As a ServiceNow Service Architect, your mission will be to architect solutions that not only adhere to best practices but also push the boundaries of what's possible with ServiceNow. You will be at the forefront of delivering for the business, rolling out new processes, features, and improvements across various ServiceNow modules such as ITSM, CSM, ITOM, FSM, and Domain Separation. ServiceNow Service Architect - REMOTE (Successful candidates must qualify for security clearance checks) Salary: 80,0000 to 100,000 per annum - plus benefits and healthcare options Location: UK-Wide (REMOTE) Our client is a UK Cloud, Connectivity, Communications, and Cyber Security pioneer, and a trusted technology partner for more than 3000 companies. They are looking for an experienced ServiceNow Service Architect to join their Operational Excellence Team who have a pipeline of exciting projects! This is unique opportunity for an Architect to enhance their digital career. Principal Accountabilities: Strategic Design and Implementation: Lead the overall design of large-scale ServiceNow applications, focusing on creating high-value technical solutions. Oversee the integration of ServiceNow with other platforms, ensuring seamless data flow and system functionality. Develop and maintain system documentation, process flows, and design documents. Platform Enhancement and Management: Evaluate new features with each ServiceNow release, assessing their applicability to our environment. Manage upgrade cycles and implement new functionalities to enhance user experience. Continuously improve ServiceNow capabilities and propose integrations with other tools as needed. Governance and Best Practices: Provide strategic recommendations around technical best practices and industry trends. Define and run architecture governance processes, shaping the architectural strategy to align with business objectives. Maintain a strong focus on ITIL processes and ServiceNow solutions. Team Collaboration and Leadership: Work closely with stakeholders, team members, and clients, offering expert input and guiding junior members. Participate in Design Authority meetings to review and approve technical solutions. Collaborate in process flow analysis and redesign alongside Project Managers. Preferred: Deep knowledge and experience in designing and implementing ServiceNow solutions, particularly in ITSM, CSM, ITOM, FSM, and Domain Separation. Visionary in ServiceNow architecture, with a talent for weaving ITSM, CSM, ITOM, FSM, and Domain Separation into a masterpiece. 1 undergraduate degree or higher in any subject covering Engineering, Mathematics, Computer Science, or Business. ServiceNow Certified System Administrator (CSA) ITIL Foundation ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) ServiceNow Certified Application Developer (CAD) - advantageous To apply please click the "Apply" button and follow the instructions. For a further discussion, please contact Aaron Perdesi on (phone number removed). 83zero Consulting Limited is a boutique consultancy specialising in Software Development & Agile within the UK. We provide high quality interim and permanent senior IT professionals.
Mar 28, 2024
Full time
As a ServiceNow Service Architect, your mission will be to architect solutions that not only adhere to best practices but also push the boundaries of what's possible with ServiceNow. You will be at the forefront of delivering for the business, rolling out new processes, features, and improvements across various ServiceNow modules such as ITSM, CSM, ITOM, FSM, and Domain Separation. ServiceNow Service Architect - REMOTE (Successful candidates must qualify for security clearance checks) Salary: 80,0000 to 100,000 per annum - plus benefits and healthcare options Location: UK-Wide (REMOTE) Our client is a UK Cloud, Connectivity, Communications, and Cyber Security pioneer, and a trusted technology partner for more than 3000 companies. They are looking for an experienced ServiceNow Service Architect to join their Operational Excellence Team who have a pipeline of exciting projects! This is unique opportunity for an Architect to enhance their digital career. Principal Accountabilities: Strategic Design and Implementation: Lead the overall design of large-scale ServiceNow applications, focusing on creating high-value technical solutions. Oversee the integration of ServiceNow with other platforms, ensuring seamless data flow and system functionality. Develop and maintain system documentation, process flows, and design documents. Platform Enhancement and Management: Evaluate new features with each ServiceNow release, assessing their applicability to our environment. Manage upgrade cycles and implement new functionalities to enhance user experience. Continuously improve ServiceNow capabilities and propose integrations with other tools as needed. Governance and Best Practices: Provide strategic recommendations around technical best practices and industry trends. Define and run architecture governance processes, shaping the architectural strategy to align with business objectives. Maintain a strong focus on ITIL processes and ServiceNow solutions. Team Collaboration and Leadership: Work closely with stakeholders, team members, and clients, offering expert input and guiding junior members. Participate in Design Authority meetings to review and approve technical solutions. Collaborate in process flow analysis and redesign alongside Project Managers. Preferred: Deep knowledge and experience in designing and implementing ServiceNow solutions, particularly in ITSM, CSM, ITOM, FSM, and Domain Separation. Visionary in ServiceNow architecture, with a talent for weaving ITSM, CSM, ITOM, FSM, and Domain Separation into a masterpiece. 1 undergraduate degree or higher in any subject covering Engineering, Mathematics, Computer Science, or Business. ServiceNow Certified System Administrator (CSA) ITIL Foundation ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) ServiceNow Certified Application Developer (CAD) - advantageous To apply please click the "Apply" button and follow the instructions. For a further discussion, please contact Aaron Perdesi on (phone number removed). 83zero Consulting Limited is a boutique consultancy specialising in Software Development & Agile within the UK. We provide high quality interim and permanent senior IT professionals.
As a ServiceNow Service Architect, your mission will be to architect solutions that not only adhere to best practices but also push the boundaries of what's possible with ServiceNow. You will be at the forefront of delivering for the business, rolling out new processes, features, and improvements across various ServiceNow modules such as ITSM, CSM, ITOM, FSM, and Domain Separation. ServiceNow Service Architect - REMOTE (Successful candidates must qualify for security clearance checks) Salary: 80,0000 to 100,000 per annum - plus benefits and healthcare options Location: UK-Wide (REMOTE) Our client is a UK Cloud, Connectivity, Communications, and Cyber Security pioneer, and a trusted technology partner for more than 3000 companies. They are looking for an experienced ServiceNow Service Architect to join their Operational Excellence Team who have a pipeline of exciting projects! This is unique opportunity for an Architect to enhance their digital career. Principal Accountabilities: Strategic Design and Implementation: Lead the overall design of large-scale ServiceNow applications, focusing on creating high-value technical solutions. Oversee the integration of ServiceNow with other platforms, ensuring seamless data flow and system functionality. Develop and maintain system documentation, process flows, and design documents. Platform Enhancement and Management: Evaluate new features with each ServiceNow release, assessing their applicability to our environment. Manage upgrade cycles and implement new functionalities to enhance user experience. Continuously improve ServiceNow capabilities and propose integrations with other tools as needed. Governance and Best Practices: Provide strategic recommendations around technical best practices and industry trends. Define and run architecture governance processes, shaping the architectural strategy to align with business objectives. Maintain a strong focus on ITIL processes and ServiceNow solutions. Team Collaboration and Leadership: Work closely with stakeholders, team members, and clients, offering expert input and guiding junior members. Participate in Design Authority meetings to review and approve technical solutions. Collaborate in process flow analysis and redesign alongside Project Managers. Preferred: Deep knowledge and experience in designing and implementing ServiceNow solutions, particularly in ITSM, CSM, ITOM, FSM, and Domain Separation. Visionary in ServiceNow architecture, with a talent for weaving ITSM, CSM, ITOM, FSM, and Domain Separation into a masterpiece. 1 undergraduate degree or higher in any subject covering Engineering, Mathematics, Computer Science, or Business. ServiceNow Certified System Administrator (CSA) ITIL Foundation ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) ServiceNow Certified Application Developer (CAD) - advantageous To apply please click the "Apply" button and follow the instructions. For a further discussion, please contact Aaron Perdesi on (phone number removed). 83zero Consulting Limited is a boutique consultancy specialising in Software Development & Agile within the UK. We provide high quality interim and permanent senior IT professionals.
