Senior IT Support Analyst

  • Sensical Services Ltd
  • London, UK
  • Feb 15, 2018
Full time Information Technology Helpdesk Technical Support IT

Job Description

INTERVIEWS IMMEDIATELY - £30-35k neg.

 

Position Description

Sensical Services Ltd are looking for a bright, enthusiastic and highly motivated IT Support Analyst to join the company’s technical team to assist with delivering excellent customer service. The ideal candidate will have proven IT support experience across a broad range of technology and a demonstrable passion for IT infrastructure and customer service.

 

This is a genuine opportunity to join a young and fast growing company, receive mentored training and progress a successful career in IT Support & Consultancy. As a Managed Service Provider members of the team are exposed to a vast range of systems  across multiple client companies.

 

Specific duties include

  • Providing remote support from Central London office or;
  • Working directly on a client’s site (London & Watford)
  • Assessing logged tickets for urgency and priority
  • Resolving  issues within agreed SLAs
  • Acting as a senior technical esculation point for other members of the team
  • Providing clear and regular updates to end-users on progress
  • Part of an out of hours, on-call rota (one week in four)
  • Acting as a gateway for esculations to 3rd line
  • Occasional physical works (e.g. desk moves, patching)
  • Assisting the wider technical team with project work

 

Competencies

  • Support of Microsoft Desktop Operating Systems
  • Support and use of Microsoft Office Applications
  • Administration of Active Directory and Exchange Environment
  • Administration of VoIP Phone System and some AV Equipment
  • Knowledge of Network Infrastructure within corporate environment
  • Knowledge of virtualization, server hardware and storage systems
  • Familiarity with both PC and MAC hardware desirable

 

Personal Attributes

  • A highly professional attitude and approach
  • Outstanding attention to detail
  • An ability absorb new knowledge quickly
  • A customer centric ethic at all times
  • Excellent written & spoken English

 

Whilst there is no formal educational qualification required for this role, candidates are expected to be able to exhibit relevant knowledge and experience. The ideal candidate will be able to demonstrate their interest and passion in working within the IT infrastructure field.

 

The ability to methodically approach presented problems is a key skill; as is the intellectual ability and motivation to quickly read up on and understand new technologies and concepts. 

 

Other Job Related Information

 

THIS POSITION IS NOT SUITABLE FOR US EMPLOYEES SEEKING EXPAT ASSIGNMENTS. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORISATION TO WORK IN UNITED KINGDOM. SENSICAL WILL NOT ATTEMPT TO OBTAIN IMMIGRATION OR LABOUR SPONSORSHIP FOR ANY APPLICANTS IN CONNECTION WITH THIS ROLE.

Occupations

Desktop Service and Support, Network and Server Administration, Systems Analysis - IT

Salary

£30-35k

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