Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Overview: We are looking for an ambitious and energetic Business Development Manager in order to grow our UK Business by promoting our (SaaS) products to generate sales.
Location: Remote with travel to clients locations and in person meetings (if required)
Hours: 40 Hours a week, Flexible schedule
Reporting to : Chief Operation Officer
Number of Positions: 4
This is a permanent, full-time position with a competitive salary and high OTE potential (details below)
Employer Profile:
Osmosys is a client centric IT services company that focuses on delivering innovative and tangible solutions that add value to our clients’ business. Established in 2004, Osmosys has supported a wide variety of Clients globally. As a Microsoft Gold Partner and with 125+ skilled employees, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to our clients’ business both in the short and long-term.
Working with our Business Partners, we have expanded into new countries and regions around the world, delivering solutions for a variety of real world and business challenges.
We are now looking to expand our presence in the UK and are looking for a Sales and Business Development professional to join our team.
Job Purpose:
With a chance to join a company experiencing Phenomenal Growth and Success, the BDM will focus on selling our software solutions and ensure prospects are aware of the USPs, added value and benefits of choosing Osmosys.
The focus will be to sell our mobile/SaaS-based product, www.incidentreporter365.com and it’s variants across various industries, including, but not limited to, warehouses, packaging, food, property management, recycling, manufacturing, social care in the UK market.
Key Responsibilities:
Responsible for the end-to-end sales process, from prospecting and giving demonstrations to negotiating and closing with a focus on, but not limited to:
This is a new business hunting role. There are no account management duties for this role
Helping to progress deals through the sales pipeline to closure
Setting up and running sales campaigns to target prospects
Working with marketing to create or update relevant content assets as needed
Keeping records of subscriptions to help with billing, invoicing and renewals
Researching specific target markets, verticals and companies to identify prospects
Achieving goals and revenue targets, with the vision to see growth opportunities
Limited travel to meet prospects, although mainly video calling in the current environment
Work with offering managers to expand the brand/product into new markets
Form strong relationships with key customers, and Identify areas of growth for SaaS and assigned products sets
Prepare and promote sales briefings and presentations for SaaS and assigned products
Attending conferences, meetings, and industry events to showcase our products
Support NPI launches relevant to our product offerings
Maintain a close and regular view of market conditions for the brand/product
Any other reasonable duties that may be required.
Essential Candidate Requirements:
Experience in product selling, marketing, or related fields
Strong selling skills with a high level of personal belief and passion
Good planning, organizational and problem-solving skills
Ability to work under pressure and against tight timelines
Ability to flourish with minimal guidance, be proactive and handle uncertainties
Ability to leverage digital marketing channels to increase product awareness
Timely production of regular and ad hoc sales reports, keeping up to date with market changes, developments, new products and competitor awareness
Completion of customer activities and the updating of sales pipeline using the Osmosys CRM system
Experience of and gravitas consistent with selling to decision makers
Experience and knowledge in working with software solutions, added value services, managed services with a consultative approach
Must be highly organised and able to manage multiple projects at once
Candidate must have strong presentation and writing skills in addition to ideally having technical knowledge
Must have knowledge of Microsoft Word, Excel, and PowerPoint, CRM systems and Sales order processes
Able to build relationships, understand client needs and provide a solution
Can provide a detailed overview of targets hit, achievements, KPIs and breakdown of responsibilities
Desired Skills, Experience & Qualifications:
Business development experience with remote working capabilities
A degree in a relevant field is preferred but not essential
The ability to work in a fast-paced environment where flexibility is essential
Enjoys taking the initiative while seeking advice and support where appropriate
Must be a self-starter, with a genuine drive to achieve/exceed targets and expectations
Actively seeks out continuous self-development, broadening knowledge and experience
Experience within Health and Safety and/or Manufacturing environments is an added bonus
We Offer:
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A culture that fosters inclusion, diversity and innovation
Company Laptop and Phone
If this is your dream role, then we'd love to hear from you.
Compensation Structure:
This role comes with a competitive basic annual salary in the range of £ 32000 – £ 45000 (depending on experience).
Additional pay: Attractive, uncapped commission structure designed to deliver on-target earnings (OTE)
Bonus scheme
Commission pay (uncapped)
Performance bonus
Yearly bonus
Commission details will be shared during the interview process
Benefits:
Other benefits include:
Four weeks' annual leave (plus bank holidays)
Company pension
Flexible schedule
Referral programme
.
May 09, 2022
Full time
Overview: We are looking for an ambitious and energetic Business Development Manager in order to grow our UK Business by promoting our (SaaS) products to generate sales.
Location: Remote with travel to clients locations and in person meetings (if required)
Hours: 40 Hours a week, Flexible schedule
Reporting to : Chief Operation Officer
Number of Positions: 4
This is a permanent, full-time position with a competitive salary and high OTE potential (details below)
Employer Profile:
Osmosys is a client centric IT services company that focuses on delivering innovative and tangible solutions that add value to our clients’ business. Established in 2004, Osmosys has supported a wide variety of Clients globally. As a Microsoft Gold Partner and with 125+ skilled employees, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to our clients’ business both in the short and long-term.
Working with our Business Partners, we have expanded into new countries and regions around the world, delivering solutions for a variety of real world and business challenges.
We are now looking to expand our presence in the UK and are looking for a Sales and Business Development professional to join our team.
Job Purpose:
With a chance to join a company experiencing Phenomenal Growth and Success, the BDM will focus on selling our software solutions and ensure prospects are aware of the USPs, added value and benefits of choosing Osmosys.
The focus will be to sell our mobile/SaaS-based product, www.incidentreporter365.com and it’s variants across various industries, including, but not limited to, warehouses, packaging, food, property management, recycling, manufacturing, social care in the UK market.
Key Responsibilities:
Responsible for the end-to-end sales process, from prospecting and giving demonstrations to negotiating and closing with a focus on, but not limited to:
This is a new business hunting role. There are no account management duties for this role
Helping to progress deals through the sales pipeline to closure
Setting up and running sales campaigns to target prospects
Working with marketing to create or update relevant content assets as needed
Keeping records of subscriptions to help with billing, invoicing and renewals
Researching specific target markets, verticals and companies to identify prospects
Achieving goals and revenue targets, with the vision to see growth opportunities
Limited travel to meet prospects, although mainly video calling in the current environment
Work with offering managers to expand the brand/product into new markets
Form strong relationships with key customers, and Identify areas of growth for SaaS and assigned products sets
Prepare and promote sales briefings and presentations for SaaS and assigned products
Attending conferences, meetings, and industry events to showcase our products
Support NPI launches relevant to our product offerings
Maintain a close and regular view of market conditions for the brand/product
Any other reasonable duties that may be required.
Essential Candidate Requirements:
Experience in product selling, marketing, or related fields
Strong selling skills with a high level of personal belief and passion
Good planning, organizational and problem-solving skills
Ability to work under pressure and against tight timelines
Ability to flourish with minimal guidance, be proactive and handle uncertainties
Ability to leverage digital marketing channels to increase product awareness
Timely production of regular and ad hoc sales reports, keeping up to date with market changes, developments, new products and competitor awareness
Completion of customer activities and the updating of sales pipeline using the Osmosys CRM system
Experience of and gravitas consistent with selling to decision makers
Experience and knowledge in working with software solutions, added value services, managed services with a consultative approach
Must be highly organised and able to manage multiple projects at once
Candidate must have strong presentation and writing skills in addition to ideally having technical knowledge
Must have knowledge of Microsoft Word, Excel, and PowerPoint, CRM systems and Sales order processes
Able to build relationships, understand client needs and provide a solution
Can provide a detailed overview of targets hit, achievements, KPIs and breakdown of responsibilities
Desired Skills, Experience & Qualifications:
Business development experience with remote working capabilities
A degree in a relevant field is preferred but not essential
The ability to work in a fast-paced environment where flexibility is essential
Enjoys taking the initiative while seeking advice and support where appropriate
Must be a self-starter, with a genuine drive to achieve/exceed targets and expectations
Actively seeks out continuous self-development, broadening knowledge and experience
Experience within Health and Safety and/or Manufacturing environments is an added bonus
We Offer:
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A culture that fosters inclusion, diversity and innovation
Company Laptop and Phone
If this is your dream role, then we'd love to hear from you.
Compensation Structure:
This role comes with a competitive basic annual salary in the range of £ 32000 – £ 45000 (depending on experience).
Additional pay: Attractive, uncapped commission structure designed to deliver on-target earnings (OTE)
Bonus scheme
Commission pay (uncapped)
Performance bonus
Yearly bonus
Commission details will be shared during the interview process
Benefits:
Other benefits include:
Four weeks' annual leave (plus bank holidays)
Company pension
Flexible schedule
Referral programme
.
