Role: ICT Technician Salary: 28k ( Pro-Rata ) - 26K Location: Ascot Location: On site Hours of Work: 08:30 - 16:30 Monday to Friday Term Time Only + 4 Weeks (39+4 = 43 weeks). Salary: 26K ( 28k pro rata Term-Time Plus Four Weeks (39+4 weeks) Holiday: Pro-rata of 33 days per annum (27.28 days at pro-rata) Holidays to be taken within school break Summary: This is an exciting opportunity to join our national ICT Managed Services team. The job is to provide first and second-line hardware and software support, asset management, general ICT administration and other ICT facility services as a member of a customer-site-based team. The team's function will be to provide staff and pupil support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Client Devices and Software. Key Responsibilities: Provide professional first and second-line technical advisory, diagnostic and repair support services to academy users within a Service Desk environment, via telephone, web, email and face-to-face during the service window. Provide a professional and effective second-line remote network monitoring and management service within an academy environment. Where necessary and directed to do so, attend desk-side to resolve support issues and assist with the technical development of the academy's ICT environment. Report and manage any incident that requires the services of a third-party organisation or our third-line support team. Ensure all problems identified whilst performing Service Desk duties are recorded and updated on the helpdesk system so the user is kept fully up to date with the status of each ongoing incident and problem. Ensure that the escalation process is adhered to in all appropriate cases and that the Systems Administrator and where required, the school, are fully updated on the status of all ongoing problems and escalations. Action any asset changes in compliance with the Change Management Procedure. Provide an effective communications interface between the academy and the various groups within the company. Monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed service levels. Assist the Network Manager by carrying out reasonable requests for additional duties, as and when required. Make recommendations on potential improvements to working practices and performance to improve service levels and overall customer satisfaction. Keep the working area clean and tidy at all times. Be prepared to work outside of normal working hours at short notice to resolve issues affecting systems availability or to complete project work. To complete ad-hoc duties and tasks allocated by line management from time to time. To complete additional ad-hoc and scheduled project work, as required. Applicants will need to pass an enhanced DBS check. Key Skills/Experience: Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory. Good understanding of TCP/IP, DNS, DHCP and VPN's. CompTia A+ Certified. Desirable Criteria: CompTia N+ or S+. ITIL V4 foundation Knowledge of Apple Mac IOS and managing an Apple Mac network environment. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 17, 2024
Full time
Role: ICT Technician Salary: 28k ( Pro-Rata ) - 26K Location: Ascot Location: On site Hours of Work: 08:30 - 16:30 Monday to Friday Term Time Only + 4 Weeks (39+4 = 43 weeks). Salary: 26K ( 28k pro rata Term-Time Plus Four Weeks (39+4 weeks) Holiday: Pro-rata of 33 days per annum (27.28 days at pro-rata) Holidays to be taken within school break Summary: This is an exciting opportunity to join our national ICT Managed Services team. The job is to provide first and second-line hardware and software support, asset management, general ICT administration and other ICT facility services as a member of a customer-site-based team. The team's function will be to provide staff and pupil support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Client Devices and Software. Key Responsibilities: Provide professional first and second-line technical advisory, diagnostic and repair support services to academy users within a Service Desk environment, via telephone, web, email and face-to-face during the service window. Provide a professional and effective second-line remote network monitoring and management service within an academy environment. Where necessary and directed to do so, attend desk-side to resolve support issues and assist with the technical development of the academy's ICT environment. Report and manage any incident that requires the services of a third-party organisation or our third-line support team. Ensure all problems identified whilst performing Service Desk duties are recorded and updated on the helpdesk system so the user is kept fully up to date with the status of each ongoing incident and problem. Ensure that the escalation process is adhered to in all appropriate cases and that the Systems Administrator and where required, the school, are fully updated on the status of all ongoing problems and escalations. Action any asset changes in compliance with the Change Management Procedure. Provide an effective communications interface between the academy and the various groups within the company. Monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed service levels. Assist the Network Manager by carrying out reasonable requests for additional duties, as and when required. Make recommendations on potential improvements to working practices and performance to improve service levels and overall customer satisfaction. Keep the working area clean and tidy at all times. Be prepared to work outside of normal working hours at short notice to resolve issues affecting systems availability or to complete project work. To complete ad-hoc duties and tasks allocated by line management from time to time. To complete additional ad-hoc and scheduled project work, as required. Applicants will need to pass an enhanced DBS check. Key Skills/Experience: Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory. Good understanding of TCP/IP, DNS, DHCP and VPN's. CompTia A+ Certified. Desirable Criteria: CompTia N+ or S+. ITIL V4 foundation Knowledge of Apple Mac IOS and managing an Apple Mac network environment. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Helpdesk Advisor Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as Helpdesk Advisor. You will be responsible for providing exceptional customer service by supporting the business's award-winning range products and services. You will provide first line customer service support, serving as the first point of call for end users when they require basic technical assistance. While an interest or experience working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided. Role Responsibilities First point of contact for all inbound customer calls received into the main support number(s). Providing day-today support to the end-user base Escalate unresolved issues to 1st/2nd line support Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool Ensure excellent customer service Manage requests for changes Experience Excellent customer service skills Strong desire for a career within IT Proficient at a basic level using IT hardware e.g., computers & printers Good admin skills, ensuring key notes are taken and organised accordingly No experience needed however, you will have good basic IT skills In return our client is offering a competitive salary of up £22,000 (Hybrid working)
Apr 16, 2024
Full time
Helpdesk Advisor Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as Helpdesk Advisor. You will be responsible for providing exceptional customer service by supporting the business's award-winning range products and services. You will provide first line customer service support, serving as the first point of call for end users when they require basic technical assistance. While an interest or experience working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided. Role Responsibilities First point of contact for all inbound customer calls received into the main support number(s). Providing day-today support to the end-user base Escalate unresolved issues to 1st/2nd line support Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool Ensure excellent customer service Manage requests for changes Experience Excellent customer service skills Strong desire for a career within IT Proficient at a basic level using IT hardware e.g., computers & printers Good admin skills, ensuring key notes are taken and organised accordingly No experience needed however, you will have good basic IT skills In return our client is offering a competitive salary of up £22,000 (Hybrid working)
Summer project 29th of April 28th of July Quality personnel are currently looking for a professional, customer service driven helpdesk support agent to join one of our clients for a summer project. This person would need a mix of technical knowledge and the ability to communicate with users of all differently abilities who are remote working. This person needs to be very customer focussed and would need a calming and patient manner. The Shifts Five-day rota across 7 Days. One of these days will be either Saturday or Sunday every week. The shifts pattern varies slightly each week. Weekday shift one - The earliest start would be and the latest finish would be (you will be required to work a shift within these hours) Weekday shift two - The earliest start would be and the latest finish would be (you will be required to work a shift within these hours) Weekend The earliest start and latest finish is The successful candidate Excellent communication and note taking skills. A great technical knowledge and the ability to ask the right questions to diagnose issues. Great accuracy, patient and methodical. Great team player and the ability to remain calm under pressure. To show a methodical and accurate approach to gathering facts, evidence and make conclusions. Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!). Please note due to volume of applications you will only be contacted if we are progressing your application.
