Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Apr 19, 2024
Full time
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Apr 19, 2024
Full time
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Apr 19, 2024
Full time
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Apr 19, 2024
Full time
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Our client, an Oxfordshire based global SaaS business are looking for a Chief Customer Officer to join the Senior Leadership Team. As the CCO, you will spearhead the delivery of exceptional customer experiences by leading various customer-facing functions, including implementation/onboarding, support, training, and account management teams. You will play a crucial role within the SLT by advocating for customer-centric approaches across the organisation. Key Responsibilities: Drive excellence across all customer-facing functions, aligning with strategic goals. Develop and refine internal customer-related processes, fostering cross-functional collaboration. Act as the escalation point for significant customer-related issues, owning problem-solving and solutions development. Cultivate and maintain relationships with strategically important customers, empowering account managers to excel. Establish and optimize innovative customer onboarding processes, setting standards for global implementation. Set operational targets, ensuring sustainable growth and responsible management. Establish and monitor team KPIs and SLAs, driving continuous improvement in CSAT, NPS scores, and churn reduction. Lead, coach, and develop the team, fostering a culture of success and skill enhancement. Manage budgets and resources, leveraging data for informed decision-making. Cultivate relationships with internal stakeholders and external contacts, contributing to overall business growth as an SLT member. Ensure compliance with Information Security and privacy policies and procedures. .Skills & Knowledge: Strategic thinker with strong decision-making abilities. Deeply customer-centric mindset. Strong organizational and time management skills. Effective communication skills, both written and verbal. Data-driven decision-making ability. Proficient in negotiation and conflict resolution. Agility and adaptability in approach. Experience: Proven track record in customer-facing roles, essential. Prior experience in SaaS business preferred. Leadership experience required. Familiarity with project management methodologies (e.g., PRINCE, Agile, waterfall). Ability to innovate and problem-solve under pressure. Experience in target-driven environments. Proficiency in Google Workspace, MS Office, particularly Word and Excel.
Apr 19, 2024
Full time
Our client, an Oxfordshire based global SaaS business are looking for a Chief Customer Officer to join the Senior Leadership Team. As the CCO, you will spearhead the delivery of exceptional customer experiences by leading various customer-facing functions, including implementation/onboarding, support, training, and account management teams. You will play a crucial role within the SLT by advocating for customer-centric approaches across the organisation. Key Responsibilities: Drive excellence across all customer-facing functions, aligning with strategic goals. Develop and refine internal customer-related processes, fostering cross-functional collaboration. Act as the escalation point for significant customer-related issues, owning problem-solving and solutions development. Cultivate and maintain relationships with strategically important customers, empowering account managers to excel. Establish and optimize innovative customer onboarding processes, setting standards for global implementation. Set operational targets, ensuring sustainable growth and responsible management. Establish and monitor team KPIs and SLAs, driving continuous improvement in CSAT, NPS scores, and churn reduction. Lead, coach, and develop the team, fostering a culture of success and skill enhancement. Manage budgets and resources, leveraging data for informed decision-making. Cultivate relationships with internal stakeholders and external contacts, contributing to overall business growth as an SLT member. Ensure compliance with Information Security and privacy policies and procedures. .Skills & Knowledge: Strategic thinker with strong decision-making abilities. Deeply customer-centric mindset. Strong organizational and time management skills. Effective communication skills, both written and verbal. Data-driven decision-making ability. Proficient in negotiation and conflict resolution. Agility and adaptability in approach. Experience: Proven track record in customer-facing roles, essential. Prior experience in SaaS business preferred. Leadership experience required. Familiarity with project management methodologies (e.g., PRINCE, Agile, waterfall). Ability to innovate and problem-solve under pressure. Experience in target-driven environments. Proficiency in Google Workspace, MS Office, particularly Word and Excel.
Our Client is a leading provider of IT-managed services, onsite support, and field engineering to the Education sector with a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities. Following continued growth, contract wins, and a number of new build school projects in the pipeline they are looking to hire a Senior IT Technician. As Senior IT Technician you will be responsible for providing senior technical support to staff and students, managing the school's IT infrastructure, networks, and ensuring the security and integrity of IT systems and data. You will also mentor onsite technicians and technical account managers, fostering their development and ensuring efficient IT operations. This role involves roaming and frequent travel across the UK to oversee and visit various customer sites including Salisbury, Stevenage, Horndean, and London. This may involve occasional travel with the potential for overnight stays. However, such overnight stays will be infrequent. Responsibilities Ensure Managed Service Schools' infrastructure is operating smoothly Standardising school setups including Veeam, SCCM, Aruba, Password Policies, etc. Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM) Assist in technical audit reviews for new clients and existing where required Provide technical assistance/information as requested in order to provide quotes for new equipment/projects Create and maintain documentation such as SoW, Disaster Recovery plans, etc. Creating procedures and user guides for technicians such as Templates for frequent tasks, IP addressing, change control, etc. Monitor skill levels of onsite technicians Ensure onsite technicians are trained in the use of the Business Management System and are able to access internal resources required for their job Oversee implementation of new software and hardware Liaise with 3rd party service or software providers Attend review meetings as required Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required Attend School Health and Safety, Safeguarding, and Security training, and adhere to procedures, and provide report anything that is cause for concern to the school contact and Service Manager Assist with general helpdesk role when required Skills and Experience Experience in an educational environment Microsoft Desktop Operating Systems Virtualisation through Hyper-V configuration and troubleshooting, VMWare configuration and troubleshooting, and SAN including SAS and iSCSI connectivity Networking experience through Wired and wireless networks configuration and troubleshooting, RADIUS/NPS, VLAN management, VPN management, and Firewall policy Microsoft Office 365, Azure, and Exchange Active Directory & Group Policy SCCM/MDT/WDS Backup/Restore such as Veeam B&R including cloud Internet filtering by filtering policies, HTTPS inspection, safeguarding reporting, and proxy authentication Advanced Troubleshooting through server and client OS, physical and virtual servers, hardware, software, and complex network issues Location: Winchester, Hampshire + Travel Term: Full-Time, Permanent Salary: £35,000 - £40,000 per annum Benefits: Annual bonus, 23 days paid holidays, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training, and development, paid travel expenses and more! Do not let this opportunity pass you by, which could be the catalyst to your career offering fantastic prospects. Please forward your CV details for immediate consideration and interview.
