IT Support Analyst

  • International Students House
  • London, United Kingdom
  • Dec 21, 2017
Full time Information Technology Nonprofit-Social Services Helpdesk IT

Job Description

International Students House is looking for an IT Support Analyst to provide 1st and 2nd line support across the IT infrastructure. 

Job Responsibilities:

  • Respond to IT tickets promptly in a professional manner, and follow up appropriately, escalating complex issues to the IT Manager
  • Liaise with external providers (network, EPOS, CRM etc.) in order to resolve issues and implement updates.
  • Set up and configuring PCs and software
  • Set up and administration of users Active Directory, email accounts and network user profiles
  • Undertake projects assigned by the IT Manager.
  • Perform and record daily checks (backups and antivirus logs) and escalate any abnormal findings to the IT Manager.
  • Ensure IT Assets are documented
  • Setup phones and computers for meetings, training or relocations

Desired Knowledge, Skills, & Experience

  • Minimum of 3 years’ experience in a business IT support role
  • Microsoft Certified Solutions Associate or COMPTIA A+ and COMPTIA Network+ certified
  • Excellent knowledge of Windows 10 and Microsoft Office
  • Basic networking skills (TCP/IP, Wifi, switches, routers, LAN, WAN, VPN)
  • Basic server skills (Windows 2008 R2, Windows 2012 R2)
  • MAC Lion, Sierra and MAC Applications
  • Smartphones and tablets mobile device management
  • Active Directory User administration
  • 365 administration and Office 365 apps such as Planner, Teams, Sharepoint
  • Remote support tools (Dameware, RDP etc)
  • Knowledge of various laptop and desktop models
  • Printer troubleshooting
  • Backup and imaging software
  • Asset management and disposal
  • Experience of anti-virus software in a business environment

Personal Attributes

  • Proactive.  Ability to work independently and keep busy during quiet periods
  • Punctual and presentable
  • Articulate and very professional communication skills
  • Team player and approachable.


  • Educated to degree level (desirable)
  • Relevant I.T qualifications (desirable)

Please note that only candidates with the legal right to work in the UK will be considered.


Desktop Service and Support


£25,000 - £28,000

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