This will be a site-based job at either Leatherhead or Harwich, with travel required to our other UK sites.
The main responsibilities are as follows:
Phone and Email Support: Answering requests from employees to diagnose and resolve their IT problems.
Ticket Handling: Logging all incoming requests and problem reports in our ticketing system. Documenting all actions taken and solutions provided.
Troubleshooting and Issue Resolution: Analysing and resolving IT issues, including hardware, software and network problems. Assisting with the installation, configuration and updating of software.
User Training: Providing guidance and training to employees to prevent common issues and improve understanding of IT systems.
Collaboration with Other Teams: Working closely with other IT teams to resolve complex issues and ensure effective communication.
Documentation and Reporting: Updating knowledge databases and creating reports on common issues and solutions.
Infrastructure Support: Troubleshoot, support & maintain servers and network switches.
Microsoft System Center Config Manager: Manage clients, software packages, updates and OS deployment task sequences.
Qualification/Skills/Experience
Completed education or degree in Computer Science, Information Technology or a related field.
Proficient knowledge of Microsoft Windows operating systems (Windows 10, 11 & Windows Server Operating Systems) and office software (e.g. Microsoft Office).
Experience with Cisco IOS Switches (not required but would be advantageous).
Experience with Microsoft 365 Administration, including Intune, Defender and Exchange.
Experience with Microsoft Config Manager.
Experience with scripting languages, including PowerShell, VB and batch files.
Experience with helpdesk or ticketing systems.
Excellent communication skills and the ability to explain complex technical concepts in simple terms.
Team player with the ability to work under pressure and prioritise tasks.
Willingness to engage in continuous learning and adapt to new technologies.
Ability to multi-task and meet defined deadlines.
Benefits include:
25 days holiday per year
Healthcare/EAP Scheme
Pension scheme
Life Assurance
Apr 19, 2024
Contractor
This will be a site-based job at either Leatherhead or Harwich, with travel required to our other UK sites.
The main responsibilities are as follows:
Phone and Email Support: Answering requests from employees to diagnose and resolve their IT problems.
Ticket Handling: Logging all incoming requests and problem reports in our ticketing system. Documenting all actions taken and solutions provided.
Troubleshooting and Issue Resolution: Analysing and resolving IT issues, including hardware, software and network problems. Assisting with the installation, configuration and updating of software.
User Training: Providing guidance and training to employees to prevent common issues and improve understanding of IT systems.
Collaboration with Other Teams: Working closely with other IT teams to resolve complex issues and ensure effective communication.
Documentation and Reporting: Updating knowledge databases and creating reports on common issues and solutions.
Infrastructure Support: Troubleshoot, support & maintain servers and network switches.
Microsoft System Center Config Manager: Manage clients, software packages, updates and OS deployment task sequences.
Qualification/Skills/Experience
Completed education or degree in Computer Science, Information Technology or a related field.
Proficient knowledge of Microsoft Windows operating systems (Windows 10, 11 & Windows Server Operating Systems) and office software (e.g. Microsoft Office).
Experience with Cisco IOS Switches (not required but would be advantageous).
Experience with Microsoft 365 Administration, including Intune, Defender and Exchange.
Experience with Microsoft Config Manager.
Experience with scripting languages, including PowerShell, VB and batch files.
Experience with helpdesk or ticketing systems.
Excellent communication skills and the ability to explain complex technical concepts in simple terms.
Team player with the ability to work under pressure and prioritise tasks.
Willingness to engage in continuous learning and adapt to new technologies.
Ability to multi-task and meet defined deadlines.
Benefits include:
25 days holiday per year
Healthcare/EAP Scheme
Pension scheme
Life Assurance
About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest.
With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
The Role
As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.
Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.
Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.
An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.
Key Responsibilities
Ensure the provision of day to day IT support to both Head Office and our Venue teams
Provide technical IT support for projects across the business
Prioritise, manage and delegate IT support desk tickets
Maintain the relationship with our IT and technology suppliers
Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations
Own the new starter and leaver process, managing hardware and software supply and provisioning
Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise
Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.
Skills and Qualifications
Essential
At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.
At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.
At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs
Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security
Preferred
JIRA Administration and Ticket management
Experience of Macrium Site manager, and supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.
Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.
Values
To succeed, the role holder will demonstrate our values in everything they do:
Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.
Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!
Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.
Jan 23, 2024
Full time
About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest.
With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
The Role
As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.
Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.
Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.
An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.
Key Responsibilities
Ensure the provision of day to day IT support to both Head Office and our Venue teams
Provide technical IT support for projects across the business
Prioritise, manage and delegate IT support desk tickets
Maintain the relationship with our IT and technology suppliers
Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations
Own the new starter and leaver process, managing hardware and software supply and provisioning
Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise
Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.
Skills and Qualifications
Essential
At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.
At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.
At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs
Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security
Preferred
JIRA Administration and Ticket management
Experience of Macrium Site manager, and supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.
Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.
Values
To succeed, the role holder will demonstrate our values in everything they do:
Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.
Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!
Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Aug 19, 2022
Full time
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
3rd Line Engineer / Senior Technical Engineer Annual Salary: £40,000 - £45,000 Location: Southwark, London Job Type: Permanent, Hybrid (30% onsite) We are looking for a Senior Technical Engineer to join our IT, Operations, Systems team. This role is crucial in providing strategic technical support and leading IT initiatives that align with our mission to build the foundations of a healthier society. As a Senior Technical Engineer, you will be the final escalation point for complex IT issues and will work closely with the IT Manager to deliver high-quality support services and implement new solutions. Day to Day of the role: Serve as the final escalation stage for support, resolving complex technical changes and issues. Work autonomously to resolve technical challenges and contribute to project decisions. Act as a technical reference point, proposing new technology or working practices to improve operations. Mentor and guide less experienced IT support team members. Maintain and support Intune-managed hardware inventory and application clients. Ensure effective and secure local area network management. Support Microsoft Office suite, Windows 11, and web applications; software installation and troubleshooting. Manage support lifecycle, investigate and resolve or escalate tickets as required. Support hybrid meeting solutions and cloud printing. Required Skills & Qualifications: Experience as a Senior / 3rd Line Engineer on Microsoft Technologies in a similar environment. Advanced Microsoft365 support skills, including Azure, Entra, Exchange, Teams, SharePoint. Experience supporting and configuring Azure servers and architecture. Proficiency in Microsoft Intune and understanding of configuration profiles, application packaging, compliance management, and Autopilot. Scripting experience (e.g., PowerShell), Power BI knowledge is a bonus. Familiarity with ITIL framework or service management concepts. Excellent communication skills and ability to manage incidents and prioritise effectively. Experience in mentoring and delivering user training and guidance. Benefits: Competitive salary range of £40,000 - £45,000. Hybrid working model with up to 30% of your time based in our Southwark office. Opportunities for professional development in a diverse and inclusive environment. Access to a range of benefits supporting health & wellbeing, and learning & development. Third Line 3rd Line 3rd Line Support Senior IT Engineer Senior Technical Engineer Azure Microsoft 365 Microsoft Office 365 PowerBi Senior IT Support Sharepoint Third Line 3rd Line 3rd Line Support Senior IT Engineer Senior Technical Engineer Azure Microsoft 365 Microsoft Office 365 PowerBi Senior IT Support Sharepoint
May 01, 2024
Full time
