Support Technician

  • Birmingham City University
  • Birmingham, United Kingdom
  • Jan 24, 2018
Full time Education Information Technology Technical Support

Job Description

Birmingham City University
Location: Multiple Campuses

Full Time, Permanent 
Ref No: 012018-11

Birmingham City University is a large, diverse and increasingly popular place to study.
We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”.

We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework.

You must have experience in a similar technical support role, including:

  • Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
  • Working knowledge of Audio Visual technologies
  • Knowledge of Apple, Linux and mobile operating systems
  • You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one week rotating shift pattern + 5% shift allowance.

As part of your application, please ensure you upload your CV and Covering Letter.
We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name. 

Closing Date: 11 February 2018
Interview Date: To be confirmed

For more information about applying and for the job description for the post, please see the current vacancies on the BCU website.

Alternatively if you require the application in a different format please contact the Human Resources Department at or on 0121 331 6693.

Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible.

Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.


£18,121 to £19,696 per annum

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