Apr 19, 2024
Full time
Our Client is a leading provider of IT-managed services, onsite support, and field engineering to the Education sector with a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities. Following continued growth, contract wins, and a number of new build school projects in the pipeline they are looking to hire a Senior IT Technician. As Senior IT Technician you will be responsible for providing senior technical support to staff and students, managing the school's IT infrastructure, networks, and ensuring the security and integrity of IT systems and data. You will also mentor onsite technicians and technical account managers, fostering their development and ensuring efficient IT operations. This role involves roaming and frequent travel across the UK to oversee and visit various customer sites including Salisbury, Stevenage, Horndean, and London. This may involve occasional travel with the potential for overnight stays. However, such overnight stays will be infrequent. Responsibilities Ensure Managed Service Schools' infrastructure is operating smoothly Standardising school setups including Veeam, SCCM, Aruba, Password Policies, etc. Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM) Assist in technical audit reviews for new clients and existing where required Provide technical assistance/information as requested in order to provide quotes for new equipment/projects Create and maintain documentation such as SoW, Disaster Recovery plans, etc. Creating procedures and user guides for technicians such as Templates for frequent tasks, IP addressing, change control, etc. Monitor skill levels of onsite technicians Ensure onsite technicians are trained in the use of the Business Management System and are able to access internal resources required for their job Oversee implementation of new software and hardware Liaise with 3rd party service or software providers Attend review meetings as required Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required Attend School Health and Safety, Safeguarding, and Security training, and adhere to procedures, and provide report anything that is cause for concern to the school contact and Service Manager Assist with general helpdesk role when required Skills and Experience Experience in an educational environment Microsoft Desktop Operating Systems Virtualisation through Hyper-V configuration and troubleshooting, VMWare configuration and troubleshooting, and SAN including SAS and iSCSI connectivity Networking experience through Wired and wireless networks configuration and troubleshooting, RADIUS/NPS, VLAN management, VPN management, and Firewall policy Microsoft Office 365, Azure, and Exchange Active Directory & Group Policy SCCM/MDT/WDS Backup/Restore such as Veeam B&R including cloud Internet filtering by filtering policies, HTTPS inspection, safeguarding reporting, and proxy authentication Advanced Troubleshooting through server and client OS, physical and virtual servers, hardware, software, and complex network issues Location: Winchester, Hampshire + Travel Term: Full-Time, Permanent Salary: £35,000 - £40,000 per annum Benefits: Annual bonus, 23 days paid holidays, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training, and development, paid travel expenses and more! Do not let this opportunity pass you by, which could be the catalyst to your career offering fantastic prospects. Please forward your CV details for immediate consideration and interview.
Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person. As an IT Support Technician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1st and 2nd line telephone and on-site support services. Your key responsibility is to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution. You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you can make an impact, have your voice heard, be ambitious to step up to dynamic challenges, and be accountable for your results. Responsibilities Provide 1st and 2nd line on-site technical support Ensure the IT needs of the Customer are met in relation to teaching, learning, and administration Provide regular reports to the Service Manager / Virtual Network Manager Ensure equipment is installed and ready for use by end-user e.g., PCs, Laptops, Projectors, AV Equipment, Digital Signage, Printers Ensure IT-related services and security systems are working, up to date, and ready for use by staff and pupils e.g., applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups Troubleshoot, resolve, or escalate on-site issues with all relevant information Restore Data, reimage devices, and find missing or updated drivers where required Hardware repair and replacement Ensure monitoring alerts are investigated and where required logged on the Helpdesk Liaise with third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry/Signing in System User Records Skills and Experience Worked within an educational environment or a Managed Service Provider (MSP) Microsoft Desktop Operating Systems Experience in Microsoft Office 365, Azure, and Exchange Online Skilled in software, hardware, and network troubleshooting Ability to observe proper verbal and written communication Experience in iOS device deployment Virtualisation Experience - Hyper-V, VMWare Location: Horndean, Hampshire Salary: £25,000 - £30,000 Status: Full-Time, Permanent Benefits: Annual bonus, 23 days holiday, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training and development, and more! If you are an IT Support Technician with experience working as a 1st and 2nd Line Support, IT Engineer, ICT Technician, Technical Support, Helpdesk Support, or Service Desk, we encourage you to apply for this exciting opportunity. Do not let this opportunity pass you by it could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
Apr 19, 2024
Full time
Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person. As an IT Support Technician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1st and 2nd line telephone and on-site support services. Your key responsibility is to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution. You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you can make an impact, have your voice heard, be ambitious to step up to dynamic challenges, and be accountable for your results. Responsibilities Provide 1st and 2nd line on-site technical support Ensure the IT needs of the Customer are met in relation to teaching, learning, and administration Provide regular reports to the Service Manager / Virtual Network Manager Ensure equipment is installed and ready for use by end-user e.g., PCs, Laptops, Projectors, AV Equipment, Digital Signage, Printers Ensure IT-related services and security systems are working, up to date, and ready for use by staff and pupils e.g., applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups Troubleshoot, resolve, or escalate on-site issues with all relevant information Restore Data, reimage devices, and find missing or updated drivers where required Hardware repair and replacement Ensure monitoring alerts are investigated and where required logged on the Helpdesk Liaise with third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry/Signing in System User Records Skills and Experience Worked within an educational environment or a Managed Service Provider (MSP) Microsoft Desktop Operating Systems Experience in Microsoft Office 365, Azure, and Exchange Online Skilled in software, hardware, and network troubleshooting Ability to observe proper verbal and written communication Experience in iOS device deployment Virtualisation Experience - Hyper-V, VMWare Location: Horndean, Hampshire Salary: £25,000 - £30,000 Status: Full-Time, Permanent Benefits: Annual bonus, 23 days holiday, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training and development, and more! If you are an IT Support Technician with experience working as a 1st and 2nd Line Support, IT Engineer, ICT Technician, Technical Support, Helpdesk Support, or Service Desk, we encourage you to apply for this exciting opportunity. Do not let this opportunity pass you by it could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
Our client is a dynamic and rapidly growing company in the digital industry, dedicated to providing exceptional solutions and services to valued clients. As an Account Manager, you will play a crucial role in ensuring client satisfaction, building long-term relationships, and driving business growth. This is an exciting opportunity for an ambitious individual who is passionate about delivering exceptional client experiences and driving success. Role Overview The role of an Account Manager is to develop and maintain profitable relationships with key clients, driving sales growth and maximizing revenue within assigned accounts. Account Managers are responsible for understanding client needs, promoting products or services, and consistently exceeding KPI targets. T Key strengths Proven experience in a client-facing role, preferably in account management, customer success, or sales. Experience in Digital or SAAS solutions Ability to analyse data and derive insights to drive client success and identify growth opportunities. Highly organised with excellent time management skills, the ability to prioritise and manage multiple client accounts simultaneously. Proficiency in CRM software, project management tools, and Microsoft Office suite. ALL APPLICANTS MUST BE FREE TO WORK IN THE UK. Exposed Solutions is acting as an employment agency to this client. Please note that no terminology in this advert is intended to discriminate on any grounds and we confirm that we will gladly accept applications from any person for this role
Apr 19, 2024
Full time