Mar 28, 2024
Full time
As a ServiceNow Service Architect, your mission will be to architect solutions that not only adhere to best practices but also push the boundaries of what's possible with ServiceNow. You will be at the forefront of delivering for the business, rolling out new processes, features, and improvements across various ServiceNow modules such as ITSM, CSM, ITOM, FSM, and Domain Separation. ServiceNow Service Architect - REMOTE (Successful candidates must qualify for security clearance checks) Salary: 80,0000 to 100,000 per annum - plus benefits and healthcare options Location: UK-Wide (REMOTE) Our client is a UK Cloud, Connectivity, Communications, and Cyber Security pioneer, and a trusted technology partner for more than 3000 companies. They are looking for an experienced ServiceNow Service Architect to join their Operational Excellence Team who have a pipeline of exciting projects! This is unique opportunity for an Architect to enhance their digital career. Principal Accountabilities: Strategic Design and Implementation: Lead the overall design of large-scale ServiceNow applications, focusing on creating high-value technical solutions. Oversee the integration of ServiceNow with other platforms, ensuring seamless data flow and system functionality. Develop and maintain system documentation, process flows, and design documents. Platform Enhancement and Management: Evaluate new features with each ServiceNow release, assessing their applicability to our environment. Manage upgrade cycles and implement new functionalities to enhance user experience. Continuously improve ServiceNow capabilities and propose integrations with other tools as needed. Governance and Best Practices: Provide strategic recommendations around technical best practices and industry trends. Define and run architecture governance processes, shaping the architectural strategy to align with business objectives. Maintain a strong focus on ITIL processes and ServiceNow solutions. Team Collaboration and Leadership: Work closely with stakeholders, team members, and clients, offering expert input and guiding junior members. Participate in Design Authority meetings to review and approve technical solutions. Collaborate in process flow analysis and redesign alongside Project Managers. Preferred: Deep knowledge and experience in designing and implementing ServiceNow solutions, particularly in ITSM, CSM, ITOM, FSM, and Domain Separation. Visionary in ServiceNow architecture, with a talent for weaving ITSM, CSM, ITOM, FSM, and Domain Separation into a masterpiece. 1 undergraduate degree or higher in any subject covering Engineering, Mathematics, Computer Science, or Business. ServiceNow Certified System Administrator (CSA) ITIL Foundation ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) ServiceNow Certified Application Developer (CAD) - advantageous To apply please click the "Apply" button and follow the instructions. For a further discussion, please contact Aaron Perdesi on (phone number removed). 83zero Consulting Limited is a boutique consultancy specialising in Software Development & Agile within the UK. We provide high quality interim and permanent senior IT professionals.
This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as an ServiceNow Administrator on a highly secure site near Reading. Hybrid working is supported. ServiceNow Administrator Job Summary: As the Service Now Administrator you will work on a variety of projects to implement the HR Service Delivery (HRSD) module in ServiceNow, working with key project stakeholders and the Platform Administrators to ensure user requirements are understood, developed, tested, and delivered to specification. Your job will be a mix of Service Now development and administration. Some of your tasks will include: Documenting business requirements. Building of service catalogue items and workflows in ITSM and CSM modules. Perform gap analysis. Assist with the UAT Process including writing and reviewing QA and UAT test scripts. Essential skills: Experience implementing ServiceNow HR Service Delivery applications. Active SC Clearance. Experience in HR transformation projects and processes. Experience working in an Agile or Waterfall environment. Benefits: Group personal pension Life cover Income protection Critical illness Healthcare Holidays - 23 days with option to buy/sell Childcare vouchers Health cash plan Hours: Mon - Fri Mon - Thurs (every other week) If the ServiceNow Administrator is of interest and you are ready for a new role working with one of the leaders in the defence sector please apply below.
Mar 28, 2024
Full time
This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as an ServiceNow Administrator on a highly secure site near Reading. Hybrid working is supported. ServiceNow Administrator Job Summary: As the Service Now Administrator you will work on a variety of projects to implement the HR Service Delivery (HRSD) module in ServiceNow, working with key project stakeholders and the Platform Administrators to ensure user requirements are understood, developed, tested, and delivered to specification. Your job will be a mix of Service Now development and administration. Some of your tasks will include: Documenting business requirements. Building of service catalogue items and workflows in ITSM and CSM modules. Perform gap analysis. Assist with the UAT Process including writing and reviewing QA and UAT test scripts. Essential skills: Experience implementing ServiceNow HR Service Delivery applications. Active SC Clearance. Experience in HR transformation projects and processes. Experience working in an Agile or Waterfall environment. Benefits: Group personal pension Life cover Income protection Critical illness Healthcare Holidays - 23 days with option to buy/sell Childcare vouchers Health cash plan Hours: Mon - Fri Mon - Thurs (every other week) If the ServiceNow Administrator is of interest and you are ready for a new role working with one of the leaders in the defence sector please apply below.
We are currently recruiting for a Linux Infrastructure Specialist for a major Government organisation on a 12 month initial contract. As the Linux Infrastructure Specialist you will design, build, manage, and supports the infrastructure services that underpin all internal user services and services to the public. As an Infrastructure Engineer working in the Linux team, you will utilise your knowledge and skills of Linux technologies to support and maintain the Linux estate. This will also include: Keeping the estate secure and compliant. Using the Service Management toolset, respond to Incidents, manage changes, and investigate problems to a satisfactory conclusion, minimising disruption to Linux services and ensuring service continuity of the Linux estate. Work with team members, sharing your knowledge and supporting others, helping the team meet their goals. Engage with project and technology teams, ensuring that consideration is taken for the supportability of Linux services. Look for opportunities to enhance the level of service delivered to users of the Linux services. The ideal candidate will have: Advanced Redhat Enterprise Linux skills including desktop and server based systems Past experience in a Linux Consultant, Linux Systems Administrator or Infrastructure Engineer based role Ideally Certified in Redhat Experience using Linux tools to diagnose performance issues Familiar in the use of ServiceNow or similar service management tool Excellent communication, mentoring and team work based skills Preference will be given to candidates who hold current SC Security Clearance however those eligible to apply will be considered. Day rate: £600 per day via Umbrella Company 1-2 days per month in the Exeter office will be required.
Mar 28, 2024
Contractor
We are currently recruiting for a Linux Infrastructure Specialist for a major Government organisation on a 12 month initial contract. As the Linux Infrastructure Specialist you will design, build, manage, and supports the infrastructure services that underpin all internal user services and services to the public. As an Infrastructure Engineer working in the Linux team, you will utilise your knowledge and skills of Linux technologies to support and maintain the Linux estate. This will also include: Keeping the estate secure and compliant. Using the Service Management toolset, respond to Incidents, manage changes, and investigate problems to a satisfactory conclusion, minimising disruption to Linux services and ensuring service continuity of the Linux estate. Work with team members, sharing your knowledge and supporting others, helping the team meet their goals. Engage with project and technology teams, ensuring that consideration is taken for the supportability of Linux services. Look for opportunities to enhance the level of service delivered to users of the Linux services. The ideal candidate will have: Advanced Redhat Enterprise Linux skills including desktop and server based systems Past experience in a Linux Consultant, Linux Systems Administrator or Infrastructure Engineer based role Ideally Certified in Redhat Experience using Linux tools to diagnose performance issues Familiar in the use of ServiceNow or similar service management tool Excellent communication, mentoring and team work based skills Preference will be given to candidates who hold current SC Security Clearance however those eligible to apply will be considered. Day rate: £600 per day via Umbrella Company 1-2 days per month in the Exeter office will be required.
In depth knowledge of Messaging products and extensive experience of their build, configuration and demise - Multi-product, multi-version, multi-platform, with in-depth knowledge of the products technical implementation in a complex enterprise organisation - 5+ years of proven IBM MQ Administration experience - Expert level knowledge in design, installation, configuration, fixpack upgrade, and administration of IBM MQ & BRK - Expert level knowledge in deploying and configuring highly available IBM MQ solutions (RDQM, MQHA with VCS and Pacemaker etc) - SSL certificate management experience - Problem solving / analytical skills, tools, and techniques with experience in troubleshooting MQ issues as well as other complex MQ & Broker performance issues - Detailed knowledge of Linux & Windows OS administration is essential - Experience working or integrating with Apache Kafka, Amazon MQ, Active MQ and Solace - Experience with CI/CD pipelines (preferable DevOps Pipelines and Ansible) - Understanding of ITIL and ITSM frameworks - Experience with change management processes and tools (preferably ServiceNow) - Ability to work, learn new applications, and resolve issues quickly. - Ability to clearly document and explain symptoms and solutions to complex problems Responsibilities: • Design and engineer software with the customer/user experience as a key objective • Actively contributes to Technology Engineering Practice by sharing Subject Matter Expertise from their area of specialism, best practice and learnings. • Drives adherence to all standards and policies within their area of Technology Engineering. • Delivery and support of data related infrastructure and architecture to optimise data storage and consumption across the bank, including addressing functional and non-functional requirements relevant to data in large applications. • Design and develop applications for internal and external users focussing on the interface and front-end usability of the application. • Engineer and implement security measures for the protection of internal and external systems, networks, products and services. • Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data. • Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team. • Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered. • Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable • Ensuring compliance with all relevant controls and standards.