Customer Success Manager Remote (Scotland) How would you like to work for one of Scotland's leading SaaS companies? We are looking for an experienced Customer Success Manager with a flair for the technical side of things, and a passion for fostering long-standing client relationships. You'll be joining a remote first working environment with some great benefits including: 9 - day fortnight Enhanced maternity & paternity leave Enhanced sick leave 35 days holiday Joining their Customer Success team, your remit will extend from developing deep knowledge of the product to guiding clients through a seamless journey, ensuring their satisfaction and success with the software. Your technical mind will be pivotal in mastering the product suite, enabling you to deliver insightful support and direction. The ideal candidate will have a good understanding of the Software Development Life Cycle and cloud-based technologies, underpinning the ability to manage intricate technical projects with finesse. Your prior experience in the SaaS world in a similar role will have sharpened your ability to build lasting relationships, ensuring clients receive a tailored and responsive service. Key Responsibilities: Develop and maintain a deep understanding of the product to provide expert guidance and support. Manage the customer journey end-to-end, ensuring a positive and successful experience. Build and nurture long-term client relationships. Oversee technical projects, coordinating effectively with cross-functional teams. Essential Skills: Proven experience in a customer success role within a SaaS environment. Strong technical mindset with the ability to quickly assimilate product knowledge. Solid grasp of SDLC and cloud/SaaS technologies. Exceptional interpersonal and relationship-building skills. On offer is a salary of £40,000 - £50,000 depending on experience. Please note we can only consider candidates able to make occasional trips to the Central Belt office for product learning. Apply today for immediate consideration.
Apr 17, 2024
Full time
Customer Success Manager Remote (Scotland) How would you like to work for one of Scotland's leading SaaS companies? We are looking for an experienced Customer Success Manager with a flair for the technical side of things, and a passion for fostering long-standing client relationships. You'll be joining a remote first working environment with some great benefits including: 9 - day fortnight Enhanced maternity & paternity leave Enhanced sick leave 35 days holiday Joining their Customer Success team, your remit will extend from developing deep knowledge of the product to guiding clients through a seamless journey, ensuring their satisfaction and success with the software. Your technical mind will be pivotal in mastering the product suite, enabling you to deliver insightful support and direction. The ideal candidate will have a good understanding of the Software Development Life Cycle and cloud-based technologies, underpinning the ability to manage intricate technical projects with finesse. Your prior experience in the SaaS world in a similar role will have sharpened your ability to build lasting relationships, ensuring clients receive a tailored and responsive service. Key Responsibilities: Develop and maintain a deep understanding of the product to provide expert guidance and support. Manage the customer journey end-to-end, ensuring a positive and successful experience. Build and nurture long-term client relationships. Oversee technical projects, coordinating effectively with cross-functional teams. Essential Skills: Proven experience in a customer success role within a SaaS environment. Strong technical mindset with the ability to quickly assimilate product knowledge. Solid grasp of SDLC and cloud/SaaS technologies. Exceptional interpersonal and relationship-building skills. On offer is a salary of £40,000 - £50,000 depending on experience. Please note we can only consider candidates able to make occasional trips to the Central Belt office for product learning. Apply today for immediate consideration.
A global leader in financial services, is looking for a Project Manager to run a large technical project across a number of different streams. Requiring mid to senior level experience, the role is challenging with strong support from a fantastic team. The aim of this project is to manage the technical implementation of changes to sales, trading and reporting systems across all asset classes. Derivatives and MiFIDIII experience is key in ensuring the various technical teams know what changes they need to make, when work is scheduled, ensuring the dependencies between teams are lined up, ensuring the overall smooth running of the project. Job requirements Essential skills and experience: Worked within a global financial organisation Worked with/strong understanding of Derivatives and MiFIDIII Project managed multiple streams Managed a team/dependencies Used various metrics to measure project progress Stakeholder management If the above sounds like you, please get in touch today. Immediate start available - London based - Permanent role - Hybrid working Synechron is a global consultancy, Laser-focused on accelerating digital initiatives in financial services. With over 14,500 members of staff across 17 countries and a unique mix of end-to-end digital, business and technology services, we help clients solve complex challenges with modern and innovative solutions. We're big enough to be taken seriously, yet small enough to operate with an agile, open, relationship-driven approach. Our clients come to us with problems that need genuine thought, intelligence and knowledge; we're not just putting bodies on seats. Synechron's Diversity Statement Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Apr 17, 2024
Full time
A global leader in financial services, is looking for a Project Manager to run a large technical project across a number of different streams. Requiring mid to senior level experience, the role is challenging with strong support from a fantastic team. The aim of this project is to manage the technical implementation of changes to sales, trading and reporting systems across all asset classes. Derivatives and MiFIDIII experience is key in ensuring the various technical teams know what changes they need to make, when work is scheduled, ensuring the dependencies between teams are lined up, ensuring the overall smooth running of the project. Job requirements Essential skills and experience: Worked within a global financial organisation Worked with/strong understanding of Derivatives and MiFIDIII Project managed multiple streams Managed a team/dependencies Used various metrics to measure project progress Stakeholder management If the above sounds like you, please get in touch today. Immediate start available - London based - Permanent role - Hybrid working Synechron is a global consultancy, Laser-focused on accelerating digital initiatives in financial services. With over 14,500 members of staff across 17 countries and a unique mix of end-to-end digital, business and technology services, we help clients solve complex challenges with modern and innovative solutions. We're big enough to be taken seriously, yet small enough to operate with an agile, open, relationship-driven approach. Our clients come to us with problems that need genuine thought, intelligence and knowledge; we're not just putting bodies on seats. Synechron's Diversity Statement Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Our client in Cambridge is looking for a Technical Support Engineer to support their in house application. The role is a new role supporting and working closely with the Business Systems Manager to deliver and manage the helpdesk ticketing system as well as offering technical and human application support. The role will see you develop your skills within Application processes and work with the wider team to ensure and exceptional end user experience for on-site and external users. You will work to maintain strong working relationships and ensure resolution of system issues, provide training and support as well as on-boarding new team members and Application changesThe company offers great benefits and on site parking close to the heart of Cambridge, once weekly travel to London is also required for this role, this is a really great opportunity for someone to make their own and grow with the company as they take on more support. As the Technical Support Engineer you will: Promptly respond to requests submitted via ticketing system Identify and provide training for end users Create and maintain Manuals Assist with projects from Stakeholders Application fixes and enhancements On-boarding new team members Perform system audits As the Technical Support Engineer you will have: Spanish and/or Italian language Bachelor's degree, or other related work experience Excellent troubleshooting and analytical skills Great communication and training skills Exceptional attention to detail Proficient with MS Office 365 Experience using Smartsheet and PowerBI and SDL advantage Related professional certifications preferred (i.e., PMP, DASM, ITL, etc.) If you like the sound of the Technical Support Engineer role and have the experience of working in a similar role or environment, please get in touch by sending us an email with your application. Please contact us on or email .By applying for this Technical Support Engineer role, you are agreeing to your CV being held in our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us.We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks.If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please follow us on Twitter or 'like' us on Facebook to keep updated with any future opportunities.Exact Sourcing is an equal opportunities employment agency.
Apr 17, 2024
Full time
Our client in Cambridge is looking for a Technical Support Engineer to support their in house application. The role is a new role supporting and working closely with the Business Systems Manager to deliver and manage the helpdesk ticketing system as well as offering technical and human application support. The role will see you develop your skills within Application processes and work with the wider team to ensure and exceptional end user experience for on-site and external users. You will work to maintain strong working relationships and ensure resolution of system issues, provide training and support as well as on-boarding new team members and Application changesThe company offers great benefits and on site parking close to the heart of Cambridge, once weekly travel to London is also required for this role, this is a really great opportunity for someone to make their own and grow with the company as they take on more support. As the Technical Support Engineer you will: Promptly respond to requests submitted via ticketing system Identify and provide training for end users Create and maintain Manuals Assist with projects from Stakeholders Application fixes and enhancements On-boarding new team members Perform system audits As the Technical Support Engineer you will have: Spanish and/or Italian language Bachelor's degree, or other related work experience Excellent troubleshooting and analytical skills Great communication and training skills Exceptional attention to detail Proficient with MS Office 365 Experience using Smartsheet and PowerBI and SDL advantage Related professional certifications preferred (i.e., PMP, DASM, ITL, etc.) If you like the sound of the Technical Support Engineer role and have the experience of working in a similar role or environment, please get in touch by sending us an email with your application. Please contact us on or email .By applying for this Technical Support Engineer role, you are agreeing to your CV being held in our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us.We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks.If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please follow us on Twitter or 'like' us on Facebook to keep updated with any future opportunities.Exact Sourcing is an equal opportunities employment agency.