Our client is a dynamic and rapidly growing company in the digital industry, dedicated to providing exceptional solutions and services to valued clients. As an Account Manager, you will play a crucial role in ensuring client satisfaction, building long-term relationships, and driving business growth. This is an exciting opportunity for an ambitious individual who is passionate about delivering exceptional client experiences and driving success. Role Overview The role of an Account Manager is to develop and maintain profitable relationships with key clients, driving sales growth and maximizing revenue within assigned accounts. Account Managers are responsible for understanding client needs, promoting products or services, and consistently exceeding KPI targets. T Key strengths Proven experience in a client-facing role, preferably in account management, customer success, or sales. Experience in Digital or SAAS solutions Ability to analyse data and derive insights to drive client success and identify growth opportunities. Highly organised with excellent time management skills, the ability to prioritise and manage multiple client accounts simultaneously. Proficiency in CRM software, project management tools, and Microsoft Office suite. ALL APPLICANTS MUST BE FREE TO WORK IN THE UK. Exposed Solutions is acting as an employment agency to this client. Please note that no terminology in this advert is intended to discriminate on any grounds and we confirm that we will gladly accept applications from any person for this role
The Team: The main purpose of the CDA specialist role is to be involved in all aspects of the day to day activities of the CDA team by ensuring the timely delivery of rewards data, insights and analytics to clients across EMEA in collaboration with Industry Leaders, Account Managers and the wider Work and Rewards practices.Work is primarily focused on leveraging WTW's survey databases to provide special reports/data cuts and analysis to internal and external clients.The role supports the growth and profitability of the Data Services team by being responsible for project management of Willis Towers Watson Data Services policy products and services. The Role: • Act as a specialist for producing standard and/or customised analysis based on WTW rewards surveys .• This would require a thorough understanding of the methodology of surveys produced by Data Services, interrogation and interpretation of data and the ability to evaluate available data options to suit client requirements.• Manage relationships with Account Managers as well as advisory teams, to support data analysis requirements on projects and provide assistance in data analysis/interpretation.• Understanding and active involvement in liaising with clients and colleagues on initial or follow-up queries received regarding analysis and costs.• Participate in producing intellectual capital driven by rewards data. The Requirements: • Ability to use own initiative and see tasks through to completion while working under pressure to meet deadlines• Strong IT skills - experience in Excel (at least to intermediate level) is essential• Numerate with strong data analysis and interpretation skills, with proven attention to detail and accuracy• Good written and oral communication skills in English, including grammar, spelling, good telephone manner, being able to liaise with external and internal clients in a clear and professional way• Good team player with a friendly manner, 'can do' attitude and flexible to provide support when demand arises• Dedication to quality and customer service• A good understanding of Word and PowerPoint would be useful as would some experience working with databases or statistical software Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.
Apr 19, 2024
Full time
The Team: The main purpose of the CDA specialist role is to be involved in all aspects of the day to day activities of the CDA team by ensuring the timely delivery of rewards data, insights and analytics to clients across EMEA in collaboration with Industry Leaders, Account Managers and the wider Work and Rewards practices.Work is primarily focused on leveraging WTW's survey databases to provide special reports/data cuts and analysis to internal and external clients.The role supports the growth and profitability of the Data Services team by being responsible for project management of Willis Towers Watson Data Services policy products and services. The Role: • Act as a specialist for producing standard and/or customised analysis based on WTW rewards surveys .• This would require a thorough understanding of the methodology of surveys produced by Data Services, interrogation and interpretation of data and the ability to evaluate available data options to suit client requirements.• Manage relationships with Account Managers as well as advisory teams, to support data analysis requirements on projects and provide assistance in data analysis/interpretation.• Understanding and active involvement in liaising with clients and colleagues on initial or follow-up queries received regarding analysis and costs.• Participate in producing intellectual capital driven by rewards data. The Requirements: • Ability to use own initiative and see tasks through to completion while working under pressure to meet deadlines• Strong IT skills - experience in Excel (at least to intermediate level) is essential• Numerate with strong data analysis and interpretation skills, with proven attention to detail and accuracy• Good written and oral communication skills in English, including grammar, spelling, good telephone manner, being able to liaise with external and internal clients in a clear and professional way• Good team player with a friendly manner, 'can do' attitude and flexible to provide support when demand arises• Dedication to quality and customer service• A good understanding of Word and PowerPoint would be useful as would some experience working with databases or statistical software Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.
Are you looking for an opportunity to work in a market-leading company? If the answer is 'Yes', Banham are looking for a Lock Service Administrator to join the Lock Service team. Who are we? Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference . Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. What can you bring to Banham? IT literate with good knowledge of Microsoft Excel Word and Outlook. Great written and verbal communication skills. Experience delivering fantastic customer service within an operational environment. Good geographical knowledge of the Southeast, Inner and Greater London. Ability to understand develop and apply coaching methods within the role. Good diary management skills Ability to work as part of the team Be proactive and flexible Can prioritise and plan work under pressure to meet deadlines Strong organisational skills Courteous and professional Being confident, thorough and collaborative Ability to work as part of a team as well as being productive by yourself Main duties & key responsibilities: Respond to emails, phone calls, queries and post from customers, engineers, and colleagues Book and rebook customers appointments Check and order items for the engineering team as necessary? General administration duties? Departmental reports Diary management for engineers Apply geographical/postcode knowledge to book calls in efficiently? Enter customer and account data in the correct format into the company's computer systems following the company's data program techniques and procedures.? Verify customer and account data by reviewing, correcting, updating data from both systems when account information is incomplete, inaccurate or missing.? Secure customer information by destroying credit/debit card information once the card has been used to take payment.? In line with the Company Handbook, maintaining operations by following company policies and procedures; reporting needed changes to your nominated manager or the appropriate department.? Maintain customer confidence and protecting operations by keeping information confidential.? Contribute to team effort by accomplishing related results as needed? Index and file of office records? Photocopy, scan and bind as required? Maintain good customer relations? Provide the correct advice and procedures to any customer's inquiring about Key Registration Assist customers with order queries Process trade orders through the system? Liaise with other departments to fulfil customer queries and to book installation dates.? Process key fob requests and queries through post, email and over the phone.? Assist with queries on locks, gates & grilles and be able to liaise with other departments when necessary.? Provide overflow support to other departments by picking up calls and providing administrative assistance. What will you get in return? You will be entitled to a highly competitive salary and a great range of benefits including: An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment) Hybrid working for non-field associated roles (3 days working from the office, 2 days working from home) Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries Subsidised Private Medical Cover after 12 months of service Auto-enrolment into our pension scheme Annual season ticket loan & Banham interest-free loan Cycle to work & Tech scheme Training and development opportunities (including day releases for studies) Company equipment tailored to your role (laptop, mobile, additional screens, company van) Up to 50% off Banham products Quarterly Social Events including Summer Party and an Annual Christmas Event Employee recognition rewards and moments of magic prizes Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply) Enhanced Sick Pay for absence related to COVID-19 Charity events throughout the year - Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden. If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest. Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law. We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