3rd Line Engineer / Senior Technical Engineer Annual Salary: £40,000 - £45,000 Location: Southwark, London Job Type: Permanent, Hybrid (30% onsite) We are looking for a Senior Technical Engineer to join our IT, Operations, Systems team. This role is crucial in providing strategic technical support and leading IT initiatives that align with our mission to build the foundations of a healthier society. As a Senior Technical Engineer, you will be the final escalation point for complex IT issues and will work closely with the IT Manager to deliver high-quality support services and implement new solutions. Day to Day of the role: Serve as the final escalation stage for support, resolving complex technical changes and issues. Work autonomously to resolve technical challenges and contribute to project decisions. Act as a technical reference point, proposing new technology or working practices to improve operations. Mentor and guide less experienced IT support team members. Maintain and support Intune-managed hardware inventory and application clients. Ensure effective and secure local area network management. Support Microsoft Office suite, Windows 11, and web applications; software installation and troubleshooting. Manage support lifecycle, investigate and resolve or escalate tickets as required. Support hybrid meeting solutions and cloud printing. Required Skills & Qualifications: Experience as a Senior / 3rd Line Engineer on Microsoft Technologies in a similar environment. Advanced Microsoft365 support skills, including Azure, Entra, Exchange, Teams, SharePoint. Experience supporting and configuring Azure servers and architecture. Proficiency in Microsoft Intune and understanding of configuration profiles, application packaging, compliance management, and Autopilot. Scripting experience (e.g., PowerShell), Power BI knowledge is a bonus. Familiarity with ITIL framework or service management concepts. Excellent communication skills and ability to manage incidents and prioritise effectively. Experience in mentoring and delivering user training and guidance. Benefits: Competitive salary range of £40,000 - £45,000. Hybrid working model with up to 30% of your time based in our Southwark office. Opportunities for professional development in a diverse and inclusive environment. Access to a range of benefits supporting health & wellbeing, and learning & development. Third Line 3rd Line 3rd Line Support Senior IT Engineer Senior Technical Engineer Azure Microsoft 365 Microsoft Office 365 PowerBi Senior IT Support Sharepoint Third Line 3rd Line 3rd Line Support Senior IT Engineer Senior Technical Engineer Azure Microsoft 365 Microsoft Office 365 PowerBi Senior IT Support Sharepoint
Jonathan Lee Recruitment are working with a growing Engineering organisation looking to strengthen our IT team with the recruitment of an Group IT Support Technician. The Role To support the small IT team in providing primarily support and some project resource. This is an onsite role based at their site in Hixon, Staffordshire. The working hours are 8 - 4.30 with an early afternoon finish on a Friday. As Group IT Support Technician, you will be in a multi disciplined role supporting IT network, servers, client devices and security systems, including investigating, diagnosing and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. The Key Accountabilities are: Installing, configuring and maintaining software and hardware components of computer and network systems - Diagnosing and troubleshooting software and hardware issues Repairing and replacing damaged computer and network components Installing, configuring and maintaining Servers Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software Supporting people whenever they encounter challenges with computers and network devices Maintaining and updating technical documentation regularly Testing new hardware and software before full-scale installation To undertake project work as assigned by the Group IT Manager Liaise with 3rd party support To apply for the IT Support Specialist role we are looking for applicants to have the below background. - Exceptional communication skills - Attention to detail - Ability to work alone and as part of a team - Experience in Active Directory and Server configuration - Experience is Firewall configuration Personal qualities - Professional manner - Friendly and polite manner - Good do attitude to work Desired qualifications: Degree in Information Technology/Computer Science/Systems Administration or similar is desired but not essential. What we can offer - Competitive salary dependent on experience - Early Finish Fridays - Up to 25 days holiday plus bank holidays - Company bonus scheme - Free onsite parking - Access to the Employee Assistance Programme - Learning and development opportunities - Long service awards - Cash Health Plan - Christmas shutdown In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
May 01, 2024
Full time
Jonathan Lee Recruitment are working with a growing Engineering organisation looking to strengthen our IT team with the recruitment of an Group IT Support Technician. The Role To support the small IT team in providing primarily support and some project resource. This is an onsite role based at their site in Hixon, Staffordshire. The working hours are 8 - 4.30 with an early afternoon finish on a Friday. As Group IT Support Technician, you will be in a multi disciplined role supporting IT network, servers, client devices and security systems, including investigating, diagnosing and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. The Key Accountabilities are: Installing, configuring and maintaining software and hardware components of computer and network systems - Diagnosing and troubleshooting software and hardware issues Repairing and replacing damaged computer and network components Installing, configuring and maintaining Servers Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software Supporting people whenever they encounter challenges with computers and network devices Maintaining and updating technical documentation regularly Testing new hardware and software before full-scale installation To undertake project work as assigned by the Group IT Manager Liaise with 3rd party support To apply for the IT Support Specialist role we are looking for applicants to have the below background. - Exceptional communication skills - Attention to detail - Ability to work alone and as part of a team - Experience in Active Directory and Server configuration - Experience is Firewall configuration Personal qualities - Professional manner - Friendly and polite manner - Good do attitude to work Desired qualifications: Degree in Information Technology/Computer Science/Systems Administration or similar is desired but not essential. What we can offer - Competitive salary dependent on experience - Early Finish Fridays - Up to 25 days holiday plus bank holidays - Company bonus scheme - Free onsite parking - Access to the Employee Assistance Programme - Learning and development opportunities - Long service awards - Cash Health Plan - Christmas shutdown In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Security Systems Engineer Annual Salary: £35,000 Location: Warwickshire Job Type: Full-time An exciting opportunity has arisen for a Security Systems Engineer to join my client's dedicated site-based team. The role involves installing, servicing, and maintaining a large, geographically spread CCTV system within a High Security site. As the engineer, you will be responsible for regular maintenance, charging, and reactive repairs of remote CCTV towers. Flexibility is key, as out-of-hours work during evenings and weekends may be required, along with opportunities to assist the wider area field service team during the summer months. Day-to-day of the role: Carry out a rolling programme of preventative maintenance as scheduled by the team coordinators or Manager. Perform additional installation and commissioning works as directed. Assist the Design Team in conducting site surveys for additional work. Provide out-of-hours cover on a rotating rota. Assist in ensuring audits are carried out for quality procedures. Work in conjunction with the Manager and Health & Safety Manager to produce Risk Assessments, Method Statements, and other documentation for Permits to Work. Comply with all site procedures. Undertake additional tasks as required as the Lead engineer on site. Required Skills & Qualifications: Proven commercial experience in installing or servicing a wide product base within the electronic security industry, specifically CCTV. Experience with Access Control and Intruder alarm systems is beneficial. Broad IT knowledge, including software installation into Windows Operating Systems, IP-based systems, and networking principles. Knowledge of basic electrical principles such as measuring voltage, resistance, and current, as well as electrical components like relays and resistors. Good attention to detail to ensure high-quality work. Benefits: Company Car 25 days holiday Pension/Life assurance To apply for this Security Systems Engineer position, please apply with an updated CV Due to the work my client does you must qualify for SC Clearance (therefore either be a British National or have been in the UK for over 5 years without extended breaks/ have ILR) Please do not apply if this does not apply to yourself.
May 01, 2024
Full time
Security Systems Engineer Annual Salary: £35,000 Location: Warwickshire Job Type: Full-time An exciting opportunity has arisen for a Security Systems Engineer to join my client's dedicated site-based team. The role involves installing, servicing, and maintaining a large, geographically spread CCTV system within a High Security site. As the engineer, you will be responsible for regular maintenance, charging, and reactive repairs of remote CCTV towers. Flexibility is key, as out-of-hours work during evenings and weekends may be required, along with opportunities to assist the wider area field service team during the summer months. Day-to-day of the role: Carry out a rolling programme of preventative maintenance as scheduled by the team coordinators or Manager. Perform additional installation and commissioning works as directed. Assist the Design Team in conducting site surveys for additional work. Provide out-of-hours cover on a rotating rota. Assist in ensuring audits are carried out for quality procedures. Work in conjunction with the Manager and Health & Safety Manager to produce Risk Assessments, Method Statements, and other documentation for Permits to Work. Comply with all site procedures. Undertake additional tasks as required as the Lead engineer on site. Required Skills & Qualifications: Proven commercial experience in installing or servicing a wide product base within the electronic security industry, specifically CCTV. Experience with Access Control and Intruder alarm systems is beneficial. Broad IT knowledge, including software installation into Windows Operating Systems, IP-based systems, and networking principles. Knowledge of basic electrical principles such as measuring voltage, resistance, and current, as well as electrical components like relays and resistors. Good attention to detail to ensure high-quality work. Benefits: Company Car 25 days holiday Pension/Life assurance To apply for this Security Systems Engineer position, please apply with an updated CV Due to the work my client does you must qualify for SC Clearance (therefore either be a British National or have been in the UK for over 5 years without extended breaks/ have ILR) Please do not apply if this does not apply to yourself.