Team Administrator - Employee Benefits/PMI Salary: £30,000 - £35,000 Location: Bristol - Hyrbid The Company: A leading player in the insurance brokerage industry, is currently seeking an administrator within their Employee Benefits/PMI team in Bristol. This is a fantastic opportunity to join a dynamic and innovative organisation dedicated to providing top-notch risk management and employee benefits consulting services to its clients. About the Role: Support the client, Account Executive, Account Manager, and local brokers in program renewals Own the post-binding process by staying proactive Service the client throughout the year to ensure a positive experience for the Oversee renewal information requests, policy checking, policy data entry Make sure all policy documents are filed correctly Have access to insurer systems on an insured basis to ensure those are up to date Build relationships with clients, carriers, local brokers Learn how international programs/policies are placed & managed Paid Insurance qualifications Candidate Requirements: Attention to detail and high levels of accuracy in data entry Ability to communicate effectively and professionally both verbally and in writing with insurers and other colleagues. Eager to learn and further your career in the insurance industry Forward thinking and a can-do attitude
Apr 17, 2024
Full time
Team Administrator - Employee Benefits/PMI Salary: £30,000 - £35,000 Location: Bristol - Hyrbid The Company: A leading player in the insurance brokerage industry, is currently seeking an administrator within their Employee Benefits/PMI team in Bristol. This is a fantastic opportunity to join a dynamic and innovative organisation dedicated to providing top-notch risk management and employee benefits consulting services to its clients. About the Role: Support the client, Account Executive, Account Manager, and local brokers in program renewals Own the post-binding process by staying proactive Service the client throughout the year to ensure a positive experience for the Oversee renewal information requests, policy checking, policy data entry Make sure all policy documents are filed correctly Have access to insurer systems on an insured basis to ensure those are up to date Build relationships with clients, carriers, local brokers Learn how international programs/policies are placed & managed Paid Insurance qualifications Candidate Requirements: Attention to detail and high levels of accuracy in data entry Ability to communicate effectively and professionally both verbally and in writing with insurers and other colleagues. Eager to learn and further your career in the insurance industry Forward thinking and a can-do attitude
This is a fantastic opportunity for a SAP Senior Project Manager to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. Candidates must be able to work in the UK without restrictions Role Info: SAP Senior Project Manager UK Remote / Occasional Visits to Office and Client Sites as Required Up to £105,000 per annum Plus Bonus and Benefits Permanent - Full Time Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. Your Day-to-Day Responsibilities will include: + Creating, maintaining and developing relationships to sustain client interest and growth + Solving problems through a wide knowledge spectrum and experience + Providing strategic support to help clients with changes/transformation + Managing and delivering projects in accordance with defined guidelines and budget to a high quality + Developing your own knowledge to share with the team + Assisting with the on boarding and orientation, training of new employees actively supporting the team and its development + Giving the project team clear input of the project procedure and of the requirements + Being responsible for the project planning with respect to people, cost and deadlines + Contributing to technical discussions with integration know-how + Taking responsibility for revenue, & cost, as well as employees and the result in the project + Increasing and escalating sales opportunities thereby maximising revenue for the organisation + Leading the project team and supporting the team as needed About you: + At least 6 years experience in a relevant domain, industry and/or project experience + Successful delivery and experience of involvement in all elements of 10 full project life cycles on large size projects + Broad and deep understanding of ASAP methodology, preferably certified + Multiple full SAP project life cycles, end to end experience from project initiation through to go-live as well as experience of managing multiple medium to large projects £2M+ value + Prince 2 certification and/or experience of Agile methodologies e.g. Scrum an advantage + Demonstrable experience of accurate and effective project reporting, both internal and external + Experience in deploying SAP solutions in some of the following industries: discrete manufacturing, engineering, process manufacturing, wholesale, consumer products + Produces high quality project and bid documentation plus quality assurance reviews + Able to lead and coordinate integrated workshops with detail and complexity + Understands complex contracts at the appropriate level in order to track content with respect to costs and benefits in the project + Clear understanding of the overall processes in the project and can give professional support in discussions and enable decisions + A full UK driving licence and be willing to travel frequently to different UK customer sites Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 17, 2024
Full time
This is a fantastic opportunity for a SAP Senior Project Manager to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. Candidates must be able to work in the UK without restrictions Role Info: SAP Senior Project Manager UK Remote / Occasional Visits to Office and Client Sites as Required Up to £105,000 per annum Plus Bonus and Benefits Permanent - Full Time Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. Your Day-to-Day Responsibilities will include: + Creating, maintaining and developing relationships to sustain client interest and growth + Solving problems through a wide knowledge spectrum and experience + Providing strategic support to help clients with changes/transformation + Managing and delivering projects in accordance with defined guidelines and budget to a high quality + Developing your own knowledge to share with the team + Assisting with the on boarding and orientation, training of new employees actively supporting the team and its development + Giving the project team clear input of the project procedure and of the requirements + Being responsible for the project planning with respect to people, cost and deadlines + Contributing to technical discussions with integration know-how + Taking responsibility for revenue, & cost, as well as employees and the result in the project + Increasing and escalating sales opportunities thereby maximising revenue for the organisation + Leading the project team and supporting the team as needed About you: + At least 6 years experience in a relevant domain, industry and/or project experience + Successful delivery and experience of involvement in all elements of 10 full project life cycles on large size projects + Broad and deep understanding of ASAP methodology, preferably certified + Multiple full SAP project life cycles, end to end experience from project initiation through to go-live as well as experience of managing multiple medium to large projects £2M+ value + Prince 2 certification and/or experience of Agile methodologies e.g. Scrum an advantage + Demonstrable experience of accurate and effective project reporting, both internal and external + Experience in deploying SAP solutions in some of the following industries: discrete manufacturing, engineering, process manufacturing, wholesale, consumer products + Produces high quality project and bid documentation plus quality assurance reviews + Able to lead and coordinate integrated workshops with detail and complexity + Understands complex contracts at the appropriate level in order to track content with respect to costs and benefits in the project + Clear understanding of the overall processes in the project and can give professional support in discussions and enable decisions + A full UK driving licence and be willing to travel frequently to different UK customer sites Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
We have an exciting new opportunity for an Assistant Technical Manager to join our team within Vistry Services, at our Brentwood office. As our Assistant Technical Manager, you will be responsible for providing technical and administrative support to the technical management team in the planning, co-ordination and design functions on each allocated project from Tender to Post Contract. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare and Dental Insurance Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Experience and understanding of maintaining Technical schedules Able to work on your own initiative with minimal supervision in an assistant and administrative. capacity Written and verbal communication skills Excellent attention to detail Able to build and maintain relationships with both internal and external partners Strong IT skills and experience of using computers, preferably Excel, Power Projects & Word. Ability to prioritise and organise our work Knowledge and understanding of residential or contracting developments Professional qualification from recognised institution or experience in an appropriate role Evidence of an understanding of financial, legal, and planning processes. Architecture, Engineering or Project Management experience in either a development company or professional practice. An ability to effectively communicate with all levels of management with respect to Client, Professional Practices and site operators, both internal and external to the Company. An understanding of the construction process. Experience in a similar role. Experience using a document management system such as Viewpoint/4P/Docelite More about the Assistant Technical Manager role Assist the Technical Managers in compiling Pre-Construction Information Packs, O&M and H&S Files and other handover documentation packs. Support collation of QA records for final record information packs. Assist the Technical Managers with checking of all drawings. Monitor sub-contractors' approvals and keep up dated approvals schedule in line with build Update and co-ordinate technical reports and schedules Set up EDMS system for all jobs. Assist training new Technical Administrators that join. Assist with creation of and update Logistics Plans with Construction team. Liaise with Local Authority, Building Control and Warranty providers for approvals and Create and update Local Authority, Building Control and Warranty schedules and approvals. Assist with setting up central project directories and utility contact lists. Monitor and obtain all critical certificates to ensure documentation is in place for handovers. Assist with obtaining section agreements and technical approvals. Assist in obtaining local authority licencing quotes and utility company quotes. Obtain licences as required for road closure, build over, over sail etc Ensure all CDM documentation is up to date for the role of PD under the CDM regulations Ensure the RAMs are approved in line with programme and approval schedule kept up to date Assisting the technical manager and document controllers in ensuring accurate and effective information management including filing and distribution. Support consultants, subcontractors, clients and client in the use of the EDMS. Attend site meetings as required to assist the Technical Manager Collate and respond to RFI's in liaison with the Technical Manager Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Apr 17, 2024
Full time