Apr 19, 2024
Full time
Are you looking for an opportunity to work in a market-leading company? If the answer is 'Yes', Banham are looking for a Lock Service Administrator to join the Lock Service team. Who are we? Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference . Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. What can you bring to Banham? IT literate with good knowledge of Microsoft Excel Word and Outlook. Great written and verbal communication skills. Experience delivering fantastic customer service within an operational environment. Good geographical knowledge of the Southeast, Inner and Greater London. Ability to understand develop and apply coaching methods within the role. Good diary management skills Ability to work as part of the team Be proactive and flexible Can prioritise and plan work under pressure to meet deadlines Strong organisational skills Courteous and professional Being confident, thorough and collaborative Ability to work as part of a team as well as being productive by yourself Main duties & key responsibilities: Respond to emails, phone calls, queries and post from customers, engineers, and colleagues Book and rebook customers appointments Check and order items for the engineering team as necessary? General administration duties? Departmental reports Diary management for engineers Apply geographical/postcode knowledge to book calls in efficiently? Enter customer and account data in the correct format into the company's computer systems following the company's data program techniques and procedures.? Verify customer and account data by reviewing, correcting, updating data from both systems when account information is incomplete, inaccurate or missing.? Secure customer information by destroying credit/debit card information once the card has been used to take payment.? In line with the Company Handbook, maintaining operations by following company policies and procedures; reporting needed changes to your nominated manager or the appropriate department.? Maintain customer confidence and protecting operations by keeping information confidential.? Contribute to team effort by accomplishing related results as needed? Index and file of office records? Photocopy, scan and bind as required? Maintain good customer relations? Provide the correct advice and procedures to any customer's inquiring about Key Registration Assist customers with order queries Process trade orders through the system? Liaise with other departments to fulfil customer queries and to book installation dates.? Process key fob requests and queries through post, email and over the phone.? Assist with queries on locks, gates & grilles and be able to liaise with other departments when necessary.? Provide overflow support to other departments by picking up calls and providing administrative assistance. What will you get in return? You will be entitled to a highly competitive salary and a great range of benefits including: An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment) Hybrid working for non-field associated roles (3 days working from the office, 2 days working from home) Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries Subsidised Private Medical Cover after 12 months of service Auto-enrolment into our pension scheme Annual season ticket loan & Banham interest-free loan Cycle to work & Tech scheme Training and development opportunities (including day releases for studies) Company equipment tailored to your role (laptop, mobile, additional screens, company van) Up to 50% off Banham products Quarterly Social Events including Summer Party and an Annual Christmas Event Employee recognition rewards and moments of magic prizes Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply) Enhanced Sick Pay for absence related to COVID-19 Charity events throughout the year - Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden. If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest. Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law. We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
Background The Retail Implementation Team (RIT) within major retailer is accountable for introducing IT equipment into new Stores, Distribution Centres and Depots, as well as new, or changes to, the existing IT, voice, and data solutions across established sites, as necessitated by Business requirements. This activity spans the territories of the UK, Republic of Ireland, Channel Islands within main chain as well as Stores owned by our Franchise Partners. This vacancy sits within the Implementation Project Office function of the Team, and the successful Candidate will be responsible for delivery of both Project Co-Ordinator and Finance type activities within the role. The successful Candidate must have proven advanced skills in the use of Microsoft Excel and be able to perform accurate data entry. The successful Candidate will be responsible for the following key accountabilities: Ensure Purchase Order requests from RIT Project Managers are processed, logged and raised within SAP in a timely manner to support the wider deliverables within the Team. Provide accurate and timely updates to trackers to expedite approval from Budget Owners, and also reporting of hardware orders from a diverse supplier base to assist with the stock management/allocation process. Communicate in an effective manner with the RIT Finance Team and PMs with updates and issue resolution. Manage the goods receipting process end-to-end for their orders raised, including the collation of requests from PMs, logging them on the appropriate tracker for approval and submission. Perform tasks required by projects assigned. This may include store communications and tracking responses, project tracker/plan updates and report dissemination to Stakeholders. Maintenance of the Risk and Issues registers for projects assigned. Maintenance of plans for new Stores with tracking of relevant activities, accurate data presented at review meetings and for reporting purposes. Deliver Clash and opportunity plans on a weekly basis. Raising relevant Change Requests for project and new Store activities and support these through the Change Management governance process. Job Type: Temporary contractContract length: 6 months (possiblity of extension). Pay: £120.00-£140.00 per day £120-£140 is based on PAYE which will accrue holidays / pension contribution (unless opting out) If LTD company contractor rate £180 + depending on experience Schedule: Day shift (9am until 5pm) Monday to Friday Home Working Education: GCSE or equivalent (preferred) Experience: Administrative experience: 1 year (preferred) Language: English (preferred) Work Location: Remote
Apr 19, 2024
Full time
Background The Retail Implementation Team (RIT) within major retailer is accountable for introducing IT equipment into new Stores, Distribution Centres and Depots, as well as new, or changes to, the existing IT, voice, and data solutions across established sites, as necessitated by Business requirements. This activity spans the territories of the UK, Republic of Ireland, Channel Islands within main chain as well as Stores owned by our Franchise Partners. This vacancy sits within the Implementation Project Office function of the Team, and the successful Candidate will be responsible for delivery of both Project Co-Ordinator and Finance type activities within the role. The successful Candidate must have proven advanced skills in the use of Microsoft Excel and be able to perform accurate data entry. The successful Candidate will be responsible for the following key accountabilities: Ensure Purchase Order requests from RIT Project Managers are processed, logged and raised within SAP in a timely manner to support the wider deliverables within the Team. Provide accurate and timely updates to trackers to expedite approval from Budget Owners, and also reporting of hardware orders from a diverse supplier base to assist with the stock management/allocation process. Communicate in an effective manner with the RIT Finance Team and PMs with updates and issue resolution. Manage the goods receipting process end-to-end for their orders raised, including the collation of requests from PMs, logging them on the appropriate tracker for approval and submission. Perform tasks required by projects assigned. This may include store communications and tracking responses, project tracker/plan updates and report dissemination to Stakeholders. Maintenance of the Risk and Issues registers for projects assigned. Maintenance of plans for new Stores with tracking of relevant activities, accurate data presented at review meetings and for reporting purposes. Deliver Clash and opportunity plans on a weekly basis. Raising relevant Change Requests for project and new Store activities and support these through the Change Management governance process. Job Type: Temporary contractContract length: 6 months (possiblity of extension). Pay: £120.00-£140.00 per day £120-£140 is based on PAYE which will accrue holidays / pension contribution (unless opting out) If LTD company contractor rate £180 + depending on experience Schedule: Day shift (9am until 5pm) Monday to Friday Home Working Education: GCSE or equivalent (preferred) Experience: Administrative experience: 1 year (preferred) Language: English (preferred) Work Location: Remote