Mar 27, 2024
Full time
In depth knowledge of Messaging products and extensive experience of their build, configuration and demise - Multi-product, multi-version, multi-platform, with in-depth knowledge of the products technical implementation in a complex enterprise organisation - 5+ years of proven IBM MQ Administration experience - Expert level knowledge in design, installation, configuration, fixpack upgrade, and administration of IBM MQ & BRK - Expert level knowledge in deploying and configuring highly available IBM MQ solutions (RDQM, MQHA with VCS and Pacemaker etc) - SSL certificate management experience - Problem solving / analytical skills, tools, and techniques with experience in troubleshooting MQ issues as well as other complex MQ & Broker performance issues - Detailed knowledge of Linux & Windows OS administration is essential - Experience working or integrating with Apache Kafka, Amazon MQ, Active MQ and Solace - Experience with CI/CD pipelines (preferable DevOps Pipelines and Ansible) - Understanding of ITIL and ITSM frameworks - Experience with change management processes and tools (preferably ServiceNow) - Ability to work, learn new applications, and resolve issues quickly. - Ability to clearly document and explain symptoms and solutions to complex problems Responsibilities: • Design and engineer software with the customer/user experience as a key objective • Actively contributes to Technology Engineering Practice by sharing Subject Matter Expertise from their area of specialism, best practice and learnings. • Drives adherence to all standards and policies within their area of Technology Engineering. • Delivery and support of data related infrastructure and architecture to optimise data storage and consumption across the bank, including addressing functional and non-functional requirements relevant to data in large applications. • Design and develop applications for internal and external users focussing on the interface and front-end usability of the application. • Engineer and implement security measures for the protection of internal and external systems, networks, products and services. • Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data. • Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team. • Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered. • Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable • Ensuring compliance with all relevant controls and standards.
This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as an ServiceNow Administrator on a highly secure site near Erskine. some hybrid working is supported after training. ServiceNow Administrator Job Summary: As the Service Now Administrator you will work on a variety of projects to implement the HR Service Delivery (HRSD) module in ServiceNow, working with key project stakeholders and the Platform Administrators to ensure user requirements are understood, developed, tested, and delivered to specification. Your job will be a mix of Service Now development and administration. Some of your tasks will include: Documenting business requirements. Building of service catalogue items and workflows in ITSM and CSM modules. Perform gap analysis. Assist with the UAT Process including writing and reviewing QA and UAT test scripts. Essential skills: Experience implementing ServiceNow HR Service Delivery applications. Active SC Clearance. Experience in HR transformation projects and processes. Experience working in an Agile or Waterfall environment. Benefits: Group personal pension Life cover Income protection Critical illness Healthcare Holidays - 23 days with option to buy/sell Childcare vouchers Health cash plan Hours: Mon - Fri Mon - Thurs (every other week) If the ServiceNow Administrator is of interest and you are ready for a new role working with one of the leaders in the defence sector please apply below.
Mar 27, 2024
Full time
This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as an ServiceNow Administrator on a highly secure site near Erskine. some hybrid working is supported after training. ServiceNow Administrator Job Summary: As the Service Now Administrator you will work on a variety of projects to implement the HR Service Delivery (HRSD) module in ServiceNow, working with key project stakeholders and the Platform Administrators to ensure user requirements are understood, developed, tested, and delivered to specification. Your job will be a mix of Service Now development and administration. Some of your tasks will include: Documenting business requirements. Building of service catalogue items and workflows in ITSM and CSM modules. Perform gap analysis. Assist with the UAT Process including writing and reviewing QA and UAT test scripts. Essential skills: Experience implementing ServiceNow HR Service Delivery applications. Active SC Clearance. Experience in HR transformation projects and processes. Experience working in an Agile or Waterfall environment. Benefits: Group personal pension Life cover Income protection Critical illness Healthcare Holidays - 23 days with option to buy/sell Childcare vouchers Health cash plan Hours: Mon - Fri Mon - Thurs (every other week) If the ServiceNow Administrator is of interest and you are ready for a new role working with one of the leaders in the defence sector please apply below.
Role : ServiceNow GRC Architect Location: London The company: Wipro is an exciting organisation to work for. We ranked as a "Top Employer" as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters. The Role: As a ServiceNow Technical Lead / Solution Architect operating across the enterprise within the capability team, you will be responsible for leading scoping, design, development, and implementation activities across client projects to deliver world class ServiceNow-based solutions. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client engagement leads, ServiceNow architects, connected service teams, project managers, business analysts, developers, and testers to guide the design through to implementation and beyond whilst ensuring company risk and quality standards are adhered to. Responsibilities: Lead the technical delivery of projects based on the ServiceNow platform: • Define technical solutions (at an architectural and design level of detail) • Provide technical leadership and mentoring to junior architects and offshore development teams • Deliver compelling solution demonstrations across the ServiceNow platform • Design and deliver technical integrations between ServiceNow, client IT and business services • Hands-on experience in the new UI ServiceNow has brought into the platform, like, Workspace, Generative AI, MS Office integration, Self Service Portal etc. • Good experience in integrating ServiceNow platform apps with external systems like SAP, Workday, Coupa, or any other GRC tools like Archer, and MetricStream. • Assist development teams in resolving complex technical issues through all stages of the project lifecycle. • The continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community, and other resources. • Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of the company as an advisor of choice • Support the ServiceNow presales opportunity lifecycle • Build constructive, working relationships with companies' global network of ServiceNow resources • Contribute to the development of companies ServiceNow product roadmap. • Ensure the project delivery team complies with companies' solution architecture standards and frameworks • Operate as a member of the wider company's community, sharing knowledge across functions and building your network within the firm. Required Skills & Experience: • Proven experience in consulting / professional services and technical delivery. • A proven track record of delivering complex technology projects on the ServiceNow platform on time and budget as a Solution Architect. • Experience in leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions. • Certified ServiceNow System Administrator. • Certified Implementation Specialist in at least 1 product suite ( Risk and Compliance, SecOps , HRSD). • Certified in ITIL Foundation (v3 or v4). • Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS, and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages. • Deep understanding of the key technologies relevant to the ServiceNow integration solutions including Integration Hub, SSO, Web Services, LDAP, JDBC, etc. • Experience with delivering solutions in complex client environments. • Understanding of common business analysis techniques and approaches. • Experience with agile and traditional software and project methodologies. • Able to communicate with impact, in a way that is open, honest, consistent, and clear to influence and align stakeholders around a proposed approach. • Strong negotiator, influencer, and team player, used to managing multiple stakeholders in demanding time-critical situations. • Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals. • Passionate about areas of expertise, managing your development by learning continuously from experience and seeking out development opportunities. Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include; Contributory pension Extra holiday purchase Life insurance policy Private medical insurance Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome. GRC Consulting
Mar 26, 2024
Full time
Role : ServiceNow GRC Architect Location: London The company: Wipro is an exciting organisation to work for. We ranked as a "Top Employer" as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters. The Role: As a ServiceNow Technical Lead / Solution Architect operating across the enterprise within the capability team, you will be responsible for leading scoping, design, development, and implementation activities across client projects to deliver world class ServiceNow-based solutions. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client engagement leads, ServiceNow architects, connected service teams, project managers, business analysts, developers, and testers to guide the design through to implementation and beyond whilst ensuring company risk and quality standards are adhered to. Responsibilities: Lead the technical delivery of projects based on the ServiceNow platform: • Define technical solutions (at an architectural and design level of detail) • Provide technical leadership and mentoring to junior architects and offshore development teams • Deliver compelling solution demonstrations across the ServiceNow platform • Design and deliver technical integrations between ServiceNow, client IT and business services • Hands-on experience in the new UI ServiceNow has brought into the platform, like, Workspace, Generative AI, MS Office integration, Self Service Portal etc. • Good experience in integrating ServiceNow platform apps with external systems like SAP, Workday, Coupa, or any other GRC tools like Archer, and MetricStream. • Assist development teams in resolving complex technical issues through all stages of the project lifecycle. • The continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community, and other resources. • Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of the company as an advisor of choice • Support the ServiceNow presales opportunity lifecycle • Build constructive, working relationships with companies' global network of ServiceNow resources • Contribute to the development of companies ServiceNow product roadmap. • Ensure the project delivery team complies with companies' solution architecture standards and frameworks • Operate as a member of the wider company's community, sharing knowledge across functions and building your network within the firm. Required Skills & Experience: • Proven experience in consulting / professional services and technical delivery. • A proven track record of delivering complex technology projects on the ServiceNow platform on time and budget as a Solution Architect. • Experience in leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions. • Certified ServiceNow System Administrator. • Certified Implementation Specialist in at least 1 product suite ( Risk and Compliance, SecOps , HRSD). • Certified in ITIL Foundation (v3 or v4). • Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS, and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages. • Deep understanding of the key technologies relevant to the ServiceNow integration solutions including Integration Hub, SSO, Web Services, LDAP, JDBC, etc. • Experience with delivering solutions in complex client environments. • Understanding of common business analysis techniques and approaches. • Experience with agile and traditional software and project methodologies. • Able to communicate with impact, in a way that is open, honest, consistent, and clear to influence and align stakeholders around a proposed approach. • Strong negotiator, influencer, and team player, used to managing multiple stakeholders in demanding time-critical situations. • Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals. • Passionate about areas of expertise, managing your development by learning continuously from experience and seeking out development opportunities. Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include; Contributory pension Extra holiday purchase Life insurance policy Private medical insurance Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome. GRC Consulting