We have an exciting new opportunity for an Assistant Technical Manager to join our team within Vistry Services, at our Brentwood office. As our Assistant Technical Manager, you will be responsible for providing technical and administrative support to the technical management team in the planning, co-ordination and design functions on each allocated project from Tender to Post Contract. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare and Dental Insurance Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Experience and understanding of maintaining Technical schedules Able to work on your own initiative with minimal supervision in an assistant and administrative. capacity Written and verbal communication skills Excellent attention to detail Able to build and maintain relationships with both internal and external partners Strong IT skills and experience of using computers, preferably Excel, Power Projects & Word. Ability to prioritise and organise our work Knowledge and understanding of residential or contracting developments Professional qualification from recognised institution or experience in an appropriate role Evidence of an understanding of financial, legal, and planning processes. Architecture, Engineering or Project Management experience in either a development company or professional practice. An ability to effectively communicate with all levels of management with respect to Client, Professional Practices and site operators, both internal and external to the Company. An understanding of the construction process. Experience in a similar role. Experience using a document management system such as Viewpoint/4P/Docelite More about the Assistant Technical Manager role Assist the Technical Managers in compiling Pre-Construction Information Packs, O&M and H&S Files and other handover documentation packs. Support collation of QA records for final record information packs. Assist the Technical Managers with checking of all drawings. Monitor sub-contractors' approvals and keep up dated approvals schedule in line with build Update and co-ordinate technical reports and schedules Set up EDMS system for all jobs. Assist training new Technical Administrators that join. Assist with creation of and update Logistics Plans with Construction team. Liaise with Local Authority, Building Control and Warranty providers for approvals and Create and update Local Authority, Building Control and Warranty schedules and approvals. Assist with setting up central project directories and utility contact lists. Monitor and obtain all critical certificates to ensure documentation is in place for handovers. Assist with obtaining section agreements and technical approvals. Assist in obtaining local authority licencing quotes and utility company quotes. Obtain licences as required for road closure, build over, over sail etc Ensure all CDM documentation is up to date for the role of PD under the CDM regulations Ensure the RAMs are approved in line with programme and approval schedule kept up to date Assisting the technical manager and document controllers in ensuring accurate and effective information management including filing and distribution. Support consultants, subcontractors, clients and client in the use of the EDMS. Attend site meetings as required to assist the Technical Manager Collate and respond to RFI's in liaison with the Technical Manager Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Location : Ringwood Salary: £ doe Benefits: 26 days holiday, hybrid working, pension Auto Enrolment (employer 6%, employee 2%), optional cash plan and flexed holiday, Free parking, great social team environment Hours : Monday - Friday 8.30am - 5pm (1 hour lunch); Hybrid working 2 days in office 3 days at home (Office days are Weds and Thurs) PLEASE NOTE, IDEALLY YOU NEED TO DRIVE FOR THIS ROLE DUE TO MAYBE VISITING OTHER LOCATIONS Aspire Jobs are delighted to be working with this well-established Group of companies with their Head Office in Ringwood, who are now looking for an experienced Team Manager to join their team. The Team Manager role would suit someone with previous Insurance, Financial Services, Wealth Management, Pensions or Accountancy Management experience-basically any professional services industry that is regulated and where you have to deal with a lot of compliance. You will have previous staff management experience as you will be managing a busy claim's department's daily and monthly activity, ensuring that a smooth running of the claims department to ensure the best level of service to their clients. The successful Team Manager will: Have previous staff management experience Have worked in a mgmt role within a Professional services company Have an understanding of working in a regulatory/compliance industry Have excellent communication skills both verbally, written and face to face Have good IT skills inc MS Office Be used to working as part of a Senior team Job Responsibilities C LAIMS To ensure that claims service levels are implemented and maintained to a high level, ensuring that team achieves results whereby at least 90% of clients are satisfied with the level of service provided To ensure that full claims representation are actively managed to ensure the best service are obtained for the needs of the client and suppliers throughout the team To ensure the team timely and accurately report to Insurers To deliver the claims delegated authority service levels and adherence to authority levels are obtained for both the client and the supplier To ensure that telephone response times are maintained in accordance with specified parameters within the team To ensure the team appropriately and fully communicate to the clients, suppliers and third parties are completed in a timely manner, with accuracy in order to conclude a claim in a timely manner To ensure all third party complaints are sent to the relevant suppliers / third party in a timely manner To ensure that all staff complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately Ensure that all clients are appropriately informed of all matters relating to their insurance claim in a timely manner and in accordance with FCA guidelines, accurately presenting recommendations and options to clients. CUSTOMER SERVICES To ensure that customer service levels provided by the team are implemented and maintained to a high level, ensuring that the team achieves results whereby at least 90% of clients are satisfied with the level of service provided To ensure that there are no more than 1% complaints per month for the department To ensure that telephone response times are maintained in accordance with specified parameters amongst the team To ensure that all complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately To liaise and build relationships with insurers, assessors and adjusters to ensure the best level of service and support is provided to your team and clients MANAGEMENT & LEADERSHIP To oversee all day to day activity in the team including day to day employee issues, keeping communication fluid using both upward and downward communication To ensure that all directions from the Operations Director are implemented across the office To conduct and administer (at least) half-yearly performance reviews and ensure that performance and development objectives are met within agreed timeframes To attend and represent the department in monthly team manager meetings and where appropriate, Board meetings To develop and maintain close working relationships within the department, management team and third parties To ensure fluid communication is maintained with the Operations Director, including but not limited to, staffing issues and established targets Ensure that appropriate staffing levels and cover are maintained at all times Ensure timekeeping, absence and appointments are managed and recorded in accordance with company procedures To report to the Operations Director bi-weekly on the financial status of the team in terms of sales figures and forecasting
Apr 17, 2024
Full time
Location : Ringwood Salary: £ doe Benefits: 26 days holiday, hybrid working, pension Auto Enrolment (employer 6%, employee 2%), optional cash plan and flexed holiday, Free parking, great social team environment Hours : Monday - Friday 8.30am - 5pm (1 hour lunch); Hybrid working 2 days in office 3 days at home (Office days are Weds and Thurs) PLEASE NOTE, IDEALLY YOU NEED TO DRIVE FOR THIS ROLE DUE TO MAYBE VISITING OTHER LOCATIONS Aspire Jobs are delighted to be working with this well-established Group of companies with their Head Office in Ringwood, who are now looking for an experienced Team Manager to join their team. The Team Manager role would suit someone with previous Insurance, Financial Services, Wealth Management, Pensions or Accountancy Management experience-basically any professional services industry that is regulated and where you have to deal with a lot of compliance. You will have previous staff management experience as you will be managing a busy claim's department's daily and monthly activity, ensuring that a smooth running of the claims department to ensure the best level of service to their clients. The successful Team Manager will: Have previous staff management experience Have worked in a mgmt role within a Professional services company Have an understanding of working in a regulatory/compliance industry Have excellent communication skills both verbally, written and face to face Have good IT skills inc MS Office Be used to working as part of a Senior team Job Responsibilities C LAIMS To ensure that claims service levels are implemented and maintained to a high level, ensuring that team achieves results whereby at least 90% of clients are satisfied with the level of service provided To ensure that full claims representation are actively managed to ensure the best service are obtained for the needs of the client and suppliers throughout the team To ensure the team timely and accurately report to Insurers To deliver the claims delegated authority service levels and adherence to authority levels are obtained for both the client and the supplier To ensure that telephone response times are maintained in accordance with specified parameters within the team To ensure the team appropriately and fully communicate to the clients, suppliers and third parties are completed in a timely manner, with accuracy in order to conclude a claim in a timely manner To ensure all third party complaints are sent to the relevant suppliers / third party in a timely manner To ensure that all staff complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately Ensure that all clients are appropriately informed of all matters relating to their insurance claim in a timely manner and in accordance with FCA guidelines, accurately presenting recommendations and options to clients. CUSTOMER SERVICES To ensure that customer service levels provided by the team are implemented and maintained to a high level, ensuring that the team achieves results whereby at least 90% of clients are satisfied with the level of service provided To ensure that there are no more than 1% complaints per month for the department To ensure that telephone response times are maintained in accordance with specified parameters amongst the team To ensure that all complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately To liaise and build relationships with insurers, assessors and adjusters to ensure the best level of service and support is provided to your team and clients MANAGEMENT & LEADERSHIP To oversee all day to day activity in the team including day to day employee issues, keeping communication fluid using both upward and downward communication To ensure that all directions from the Operations Director are implemented across the office To conduct and administer (at least) half-yearly performance reviews and ensure that performance and development objectives are met within agreed timeframes To attend and represent the department in monthly team manager meetings and where appropriate, Board meetings To develop and maintain close working relationships within the department, management team and third parties To ensure fluid communication is maintained with the Operations Director, including but not limited to, staffing issues and established targets Ensure that appropriate staffing levels and cover are maintained at all times Ensure timekeeping, absence and appointments are managed and recorded in accordance with company procedures To report to the Operations Director bi-weekly on the financial status of the team in terms of sales figures and forecasting