Apr 16, 2024
Contractor
Summer project 29th of April 28th of July Quality personnel are currently looking for a professional, customer service driven helpdesk support agent to join one of our clients for a summer project. This person would need a mix of technical knowledge and the ability to communicate with users of all differently abilities who are remote working. This person needs to be very customer focussed and would need a calming and patient manner. The Shifts Five-day rota across 7 Days. One of these days will be either Saturday or Sunday every week. The shifts pattern varies slightly each week. Weekday shift one - The earliest start would be and the latest finish would be (you will be required to work a shift within these hours) Weekday shift two - The earliest start would be and the latest finish would be (you will be required to work a shift within these hours) Weekend The earliest start and latest finish is The successful candidate Excellent communication and note taking skills. A great technical knowledge and the ability to ask the right questions to diagnose issues. Great accuracy, patient and methodical. Great team player and the ability to remain calm under pressure. To show a methodical and accurate approach to gathering facts, evidence and make conclusions. Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!). Please note due to volume of applications you will only be contacted if we are progressing your application.
About the job IT System Administrator - Hybrid (2 days in office) - Manchester - Up to £29K + Benefits Our client is a well-established financial advisory network in the UK, with a strong focus on providing their members with comprehensive knowledge and support in the areas of mortgages, protection, and general insurance. With over two decades of experience in these fields, they strive to continually put members and customers first and provide them with the best possible products and services to suit their needs. They are now looking to bring on board a new IT System Administrator due to someone in the team being promoted. Key Responsibilities; Provide IT services and support to internal users as part of a cross-site team. Offer specialist, professional IT consultation and advice in specified areas of expertise, managing systems proactively and professionally. Manage site IT equipment/infrastructure, log and update Helpdesk calls, and provide technical support for incidents/problems. Implement recommendations to minimize service disruption; build/configure IT hardware/software; maintain systems performance/capacity; document faults/failures; update asset management db; test systems/releases regularly. Assist in completing tasks within own area of responsibility for project delivery to agreed timescales; produce accurate documentation for builds, standards, processes and procedures. Undertake ad hoc projects and duties to fulfil business needs or departmental objectives. We are looking to speak to people who can; Communicate complex technical issues effectively with multi-disciplinary staff/organisations/suppliers. Prioritise customer service while maintaining customer focus. Quickly learn new programs and in-house business applications. Investigate problems, develop solutions, and test and implement changes according to best practices. The following skills and experience are required: Expertise in Microsoft Active Directory, configuration and administration of Windows 2003 Server, automated deployment of workstations, implementation and administration of Group Policy, knowledge of network management practices and procedures including TCP/IP services and DNS, maintenance of server hardware, as well as installation and commissioning. In addition, familiarity with current server technologies and trends is necessary. The candidate should also have a good knowledge of desktop operating systems and hardware.
Apr 16, 2024
Full time
About the job IT System Administrator - Hybrid (2 days in office) - Manchester - Up to £29K + Benefits Our client is a well-established financial advisory network in the UK, with a strong focus on providing their members with comprehensive knowledge and support in the areas of mortgages, protection, and general insurance. With over two decades of experience in these fields, they strive to continually put members and customers first and provide them with the best possible products and services to suit their needs. They are now looking to bring on board a new IT System Administrator due to someone in the team being promoted. Key Responsibilities; Provide IT services and support to internal users as part of a cross-site team. Offer specialist, professional IT consultation and advice in specified areas of expertise, managing systems proactively and professionally. Manage site IT equipment/infrastructure, log and update Helpdesk calls, and provide technical support for incidents/problems. Implement recommendations to minimize service disruption; build/configure IT hardware/software; maintain systems performance/capacity; document faults/failures; update asset management db; test systems/releases regularly. Assist in completing tasks within own area of responsibility for project delivery to agreed timescales; produce accurate documentation for builds, standards, processes and procedures. Undertake ad hoc projects and duties to fulfil business needs or departmental objectives. We are looking to speak to people who can; Communicate complex technical issues effectively with multi-disciplinary staff/organisations/suppliers. Prioritise customer service while maintaining customer focus. Quickly learn new programs and in-house business applications. Investigate problems, develop solutions, and test and implement changes according to best practices. The following skills and experience are required: Expertise in Microsoft Active Directory, configuration and administration of Windows 2003 Server, automated deployment of workstations, implementation and administration of Group Policy, knowledge of network management practices and procedures including TCP/IP services and DNS, maintenance of server hardware, as well as installation and commissioning. In addition, familiarity with current server technologies and trends is necessary. The candidate should also have a good knowledge of desktop operating systems and hardware.
About the job IT System Administrator - Hybrid (2 days in office) - Manchester - Up to £29K + Benefits Our client is a well-established financial advisory network in the UK, with a strong focus on providing their members with comprehensive knowledge and support in the areas of mortgages, protection, and general insurance. With over two decades of experience in these fields, they strive to continually put members and customers first and provide them with the best possible products and services to suit their needs. They are now looking to bring on board a new IT System Administrator due to someone in the team being promoted. Key Responsibilities; Provide IT services and support to internal users as part of a cross-site team. Offer specialist, professional IT consultation and advice in specified areas of expertise, managing systems proactively and professionally. Manage site IT equipment/infrastructure, log and update Helpdesk calls, and provide technical support for incidents/problems. Implement recommendations to minimize service disruption; build/configure IT hardware/software; maintain systems performance/capacity; document faults/failures; update asset management db; test systems/releases regularly. Assist in completing tasks within own area of responsibility for project delivery to agreed timescales; produce accurate documentation for builds, standards, processes and procedures. Undertake ad hoc projects and duties to fulfil business needs or departmental objectives. We are looking to speak to people who can; Communicate complex technical issues effectively with multi-disciplinary staff/organisations/suppliers. Prioritise customer service while maintaining customer focus. Quickly learn new programs and in-house business applications. Investigate problems, develop solutions, and test and implement changes according to best practices. The following skills and experience are required: Expertise in Microsoft Active Directory, configuration and administration of Windows 2003 Server, automated deployment of workstations, implementation and administration of Group Policy, knowledge of network management practices and procedures including TCP/IP services and DNS, maintenance of server hardware, as well as installation and commissioning. In addition, familiarity with current server technologies and trends is necessary. The candidate should also have a good knowledge of desktop operating systems and hardware. This position plays a pivotal role in maintaining a resilient IT infrastructure, delivering quality technical support, and ensuring the seamless alignment of IT services with organizational goals. The ideal candidate will bring a combination of technical prowess, effective communication, and proactive problem-solving to the team.