Role : ServiceNow Developer The company: Wipro is an exciting organisation to work for. We ranked as a "Top Employer" as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters. Job Description We are looking for a Senior developer, for configuring and implementing solutions on ServiceNow platform which meets customer requirement. This role would maintain and support ServiceNow platform and applications. This person will work very closely with ServiceNow Architect, customer personnel, Business Analyst(s), IT support teams and other technical teams. This role would ensure that business needs around implementation of ServiceNow Platform are in controlled and predictive manner. Responsibilities : Understands ServiceNow applications and architecture. Provides Low Level Design and implement technical solutions for ServiceNow implementation. Designs, codes, and tests technical solutions for the ServiceNow implementations. Provides/creates the required technical documentation for the ServiceNow implementations. Implement integrations with ServiceNow such as LDAP, SSO, Integration Hub, web-services, email and other relevant technologies. Implement ServiceNow CMDB, Discovery and Service Mapping implementation. Implement Automation workflows using ServiceNow Orchestrator. Implement orchestration using workflow & Integration Hub Provide support in prototypes for client engagements & design / demo POC for new ServiceNow features Administer and troubleshoot the deployed applications and instance of ServiceNow. Assists in enforcement of development deadlines, schedules and quality deliverables. Prioritizes multiple tasks effectively, collaborate with other teams as applicable. Motivates and mentors junior developer to build solutions, which fulfils customer requirement. Contributes appropriately to conversations and assumes additional responsibility proactively. Support to delivery teams, guiding and monitoring task completion, sharing expert knowledge and advice without carrying line responsibility. Follows through with commitments and fosters mutual trust with fellow employees. Understands the necessity of, contributes to coding standards, and make sure it followed. Follows through with commitments and fosters mutual trust with fellow employees. Encourages fellow team members to make innovative contributions and embrace new ideas. Skills & Experience Should trained & (preferably) certified on ITILv3 foundation. Certified Systems Administrator and (preferably) Certified Application Developer. Experience in Implementation and Deign of Platforms like ServiceNow, BMC Remedy, HP Service Manager. Experience in Design and Implementation of solutions / applications on ServiceNow Platform. Hands-on implementing solutions on ServiceNow platform. Hands-on experience with Glide Script, JavaScript, XML, JSON and Web Service APIs. Able to understand & parse XML, JSON and other data formats. Understanding of HTML, CSS, AngularJS, Bootstrap coding. Experience on server side, client side & service portal way of coding of ServiceNow. Should have understanding of ServiceNow CMDB, Discovery and Service Mapping implementation. Hands-on Experience & understanding of Service catalog and service portal. Hand-on experience on troubleshooting and fixing production issues. Exposure to provide L2/L3 support for production issues. Should have understanding of ServiceNow architecture and access control mechanism. Should have experience in integrating tools in ServiceNow or other similar tools using MidServer, web services, Integration Hub, email etc Should have worked on more than one of applications such as ITSM, HRSD, ITOM (CMDB, Discovery Service Mapping & Event Management), ITAM, ITBM, CSM, GRC etc Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include; Contributory pension Extra holiday purchase Life insurance policy Private medical insurance Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome. ServiceNow Core
Mar 26, 2024
Full time
Role : ServiceNow Developer The company: Wipro is an exciting organisation to work for. We ranked as a "Top Employer" as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters. Job Description We are looking for a Senior developer, for configuring and implementing solutions on ServiceNow platform which meets customer requirement. This role would maintain and support ServiceNow platform and applications. This person will work very closely with ServiceNow Architect, customer personnel, Business Analyst(s), IT support teams and other technical teams. This role would ensure that business needs around implementation of ServiceNow Platform are in controlled and predictive manner. Responsibilities : Understands ServiceNow applications and architecture. Provides Low Level Design and implement technical solutions for ServiceNow implementation. Designs, codes, and tests technical solutions for the ServiceNow implementations. Provides/creates the required technical documentation for the ServiceNow implementations. Implement integrations with ServiceNow such as LDAP, SSO, Integration Hub, web-services, email and other relevant technologies. Implement ServiceNow CMDB, Discovery and Service Mapping implementation. Implement Automation workflows using ServiceNow Orchestrator. Implement orchestration using workflow & Integration Hub Provide support in prototypes for client engagements & design / demo POC for new ServiceNow features Administer and troubleshoot the deployed applications and instance of ServiceNow. Assists in enforcement of development deadlines, schedules and quality deliverables. Prioritizes multiple tasks effectively, collaborate with other teams as applicable. Motivates and mentors junior developer to build solutions, which fulfils customer requirement. Contributes appropriately to conversations and assumes additional responsibility proactively. Support to delivery teams, guiding and monitoring task completion, sharing expert knowledge and advice without carrying line responsibility. Follows through with commitments and fosters mutual trust with fellow employees. Understands the necessity of, contributes to coding standards, and make sure it followed. Follows through with commitments and fosters mutual trust with fellow employees. Encourages fellow team members to make innovative contributions and embrace new ideas. Skills & Experience Should trained & (preferably) certified on ITILv3 foundation. Certified Systems Administrator and (preferably) Certified Application Developer. Experience in Implementation and Deign of Platforms like ServiceNow, BMC Remedy, HP Service Manager. Experience in Design and Implementation of solutions / applications on ServiceNow Platform. Hands-on implementing solutions on ServiceNow platform. Hands-on experience with Glide Script, JavaScript, XML, JSON and Web Service APIs. Able to understand & parse XML, JSON and other data formats. Understanding of HTML, CSS, AngularJS, Bootstrap coding. Experience on server side, client side & service portal way of coding of ServiceNow. Should have understanding of ServiceNow CMDB, Discovery and Service Mapping implementation. Hands-on Experience & understanding of Service catalog and service portal. Hand-on experience on troubleshooting and fixing production issues. Exposure to provide L2/L3 support for production issues. Should have understanding of ServiceNow architecture and access control mechanism. Should have experience in integrating tools in ServiceNow or other similar tools using MidServer, web services, Integration Hub, email etc Should have worked on more than one of applications such as ITSM, HRSD, ITOM (CMDB, Discovery Service Mapping & Event Management), ITAM, ITBM, CSM, GRC etc Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include; Contributory pension Extra holiday purchase Life insurance policy Private medical insurance Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome. ServiceNow Core
We're Synechron, a global consultancy Laser-focused on accelerating digital initiatives in financial services. With over 14,500 members of staff across 19 countries and a unique mix of end-to-end digital, business and technology services, we help clients solve complex challenges with modern and innovative solutions. We're big enough to be taken seriously, yet small enough to operate with an agile, open, relationship-driven approach. Our clients come to us with problems that need genuine thought, intelligence and knowledge; we're not just putting bodies on seats. We are in search of an experienced Programme Lead to work on a pioneering project that will shape the way that banks and firms across the financial services realm, operate. Remote/Office Work: You'll be required to work at the client offices in Canary Wharf or Synechron's offices in the City for up to three days per week. What you'll do: Assist with the focus for End User Asset Management , then the adoption of all IT infrastructure assets over the course of the project which is set to last for 12months +. You will be part of a wider team supporting activities in the short term from the ITAM Ops team, who are focused on IT Asset Inventory reconciliation work which covers Inventory Process, Data Management and Stockroom Management You will get the chance to gain exposure to Hardware Asset Management (HAM) Pro which is a new module that is going to be widely and extensively used for similar projects across Financial Services in years to come Requirements: At least 15 years' experience working in a Programme Manager capacity. Strong hands-on experience with ServiceNow. A background working in Banking or Financial Services in general would be beneficial Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy. Excellent communication skills, both written and verbal, with the ability to present complex data in a clear and concise manner. Preferred Qualifications: ServiceNow Certified System Administrator or Certified Implementation Specialist is a plus. Experience with other reporting tools and technologies. Experience working in an Agile/Scrum development process. Synechron's Diversity Statement Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Mar 25, 2024
We're Synechron, a global consultancy Laser-focused on accelerating digital initiatives in financial services. With over 14,500 members of staff across 19 countries and a unique mix of end-to-end digital, business and technology services, we help clients solve complex challenges with modern and innovative solutions. We're big enough to be taken seriously, yet small enough to operate with an agile, open, relationship-driven approach. Our clients come to us with problems that need genuine thought, intelligence and knowledge; we're not just putting bodies on seats. We are in search of an experienced Programme Lead to work on a pioneering project that will shape the way that banks and firms across the financial services realm, operate. Remote/Office Work: You'll be required to work at the client offices in Canary Wharf or Synechron's offices in the City for up to three days per week. What you'll do: Assist with the focus for End User Asset Management , then the adoption of all IT infrastructure assets over the course of the project which is set to last for 12months +. You will be part of a wider team supporting activities in the short term from the ITAM Ops team, who are focused on IT Asset Inventory reconciliation work which covers Inventory Process, Data Management and Stockroom Management You will get the chance to gain exposure to Hardware Asset Management (HAM) Pro which is a new module that is going to be widely and extensively used for similar projects across Financial Services in years to come Requirements: At least 15 years' experience working in a Programme Manager capacity. Strong hands-on experience with ServiceNow. A background working in Banking or Financial Services in general would be beneficial Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy. Excellent communication skills, both written and verbal, with the ability to present complex data in a clear and concise manner. Preferred Qualifications: ServiceNow Certified System Administrator or Certified Implementation Specialist is a plus. Experience with other reporting tools and technologies. Experience working in an Agile/Scrum development process. Synechron's Diversity Statement Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