Role summary The Project coordinator plans, coordinates and schedules a workstream within a programme, supports a project or programme overall or runs a project work stream in the area of Group, Infrastructure or Clinical IT systems to meet business requirements. The Project Coordinator works with other team members to required cost, quality and timescales, following the Technology Delivery Framework, supporting the end to end lifecycle of the project and transition of the changes into live service. This role does not include managing other people. Principal accountabilities Support the entire project lifecycle: planning, requirements definition, design, execution, testing, monitoring & control through to final closure Coordinate with representatives of the business to ensure requirements and design are clear and of a certain quality before delivering Under guidance of the (Senior) Project Manager or Programme Manager, liaise with developers, technology teams, suppliers etc. for the execution of the project plan and schedule Work with shared-service teams to transition changes into live production and into BAU (Business As Usual) support. Organise and run project meetings and "stand-ups" as required. Apply Agile principles where possible Monitor tasks, milestones and resources weekly against the project schedule Assist in providing regular reports and updates in line with TDF (Technology Delivery Framework) requirements and business stakeholder requirements. Keeps track of a backlog of requirements and changes Responsible for producing progress reports and other reporting as agreed to senior management, PMO, client/user management as appropriate Financial awareness and tracking Supplier management: Collects relevant data (quantitative and qualitative), for monitoring suppliers' performance against targets. May liaise between the customer and supplier organisations, under guidance of their manager, highlighting improvements or escalations where necessary (The supplier of a service or system may be either internal or external). Execute the closure of the project once all objectives are met (a once yearly process for Feature teams). Risk and Issue Management: Under guidance of the (Senior) Project Manager / Programme Manager, keeps track of risks and issues using standard processes Becomes a valued member of the wider team: Works with team members, managers, customers and other stakeholders, seeking to develop and enhance relationships, being open and honest. Solicit regular feedback. Demonstrates awareness of being a representative of the Technology Delivery team. This list of responsibilities is not exclusive and the individual may be required to undertake other activities as may reasonably be expected within the broad scope of the role and in line with their skills and experience. The Individual Track record of coordinating elements of projects in both Agile and waterfall projects, in a fast-moving and demanding environment. Delivery of small and medium changes in an Agile way Excellent communicator, team player and influencer. Demonstrating planning, scheduling, issue resolution and risk mitigation skills. Organised and supportive of process but also flexible and able to make things happen. Motivated, resilient and calm under pressure Working towards a Prince2 / MSP / Agile PM qualification Understands and is committed to the Business and very user-focussed. Has strong analytical skills, eg data analysis, reporting Has strong coordination skills Project Manager capabilities at SFIA Level 1 or 2: Has an understanding of Project Management lifecycle, both waterfall and Agile and can apply principles Planning, scheduling, tracking and tracing skills Stakeholder/Relationship Mgt (See behaviours) Lead a workstream Communications Risk & Issues Mgt Sourcing & Supplier Mgt Business Knowledge and Experience: primarily related to Infrastructure, Group or Clinical Good with change management methodology Financial awareness Understanding of typical Project Management software, eg MS Project Behaviours PM specific behaviours Customer oriented, including responsiveness Embracing change, adaptable Collaboration: listener and understanding with empathy, putting yourself in other people's shoes, breaking down silos Communication: with clarity, concise, articulate, with clear direction and objectives. Making it happen: organised and supportive of process but also flexible and able to make things happen Stakeholder Mgt behaviours: Accountable, Taking responsibility Customer centric. Energetic Diplomatic Organised Focused Open and honest, with Trust and Integrity Influence Problem Solver Confident, believe (but say if you don't know) Tenacity Consensus Team Leadership behaviours: Delegation Allow mistakes, but learn from them Confident, believe Influential Motivational Problem Solver Open and honest, with Trust and Integrity
Apr 17, 2024
Contractor
Role summary The Project coordinator plans, coordinates and schedules a workstream within a programme, supports a project or programme overall or runs a project work stream in the area of Group, Infrastructure or Clinical IT systems to meet business requirements. The Project Coordinator works with other team members to required cost, quality and timescales, following the Technology Delivery Framework, supporting the end to end lifecycle of the project and transition of the changes into live service. This role does not include managing other people. Principal accountabilities Support the entire project lifecycle: planning, requirements definition, design, execution, testing, monitoring & control through to final closure Coordinate with representatives of the business to ensure requirements and design are clear and of a certain quality before delivering Under guidance of the (Senior) Project Manager or Programme Manager, liaise with developers, technology teams, suppliers etc. for the execution of the project plan and schedule Work with shared-service teams to transition changes into live production and into BAU (Business As Usual) support. Organise and run project meetings and "stand-ups" as required. Apply Agile principles where possible Monitor tasks, milestones and resources weekly against the project schedule Assist in providing regular reports and updates in line with TDF (Technology Delivery Framework) requirements and business stakeholder requirements. Keeps track of a backlog of requirements and changes Responsible for producing progress reports and other reporting as agreed to senior management, PMO, client/user management as appropriate Financial awareness and tracking Supplier management: Collects relevant data (quantitative and qualitative), for monitoring suppliers' performance against targets. May liaise between the customer and supplier organisations, under guidance of their manager, highlighting improvements or escalations where necessary (The supplier of a service or system may be either internal or external). Execute the closure of the project once all objectives are met (a once yearly process for Feature teams). Risk and Issue Management: Under guidance of the (Senior) Project Manager / Programme Manager, keeps track of risks and issues using standard processes Becomes a valued member of the wider team: Works with team members, managers, customers and other stakeholders, seeking to develop and enhance relationships, being open and honest. Solicit regular feedback. Demonstrates awareness of being a representative of the Technology Delivery team. This list of responsibilities is not exclusive and the individual may be required to undertake other activities as may reasonably be expected within the broad scope of the role and in line with their skills and experience. The Individual Track record of coordinating elements of projects in both Agile and waterfall projects, in a fast-moving and demanding environment. Delivery of small and medium changes in an Agile way Excellent communicator, team player and influencer. Demonstrating planning, scheduling, issue resolution and risk mitigation skills. Organised and supportive of process but also flexible and able to make things happen. Motivated, resilient and calm under pressure Working towards a Prince2 / MSP / Agile PM qualification Understands and is committed to the Business and very user-focussed. Has strong analytical skills, eg data analysis, reporting Has strong coordination skills Project Manager capabilities at SFIA Level 1 or 2: Has an understanding of Project Management lifecycle, both waterfall and Agile and can apply principles Planning, scheduling, tracking and tracing skills Stakeholder/Relationship Mgt (See behaviours) Lead a workstream Communications Risk & Issues Mgt Sourcing & Supplier Mgt Business Knowledge and Experience: primarily related to Infrastructure, Group or Clinical Good with change management methodology Financial awareness Understanding of typical Project Management software, eg MS Project Behaviours PM specific behaviours Customer oriented, including responsiveness Embracing change, adaptable Collaboration: listener and understanding with empathy, putting yourself in other people's shoes, breaking down silos Communication: with clarity, concise, articulate, with clear direction and objectives. Making it happen: organised and supportive of process but also flexible and able to make things happen Stakeholder Mgt behaviours: Accountable, Taking responsibility Customer centric. Energetic Diplomatic Organised Focused Open and honest, with Trust and Integrity Influence Problem Solver Confident, believe (but say if you don't know) Tenacity Consensus Team Leadership behaviours: Delegation Allow mistakes, but learn from them Confident, believe Influential Motivational Problem Solver Open and honest, with Trust and Integrity
Overview of the Role We are seeking an experienced SAP transformation Senior Manager to be a part of the Finance Transformation Advisory practice, with a proven track record of delivering business solutions across the Finance function enabled by SAP and Non-SAP technologies. You will possess deep expertise to clearly define the business impact of technologies (SAP S/4HANA and others) and implications to the wider business. This skillset enables the individual to discuss new technology and data-driven business models and to set up respective transformation programmes, leveraging the full suite of our client's products and services. You shall understand how to embed S/4HANA software functionalities in the larger context of finance transformation. You will be working alongside our established technical architects, digital specialists, consulting and award-winning SAP delivery teams to help our clients scope & envision their future business model, build the case for change, design & build their S/4HANA-enabled transformation and support the rollout and adoption. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demanded within the company, certifications etc. The Work No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Why This Role As a Senior Manager, you are primarily responsible for the delivery of Finance Transformation Programs, supporting pursuits and coaching and developing junior members of the team. Key expectations from this role include: Support the growth of the Finance Transformation advisory consulting business Inspire clients with thought leadership on technology trends and opportunities in the Finance space Respond to RFP/RFIs and broaden the footprint in existing client relationships. Pursue and cultivate trusted relationships with senior client stakeholders and the internal leadership team. Develop and collate intellectual capital and points of view and create distinctive knowledge initiatives, which result in significant client impact and strengthen our client's external reputation. Programme Delivery: Define, design and deliver large-scale SAP S/4HANA transformation programs by leveraging your SAP Finance expertise in collaboration with our client and their broader group. Understand current and future client needs in the context of market dynamics and apply insights to recommend short and/or long-term value creation for the client. Ensure the quality of the work is truly distinctive in its focus on client impact and tangible results Responsible for teaming up and collaborating: Play a key role as a member of the Corporate Experience practice. Collaborate with Client Account leadership to drive the strategic point of view, gain agreement upfront on pricing, ensure delivery expectations are met, and resolve open issues related to the client's Invent sales and delivery. Demonstrate a passion for the business and constant focus on outstanding performance. We'd Love to Meet Someone With Ability to design solutions for Finance processes end to end. Technical understanding of SAP Finance offerings with hands-on experiences and working knowledge on Non-SAP "best of breed" finance solutions Experience in proposition building and delivery. Track record of overseeing and delivering large-scale digital transformation projects, delivering tangible results and benefits for clients Currently working in a major consulting firm with a proven ability to be successful in matrixed organisations You should be self-motivated, highly analytical and strategic person who comes with a 'hands-on', pragmatic approach. A team player who enjoys building and developing teams with a high degree of collaborative and innovative spirit.