Business Unit : People & Comms Salary range: up to circa £50,000 per annum DOE + red-hot benefits Location: UK Flexible, Remote with occasional travel to a HUB for team collaboration. Contract type: Permanent Live for the weekday. Live a life more Virgin. Our Team We've a fantastic opportunity for a Digital Specialist to join our small but mighty team who are on a mission to create brilliant digital colleague experiences underpinned by straightforward processes. Are you a bit of a digital tech geek, but with that extra passion for exceptional service experiences? This role has the colleague at the heart - designing, building, and optimising self-serve tools and solutions that still create a human connection. Reporting into the Colleague Digital Tool Development Manager you'll have a key role in HR Citizen development of the digital strategic goals for the People & Comms Function. What you'll be doing As an SME in digital HR tools you'll create, develop, optimise, maintain, and update relevant People SharePoint sites, VMx and our virtual chat bot HaRi to enable colleagues to self-serve. Proactively reach out to all content owners for updates to policy/ process to ensure content in all HR digital channels is accurate, engaging and current. Leading the design and development of enhanced workflow/ case management solutions through Microsoft tools, Power apps and BI insights Working in partnership with a wide variety of internal and external partners to deliver a first-class digital experience for colleagues and people leaders. Implementing digital solutions designed to support quick / easy guidance support for our colleagues and people leaders and continue working with the Colleague Experience Squad to map out the current and proposed future colleague journey's (process, policy, touch points and technology) to enhance, explore continuous improvements and simplify the experience. Preparing and supporting the delivery of presentations HRLT and similar audiences, showcasing the HR digital colleague experience and where enhancement and efficiencies can be made. Being accountable for insights and real-time monitoring for HaRi queries, the updating of content to address queries that "fall out" of the process and enhance/optimise the HaRi capability - making iterative ongoing improvements. Completing technical impact assessments of any change to the service provided by our strategic partner Microsoft and take action to mitigate any downstream or user impact. We need you to have Experience of designing, developing, and implementing digital solutions along with working knowledge of process improvement and ability to automate where possible using the tools available. Experience with Microsoft power Platform, including Model driven Apps, Canvas Apps, Power Automate & Power Pages. Proven experience of successfully working across large complex projects which required collaboration and clear, engaging and impactful communication using SharePoint or other Microsoft applications. The ability to design, optimize and enhance digital channels including advanced knowledge of SharePoint, PowerBI & Teams A track record of creating process and workflow maps accompanied by expert knowledge of using tools such as Power BI/ Insights, Microsoft Excel and Visio. It's a bonus if you have but not essential Innovative mindset and curiosity, keeping up to date on the latest functionality being delivered by Microsoft in their wave releases. A flair for keeping the complex simple as you present data and solutions in an engaging, succinct way, adapting for your audience. Great listening and trouble shooting skills, the ability to understand a problem and complete comprehensive root cause analysis. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 10 Apr 2024 GMT Daylight Time Applications close: 24 Apr 2024 GMT Daylight Time
Apr 19, 2024
Full time
Business Unit : People & Comms Salary range: up to circa £50,000 per annum DOE + red-hot benefits Location: UK Flexible, Remote with occasional travel to a HUB for team collaboration. Contract type: Permanent Live for the weekday. Live a life more Virgin. Our Team We've a fantastic opportunity for a Digital Specialist to join our small but mighty team who are on a mission to create brilliant digital colleague experiences underpinned by straightforward processes. Are you a bit of a digital tech geek, but with that extra passion for exceptional service experiences? This role has the colleague at the heart - designing, building, and optimising self-serve tools and solutions that still create a human connection. Reporting into the Colleague Digital Tool Development Manager you'll have a key role in HR Citizen development of the digital strategic goals for the People & Comms Function. What you'll be doing As an SME in digital HR tools you'll create, develop, optimise, maintain, and update relevant People SharePoint sites, VMx and our virtual chat bot HaRi to enable colleagues to self-serve. Proactively reach out to all content owners for updates to policy/ process to ensure content in all HR digital channels is accurate, engaging and current. Leading the design and development of enhanced workflow/ case management solutions through Microsoft tools, Power apps and BI insights Working in partnership with a wide variety of internal and external partners to deliver a first-class digital experience for colleagues and people leaders. Implementing digital solutions designed to support quick / easy guidance support for our colleagues and people leaders and continue working with the Colleague Experience Squad to map out the current and proposed future colleague journey's (process, policy, touch points and technology) to enhance, explore continuous improvements and simplify the experience. Preparing and supporting the delivery of presentations HRLT and similar audiences, showcasing the HR digital colleague experience and where enhancement and efficiencies can be made. Being accountable for insights and real-time monitoring for HaRi queries, the updating of content to address queries that "fall out" of the process and enhance/optimise the HaRi capability - making iterative ongoing improvements. Completing technical impact assessments of any change to the service provided by our strategic partner Microsoft and take action to mitigate any downstream or user impact. We need you to have Experience of designing, developing, and implementing digital solutions along with working knowledge of process improvement and ability to automate where possible using the tools available. Experience with Microsoft power Platform, including Model driven Apps, Canvas Apps, Power Automate & Power Pages. Proven experience of successfully working across large complex projects which required collaboration and clear, engaging and impactful communication using SharePoint or other Microsoft applications. The ability to design, optimize and enhance digital channels including advanced knowledge of SharePoint, PowerBI & Teams A track record of creating process and workflow maps accompanied by expert knowledge of using tools such as Power BI/ Insights, Microsoft Excel and Visio. It's a bonus if you have but not essential Innovative mindset and curiosity, keeping up to date on the latest functionality being delivered by Microsoft in their wave releases. A flair for keeping the complex simple as you present data and solutions in an engaging, succinct way, adapting for your audience. Great listening and trouble shooting skills, the ability to understand a problem and complete comprehensive root cause analysis. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 10 Apr 2024 GMT Daylight Time Applications close: 24 Apr 2024 GMT Daylight Time
Job Overview The Senior Web Developer will be responsible for the creation and maintenance of our web applications. Your role will involve collaborating with cross-functional teams, managing projects, and ensuring the delivery of high-quality, scalable, and secure web solutions. This is an incredibly exciting time to be joining their technical delivery team as they continue to invest heavily in the team and wider department, including an increased focus on both the accessibility and usability of our user experiences. Requirements Commercial experience Experience of PHP MVC frameworks such as Laravel, Symfony or CodeIgniter Experience of using Test Driven Development in commercial projects; Demonstrable record of delivering high-quality object-oriented code and using SOLID principles; A strong grasp of MySQL with the ability to identify problematic or costly queries; Experience of React JS as well as other foundational front-end technologies e.g Vanilla Javascript/jQuery, HTML, CSS; Experience of Agile development methodologies e.g. Scrum Experience with REST APIs including less common HTTP Verbs Accountabilities Implementing well crafted, scalable, and resilient solutions used both by internal / external customers. Ownership of the delivery of software into the business. Participate in sprint planning to deliver regular iterations, and retrospectives to improve our processes. Promote software development best practices. Collaborate with business stakeholders to clarify ambiguous requirements and taking corrective action for issues in production. Perform exploratory work to investigate new technologies that we can leverage to solve business problems, as well as sizing changes to our existing platform. Reviewing colleagues code submissions, coaching enhancements, encouraging standards and identifying bugs. Collaborating with other teams to meet Company objectives. Using web content management systems. Reporting to Senior Managers & Key Stakeholders. Responding to reports of technical problems and working with the team to fix them quickly. Collecting and analysing data on website usage to improve performance. Any other duties within the scope, spirit and purpose of the job as reasonably requested. If you think you've got what it takes, click apply!