Apr 16, 2024
Full time
About the job IT System Administrator - Hybrid (2 days in office) - Manchester - Up to £29K + Benefits Our client is a well-established financial advisory network in the UK, with a strong focus on providing their members with comprehensive knowledge and support in the areas of mortgages, protection, and general insurance. With over two decades of experience in these fields, they strive to continually put members and customers first and provide them with the best possible products and services to suit their needs. They are now looking to bring on board a new IT System Administrator due to someone in the team being promoted. Key Responsibilities; Provide IT services and support to internal users as part of a cross-site team. Offer specialist, professional IT consultation and advice in specified areas of expertise, managing systems proactively and professionally. Manage site IT equipment/infrastructure, log and update Helpdesk calls, and provide technical support for incidents/problems. Implement recommendations to minimize service disruption; build/configure IT hardware/software; maintain systems performance/capacity; document faults/failures; update asset management db; test systems/releases regularly. Assist in completing tasks within own area of responsibility for project delivery to agreed timescales; produce accurate documentation for builds, standards, processes and procedures. Undertake ad hoc projects and duties to fulfil business needs or departmental objectives. We are looking to speak to people who can; Communicate complex technical issues effectively with multi-disciplinary staff/organisations/suppliers. Prioritise customer service while maintaining customer focus. Quickly learn new programs and in-house business applications. Investigate problems, develop solutions, and test and implement changes according to best practices. The following skills and experience are required: Expertise in Microsoft Active Directory, configuration and administration of Windows 2003 Server, automated deployment of workstations, implementation and administration of Group Policy, knowledge of network management practices and procedures including TCP/IP services and DNS, maintenance of server hardware, as well as installation and commissioning. In addition, familiarity with current server technologies and trends is necessary. The candidate should also have a good knowledge of desktop operating systems and hardware. This position plays a pivotal role in maintaining a resilient IT infrastructure, delivering quality technical support, and ensuring the seamless alignment of IT services with organizational goals. The ideal candidate will bring a combination of technical prowess, effective communication, and proactive problem-solving to the team.
GDS Application support specialist - Required for this global travel business/leisure travel company. They are looking for a GDS support agent, Amadeus knowledge is a must. Homebased, salary up to 38k, Monday to Friday. GDS application support executives duties - GDS application support specialist provides all levels of GDS and technical product support to their internal staff -The specialist will be responsible for managing the GDS helpdesk and all queries received, ensuring they are resolved within the given SLA . The main GDS is Amadeus, but they also use Galileo and sabre -GDS queries such as formats, workflow, processors, and configurations -Manage new advisors onboarding -Set up new corporate clients -Support implementation of new client OBTs -GDS software installation plus many more tasks GDS application support specialist skills required -Background in corporate travel is a must -GDS support desk ideally -Advanced knowledge of Amadeus is a must -Demonstrate a positive can do attitude -Ability to manage various projects Additional information -Homebased with two days per month in the office in central London -Benefits include 25 days holidays, pension, Bupa, bonus, life insurance, perkbox etc If you are interested in the above role please apply online or send your cv to (url removed) quoting DT58809 Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit (url removed)
Apr 16, 2024
Full time
GDS Application support specialist - Required for this global travel business/leisure travel company. They are looking for a GDS support agent, Amadeus knowledge is a must. Homebased, salary up to 38k, Monday to Friday. GDS application support executives duties - GDS application support specialist provides all levels of GDS and technical product support to their internal staff -The specialist will be responsible for managing the GDS helpdesk and all queries received, ensuring they are resolved within the given SLA . The main GDS is Amadeus, but they also use Galileo and sabre -GDS queries such as formats, workflow, processors, and configurations -Manage new advisors onboarding -Set up new corporate clients -Support implementation of new client OBTs -GDS software installation plus many more tasks GDS application support specialist skills required -Background in corporate travel is a must -GDS support desk ideally -Advanced knowledge of Amadeus is a must -Demonstrate a positive can do attitude -Ability to manage various projects Additional information -Homebased with two days per month in the office in central London -Benefits include 25 days holidays, pension, Bupa, bonus, life insurance, perkbox etc If you are interested in the above role please apply online or send your cv to (url removed) quoting DT58809 Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit (url removed)
The Role: 3rd Line IT Support Engineer Location: Oxford Salary: £40K Do you want to work in a warm and friendly environment where you feel part of the team? Are you interested in enhancing your technical skills and career? Would you join a business that will prioritise your professional development and growth? Yes? Great, get in touch ASAP! Dynamic Minds just might have the perfect opportunity for you! We are delighted to partner with one of Oxfordshire's leading IT Support businesses, renowned for their exceptional customer satisfaction ratings and innovative technical solutions. The business is unapologetic about their people first approach, going above and beyond to ensure that all employees are valued and rewarded for their hard work. As a 3rd Line IT Support Engineer, you will be integral to customer satisfaction and business success. Adopting the title of trusted advisor, you will embark on routine client site visits, discuss, and implement IT strategies, and deliver complex IT projects in collaboration with the wider consultancy team. A fantastic opportunity for an individual who enjoys being consultative and making a tangible contribution to business operations. The successful 3rd Line IT Support Engineer will be rewarded with a competitive basic salary and: Benefits: Inclusive and support work environment Ongoing technical training and support Career progression opportunities Flexible working arrangements Sick pay Life insurance Retail discounts Cycle to work scheme. Free parking Health and wellbeing benefits Company socials Office entertainment e.g., digital games, ping pong table, etc. Your Responsibilities: Provide exceptional proactive and reactive remote / onsite technical support to a variety of clients. Carry out reactive site visits and support the helpdesk team where required. Work with the consultancy manager to ensure all projects are delivered on time and within budget. Assume responsibility of all technical issues assigned to you. Manage your diary effectively and maintain an open line of communication with all clients, keeping them updated through progress reports. Execute technical projects such as infrastructure installations, migrations, and cyber security reviews. Identify new opportunities when dealing with non-contracted customers, offering relevant products and services. Your Skills & Experience Previous experience as a Technical Consultant, 3 rd Line Engineer, IT Project Manager, or Infrastructure Engineer is essential to be successful in this role. Capable of configuring and maintaining Microsoft 365, along with migrations. Knowledgeable on MS Windows Server, MS365 Administration, backup software, firewall configuration, anti-virus, and remote connection software. Knowledge of firewalls, AV, or backup products / technologies Familiar with technologies such as WatchGuard, Sophos, and Datto Familiarity with Azure hosting and configuration, Entra, Intune device enrolment, and Windows Modern Desktop deployment Microsoft or other practical certifications (MCP, Fundamentals, Technical Associate, Comp TIA, etc.) Proactive motivated approach to customer service Able to develop and maintaining relationships. To be considered for this role, please attach a copy of your up-to-date CV.