As a ServiceNow Service Architect, your mission will be to architect solutions that not only adhere to best practices but also push the boundaries of what's possible with ServiceNow. You will be at the forefront of delivering for the business, rolling out new processes, features, and improvements across various ServiceNow modules such as ITSM, CSM, ITOM, FSM, and Domain Separation. ServiceNow Service Architect - REMOTE (Successful candidates must qualify for security clearance checks) Salary: 80,0000 to 100,000 per annum - plus benefits and healthcare options Location: UK-Wide (REMOTE) Our client is a UK Cloud, Connectivity, Communications, and Cyber Security pioneer, and a trusted technology partner for more than 3000 companies. They are looking for an experienced ServiceNow Service Architect to join their Operational Excellence Team who have a pipeline of exciting projects! This is unique opportunity for an Architect to enhance their digital career. Principal Accountabilities: Strategic Design and Implementation: Lead the overall design of large-scale ServiceNow applications, focusing on creating high-value technical solutions. Oversee the integration of ServiceNow with other platforms, ensuring seamless data flow and system functionality. Develop and maintain system documentation, process flows, and design documents. Platform Enhancement and Management: Evaluate new features with each ServiceNow release, assessing their applicability to our environment. Manage upgrade cycles and implement new functionalities to enhance user experience. Continuously improve ServiceNow capabilities and propose integrations with other tools as needed. Governance and Best Practices: Provide strategic recommendations around technical best practices and industry trends. Define and run architecture governance processes, shaping the architectural strategy to align with business objectives. Maintain a strong focus on ITIL processes and ServiceNow solutions. Team Collaboration and Leadership: Work closely with stakeholders, team members, and clients, offering expert input and guiding junior members. Participate in Design Authority meetings to review and approve technical solutions. Collaborate in process flow analysis and redesign alongside Project Managers. Preferred: Deep knowledge and experience in designing and implementing ServiceNow solutions, particularly in ITSM, CSM, ITOM, FSM, and Domain Separation. Visionary in ServiceNow architecture, with a talent for weaving ITSM, CSM, ITOM, FSM, and Domain Separation into a masterpiece. 1 undergraduate degree or higher in any subject covering Engineering, Mathematics, Computer Science, or Business. ServiceNow Certified System Administrator (CSA) ITIL Foundation ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) ServiceNow Certified Application Developer (CAD) - advantageous To apply please click the "Apply" button and follow the instructions. For a further discussion, please contact Aaron Perdesi on (phone number removed). 83zero Consulting Limited is a boutique consultancy specialising in Software Development & Agile within the UK. We provide high quality interim and permanent senior IT professionals.
Mar 22, 2024
Full time
As a ServiceNow Service Architect, your mission will be to architect solutions that not only adhere to best practices but also push the boundaries of what's possible with ServiceNow. You will be at the forefront of delivering for the business, rolling out new processes, features, and improvements across various ServiceNow modules such as ITSM, CSM, ITOM, FSM, and Domain Separation. ServiceNow Service Architect - REMOTE (Successful candidates must qualify for security clearance checks) Salary: 80,0000 to 100,000 per annum - plus benefits and healthcare options Location: UK-Wide (REMOTE) Our client is a UK Cloud, Connectivity, Communications, and Cyber Security pioneer, and a trusted technology partner for more than 3000 companies. They are looking for an experienced ServiceNow Service Architect to join their Operational Excellence Team who have a pipeline of exciting projects! This is unique opportunity for an Architect to enhance their digital career. Principal Accountabilities: Strategic Design and Implementation: Lead the overall design of large-scale ServiceNow applications, focusing on creating high-value technical solutions. Oversee the integration of ServiceNow with other platforms, ensuring seamless data flow and system functionality. Develop and maintain system documentation, process flows, and design documents. Platform Enhancement and Management: Evaluate new features with each ServiceNow release, assessing their applicability to our environment. Manage upgrade cycles and implement new functionalities to enhance user experience. Continuously improve ServiceNow capabilities and propose integrations with other tools as needed. Governance and Best Practices: Provide strategic recommendations around technical best practices and industry trends. Define and run architecture governance processes, shaping the architectural strategy to align with business objectives. Maintain a strong focus on ITIL processes and ServiceNow solutions. Team Collaboration and Leadership: Work closely with stakeholders, team members, and clients, offering expert input and guiding junior members. Participate in Design Authority meetings to review and approve technical solutions. Collaborate in process flow analysis and redesign alongside Project Managers. Preferred: Deep knowledge and experience in designing and implementing ServiceNow solutions, particularly in ITSM, CSM, ITOM, FSM, and Domain Separation. Visionary in ServiceNow architecture, with a talent for weaving ITSM, CSM, ITOM, FSM, and Domain Separation into a masterpiece. 1 undergraduate degree or higher in any subject covering Engineering, Mathematics, Computer Science, or Business. ServiceNow Certified System Administrator (CSA) ITIL Foundation ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) ServiceNow Certified Application Developer (CAD) - advantageous To apply please click the "Apply" button and follow the instructions. For a further discussion, please contact Aaron Perdesi on (phone number removed). 83zero Consulting Limited is a boutique consultancy specialising in Software Development & Agile within the UK. We provide high quality interim and permanent senior IT professionals.
Are you an enthusiastic team player that cares about delivering successful outcomes for your customers? Can you lead in the development of ServiceNow services, applications and modules on customer projects? Do you want to work for a company who are truly passionate about flexibility, well-being and career advancement? We are looking to grow our team with committed people who have in-depth knowledge of the ServiceNow Platform. This is your world and your opportunity to shape it for the better. Your role As a ServiceNow Technical Consultant, you will have an opportunity to work on a wide variety of exciting projects. You will identify, design and deliver architectures, strategies and solutions through the ServiceNow platform. You will work closely with customers to understand and translate their business and technical requirements. You will design small or medium scale solutions (or parts of larger solutions) along with assisting in the scoping of new opportunities. You will support the sales team in developing the business, utilising your expertise of ServiceNow & other ITSM/ ITOM tools and topics, frequently taking the leading role in client presentations and marketing events, to secure both new and extension business opportunities. Your Experience To be suitable for this role, you will have in-depth knowledge of the ServiceNow platform with a demonstrable understanding of Service Management concepts along with: Proven experience in the development of solutions in client environments ServiceNow Certified Administrator or Implementation Specialist certification. Experienced in documenting reports, creating compelling solution presentations, proposals and further documentation for customers and/ or for internal purposes Ability to communicate at all levels of the business. A passion for ongoing development and keeping up to date with accreditations, along with supporting / mentoring less experienced team members. Thorough understanding of ITIL processes including incident, problem, configuration management and event management. We offer some fantastic benefits that makes life easier and most importantly more enjoyable including flexible holiday allowance, flexible working, and a great pension just to name a few. We have on going career advancement opportunities and will support with gaining further accreditations to support your career journey. Achieve together We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You . We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+. We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way , we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day. We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply. Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.
Sep 23, 2022
Full time
Are you an enthusiastic team player that cares about delivering successful outcomes for your customers? Can you lead in the development of ServiceNow services, applications and modules on customer projects? Do you want to work for a company who are truly passionate about flexibility, well-being and career advancement? We are looking to grow our team with committed people who have in-depth knowledge of the ServiceNow Platform. This is your world and your opportunity to shape it for the better. Your role As a ServiceNow Technical Consultant, you will have an opportunity to work on a wide variety of exciting projects. You will identify, design and deliver architectures, strategies and solutions through the ServiceNow platform. You will work closely with customers to understand and translate their business and technical requirements. You will design small or medium scale solutions (or parts of larger solutions) along with assisting in the scoping of new opportunities. You will support the sales team in developing the business, utilising your expertise of ServiceNow & other ITSM/ ITOM tools and topics, frequently taking the leading role in client presentations and marketing events, to secure both new and extension business opportunities. Your Experience To be suitable for this role, you will have in-depth knowledge of the ServiceNow platform with a demonstrable understanding of Service Management concepts along with: Proven experience in the development of solutions in client environments ServiceNow Certified Administrator or Implementation Specialist certification. Experienced in documenting reports, creating compelling solution presentations, proposals and further documentation for customers and/ or for internal purposes Ability to communicate at all levels of the business. A passion for ongoing development and keeping up to date with accreditations, along with supporting / mentoring less experienced team members. Thorough understanding of ITIL processes including incident, problem, configuration management and event management. We offer some fantastic benefits that makes life easier and most importantly more enjoyable including flexible holiday allowance, flexible working, and a great pension just to name a few. We have on going career advancement opportunities and will support with gaining further accreditations to support your career journey. Achieve together We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You . We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+. We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way , we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day. We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply. Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.