Location: Remote position Salary: £43,000 - £45,000 + £545.00pm Car Allowance Role Purpose Taking a job from point of sale right through to completion. To include: Direct customer engagement documentation (Order acknowledgement, reports, Test Certification etc ) All aspects of project related Health and Safety including specification of Risk Assessments, Method Statements and PPE Organising and attending remote and onsite factory acceptance testing (FAT) Arranging installation of equipment using our subcontractor / partner networks. Organising the Commissioning of new products Organising the Customer product training Provide O&M manuals at the end of the job Feedback information to our service dept. to enable future product support Supply chain and logistics management Keep up to date with current legislation around UPS and other power protection equipment. Auditing of subcontractors Monitoring tools used on project jobs for calibration and in a good working order. Communicate efficiently with other departments including international factories within the company to resolve customer issues (Sales, Service) Deliver projects on time and within budget. Provide a high level of customer service and satisfaction. The ideal candidate will have experience (min 2 years) managing UPS projects. Knowledge and skills of UPS systems (incl. STS & Battery storage). Knowledge and Skills for requirements of Electrical installations BS 7671:2008. Managing UPS projects to ensure the timely, efficient delivery and installation of small to large UPS products and associated 3rd party services on customer's sites. Provide a technical point of contact for all external stakeholders, maintaining quality of service and client satisfaction always. Using your excellent Electrical Installation skills, you will have the ability to question and suggest alternative solutions. • Good working knowledge of Microsoft Office applications • Basic Electrical installation qualification - Preferred • Electrical qualification 18th Edition Electrical qualification - Essential • Electrical engineering qualification (BTEC/HNC/HND/Degree) - Preferred • Full Drivers license (maximum 3 points) - Essential • Knowledge of accounts software such as ERP LN or SAGE - Preferred • Microsoft Projects - Preferred • BMS/EMS knowledge - Preferred • IOSH managing Safely - Preferred • APM or Prince2 Project Management qualification - Preferred
May 01, 2024
Full time
Location: Remote position Salary: £43,000 - £45,000 + £545.00pm Car Allowance Role Purpose Taking a job from point of sale right through to completion. To include: Direct customer engagement documentation (Order acknowledgement, reports, Test Certification etc ) All aspects of project related Health and Safety including specification of Risk Assessments, Method Statements and PPE Organising and attending remote and onsite factory acceptance testing (FAT) Arranging installation of equipment using our subcontractor / partner networks. Organising the Commissioning of new products Organising the Customer product training Provide O&M manuals at the end of the job Feedback information to our service dept. to enable future product support Supply chain and logistics management Keep up to date with current legislation around UPS and other power protection equipment. Auditing of subcontractors Monitoring tools used on project jobs for calibration and in a good working order. Communicate efficiently with other departments including international factories within the company to resolve customer issues (Sales, Service) Deliver projects on time and within budget. Provide a high level of customer service and satisfaction. The ideal candidate will have experience (min 2 years) managing UPS projects. Knowledge and skills of UPS systems (incl. STS & Battery storage). Knowledge and Skills for requirements of Electrical installations BS 7671:2008. Managing UPS projects to ensure the timely, efficient delivery and installation of small to large UPS products and associated 3rd party services on customer's sites. Provide a technical point of contact for all external stakeholders, maintaining quality of service and client satisfaction always. Using your excellent Electrical Installation skills, you will have the ability to question and suggest alternative solutions. • Good working knowledge of Microsoft Office applications • Basic Electrical installation qualification - Preferred • Electrical qualification 18th Edition Electrical qualification - Essential • Electrical engineering qualification (BTEC/HNC/HND/Degree) - Preferred • Full Drivers license (maximum 3 points) - Essential • Knowledge of accounts software such as ERP LN or SAGE - Preferred • Microsoft Projects - Preferred • BMS/EMS knowledge - Preferred • IOSH managing Safely - Preferred • APM or Prince2 Project Management qualification - Preferred
Job Title: Fire and Security Project Manager Location: Harlow, Essex Salary: £40,000-£45,000 per annum + Commission Scheme Are you a dynamic and experienced Project Manager with expertise in fire and security systems? Do you thrive in a fast-paced environment where your leadership skills and technical knowledge can shine? If so, we have an exciting opportunity for you! Job Description: As a Fire and Security Project Manager, you will be responsible for overseeing the successful implementation of fire and security projects from conception to completion. Your role will involve managing project timelines, budgets, resources, and personnel to ensure the timely and efficient delivery of high-quality solutions. You will collaborate closely with clients, internal teams, and external stakeholders to understand project requirements, provide technical expertise, and drive project success. Key Responsibilities: Manage multiple fire and security projects concurrently, ensuring adherence to project schedules, budgets, and quality standards. Coordinate project activities, including planning, resource allocation, risk management, and communication. Act as the primary point of contact for clients, providing regular updates, addressing concerns, and ensuring customer satisfaction. Lead project teams, providing guidance, support, and motivation to achieve project goals. Collaborate with sales, engineering, and installation teams to develop comprehensive project plans and proposals. Conduct site visits, surveys, and assessments to gather project requirements and identify technical specifications. Oversee procurement processes, including vendor selection, negotiation, and contract management. Monitor project performance and financial metrics, identifying areas for improvement and implementing corrective actions. Stay abreast of industry trends, regulations, and best practices to ensure the continuous improvement of project management processes and methodologies. Qualifications and Skills: Proven experience as a Project Manager in the fire and security industry. In-depth knowledge of fire alarm systems, CCTV, access control, and other security technologies. Strong leadership, communication, and interpersonal skills. Excellent organizational and time management abilities, with a keen eye for detail. Ability to manage multiple priorities in a fast-paced environment. Proficiency in project management tools and software. Relevant certifications (e.g., PMP, Prince2) are advantageous. Full UK driving license. Benefits: Competitive salary of £40,000-£45,000 per annum, commensurate with experience. Commission scheme based on project performance. Opportunities for career advancement and professional development. Comprehensive benefits package, including pension, healthcare, and employee discounts. Supportive and collaborative work environment with a focus on innovation and continuous improvement. If this opportunity is of interest email jamie.hine ( huntermasonconsulting. com Location: Harlow, Essex Salary: £40,000-£45,000 per annum + Commission Scheme Are you a dynamic and experienced Project Manager with expertise in fire and security systems? Do you thrive in a fast-paced environment where your leadership skills and technical knowledge can shine? If so, we have an exciting opportunity for you! Job Description: As a Fire and Security Project Manager, you will be responsible for overseeing the successful implementation of fire and security projects from conception to completion. Your role will involve managing project timelines, budgets, resources, and personnel to ensure the timely and efficient delivery of high-quality solutions. You will collaborate closely with clients, internal teams, and external stakeholders to understand project requirements, provide technical expertise, and drive project success. Key Responsibilities: Manage multiple fire and security projects concurrently, ensuring adherence to project schedules, budgets, and quality standards. Coordinate project activities, including planning, resource allocation, risk management, and communication. Act as the primary point of contact for clients, providing regular updates, addressing concerns, and ensuring customer satisfaction. Lead project teams, providing guidance, support, and motivation to achieve project goals. Collaborate with sales, engineering, and installation teams to develop comprehensive project plans and proposals. Conduct site visits, surveys, and assessments to gather project requirements and identify technical specifications. Oversee procurement processes, including vendor selection, negotiation, and contract management. Monitor project performance and financial metrics, identifying areas for improvement and implementing corrective actions. Stay abreast of industry trends, regulations, and best practices to ensure the continuous improvement of project management processes and methodologies. Qualifications and Skills: Proven experience as a Project Manager in the fire and security industry. In-depth knowledge of fire alarm systems, CCTV, access control, and other security technologies. Strong leadership, communication, and interpersonal skills. Excellent organizational and time management abilities, with a keen eye for detail. Ability to manage multiple priorities in a fast-paced environment. Proficiency in project management tools and software. Relevant certifications (e.g., PMP, Prince2) are advantageous. Full UK driving license. Benefits: Competitive salary of £40,000-£45,000 per annum, commensurate with experience. Commission scheme based on project performance. Opportunities for career advancement and professional development. Comprehensive benefits package, including pension, healthcare, and employee discounts. Supportive and collaborative work environment with a focus on innovation and continuous improvement. If this opportunity is of interest email jamie.hine ( huntermasonconsulting. com
May 01, 2024
Full time