Apr 15, 2024
Full time
The Role: 3rd Line IT Support Engineer Location: Oxford Salary: £40K Do you want to work in a warm and friendly environment where you feel part of the team? Are you interested in enhancing your technical skills and career? Would you join a business that will prioritise your professional development and growth? Yes? Great, get in touch ASAP! Dynamic Minds just might have the perfect opportunity for you! We are delighted to partner with one of Oxfordshire's leading IT Support businesses, renowned for their exceptional customer satisfaction ratings and innovative technical solutions. The business is unapologetic about their people first approach, going above and beyond to ensure that all employees are valued and rewarded for their hard work. As a 3rd Line IT Support Engineer, you will be integral to customer satisfaction and business success. Adopting the title of trusted advisor, you will embark on routine client site visits, discuss, and implement IT strategies, and deliver complex IT projects in collaboration with the wider consultancy team. A fantastic opportunity for an individual who enjoys being consultative and making a tangible contribution to business operations. The successful 3rd Line IT Support Engineer will be rewarded with a competitive basic salary and: Benefits: Inclusive and support work environment Ongoing technical training and support Career progression opportunities Flexible working arrangements Sick pay Life insurance Retail discounts Cycle to work scheme. Free parking Health and wellbeing benefits Company socials Office entertainment e.g., digital games, ping pong table, etc. Your Responsibilities: Provide exceptional proactive and reactive remote / onsite technical support to a variety of clients. Carry out reactive site visits and support the helpdesk team where required. Work with the consultancy manager to ensure all projects are delivered on time and within budget. Assume responsibility of all technical issues assigned to you. Manage your diary effectively and maintain an open line of communication with all clients, keeping them updated through progress reports. Execute technical projects such as infrastructure installations, migrations, and cyber security reviews. Identify new opportunities when dealing with non-contracted customers, offering relevant products and services. Your Skills & Experience Previous experience as a Technical Consultant, 3 rd Line Engineer, IT Project Manager, or Infrastructure Engineer is essential to be successful in this role. Capable of configuring and maintaining Microsoft 365, along with migrations. Knowledgeable on MS Windows Server, MS365 Administration, backup software, firewall configuration, anti-virus, and remote connection software. Knowledge of firewalls, AV, or backup products / technologies Familiar with technologies such as WatchGuard, Sophos, and Datto Familiarity with Azure hosting and configuration, Entra, Intune device enrolment, and Windows Modern Desktop deployment Microsoft or other practical certifications (MCP, Fundamentals, Technical Associate, Comp TIA, etc.) Proactive motivated approach to customer service Able to develop and maintaining relationships. To be considered for this role, please attach a copy of your up-to-date CV.
Technical Support / 1st line Helpdesk Hours of work: Monday to Friday 9am to 5pm Location: Wickham area Salary: £24000- £25000 Plus, fantastic benefits which include the following: 28 days holidays (Successful candidate will get 1 additional day's leave per year they are with the company) Private medical insurance (After probation) Company pension contributions (After probation) Dog friendly Smart casual dress code Onsite parking Free snacks and drinks, on site café at subsidised rates Training and development options Promotion opportunities Dynamite Recruitment is working on partnership with a very well-established business who are based in the local area.Due to the growth plans out client is looking to recruit a 1st line Technical Support advisor to join their IT department. As 1st Line Technical Support / IT Helpdesk you will be responsible for Technical Support / Admin Duties & Responsibilities: Answering calls and e-tickets from external clients to manage any IR related issues. Communicating with clients via email, chat and phone while documenting specific incident level detail within a ticketing system Developing and maintaining a knowledge base of the enquiries you are dealing with. Assisting the internal Customer Support team with technical enquiries that they encounter with clients. Assisting 2nd line technical support in troubleshooting and testing of a SaaS platform Liaising with software partners to ensure high level of service for our clients. The ideal Technical Support/ 1st line tech support person will have / be. Experience within Windows OS technical and software support. The desire to provide exceptional customer service. Advanced technical troubleshooting skills Knowledge of collaboration tools (inc. Slack, TeamViewer, Microsoft Teams etc) Knowledge of Microsoft Office 365 (mainly Excel & Outlook) Knowledge of WordPress and HTML is an advantage but isn't essential. To be considered please submit your CV asap.
Apr 15, 2024
Full time
Technical Support / 1st line Helpdesk Hours of work: Monday to Friday 9am to 5pm Location: Wickham area Salary: £24000- £25000 Plus, fantastic benefits which include the following: 28 days holidays (Successful candidate will get 1 additional day's leave per year they are with the company) Private medical insurance (After probation) Company pension contributions (After probation) Dog friendly Smart casual dress code Onsite parking Free snacks and drinks, on site café at subsidised rates Training and development options Promotion opportunities Dynamite Recruitment is working on partnership with a very well-established business who are based in the local area.Due to the growth plans out client is looking to recruit a 1st line Technical Support advisor to join their IT department. As 1st Line Technical Support / IT Helpdesk you will be responsible for Technical Support / Admin Duties & Responsibilities: Answering calls and e-tickets from external clients to manage any IR related issues. Communicating with clients via email, chat and phone while documenting specific incident level detail within a ticketing system Developing and maintaining a knowledge base of the enquiries you are dealing with. Assisting the internal Customer Support team with technical enquiries that they encounter with clients. Assisting 2nd line technical support in troubleshooting and testing of a SaaS platform Liaising with software partners to ensure high level of service for our clients. The ideal Technical Support/ 1st line tech support person will have / be. Experience within Windows OS technical and software support. The desire to provide exceptional customer service. Advanced technical troubleshooting skills Knowledge of collaboration tools (inc. Slack, TeamViewer, Microsoft Teams etc) Knowledge of Microsoft Office 365 (mainly Excel & Outlook) Knowledge of WordPress and HTML is an advantage but isn't essential. To be considered please submit your CV asap.
Technical Support / 1st line Helpdesk Hours of work: Monday to Friday 9am to 5pm Location: Wickham area Salary: £24000- £25000 Plus, fantastic benefits which include the following: 28 days holidays (Successful candidate will get 1 additional day s leave per year they are with the company) Private medical insurance (After probation) Company pension contributions (After probation) Dog friendly Smart casual dress code Onsite parking Free snacks and drinks, on site café at subsidised rates Training and development options Promotion opportunities Dynamite Recruitment is working on partnership with a very well-established business who are based in the local area. Due to the growth plans out client is looking to recruit a 1st line Technical Support advisor to join their IT department. As 1st Line Technical Support / IT Helpdesk you will be responsible for Technical Support / Admin Duties & Responsibilities: Answering calls and e-tickets from external clients to manage any IR related issues. Communicating with clients via email, chat and phone while documenting specific incident level detail within a ticketing system Developing and maintaining a knowledge base of the enquiries you are dealing with. Assisting the internal Customer Support team with technical enquiries that they encounter with clients. Assisting 2nd line technical support in troubleshooting and testing of a SaaS platform Liaising with software partners to ensure high level of service for our clients. The ideal Technical Support/ 1st line tech support person will have / be. Experience within Windows OS technical and software support. The desire to provide exceptional customer service. Advanced technical troubleshooting skills Knowledge of collaboration tools (inc. Slack, TeamViewer, Microsoft Teams etc) Knowledge of Microsoft Office 365 (mainly Excel & Outlook) Knowledge of WordPress and HTML is an advantage but isn t essential. To be considered please submit your CV asap.