Job Overview We are looking for ServiceNow Technical Consultants to help us design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice. Reporting into the Head of Technical Consulting, the work is mainly based remotely and you will strive to continuously improve our practice taking pride in regularly receiving the highest customer satisfaction scores. Responsibilities Responsible for design and development of ServiceNow solutions according to requirements Deliver high quality ServiceNow code and customisation with documentation and testing Implement according to business/process requirements, based on good design principles Increase application operating efficiency and adapt to new requirements, as necessary Utilise all sources of information and collaborate with your colleagues to find the best solution for the customer Requirements Skills/Experience ServiceNow Certifications - System Administrator, Certified Implementation Specialist in ITSM and other area Good experience in ServiceNow implementation, including in depth knowledge of ServiceNow's functionality, database structure, developer APIs, development tools and techniques Work well within a team, reporting issues and risks, take part in team meetings, share ideas Excellent written and verbal communication Understanding of ITIL beyond Foundation level What we will give you Excellent employee well-being and opportunities to make use of our hybrid work policy Generous training allowance to fund professional career Excellent track record in offering opportunities for progression internally Excellent support so you always feel as part of the team and help is readily available Diverse and inclusive team
Sep 20, 2022
Full time
Job Overview We are looking for ServiceNow Technical Consultants to help us design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice. Reporting into the Head of Technical Consulting, the work is mainly based remotely and you will strive to continuously improve our practice taking pride in regularly receiving the highest customer satisfaction scores. Responsibilities Responsible for design and development of ServiceNow solutions according to requirements Deliver high quality ServiceNow code and customisation with documentation and testing Implement according to business/process requirements, based on good design principles Increase application operating efficiency and adapt to new requirements, as necessary Utilise all sources of information and collaborate with your colleagues to find the best solution for the customer Requirements Skills/Experience ServiceNow Certifications - System Administrator, Certified Implementation Specialist in ITSM and other area Good experience in ServiceNow implementation, including in depth knowledge of ServiceNow's functionality, database structure, developer APIs, development tools and techniques Work well within a team, reporting issues and risks, take part in team meetings, share ideas Excellent written and verbal communication Understanding of ITIL beyond Foundation level What we will give you Excellent employee well-being and opportunities to make use of our hybrid work policy Generous training allowance to fund professional career Excellent track record in offering opportunities for progression internally Excellent support so you always feel as part of the team and help is readily available Diverse and inclusive team
The primary role of the Service Tool Manager is to be responsible for the service enhancements and continual service improvements in one of the UK's major Government Departments. Your new company The Department for Environment Food & Rural Affairs (Defra) is a major UK Government department responsible for safeguarding our natural environment. From the food we eat and the air we breathe, to the water we drink, Defra plays a vitalrole in people's everyday life. We work tirelessly to sustain a thriving rural economy and together we drive the success of our world-leading food and farming industry. Defra's Digital Data and Technology Services (DDTS) function are currently undertaking significant change across our enterprise and embracing Digital Services as a platform for continued transformation. As such, we require Service Tool Manager to join us at this exciting time. Your new role The Service Tool Manager (ServiceNow System Administrator) within the Service Tooling team will be responsible for analysing the service management processes, procedures, and end user requirements to improve the ITSM, WSD and CSM toolset capabilities and enhance process workflows on the platform. You will also be responsible for the administration of the ITSM, WSD and CSM applications according to agreed standards to support all processes in line with the approved Service Management Operational Model and to support stakeholder requirements as appropriate. As the Service Tool Manager you will be responsible for loading, manipulating and maintaining the data between the ServiceNow® platform and other systems including the maintenance of all foundation data within ServiceNow as appropriate. This will include the control of system access and data security, supporting any system, user, security and integration testing. What you'll need to succeed The successful candidate will have extensive knowledge in the ServiceNow platform, and show experience in system administration or application development. You will show capability of supporting a variety of ServiceNow products and plug-ins. Along with a good understanding of Service Management best practice. You will have experience working in a multi-supplier service across an ITIL framework or ServiceNow. An understanding of security constraints is preferred, this can include experience in data protection, GDPR or security and data retention policies. You will be assessed on the following behaviours: Managing a Quality Service Communicating and Influencing Working Together Delivering at Pace You will be assessed on the following technical skills: Continual Service Support What you'll get in return Defra will continue working from home, and we support fully remote flexible working. However, if you would prefer to work from an office, our IT hubs are London, York, Warrington, Bristol, Birmingham, and Reading. You'll join Defra at an exciting time within a unique technical team which is involved in all of Defra's technical initiatives. Our exceptional benefits package includes 25 days of annual leave + bank holidays, flexible working, a significant pension contribution of 27.1%, flexi-benefits and mentoring and personal development opportunities. With specialist resource at your fingertips and an opportunity to really shape our IT practice, this is a chance to truly revolutionise how people in the UK understand, interact with, and manage our natural environment. *We may offer an additional specialist pay supplement of up to £6,000 for candidates (including existing Civil Servants) who demonstrate a high level of capability during assessment. In all cases the additional supplement is non-pensionable and the amount payable is subject to review at least annually and could be reduced or withdrawn at any time. What you need to do now For a confidential discussion and for more information please click 'apply' to submit your CV.
Feb 03, 2022
Full time
The primary role of the Service Tool Manager is to be responsible for the service enhancements and continual service improvements in one of the UK's major Government Departments. Your new company The Department for Environment Food & Rural Affairs (Defra) is a major UK Government department responsible for safeguarding our natural environment. From the food we eat and the air we breathe, to the water we drink, Defra plays a vitalrole in people's everyday life. We work tirelessly to sustain a thriving rural economy and together we drive the success of our world-leading food and farming industry. Defra's Digital Data and Technology Services (DDTS) function are currently undertaking significant change across our enterprise and embracing Digital Services as a platform for continued transformation. As such, we require Service Tool Manager to join us at this exciting time. Your new role The Service Tool Manager (ServiceNow System Administrator) within the Service Tooling team will be responsible for analysing the service management processes, procedures, and end user requirements to improve the ITSM, WSD and CSM toolset capabilities and enhance process workflows on the platform. You will also be responsible for the administration of the ITSM, WSD and CSM applications according to agreed standards to support all processes in line with the approved Service Management Operational Model and to support stakeholder requirements as appropriate. As the Service Tool Manager you will be responsible for loading, manipulating and maintaining the data between the ServiceNow® platform and other systems including the maintenance of all foundation data within ServiceNow as appropriate. This will include the control of system access and data security, supporting any system, user, security and integration testing. What you'll need to succeed The successful candidate will have extensive knowledge in the ServiceNow platform, and show experience in system administration or application development. You will show capability of supporting a variety of ServiceNow products and plug-ins. Along with a good understanding of Service Management best practice. You will have experience working in a multi-supplier service across an ITIL framework or ServiceNow. An understanding of security constraints is preferred, this can include experience in data protection, GDPR or security and data retention policies. You will be assessed on the following behaviours: Managing a Quality Service Communicating and Influencing Working Together Delivering at Pace You will be assessed on the following technical skills: Continual Service Support What you'll get in return Defra will continue working from home, and we support fully remote flexible working. However, if you would prefer to work from an office, our IT hubs are London, York, Warrington, Bristol, Birmingham, and Reading. You'll join Defra at an exciting time within a unique technical team which is involved in all of Defra's technical initiatives. Our exceptional benefits package includes 25 days of annual leave + bank holidays, flexible working, a significant pension contribution of 27.1%, flexi-benefits and mentoring and personal development opportunities. With specialist resource at your fingertips and an opportunity to really shape our IT practice, this is a chance to truly revolutionise how people in the UK understand, interact with, and manage our natural environment. *We may offer an additional specialist pay supplement of up to £6,000 for candidates (including existing Civil Servants) who demonstrate a high level of capability during assessment. In all cases the additional supplement is non-pensionable and the amount payable is subject to review at least annually and could be reduced or withdrawn at any time. What you need to do now For a confidential discussion and for more information please click 'apply' to submit your CV.