Job Title: Fire and Security Project Manager Location: Harlow, Essex Salary: £40,000-£45,000 per annum + Commission Scheme Are you a dynamic and experienced Project Manager with expertise in fire and security systems? Do you thrive in a fast-paced environment where your leadership skills and technical knowledge can shine? If so, we have an exciting opportunity for you! Job Description: As a Fire and Security Project Manager, you will be responsible for overseeing the successful implementation of fire and security projects from conception to completion. Your role will involve managing project timelines, budgets, resources, and personnel to ensure the timely and efficient delivery of high-quality solutions. You will collaborate closely with clients, internal teams, and external stakeholders to understand project requirements, provide technical expertise, and drive project success. Key Responsibilities: Manage multiple fire and security projects concurrently, ensuring adherence to project schedules, budgets, and quality standards. Coordinate project activities, including planning, resource allocation, risk management, and communication. Act as the primary point of contact for clients, providing regular updates, addressing concerns, and ensuring customer satisfaction. Lead project teams, providing guidance, support, and motivation to achieve project goals. Collaborate with sales, engineering, and installation teams to develop comprehensive project plans and proposals. Conduct site visits, surveys, and assessments to gather project requirements and identify technical specifications. Oversee procurement processes, including vendor selection, negotiation, and contract management. Monitor project performance and financial metrics, identifying areas for improvement and implementing corrective actions. Stay abreast of industry trends, regulations, and best practices to ensure the continuous improvement of project management processes and methodologies. Qualifications and Skills: Proven experience as a Project Manager in the fire and security industry. In-depth knowledge of fire alarm systems, CCTV, access control, and other security technologies. Strong leadership, communication, and interpersonal skills. Excellent organizational and time management abilities, with a keen eye for detail. Ability to manage multiple priorities in a fast-paced environment. Proficiency in project management tools and software. Relevant certifications (e.g., PMP, Prince2) are advantageous. Full UK driving license. Benefits: Competitive salary of £40,000-£45,000 per annum, commensurate with experience. Commission scheme based on project performance. Opportunities for career advancement and professional development. Comprehensive benefits package, including pension, healthcare, and employee discounts. Supportive and collaborative work environment with a focus on innovation and continuous improvement. If this opportunity is of interest email jamie.hine ( huntermasonconsulting. com Location: Harlow, Essex Salary: £40,000-£45,000 per annum + Commission Scheme Are you a dynamic and experienced Project Manager with expertise in fire and security systems? Do you thrive in a fast-paced environment where your leadership skills and technical knowledge can shine? If so, we have an exciting opportunity for you! Job Description: As a Fire and Security Project Manager, you will be responsible for overseeing the successful implementation of fire and security projects from conception to completion. Your role will involve managing project timelines, budgets, resources, and personnel to ensure the timely and efficient delivery of high-quality solutions. You will collaborate closely with clients, internal teams, and external stakeholders to understand project requirements, provide technical expertise, and drive project success. Key Responsibilities: Manage multiple fire and security projects concurrently, ensuring adherence to project schedules, budgets, and quality standards. Coordinate project activities, including planning, resource allocation, risk management, and communication. Act as the primary point of contact for clients, providing regular updates, addressing concerns, and ensuring customer satisfaction. Lead project teams, providing guidance, support, and motivation to achieve project goals. Collaborate with sales, engineering, and installation teams to develop comprehensive project plans and proposals. Conduct site visits, surveys, and assessments to gather project requirements and identify technical specifications. Oversee procurement processes, including vendor selection, negotiation, and contract management. Monitor project performance and financial metrics, identifying areas for improvement and implementing corrective actions. Stay abreast of industry trends, regulations, and best practices to ensure the continuous improvement of project management processes and methodologies. Qualifications and Skills: Proven experience as a Project Manager in the fire and security industry. In-depth knowledge of fire alarm systems, CCTV, access control, and other security technologies. Strong leadership, communication, and interpersonal skills. Excellent organizational and time management abilities, with a keen eye for detail. Ability to manage multiple priorities in a fast-paced environment. Proficiency in project management tools and software. Relevant certifications (e.g., PMP, Prince2) are advantageous. Full UK driving license. Benefits: Competitive salary of £40,000-£45,000 per annum, commensurate with experience. Commission scheme based on project performance. Opportunities for career advancement and professional development. Comprehensive benefits package, including pension, healthcare, and employee discounts. Supportive and collaborative work environment with a focus on innovation and continuous improvement. If this opportunity is of interest email jamie.hine ( huntermasonconsulting. com
IT Applications Manager - Addlestone, Surrey Salary - £50,000 - 56,650 - Car Allowance £6780 Hybrid working available IT Applications Manager required for a leading client based in Addlestone, Surrey. My client is currently seeking a IT Application Manager to come on board to responsible is to maintain the operation of crucial business applications, minimizing any disruptions in service. You will also be providing assistance for all business applications, ensuring timely resolution of incidents and requests within the agreed service level agreements (SLAs). This support is provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, * Strong application experience * Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. * COINS (Finance, Commercial, Customer Services) * Workday (Human Resources) * Anaplan (Financial Cashflow) * Overseeing regular interactions with standard application vendors to grasp their development plans, ensuring top-notch support and efficient escalation routes. * Implementing minor improvements to applications as per business agreements. * Taking charge of small-scale projects and playing a pivotal role in major application-related initiatives. * Contributing to the development, documentation, and upkeep of vital business applications and related procedures. * Coordinating the daily functioning and optimization of applications. * Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. * Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment, and problem-solving. * Participating in the strategic planning for integrating mission-critical applications to enhance business operations and employee efficiency. * Supervising the installation, upgrading, and routine maintenance of software applications. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
May 01, 2024
Full time
IT Applications Manager - Addlestone, Surrey Salary - £50,000 - 56,650 - Car Allowance £6780 Hybrid working available IT Applications Manager required for a leading client based in Addlestone, Surrey. My client is currently seeking a IT Application Manager to come on board to responsible is to maintain the operation of crucial business applications, minimizing any disruptions in service. You will also be providing assistance for all business applications, ensuring timely resolution of incidents and requests within the agreed service level agreements (SLAs). This support is provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, * Strong application experience * Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. * COINS (Finance, Commercial, Customer Services) * Workday (Human Resources) * Anaplan (Financial Cashflow) * Overseeing regular interactions with standard application vendors to grasp their development plans, ensuring top-notch support and efficient escalation routes. * Implementing minor improvements to applications as per business agreements. * Taking charge of small-scale projects and playing a pivotal role in major application-related initiatives. * Contributing to the development, documentation, and upkeep of vital business applications and related procedures. * Coordinating the daily functioning and optimization of applications. * Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. * Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment, and problem-solving. * Participating in the strategic planning for integrating mission-critical applications to enhance business operations and employee efficiency. * Supervising the installation, upgrading, and routine maintenance of software applications. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
HYBRID WORKING £40-£45K plus bens CROYDON We are ideally looking for min 3 years experience in the following areas: - SCCM, including application and driver packaging, task sequence/imaging, and troubleshooting- Patch management for OS and applications- Infrastructure EUC support- Windows OS Based near Croydon, Surrey, our multi site service provider is urgently looking for an experienced Support Analyst on a permanent basis. Based within Group IT in head office, you will provide 3rd Line MS and some Apple products support to the business and the units on an in person and remote basis via the ticketing system. You must be based in the UK and have right to work in place. This is a great opportunity for an experienced Support Analyst to further your career in an organisation which supports and develops their staff. Duties include; Provide support and troubleshooting for Microsoft systems, modern device management solutions primarily using Endpoint Configuration Manager (SCCM) and Intune. Creating and maintaining applications and driver packages Provide level 3 support with in-depth knowledge of desktop & application troubleshooting Research and develop new technology, latest hardware, tools and scripts to support desktop computing and the end user experience Provide support for Windows operating system patching, enterprise class desktop hardware and software such as Windows 10 & 11, Windows Server 2016 - 2022, Remote management, and troubleshooting. Provide support for Mobile Device Management (MDM) using tools such as Jamf, Meraki, Intune and Apple Manager. Provide support on deploying applications and patches to iOS, MacOS and Android devices. IP Telephony migrations and ongoing support. Creation and monitoring of compliance reporting. Daily management of Microsoft DPM Backups to resolve backup failures, once monthly tape rotation, and restore requests. Resolution of web filtering restrictions. AD Group policy management and troubleshooting First point of contact for 3rdline service desk ticket resolution SKills required are; Good verbal and written communication and interpersonal skills Confidence in dealing with all levels of stakeholders A minimum of three years' experience of carrying out a similar client facing role Proven track record in working to strict timescales and of working with staff at all levels Experience of installation/ troubleshooting of the following: Experience of working in an on-site IT based Customer Service Knowledge of O365 Click to run packaging and management. Knowledge of application and driver packaging - new versions of current apps Ability to apply problem solving techniques and get results Ability to communicate at all levels Strong personal drive and willingness to get things done Self-motivated and committed to delivery on time and to a high quality Demonstrable experience of balancing priorities and successful delivery of objectives, in a fast paced, constantly changing environment Ability to troubleshoot, investigate and resolve technical issues Ability to react quickly and effectively to issues and opportunities Ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving A clear understanding and drive to meet security and compliance standards with a 'securityfirst' ethos.