Apr 19, 2024
Full time
Job Overview The Senior Web Developer will be responsible for the creation and maintenance of our web applications. Your role will involve collaborating with cross-functional teams, managing projects, and ensuring the delivery of high-quality, scalable, and secure web solutions. This is an incredibly exciting time to be joining their technical delivery team as they continue to invest heavily in the team and wider department, including an increased focus on both the accessibility and usability of our user experiences. Requirements Commercial experience Experience of PHP MVC frameworks such as Laravel, Symfony or CodeIgniter Experience of using Test Driven Development in commercial projects; Demonstrable record of delivering high-quality object-oriented code and using SOLID principles; A strong grasp of MySQL with the ability to identify problematic or costly queries; Experience of React JS as well as other foundational front-end technologies e.g Vanilla Javascript/jQuery, HTML, CSS; Experience of Agile development methodologies e.g. Scrum Experience with REST APIs including less common HTTP Verbs Accountabilities Implementing well crafted, scalable, and resilient solutions used both by internal / external customers. Ownership of the delivery of software into the business. Participate in sprint planning to deliver regular iterations, and retrospectives to improve our processes. Promote software development best practices. Collaborate with business stakeholders to clarify ambiguous requirements and taking corrective action for issues in production. Perform exploratory work to investigate new technologies that we can leverage to solve business problems, as well as sizing changes to our existing platform. Reviewing colleagues code submissions, coaching enhancements, encouraging standards and identifying bugs. Collaborating with other teams to meet Company objectives. Using web content management systems. Reporting to Senior Managers & Key Stakeholders. Responding to reports of technical problems and working with the team to fix them quickly. Collecting and analysing data on website usage to improve performance. Any other duties within the scope, spirit and purpose of the job as reasonably requested. If you think you've got what it takes, click apply!
A very exciting energy client is seeking an experienced and highly skilled Enterprise Architect to join their highly collaborative team. Fantastic benefits: 25 days holiday, pension, employee assistance programmes and much more. This exciting client is looking for an Enterprise architect who can shape the technology architecture for corporate functions and contribute to the technology roadmap aligned with business objectives. This involves managing a group of Solution architects who deliver solutions to main stakeholders such as Operations, Analytics and Delivery teams who are composed of a mix-skill team of Developers, Data Engineers, Scrum masters, and UX/UI designers in-house and working with our outsourcing partners in a matrix-managed technology environment. As an Enterprise Architect you'll go through various transformational delivery solutions towards a digital-first philosophy and ultimately growth of their systems and tech services. You'll be working closely with Senior Managers and key stakeholders across the business to drive collaboration and communication between various teams. Working with their Architecture, Infrastructure, Delivery and Data teams, and then being able to drive decision-making processes that translate into highly technical documentation. Ideal Enterprise Architect You'll need at least 5 years of experience acting as a lead architect. You will be process-oriented and have vast experience with Cloud technologies. Key Responsibilities Responsible for documenting the technical and data architecture of the "as-is"and "to-be" solutions. Responsible for ensuring that solutions proposed by a project meet the strategic objectives of the product or service. Documenting the non-functional requirements across the different solutions. Accountable for ensuring the correct technical solutions and products are chosen. Accountable for ensuring chosen solutions meet the business, functional and non-functional requirements. Ensuring the technical transition approach meets the business requirements. Responsible for documenting the technology landscape, interfaces and data flow. Supporting solution ownership within the operating model of client. Ensuring that any project delivery meets the architecture strategy and policies. Responsible for developing and maintaining a clear roadmap for adopting new features. Expertise working as a Software Engineer who has built software solutions. Knowledge of programming languages (i.e. Python, Java, React, etc.) and infrastructure technologies (Azure, AWS, Terraform, Docker containers, etc). Desirable: Understanding of UX/UI practices and tools.
Apr 19, 2024
Full time
A very exciting energy client is seeking an experienced and highly skilled Enterprise Architect to join their highly collaborative team. Fantastic benefits: 25 days holiday, pension, employee assistance programmes and much more. This exciting client is looking for an Enterprise architect who can shape the technology architecture for corporate functions and contribute to the technology roadmap aligned with business objectives. This involves managing a group of Solution architects who deliver solutions to main stakeholders such as Operations, Analytics and Delivery teams who are composed of a mix-skill team of Developers, Data Engineers, Scrum masters, and UX/UI designers in-house and working with our outsourcing partners in a matrix-managed technology environment. As an Enterprise Architect you'll go through various transformational delivery solutions towards a digital-first philosophy and ultimately growth of their systems and tech services. You'll be working closely with Senior Managers and key stakeholders across the business to drive collaboration and communication between various teams. Working with their Architecture, Infrastructure, Delivery and Data teams, and then being able to drive decision-making processes that translate into highly technical documentation. Ideal Enterprise Architect You'll need at least 5 years of experience acting as a lead architect. You will be process-oriented and have vast experience with Cloud technologies. Key Responsibilities Responsible for documenting the technical and data architecture of the "as-is"and "to-be" solutions. Responsible for ensuring that solutions proposed by a project meet the strategic objectives of the product or service. Documenting the non-functional requirements across the different solutions. Accountable for ensuring the correct technical solutions and products are chosen. Accountable for ensuring chosen solutions meet the business, functional and non-functional requirements. Ensuring the technical transition approach meets the business requirements. Responsible for documenting the technology landscape, interfaces and data flow. Supporting solution ownership within the operating model of client. Ensuring that any project delivery meets the architecture strategy and policies. Responsible for developing and maintaining a clear roadmap for adopting new features. Expertise working as a Software Engineer who has built software solutions. Knowledge of programming languages (i.e. Python, Java, React, etc.) and infrastructure technologies (Azure, AWS, Terraform, Docker containers, etc). Desirable: Understanding of UX/UI practices and tools.