The IT Asset Administrator core focus areas will be to build processes and track Hardware Asset Management, Software management, Mobile devices across all our offices Globally! The role will focus on providing support for the End User Services department ensuring administration, process, documentation and standards are completed to best practice principles. Prepare process and assist in tracking EUS budget v Actuals. You'll be working closely with the Head of EUS Support services. What you'll be doing: Build robust process for Hardware Asset management and ensure Assets assigned matches what people are accessing. Where there are mismatches raise with local support teams to resolve, hence having accurate HW AM globally. Having accurate HW AM also includes up to date and accurate Stock and detail around end of life for forward LCM planning Implement improvements in ServiceNow asset tracking like bar code scanning for assets, standard process across locations Tracking actual spend versus EUS budgets, working with Accounts to gather date and prepare EOM EUS Budget versus actuals for all EUS areas, CAPEX and OPEX Software license management for supported applications, tracking usage versus contract amounts Mobile SIM contract management, ensuring all SIMS are in ServiceNow and process clear for all locations. Where areas identified for process improvement, lead change in these areas Focus on areas of consolidation to reduce numbers of models, contracts and cost Tracking and management of IT related assets through their lifecycle (stock to disposal) using ServiceNow Documentation of processes and procedures related to all Asset Management Interaction with internal customers, external service providers, internal IT teams and business departments Occasional: Lead, implement and support IT related projects as directed by the manager Manage and build supplier relationships What we need from you: Strong computer skills, including Word, Excel, Outlook and/or O365 Strong problem solving and analytical skills Excellent written and oral communication skills with a strong service focus High degree of attention to detail, as well as desire to ensure that standards are adhered to Proven ability to work effectively both independently and in a team based environment and prioritize workload Demonstrated willingness to be flexible and adaptable to changing priorities and new learning Must have strong process, numeracy and administration skills Experience with ServiceNOW or similar ticketing/asset management tool Ability to question current status quo and implement change Experience in Asset and Life Cycle Management Desired Experience with computer hardware and models Experience and knowledge of Lean methodologies and practices We offer a great benefits package including private medical care, pension scheme, bonus scheme. Don't live locally? We will offer you a relocation package to get you here stress free! Come join us in Gibraltar where there are mo than 300 days of sunshine :)
Oct 07, 2021
Full time
The IT Asset Administrator core focus areas will be to build processes and track Hardware Asset Management, Software management, Mobile devices across all our offices Globally! The role will focus on providing support for the End User Services department ensuring administration, process, documentation and standards are completed to best practice principles. Prepare process and assist in tracking EUS budget v Actuals. You'll be working closely with the Head of EUS Support services. What you'll be doing: Build robust process for Hardware Asset management and ensure Assets assigned matches what people are accessing. Where there are mismatches raise with local support teams to resolve, hence having accurate HW AM globally. Having accurate HW AM also includes up to date and accurate Stock and detail around end of life for forward LCM planning Implement improvements in ServiceNow asset tracking like bar code scanning for assets, standard process across locations Tracking actual spend versus EUS budgets, working with Accounts to gather date and prepare EOM EUS Budget versus actuals for all EUS areas, CAPEX and OPEX Software license management for supported applications, tracking usage versus contract amounts Mobile SIM contract management, ensuring all SIMS are in ServiceNow and process clear for all locations. Where areas identified for process improvement, lead change in these areas Focus on areas of consolidation to reduce numbers of models, contracts and cost Tracking and management of IT related assets through their lifecycle (stock to disposal) using ServiceNow Documentation of processes and procedures related to all Asset Management Interaction with internal customers, external service providers, internal IT teams and business departments Occasional: Lead, implement and support IT related projects as directed by the manager Manage and build supplier relationships What we need from you: Strong computer skills, including Word, Excel, Outlook and/or O365 Strong problem solving and analytical skills Excellent written and oral communication skills with a strong service focus High degree of attention to detail, as well as desire to ensure that standards are adhered to Proven ability to work effectively both independently and in a team based environment and prioritize workload Demonstrated willingness to be flexible and adaptable to changing priorities and new learning Must have strong process, numeracy and administration skills Experience with ServiceNOW or similar ticketing/asset management tool Ability to question current status quo and implement change Experience in Asset and Life Cycle Management Desired Experience with computer hardware and models Experience and knowledge of Lean methodologies and practices We offer a great benefits package including private medical care, pension scheme, bonus scheme. Don't live locally? We will offer you a relocation package to get you here stress free! Come join us in Gibraltar where there are mo than 300 days of sunshine :)
IT Service Monitoring & Reporting Analyst (SCOM ESSENTIAL) – based in Reigate
Permanent position, paying up to £45,000 + 10% bonus + pension contribution scheme + private healthcare + more
My client is a leading global financial services company that helps clients around the world turn risk into a path for growth. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows them to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
My client is looking for a person that possesses a hybrid server-centric skillset, comprising of the following:
• Primarily technical skillset with SME level knowledge of Microsoft SCOM monitoring system but someone that is also comfortable conducting Business Analyst tasks like report generation and BI
• Their environment is going through a transitional period as two companies merge and create exciting challenges as we evolve a new single, global IT Service
• The role is based on site in the Reigate office, primarily in a rolling shift pattern, early & lates
Responsibilities:
• Working closely with the Service Management & Operations lead on priority work for the business
• Working under your own supervision, creating innovative solutions to priority business issues
• Responsible and accountable for the EMEA Microsoft SCOM environment, its design and it’s smooth daily running. Global governance of this system remaining with the SCOM global group of which EMEA is a component part
• Primary point of contact for a number of Business Information (BI) tasks and processes
• Primary point of contact for Availability and Inventory reports, usually sent to the Business Office
• Secondary point of contact for everyday Operational issues (primary being named Ops Analysts)
• Secondary point of contact for the SCCM (server patching) system in the region to help cover the primary lead
• Ownership of a number of disparate technical systems, typically inventory and discovery systems
Key Skills (Must have):
• Excellent knowledge and experience (5 years +) of Microsoft Server Operating Systems
• Excellent knowledge and administrator level experience (5 years +) of Microsoft System Centre suite of applications but primarily SCOM 2012 R2, (ideally qualified)
• Good working knowledge of VMWare ESX hypervisor with VCP qualification preferred
• Good report writing and analytical skills
• Comfortable preparing Business Information reports (BI) and not just focussed on the tech side of the role
• ITIL V3 foundation qualified and happy to become involved in Service Management topics like Change, Availability and Problem management
• Able to work under pressure to meet timeline deliverables
• Good communication skills and ability to interface with other teams, business members and senior stakeholders
• Proven history of working in a corporate and professional environment
Desirable Skills:
• Experience of ServiceNow toolset
• Basic SQL skills
• Active Directory, DNS, DHCP and GPO conversant.
• Experience of electronic discovery & inventory management systems
• Familiar with Microsoft Office suite especially Excel and PowerPoint for report preparation
Sep 09, 2016
IT Service Monitoring & Reporting Analyst (SCOM ESSENTIAL) – based in Reigate
Permanent position, paying up to £45,000 + 10% bonus + pension contribution scheme + private healthcare + more
My client is a leading global financial services company that helps clients around the world turn risk into a path for growth. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows them to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
My client is looking for a person that possesses a hybrid server-centric skillset, comprising of the following:
• Primarily technical skillset with SME level knowledge of Microsoft SCOM monitoring system but someone that is also comfortable conducting Business Analyst tasks like report generation and BI
• Their environment is going through a transitional period as two companies merge and create exciting challenges as we evolve a new single, global IT Service
• The role is based on site in the Reigate office, primarily in a rolling shift pattern, early & lates
Responsibilities:
• Working closely with the Service Management & Operations lead on priority work for the business
• Working under your own supervision, creating innovative solutions to priority business issues
• Responsible and accountable for the EMEA Microsoft SCOM environment, its design and it’s smooth daily running. Global governance of this system remaining with the SCOM global group of which EMEA is a component part
• Primary point of contact for a number of Business Information (BI) tasks and processes
• Primary point of contact for Availability and Inventory reports, usually sent to the Business Office
• Secondary point of contact for everyday Operational issues (primary being named Ops Analysts)
• Secondary point of contact for the SCCM (server patching) system in the region to help cover the primary lead
• Ownership of a number of disparate technical systems, typically inventory and discovery systems
Key Skills (Must have):
• Excellent knowledge and experience (5 years +) of Microsoft Server Operating Systems
• Excellent knowledge and administrator level experience (5 years +) of Microsoft System Centre suite of applications but primarily SCOM 2012 R2, (ideally qualified)
• Good working knowledge of VMWare ESX hypervisor with VCP qualification preferred
• Good report writing and analytical skills
• Comfortable preparing Business Information reports (BI) and not just focussed on the tech side of the role
• ITIL V3 foundation qualified and happy to become involved in Service Management topics like Change, Availability and Problem management
• Able to work under pressure to meet timeline deliverables
• Good communication skills and ability to interface with other teams, business members and senior stakeholders
• Proven history of working in a corporate and professional environment
Desirable Skills:
• Experience of ServiceNow toolset
• Basic SQL skills
• Active Directory, DNS, DHCP and GPO conversant.