May 01, 2024
Full time
HYBRID WORKING £40-£45K plus bens CROYDON We are ideally looking for min 3 years experience in the following areas: - SCCM, including application and driver packaging, task sequence/imaging, and troubleshooting- Patch management for OS and applications- Infrastructure EUC support- Windows OS Based near Croydon, Surrey, our multi site service provider is urgently looking for an experienced Support Analyst on a permanent basis. Based within Group IT in head office, you will provide 3rd Line MS and some Apple products support to the business and the units on an in person and remote basis via the ticketing system. You must be based in the UK and have right to work in place. This is a great opportunity for an experienced Support Analyst to further your career in an organisation which supports and develops their staff. Duties include; Provide support and troubleshooting for Microsoft systems, modern device management solutions primarily using Endpoint Configuration Manager (SCCM) and Intune. Creating and maintaining applications and driver packages Provide level 3 support with in-depth knowledge of desktop & application troubleshooting Research and develop new technology, latest hardware, tools and scripts to support desktop computing and the end user experience Provide support for Windows operating system patching, enterprise class desktop hardware and software such as Windows 10 & 11, Windows Server 2016 - 2022, Remote management, and troubleshooting. Provide support for Mobile Device Management (MDM) using tools such as Jamf, Meraki, Intune and Apple Manager. Provide support on deploying applications and patches to iOS, MacOS and Android devices. IP Telephony migrations and ongoing support. Creation and monitoring of compliance reporting. Daily management of Microsoft DPM Backups to resolve backup failures, once monthly tape rotation, and restore requests. Resolution of web filtering restrictions. AD Group policy management and troubleshooting First point of contact for 3rdline service desk ticket resolution SKills required are; Good verbal and written communication and interpersonal skills Confidence in dealing with all levels of stakeholders A minimum of three years' experience of carrying out a similar client facing role Proven track record in working to strict timescales and of working with staff at all levels Experience of installation/ troubleshooting of the following: Experience of working in an on-site IT based Customer Service Knowledge of O365 Click to run packaging and management. Knowledge of application and driver packaging - new versions of current apps Ability to apply problem solving techniques and get results Ability to communicate at all levels Strong personal drive and willingness to get things done Self-motivated and committed to delivery on time and to a high quality Demonstrable experience of balancing priorities and successful delivery of objectives, in a fast paced, constantly changing environment Ability to troubleshoot, investigate and resolve technical issues Ability to react quickly and effectively to issues and opportunities Ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving A clear understanding and drive to meet security and compliance standards with a 'securityfirst' ethos.
Job Title: Helpdesk Analyst Location: Kent Salary: 28,000 - 32,000 Key Skills: Microsoft, SQL, Exchange, Office365, O365, Are you a tech-savvy problem solver with a passion for assisting others? We're seeking a dynamic individual to join our client's team as a Helpdesk Analyst. As a vital member of their IT support team, you'll be the first point of contact for troubleshooting technical issues and providing timely resolutions to ensure seamless operations across their client's organisations. If you thrive in a fast-paced environment, possess excellent communication skills, and have a knack for resolving technical challenges, we want to hear from you. The Role: So, what will you be doing as a Helpdesk Analyst ? Answering IT and technical calls and email queries from customers; analysing, troubleshooting, and resolving issues where possible, or escalating to Line manager Logging, maintaining, and proactively working on tickets on CRM system. Meeting deadlines and SLA's for any recurring tasks and reporting the outcomes as appropriate to the Service Delivery Manager. Identifying, resolving, and escalating recurring issues and improving customer service Delivering high standards of customer service through accurate and professional verbal and written communications to a non-technical audience Gathering customer requirements and specifications to produce solutions and quotations. Maintaining customer documentation on a day-to-day basis and following installations and upgrades Liaising with vendors for fault resolution Mentoring & supporting associate level analysts Collaborating with colleagues as required Ensuring up to date knowledge through continual professional development What are we looking for in our next Helpdesk Analyst ? GCSEs at grade A - C in English Language and Mathematics (or equivalent). Experience working on an IT helpdesk in a similar role. A full driving license and access to a car is essential. The office is in a remote location and not accessible using public transport. Understanding of fault severity and customer impact Knowledge of Anti-Virus Products Understanding of Microsoft domain model & security principles Experience of Microsoft Server products, e.g. Exchange, SQL Unguided Active Directory, Exchange, and Office 365 administration & troubleshooting. Working knowledge of back up technologies Working knowledge of virtualisation principles Ability to translate business needs into practical working solutions & quotations. Ability to reverse engineer a problem to get to the root cause. Ability to troubleshoot faults on the above technologies. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Helpdesk Analyst, this is the opportunity for you! Perks and Benefits: 25 days pa annual leave plus Bank Holidays Option to buy or sell annual leave days. Casual dress Company pension Free on-site parking Private medical insurance Hybrid working (2 days in the office 3 days from home) available on successful completion of probation. This really is a fantastic opportunity for an IT Helpdesk Analyst to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
May 01, 2024
Full time
Job Title: Helpdesk Analyst Location: Kent Salary: 28,000 - 32,000 Key Skills: Microsoft, SQL, Exchange, Office365, O365, Are you a tech-savvy problem solver with a passion for assisting others? We're seeking a dynamic individual to join our client's team as a Helpdesk Analyst. As a vital member of their IT support team, you'll be the first point of contact for troubleshooting technical issues and providing timely resolutions to ensure seamless operations across their client's organisations. If you thrive in a fast-paced environment, possess excellent communication skills, and have a knack for resolving technical challenges, we want to hear from you. The Role: So, what will you be doing as a Helpdesk Analyst ? Answering IT and technical calls and email queries from customers; analysing, troubleshooting, and resolving issues where possible, or escalating to Line manager Logging, maintaining, and proactively working on tickets on CRM system. Meeting deadlines and SLA's for any recurring tasks and reporting the outcomes as appropriate to the Service Delivery Manager. Identifying, resolving, and escalating recurring issues and improving customer service Delivering high standards of customer service through accurate and professional verbal and written communications to a non-technical audience Gathering customer requirements and specifications to produce solutions and quotations. Maintaining customer documentation on a day-to-day basis and following installations and upgrades Liaising with vendors for fault resolution Mentoring & supporting associate level analysts Collaborating with colleagues as required Ensuring up to date knowledge through continual professional development What are we looking for in our next Helpdesk Analyst ? GCSEs at grade A - C in English Language and Mathematics (or equivalent). Experience working on an IT helpdesk in a similar role. A full driving license and access to a car is essential. The office is in a remote location and not accessible using public transport. Understanding of fault severity and customer impact Knowledge of Anti-Virus Products Understanding of Microsoft domain model & security principles Experience of Microsoft Server products, e.g. Exchange, SQL Unguided Active Directory, Exchange, and Office 365 administration & troubleshooting. Working knowledge of back up technologies Working knowledge of virtualisation principles Ability to translate business needs into practical working solutions & quotations. Ability to reverse engineer a problem to get to the root cause. Ability to troubleshoot faults on the above technologies. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Helpdesk Analyst, this is the opportunity for you! Perks and Benefits: 25 days pa annual leave plus Bank Holidays Option to buy or sell annual leave days. Casual dress Company pension Free on-site parking Private medical insurance Hybrid working (2 days in the office 3 days from home) available on successful completion of probation. This really is a fantastic opportunity for an IT Helpdesk Analyst to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
AV Installation Engineer Office located in East Sussex - some home working but also as with the nature of the role, travel into London and the rest of the UK is required however, works mainly conducted in the South Salary - 40,000 plus overtime Full time permanent role - 39 hours per week 25 additional payment for every occasion when working away from home Travel, hotel and sustenance paid for (sustenance up to 40 per day) Company van and tools provided Duties: Installing and integrating audio visual systems, including company own products such as Streaming devices, video conferencing systems, projectors, displays, audio systems, and control systems. Conducting system testing and commissioning to ensure that systems are fully functional and meet the client's requirements. Providing training to clients on how to use their AV systems Troubleshooting and resolving technical issues with AV systems. Collaborating with project managers and other engineers to ensure that projects are delivered on time, within budget, and to the highest possible standards
May 01, 2024
Full time