Apr 17, 2024
Full time
Overview of the Role We are seeking an experienced SAP transformation Senior Manager to be a part of the Finance Transformation Advisory practice, with a proven track record of delivering business solutions across the Finance function enabled by SAP and Non-SAP technologies. You will possess deep expertise to clearly define the business impact of technologies (SAP S/4HANA and others) and implications to the wider business. This skillset enables the individual to discuss new technology and data-driven business models and to set up respective transformation programmes, leveraging the full suite of our client's products and services. You shall understand how to embed S/4HANA software functionalities in the larger context of finance transformation. You will be working alongside our established technical architects, digital specialists, consulting and award-winning SAP delivery teams to help our clients scope & envision their future business model, build the case for change, design & build their S/4HANA-enabled transformation and support the rollout and adoption. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demanded within the company, certifications etc. The Work No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Why This Role As a Senior Manager, you are primarily responsible for the delivery of Finance Transformation Programs, supporting pursuits and coaching and developing junior members of the team. Key expectations from this role include: Support the growth of the Finance Transformation advisory consulting business Inspire clients with thought leadership on technology trends and opportunities in the Finance space Respond to RFP/RFIs and broaden the footprint in existing client relationships. Pursue and cultivate trusted relationships with senior client stakeholders and the internal leadership team. Develop and collate intellectual capital and points of view and create distinctive knowledge initiatives, which result in significant client impact and strengthen our client's external reputation. Programme Delivery: Define, design and deliver large-scale SAP S/4HANA transformation programs by leveraging your SAP Finance expertise in collaboration with our client and their broader group. Understand current and future client needs in the context of market dynamics and apply insights to recommend short and/or long-term value creation for the client. Ensure the quality of the work is truly distinctive in its focus on client impact and tangible results Responsible for teaming up and collaborating: Play a key role as a member of the Corporate Experience practice. Collaborate with Client Account leadership to drive the strategic point of view, gain agreement upfront on pricing, ensure delivery expectations are met, and resolve open issues related to the client's Invent sales and delivery. Demonstrate a passion for the business and constant focus on outstanding performance. We'd Love to Meet Someone With Ability to design solutions for Finance processes end to end. Technical understanding of SAP Finance offerings with hands-on experiences and working knowledge on Non-SAP "best of breed" finance solutions Experience in proposition building and delivery. Track record of overseeing and delivering large-scale digital transformation projects, delivering tangible results and benefits for clients Currently working in a major consulting firm with a proven ability to be successful in matrixed organisations You should be self-motivated, highly analytical and strategic person who comes with a 'hands-on', pragmatic approach. A team player who enjoys building and developing teams with a high degree of collaborative and innovative spirit.
Service Manager - up to 45,000 plus company car Are you an Account manager with experience in ITIL? DCS Technology are working in partnership with a key client to find a services manager. You will be a joining an industry leader to help manage partnerships on a nationwide scale. About the role: Drive operational IT standards and practices across the business. Support and remain responsive to all service and customer needs. Reporting on service standards for specific franchises. Working with OEM's to collaborate and manage any upcoming changes. Continually drive service improvement across various business areas. Complete physical visits to your relevant sites across mainland UK, ensuring that service standards and KPI's are being met. Conduct reviews with key stake holders with service performance in mind. Provide 24 X 7 IT Duty manager cover (1 week in 6) About you: Clear understanding and demonstrated experience on implementing ITIL framework. Strong knowledge of IT systems and their management. A proven ability to manage/build new and current relationships at all stakeholder levels. Experience working with multiple accounts or a large portfolio. What's on offer? Location: Midlands/Field based Salary: Up to 45,000 dependent on experience Benefits: Company car plus much more! DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
Apr 17, 2024
Full time
Service Manager - up to 45,000 plus company car Are you an Account manager with experience in ITIL? DCS Technology are working in partnership with a key client to find a services manager. You will be a joining an industry leader to help manage partnerships on a nationwide scale. About the role: Drive operational IT standards and practices across the business. Support and remain responsive to all service and customer needs. Reporting on service standards for specific franchises. Working with OEM's to collaborate and manage any upcoming changes. Continually drive service improvement across various business areas. Complete physical visits to your relevant sites across mainland UK, ensuring that service standards and KPI's are being met. Conduct reviews with key stake holders with service performance in mind. Provide 24 X 7 IT Duty manager cover (1 week in 6) About you: Clear understanding and demonstrated experience on implementing ITIL framework. Strong knowledge of IT systems and their management. A proven ability to manage/build new and current relationships at all stakeholder levels. Experience working with multiple accounts or a large portfolio. What's on offer? Location: Midlands/Field based Salary: Up to 45,000 dependent on experience Benefits: Company car plus much more! DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
Fantastic opportunity for experienced IT Infrastructure Project Manager to join a growing IT Managed Service Provider, in South Bristol. Full time or Part Time Flexible working - Hybrid - Mostly remote, office few times per month, client site as required Salary 45- 50k - Pro rata if part time Looking to appoint ASAP Managing IT projects of varying sizes, throughout their life cycle, from point of sale though to BAU. Developing project documentation, including reports, pro-actively managing risks facilitating delivery of agreed project objectives, ensuring effective records are maintained and kept for delivery. Responsible for managing the project budget and delivery commitments. you will need experience of building and maintaining relationships with customers and managing expectations. You will be required to present to stakeholders on progress, as well as problems and solutions, and acting as point of contact for all project related issues. Essential : Successful delivery of IT Infrastructure Projects Working experience with Microsoft Stack, Veeam, VMware Able to multi-task, completing multiple projects at once, and used to tight deadlines Ideally Prince2 qualified, and used to a Managed Service setting.
Apr 17, 2024
Full time
Fantastic opportunity for experienced IT Infrastructure Project Manager to join a growing IT Managed Service Provider, in South Bristol. Full time or Part Time Flexible working - Hybrid - Mostly remote, office few times per month, client site as required Salary 45- 50k - Pro rata if part time Looking to appoint ASAP Managing IT projects of varying sizes, throughout their life cycle, from point of sale though to BAU. Developing project documentation, including reports, pro-actively managing risks facilitating delivery of agreed project objectives, ensuring effective records are maintained and kept for delivery. Responsible for managing the project budget and delivery commitments. you will need experience of building and maintaining relationships with customers and managing expectations. You will be required to present to stakeholders on progress, as well as problems and solutions, and acting as point of contact for all project related issues. Essential : Successful delivery of IT Infrastructure Projects Working experience with Microsoft Stack, Veeam, VMware Able to multi-task, completing multiple projects at once, and used to tight deadlines Ideally Prince2 qualified, and used to a Managed Service setting.
Partner Solution Architect / Partner MAnager (Copilot) We are looking for a proactive Partnerships professional to work on growing and developing our clients Partnership ecosystem. You will have the technical expertise, sales acumen, and coaching skills to drive successful outcomes for both partners and customers. As a Partner Solutions Architect / Senior Modern Workplace Partner Manager, you will be responsible for enabling and empowering partners to deliver high-quality solutions based on the Microsoft tech stack. Duties: Working closely with the partner ecosystem as well as sales, product, and marketing teams. Partner Programs: developing partner ecosystems and the ability to navigate and leverage partner programs and resources. Educate partners on program benefits and requirements, identify and match partner needs with the right resources, and facilitate workshops and training sessions for partners. Coach sales teams through initial deals, support technical product implementation and troubleshooting, build persuasive communication and relationship skills, and handle technical queries with a solution-oriented approach. Work together with partners and help them formulate their market strategy. How they are positioned in the market, what their competitive advantage is and how they can execute on the market strategy. Experience needed: Ability to increase partner capacity for new and upcoming products IE MS products like Copilot for M365. Shorten the period between product and partners being self-sufficient in selling, technical implementing, and driving usage of new services. Be the champions for collected product and process feedback, insights, and learnings Excellent communication, presentation, networking and interpersonal skills Ability to work independently and collaboratively in a fast-paced environment. pREVIOUS lead architecture / consulting experience. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Apr 17, 2024
Contractor
Partner Solution Architect / Partner MAnager (Copilot) We are looking for a proactive Partnerships professional to work on growing and developing our clients Partnership ecosystem. You will have the technical expertise, sales acumen, and coaching skills to drive successful outcomes for both partners and customers. As a Partner Solutions Architect / Senior Modern Workplace Partner Manager, you will be responsible for enabling and empowering partners to deliver high-quality solutions based on the Microsoft tech stack. Duties: Working closely with the partner ecosystem as well as sales, product, and marketing teams. Partner Programs: developing partner ecosystems and the ability to navigate and leverage partner programs and resources. Educate partners on program benefits and requirements, identify and match partner needs with the right resources, and facilitate workshops and training sessions for partners. Coach sales teams through initial deals, support technical product implementation and troubleshooting, build persuasive communication and relationship skills, and handle technical queries with a solution-oriented approach. Work together with partners and help them formulate their market strategy. How they are positioned in the market, what their competitive advantage is and how they can execute on the market strategy. Experience needed: Ability to increase partner capacity for new and upcoming products IE MS products like Copilot for M365. Shorten the period between product and partners being self-sufficient in selling, technical implementing, and driving usage of new services. Be the champions for collected product and process feedback, insights, and learnings Excellent communication, presentation, networking and interpersonal skills Ability to work independently and collaboratively in a fast-paced environment. pREVIOUS lead architecture / consulting experience. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Job Title: 3rd Line Support Engineer Location: Farringdon, London Job Type: Full-Time Permanent Salary: 42,412 - 44,644 About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This ro le: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation?s users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. If you are interested in this role, please take a look at our attached job description and apply with an updated version of your CV. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Apr 17, 2024
Full time
Job Title: 3rd Line Support Engineer Location: Farringdon, London Job Type: Full-Time Permanent Salary: 42,412 - 44,644 About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This ro le: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation?s users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. If you are interested in this role, please take a look at our attached job description and apply with an updated version of your CV. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Are you ready for your next step as a Business Development Manager? Take a look below and apply if you feel you are suited for the role! Real Time Consultants are working with a software and services company who help universities and colleges. Salary - £40000-£50000 Hybrid - Bristol Based As a Business Development Manager, you will be: Working with the Head of Business Development to generate revenue from installed base clients Identification of opportunities, qualification to managing the sales cycle to successful close Writing proposals and solution selling Cold calling Ensuring the CRM is up to date for each account Liaise with clients and internal teams Responsible for executing approved marketing campaigns What you will be doing: Be responsible for revenue generation of the workforce product set, encompassing: Activity Based Costing Course and Module Costing TRAC Statutory Return for HE Sector Consultancy Services, Support Services, Management Service, Implementation Services C-Suite engagement Day to Day Activities: Identify and generate potential new leads Seek out new relationships with clients Producing proposals and converting to deals Provide weekly forecasts, keep an active and organised pipeline Being a productive and supportive member of the team Qualifications/Skills Educated to Degree Level Minimum of 2-years working within a business development role Proven delivery of targets The ability to sell products and services Business management skills Excellent verbal and written communication skills The ability to use your initiative Leadership skills Customer Service skills Persuading skills Ambition and desire to succeed If you would like to hear more about this opportunity, please apply, email (see below) or ring me