Role: PPC Analyst (Digital Advertising) Location: Huddersfield, West Yorkshire Salary: 35,000 DOE Benefits: hybrid working (3 days office / 2 days home-based), healthcare cash plan, birthday off after a year of service, staff discount scheme, We're seeking a passionate PPC Analyst to join our Marketing Department. This hands-on role involves utilising the latest tools and technologies to optimise traffic to our diverse array of websites while developing your advertising skills and contributing to our marketing success. You'll play a pivotal role in driving our paid search campaigns to meet targeted KPIs, leading with innovation and strategic insight. Here's what you can expect: Lead paid search campaigns, ensuring they align with specific KPIs and goals. Analyse performance data to uncover trends and opportunities for enhancement, conducting daily optimisations to maximise account effectiveness. Collaborate with conversion and SEO teams to elevate landing page experiences and refine overall search strategies. Work in partnership with cross-departmental teams to support shared projects. Enhance the continuous performance of PPC through innovative tests. Develop and execute campaign plans, leveraging your expertise to deliver exceptional results. Collaborate with digital and commercial teams to shape on-site and off-site strategies, contributing to overall group performance optimisation. Streamline processes and remain at the forefront of industry trends and best practices. Skills & Experience: Proven Expertise: Experience in managing PPC and Google Ads campaigns from inception to completion. Analytical Acumen: Strong analytical skills coupled with a results-driven mindset. Certifications and Proficiency: Google Ads certification is preferred, along with familiarity with bid management platforms. Systems Experience: Advanced proficiency in Microsoft Excel and experience with GA4, Facebook Business Manager, and Data Studio are advantageous. Initiative and Passion: Proactive, commercially minded, and self-motivated with a passion for technology and biddable media. REF-(Apply online only)
Apr 19, 2024
Full time
Role: PPC Analyst (Digital Advertising) Location: Huddersfield, West Yorkshire Salary: 35,000 DOE Benefits: hybrid working (3 days office / 2 days home-based), healthcare cash plan, birthday off after a year of service, staff discount scheme, We're seeking a passionate PPC Analyst to join our Marketing Department. This hands-on role involves utilising the latest tools and technologies to optimise traffic to our diverse array of websites while developing your advertising skills and contributing to our marketing success. You'll play a pivotal role in driving our paid search campaigns to meet targeted KPIs, leading with innovation and strategic insight. Here's what you can expect: Lead paid search campaigns, ensuring they align with specific KPIs and goals. Analyse performance data to uncover trends and opportunities for enhancement, conducting daily optimisations to maximise account effectiveness. Collaborate with conversion and SEO teams to elevate landing page experiences and refine overall search strategies. Work in partnership with cross-departmental teams to support shared projects. Enhance the continuous performance of PPC through innovative tests. Develop and execute campaign plans, leveraging your expertise to deliver exceptional results. Collaborate with digital and commercial teams to shape on-site and off-site strategies, contributing to overall group performance optimisation. Streamline processes and remain at the forefront of industry trends and best practices. Skills & Experience: Proven Expertise: Experience in managing PPC and Google Ads campaigns from inception to completion. Analytical Acumen: Strong analytical skills coupled with a results-driven mindset. Certifications and Proficiency: Google Ads certification is preferred, along with familiarity with bid management platforms. Systems Experience: Advanced proficiency in Microsoft Excel and experience with GA4, Facebook Business Manager, and Data Studio are advantageous. Initiative and Passion: Proactive, commercially minded, and self-motivated with a passion for technology and biddable media. REF-(Apply online only)
On behalf of our client, a leading Container Shipping Company, at Willis Global we re recruiting for an IT Manager to be based at offices in London. Reporting to the IT General Manager based at the company HQ, the IT Manager will be responsible for handling IT matters for the UK business. On Offer: The opportunity to join a top 10, globally recognized container shipping company Offering up to £70k per annum, dependant on experience Benefits such as 25 days annual leave, Private medical, Life Assurance, Company Pension & more Main Duties: 1st Response to Company Solutions COMPASS/BI and Coordinator Primary Response to Local Systems EDI/API setup, contact/communication/test support with local companies Extract user request data using SQL Review and improve existing system and processes. Allocate tickets effectively among the IT PIC (Ticket Management System) Implement and disseminate the HQ policies Training the End-User on the System Manage Local User Accounts Line management of staff within scope of responsibility Responding to urgent requests from business system users Required Skills: Ideally degree educated or equivalent within IT Extensive experience within IT work related to shipping / freight forwarding / logistics industry Experience of program basic and detailed design Strong experience of EDI/API knowledge and operation Source code analysis based on JAVA/Spring and SQL programming (not actual development work) Experience in direct and indirect security processes such as security and auditing and AEO certification Experience of team project and leading role For full details, contact Willis Global - Experts in Recruiting
Apr 19, 2024
Full time
On behalf of our client, a leading Container Shipping Company, at Willis Global we re recruiting for an IT Manager to be based at offices in London. Reporting to the IT General Manager based at the company HQ, the IT Manager will be responsible for handling IT matters for the UK business. On Offer: The opportunity to join a top 10, globally recognized container shipping company Offering up to £70k per annum, dependant on experience Benefits such as 25 days annual leave, Private medical, Life Assurance, Company Pension & more Main Duties: 1st Response to Company Solutions COMPASS/BI and Coordinator Primary Response to Local Systems EDI/API setup, contact/communication/test support with local companies Extract user request data using SQL Review and improve existing system and processes. Allocate tickets effectively among the IT PIC (Ticket Management System) Implement and disseminate the HQ policies Training the End-User on the System Manage Local User Accounts Line management of staff within scope of responsibility Responding to urgent requests from business system users Required Skills: Ideally degree educated or equivalent within IT Extensive experience within IT work related to shipping / freight forwarding / logistics industry Experience of program basic and detailed design Strong experience of EDI/API knowledge and operation Source code analysis based on JAVA/Spring and SQL programming (not actual development work) Experience in direct and indirect security processes such as security and auditing and AEO certification Experience of team project and leading role For full details, contact Willis Global - Experts in Recruiting
Head of BI and Analytics Whitehall Resources currently require an experienced Head of BI and Analytics to work with a key client *Please note this role is Inside IR35* Job Description: . Looking for someone with ideally a technology industry background, this person is coming in to run with what they currently have - not looking for someone to reinvent the processes. Will need to be experienced in Agile Scrum but not a Scrum master . Must have experience with data - they use Power Bi but are building reusable repeatable assets rather than creating new things all the time - the focus is for it to be self service Key responsibilities & accountabilities . Squad Alignment and Prioritisation Management, aligned to OKRs of Business Domains. . Acts as the Delivery Manager for the assigned Business Domain. . Facilitates Cross-Functional Alignment with other Data Leaders. . Manages expectations of SLT-1, reducing and managing escalations. . Accountable for driving value within the business domain. . Ensures recognition from the business domain towards the team. . Takes accountability for customer success management. . Strategically prioritises business initiatives. . Achieves 100% delivery of the Business Layer for the assigned Business Domain. . Functions as the Business Domain Data Owner. . Regularly meets with other Heads for collaboration. . Stays informed about business changes and effectively communicates them to the wider team. . Contributes to the design of the Business Layer. . Provides valuable information for the Self-Service Platform. Essential skills, knowledge, or experience (Inc. professional or technical qualifications) . Proven ability to develop deep relationships with business stakeholders, especially at SLT-1 level. . Technical expertise combined with in-depth knowledge of specific business domains. . Strong leadership and people management skills. . Exceptional squad alignment and prioritisation management . Effective cross-functional collaboration with other Data Leaders. . Experience in expectation management, conflict resolution, and customer success. . Strategic thinking and prioritisation for efficient delivery. . Comprehensive understanding of business layers and data ownership. . Excellent communication skills to convey business changes and contribute to design. . Demonstrated contribution to a Self-Service Platform. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