Apr 15, 2024
Full time
Technical Support / 1st line Helpdesk Hours of work: Monday to Friday 9am to 5pm Location: Wickham area Salary: £24000- £25000 Plus, fantastic benefits which include the following: 28 days holidays (Successful candidate will get 1 additional day s leave per year they are with the company) Private medical insurance (After probation) Company pension contributions (After probation) Dog friendly Smart casual dress code Onsite parking Free snacks and drinks, on site café at subsidised rates Training and development options Promotion opportunities Dynamite Recruitment is working on partnership with a very well-established business who are based in the local area. Due to the growth plans out client is looking to recruit a 1st line Technical Support advisor to join their IT department. As 1st Line Technical Support / IT Helpdesk you will be responsible for Technical Support / Admin Duties & Responsibilities: Answering calls and e-tickets from external clients to manage any IR related issues. Communicating with clients via email, chat and phone while documenting specific incident level detail within a ticketing system Developing and maintaining a knowledge base of the enquiries you are dealing with. Assisting the internal Customer Support team with technical enquiries that they encounter with clients. Assisting 2nd line technical support in troubleshooting and testing of a SaaS platform Liaising with software partners to ensure high level of service for our clients. The ideal Technical Support/ 1st line tech support person will have / be. Experience within Windows OS technical and software support. The desire to provide exceptional customer service. Advanced technical troubleshooting skills Knowledge of collaboration tools (inc. Slack, TeamViewer, Microsoft Teams etc) Knowledge of Microsoft Office 365 (mainly Excel & Outlook) Knowledge of WordPress and HTML is an advantage but isn t essential. To be considered please submit your CV asap.
This is a fantastic opportunity for an enthusiastic candidate with a positive outlook to join a fast-growing company and become a key member of a busy Helpdesk team. We are looking for an experienced Helpdesk advisor to join our highly skilled technical team who are responsible for managing and maintaining queries from business customers. Responsibilities: Manage the Helpdesk system, ensuring all inbound support calls and emails are handled within agreed Service Level Agreements Support mobile systems for both the company and clients Provide technical support to field operatives and mobile device users Carry out Operating System re-loads, Stage Devices for deployment Provide quality and assurance for our customers Be an ambassador for the team in all interactions with clients & business managers Some knowledge of the following would be of benefit: Android operating systems, SOTI MobiControl (or another MDM platform), Freshdesk (or other Customer support software packages) Requirements: Warehouse Management or ERP systems, WiFi Infrastructure. Demonstrable interest in Technology and IT Excellent spoken and written English Good organisational and fault-finding skills Hrs - Monday to Friday 8:30am 5pm in Avonmouth If you are looking for a Helpdesk role in a welcoming and friendly business then please send your cv through now.
Apr 15, 2024
Full time
This is a fantastic opportunity for an enthusiastic candidate with a positive outlook to join a fast-growing company and become a key member of a busy Helpdesk team. We are looking for an experienced Helpdesk advisor to join our highly skilled technical team who are responsible for managing and maintaining queries from business customers. Responsibilities: Manage the Helpdesk system, ensuring all inbound support calls and emails are handled within agreed Service Level Agreements Support mobile systems for both the company and clients Provide technical support to field operatives and mobile device users Carry out Operating System re-loads, Stage Devices for deployment Provide quality and assurance for our customers Be an ambassador for the team in all interactions with clients & business managers Some knowledge of the following would be of benefit: Android operating systems, SOTI MobiControl (or another MDM platform), Freshdesk (or other Customer support software packages) Requirements: Warehouse Management or ERP systems, WiFi Infrastructure. Demonstrable interest in Technology and IT Excellent spoken and written English Good organisational and fault-finding skills Hrs - Monday to Friday 8:30am 5pm in Avonmouth If you are looking for a Helpdesk role in a welcoming and friendly business then please send your cv through now.
Cherry Professional - Relationship Led Recruitment
Nottingham, Nottinghamshire
1st Line IT Support Technician Telford Salary - £25000 - £29000 Annual bonus. Cherry Professional are currently working with a well established Engineering & Design company . You will be responsible for all the technical aspects of a project, diagnosing and troubleshooting software and hardware, providing first line support to engineers on site Responsibilities: Conduct thorough testing of all technical solutions to ensure they are proven to be robust and suitable for intended application Data analysis - Produce various weekly/monthly technical reports for distribution to Project Managers and higher management teams Open RMA cases and liaise with suppliers to get faulty equipment returned/ repaired whilst maintaining internal log Execution of first line technical support with AV knowledge and the skillset to diagnose and fix issues Competently building, configuring and testing media and SOC players Provide knowledge and experience with Windows, Android and iOS programmes Implement and maintain asset registers for digital hardware Be comfortable and enthusiastic about learning new software - in particular, content management system which requires daily monitoring and rapid response to issues Support on site AV engineers with tech support Implement and update comprehensive tech related documentation such as training documents, good practice guides and maintenance manuals Ideal Candidate: Working knowledge of ERP & CRM systems such as Big Change/SAP/Microsoft Dynamics AX/Visual/JD Edwards. Ability to work as part of a diverse team. Strong MS Office Suite (Excel, Word, Power Point, MS Project Excellent verbal and written communication skills Customer Focus Continuous Improvement Customer Service/Innovation Management Cherry Professional are recruiting on behalf of their clientRoles you may have applied for: Digital Solutions Technician, Digital Solutions Technician, IT Support Advisor or IT Helpdesk Advisor. Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
Apr 15, 2024
Full time
1st Line IT Support Technician Telford Salary - £25000 - £29000 Annual bonus. Cherry Professional are currently working with a well established Engineering & Design company . You will be responsible for all the technical aspects of a project, diagnosing and troubleshooting software and hardware, providing first line support to engineers on site Responsibilities: Conduct thorough testing of all technical solutions to ensure they are proven to be robust and suitable for intended application Data analysis - Produce various weekly/monthly technical reports for distribution to Project Managers and higher management teams Open RMA cases and liaise with suppliers to get faulty equipment returned/ repaired whilst maintaining internal log Execution of first line technical support with AV knowledge and the skillset to diagnose and fix issues Competently building, configuring and testing media and SOC players Provide knowledge and experience with Windows, Android and iOS programmes Implement and maintain asset registers for digital hardware Be comfortable and enthusiastic about learning new software - in particular, content management system which requires daily monitoring and rapid response to issues Support on site AV engineers with tech support Implement and update comprehensive tech related documentation such as training documents, good practice guides and maintenance manuals Ideal Candidate: Working knowledge of ERP & CRM systems such as Big Change/SAP/Microsoft Dynamics AX/Visual/JD Edwards. Ability to work as part of a diverse team. Strong MS Office Suite (Excel, Word, Power Point, MS Project Excellent verbal and written communication skills Customer Focus Continuous Improvement Customer Service/Innovation Management Cherry Professional are recruiting on behalf of their clientRoles you may have applied for: Digital Solutions Technician, Digital Solutions Technician, IT Support Advisor or IT Helpdesk Advisor. Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