• Experience of electronic discovery & inventory management systems
• Familiar with Microsoft Office suite especially Excel and PowerPoint for report preparation
IT Service Monitoring & Reporting Analyst (SCOM ESSENTIAL) – based in Reigate
Permanent position, paying up to £45,000 + 10% bonus + pension contribution scheme + private healthcare + more
My client is a leading global financial services company that helps clients around the world turn risk into a path for growth. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows them to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
My client is looking for a person that possesses a hybrid server-centric skillset, comprising of the following:
• Primarily technical skillset with SME level knowledge of Microsoft SCOM monitoring system but someone that is also comfortable conducting Business Analyst tasks like report generation and BI
• Their environment is going through a transitional period as two companies merge and create exciting challenges as we evolve a new single, global IT Service
• The role is based on site in the Reigate office, primarily in a rolling shift pattern, early & lates
Responsibilities:
• Working closely with the Service Management & Operations lead on priority work for the business
• Working under your own supervision, creating innovative solutions to priority business issues
• Responsible and accountable for the EMEA Microsoft SCOM environment, its design and it’s smooth daily running. Global governance of this system remaining with the SCOM global group of which EMEA is a component part
• Primary point of contact for a number of Business Information (BI) tasks and processes
• Primary point of contact for Availability and Inventory reports, usually sent to the Business Office
• Secondary point of contact for everyday Operational issues (primary being named Ops Analysts)
• Secondary point of contact for the SCCM (server patching) system in the region to help cover the primary lead
• Ownership of a number of disparate technical systems, typically inventory and discovery systems
Key Skills (Must have):
• Excellent knowledge and experience (5 years +) of Microsoft Server Operating Systems
• Excellent knowledge and administrator level experience (5 years +) of Microsoft System Centre suite of applications but primarily SCOM 2012 R2, (ideally qualified)
• Good working knowledge of VMWare ESX hypervisor with VCP qualification preferred
• Good report writing and analytical skills
• Comfortable preparing Business Information reports (BI) and not just focussed on the tech side of the role
• ITIL V3 foundation qualified and happy to become involved in Service Management topics like Change, Availability and Problem management
• Able to work under pressure to meet timeline deliverables
• Good communication skills and ability to interface with other teams, business members and senior stakeholders
• Proven history of working in a corporate and professional environment
Desirable Skills:
• Experience of ServiceNow toolset
• Basic SQL skills
• Active Directory, DNS, DHCP and GPO conversant.
• Experience of electronic discovery & inventory management systems
• Familiar with Microsoft Office suite especially Excel and PowerPoint for report preparation
Sep 09, 2016
IT Service Monitoring & Reporting Analyst (SCOM ESSENTIAL) – based in Reigate
Permanent position, paying up to £45,000 + 10% bonus + pension contribution scheme + private healthcare + more
My client is a leading global financial services company that helps clients around the world turn risk into a path for growth. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows them to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
My client is looking for a person that possesses a hybrid server-centric skillset, comprising of the following:
• Primarily technical skillset with SME level knowledge of Microsoft SCOM monitoring system but someone that is also comfortable conducting Business Analyst tasks like report generation and BI
• Their environment is going through a transitional period as two companies merge and create exciting challenges as we evolve a new single, global IT Service
• The role is based on site in the Reigate office, primarily in a rolling shift pattern, early & lates
Responsibilities:
• Working closely with the Service Management & Operations lead on priority work for the business
• Working under your own supervision, creating innovative solutions to priority business issues
• Responsible and accountable for the EMEA Microsoft SCOM environment, its design and it’s smooth daily running. Global governance of this system remaining with the SCOM global group of which EMEA is a component part
• Primary point of contact for a number of Business Information (BI) tasks and processes
• Primary point of contact for Availability and Inventory reports, usually sent to the Business Office
• Secondary point of contact for everyday Operational issues (primary being named Ops Analysts)
• Secondary point of contact for the SCCM (server patching) system in the region to help cover the primary lead
• Ownership of a number of disparate technical systems, typically inventory and discovery systems
Key Skills (Must have):
• Excellent knowledge and experience (5 years +) of Microsoft Server Operating Systems
• Excellent knowledge and administrator level experience (5 years +) of Microsoft System Centre suite of applications but primarily SCOM 2012 R2, (ideally qualified)
• Good working knowledge of VMWare ESX hypervisor with VCP qualification preferred
• Good report writing and analytical skills
• Comfortable preparing Business Information reports (BI) and not just focussed on the tech side of the role
• ITIL V3 foundation qualified and happy to become involved in Service Management topics like Change, Availability and Problem management
• Able to work under pressure to meet timeline deliverables
• Good communication skills and ability to interface with other teams, business members and senior stakeholders
• Proven history of working in a corporate and professional environment
Desirable Skills:
• Experience of ServiceNow toolset
• Basic SQL skills
• Active Directory, DNS, DHCP and GPO conversant.
• Experience of electronic discovery & inventory management systems
• Familiar with Microsoft Office suite especially Excel and PowerPoint for report preparation
ServiceNow System Administrator - Reading HQ- £40,000- £45,000
What does the role involve?
To define current and future capabilities of ESP’s customised ServiceNow platform, ensuring that it meets the needs of both the internal business as well as requirements from existing and future customers. In addition, to manage the day to day business administration and operational running of the ServiceNow platform.
* Conduct regular Vendor management meetings with both ServiceNow and development teams to continually enhance and develop the understanding of the tool’s functionality
* Attend Customer meetings to advise and explain business rationale/ negotiate scope of future roll outs, enhancements or changes
* Conduct Customer meetings, reviewing the performance and capabilities of the ServiceNow deliverables
* Work with Projects/ IT Teams, develop/ manage project plans for major developments of ServiceNow for ESP and existing/ future cstomers
* Manage the test and development environment, ensuring code is properly tested by business users and make recommendations for the Change Approval Board for migration to the live environment
* Carry out maintenance of the tool
* Develop the interfaces between product and other IT tools
* Develop documents and procedures
* Act as the internal “Centre of knowledge” for ServiceNow
Working hours:
Monday – Friday – 09:00- 17:30
Essential Skills & Experience:
* Notable experience within a ServiceNow Administrator role alongside broader business experience within it Support Services
* Knowledge of Advanced Scripting/ Reporting> HTML, XML, Web Services, SN Scripting in Javascript
Benefits:
* Free onsite parking
* We offer a free Learning and Development portal that boasts thousands of courses
* We also provide employees with Perkbox which enables discounts with most major retailers restaurants and leisure providers
About ESP
ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 20 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are head-quartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs in Hong Kong, Trinidad and Mexico. Our customers include many household brand names such as easyJet, United Airlines and Virgin Atlantic. We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.
Interested? Please apply today for a quick response
Feb 21, 2016
ServiceNow System Administrator - Reading HQ- £40,000- £45,000
What does the role involve?
To define current and future capabilities of ESP’s customised ServiceNow platform, ensuring that it meets the needs of both the internal business as well as requirements from existing and future customers. In addition, to manage the day to day business administration and operational running of the ServiceNow platform.
* Conduct regular Vendor management meetings with both ServiceNow and development teams to continually enhance and develop the understanding of the tool’s functionality
* Attend Customer meetings to advise and explain business rationale/ negotiate scope of future roll outs, enhancements or changes
* Conduct Customer meetings, reviewing the performance and capabilities of the ServiceNow deliverables
* Work with Projects/ IT Teams, develop/ manage project plans for major developments of ServiceNow for ESP and existing/ future cstomers
* Manage the test and development environment, ensuring code is properly tested by business users and make recommendations for the Change Approval Board for migration to the live environment
* Carry out maintenance of the tool
* Develop the interfaces between product and other IT tools
* Develop documents and procedures
* Act as the internal “Centre of knowledge” for ServiceNow
Working hours:
Monday – Friday – 09:00- 17:30
Essential Skills & Experience:
* Notable experience within a ServiceNow Administrator role alongside broader business experience within it Support Services
* Knowledge of Advanced Scripting/ Reporting> HTML, XML, Web Services, SN Scripting in Javascript
Benefits:
* Free onsite parking
* We offer a free Learning and Development portal that boasts thousands of courses
* We also provide employees with Perkbox which enables discounts with most major retailers restaurants and leisure providers
About ESP
ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 20 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are head-quartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs in Hong Kong, Trinidad and Mexico. Our customers include many household brand names such as easyJet, United Airlines and Virgin Atlantic. We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.
Interested? Please apply today for a quick response