IT Manager - CRM & BPO Service Provider to FTSE Companies
Co Donegal, Ireland
Negotiable Salary & Benefits Package
Established in 2000 as a specialist CRM & BPO service provider to FTSE100 and 250 companies in the UK and Ireland across Banking & Financial Services, Logistics and Telecom Sectors, handling over 100 million customer interactions.
About the IT Manager role:
As the IT Manager, you will support and manage all IT functions across the business and as such, this wide ranging role will involve working with numerous IT systems and CRMs, predominantly based within the Microsoft or Linux families. In addition to support provision, you will be responsible for the proposition and subsequent delivery of all IT led projects, including technology upgrades, software implementations and office moves.
This exciting opportunity will be ideal for a technology focused IT professional with an appreciation of all areas of IT and commercial impact. Your technical experience will cover a broad base, to include Microsoft products, Virtualisation, telephony (VOIP), networking and security, with an interest in ongoing developments within the industry, you will also be adept at identifying new opportunities to utilise technology to the benefit of the business. As part of the Senior Management Team, you will have commercials responsibilities as well as decision making in assessing, designing and agreeing Business Solutions.
Your key skills:
This is a key role to lead and develop the IT strategy and services within the organisation and demonstrable experience of the following is:
> Strategic IT leadership
> Ensure all aspects of IT Compliance is adhered to
> Maintain key relationships with suppliers of IT services and equipment
> Ensure that the IT strategy is aligned within the business strategy and commercial budgets
> Inform the company of advances in legislation and developments in technology
> Lead the company with recommendations to improve technologies
> Play an active part in disaster recovery and risk management
> IT Management in the commercial, outsourcing industry
> Experience of business systems such as SugarCRM, Sage
> Business continuity planning / Disaster recovery
> Telephone Systems / PBX
> LAN/ WAN Technologies
> Database design and implementation
You may have worked in the following capacities:
IT Systems Manager, IT Infrastructure Manager, IT Services Manager, IT & Technology Manager
Interested? Just Apply Below...
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