-friendly manner. Willingness to adapt and learn new skills as required. Self-motivated and proactive approach to tasks. Attention to detail and strong analytical/problem-solving abilities. Previous experience in customer-facing roles. Support of a diverse workplace environment. Proficiency in writing documentation and reports. Possession of a full driving license and access to a vehicle. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2024
Full time
Job Title: IT Hardware Engineer Job Location: Derby Role Description We are currently seeking a full-time on-site IT Hardware Support Technician based in Derby. As an IT hardware technician, you will be responsible for maintaining and supporting customer technology equipment and IT assets. Your duties will include installing, configuring, diagnosing, repairing, and upgrading equipment to ensure optimal performance. Additionally, you will troubleshoot problem areas promptly and accurately, providing comprehensive assistance as needed. Technical Support Requirements: Provide comprehensive multi-vendor OEM hardware support for various hardware and computer services, including servers, storage, PC/laptop, and UPS systems. Offer on-call support, either on-site or remotely via VPN connectivity, outside regular working hours on a rotational basis. Coordinate with vendor support to resolve problems and incidents efficiently. Schedule and perform preventative maintenance tasks during customer site visits. Conduct troubleshooting and performance tuning activities as required. Apply patches, updates, and upgrades to server hardware and compute systems. Generate necessary documentation and reports as per organizational requirements. Support activities during planned maintenance windows outside normal working hours. Execute IT hardware improvements, upgrades, and repairs. Install, configure, test, maintain, monitor, and troubleshoot end-user IT hardware, networked peripheral devices, and networking hardware products. Conduct on-site analysis, diagnosis, and resolution of complex IT hardware problems, recommending and implementing corrective solutions as necessary. Respond promptly to incoming calls, pages, and emails regarding IT hardware issues. Service Management Manage and prioritize tasks assigned to the server hardware and compute services team, including service requests, change requests, incidents, project tasks, and other responsibilities as needed. Monitor and take ownership of tasks assigned to the server hardware and compute services team to ensure completion within SLA targets. Evaluate and recommend hardware products for purchase. Required Technical Skills: Proficient knowledge and experience with server hardware and compute services. Strong customer service orientation. Hands-on hardware troubleshooting experience. Ability to comprehend technical manuals, procedural documentation, and OEM guides. Capacity to conduct research on PC issues and products as necessary. Excellent interpersonal and relationship-building skills. Effective written and oral communication skills in English. Capability to present ideas in a user-friendly manner. Willingness to adapt and learn new skills as required. Self-motivated and proactive approach to tasks. Attention to detail and strong analytical/problem-solving abilities. Previous experience in customer-facing roles. Support of a diverse workplace environment. Proficiency in writing documentation and reports. Possession of a full driving license and access to a vehicle. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Our clients are recruiting for an established Systems Support Technician to fill a new challenging role. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues promptly, and ensuring a positive customer experience. Key Responsibilities: Provide technical support to customers via various channels including face-to-face interactions, phone calls, and online communication platforms. Utilize CRM systems, specifically Salesforce, for case logging, tracking, and resolution. Conduct product training sessions for customers to enhance their understanding and proficiency in using our software. Perform software testing to identify bugs, glitches, and potential improvements before product release. Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions. Minimum Requirements: Proven experience in IT support or a related field. Strong technical aptitude with expertise in Windows operating systems. Ability to interact confidently and effectively with customers of all technical levels. Ability to troubleshoot and resolve technical issues independently. Experience in documenting technical processes and procedures. Desirable Experience Experience using CRM systems, particularly Salesforce, for case logging and management. Prior experience conducting product training sessions for staff or customers is preferred. Familiarity with software testing methodologies and tools. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional. ALL APPLICANTS MUST BE FREE TO WORK IN THE UK Exposed Solutions is acting as an employment agency to this client. Please note that no terminology in this advert is intended to discriminate on any grounds, and we confirm that we will gladly accept applications from any person for this role.
Apr 26, 2024
Full time
Our clients are recruiting for an established Systems Support Technician to fill a new challenging role. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues promptly, and ensuring a positive customer experience. Key Responsibilities: Provide technical support to customers via various channels including face-to-face interactions, phone calls, and online communication platforms. Utilize CRM systems, specifically Salesforce, for case logging, tracking, and resolution. Conduct product training sessions for customers to enhance their understanding and proficiency in using our software. Perform software testing to identify bugs, glitches, and potential improvements before product release. Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions. Minimum Requirements: Proven experience in IT support or a related field. Strong technical aptitude with expertise in Windows operating systems. Ability to interact confidently and effectively with customers of all technical levels. Ability to troubleshoot and resolve technical issues independently. Experience in documenting technical processes and procedures. Desirable Experience Experience using CRM systems, particularly Salesforce, for case logging and management. Prior experience conducting product training sessions for staff or customers is preferred. Familiarity with software testing methodologies and tools. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional. ALL APPLICANTS MUST BE FREE TO WORK IN THE UK Exposed Solutions is acting as an employment agency to this client. Please note that no terminology in this advert is intended to discriminate on any grounds, and we confirm that we will gladly accept applications from any person for this role.