Apr 17, 2024
Full time
Are you ready for your next step as a Business Development Manager? Take a look below and apply if you feel you are suited for the role! Real Time Consultants are working with a software and services company who help universities and colleges. Salary - £40000-£50000 Hybrid - Bristol Based As a Business Development Manager, you will be: Working with the Head of Business Development to generate revenue from installed base clients Identification of opportunities, qualification to managing the sales cycle to successful close Writing proposals and solution selling Cold calling Ensuring the CRM is up to date for each account Liaise with clients and internal teams Responsible for executing approved marketing campaigns What you will be doing: Be responsible for revenue generation of the workforce product set, encompassing: Activity Based Costing Course and Module Costing TRAC Statutory Return for HE Sector Consultancy Services, Support Services, Management Service, Implementation Services C-Suite engagement Day to Day Activities: Identify and generate potential new leads Seek out new relationships with clients Producing proposals and converting to deals Provide weekly forecasts, keep an active and organised pipeline Being a productive and supportive member of the team Qualifications/Skills Educated to Degree Level Minimum of 2-years working within a business development role Proven delivery of targets The ability to sell products and services Business management skills Excellent verbal and written communication skills The ability to use your initiative Leadership skills Customer Service skills Persuading skills Ambition and desire to succeed If you would like to hear more about this opportunity, please apply, email (see below) or ring me
Great new permanent opportunity for an experienced IT Project Manager. My client is a prestigious and award-winning Law Firm located in the Sussex area with offices spanning over the South East. Due to company growth, the organisation is undergoing a significant software modernisation programme to expand the amount of functionality and to maximise the benefits of the user and the firm. You will be an experienced Project Manager in the first instance with strong requirement gathering and business analysis skills and have the ability and experience of running a large and busy project from start to finish. Delivering a professional and friendly service, while building internal relationships to understand different department needs. This is a hybrid role and you will be experienced and confident in gathering your own requirements from the business, then setting up a clear Project plan whilst mitigating risks and issues that may occur. You will be regularly communicating and working with Vendors and external suppliers, along with managing internal Stakeholders expectations of time frames. The role consists of three large software upgrades and the main and most urgent is an Office 365 implementation/upgrade. Please note: this role offers hybrid working of two days in the office and three days working from home per week. There is a requirement to travel to the other offices on occasion. Skills and experience required: Minimum of 3 years solid experience as an IT Project Manager Experience of implementation/upgrades of Software Solutions Solid requirement gathering skills Outstanding communicator, verbal and written Experience of an implantation or an upgrade of MS Office 365 is highly desirable Experience of successfully implanting full software upgrades is essential Experience of working with and managing Vendors and external suppliers is essential High attention to detail Organised and forward thinking Friendly and enjoys building internal relationships Experience of working on project transferring from a service provider to working in-house would be highly desirable Experience of working within a Law firm is desirable, but not essential Experience of working within a professional services environment Enjoys working collaboratively with team members and the business
Apr 17, 2024
Full time
Great new permanent opportunity for an experienced IT Project Manager. My client is a prestigious and award-winning Law Firm located in the Sussex area with offices spanning over the South East. Due to company growth, the organisation is undergoing a significant software modernisation programme to expand the amount of functionality and to maximise the benefits of the user and the firm. You will be an experienced Project Manager in the first instance with strong requirement gathering and business analysis skills and have the ability and experience of running a large and busy project from start to finish. Delivering a professional and friendly service, while building internal relationships to understand different department needs. This is a hybrid role and you will be experienced and confident in gathering your own requirements from the business, then setting up a clear Project plan whilst mitigating risks and issues that may occur. You will be regularly communicating and working with Vendors and external suppliers, along with managing internal Stakeholders expectations of time frames. The role consists of three large software upgrades and the main and most urgent is an Office 365 implementation/upgrade. Please note: this role offers hybrid working of two days in the office and three days working from home per week. There is a requirement to travel to the other offices on occasion. Skills and experience required: Minimum of 3 years solid experience as an IT Project Manager Experience of implementation/upgrades of Software Solutions Solid requirement gathering skills Outstanding communicator, verbal and written Experience of an implantation or an upgrade of MS Office 365 is highly desirable Experience of successfully implanting full software upgrades is essential Experience of working with and managing Vendors and external suppliers is essential High attention to detail Organised and forward thinking Friendly and enjoys building internal relationships Experience of working on project transferring from a service provider to working in-house would be highly desirable Experience of working within a Law firm is desirable, but not essential Experience of working within a professional services environment Enjoys working collaboratively with team members and the business
Software Project Manager Location: Highcliffe, Dorset (Hybrid) Salary: up to £45,000 (DoE) Are you an experienced software project manager with a track record of successful client-facing project delivery? Are you wanting to join a growing scale-up who pride themselves on being at the forefront of technological automation? My client is looking for an PM to join their south coast team! The Role: As a Project Manager, you'll work on project delivery from initial concept and design phases all the way through to implementation and client handover. Your day-to-day will see you work with clients to provide projects plans, timeline updates and communicate with relevant stakeholders to ensure successful delivery. You'll be responsible for budgets and resource, as well as client relationships whilst overseeing the full project cycle in conjunction with software developers, business analysts and other technical professionals. You will be working on world class software, with a company that has been pioneering AI for the last 2 decades. Whilst initially the role would be more in-office than remote, once you are fully onboarded and to-grips with the team and service, there will be more opportunity for flexible working. The Client: The client is a well-established accountancy software provider with a growing presence across their multiple UK based and overseas offices. Recent diversification into new industries and sectors has allowed them to partner with some market-leading UK businesses as they increase their market share. Requirements: Bachelor's degree in information management, computer science, or a related field. 3+ years of experience in end-to-end project management. Comfortable with client facing project delivery. Excellent communication skills, both written and verbal. Strong analytical and problem-solving skills. Experience with Jira, Trello, DevOps or similar. Desirable: Full UK Driving License and own vehicle. Experience delivering accountancy software projects. If you are eager to learn and have strong experience with the skill set above, and the role looks like a great fit, then please send your updated CV to and we can schedule a conversation to discuss your application. Software Project Manager Location: Highcliffe, Dorset (Hybrid) Salary: up to £45,000 (DoE) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
Software Project Manager Location: Highcliffe, Dorset (Hybrid) Salary: up to £45,000 (DoE) Are you an experienced software project manager with a track record of successful client-facing project delivery? Are you wanting to join a growing scale-up who pride themselves on being at the forefront of technological automation? My client is looking for an PM to join their south coast team! The Role: As a Project Manager, you'll work on project delivery from initial concept and design phases all the way through to implementation and client handover. Your day-to-day will see you work with clients to provide projects plans, timeline updates and communicate with relevant stakeholders to ensure successful delivery. You'll be responsible for budgets and resource, as well as client relationships whilst overseeing the full project cycle in conjunction with software developers, business analysts and other technical professionals. You will be working on world class software, with a company that has been pioneering AI for the last 2 decades. Whilst initially the role would be more in-office than remote, once you are fully onboarded and to-grips with the team and service, there will be more opportunity for flexible working. The Client: The client is a well-established accountancy software provider with a growing presence across their multiple UK based and overseas offices. Recent diversification into new industries and sectors has allowed them to partner with some market-leading UK businesses as they increase their market share. Requirements: Bachelor's degree in information management, computer science, or a related field. 3+ years of experience in end-to-end project management. Comfortable with client facing project delivery. Excellent communication skills, both written and verbal. Strong analytical and problem-solving skills. Experience with Jira, Trello, DevOps or similar. Desirable: Full UK Driving License and own vehicle. Experience delivering accountancy software projects. If you are eager to learn and have strong experience with the skill set above, and the role looks like a great fit, then please send your updated CV to and we can schedule a conversation to discuss your application. Software Project Manager Location: Highcliffe, Dorset (Hybrid) Salary: up to £45,000 (DoE) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
The company: I am working with a leading MedTech company in Edinburgh and Glasgow (based remotely) who are looking for a Software Implementation specialist to help further implement and develop their cloud computing and machine learning capabilities. They operate within the healthcare industry and have grown since Covid, due to the work they do. The company have been running for around 15 years now and have over 50 staff members, across the Edinburgh and Glasgow offices (can be fully remote from Scotland this role). They are hiring people for a new role, with up to 3 positions available for the Customer Success Manager. The role: You will be working with clients from early stages of implementation of the software product, from pilot through to deployment. This will include managing the client and their expectations, as well as the general relationship. You will be working across a modern and agile environment alongside multiple teams (Product, Delivery, Software Engineers, Data Scientists etc) as well as the customers, in order to help to improve both the product and how it is best implemented. This is very much a client facing role, so growing that relationship and striving to improve the implementation process is paramount. You will identify and properly manage any risks and issues and along with the support teams, ensure an excellent service to the customers. This role is looking for either a Customer Success Manager, Software Implementation or Account Manager who knows the Software landscape very well and who ideally has a SaaS background. Knowledge and experience in this role with a cloud product such as Azure, AWS or GCP would be very handy too. The role is fully remote, however they are really looking for someone from the Central Belt of Scotland or close by, due to occasional need to meet with customers and be in close proximity. The team meet once a month in Edinburgh or Glasgow, so it would be best to be close by. The benefits of this company are also great, including but not limited to:- remote/hybrid working, 35 days annual leave and a 9 day fortnight (second Friday off a month). What's required: * A few years experience in a Customer Success/Implementation/Account Manager role, with a background in software/data delivery * Having worked for a Software or SaaS business (SaaS ideally) * An understanding of the full software development life cycle * Well-developed and effective relationship management skills for building long-term relationships and managing customer expectations * Agile delivery experience (beneficial) * Experience of implementing a software or data product * Comfortable interpreting requirements, defining and articulating proposed solutions as well as delivering presentations to clients * Cloud experience such as AWS, Azure or GCP (desirable) This is an opportunity for an ambitious Customer Success Manager who has the appetite to learn in a testing and agile environment. You will be working on the latest technology and will definitely be impressed by their product. If interested, please apply or call Hamish at Cathcart Technology.