AV Installation Engineer Office located in East Sussex - some home working but also as with the nature of the role, travel into London and the rest of the UK is required however, works mainly conducted in the South Salary - 40,000 plus overtime Full time permanent role - 39 hours per week 25 additional payment for every occasion when working away from home Travel, hotel and sustenance paid for (sustenance up to 40 per day) Company van and tools provided Duties: Installing and integrating audio visual systems, including company own products such as Streaming devices, video conferencing systems, projectors, displays, audio systems, and control systems. Conducting system testing and commissioning to ensure that systems are fully functional and meet the client's requirements. Providing training to clients on how to use their AV systems Troubleshooting and resolving technical issues with AV systems. Collaborating with project managers and other engineers to ensure that projects are delivered on time, within budget, and to the highest possible standards
Solar PV Project Manager About our Client: Our Client, is not just another electrical installation company - we're a team of passionate professionals dedicated to excellence. Based in Scotland, we specialise in a wide range of services, including commercial and domestic installations, renewable energy solutions, and mechanical services. With a focus on safety, professionalism, and ongoing training, we take pride in delivering top-quality work for projects of all sizes. Your Role: Solar PV Project Manager (Full-Time, Hybrid) We're seeking a dynamic Solar PV Project Manager to join our team. In this role, you'll be at the helm of planning, executing, and completing solar photovoltaic projects. From managing timelines and budgets to coordinating resources and logistics, you'll ensure every project shines bright. While our headquarters are in the Glasgow area, we offer flexibility for remote work, giving you the best of both worlds. Qualifications We're Looking For: Strong project management skills, with a knack for planning, organising, and coordinating projects. Experience in expediting and logistics management to keep projects running smoothly. Knowledge of solar photovoltaic systems and related technologies, along with the ability to conduct inspections and ensure compliance with regulations. Excellent problem-solving and decision-making abilities to tackle any challenges that come your way. Stellar communication and interpersonal skills for effective collaboration with team members and stakeholders Attention to detail and strong organisational skills to keep projects on track and within budget. Previous experience in the electrical or renewable energy industry is preferred, and qualifications or certifications in project management or renewable energy are a big plus. Apply today and let's power the future together!
May 01, 2024
Full time
Solar PV Project Manager About our Client: Our Client, is not just another electrical installation company - we're a team of passionate professionals dedicated to excellence. Based in Scotland, we specialise in a wide range of services, including commercial and domestic installations, renewable energy solutions, and mechanical services. With a focus on safety, professionalism, and ongoing training, we take pride in delivering top-quality work for projects of all sizes. Your Role: Solar PV Project Manager (Full-Time, Hybrid) We're seeking a dynamic Solar PV Project Manager to join our team. In this role, you'll be at the helm of planning, executing, and completing solar photovoltaic projects. From managing timelines and budgets to coordinating resources and logistics, you'll ensure every project shines bright. While our headquarters are in the Glasgow area, we offer flexibility for remote work, giving you the best of both worlds. Qualifications We're Looking For: Strong project management skills, with a knack for planning, organising, and coordinating projects. Experience in expediting and logistics management to keep projects running smoothly. Knowledge of solar photovoltaic systems and related technologies, along with the ability to conduct inspections and ensure compliance with regulations. Excellent problem-solving and decision-making abilities to tackle any challenges that come your way. Stellar communication and interpersonal skills for effective collaboration with team members and stakeholders Attention to detail and strong organisational skills to keep projects on track and within budget. Previous experience in the electrical or renewable energy industry is preferred, and qualifications or certifications in project management or renewable energy are a big plus. Apply today and let's power the future together!
Your new company This multi-academy trust consists of 40 schools, with a strong presence in the North West, particularly in the Greater Manchester area, and they have recently approached Hays seeking an IT Engineer/Technician to join their well established IT team of over 40 specialists. Having recruited for this organisation over the last year and having spent significant time with the central IT team, I can strongly recommend them as a supportive, progressive and forward-thinking employer in the education sector. Due to recent changes at one of their North East Manchester schools, they are keen to add to this team by appointing an experienced IT specialist to provide support in the Oldham area. Your new role Reporting to the Regional IT Manager, you will be responsible for providing IT support and delivering on IT projects at a Manchester-based secondary school where you will join a team of established specialists who will support you on a daily basis. Duties will include supporting end users with the use of IT equipment, handling any troubleshooting issues which could relate to hardware, software, networking or bespoke technologies specific to the education sector. This will mean liaising with pupils, staff and senior leadership on a daily basis to provide the highest level of service from an IT perspective and ensure that teaching and learning is facilitated by the use of technology in the classroom. In addition, as a trust, they have several ongoing projects across schools, and it is therefore important that you are supporting the delivery of these projects, working closely with colleagues and the central IT team. These projects can range from the introduction of a new MIS system, to mass replacement of hardware, installation of new software and also working with end users around the use of new IT equipment. This is a permanent position where you will receive significant ongoing training and be fully supported by a central team. What you'll need to succeed In order to be successful in securing this position, you must possess significant IT experience, ideally having worked in a hands-on IT support role in the education sector where a high level of support for both hardware and software is required. You will be seeking a role where you are able to further develop your skills from a technical perspective, as well as becoming a part of a progressive organisation where you will have the opportunity to further develop your career. Experience working in a cloud environment would also be beneficial. What you'll get in return In return, you will be paid a competitive salary of between 29,000 and 32,000 dependent on experience, as well as a 1500 retention bonus paid after 2 years' service and regular salary reviews. You will also receive the attractive benefits package which includes 31 days holiday (plus bank), high value retail discounts, a local government pension scheme, a cycle to work scheme and various others. You will also become an integral part of an organisation focused on the development of its staff. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Full time
Your new company This multi-academy trust consists of 40 schools, with a strong presence in the North West, particularly in the Greater Manchester area, and they have recently approached Hays seeking an IT Engineer/Technician to join their well established IT team of over 40 specialists. Having recruited for this organisation over the last year and having spent significant time with the central IT team, I can strongly recommend them as a supportive, progressive and forward-thinking employer in the education sector. Due to recent changes at one of their North East Manchester schools, they are keen to add to this team by appointing an experienced IT specialist to provide support in the Oldham area. Your new role Reporting to the Regional IT Manager, you will be responsible for providing IT support and delivering on IT projects at a Manchester-based secondary school where you will join a team of established specialists who will support you on a daily basis. Duties will include supporting end users with the use of IT equipment, handling any troubleshooting issues which could relate to hardware, software, networking or bespoke technologies specific to the education sector. This will mean liaising with pupils, staff and senior leadership on a daily basis to provide the highest level of service from an IT perspective and ensure that teaching and learning is facilitated by the use of technology in the classroom. In addition, as a trust, they have several ongoing projects across schools, and it is therefore important that you are supporting the delivery of these projects, working closely with colleagues and the central IT team. These projects can range from the introduction of a new MIS system, to mass replacement of hardware, installation of new software and also working with end users around the use of new IT equipment. This is a permanent position where you will receive significant ongoing training and be fully supported by a central team. What you'll need to succeed In order to be successful in securing this position, you must possess significant IT experience, ideally having worked in a hands-on IT support role in the education sector where a high level of support for both hardware and software is required. You will be seeking a role where you are able to further develop your skills from a technical perspective, as well as becoming a part of a progressive organisation where you will have the opportunity to further develop your career. Experience working in a cloud environment would also be beneficial. What you'll get in return In return, you will be paid a competitive salary of between 29,000 and 32,000 dependent on experience, as well as a 1500 retention bonus paid after 2 years' service and regular salary reviews. You will also receive the attractive benefits package which includes 31 days holiday (plus bank), high value retail discounts, a local government pension scheme, a cycle to work scheme and various others. You will also become an integral part of an organisation focused on the development of its staff. