Second Line Service Desk Analyst

  • Teach First
  • 6 Mitre Passage, London SE10 0ER, UK
  • Feb 15, 2018
Full time Desktop Support Helpdesk I.T. & Communications

Job Description

Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues. 

We are looking for a Second Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. You will provide second line support to a high standard across the organisation, working with a number of internal stakeholders. 

Your responsibilities will include:

  • Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required
  • Learning and developing internal processes, offering creative solutions and recognising opportunities to develop or refresh these as appropriate
  • Writing, developing and publishing process documentation for the Service Desk Function

We are looking for: -

  • Competent understanding of Active Directory, Office 365 and Skype for business
  • Comfortable with using multiple IT management systems
  • Advanced support of Microsoft Operating Systems (Windows 7 and 10) and associated office products (Office 2013, 2016
  • Expert fault-finding techniques (Software and Hardware)


Next steps

We aim to provide feedback to all applications within 10 working days from the closing date


£28,800 + £3,000 London Weighting Allowance and excellent benefits