The Role: Senior Technical Consultant Location: Oxford Salary: Up to £50K In need of a more rewarding opportunity? Do you enjoy the challenge of working on complex large projects and delivering them successfully? Would you benefit from working in a supportive environment with tangible career progression opportunities? Yes? Great, get in touch today! Dynamic Minds just might have the perfect opportunity for you! We are delighted to partner with one of Oxfordshire's leading IT Support businesses, renowned for their exceptional customer satisfaction ratings and innovative technical solutions. The business is unapologetic about their people first approach, going above and beyond to ensure that all employees are valued and rewarded for their hard work. Due to exceptional growth and expansion, a fantastic opportunity has become available for a Senior Technical Consultant to join our client on a full time permanent basis. Functioning as a model ambassador for the business, you will become a trusted advisor to clients through routine site visits, remote support, implementing IT strategies, and delivering complex IT projects in collaboration with the wider consultancy team. This is a fantastic opportunity for an individual with exceptional communication skills and commercial awareness who enjoys being consultative and making a tangible contribution to business operations. As the successful Senior Technical Consultant you will be rewarded with a competitive basic salary and: Benefits: Quarterly bonus Inclusive and supportive work environment Ongoing technical training and support Career progression opportunities Flexible working arrangements Employee Assistance Program Sick pay Life insurance Retail discounts Cycle to work scheme. Free parking Health and wellbeing benefits Regular Friday lunches and beers Company socials Office entertainment e.g., digital games, ping pong table, etc. Your Responsibilities: Provide exceptional proactive and reactive remote / onsite technical support to a variety of clients. Carry out reactive site visits and support the helpdesk team where required. Collaborate effectively with the wider project team to ensure all projects are delivered on time and within budget. Assume responsibility of all technical issues assigned to you. Manage your diary effectively and maintain an open line of communication with all clients, keeping them updated through progress reports. Execute technical projects such as infrastructure installations, migrations, and cyber security reviews. Identify new opportunities when dealing with non-contracted customers, offering relevant products and services. Your Skills & Experience Previous experience as a Technical Consultant, IT Project Engineer, or Infrastructure Engineer is essential to be successful in this role. Capable of configuring and maintaining Microsoft 365, along with migrations. Knowledgeable on MS Windows Server, MS365 Administration, backup software, firewall configuration, anti-virus, and remote connection software. Knowledge of firewalls, AV, or backup products / technologies Familiar with technologies such as WatchGuard, Sophos, and Datto Familiarity with Azure hosting and configuration, Entra, Intune device enrolment, and Windows Modern Desktop deployment Microsoft or other practical certifications (MCP, Fundamentals, Technical Associate, Comp TIA, etc.) Proactive motivated approach to customer service Excellent communication and relationship building skills. To be considered for this role, please attach a copy of your up-to-date CV.
Apr 15, 2024
Full time
The Role: Senior Technical Consultant Location: Oxford Salary: Up to £50K In need of a more rewarding opportunity? Do you enjoy the challenge of working on complex large projects and delivering them successfully? Would you benefit from working in a supportive environment with tangible career progression opportunities? Yes? Great, get in touch today! Dynamic Minds just might have the perfect opportunity for you! We are delighted to partner with one of Oxfordshire's leading IT Support businesses, renowned for their exceptional customer satisfaction ratings and innovative technical solutions. The business is unapologetic about their people first approach, going above and beyond to ensure that all employees are valued and rewarded for their hard work. Due to exceptional growth and expansion, a fantastic opportunity has become available for a Senior Technical Consultant to join our client on a full time permanent basis. Functioning as a model ambassador for the business, you will become a trusted advisor to clients through routine site visits, remote support, implementing IT strategies, and delivering complex IT projects in collaboration with the wider consultancy team. This is a fantastic opportunity for an individual with exceptional communication skills and commercial awareness who enjoys being consultative and making a tangible contribution to business operations. As the successful Senior Technical Consultant you will be rewarded with a competitive basic salary and: Benefits: Quarterly bonus Inclusive and supportive work environment Ongoing technical training and support Career progression opportunities Flexible working arrangements Employee Assistance Program Sick pay Life insurance Retail discounts Cycle to work scheme. Free parking Health and wellbeing benefits Regular Friday lunches and beers Company socials Office entertainment e.g., digital games, ping pong table, etc. Your Responsibilities: Provide exceptional proactive and reactive remote / onsite technical support to a variety of clients. Carry out reactive site visits and support the helpdesk team where required. Collaborate effectively with the wider project team to ensure all projects are delivered on time and within budget. Assume responsibility of all technical issues assigned to you. Manage your diary effectively and maintain an open line of communication with all clients, keeping them updated through progress reports. Execute technical projects such as infrastructure installations, migrations, and cyber security reviews. Identify new opportunities when dealing with non-contracted customers, offering relevant products and services. Your Skills & Experience Previous experience as a Technical Consultant, IT Project Engineer, or Infrastructure Engineer is essential to be successful in this role. Capable of configuring and maintaining Microsoft 365, along with migrations. Knowledgeable on MS Windows Server, MS365 Administration, backup software, firewall configuration, anti-virus, and remote connection software. Knowledge of firewalls, AV, or backup products / technologies Familiar with technologies such as WatchGuard, Sophos, and Datto Familiarity with Azure hosting and configuration, Entra, Intune device enrolment, and Windows Modern Desktop deployment Microsoft or other practical certifications (MCP, Fundamentals, Technical Associate, Comp TIA, etc.) Proactive motivated approach to customer service Excellent communication and relationship building skills. To be considered for this role, please attach a copy of your up-to-date CV.