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Client Account Manager (I.T. Sector) Camberley in Surrey £32-45k + pension and excellent benefits We are seeking a Client Account Manager to join an IT Support, Services and Solutions business providing technology solutions from the major global brands. Established in 2006, this is an award-winning provider of Connected Cloud Solutions with a £109m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry. We have a strong company culture enjoyed by 500 staff and ranked in the top 50 Best Companies to work for in the UK awards 2023. Supporting the needs of 2500 customers, we consult with customers to design solutions that complement their in-house IT structures. Overview: You will provide a consistently high level of customer service, support and guidance to our clients, acting as the bridge between them and our technical teams. Relationship management for a portfolio of clients, understanding their needs and developing an ongoing strategy with them, and delivering that strategy through the provision of correct products and services, alongside the management and delivery of projects on time and in budget. Whilst this is not specifically a technical role, previous sales and account management in the technology sector is essential. Main responsibilities will include: Managing a portfolio of clients and creating a trusted relationship with them Organisation and tracking client review meetings, creating & managing client IT roadmaps & risk registers Attending client review meetings and articulating IT Strategy into easy-to-understand language and carrying out presentations to key decision makers within the Client Business Working with our in-house Solution Architects and Technical Account Managers in understanding technical and business requirements and turning them into deliverable IT projects Working with the Technical teams to spec out and quote project work Project Management, resource scheduling, stakeholder relationship management and client communications during new installations/projects Tracking open action lists, and ensuring actions are completed on time and to a high quality, working closely with the Technical Support teams Preparing and issuing proposals, quotes and invoices; prompt delivery of monthly client reports Working alongside Project Support to track software and hardware renewals across an assigned portfolio of existing clients Helping clients understand new technology solutions and how to protect them Preparing for, organising, and undertaking Discovery Audits for new/potential clients Organising and chairing New Client On-Boarding Planning and Review meetings Key experience and personality attributes: Background in IT/technology sector Able to demonstrate good commercial and financial acumen with an ability to spot commercial and sales opportunities Well presented, genuine, open, and trustworthy Highly organised and proactive capable of managing your own workload and priorities Positive, confident, with an outgoing personality and a can do attitude Driving license Salary/Package: £32-45k (plus commissions if applicable) per annum, pension and annual leave of 25 days + bank and statutory dates at the completion of probation: Subsidised Health and subsidised dental care; Employee Assistance programme; Life assurance (3 x salary); Sodexo Discount Platform; Breakfast and refreshments on working days; One day off for birthday; half price internet connectivity; Ride2Work scheme; Volunteer day scheme. Working hours 9am to 5.30pm, Monday to Friday. Some hybrid home and office working available, some flexible working required to cover client site visits, networking events, onsite projects and travel. Applications in writing, please provide a current CV.
May 01, 2024
Full time
Client Account Manager (I.T. Sector) Camberley in Surrey £32-45k + pension and excellent benefits We are seeking a Client Account Manager to join an IT Support, Services and Solutions business providing technology solutions from the major global brands. Established in 2006, this is an award-winning provider of Connected Cloud Solutions with a £109m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry. We have a strong company culture enjoyed by 500 staff and ranked in the top 50 Best Companies to work for in the UK awards 2023. Supporting the needs of 2500 customers, we consult with customers to design solutions that complement their in-house IT structures. Overview: You will provide a consistently high level of customer service, support and guidance to our clients, acting as the bridge between them and our technical teams. Relationship management for a portfolio of clients, understanding their needs and developing an ongoing strategy with them, and delivering that strategy through the provision of correct products and services, alongside the management and delivery of projects on time and in budget. Whilst this is not specifically a technical role, previous sales and account management in the technology sector is essential. Main responsibilities will include: Managing a portfolio of clients and creating a trusted relationship with them Organisation and tracking client review meetings, creating & managing client IT roadmaps & risk registers Attending client review meetings and articulating IT Strategy into easy-to-understand language and carrying out presentations to key decision makers within the Client Business Working with our in-house Solution Architects and Technical Account Managers in understanding technical and business requirements and turning them into deliverable IT projects Working with the Technical teams to spec out and quote project work Project Management, resource scheduling, stakeholder relationship management and client communications during new installations/projects Tracking open action lists, and ensuring actions are completed on time and to a high quality, working closely with the Technical Support teams Preparing and issuing proposals, quotes and invoices; prompt delivery of monthly client reports Working alongside Project Support to track software and hardware renewals across an assigned portfolio of existing clients Helping clients understand new technology solutions and how to protect them Preparing for, organising, and undertaking Discovery Audits for new/potential clients Organising and chairing New Client On-Boarding Planning and Review meetings Key experience and personality attributes: Background in IT/technology sector Able to demonstrate good commercial and financial acumen with an ability to spot commercial and sales opportunities Well presented, genuine, open, and trustworthy Highly organised and proactive capable of managing your own workload and priorities Positive, confident, with an outgoing personality and a can do attitude Driving license Salary/Package: £32-45k (plus commissions if applicable) per annum, pension and annual leave of 25 days + bank and statutory dates at the completion of probation: Subsidised Health and subsidised dental care; Employee Assistance programme; Life assurance (3 x salary); Sodexo Discount Platform; Breakfast and refreshments on working days; One day off for birthday; half price internet connectivity; Ride2Work scheme; Volunteer day scheme. Working hours 9am to 5.30pm, Monday to Friday. Some hybrid home and office working available, some flexible working required to cover client site visits, networking events, onsite projects and travel. Applications in writing, please provide a current CV.
AV Project Engineer 45-55k Chancery Lane and WFH (Hybrid role) Permanent full time role My client is seeking an AV Project Engineer to join their team. You may be an AV Commissioning Engineer looking for their next step and have an interest in pursuing a Project Engineer role as part of your career progression. You will be proficient in AutoCAD and AV Hardware and will have experience of directly dealing with clients. Please note - you MUST have AV experience to be considered for this opportunity. This is a Hybrid role so would suit someone looking for flexibility in their working week. Duties: Work closely with clients to understand project requirements Apply AutoCAD and other relevant tools to develop detailed engineering plans for AV integration projects Ensure that project designs adhere to industry standards, client specifications, and budget limitations Assess AV equipment and components in accordance with project necessities Carry out rigorous testing and evaluation of hardware components Provide technical guidance to the installation team Join forces with project managers and installation teams Carry out regular site visits to monitor progress, troubleshoot issues, and ensure observance to project provisions
May 01, 2024
Full time
AV Project Engineer 45-55k Chancery Lane and WFH (Hybrid role) Permanent full time role My client is seeking an AV Project Engineer to join their team. You may be an AV Commissioning Engineer looking for their next step and have an interest in pursuing a Project Engineer role as part of your career progression. You will be proficient in AutoCAD and AV Hardware and will have experience of directly dealing with clients. Please note - you MUST have AV experience to be considered for this opportunity. This is a Hybrid role so would suit someone looking for flexibility in their working week. Duties: Work closely with clients to understand project requirements Apply AutoCAD and other relevant tools to develop detailed engineering plans for AV integration projects Ensure that project designs adhere to industry standards, client specifications, and budget limitations Assess AV equipment and components in accordance with project necessities Carry out rigorous testing and evaluation of hardware components Provide technical guidance to the installation team Join forces with project managers and installation teams Carry out regular site visits to monitor progress, troubleshoot issues, and ensure observance to project provisions
1 st Line Service Desk Analyst We have a fantastic opportunity for a Service Desk Analyst / 1st Line Support Engineer to join a vibrant and highly skilled team of support engineers to providing technical IT support to both internal and external customers. The position comes with training and development into 2nd line and beyond. The role is hybrid with 3 days on site in St Ives and 2 days from home. Main duties for the Service Desk Analyst / 1 st Line Support Engineer: The Service Desk Analyst will provide internal technical support for systems including server, desktop and networking infrastructure. The 1st Line Support Engineer will complete PC Builds, Installation of Operating Systems and peripherals for internal and external customers Liaise with and build strong working relationships with stakeholders Record all calls to ensure accurate information about the client s systems is maintained and available to other support personnel and account managers. Escalate issues in line with guidance. Manage demanding users on customer sites who have high expectations. Communicate technical issues and concepts to a non-technical audience Work together with your Line Manager to develop and enhance your knowledge and skill sets. There may be a requirement to provide cover to other customer sites when absence by other engineers dictates. Any other relevant tasks commensurate with your position, as directed by your Line Manager or appropriate Company Director. Experience Required for the Service Desk Analyst / 1 st Line Support Engineer Installation of Windows OS Proven Customer service skills. Positive, enthusiastic and supportive individual. Ability to take ownership of and progress issues. Excellent communication and interpersonal skills. Educated to GCSE level in Math s and English or equivalent. Good communication skills.