Apr 17, 2024
Full time
The company: I am working with a leading MedTech company in Edinburgh and Glasgow (based remotely) who are looking for a Software Implementation specialist to help further implement and develop their cloud computing and machine learning capabilities. They operate within the healthcare industry and have grown since Covid, due to the work they do. The company have been running for around 15 years now and have over 50 staff members, across the Edinburgh and Glasgow offices (can be fully remote from Scotland this role). They are hiring people for a new role, with up to 3 positions available for the Customer Success Manager. The role: You will be working with clients from early stages of implementation of the software product, from pilot through to deployment. This will include managing the client and their expectations, as well as the general relationship. You will be working across a modern and agile environment alongside multiple teams (Product, Delivery, Software Engineers, Data Scientists etc) as well as the customers, in order to help to improve both the product and how it is best implemented. This is very much a client facing role, so growing that relationship and striving to improve the implementation process is paramount. You will identify and properly manage any risks and issues and along with the support teams, ensure an excellent service to the customers. This role is looking for either a Customer Success Manager, Software Implementation or Account Manager who knows the Software landscape very well and who ideally has a SaaS background. Knowledge and experience in this role with a cloud product such as Azure, AWS or GCP would be very handy too. The role is fully remote, however they are really looking for someone from the Central Belt of Scotland or close by, due to occasional need to meet with customers and be in close proximity. The team meet once a month in Edinburgh or Glasgow, so it would be best to be close by. The benefits of this company are also great, including but not limited to:- remote/hybrid working, 35 days annual leave and a 9 day fortnight (second Friday off a month). What's required: * A few years experience in a Customer Success/Implementation/Account Manager role, with a background in software/data delivery * Having worked for a Software or SaaS business (SaaS ideally) * An understanding of the full software development life cycle * Well-developed and effective relationship management skills for building long-term relationships and managing customer expectations * Agile delivery experience (beneficial) * Experience of implementing a software or data product * Comfortable interpreting requirements, defining and articulating proposed solutions as well as delivering presentations to clients * Cloud experience such as AWS, Azure or GCP (desirable) This is an opportunity for an ambitious Customer Success Manager who has the appetite to learn in a testing and agile environment. You will be working on the latest technology and will definitely be impressed by their product. If interested, please apply or call Hamish at Cathcart Technology.
The company: I am working with a leading MedTech company in Edinburgh and Glasgow (based remotely) who are looking for a Software Implementation specialist to help further implement and develop their cloud computing and machine learning capabilities. They operate within the healthcare industry and have grown since Covid, due to the work they do. The company have been running for around 15 years now and have over 50 staff members, across the Edinburgh and Glasgow offices (can be fully remote from Scotland this role). They are hiring people for a new role, with up to 3 positions available for the Customer Success Manager. The role: You will be working with clients from early stages of implementation of the software product, from pilot through to deployment. This will include managing the client and their expectations, as well as the general relationship. You will be working across a modern and agile environment alongside multiple teams (Product, Delivery, Software Engineers, Data Scientists etc) as well as the customers, in order to help to improve both the product and how it is best implemented. This is very much a client facing role, so growing that relationship and striving to improve the implementation process is paramount. You will identify and properly manage any risks and issues and along with the support teams, ensure an excellent service to the customers. This role is looking for either a Customer Success Manager, Software Implementation or Account Manager who knows the Software landscape very well and who ideally has a SaaS background. Knowledge and experience in this role with a cloud product such as Azure, AWS or GCP would be very handy too. The role is fully remote, however they are really looking for someone from the Central Belt of Scotland or close by, due to occasional need to meet with customers and be in close proximity. The team meet once a month in Edinburgh or Glasgow, so it would be best to be close by. The benefits of this company are also great, including but not limited to:- remote/hybrid working, 35 days annual leave and a 9 day fortnight (second Friday off a month). What's required: * A few years experience in a Customer Success/Implementation/Account Manager role, with a background in software/data delivery * Having worked for a Software or SaaS business (SaaS ideally) * An understanding of the full software development life cycle * Well-developed and effective relationship management skills for building long-term relationships and managing customer expectations * Agile delivery experience (beneficial) * Experience of implementing a software or data product * Comfortable interpreting requirements, defining and articulating proposed solutions as well as delivering presentations to clients * Cloud experience such as AWS, Azure or GCP (desirable) This is an opportunity for an ambitious Customer Success Manager who has the appetite to learn in a testing and agile environment. You will be working on the latest technology and will definitely be impressed by their product. If interested, please apply or call Hamish at Cathcart Technology.
Apr 17, 2024
Full time
The company: I am working with a leading MedTech company in Edinburgh and Glasgow (based remotely) who are looking for a Software Implementation specialist to help further implement and develop their cloud computing and machine learning capabilities. They operate within the healthcare industry and have grown since Covid, due to the work they do. The company have been running for around 15 years now and have over 50 staff members, across the Edinburgh and Glasgow offices (can be fully remote from Scotland this role). They are hiring people for a new role, with up to 3 positions available for the Customer Success Manager. The role: You will be working with clients from early stages of implementation of the software product, from pilot through to deployment. This will include managing the client and their expectations, as well as the general relationship. You will be working across a modern and agile environment alongside multiple teams (Product, Delivery, Software Engineers, Data Scientists etc) as well as the customers, in order to help to improve both the product and how it is best implemented. This is very much a client facing role, so growing that relationship and striving to improve the implementation process is paramount. You will identify and properly manage any risks and issues and along with the support teams, ensure an excellent service to the customers. This role is looking for either a Customer Success Manager, Software Implementation or Account Manager who knows the Software landscape very well and who ideally has a SaaS background. Knowledge and experience in this role with a cloud product such as Azure, AWS or GCP would be very handy too. The role is fully remote, however they are really looking for someone from the Central Belt of Scotland or close by, due to occasional need to meet with customers and be in close proximity. The team meet once a month in Edinburgh or Glasgow, so it would be best to be close by. The benefits of this company are also great, including but not limited to:- remote/hybrid working, 35 days annual leave and a 9 day fortnight (second Friday off a month). What's required: * A few years experience in a Customer Success/Implementation/Account Manager role, with a background in software/data delivery * Having worked for a Software or SaaS business (SaaS ideally) * An understanding of the full software development life cycle * Well-developed and effective relationship management skills for building long-term relationships and managing customer expectations * Agile delivery experience (beneficial) * Experience of implementing a software or data product * Comfortable interpreting requirements, defining and articulating proposed solutions as well as delivering presentations to clients * Cloud experience such as AWS, Azure or GCP (desirable) This is an opportunity for an ambitious Customer Success Manager who has the appetite to learn in a testing and agile environment. You will be working on the latest technology and will definitely be impressed by their product. If interested, please apply or call Hamish at Cathcart Technology.