IT Support Technician

  • Optoplast Manufacturing Company Ltd
  • Liverpool, United Kingdom
  • Sep 13, 2017
Full time Information Technology Manufacturing

Job Description

Due to recent developments and expansion projects, we are looking to recruit an IT Support Technician to join our team in Maghull, Liverpool.  This is a great opportunity for someone who has worked in a similar first line support role with an ambition to develop and grow their skills and experience in a fast paced and dynamic well established Company.

Optoplast as part of The Millmead Optical Group is growing at an impressive rate, and we are looking for someone who can join us on this exciting journey.  So if you have the skills we are looking for, and are ready for a new challenge working in an environment that is vibrant and passionate, we would like to hear from you.

The benefits

With excellent benefits including a generous holiday allowance, pension scheme and free onsite parking, you will be further rewarded by having the opportunity to grow within this role and further your development.

The role

This is a newly created role, and as a key member of the IT department you will be providing the front line of IT for the business dealing with users across multiple locations, providing a high level of user IT support.

You will maintain the helpdesk ticketing system and prioritise the open tickets, either closing them yourself or escalating for a resolution.  You will be at the very busy front-line dealing directly with employees who have technical issues such as forgotten passwords, viruses or email issues.

Hours of work will be 37.5 hours per week Monday to Friday

What you need

The successful candidate must have proven experience as a help desk technician or other IT support role. 

With a good understanding of computer systems, mobile devices and other tech products, you should have the ability to diagnose and resolve basic technical issues and maintain excellent communication skills throughout.

How to apply

If you are interested in applying for this post or would like further information, please call Jessica Clarke, HR Administrator on 0151-527-3759.

Strictly no agencies please.

Closing date for receiving CV’s Wednesday 27th September 2017 and interviews will follow shortly after.  Previous applicants need not apply.

We are an Equal Opportunities Employer and are proud to display the Investors in People Gold Award.

Occupations

Computer-Electronics-Telecomm Install-Maintain-Repair, Computer-Network Security, Desktop Service and Support, General-Other: IT-Software Development, Network and Server Administration

Salary

£17,000 - £20,000pa

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