May 01, 2024
Full time
1 st Line Service Desk Analyst We have a fantastic opportunity for a Service Desk Analyst / 1st Line Support Engineer to join a vibrant and highly skilled team of support engineers to providing technical IT support to both internal and external customers. The position comes with training and development into 2nd line and beyond. The role is hybrid with 3 days on site in St Ives and 2 days from home. Main duties for the Service Desk Analyst / 1 st Line Support Engineer: The Service Desk Analyst will provide internal technical support for systems including server, desktop and networking infrastructure. The 1st Line Support Engineer will complete PC Builds, Installation of Operating Systems and peripherals for internal and external customers Liaise with and build strong working relationships with stakeholders Record all calls to ensure accurate information about the client s systems is maintained and available to other support personnel and account managers. Escalate issues in line with guidance. Manage demanding users on customer sites who have high expectations. Communicate technical issues and concepts to a non-technical audience Work together with your Line Manager to develop and enhance your knowledge and skill sets. There may be a requirement to provide cover to other customer sites when absence by other engineers dictates. Any other relevant tasks commensurate with your position, as directed by your Line Manager or appropriate Company Director. Experience Required for the Service Desk Analyst / 1 st Line Support Engineer Installation of Windows OS Proven Customer service skills. Positive, enthusiastic and supportive individual. Ability to take ownership of and progress issues. Excellent communication and interpersonal skills. Educated to GCSE level in Math s and English or equivalent. Good communication skills.
IT Applications Manager - Addlestone, Surrey Salary - 50,000 - 56,650 - Car Allowance 6780 Hybrid working available IT Applications Manager required for a leading client based in Chertsey. My client is currently seeking a IT Application Manager to come on board to responsible is to maintain the operation of crucial business applications, minimizing any disruptions in service. You will also be providing assistance for all business applications, ensuring timely resolution of incidents and requests within the agreed service level agreements (SLAs). This support is provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, Strong application experience Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. COINS (Finance, Commercial, Customer Services) Workday (Human Resources) Anaplan (Financial Cashflow) Overseeing regular interactions with standard application vendors to grasp their development plans, ensuring top-notch support and efficient escalation routes. Implementing minor improvements to applications as per business agreements. Taking charge of small-scale projects and playing a pivotal role in major application-related initiatives. Contributing to the development, documentation, and upkeep of vital business applications and related procedures. Coordinating the daily functioning and optimization of applications. Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment, and problem-solving. Participating in the strategic planning for integrating mission-critical applications to enhance business operations and employee efficiency. Supervising the installation, upgrading, and routine maintenance of software applications. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
May 01, 2024
Full time
IT Applications Manager - Addlestone, Surrey Salary - 50,000 - 56,650 - Car Allowance 6780 Hybrid working available IT Applications Manager required for a leading client based in Chertsey. My client is currently seeking a IT Application Manager to come on board to responsible is to maintain the operation of crucial business applications, minimizing any disruptions in service. You will also be providing assistance for all business applications, ensuring timely resolution of incidents and requests within the agreed service level agreements (SLAs). This support is provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, Strong application experience Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. COINS (Finance, Commercial, Customer Services) Workday (Human Resources) Anaplan (Financial Cashflow) Overseeing regular interactions with standard application vendors to grasp their development plans, ensuring top-notch support and efficient escalation routes. Implementing minor improvements to applications as per business agreements. Taking charge of small-scale projects and playing a pivotal role in major application-related initiatives. Contributing to the development, documentation, and upkeep of vital business applications and related procedures. Coordinating the daily functioning and optimization of applications. Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment, and problem-solving. Participating in the strategic planning for integrating mission-critical applications to enhance business operations and employee efficiency. Supervising the installation, upgrading, and routine maintenance of software applications. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Health and Safety Manager, Glasgow, Salary £45,000 to £50,000 per annum + Company Car + Free On-site Parking! Health and Safety Manager required to join a leading UK Utilities & Telecommunication business to work as an integral part of the core management team. The Health and Safety Manager will play a vital role within their management team, focusing on audits, advisory services, and accident investigations. The Health and Safety Manager will receive: Competitive salary ranging up to £50,000 per annum. Company car along with free onsite parking. Supportive work environment with a dedicated team. Generous pension scheme. The Health and Safety Manager s main responsibilities: Manage SHEQ and support operational field delivery staff, including advising on CDM 2015 regulations, compliance as well as environmental issues. Assist with compilation of Risk Assessment, Method Statements etc. Provide support & guidance to operational teams, management, and customers on SHEQ performance and provide analysis to aid relevant coaching and feedback. Assist operational staff with incident investigation provide advice, support, and guidance on legal framework and conduct accident investigation. Drive the positive intervention reporting initiative and encourage near miss, positive intervention, and non-conformance reporting. Conduct site visits to ensure compliance and perform audits. Adhere to all Legal & Company Health & Safety regulations. The Health and Safety Manager must have: NEBOSH General, Construction Certificate and/or Environmental Certificate. CITB SMSTS or IOSH Managing Safely Previous experience in construction preferably utilities or civils environment (Excavation, Reinstatement, Duct Installations etc.) Incident investigation and report writing. Be IT Literate with good presentation skills. Experience in compilation of RAMS (Risk Assessment & Method Statements) Excellent attention to detail. Apply Now! Don't miss the chance to join our clients rapidly expanding company with an impressive UK-wide client portfolio. Apply today! Please note: Only applicants with a driving license and the right to work in the UK can be considered. We do not provide work visas; this must be handled before applying.
May 01, 2024
Full time
Health and Safety Manager, Glasgow, Salary £45,000 to £50,000 per annum + Company Car + Free On-site Parking! Health and Safety Manager required to join a leading UK Utilities & Telecommunication business to work as an integral part of the core management team. The Health and Safety Manager will play a vital role within their management team, focusing on audits, advisory services, and accident investigations. The Health and Safety Manager will receive: Competitive salary ranging up to £50,000 per annum. Company car along with free onsite parking. Supportive work environment with a dedicated team. Generous pension scheme. The Health and Safety Manager s main responsibilities: Manage SHEQ and support operational field delivery staff, including advising on CDM 2015 regulations, compliance as well as environmental issues. Assist with compilation of Risk Assessment, Method Statements etc. Provide support & guidance to operational teams, management, and customers on SHEQ performance and provide analysis to aid relevant coaching and feedback. Assist operational staff with incident investigation provide advice, support, and guidance on legal framework and conduct accident investigation. Drive the positive intervention reporting initiative and encourage near miss, positive intervention, and non-conformance reporting. Conduct site visits to ensure compliance and perform audits. Adhere to all Legal & Company Health & Safety regulations. The Health and Safety Manager must have: NEBOSH General, Construction Certificate and/or Environmental Certificate. CITB SMSTS or IOSH Managing Safely Previous experience in construction preferably utilities or civils environment (Excavation, Reinstatement, Duct Installations etc.) Incident investigation and report writing. Be IT Literate with good presentation skills. Experience in compilation of RAMS (Risk Assessment & Method Statements) Excellent attention to detail. Apply Now! Don't miss the chance to join our clients rapidly expanding company with an impressive UK-wide client portfolio. Apply today! Please note: Only applicants with a driving license and the right to work in the UK can be considered. We do not provide work visas; this must be handled before applying.