Support Analyst

  • Birmingham City University
  • Birmingham, United Kingdom
  • Jan 24, 2018
Full time Education Information Technology

Job Description

Birmingham City University
Location: Multiple Campuses

Full Time, Permanent position
Ref No: 112017-412-R

We have a vacancy for an experienced and self-motivated Support Analyst to provide first and second line support to the University staff and students for all Audio Visual and IT services. The team operates within the ITIL Service Management framework.

You must have a successful track record in a similar technical support role, including:

  • Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
  • Sound understanding of operating system security principles
  • Working knowledge of Audio Visual technologies
  • Knowledge of Apple, Linux and mobile operating systems
  • Working with a range of external suppliers
  • You will need to have excellent interpersonal and customer facing skills. You will be confident in communicating at all levels and will be passionate about knowledge sharing to enhance the overall quality of the team.

You will be required to work on a one week rotating shift pattern + 5% shift allowance. 

Closing Date: 11 February 2018
Interview Date: 5 March 2018

As part of your application, please ensure you upload your CV and Covering Letter.
We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.

Alternatively if you require the application in a different format please contact the Human Resources Department at or on 0121 331 6693.

For more information about applying and for the job description for the post, please see the current vacancies on the BCU website.

Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible.

Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.


£28,508 to £30,986 per annum + 5% shift allowance

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