GDS Application support specialist - Required for this global travel business/leisure travel company. They are looking for a GDS support agent, Amadeus knowledge is a must. Homebased, salary up to 38k, Monday to Friday. GDS application support executives duties- GDS application support specialist provides all levels of GDS and technical product support to their internal staff -The specialist will be responsible for managing the GDS helpdesk and all queries received, ensuring they are resolved within the given SLA . The main GDS is Amadeus, but they also use Galileo and sabre-GDS queries such as formats, workflow, processors, and configurations-Manage new advisors onboarding-Set up new corporate clients-Support implementation of new client OBTs-GDS software installation plus many more tasks GDS application support specialist skills required -Background in corporate travel is a must-GDS support desk ideally-Advanced knowledge of Amadeus is a must-Demonstrate a positive can do attitude-Ability to manage various projects Additional information -Homebased with two days per month in the office in central London-Benefits include 25 days holidays, pension, Bupa, bonus, life insurance, perkbox etcIf you are interested in the above role please apply online or send your cv to quoting DT58809 Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit
Apr 15, 2024
Full time
GDS Application support specialist - Required for this global travel business/leisure travel company. They are looking for a GDS support agent, Amadeus knowledge is a must. Homebased, salary up to 38k, Monday to Friday. GDS application support executives duties- GDS application support specialist provides all levels of GDS and technical product support to their internal staff -The specialist will be responsible for managing the GDS helpdesk and all queries received, ensuring they are resolved within the given SLA . The main GDS is Amadeus, but they also use Galileo and sabre-GDS queries such as formats, workflow, processors, and configurations-Manage new advisors onboarding-Set up new corporate clients-Support implementation of new client OBTs-GDS software installation plus many more tasks GDS application support specialist skills required -Background in corporate travel is a must-GDS support desk ideally-Advanced knowledge of Amadeus is a must-Demonstrate a positive can do attitude-Ability to manage various projects Additional information -Homebased with two days per month in the office in central London-Benefits include 25 days holidays, pension, Bupa, bonus, life insurance, perkbox etcIf you are interested in the above role please apply online or send your cv to quoting DT58809 Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit
GDS Flight Support Specialist - Required for this global travel business/leisure travel company. They are looking for a GDS support agent, Amadeus knowledge is a must. Homebased, salary up to 38k, Monday to Friday. GDS Flight Support Specialist Duties GDS application support specialist provides all levels of GDS and technical product support to their internal staff The specialist will be responsible for managing the GDS helpdesk and all queries received, ensuring they are resolved within the given SLA . The main GDS is Amadeus, but they also use Galileo and sabre GDS queries such as formats, workflow, processors, and configurations Manage new advisors onboarding Set up new corporate clients Support implementation of new client OBTs GDS software installation plus many more tasks GDS Flight Support Specialist Skills Required Background in corporate travel is a must GDS support desk ideally Advanced knowledge of Amadeus is a must Demonstrate a positive can do attitude Ability to manage various projects GDS Flight Support Specialist Additional Information Homebased with two days per month in the office in central London Benefits include 25 days holidays, pension, Bupa, bonus, life insurance, perkbox etc Paying up to £38,000 DOE If you are interested in the above role please apply online or send your cv to Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit
Apr 15, 2024
Full time
GDS Flight Support Specialist - Required for this global travel business/leisure travel company. They are looking for a GDS support agent, Amadeus knowledge is a must. Homebased, salary up to 38k, Monday to Friday. GDS Flight Support Specialist Duties GDS application support specialist provides all levels of GDS and technical product support to their internal staff The specialist will be responsible for managing the GDS helpdesk and all queries received, ensuring they are resolved within the given SLA . The main GDS is Amadeus, but they also use Galileo and sabre GDS queries such as formats, workflow, processors, and configurations Manage new advisors onboarding Set up new corporate clients Support implementation of new client OBTs GDS software installation plus many more tasks GDS Flight Support Specialist Skills Required Background in corporate travel is a must GDS support desk ideally Advanced knowledge of Amadeus is a must Demonstrate a positive can do attitude Ability to manage various projects GDS Flight Support Specialist Additional Information Homebased with two days per month in the office in central London Benefits include 25 days holidays, pension, Bupa, bonus, life insurance, perkbox etc Paying up to £38,000 DOE If you are interested in the above role please apply online or send your cv to Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit
Our client is a leading UK systems Integrator, who specialise in delivery of secure technology platforms including Networking Infrastructure, Hybrid IT and Cyber Security. The clients' innovative solutions are created in collaboration with top end technology vendors and the vision of their customers provides the foundation they build upon. The client specialises in developing and implementing solutions for public sector institutions including, Healthcare, Education and Local Government to help them provide key services to the public. Summary: This role is a great opportunity for a 2ndLine Systems Engineer to work in a Service Support Team assisting a range of education and commercial customers. The role itself will involve supplying support for customers virtualised and on-premises physical Windows environments, EE's Freedom Cloud hosted customers, and customers hosted within Microsoft Azure. The role will require flexible working, and the job holder will be required to be prepared to undertake paid overtime in weekends and evenings if required. Currently the team use a staggered start (shift) pattern to cover Monday to Friday, 8.00am to 6.00pm (excluding bank holidays) while each team member will work 37.5 hours per week. Additionally, out of hours support will be required on a rotational basis between the hours of 08:00 and 22:00 Monday to Sunday 365 days a year. Shift patterns starting at 7am and finishing at 10pm are in future anticipation, with the further possibility of 24x7 cover being required, attracting further allowance. Key Responsibilities: To produce high end technical advisory, repair, and diagnostic support service to the customer within a Service Team, via email, telephone, and remote support. To assist the Services management team by performing reasonable requests for additional duties as and when needed. To handle all required incidents within agreed SLA timescales, escalating where needed to ensure timescales are met. Be available to attend customer sites to support with the resolution of technical issues or to carry out project work as required. To assist the junior team members in resolving incidents. To act in accordance with processes and procedures and ensure compliance with the clearly outlined security policies regarding entry to the System Support area and any supported systems. To confirm all support work undergone is recorded in an accurate manor on the Service Management Systems (SMS), ensuring the SMS is kept fully up to date with the condition of each applicable ongoing issue. To aid the Helpdesk Manager or Services Manager by carrying out reasonable requests for further duties where required. To suggest potential improvements to working practices and performance to improve service level efficiency and customer satisfaction. To supply a professional and efficient remote network monitoring and management service. To ensure that the escalation process is always abided by and that the Helpdesk Manager or Service Delivery Manager and customer are kept fully aware of the condition of all ongoing problems and escalations. Key Skills/Experience: Two years' experience working in a Service Team providing 2ndline technical support. Extensive knowledge of Group Policy Management. High level working knowledge of Active Directory and server-based client services (DHCP, DNS, etc). Past involvement in supporting networks, including knowledge of VLANs, ACL's, VPN, etc. High end working knowledge of Virtualisation Technologies (VMWare, Hyper-V), MS Office 365, Microsoft Server Operating Systems, Anti-virus, Backup and Software Update solutions, SAN technologies, server & Infrastructure hardware. Desirable Criteria: High level working knowledge of Microsoft Exchange, Network Lockdown Management Software, Apple OS X and IOS. Great working understanding of Imaging and Deployment Tools. Top end verbal and written communication skills. Experience in supporting Thin Client technologies. Eagerness to keep on top of emerging developments in software and hardware. Powershell Scripting. Microsoft Certifications. VMWare Certifications. Cisco/HP Networking Certifications. Communications and interpersonal skills. Ability to convey complex technical issues to users with a less technical background. Pro-active approach to your work Ability to work unsupervised using initiative. Experience of Imaging and Deployment Tools including SCCM, Intune, Autopilot. Full clean UK driving licence (desirable). Salary: £26,000.00-£30,000.00 per year + Benefits
Apr 15, 2024
Full time
