System Support Officer

  • Rutland County Council
  • Rutland, United Kingdom
  • Jan 18, 2018
Full time I.T. & Communications

Job Description

System Support Officer

Permanent, 37 hours per week

Scale SO1, Salary £25,951 - £27,668

Rutland is one of the best places in the country to live, learn, work, play and visit. We may be the smallest Unitary Authority in England, but we can offer fantastic opportunities to make a real difference to the lives of the residents in our local community. This is your chance to become part of a great team, delivering great services throughout the County. 

We are currently seeking to recruit a full-time System Support Officer for our Business Intelligence Team, based in the People Directorate. This offers an exciting and rewarding opportunity to develop your career providing first/second line support and build an impressive CV across multiple service areas and systems. 

The People Directorate is responsible for a wide range of vital support services in Rutland, including those that deliver Adult and Children’s Social Care, Early Help for families (including Special Educational Needs, Disability and Inclusion) and lifelong Learning and Skills. These crucial services rely on good quality, robust reporting systems. 

The successful individual will have experience of providing first/second line helpdesk support and maintaining systems to ensure we have the very best systems in place and directly influence the services we provide and commission.  The role will also involve working closely with front-line staff and managers to ensure our systems support working practices and provide effective, actionable Business Intelligence. 

Individuals must be able to combine the technical expertise required for system support with good communication skills to work in an integrated way across services and teams. Rutland currently uses case management systems LiquidLogic and Capita, plus support software such as MS Office and Tableau. Experience of these or similar systems is desirable. 

The successful applicant for this post will be subject to a standard check by the Disclosure and Barring Service (DBS). 

Please visit our website for a full Job Description. For an informal discussion about the role please contact Jon Adamson, Business Intelligence Manager on 01572 758259 or email

Closing date: 31 January 2018

Interview date: 9 February 2018 

Visit to apply online, and to find out more about what we do. Alternatively, email: or call 01572 722577 for an application pack. 

All recruitment correspondence, including interview details, will usually be sent out via email. If you require documentation/correspondence in an alternative format, please contact the HR team. 

Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community.

Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.



Scale SO1, Salary £25,951 - £27,668