Apr 19, 2024
Contractor
Head of BI and Analytics Whitehall Resources currently require an experienced Head of BI and Analytics to work with a key client *Please note this role is Inside IR35* Job Description: . Looking for someone with ideally a technology industry background, this person is coming in to run with what they currently have - not looking for someone to reinvent the processes. Will need to be experienced in Agile Scrum but not a Scrum master . Must have experience with data - they use Power Bi but are building reusable repeatable assets rather than creating new things all the time - the focus is for it to be self service Key responsibilities & accountabilities . Squad Alignment and Prioritisation Management, aligned to OKRs of Business Domains. . Acts as the Delivery Manager for the assigned Business Domain. . Facilitates Cross-Functional Alignment with other Data Leaders. . Manages expectations of SLT-1, reducing and managing escalations. . Accountable for driving value within the business domain. . Ensures recognition from the business domain towards the team. . Takes accountability for customer success management. . Strategically prioritises business initiatives. . Achieves 100% delivery of the Business Layer for the assigned Business Domain. . Functions as the Business Domain Data Owner. . Regularly meets with other Heads for collaboration. . Stays informed about business changes and effectively communicates them to the wider team. . Contributes to the design of the Business Layer. . Provides valuable information for the Self-Service Platform. Essential skills, knowledge, or experience (Inc. professional or technical qualifications) . Proven ability to develop deep relationships with business stakeholders, especially at SLT-1 level. . Technical expertise combined with in-depth knowledge of specific business domains. . Strong leadership and people management skills. . Exceptional squad alignment and prioritisation management . Effective cross-functional collaboration with other Data Leaders. . Experience in expectation management, conflict resolution, and customer success. . Strategic thinking and prioritisation for efficient delivery. . Comprehensive understanding of business layers and data ownership. . Excellent communication skills to convey business changes and contribute to design. . Demonstrated contribution to a Self-Service Platform. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
IT Systems Support Manager Malvern Office Based Monday to Friday 9am-5pm £35,000 Our client is an expert in their field. They are small business with a diverse portfolio customers and ambitious growth plans. They are now looking for an experienced IT System Support Manager to help with these growth plans. Are you the right person for the job? Proven experience in IT system management and system monitoring Strong technical skills with the ability to troubleshoot hardware and software issues Excellent communication and interpersonal skills Proactive attitude with a passion for continuous improvement Familiarity with ecommerce platforms and website management is advantageous What will your role look like? As the IT System Support Manager, you'll play a pivotal role in ensuring the smooth operation of IT systems. Here's what you'll be responsible for: Asset Management: Oversee the management of the company's internet and IT assets, ensuring all equipment is maintained to the highest standards Continuous Improvement: Stay updated on IT developments and make recommendations to improve the company s IT provision in line with company needs Vendor Relations: Maintain relationships with IT partners to ensure effective communication and development opportunities for the business System Enhancement: Collaborate with software developers to improve existing systems, including support for marketing partners on the website and ecommerce platforms Performance Monitoring: Monitor IT performance and compare it with business targets to ensure alignment Technical Support: Provide IT support to staff, handling diagnosis and troubleshooting of hardware and software faults Query Management: Log and analyse queries from employees and external parties to identify trends and issues Reporting: Produce reports for senior management and contribute to strategic planning for IT Email and Domain Management: Manage the company's email accounts and domain names Induction Support: Assist in the induction of new staff by providing equipment, software configuration, and IT systems training General Responsibilities and Expected Standards: In addition to your specific IT responsibilities, you'll be expected to: Maintain a high standard of customer service and care within your area of responsibility Adhere to all company policies and procedures Ensure all work produced meets high-quality standards and follows company procedures Prioritise health and safety standards, following safe working practices Take responsibility for environmental sustainability in your work What can you expect in return? A fantastic work-life balance, allowing you to excel in your role while enjoying your personal life A pension contribution to secure your financial future A contribution to the cost for a Private health for your well-being Peace of mind with death in service insurance 20 days of holiday, plus bank holidays, to recharge and enjoy life outside of work What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
Apr 19, 2024
Full time
IT Systems Support Manager Malvern Office Based Monday to Friday 9am-5pm £35,000 Our client is an expert in their field. They are small business with a diverse portfolio customers and ambitious growth plans. They are now looking for an experienced IT System Support Manager to help with these growth plans. Are you the right person for the job? Proven experience in IT system management and system monitoring Strong technical skills with the ability to troubleshoot hardware and software issues Excellent communication and interpersonal skills Proactive attitude with a passion for continuous improvement Familiarity with ecommerce platforms and website management is advantageous What will your role look like? As the IT System Support Manager, you'll play a pivotal role in ensuring the smooth operation of IT systems. Here's what you'll be responsible for: Asset Management: Oversee the management of the company's internet and IT assets, ensuring all equipment is maintained to the highest standards Continuous Improvement: Stay updated on IT developments and make recommendations to improve the company s IT provision in line with company needs Vendor Relations: Maintain relationships with IT partners to ensure effective communication and development opportunities for the business System Enhancement: Collaborate with software developers to improve existing systems, including support for marketing partners on the website and ecommerce platforms Performance Monitoring: Monitor IT performance and compare it with business targets to ensure alignment Technical Support: Provide IT support to staff, handling diagnosis and troubleshooting of hardware and software faults Query Management: Log and analyse queries from employees and external parties to identify trends and issues Reporting: Produce reports for senior management and contribute to strategic planning for IT Email and Domain Management: Manage the company's email accounts and domain names Induction Support: Assist in the induction of new staff by providing equipment, software configuration, and IT systems training General Responsibilities and Expected Standards: In addition to your specific IT responsibilities, you'll be expected to: Maintain a high standard of customer service and care within your area of responsibility Adhere to all company policies and procedures Ensure all work produced meets high-quality standards and follows company procedures Prioritise health and safety standards, following safe working practices Take responsibility for environmental sustainability in your work What can you expect in return? A fantastic work-life balance, allowing you to excel in your role while enjoying your personal life A pension contribution to secure your financial future A contribution to the cost for a Private health for your well-being Peace of mind with death in service insurance 20 days of holiday, plus bank holidays, to recharge and enjoy life outside of work What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.