Our client is a leading UK systems Integrator, who specialise in delivery of secure technology platforms including Networking Infrastructure, Hybrid IT and Cyber Security. The clients' innovative solutions are created in collaboration with top end technology vendors and the vision of their customers provides the foundation they build upon. The client specialises in developing and implementing solutions for public sector institutions including, Healthcare, Education and Local Government to help them provide key services to the public. Summary: This role is a great opportunity for a 2ndLine Systems Engineer to work in a Service Support Team assisting a range of education and commercial customers. The role itself will involve supplying support for customers virtualised and on-premises physical Windows environments, EE's Freedom Cloud hosted customers, and customers hosted within Microsoft Azure. The role will require flexible working, and the job holder will be required to be prepared to undertake paid overtime in weekends and evenings if required. Currently the team use a staggered start (shift) pattern to cover Monday to Friday, 8.00am to 6.00pm (excluding bank holidays) while each team member will work 37.5 hours per week. Additionally, out of hours support will be required on a rotational basis between the hours of 08:00 and 22:00 Monday to Sunday 365 days a year. Shift patterns starting at 7am and finishing at 10pm are in future anticipation, with the further possibility of 24x7 cover being required, attracting further allowance. Key Responsibilities: To produce high end technical advisory, repair, and diagnostic support service to the customer within a Service Team, via email, telephone, and remote support. To assist the Services management team by performing reasonable requests for additional duties as and when needed. To handle all required incidents within agreed SLA timescales, escalating where needed to ensure timescales are met. Be available to attend customer sites to support with the resolution of technical issues or to carry out project work as required. To assist the junior team members in resolving incidents. To act in accordance with processes and procedures and ensure compliance with the clearly outlined security policies regarding entry to the System Support area and any supported systems. To confirm all support work undergone is recorded in an accurate manor on the Service Management Systems (SMS), ensuring the SMS is kept fully up to date with the condition of each applicable ongoing issue. To aid the Helpdesk Manager or Services Manager by carrying out reasonable requests for further duties where required. To suggest potential improvements to working practices and performance to improve service level efficiency and customer satisfaction. To supply a professional and efficient remote network monitoring and management service. To ensure that the escalation process is always abided by and that the Helpdesk Manager or Service Delivery Manager and customer are kept fully aware of the condition of all ongoing problems and escalations. Key Skills/Experience: Two years' experience working in a Service Team providing 2ndline technical support. Extensive knowledge of Group Policy Management. High level working knowledge of Active Directory and server-based client services (DHCP, DNS, etc). Past involvement in supporting networks, including knowledge of VLANs, ACL's, VPN, etc. High end working knowledge of Virtualisation Technologies (VMWare, Hyper-V), MS Office 365, Microsoft Server Operating Systems, Anti-virus, Backup and Software Update solutions, SAN technologies, server & Infrastructure hardware. Desirable Criteria: High level working knowledge of Microsoft Exchange, Network Lockdown Management Software, Apple OS X and IOS. Great working understanding of Imaging and Deployment Tools. Top end verbal and written communication skills. Experience in supporting Thin Client technologies. Eagerness to keep on top of emerging developments in software and hardware. Powershell Scripting. Microsoft Certifications. VMWare Certifications. Cisco/HP Networking Certifications. Communications and interpersonal skills. Ability to convey complex technical issues to users with a less technical background. Pro-active approach to your work Ability to work unsupervised using initiative. Experience of Imaging and Deployment Tools including SCCM, Intune, Autopilot. Full clean UK driving licence (desirable). Salary: £26,000.00-£30,000.00 per year + Benefits
German speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a German speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with German - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. German speaking Tech Support Specialist, Profile: Fluent in German with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and German language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
Apr 14, 2024
Full time
German speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a German speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with German - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. German speaking Tech Support Specialist, Profile: Fluent in German with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and German language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
Our client is looking for a new Helpdesk & Support Advisor due to continued growth. We are looking to attract an individual who is already experienced in VoIP, or someone from a telecoms background who would be keen to take on additional training to progress their career further. Our client is successful in their industry and has agreements with major UK networks and carriers, and they pride themselves on the services and products they offer. They are looking for individuals who are passionate about their role and who want to join a recognised leader. The Role: Fault diagnosis and efficient management to resolution Establish customer requirements and assess their needs through to implementation Escalating queries and concerns where necessary Provisioning products and services Working with a wide range of products and services including Hosted Telephony (VoIP), Connectivity, UC, WLR The Individual: VOIP and / or telecoms experience Technical knowledge and understanding Ability to multi-task and work under pressure A desire to work as part of a team to generate fresh and innovative ideas High attention to detail in all tasks undertaken Accurately record all work-related information and accounts as applicable for the team Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Apr 12, 2024
Full time
Our client is looking for a new Helpdesk & Support Advisor due to continued growth. We are looking to attract an individual who is already experienced in VoIP, or someone from a telecoms background who would be keen to take on additional training to progress their career further. Our client is successful in their industry and has agreements with major UK networks and carriers, and they pride themselves on the services and products they offer. They are looking for individuals who are passionate about their role and who want to join a recognised leader. The Role: Fault diagnosis and efficient management to resolution Establish customer requirements and assess their needs through to implementation Escalating queries and concerns where necessary Provisioning products and services Working with a wide range of products and services including Hosted Telephony (VoIP), Connectivity, UC, WLR The Individual: VOIP and / or telecoms experience Technical knowledge and understanding Ability to multi-task and work under pressure A desire to work as part of a team to generate fresh and innovative ideas High attention to detail in all tasks undertaken Accurately record all work-related information and accounts as applicable for the team Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Summer project 29th of April - 28th of July Quality personnel are currently looking for a professional, customer service driven helpdesk support agent to join one of our clients for a summer project. This person would need a mix of technical knowledge and the ability to communicate with users of all differently abilities who are remote working. This person needs to be very customer focussed and would need a calming and patient manner. The Shifts Five-day rota across 7 Days. One of these days will be either Saturday or Sunday every week. The shifts pattern varies slightly each week. Weekday shift one - The earliest start would be and the latest finish would be (you will be required to work a shift within these hours) Weekday shift two - The earliest start would be and the latest finish would be (you will be required to work a shift within these hours) Weekend - The earliest start and latest finish is The successful candidate Excellent communication and note taking skills. A great technical knowledge and the ability to ask the right questions to diagnose issues. Great accuracy, patient and methodical. Great team player and the ability to remain calm under pressure. To show a methodical and accurate approach to gathering facts, evidence and make conclusions. Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!). Please note due to volume of applications you will only be contacted if we are progressing your application.
Apr 12, 2024
Full time
Summer project 29th of April - 28th of July Quality personnel are currently looking for a professional, customer service driven helpdesk support agent to join one of our clients for a summer project. This person would need a mix of technical knowledge and the ability to communicate with users of all differently abilities who are remote working. This person needs to be very customer focussed and would need a calming and patient manner. The Shifts Five-day rota across 7 Days. One of these days will be either Saturday or Sunday every week. The shifts pattern varies slightly each week. Weekday shift one - The earliest start would be and the latest finish would be (you will be required to work a shift within these hours) Weekday shift two - The earliest start would be and the latest finish would be (you will be required to work a shift within these hours) Weekend - The earliest start and latest finish is The successful candidate Excellent communication and note taking skills. A great technical knowledge and the ability to ask the right questions to diagnose issues. Great accuracy, patient and methodical. Great team player and the ability to remain calm under pressure. To show a methodical and accurate approach to gathering facts, evidence and make conclusions. Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!). Please note due to volume of applications you will only be contacted if we are progressing your application.
French speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a French speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with French - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. French speaking Tech support Specialist, Profile: Fluent in French with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and French language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
Apr 11, 2024
Full time
French speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a French speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with French - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. French speaking Tech support Specialist, Profile: Fluent in French with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and French language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
Responsive Engineering
Newcastle Upon Tyne, Tyne And Wear
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: £32,000 - £38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
Apr 11, 2024
Full time
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: £32,000 - £38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.